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Virus/Trojan Problem (Google Installer Encountered Problem Message)

Q: Virus/Trojan Problem (Google Installer Encountered Problem Message)

Ok il try to make this as brief as possilbe.

Sister clicked a stupid website link today on my laptop. Started doing weird things.

Now when i boot it up a popup appears saying google installer has encountered a problem. You know when it asks wheither to send error report or not. Now for the weird parts

It wont let me run any anti-virus removal software. I can run IE/Firefox ok. Even when i go into their folder and change the .exe filename to something like fluffy it opens them for like 5 secs and when i run the scan it closes str8 away.

Again when i search for anything on google about the problem i get a message saying my connection has been reset. Obv the virus/trojan is doing this.

Now i try to reboot in safe mode and it wont let me do it either. Im going insane here.

I cant even do a PC recovery because it says the recovery partition cannot be found.

Any ideas are most welcome

RELEVANCY SCORE 200
Preferred Solution: Virus/Trojan Problem (Google Installer Encountered Problem Message)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Virus/Trojan Problem (Google Installer Encountered Problem Message)

We Need to check for Rootkits with RootRepealDownload RootRepeal from the following location and save it to your desktop.Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorExtract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).Open on your desktop.Click the tab.Click the button.Check all seven boxes: Push OkCheck the box for your main system drive (Usually C:), and press Ok.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

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RELEVANCY SCORE 107.2

My laptop had this virus/rootkit and it killed it, and now my desktop has it too. I got it even though I had anti virus software running..Behaviour of virus as follows.. 1. It launches popups which say "Google installer has encountered a problem and needs to close". They keep appearing, and clicking on 'dont send' seems to make it worse and the computer crashes or freezes. With my laptop this eventually got so bad it would only stay on for 2 minutes or so before freezing.2. Online, using any search engine or browser, it will give you your page of search results ok, but when you click on a link it redirects (in another browser tab) to a page filled with dodgy ads.3. System restore is disabled4. malwarebytes ant-malware finds 3 infections, and sometimes the problem goes way for a few minutes after reboot, then it comes back -a rootkit maybe?5. Lastly the weirdest thing is that random audio adverts will play, even with no browser running. My laptop had all this and more, and eventually had to be reformatted. So far I have tried running AVG free scan and MalWareBytes anti malware, both of which found infected items, which were healed but the problem is still there. I really need help with this - can't afford to lose this machine too!EDIT: I just ran rootkitrevealer, after reading a few other threads on here, and it found a file called UACd.sys. I googled this, and it appears to be a rootkit trojan thingy. So how do i get rid of this?

A:Google Installer has encountered a problem - virus, need help

Please post your Malwarebytes and RootRepeal results. We can go from there

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RELEVANCY SCORE 94.4

Hello,

Whenever my computer starts up, I receive a window informing me that "Google Installer has encountered a problem and needs to close." I also receive the same message about ViewMgr.exe. Whenever I leave my computer idle for a certain amount of time (I estimate it around 10 minutes, but I haven't actually clocked it) I receive another error message informing me that the Google Installer has encountered a problem.

I am running Google Chrome as my browser and have no trouble browsing the Internet, but attempting to run a scan using HouseCall doesn't ever get past the loading screens. I have tried to run HouseCall in IE as well as Firefox, but not only does the scanner fail to load in those browsers as well, but all Google results are hijacked.

Beyond that, Malewarebytes will not open and I was only able to get HijackThis up and running after a couple of renaming attempts. Any help would be greatly appreciated.

Thanks,
Aaron
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:46:28 AM, on 5/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\Ati2evxx.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\Ati2evxx.exe
F:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
F:\WINDOWS\Explo... Read more

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RELEVANCY SCORE 94.4

I get an annoying "Google Installer has encountered a problem" everytime I log onto my XP machine. The only noticeable problem is that I can not run any anti Virus software. I initially had Mcafee running when I noticed I could no longer scan my machine. I tried installing Malwarebytes Anti-Malware without any success. I couldn't boot up in safe mode as well Since I've never tried booting up in safe mode, I don't know if the problem is related.

Any ideas ?
 

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RELEVANCY SCORE 94.4

Hi there.

My problem started Saturday with infection by Spyware Protect 2009. Finally was able to get rid of it (I think). I wasn't able to use malwarebytes cause I didn't know about the replacing the .exe file with another name. Anyway, now the pop ups for Spyware Protect 2009 have stopped but I'm getting constant popups that say "Google installer has encountered a problem and has to close." I don't have any idea what it is. AND, I can now access the internet but it is SOOOOOO slow. It is worse than when I had dial-up. It takes 5 or 6 minutes to load yahoo or google. I have tried system restore but it tells me that nothing has changed since that restore point even though I went back two months. Any help will be appreciated.

A:Google installer has encountered a problem...

Do you have Google Chrome?

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RELEVANCY SCORE 92.4

I've been dealing with this problem for a while. Seems i have spyware, virus, etc that i can't get rid of. Problems: popups stating "Google installer says they encountered a problem"; popup stating "viewpoint says they encountered a problem"; not able to get updates from MS, can't login to site; can't access a number of sites you all recommend--seem as the virus is blocking access to these sites to protect itsself. I use IE as my browser and it starts out pretty good after a reboot but slows considerably the longer it stays on.

I would appreciate any help you gives can give! Below is the Hijackthis log
Logfile of HijackThis v1.99.1
Scan saved at 06:59:19, on 12/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINNT\System32\ezSP_Px.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\QUICKENW\QAGENT.EXE
C:\WINNT\system32\PROMon... Read more

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RELEVANCY SCORE 92.4

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 7:37:05 PM, on 1/18/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\WINDOWS\V0230Mon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Prog... Read more

A:help me with this problem. Unable to run antivirus,Google installer has encountered.

Hi and welcome to TSF

Please follow our pre-posting process outlined here:
http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, please post the requested logs in the Virus/Trojan/Spyware Help forum, not here.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.


BG

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RELEVANCY SCORE 92.4

Hello,I recently started receiving a Microsoft Error message indicating that my Google Installer Has Encountered a problem and needs to close.I did some research and decided to run the Windows Live OneCare Safety Scanner on my computer. After I ran the Safety Scanner - link http://onecare.live.com/site/en-us/center/howsafe.htm, I had several issues that were detected and cleaned. Unfortunately, there were 3 that could not be cleaned by this product. They are the following:Severe - TrojanClicker:ASX/Wimad.gen!KMedium - Adware:Win32/ClariagainMedium - Adware:Win32/Clariagain.BSince these issues are not able to be removed and I am still receiving the Google Installer Error message every 30 minutes or so, can you please assist? I am not sure of the severity of the Virus and want to ensure that my information is protected.Thanks in advance for your help.

