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Failure id Q4PNKT-7288jf-xd7wxa-60s603

Q: Failure id Q4PNKT-7288jf-xd7wxa-60s603

Note book is stuck on a black screen after hp logo

RELEVANCY SCORE 200
Preferred Solution: Failure id Q4PNKT-7288jf-xd7wxa-60s603

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Failure id Q4PNKT-7288jf-xd7wxa-60s603

Hello @Defacedproperty, Sorry to know !! Is this for the Hard Drive TEST ??, Hope this helps, for any further queries reply to the post and feel free to join us again !! **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 37.2

Hi, SMART Hard Disk Error The SMART hard disk check has detected an imminent failure.  Hard disk 1 (301) FAILURE ID:  Q37V6J-77R8AJ-MFPV7F-60AG03    Need help!!!

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RELEVANCY SCORE 32

Hello

First of all, I thank you for your attention.

I cannot perform any "Windows update" issue since the 23/08/2016.

Each time I reach the "Windows Update" screen, I get the following error message :


In french : "Redémarrer l'ordinateur pour installer d'importantes mises à jour"


In english: "Restart the computer to install importante updates"

Then, after rebooting, nothing change.

After further investigations, I get the following error message:

In French : "windows update ne peut pas actuellement rechercher des mises à jour car vous devez tout d'abord redémarrer votre ordinateur afin de terminer l'installation précédente."

In English : "windows update cannot research update because you must first restart your computer in order to finish the previous installation".

Then, I've recreated a new catalog by executing these commands:

net stop wuauserv

ren %windir%\SoftwareDistribution SoftDist.old

net start wuauserv


Now all services are running but I still cannot perform updates.

https://support.microsoft.com/fr-fr/kb/2730071




Please find below the new "ReportingEvents.log":


{01BE2198-E0D2-430F-9299-BBD2100A83F8}    2016-10-22 19:03:27:466+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024a005  
&... Read more

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RELEVANCY SCORE 32

Hi there

Recently, I upgraded my laptop from Windows 8.1 to Windows 10, but randomly, I get lots of BSODs, either Kernel Security Check Failure or Video TDR Failure igdkmd64.sys . However, these do not happen at the exact same time, ie when I log in, or boot up a certain programme (I think). They just occur out of the blue (no pun intended ).

Any help/advice/fixes would be super helpful, as I am completely lost

Attached is my bundle of files that were requested in this thread here; BSOD - Posting Instructions - Windows 10 Forums

PC Specs
CPU: Intel Core i7 4700MQ
GPU: Intel(R) HD Graphics 4600 + NVIDIA GeForce GT 755M
RAM: 16GB DDR3 Dual Channel memory @2394.3 MHz

A:BSOD - Kernel Security Check Failure + Video TDR Failure igdkmd64.sys

Are you using 361.43 version of nVidia driver ? If that is correct, rollback to 359.06 version and report back.

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RELEVANCY SCORE 32

HI Techies,

This is my first post here. I am doing my first MOBO build and am having some issues. Here are my specs:

PC Chips A13G+ Motherboard
AMD Athlon 64 X2 3600+ 2.0GhZ
4 GB DDR2 RAM
200 GB SATA Hard drive
80 GB SATA Hard drive

Now when I first turned on the computer I got the following error. I have seen posts with this error before and I tried some of the things but they didn't work for me. The only thing I didn't try is replacing the Lithium battery, which I will do tomorrow. But in the mean time the error I got was the following:

PXE - E61: Media Test Failure, check cable
...
DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER

Now here is what I have tried so far:

- Reset CMOS (by placing the jumper in the CLR_CMOS mode for about 30 secs)
- Unplugged Video card, HDD cables
- Switched RAM around
- tried booting a Win XP cd
- taking out the lithium battery and placing it in again.

I would appreciate any help from you guys.

Thanks in advance.
 

A:Media Test Failure, check cable, disk boot failure

Make sure your BIOS is set to boot from your optical drive first.

Or you have a SATA hard drive and controller and are trying to boot from an unpartitioned drive on a controller that you haven't provided a driver for.
 

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RELEVANCY SCORE 32

Hi,

I've been browsing the site and the internet for a sollution to my problem, but can't seem te find it. There are similar postings, but they're always just a little different. So that's why i posted the new thread.

Since a couple of days i've been experiencing troubles shutting down my PC and using my USB ports. It started when i tried to log onto my work from home. It failed and the IT guy from work told me to reinstall citrix reciever. So I did and I was able to work from home. After finishing and logging out (to get back to my own PC) I found that my USB portst didn't work anymore. I tried rebooting, but af 10 minutes of "shutting down" I got a blue screen: Driver Power State Failure with code 1000009f.

I did the following:
- tried system restore - it failed with different time stamps
- update drivers - they were all up to date the system said
- Malware Bytes, CC Cleaner, MS Essentials, Hitman pro - Did them all, had some minor stuff, fixed that, problem remained.
- SFC/scannow - no problems
- Memory check - no problems

As it is now, the only update I have left is the update to WIN10. However it has tried and failed during a few of the reboots, so that doesn't seem to be and option.

After try all different kinds of things from a lot of posts I decided to refresh my windows install. Did a lot of updating and still the problem remains. Although I now found out that USB devices that are plugged in upon startup work. Once I unplug en replug them, t... Read more

A:BSOD Driver power state failure when shutting down /failure USBports

Are you still having BSOD problem?

