Over 1 million tech questions and answers.

Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?

Q: Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?

Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?I am having problems opening .doc and .xls and .jpg files in some (but not all) folders in my folder tree, e.g. C:\Documents and Settings\(username)\My Documents\Folder X. However, Folders Y and Z are apparently unaffected. This has arisen only recently.My system is Windows XP (Home), and SP2 upgraded to SP3.MSWORD EXAMPLE:- On opening a Word file (whether from Word or from Windows Explorer) I receive this dialog box;"File Conversion - (filename).doc""Select the encoding that makes your document readable." The already selected button is "Other encoding" and the suggested code is "Japanese". The preview pane shows only an array of characters, all the same.On trying to select the button "Windows (Default)", the preview changes to a continuous array of lower-case xxxxxxx. On returning to the "Other encoding" option and trying "Auto-Select", the selected code returns itself to "Japanese" with the display as already noted above.On returning to the "Other encoding" option and trying "Western European (Windows)", the display reverts to the Windows Default style as already noted above, lines of xxxxxxx. I am unable to open the file.MSEXCEL EXAMPLE:- On opening an Excel file, all I get is an immensely long string of a character in cell A1. Same character all the way. Again, I am unable to open the file.PICTURE EXAMPLE:- On opening a .jpg file, from a picture program or direct from Windows Explorer, I get messages such as "No preview available" in Windows Picture and Fax viewer, or "Cannot open file (filename).jpg? in Corel, or just the boxed in little red X in MS Office Picture Manager. Again, I am unable to open the file.CLUE:- I recently installed a down-loaded trial copy of BackUp4All, and ran it. I then had start-up problems, with a blue screen and message about computer damage, suspect hardware/software, etc, and the machine did a 100% Memory Dump and then rebooted successfully. This happened every time I started from cold. I then uninstalled BackUp4All, and removed all traces. The blue screen problem has not recurred. Could this have been connected with the problems noted above? It seems possible, and please note that since then, it appears that any new files I save to the affected Folders can be opened correctly, but still not the earlier ones. They are obviously corrupted.Any help will be received with thanks! These files are valuable and I want them back! Robin Oram9/02/2009

Preferred Solution: Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?

This sounds like it might be a malware infection.

Have you run any scans lately?

Did you download BackUp4All from a reputable source?

Read other 6 answers

My wife has Win7 home premium x64 on her laptop and is using Word 2007. The problem she is having is she will open a word file, change it up, save it, then re-open it later and its the old file not the new one. Where as I can open the edited file on my desktop running the same OS but with Word 2010 and the file that opens for me is the newest version. Anyone have ANY idea why this is happening? I would really like to resolve this issue.

A:worrd 2007 only opening old files, not open revised files

that's just bizarre. You're saying that she will make change to a document, then try to open it, and changes are gone on HER laptop , but you open the very same document from another computer with 2010, you can see it? WTF??


1) Does this happen on a fresh blank doc file?
2) Is she saving to network drive or other removable drive of any sort?
3) Does she have compatibility pack for 2007 install in programs and features? (normally this can be removed if present)
4) what if she tries to save as a word 2003 file?
5) Have you run office repair from programs and features?
6) Do you have legit version of office 07?

Read other 3 answers

I'm having pictures of houses I want to buy sent. I was getting them fine, but yesterday the files (jpg) are being converted when sent into .dat files. What can I do?

A:jpg picture files sent are converted to .dat files, can't open, what's going on?

Read other 7 answers


I've recently upgraded my windows 7 to windows 10 enterprise. I have onedrive account with files synced to cloud, before upgrading i've backed up onedrive files locally in my computer. Some of those files can't be opened after upgrade, formats include
.docx and .xlsx and .png. Most of these files were in direct onedrive main/root folder rather than in subfolders. As i can see those images in subfolders can be opened but not doc and excel files.

How can i view those files again, why have they become corrupt, what could I do in future to prevent these problems

Read other answers

A friend emailed me some .rtf type documents. The first one opened fine, MSword apparently converted the rich text format with no problem.

The other 4 she sent will not open. I get this error message:

Word cannot open the document
Try one or more of the following
*On the file menu click open to open the document
*Make sure the document has a .doc extension

Sometimes instead of giving this message it gives me the "MSWord has done an illegal operation and will be shut down...."

I have Microsoft Word 97
Thank you for your assistance.