A:ASX Wimad.exe Clariagain Google Installer Has Encountered a Problem

Welcome to BCThe process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.Please download Malwarebytes Anti-Malware Free version and save it to your desktop.NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finishe... Read more

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RELEVANCY SCORE 90.4

Hi there! I think there's something wrong with my computer. Every 2-5 minutes or so, i get a pop up saying that "Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." The funny thing is -- i was not using Internet Explorer at all. I'm using firefox. When I first started firefox, a pop up similar to the one with Internet Explorer popped up, but when ignored it firefox worked fine. When i start my computer, there is a google installer popup. After an hour or so, my computer would freeze up and i would have to restart it. I ran a symantec Antivirus Scan earlier today and no viruses/threats were found. I also ran MalwareBytes and two detections were found (rebooted computer to clear it). This happened today after i ran the scans. Yesterday, i had a problem with the fake Antivirus adware; which is now taken cared of.When i clicked the error report for the Internet Explorer pop-up:AppName: iexplore.exeAppver: 8.0.6001.18702ModName: unknownModver:0.0.0.0Offset: 00ee1626Google Installer:AppName: googleupdate.exeAppVer: 1.2131.7ModName: googleupdate.exeModVer: 1.2131.7Offset: 00006eefFirefoxAppName: firefox.exe AppVer: 1.9.0.3642 ModName: unknownModVer: 0.0.0.0 Offset: 00da1626My DDS log:DDS (Ver_09-12-01.01) - NTFSx86 Run by Windows at 22:44:59.10 on 01/10/2010 SunInternet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13Microsoft Windows XP Professional 5.1.2600.2.936.86.1033.18.703.69 [GMT -5:0... Read more

A:Internet Explorer/Firefox.exe/Google Installer: has encountered a problem and needs to close.

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

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RELEVANCY SCORE 82.8

I'm receiving an error message: "Google Installer has encountered a problem and needs to close."

Also, audio advertisements keep playing in the background. I have been stopping them by ending the process iexplorer.exe from my Task Manager.

I also tried downloading Malwarebytes and ComboFix. When I tried to install either, the installation failed. Malwarebytes failed when the installation was unpacking files. ComboFix seemed like it never began. When I opened my taskmanager, the programs were running, but neither would actually appear.

I also have an older version of Malwarebytes on my desktop from a previous issue. That also would not start.

Below is my HiJackThis log and GooredLog. That is all that would fit in my initial post, so I'm going to reply with my GMER results. Would really appreciate any help. Thank you.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:01:26 PM, on 9/9/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.ex... Read more

A:"Google Installer has encountered a problem and needs to close"

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RELEVANCY SCORE 82.8

I'm receiving an error message: "Google Installer has encountered a problem and needs to close" and "View Mgr has encountered a problem and needs to close" messages. Additionally, my google chrome started crashing frequently.

Also, just a few hours ago I returned to my computer and it sounded like a radio talkshow broadcast was playing in the background.

Below is my HiJackThis log. Would really appreciate any help. Thank you.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:14:44 PM, on 3/25/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.ex... Read more

A:"Google Installer has encountered a problem and needs to close"

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RELEVANCY SCORE 77.2

Hi guys,
I just receive this stupid popup: Windows installer have encountered a problem and needed to close.
When I click on view technical information, the Modname is msi.dll. I tried replacing this file from another machine but it says that it's being in used. Please help me cuz i can't even install MS office (I just do a clean install a few days ago).
Any help would be appreciated.
Thanx

A:Windows installer encountered a problem... Help!!

my windows server 2003 is disable

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RELEVANCY SCORE 77.2

I'm trying to install some software that I need urgently but every time I try I get a 'windows installer has encountered a problem and needs to close.'

The setup file is legitamate - downloaded from the company website and I know that a colleague of mine has been able to install it without any problems.

I have tried...
1. Typing msiexec /unreg then msiexec /regserver in run.
2. I've installed updates - including version 4.5 of windows installer.
3. I downloaded 'Windows install clean up' but the program I've been trying to install isn't listed so I haven't done anything with this.
4. I tried examining the status of windows installer in services (msconfig, services) but windows installer is not listed!

So I'm at a loss. I have never had a problem installing anything before.

Any help would be much appreciated.

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RELEVANCY SCORE 76.8

I'm having popup problems with something that comes up in a browser window showing login.tracking101 or something close to that. I've gone through the preparation section on this forum but I can't seem to do the download stuff due to a Windows Installer Error. I've read about this error and checked my Registry to see that /v was there in the Hkey Local Machine Control Set (hope you guys know what I'm talking about cause I'm not sure...lol) Anyway I have two Control Sets 001 and 002 and I checked both of them according to directions at MS. Anyway hopefully this HJT log will show what's going on there as well. So seems I have two problems that I know of and likely more, here is my log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:29:33 AM, on 3/25/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\AOL\ACS\AOLAcsd.exeC:\WINDOWS\System32\snmp.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\akcvbk.exeC:�... Read more

A:Trojan, Virus? Hjt Log And Windows Installer Problem

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Please download ComboFix and save it to your desktop.Prior to running Combofix.exe you should disable your antivirus program and disconnect from the internet.Double click combofix.exe and follow the prompts.When it's done running it will produce a log for you. Please post that log in your next reply.Important Note - Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

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RELEVANCY SCORE 75.6

I have a game. The problem is that i can only play it for sometime. After sometime an error message appears stating game.exe has encountered a problem and needs to close. We're sorry for in inconvenience. It happens every time i open it.

Game - Mad Cars

System Requirement of the game

Processor - Pentium lll 500 MHz
Graphic Card - 32MB graphic card
Ram - 256MB Ram
OS - Windows 95/98/XP

I have it.
It's not the problem with requirements.

This is the report in Event Viewer

Event Viewer Details -

Description-
Faulting application madcars.exe, version 0.0.0.0, faulting module madcars.exe, version 0.0.0.0, fault address 0x0006f3d1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data - Bytes

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6d 61 64 ure mad
0018: 63 61 72 73 2e 65 78 65 cars.exe
0020: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0028: 20 69 6e 20 6d 61 64 63 in madc
0030: 61 72 73 2e 65 78 65 20 ars.exe
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 36 66 33 t 0006f3
0050: 64 31 0d 0a d1..