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RELEVANCY SCORE 32

As I try to boot my laptop (a different computer than the one on which I have a malware thread ongoing) - IBM Thinkpad T41, I get the message: ERROR - 0200: Failure Fixed Disk: 1. Press F1 to setup, which brings up the IBM bios setup screen - with which I do not know what to do.

While I do have the backup of my user files, I do not have boot/recovery disk, I think. Am searching for something like that...

Any help would be appreciated.
 

A:Solved: Failure to boot: Error 0200 Failure Fixed Disk 1

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RELEVANCY SCORE 32

My computer will not past the Hp screen. It has a failure code as listed above.

A:SMART hard disk failure FAILURE ID: PLW3HS-7ASBG2-MFPV7F-60V...

HI.  Check the document, you must replace the hard drive. http://support.hp.com/us-en/document/c01443465 Regards.





? I do not work for HP, I volunteer.? To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.? I'm sorry but you do not answer questions privately.

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RELEVANCY SCORE 32

Hello All Computer hardware wizards,
My Dell Notebook a Vostro 1500, 1.6Ghz 4G Ram, 250GB Hardrive and OS: Vista Home Edition, suddenly acted up yesterday.
1) At first my screen displayed random horizontal color lines (sort of blinking randomly). When that did not change after a few minutes, I 'hard' powered off the Laptop.
2) When I pushed power on, it dispalyed the LED's for Num Lock, Cap Lock and Scroll Lock. The Cap Lock LED was blinking and the Num Lock, Scroll LocK LED's remained continously on. SCREEN was completely black.....no display!
3) After about 30 seconds all 3 LED's shut off and computer went dead.

I repeated this several times. Took battery off, tried unplugging from 110V power etc. Still does the same as described in paragraph 3.

PLEASE HELP! PLEASE HELP!
 

A:Screen Failure & Startup power failure. After 30 seconds laptop powers off

That doesn't sound too healthy!

How old is the laptop? If it is under warranty I would get it checked that way.

My initial thought, although not a certainty, would be a problem with the graphics card itself from your description.
 

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RELEVANCY SCORE 32

hi there,below is the error message I received - with hard disk test -- What does this mean? Testing Drive: 1SMART Check: FAILEDFAILURE ID: 9C06TT-5B762N-9XL02K-60BV03 











Solved!
View Solution.

A:SMART hard disk failure FAILURE ID: 9C06TT-5B762N-9XL02K-60B...

Hi, The drive on the link below is an example of one that would be fine for your notebook. 500Gb Hard Drive The procedure to replace the Hard Drive starts on Page 43 of your Maintenance & Service Guide. Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive. If you don't have your Recovery Discs, you can order a replacement set using the link below. http://support.hp.com/us-en/document/c00810334 If you have any problem with this link, order them directly from HP. If you live in the US, contact HP Here. If you are in another part of the world, start Here.?Regards, DP-K

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RELEVANCY SCORE 32

My Windows 7 machine fails to properly request a dhcp address but works with a static address.   Looking at the error logs I see the error message.
The Network Location Awareness service terminated with service-specific error %%-1073741288.
This problem started with a failure of the DHCP service to start but I fixed that by fixed by changing permission in the registry as outlined in this post -

dhcp fix
Based on what I found online I tried the fixes below - none have restored the Network Location Service. 

Restored to a previous good statechkdsk sfc /scannow  
netsh winsock reset ; netsh in ip reset ; reboot virus scanovernight memtest  
The hardware/network seem fine - this machine is dual boot with Ubuntu which runs fine.  
Any suggestions ? 

 

A:dhcp failure caused by Network Location Awareness service failure

Run the commands 
net localgroup administrators localservice /add
net localgroup administrators networkservice /add
exit

Then reboot.Regards, Kalyan.

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RELEVANCY SCORE 32

2215 EIT failure. VA recoad read failure.ensure drive with VA image is not installed correctly

A:2215 EIT failure. VA recoad read failure.ensure drive with V...

Hello 8022, I understand you are getting the "2215-EIT failure. VA boot record read failure. ensure drive with VA image is installed correctly" error. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this we can provide you with accurate information.How Do I Find My Model Number or Product Number?Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

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RELEVANCY SCORE 32

i have  been having this challenge on a system that i support, and have tried 3 different hard disks to replace but i keep getting the same message. any suggestions on how to resolve?

A:"2215-eit failure VA boot record read failure "on hp dc7800...

Somebody could help us regarding this annoying error message tht keeps my desktop computer not to work.

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RELEVANCY SCORE 32

A general system board failure (Blink code 5) is the failure of a component not covered by the other LED error codes. Contact HP for assistance.

A:A general system board failure (Blink code 5) is the failure...

The notebook is not booting. Showing error. Blinking light caps and nums 5 times. Please help.

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RELEVANCY SCORE 32

So I have a pirated windows 8.1 which I have been using for more than a year now. Since the past one week my drivers ( especially the internet driver) keeps crashing and stops detecting any networks. Upon an attempted restart I get the Bsod for which I have attached the files ( All the minidumps.) I run a Dell 5521 R and have updated the drivers, uninstalled and reinstalled them too. Kindly help ASAP as I require my wifi urgently tomorrow.
Note: After restart the drivers get refreshed automatically and start working for sometime. And then the same issue. Please help.VATSAL-Tue_02_09_2016_101910_61.zip

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RELEVANCY SCORE 32

Trying to fix my dad's PC that has been on the the decline for a few weeks. He had a tech dude look at it for a few hrs one night, couldn't fix it and said it was a virus or malware. I got a hold of it and have run a few bootable AV's to no avail ie. kaspersky, AVG, Hitman Pro. 
The oldest issue I could find was the failure to update the .net framework 4.5.1 update for maybe 3 months. this had been tried multiple times.
I'm unsure what the cause is, any help would be appreciated, some of the symptoms that I can think of are;
 
Internet browser failure - Internet explorer will only get to a white screen then shut down and sometimes take the PC with it. Chrome (before I removed it) was loading, but giving the 'aww Snap' blue screen.
Windows Update is failing, mainly on the .net framework update - I tried resetting update with the same results.
User Account control is not functioning correctly - tried to create a new administrator account in case of corrupt user but the button to create new account is not responding.
 
