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Tried multiple times to do Windows 10 Anniversary upgrade on desktop

Q: Tried multiple times to do Windows 10 Anniversary upgrade on desktop

I just joined this forum today, so I am brand new.

Both my desktop and laptop were Windows 7 systems that I successfully updated over a year ago to Windows 10.

The desktop never changed the version showing when I use the winver command - still Windows 10 Build 10240. The system was an upgraded desktop purchased on ebay from a company that refurbs and upgrades the computer.

I tried to upgrade both of them to the new Anniversary version of Windows 10. The laptop updated perfectly the first time. It is also a HP system. The laptop version shows 1607 OS Build 14393.82

I have not had any errors.

I am not a hardware person, so I spent a long time researching how to run reports to answer the questions for the System Specs. I am attaching the reports from SiSoftware Sandra and CPU-z in case I did not correctly report some of the details.

I hope that someone can help me.

If not, can you tell me if I explained this well enough to ask Microsoft for help? I am a bit intimidated by that.

Thank you so much in advance,


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Preferred Solution: Tried multiple times to do Windows 10 Anniversary upgrade on desktop

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Hello everyone,

I came here to ask you for some help. First of all, I would like to state that I am from Czech Republic and I have already made few topics on different forums in our country with the problem that I am facing and yet, there is no solution for it.

Let's get started. Here is my build according to the TSG SysInfo you are recommending.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 8
RAM: 6135 Mb
Graphics Card: AMD Radeon R9 200 Series, -1 Mb
Hard Drives: C: Total - 953866 MB, Free - 707425 MB;
Motherboard: MSI, MSI X58 Pro-E (MS-7522)
Antivirus: None

I just made a clean install of Windows to get rid of everything and to start from scratch. Because I just bought that Radeon R9 recently.

Now, what is my problem. As I said, I just bought that R9 recently, mounted it, installed drivers and everything was just about fine. For like a week maybe. Then my desktop began to give me BSODs randomly. But it also denied to save the minidump or memory of the BSOD for me. But I managed to catch the code of the BSOD which is:
After few days the BSODding was gone. But instead of BSODding, my desktop is now giving me blackouts. I thought that its the PSU, but guys on few forums told me that it is not (?). I got 800W PSU.
I am just sitting here all nervo... Read more

A:Desktop blackouts multiple times a day.

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Hey, I just built myself a desktop for the first time, and although everything is working just fine, I run into a lot of problems with BSOD's, freezes, and crashes. The three BSOD's I've experienced are as follows in the order that they happened:

CACHE_MANAGER - 0x00000034 - Ntfs.sys and ntoskrnl.exe

DRIVER_IRQL_NOT_LESS_OR_EQUAL - 0x000000d1 - athurx.sys and ntoskrnl.exe

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - 0x1000007e - dxgkrnl.sys and nvlddmkm.sys

The first one was in a League lobby, the second one was while I was downloading Windows Updates, and the third one was while I was modding Skyrim. There was nothing in common for any of these besides two of them sharing a .sys file.

My computer also froze while trying to open Teamspeak, and Skype crashes randomly.

Any help would be greatly appreciated, thanks!

A:Multiple different BSOD's at random times - Homebuilt Desktop

Host Name: TYLER-PC
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Tyler
Registered Organization:
Product ID: 00426-OEM-8992662-00173
Original Install Date: 3/31/2015, 4:13:00 AM
System Boot Time: 3/31/2015, 5:20:08 PM
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: G1.Sniper B5
Counterfeit installations such as yours contains heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable.

My recommendation is to start with a clean slate, and install a genuine version of Windows. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable.

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My desktop pc is running Win 10 Vers. 1511.  I've tried repeatedly to install the Anniversary Upgrade Vers. 1607 - always without success, with the error code 0x80070005.  A Microsoft technician queried whether the pc is able to install the Anniversary Upgrade.  I never thought of this as a problem and I hope someone can help me to find the answer. 

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I'm afraid I took advantage of the 'free' Windows 10 upgrade last year; biggest mistake I've ever made, but I've learned to live with it. But today there were multiple problems and now I am effectively frozen out of my laptop, a Vostro 3550. I know that it's not one of the pcs tested by Dell for the operating system and I'm (sort of) OK with that. But a rather rude and spectacularly unhelpful Microsoft technician told me very forcibly that my laptop is 'incompatible' with Windows 10 and that therefore there is nothing they can do to help me and nor will they now try as it is pointless as I can't even use the laptop with the new upgrade of 10. Surely that can't be correct? I have grown to pretty much hate Microsoft in the last 12 months but can they really have decided that my laptop is obsolete? And not told us? Anything anybody can tell me here will be greatly appreciated. And I'll try to gain access to my laptop again...

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After having installed the upgrade, I was asked for Pin code or Microsoft account password.
None of my formerly used pin code or password is accepted.
I tried changing Microsoft account password on my laptop. Did not help.
What can I do to start my computer?

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The Windows 10 Update Assistant says:

The current OS on the target machine is Windows 10 Enterprise v 1511. I've got access to the Anniversary Update iso but before I try installing it I wondered if anyone else has run the gauntlet.