A:MSWord won't open rtf files

Read other 9 answers

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista? Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 CPU 4300 @ 1.80GHz, x64 Family 6 Model 15 Stepping 2
Processor Count: 2
RAM: 3069 Mb
Graphics Card: NVIDIA GeForce 8600 GTS, 256 Mb
Hard Drives: C: Total - 228128 MB, Free - 144138 MB; D: Total - 10239 MB, Free - 4311 MB;
Motherboard: Dell Inc., 0CT017
Antivirus: AVG AntiVirus Free Edition, Updated and Enabled

I unzipped 2 programs with WinZip and openned the first but the second showed "autorun.cdd" and I could not open it. An MS so called partner https://regcure.com tried to hype an anti-virus program with fake scan results; fake because I do regular computer maintenace and there are no threats or malfuntions.

How else can I open this .cdd file? Or should I use a different unzipping program?


A:Inability to open .CDD files

Here on this page:
You can see all the applications that use the .cdd extension. See if any of them are appropriate for the type of zipped files you downloaded. Many of them have some sort of drawing application that is associated with them and unless you had the application installed, they probably would not be opened automatically by Windows or a zip file app. You might want to bookmark the main page:
It has an alphabetic list to click on for a whole slew of extensions. This site has helped me a lot in the past to determine whats what.

Read other 2 answers


I took several videos with my digital camera and saved in an external hard disk. Now, when trying to open the files the program will close and the file won't open. When checking the info of the file I can see the files are there (because it shows the size. i.e. 22 MG) but simply cant' open. Even, when trying the whole images (except the desktop photo) of the screen dissapear for a couple of seconds and come back.

Send the file via internet to a friend for testing and she said is working in her computer.

I use a MAC Book Pro and was trying to visualize the videos using quick time. Is there a program that can help me figure out what is wronf with the files? I am terrifies since is the only copy I have!

A:problem opening apparently damaged avi files

may I ask what you are using to open these files please? avi files normally open quite well in quicktime, have you tried opening one in quicktime?

Read other 2 answers


after installing a Canon printer driver, I am now getting an error:

Cannot access C:\Program Files\Common Files\microsoft shared\ink the file directory is corrupted.
I have tried running scan disc and it doesn't work and have tried from the command window and it stops 73% through and say can't go any further to maintain system integrity. I have also tried restoring from a back-up but it wont let me as well.

Any suggestions?

A:C:\Program Files\Common Files\microsoft shared\ink corrupted file directory

I have a similar problem, see other thread with same title.

Read other 1 answers


I have been trying to install Microsoft Office and keep getting an error

Cannot access C:\Program Files\Common Files\microsoft shared\ink the file directory is corrupted. I have tried running scan disc and it doesn't work and have tried from the command window and it stops 73% through and say can't go any further to maintain system integrity.

Any suggestions?


A:C:\Program Files\Common Files\microsoft shared\ink corrupted file directory

Hi tonedef -

Welcome to the Tech Support Forum - Vista Support!

What version of Office are you trying to install (e.g, 2003 or 2007)?

Have you changed any file permission settings or "Taken Ownership" of any folders/files?

The "scan disk" that you mentioned running... was it "sfc /scannow"? If not, click on START | type cmd.exe in the Start Search box | right-click on cmd.exe | select Run as Admin

In the screen that comes up type the following:

sfc /scannow (space after sfc) - press ENTER

Let this run. Try Office re-install.

Good Luck. . .


Read other 16 answers

I have a Digital camera and have sent some pictures to other internet users using Outlook Express and attaching the photos to the Emails. When the receiver gets the emails and opens the attachments it goes into what sounds like a screenshow. Unfortunately not only does it contain the photos that I intended for the recipient to get but also other photos that reside on my pc. How can I stop this from happening??????

Oh my goodness!!!!

A:Unwanted Picture Files

It sounds like you are attaching the whole folder, not just the photo you want.
My suggestion would be to create a "for email " folder in your my pictures folder and copy just the photo you are planning on emailing there.

It is also possible you have some share to web style software included with this camera?
Are you copying the pictures from the camera to a folder (I normally create a new dated folder each time I transfer pictures such as if I took photos at the arboretum today I would put them in a folder arboretum042406 so that I knew when they were created, and that folder would be in a sub folder RawDigicamPics inside the MyPictures folder in MyDocuments. )
Then when I want to email some , I copy them to the ForEmail folder in MyPictures folder.

Just right click in My Pictures and choose new / folder and name it.

The opening as a slideshow is one way XP will display pictures when you have a lot of them.

