Over 1 million tech questions and answers.

can't update anti virus and acces anti virus website

Q: can't update anti virus and acces anti virus website

guys help me pls, last night my uncle reformat my PC then he insert his USB
but the USB have a SALITY VIRUS, (we dnt know the virus in the 1st place)
he told me that he cant reformat again because the VIRUS can go back after reformat. we cant use any anti virus like something blocking them. he have a PC on his own. and same as problem as me because of his USB. then he SCAN his HARD DISK in other computer so can detect the VIRUS then he found SALITY VIRUS. he told me to scan my HARD DISK in other computer too but i dnt have any other PC so he told me that i can remove the SALITY VIRUS by searching in the inter SALITY REMOVAL TOOL. ive scan many SALITY REMOVAL
they detect it. 1st i cant RUN my anti VIRUS ( NOD ) and SPYBOT after i scan the sality removal tool. i found 3 sality virus and detele it. after that i can install the SPYBOT and i can open the NOD but i cant update NOD. so that i cant scan ANTI VIRUS because its not updated. although the spybot is normal now. so i tried to uninstall the NOD and install other ANTI VIRUS but seems it cant open either. when i tried to install the other ANTI VIRUS nothings happened like something block it. and i tried to visit the other website of any ANTI VIRUS but they always said that (problem loading page) (server not found) somethin like they dnt want me to acces any anti virus. i cant USE SAFE MODE. when im using safe mode it goes BLUE SCREEN then said that problem has been occured. some VIRUS etc.... i can open NOD but cant update. i cant instal AVAST and PANDA. cant safe mode. cant acces to any anti virus website. help me pls guys i dnt know what to do

RELEVANCY SCORE 200
Preferred Solution: can't update anti virus and acces anti virus website

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: can't update anti virus and acces anti virus website

can someone help me pls

Read other 2 answers
RELEVANCY SCORE 140.4

Antivirus vanished! Can't install ANY new one!Can't access microsoft and any anti virus sites (thus i cannot download or scan my computer from there)I tried to install a copy of avast pro but the set- up immediately close after opening, i also noticed a lot of programs behaving like this just like the bandmaster game from e games and Grand Theft Auto Vice City( once i opened it, it immediately closes)Tried to install that in safe mode, but the computer does not start and reboots back into normal mode.This is the content of DDS logDDS (Ver_10-11-26.01) - NTFSx86 Run by neopc10 at 19:47:12.65 on Fri 11/26/2010Internet Explorer: 6.0.2900.2180Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.353 [GMT -8:00]============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\Common Files\Acronis\Schedule2\schedul2.exeC:\WINDOWS\System32\svchost.exe -k AkamaiC:\WINDOWS\system32\svchost.exe -k imgsvcC:\WINDOWS\Explorer.EXEC:\Program Files\KGB\Mpk.exeC:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exeC:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exeC:\WINDOWS\PixArt\PAC7302\Monitor.exeC:\Program Files\... Read more

A:anti virus banished.can't install any anti virus programs, can't acces microsoft and anti virus sites!!!...

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the ... Read more

Read other 2 answers
RELEVANCY SCORE 130.4

I use mozilla firefox as my default browser, unfortunatelly I can not www.norman.com and www.vaksin.com. I need these to update me on virus problem. Can anyone suggest what to do??

I also have problem with IE, anytime I open website, IE will display IE error and it will automatically shut the IE. I have disasbled error reporting but still go error. it is going worse since I can not intsall the updates.
 

A:can not acces anti virus website

Hi, Firefox will work with this online antimalware scanner:

http://housecall.trendmicro.com/

That will help you rule out any infections.

Try to save the results> if anything is found infected.

Post the results from the text file to a reply here.

Firefox may not work getting updates for an installed antivirus program,there are some that do have that feature.
 

Read other 1 answers
RELEVANCY SCORE 116

Hello, I'm not sure when this all started, but recently I've been having troubles in a very generalized area which has led me to believe I have contracted some kind of virus/rootkit.

When I ran a scan with ESET Antivirus 4, I tried to update the virus definitions and found I couldn't. I then tried to access www.eset.com. Firefox gives me a notification that the connection was terminated. I tried getting malwarebytes anti-malware from the official website, but that has the connection terminated as well. windowsupdate.microsoft.com redirects to google.com, but otherwise I haven't noticed much abnormal behavior. I've ran scans with ESET, Malwarebytes, A-squared, Sophos, and the Super antivirus site was terminated but I intended to try a scan with that one. Here's my hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:17:25 PM, on 5/6/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\P... Read more

A:Windows update redirected to google, anti-virus can't update, various anti-virus site connection terminated

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

Read other 2 answers
RELEVANCY SCORE 112.8

Hello All,I am not able to update my Zone Alarm Internet security suite for some weeks now. I was directed here from the Zone Alarm Forum. Although I can browse through most of the websites, I am not allowed to access Zone Alarm update, Microsoft update. I also tried http://www.malwarebytes.org/mbam.php and also http://downloads.superantispyware.com/down...AntiSpyware.exe but was denied access both on IE and FirexFox.Further Filemon and RootkitRevealer do not work any on my machinePlease help.Thanks

A:Unable to access Anti-virus updates / Anti-spyware website

Thanks guys,
All problems solved Thanks to SuperAntiSpyware.

