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memory diagnosis nothing shows up

Q: memory diagnosis nothing shows up

After chkdsk completed I ran memory diagnosis from installation disk. Laptop restarted and just black screen with high fan. Nothing shows up on the screen.

Preferred Solution: memory diagnosis nothing shows up

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A: memory diagnosis nothing shows up

Welcome to Seven Forums

How did you run chkdsk if nothing shows on the screen ?

What is the problem ? Please explain.

Please fill in your specs.

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If I could get some diagnosis of the blue screen report, I would very much appreciate it.
.dmp file: http://dl.dropbox.com/u/3677895/111911-29062-01.dmp

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 00041790
BCP2: C0802074
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

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A:Memory Management Blue Screen Diagnosis

The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.
You may run Windows 7 memory diagnostic test to check if
Windows detects possible problems with your computer’s memory:
Diagnosing memory problems on your computer
To troubleshoot memory corruption issue,
we need to debug the crashed memory dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via
telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
I hope the problem will be resolved soon. Thank you for your time and cooperation!
Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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My windows xp 64 bit runs super slow after windows loading sign and it takes me 2 hrs to open up the desktop and transfer 6 images. I use 2 RAM's of 2gb (kingston DDR2). When I opened up BIOS, it showed 640k as base memory and 126m as extended memory.
There are no details under the computer title if I try to check the properties of computer or maybe it is just taking too much time to display. the desktop is fine, my computer still works but takes hours to do a simple task. it all started all of a sudden. Also I would like to know if 'unganged mode' is fine as it is displayed when the system boots. I tried to check another different RAM on the computer, but still no change, so I am confused regarding the problem.

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Hi - running patch current Windows 8.1, and am having an ongoing but not always constant issue regarding how much memory I have available to me on any given boot of Windows.
I have 32 GB of memory installed on the computer, and yet almost 17.3 GB of that is not available to me, and is shown as Hardware Reserved when I look at the Physical Memory in the Resource Monitor.
I have validated the memory is error free through multiple runs of Memtest, have removed memory strips and blown out any possible dust from memory slots, and SOMETIMES, it properly will show me around 30.4 GB available, however most boots it is showing pretty
consistently that 17.3 GB is flaged as Hardware Reserved.

I did some searching, and have tried some of the suggestions, such as making sure the Maximum Memory box is not checked in MSCONFIG, and have also tried editing ClearPageFileAtShutdown in the Registry to change it from the default value of '0' to a
new value of '1'.  Nothing has worked thus far.
I DO need access to as much of that 32 GB of memory as possible, due to this computer using huge amounts of memory as a Digital Audio Workstation, recording music with huge volumes of samples loaded fully into memory.  Performance suffers greatly when
half of what is installed is not available.
I have also looked in the BIOS for any ways to adjust video memory and memory mapping and neither exists in the BIOS at all for me to try anything with.  The CPU happens to be an AMD ... Read more

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Hi, i recently bought a 1GB VERBATIM usb memory key like the one shown in the photo below. The problem is that when i plug it in windows recognizes it as being a 600mb memory. I don't know why is that, i went to manage on my pc to see the partitions but it doesn't let me erase or create anything. Any help i would really appreciate it, thanks!

A:Windows shows 1Gb memory as a 600mb memory

Check to make sure it's not Write-protected.There should be a switch somewhere on it.
You should then be able to reformat /repartition it. If not then it could be a defective product. I'd return it and try another.

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I got a new laptop, which im using now, came with 3 gig ram, i got another 2 gig ram and swapped out the old 1 gig so i now have 4 gig ram. When i right click my computer and look at the ram it says 3 gigs still, but when i go into bios it reads as 4 gigs, is this a problem i should worry about? can this be fixed, am i running 3 gigs or 4 gigs? is this a problem at all or normal?

I swapped the new ram out and left the original 2 gig in, and it read as 2 gig, i took the old one out and put in the new 2 gig and it read as 2 gigs, i put the old 1 gig and new 2 gig and it read as 3 , i put old gig and old 2 gig in and it read as 3, but when i put both 2 gigs in it reads as 3 in xp, while all other configurations show up properly in both bios and xp.

