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Spectre x360 speaker volume too low

Q: Spectre x360 speaker volume too low

I have a new Spectre x360 13-4103dx. Having a little trouble hearingthe sound from Netflix when the laptop is used tented, in bed, so that thespeakers are on the bottom of the tent V, and close to a blanket.Sound volume set to maximum.A little better in normal laptop position, with the front end where thespeakers are located is tilted upward.Sound is much better with laptop on a desk. Best in normal laptop position.Now this may sound a bit dumb, since, of course the blanket will absorbsome of the sound, but I got a few questions: 1. The speakers themselves are supposed to be Bang and Olufsen, but User Manualis vague on this point. Driver is Conexant SmartAudio HD. Is there some other driverI might install that would allow me to set the volume higher ? I see on the user forumthat many folks experienced crackling from the sound system. Not me. Not yet.I also see there is a different driver on the support website -- a Realtek HD Audio driver.Advice ?2. Some attention has clearly been given to the sound subsystem. Does anyone know ifthe speakers (on underside, front, of keyboard) are designed to project toward the userof the keyboard so that they project directly downward in the tented position ?

RELEVANCY SCORE 200
Preferred Solution: Spectre x360 speaker volume too low

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Spectre x360 speaker volume too low

Hello @nscribner?, Welcome back to the HP Forums! I have read your post and understand that the volume is low on your HP Spectre x360 13-4103dx . I have researched the issue and have come up with a possible resolution. First, please perform a hard reset. Once that is complete, please follow the steps in these documents: HP Notebook PCs - No Sound from Speakers (Windows 10, 8)Microsoft - Fix sound problemsTips for Using, Carrying and Protecting your HP Notebook PC To answer some of your questions, the specifications page does indicate under sound "Bang & Olufsen with dual speakers". HP Spectre 13-4103dx x360 Convertible PC Product Specifications. There are a few different audio drivers that you can try, for the best output from the notebook drivers page. Although there is no discrete data explaining the placement of the speakers, it would make sense that would be the desired effect. If the document did not help you resolve the issue, try restoring the BIOS and then check for windows updates.Thank you, I look forward to your response with the outcome.If this post has helped you, feel free to click the thumbs up!

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RELEVANCY SCORE 83.2

I have the B&O edition HP Spectre x360. For some reason, only the left speaker is working - this is a huge bummer for me since the speakers was a selling point. I don't know when the right speaker stopped working. Several windows updates and a BIOS update has passed since I last determined that both speakers were functional, so there are unfortunately many confounding factors. At the moment, I cannot determine whether it's a driver issue, a BIOS/mobo-related issue, or a purely hardware issue (i.e. it's dead). For now, I updated the driver and checked the L/R balance and the issue has not been resolved. I don't believe that it's a driver issue, since both speakers worked perfectly fine with the old driver just a few months ago. I suspect that the right speaker is actually dead, but I don't know how to verify that. It could also be the BIOS update since it's not impossible for BIOS updates to mess with audio, but I've never heard of a BIOS update knocking out just one speaker. Please advise. Many thanks for your help!

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RELEVANCY SCORE 78.8

So i purchased my brand new spectre x360 just 2 days ago.I went to use it this morning and had noticed the volume tab was showing up on the top right.I looked on the side and the button had stuck in, i used a pin to unstick it but now when i use the button it keeps sticking???Anyone suggest anything ?

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RELEVANCY SCORE 78.8

My new-ish HP spectre x360 is having sound issues. First, the sound would slowly die until almost mute. I restarted it, and a different sound issue appeaerd. Now at any volume between 2-100, the sound is the same volume. It is probably a medium volume regularly, but if I want to play something softer (not to distirb people) or louder (to hear from farther away), it doesn't work. Any suggestions?

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RELEVANCY SCORE 65.6

I have the Spectre model X7V20UA#ABA and based on this answer bought an HP Active Pen.  I cannot get teh machine to acknowledge the pen in any way. I've followed what instructions I could find (basically have the pen near the computer when you turn the computer off and then back on) and it will nto use it in One Note.  Is this an incompatible device?