There are some other issues but I think they mainly tie back to these primary failures. As a result of these failures I haven't been ab;e to get any solid programs installed to do any good. All installations come up with different faults, either "error 1719", or "invalid picture" or "windows installer not installed correctly".
 
I know I have spent almost a week of evenings trying to solve this with now joy, any help or advice would be greatly ... Read more

A:browser failure, windows installer failure and uac restricted control

Welcome aboard
 
Same issue with browsers in safe mode with networking?
How to start Windows in Safe Mode

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RELEVANCY SCORE 32

Hi,I have just bought refurbished dc7800. It came with windows XP. I realized that pc does not recognize network adapter and some other hardware. I decided to format it and install Windows 7. During format I also divided the harddisk into two partition. This is the point my nightmare started. I had formatted VA partition by mistake and bios keep error of searching VA partition. I have not been able to find any solution for this issue.The stuff I have tried up to now* clear cmos* clear and flash bios* install different harddisk* from bios changed the SATA emulation to none (it was harddisk). by this way I have been able to bypass POST error and load windows 7 recovery disk but whenever I change the emulation to harddisk the error turns back again.*manage the access MEBx menu, unprovision everything but it also did not help.*unfortunately google search ended with no solution.your help will be appreciated thanks

A:hp dc7800 2215-EIT Failure. VA boot record read failure

pls read this manual of 14 pages and try to disable the VA or change boot sequence from VA to  normal boot http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01159978/c01159978.pdf

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RELEVANCY SCORE 32

First ever Post I think (memory at 77 not brilliant): with updates first received error 0x8024402C.
Tried lots advice from different sites: regarding Proxy etc.; CHKDSK; Repair from installation CD; SFC /scannow; produced sfcdetails.txt;today ran KB947821.
following 947821 tried updates again this time Code 66A unknown error.
Produced CBs.zip but it's 19.3MB so I'm attaching (I hope!) an SFC SCANNOW.zip which I hope, in my ignorance, contains the uncorrected Corrupt files.
Hope I've everything correct only at my advanced senility .....

A:KB2604121+KB2468871 update failure+ SFC /scannow failure to repair

These are not errors as such - MS says they are the result of miscoding the files in a couple of updates as being static rather than variable.
You can either leave them alone, or uninstall the updates concerned - KB3022345 and KB3068708

As far as your WU problems are concerned, we need at least the CheckSUR.log and CheckSUR.Persist.log files, together with the C:\Windows\windowsupdate.log file.

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RELEVANCY SCORE 32

OK so i went to do a system tune up on my compaq laptop and it says short dst failed with the failure id gw5xww-5k9848-xd003f-60xu03. does anybody know how to fix the problem?

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RELEVANCY SCORE 32

Hey, I got some BSOD problems. Do you got time & experience to help me?

I got Windows 8 at the moment, I will install 8.1 shortly. Had 8.1 before i re-installed OS when the first BSOD showed up, so I doubt that 8.1 will fix things completely.

My problems ATM!

- Driver Power State Failure
- Video TDR Failiure (nvlddmkm.sys)
- Screen freezes at start up or when I get to the desktop
- Have to Disable my NVIDIA GeForce GTX 675M to use the CPU (Windows has stopped this device because it has reported problems. (Code 43).

Got two other kinds of BSOD before I re-installed windows but don't remember what they said, I just felt like "Hey I need to re-install my OS anyways so w/e". But apparently that didn't solve the problems.

I also gained "NVIDIA Windows Kernel Mode Driver, Version 340.52 stopped working While playing CS:GO" but that was before I re-installed windows. And now to use my CPU I need to go into Device Manager and shutdown my NVIDIA card to be able to use the CPU and use the Intel card instead. If I don't shut it down my CPU will freeze the screen for days, til I restart or I get a BSOD.

I will buy a can of air and open up my laptop and blow some dust away, perhaps that could help? Perhaps the NVIDIA card is burned/broken and I have to buy a new PC?

I've tried a few different driver for my NVIDIA card also, nothing works.

I'm no computer expert and thats why I'm here begging for help, so if someone could help me out here I would appreci... Read more

A:Driver Power State Failure,Video TDR Failure(nvlddmkm.sys)

Hi Markmsigt60 & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:
**************************Fri Sep 26 06:15:51.972 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\092614-55906-01.dmp]

*** WARNING: Unable to verify timestamp for ntoskrnl.exe

*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe

Windows 8 Kernel Version 9200 MP (8 procs) Free x64

Built by: 9200.16912.amd64fre.win8_gdr.140502-1507

System Uptime: 0 days 0:07:07.738

*** WARNING: Unable to verify timestamp for ntoskrnl.exe

*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe

Probably caused by : ntoskrnl.exe ( nt+5a540 )

BugCheck 9F, {3, fffffa800892b880, fffff8800326a7f0, fffffa80089c3e10}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)

Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800892b880, Physical Device Object of the stack
Arg3: fffff8800326a7f0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa80089c3e10, The blocked IRP
BUGCHECK_STR: 0x9F

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

FAILURE_BUCKET_ID: WRONG_SYMBOLS

CPUID: "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"

MaxSpeed: 2400

CurrentSpeed: 2395

BIOS Version E16F3IMS.50R

BI... Read more

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RELEVANCY SCORE 31.6

Coninued getting "preparing automatic repair" message followed by blank screen.  Tried to create media for WIN10 from MS website and start with that..... No avail

A:HP Pavilion short DST failure with failure id: M0DVXV-6MM8GC...