Data - Words
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 64616d20 73726163 6578652e
0020: 302e3020 302e302e 206e6920 6364616d
0030: 2e737261 20657865 2e302e30 20302e30
0040: 6f207461 65736666 30302074 33663630
0050: 0a0d3164

HELP..

Thanks..
 

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RELEVANCY SCORE 72

Hi,

I've started getting this c.exe has encountered a problem message today and needs to close. we are sorry for the inconveience.

Would anyone know what I can do about correcting this?
Thanks in advance for any help of this subject

Basil

A:c.exe has encountered a problem message

I just thought about this problem and I'm gong to use the system restore and go back in time before this message started poping up .....I'm keeping my fingers crossed that it will work.

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RELEVANCY SCORE 71.2

Hello Bleeping Computer,Having removed a particularly stubborn version of 'virtumode' with excellent help here from Teacup61 my system was clean...clean.I uninstalled Norton IS and then used the Norton Removal Tool - no problems.Next I ran an XP Disk Defrag - no problems.Then I tried to install Norton IS 2007 from a known good 3-user CD.When the CD autoplays the NIS Install panel comes up OK.I choose install...and then immediately get a box up saying"Setup stub has encontered a problem and needs to close...Please tell Microsoft etc...etc"I click Don't Send and it carries on installing.Then when it's mostly done the same message box pops up"Setup stub has encontered a problem and needs to close...Please tell Microsoft etc...etc"I click Don't Send...and the installation aborts and I'm left with a part installed NIS product.I have then used Norton Removal Toool to remove it.Tried to re-Install but exactly the same thing happens.Next I downloaded AVG and tried to install that - same problem except that the program in the message is the AVG exe.I have looked all over and found the drwtsn32.log which contains the data shown at the end of this post each time I try and install.I have re-registered msi installer at 3.1 - no change.I have run sfc /scannow - no change.I have tried going back with system restore - no change.MalwareBytes Anti Malware runs clean.Hijack This log is clean.Any help or advice would be much appreciated please.Many Tha... Read more

A:Xxx.exe Has Encountered A Problem - Message On Any Install

Try removing it again. Then download the Windows Installer Cleanup Utility Open it and check the boxes that refer to AVG or Norton and run it. Then try redownloading the AV program again.

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RELEVANCY SCORE 70.4

Hi,
I have a website hosted by Yahoo Geocities and just recently when I am updating my site in the yahoo pagebuilder, I get this message...

Internet Explorer has encountered a problem with an add-on and needs to close. The following add-on was running when this problem occured. File-msjava.dll

The only option is to click 'ok' which then closes down I.E. completely. Geocities requires java to run and I only get this error when I am working on my site, never when just surfing the net etc. I havn't changed any java settings and it has always worked before.
I have run Ad-aware and spybot and also done a full system scan, cleansweep and one button check-up with Norton.
Thanks for any advice, and sorry if I posted this in the wrong section.
Lisa.

A:msjava.dll error message IE has encountered a problem.....

They recently updated page builder so you will need to update IEs java runtime enviroment to work with pagebuilder.


or you can just download Firefox.

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RELEVANCY SCORE 69.6

This happens occassionally and is annoying. IE7 runs ok. I`m on Windows XP Home Edition sp2. I see solution for IE6 but not for IE7. Any clues
 

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RELEVANCY SCORE 69.6

When attempting to click on certain links or open attachments, the error message saying that "IE has encountered a problem and must shut down" occurs. At other times, programs will freeze up. I have disabled toolbar add-ons, and that was no help. I used Easy Cleaner to clean registy and to delete unnecessay files. There was a .tmp file that would not delete. I did not find that file using Autoruns.

I would very much appreciate any help you have to offer.

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Charles Moehring at 17:27:17.26 on Sun 04/10/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.512.132 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Yahoo!\Common\YMailAdvisor.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sony\Giga Pocket\... Read more

A:Constantly getting error message saying IE encountered a problem and must shut down

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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RELEVANCY SCORE 69.6

reeiving error message lik MSIEXEC.exe has encountered problem when m tring to install a new thing...............i was going to install sweetimsetup and before that winzip11..............but its not allowing me to setup any new applications...................plz help me as soon as possible.............

A:reeiving error message lik MSIEXEC.exe has encountered problem

Hello darshan28687

This is a Windows Installer error

Here are a couple of thing to try for a start

1. On the "Start" menu, click "Run:.

2. In the "Open" box, type "msiexec /unreg", and then press ENTER.

3. On the "Start" menu, click "Run".

4. In the "Open" box, type "msiexec /regserver", and then press ENTER.

If that does not help try reinstalling it
http://www.microsoft.com/downloads/d...displaylang=en

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RELEVANCY SCORE 69.6

Hello,

I bought my daughter a cd software game SpongeBob Squarepants the Movie, but after I installed it and clicked on the icon to play (or rather she did), we got an error message that said, "sb4.exe has encountered a message and needs to close." From advice, I updated the video card driver but upon downloading the driver from Sis, I was not able to install it, getting two error messages. The first said, "Update driver for Plug and Play Device: Error", and the second driver I tried said, "File invalid or corrupted". The first was for Nt/XP and the other was for just XP (I tried each of them). I tried to download each drivers again, but same message.

Unfortunately, Sis does not offer any tech support to end users.

I am running XP Pro with 240 of RAM. I wasn't sure what else to include so I pasted my dxdiag file, following.

Thanks so much

------------------
System Information
------------------
Time of this report: 1/4/2006, 16:35:44

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Matsonic
System Model: MS8308E
BIOS: Version 1.00
Processor: AMD Duron(tm) Processor, MMX, 3DNow, ~1.3GHz
Memory: 240MB RAM
Page File: 234MB used, 278MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag N... Read more

A:SpongeBob the Movie has encountered a problem and needs to close message

Try this one or this one.

Also try reinstalling DirectX as the log says that Direct3d is not available.
 

