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THE LATEST ENVY and SPECTRE x360's HAVE NO PEN SUPPORT THE ...

Q: THE LATEST ENVY and SPECTRE x360's HAVE NO PEN SUPPORT THE ...

I Just want to let you guys all know that the new x360 Envy's and Spectre's have no pen support whatsoever. Previous models had a active digitizer. The latest line does not nor does it support any fine tip pen. Deceptive advertising from HP considering they had Ads up of the laptops next to their active pen. Infact as of now the Envy and Spectre webpage still recommend this uncompatible pen. The HP support on this forum and through calling in actually have little product knowledge and just regergitate what they see searching google and on the forums.

RELEVANCY SCORE 200
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A: THE LATEST ENVY and SPECTRE x360's HAVE NO PEN SUPPORT THE ...

Hi!, @Nike1: Welcome, to HP Forum !. For X360 Envy and Spectre table, you can see ... http://support.hp.com/us-en/document/c05166879 For X360 Spectre, you can see ... http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Spectre-x360-Active-Pen-Stylus-C...

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RELEVANCY SCORE 86

Which stylus devices are known to work with this model (HP Spectre x360 X7V20UA#ABA ) and BIOS Level  Thank you.[System Summary] Item Value OS Name Microsoft Windows 10 Pro Version 10.0.10586 Build 10586 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name xxxx System Manufacturer HP System Model HP Spectre x360 Convertible 13-w0XX System Type x64-based PC System SKU X7V20UA#ABA Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F.10, 10/26/2016 SMBIOS Version 2.8 Embedded Controller Version 94.45 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.10586.589" User Name SHORTER\arw Time Zone Eastern Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 5.26 GB Total Virtual Memory 18.8 GB Available Virtual Memory 7.30 GB Page File Space 2.88 GB Page File C:\pagefile.sys Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes 

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RELEVANCY SCORE 86

I have the Spectre model X7V20UA#ABA and based on this answer bought an HP Active Pen.  I cannot get teh machine to acknowledge the pen in any way. I've followed what instructions I could find (basically have the pen near the computer when you turn the computer off and then back on) and it will nto use it in One Note.  Is this an incompatible device?

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RELEVANCY SCORE 81.2

What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

A:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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RELEVANCY SCORE 79.6

I have an HP Spectre x360 13" laptop (X7V20UA#ABA) which has  2 USB C ports and no video ports, running Windows 10. I also have an HP Envy 27S video monitor with USB C input (W5A12AA#ABA). When I plug the laptop into the monitor (using the USB-C cable included with the monitor) the laptop charges, but it never detects the monitor as an additional display. if I open the Display Settings and click "detect" it says "didn't detect another display". I installed the driver from the HP Support website but that did not make a difference. The "HP My Display" app that got installed with the drivers shows that I have a second display "HP ENVY 27 (6CM7xxxxxx)" indicating that it can communicate enough to get the serial number of my display. How do I proceed? Will these products even work together?

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RELEVANCY SCORE 79.6

Hi after being bounced back to and fro from various departments of HP I'm still unable to get Pen support on my Spectre x360 13t-4200 model. I've came a few people that didn't have the firmware but were able to download it for their 15t series,  but so far I get a failed operation when I try to install the firmware. The same pen works on my sister's last year's model. Attached is a screen shot. ANy help is welcomed as I'm a graphic artist, I need my active stylus functionality  Please & Thank you. 13t-4200  13-4003

A:Pen Support for Spectre x360 13t

What is the name of the pen excact model number?  I will see if I can locate drivers for it.

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RELEVANCY SCORE 78.8

I installed my normal Sandisk Extreme Pro 64GB SD card in a USB Sandisk Micromate SD HC reader and only had one black screen (1 second) during the coarse of a 4 hours using and access the same SD card I had so many issues with it directly inerted in the Specter X360's SD card reader. I will be working this way on Tuesday Jan 3rd and keep you posted how it goes. Wish me luck!'  