Read other 6 answers

After i've upgraded my pc and done clean install of Windows 10 i keep getting warnings like that:
These files might be harmful to your computer
Your internet security settings suggest that one or more files may be harmful. Do you want to use it anyway?
Whenever i try to drag some files from folders if they are not on the system disk.
I've disabled smartscreen completely, disabled windows firewall, tried putting UAC on the lowest setting and even disabling it through registry (this resulted in a lot of errors and some programs even stopped working and still demanded to be run as administrator), tried changing some permissions in gpedit.msc, tried changing security settings in internet settings like lowering threat levels but nothing helped.
I've also noticed that some programs, like VLC for example, are unable to save their settings unless i run them as administrator now. Also i can't even drag and drop files from archives at all - the mouse cursor just turns to red circle when i try to do it and if i want to unzip some files i get UAC confirmation window first. Also when i try to run .exe's from inside the archive i get "access denied" error and the path to temp folder. I've checked my temp folder in case it had wrong permissions but they seems to be fine.
Is there a way to disable all this security bs?

A:Can't drag and drop files from archives and warning messages about harmful files

Turn on Windows Firewall, and UAC should be set to its default settings.
Try right-click the drive that is causing the warnings, and click Properties
Then, if you see Unblock, click it
You might have to reinstall Windows 10 due to the issues of trying to edit the registry, etc causing the other issues with programs, but it is a drastic step, so try ways to fix it rather than reinstalling.

Read other 2 answers

I have A file folder that I've scanned hundreds of pre-1900 family photos into. Somehow four of the pictures have been corrupted. When I set the view to thumbnail in Widow XP I get the thumbnail picture view on all pictures exept these four. On the four I only get the JPEG or TIFF icon. They still maintain their file size, but they cannot be opened or previewed. I can't delete them either by right clicking or dragging to the trash. I wanted to burn the Picture file to disc and the only way I could do it was to "select all" and then unselect the four. I've moved the good pictures to a new folder, but now I am left with a folder with four undeletable pictures in an undeletable file folder. I can't delete the pictures or the folder. Does anyone have any ideas ?

A:Corrupted picture files

Read other 7 answers

When I try to back up special files in C:\Program Files, e.g. C:\Program Files\WinSCP\WinSCP.ini, I get an error message like: "ERROR: Source directory 'C:\Program Files\WinSCP\WinSCP.ini' doesn't exist or isn't a directory!"

Other files in C:\Program Files can be backed up.

Changing the rights didn't help. How can I make these files back-upable?

Nice greetings, Dirk

A:How to avoid error messages when trying to back up files in C:\Program Files?

Read other 10 answers

I decided to do a clean install and before reinstalling the operating system I used the Files and Settings Transfer Wizard to save my files to a network drive. The file is there and appears to be saved properly....the file name is USMT2.UNC....there are 2 documents w/n called: IMG00001 and status. When I use the wizard to access the files again it gives me this error message: "The location you specified does not contain stored information. Please type a valid folder path into the edit box." How do I recover my files?

A:Files & Settings Transfer Wizard Is Opening My Saved Files

I'm not real familiar with this feature, but I think that you've got to use the FAST wizard to restore the files to your system. Go to Start...All Programs...Accessories...System Tools...Files and Settings Transfer Wizard and launch the dialog.

Read other 7 answers

Ok so this started a week or 2 ago, i was at a website and caught some nasty viruses c.exe, h.exe, TDSS, windows antivirus pro, and many many more, it even blocked my use of malwarebytes/combofix, then i found out i had to change their names inn order to be able to use them, but i did this too late and many of my important files got deleted or replaced with viruses, even after i fixed some of the problems, my pc starts spiking and making very loud noises when i play big games, like at times it would be at 90% cpu and other times to 100%, 2% to 20% back and fourth, i also get many other errors when i play games with wmiprvse.exe and that had never happen to me EVER until i caught so many viruses, and now i even have processes running that i've never seen before.But my main problem right now is when i try to open a .exe file i would get this pop up whenever i left click on it:http://i25.tinypic.com/jtpd1t.jpgThank you for everyones help.PS:If i want to delete everything on my pc, do i need to have the windows xp cd in order to do so, i lost mine, but i still got my code sticker on top of my pc.

A:Viruses wiped out many of my important files, now having a problem opening .exe files.

Download the attached file on your desktop. Right click on it and select Install

Read other 5 answers

When i open saved word 2003 files, it popup a dialog box for encoding method. These file opend smoothly in the past but now i don't know why word asks for encoding while i did not change any thing in these files. kindly help me.

Read other answers

OS: Windows XP
Running: Microsoft Office 2003 and Adobe Acrobat 8

I am unable to open all Microsoft Word, Excel, Power Point, and Access files also PDF files. When I try to open a Word document I get an error message like "Word experienced an error trying to open the file". I can open Word files with WordPad but most of is garbage. Where I can find a chunk of legible text I recognize, this keeps popping up [email protected]~ . I tried taking the document to another computer and opening but with same result. I am at a loss. I have tried a few recovery software (demo versions) but they keep giving me the data I see in Wordpad.