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RELEVANCY SCORE 69.6

I was able to use Lenovo vantage few weeks ago but right now, unfortunately i am no longer unable to. every attempt to get the application re-installed has failed, it just keeps asking me to download driver to download and install driver even after installing. Another attepmt at unistalling and re-instlling "System Interface Foundation V2 Device" via device manger has also failed. I am no longer aware of what to do as this happened after an inplace upgrade from micorsoft. All available attempts by microsoft teams has proved abortive, an escalation of the issue by microsoft team made me aware that the issue is from Lenovo itself and i had to contact them, they claimed that it ay not be compatible with thier latest upgrade. I need the app back up as it helps with my battery so much. now i cant conserve my battery anymore, neither does it charge when i want it to. kindly help if anyone has an idea. Thank you in anticipation.

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RELEVANCY SCORE 69.2

Wasn't sure if I was supposed to start a new topic to reply to your reply. I posted it as a reply on the existing topic as well as started a new one here. Please let me know the correct way to post a reply to one. I apologize if I am doing this incorrectly as a new member. Thank you.Thank you for your reply. I have installed and run Ewido Security Suite. Here are the logs you asked for:Logfile of HijackThis v1.99.1Scan saved at 9:28:31 PM, on 5/22/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\PackethSvc.exeC:\Program Files\Common Files\Acronis\Schedule2\schedul2.exeC:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exeC:\Program Files\Common Files\Real\Update_OB\evntsvc.exeC:\Program Files\Java\jre1.5.0_06\bin\jusched.exeC:\WINDOWS\system32\Smtray.exeC:\WINDOWS\system32\pctspk.exeC:\Program Files\Common Files\InstallShield\UpdateService\issch.exeC:\Program Files\... Read more

A:Windwos Explorer Has Encountered A Problem And Must Close, Dr Watson Has Encountered A Problem And Must Close, Problem Occurs W...

Please continue in this thread. http://www.bleepingcomputer.com/forums/t/53295/windwos-explorer-has-encountered-a-problem-and-must-close-dr-watson-has-encountered-a-problem-and-must-close/Thanks.

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RELEVANCY SCORE 68.8

I have a Gateway Notebook (model 6020GZ) that runs Windows XP Home Edition. Microsoft Works 8 came pre-installed on the system. I recently started using the calender/reminder feature in Microsoft Works 8. It worked fine for several weeks, then I began to get the error message: Microsoft Works 8 has encountered a problem and needs to close

Details are: App Name: wkscal.exe App Ver: 8.4.623.0
Mod Name: wkscalac.dll
Mod Ver: 8.4.623.0 Offset: 00066736

I have gone to support.microsoft.com. and located the page that I believe would help me fix the problem, which they say is caused by either the mswkscal.wcd file is corrupted - or - the calendar file has reached a large size (which I don't think applies to me).

Microsoft's resolution includes removing Microsoft Works 8, running the Windows Installer CleanUp Utility, then re-installing Works 8.

My dilemma is I don't have a disc to reinstall. I have contacted Gateway, and they told me I needed to contact Microsoft Support. Microsoft Support tells me that since the software came pre-installed, they can't help me, and I need to contact Gateway - Do you see where this is going?

I do not want to uninstall Works 8 until I am sure I will be able to re-install it. Is there a download to re-install Works 8 or a patch that will fix the problem?

Any information would be greatly appreciated!
 

A:Error Message : Microsoft Works 8 has encountered a problem and needs to close

I have this same issue on my HP desktop computer. I can open and use the spreadsheet application in Microsoft works but not the word processing software. I do not have a disk to reinstall works - help please!
 

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RELEVANCY SCORE 68.8

This is happening after i've run adaware, spybot, norton full system scan. after rebooting the problem still persists. the error signature when trying to open IE is AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknownModVer: 0.0.0.0 Offset: 0014072fLogfile of HijackThis v1.99.1Scan saved at 02:50:29, on 13/06/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\Ati2evxx.exeC:\Program Files\HPQ\IAM\bin\asghost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\AGRSMMSG.exeC:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exeC:\Program Files\Java\jre1.5.0\bin\jusched.exeC:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exeC:\WINDOWS\system32\dla\tfswctrl.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\HPQ\Quick Launch Buttons\EabServr.exeC:\Program Files&... Read more

A:I Keep Getting The Message "internet Explorer Has Encountered A Problem And Needs To Close. We Are Sorry For The Inconveni...

Hi philnorv and Welcome to the Bleeping Computer!Download GMER from HereRight Click the Zip and Select "Extract All"Double Click gmer.exe to launch the program.Click on the Rootkit Tab and then click Scan.It takes a while to run,once complete,copy the results to notepad and save them somewhere safe.Post those results in the next reply.

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RELEVANCY SCORE 68.8

HELP!!!
I desperately need help to fix my windows XP service pack 2 machine.
I have been getting the error "windows explorer has encountered a problem and needs to close..." everytime I try to access files or folders on my desktop.
I have run several virus, anti-spyware, and anti-malware programs, as well as bug fixes and registry mechanics to try to fix my computer.
The only thing I have left is to ask for help.
Here is my hijackthis logfile for someone to help me!!

Logfile of HijackThis v1.99.1
Scan saved at 1:58:16 PM, on 12/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\OneStepSearch\one... Read more

A:HELP!! error message: windows explorer has encountered a problem and needs to close.

You've definitely got some nasty malware on your system there. Please click on and follow the directions in the 5 Steps link in my signature below to scan your system for malware and to post a Deckard's System Scanner log in the HijackThis forum section. Unfortunately we cannot advise about HijackThis logs in the XP section.

As far as the explorer error, if you have a Windows XP CD you can insert the cd and then go to Start > Run and type "cmd" w/o quotes. Then type in "sfc /scannow" without quotes to run the Windows File Checker. It will check the system files on your PC and if they have been altered they will be replaced with a copy from your XP cd.

Definitely follow the 5 steps link in my signature below though. You've got some nasties on your system.

BMR777

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RELEVANCY SCORE 68

Hello,

During download of movies using bit torrent 6, I started getting this problem mentioned below.
"Google installer encountered a problem & needs to close. Please Contact Microsoft " This message appeared after every hour. Adobe stopped functioning altogether. The moment I open a file, I get the message -
"Adobe 9.0 has encounterd a problem and needs to close, Please contact Microsoft" and Adobe closes.
I normally use chrome along with Firefox as my browser. Occasionally I also started getting this message -
"IE has encountered a problem and needs to close, Please contact Microsoft.

