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Dell XPS 13 9360 does it support 5K resolution

Q: Dell XPS 13 9360 does it support 5K resolution

Hi I have just bought a XPS 13 build 9360 and a UP2715K monitor, I can get it to work at 4K but not 5K, I am using the thunderbolt connection and I have an adapter for this to 2 DP ports

Anyone any help

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RELEVANCY SCORE 200
Preferred Solution: Dell XPS 13 9360 does it support 5K resolution

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RELEVANCY SCORE 60.4

Hello,

I have an XPS 13 9360, with Iris 640.
My external monitor is a Dell P2715Q.
Although I can choose from a wide variety of resolutions up to 3840x2160 I do not have the choise of 2560x1440.
Any ideas?
Thank you
Ioannis
PS.
By going to Intel's Graphic Settings I managed to set a custom resolution as 2560x1440 and it appears fine, but I am not considering this as a solution since on my other laptops the resolution appears normally in the list.

A:XPS 9360 missing resolution

What dock, cable, and/or adapter(s) are you using in order to connect that display to your XPS 13 9360?  And how does that compare to how you connect that display to the other PCs you're testing with?  What GPU and driver version are those other PCs running?

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RELEVANCY SCORE 60.4

Google images are naturally fairly blurry ? I'm 99.9% sure i have the right settings with regards to the screen, but i have googled some crystal clear pics and they just don't seem clear. Is this just what i'm going to get with a laptop or am i doing something wrong ?

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RELEVANCY SCORE 58.4

Hello,
I purchased XPS 13 9360 two weeks ago.
I have a screen resolution problem (blur, not clear) for all MS Office applications on external monitor (HP Pavilion 27xw).
Video driver is up to date (Intel HD graphics 620). I called DELL support but they ask me to pay as the problem occurs only for MS Office applications.
I searched online and found one solution which I need to make external monitor as "Main Display".
Then MS-Office application will have same problem on my laptop screen.
Please help! Is this really MS-Office problem?

A:XPS 13 9360 - MS Office screen resolution on external monitor

Hi stk7105,
Thanks for posting.
Apologies your monitor is not working the way you expected.  Dell has not tested our products to work with this HP Pavilion monitor, so it would not be supported.
Have you tried a different monitor?  
Please contact HP for assistance.  Thanks.

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RELEVANCY SCORE 57.6

I have the Dell XPS 13 9360 and have been using the Dell USB type-C adapter to connect to wired Ethernet network. I have a problem when waking up the laptop from suspend. VGA and USB on the adapter continue to work well after wake from suspend but the Wired Network functionality of the adapter is not recognized.
Note that if I unplug and replug the adapter it is recognised correctly.
The adapter is using the driver r8152 for wired networking, I am using Linux Mint 18.1 (Ubuntu 16.04 based) and kernel 4.8.0.34
Besides this I think almost everything works perfect with the laptop
I am also attaching the content of dmesg after I wake up from sleep:
[16815.124956] ACPI : EC: EC stopped [16815.124958] PM: Saving platform NVS memory [16815.125016] Disabling non-boot CPUs ... [16815.126260] Broke affinity for irq 276 [16815.128484] smpboot: CPU 1 is now offline [16815.146729] Broke affinity for irq 122 [16815.146806] Broke affinity for irq 276 [16815.146817] Broke affinity for irq 277 [16815.147934] smpboot: CPU 2 is now offline [16815.174307] Broke affinity for irq 1 [16815.174317] Broke affinity for irq 8 [16815.174325] Broke affinity for irq 9 [16815.174334] Broke affinity for irq 12 [16815.174342] Broke affinity for irq 14 [16815.174351] Broke affinity for irq 16 [16815.174359] Broke affinity for irq 17 [16815.174370] Broke affinity for irq 51 [16815.174383] Broke affinity for irq 122 [16815.174434] Broke affinity for irq 276 [16815.174443] Broke affinity for irq 277 [16815.... Read more

A:Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

Hi mitos1os,Thanks for posting.Here is some information you may find helpful:http://dell.to/2k7yXox

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RELEVANCY SCORE 54

So there are couple of problems i am experiencing:
1) slow start up
2) when i pauze a video and hit play again, there is a 2-3 second lag of no audio
3) slow SSD benchmark
I recently posted a topic about the slow SSD and i already bought a new dell since then. This time however its an i7 instead of i5 and its also a different brand of hard drive.. Yet i am experiencing the same problem.. so this cant be hardware related then right.
And can all these problems have to do with the same issue? something that makes the SSD perform poorly?