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RELEVANCY SCORE 78.8

Today is a new day, I finally figured out a very odd situation. I have Purchased last year a Nice HP Sceptre 360, 8GB, with 120SSD Drive, partnered with a new HP Envy 32 2K Video Monitor (connected by a HDMI cable). Several months ago the display would have horizontal lines, shrink and go blank (audio also cut out at same time). After some time on the phone with HP Warranty support it was determined to be the HP Monitor, I received a 90 day repaired unit and sent my original in. So far so good one would think, well 9 days after the 90 day warranty expired, (BAM) same exact problem. Well now that the Warranty is over I did some of my own troubleshooting. I recall issues of another computer I repaired having USB and SD card problems, seemed that one had power issue on the USB / SD card power supply, so brain storming I thought I would remove my permanently installed SanDisK 64GB Extreme Pro SD Card (thinking that the Scepter may have common power to support the HDMI port, & SD Card). Long story short, I removed the SD card (no more problems with the display). I did a trial of several other cards including 32GB, 128GB etc, all cause the same issue when the SD card was installed and the SD card files were accessed. Has anyone else found this to be a problem? I am going to try another way to use my SD card I?ll get a SD Card to USB reader and try that avenue. I?ll let you know how that works out. For history sake, I have had my own electr... Read more

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RELEVANCY SCORE 78.4

I have recetly purchased this product. I tried a Dell active stylus 750 AAGN with it which did not work with OneNote. Writing with finger works fine. I have read that Dell should work fine, and the problem (at least on spectre x360 15) can be solved by updating a driver or firmware. I was wondering if such a solution exists for the 13 inch model, and if yes, where can I get the driver/firmware from. Thanks

A:Active Pen support for Spectre x360 13

Hi, Why not use    http://h30094.www3.hp.com/product/sku/11144407/mfg_partno/K8P73AA or      http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen In general, Dell won't support HP products and vise versa. Regards.

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RELEVANCY SCORE 78.4

This is an i7 7th generation laptop. I was told that all 7th gen laptops come with Windows Ink. However it does not say it comes with pen compatability when I look it up. I am a design student and it is vital for me to have a pen that works well with this laptop. Could someone provide me with the correct pen, or whether or not a pen will even work with this specific model?

A:Pen Support for HP Spectre x360 13-w023dx 13.3"?????

Hi,No compatible active pen/stylus model listed for your Spectre x360 13-wxxx notebook. HP periodically updates this list, keep an eye over this: https://support.hp.com/in-en/document/c05166879RegardsVisruth

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RELEVANCY SCORE 78.4

Good afternoon from out West,  Looking to find out if my laptop supports video in? Looking to leverage my laptop monitor as a output device for a small mini pc. Any assistance would be greatly appreciated before I take on buying a boatload of adapters.  

A:Does the HP Spectre x360 Support video in?

Hi, Unfortunately no, it does not support video in and I have not seen any adapter to do this work. Regards.

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RELEVANCY SCORE 78.4

Does the HP Spectre X360 AC029TU 1HP10PA have pen support? If it does, which pens are recommended?

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RELEVANCY SCORE 78.4

This is an i7 Processor 6th generation laptop. Does any kind of stylus work with this device. I need a laptop with pen support. I am not sure whether this one has pen support or not. 

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RELEVANCY SCORE 78.4

Hi I have bought my PC on 2015 summer in Bestbuy - San Diego Similar to many posts in this board, it just died "by itself" 15 months later on Sepotermber 2016. While browsing it just died and you cannot power back the laptop. I live in Turkey and HP Turkey office is not helping at all, trying to charge me around 600 $ for mainboard replacement! I have talked to compaint management in Turkey that despite the global warranty period of 12 monthts is over, this is a very chorinic fault that is related to many many people around the globe and I've cited this forum link.  This problem is not unique to me, many people who bought this laptop in summer 2015 are experiencing the same problem! Turkish support office is still making me wait for 2 months saying we are still examining your case! I dont want to believe HP is not standing behind  serious product faults that are resulted from their manufacturing operations. This product is a high end product competining with products such as Macbook and such a fault and HP's ignorance cannot be tolerated. I am planning to open a court case unless HP will stand behind this fault product and replace it! Please help. Dogus Sahin 