I use norton antivirus and check my drive after every download to see if there is any malware in the system. This time I didn't and watched the movies instantly. I also watched a movie online directly on the website and from then on I have been having the problem as mentioned above.
I was able to run Norton Antivirus Corporate Edition and Spybot which was already installed on my computer. I was also able to download other antivirus software to identify this problem. I downloaded CCleaner, Avast antivirus, Ad-Adware to identify the source of the problem. Avast Antivirus did find some viruses especially Trojans at startup and was deleted. But after the antivirus run and XP loads up, the problems still persisted. Avast antivirus has a memory scan and from that I realized that there was more viruses in memory which were not detected and deleted. In the meantime... Read more

A:Adobe closes with the message - encountered a problem & needs to close. Please Contact Microsoft

Hello ...Please post your last infected Malwarebytes scan log.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Please run one more tool.Next run ATF and SAS:Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".From your regular user account..Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..DO NOT run yet.Open SUPER from icon and install and Update itUnder Scanner Options make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.Now reboot into Safe Mode: How to enter safe mode(XP)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows X... Read more

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RELEVANCY SCORE 65.6

I'm running Windows 2000 Professional
I wonder if anyone can help me before I deposit my computer in the loch

After downloading updates for Spyware Doctor I ran a complete scan of my PC. I asked it to fix all of the problems it had found. It 'told' me that I wold need to restart my computer. This I duly did, but as the computer was shutting down a Windows Installer box appeared briefly. On restarting, the box appeared again. Apparently it was trying to install HP Brio Management Agent WMI. However I then got the message: -

'The feature you are trying to use is on a network resource that is unavailable'

'Click OK to try again or enter an alternative folder containing the installation package 'HP Brio Management Agent WMI.msi' in the box below'
In the, Use source, box below was C:/Documents and Settings\Default User\_is44F\

After clicking OK to try again I got the message: -

'Error 1706 No valid source could be found for product HP Brio Management Agent WMI. The Windows Installer cannot continue'

Everytime I start up, or connect to the internet, or open another page I get the Installer thing all over again! It will eventually 'cancel' but is very persistent - I would really appreciate some feedback

Thanking you in anticipation.

Hell's Fairy

A:error message 1706 Problem with Windows Installer

It's OK everyone - computer is not laying at the bottom of the loch, but working sweetly I downloaded a Windows Installer Cleanup Utility from http://support.microsoft.com/default.aspx?...kb;en-us;290301and this seems to have done the trick - just thought I'd post this in case anyone else might have/be having a similar problem.Thanks for letting me get it out of my system anyway!!Love, Hells fairy

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RELEVANCY SCORE 65.6

Twice in about the last two weeks, I have encountered the following set of circumstances in different locations with people who don't know each other. Anyone know of a virus going around that might be causing this:
The user states it was running fine when they left it (left it on).
When the user returned, the computer was displaying a black POST screen with a message (words to the effect) indicating the system cannot find the boot sector.
Examination of the hard disk indicates there are no partitions
Data recovery programs find absolutely nothing on the active partition and only a very few unrecoverable file (names) in the system recovery partition.
To be clear, it is as though the active partition has been zeroed.
 

A:Encountered this problem twice, different places--virus??

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RELEVANCY SCORE 65.2

Having some trouble - followed as much as possible from previous posts ...

Running XP - SP3
Computer running VERY slow today - eventually started to pop up warnings ...
"google installer has encountered a problem ..."

System restore does not work (ie nothing happens)
MBAM & SAS do not work
(MBAM - nothing happens)
(SAS - windows error - has to close)

Tried starting in safe mode - does not work.

Reboot to last known good configuration.

"google installer has encountered a problem ..."

Ran SAS from "Alternate Start"
190+ tracking cookies - nothing else.
Removed.

Can't install MBAM (even with renaming)
Can't delete MBAM either.

Ran RKILL

Able to install MBAM (from renamed file)
Didn't ACTUALLY install or update

Ran RKILL again.

Able to install & update MBAM
Ran SCAN (log follows)

3 items detected and removed.

At reboot, computer "seemed" back to normal ...

... but, couldn't open or run MBAM.

Ran RKILL again.

No change.

Still can't use safe mode.

Reboot to last known good configuration.

"google installer has encountered a problem ..."

And we're going around in circles.

Here's the log that MBAM ran ...

--------------------------------------------------------------------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.43
Database version: 3499
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

1/5/2010 11:4... Read more

A:"Google Installer" Malware Problem

Hello sorry you were lost in the pile. We have been just swamped. Let's try one or two more. Looks like you have an active rootkitDo you have safe mode yet? If not use normal. Try the SAS repair tab again now that some Malware is gone.Rerun MBAM (MalwareBytes) like this:Open MBAM in normal mode and click Update tab, select Check for Updates,when doneclick Scanner tab,select Quick scan and scan (normal mode).After scan click Remove Selected, Post new scan log and Reboot into normal mode.Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.alternate download linkNote: The file will be randomly named (i.e. 5mkuvc4z.exe).Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".Scan with Dr.Web CureIt as follows:Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current versionRead the Virus check by DrWeb scanner promp... Read more

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RELEVANCY SCORE 65.2

A few weeks ago, it seems I got a Google redirect virus. I've run Avira (Free), Windows Defendrr, SpyBot, Malwarebytes, and AdAware. I've also been running the free ZoneAlarm firewall for more than a year. I really think that this all started a month or so when ZoneALarm detected something and I MISTAKENLY clicked "Accept" rather than "Deny." The problem has not been resolved. In fact, it seems like it may slowly be getting worse. My computer is freezing up (becoming compltely unresponsive) more and more often. My whole computer is running unusually slow now. After about 30-60 minutes of use, I seem to now be getting an error message: "Generic host process for win32 services has encountered a problem and needs to close." I can try to ignore this for a while. Once I click on it, it makes my sound card stop working, and the volume controls unresponsive. It also makes my networking processes (i.e. if I want to choose a different wireless network) unresponsive). The only way to get them back is to restart, and use them for 30-60 minutes until the same error pops up.I really want to fix this, but I'm really hoping that I won't have to reformat my drive and start from scratch. I've heard about HijackThis for years -- never used it. I've downloaded it, but, following the instuctions of the form, it seems that this is not desired/requested for now. I've followed the "Preparation Guide" for the forum and dowloaded and run DDS. I also tried to run a GREM Log -- I've att... Read more

A:Google Redirect & "Generic host process for win32 services has encountered a problem and needs to close"