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I have held off going from Win 7 to Win 10 for a number of reasons, including several hardware upgrades over the last 6 months. (I actually have one more hardware upgrade I would like to do, going to a M.2 drive once a 500 GB drive comes out, which may or may not happen soon.) Not in a hurry as Win 7 is working fine.

So, browsing this forum occasionally, I see the Windows 10 Anniversary Update is coming out soon-ish, no firm date. Plus, the end of the "free" upgrade period is also coming up.

Is there any advantage to waiting and seeing if the Windows 10 Anniversary Update comes out first, and performing the upgrade on that version as opposed to doing an upgrade now, and then updating with the anniversary edition? It is possible that the free upgrade period could be extended a bit as well (not starting a rumor, just thinking) that could allow this to happen.

A:Upgrade from Win 7 and Windows 10 Anniversary Update edition

Perhaps, upgrade now and get to know how Windows 10 works, so that by the time " anniversary update" comes along, you will enjoy it more.

Free upgrade period appears to be unchanged, at least for now. Nothing is definite. Never say never.

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I have a Dell Latitude E6410 that has windows 10 (Build 10240) and has been trying to upgrade to the Anniversary version 1607 for months now.  Every time it fails after the first reboot.  A window dos appears but is too quick to read and then I end up at a blue screen complaining about hardware not being available and then I can pick F9 to boot into alternative OS, which just happens to be windows and then it rolls back the upgrade.
I have tried the Media Creation Tool method also and that did not work either.
I am at a loss on how to get past the upgrade.
Any help is appreciated.

A:Windows 10 upgrade to 1607 (anniversary) continually fails.

winneymj,Windows 10 Anniversary is a Microsoft Update. You would need to contact them for assistance if you choose to upgrade to Windows 10. Unfortunately, the Latitude E6410 is not supported throught Dell with Windows 10.Product not tested for Windows 10 upgradeDell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.

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HelloThanks for reading my problem.My son's HP stream 14 runs windows 10.I know disk space is tight but up until now we have managed.Windows has a new update, they call it the anniversary edition 14943.It needs 8GB space.I managed to get it to 8.2 GB but still it wouldnt run.Now it has popped back to 6GB.I have uninstalled everything I can and ave run disk clean up millions of times including removal of windows updates.I have even turned off hibernation,This update refuses to go aheadI think by virtue of the disk size, this HP Stream14 is unable to accomodate windows OS updates anymore. any suggestions welcome, but please bare in mind, I have researched this topic top to bottom for hours and hours and have come up with nothing. When upgradeing from win8.1 >win10, I was allowed to make use of a flash disk to supplement the install process. But with this upgrade, the option is not available. Thanks in advance for listening Joe PS HP, if you are listening,if this refuses to proceed, you have lost a customer for life!

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I have a USB 3 Dock on my XPS 13.  Sky Go worked fine until I did the Windows 10 anniversary upgrade - now if dock is attached I get a 6030 error when trying toplayback .  Sky support says it is a hardware/driver issue.  It works fine if I disconnect dock..  I believe I am on all latest drivers.

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I previously upgraded from Windows 8.1 to 10, but the Anniversary Update will not complete properly and I've been stuck on v1511 for a few months now.
The installation goes through most of the steps but on reboot it just goes to a black screen with the dell logo and the endless spinning dots.  The error message after rolling back is: 0xC1900101 - 0x30017 ("The installation failed in the FIRST_BOOT phase with an error during BOOT operation".
I've tried the following based on other forum posts, unfortunately without success:
1)  Leaving this running overnight.
2)  Unplugging all USB devices.
3)  Installing upgrade from USB drive.
4)  Installing from a clean boot.
5)  Installing with wireless adaptor disabled.
In each case it hangs at the spinning dots.  After a few forced reboots the upgrade rolls back fairly quickly to the previous version.  One thing I haven't tried is a clean install, as if it fails I'll not have anything to roll back to.  Also it's unclear if my existing Windows 10 license will carry over.
Any help appreciated.

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Hi ,
after windows 10 anniversary upgrade installation i ran Disk Management and found a new created Recovery Partition as shown in picture . 845 MB , Healthy (Recovery partition). Is it necessary or can I delete it ?
The Upgrade installation has been absolutely successful , no problem at all.

A:windows 10 Anniversary upgrade created a recovery partition

You can check which recovery partition is registered with the command reagentc /info from elevated command prompt. You'll see something like this:
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\system32>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration

Windows RE status: Enabled
Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\WindowsRE
Boot Configuration Data (BCD) identifier: 3d8f8337-bc56-11e5-a7c5-85493d747884
Recovery image location:
Recovery image index: 0
Custom image location:
Custom image index: 0

REAGENTC.EXE: Operation Successful.


To find which partition the number above you need to check diskpart as disk management doesn't show all partitions (the MSR partition specifically which is partition 3 normally). Again from elevated command prompt:

Microsoft DiskPart version 10.0.14393.0

Copyright (C) 1999-2013 Microsoft Corporation.
On computer: WIN10

DISKPART> select disk 0

Disk 0 is now the selected disk.