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RELEVANCY SCORE 78.4

Anyone know if the new Spectre x360 released in October 2016 supports digitizer pen? HP customer service does not seem to know and none of the early reviews say anything about it. Looking at this particular model:http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360-convertible-laptop-13t-touch-w9b13av-1

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RELEVANCY SCORE 78

HP ENVY x2


The new HP ENVY x2 is a premium detachable powered by Intel and Windows 10 that gives you versatility, performance, and long battery in a thin, light, and durable design. It offers mobile flexibility to stay connected with an instant-on experience with optional 4G LTE, so you can enjoy entertainment on the go and stay connected in and out of the home or office without having to find a Wi-Fi hotspot.

Other features include:
The fanless CNC Machined Aluminum tablet is 7.9 mm and 1.69 lbs.
Features a brilliant 12.3-inch diagonal touch WUXGA+ display8 with Corning Gorilla Glass 4 for increased durability and scratch resistance when on the go.
The leather-like textured case in Oxford Blue integrates an adjustable stand to transform the device into laptop, reading and tablet modes.
The backlit keyboard has a 1.3 mm key travel for a smooth typing experience in any lighting condition.
The pen offers a natural drawing and writing experience with simultaneous pen and touch with Windows Ink.
Up to 17 hours of battery life and Windows 10, stay productive on Wi-Fi, in sync with Connected Modern Standby, and connect with an LTE-Advanced support option.
7th generation Intel Core Y-Series processors and optimized thermal design boosts performance and is equipped with up to 256 GB PCIe SSD Storage to store presentations and multi-task with up to 8GB LPDDR3 memory.

Pricing and availability: HP ENVY x2 will be available Spring 2018. Pricing and mobile carriers will be disclos... Read more

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RELEVANCY SCORE 77.6

Hi all, quick question: I know HP does not officially support active stylus for the Spectre. But still, I need that! That's why I have to ask before I buy... So, does someone know if the X360 13-4132NG does support active stylus? That's the model with the 512 GB SSD. Thanks!

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RELEVANCY SCORE 77.6

Hi, Does my laptop support Stylus pen ?  Thanks

A:Does HP Spectre x360-w053nr support stylus pen ?

If you mean the 2016 model with thin side bezels (that didn't come with a pen), no, there is no hardware support for any kind of active pen. If you have a the older 2015 model with thicker bezels, then yes, it has a (pretty horrible IMO) Synaptics digitizer, and you can purchase a pen from HP. Most of the customer reps I spoke to couldn't give me a definitive answer, so this knowledge is my personal research by testing the laptop out myself. Hope this helps. Cheers!

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RELEVANCY SCORE 77.6

I was interested in the HP Spectre x360 15 (2017), but was hoping it supports 32GB of RAM.Does anyone know if the motherboard supports two 16GB chips? I know the processor does (and even the Envy x360 offers 32GB).

A:Does the new HP Spectre x360 15 (2017) support a RAM upgrade...

Hi, What is it ? Please use the following instructions to find out the model/product of the machine:  http://support.hp.com/us-en/document/c00033108Regards.

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RELEVANCY SCORE 76.8

Hi, I'm using HP Spctre notebook (Windows 10 64 bit). I'm having problem with CPU usage: it's always more than 80% and when I see the Task Manager there is a process "HP Support Solution Framework Service" which is always using more than 80% of CPU. I have also keep the notebook updated with "HP Support Assitant" and Windows, there is no new update. Thanks

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RELEVANCY SCORE 76.8

Does HP Spectre x360 15t-ap000 support active stylus? If yes. Where can I find the information that says so? I am tasked to get an active stylus for my boss's laptop. I have found this sitehttp://support.hp.com/us-en/document/c05166879 This site did mention "Spectre x360 15-ap0xx" but my model is "Spectre x360 15t-ap000" What the difference between a 15 and 15t? Any help will be greatly appreciated

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RELEVANCY SCORE 76.8

Hello, just bought this brand new laptop 2 in 1. I know that the device comes with intel wireless and bluetooth. I am wondering if the device will support atpx? If not who can I talk to so we can get that going? Thanks.