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RELEVANCY SCORE 65.6

Which stylus devices are known to work with this model (HP Spectre x360 X7V20UA#ABA ) and BIOS Level  Thank you.[System Summary] Item Value OS Name Microsoft Windows 10 Pro Version 10.0.10586 Build 10586 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name xxxx System Manufacturer HP System Model HP Spectre x360 Convertible 13-w0XX System Type x64-based PC System SKU X7V20UA#ABA Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F.10, 10/26/2016 SMBIOS Version 2.8 Embedded Controller Version 94.45 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.10586.589" User Name SHORTER\arw Time Zone Eastern Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 5.26 GB Total Virtual Memory 18.8 GB Available Virtual Memory 7.30 GB Page File Space 2.88 GB Page File C:\pagefile.sys Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes 

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RELEVANCY SCORE 62.4

I recently discovered a difference in the volume; the left speaker of the laptop has been functioning normally while there seems to be very low to no sound coming from the right speaker.

Any suggestions?

A:Dell Inspiron 15 5559 Audio - Right Speaker has low volume while the left speaker functions normally

Hello.You didn't mention the headphone jack, so if you have not yet done so, plug in headphones and see if the balance is okay in them. If the headphones check out okay, then most probably it's a problem related to the speakers.
The test for speakers is the ePSA audio test. It is a hardware test, which means that if the test  tones are very low in the right speaker, but normal in the left speaker, then there is hardware failure somewhere, related to the right speaker.
If both speakers sound normal during the test, then the problem is in the software. Do the usual things like re-install the audio driver, check the balance levels in the Sound properties, try different audio sources, etc.
Re-installing the audio driver resets the settings to their default configurations, so if you do it then you don't have to bother with things like volumes and balance settings, because they will be okay.(Also if the balance is okay through headphones, then it should be okay through the speakers too.)
Here is how to do a simple driver re-install:
1.    Open the Device Manager.2.    Expand the "Sound, video & game controllers" category.3.    Right click on "Realtek High Definition Audio".4.    Click "uninstall".5.    Do not check the box to “delete the driver software for this device”. 6.    Restart the computer. Windows will detect your device a... Read more

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RELEVANCY SCORE 61.2

What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

A:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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RELEVANCY SCORE 56.8

HP's lack of quality control is completely unacceptable and inexcusable, especially given the cost of the Spectre x360 line.I went through 5 (FIVE!) 13-inch Spectre x360's. All but one exhibited very loose trackpads (even very light taps will physically move the trackpad down and have an annoying loose click sound when taking your finger off of it). The one with an okay trackpad had USB-C issues. The trackpad -- arguable THE most important part of a laptop -- now feels like garbage. Hell, there are $200 Windows laptops and Chromebooks that have better trackpads than this $1,200 thing.It's extremely frustrating and disappointing. I REALLY wanted for the Spectre x360 to be my laptop (especially considering there's no other 2-in-1 out there that looks this good and is priced as nicely). Looks like the Lenovo Yoga 720 is next on my list. Just wish it had IR cameras for facial logins.

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RELEVANCY SCORE 56.8

Hi, my spectre x360 just out of warranty and will no longer charge the battery! Charger checked and working. When plugged into laptop, symbol appears to show connection but then states not charging. Battery nearly flat now but diagnostics state batter condition ok. Would appreciate any ideas to resolve please but I am not considered computer literate just general working knowledge!

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RELEVANCY SCORE 56.8

Hello, Last winter purchased a convertible lenovo laptop. The first one had faulty hinges, I had it replaced on the same day I brought it in and the second one had faulty hinges and a faulty touchpad. So, I decided to ditch the cheaper computers and splurged on a HP spectre x360 from Best Buy. I live 200 kilometres away from large retail stores like this so getting back and forth is quite difficult, Staples was very understanding about the Lenovo laptops, however Best Buy told me there was nothing I could do when I described the problems I was having with my brand new HP. Several months went by and I avoided using the computer as much as possible in order to avoid facing the mistake I made in purchasing it. Eventually, my old computer became completely obsolete and I had no choice but use this HP.  My problems were not limited in any way. They ranged from an extremely annoying touchpad that sounded loose and made strange noises, the fact that the screen was closing on an odd angle, and the fact the the screen could barely stay open. A slight touch or even shifting the laptop would cause the screen to move. I could forgive these flaws if I had abused this computer or if it had received heavy usage, however I barely even turned the thing on. I contacted HP support and I must admit that they were polite, friendly and had my return materials sent very quickly.  My first bad sign involving the shipping process was the fact tha... Read more