4) simultaneous use of ,microphone and keyboard/mouse doesnt work??
its not normal right? that so many things are wrong? 

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RELEVANCY SCORE 54

Hello guys, I have a problem with my XPS regarding the power button..it turns on only after several tries..it is frustrating, sometimes i have to try for a few minutes. The led of the power button stays on a few seconds, then it goes off, the keyboard light is off, it won't boot. It doesn't matter if the AC power is connected. Thanks

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RELEVANCY SCORE 53.6

After having been in touch with Dell support for nearly three months, I decided to recount my experiences here, mainly to provide insights for future Dell customers as to what their rights are, and to provide tips on how to effectively contact tech support.
I hope this guide can be of use for people struggling with their purchase as much as I did (and in fact, continue to).
Anyone having further insight to improve this article is welcome to leave notes here, and I will try to incorporate them in an update if deemed relevant.

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RELEVANCY SCORE 53.6

Hi. I received my laptop yesterday and it was working fine all day yesterday. At night, I put it on Hibernate to turn it off.
But then when I tried to start the laptop today morning, it just refuses to start. I press the Power button, the Power button light comes up for a few seconds and then turns off. The screen remains black throughout, I cant even see the Dell Logo on the screen or try to access the menu settings by pressing F2 or F12. This same issue occurs while trying on battery (which is 100% charged, as per the battery indicator) or while on AC Power.
Please assist. Thank you.

A:Dell XPS 9360 not starting

My 9365 has done that a couple of times when plugged.  I just needed to remove the external power and it booted normally.
Since you say it happens when unplugged, perhaps it only works if plugged in before hitting the power button, then removing the external power..
Above all, be patient and give it time to react.

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RELEVANCY SCORE 53.6

My new dell xps 13 i recently bought is  too much overheating while charging and sometimes even while on normal battery usage. what should be done ?

A:Dell xps 13 9360 overheating

I'm assuming windows 10 is on the system.....
I'd suggest you update the System Setup(BIOS). Please click on link below to safety install latest BIOS version.
Update System Setup (BIOS) for a Dell Computer ... - YouTube
After installing latest BIOS version, I suggest installing Chipset drivers as well. To check if any other drivers needs to be install, run the Guide Me option in your Dell Product Support page. It will automatically detect drivers updates for your system. Please follow instructions to run Guide Me option in link below.
How to Find Drivers and Update Them (Official Dell Tech ...

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RELEVANCY SCORE 53.6

Hi there, 
I've recently purchased a dell xps 13 9360 
I have had a few issues such as screen flicker every so often, maybe twice a day, however it doesn't affect me too much. 
There was also slight coil whine, especially when using skype and intensive task, however I managed to remove that by turning off turbo boost in bios. 
Just then the blue screen "your pc has run into a problem and needs to restart" and a very loud noise occured.  I have attached the event log for when this occured, not sure if it helps. 
I've only had the laptop for just less than a month and I really need it now so I can't and don't plan on returning it. Just wondering if anyone could suggest to me what to do, i.e. could I send it for maintenance in a few weeks time and they could thoroughly test the system?

A:Dell xps 13 9360 issues

I'd suggest you first run the diagnostic tool to check hardware on the system by following the steps below:
1. Power off system
2. Power on system, quickly tap the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click it. After quick tests, click on Hard Drive, and then Thorough Test Mode. Report back any error code.

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RELEVANCY SCORE 53.6

I want to upgrade the stock 128 GB SSD to a 250GB Samsung Evo 960 PCIe NVMe SSD? Is it possible? Has anyone else done this and was able to get full speeds of the SSD without any issues?