DISKPART> list par

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Recovery 500 MB 20 KB
Partition 2 System 200 MB 500 MB
Partition 3 Reserved ... Read more

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Can anyone help me with this error? I get it every time when trying to get version 1607. I have checked many times; this is not related to any drivers but to something I do not understand. Here are included my Panther and Rollback folders.
Sources.zip - Google Drive

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I have a problem and been attempting to upgrade since December of last year.  Regardless of the method it always stops at 83% and then fails.   It just gives a generic error now in a popup:  Windows 10 Installation has failed.
 See image below:

I have tried updating via the following means multiple times:

Windows Update
Media Creation Tool
mouting the ISO directly on my hard drive
burning the ISO/Windows 1607 to a DVD

I also ran system file check, DISM, windows trouble shooter.  System file check and DISM did manage to fix some issues but not enough to allow a successful update.  Those options can be found here:
I removed everything in the C:\Windows\SoftwareDistribution folder.  In fact, I renamed my C:\Windows\SoftwareDistribution to SoftwareDistribution.old  and attempted all the options above again.  I also recently updated my BIOS to A.038 from A0.27 even though the BIOS upgrade mostly applied to the later Graphics card.  Although, it had some security enhances per the details off HP's page.  
In addition, I tried all the options above after disconnecting all peripherals except my keyboard, mouse and monitor.  This included internal hard drives, speakers, printer, UPS and disabling my card reader driver and performing a clean boot with all Window... Read more

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I have been trying to update to Win 10 1607 for months now, I have tried a bunch of fixes recommended online, but so far, no luck. Please help.

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I have currently Windows 10.10586.545 Pro x64.
I received not Windows Anniversary Update by Windows Update yet, I downloaded it from Microsoft.
First time I tried to update, all was working correctly, but after reboot and before login reports Error occured, not successful.
2nd time I tried to create install DVD with 1607 and started it from Windows directly - Windows was updated, and success message. When I look at winver - I saw Windows 10 was not updated and also no one new function.
3rd time I did bootable USB, started again from Windows, working and login all was looking success - not true, after login and loading basic services report Windows updated not successful...

What I have to do? Have I begin update after computer start to boot into USB? Can I loose any data? This way is creating new installation.

Thank you for each help.

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Upgraded my HP Pavilion 500 PC from Windows 7 to Windows 10 without a problem and have been running updates without issues. Now trying to run 1607 anniversary update keep getting "Unable to update reserved partition".  Whe I check using "diskmgmt.msc", check properties, right click on Disk 0, I see 100 MB and 100% free. I would have thought there would be a better solution than to go to a web site that wished to sell you software and provide a complex set of instructions. Any ideas??

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Dear all,
here's a weird issue with an Optiplex 3030 AIO on a customer site...
The system was initially bought with Windows 7 Pro SP1 and back then in late 2015
updated to Windows 10 Pro. Everything was OK so far with this setup - no issues at all.

However - this specific 3030 AIO tries to apply the anniversary update (1607) as well - but fails.
When it's doing this from within windows itself it reboots automatically (as part of the update process)
and starts applying the update - but will hang there at 30% for days (started update at friday afternoon - met customer at monday... and the Optiplex 3030AIO still showed the spinning circles
at 30 percent.
We tried this 3 times within the last 8 weeks (and cleaned up SoftwareDistribution\ folder after each fail) with no success in installing the anniversary update. After a cold reboot - Windows 10 rolls back
to the previous version and keeps working fine until the Windows Update magic decides that it's time
for the automatic upgrade again...
When this happened for the 4th time (earlier this week) we removed this Optiplex 3030 AIO from
the customer site and thought it would be good to reinstall from scratch -  using the latest installation media (USB) offered by the most current media creation tool.

Problem - we cannot even do a clean install of the anniversary release - although DELL claims that
the Optiplex 3030 AIO is fully supported (see SLN297954 in DELL knowledge base).
When doing so it never finishes ... Read more

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Since upgrading Windows 10 Pro to with the Anniversary update my screen sort of changes tint from light to a sort of yellow tint...  The image stays clear and does not flicker...  I think I have seen this before due to Windows/Intel trying to adjust the brightness of the display to save power - although this might not be the cause of my problem...  Things were perfect before the anniversary update, anyone else seen this?  Thanks, Peter

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I'm new here...and desperate! I ordered an Insipron 570 desktop from Dell Outlet last week. It was delivered today, and has randomly restarted itself at least five times since then. I called tech support and all they offered was to help me do a system restore. But if it's happening the first time I touched the computer, I don't think that's the issue. Plus I couldn't really understand the guy, as he was talking too fast, with too thick an accent for my abilities.

I (think I've) attached the dmp files for the crashes, and I hope someone can help me figure out what they mean! This is my first Windows machine in 5 years, and I don't want to regret it too soon!


