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Itunes to Iphone problem - Unknown Error (-50)

Q: Itunes to Iphone problem - Unknown Error (-50)

I'm having a problem syncing songs from Itunes to my Iphone. I manually manage my music in Itunes and after I hit 'sync' or 'allow', it starts the transfer (i.e. 1 out of 758 songs) but then stops after the first or second song. It gives the message "Itunes could not copy 'song' to the Iphone because an unknown error occurred (-50)". I transferred a bunch of music from a friends pc a couple months ago and began experiencing this problem after that.

I have the Iphone 3G, Windows 7, Itunes 9.

Thanks in advance!!

Preferred Solution: Itunes to Iphone problem - Unknown Error (-50)

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A: Itunes to Iphone problem - Unknown Error (-50)

I am also having great trouble with my iPhone 3Gs and Windows 7 Professional 64-bit.

About 99% of the time I get an error message.
"iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)."

Sometimes the number in parenthesis is different.

Strangely, on rare occasions I am able to sync and load music. The two times I have tried to update the iPhone software the process stops before completion. I have a paperweight until I make an appointment with the Apple Store, drive there, get them to do the update. Then I have to manually put in all my contacts and download apps over my wireless connection. Currently, I have no music on my iPhone as my computer will not connect to the iPhone.

I have iTunes version

My system:
motherboard: Asus P7P55D EVO
CPU: i7-860
RAM: G.Skill Trident 4 x 2 GB DDR3 2000
Graphics: 2 x Ati 4890
PSU: Rosewill 1000w
OS: Windows 7 Professional 64-bit

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This is really a continuation from an Apple discussion thread.
(Apple - Support - Discussions - iTunes Unknown error (-53) when trying ...)

Over there, a user showed me how to change my security settings, which made the error go away once:

On Win& and Vista go to CONTROL PANEL, User Accounts, click on any administratively privileged user Account, click on link "Turn User Account Control ON and OFF", go through the prompts (you need to be an administrator to be able to do so) and choose OFF.
Click OK and back out.
LOG BACK into iTUNES and Sync away.

From the user account, I couldn't access the menu... I had to search for "User Account Control", then slide the bar all the way to the bottom.

After rebooting (logging back in the next day), the error came. I was able to log back into my admin account, go the this window and click "ok"... after logging back into my normal account, it worked; once.
I tried that trick again today with no luck.

I've switched to askign over here since this sounds more like a Windows 7 issue than an iTunes issue.

Note: I've tried "run as Admin" with the same results.


A:iTunes Unknown error (-53) when trying to sync iPhone

I get the same error, but it doesn't seem to affect how the iPhone syncs. I've still been able to upload and update my music, ringtones, etc. without any problems. I get that error and click "OK", it goes away and the iPhone continues to be sync'd..

Interesting problem, but unfortunately I have no insight.

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I am running Win7/Pro x64. My System Spec is in my Profile.

I do not have iTunes installed on my desktop. I do have an iPhone 5, a hand-me-down from my son.

Yesterday the phone needed to be charged. I attached it to a USB port. I was asked by the phone if I trusted my desktop. I said yes. I was told that there were no new images on the phone to import, a fact I already knew. I've encountered this dialog before. It seems to be part of the procrustean Apple way of computing.

What troubles me is that a process started about the time I plugged in the phone. At a rate of 5-10 files/sec the 'modified' date was changed on over 3,500 jpg files on my data drive. I've not analyzed the order in which they were processed but suspect that it was A-Z on the file names and also on folder names.

Could this behavior result from iTunes running its 'sync' process? If so, is there anything I can do to prevent it from happening again?

If we have no Apple OS experts on this forum, does anyone know of an 'Apple forum' that is as respected as sevenforums is in the Windows world?



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I hope that this is the correct forum for this question. I asked the Apple website Communities forum but have not received a reply.

The other day I downloaded two songs from the iTunes Store to my HP laptop. I then selected both songs in the iTunes menu and attempted to manually synced them to my iPhone by dragging them to the IPhone in the iTunes menu. One song synced but the other did not. I tried to manuallly sync the other song but it did not work.

What could be the problem?


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I'm wondering if anybody can help with the following.
I'm running Win7 Home 32-bit with all of the latest updates and also have the latest version of iTunes installed. I'm trying to connect an iPhone to my PC, via iTunes, but it is not recognised by iTunes, and I keep getting an error saying that it cannot read the iPhone.
However, the iPhone does appear in Windows Explorer (apparently as a camera, as I can read the DCIM file and look at the photos there), but as the iPhone is not jailbroken I cannot see any other files. The iphone is running iOS5.
From searching online, it appears that the problem may be that Windows thinks it is a camera, and has atatched a particular driver to it (an MTP driver). Others also suggest that I need to have the phone installed with a different driver (usbappl)
If I uninstall the phone or try and automatically update the driver then it says that there is no better driver.