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RELEVANCY SCORE 56.8

Not the X360 when it's in a hard lock. >>Why would you need to hold down the power switch for 60 seconds?  5-7 second hold is enough to force power down any computer.

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RELEVANCY SCORE 56.8

New owner of HP Spectre x360 - 13-4003dx here. I want to ask if the bottom of the laptop, the area above the fan openings where the FCC info/text lies, is supposed to creak when I press it slightly. I first heard this noise when I took my laptop out of the sleeve and held that area. At first I thought it was just rubbing against the sleeve, but after further examination, that is not the case. If this occurs with other models of the Spectre, it is a bad build quality, I am not sure which component is under there, but I want to know if the creaking noise is normal with only a slight press along the text area. Thanks.

A:HP Spectre x360

I have the same problem but in the front, in the back of the touchpad... really annoying. looks like the lid doesn't have nothing to lay on and the aluminium is very thin. poor quality for such expensive machine.

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RELEVANCY SCORE 56.8

Hey guys! I was looking to buy the new HP Spectre x 360. Is it available with the following specs - Natural Silver13" 4k touch screen 16GB rami7 256 GB memory I have found the 13" with 4k screens on the UK website but can't seem to find the same on the US website.  Thanks !

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RELEVANCY SCORE 56.8

My Spectre X360 is getting hot....I would like someone to address this issue and respond to me directly.  Love the machine worried about the heat.

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RELEVANCY SCORE 56.8

Hi, I have an HP Spectre x360 that is a year and 5 months old. I was running it off the battery when suddenly a whole lot of smoke started coming from underneath the notebook and a smell of burnt plastic filled the air. Reading the forum I found that this is not something new to these HP Spectre x360 notebooks. Its it really possibile that HP have not activated a support program for who owns such an expensive notebook. My notebook is out of warrenty but I honestly think it was a close call, i was working on a wooden table when it started burning. Now I have a 1250 euro paper weight. I did try to contact support and was immediatly cut off once i gave them my serial number, or offered to pay for support. Will paying 30 euros actually achieve something, ie will they attempt a repair or will it be 30 euros just to be told over the phone that its something that simply cannot be repaired. Thanks

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RELEVANCY SCORE 56.8

Hej! I have a question regarding the  new 2016  HP Spectre X360 (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Is it possible to order it to Sweden or are there any local retailers I could directly contact? Thank you so much in advance,Marina

A:New HP Spectre X360

Dear Customer, Please go to this website:http://store.hp.com/SwedenStore/Please contact- 08-593 664 18 This link is for UNITED STATES ONLY (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba).  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 56.8

The 1-minute hold of the power switch worked for me, but it is darn hard to do because of the somewhat inconvenient power switch position - and if you waver for a moment then the 60 seconds starts again. I found it easiest to turn the 360 on its side on a table and then it is easier to hold the switch down for the full minute uninterrupted. This for me only points out the importance for manufacturers to provide a HARD RESET capability through an unfolded paperclip or the like. C'mon guys, give us what we need to maintain our products!