Same type of error for Excel, Access, PowerPoint and PDF files. Also cannot open these files on another computer.

Any help will be greatly appreciated.

A:Microsoft Office Files and PDF files corrupted?

Read other 7 answers

Hi there,
I'm writing this for a friend who cannot do much on his computer at the moment. It is saying that the files are all corrupted and when we attempted to run svc /scannow and look at the log file, after a restart it won't allow us to view said log file saying that the file is corrupted. The command prompt also listed that there were files corrupted that were also unable to be fixed.
He had just gotten rid of Norton Security and installed Avast. Can anyone help us?

Vista SP 2

After a system restore to factory settings the computer now will no longer connect to the internet and has a Disabled.cryptsvc from MBAM.

Read other answers

C:\Program Files\Common Files is corrupted. How do I fix this?
Whenever I startup my computer I get error messages about the directory C:\Program Files\Common Files is corrupt. I cannot access the folder because it says it is corrupted or unreadable and tells me to run CHKDSK.

I am running Windows Vista 64 Bit.

I ran CHKDSK and ended up with this.http://img.photobucket.com/albums/v6...t/Untitled.jpg

I did some more research and found out about CHKDSK F and did that and selected for it to run on computer restart. I than restarted my computer and it did a normal restart and did not run CHKDSK. Now I am stuck.

I can't install iTunes or anything.

Can you help?

A:C:\Program Files\Common Files is corrupted. How do I fix this?

Hi, the message you receive C:\Program Files\Common Files is that all, nothing after common files? Go to start ,all programs, accessories and right click on command prompt select "run as administrator" now at the prompt type:-

chkdsk /r press enter say "Y" to run at reboot
Restart your computer.

It requires that the command be run as administrator.

Read other 3 answers

My computer has problems:

* Very slow processing
* Internet Explorer cannot read video files and cannt open any files to be downloaded
* firefox is no longer working

I ran HijackThis and I am uploading the resulting log file

I would really appreciate if you could get back to me as soon as possible.

Thank you !!
Guy Gaudreault
[email protected]

A:IE can't open video files, can't open attachment files; Firefox not working; computer very slow

Hi , I am uploading the DDS output.

thank you.

Read other 3 answers

I have a new machine running Windows 7 and Outlook 2007. If a picture is inserted in a message it comes through fine, but sent as an attachment most of it is "greyed out". The picture itself is not corrupt because I can view the attachement in the same messgae looking at it on my IPhone.

The same is happening with adobe files attached sent to me as an email attachment.

I am using MS Firewall and MS Security Essentials for anti-virus protection.

Any idea what I need to do to correct this situation??

A:Trouble opening jpg files or pdf files in Outlook 2007

right click on the attach file and try to save to hard disk first.
and then try to open the file you save as.

Read other 6 answers

Secretary has Office Xp on her system. When she has Word open; she can't open a doc file within Word. Word just locks up. When she tries to attach files to any email when Outlook is open ; she can't do it. It locks up also. I get no errors from either program. I scan found no virus. I scan for spyware and remove trojan horse and some other spyware. I got on Microsoft Technet, and I not found the answer relating to the problems that I see with these programs. I can click on doc in a folder to open in Word or I can click on doc or file to send to a email.


A:opening files from Word or Attaching files with Outlook

Do Word troubleshooting first:

Then run detect and repair on Outlook from its Help menu.
Then let's see what happens...

Read other 2 answers

Good morning Bleeping Computer community,
I have the strangest thing happening in my Recent Files list on my Windows 10 computer.  Files with a ZERO byte size, NO create date, NO modify date and with name in Chinese characters appear in the Recent Files list.  This is the third time in 2 weeks I have noticed a batch of such files.  Below, I will paste in the file names that appear.  I tried copying the names into Google Translate, but that did not provide anything I understood.
These files do NOT exist if I browse to my desktop.  They are not it the Recycle Bin either.  I have unchecked all the HIDE options for File Explorer.
OS: Windows 10 Home
AV: Avast (purchased)
Make: Lenovo
What I have done so far:
1) Scan with Avast.  Nothing
2) Scan with Malware Bytes:  A few PUP that I removed.
Since those actions, the most recent batch of them appeared.  It seems a few repeat and here are the file names...
1) 㩅瑜牯敲瑮灜屴畊汥⁺敖瑮牵⁡湡⁤楍慣⁨潍牯履畊汥⁺敖瑮牵⁡湡⁤楍慣⁨潍牯⹥癡⹩灪g㈀䴰潯敲愮楶樮杰
2) 㩅瑜牯敲瑮灜屴畊汥⁺敖த... Read more

A:Strange files in Recent Files list. Files have Chinese names and zero byte size.