Read other 2 answers
RELEVANCY SCORE 112

That's pretty much my problem. I don't know any details that could help. I tried installing Spybot to scan for the problem but I couldn't install it because my computer couldn't connect to the website and I can't move on with the installation. I'm about to scan with Avast but I doubt it will help. I know I didn't say much substance but hope it helps. Here's the HJT log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:54:49, on 26/01/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.e... Read more

Read other answers
RELEVANCY SCORE 110.4

help me please, it always failed to update my kaspersky 7and I can't open kaspersky website or other anti-virus websites, it happened after I install Bittorrent (with ask.com inside the installation)this is the log file from combo fix :ComboFix 09-01-21.04 - ExcaflownE 2009-01-28 9:41:37.1 - NTFSx86Microsoft Windows XP Professional 5.1.2600.2.950.1.1028.18.959.586 [GMT 8:00]執行位置: e:\downloads\ComboFix.exeAV: Kaspersky Anti-Virus *On-access scanning disabled* (Outdated) * 成功創造新還原點.((((((((((((((((((((((((((((((((((((((( 被刪除的檔案 ))))))))))))))))))))))))))))))))))))))))))))))))).c:\windows\system32\dyepvfbb.dllc:\windows\system32\hjilTvut.inic:\windows\system32\hjilTvut.ini2c:\windows\system32\mcrh.tmpc:\windows\system32\tuvTlijh.dllc:\windows\Tasks\tdllnqhz.job.((((((((((((((((((((((((( 2008-12-28 至 2009-01-28 的新的檔案 ))))))))))))))))))))))))))))))).2009-01-27 17:03 . 2009-01-27 17:04 1,529,386 --ahs---- c:\windows\system32\bbfvpeyd.ini2009-01-26 17:03 . 2009-01-26 17:03 1,438,325 --ahs---- c:\windows\system32\xlpfyixj.ini2009-01-26 04:40 . 2009-01-26 04:40 <DIR> d---s---- c:\documents and settings\ExcaflownE\UserData2009-01-23 16:32 . 2009-01-25 19:34 1,4... Read more

A:can't update my kaspersky, can't browse to anti-virus website

Hello ExcaflownE and welcome to BC Please note the message text in blue at the top of the Am I infected? What do I do? forum.ComboFix logs should not to be posted outside the HijackThis forums and then only when requested by a HJT Team member. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.Please create a new topic explaining the nature of your problem in the Am I infected? What do I do? forum. Describe pop-ups and system tray or desktop icons that have appeared. Explain what is "going wrong" with your computer. Note any tools you have used and their respective results.If needed, we will direct you to our HJT Preparation Guide.Thank you for using BleepingComputer as your malware removal source.This topic is now closed. If you have any questions, please PM me or another Moderator.The BC Staff

Read other 1 answers
RELEVANCY SCORE 105.6

Hello,

Firstly thank you for your help - I really do appreciate it.

My HpCompaq laptop is infected with a virus that is blocking multiple anti-spyware software, Vista updates, and even my Kaspersky anti-virus.

1) The virus does not allow me to access websites to download anti-spyware nor access the windows update site.

2) I have downloaded the following programs on another computer, burned on CD and run on my laptop:
- Malwarebytes Anti-Malware - Installed but does not run
- Spybot - Cannot install as access to the website is blocked during installation
- AVG Anti-Virus trial version - Cannot install due to 0x8007013d - Action failed for file avgmfx86.sys

3) I have managed to run CCleaner and clear out all the temp internet files

4) The HiJack This log reads:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:35:59, on 14/09/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16851)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\pthosttr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files... Read more

Read other answers
RELEVANCY SCORE 104.4

Symptoms:Several task bar balloon pop ups claiming McAfee A/V is turned off & the computer is not fully protected.McAfee update fails.McAfee security console shows different issues depending on when I open it, but after the computer has been up for a while the only issue shown is that the detection signature file is between 8 and 29 days old.Cannot update MBAM database.Cannot run SDFix.Web browser redirection (IE7 and Firefox 3.0.8)bleepingcomputer site won't load at all.Sometimes Firefox closes with a "Sorry Firefox has detected a problem and has to shut down ... Do you want to report the problem to Microsoft" window.OS - Windowns XP Media Center Edition Version 2002 SP3What has been done:Since the problems first started, more than one person has tried various things to get rid of this problem, including running some tools (SDFix and MBAM) that I have used before to successfully remove malware infections.Spybot on 4/5 found and supposedly cleaned Virtumonde and Waledac.cn.MBAM on 3/31 found no problems, but an earlier scan found at least one problem, however details have been lost.We were able to install a recent version - 1.35 - but we cannot get any updates.Last update database version 1904 from 3/26/2009.MBAM Check for updates problem details:Click on the "Check for Updates" and the status window opens and appears to be connecting to malwarebytes.org, but then the Microsoft "Sorry ... need to close" window pops up.Eventually MBAM upda... Read more

A:Cannot update anti-virus /anti-malware and other symptoms

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".Scan with Dr.Web CureIt as follows:Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current versionRead the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Docu... Read more

Read other 16 answers
RELEVANCY SCORE 103.6

Hello everyone.

I have tried my best to remove this virus on my laptop, but no success yet.

Here are all of the things the virus does:

-Prevents access to websites like spybot, instead of letting me see the site, it simply says "Internet Explorer cannot display the webpage", and there is a button to click that says "Diagnose Connection Problem" (no connection problem of course)

-When I click links from a google search, they most of the time take me to the wrong webpage and I am forced to copy/paste the original link into the web bar.

-Programs like Combofix, Spybot, and HJT do not work and a box comes up after starting them saying "Combofix has stopped working".

-I tried running the programs in Safe Mode, but no luck there.

If anyone knows a fix please reply.

Thanks,

Sean

A:Virus prevents access to Anti-Virus sites/anti-virus programs (combofix, etc.)