Hello odonnela, My names Syler and I will be helping you to solve your malware issues.Please note we are very busy, so if I don't hear from you within 5 days the topic will be closed, If you have since resolved your issues I would appreciate if you would let me no so I can close this topic.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Under the Custom Scans/Fixes box at the bottom, paste in the following bold text.%systemroot%\system32\*.dll /lockedfiles%systemroot%\Tasks\*.job /lockedfiles%systemroot%\System32\config\*.sav%systemroot%\*. /mp /s%SYSTEMDRIVE%\*.exenetsvcsmsconfigdrivers32CREATERESTOREPOINTPush the button.Two reports will open, copy and paste them in a reply here:OTL.txt Will be openedExtra.txt Will be minimizedPlease follow these instructions to disable any CD Emulation programs using DeFogger.Download and Run MBR Rootkit Scan Please download MBR Rootkit Detector and save it on your desktop. Go to Start >> Run then copy and paste the following line into the run box"%userprofile%\desktop\mbr.exe" -t Select Run when you recieve a Security Warning The process is automatic, a black DOS window will appear and disappear suddenly. This is normal. A log file will the be created on your desktop where you ran mbr.exe from. Copy and paste the contents of mbr.log on your next reply.Then ... Read more

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RELEVANCY SCORE 65.2

Trying to help a co-worker with these issues;

Started out with the Google redirects now;
"svchost.exe-Application Error" The instruction at 0x001a61ae referenced memory at 0x00000000. The memory could not be written.

Click OK to terminate the program.
Click CANCEL to debug the program.

While this error message was popping up the machine was pretty much non-usable, I couldn't get 'task manager' to work, I couldn't 'right' click on "my computer", sometimes clicking 'start' didn't do anything, the pc would just lock up just the mouse would move around.

After doing some research I found some suggestions to "turn off" MS Automatic Updates, then "manually" run MSUpdates; Which I did and that seemed to have fixed the 'svchost.exe errors'. They weren't coming back and I was able to continue using the machine.

Malewarebyte wouldn't run (installed), I couldn't install Spybot S&D or Superantispyware. I had to change the names of the executable files to get them to install AND to get them to run.
Malewarebytes did find 3 different things; one of them was a DNS Name Server changer, which temporarily fixed my Google redirector.
Spybot found some type spyware, Coupon bar, etc. and Superantispyware didn't find anything (ran that last, 3rd).

Although these found some items I still couldn't get the correct 'executable' files for Malewarebyte, Spybot and Superantispyware... Read more

A:google redirects, svchost.exe - app error, generic host process win32 encountered problem

I have since returned this machine back to it's owner. They were getting impatient with waiting.

I'm sorry if anyone spent any time trying to figure out what this might have needed.

I did run TDSSKiller and it did fix a majority of the issues; The svchost popup error is gone along with the generic host process error.
I am now able to run all my anti-virus and anti malware products with out any problems.

Here is the log from the TDSSKiller for anyones reference;
2010/10/26 21:35:44.0214 TDSS rootkit removing tool 2.4.5.1 Oct 26 2010 11:28:49
2010/10/26 21:35:44.0214 ================================================================================
2010/10/26 21:35:44.0214 SystemInfo:
2010/10/26 21:35:44.0214
2010/10/26 21:35:44.0214 OS Version: 5.1.2600 ServicePack: 3.0
2010/10/26 21:35:44.0214 Product type: Workstation
2010/10/26 21:35:44.0214 ComputerName: ROBOCLOSER
2010/10/26 21:35:44.0214 UserName: HP_Administrator
2010/10/26 21:35:44.0214 Windows directory: C:\WINDOWS
2010/10/26 21:35:44.0214 System windows directory: C:\WINDOWS
2010/10/26 21:35:44.0229 Processor architecture: Intel x86
2010/10/26 21:35:44.0229 Number of processors: 1
2010/10/26 21:35:44.0229 Page size: 0x1000
2010/10/26 21:35:44.0229 Boot type: Normal boot
2010/10/26 21:35:44.0229 ================================================================================
2010/10/26 21:35:44.0589 Initialize success
2010/10/26 21:35:48.0901 =====================================================... Read more

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RELEVANCY SCORE 64.8

Need help. I searched for a thread on this...please redirect me if there is one. I belive the pc is infected. McAfee virus scan will not run "scanning has encountered a problem". I tried using other tools but this virus seems to block them from use. I am not much of a tech guy but you guys were able to help me in the past...which was awesome. Sure would appreciate some help before I cave and do a reinstall.

Cannot run Hijack this..when I tried to it shut down, when I try to er-run I get an error message "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item."

I even installed in Safe Mode and tried to run it, same result. Would surely appreciate anu help.

Thanks,
Dave
 

A:Probable Virus - Scanning has encountered a problem

Was able to run Symantec online scan. Results were:

Virus Status: Infected!
Your computer is infected with at least one known threat.
Virus Status: Unknown
The Scan was unable to determine your vulnerability status.
184950 files scanned, 15 file(s) infected on your disk drives.
No viruses were detected in memory.

Your computer is free of known threats. Virus Detection does not check compressed files.

Your computer appears safe for now. For real-time protection from viruses, hackers and privacy threats, upgrade to Norton Internet Security™.

No viruses were detected in memory.

The scan was cancelled before finishing. To restart the scan, click here.

Your computer is free of known threats. Virus Detection does not check compressed files.

Your computer appears safe for now. For real-time protection from viruses, hackers and privacy threats, upgrade to Norton Internet Security™.

Search for the name of the threat(s) listed below on the Symantec Security Response site for removal information.

Warning! The scan detected a virus that is active in your computer's memory.
The scan ended to prevent further infection.

You should shut down your computer immediately and restart it with an antivirus rescue disk or similar tool.
No viruses were detected in memory.

Your computer is infected with at least one known virus or Trojan horse.

Search for the name of the threat(s) listed below on the Symantec Security Response site for removal information... Read more

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RELEVANCY SCORE 64.8

Need help. I searched for a thread on this...please redirect me if there is one. I belive the pc is infected. McAfee virus scan will not run "scanning has encountered a problem". I tried using other tools but this virus seems to block them from use. I am not much of a tech guy but you guys were able to help me in the past...which was awesome. Sure would appreciate some help before I cave and do a reinstall.

Thanks
Dave
 

A:Probable Virus - Scanning has encountered a problem

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RELEVANCY SCORE 64

I believe I have a virus these are the symptoms i am experiencing and what I have tried so far:-

1. I am having problems using google, sometimes when I click on results they go to another page, sometimes it decided i am not connected to the internet when I know I am.