A:BSOD multiple times on "new" Dell Outlet Inspiron Desktop

Defective hardware is the cause, most probably a failing RAM or GPU
Stop 0x124 - what it means and what to try

RAM - Test with Memtest86+
Do some system stability checks with OCCT

BugCheck 124, {0, fffffa80045f2038, 0, 0}

Probably caused by : hardware

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hey everyone, usually i can figure this stuff out on my own, im a technical computer science major, but right now im just stuck for once,

i have a hp p6520y quad core desktop which i purchased unmodified and working great, windows 7 home prem 64 bit

after 2 months of using the computer i upgraded to an xfx 7770 video card, and to a larger 550w logisys power supply.

after installing everything the computer crashes in games, deadspace 2 almost never crashes, max payne 3 crashes alot

sometimes it generates a bug error, and its always 0xa0000001 atikmdag.sys

i have removed and reinstalled many different drivers, and used driver scrubbers, with no change

but now my computer is crashing in games and i am getting 0x00000124 Hal.dll and
0x0000003b / 0x0000001e KMODE_EXCEPTION_NOT_HANDLED ntoskrnl.exe

it just happened to me while installing a game, and it has happened to me in microsoft word.

i have all the bug files from the past month, and lot of reports, im just having a hard time sorting things out.
here is a list of crashes this month ( list is most recent to oldest )

Dump File : 120412-20311-01.dmp
Crash Time : 12/4/2012 2:31:38 PM
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`032e312c
Parameter 3 : fffff880`095cc170
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.e... Read more

A:BSOD Multiple After GPU/PSU upgrade, In Game at First, Now At Desktop

Seeing all your dumps, and adjusting them with your statement, I haven't got a stop 0x124 dump. But it is a hardware related issue.

As everything is started after you have changed two hardware elements, we can easily narrow it down to these two, and these two elements can cause crashes.

We can guide you through the process. But as those are new, the tests may make the warranty void. Better you consult with the vendor from whom you purchased the new parts, ask them to test those for you. And if those are faulty, claim for replacement.

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Hi Everyone been using windows 8.1 for a couple of months.
I always experience lag or hang after starting and every time i open any webbrowser or watch video on any player.
Also disk usage is on 100% and i need to click CTRL alt del to for it to respond
Can some one help

A:Windows 8.1 lag and hang multiple times a day

Are you able to determine which process is running excessively in Task Manager.

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i keep getting blue screens on win 7 i have win 7 on 500GB western digital hard drive runing on sata channel 1 i have both .dmp files and the listings from debug.exe i will include both could you determine my issue i have had this problem for a while and have tried alot of problem solving methods via microsoft.com thanks for any info i have a p4p800mx mobo 2.5 GB ram nvidia 8400gs graphics card sound blaster live 24 bit sound card and ati wonder pci tuner card 800 watt atx psu pentium 4 ht processor 2.8GHz OClocked to 3.0GHz through the bios.
i also have tried both oem and microsoft drivers for graphics and i still get an occasional your graphics card has unexpectantly stopped working and has recovered i cant send the actual dmp files it wont let me any info on this matter would be appreciated.

Opened log file 'c:debuglog.txt'

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\112709-19343-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: C:\Windows;C:\Windows\system32;C:\Windows\system32\drivers
Win... Read more

A:Windows 7 crashes multiple times

also i get this

Opened log file 'c:debuglog.txt'

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\112709-19593-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: C:\Windows;C:\Windows\system32;C:\Windows\system32\drivers
Windows 7 Kernel Version 7100 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7100.0.x86fre.winmain_win7rc.090421-1700
Machine Name:
Kernel base = 0x82807000 PsLoadedModuleList = 0x82946570
Debug session time: Fri Nov 27 18:22:52.563 2009 (GMT-5)
System Uptime: 0 days 3:42:22.985
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
1: kd> !analyze -v;r;kv;lmtn;.logclose;q
* *
* Bugcheck A... Read more

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Security Update for Microsoft Office Excel 2007 (KB973593)

Security Update for the 2007 Microsoft Office System (KB973704)

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB975960)

Update for Microsoft Office Word 2007 (KB974561)

These 4 updates keep failing! I restarted my computer and tried to install it but it keeps failing. I tried the Microsoft solutions but no luck... Can someone help me with this?

A:Windows Updates failed multiple times

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Ever since I started using Windows 8, both my HP Pavilion desktop and Sony Vaio Pro 13 has explorer.exe crash pretty often. The Vaio crashes more often - multiple times a day - maybe because it's my main computer now and I use it more often. Upgrading to Windows 8.1 didn't make a difference. Crashes are sometimes caused when I try to copy a folder, right click on a disk image or USB drive, right click on a file, or even when not while using it. Sometimes it crashes when I'm just watching a movie and it's pretty annoying because it shows the taskbar over the full screen movie after it restarts.
So far, I haven't lost any data, but I want to get this fixed before anything really bad happens. Is there a way to upload a crash dump or something so someone can take a look at this problem? I have similar programs installed on both computers, so I'm guessing it's a specific program that's just buggy with Windows 8 (btw, I have never had this problem with Windows 7 on my old macbook, so yeah...)

The HP desktop specs:
Ivy Bridge quad core i5 and
AMD 7770 graphics card
256gb Sandisk Extreme SSD
6GB DDR3 dual channel

Sony Vaio Pro specs:
Haswell i7 ultra low voltage
Integrated Intel 4400 graphics
8GB single channel LDDR3

-Gene Xie

A:Windows explorer.exe crashes multiple times a day

Check Event Logs for clues and answers.