Nothing other than replacing the hard drive is going to help. 

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RELEVANCY SCORE 31.6

The other day I was workigna t ym computer, when it started to show tell tale signs of HDD failure, and then would not boot, could hear thrashing and clicking etc when trying to read it.

I was pretty annoyed about that but I thought oh well its all backed up just need a new HDD.

So got a new one ordered all specs reccommended by the computer manufacturer, installed by a preofessional too.

*** was going well, new OS flying along nicely so I went to my external HDD to transfer some data. Uppon trying to open my 1.5tb external HDD I realise windows cannot read it, although it is shown in "device manager" as a usb sotrage device. My other lapotop wont read it, nor a mac, nor linux even with force boot command.

I then go to my emergency backup 320gb hard drive with a small fraction of my important stuff on it. this 320gb hard drive WAS readable when I installed my new HDD with OS on it, but I went to the 1.5tb first as it had more on. But now even the 320 GB hard drive cannot be read, by a selection of computers.

I then plugged by 8GB Nokia N95 in and now it cannot even be read.

Complete disaster.

I have tried chkdsk, macs reading all drives, linux force boot commands.

I am quite scared that my new 500gb OS hard drive will fail soon too but I dont know what is causing this please any help much appreciated.

Regards

Steve
 

A:Hard Drive failure + External HDD Failure Similtaneously

What OS?
Look in Event Viewer/System for any red marks that may provide clues.
I understand the initial drive failure. but the subsequent failures suggest a major problem with the computer itself. Power supply, memory IDE controller, motherboard?
A virus could do this. There may be some rogue file on the external drive.
 

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RELEVANCY SCORE 31.6

Hi Guys,

First post here. I'm very discouraged with my new pc. I just built my first rig from scratch and have been having lots of problems ever since a recent thunderstorm. I made the most idiotic mistake of all time and forgot to plug the PSU AC supply into the surge protector and had it right in the wall. When I came home the day of the storm I noticed the PC was in a strange reboot loop. It would try to power on, the fans and lights would activate for a few seconds and then it would power down. I was very concerned by this but managed to quit the loop by turning off the power supply completely.

The computer worked as normal for 2-3 days but then i started noticing it would hang at odd times when the cpu should not have been under particular stress. Eventually, by the next day the bootups were failing and trying to run startup repair unsuccessfully. I also got messages that files were corrupted. I was unable to boot up in start mode or run a system restore.

I then proceeded to use a Ubuntu Linux Live disk and was able to get to my files and back everything up. After this, I ran a clean install of the OS.

A day or two went by and I noticed similar problems, system instability eventually devolving into boot failures/startup repair failures etc. I gave up at this point and resigned myself to the thought that some part of the hardware itself had been damaged by a power surge and I needed to replace it. I took it in to my nearby Canada Computers who ran a diagnostic and ... Read more

A:Bootup Failure/Repair Failure/Corrupted Files

Hello !! Welcome to SF !!

What I think it might have damage the PSU. The low voltage to the Motherboard and other devices might be causing the crashing and freezing. See if you can get a spare PSU replaced it and test it and see if it works. If it works then we know. Honestly i think it hardware.

Good Luck,
Captain

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RELEVANCY SCORE 31.6

Hi - I have a small program called Voicemail Recorder which will not work using Windows Vista sp2 - Outlook Express v6.

The program functions correctly - loading, recording but when I click on send it either freezes or tries to send but delivers a message "sending mail failure! General MAPI failure [2]"

Can anyone understand the problem and knows how to fix it. If anyone can help I would be grateful if your instructions to a solution is very simple to suit my limited knowledge.

Many thanks.

A:sending mail failure! General MAPI failure [2]

It may be worth running the program in compatability mode and seeing if this stabilises your problem.

Compatibility Mode

It is a starting point at the very least.

Oli

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RELEVANCY SCORE 31.6

My computer has been recently crashing alot, it kept saying the message about Bios or something close to that, I was quite sure, since the bios message kept changing over and over. I had thought that my hard drive had fail on me, so i went out to buy a new hardrive and reformatted everything, but then it happen again, at first i came to the conclusion it was my hardrive again, but when i tried take a different hardrive with another Os, it turn out to be the computer. Also when i took the new hardrive that had been reformatted, try to put it as a secondary slave on another computer, it would not boot up at all. So both my computer and my hardrive wont load at all, a bios message keeps appearing up. What can i do to fix this problem? I dont have a slight clue what to do first, i called up a friend who knew some computer, he told to reset the bios, listening to instruction I still i have some trouble on what to do.Product keyBWP4F-WDGT4-8RR2R-QTP4W-KXT6G

A:Dimension 2350 Hardware Failure or Hardrive failure

i need to know what the bios message says.
when you boot up your pc, at the dell logo press F12 to enter startup menu. Select boot to utility partition. The do a diagnostic on the whole pc.
PS I CANNOT HELP YOU UNLESS YOU TELL ME WHAT THE MESSAGE SAYS! :smileywink:
dimension 2350 - intel celeron 2.20ghz 30gb hd 512mb of ram
dimension 2400- intel celeron 2.60ghz 80gb hd 512mb of ram

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RELEVANCY SCORE 31.2

Hi,

My SMART data reports pre-failure and old age in each category. It says overall health as "Passed". What do these mean and will a simple overwrite help it repair bad parts/sectors, or is this drive headed for failure in the very near future?