I renamed my Combofix to something else and I followed the instructions from a different post and here is the log I ended up with:

ComboFix 09-07-29.04 - Sean 07/31/2009 0:30.1.2 - NTFSx86
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3070.2059 [GMT -7:00]
Running from: c:\users\Sean\Desktop\Music.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\progra~2\MICROS~1\Windows\STARTM~1\Programs\videosoft
c:\progra~2\MICROS~1\Windows\STARTM~1\Programs\videosoft\Uninstall.lnk
c:\program files\videosoft
c:\program files\videosoft\Uninstall.exe
C:\resycled
c:\resycled\boot.com
c:\windows\10057vir9sza2.cpl
c:\windows\1059zpamb5t5bd.exe
c:\windows\1069thi5fz912.bin
c:\windows\1075859zj467.exe
c:\windows\11297vzr5s51c.cpl
c:\windows\1132z5ru977d.cpl
c:\windows\11388troz4559.cpl
c:\windows\1179zs5y695.dll
c:\windows\11991szambo95d9.cpl
c:\windows\120355zoj6819.bin
c:\windows\12324tr9j7b5z.bin
c:\windows\1279zroj295.ocx
c:\windows\12a7d5wnloader999z.bin
c:\windows\132985pz2a0.cpl
c:\windows\133505i9us7z8.exe
c:\windows\13552hackt9ol37z.ocx
c:\windows\1355zw59m5d8.exe
c:\windows\13562vizus1059.cpl
c:\windows\135759orm5c5z.ocx
c:\windows\13599virus6cz5.dll
c:\windows\13614spamzo5990.cpl
c:\windows\13956trojz59.cpl
c:\windows\1502zspy169.ocx
c:\windows\15107zpa9bot54.cpl
c:\windo... Read more

Read other 1 answers
RELEVANCY SCORE 101.2

I have a nasty if not multiple nasty virus's and have not been successful removing them. It started with the XP Anti-Virus 2011 Removal fake anti-virus popping up with all real anti-virus programs disabled and anytime I try to go to an antivirus website I'm redirected to a random site. This happens in all browsers not just Internet Explorer. I also had many of my files changed to hidden file folders and also the start/all programs button does not show any of my programs. I mananged to get both Malwarebytes and Superantispyware on my computer and was able to get rid of much of the problems by running these programs. Now it seems the XP Anti-Virus 2011 has been removed but I still have the issue with my webpages being redirected depending on which page I try to access. I also have many processes that should not be running in the task manager and when i close them out they just start back up again. This worm seems to be accessing my iexplorer because there are multiple iexplorer.exe open at all times and sometimes the CPU Usage gets very high which is not normal for my computer. The final symptom is that at random times I get a webpage pop up or if not a webpage an error that reads like the following example:

An error has occured in the script on this page.

line: 13
Char: 1
Error: Object doesnt support this property or method
Code: 0
URL: http:/www2a.glam.com/mobile/detect.act?affiliatedld=288743725

Do you want to continue scripts on this page?

I will get at ... Read more

A:XP Anti-Virus 2011 Fake Anti-VIrus and webpages being Redirected Virus

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
Do not d... Read more

Read other 17 answers
RELEVANCY SCORE 100.8

Camera Wizard not poping up after removing Total Security/Antivirus Pro_2010 I have a PC with Windows XP SP3 with Avast, SuperAnti-Spyware and MBAM while browsing I got a yellow virus warning (something win32 I believe) from Avast pop up near the bottom tray and within seconds the Total Security pop-ups started. My PC slowed to a stop so I rebooted and saw that Antivirus Pro_2010 had installed itself on my PC. All my Anti Virus programs would not start (ie MBAM) so I ended up following forums to end some processes, delete some .dll files that were known to be malicious and rename the .exe's to get Anti Virus programs to run. I installed and used AVG which found a couple things. Then I used ComboFix, and finally I got MBAM to run which found a good 40+ trojans etc. I believe I got the virus off but I tried to restore to before I got the virus but was unable to. I have since run scans with MBAM and SuperAnti-Spyware which have found nothing. Avast also finds nothing but it has a list of 44 files (mostly in WINDOWS\ folder with the last path part of file doubled) that it is unable to scan: because "The system cannot find the specified path". When I look on my C: drive and follow the file path, the second to last part is always missing (ie. WINDOWS\addins\addins) addins is not there. When I plug in my camera, the camera wizard does not pop up anymore as it use to before I had and removed the virus. I also saw on the unscanable list that there was a WINDOWS\Connecti... Read more

A:Help to remove Total Security and Anti-Virus Pro_2010 rogue anti-virus programs

Can someone please help me?
 

Read other 1 answers
RELEVANCY SCORE 99.2

Have bad infection...need best free Anti-virus, Anti-spyware, and Anti-malware software please....

THANX

Running Windows XP
 

Read other answers
RELEVANCY SCORE 99.2

Hi Im new here this is my first post also my first problem

Well everything was going great no virus getting detected

I use ESET nod32, malwarebytes and SpyBot

Now my problem is that all of my protection applications wont Update

Also I can't access any protection site like Microsoft.com, Eset.com, the website of malwarebytes and Spybot
and last is that sometime (happens sometimes) computer auto shutsdown
with a timer of 60 seconds before shutdown (please save all works...)

all other applications and websites works great except for those I mentioned

HOPE u could help me if possible ASAP because I'm using my CPU for business purposes and advance thanks

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:32:38 PM, on 2/4/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\system32\spoolsv.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\windows\system32\nvsvc32.exe
C:\windows\system32\svchost.exe
C:\windows\Explorer.EXE
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\windows\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\... Read more

Read other answers
RELEVANCY SCORE 99.2

Hi Im new here this is my first post also my first problem

Well everything was going great no virus getting detected

I use ESET nod32, malwarebytes and SpyBot

Now my problem is that all of my protection applications wont Update

Also I can't access any protection site like Microsoft.com, Eset.com, the website of malwarebytes and Spybot
and last is that sometime (happens sometimes) computer auto shutsdown
with a timer of 60 seconds before shutdown (please save all works...)

all other applications and websites works great except for those I mentioned

HOPE u could help me if possible ASAP because I'm using my CPU for business purposes and advance thanks

sorry forgot my HJT Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:32:38 PM, on 2/4/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\system32\spoolsv.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\windows\system32\nvsvc32.exe
C:\windows\system32\svchost.exe
C:\windows\Explorer.EXE
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\windows\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\I... Read more

A:Anti-Virus Anti-Malware and Anti-spyware not updating

Hi, welcome to TSF!