A:Can the Dell XPS 13 9360 SSD be upgraded ?

The 128G drive is SATA -- the larger capacity ones are NVMe.  Yes, you can upgrade the drive to the Evo version.  You do NOT want the Pro version for a notebook like this -- it uses too much power and will produce too much heat as a result.  There's also no point in a high-performance Pro version, as the system isn't designed with 4-lane PCIe access for the NVMe drive (for that you need a large mobile workstation or gaming portable, or a desktop system).

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RELEVANCY SCORE 53.6

Hi all,
I had just bought a Dell XPS 13 9360 from the local Dell Direct Store running Windows 10 (64-bit) a few months ago. 
Recently, it has been rather problematic, with occasional flickering screen and unexpected shutdown errors. For the flickering screen part, it seems it is a common problem for many Dell XPSes but solutions given did not solve my problem.
What I am more concerned about is the unexpected shutdown. 
Under Dell SupportAssist desktop app, application errors regarding DropboxOEM.exe are shown, as well as unexpected shutdown errors. When I entered BIOS from one-time boot menu, the shutdown error seems to be ASF2 Force Off. The computer passed all diagnostic tests and the problems lingered, strangely.

Here are the 2 recurring application errors taken from SupportAssist System Events:

Error #1
Error #2
Does anyone know how to fix these application errors, the ASF2 force off error, and possibly the flickering screen? Thanks in advance.

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RELEVANCY SCORE 53.2

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A:call @ dell laptop support 877-773-3202 toll free , hp laptop support, dell laptop service, hp laptop customer service, hp laptop service centre, dell laptop help, dell laptop customer service, dell laptop helpline, hp laptop helpline, dell support

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RELEVANCY SCORE 52.8

Hi,
I bought Dell XPS 13 9360 in US couple of months back. Now I am in India and my Laptop is not working. It is just displaying Black screen but keyboard back light are working fine.
Can I avail product replacement after warranty transfer? 
Regards
Raghu

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RELEVANCY SCORE 52.8

I purchased a XPS 13 9360 on 27/11/2017 from Dell UK and received the delivery a day later on 28/11/2017. Since then, the laptop has randomly restarted several times, taking me to the recovery screen with the message 'it looks like Windows didn't load correctly'. At first, I thought it would go away when I updated to BIOS 2.3.1 and latest drivers, but it didn't. Then I opted to reset Windows 10, but today I suffered the issue again.
Does anybody know how to fix this? I have lost important work due to the random reboots.

A:Dell XPS 13 9360 - random reboots

Just to add to the opening post - I have noticed in the BIOS events log that the reboots coincide with ASF2 force offs.

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RELEVANCY SCORE 52.8

Hi,
I received a new DELL XPS 13 9360 with Win 10 for my Sales Dept. Unfortunately when I try to connect to any WiFi network I get a blue screen with this message IRQL_UNEXPECTED_VALUE. All drivers are up to date and there is no additional software installed. When I have it connected on LAN (dock station WD15) I can connect to WiFi but when I unplug laptop from docking station and it switch to WiFi there is the same story with blue screen. Any idea how to fix this issue? Thank you in advance.  

A:DELL XPS 13 9360 - WiFi problems

If it is doing a real Blue Screen, it may show a driver on the bottom of the text.  If it does, let us know what it is.
When the Creator's build was installed on my 9365, it started Blue Screening for Netwtw04.sys.  It stopped for me after some upgrades.  If your system is new you may be going through that same situation.

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RELEVANCY SCORE 52.8

Just got a brand new XPS [9360] right out of the box. I noticed the backlight on the N and M keys are brighter than the rest of the keys. I played around with F10 function to adjust keyboard brightness, but it is the same throughout. I went into Windows Mobility Center and there was no settings listed for the keyboard. Did I just receive a bad keyboard?

