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Can't browse Internet zone when protected mode is ON

Q: Can't browse Internet zone when protected mode is ON

Since a few days back a strange problem started ocurring for some users in our domain. Some have IE9 others like me have IE11. Problem is that IE can't browse Internet pages (it just keep loading with the white screen) when Protected mode is ON. Previously
there was no problem with this. Other browsers don't have this issue. OS in the company is Win7.
Thank you.

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A: Can't browse Internet zone when protected mode is ON

Hi Leo,
Could you please include a link(s) (copied from the IE Address bar) to any website you are having problems with, in your questions. This will enable us to visit the sites to make some tests and guesses.
Protected Mode, on Win7 forces the IE tab process to use a x64 process, so x86 activex controls will not run and are blocked.
For IE11/Win7 there is also ActiveX filtering which will stop x86 or x64 ActiveX controls from running.
IE11 also has depreciated the ActiveXControl object which some sites may use for feature detection. From memory, I don't think IE9 had ActiveX filtering, but there are Addons for all versions of IE (Flash block for example) that have a similar functionality.
Use Tools>Manage Addons>Show all Addons to locate and find the properties of your installed ActiveX controls and whether or not they have been disabled.
So I await your re-post with some sample web addresses where the problem is occurring.
Also, the first step in troubleshooting web browser issues is to test in noAddons modeRob^_^

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I'm finding that our users are experiencing issues accessing full functionality from multiple web sites and when I disable Protected Mode, their issue is resolved.  I have some specific cases that I would like to share:
1. A website which is secured.  The Windows security dialog appears and prompts the user to enter credentials (Not an HTML form...this is a windows dialog).  If protected Mode is enabled on the Internet zone, then this prompt never appears and
therefore the users cannot sign-in and gain access to the site.
2. OneDrive for Business and SharePoint Online are accessed using ADFS for authentication.  The sites were attempting to load but simply timing out until I disabled Protected Mode on the Internet site.  Then the both sites (accessed via
https://portal.office.com) would completely load and be usable.
3. There are others but now that I think of it, they appear to be redundant.  It seems with Protected Mode enabled, authentication does not function properly on multiple sites.  We have tried circumventing this by adding some of these sites to
the Proxy Exceptions List and also configuring policy to treat all Proxy exceptions as Intranet Zone.  Protected Mode is disabled on the Intranet zone.  However, it seems counterintuitive to have Internet sites added to the Intranet Zone or to Bypass
the proxy server to access them.  So I would love to know where I'm going wrong with our configuration of In... Read more

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The message is a waste of my screen real estate. Yes, Protected mode is turned off. Sure it is, I turned it off myself, and it will stay off. Now how do I disable this annoying nag message?
Also the messages about File Downloads. Never once in my life I clicked a download link by mistake. Yes, I'm clicking that dang URL, because I wan't to download that dang file, now get out my way, annoying warning message. How do I disable this one
too? Thank you in advance

A:How do I disable the "Protected mode is currently turned off for the Internet zone" message?

Based on my research, this is by design. You cannot disable the warning when you open a new IE windows.
If you find have any inconveniences or suggestions, please submit your feedback to our Product Feedback Team :
Thanks for understanding.Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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Hello All,
We are unable to open any Microsoft KB article with "protected mode on" for Internet zone.
Same works by disabling it or using third party browser, pls help.
Win 8.1 with IE 11. Issue with all the users.

Thanks in Advance

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I'm unable to browse the internet in normal mode, I've made a post in the "Am I infected? What do I do?" section, but I still have no luck. I've tried alot of things to fix this problem, it's all in http://www.bleepingcomputer.com/forums/t/188811/able-to-browse-in-safe-mode-but-not-in-normal-mode/? This is the HiJackThis.log in normal mode,Logfile of Trend Micro HijackThis v2.0.2Scan saved at 20:32:44, on 2008/12/30Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Ahead\InCD\InCDsrv.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exec:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exeC:\Program Files\Logitech\QuickCam10\QuickCam10.exeC:\Program Files\Windows Live\Messenger\MsnMsgr.ExeC:\Program Files\BitComet\BitComet.exeC:\Program Files\TaskSwitchXP\TaskSwitchXP.exeC:\Program Files\DAEMON Tools Lite\daemon.exeC:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exeC:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exeC:\Program Files\Or... Read more

A:Able to browse internet in safe mode, but not in normal mode

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until instructed to do so! Let me know if any of the links do not work or if any of the tools do not work. Tell me about problems or symptoms that occur during the fix. Do not run any other programs or open any other windows while doing a fix. Ask any questions that you have regarding the fix(es... Read more

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I had some viruses on my computer and I had to remove them with McAfee and Malwarebytes. I have run scans since then, and it is saying that it doesn't find anything, but I still can't browse. HELP!Mod Edit: Topic moved from HJT to more appropriate forum~ TMacK