If you need more information on comp just ask

A:Bios memory and XP memory shows up different

Hi MysterioMask,
the short version is that it is something called MMOI, memory mapped I/O reservations, its an architectural design and decision made long ago when the idea of having a full gig of ram was thought to be preposterous and would not ever happen or be needed. in a 32 bit os
it lets you use somewhere between 2.75 and 3.25 Gb of 'working memory' and reserves the rest for things like pci buses, installed hardware, etc. the other Gig is there, you just don't get to use it as working memory. your bios shows you physical Ram installed. and XP is showing you the "working Ram" you have availible.

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hello madame and sirs,

Ihave got 128 mb ram on my pc. when i start my pc it shows 32mb shared memory. windows shows 96mb ram. i am not able to install some applications which require min.128mb ram.(windows 2000 pro)&(windows98se)

i once used KNOPPIX LIVE CD and then created some swap file as prompted..... which i deleted later on. i dint notice the ram showed my windows then. incidently i have even formatted my c: drive lateron .... but windows shows 96 mb ram

I want my ram to be fully utilised.. pls help

A:RAM (Random Access Memory) - "Shared Memory" , Windows shows less RAM.

128 - 32 = 96

Shared memory means that a part of your system memory is used by the video card and is not available for programs. You should be able to adjust the amount of shared memory in BIOS setup. Note that you will never be able to get the full 128MB unless you get a proper video card.

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This problem still is not solved!!!

Well, I did installed SP1 today. Everything (the installation) went fine! After it finished, I checked again the WU and got the update for my Realtek AC'97 which I was trying to avoid. Although, I ended up installing it because I read somewhere that it needed to be updated for the SP1. Now, this update (Realtek) doesn't fixed anything since now every time I right-click on the little speaker and select Playback/Recording Devices then I get a message with: "Windows has detected that audio enhancements for the following device are causing problems: Realtek blah, blah, blah..." Can anybody explain that?

But now, the real good one, I have only 1GB of memory but when I go into the properties of the computer, then it tells me that I have 8GB installed... Don't I wish!!! So, I thought, hmmm, maybe if I remove the 1GB and try only 512MB then Vista will recognize its mistake. Well, guess what, I got then instead 4GB available showing on the properties... Strange! Very strange, I thought to myself... Funny is that the task manager shows the correct amount of memory!

Have any of you had such a situation too??? I did already an uninstall of the SP1 which came from the WU and installed the one from the download link in Microsoft website. But, as you guess, it made no difference...

Any comments and/or suggestions will be more than welcome... Thanks!!!

A:SP1 shows I have 8GB of memory instead of my 1GB

It must be that SP1 is making a much more efficient use of your memory!

It would be interesting to see how much virtual memory Vista is allocating based upon this memory reading. Try CPUZ to verify the actual amount of memory Vista is picking up. Sorry I can't be of more help.

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I'm not really sure if this is a XP problem or a memory problem. I recently formatted to XP from Vista and now my memory shows 500MB less then what's actually in there, and what showed on Vista. I have 4GB Memory and when I show them properties on My Computer it says 3.5GB... my bootup screen says 4GB available so my motherboard recognizes it.

A:Memory shows lower then it should be

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Hai ,
I have a system with a 200gb and 80gb harddisks and 1gb RAM.. my 80gb harddisk showed 184kb of bad sectors n i fixed it..
Now, today when i start my computer, i saw my ram memory as 1088mb..(.98gb) ... i checked BIOS settings.. there the ram is shown as 1024 mb..

My computer -properties - General -shows ram as .98gb..

What may be the reason for this.. n how could i rectify it..
Plz help me..

A:Ram memory shows a difference..

They are the same, just expressed differently. Don't try to make any alterations anywhere, it is perfectly OK.
Some folks consider 1GB = 1000MB, others do it correct and use 1GB = 1024MB.
As the system uses some memory for itself, sometimes it shows less than what you actually have.
Forget it, in other words.

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Hello everyone,

I have this issue that no matter how much ram i have installed it only shows half on my Windows 7 64 bit system.

when i bought it it had 4gb installed, but i could only use 1.99,
so i installed 2GB more from my old computer(which had DDR3 ram as well) but now it shows 2.99 Usable with 6GB installed.

in BIOS it also shows 3 thousand something. and showed 2k something with only the original parts.

and yes i'm sure i run a 64bit system and not a 32bit as it says so below how much ram i have installed and can use.

anyone know what causes this and knows how i can fix it? had blue screen 2-3 times now cause to much memory was used. and its bugging me so to speak.

any help would be great. i will call the support over the new year tho, but would be great to get help if anyhone know why. you can see my specs on my profile.