Welcome to BC !
Try the programs below to see if they can find what is causing this.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
Download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
download Junkware Removal Tool to your desktop.
Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next messag... Read more

Read other 11 answers

Okay, so here's the downlow. My wife and I decided to get an Ipad. This is my first apple product I have ever bought. So that meant it was time to upgrade my itunes. After the long wait everything was finally installed and it asked me to restart my computer. I said yes. I waited and waited and nothing happened. So start/shutdown/restart and still nothing. Thinking nothing of it, I did a hard shutdown . When the system started the reboot I got an error message windows could not start because the following file is missing windows/system32/config/system. Scratching my head for a bit i realized a boot disc was necessary because there is no recovery console installed on my computer. I pop the bad boy in, but to my dismay there is no R- repair option. Not knowing what else to do I install a separate OS from the cd. When this happens, I reboot, hit F8 and start with my original OS. It works! Everything is back where it should be, except that extra OS. So I go to C:/ and delete the other OS systems. I play around a bit and restart the computer. another registry error message than the one I got before. So... I go back and install another OS and don't even give it time to finish before I cancel the install, restart the computer, hit F8 and start my old OS normally. This hitting F8 business is going to get real tiresome. I have no idea why creating a separate OS of the same kind (not even a whole one!) makes it so I can get on my computer normally. I tried to do a system restore from ... Read more

A:error messages, corrupted files, multiple os's and more

Hmm. Very weird. Sounds like fun.Okay, if it were mine, I'd want to know the health of the HD, so run chkdsk as many times as you need to in order to get 2 consecutive clean reports.My first thought is that the existance of the second O/S has a critical system file in it that somehow the first O/S is able to use. Kill the second O/S, and you lose the use of the critical file in the first one.But, I'd try a System Restore first. When you have the first O/S working, can you run a System Restore ?The "R" for Repair option should be there. That's weird too. Wonder what has to happen in order for it to be there/not be there? Does the XP disk look for the existance of certain files in order to "see" a previous installation ? Really cool situation. I'll go research this and post back if I find anything interesting.

Read other 6 answers

hi newbie here ..... my friend sent me an email containing an attachment. the file is titled "File name: New_Folder.lnk " the file type is called "File type: application/octet-stream " the folder "C:\Documents and Settings\My
Pictures\New Folder" the size is 699. I use windows 98. how come i can't view the contents after I down load the file. I recieve a message asking me which program to use to open the file. any help would be greatly appreciated.

A:opening picture files from an email


Don't worry, its not a problem at your end. Whats happened is that your friend sent you a file that is a shortcut to a file, so when you try to open it, its looking for the file in a certan location on your PC that dosent excist.

Ask your friend to resend it. It should have an extention of .gif, .jpg, .bmp, or .png. Not the .lnk extention.

Hope this help.

Read other 3 answers

I recently purchased a new Dell Dimension 4700. It came with a trial version of Paint Shop Pro. Everytime I tried to view a picture, the little Paint Shop Pro trial box would pop up and I would have to open PSP to view a picture (jpg, .gif, bmp...) Now the trial expired, I removed the PSP trial from my computer and now my computer doesn't know how to open a jpg.

I assume there is a setting somewhere, some type of default to set, but I have no idea where it is. Can anyone help? OH, I have XP

I suppose I could call Dell support, but I don't have two hours to wait on hold to speak to some one in India......

Thanks In Advance,
Mary Kay

A:Solved: opening picture files

Read other 6 answers

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, x86 Family 15 Model 75 Stepping 2
Processor Count: 2
RAM: 3070 Mb
Graphics Card: NVIDIA GeForce 7900 GT/GTO, 256 Mb
Hard Drives: C: Total - 238464 MB, Free - 122705 MB;
Motherboard: ASUSTeK Computer INC., M2N32-SLI DELUXE, 1.XX, 123456789000
Antivirus: AVG Anti-Virus Free Edition 2011, Updated: Yes, On-Demand Scanner: Enabled

Hi, When I click on a file or folder, all the files & folders open.
Any advise would be appreciated.
Many thanks,

A:Unwanted Multiple Files&Folders opening

Read other 6 answers

hey there, I am almost positive i have some kind of virus. i was watching a tv show on a website and I clicked into a download option on accident  and something started to download. Ever since this happened, my computer is very slow. I can't open firfox or internet explorer. I cant get anything on my desktop open. file will download for ten min and then i get an server execution failed. So I put on safe mode and download maleware a couple times and no virus is ever detected, I am certain it had to be that download because everything went down hill from there! i also tried to get into my files from document or pictures. takes forever and then it says server failed. i am not sure what to do at this point I can't use this computer anymore. the main problem is I don't know what the virus is called to try to uninstall or remove!! any help would be appreciated! thanks, 

A:VIRUS ..Can't open files any files on desktop (server Execution failed)

I'll report this topic to appropriate helpers.
Hold on there....

