Over 1 million tech questions and answers.

Lenovo Yoga 15 (Yoga 730-15IWL) fingerprint sensor issue

Q: Lenovo Yoga 15 (Yoga 730-15IWL) fingerprint sensor issue

Hi there, My fingerprint sensor has stopped working. All drivers are up to date. I have unistalled Synaptics driver and reinstalled 2 Sept 19 driver to no avail. Any ideas?

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga 15 (Yoga 730-15IWL) fingerprint sensor issue

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 125.6

Hey all, I had JUST bought this computer (YOGA 730 15.6'') and I skipped the fingerprint setup when initially setting up everything. I then went back to try and set it up, but the bar never loads as if it is setting up the fingerprint.  Everything is up to date according to lenovo vantage app, so I am just at a loss. Any help??

Read other answers
RELEVANCY SCORE 120

I've been using Yoga 720 15 about a week and Synaptics fingerprint sensor worked well. Recently I tried to use it to log in, but there was no sign of Windows Hello working. I tried to look up in settings, but it says that Hello is not supporting on this device. Device manager, however, shows that sensor is fine, no exclamation points or something indicating a problem. I tried to update fingerprint driver, but no use Has anyone faced the same problem?

Read other answers
RELEVANCY SCORE 118.8

I've been having trouble with the fingerprint sensor on my Lenovo ThinkPad X1 Yoga laptop (type 20FR) for the last week. It is now completely unresponsive after working just fine for months. In device manager it says "This device cannot start (Code 10)." I've tried disabling/enabling the device form device manager, uninstalling/re-installing the drivers, and wiping stored fingerprints from the BIOS settings. After wiping the fingerprints from BIOS settings and re-programming the fingerprint sensor from the Windows Hello settings menu, it worked for a day, but then the issue with the finger print sensor crashing returned. What do I do?

























Capture.JPG ?41 KB

Read other answers
RELEVANCY SCORE 107.2

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

Read other answers
RELEVANCY SCORE 104.8

Hi there, I recently got myself a ThinkPag X1 Yoga as a work laptop after previously owning several other ThinkPads. I had the laptop set up by an IT colleague who installed the latest version Windows 10 Enterprise on it. I am having some troubles getting my fingerprint set up now though. Whenever I go the the setup and Windows prompts me to place my finger on the reader, the system crashes with the following messages as soon as I place my finger on the reader:  The system clearly recognizes the fingerprint reader as I get to that stage, and also because the error message only appears as soon as I place my finger on the fingerprint reader. I checked the driver and it's the latest one (6.0.19.1105). I also re-installed the driver but this didn't solve anything either. Could anyone help me with this issue?

Read other answers
RELEVANCY SCORE 103.2

Randomly the sensor just stopped working and in the sign-in options, fingerprint isn't even an option. Windows hello says it is not available on this device. The biometrics was hidden in device manager and I uninstalled it. Downloaded the drivers from the lenovo support site and restarted, which did not work. Now the biometrics isn't even showing in the device manager. Any suggestions? My experience with Lenovo has been a mixed-bag...by far the best thinkpad I've owned and it was working great until it randomly starts dropping wifi connections and now the fingerprint reader. I don't understand how things just stop working all of a sudden. I make sure to keep the system updated - are there bad updates out there?

Read other answers
RELEVANCY SCORE 103.2

I have two week old X1 Yoga (20FQ) and the fingerprint sensor seems to work very unstable. It worked fine for a while and and suddenly in Windows 10 login it didn't work at all. It seems to read multiple times as when I put my finger close to sensor it immediately gives "Too many failed attempts" message and asks to login with PIN-code. I removed the device and re-installed the latest drivers from Lenovo support page and it worked again for two days. And now again I cannot login using fingerprint sensor. As the issue was resolved for couple of days with reinstalling the device, it might not be a HW-issue. Is there any good diagnostic tools available or is there a place to change the sensitivity of the sensor? Many thanks in advance for all the help!