I have also tried to specifically update it with the usbappl driver (by updating the driver and using the "have disk" option and then browsing to where the usbappl driver is installed). In this case I get an error saying that "the folder specified doesn't contain a compatible driver for your device).
Can anybody suggest how I can get Windows to update with the correct driver, or some other way of getting iTunes to see the iPhone.
Many thanks for your help.

A:iTunes unable to see iPhone. Driver problem?

Uninstall all itunes and related softwares (apple mobile device driver, bonjour, etc) and then reboot the PC. Then reinstall iTunes and connect your iPhone. While connecting your iphone, make sure your device is connected to the internet as it will download the driver from windows update.

Reference : iOS: Device not recognized in iTunes for Windows

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Hi, I did a quick search in this forum for iphone related threads, but didn't see any that fits the bill of my problem, so I have started this thread. If it's in the wrong section, please let me know and I will move it.


Laptop - Dell Latitude 610 (1.7 GHz, 512 MB)
OS - XP Pro SP3

I am syncing the iphone 3G through itunes with my Outlook contacts and calendar items without any problem on my PC at home, but it's a completely different story at work with the Dell laptop. When I first got the iphone, it worked fine with the Dell for a couple of days, but when I came to work after the weekend, everything went south.


Once I hook up the phone with itunes, it registers it, but when I hit the sync button, it goes to sync with my contacts, and stays that way for eternity. 10-15 minutes goes by without any changes, and meanwhile, the machine slows to a halt. I can't run any other program in parallel, and it would take 30-40 seconds just switching in between windows. So I would have to manually cancel the sync. Afterwards, the machine remains slow as molasses. I go to Task Manager and would see that the OutlookSyncClient.exe continues to run even though I exited itunes. This is not the case on my home computer. When I exit itunes, that particular process stops as well. If I click over to the performance tab, it would show spike sin CPU usage, and off the chart PF values, like in the GB range. It also is taking up 40-50 MB of memory as well... Read more

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How do I transfer iphone music that is in itunes to window pc itunes ? this include purchased and non-purchased from itunes.

A:how to move iphone music in itunes to windows itunes

You can't transfer non purchased music to iTunes from your iphone, you will have to import it from another source. For the music purchased from the iTunes store there are two ways to do it. The easiest is to authorize the computer in iTunes and redownload the purchased items. Here's a link that explains both options. https://support.apple.com/en-us/HT201267 .

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I installed iTunes newest version and when starting the iTunes Program I keep getting a "itunes unknown error (-50)". Anyone else run into this? Nothing comes up in a google search...

A:iTunes unknown error (-50)

Althought I get this error message everytime I start iTunes after I click ok the program starts and seems to be operating as it should, I was even able to grab all my music, album covers ect off iTunes from my Vista HDD and install it onto iTunes in Win7.. But still get the Unknown error message when starting iTunes..

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Hello. I have Windows XP and my itunes won't launch. It keeps saying "unknown error -50". Also when I click any of my microsoft word files, they won't open and an icon pops up stating I need to install microsoft word. Word is already on my PC. I can't help but believe this issue and the itunes issue are connected, PLEASE HELP!!!

A:Itunes won't launch (unknown error -50)

First, let's deal with iTunes.

Wherever the file you have stored all your music/videos/etc is at (try My Music), locate it and back it up to a flash drive or external HDD.

Once you've done that, uninstall iTunes and reinstall it.

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Hi, I'm new here and need some help. I updated itunes and now it won't launch. When I click the icon, it comes back with " an unknown error occured 50". I've tried different fixes and nothing works. I have Windows XP and do not have Norton, just AVG. Someone help!

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I've had itunes for several years now, but just recently i've experienced a major problem. About 3 weeks ago, it all began. At random points in the day when I'm just doing my regular computer business and listening to some songs in itunes, a message pops up in itunes stating "The itunes Library file cannot be saved. An unknown error occured (-1450)". This error causes you to lose a random number of songs from you library, but thankfully they remain on the hardrive. After the message appears, i have no choice really but to close itunes because after I click ok to the unknown error message, it just keeps staying basically, so I have to exit. I click to open itunes again and a box appears stating something along the lines of "importing itunes library .xml" with a green loading bar at the bottom of the message. After it's done it states the following "The file itunes Library does not appear to be a valid itunes library file. Itunes has attempted to recover you itunes library and renamed this file to "itunes Library (Damaged).itl." After I click itunes a second time, the actual program opens and usually more than 1/2 or 3/4 of my library is gone. Just randomly picked songs remain and I have 1500+ songs as a whole. This message appears at random points in the day has popped up about 7 times over the course of 3 weeks.