Read other 3 answers

Running Win7Pro 64-bit. Am unable to open older Office 97 files with Office2003 which is installed and running fine. I found a couple of files here and elsewhere with .reg extensions that were supposed to make the necessary registry changes. eg. "UnlockWord.reg" and a more elaborate-looking "office security.reg". All that happens when I left-click on the file and thenleft-click on "Run" is the files opens in Notepad and has no effect.

What do I need to do to have the .reg files change the registry to Unblock my Word97 files ?

A:.reg files open Notepad - do not change registry to read older files

Hello SausalitoWalt, and welcome to Seven Forums.

Double check in Default Programs to make sure that the reg file extension is set to have it's Current Default program set as Registry Editor (C:\Windows\regedit.exe). Afterwards, try merging the REG file again to see if it will now.

Hope this helps,

Read other 3 answers

My husband and i are in a band and are trying to upload our music to a local site. It said we needed mp3 files so we tried coverting our wave file to an mp3 file ( my husband downloaded something that said it could do this) and now we have no sound. The speakers still make little crackling noises like they are still live but we get no sound.


A:Tried to convert music files from wave files to mp3 files and no NO SOUND WHATSOEVER

Try a different program.

Are you converting from CD, or a wave file on the hard drive?


Read other 3 answers

Hear is the list from JJT, Is there anyone who can tell me how to get rid of unwanted files which spybot couldn't get rid off. the files are HKey users.15-18 software new.net, and HKey.usersDefault softwarenew.net. Thank you. janb

Logfile of HijackThis v1.99.1
Scan saved at 22:31:59, on 13/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Zoom Telephonics, Inc\Zoom ADSL USB Modem\dslmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Hijackthis\HijackThis.exe

... Read more

A:Files from HJT, and some unwanted files in spybot.

Read other 7 answers

Hi all, I'm new here and sure could use some help. Somehow I was infected with a nasty virus, but I think I managed to clean it up, or at least I think so. However, now I cannot do many things on my computer. I can't upload files to email, I can't change the wallpaper or screensaver on my computer, I can't open any .exe files, and most programs will not open.

I've tried many internet searches for these problems and tried to run various scans and registry fixes, but nothing seems to work. I'd really rather not use the repair install cd but I'm afraid I might have to.

So, it seems to me that files are corrupted and something is blocking me from using my computer. It is very frustrating and I could sure use your advice. Thank you.

A:Can't open most programs, upload files, change settings, or open .exe files

Oh and please don't ask me to download any .exe files, because I can't run them!!

Read other 2 answers

a while back my entire downloads folder was emptied (around 250gb) and i was frightened so i restarted my computer only to encounter an error saying acpi.sys is missing or corrupted. windows 8 computer. im unsure wether this is a virus but if it is i would really like to know how to remove it.

A:files gone and system files corrupted

Use the info in link below to trouble shoot and repair. You may want to first eliminate malware as the problem.
Boot Critical File Is Corrupt: Fix For Windows Vista, 7, 8, 8.1
To eliminate malware as the cause of the problem:
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
If you cannot complete a step, then skip it and continue with the next.
In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.
DO NOT bump your new topic. Wait for a response from one of the Team Members.

Read other 1 answers

I just has a big issue with my computer at home and I had to backed everything up into a usb to make a clean install
now the usb shows the same three files in pretty much all folders and I can't erase them and I can't see the rest of the files that are supposed to be in those folders....

I've been trying to change attibutes but id doesn't let me...
now another weird thing is that one folder... apparently the first one in the tree with the issue, shows two "." and ".." folders...

I try to run chkdsk but I'm not sure under what option... and in every single folder it that those three files appear it says something like the first allocation unit is not valid and that the entry will be truncated.

Please help... I would really like to recover all my newborn pictures

A:corrupted files same three files in all folders, can't del

Always do backups, and always do some type of check later to see if the backuped data actually backed-up.

Sounds like the USB is kinda fried. They recommend that when you pull it from the computer, you're supposed to go down to the "safe uninstall" icon on the task bar on the right side first. Sometimes I don't bother. I would just put the computer to sleep for 5 secs, and remove the USB while it's asleep.