2. I started by trying to run Malwarebytes but this would not open, then the same problem occurred with Spybot, it wont open.

3. I tried to scan with Trend Micro but the virus has prevented Java from working and so Trend does not work.

4. Tried to do a system restore but that says the drive failed during the restore.

5. AVG does not find any viruses when scanned.

6. Computer will not hibernate, it goes to blackscreen and then back to the desktop.

7. I managed to get Malwarebytes working by renaming the file from mbam.exe to mbam1.exe but now it freezes is not responding about halfway through the scan, have also told it not to scan registry items but it still freezes. Also after it has frozen it will not close even by trying to end the process.

So they are my problems can anyone help? Thanks

A:Virus, google problem, Malwarebyte problem, Spybot problem, etc

Try this scan. You can copy it over from another computer on a CD or pen drive if you need to.Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".Scan with Dr.Web CureIt as follows:Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current versionRead the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected f... Read more

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RELEVANCY SCORE 63.6

Was told by HP support to run AdAware, CW Shreeder and Spy Subtract. Problem persisted. Ran SpyBot search & destroy which didn't fix the problem. Here is my Hijack this log. I am also experiencing at times that Standby mode can not occurr due to some device driver. The screen is frozen. I reboot. Go to desktop screen saver, hit apply, ok and it is fine until it happens randomly.Hope you can help.Randy BreyerLogfile of HijackThis v1.99.1Scan saved at 10:46:53 PM, on 5/21/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\PackethSvc.exeC:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exeC:\Program Files\Common Files\Real\Update_OB\evntsvc.exeC:\Program Files\Java\jre1.5.0_06\bin\jusched.exeC:\WINDOWS\system32\Smtray.exeC:\WINDOWS\system32\pctspk.exeC:\Program Files\Common Files\InstallShield\UpdateService\issch.exeC:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe... Read more

A:Windwos Explorer Has Encountered A Problem And Must Close, Dr Watson Has Encountered A Problem And Must Close

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Please download Ewido Security Suite it is a trial version of the program.Install ewido security suiteWhen installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".Launch ewido, there should be an icon on your desktop double-click it.The program will now go to the main screenYou will need to update ewido to the latest definition files.On the left hand side of the main screen click updateThen click on Start UpdateThe update will start and a progress bar will show the updates being installed.If you are having problems with the updater, you can use this link to manually update ewido.http://www.ewido.net/en/download/updates/Once the updates are installed do the following:Click on scannerClick on Complete System Scan and the scan will begin.While the scan is in progress you will be prompted to clean files, click OKWhen it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.Once the scan has completed, there will be a button located on the bottom of the screen named Save reportClick Save report.Save the report .txt file to your desktop.Now close ewido security suite.Reboot your computer and post a new hijackthis log and the log from Ewido.

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RELEVANCY SCORE 62.8

I don't know what in the world I did. I did open an email link that went to youtube and showed a video of a Christmas flash mob. I also searched for articles comparing hand washing to using hand sanitizer. Then I tried to stop programs on start-up by logging on as administrator (even though my regular account has administrative privileges it wouldn't let Some stop stuff from starting up). In any case, now I have a redirect virus (not necessarily just in google). It redirects unless I can copy the address into the address bar. Pop-ups are coming up - some with an innocent listing of other websites and some that look, well, let's just say bad. I also have an Internet Explorer error message popping up constantly whether internet explorer is open or not. It says "Internet Explorer has encounted a problem and needs to close. We are sorry for the inconvenience." But it never closes anything. Finally, I can't read the body of my yahoo emails anymore. I see there are emails. I'm looking at the listing, but I can't see the body either in the preview space below or by double clicking on the email (it opens but there's nothing at all there - not even to and from).

So here's what I've done in an attempt to stop this based on solutions offered on this site and others: "restore" back before I opened the email, searched hand washing, and messed with start-up programs (I've even tried restoring futher back), downloaded... Read more

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RELEVANCY SCORE 62.8

Hello!

I have been getting a really annoying error lately every time I reboot.

The error message "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience" appears a few minutes after start-up.

I click "To see what data this error report contains, click here." and it shows this:

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: ws2_32.dll
ModVer: 5.1.2600.2180 Offset: 0000664d

I have run Spybot S&D, Ad-Aware Professional and Trend Micro OfficeScan but i still get the problem whenever I restart my computer.

Although my windows seems to be working properly after I click "don't send report" (due to restore settings?), the error message annoys me every time i restart my computer.

What shall I do to repair the problem? Please let me know if you need my HJT log. Thank you and I hope to hear from you soon!

Kaye

A:Start-up error message: "windows has encountered a problem & needs to close"

The next time the error dialog opens, use [Details] to get the exact Error Code and description.

Now see: Windows System Error Codes

You should bookmark the above site AND Microsoft Stop (BSoD) Codes

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RELEVANCY SCORE 62.8

Hi all..

Every time I put a cd in my cd-rom I get this error :

"mmjb MFC Application has encountered a problem and needs to close. We are sorry for the inconvenience."

I do not even know what this program is, but I am quite tired of seeing this message. Can you tell me how to get rid of it?

Thanks in advance.
 

A:Error message "mmjb MFC Application has encountered a problem..." when I put in a cd.

Bump...
 

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RELEVANCY SCORE 62.8

Hi all,
I am a total Newbie so please have patience with me.
I am working mostly with Mozilla Firefox, but occasionally I go into Internet Explorer as I have got a website and it does display it different sometimes in IE than with Mozilla.
I have noticed recently that when I open IE everything seems to work fine first (the home page comes up and looks alright), but as soon as I enter anything in the search bar on the top and hit "enter", I have got this message coming up:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
With the Mozilla Firefox Browser everything seems ok.
Why is that, and how can it be fixed?
When I go in ->My Network Places ->View Network Connections, I have got LAN or High-Speed Internet, and there are 2 connections mentioned:
Local Area Connection2, which says: (Network Cable Unplugged, Fire...Intel(R) Pro/100 VM Network...)
Local Area Connection, which says: (Connected, Firewalled, Motorola SURFboard SB5100)
I don't know whether that has anything to do with it, but I thought I mention it.
The same problem happens when I want to use a Software I have downloaded, called "Directory Submitter", every time I want to use that the same message appears, just as "Directory Submitter has encountered a problem and needs to close. We are sorry for the inconvenience.". I can just assume that Directory Submitter connects through Internet Explorer and that's why t... Read more

A:Message "Internet Explorer has encountered a problem and needs to close."