Read other answers
RELEVANCY SCORE 102

After a update firstly touchpad was not working, later fingerprint sensor not working.I tried installing all latest drivers available. Any one has solution on the same

Read other answers
RELEVANCY SCORE 102

Hello dear community! The fingerprint reader of my Yoga 460 is not working properly. When I try to set up my fingerprint in Windows Hello it wants me to swipe my finger at least 20 times while the reader is flashing green and orange in irregular intervals. It looks like when a fingerprint is not identified as correct.I already tried different fingers and cleaned the device. I also tried to install the driver provided on the support page but I think Windows always installs the driver from Windows update as it is considered the latest driver.I am using the latest version of Windows 10 and the name of the device in the device manager is "Synaptics FP Sensors (WBF) (PID=0017)". Thanks for your help! Michael

Read other answers
RELEVANCY SCORE 102

Hello dear community! The fingerprint reader of my Yoga 460 is not working properly. When I try to set up my fingerprint in Windows Hello it wants me to swipe my finger at least 20 times while the reader is flashing green and orange in irregular intervals. It looks like when a fingerprint is not identified as correct.I already tried different fingers and cleaned the device. I also tried to install the driver provided on the support page but I think Windows always installs the driver from Windows update as it is considered the latest driver.I am using the latest version of Windows 10 and the name of the device in the device manager is "Synaptics FP Sensors (WBF) (PID=0017)". Thanks for your help! Michael

Read other answers
RELEVANCY SCORE 102

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

Read other answers
RELEVANCY SCORE 100.8

Hi,Got a problem, after when I use sleep mode on my X1 Yoga I never can log in again with a fingerprint sensor. And it is not possible to put PIN or password. Only restart helps.Does anyone have this problem? Please advice how to get rid of this.. P.S. have fingerprint driver updated to last version. + tried to uninstall the driver so Lenovo got the previous one applied - doesn't work either.

Read other answers
RELEVANCY SCORE 99.2

Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance



... Read more

Read other answers
RELEVANCY SCORE 98

Hi, I think about purchasing this notebook: Yoga 730-15IWL ( 81JS000FGE ), Core i7-8565U, 8GB RAM, 512GB SSD, 3840x2160Specs:https://gzhls.at/blob/ldb/d/d/b/1/1b63925a9be3e8b134838cdefcf95ea559e8.pdf In the specs it says, that is has 8GB RAM soldered to the board and one DDR4 SO-DIMM socket.Can I simply purchase 16GB SO-DIMM RAM and put that into the laptop and will it then utilize 24 GB RAM?Has anyone yet tried this and confirm that it works with 24GB RAM? I know that in the specs it says 16 GB maximum RAM. But I think I've read somewhere that 24 GB would also be possible. Can anyone confirm this? And what about the warranty? If I need to send in the laptop I would remove the extra 16 GB RAM and that's not a problem concerning warrenty? Any hints are highly appreciated.Regards, jimbo

A:RAM Upgrade for Lenovo Yoga 730-15IWL ( 81JS000FGE )

I'm not 100% sure but "Ram soldered" usually means that the ram module is directly soldered onto the motherboard. So RAM would not be upgradable at all.

Read other 1 answers
RELEVANCY SCORE 96.8

On or in the metal hinge of my new lenovo yoga 730-15IWL laptop there are some white spot/marks. See attached photo with flash. I can't get them off with a cleaning cloth or rubbing with my finger. You can clearly see them when I put a direct light on it. Without a direct light shining on it it's harder to see. You can't feel the spots with your finger, the surface is just as smooth as the rest of the hinge. I noticed them as soon as I removed the plastic around the hinge. What is this? How can I get rid of these ugly white spots?It is an expensive laptop so I would not expect this. 

A:White spot on the hinge of lenovo yoga 730-15IWL

Attached is another clearer picture

Read other 1 answers
RELEVANCY SCORE 96.8

I have a lenovo yoga 730-15IWL 81JS model is my gpu upgradable or is there anyway to exchange my laptop with the lonovo yoga 730-15IWL 81cu model? 

Read other answers
RELEVANCY SCORE 96.8

Can anyone give me the specs for the motherboard on this model laptop. I want to know how many M.2 slots there are and also how many pci-e slots that there are. If anyone knows Thanks.

Read other answers
RELEVANCY SCORE 96.8

I bought this Lenovo laptop in January (not even 3 months ago) and for some reason my c, d, e, 3, f2 and f3 key are not working, it started with just the c d and e, but now its all these keys (thus I suspect it might be a hardware issue...) have any of you guys had this problem (and if so how did you solve it?). Who do you guys think I should contact about this...