A:Dell XPS 13 [9360] Keyboard Backlight

Please click on link below, hopefully it will be a help to you.
www.dell.com/.../EN

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RELEVANCY SCORE 52.8

Hello All,
I have a Dell XPX 13 9360 laptop with a WD15 dock that I want to use two Dell 2316M monitors.
The dock connects up to the laptop fine - I am getting ethernet, USB and power from the dock via the Thunderbolt port. But, I am getting no video output from it. The laptop does not recognize that there are additional displays connected. The monitors are on the correct input and the monitors work on their own respectively (tested by connecting to another machine).
I have tried installing the drivers from Dell (Thunderbolt, ASMedia USB, Intel Graphics, etc.), but nothing makes it work. I attempted to install the Firmware, but it fails.
The laptop is Windows 10 Pro.
Does anyone have any suggestions to make this work?

A:Dell WD15 w/XPS 13 9360 - No Video

Hmm, video is typically the easiest thing to get working because the USB-C port just has a DisplayPort output wired to it, so there are no special dock drivers to make that work.  In terms of the firmware update that failed, if you're referring to the WD15 firmware I'm linking below, what's the exact failure error?  That firmware update involves restarting your PC and having it update the firmware while it boots, and it would be a good thing to get working because one of the listed fixes pertains to the DisplayPort MST hub that controls the video outputs.  Link: www.dell.com/.../driversdetails.

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RELEVANCY SCORE 52.8

hello,

I received my Dell XPS 13 9360, I7 processor with 16GB of ram, and i did what i usually do with a new laptop = in order to get rid of all the bloatware, i remove everything  (including the recovery partition), and reinstall the OS with the drivers from the vendor, if needed.

The thing is the CPU shows as speed ranging from 2.7ghz to 2.9ghz (it should be 3.5ghz) and i only have a single power plan (balanced), with very little options to set. I tried installing all the utilities and drivers found in the windows 10 x64 bit section, and to download the recovery image (which it turns out to be a clean windows installation iso, not even wifi drivers included)

Any ideas where to get the required remaining applications/drivers? (in computer management i don't have any devices missing drivers)

Thank you,
Cosmin Cucu

A:Dell XPS 13 9360 recovery image

Hi,
Thank you for writing to us!
We would suggest you to download the " Dell Digital Delivery".The link below will give you all the information that you would require.
www.dell.com/.../SLN85610
Kindly private message the service tag and email address.
Thanks
Robin

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RELEVANCY SCORE 52.8

I would like to install Win7 on a XPS 13 9360 (no Win10 due to company policies), but it seems like a I'm heading into a road of torment. I see some people have partly succeeded with downgrading the XPS 13 9650, do anyone have some tips and tricks for downgrading the 9360?

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RELEVANCY SCORE 52.8

Bought a XPS 13 9360 very recently, great laptop, great quality, if only it was not rebooting at random moments.
It happens at the most random times, one to three times a day and I don't see anything that can cause it. I tried updating all the drivers, but that didn't seem to be the problem. Hope Dell will get us a fix soon, as it is a brand new Laptop, and I've found other people in online discussions who have the same issue (without any help). It's no fun to buy a beautiful new laptop which reboots every day twice...
Refunding or changing it is not really an option as it would take a few days and I need it to study on it as it might take a few days before I get a new one...
Anyone any other ideas that may help?

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RELEVANCY SCORE 52.8

I have read that this issue is already well known and I have tried to implement the solution suggested by Abraham in  but withouth any success. The cursor keeps jumping completely randomly when I am writing (not even using it) or using the mouse. The output of xinput is 
? Virtual core pointer id=2 [master pointer (3)]? ? Virtual core XTEST pointer id=4 [slave pointer (2)]? ? ELAN Touchscreen id=10 [slave pointer (2)]? ? DLL075B:01 06CB:76AF Touchpad id=12 [slave pointer (2)]? ? SynPS/2 Synaptics TouchPad id=16 [slave pointer (2)]? Virtual core keyboard id=3 [master keyboard (2)] ? Virtual core XTEST keyboard id=5 [slave keyboard (3)] ? Power Button id=6 [slave keyboard (3)] ? Video Bus id=7 [slave keyboard (3)] ? Power Button id=8 [slave keyboard (3)] ? Sleep Button id=9 [slave keyboard (3)] ? Integrated_Webcam_HD id=11 [slave keyboard (3)] ? Intel Virtual Button driver id=13 [slave keyboard (3)] ? Intel HID events id=14 [slave keyboard (3)] ? AT Translated Set 2 keyboard id=15 [slave keyboard (3)] ? Dell WMI hotkeys id=17 [slave keyboard (3)]
so somehow it still sees the mouse device twice, but I was not able to deactivate one of them.