Is there anything I can do in the interim to mitigate the failure?

Thanks in advance for your help!!!

A:Pre-failure and Old-age questions -Drive headed for failure?

Smart is quite unreliable, i have a machine running an SSD that has failed smart since the day i put it together (all new components)

My advice would be to play safe and backup all data on the drive immediately then run some other tests/diagnostic software on the drive
Crystal disk can give some good info but personally i always go to the hdd manufacturers website and download their specific software for their brand of drive which IMO is going to give accurate results
Not knowing what disc you have i cant point you to any specific software but for example if you have a seagate drive you would need seatools which you can find here SeaTools | Seagate
You can also try running a windows disk check on the drive Disk Check

Have a read of this for a bit more info Hard Drive Diagnostic Procedure
Some tests can be run from within windows others are bootable programs that will run at boot up

If your not sure or have any questions feel free to post back

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RELEVANCY SCORE 31.2

I am an ex-pat Englishman living in Cyprus.
I am using a Fujitsu-Siemens Amilo on Vista 32-bit.
I recently downloaded a programme reputed to provide me with a UK ISP ident so I could access various UK programmes. I understand there is a similar facility for US citizens abroad.
The programme I downloaded was ineffective. I uninstalled it.
Since then my 3G connection will not connect (Error 720 A connection to the remote computer could not be established. You might need to change the network setting for this,)
In my innocence I tried System Restore. The message received was (System Restore does not appear to be functioning correctly on this system. Incompatible version of the serialising pattern.)
An online advisory dite advised uninstalling and re-install the 3G driver. I did.
I have since had notices that the driver was not installed correctly and two advices that it has been installed correctly.
I am now receiving Error Code 680 - No dialling tone.
Any assistance that anyone could give to this 70 year old re-cycled teenager would be most gratefully received - particularly if offered in very simple language!!
 

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RELEVANCY SCORE 31.2

Heres the basics: I had my digital camera connected to my computer via usb. Through an unfortunate series of events, my computer was on standbye and the camera got unplugged without telling the computer to disconnect it first. The computer told me a file was corrupt then shut off, and it won't start anymore. When I turn it on, the harddrives start working, but my master cd drive starts clicking. Neither cd drive works at all. I tried removing all the RAM and starting the computer to listen for beeps, but I heard none. From what i've read so far, that indicates a motherboard failure, but the no output points to a video card failure. I'm not sure what steps to take next, so any help will be very appreciated.

My computer: Dell Dimension 4600, Windows XP Pro, 1gb RAM, 200 gb and 80 gb hard drive, 2.3 ghz pentium 4, sp1
 

A:Motherboard failure or video card failure?

What you can do is plug out everything just leaving you Ram, MB ,processor display card, power supply and turn on the machine once done and evrything runs smoothly and disply is shown than its none of the above device problem if there was a problem in that stage than you can narrow down try interchanging the ram module into different sockets. If you have another diaply card you can try that too. IF that worked try hooking up all devices one by one .See which one gives you problem.
 

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RELEVANCY SCORE 31.2

So, I had gotten up this morning and was on my computer fine and dandy for a couple of hours and left for class at around 1:30 PM. When I return at around 4, I turn on my monitor and there's a blinking underscore on the top right of my screen. I went ahead and made a startup repair disc for Windows 7, but it could not find anything wrong with the system. I then went into the ACER factory settings utility on the same disc and both options:

> Completely Restore System to Factory Defaults
Restore your PC to factory default status. All data on C: drive will be deleted.

> Restore Operating System and Retain User Data
Restore only the operating system of your PC to the factory defaults. Files from your user accounts will be transferred to C:\Backup. This option will not remove persistent viruses or malware.

Are grayed out. I assumed that this could only be because it wasn't detecting my hard drive? I went into the setup menu in the BIOS, and I see:

> IDE Primary Master [Not Detected]
> IDE Primary Slave [Not Detected]
> SATA7 [Not Detected]
> SATA8 [Not Detected]

However, when I start up the computer it says it's automatically detecting my SATA drives. I honestly have no idea what the difference between IDE and SATA mean, or if my computer not detecting the IDE drives even means anything. Maybe I never had IDE drives? I am a total noob in the hardware department.

Any help would be much appreciated.

Thanks,
Goomba.

A:Hard Drive failure or Boot failure?

Please post the complete computer model,details or specs. next time. Did you try loading default settings in your BIOS configuration?

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RELEVANCY SCORE 31.2

Hi i have a Dell xps 400 that i purchased in 2006, , got a message on a black screen saying,
"Keyboard failure"
Floppy diskette failure
press F1 to continue, or F2 to run SETUP

I cant do either since my keyboard and mouse will not work on my pc but will work on another pc (MAC). Tried using a ps/2 keyboard and mouse with a converter still no luck. I also took the battery out and held the power button for 20 seconds after, also did the RTCRST jumper reset on CMOS still no success. After replacing the lithuim battery more messages popped up along with the keyboard and floppy, Alert! previous fan failure. Alert! System battery voltage is low. Invalid configuration information-please run SETUP program. Please help me figure out what is wrong with my desktop i have alot of info on there that i cant afford to loose that is why im trying to restore to satisfactory condition. Thank you in advance. Hope you guys had a great Thanksgiving.