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RELEVANCY SCORE 76.8

Hi there. I have recenty purchased an HP Spectre x360 i7-6500u and was wondering if this laptop can support internet gigabit speeds? The reason I ask, is that I have gigabit internet speed through our ISP but I'm getting nowhere close to that speed. Here's a little more info as to how I've been testing my ISP's gigabit speed: - Tested using a wired LAN ethernet connection (using a purchased USB 3.0 to gigabit ethernet adapter) Cat 6E cable direct into ISP modem. Only achieving 300 to 400 down and 25 to 35 up. Where as the ISP speeds are 1000 down and 50 up. The technician that was here this morning when testing the exact setup using his old Lenovo laptop was achieving 700 down and 35 up. - Tested using the stock wifi modem in the HP Spectre and connecting to the ISP modem using the 5 Ghz channel was still only giving me 300 to 400 down and 25 to 35 up. Strange enough, the technicians laptop when testing in wifi as I did above, gave him similar results of 300 to 400 down and 25 to 35 up. So my main question here to the HP technical support team, is if someone can let me know if this new HP Spectre x360 can support internat gigabit speeds. Based on what I've tested above, it may appear that this new laptop is not ready for these types of speeds. Can someone please confirm and/or advise if there are any HP Spectre updates available to handle these gigabit internet speeds? Your support and/or advise would be greatly... Read more

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RELEVANCY SCORE 76.8

  Hi HP techies, I just bought a HP Active Stylus with App Launch (T4Z24AA ) for my Spectre x360 13-4124nf (2016) since I expected I a high quality pen with pressure handling. I knew there was a firmware update required in order to make it run with the Spectre, after reading the US forums. Unfortunatly, there is no touch screen firmware update available for my Spectre model, but there is one for the 15 inches model ! My questions (HP French support wasn't able to answer) : Is there any chance this firmware update including my stylus handling feature will be released for my Spectre model ?Is there any information about a release date, so I know if I have to return the stylus to the French retailer ? As you guessed, an english version a the firmware would by just enough for me.   Thanks for kind help.

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RELEVANCY SCORE 76

This link lists the machines that support Hello facial recognition login in Windows 10:  http://www.windowscentral.com/here-are-all-pcs-support-windows-hello-facial-recognition-windows-10 The Spectre x360 is not among them.  Is this because the camera in this laptop is not a RealSense camera, or is it because the driver support is absent for this machine? Any chance of HP supporting this with a driver upgrade? Thanks











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A:Why doesn't Spectre x360 support facial recognition login?

Hi there @jwg?,  Thank you for visiting the HP Support Forums and Welcome! I read your post on the HP Support Forums and see that you are having issues with the Facial Recognition Login on your Notebook with Windows 10.  I would suggest rolling back to Windows 8.1 if you can for now as not all of the driver's are available yet for Windows 10. I am unaware of any updates as of yet for the Facial Recognition Login. However, updated Windows 10 drivers will become available on your specific products HP Drivers and Downloads Page  as they are released and become available to HP. If you are unable to roll back, here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10.  You could also keep trying Windows Updates. They are coming out with new resolutions for these issues daily.  Have a great day!

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RELEVANCY SCORE 76

Hello. I've been having trackpad issues on my new 2017 Spectre x360 13-ac0xx unit for about two weeks now. Firstly, unlike other techies, I appreciate that the trackpad uses custom Synaptics drivers rather than Microsoft's standard precision touchpads. I've owned both a Surface Pro 4 (w/ type cover) and a Dell XPS 13, which I returned due to their horribly slow and janky Precision touchpads. And although HP has horrible quality control (this is my third Spectre x360 unit, which I recieved 2 weeks ago), I would really like this trackpad issue to be resolved. Ever since I have had the machine, the trackpad has been showing some erratic behavior (which I will describe below). PLEASE NOTE: this is profoundly irritating and I have been trying to troubleshoot this myself for the past few weeks. The previous two Spectre x360 units (bought from Best Buy) did not have this problem, but this third machine (ordered from HP.com) does. There seem to be 3 "separate" problems with the touchpad. The first is that the trackpad sometimes locks up and refuses to track my finger when I'm touching it. The cursor moves on screen only when I fully click-and-drag on the trackpad surface, but otherwise doesn't work. You can see what I mean here: https://youtu.be/idt4_OkkSMA The second problem is that at times, the right click zone expands over to the middle-to-top left side of the trackpad. So, when I try to press down and initiate a left-click, I get a right-click menu ... Read more