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RELEVANCY SCORE 52.8

Greetings everyone.
For approximately one month I have experienced problems with the touchpad of my laptop.
I randomly get a Code 10 in the I2C HID Device (a request for the HID descriptor failed). It renders the touchpad unusable or sometimes it just limits its functionality (like scrolling with two fingers and other gestures). I have already tried all available versions of the Intel Serial IO Driver and made a hard reset of the computer with no success. 
At the present time all drivers have been updated and Windows 10 is in its build 16299.19.
Could it be a hardware issue? Thank you very much in advance.

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RELEVANCY SCORE 52.8

Hi there, I am having slight problems with the new laptop I purchased on Thursday 8.12.2016. Basically, it has not yet been registered on dell's system, meaning my manufacturer warranty is not active. I have tried to check the warranty status of the laptop so many times on the website but whenever I enter the service tag I get the following message: "There's no match for that Service Tag, Express Service code, or Serial Number. Please try again or browse for your product. New devices may need 48 hours to register on our site." Additionally, I have called dell's support team, and they said that without my machine being registered, they cannot do much, and I should keep on waiting. As you may notice the 48 hours have passed. I really don't understand how this whole registration works without me doing anything, and I am not sure if this is a hardware/software issue so I will be really thankful if you could help me out.

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RELEVANCY SCORE 52.8

I had an issue with Wi-Fi dropping every few minutes on a particular network. In my case this was Virgin Media Hub 3.0 in the UK. To identify why this was happening I went into the event log (Start -> Run -> eventvwr.msc) and then into “Applications and Services Log” > “Microsoft” > “Windows” > “WLAN-AutoConfig”.
In here I could see a loop which relates to the networking issues;
Wireless security stopped.
WLAN AutoConfig service has successfully disconnected from a wireless network.
WLAN AutoConfig service started a connection to a wireless network.
Wireless network association started.
Etc
The issue appeared to be a recent update to the drivers and so I tried some new drivers from the Killer Networking website.
https://www.killernetworking.com/driver-downloads/category/other-downloads
I used the Driver Only versions and this seemed (so far!) to have done the trick.
Thought I’d share in case anyone else has a similar issue and get it indexed by Google

A:Dell XPS 13 9360 Wifi keeps dropping

Hello OLLIEMAITLAND, 
Outdated drivers can indeed cause issues such as these. However, I wanted to mention that the latest Killer Control Center download - killernetworking.com/.../killer-control-center-x64 - also contains the latest drivers. They all install with the same package - there is no need to install drivers separately, and the Killer Control Center can significantly speed up any latency sensitive task, from gaming to browsing, so it's definitely worth using!
-- Anthony with Killer Networking

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RELEVANCY SCORE 52.8

Is there any solution for the problem with running cooling fan? Starts running even on low usage? Seems to become a more frequent problem than in the last 2 weeks. Laptop runs on bios 2.3.1

A:Dell XPS 13 9360 8th gen 16GB-512Gb

Hi swm_1960,
Thanks for posting.
Apologies that your computer is not working as expected.
It would appear from the resources I have that this is a normal occurrence and is not a fault.  With smaller computer designs and smaller components, a lot of heat is generated and needs to be dissipated to keep things cool.
If you feel that this is excessive and not working as intended, please contact Tech Support for additional troubleshooting and a possible resolution.
You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm

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RELEVANCY SCORE 52.8

Hello everybody!I bought an Ultrabook Dell XPS 13 9360On the laptop does not work touchpad, on the forum wrote that helps to replace the motherboard! Is there really no other way to bring the touchpad driver to works?
In the "Device Manager" section, the touchpad has an error (10), it can not start!
Diagnosis of the device does not detect errors...
Thanks for help!