Did you already perform the clean install? If not, then the people at the major electronics chain- Tech service department can try to fish out the data for you. I would say the same thing for the USB, but IMO, there is less hope for that option.

Read other 2 answers

Hello there, as long as I know it is possible to open command prompt at the directory you're at using "Open command window here" option but is that also possible to do with only one dos .exe or .bat. I know that they already open with cmd but
lets say I have a custom console gui like far manager, what I want to do is opening that .exe there without using my command prompt with far manager and open a new command prompt for that specific .exe?

Read other answers

Hello there, as long as I know it is possible to open command prompt at the directory you're at using "Open command window here" option but is that also possible to do with only one dos .exe or .bat. I know that they already open with cmd but
lets say I have a custom console gui like far manager, what I want to do is opening that .exe there without using my command prompt with far manager and open a new command prompt for that specific .exe?

Read other answers

So I had a failure of a 80 GB Seagate hard drive, and I used RecoverMyFiles to salvage what I could from it, to a different hard drive. Before I used RecMyFiles reloaded WinXP Pro on a 3rd hard drive and removed the original WinXP/System hard drive, just so I could start with a fresh WinXP install. Many of the files are viewable as previews in RecMyFiles, but after they are recovered they won't open .... anywhere. Not Microsoft Image and Fax viewer, not Paint, haven't tried anything else yet..... Some of the previews show corrupted pictures with smudges or artifacts, so I know some of them are completely shot, but what about the rest?
Does anybody have any ideas? (Besides "Hey DumbA$$, you should have backed up your files!" I know, I know.)

A:recovered files from hard drive, can't open JPG files

are you not able to just view these files directly off your old drive? if you can view them in an editor then you could copy it to a new editor window and then save the file to your healthy harddrive > not sure what else you can do it sounds like its missing little bytes on the image which curupts it when copying over. can't think of any other advice.

Read other 5 answers

Ordinarily, I can double click on an attachment, and it will open in Windows Fax & Picture Viewer. Starting last night, I now get a pop-up message (attached) and have to 'open' the file.

I already tried a 'detect & repair' and it didn't change anything.

I'm hoping someone has seen this before.


A:Viewing/opening picture files in Outlook 2002

Does this message appear with every type of picture attachement, i.e. not just *.png files, but *.jpg and *.bmp files as well? It looks like it's just a warning message that the type of file you are about to open could be harmful to your system. When you click the Open button, does it open the file in the fax and picture viewer?

It's possible that it has to do with security settings in Outlook. While this may help your problem, I don't think I would recommend doing it because it disables your last chance to think about executing a possibly infected attachement.

Click Tools>Options.

Click the Security tab.

Click on the Attachment Security button.

Change the setting from high to none.

Click Ok, then OK again to return to your Outlook session. You may have to close and re-open your Outlook for the settings to take effect--I'm not sure on that.

Good luck!

Read other 1 answers

Hi !

Windows explorer is very slow opening folders containing jpeg pictures. I have tried using all the different folder views, thumbnail, list, detail. Explorer works quick when opening any other type folder without pictures. I am using windows xp home, 3 gig processor, 960 meg of ram. The picture files in my folders are in - my documents/my pictures/ folders. the file sizes are approx 1.5 mb files, 30 to 200 files per folder.
they start showing up in random places in the view window and they take 30 sec to 1 minute to fill screen. when i try to scroll down the window seem to freeze up for 30-45 sec or completely closes the explorer window all together.
i have ran mcafee virus scan and spyware doctor and they both turned up no problems. Any thing you could suggest to help isolate any possible issues would be appreciated.

A:Slow Windows Explorer Opening Picture Files

To open Computer Management, click Start, point to Settings, and then click Control Panel. Double-click Administrative Tools, and then double-click Computer Management.

You must be recognized as an administrator or a member of the Administrators group on your computer and on the computer you are managing to perform this task.

For best performance, set the initial size to not less than the recommended size under Total paging file size for all drives. The recommended size is equivalent to 1.5 times the amount of RAM on your system.

Usually, you should leave the paging file at its recommended size, although you might increase its size if you routinely use programs that require a lot of memory. (like graphics intensive aps - IE picture files with 200 pics)

Read other 8 answers


I am stumped. When I go to My Pictures the folder immediately closes and the data execution prevention prompt appears.

Here is what I have done:

1. Checked all my security settings and scanned both the computer and specific folder. (Settings were good and both scans came back negative)
2. Opened various files types from other locations just to see if it was a compter wide problem (other picture files opened correctly)
2. Went to the data execution prevention prompt under My Computer and turned it off for Windows Explorer to see if this would fix the problem... now I am getting a Windows Explorer error which closes the My Pictures folder as well.