A:Memory shows half the value installed

Quote: Originally Posted by Jade

Hello everyone,

I have this issue that no matter how much ram i have installed it only shows half on my Windows 7 64 bit system.

when i bought it it had 4gb installed, but i could only use 1.99,
so i installed 2GB more from my old computer(which had DDR3 ram as well) but now it shows 2.99 Usable with 6GB installed.

in BIOS it also shows 3 thousand something. and showed 2k something with only the original parts.

and yes i'm sure i run a 64bit system and not a 32bit as it says so below how much ram i have installed and can use.

anyone know what causes this and knows how i can fix it? had blue screen 2-3 times now cause to much memory was used. and its bugging me so to speak.

any help would be great. i will call the support over the new year tho, but would be great to get help if anyhone know why. you can see my specs on my profile.



Jade Hi and welcome

Nice post. You may have a setting in bios called max mem. check and it should be unchecked.
Let us know if that doesnt help

Ken J+

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Hp Pavilion g7 notebookWindows 7 Pro sp1 Problem: installed 8Gb memory. System information shows all 8gb by says only 3.48GB available to windows.  How do I get Windows to access all memory. Thanks in advance, I having been looking at this problem for weeks.

View Solution.

A:Memory upgrade to 8GB only shows 3.48Gb available

found solution.  you need to install the same manufacturers memory in both slots.  I installed new memory all from the same company and I finally have the 8 GB.

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hey guys i got 4Gigs of memory when i cheek BIOS it says i got 4Gigs and in properties in my computer says i got 4Gigs to but when i hit Ctrl+alt+esc task manger it says i only got 3gigs of memory how come? anyone know how to fix this problem?

i installed latest bois

A:[Help] task manager only shows 3 gigs of memory

Hi Soldier,

Can you post a screenshot of Task Manager with this? It may help it determining what may be going on.

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Please be kind....im relatively new to this!
A friend advised me to upgrade the memory in the PC as I was experiencing a problems whilst editing photos.
So I looked at the existing memory - 512mb DDR 333 2700 and puchased a single 1GB DDR 333 2700.
Only when I install it (in any slot), it comes up at the memory check saying 2gb and then hangs.
So I put the 512mb back in and it works ok.
I have a Leadtek K7NCR18D Pro2 motherboard,which has 3 slots and can be expanded to 3gb acording to their website.
Any help/ suggestions would be much appreciated.

A:Memory check shows double and hangs

The gig stick may be bad.
Try this

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I turned on my computer this morning and Windows would not boot; it said a system file was missing or corrupt and couldn't boot. I tried System Recovery, pressing F10, and after a while it sorted the problem out but appeared to leave the computer as new. I checked the hard drive and it showed that I had about 61GB out of 365GB left. I checked the Programs folder and everything was still there. However, my administrator account was gone and I could no longer access anything that I had downloaded on the account and saved to the My Documents folder I had in there. I had a friend who knows about computers take a look at it and he said that the files were no longer there but that the hard drive was still registering them as being there for some reason. To correct the problem he suggested a program called Advance System Care. It fixed some problems just fine but not the main one, that of how to get my hard drive to stop thinking that it only has 61GB of space left. How can I fix this problem so I can get my excess space back?

Thanks in advance.

A:[SOLVED] Windows crashed and HD shows less memory than is there

Just a shot in the dark...Run a disk defrag off the Start/Accessories/system tools/Menu.

If nothing else, you'll be able to "analyze" the HD and "see" where your files are.

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Control Panel, General properties window shows memory available as 3.25 gb. I have 4gb installed. The recommended virtual memory is supposed to be 4096 mb. Why is there a difference? If the General properties is showing only 3.25 gb available can I or should I still set the virtual memory use to 4096mb? I have XP2 Pro installed.

A:Control Panel General properties shows memory but

You have the 32-bit version of Windows XP, so it's not going to recognize and use more than 3.0 - 3.25 GB of RAM. More than 2.0 GB of RAM is overkill anyway with Windows XP.