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RELEVANCY SCORE 52.4

Only had it a few days, first they had to replace the touch pad which wasnt working properly and now it seems to be blue screening randomly. It mostly happens when the laptop is locked it will just BSOD and restart.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0x00000000decafc37, 0x0000000000000002, 0x0000000000000000, 0xfffff8024437e418). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 3757f439-506a-4d83-868c-3d7b4fc1b6e7

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RELEVANCY SCORE 52.4

My Dell XPS13 is now showing "Battery Not Detected" in mouseover of the battery icon. Removing the powercable removes power from the laptop. It was working until today and the device is only 2 months old.
Both the Microsoft AC Adapter driver and the Microsoft-ACPI Battery driver is up to date.  I cannot update the BIOS as no battery is detected but when I check the BIOS it says that the 45W AC adapter is connected.
When I run diagnostics I get the following message at Step 5 (Running Your Tests) "We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver."
Any software suggestions please? I spend a lot of time on trains so only having a laptop that works when plugged into the mains is the equivalent of having a desktop.

A:Dell XPS13 9360 Battery Not Detected

The battery has failed - if you're under warranty, call Dell for a battery replacement.  If you're out of warranty, you can get a repair quote from Dell - or take the system to the shop of your choice to have the battery replaced -- or order a battery and replace it yourself (it's not that difficult to replace, though you'll need a Torx driver to do the job).
www.dell.com/.../how-to-arrange-out-of-warranty-repair-on-your-dell-system

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RELEVANCY SCORE 52.4

Hi guys, I hope someone can help me out here. 
I've just purchased a new XPS 13 and it's great except for one issue - hibernation is happening too quickly from sleep. 
I've already tried all the power management settings to no avail.
I have set my "hibernate after" setting to 720 minutes. But even after 30 minutes of sleeping, the laptop will automatically go into hibernation mode. 
Is there something overriding my "hibernate after" settings? 
I have also switched off the Cortana override in power settings:

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RELEVANCY SCORE 52.4

I would like to simulate middle click. The touch pad setting doesn't have any option listed to simulate middle click.
Two finger tap only supports right click.
For three and four fingers tap it has only three options listed:

Nothing
Search with Cortana
Action Center

Is there any other touhpad driver supported by this model which could simulate the middle click action?
Thanks

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RELEVANCY SCORE 52.4

Hello,
I recently purchased a Dell XPS 13 9360. Whenever I put my laptop to sleep, the fingerprint scanner fails to start/recognize and I cannot login using Windows Hello. I am forced to enter using my PIN or Password.
I have installed latest drivers and have tried other things as said on the internet such as going to Device Manager -> Biometric devices -> Properties -> Power Management tab -> uncheck Allow the computer to turn off this device to save power. Well, this does not solve the issue for me! 
Anyone facing the same issue?

A:Windows Hello in Dell XPS 13 9360 not working after sleep.

If your online connection (WiFi) is going to sleep while in hibernate, Windows Hello will not work. So you need to set your WiFi to not enter sleep mode when the operating system enters sleep.* Press Windows Key + R* Type devmgmt.msc* Click OK* Open Network adapters* Right click the Wireless device* Click Properties* Click Power Management tab* Remove all checks* Click OK* Close the Device Manager* Restart the computer* Enter sleep mode and see if Windows Hello now functions

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RELEVANCY SCORE 52.4

I have my XPS 13 9360 for about half a year now (since November last year), but now the touchpad is starting to act up. I'm experiencing the following issues:
- From time to time it suddenly thinks I'm scrolling, even with a single finger on the touchpad, this is "unlocked" by left clicking the touchpad, but that often only works for a few seconds to minutes.
- Tap clicking is not registered anymore, almost always paired with the above issue.
I'm running Linux (Fedora 25, kernel 4.9.11 at the time of writing) since the beginning since I need it for my work.
I've ran the diagnostic accessed through F12, which found no error. I'm fairly positive at this point that it is a hardware issue, since it often happens when the laptop is under heavy load (though also during regular use) and a tiny bit of mechanical pressure on the laptop casing above the center of the touchpad fixes it.
The reason I'm trying the forums is because when I try to enter a support ticket it wants me to execute the Dell Diagnostic program, which I cannot do since I'm on linux, but I also cannot continue before doing that or having diagnostic data.
As I said above, at this point it seems like a hardware issue to me, but I'm open to suggestions.