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RELEVANCY SCORE 74

A seller on amazon says M6-w105 has active digitizer screen. So i can use hp active pen. But i am not sure for it. Should i buy hp active pen or dell active stylus or a capacitive stylus or any other bluetooth stylus

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RELEVANCY SCORE 56.8

Upon opening the notebook on my desk, a series of cracks surfaced on the upper-left bezel of the screen, and extended across the screen. I keep my notebook for the most part on my desk, and when I travel, I put in the HP leather case, and in a well-paded bag. I've owned this notebook since August last year, and it has performed excellently besides the occaisonal loud fan noise and overheat.  I talked with a helpful HP Customer Support Rep, and I was told that if I were to send in my notebook, and screen damage will be presumed inflicted by the customer. I have also been in contact with the HP Executive board, but their reply did not grant me any help. I would like to know if I can send in my notebook for a proper examination, or if I can speak with a case manager on this issue. I really do not want to file a complaint to the BBB, but I feel that will be necessary if the material defect is to be assumed a damage on my part. Thank you in advance. I will include pictures of my display, as well as pictures of the siding to prove the lack of physical/blunt damage.

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RELEVANCY SCORE 56.8

HP's lack of quality control is completely unacceptable and inexcusable, especially given the cost of the Spectre x360 line.I went through 5 (FIVE!) 13-inch Spectre x360's. All but one exhibited very loose trackpads (even very light taps will physically move the trackpad down and have an annoying loose click sound when taking your finger off of it). The one with an okay trackpad had USB-C issues. The trackpad -- arguable THE most important part of a laptop -- now feels like garbage. Hell, there are $200 Windows laptops and Chromebooks that have better trackpads than this $1,200 thing.It's extremely frustrating and disappointing. I REALLY wanted for the Spectre x360 to be my laptop (especially considering there's no other 2-in-1 out there that looks this good and is priced as nicely). Looks like the Lenovo Yoga 720 is next on my list. Just wish it had IR cameras for facial logins.

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RELEVANCY SCORE 56.8

Hi, my spectre x360 just out of warranty and will no longer charge the battery! Charger checked and working. When plugged into laptop, symbol appears to show connection but then states not charging. Battery nearly flat now but diagnostics state batter condition ok. Would appreciate any ideas to resolve please but I am not considered computer literate just general working knowledge!

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RELEVANCY SCORE 56.8

New owner of HP Spectre x360 - 13-4003dx here. I want to ask if the bottom of the laptop, the area above the fan openings where the FCC info/text lies, is supposed to creak when I press it slightly. I first heard this noise when I took my laptop out of the sleeve and held that area. At first I thought it was just rubbing against the sleeve, but after further examination, that is not the case. If this occurs with other models of the Spectre, it is a bad build quality, I am not sure which component is under there, but I want to know if the creaking noise is normal with only a slight press along the text area. Thanks.

A:HP Spectre x360

I have the same problem but in the front, in the back of the touchpad... really annoying. looks like the lid doesn't have nothing to lay on and the aluminium is very thin. poor quality for such expensive machine.