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

Read other 4 answers
RELEVANCY SCORE 98

I only noticed this when I tried to update my Windows Live Messenger, and the Microsoft website wouldn't open on Safari or IE. I tried downloading new anti-virus software like Norton, but none of their sites would open either. I Googled a bit, and lo and behold, I'm not the only one to have this kind of problem. I saw a post on this website (although the thread had closed) that was strikingly similar, so I thought I'd ask for help too. So pleeeeeease, please help me! X3
I understand I need to post a HijackThis log, so here it is:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 07:22:59, on 07/11/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\IFXTCS.exe
C:\WINDOWS\system32\DllHost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\SCardSvr.exe
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDO... Read more

A:Anti-virus software won't scan, well-known anti-virus sites won't open.

It looks like the virus has got wise to THIS website too, because it no longer opens unless I use a proxy server. PLEASE help me, someone... I need to be able to use my internet banking without worrying that this stupid virus has got me keylogged or something! Please, please PLEASE help me.

~ Seras
 

Read other 2 answers
RELEVANCY SCORE 98

I did a bonehead move of installing PC tools anti-virus before uninstalling vipre on my wife who's out of town. The kids infected it playing flash games. long story short, Her Gateway (win7 home premium) is on a a start-up loop. All I can get to work with a recovery disk is get into the DOS prompt by the shift+F10 at the recovery screen. Is there any way I can fix this with regedit or in a DOS prompt?

If it helps, here's the startup Repair Log:

Problem signature:
Praoblem Event Name: StartupRepairOffline
Problem signature01: 6.1.7600.16385
Problem signature02: 6.1.7600.16385
Problem signature03: unkown
Problem signature04: 21200785
Problem signature05: AutoFailover
Problem signature06: 5
Problem signature07: 0x19
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

A:BSOD 00x50 vipre anti-virus conflicting with new anti-virus

So to summarize, You messed up the wife's PC and your trying to fix it before she gets back, but if you don't the kids are getting it?

Just messing

Can you boot into safe mode? press f8 while the PC is booting up, select safe mode and see if you can uninstall that software.

Read other 9 answers
RELEVANCY SCORE 98

i just bought new pc and installed XP SP2.when i try to install avast anti-virus,its window closes automatically.Then i try to install kaspersky anti-virus,but again the same problem. Then i figured out that i cant even acces my registry,task manager and hidden files.So i installed remove restrictions tool. It solved the registry,task manager and hidden files problem.But i still cant install any anti-virus.i performed the registry check by using Uniblue registry booster.It shows many errors.I removed them all.But still cant install anti-virus. I cant even boot into the safe mode,it restarts whenever i try to boot it into safe mode.I cant install the windows again bcoz i dont have any CD/DVD ROM drive or floppy drive.......Please help me with this.......heres my HIJACKTHIS log...............................

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:59:50 PM, on 3/23/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\sys... Read more

A:cant install any anti-virus....anti-virus window closes automatically

Hello and Welcome to TSF.

We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

------------------------------------------------------

Read other 1 answers
RELEVANCY SCORE 98

My anti-virus said it removed a trojan. When I restarted my computer my anti-virus was turned off and it won't turn back on. I ran MalwareBytes and I didn't find anything, so I need some help.

A:Anti-virus removed virus now anti-virus won't turn back on.

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results hereDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

Read other 11 answers
RELEVANCY SCORE 96.4

Hello,

I have sometype of virus that will not allow me to go to any antivirus website. I am not that great on the computer so hopefully someone can help a novice user.

Thanks,

A:Blocked Anti Virus Website

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

---------------------------------------------------------------------------------------------

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

Read other 1 answers
RELEVANCY SCORE 96

First of all i would like to apologize if this topic is in wrong category, or it should not even be asked on this site. And second of all, please be patience i'm a noob looking for answers So whats all about? Well i'm meeting new terms here and i have no idea what they mean and what they do. And as anyone else i wanna be safe in this era of cyber-crime. So basically i know whats a anti-virus and a anti-spyware and that they can run together. Also i heard that 2 anti-virus don't do good but 2 anti-spyware do. So what i'm asking is, what is a anti-malware? Can a anti-malware, anti-virus, and anti-spyware run together? Could you suggest some good+free of those 3? Sorry for my bad English and being such a noob

A:Anti-malware, Anti-virus, Anti-spyware

Florin, you might take interest in this thread, though it may be quite a bit of reading: What's the Best Anti-virus?

It is there that they discuss all kinds of different antiviruses and coupled security software. I personally only use Microsoft Security Essentials, but I have used it along with Malwarebytes for added security in the past.

Basically, you could have your system completely locked down with lots of extra security, but in some cases it becomes a hassle because of how much your computer becomes protected and overly secured. If you prefer a speedy computer over security, generally you use less security software, but if it is the other way around, you will want beefier security software which may slow things down slightly. That link I've provided will have most everything you will need.

Read other 9 answers
RELEVANCY SCORE 95.6

Hi,

I just downloaded a "keygen" from bittorrent, and when I opened the exe file, nothing happened, then the exe file disappeared/deleted itself. I am pretty convinced that this was a virus, because my computer has slowed down significantly.

Now this part is unbelievable - I went online to download an antivirus program or the online Trend Micro scan, AND MY BROWSER (Firefox and IE) WON'T LET ME ACCESS ANY ANTI-VIRUS WEBPAGES!!! I managed to download Hijackthis and Spybot by downloading them through download.com, but it wouldn't let me go directly to the official sites! How strange is that?

Attached are links to the original file that I downloaded, if someone can scan it for me and deduce how to fix the problem, and also my Hijackthis log. (I hosted them on senduit.com for one week so you can access them.)

Thanks so, so much.

Hijackthis log is at - http://senduit.com/3b7234

Original d/l file is at - http://senduit.com/8624cc

A:A virus is not allowing me to access anti Anti-Virus webpages, and more...