A:Can't browse the internet in normal mode, but can in safe mode

Hello and welcome to Bleeping Computer.Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.Lets take a look with Malwarebytes (just another time with an updated version, i am aware that you have run it before)Please download Malwarebytes' Anti-Malware from here:MalwarebytesPlease rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exeMBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Double Click zztoy.exe to install the application.* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.* If an update is found, it will download and install the latest version.* Once the program has loaded, select "Perform Full Scan", then click Scan.* The scan may take some time to finish,so please be patient.* When the scan is complete, click OK, then Show Results to view the results.* Make sure that everything is checked, and clic... Read more

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Alright so I am working with my brother and on his computer he got a new modem and ever since he can surf the internet in safe mode but cannot browse the internet in regular mode. However in regular mode he can run windows update. Tried winsock, there are no proxy settings in IE 8, reset IE 8, /flushdns, disabled all services in msconfig and still nothing in regular mode. Had Norton but uninstalled it and ran norton removal tool to no avail...Any ideas?

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Logfile of Trend Micro HijackThis v2.0.4Scan saved at 2:12:25 AM, on 6/5/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Lavasoft\Ad-Aware\AAWTray.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\Program Files\Internet Explorer\iexplore.exeC:\Documents and Settings\Administrator\Desktop\HijackThis.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http... Read more

A:Can only browse the internet in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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i need some help please the internet protected mode that shows on the bottom right side of a web page show's that it is off but the check marks are in place in the box's that you turn it on with and i have checked all the settings that i know to check to have it set to ON but it shows off. i have vista 64 bit on a HP desk top e9120y with IE8.

A:internet protected mode

Hello Jerry,

In Internet Options under the Security tab, click on each zone icon at the top to double check that the Protected Mode option is checked in each zone. Be sure to close and reopen all instances of IE8 to apply the changes afterwards. You may not have it checked in one of them, or did not open and close IE8 afterwards before.

Hope this helps,

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I have tried EVERYTHING and it will not turn on like wtf and im getting pop ups like crazy! PLEASE HELP!

A:Internet Protected Mode:Off

Hello Vistaftw, and welcome to Vista Forums.

Protected Mode is turned on by default, so reset Internet Explorer back to default settings to see if this may help.

Hope this helps,

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please help i keep getting a message at bottom right hand corner saying protected mode is off it keeps coming on and off and i keep getting a blank white page how do i fix it thank you

A:internet protected mode off

Read the following: Internet Protected Mode

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Using Vista home premium and had to place 4 links into the trusted sites in security to get vista to accept activeX so i can get to play at game site i like and it worked.

But clicked the protected mode back on, and getting a warning its still off, is there a problem with having links in trusted sites and having the protected mode running? Or did i miss something??

What does the internet Protected mode do and shouldn t it be on if possible? - thanks . . .

A:Internet Protected Mode

From the Microsoft website: "In Protected Mode, Internet Explorer 7 in Windows Vista cannot modify user or system files and settings without user consent. Protected Mode requires the user to confirm any activity that tries to put something on your machine or start another program."

The first thought that comes to mind is the browser reset function that restores IE7 back to facorty defauts. This tends to clear up alot of thoses things like this that cause strange problems. You can find the Reset in the Internet Options under the Advanced tab.

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Just recently installed Windows 7 64-bit. the internet protected mode will not turn on. same thing happened on the 32-bit os. was on when I first installed but turned off and wont turn back on. Thank You for your help.

A:Internet Explorer Protected Mode

Do you have UAC turned on? And not using the built in Administrator user?

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I'm a novice and have just this netbook up and running. On the bottom of the screen is says the Internet Protected Mode Off. Tried the Windows help bit and followed the instructions, knowing that I hadn't changed anything despite what they said, but it didn't change anything. What does it mean, Protected Mode Off and how do I change it to on?? I have AVG virus protector installed. Help, please.

A:Windows 7 Internet Protected Mode Off

Hi Catandducklover and welcome to the Forum.

Check out the link below, I think it should clear your problem.



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I am using Win 7, 64 bit with IE 8
I went into Internet Options, Security Tab and turned Protected Mode off for each of the Internet zones (I don't remember why) but then later turned Prot Mode on again for each of the zones.

But the status bar at the bottom of IE 8 window says Protected Mode is Off.

How do I get the Status to indicate properly?

A:Internet Explorer 8 Protected Mode On or Off

1.) Launch Internet Explorer.

2.) Go to 'Advanced tab' in 'Internet Options' Pop up window.

3.) Down below 'Settings' clcik on "Restore advanced settings"

4.) Now under "Recent Internet Explorer settings" click "Reset..."

5.) Restart IE.