Read other answers
RELEVANCY SCORE 94.8

My Lenovo Yoga 730-13IWL , a few days  after updating to Windows 10 Pro Build 1903 my laptop suddenly won't recognize my fingerprint. So i have to sign in to windows hello using my PIN/Password. I've checked the device manager and apparently my fingerprint/biometric device driver aren't updated. So I try updating the driver through the windows troubleshooter driver update and the Biometric Driver installed (Goodix Fingerprint SGX). The windows said it installed succesfully. But when I want to Set Up new Fingerprint after removing my existing fingerprint on SIGN-IN Option in Windows Settings, after inputing PIN for credential prompt, the windows just asking me to place my finger on the scanner but nothing happen. The driver/hardware seems working but it failed to recognize when my finger are placed on it. Please help to resolve my Problem. Sincerely,Tio

Read other answers
RELEVANCY SCORE 92.4

Getting error "sensor hub detection error on accelerometer sensor-1" on boot. Any idea on how to fix this? Machine was running on Win 8.1 recently wiped and updated to Win 10 ( Error was happening before wipe happened) - Ran Lenovo Update Utility tool updated firmware and bios - Error message still appears - Ran OS updates - Error message still appears  Any other information would be helpful going to look at drivers and see if there is one that needs an update/repair.  Thank you  

Read other answers
RELEVANCY SCORE 91.2

Hi,Recently, I have got the lenovo x1 yoga 2 gen , the notebook was freshly reinstalled, so I downloaded the drivers at the yoga's official page with the lenovo bridge, but i still got 4 hid sensors with the triangle exclamation and the code 10 error.i think it's the gps and the gyroscope and compass and accelerometre and the ambient light sensors and maybe the gyroscope too, apparently the autorotation and the gps don't workPlease any help can really confort me.Thanksbelow a printscreen (in french) of the sensors


























Sans titre.jpg ?324 KB

Read other answers
RELEVANCY SCORE 91.2

Good afternoon. The problem is of the following nature. First, the camera disappeared, and an error came out. After switching to the tablet mode, the touch screen refused to work. I just think it's a loop. But how to check for sure? Or someone already had similar problems!? Screenshots from the task Manager in the app.Thanks.

Read other answers
RELEVANCY SCORE 91.2

I'd like to report a bug with the Rotation Sensor, which I believe is handled by HID Sensor Collection V2 The rotation sensor will not detect auto-rotation after a total shutdown. The only way to get it to work again is for the laptop to enter Sleep Mode, then upon waking up the laptop, it will re-enable the rotation detection. I believe this is some kind of bug with the ACPI system regarding the sensor. System Specifications:Lenovo IdeaPad Yoga 13 20175OS: Windows 10 Pro 64 bit version 1709, Build 16299.371 (Fresh Install) HID Sensors Collection V2 Hardware ID's:HID\VID_2047&PID_0855&REV_1141HID\VID_2047&PID_0855HID\VID_2047&UP:0020_U:0001HID_DEVICE_UP:0020_U:0001HID_DEVICE Driver Provider: Microsoft .inf name: SensorsHidClassDriver.inf

Read other answers
RELEVANCY SCORE 90.8

Hi everyone, I'm experiencing a problem with my 2 days old Y2P. Every time I approach my right hand toward the screen, without even touching it, it goes black and the laptop goes to sleep mode (see the pictures attached for a better idea of the gesture). I have to press the keyboard to turn it on again. I figured that the system thinks that the screen was closed down and proceds with setting in place which was "sleep mode". I changed the setting of closing the laptop down to "do nothing", the problem is still there but instead of going to sleep mode the screen only goes dark and when a take of my hand the screen goes on again. I don't know where the proximity sensor is situated or if the detection of the closed laptop is made by the proximity which would a very stupid/cheap way to do that. Is anyone else having this issue? Are you guys at Lenovo aware of this issue and is there any fix on the way? Thank's to let me know if this issue software fixable or not so that I could return my laptop imediatly because it's very inconvegnant for a touch screen laptop. Thank's in advance for the answers ! In these positions the screen goes black and the laptop goes to sleep mode.     













Solved!

Go to Solution.

A:Yoga 2 Pro : Proximity Sensor Issue

@Djalil97,My Y2P does not go into sleep mode if i were to do that. If your hand is not touching the screen does it sleep? Mine sleeps correctly.There is an app in Win that has an icon that shows 4 modes. Ensure that is enabled. You can confirm it on the "Desktop" then at the taskbar there is a small icon showing the modes as well. If you were to turn it into tablet mode, is there any prompt that you are in tablet mode? I realize it was having issues going into tablet mode when it was out of the box, then I went to the apps area and turn that mode thingy on and it has been fine ever since.