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 3:43:31 PM, on 5/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\Alt+Q Hotkey.exe
C:\Program Files\UberIcon\UberIcon Manager.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\RK Launcher\RKLauncher.exe
C:\Program Files\Mac Volume Bar\3r-1c.exe
C:\Program Files\Windows-Related\stickies\stickies.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\JGsoft\EditPadPro6\EditPadPro.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\PROGRA~1\Gr... Read more

Read other 2 answers
RELEVANCY SCORE 95.6

Hi,

I am trying to access the site http://subscene.com/ (website providing subtitles for TV shows/films). For some strange reason I am unable to access the website and I believe its to do with my firewall or anti-virus settings.

I have used my iPhone and other laptops in the house and can access the website without any problems so I know it is not blocked by our ISP. Strangely enough last week for around 3 days I was able to access the website without any issues and then it reverted to not being accessable. I have tried IE7, Firefox and Google Chrome all with the same results. In order to access the website at the moment I need to use VPN which mask's me as being from the USA.

It is only this particular website with which I have a problem. Would appreciate any help.

Thanks
AJ
 

A:Firewall/Anti-virus blocking website

Anyone?
 

Read other 1 answers
RELEVANCY SCORE 95.6

Hi All,

I believe i'm infected. I not able to connect to any anti virus website. I have done a full scan using symantec endpoint protection but no virus detected.
Can anyone help please.

thanks

A:unable to connect to anti-virus website

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Read other 1 answers
RELEVANCY SCORE 95.6

Hi,

ive completely exhausted all ideas so i need to ask some of the really clever guys on here about this!

let me start from the beginning, literally one morning i switched on my computer and had no audio what so ever, 1st itunes wont play music and upon futher investigation i have very little video sites working too. the media in general is very slow? i reinstalled my sound card etc, says its all working fine. but its not.

anyway, after alot of research from forums it sounded like direct x needed to be installed again? thought i would try it, went to download it and cant get onto the microsoft site, or any anti virus sites! very confused as my laptop will allow me to, just not my pc.

does any one on here have the faintest idea whats going on? i have just downloaded avast anti virus onto another machine to put it onto a usb stick and install on the infected pc. running a system scan now.

if anyone really clever can help me it would be much appreciated as i use the audio on my computer 24.7!

thanks very much guys

A:cant get onto any anti virus sites or microsofts website

You are infected with malware. Please proceed to the Virus/Malware/Trojans help" link in my signature. Follow all post instructions to the letter.

Read other 1 answers
RELEVANCY SCORE 95.2

Hi. I am new here. I have had constant problems with my computer crashing for over two weeks. Also I have noticed that I haven't been able to update my anti virus software...both ad aware se personal and avg 7 free have not been able to update for some 16 days now.
I have run your recommended online scanners, pandasoftware, housecall, and macafee. I believe macafee discovered the WIN32.ATAK.B and NEW POLYWIN 32 viruses, but said it could not remove them.
something seems to be eating up my ram, simple rendering tasks cause my computer to crash now.

I have updated to windows sp1a. I am running windows xp pro. I would appreciate any help.

here is my hijack this log.

Logfile of HijackThis v1.99.1
Scan saved at 18:47:14, on 19/06/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\AvidSDMService.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\System32\sv... Read more

A:virus WIN32.ATAK.B, NEW POLYWIN 32 viruses, can't update anti-virus software

HijackThis!
Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)
F3 - REG:win.ini: load=???
??? ???
?
? ?????
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O16 - DPF: {FF3F0F03-0F01-131A-A3F9-08F02B23E0CC} - http://66.117.37.13/dba1402.exe

Please remember to close all other windows, including browsers then click Fix checked.

Online Scans
Perform an online scan with Internet Explorer with Panda ActiveScan
** click on "Free use ActiveScan" located on the top right hand corner Click Scan your PC & a 'pop up' window shall appear. *ensure that your pop up blocker doesn't block it
Click Scan Now
Enter your e-mail address & click Scan Now ...begins downloading 8 MB Panda's ActiveX controls
Begin the scan by selecting My Computer If it finds any malware, it may ask you to purchase the program, this is not necessary we will take care of the entries manually.
At the end of the scan click on see report. Then click Save report
Please post that log in your next reply.

In your next post please include:Panda Activescan Log
A new Hijackthis! Log

Read other 19 answers
RELEVANCY SCORE 94.8

My brother has a computer that will not load avg anti virus, spybot, ad aware or windows update. I ran an online scan using panda software and it found alot of spyware and I downloaded the trial version and it won't load either. I keep getting an error message saying it has generated errors and has to close. Is this a virus and how do I get rid of it? The computer is a custom built with windows 2000 and 2.66 GHZ Celeron
 

A:anti-virus windows update won't start, virus problem???

Read other 6 answers
RELEVANCY SCORE 94.8

Tech Support Guy,

My computer is very slow. I can not update any of my anti-virus software or anti-malware. I have no idea what to do. Can someone please help me...

Here is my HJT log.

Thanks in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:23:17 AM, on 3/15/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16981)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Java\jre6\bin\jqs.... Read more

A:Virus! Computer very slow...firewall down and cant update anti-virus

Read other 16 answers
RELEVANCY SCORE 94.4

I want to compare prices of different suites. It's crazy going to every individual website to compare prices. I am looking for Home/Home-Office editions.
 

A:Is there a website that has the prices of anti-virus programs in one place?

Try this website:

http://www.pcworld.com/shopping/browse/category.html?id=10246
 

Read other 1 answers
RELEVANCY SCORE 94.4

Hi there! I really need your help when my laptop having these symptoms :-
- I cannot open any antivirus sites and update it
- I cannot open Windows related sites and update it
-Security Centre would disable everytime I start or reboot my laptop
DDS (Ver_09-10-13.01) - NTFSx86
Run by Administrator at 13:07:08.25 on Tue 10/20/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.958.216 [GMT 8:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\LAUNCH~1\QtZgAcer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\McAfee\MSK\MskAgent.exe
C:&#... Read more

A:Unable to open any anti-virus website and Microsoft.com

Hello Rhazes Welcome to the BC HijackThis Log and Analysis forum. I will be assisting you in cleaning up your system.I ask that you refrain from running tools other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond the your topic and facilitate the cleaning of your machine.After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.I would like for you to run another ARK scan:We need to scan for Rootkits with GMERPlease download GMER from one of the following locations, and save it to your desktop:Main Mirror
This version will download a randomly named file (Recommended)Zip Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Close any and all open programs, as this process may crash your computer.Double click or on your desktop.Allow the gmer.sys driver to load if asked.You may see this window. If you do, click No.