Recommend AVG removal to test, although it's probably not the problem.

You can not lose data and nothing bad can happen (unless there is malware present.) The issue is very common and happens from 3rd party junky software.

If you have poorly encoded media files, and you navigate to the folder with them, or a folder above them where explorer tries to make thumbnails, those can cause it too.

Play with this: ShellExView - Shell Extension Manager For Windows

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Hi there,

I am running Windows 7 64-bit on my laptop and it has been crashing continuously over the last couple of weeks with the BSOD, very randomly.

Other than installing the regular Windows updates, I have neither installed any new software nor hardware so I'm not sure what is causing this issue.

It happened again today morning and I have attached the files after running the diagnostic tool.

Could you please review and advise?


A:BSOD on Windows 7 laptop multiple times through the day

Welcome to SevenForums.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

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I've an odd issue. Every time I boot up my computer for the first time in the evening after work, it will freeze and crash several times but then remain fine for the rest of the night after multiple restarts. The cycle then repeats itself the next day.

Any help would be most appreciated.

A:Windows crashing multiple times. Stable after restarts

Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one).

No memory dumps in the uploaded reports
MSINFO32.nfo report is corrupted.
Please do the following 2 things:

Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file ho... Read more

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I am using Dell 14R laptop, upgraded from windows 7 home premium 64bit to Windows 10 64bit
I had done a hard reset and installed all software again from start.
Every thing was nice but one day my laptop showed BSOD with BAD_POOL_HEADER error.
I think it is related with my usb DATA card (BSNL evdo ue 100 prithvi)
Now when I start laptop either one of the two happens.
(1) Blue screen boot menu (where I can select any other OS if I installed).It looks really nice and I think this is introduced in win 10.I have never seen this type of menu in windows 7)
If this happens and when I select to boot in windows 10, it just boot within 7 sec (very Fast for me)
Now when I connect my usb DATA card , it shows a new drive in "This PC", and then I can install software for my DATA card.
Actually the software is already installed in laptop but it shows I have to install it again everytime I reboot my Laptop.I think some driver related issue.
Now when I uninstall the software of DATA card (so that I can install it again), in the half way of uninstallation process , my laptop shows BSOD with BAD_POOL_HEADER error.
This whole thing (which start from Blue screen boot menu to BSOD with BAD_POOL_HEADER error)
happened more than 5 times and I think it will continue till it resolved.
Note:- In win 7 , data card works fine, this problem starts in win 10
(2) Black screen boot menu (where I can select any other OS if I installed).If this happens then it takes nearly 1-2 min to boot and do... Read more

A:BSOD BAD_POOL_HEADER Windows 10 Error Multiple times

Ok i was getting the same Bluescreen but fast boot was not a problem for me. I have it on. I found Lots of ways to solve this error but i knew Restore point would work so i tried it first and thankfully i had made a restore point. Do you have Restore point ? then use it or else check this Fix "Bad_Pool_Header" Error in Windows 7/8/8.1 | Fix Errors there are many other ways to fix this problem.


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I am having a very similar problem to the user in this post:  http://www.bleepingcomputer.com/forums/t/614741/windows-7-computer-is-trying-to-logon-to-my-router/
However, I am experiencing these multiple failed logins from different computers in my house, at different times. Each time it is the same pattern of 3 dozen or so logins with different usernames, all at about the same time. I have 2 Win7 computers that attempt these logins, and 1 Win8.1 that also does it. I also have a Win10 system (new) that does not do this. I came to this conclusion from the originating IP addresses.
When the logins happen, they appear to be in a burst, and a given computer will only attempt these logins every 36 hours or so. My router log is also peppered with DoS attack messages which appear to be from TWC DNS servers (?). Not sure if this is related or not.  
I have a new Netgear C7000 router, and I'm new to TWC. I have run Avast anti-virus, Spybot, Malwarebytes, and tdsskiller, all report clean. Also interestingly enough, although these logins go on in the background they do not appear to affect my network performance at all.
From Googling some of the weird login names (e.g. TMARDLKT93319) I found the other user's post with the same behavior on this forum. I also found a Python script called RouterHunterBR that apparently tries various router login user/pass combos looking for vulnerabilities.  Here is a link to this script:  https://g... Read more

A:Multiple Windows Computers trying to logon to my router at different times

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Just because you may click a doc more than once, out of frustration, 
that shouldn't mean it's ok to open the same doc dozens
of times to match the clicks, and crash the computer. (wtf)

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This is the strangest error I have EVER seen in XP. I find no mention of this phenomenon anywhere on the web so perhaps I am the first? I surely hope not.

I have a Dell laptop with an integrated keyboard (i.e. built-in). Suddenly, and with no good reason, today my keyboard is acting strangely. Some letters I have to hit 3 times before they type. Others twice. And yet others behave as normal. The correct letter will eventually appear but my Lord no one should have to hit any character on the keyboard more than once.

I need this fixed ASAP because I am taking this PC out of the country with me and I have to be productive.