A:keyboard failure, floppy diskette failure,

Since this is happening during POST, I'd say that your mobo is bad. Since your keyboard works on a different computer, that's definitely not the issue. Here's what I'd do:

1) Remove all components that don't need to be there (i.e. RAM, floppy drive, NIC (if it's not integrated), CD/DVD drive(s), and any non-essential PCI cards

2) Boot the PC.

If it makes it past POST without error,

3) Start reintroducing components one by one. Booting each time to see if it still passes POST error free.

If not, I'd say that your mobo is definitely dead.

[edit - Be sure to power off and unplug the PC when removing and reinstalling components.]

Once you find the bad component, you know what to replace. Or it could be that one of the components, such as the RAM, just needed to be reseated.

Let me know how this goes.

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RELEVANCY SCORE 31.2

For some reason my windows update has about 14 updates, and 4 of them always fail and it pretty much doesnt install any of them. Ive tried doing it manually but I cannot get it to work. I also play Everquest, and whenever I go to enter the game and it starts going into game mode I get the following error: "The instruction at 0x309195c referenced memory at 0xfffffffc. The memory could not be read" I have no idea what this means, any suggestions?

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RELEVANCY SCORE 31.2

Some information about my system:
Motherboard: ASUS M2N-SLI Deluxe AM2 NVIDIA nForce 570 SLI MCP ATX AMD Motherboard
Processor: AMD Athlon 64 X2 7750 Kuma 2.7GHz Socket AM2+ 95W Dual-Core black edition Processor AD775ZWCGHBOX
Video Card: EVGA 896-P3-1257-A1 GeForce GTX 260 Core 216 Superclocked Edition 896MB 448-bit GDDR3 PCI Express 2.0 x16 HDCP Ready SLI ...
RAM: CORSAIR XMS2 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model TWIN2X4096-6400C5

I've read a few threads here on these forums and have found a few similar situations but nothing that really matches what i'm dealing with. Here goes:

I was playing a game when my PC made a short strange muffled hissing noise and then popped. The PC completley shut down like someone has pulled the plug. Almost right away it smelled like an electrical fire. I figured this was the power supply (NZXT 550W) since it is around 4 years old and has been through a lot.

The following day I went to best buy and picked up a Thermaltake TR2 600W PSU and installed it. After plugging in the main power cord from the wall outlet I switched on the PSU itself. Inside, the SB PWR light on the MB lit up. I thought this was good news. I hit the power button for the whole system and
the CPU fan moved slightly and the front LED light quickly flashed on and off. Then nothing. I checked to make sure all connections were snug. Same result.

I can't remember why but I unplugged the 4-pin Auxillary... Read more

A:Power Supply Failure, Possible Motherboard Failure

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RELEVANCY SCORE 31.2

My mom's PC didnt want to start up earlier today, so i looked up what may have caused it, and i came across a page that said that a boot failure along with beeping (which it was doing) could be the RAM, and just re-set it, so i did and it booted fine, it got to the desktop and shutdown and said the /system32/config file was missing or corrupt, i attempted to do a standard PC recovery and i got:

\minint\system32\ntkrnlmp.exe could not be loaded. Error Code 18

Im looking around online now on what to do, my mom really doesnt want to have to format her entire PC, so if there is a way to fix this without having to do so, would be great...if its the only option, ill do the format.

A:Windows Xp Boot Failure/recovery Failure

Try booting from your XP CD into the recovery console and run the system file checker (sfc /scannow).

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RELEVANCY SCORE 31.2

My other computer running XP has a Keyboard failure on boot up and does not allow me to enter safe mode. Please offer advice. Thanks

A:Keyboard Failure and Mouse Failure on Boot Up

Did you change the mouse and keyboard on that PC from the normal PS2 (Green & Purple round plugs) to USB or wireless ?

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RELEVANCY SCORE 31.2

Hey guys and gals. I was trying to backup some files (yet another issue). My external hard drive enclosure appears to be malfunctioning. Or it could be the SATA drive itself. You see when I try to turn it on the computer can't read it. Perhaps it was a power surge or something IDK. Does anybody have any suggestions or recommendations?

Tomorrow I'll try to take the computer apart and test the drive itself; I have a limited number of SATA interfaces on my motherboard and one of them is connected to the OS HD. I hope it is o.k., there are some recent backups I don't want to lose. Would be a pain to ask for those last few documents at work and rescan them. Guess I am going to need 4 external backups.

It is a Manhattan USB / EATA Enclosure 3.5 (large internal HD). Model Number unknown.

I knew I should have invested in 'more' storage . Well, my weekly backup was today even though I normally backup files right after.
 

A:Possible Hard Drive Enclosure failure. Possible HD failure.