First, you did not state what version of IE you use, IE6 or IE7; and what OS, WinXP what (Pro/Home, SP2/SP3).

Second, why Firefox? Do you really need it? I ask because there are reported problems with conflicts between IE and Firefox by some users. These seem to be reported by people like you who try to use both browsers. People who use Firefox exclusively, don't see the problem.

I assume your are in business and that's why you use Directory Submitter. By the way, is it from the .COM or .ORG site? You use it as PR for a WEB site you publish, correct?

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RELEVANCY SCORE 62.4

Hey, I've completed all the 5 preliminary steps. And as an extra precaution I have run Malware-bytes Anti-malware which seems to have gotten rid of most of the problems, however I still get the odd detection. I was wondering if there was a surefire way to make sure my system is virus free. Nothing serious is happening to my pc (ie. no popups, homepage hijacking, or severe system slowdown) Anti-vir my antivirus program stil says i have a virus on my pc. I have run Hijackthis and hoping if someone could help me determine whats a virus and what isnt. Also on how best to protect my pc from this in the future. I already have installed SpywareBlaster and the Zoneout and IE restricted page programs. Im a bit of a noob so hopefully someone can help. Here is my HJT log. Thanks in advance... PS I dont no th name of the actual initial virus that could still be lurking in my system only that it had fake in its name and that it was a trojan and the other said adware in the title. I erased the quarantined items so thats why i dont know their exact names (my bad). Thanks again.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:59:05 PM, on 10/09/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\DigitalPersona\Bin\DpAgent.exe
C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Program Files (x86)\HP\QuickPlay\QPService.exe
C:\Program Files ... Read more

A:trojan problem from a cracked windows office installer (.exe)

please BUMP

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RELEVANCY SCORE 62.4

Hi there

for some reason I started getting an error message (tss.exe has encountered a problem and needs to close. We are sorry for the inconvenience.") and I've got no idea what this means and what's causing it.

I've run my spyware programs and did a virus search but nothing was found. I also tried a system restore but it won't even do that. Can anyone help please please pretty please cause it's driving me nuts!!! Thanks!

Oh, and I am using windows XP!

Tan
 

A:Error Message "tss.exe has encountered a problem and needs to close" - please help!

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RELEVANCY SCORE 61.6

I'm running Outlook 2000 with XP Pro with all the latest updates. After I installed MSN's Search Toolbar, whenever I shut down Outlook an error message "MS Outlook has encountered a problem and needs to close". The details in the Event Viewer refer to "faulting application outlook.exe.version....". Any suggestions on how to fix this? Uninstalling the MSN Toolbar is not a viable option as its Form Fill and Desktop Search tools are great.
 

A:Outlook 2000 Message: Outlook Has Encountered A Problem, Etc.

Have you applied ALL the service packs for Office 2000 (as this directly affects Outlook 2000)?
 

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RELEVANCY SCORE 61.6

hi,
i am trying to install something using windows installer, however, i keep getting the error message (this is for windows vista):

Problem signature:
Problem Event Name: BEX
Application Name: msiexec.exe
Application Version: 4.0.6000.16386
Application Timestamp: 4549af77
Fault Module Name: StackHash_4457
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 10000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 4457
Additional Information 2: 14d756d0c67e61d9a1d90045e757e73c
Additional Information 3: cec2
Additional Information 4: 87be9e9b2ed7524d6f4bfc4b6e6f5612

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
i think i may have downloaded some virus earlier from a torrent website without knowing until after (when i read the forum posts - i was in a bit of a rush). so i tried doing scans and nothing showed up. any help on how i can get of a virus that may be causing this? could the virus name file be mentioned somewhere up there in the info vista gave me?

thanks.
 

A:windows installer problem - maybe virus.

if anyone would like any clarifications on this problem, please ask.
thanks!
 

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RELEVANCY SCORE 61.6

My father’s computer is having some issues. He only started to complain that his Internet Explorer kept shutting down illegally. So I went over and re-installed Mozilla Firefox. I tried to reinstall IE 7, but the computer wouldn’t let me something about the Windows Installer.

I found the Microsoft support article for “The Windows Installer service could not be accessed” (KB315346) and followed the resolution instructions. They did not resolve the problem. http://support.microsoft.com/kb/315346

So I downloaded the Windows Installer CleanUp Utility 4.71.1015. (Didn’t use it. Don’t think that was really what I wanted. I wanted something to fix the installer, not delete partially installed programs.)

My father mentioned that he downloaded AntiVirus 2009. I was a little suspicious. So I decided to update his scanning software on his computer. His AVG version was 7 not 8. I found out that the program to install AVG 8 needs the Windows Installer and will not install. When I click on AVG 8 this is the error message: “c:\ProgramFiles\AVG\AVG8\avgui.exe This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.” So he does not have an antivirus program on his computer right now.

I did an online scan with Kaspersky. It did not find anything bad. Next I did get Ad-Aware to update to 2008 version and ran it. It reported 2 virus’: win32.trojan.Agent and win32.backdoor.sinowal and removed them. I ... Read more

A:Multiple Virus and IE & AVG Installer Problem

Okay, here is the update for today:

I installed and ran CCleaner. It cleaned up a lot of problems.

I emptied the Internet Explorer Cache. IE still wouldn't run though.

I ran Disk CleanUp. I also ran Error Checking.

I uninstalled AVG8 and reinstalled AVG8 and it worked! I ran a scan. AVG randomly keeps finding malicious files. I keep quarantining/removing them.

So I rebooted the computer numerous times today and all seems to be better.

I ran a panda scan again today and was able to fix the c:\I386\GTDownDE_87.ocx and the c:\windows\system32\GTDownDE_87.ocx.

There are some low and medium threats that involve registry keys. Don't know how to correct them.

I was unable to fix the vulnerabilities. The vulnerabilities are:
MS07-045
MS07-033
MS07-069
MS07-057
MS07-027
MS07-016 I think these are all related to Microsoft Internet Explorer Security

I uninstalled IE7 and reinstalled IE7. Still no luck. I can't get it to run. How can I fix the vulnerabilities and get it to run? Is there some way to do this with Mozilla? I can't get IE to load, it stops responding and I have to ctl, alt, delete and kill it in the processes. Not sure if all of the virus is gone yet either.

Any help would be appreciated.

Thanks,
Roseann
 

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