A:Windows XP - Keyboard - some letters I have to type multiple times for them to appear

Laptop keyboard problem

This could be a failing keyboard matrix, fairly simple to order a new one from Dell and fit. Or it could be the keyboard software faulty. A way to check for a failing keyboard, is to plug in a separate keyboard, into a USB socket. If all works well, then the fault is the Laptop's keyboard. Hope that helps, if only to eliminate one possible problem.

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Been the same update for the past week or so,I don't use defender but it's annoying me because it keeps asking me to update but always fails.My hunch is the update is corrupted when it downloaded.Tried sfc /scannow it fixed some files,installed the latest Microsoft hotfix and still fails. Is there a way to delete the update and make it re-download because i think its corrupted and that's why it wont install or maybe it's another problem,unsure.Any suggestions and help is much appreciated.

A:Update fails multiple times Windows defender

Hello Miguel,

You might see if using OPTION TWO in the tutorial below to reset Windows Update may help.

Windows Update - Reset

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Camtasia Studio 8, a video editing program, crashes multiple times per day in Windows 8.1 Pro. The problem only happens on my desktop computer, which I recently built, but works just fine on my laptop. Everything on the desktop is new except for the video card, which I bought used. It's possible I bought a defective video card.
Anyways, it seems to happen most often when I'm zooming in and out of the timeline, I recorded a video screenshot of it happening here: https://drive.google.com/file/d/0B2QTL61Pc2UVVDFmRFNJLXZaN1k/edit?usp=sharing
How can I troubleshoot specifically what is causing camtasia to crash so often?
Specs (http://speccy.piriform.com/results/rDH2Q0RNMhS0Q3Wh28Ufr2f):SummaryOperating SystemWindows 8.1 Pro 64-bitCPUAMD FX-9590: 35 °CVishera 32nm TechnologyRAM24.0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)MotherboardASRock 990FX Extreme9 (CPUSocket): 41 °CGraphicsE320i-A0 ([email protected])HP 2311 ([email protected])2047MB NVIDIA GeForce GTX TITAN (NVIDIA): 43 °CStorage238GB Samsung SSD 840 PRO Series (SSD): 37 °C2794GB Hitachi HUA723030ALA640 (SATA): 38 °COptical DrivesASUS DVD-E616A3TAudioRealtek High Definition Audio

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Hi, My system freezes randomly for a few seconds. In the eventviewer i see often these ESENT (508) warnings:

LiveComm (1680) C:\Users\nlv02271\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalStat e\LiveComm\[email protected]\16.2\: A request to write to the file "C:\Users\nlv02271\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalSta te\LiveComm\[email protected]\16.2\DBStore\LogFiles\edb.log" at offset 974848 (0x00000000000ee000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (20 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
I am using a brand new Intel 520 series SSD.

What can be the cause of this?

A:Windows 8 system freezes for some seconds multiple times a day.


Please run the tool in the top thread of the Crash subforum, then atttach the zip it makes to a new post here.

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Hi everyone,

I have a Dell labtop, and I was reading through a couple of the threads mentioning the file
"agent.exe" but I haven't had any luck finding anyone with my problem. In the Windows Task Manager, the agent.exe file continues to pop up and everytime I try to shut it down, it just re-generates itself so now I have multiple "agent.exe" in my Task Manager. I can't access the internet because it makes the computer so slow. Somebody please help!

A:Agent.exe appearing multiple times in Windows Task Manager

As you have a Dell, it is probable that the agent.exe you have showing is a Dell process that is not essential. You could try disabling it using Msconfig, and see if it improves things.

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Today suddenly I get this BSOD while just regular internet use and Autocad and game test. This is after I played some Battlefield 3 for 10 minutes and crashed coz computer is so slow (just testing out.)
Than after I restart, crashed again with same BSOD when I was just doing internet.
Help please. thank you.

Computer Spec: Sager NP5165 laptop
i7-2720QM, nVidia GT 555M 2048MB, 8gb 1333MHz ram, intel 120gb ssd & 500gb hard drive, 15.6" matt 1080p

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000088
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80001E6F3A6
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

A:windows 7 x64 - BSOD suddenly occurring multiple times. BCCode:a

oh yea. It just popped up so I remembered. but before every time it crashed this window popped up with message:

Could not write to the Internet cache on your computer. Try the following steps to correct the problem. Open Internet Explorer and click Tool > Internet Options. On the General tab, click Delete Files to delete the temporary Internet files."

But I dont even use Internet explorer, I use firefox. I never saw this message in my life.
I wonder if this has to do with crash.

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I've seen many of these type of threads covering these two updates, but none of them describe my particular situation.

This may be a long post so please bear with me.

I was doing a fresh install and i decided to keep track of all the steps involved because i'm a nut job like that, lol.

When I looked in my update history, everything looked normal as you can see in the image below.

I then set windows update to check for updates, but let me decide what to download and install, and what came up is shown in the next image.

So I thought to myself, here we go again, repeat updates. But then I checked the optional updates, and things started to get a bit weird.

So since this was a test system, I decided to install them and see what would happen. I installed the two from the important tab, rebooted, and then installed the one from the optional tab, and rebooted. This was the result.