Thank you :)

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Hi. I am using windows Vista. At the bottom of the screen when I am in explorer an using the internet - it says Protected Mode: Off. It used to day 'On'. I am worried why it has changed. How can I switch it back on again - also what does it mean? what is it protecting me from. I have installed some plug-ins - maybe this is why?

Thank you

A:Internet Protected mode has changed by itself!

Go to Tools / Internet Options , Security Tab.

Click on each icon, then for each icon's page, checkmark Enable Protected Mode ....
It doesn't do any harm to enable protected mode for all types of sites.

IE classifies web sites you go to, and detects whether they are local on your hard drive, on your intranet etc. and turns Protected Mode on or off accordingly. After setting the checkmark as per above, it will always be on.

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I'm  trying to understand how these two options work together. 
If 'Run As Administrator' is unchecked
on IE shortcut, does Protected Mode in IE Option work or not? 
If 'Run As Administrator' is checked
on IE shortcut, does Protected Mode in IE Option work or not? 
In my assumption, the Enable Protected mode in in IE internet zone only works when IE process is launched with a standard  user access token the user uses . If IE process is launched from a administrative user token (run as administrator), will this
IE Option still work if it's checked and restrict access to securable objects like system files and registries?

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Since August 28th Automatic Download from Microsoft, I've been unable to print documents in Internet Explorer which concern mostly finance. This includes Intuit payroll check stubs, my bank statement, and sometimes a recipe. The webmaster at the USPS consulted about the inability to no longer do Click N Ship labels suggested Internet Explorer 8 as the villain and suggested I change browser. Should I go back to Internet Explorer 7 and if so how. Using a different browser like Mozilla's would be difficult because of my vision. I have to stick with what I know. Or should I delete the update if that is where 8 replaced 7?
If you can help please e-mail me at [email protected]
PS If I disable protected mode even for a few minutes, my computer just goes crazy with security warnings... and this doesn't work in all cases such as Click N Ship.

A:Protected mode in Windows 7 -- Internet Explorer 8

Have you tried to add the sites you need to print from into the trusted sites?

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I was checking the Internet Explorer default security settings for the different zones. I haven't changed anything and mine are showing Protected Mode is Enabled for the Internet and Restricted zones.
But Protected Mode is set to Off for Local Intranet and Trusted sites. Are these settings the correct defaults?
I have read on some sites that Protected Mode is set to be Enabled by default for all the zones except the Trusted zone or was this with older versions of Internet Explorer?
Im not even sure what a Local Intranet is!! Im just accessing the Internet using a single PC from home and my computer is using the Private Network setting

A:Internet Explorer Security zones and Protected Mode

I do not pretend to be a expert at this. I did just look at my Windows 8.1 Internet explorer settings and they are exactly as You describe Yours are set. I do tend to use FireFox a lot for the Spell Checker and Internet Explorer 11 for some things.
I hope this helps somewhat

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I was checking the Internet Explorer default security settings for the different zones. I haven't changed anything and mine are showing Protected Mode is Enabled for the Internet and Restricted zones.
But Protected Mode is set to Off for Local Intranet and Trusted sites. Are these settings the correct defaults?
I have read on some sites that Protected Mode is set to be Enabled by default for all the zones except the Trusted zone or was this with older versions of Internet Explorer?
Im not even sure what a Local Intranet is!! Im just accessing the Internet using a single PC from home and my computer is using the Private Network setting

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Ok, this question has been asked around many corners of the Internet and these forums and I haven't found a "real" answer so I'm asking it again and hopefully seeking a final resolution to the problem.

When "Protected Mode" is turned On, users are unable to view some folders in the file upload dialog that they can normally view (e.g. under Documents, Pictures, etc.).When viewing the same folders in Explorer running as the same user as the Internet Explorer instance, the missing folders are viewable.Launching Internet Explorer "as an administrator" allows the user to view the missing folders (but this is not recommended due to security concerns).
So far, the workaround that I found was to either run some crazy tool from BleepingComputer called Unhide that resets everything on your system -- this is the sledge hammer-to-thumbtack approach.  Another one was to go into Organize > Folder and
search options > View and uncheck the hide options and select the show radio option.  The last one was to search for the folder in the file upload dialog, right-click the folder, and uncheck Hidden.
None of these, IMHO, are valid solutions to the real problem which is that something is special about this folder that is causing IE in Protected Mode to treat the file as Hidden.
The last "workaround" seems to indicate that the "hidden" file attribute is set for the file, but this doesn't app... Read more

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My nephew just moved in with us and is going to take online high school classes, but his computer is messed up. Need it working ASAP.
In "normal windows xp mode" it will ping websites such as yahoo.com as well as ping IP addresses but it wont browse the internet. It does browse just fine in safe mode with networking.