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RELEVANCY SCORE 56.8

Does anyone know the difference in these models apart from screen quality and is it worth paying the extra. I was looking to purchase the 13-ac003tu but came across other models on the HP website. Does anyone know what the model numbers represent?13-ac065tu13-w031tu13-ac066tu13-ac003tu

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RELEVANCY SCORE 56.8

Upon opening the notebook on my desk, a series of cracks surfaced on the upper-left bezel of the screen, and extended across the screen. I keep my notebook for the most part on my desk, and when I travel, I put in the HP leather case, and in a well-paded bag. I've owned this notebook since August last year, and it has performed excellently besides the occaisonal loud fan noise and overheat.  I talked with a helpful HP Customer Support Rep, and I was told that if I were to send in my notebook, and screen damage will be presumed inflicted by the customer. I have also been in contact with the HP Executive board, but their reply did not grant me any help. I would like to know if I can send in my notebook for a proper examination, or if I can speak with a case manager on this issue. I really do not want to file a complaint to the BBB, but I feel that will be necessary if the material defect is to be assumed a damage on my part. Thank you in advance. I will include pictures of my display, as well as pictures of the siding to prove the lack of physical/blunt damage.

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RELEVANCY SCORE 56.8

Hi,Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one  also it has the same fault, any recomendations of what should i do?

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RELEVANCY SCORE 56.8

Just finished setting up my second Spectre x360 15t. The first one was a driver and screen flickering mess. As I'm finishing putting it through it's paces by running audio with a few tunes through Spotify and then over to Netflix to check dialogue, I've become aware that the fan has been running for some time. When I picked it up to feel the underside I was quite dismayed to feel how hot this thing was. Not cozy up to the fire hot but call the fire department hot. It was on a Xpad which was starting to get a bit toasty itself. No way this could ever sit directly on my lap. I know this is an ultrabook. I know i7 processors run warm under load but this fella gets HOT. I'm coming off a Spectre 13t with an i5 which is just as tight a unit as this one, but it never reached this kind of hot. I'm humorously concerned if I can put this on my desk while under heavy load without melting the finish off. Is anyone else experiencing similar circumstances? I'd appreciate any feedback. Thanks.

A:Spectre x360 gets HOT.

Hi @benefit13,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? please get back to me and I will help you.

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RELEVANCY SCORE 56

Hello  I want to know what is the part number of HP Spectre x360 Convertible Laptop - 13t OLUD touch P3A84AV_1 Could you please check and advise Thanks

A:Spectre x360 Keyboard

Hi, It is a CTO machine. Please use the following instructions to find out the model/product of your machine:  http://support.hp.com/us-en/document/c00033108Regards.

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RELEVANCY SCORE 56

Hi, I bought a new HP spectre x360,For my job I need to run simulation trought OpenFOAM, so it's easyer for me to use Linux.  Nearly everything work out of the box, except one things... sound.  I post a bug on launchpad, here the link:Bug Hp spectre x360 It as nearly everything you need to debug the phenomena. I know that you don't officially suport linux on that computer, but it would be fun to be at least linux compatible. Thing I know:There was a bug that really look like this one on the Dell XPS 13. The bug was in the bios, wich was setting the sound card to alternative mode that was not working. I think is the same here. I need to find a way to tell the bios to load everything like if it is windows 8.1 (Yeah, I just ask no special treatement!)  Thank you,I will give all support you need. I really wish to correct this bug. PS: (HP if you correct this bug you will sell three more of those computer, they all want one in the lab!) Follow up:It's seem that we are now hable to use the lagacy mode from the sound card. It's good, but not perfect. The fix for the i2c will come soon, the latest kernel code ask about a mysterious drivers file that doesn't exist right now in the linux firmware directories. So, this case is close because the issue as been addressed. Follow the launchpad bug for furter improvement.  **SOLUTION MAY NOT BE THE SAME FOR YOUR DISTRIBUTION** From Spano: If you use gummiboot you should have somethi... Read more

A:HP spectre x360 on linux

I SOLVED IT! After hours of pain, i can now use the built in soundcard with headphones, as well as the internal speakers. HOW TO: Edit grub config by doing:'sudo vim /etc/default/grub' Edit the line:GRUB_CMDLINE_LINUX_DEFAULT="quiet splash'" To:GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_backlight=vendor acpi_osi='!Windows 2013' acpi_osi='!Windows 2012'" Then run:'sudo update-grub' Reboot TWO times. BOOM! Sound works in headphones. The sound card is now in HDA mode (not I2S). To confirm, run:'aplay -l' and make sure you have the following in the output: 'card 1: PCH [HDA Intel PCH], device 0: ALC3242 Analog [ALC3242 Analog]  Subdevices: 0/1  Subdevice #0: subdevice #0'I'm running kernel Linux spectre 3.19.0-21-generic #21-Ubixuntu SMP on Ubuntu x64. BR,Ingmar  EDIT: Even the speakers are working, they were just muted in Alsamixer. Hallelulja!EDIT2: Added the 'acpi_backlight=vendor' parameter to the options line, based on @spano 's input. Thanks!EDIT3: Fix as pointed out by venividivici24