Click on and wait for the scan to finish.If you see a rootkit warning window, click OK.Pus... Read more

Read other 46 answers
RELEVANCY SCORE 94.4

Hello everybody,

Recently, I find that I am not able to access Microsoft and other anti-virus software company websites, then I tried to ping their server but still the the system said that the host is not found. I have tried to use Spybot - S/D and RemoveIT! to remove the malware, but after removing some adware, I am still not able to access Microsoft's website

I have downloaded ComboFix too, but it is not compatible with my OS - Windows Server 2003. Can anybody help or can I post my HijackThis log here?

Thanks a lot.
NHo

Read other answers
RELEVANCY SCORE 94.4

I am not able to acess symantec.com, or mcafee.com. It seems like they are being blocked, possibly by malware. Any thoughts on how I fix this? I am running windows xp.
 

A:Malware blocking access to anti-virus website

follow advice here and post the logs those programs make
 

Read other 1 answers
RELEVANCY SCORE 94

Um so the main problem here is that I can't update my new antivirus/malwarebytes because the virus that i have (im assuming) isnt allowing me and is directing me to the not found page, as if you didn't have internet. It seems that when i do the quickdl for combofix it prompts up a message saying this can be a virus please do not install and says i may be infected with virus virut or w/e, and the combofix dl was from this site. I also keep getting virus popups ever 30 seconds. Anyone know the problem? heres my logs.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 3:18:32 PM, on 10/17/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18319)Boot mode: NormalRunning processes:C:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\AVG\AVG8\avgtray.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\AIM6\aim6.exeC:\Program Files\Windows Live\Messenger\msnmsgr.exeC:\Program Files\ooVoo\ooVoo.exeC:\Program Files\AIM6\aolsoftware.exeC:\Program Files\Windows Live\Contacts\wlcomm.exeC:\Program Files\AVG\AVG8\avgcsrvx.exeC:\Windows\system32\wuauclt.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\PayPal\PayPal Plug-In\RBroker.exeC:\Users\CJ&#... Read more

A:Crazy virus, plus I can't even update my malwarebytes/anti-virus

Bump... can anyone help? emergency... thank you

Read other 2 answers
RELEVANCY SCORE 94

I have a virus that has hijacked my computer.I can not print from the computer anymore.I can not update Windows or any Anti Virus Software (I am running CA Anti Virus, Spyware and Firewall).When I try to go to the Windows update site it redirects to MSN.comI can not create a Restore Point either.I have reloaded Windows by restoring from the original disk.I have ran CA Anti Virus, PC Tools Spyware Doctor, SuperAntiSpyware, Malwarebytes, Trend Micro Anti Virus.The Anti Virus softwares found virus that I deleted but it did not fix the problem. Here is the HiJackThis log.Thanks,TonyLogfile of Trend Micro HijackThis v2.0.2Scan saved at 11:19:01 PM, on 1/1/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18241)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\brsvc01a.exeC:\WINDOWS\system32\brss01a.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\... Read more

A:Virus Need Help - Can not Update Windows or Anti Virus Software

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results, click no to the Optional_ScanFollow the ... Read more

Read other 2 answers
RELEVANCY SCORE 92.4

Hi i managed to get a whole load of viruses about 6 weeks ago & have not been able to update my ZA AV &AS software since. i thought i had removed all the viruses with some help from some great people on this site but still my ZA software will not update. All I get when i hit the update now button in Zone Alarm programme is an "error cannot connect" message. I have tried uninstalling Zone Alarm & reinstalling it on a number of occasions & it just doesnt help.I was previously advised to1. Go to your C: drive and browse to the window\system32\driver\etc\2. Once you are inside the 'etc' folder, right click on the 'hosts' file and choose Open With'. From the list choose 'Notepad'.3. Now inspect the file it should only list one line with written: "127.0.0.1 Localhost" if you see something else than that post it here.and there was a load of stuff in the fole. so I have run the RSIT report & here are the results:LOG NOTEPAD OUTPUTLogfile of random's system information tool 1.04 (written by random/random)Run by Jane Moore at 2008-12-06 12:51:31Microsoft Windows XP Home Edition Service Pack 3System drive C: has 113 GB (64%) free of 176 GBTotal RAM: 958 MB (41% free)Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:51:46, on 06/12/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16735)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\s... Read more

A:ive had a virus now my ZA anti virus software will not update

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I may ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.Please download the OTMoveIt3 by OldTimer. Save it to your desktop. Please click OTMoveIt3 and then click >> run. Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

:files
C:\WINDOWS\system32\dyxbstck.ini
C:\WINDOWS\system32\ieupdates.exe.tmp
C:\WINDOWS\system32\bvahevjj.ini
C:\WINDOWS\system32\e7392d59-.txt
C:\uiwa.exe
C:\aojvyln.exe
C:\WINDOWS\DivXCodecPKG.7.20402.exe
C:\WINDOWS\HDTVUpdate.exe3316.exe

:Commands
[EmptyTemp]
[Reboot]
Return to OTMoveIt3, right click in the "Paste Instructions for items to be Moved" window (under the yellow bar) and choose Paste.Click the red Moveit! button.Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.Close OTMoveIt3Note: If an item cannot be moved immediately you may... Read more

Read other 12 answers
RELEVANCY SCORE 92

This is my first post on this site, and I turn to you in desparation!

I'm not sure if I have two problems, or one problem manifesting itself in two different ways, which is why I have combined this post.