The problem started when we were trying to fix his magicjack. We uninstalled SP3 and magicjack works perfectly now (just cant browse with any web browser). I can get into his shared file through the network. The computer is wired to the Netgear router. He is running Norton 360 (which we have tried uninstalling an reinstalling with no luck). I have checked and rechecked his network settings, TCPIP settings and internet settings. I have tried the winsock fix as well with no differences.

Please help.
Thanks for reading.

Highjackthis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 936 PM, on 9/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
H:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
H:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe ... Read more

A:can ping, cant browse, can browse in safe mode

Hello & welcome to TSF,

i was just having the same issue

i droped / removed IE8 to IE7 and issue sovled

try this

IE8 is still in it testing faze / may be your whole issue


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Hi, I have turned off my internet protected mode on my IE8 browser and I wish to turn it back on. However, I am unable to do so even though I have reset the browser settings to default under tools > internet option > advance > reset > reset all personal settings. I have closed and restart my browser.

I have done in both on the 1) browser and 2) control panel > internet option but to no prevail. Can anyone please advise me? Thanks!

A:Turned off Internet Protected Mode and unable to turn it back on

Do you have UAC turned off also? That will keep it from being turned on.

See if this helps also,

Internet Protected Mode Off - Windows 7 - Cannot turn Protected Mode On

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If I want to reduce the level of access that a malicious website might have on computer, then I can turn on Phishing filter and that takes care of this problem.
I just came to know that , I can enable IE Protected mode and that will reduce the level of access a malicious website might have on computer.

Are both these solutions used for the same purpose ? Which one is better option ?


A:Whats difference between Phishing filter and Internet Explorer Protected Mode ?

In Protected Mode, Internet Explorer cannot modify user or system files and settings without user consent. Protected Mode requires the user to confirm any activity that tries to put something on your machine or start another program. By ensuring the user consents to these kinds of actions, the likelihood of automated or unwanted software installation is reduced. This feature also makes you aware of what a website is trying to do, giving you a chance to stop it and take time to double check the trustworthiness of the website.

Phishing is the technique of convincing a user to send personal information to a bogus (or potentially malicious) website that is designed to appear legitimate. The Phishing Filter in Internet Explorer combines a local system scanning for suspicious website characteristics with an online service.

Hope this makes sense.

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When online in IE, bottom toolbar says Internet protected mode OFF, when I double click on that, it opens internet properties, where there is already a ck mark in the box that says ENABLE PROTECTION MODE (REQUIRES A RESTART OF IE), but I restart IE, still unprotected message.
OK, then try rebooting pc...darn, still unprotected. Ok, uncheck the box, click apply, then ok, restart pc, then go into internet properties and ck the box all over again...and on and on and on...
So, how exactly is this SUPPOSED to work ?

A:IE and the protected zone

Did you disable UAC? If UAC is disabled, Protected Mode is turned OFF.

Do you run IE as administrator? Protected Mode is turned off when IE is launched by right clicking on the IE icon and selecting "Run as administrator" or when IE is launched with administrative privileges from another application.

The same occurs when browsing local pages.

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When my friends ask me how I am finding Vista as compared with XP, I merely
tell them that I have found no new features or functionality.There are only
more autocratic and annoying controls and Vista tries to organize things for
user without giving him the freedom to decide whether he wants his files,
folders, task bars, toolbars and what not by Vista's own idiosyncratic

I have been using Vista for the last 3 weeks but never was stopped by a barrier called the Protected Zone, so far. Today I found the Internet Explorer flahing a protected Zone signal in the bottom bar and denying me access to the web-page of
Star World, a TV channel seen in Asia, when I tried to see the channel
schedule for today. Obviously, it is idiotic to bar me from a web-page which
I frequently check and should not suggest any harm to the most sensitive
nose of any security expert. There are already three other security barriers
raised by Vista, operational in my system: 1) Firewall, 2) Malware
protection and 3) Other security settings. On the top of that now comes the
Protected zone which is supposed to protect the user from malware.

It is unfair to spring a surprise on the User and suddenly activate a new Security barrier. The least that could be done before arbitrarily prohibiting access to web-pages would be to ask the User if he wants all his frequently visted web-sites listed in Favourites by him to be excluded from this dictatorial ban. Could Microsoft not have provided at lea... Read more

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I started having said problem during virus removal.
I had removed multiple virus via malware, SAS, aSquare, combofix, and, I could not connect to any websites.
Via my wireless connection, windows said my signal strength was good and it was connected to the wireless network.
I tried pinging different websites like yahoo.com, google.com, etc and all my requests timed out.