Read other 9 answers
RELEVANCY SCORE 90.8

I recently did a Windows 10 update to my Lenovo Yoge Ideapad  11 S on July 16th and now my touch screen does not work. When I check the drivers for my monitor and touch screen I noticed the driver was missing. I cannot get Lenovo or Microsoft to fix this. What else can I do to get that driver back ?

A:Lenovo Yoga Idea Pad Yoga 11 S touch screen issue

Hello Dws520Thanks for using the Lenovo forums.Was this the creators update?
If so, have a look on the following post, this should show if your device has been tested with the update yet:
https://support.lenovo.com/gb/en/solutions/ht503655
 
From what I can see, your unit does not seems to have made the list, which leads me to believe that this will be the cause of the issue, I would recommend that you revert back to the previous version of Windows, and observe if the fault still occurs or not.
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Read other 1 answers
RELEVANCY SCORE 89.6

I've just purchased this notebook. But as i understand the keyboard and the touchpad are being blocked while on the use of Windows, because of the direction sensor. The screen is rotating to the right as on the pic automatically. 

Read other answers
RELEVANCY SCORE 86.8

Hi All,  My fingerprint scanner isn't working and it says that windows hello isn't available on this device. Additionally, when I look at the driver for the scanner it says "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)." I have tried updating this driver, uninstalling this driver and reinstalling it, reinstalling the chipset drivers, I have reset windows and nothing has worked. 

Read other answers
RELEVANCY SCORE 86

I get an error: The device cannot start (Code 10) Have unistalled the driver and reinstalled via pcsupport Lenovo (.1050) Have run Vantage  Only way to get the scanner working is to reset Win but it only works for a week or so before failing again. Any ideas?

Read other answers
RELEVANCY SCORE 86

The fingerprint scan function stopped working yesterday for my computer. I googled for a solution and I found one I tried to follow it. One of the steps was to update the bios and I did and it worked for one hour or so and then stopped working again. I couldn't do the other steps at all since I don't have anything software called Lenovo fingerprint manager pro on my computer and I can't find it anywhere online for Windows 10 either. Does anyone else has the same problem as me? 

Read other answers
RELEVANCY SCORE 86

FYI for anyone, used the last driver for Win 8.1 64 bit so that it would work on my Win 10 64 bit.    

Read other answers
RELEVANCY SCORE 86

I recently bought Lenovo Yoga 520. I logged using Microsoft Account and tried set-up fingerprint login. But the fingerprint does not work i.e it recognizes finger by saying `Hello Welcome` but doesnot login with error message `Windows can't Signin, The credentials does not verify`. Furthermore the PIN login also doesnot work with error `Username & password mismatch`. But after some research on the internet, I find this link. According to it, there is no problem when using Local Account. But why does not the fingerprint work when using Microsoft Account???

Read other answers
RELEVANCY SCORE 85.2

Fingerprint scanner is not working after windows update - Lenovo X1 Yoga.In device manager I can see that there is corrupt type symbol for Biometric Devices -> Synaptic WBDI(SGX Enabled) I tried updating all the drivers, also uninstallated and reinstalled this particular driver but no luck.Please help. Thanks.

Read other answers
RELEVANCY SCORE 85.2

Hello, I had a fault in my Leovo X1 Yoga motherboard and got it replaced today.  After the new one was installed, the fingerprint reader stopped working correctly.  Specifically: 1. It shows up as working in Device Manager (I tried updating the driver, but it says the driver is already up to date).2. I can go into "windows hello" and go through the registration process.  However, once the fingerprint registration process is completed, windows hello doesn't update the status.  If I click on "set up" again, it starts all over as if I hadn't done it yet.3. On boot up, the fingerprint reader no longer activates.4. In rhe BIOS I confirmed that it is still set to use the fingerprint reader. The fact I can go through registration shows me that electrically, the reader is working fine. But that's the only thing that seems to make it work.  Any ideas are much appreciated! -Drew  

Read other answers
RELEVANCY SCORE 85.2

I have a yoga 720 machine type 80X6002JUS. For months now the fingerprint scanner hasn't been working. I think this happened after a windows update. I have tried deleting the drivers and reinstalling the drivers repeatedly with no luck. I have gone over every trick listed and nothing seems to work. Well, a few days ago I had another windows update and the fingerprint scanner started working again. This morning I went to log on and the fingerpring scanner isn't workoing again. The message I see in the sign on settings says "Face and Fingerprint recognition are not available on this device." When I go to the device manager under the biometric devices it says "This device cannot start (error code 10)." PLEASE help me fix this. Here are screenshots of what I keep seeing. 