I have somehow gained a programme named "Antivirus 2008" which is constantly warning me that I have 688 viruses on my computer. When this initially started, I ran my free copy of AVG. This warned me of the presence of Trojan Horses, but it was unable to remove them. The full version of AVG would, I was assured, sort the problem. In a moment of madness, I then purchased the full AVG8 programme.

On running AVG8 it informed me of the presence of a huge number of trojan horses, and offered to heal them. I accepted that option, and was informed that the trojans had been healed (or maybe it was removed/sent to the vault - to be honest, I'm getting a bit punch drunk now, and I'm not really sure)

Following this, AVG "Resident Shield Alerts" keep popping up every 15-20 seconds warning me of more Trojan horses. When I click "Remove Threats" or "Heal", sometimes I get a warning reply "Some files could not be found." Sometimes I don't. Either way, it doesnt make any difference - the next warning pops up about 20 seconds later. This is true whether I tick the "power user" box, or not.

The exact details given by AVG are :

File Name: C:\WINDOWS\system32\ppchcgq1j0elfv.exe
Threat Name: Troja... Read more

A:Anti Virus/trojan, Anti Virus Xp 2008 / Trojan Horse Downloader.fraudload.p

Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen:Click on the Show Results button to see a list ... Read more

Read other 1 answers
RELEVANCY SCORE 92

Survey: What Anti-Virus, Anti-Malware, Web-Protection, Fully-Featured Suite would you consider to be the best when assessing it from a price per "quality/quantity of features" perspective?

(Consider that the user will be using it for a Windows 10 laptop and desktop, & a Windows 7 desktop -- more Win 7 and 10 systems if possible!)

Read other answers
RELEVANCY SCORE 92

According to a story at Washingtonpost.com, the latest definitions for Microsoft's Anti-Spy flags Symantec's Norton Antivirus as a trojan and prompts users to delete essentials of the program. Users who follow the instructions hose their installation of Norton, requiring Windows registry edits and complete removal/reinstallation of Norton.

Microsoft's support forum is filling up with complaints, many from businesses that have been hard hit. This should be a cautionary note about deploying beta products in production environments.
 

A:READ!!!Microsoft Anti-Spyware Deleting Parts of Norton Anti-Virus

Read other 8 answers
RELEVANCY SCORE 92

i have uninstalled norton anti-virus 2008 from my computer however it is still coming up in the start menu and loading on startup. i am wondering how i can remove this and other things from my startup? i can not install any other anti-virus until this is removed.

note: i tried removing them from startup once and it keeps telling me i have put it in a specific startup mode. but when i change the mode it still does not work.

i also removed a instance of windows xp from the boot.ini section that i did not need and when i change the mode the other instace comes back up on reboot.
 

A:Solved: help! norton anti-virus 2008 cant remove wont let me install another anti-vir

Read other 9 answers
RELEVANCY SCORE 92

Running Windows XP, Home Edition, Version 2002, Service Pack 3, MSI Motherboard, 512MB Ram, Pentium 4 - 2.4GHz CPU.I used to have Spybot, but after some point whenever I tried to run it the computer would reset. Now, I've gotten a few messages from Windows Defender that there is a trojan on the computer. I can run a quick scan and remove what shows up, but when I try to run a full scan, the computer resets. I try to scan the computer with McAfee anti-virus, I can run a quick scan no problems, but when I try to run a full scan, the computer resets. I know there is at least 1 trojan/virus, but any program I try to run to get rid of the problem makes the computer reset. The latest software I installed is a-squared, and I can do a quick scan and find/fix a few problems, but when I do a full scan (in safe mode as administrator) a message pops up saying that the computer is going to shut down, NT AUTHORITY/SYSTEM.Please help before I tear out what's left of my hair.Pasted and attached.DDS.txt============DDS (Ver_09-01-07.01) - NTFSx86 NETWORK Run by Administrator at 22:34:33.51 on Fri 01/16/2009Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.175 [GMT -5:00]============== Running Processes ===============C:\WINXP\system32\svchost -k DcomLaunchsvchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINXP\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:�... Read more

A:Multiple Trojans, PC resets when full-scan anti-virus or anti-malware is run

Hello AdamLinn13Welcome to Bleeping Computer. =====================Please re-open Hijackthis and click on "Do a system scan only"Then place a check mark next to these entries below:R3 - Default URLSearchHook is missingO2 - BHO: CMVideoPlugin - {08DEA348-F510-45FD-A6EC-CF3BE0917C5E} - C:\WINXP\system32\CMVideo.dllO2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dllO4 - HKLM\..\Run: [Framework Windows] frmwrk32.exeO4 - HKLM\..\Run: [Rrokuwip] rundll32.exe "C:\WINXP\Gxizahopira.dll",eO4 - HKLM\..\Run: [Ngewok] rundll32.exe "C:\WINXP\exufijocifalut.dll",eO18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dllNow click on Fix Checked and then close Hijackthis.====================================================Download ComboFix from one of these locations:Link 1Link 2Link 3* IMPORTANT !!! Save ComboFix.exe to your DesktopDisable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine be... Read more

Read other 90 answers
RELEVANCY SCORE 92

Hello, I consider myself a fairly advanced computer user, but I'm having an issue I'm 99% sure is MalWare related. My laptop freezes CONSTANTLY, sometimes out of nowhere, and sometimes when I walk away for 5 minutes. I have tried numerous times to run AVG, Ad-Aware SE, and both freeze shortly after the scan starts (also tried in SAFE MODE). Now sometimes I can browse the we for hours, but as soon as a start a scan, install, or update, these issues are more common. I am fairly confident that this is not a hardware issue, since I've ran advanced diagnostics on them all, including BIOS. I have a HiJack This Log, and help would be greatly appreciated!

HiJackThis.log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:17:22 AM, on 9/22/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\snmp.exe
C:\WINDO... Read more

A:Unable to Run ANY Anti-Virus or Anti-Spyware programs, Comp freezes every 5 minutes.