So I decided to trouble shoot.
Booting into safe mode w/ networking worked fine. I was able to ping and connect to websites via Internet Explorer.
I ran SpybotS&D, and it removed a win32.agent and some sort of malware that had firewall in the name... forgot exactly what it was, and I don't have the log on hand.
Anyways, after this removal I tried again to ping website like yahoo.com, google.com, etc, and the ping worked fine.
However, I still could not connect to any websites via Internet Explorer. I tried reinstalling IE, but its the same story.
During this whole process, I have been able to use Internet Explorer succesfully only in safe mode.

Any ideas? I doubt it is a virus directly causing my problems. It's had a thorough cleaning. Maybe some left over wreckage?
I doubt its a firewall issue. CA's personal firewall is installed on the machine. I know CA antivirus is running in safe mode, I'm not so sure if the firewall does or not. I'm assuming it does.
I don't know where to even start on this. Any help would be appreciated.

A:Can't browse in normal mode, works fine in safe mode.

Hello,You should not browse in Safe Mode because your security programs do not function in safe mode which means that more malware finds its way onto your computer.This issue is related to the issue you have posted here: http://www.bleepingcomputer.com/forums/t/240716/sdra64exe-uacinitdll-fakealert-vundo/ Because you have this log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response ... Read more

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Hi peopleJust a small problem, I hope.In my HijackThis v2.0.2 report it showsO15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet ZoneO15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet ZoneO15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet ZoneO15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet ZoneO15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet ZoneI have never come across this before & I havent a clu how to recify it, Can you help please.DDS (Ver_09-12-01.01) - NTFSx86 Run by Mick at 10:39:29.44 on 03/02/2010Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_16Microsoft? Windows Vista? Ultimate 6.0.6002.2.1252.44.1033.18.3326.2387 [GMT 0:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k rpcssC:\... Read more

A:O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone

Hi mickjapa108,Welcome to Virus/Trojan/Spyware/Malware Removal (VTSMR) forum. I am going to assist you with your problem.Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.Your log(s) show that you are using so called peer-to-peer or file-sharing programs. These programs allow to share files between users as the name(s) suggest. In today's world the cyber crime has come to an enormous dimension and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of the malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. Some further readings on this subject, along the included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."Removal InstructionsPlease open HiJackThis by right-clicking it to run it as administrator and choose do a system scan only. Check the boxes next to ONLY the entries listed below (if present):O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Z... Read more

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I am desperate for help. Here's the situation:

1. I can browse perfectly with Opera, update my antivirus definitions, etc.
2. I CANNOT browse with Internet Explorer (Cannot find server, The page cannot be displayed)
3. I can log-in to my ym account using Trillian.
4. I CANNOT log-in using Yahoo Messenger (7.5 nor 8). It always says that it cannot connect, and to try again.

Here's what I tried to do to no avail.

1. Checked my IE settings.
2. Set IE settings to default.
3. Cleared cookies, temp folder, etc.
4. Shutdown ZoneAlarm.
5. WinSock XP Fix.
6. Checked for spyware using Spybot, Adaware and Spy Sweeper (and Zonealarm)
7. Cleared my DNS (the default)
8. Used OpenDNS.

My computer:

1. Windows XP SP2 - always updated when it comes to fixes
2. ZOnealarm PRo - always updated virus definitions and spyware definitions
3. Internet explorer v6.0.2900.2180.xpsp_sp2
4. ordinary aDSL, no home network whatsoever

Hope someone could help...

A:Can browse with Opera, Cannot browse with Internet Explorer 6

please help

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I just did a reload and went to use IE7 and saw that the protected mode was Off.

I double clicked on it, lower right side of screen, and a Security box came up indicating that it was in the Protected Mode, with the upper Internet Icon being assigned to the setting.

I unchecked the box and clicked Apply and a couple warning boxes came up and I clicked OK on them. I then got off of IE7.

Later I came back to IE7 and went to the Security box again and clicked to Enable the Protected Mode. I then got off of IE7 and then later came back, I did not do a restart, and it still did not take. I am still in the Protected Mode: Off status.

Does anyone have any advice as to how I can get this change to stick?

Any inputs will be appreciated. Thanks

A:IE 7 Protected Mode not able to change to Protected Mode

There are a few things which will stop Protected mode being applied.An explanation and a flow chart are here

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I don't know if I've posted in the right place...so I'll say sorry if I posted wrong.

My computer is Microsoft Window XP SP2

And since I'm a total noob in computer..I think I may have messed up my computer alot.
Just like the topic, I'm unable to browse internet in normal mode, yet I'm able to use Window Live Messenger, Mirc, BitComet,Skype, or other IM.
IE 6 and Firefox(2 browsers that I have) don't work.
But I'm unable to get updates from any programs that I've stated above.

I've looking for resolutions in many forums for 3 days (I'm not giving up and send it to my local computer shop, sorry for the troubles, really want to fix it myself), although there're alot of topics that are alike, none of the resolutions work on my problem.