Pretty weird huh? On the installed updates list, KB2952664 and KB3035583 only show up once each.

I haven't been using Windows 7 for very long so maybe I am reading this wrong? I'm still not completely clear on the differences between the update history and the installed files. Sometimes the files in one list are not in the other.

Has anybody else noticed this stuff?

P.S. - yes I did a google search and a forum search before making this thread. lol.

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THANK YOU FOR YOUR HELP!!!!!!!!!!!!!!!!

Now when I go online, IE automatically opens (I don't use IE, I use Firefox) and ads pop up. Also, Zone Alarm prompts me w/alerts regularly (esp. when I open a file or program) that <program name> is trying to access <something> which can track keystrokes, etc. I'm now also getting ZoneAlarm alerts saying that <random #s/letters> is trying to start automatically when I start the computer.

I downloaded hijack this, clicked scan button, and got this popup alert:

For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this.

If that happens, you need to edit the file yourself. To do this, click Start, Run and type:

notepad C:\WINDOWS\System32\drivers\etc\hosts

and press Enter. Find the line(s) HijackThis reports and delete them. Save the file as 'hosts.' (with quotes), and reboot.

For Vista: simply, exit HijackThis, right click on the HijackThis icon, choose 'Run as administrator'.

Hit the OK button and here is the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:10:04 PM, on 3/4/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\sys... Read more

A:Virus: IE opens w/ads, multiple times, also brings up multiple ZoneAlarm alerts

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I am infected. Can only boot in SafeMode. Removed multiple items multiple times. Is Combo fix my next step?

EMachines, T6412, AMD Athlon 64, 3400+, 2.19 GHz, 1.37 GB of Ram, Windows XP SP2

Can only boot in Safe Mode.

Booted without Internet. And Unplugged Ethernet from computer.

Pop-ups include:

Your computer is not protected against spyware....
Internet attack attempt detected......
your computer is infected with spyware...
Your Computer is working slowly.....
Windows Security Center System Warning
full screen "Threat: CoolWebSearch"
Windows Security Center
full screen "Threat Name: TrojanDownloader.XS"

SpyBot (updated to the latest) has removed the following but they do not stay removed and I have removed them again many times. Wait 10 minutes, ran SpyBot again, they return again without rebooting.:


Ran AVG Antivirus numerous times - Vault items. Some repeat:

Trojan horse Downloader.Purityscan.y
Trojan horse Downloader.Agent.15.A
Trojan Horse Sheur.BJSJ
Trojan horse Generic10.VYB
Trojan ho... Read more

A:I Am Infected. Can Only Boot In Safemode. Removed Multiple Items Multiple Times. Is Combo Fix My Next Step?

Please run this scan first. Combo fix may be the next alternative,but it is NOT a tool you should run without guidance. That can all be done from the HiJackThis malware removal forum. But we'll try this first.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed succ... Read more

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I am trying to get my wife's new computer up and running without any BSOD or program failures. Note that the system was not initially set up to capture the dmp files so all the earliest ones are missing. I presented the initial problems to the original seller who recommended sticking with MSE and uninstalling Norton 360 and I did that. Another forum suggested that Virtual Memory was the problem and I disabled and restored VM. Still having multiple crashes and I am hoping that I can get real help here. I do note that all the crashes have ntoskrnl.exe in the driver stack although sometimes alone and sometimes with other drivers.

System Info
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
BIOS Date: 01/13/11 16:27:43 Ver: 08.00.14
8.00 GB Dual-Channel DDR3 @ 533MHz (8-8-8-20)-Corsair 2x4GB
1024MB NVIDIA GeForce GT 440 (ASUStek Computer Inc)
NVIDIA High Definition Audio, Realtek High Definition Audio
2 Monitors: DELL 1908FP (Digital), Dell 1907FP(Analog) [email protected]
1) Hitachi HDS721050CLA362 ATA Device (2) WDC WD10EACS-00ZJB0 ATA Device (3) WDC WD5000AACS-61M6B2 ATA Device

I am attaching the zip file with Windows_NT6_BSOD_jcgriff2 and PERFMON.html included. I am assuming that the DMP files are included therein.

Please advise if you need more information to help solve this problem. Thank you for your help and wonderful support seen h... Read more

A:Multiple BSOD at Random Times with Multiple Drivers Identified

Quote: Originally Posted by a1newman

I am trying to get my wife's new computer up and running without any BSOD or program failures. Note that the system was not initially set up to capture the dmp files so all the earliest ones are missing. I presented the initial problems to the original seller who recommended sticking with MSE and uninstalling Norton 360 and I did that. Another forum suggested that Virtual Memory was the problem and I disabled and restored VM. Still having multiple crashes and I am hoping that I can get real help here. I do note that all the crashes have ntoskrnl.exe in the driver stack although sometimes alone and sometimes with other drivers.