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RELEVANCY SCORE 56.8

Hej! I have a question regarding the  new 2016  HP Spectre X360 (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Is it possible to order it to Sweden or are there any local retailers I could directly contact? Thank you so much in advance,Marina

A:New HP Spectre X360

Dear Customer, Please go to this website:http://store.hp.com/SwedenStore/Please contact- 08-593 664 18 This link is for UNITED STATES ONLY (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba).  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 56.8

Just finished setting up my second Spectre x360 15t. The first one was a driver and screen flickering mess. As I'm finishing putting it through it's paces by running audio with a few tunes through Spotify and then over to Netflix to check dialogue, I've become aware that the fan has been running for some time. When I picked it up to feel the underside I was quite dismayed to feel how hot this thing was. Not cozy up to the fire hot but call the fire department hot. It was on a Xpad which was starting to get a bit toasty itself. No way this could ever sit directly on my lap. I know this is an ultrabook. I know i7 processors run warm under load but this fella gets HOT. I'm coming off a Spectre 13t with an i5 which is just as tight a unit as this one, but it never reached this kind of hot. I'm humorously concerned if I can put this on my desk while under heavy load without melting the finish off. Is anyone else experiencing similar circumstances? I'd appreciate any feedback. Thanks.

A:Spectre x360 gets HOT.

Hi @benefit13,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? please get back to me and I will help you.

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RELEVANCY SCORE 56.8

Hey guys! I was looking to buy the new HP Spectre x 360. Is it available with the following specs - Natural Silver13" 4k touch screen 16GB rami7 256 GB memory I have found the 13" with 4k screens on the UK website but can't seem to find the same on the US website.  Thanks !

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RELEVANCY SCORE 56.8

Hi, I have an HP Spectre x360 that is a year and 5 months old. I was running it off the battery when suddenly a whole lot of smoke started coming from underneath the notebook and a smell of burnt plastic filled the air. Reading the forum I found that this is not something new to these HP Spectre x360 notebooks. Its it really possibile that HP have not activated a support program for who owns such an expensive notebook. My notebook is out of warrenty but I honestly think it was a close call, i was working on a wooden table when it started burning. Now I have a 1250 euro paper weight. I did try to contact support and was immediatly cut off once i gave them my serial number, or offered to pay for support. Will paying 30 euros actually achieve something, ie will they attempt a repair or will it be 30 euros just to be told over the phone that its something that simply cannot be repaired. Thanks

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RELEVANCY SCORE 56.8

Hi,Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one  also it has the same fault, any recomendations of what should i do?

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RELEVANCY SCORE 56.8

Hello, Last winter purchased a convertible lenovo laptop. The first one had faulty hinges, I had it replaced on the same day I brought it in and the second one had faulty hinges and a faulty touchpad. So, I decided to ditch the cheaper computers and splurged on a HP spectre x360 from Best Buy. I live 200 kilometres away from large retail stores like this so getting back and forth is quite difficult, Staples was very understanding about the Lenovo laptops, however Best Buy told me there was nothing I could do when I described the problems I was having with my brand new HP. Several months went by and I avoided using the computer as much as possible in order to avoid facing the mistake I made in purchasing it. Eventually, my old computer became completely obsolete and I had no choice but use this HP.  My problems were not limited in any way. They ranged from an extremely annoying touchpad that sounded loose and made strange noises, the fact that the screen was closing on an odd angle, and the fact the the screen could barely stay open. A slight touch or even shifting the laptop would cause the screen to move. I could forgive these flaws if I had abused this computer or if it had received heavy usage, however I barely even turned the thing on. I contacted HP support and I must admit that they were polite, friendly and had my return materials sent very quickly.  My first bad sign involving the shipping process was the fact tha... Read more

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RELEVANCY SCORE 56.8

My Spectre X360 is getting hot....I would like someone to address this issue and respond to me directly.  Love the machine worried about the heat.

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RELEVANCY SCORE 56.8

Not the X360 when it's in a hard lock. >>Why would you need to hold down the power switch for 60 seconds?  5-7 second hold is enough to force power down any computer.

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RELEVANCY SCORE 56.8

The 1-minute hold of the power switch worked for me, but it is darn hard to do because of the somewhat inconvenient power switch position - and if you waver for a moment then the 60 seconds starts again. I found it easiest to turn the 360 on its side on a table and then it is easier to hold the switch down for the full minute uninterrupted. This for me only points out the importance for manufacturers to provide a HARD RESET capability through an unfolded paperclip or the like. C'mon guys, give us what we need to maintain our products!