I've tried winsockfix, did not worked.
LSPfix.exe, it said there're no problems.
tried winsock reset in cmd.exe, did not worked.
tried scanning the computer over and over again(Anti-virus and spy-ware), fix some problems, but not this one.
I've installed ionoAntivirus, ionoSystem Mechanic, fixed registry keys problems, and other that the iono products included, but this problem still keep on going.
After that, I've uninstalled iono products, tried Kaspersky, no luck.
And after that, I'm currently using ZoneAlarm now, scanning at the moment. But I'd highly doubt that it'll fixed my problem.

Still, I apologize if I've posted in the wrong section, I hope someone can ... Read more

A:Able to browse in safe mode, but not in normal mode

Please download Malwarebytes Anti-Malware and save it to your desktop.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.Make sure that e... Read more

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So I had this Aero theme problem which I got fixed by doing repair install. But after that I got the internet problem which is that I cannot browse the web, but it is connected. Both wireless and cable. I can access internet in safe mode. I've tried searching for malware but nothing came up. Please get back to me soon so I can get the issue fixed by your help

A:Cannot browse web in normal mode, only in safe mode.

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs DDS.txt

Save two logs onto your desktop and upload them with your reply

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I click "dont allow" after checking the box i front of "dont ask anymore".
But it opens the same pop-up next time i open a new window or the next time i open IE.
What do I do?

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The subject says it all. We have all the
PCs in a domain. Via GPO
is "Enhanced Protected Mode"
Under Win 8.1.
everything works perfectly.

Update on Win10: domain user
(with roaming profiles
- but should not matter ...) are not able to open any page in IE zone "internet. If I type the URL manually and press ENTER, nothing happens. When I click on a link tp any external page on our
intranet page, two new tabs open with
the URL "res:
//ieframe.dll/acr_error.htm#,about: blank"

Intranet and Trusted Sites
(also via GPO defined) works fine (because protected mode is disabled for them by default).

By trial and error I found out that it
is the "EPM" that causes the problem.
If I switch it off, IE works again.

But why does it work
under Win8.1 and no longer
under Win10?
(BTW, when I try to start IE like this "iexplore -extoff", it opens with an empty window, stays for about ten seconds and then closes again. No error message, nothing ...)

Can anyone confirm this behavior?


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I am running IE 8 on Win 7 and have a problem accessing a site I am having developed. Problem is resolved by disenabling the protection above but I want to know if this is just my problem or if anyone else on Vista or Win7 encounters the same problem. I cannot expect customers to disenable. When I select an item for the shopping basket and press confirm the basket empties to zero. Please someone on one of the versions above have a go for me just as far as "confirm basket - no further!". Big ask I know. Thanks
Graham site is "marthascloset.co.uk" Thanks.

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I for one love a challenge.. ( to a point)
Have a newer computer here running Windows 7 with office 2010.  The user double clicks on an excel spreadsheet and up comes Excel as it should, and up comes the document.  All of the options are grayed out so it is either opening in read only mode or some sort of protected mode, I suspect the latter.
Here is the gotcha; if you move the document on the screen, or minimize it and maximize it, all is normal after that.  Currently scanning for VIRI but I don’t think I will find anything.

A:Document opens in read only mode protected mode until...

Sounds as though the document is not active until selected. But, this is only a guess on my part.

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I can usually get these, but this one is giving me problems. It is a customers computer that I can browse fine in Safe Mode, and Diagnostic Mode. I can not browse in Normal mode. Normal Mode does have a valid IP, I can ping, sync outlook, and even receive updates and run messengers.

Issue started with a blue screen. chkdsk /r fixboot fixmbr got it back up. But wouldn't browse. So far I have:

Ran Malwarebytes, cleaned out a couple of things.
Ran HiJackThis, cleaned out a couple of things.
Upgraded to IE 8
Is using service pack 3
Checked Proxy
Installed Chrome and FireFox, same issue
Microsoft's fixit tool for Winsock issues
A repair install for Windows
Uninstalled all firewalls and Antivirus
Used the Norton Removal Tool, McAffe Removal Tool,
And used the AOL Removal Tool
Checked TCP/IP settings
Tried wireless and hardwired
sfc /scannow

My guess is a service is running to block browsing? Cause it works fine in Safe and Diagnostic mode which loads the basic services and drivers.

Any ideas would be a big help, willing to try anything at this point, just trying to avoid wiping it and reinstalling.