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RELEVANCY SCORE 30

I'm trying to fix my sister's laptop which was obviously infected with a ton of stuff. First, I ran SuperAntiSpyware; it found and deleted 81 threats. Then I ran MBAM and it found 9-10 threats. I ran HJTthis a few times and it found and fixed 5-6 threats. Finally, I ran SpybotSD from a thumb drive and it found a couple things. I also installed Windows Essentials. Symptoms:- on bootup, sometimes it tries to check the disk, then cancels itself- Windows Help and Support starts as soon as the desktop shows. When I click the X, it closes and immediately pops back up.- IE doesn't work at all.- I installed Firefox. It worked fine at first, then randomly started redirecting me when I tried to click results on Google- I tried to run spybot installer to install the program on the computer, but it failed when it started unpacking.- I tried to run Windows update but it would start to download, then fail- when I tried to run Gmer as directed in your instructions, it caused the following: + message that said taskmgr.exe was corrupt, please run chkdsk + message that said gmer.exe was corrupt, please run chkdsk + logonscreensaver stopped responding, and screen went whiteDDS (Ver_10-03-17.01) - NTFSx86 Run by Owner at 16:18:17.62 on Fri 05/28/2010Internet Explorer: 7.0.6000.17037Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.1.1033.18.1013.264 [GMT -4:00]AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861F... Read more

A:Windows Help and Support won't turn off/random browser redirects/Spybot SD installation failure/Windows Update failure

Please close this post as the problem is now fixed. I appreciate the service your forum provides. Thanks.

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RELEVANCY SCORE 30

I have seagate hdd with windows 7 ultimate installed on partition C and the partition D for data.

Suddenly while booting, windows ask me for disk checking volume/partition D for consistency. If i let it check, the utility will run for endless time stucking at 6% mark . If i cancel the disk check, windows will take long time to load further to logon page and finally boots. But windows explorer wont show any properties for volume D (total space , used space etc). When clicked on D: icon, explorer will take a long time and finally will say DISK IS NOT FORMATTED..do you want to format it now ?

Disk management will show the volume as RAW
I checked the disk with minitools partition magic, and the volume shows NTFS and OK. I can also explore the volume and find all the files present on D drive. (not visible from windows)

CHKDSK with diff keys (/r / f etc) run from windows boot cd and the result is same..scanning wont go past 6-7% (File Record Segment xxxxxxxx Unreadable )
Any chance to make the volume accessible in windows again without loosing data ? !

A:CRC Error..HDD failure or Windows failure?

The first thing I would do is copy the data off the partition using linux, if you don't already have a backup. I would also take a system image. Then you can figure out if the drive is usable.

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RELEVANCY SCORE 30

Hi dear forum goers!

Today I ran into a problem with my SHuttle XPC system. It does NOT load the OS anymore. I don't know if it's an OS or HDD problem...
I turned it off last night, no problems (moreso than usual) and when I went to turn it on this morning, this message came up:

"Warning: the boot devices have been changed. BBS Boot priority will be affected. Please enter setup to check".

So i entered setup and found that my CD-rom drive had been made Primary boot device and that my Maxtor drive had been made slave. So i changed the primary boot device to Hard disk but I could not make my Maxtor drive become Master. Should I?

SO after I saved and exited, it at least went into loading. But then normally when it loads this white bar at the bottom of the black screen and then goes into the XP (home, SP2) loading screen, it just stops and sits there. Maybe forever, who knows.

So I went and tried to load it in Safe mode with networking but that prompted the following black screen FULL of text:

Multi(0)disk(0)rdisk(0)partition(2)\windows32\system32\drivers\

And then a whole LIST of drivers like:

wmilib.sys
acpi.sys
pci.sys
isapnp.sys
pciide.sys
mountmgr.sys
mup.sys
ntfs.sys
disk.sys
fitmgr.sys

....and a whole page I didn't catch....

What does this mean?? DO i just need a new hard drive (drive's about 1.5 years old, Maxtor 120 Gb i think) or is the OS ready to be reinstalled (again?)

Thank you very much!!!

... Read more

A:Hard disk failure? OS failure??!

I would try first to repair, if it doesn't work, reinstall, if it doesn't work then replace the drive

Thats a weird thing to happen out of nowhere
 

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RELEVANCY SCORE 30

yesterday we had a power failure. now computer won't completely boot up to start. shows windows logo, then black screen. light still on showing harddrive still on... suggestions

A:Boot Failure After Power Failure

If you can get to the Safe Mode menu, try selecting "Last Known Good Configuration".To get to the Safe Mode menu, reboot your computer and repeatedly tap the F8 key while it's booting.

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RELEVANCY SCORE 29.6

Hi Everyone,

I'm hoping to get some help. I had a power outage while my WD Elements 1.5 TB Hard drive was on. I wasn't accessing it but apparently that was enough.

I had a lot of important data on it but losing hope after unsuccessful attempts to use PhotoRec to get items off it.

It doesn't show as accessible in MyComputer but is detected. I've included what it shows under the "Manage" view of the drive.

I've also tried MiniTool Partition but it doesn't seem to be able to fix the partition. I've also tried Partition Bad Disk and it just shows the whole 1.5 TB drive as one bad block. It won't let me fix it either.

Does anyone have any other bits of advice? I'm at a loss as what to do. It seems the data is not recoverable. I can't figure out how to get it to show or even how to use it again.

Please see attachments.

I'm grateful for any ideas/help please. Thank you.

A:External Hard Drive failure. "Bad disk" after power failure

Hello dime5150. Welcome to the forum

In PW, did you try "Rebuild MBR"?

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RELEVANCY SCORE 28.8

I have been having this problem recently. I haven't downloaded anything recently so I am extremely confused as to how this happened but it did. I see that many users are suffering this issue. If and when this gets responded too thank you this truly has been a serious pain. I tried running MalwareBytes (anti-malware and anti-rootkit) with no results.
Microsoft Windows 7 Ultimate   6.1.7600.0.1252.1.1033.18.8189.5085 [GMT -6:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\LogMeIn Hamachi\LMIGuardianSvc.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Exp... Read more

A:Random ads, DCOM failure reboot, and Plug and Play failure reboot

I uninstalled Java, Adobe, and Google Chrome. My ad problem and DCOM launch no longer persist however the plug and play issue still does.