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RELEVANCY SCORE 56.8

Does anyone know the difference in these models apart from screen quality and is it worth paying the extra. I was looking to purchase the 13-ac003tu but came across other models on the HP website. Does anyone know what the model numbers represent?13-ac065tu13-w031tu13-ac066tu13-ac003tu

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RELEVANCY SCORE 56

Hey guys! I bought my new ash silver HP spectre x360 13" recently and Ive discovered som faults in the production. I am now wondering if anyone else noticed these faults and if I could/should exchange my example for a new proper one ( I do genuenly love it) Firstly, it is not balanced proberly when sitting on a flat surface. Ive made a video showcasing it. Which can be seen below. This is a major annoyance for me, simply cant stop thinking about it.. https://youtu.be/JOVhRYA1Fvg?t=248. Secondly, there seem to be something loose within the trackpad. A click noise is produced when using it for scrolling. This makes it virtually impossible to use silently while someone else is trying to sleep next to me.. Example below https://www.youtube.com/watch?v=YHY6_oatLuE And Thirdly. Some users have been asking me if i was having any battery drain issues. I did test it once, full charge 100%, laptop turned off. 8 hours later it still had 100% so no issues there for me. Is it possible to get a spectre x360 13" without any of these issues?  

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RELEVANCY SCORE 56

 I have only just bought the spectre x360 and all has been well for the first two weeks. This week I found that it has been a little slow to start up. When I opened the machine in laptop mode I would get to the lockscreen where I have to enter my pincode. Despite entering the pin using the keys and trying to use the touchscreen the machine remained unresponsive and I had to open and close the lid unil it did respond which it did eventually. Today I started to have problems with the screen. Whilst using Microsoft Word (2016) and the windows DVD player the machine again stopped responding and the screen went blank. I had to shut the lid and when I opened it again it was still blank. When I plugged it in to a power socket using a charger it seemed to boot up again. The battery was low but not so low that it had wanred me or gone into a hibernation mode (about 15%). When connected to the power socket  I was able to continue using Word but the screen was flcikering. Later this evening I tried to switch to tablet mode. The screen went completely blank and the tablet was not responding at all. When I sought to change it back to laptop mode it remained blank. The light on the CAPS button was flashing. The machine was making a loud whurring noise. It was down for about 5 minutes. Eventually after holding the power button down the machine came back to life.  I have never posted in a forum like this before and whilst I have purchased the HP Care P... Read more

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RELEVANCY SCORE 56

I recently acquired an HP x360 Spectre 15t (about 5 days ago).  During charging I noticed that the charger plug is quite warm/hot.  Using a laser temp gun, I measured the hottest point of the plug to be 152F.  The average temp reading seems to run around 128F (scanning different points on plug). Is this normal for thie plug to be running at this temperature while charging? Thanks, WW

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RELEVANCY SCORE 56

I have purchased my Spectre x360 back in 2015,  and i have been using it for less than a year. So far, the laptop experience have been rather satisfying. Apart from experiencing minor glitches initially, the updates helped and the laptop worked just fine and smoothly. Though, the speakers stil have rattling sound when played loudly.  Until recently, couple weeks back the laptop went haywire as i was doing my assignments. Without any signs to indicate any mechanical problems, the whole system just shut down. i couldn't switch it on, nor could i even charge it. So i have called up the service centre, and since it is still under warranty, they have replaced the motherboard. On the bright side, I did not lose any datas or files. However, I have discovered my case wasn't the first to happen as there was one earlier case which was much severe. The laptop's motherboard literally burnt. The bottom part was all black and all data was lost  . The following image was the default in my product that has occured recently.   Hope to receive advise and any precautionary steps to avoid this mishap. Thanks. 

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RELEVANCY SCORE 56

My Spectre x360-13-4005dx went dead yesterday. It was fully charged adn plugged in, I was working, and then black screen. No response from any reset actions. No light when depressing the power button. No light from plugging in.  It is only two years old and gently used. From brwosing teh forum, this seems to be a widespread issue, bordering on a lemon. What is the fix? 

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