A:Can not browse in Normal Mode

im having a problem of the same type

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This one should be easy - I can only browse the web when I'm in safe mode. It works perfectly fine when im in safe mode, which i am in now - very speedy and such, but when im in normal mode i cant get online. I can get to my homepage on firefox but then it stalls out, freezes, and I have to manually restart. I dont have any processes running that would eat up bandwith, and its perplexing that the cpu works fine in safe mode. I already found whenusave in the hjt log, but I ran all the normal stuff - avast scan, ad aware, spybot, disk cleanup, etc, and found nothing. Please help, its driving me crazy. Thank you very much, let me know if you'd like a combofix log, and let me know if whenusave could be causing all this.......MattLogfile of Trend Micro HijackThis v2.0.2Scan saved at 12:23:18 AM, on 07/19/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\SYSTEM32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Zone Labs\ZoneAlarm\zlclient.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Trend Micro�... Read more

A:Can Only Browse In Safe Mode

Hello,If you still need help, please do the following:Open HijackThis.Click on the Open the Misc Tools section button.Look under System tools.Click on the Open Uninstall Manager... button.Click on the Save list... button.It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.Notepad will open. Please post this log in your next reply.In your next reply, please post:Uninstall listA new HijackThis log

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I'm running Windows XP SP3. For some reason, web browsing only works in safe mode. When I try to load a webpage normally, it stalls indefinitely. I'm also getting popups in both firefox and internet explorer occasionally. I'm also not using anything like bittorrent that might suck up my bandwidth. However, everything works fine in safe mode (which is what I'm currently running)

NOD32 antivirus turned up nothing, and neither did adaware...

Here's my hijackthis log I ran a few minutes ago when I last booted normally:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:39:46 AM, on 5/6/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Prog... Read more

A:can only browse web in safe mode

Please visit this webpage for instructions for downloading and running ComboFix.

Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.

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I have a Gateway laptop that can only browse the internet in safe mode. The following is my HJT log - please help!!!

aLogfile of HijackThis v1.99.1
Scan saved at 8:42:31 AM, on 1/12/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\STOPzilla!\SZServer.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Gateway Utilities\GWInkMonitor.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\StarBand\Mission Control\HsuGui\HsuGuiControl.exe
C:\Program Files\Symantec\LiveUpdate\AUpdate.exe
C:\Program Files\StarBand\Mission Control\TaskBarClient.exe
C:\Program Files\Clarisys\Claritel-i750\Ipnappgw.exe
C:\Program Files\STOPzilla!\STOPzilla.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Gilat\QMS\QMS.exe
C:\Program Files\Gil... Read more

A:Solved: can only browse in safe mode /HJT log

what happens when you try normal mode ?

Download pocket killbox from http://www.thespykiller.co.uk/files/killbox.exe & put it on the desktop where you can find it easily
Run hijackthis, put a tick in the box beside these entries listed below and ONLY these entries, double check to make sure, then make sure all browser & email windows are closed and press fix checked

O4 - HKCU\..\Run: [gws8Rhdtl] ds1enh.exe
now Start killbox, go to options on the top bar and make sure remove directories is enabled and remove duplicates is UNCHECKED paste the first file listed below into the full pathname and file to delete box

The file name will appear in the window, select delete on reboot , press the red X button, say yes to the prompt and NOto reboot now then repeat for each file in turn

[Note: Killbox makes backups of all deleted files & folders in a folder called C:\!killbox ] If Killbox tells you any files are missing don't worry but make a note and let us know in your next reply


Then on killbox top bar press tools/delete temp files, in the pop up box in the NT section select temp & temp internet & cookies only and in the 9x section select c:\windows\temp & c:\temp then on the drop down user account box, select your account, then repeat for every user account on the computer

then reboot

& post a new HJT log and tell us whether it helped and what symptoms you still have

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I had a nasty redirect trojan - nothing fixed it, so I tried combofix. That did the job. I disabled my PcCillin security and firewall before running. It ran fine, no warnings except the startup stuff.

After all was said and done, all signs of the bug were gone - the "debug" registry entry from the trojan no longer re-inserted itself (I forget the trojan name now) - but my antivrus software would not restart and I can't get on the web. I attempted to repair the connection - did not matter. I attempted to reinstall my security software (Trend Micro's) - no help there. I can't reinstall it - no explanation.

I can brose my home network, ftp, email - basically everything except use http. (or install antivirus software)

Any ideas?



PS - this of course happened the day I was leaving for vacation - I'll be back in four days....

A:Can only browse web in safe mode after combofix

You have just experienced why we post the following warning regarding the use of Combofix outside of the HJT Log forum.ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.Depending on the extent of the damage to the registry you may need to do a repair installation using the installation CD.