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RELEVANCY SCORE 56

I have the i5 version, and I experience the same heat issues as you guys described. Also, the area right above the F1-F5 keys gets really really hot after running anything even mildly graphics intense. Even simple 2d flash games will cause the fan to throttle up and that area will become extremely hot. It has been like this since the beginning. Other than the heat issue, I honestly have no qualms with this ultrabook.

A:Re: Spectre X360 Extremely hot

  Hi @odontomon, Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Spectre X360 Notebook and issues with overheating and possible fan issues. Here is a link on what could cause overheating and how to reducing heat inside the Notebook. You could reset the BIOS with this document selecting the reloading the BIOS default settings. Which has helped others as it restores the fans default settings. Please let me know how this goes. Thanks.

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 I have an HP - Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive and I wanted to know if I could upgrade the RAM in it.

A:HP - Spectre x360 Upgradable RAM

 Hello @Cepeda_Nicholas? I appologize but the RAM is not upgradable on the Spectre 13 x360 notebook as it is soldered to the system board and doesn't have additional expansion slots.




I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.

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Hi, Does the HP Spectre Pro x360 G2 have palm rejection/active digitizer? If so, what is the best stylus to use? Thanks

A:HP Spectre Pro x360 G2 Stylus

Hi, The following one may help:    http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen Regards.

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Hi! My webcam also has a very very bad image quality! Does it have a cheap sensor? Please help me finding the right driver for it! Ive got the Spectre x360 15-ap006ng Cant find a special webcam driver.. :/

A:Re: My Spectre x360 webcam looks really bad

Hey @MikeAT35,  First and foremost, I want to welcome you to the HP Support Forums! Here at the forums, you have many community members that will help you toward a solution. If my reply resolves your issue or answer your question(s), please click the Accept as Solution button to allow others to find the solution.   I have looked into your issue about your HP Spectre x360 and issues with the WebCam quality.  Here is a link to check your settings in the WebCam. It has a section inside the document for Quality issues. What program are you using?Please try the troubleshooting above and let me know the answers to the questions asked above. Could you also please provide me with your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running. To simply say thanks for trying to help, click the Thumbs up below!  I hope this helps! Thanks for joining the HP Support Community!Have a great day! 

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Hi all.I'm going to buy a HP Spectre x360. I've seen that there are three different products with (apparently) same specs but different product number: HP Spectre x360 - 13-4124nlHP Spectre x360 - 13-4132nlHP Spectre x360 - 13-4136nlDoes someone know something about the differencese between those?Thanks. 

A:Differences between Spectre x360

Hi, They are very close but NOT the same. Now, print the following specs and compare line-by-line. Can you see the differrences.   http://support.hp.com/ca-en/document/c05218339  http://support.hp.com/ca-en/document/c05226593  http://support.hp.com/us-en/document/c04939802 Regards.

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I was using my spectre x360 with the battery charged to 100% and plugged in. Then suddenly the entire system just shut down. It won't turn back on (even after a hard reset) and the charge indicator light no longer turns on when its plugged in. So I've basically got a $2,500 paperweight sitting on my desk, and I must say I am extremely disappointed in this less than 2 year old supposedly premium laptop from HP. This device should have easily lasted 4-5 years not a little over 1. The laptop itself is in prime condition and looks brand new, there are no dents or scratches, and it has not been dropped once in its entire life.  Reading through this forum it looks like this is a very common problem with this particular laptop from HP, so I hope that there is some reasonable solution. 