Set virtual memory to "System managed size". There's no need to manually set it.


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i7 processor extreme? (thats what Dell is calling it) 8core
6 1GB DDR3 Memory sticks
Gigabit Ethernet
Windows Vista Home Prem. 64bit upgraded to Windows 7 Home Prem. 64Bit

Ok in the original Vista and now in the Windows 7 the customer upgraded to it shows in the properties box and in task manager that 1.4 gb of memory is available. When I tested Ram I pulled all but 1 stick. in the Black slot closest to the proc I inserted 1 gb stick and booted. I get 2 beeps pause 2 beeps as if there is no ram inserted. I installed a 4Gb stick in that slot and get the beeps. in the next slot which is white it boots but says 4GB installed 1.4gb usable.
the i7 8core shows as a dual core.

I swapped out an i5 dual core and it shows a single core

I ran an MRI Hardware test on it (Eurosoft pc-check 7.03) and it shows no errors and ran as a 8 core. I pulled the heatsink to replace the thermal paste and checked the numbers. it is indeed an i7 extreme 8 core proc.

With all of that I am going to assume that the motherboard is hosed. I just am hoping for either a confirmation or a direction for testing.

A:Dell XPS 435mt Shows odd Memory and proc configuration

The Dell community (users helping users forum) would be the best place since there are people there familiar with Dell hardware.

The desktop hardware section would be the place to start.
Desktop - Dell Community

I used to work the Dell forums (10 years) and Dell's have had a history of memory compatibility with non-Dell branded memory. For that reason we always recommended Crucial Memory as it was guaranteed to work in Dell's. Other brands will work but its hit or miss.

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Need to deal with the excessive memory usage on my desktop. As you can see on the screenshots the total memory usage doesnt add up. What I dont understand is that is it being used as memory cache or is it cause of any adware or malware? The antivirus softwares and the protective softwares I have does not detect the fault. And I got advised that it might be RAM damping or something. So really need help on this.

A:Excessive Memory usage than the process manager shows.

Have a look into Resource Monitor > Memory tab. That will tell you exactly which process uses what.

Btw: your snips do not show. Use the paperclip to attach them.

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Hello Sevens!
I have new problem with my PC. Long tiome ago I have bough Trust 5.25" Media Connect Bay CR-3600. From few days ago I have problem. My SD card slot doesn't work propertly. I can see (open) fiels prom Card SD, but I can't move or delete them. I have also MS and CF slot and I can open, move and delete files. I have changed USB slots, which connect bay is connected to and problem still exists.. I have reconnected wires in Connect Bay and it didn't solve problem.
What should I do to solve this problem and be able to move/delete files from SD cards. I'm using frequently SD cards, so I need to repair it.

A:Memory Card HUB shows problem with files entry

Ok, I have solved the problem

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I was looking at the Lenovo snapshot that is part of Lenovo Solution Center, and it shows that although I have 8GB RAM installed, it is now only 2.62 GB (?) How could that even happen? It could explain the excruciatingly slow responses I have had recently. I am attaching a screen shot of this part of the snapshot. While I am here, I should also say that the "automatic maintenance" that is reflected in the white flag in the system tray runs constantly. I have it set to automatically run in the middle of the night but anytime I go to use my laptop it is running and I have to manually "stop maintenance." Telling you this in off chance it is related.  OMG, I just updated the Lenovo Solution Center software while I was writing this post and it REPLACED my old snapshot on its own. Hmpf! So now it shows no change from 2.62 GB to 2.62 GB.  So it's still an issue. 

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I have a drawing programme on an old PC that I want to transfer to my new PC, the old PC is running on Win98 and the new one on Win XP. I copied all the files in the programmes folder and transferred them to my new PC.

When I try to use the undo feature in the drawing programme it does not work. Looking at HELP - ABOUT box on the programme the Free System Memory and Free Disc Space figures both have a minus sign in front of the figures and I think it's this that is stopping the undo feature working.

Anyone offer any advice or help please.


A:Free System Memory shows minus figure

It surprising it work at all. You need to reinstall the application. The reason is when installed it setups the environment, which includes adding the required registry setting and work files. Hopefully you have the original software disks.