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RELEVANCY SCORE 28.8

Hello all,

newbie here, someone can help me out :). My desktop sudden won't turn on then I replace the power supply and power is back on however i see this message when screen boot up.

"Hard-disk drive failure
Diskette driver 0 seek failure"

press f1 to continue and f2 to enter SETUP. If i press F1 go back to the message above.


Dell Inspiron 530s desktop, window xp

many thanks

A:Hard-disk drive failure and diskette drive 0 seek failure

If you've verified that all devices are plugged in to power and the correct cable (ie floppy cable for floppy and ide/sata for HD), then it's possible that the power supply failing could have damaged the circuitry on the drives.

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RELEVANCY SCORE 28.4

I have the exact same problem. It seems to be a virus. when you boot up in safe mode and it asks you if you want to install the software to fix the problem this "Hard Drive" utility comes up and scans your hard drive and reports a bunch of problems but then wants you to purchase the program before it will fix them. My problem is that I cant get out of the fake safe mode to run my antivirus software. Anybody out there have a solution?
 

A:Virus windows Boot failure Press ok to fix boot failure

Hi and welcome to TSG

i have moved your post - its difficult having multiple questions in a post to keep tract

Update the post with further details - windows version etc

also have a read here http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html and follow instructions
 

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RELEVANCY SCORE 28.4

Hello.

On occasion, over the past 5 days my Windows 2000-Win2k machine has had some wierd output on the screen when it boots up. It looks like bad Satelight reception. This happens before Win2k boots up so I know it is not a OS thing (also because I did a system wipe).

The only other time this happend to me was when I got my Win98 machine and had to send it back. The Win98 box had a intergrated AGP (built into motherboard) card so I had to send the entire thing! I tried my screen on my Win98 machine with the monitor and it works fine every time.

My system is new. The parts were sitting around for a long while, but they we not removed from the boxes (a few times, but that was over 4 months ago).

What could be the possible problem(s)? I don't have much money to work with so what should I do?

Help.

TY
 

A:Possible hardware failure-screen?mobo?-videocard?-Help please+hardware failure?!

You might try re-seating your video card. AGP cards tend to be a bit tricky; even a small point of non-contact can create havoc. If you have access to another video card, you can try swapping video cards and see if the problem goes away. I suppose cable connections are also a possibility, although I have never seen the symptoms you describe with a loose cable.

Are you able to boot into Windoze (sorry, I couldn't tell for sure from your post)? If so, any video-related problems there?

Hope this helps.
 

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RELEVANCY SCORE 28.4

Hi all. If it ain't one thing, it's another.

I do a "create system image" on my three Windows 7 computers each Sunday. Ususally there are no problems but today I get the attached message on one computer.

I saw a suggestion to disable my antivirus program so I tried that with the same results. All 3 computers use the same AV program and they did not see that message.

Can any of you folks get me headed in the right direction so I can get out of this mess? I have attached a screen capture of the error message plus a graphic of the system spec.

Backup goes on an external 500G backup drive.

Thanks

A:Backup Failure--Failure in creating a directory on backup storage dir.

I have found Acronis Trueimage to be the easiest and most user-friendly.

If you purchase a Seagate, WD or Maxtor, you can get the Acronis Trueimage software (free) and make an image of your OS and

put it on your external hdd. Don't forget to click "verify" in options.

If you need to recover your OS ( including programs, updates, etc) you can do it with a few clicks.

You can also use Easeus for free and any hdd will work.

Also, make a boot CD -you can start the program from Start Menu, but in case of a catastrophic failure and you can't boot, the CD will open your saved image and you will recover your OS in minutes.

Seagate - DiscWizard | Seagate

WD - WD Support

Easeus - EASEUS Todo Backup Free 6.1 Download for Windows / FileHorse.com

Here's a link (page 2) with pics to guide you.

What is an very easy Backup & Recovery of disk imaging?

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RELEVANCY SCORE 27.6

Today my Windows 7 Home Premium started giving me problems. After freezing a couple of times it finally wouldn't start up, directing me to Startup Repair. The Startup Repair it automatically redirected me to would freeze when I got to "System Recovery Options" without allowing me to choose one of the two options there (also not showing any Operating System listed in the middle of that screen).

I tried running the repair computer from the Upgrade DVD by rearranging BIOS and booting from the disc but am having the same issue--can't get past this "System Recovery Options step.

I am wondering if it's my hard drive or some corruption of Windows that just needs a reinstall. Of course in my infinite wisdom I haven't backed up data and have many GBs of pics and vids of the new baby. I have two hard drives in the computer, the second intended to use to back up data so of course it's mostly empty. I was wondering if I could do a reinstall of Windows 7 on the second drive and would I then be able to go access the first drive and rescue the pictures there?

Any help would be huge. I am a total amateur at this.

Thanks,

Justin

A:HD failure or Windows 7 failure?

First you already have a second drive internal or external you can opt to use a live for cd Linux distro like Puppy Linux or ubuntu and boot live in order to copy your important stuff over to a second storage drive.

A factory recovery disk primary works along with a hidden recovery partition on the main drive itself and wouldn't be able to install a fresh copy on a second drive. That would take another non factory Windows disk.

If you have an old XP or Vista disk onhand a temp install on a second internal would later mean wiping that if you had no plans for a dual boot. A live distro however works independently of the hard drives and allows you to access the drive if still in working shape. Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek

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