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RELEVANCY SCORE 56

I have an HP Spectre x360 Convertible with Product Number K8P19LA#ABM. I want to use it as a drawing and sketching tool. I have read several reviews from other x360 owners and decided that my best option was to buy a Dell Active Pen PN556W to use. Similar qualities as the HP Active Pen (which are not sold on my country) but with better reviews. I have had no opportunity to use my pen, as it is not recognized in any way by the screen.I have also installed the Anniversary edition of Windows 10 with better Pen Support and it still doesn't recognizes my pen. My configuration is:Windows 10 ProPen and Touch Support with 10 Touch Points

A:Spectre x360 stylus

Hi,  Is Dell stylus support HP machines mentioned on its specs ? You are asking HP to support another vendor's product here. From my view: No HP won't support other vendor's products unless HP does not have equivalent products.Dell may be very happy for HP (or other competitors) to support its products, it will sell more and laughing to the bank.Regards.

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I just bought an hp spectre x360 today and my webcam looks really really bad, I've watch reviews of the computer online and the videos using the webcam look way better than mine does, could there be something wrong with my computer? Is there something I can do regarding the settings? 

A:My Spectre x360 webcam looks really bad

Hi @Tudela?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your  HP Spectre x360 and issues with the WebCam looking really bad.  Here is a link to check your settings in the WebCam. It has a section inside the document for Quality issues. What program are you using?Please let me know how this goes.You can say thanks for trying to help by clicking the Thumbs Up below!.Thanks.

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When I try to turn on the laptop and press the power button it just blinks once and then nothing happens. I tried holding it for 15-20 seconds already and it's a spectre so it has a built in battery that I can't take out. Please help

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Hi there, I purchased my spectre about 1 week ago. I've noticed however, that each time I've used it, even for basic web browsing or word processing, that the bottom of my laptop gets so hot - too hot to have on my lap... And too hot to even pick up.Ive just been using it, and this time it was so hot, I had to shut down as I was worried. It took a good 5 minutes to cool down befor I could touch it even. Also, my keyboard was getting quite warm as I was using it - which prompted me to feel underneath.could someone please contact me about this. I'm an IT professional, and have spoken to others in the field as well - it seems to be a common problem. However, mine seems to be the only one I've come across that is literally too hot to touch.it seems to overheat with just 30 minutes use or so - sometimes it takes a bit long to over heat- but always within an hour. I've not used it for anything too processor intensive yet - as I tend to use my otherg laptop for that.I look forward to hearing from you. I'd prefer a response by email, as I don't tend to log into the Hp website.thanks

A:Spectre x360 i7 too hot to handle

 Hi @JaasaI have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works, this post has instructions. You can say thanks for trying to help by clicking the Thumbs Up below!Thanks. 





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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Hello I would like to use an HP for my work laptop, howver it needs to have a TPM chip. Do any of the black/copper Spectre X360s have a TPM chip. Especially these models: 13-4116dx Or one of the new 13 models - although not happy 13s dont come in black only silver. HP Spectre x360 13-ac075nr (New Model) Thanks

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RELEVANCY SCORE 56

Hello, I just received my i7 model of the HP Spectre X360 today and after a short period of use on the computer the upper left corner of the body of the computer becomes very hot, so much that resting it on part of my body becomes unbearable. I had read up on the notebook before buying it and the only mention of any issue of this sort was in a pros/cons list in one review that merely stated that "the bottom runs warm." Thus I was not expecting this level of heat while using the laptop rather casually, as the most intensive thing I was doing was streaming videos. Is this normal for what I am doing on this laptop? It's not the worst problem but it is definitely worrisome as I am planning on using this laptop for the next four years or so. Thank you all in advance!

A:Spectre X360 Extremely hot

Hi @yiajiipamu ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George



I work for HP

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RELEVANCY SCORE 56

Recently got a brand new Spectre X360 notebook from Dubai. Unfortunately the Sound does not seem to work. Any advise on how this may be solved or what the problem maybe? Would I have to return the laptop to Dubai for any repairs or can it be sent to anywhere in South Africa?