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I have an Acer laptop that is about 6 years old. It has a P6100 quad core processor running at 2 GHz and 4 GB of DDR3 memory. It has been running slower for a while, so I downloaded Ccleaner and AdwCleaner and ran them. They found some items to clean up, but the speed did not increase appreciably.
I don't know much about the Windows Task Manager, but I decided to open it and check out things as best I could. At the bottom of the Performance window I saw a button labeled Resource Monitor. I clicked it and saw that I was able to view more detailed information about the ways that the system components were being utilized.
I started playing a YouTube video and then looked at the Memory usage. It was only about 80%, but at the bottom of the screen was a window labeled Hard Errors with a graph scaled from 0 to 100 Errors Per Second. There seemed to be a continuous stream of hard errors, sometimes going completely off of the graph.
Is this telling me that the memory has errors that the Processor needs to correct before using the data? Could this be what has caused the computer to slow down as it gets older.
I ran a similar test on my other two computers and while a few hard errors showed up on them, they were negligible compared to the laptop.

A:Windows Resource Monitor Shows Hard Memory Errors

1.  Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  

When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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I have two sticks of 4gb PNY RAM (8gb total) installed in an Asrock A75M motherboard, which supports 16GB of RAM. I've already flashed my BIOS, thinking that may be it, but it didn't work.

Windows 7 as well as my BIOS show that 8GB of RAM is installed, but only 3.73 is usable. I have an onboard video card, so 256MB is dedicated to that, which makes sense, but why isn't the other 4GB showing up?

A:Windows 7 64bit shows 3.73GB usable memory with 8GB installed

You need a setting in the BIOS called Memory Remapping.

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Has Windows XP professional on it.  Recntly, that is this morning, when I tried to boot up the computer, it goes past the splash screen and then gives me an error 'Windows NT has found only 500K of low memory.  512K of low memory is needed to run Windows NT.  You may need to upgrade your computer or run a configuration program provided by the manufacturer'
What does all this mean, and why did it happen suudenly and how do I fix it

A:Built computer shows 'Windows NT has found only 500K of low memory'

It has been suggested that you reset your BIOS to 'Default' values.
How much RAM is installed on your system, and what is the make and model of your computer ?
Chris Cosgrove

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Windows 7 Ultimate computer is idle as everything is closed and I click on the Task Manager to check on
Performance and I note Memory been used is 1.22GB CPU usage fluctuating between 0 - 1%

Total Physical memory is 3GB
Cached 1378
Available 1831
Free 507

I clicked on the Resource Monitor and its showing 38% Used physical Memory

Is this how its supposed to be? Why so much being used up while I'm not using the computer?
How Can I minimize memory usage

Thanking you all in advance

A:Computer is idle but Task Manager shows huge memory used up

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Whay bios show 640KB on System memory?

Go to Solution.

A:Lenovo 3000 N200 System memory shows 640KB in Bios...

Does the operating system show the correct value?

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Hi sir
During a normal working my computer shows the blue screen and displays the message like " dumping physical memory to disk " and gets restarted and this may in occur in a week or 1 to 15 times in day.This behaviour is random.
In the event viewer it give sthe message like
"The computer has rebooted from a bugcheck. The bugcheck was : "
and After that it gives some memory location and the dump was saved in and gives the memory location on the harddisk.
Sometimes it shows the trap exception at the startup and also shows the contents of various registers like cs,es.

I do not know what is happening.
I am facing this problem from 2 to 3 monthes.
As for the example i will give the dump files as an attachment

A:My Computer shows the message like dumping physical memory to disk and gets rebooted

You are getting BSODs or Blue Screen(s) Of Death. Please post the files that are saved to the location that it gives. Upload them as attachments so that members can analyze them. I do not have the skill to do so, but many other people do.

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For about two weeks now, when I put my SD Memory card in my computer, nothing pops up to allow me to upload videos. I have tried to go to "My computer" and look for the device, but unfortunately it says there isn't a memory card in.
Though, the light is on next to where you insert the memory card, telling me it's in there.
The pictures look fine when they are on my camera, I don't see a problem with my memory card, and it is not on lock.
So, I tried using a USB cord for my Polaroid camera, my memory card in the camera as well.
When I go to my computer, it says it recognizes the device but it tells me the file cannot be formatted.
Only photos on my camera, not on my SD memory card, can be uploaded.
The pictures on this memory card are important to me, and I do not know why they are not uploading. Please helpp.