Read other answers
RELEVANCY SCORE 84.4

So I have five options for a screen brightness: Darkest, Darker, Suggested, Brighter, Brightest. So the "Suggested" options, as it may seems, supposed to use the light sensor and adjust the screen brightness corespondedly but instead it has the fixed brightness level, right in the middle between Darker and Brighter. It can never be the "Darker" or the "Brightest" as you may expect, it has always fixed value.  So my question is: Are there a way to make the light sensor actualy do the usefull job?

Read other answers
RELEVANCY SCORE 84

Hello, I am currently locked out of my Lenovo Yoga C930 laptop. I didnt not set up a pin/password for the laptop and just set up the fingerprint scanner to loggin.  Now no matter how many times i try to loggin to the laptop it wont read my fingerprint. Is there a work around for this to loggin. -Thanks 

Read other answers
RELEVANCY SCORE 83.6

Hello All I am using a refurbrished by Lenovo Yoga 730-13IWL. I noticed that upon updating to Win 1903 everything went south. Computer is freezing randomly and needs a force restart daily. I had also several BSOD. While debugging this issue i noticed a lot of events regarding Goodix Fingerprint Device (port 6 hub 1). I was using the latest driver provided by lenovo. However when opening the Device manager the list was refreshing and the Fingerprint device was appearing and disappearing. I did all the DISM and chkdsk check no errors. I also did reset this pc. Issue remains. Question is am I dealing with a driver issue or a defective device?? Any help is much appreciated

Read other answers
RELEVANCY SCORE 83.2

I have a Lenovo Yoga 720-13IKB. The fingeprint sign-in option has been disabled by latest windows 10 update. I was able to getit running by applying the AllowDomainPINLogon fix in the registry. It fixed the problem for a while but after the last windows update, the fix stopped working. I uninstalled and re-installed the most recent driver from the lenovo website but I realized the most recent driver is from May 2017, so it does not address any of the issues brought by recent windows updates.  Right now, the Device Manager shows Error Code 10. I'm resorting to the forum to see if anyone has had a similar issue recentrly and if there's a fix. Thank you all J 

Read other answers
RELEVANCY SCORE 82.4

?? ???? ???????? ?????????,?? ??? ?????? ??????? ???????,?? ??? ?????? ?????? ??????.????????? ???? ,?? ?????.????? ??? ????? ,? ????? ????? ???????

Read other answers
RELEVANCY SCORE 81.2

Hey Guys,I just bought the new laptop from Lenovo but I am experiencing FPS drops when playing games ( tried Guild War's 2 League of Legends, Paladins) and all got the same issues: first everything runs smoothly gut after 5min the FPS drops to 30 or lower. I have an Nvidia GTX 1050 and an Intel i7-8565U. I read that it has maybe something to do with the BIOS, which lowers the power of the GPU and Chips when they get hot, but I dont know it as a mather of fact. Please help me. Greetings from GermanyDennis PS: everything is updated. 

Read other answers
RELEVANCY SCORE 80.8

since december 2019 i have a Lenovo X1 Extreme 2nd Gen (Type Model 20QV000WMZ). in 10-20% of the wondows 10 starts, the fingerprint sensor doesn't work, so i have to login with the pin.after rebooting the fingerprint reader normaly works. i have installes all newest windows 10 and lenovo vantage updates. i'm also very interested in this thread:Question about X1 Extreme Gen 2 erratic behavior  regards,johann 

Read other answers
RELEVANCY SCORE 80.4

I want to have a set up with two or even better three external monitors plus my laptop's screen for music production use.I can connect one to the HDMI port and thinking of buying a laptop dock for connecting two more monitors..My choice is the CalDigit TS3 Plus Thunderbolt 3 Dock connected to the thunderbolt port of my laptop.Is this set up supported from the laptop and his graphic card (GeForce GTX 1050)?

Read other answers