BUMP!

--sorry, I'm desperate.
 

Read other 3 answers
RELEVANCY SCORE 92

Hello,

I have a problem that is far beyond my limited skills. One of our people has a laptop that has either malware or a virus infecting it. Two symptoms are present: first, when using firefox web pages get redirected to advertising or to unrelated google searches; second, the machine seems more sluggish than usual.

I have tried to download anti-spyware software (e.g. Spy Sweeper, CounterSpy, MalwareBytes, Superantispyware, PC Doctor) and nothing works. In some cases such as Counterspy and PC Doctor, the executable will run but the program will not update (and thus, not allow for a scan). In other cases such as MalwareBytes, the executable simply will not run.

I have run a Trend Micro anti-virus scan. It seems to detect something but it crashes before the scan can complete. The same thing happens with Panda Activescan. Last night, I ran Panda Activescan for over 8 hours. When I woke up, the scan had frozen at the 52% point and had found 1 infected file, which it didn't appear to clean up.

Anyway, I'd really appreciate any help.
Best regards,
Jordan

A:HELP! -- Anti-spyware / Anti-virus doesn't work; malware crippling our machine

Uninstall all of the programs but Super Antispyware, Trend Micro and MalwareBytes AntiMalware.Find the MBAM.exe and rename it BAMM.com by right clicking on the file and choosing rename.Download the manual updates for MBAM from the link below. Double click on it to install. http://www.malwarebytes.org/mbam/database/mbam-rules.exeINSTRUCTIONS FOR USING MBAM:http://www.bleepingcomputer.com/forums/ind...t&p=1100727

Read other 1 answers
RELEVANCY SCORE 92

Hello!

I've been doing a springclean for my PC, and I would be grateful if someone would check my hijack this log for problems.

I've run all of my anti-spyware and AVG programes first. But, I have a question: after my programes have scanned for problems and put all the bad stuff into quarentine, do I need to do anything else with them?

I'm not sure if I should be trying to find ways of removing trojans etc. or if it is ok to just leave them in the quarentine area indefinatly.

Thanks for your help!

-------------

Logfile of HijackThis v1.98.2
Scan saved at 13:43:41, on 24/04/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\AntiVirusKit\AVKService.exe
C:\Program Files\AntiVirusKit\AVKWCtl.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\AntiVirusKit\AVKPOP.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\WINDOWS\System32\ctfmon.exe
C:\freeserve\freeserveconnectionkit\atdialler1.exe
C:\Pro... Read more

A:Solved: A hijack this log, and a quick question re: anti-spyware and anti-virus programes

Read other 7 answers
RELEVANCY SCORE 91.6

Are there any free, updated and/or recent Anti-Virus & Anti-Malware combos that could offer better protection than windows defender for windows 10?

A:Good Free Windows 10 Anti-Virus & Anti-Malware Combos

If you don't want to pay then I would recommend avast! Free Antivirus or Bitdefender Anti-virus Free Edition if you prefer not to use Windows 8/10 Defender.For more suggestions such as Sophos, Panda,and Avira see Choosing an Anti-Virus Program.Also see Supplementing your Anti-Virus Program with Anti-Malware Tools.

Read other 11 answers
RELEVANCY SCORE 91.6

Please help. I am working on a network and need a corporate anti-virus program and anti-spyware programs? I know McAfee and Symantec offer something, but I know the personal editions I have had a less than nice experience. Any suggestions?

A:Need A Corporate Anti-virus Program And Anti-spyware Programs? Any Suggestions

Take a look at this Spysweeperhttp://www.webroot.com/enterprise/products/

Read other 4 answers
RELEVANCY SCORE 91.6

I have just finished with my original support and probably have to reformat. However, I would like to find out what is going on or at least in some contribute to helping someone in the future so I have come here.Despite good computer hygiene, Adaware, Spybot, McAfee-now Kasperskey, CCleaner, HijackThis, updating (wondering if this might have brought in some problems), and Zone Alarm firewall, I have problems which I first noticed when I was hijacked from Paypal. This showed on my first HJT scan but disappeared without treatment shortly thereafter. My antivirus, etc., have been disabled although they LOOK as if they are working but don't so much as find a cookie anymore--except for CCleaner. Spybot doesn't find About:Blank but it showed up on the browser scan. I tried to delete it and it doesn't show on any scans but I still see it fly by the bottom of my screen as IE pages are loaded. When I go to my history or temporary files, when I can see them, they are mostly ad pages. I have tried all the usual CWShredder, etc., and they don't find anything.MWAV is the only scan that has shown much. When I submit some suspicious files from comboscan to either VirusScan or Jotti, more often than not they jam VirusScan and I get error messages from Jotti that it is either the wrong stream or the file is empty. Sometime the folders are empty. I have tried to rename them but many times I am not allowed. Sometimes when I explore I can see the folders have information but when I go... Read more

A:Anti-spyware & Anti-virus Disabled, Keylogger, Hijack, Worms

Download this program:submit files packerHighlight the files listed below in bold and right-click and selecting copy.C:\WINDOWS\zts2.exeC:\WINDOWS\system32\vcmgcd32.dllC:\WINDOWS\system32\iifgfgf.dllC:\WINDOWS\rundll16.exeC:\WINDOWS\rundl132.dllC:\WINDOWS\logo1_.exeC:\WINDOWS\system32\TASKMGR.COMC:\WINDOWS\REGEDIT.COMC:\WINDOWS\system32\T.COMC:\WINDOWS\R.COMC:\WINDOWS\system32\tmp.regThen start the file packer program and right click in the white box and select paste to paste the copied file names in the field.Then press the Continue button.I will create an archive with these files and a small log on your Desktop that starts with a name like requested-file[date].cab.Rename this file to yourmembername.cab (for example grinler.cab).Then go to:http://www.bleepingcomputer.com/submit-malware.phpand fill in the required fields and browse to this file on your desktop. Finally click on the Send File button.

Read other 54 answers