A:Computer shows memory card is in, but nothing pops up to upload pictures/videos help

Sounds like the SD card has died to me, i'm not sure if it's possible to get the pics off of it, maybe someone else on here knows more about that side of things.

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Any clue how to fix this, I just refreshed BIOS from 2.25 to 2.30.Still same issue. Lenovo HW test on memory, all good. 

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I recently helped a friend upgrade a Dell Dimension e521 PC running Vista Home Premium with 1GB of DDR2 SDRAM to 2GB of DDR2 SDRAM.

The computer working, However when I reviewed the total memory installed in Vista Computer Properties Page It only shows 1023MB / 1GB - 1 MB.. Not 2048MB / 2GB As Shown in the image attached to this posting. Here's the odd part. When I check the BIOS & run a memory count scan it shows 2GB. As shown in the image attached.

Has anyone else ever had this problem? If yes, what did you do to correct it?

I'm trying to fix this problem for a friend, as Dell has not been any help to him at all.

TIA for the help

A:Solved: Vista Home Premium Memory Count Error - Shows 1GB Not 2GB

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But the Memtest+ doesn't have error after two cycles. I have 6*4Gb memory, the test time is very long. The BSOD doesn't happen very often, like 1 or 2 times in a week. What I can do on this situation?

A:BSOD Dump shows "memory cruption"

Follow the instructions in the big warning box above your post. Blue Screen of Death (BSOD) Posting Instructions

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MicroSD shows up with diminished capacity (128gb shows up as 200MB card). It shows up with no data. It shows up a "Secure Digital Storage Device"

ASUS VivoTab Note 8 (M80TA) | Tablets | ASUS USA
Amazon.com: Gigastone MicroSDXC 128GB C10 U1 up to 48MB/s with SD adapter (GS-2IN1C10128G-R): Computers Accessories

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So I am trying to get this T5400 to boot as a lab machine, and it has and shows all 8 DIMM Slots populated in the BIOS with 4GB sticks (all identical) but under installed memory it only shows 24GB. How can it see 32, but only accept 24? More importantly, how can i make it use the memory it sees?


A:T5400 BIOS shows all 8 slots populated with 4GB Ram / only shows 24GB as installed

You have bad ram or mixed ram or mixed rank or ecc and non ecc.

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Hello ,Question when looking up warranty entitlement in HP on our computer HP ProBook 650 G1 it shows begin date of 2011 a start date at 2015 but the customer purchase in 2016.. Below is the expample :Confused.. Can any one explain why the date differance.Entitlement (includes Factory Warranty and Contracts) Coverage Begin Date(MM/DD/YYYY)Expiration Date(MM/DD/YYYY)In Warranty Part 04/04/2011 02/01/2019 Labor 04/04/2011 02/01/2019 Onsite 04/04/2011 02/01/2019 Pickup 12/29/2015 02/01/2017 Software n/a n/a

A:Begins shows 2011 but MFG Shows 2015 in HP Warranty lookup



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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New modem installed by ATT.  Before new modem installed, networked printer and laptop were both on-line and working.  After putting  the modem ID and password into  HP photosmart-C6180 All in one printer, it  shows connected.  However, the online HP Pavilion dv6-2150 recognizes the printer, but shows it "off line". 

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Dear Team,
I am using HP ENVY 17 Notebook PC  with Serial Number (removed content).
Machine was working perfectly fine months ago while it was running on windows 8 but when i auto updated it to windows 10. it does not shut down properly , it shows power lights on and HDD lights on, i have to force the machine to power offf by long pressing power key.
Also after sometime of work if i dont use the machine it goes in sleep/hibernate(not sure which mode it takes) and when pressing any keyboard or mouse key machine does not wake up

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 7920 Mb
Graphics Card: Intel(R) HD Graphics, -327 Mb
Hard Drives: C: Total - 228833 MB, Free - 131178 MB; F: Total - 1430806 MB, Free - 1351895 MB;
Motherboard: TOSHIBA, Portable PC
Antivirus: Microsoft Security Essentials, Updated and Enabled​

When I run Virtual Win XP and the program that runs in it is manipulating a database (apparently processor intensive), the virtual XP task manager shows the processor is running ~90%. At the same time, the physical machine's task manager shows the physical processor is running 25-30%. The virtual machine has 3712MB of ram allocated to it, and there isn't much hard drive activity. Anyway, I'm curious if anyone else has run into this bottle neck and if there's anything to do about it. It seems like my physical machine has more resources to put on the virtual machine than it's capable of using or something like that.