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The latest Spectre x360 model has most of the specs I am looking for in a new laptop...  except the physical size!  A 15" laptop suits my needs better than 13" but the specs of the 15" model have not yet been updated.  When will a new 15" Spectre x360 model with a 7th generation/Kaby Lake i7 Intel processor be released?

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RELEVANCY SCORE 56

Hi, just ordered the Spectre x360 after a lot of googling around about it's active pen support.  I haven't been able to find the official "HP Active Stylus" in my country (Norway), which I've read quite a bit of negativity about anyways, however I found one named "HP Pro Tablet Active Pen" (K8P73AA) which according to a reply by an HP employee in an older thread (http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Spectre-x360-Active-Pen-Stylus-C...) is supposedly supported by the Synpatics digitizer in the x360. The official documentation however, has no mention of this. I've also read an overwhelming amount of feedback that a recent firmware update disabled the support for the Dell stylus which many apparently found success in, so this is another reason I am uncertain. Could this update have disabled the support for the other HP styluses as well? Before i go out and spend a lot of money on this pen I was wondering whether someone has tried the HP Pro Tablet Active Pen themselves on the x360, or whether any HP employee could confirm this compatibility. Again, this is the black stylus (K8P73AA) (http://www8.hp.com/us/en/products/tablets/product-detail.html?oid=7530365) im looking at, not the silver/white one found here: http://store.hp.com/us/en/pdp/hp-active-penThe lack of synaptics-supported styluses (and documentation thereof) was almost a real deal-breaker for me since im going... Read more

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RELEVANCY SCORE 56

I have a Spectre x360 with windows 10. It freezes several times a day, especially after I put in on sleep, what can I do?

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RELEVANCY SCORE 56

My Spectre X360 is becoming extremely warm in the bottom upper left. It is to warm to have on my lap and I am worried about the computer becoming too hot. The laptop was bought only a month ago and I have yet to use it for any extensive purpose. Is this just a problem with this model or just mine? And is there anyway to fix this or will I have to buy an external fan?

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Unfortunately our machine is 1 year + 1 month old and they won't give us a break on the repair. They estimate that it would be $300. I agree with many folks on this topic that this is a design issue and they need to do a recall instead of having their customers pay to replace the faulty parts.

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Could not be more upset with HP. As I search the forums I am seeing so many people with this problem and looks like me the college student is the next on the list. My spectre x360 is just over a year old, shocking just past it's warranty, and the motherboard fried itself. I paid nearly 1400 dollars for this laptop as an investment in college. Now I'm only praying a local repair shop can salvage the memory. I'm left without a laptop during exam month and have lost all my college work. I was then asked at tech support to pay them nearly 700 dollars just to look at my laptop. I will honestly never buy from HP again, I paid good money I saved for college on a laptop I loved and it is now gone with HP refusing to help me out in any way. I took care of this laptop like a child had protective casing and everything not a dent or scratch to be seen, clearly a problem with HP and they won't fix it. So dissapointed.

A:HP Spectre x360 Failure

@VictoriaA13

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 56

I bought an HP Spectre x360 for college and everything was fine at first.... but for the past couple of months, my laptop has been having some real loud fan issues. Just by starting up the device with minimal programs causes it to whir very obnoxiously. I only have Skype, Microsoft Office, and a few other basic programs installed on it... is there any way to fix this?











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A:HP Spectre x360 Fan Issues

Hi there @rawrimmakitty?,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand you are having an issue with a noisy fan. I will be glad to help you. Can you try the steps in these documents? Fan is Noisy and Spins Constantly, PC is Warmer than Normal.Reducing Heat Inside the PC to Prevent OverheatingTesting for Hardware Failures (Windows 10, 8) Please keep me informed of how thing went. If you require further assistance let me know and I will gladly do all I can to help. Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.

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RELEVANCY SCORE 56

I received my Spectre some two weeks ago and I started only to gave name and password, change keyboard to UK and then left to charge the battery. Now I try to use it, and I forgot the the password and the hint leads to nothing, what can I do?  Hard reset does not works.... Thanks for your help

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RELEVANCY SCORE 56

I recently purchased Spectre Pro x360 G2 V1B04EA and now I'm looking for a compatible stylus.Thank you

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