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I have tried the sdfix.exe, vundofix.exe, combofix.exe, resetting of winsock and tcp/ip, spyware removal tools such as spybot and ad-aware, but I still can't browse when running in Normal mode. This is the log, please help!!! (Note: I have AVG anti-virus software)---Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:18:56 PM, on 1/10/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16574)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\ehome\ehtray.exeC:\Program Files\Apoint\Apoint.exeC:\Program Files\Intel\Wireless\Bin\ifrmewrk.exeC:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exeC:\Program Files\Dell ... Read more

A:Connected But Can't Browse In Normal Mode

Hi guys,I can only browse in Safe mode. Please see if you can spot something. Thanks!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:21:05 PM, on 1/16/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16574)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEC:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\PROGRA~1\Grisoft\AVG7\avgemc.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\ehome\ehtray.exeC:\Program Files&#... Read more

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I have tried the sdfix.exe, vundofix.exe, combofix.exe, resetting of winsock and tcp/ip, spyware removal tools such as spybot and ad-aware, but I still can't browse when running in Normal mode. This is the log when I ran the combofix. Please help!!! (Note: I have AVG anti-virus software)-----ComboFix 08-01-10.2 - kenny 2008-01-09 20:06:57.1 - NTFSx86 NETWORKMicrosoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.727 [GMT -8:00]Running from: C:\Downloads\ComboFix.exeCommand switches used :: C:\Downloads\CFScript.txtFILEC:\329.tmpC:\cydgnb.exeC:\tsqfy.exeC:\WINDOWS\system32\egmulhxk.dllC:\WINDOWS\system32\jpewocmz.iniC:\WINDOWS\troy44.exe.((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))).C:\Documents and Settings\brandon\Application Data\searchtoolbarcorpC:\Documents and Settings\brandon\Application Data\searchtoolbarcorp\Toolbar Vision\PageHistory.txtC:\Documents and Settings\brandon\Application Data\searchtoolbarcorp\Toolbar Vision\WebHistory.txtC:\Program Files\folder.js\C:\Program Files\ini.ini\C:\Temp\cEeer12C:\Temp\cEeer12\skAt.logC:\WINDOWS\system32\ardCo17C:\WINDOWS\system32\bszip.dllC:\WINDOWS\system32\drivers\blank.gifC:\WINDOWS... Read more

A:Connected But Can't Browse In Normal Mode

I see you have a HJT log posted in the HijackThis Logs and Malware Removal forum.You shouldn't make any changes to your system, while your HJT log is posted, as that could change the results of the posted log, making it difficult to properly clean your system.At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.I'm closing this topic until you are cleared by the HJT Team.If you have any questions, feel free to send me a PM.

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Hi there

I have client that has suddenly started experiencing this problem:

They can only access the internet via safe mode. When in normal mode in Windows 7, the connection times out.

I ran HiJackThis with logs as per below - Hope someone can help (** The pc is running VIPRE agent):Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:09:18, on 4/4/2012
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\HP Desktop Keyboard\HPKEYBOARDx.EXE
C:\Program Files\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Cobian Backup 10\Cobian.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\SpeechGrid\SpeechGrid.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Program Files\Hewlett-Packard\HP Desktop Keyboard\Keystatus.exe
C:\Program Files\Hewlett-Packard\HP MAINSTREAM KEYBOARD\CNYHKEY.exe
C:\Program Files\Cobian Backup 10\cbInterface.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Sidebar\sidebar.e... Read more

A:Can only browse and access emails in Safe Mode

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Okay. So about 2 weeks ago my internet connection was upgraded to a faster speed and ADSL2+. I was using a cheap USB Wireless adapter which stopped connecting to the internet, I assumed it was because it didn't support the newer connection or whatever so I ordered a cable. That didn't seem to solve the problem though so I'm assuming that I downloaded something or got infected at some point and that's messing with my browsers.
The problem lies in that I am connected to the network but can't browse. Chrome stays in an infinite loading loop, IE stops responding then starts and stops again etc. and Firefox loads the homepage and crashes. Programs like Steam and Messenger also won't log in.
I booted up in Safe Mode and browsing worked fine and then I found that I can browse using Avast's SafeZone Browser thing in not safe mode.
I've run scans with Malwarebytes and Avast among others and nothing found a problem. I tried doing a clean boot to find out what was affecting the browsers but to no avail.
Also, I may have screwed up the settings of some things while searching Google for answers, so if I should reset some settings as part of a solution please point that out.
Any help is much appreciated. I'm pretty terrible at maintaining a healthy computer. :D
Running Windows 7 Home Premium 64-bit SP1.
EDIT: On a whim I decided to run Malwarebytes again and it has been going for ~20 minutes and found a few objects. I'm not sure why the firs... Read more

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I have 'protected mode off' posted on the bottom of my monitor screen and cannot change it to 'protected mode on' I have attempted to change it several times, following instructions carefully==double click on the message( like instructed)== goes to 'security',== clicked all sites with 'enable' ==, restart ,== and then there it is again

I don't know how un-safe it is to be in ';protected mode off' but there must be a reason for it

need help lotsa help!


Hi Jack,

See the following Tutorial, in particular the warning about UAC: Internet Explorer Protected Mode - Turn On or Off

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