A:Solved: Virtual XP on Win 7: XP task mgr shows 90%, Win7 shows 30%

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I just reinstalled Windows 7 64bit after a crash. I reconnected my second HDD to the machine where prior to the crash I stored all my photos and music.

The problem is that there appears to be no folders or files visible in the drive, despite it showing over 300GB of used space. See the attached screenshot for a better view of what I am talking about.

Drive F is the first partition on the drive
Drive G is the second partition on the drive

--Both should have a ton of data on them, but I can't see any folders.

Am I missing something stupid? I'm not panicked yet, but drive F is really important to me.
Thanks EDIT***I just booted into the same PC via a Knoppix Live DVD and this OS sees all my files just as pretty as you please... so clearly the data is all there (thank the FSM), but Windows is misconigured. This is a gonna be a facepalm when I figure out what I did wrong isnt it?

A:HDD shows up, shows data, no folders or files visible

Hidden Files and Folders - Show or Hide

Take Ownership Shortcut

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Hi, Recently i've noticed my system is only using 2gb of ram and is running really slowly. I run a Rampage III Motherboard with 6gb of ripjaw ram. However only 2gb of ram is being used for some reason.
I read a bit about going into the bios and looking for a "memory remapping" setting but there was not one.
I also unchecked the box for max memory in msconfig > boot > advanced options.

Any suggestions would be great!

A:Solved: CPUZ Shows 6GB ram, Task manager shows 2gb ram

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chinese symbols translates to You Flick something 
have been seeing this pop up across multiple clients locations, which have nothing in common industry wise.
Webroot support so far says its not an issue "according to logs", but I beg to differ that this may be something that has yet to be detected.
So far I have deleted it from the users folder and the registry and seems to come back on reboot
webroot detects nothing and neither does malware bytes which is more concerning.

A:user profile in cmd shows as ?????? but in gui shows chinese symbols

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I have a B130 that's battery shows 100% Charged but the system shows Permanent Failure ????

What can a failure could this be ????

The battery light flashes once green, followed by (3) red flashes ?

What's the deal ??

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Hi guys. I just upgraded my processor to an AMD 8350. It replaced my Phenom. This is the 3rd day the new processor has been in the computer. First two days everything went fine. Ran Prime 95 and IBT to make sure i was up and stable. This morning (3rd day) got up, turned on the computer, and now i have less usable ram than i had last night. No matter how many times i restart, it shows less in windows than what bios shows. It says either 4,6, or 8gb usable ram (it changed just about every time too). I have reseated all the ram. I have moved them around. I have reseated the processor. I have clean installed windows 7 home premium x64. Does anyone have any ideas? This is the first issue with RAM i have ever ran into. Also, when i am in bios, and i go to the RAM settings, everything shows up like it is supposed to. Details, options, timings, etc. Not really sure where to go from here.

A:12gb ram shows in bios, only 4,6,or 8 usable shows in windows

In most AMD CPUs, the memory controller is on-die in the CPU. Maybe your FX-8350 is malfunctioning.


- Do you have the correct voltage for your memory set in BIOS?
- What kind of memory is it? (brand name, model, and speed)
- Have you tried putting the Phenom back in to see if the 12GB memory comes back?