P.S. I'm from the Netherlands, but I couldn't find a Dutch forum so here I am.

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RELEVANCY SCORE 52.4

Have just recently bought an XPS 13 9360 model ( Intel i5, 8gb memory, 256 SSD, Kaby Lake).
Need some advice before ordering some new bits & pieces.
Need to achieve 2 things:
1) link up to an larger external monitor
2) Copy a larger number of music CDs  into ITunes folder/ watch DVDs on laptop
3) Link to and store data on an external HDD
Could someone please advise on suitable accessories to achieve these.
Already have a 19" monitor. Do I just need a USB C to HDMI cable? Do I need any other adaptor?
What external optical drive works specifically with the XPS 13 9360? Do the USB ports have enough power output to run a single USB cables optical drive eg. The Dell DW 316
or is there a model that users have found works well with the 9360.
Finally can anyone recommend the best sort of cable to use for linking to and storing data on an external HDD? Can I just use a standard USB cable or is it better with a different type.
Apologies for the basic questions, but I am a bit of a technophobe and have struggled to find the correct answers on the web.
Any help would be much appreciated.
Thanks.

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RELEVANCY SCORE 52.4

I've purchased a Dell XPS 13 9360 and I've had problems with the video flickering.  It happens about every 5-10 minutes for about 5 seconds.
I've spent probably 30-40 hours trying to resolve the issue and I'm pretty fed up with it over the last 2-3 months.  I didn't notice it enough to decide ultimately to get my money back but it is too late.

I've run the diagnostic tool, and it apparently failed.  A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished.  I declined opening the device up and wanted to get my money back.  Apparently this test always fails unless the computer is plugged in apparently.  I found this out after the technician left...good I didn't let him replace a non-related part!
I've realized my 30 day return window has passed.  Gulp! That's after spending a few hours here and there trying to resolve the issue. Now I have a machine with an issue that is going to take plenty of hours to diagnose.
I've updated the BIOS, updated the Video drivers, to no avail.  I've now engaged Dell Chat support, who has stepped me through the entire process of doing this all over again.
At this point, I've asked for an escalation.  Normally this has been easy in the past, but I'm being forced to step through a repeat of the troubleshooting process which I've already accomplished
At the end of the day, I'm serious... Read more

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RELEVANCY SCORE 52.4

I don't know if I am alone with this issue.... hopefully someone can help? 
My XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager. 
I end up having to re-install the bluetooth drivers and it takes a few attempts for the bluetooth menu to re-appear.  I've switched all the bluetooth services on, checked the BIOS and everything looks OK. 
Please help :) 

A:Dell XPS 13 9360 Windows 10 Bluetooth Issues

j4mietMy XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager
Could you let us know what version of Wi-Fi card you have?
If you open Device Manager and look at the Bluetooth device and its properties, there is an Events tab.  You might check that to see what might be happening.  If it is losing it drivers and having to reinstall over and over, it might show up.

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RELEVANCY SCORE 52.4

I went to turn my laptop on and it came up with the message no bootable devices found. I did a reset to default settings but nothing changed. Can you please assist.

A:Dell xps 9360 no bootable devices found

Dell diagnostics time - F12 at powerup.

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RELEVANCY SCORE 52.4

I am planning on buying the dell xps 13 9360 (Kaby lake) FHD. I've heard that the dell xps 13 has an adaptive brightness issue that persists for many user and Its seems that Dell has provided a fix for the QHD version of the laptop but the fix for the FHD. Or has the issue been completely fixed on the dell xps 9360 FHD? Thanks.

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RELEVANCY SCORE 52.4

I want to buy xps 9360,but worried this issue.....
It really can fix the issue????

threadposts.org/.../Dell-XPS-13-9360-Kaby-Lake-Coil-Whine-Issue.html

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RELEVANCY SCORE 52.4

After seeing some youtube video, I realised that my 9360 may had a problem. When I boot, there is 2 dell post. My boot time is quite bad, it's about 25 seconds.
I have windows fastboot enable.