System Info
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
BIOS Date: 01/13/11 16:27:43 Ver: 08.00.14
8.00 GB Dual-Channel DDR3 @ 533MHz (8-8-8-20)-Corsair 2x4GB
1024MB NVIDIA GeForce GT 440 (ASUStek Computer Inc)
NVIDIA High Definition Audio, Realtek High Definition Audio
2 Monitors: DELL 1908FP (Digital), Dell 1907FP(Analog) [email protected]
1) Hitachi HDS721050CLA362 ATA Device (2) WDC WD10EACS-00ZJB0 ATA Device (3) WDC WD5000AACS-61M6B2 ATA Device

I am attaching the zip file with Windows_NT6_BSOD_jcgriff2 and PERFMON.html included. I am assuming that the DMP files are included therein.

Please advise if you need more information to help solve this pr... Read more

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I built a computer recently. Since day one I get BSODs but the drivers, and Bug/Checks listed are never the same.
I was thinking it couldn't be a single device or driver so I've:

Replaced the MOBO.
Repair Installed the OS.
Replaced the RAM.

It BSOD'd multiple times between each change.

The only things I've run are IE/FF and Ableton Live 9. Ableton is usually running during the BSOD but it was not the last time.


A:BSOD multiple times with multiple Drivers/Bug Check Stings

Welcome sfbybuss! Without looking at the file, since you say the lists is never the same and you built the computer, are you sure the PSU is up to speed? Latest MB BIOS?

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I hope yall are doing well and that you can possibly help me figure what is wrong with my computer and help me fix it!

I have an Acer Aspire that I purchased in July. Over the past month, it has failed to start multiple times. It does this when I leave my computer on for a while...the screen will just go black. And I have to do a hard power off. Only to open it up and do the Windows Restore or whatever it is called. It has done this also upon starting the computer after I've shut it down the usual way. It doesn't do this every time. But I'd say 2 out of 3.

I have chosen the advanced restore options (restore the computer to a previous point in time). Picked a date that was listed and then it was restored.

Only to continue "failed to start" processes over and over again. I'm not going to try right, but If I were to shut down and reboot right now...I am almost certain it would do it again. It has literally done this around 15 times.

It has given me a couple of different reason:
Last week it said: Root Cause Found: Unspecified changes to system configuration might have caused the problem. Repair Action: System Restore
Result: Failed Error Code: 0x1f

Yesterday, it failed to start again and gave me the following error codes:
0x1f (again) AND System Files Integrity Check & Repair- Failed: error code: 0x490

How can I go about addressing and fixing this issue?

Your help will be greatly appreciated! Thanks in advance

A:Windows Fails to Start Multiple Times. Err Codes: 0x1f and 0x490 etc

Boot into the Win7 DVD or System Repair Disk to run a few Startup Repairs to see if it finds anything to repair.

If not then from the bootable recovery Options list run System Restore to the earliest Restore point to see if you can get before the problem.

If not boot into Command Line option to run SFC /SCANNOW Command

Run a full Malwarebytes scan in Safe Mode if necessary, or use a bootable AV as shown in Troubleshooting Windows 7 Failure to Start which has every other possible step to clear up boot problems with Win7.

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I've tried to install this multiple times: Upgrade to Windows 10 Pro, version 1511, 10586

Here's what I've done so far to try and fix:

sfc /scannow
multiple times as admin. No errors reported.

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
I've checked the Windows logs but didn't find anything.

When Windows restarts I get the Windows logo, but it then goes to a blue screen and asks me if I want to restart, or reset my PC. I restart and then I get a message saying the update install failed.

A:Windows 10 Pro, version 1511, 10586 update fails multiple times

Try this if you have not tried it (you do not say)

Download iso, click on it and run setup.exe.

Windows 10

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I just purchased a new hp pavilion with windows 7, x64. It seems to time out randomly, approximately every five minutes, and takes me back to the desktop. I can hit any key to return to my original place. Is this normal? How I can keep this from happening?

It is so annoying, especially when I'm concentrating on a particular project, only to be interrupted by this lapse.

A:Windows 7 Times out to desktop

I think this is something that you paid for and not a problem
If your mouse cursor goes to the bottom, right near the clock, there is a little box, that can hardly be seen, the desktop apperars. Remove the cursor and you are back to your documents. Can this be the problem.

If it is you can disable it.

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Last week I started receiving BSODs, and after the first one it got to the point where my computer was not booting up and my hard drive was beeping very angrily at me. I was not sure what all the problems were, however I also knew that there was something seriously wrong with my hard drive, so I replaced it with a new hitachi. After installing windows and running smoothly (updating everything and installing) for several hours, I had a blue screen again. I ran memtest86, and received 0 errors, so I'm assuming it's not my RAM, and because it's a new installation of windows and a new hardrive I'm assuming those aren't the issues. I am planning on taking it in to a shop tomorrow to see if they can diagnose what's malfunctioning, but if someone here can tell enough, then I would appreciate it.

Blue screens happened at multiple temperatures (~20C ~36C)

Blue screen 1 event log (I did not save the first problem signature)

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2013-10-13T17:27:50.558821000Z

EventRecordID 2467


- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Pirro

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 26
BugcheckParameter1 0x403... Read more

A:BSOD Multiple times multiple errors 0x0000001A

Hello and welcome, please try the steps below.

Based on the bugchecks, I would recommend you follow and complete the steps given below:1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

4. Run SFC /SCANNOW Command - System File Checker to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to... Read more

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