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Please forgive me if this is not the right place to put this.I ran the program Dvdshrinksetup thru VirusTotal and itshows up ok, This was downloaded Dec 2005, the executableDvdshrink was also ran thru VirusTotal and showed a couple of flags, been using this program since Dec. with no problemshave run many scans with many programs since and none haveever picked up on that flagged virus, my question is could thatbe a false/positive showing up? How do I find out for sure?(the second scan that says newfolder.zip is the executable Dvdshrink)And who is "UNA" (the scanner that flagged this program" are they reputable?Thanks for your helpVirus Total_______________________________________________Scan results File: dvdshrink32setup.zip Date: 07/22/2006 23:45:04 (CET)----AntiVir found nothingAuthentium 4.93.8/20060721 found nothingAvast 4.7.844.0/20060721 found nothingAVG 386/20060721 found nothingBitDefender 7.2/20060722 found nothingCAT-QuickHeal 8.00/20060722 found nothingClamAV devel-20060426/20060721 found nothingDrWeb 4.33/20060722 found nothingeTrust-InoculateIT 23.72.75/20060721 found nothingeTrust-Vet 12.6.2305/20060721 found nothingEwido 4.0/20060722 found nothingFortinet found nothingF-Prot 3.16f/20060721 found nothingF-Prot4 found nothingIkarus found nothingKaspersky found nothingMcAfee 4812/20060721 found nothingMicrosoft 1.1508/20060722 found nothingNOD32v2 1.1674/200... Read more

A:Zipped Shows Clean/unzipped Shows Not

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using and when was the last time you ran a scan?A false positive is always a possibility. Are you having any problems? What made you submit Dvdshrinksetup to VirusTotal in the first placeUNA = Ukrainian Anti-virus Center and they are reputable.http://www.unasoft.com.ua/eng/online.html

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I have a strange problem with this computer running windows vista home premium x64.

If I go to C:\Windows and do a right-click on the "SchCache" folder and select properties,
the size of the folder shows 40.7 GB used.

If I try to open that folder, there is nothing in there. I have "show hidden files and folders" checked
and "hide protected operating system files" unchecked, so it's not a matter of simple hidden files.

Now it gets interesting...if I go back and try right-clicking again on the SchCache folder and select
properties, it no longer shows 40.7 GB used! It says zero bytes!

If I reboot the computer and repeat the whole procedure from the beginning, the folder properties will
return to showing a large number of gigabytes used the first time I select right-click-properties, and
then shows zero afterwards...

Malware and Spyware scans always show nothing. I've run rkill, avast, malwarebytes, tdsskiller, ETC.
and nothing is ever found.

Any ideas what is happening?

A:File Properties Shows 40.7 Gigabytes Used, Then Shows Zero...

According to this page it's related to ADSL

SchCache directory - Profile Management - General - Discussions

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Logfile of HijackThis v1.99.1Scan saved at 18:59:05, on 16/05/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\System32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exeC:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\sony\VAIO Media Integrated Server\VMISrv.exeC:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exeC:\Program Files\Apoint\Apoint.exeC:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exeC:\WINDOW... Read more

A:Diagnosis Help

Print out these instructions and then close all windows including Internet Explorer.Then I want you to fix some of those entries. Please do the following:Please make sure that you can view all hidden files. Instructions on how to do this can be found here:How to see hidden files in WindowsRun Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htmR3 - Default URLSearchHook is missingO2 - BHO: Local Spool support DLL - {00C9D850-244D-10E1-B3C9-10805E499D95} - C:\WINDOWS\system32\lclsplnt.dllO4 - HKLM\..\Run: [Gzcltzp] C:\Program Files\Dson\Examvfo.exeO4 - HKLM\..\Run: [windows] iexplore.exeO4 - HKLM\..\Run: [WinCast] F:\SETUP.EXE -lengO4 - HKLM\..\Run: [Xh7So] C:\WINDOWS\fonqyjq.exeO4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exeO4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"O4 - HKLM\..\Run: [Xh$v???/?????f?Nb?C:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\fonqyjq.exeO4 - HKLM\..\RunServices: [windows] iexplore.exeO4 - HKCU\..\Run: [areslite] "C:\Program Files\Ares Lite Edition\AresLite.exe" -hO4 - HKCU\..\Run: [c0q5RRbnV] cewhu.exeO... Read more

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Greetings all, I have the opportunity to pick up a dead laptop for free.
The owner suspects that she was infected by a virus as she spewed out infected emails to her entire saved address list. She then said that she suffered catastrophic hard drive failure. So she is giving it to me.
I can easily replace the hard drive and install a Windows OS. Is there anything else I need to look at?


I wouldn't necessarily take her word for the HDD being dead, just set the BIOS up to boot from a CD and run the usual utilities on the machine (BART PE disk, etc, if you have such tools to hand...)

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