Any help fixing this problem would be awesome! So many pictures and memories from over the years are at stake! Please help!

yours truyly... Diddykong991

Read other answers


I'm having an issue with Windows XP, SP2...for the last month or so, whenever I try to open a picture file on my PC (.jpg, .bmp, etc.) I get the message "Windows cannot find (location of file/filename). Make sure you typed the name correctly, then try it again."

then I get a box which says "SmartHeap Library MEM_BAD_POINTER"

After which the PC freezes up and I have no choice but to reboot.

Occasionally I can get the file/files to open if I right click on the thumbnail/icon and open it in Corel PP or something, but if I left click on the file to open it right then and there, forget it. Crash.

These files DO exist on my PC, because the thumbnails show up when I open the folder, and I can copy them to my SD card, and so on. But strangely enough even when I copy new pics to the pc (onto my desktop) I am also having the same problem.

It doesn't seem to matter whether I set Windows Imaging/Picture Viewer or corel photo paint (or any other prog for that matter) as the default picture viewing program. If I left click on the file to open it I get the message I mentioned earlier.

I tried cleaning out the system caches, but it didn't help. Still having the problem. The file/files are there, I can see them in the folder, or on the desktop, view their properties and all, but no matter what program I try to open them with I still get the same message/freezeup...

These are files which I very much need to be able to access, and I can'... Read more

A:MEM_BAD_POINTER/Smartheap error when opening picture files???

Read other 6 answers

I have personal document files that I cannot open.  I get the following error message: "This file is unable to run because of missing or corrupted files.  Contact your computer manufacturer."  What do I need to do to correct this?  How in the world do I contact my manufacturer other than through HP Support?  My operating system is Windows 7.

A:opening corrupted document files in word - Windows

@Josie6? The issue might be buried within the document itself.  The document might be responding to an inconsistency (or incompatability) in the template used to control document features (Normal.dotm). Follow the suggestions in this Microsoft document on the subject:How to troubleshoot damaged documents in Word When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

Read other 1 answers

Hi, Everyone!

I am not very good with comps so it is kind of hard for me to understand all the advices previously posted. I had pictures in compressed (zip - folder). I tried to open it in Paint and then it all went weird on me. All my picture files in that huge folder turned into paint files! I can't open then neither in paint, nor in photogallery or any other program...
Help me out, please! Those were my memory pictures...

Thanks ahead for all the kind gentlemen and ladies who would be able to help me out!


A:Can't open picture files

You can't open zip files in paint, any more than you could open "My Documents" or "My Pictures" in Paint. You need to extract the files with 7zip or winzip or a similar program, whereupon you probably ought be able to open the pictures.

Read other 2 answers


my all pictures does not open. no response, when i double click.
view => thumbnails or flimstirp does not work.
shows images only
right click the pictures and openwith windows picture viewer.
how to solve the problem. i have net connection. using kaspersky internet security


Read other answers

I've just noticed that some of my picture files (jpgs) in Windows Explorer dont show a thumbnail anymore, just the Microsoft thumbnail image. In Filmstrip mode, it says 'No preview available.', When I double click on the thumbnail, Office Picture Manager opens, but there is just a small red cross where the image should be. They wont open in any other software either (Paint, Picture & Fax Viewer or Picassa). All the pictures that have been affected this way say they were modified on the same date and time in October 2008. Also a Thumbs database file has appeared in some of the affected folders. What has happened, and can it be reversed?

A:Picture Files Won't Open

Sounds like these pictures all got corrupted by the event that happened in October 2008. Perhaps a sudden power supply interruption or something like that (or more ominously, perhaps a virus infection or something like that) seems to have either damaged part of the disk where these images were leading to the pictures getting damaged or the data in the pictures was corrupted.

Read other 1 answers

I just upgraded from ME to XP and formatted my harddrive as part of the install. In prep for this, I copied all of my docs and pics onto a CD-R and then moved them into the appropriate folders after the install. My docs work fine, but all of my picture files are corrupt - sort of. They display as thumbnails just fine, but when opened, only the top 25-50% of the pic is normal and the bottom half is garbled.
Also, when I try to open the MY Pictures folder, I get the following error:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program C:\WINDOWS\Explorer.EXE
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

Lastly, I have tried opening my pictures from the CD-R, but they still open corrupted. Any ideas on how I can salvage these files?

PharmO (sorry about the long post)

A:Help! Picture files will not open!

Read other 8 answers