Here a video of demonstration of my boot: 

I will provide any information, just ask me.

Thanks!
Bernard

A:XPS 13 9360 SLOW BOOT: two dell post

Is McAfee Live Safe installed?

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RELEVANCY SCORE 52.4

Hello,
I am running Dell XPS 13 9360 with i5 and FHD display, the latest Win10 Home and the newest bios. 
My idle temps range between 50-55 Celsius and working temps are up to 90-95 Celsius (flat solid desk under).
This started like two weeks ago. 
These temps are too high and the notebook becomes very uncomfortable to work with even when idle.
Do you get similiar temps?
BTW my second issue is absolutely not working sleep, not going into sleep, still processing, only display goes dark.
I am satisfied with this notebook, but those problems are too serious for the price.
Thanks,

A:[Dell XPS 13 9360] High idle temperature

Thank you for your message.Are you using any 3rd party application to check the temperature?Run a hardware diagnostic by following this link http://bit.ly/2fJuGXBShare an image of the temperature screen in bios.Please click on my Dell username & share the service tag along with the registered name & email address. 

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RELEVANCY SCORE 52.4

Got my XPS 13 9360 today & noticed odd USB behaviour, namely that the 2 ports are behaving very differently. Dell tech support can't find a solution so whilst they work on it I'm curious if anyone else has this. Odd behaviour as follows:
1) Trying to create recovery media with 16GB flash drive - when plugged into right hand USB the recovery creator says "drive must be at least 16GB" & NEXT button is greyed out. If I try again & de-select 'back up system files to recovery drive" I get a similar message but saying "drive must be at least 512MB" & again the NEXT button is greyed out.
(I appreciate that a 16GB drive only has 14.8GB useable capacity but the 2nd option only needs 512MB!)
When plugged into left hand port, recovery creator detects the same 16GB no problem & NEXT button is available to start creating recovery media.
2) When USB flash drive & a Sandisk Extreme 500GB is connected to righ hand port, there is no Autoplay pop up. But when plugged into left hand port, AutoPlay pop up appears & makes usual noise.
3) There is no 'safely remove USB' icon in task bar when either drive is plugged into right hand port, but when plugged into left hand port, the icon is there.
For both ports though, USB drive is shown in 'My PC' & able to read/write files.
Any thoughts really appreciated! Thanks :)

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RELEVANCY SCORE 52.4

Hi Guys,
I have bouhgt new DELL XPS 13 9360 few weeks ago. Worked perfectly, until some Windows and/or Dell Update. My TouchPad stopped working.
In device manager I can see that I2C HID device can't start (ERROR CODE 10).
The external mouse is working fine.
Sometimes helps to stop the I2C HID device, remove external mouse, than run Hardware Problem Solving and 1 from 10 times it ends with fixing the driver for I2C HID and it works for a while. Than it crashes again.
I believe it's some kind of driver issue.
 
Can you help me please?

A:Touchpad stopped working - DELL XPS 13 (9360)

jozefrusnak,
You can click the link below to download the Windows 10 Touchpad drivers as well as updating your Bios to the latest version.
XPS 9360 Drivers, Downloads and Manuals
"This device cannot start" Code 10 error in Device Manager in Window

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RELEVANCY SCORE 52

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RELEVANCY SCORE 51.6

Here's the video, so you can see what I'm talking about. Basically, XPS 13 9360 QHD, has this issue when in a dimly light room, the brightness will be automatically set to the max, and won't be changed by either bios settings (you can adjust brightness level there for battery/AC), latest driver settings, or by keyboard keys.

It'd work normally, but then it'd start going bonkers, but then it'd go back to functioning normal.
Or just stay at max brightness.
I tried disabling DBC, installing latest graphics driver from Dell website, or Intel website using this method, installing latest bios, and other recommended drivers, disabling sensor monitoring service in "services.msc", didn't help.

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