I've tried a couple suggestions from someone on the itunes discussion forums and actual itunes phone supp... Read more

A:Itunes Library file unknown error (-1450) possible Malware or other virus?

any new ideas please, i am very desperate!

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As anyone ever used another program to SUCSESFULLY put music onto iphone. Could really care less about syncing. What ever happend to just drag and drop. Anyhow im sick and tired of running w/itunes. any input would be awesome. Steve jobs should be ashamed of this program horible. Ive tried media monkey so far and i couldnt get it to work properly. Unless i did something wrong. Im running windows xp pro 32bit.

A:Itunes alt for iphone

Take a look at Winamp, it plays well with the iPod.
Winamp Media Player - MP3, Video, and Music Player - Winamp

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Hi All

Need you help

I have one computer at home with two iphones been used on this machine
Each iphone has its own Apple ID account

When i plug both phones into the machine (separately) i can transfer copy all my files/contacts/music/videos onto each iphone because all the information is stored within the folder of itunes on a windows machine

What i want to do is to be able to have all contacts on one phone NOT to be transferred over to the other phone (at the moment all contacts from both phones are getting stored within itunes and then transferred over to each phone

I want to be able to have two seperate contact lists for each phone - is that possible?

A:iTunes iPhone help

This may help you out,
Sharing iTunes & iCloud Accounts in a Family | iLounge Article

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Hi, sorry if this has already been asked, I had a quick look around and couldn't find it though.
My itunes (version 10) has decided it doesn't want me to download any podcasts. I find the ones I want and when I click on the Free/download button it looks like it pushes but doesn't do anything. I can play the pocast (streaming) on the computer but it doesn't download. I have even tried clicking on subscribe and that doesn't work anymore either, (it asks me to confirm I want to subscribe and that it will download the latest one but nothing happens) Please note that I can download podcasts through my iPhone so I don't think the problem has anything to do with the phone

Also, every time I connect my iPhone and click sync, it says it has detected software that was downloaded on the phone and do I want to back it up to the computer. It proceeds to do this (according to the status bar) but then the very next time I connect it says the same thing and proceeds to back up the same apps again.

What the heck is going on??

Thanks for any help

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I just got the new iPhone 4S and I have a 3GS as my old phone with no way to transfer my contacts. I was told I could save a backup of my 3GS to itunes, then load the backup onto my 4S.

Well my 3GS won't backup, it keeps saying "iTunes could not backup the iphone because an error occurred" without any error code. I've wiped my old backup, I've cleared sync history. I'm using a PC with itunes with the latest itunes version 10.5.

What can I do to get my contacts over to the new phone?

A:Error backing up iPhone - trying to transfer contacts to new iPhone 4S

You may have to load them one at a time.

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Hi, I have iTunes 9.0, recently updated and uninstalled the old version and re-installed 9.0 and updated iPhone firmware to 3.1 and everything is new and sweet, except itunes takes its sweet time to boot up and iphone connection freezes it for a few minutes while it establishes itself in the left bar of iTunes, now, that is a slight problem if I just want to sync one song and that song transfers in like 3 seconds, whereas the connection takes 5 minutes, so its a long time. Along with any suggestions on this issue, does anybody know how I can access the photo files on my iPhone? like the photo's I've taken myself.. I've found several programs to do so but they all cost around $20 and this seems a waste..

Any help, suggestions and replies are much appreciated,

A:iTunes/iPhone issues

nearly 30 views and 0 replies? if theres something I've done wrong, or something you don't understand, just let me know


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So I have an iPhone 2g. Yes the original iPhone, a friend gave it to me. I connected it to my mom's mac, everything works fine, and it works fine with pretty much every computer I plug it into, mac or windows. It syncs and everything.
But when I plug it into my laptop, it's a Windows 7 Ultimate x64 Toshiba Satellite L505, it comes up in windows explorer as and iPhone, but does not show up in iTunes. I have tried everything. Starting iPod Service, turning on Bonjour, i got an old iTunes version, but nothing works. I DID manage to get it for a little bit. I just messed around with all the itunes services and managed to get it to work and I was able to add music and my apps and stuff. Then the next day I restarted my comp and stuff, now it's back to not working. I need to be able to sync my iPhone with my laptop. Any help people?! Please.

A:iTunes won't recognize my iPhone!

Hi there, you'll need to remove iTunes and related components from your PC and restart your PC.
Remove the following items:

1: Apple Application Support.
2: Apple Mobile Device Support.
3: Bonjour.
4: iTunes.
5: Quick Time.

Then restart your PC, download and install the latest version of iTunes from Apple - iTunes - Download iTunes Now
It must work.

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Win-8 Install was a breeze until ? Apple. iTunes ver 10.7 and 11.2 when trying to sync Outlook simply run processor to 98% and sit there with disnoted.exe, Outlook sync and one other apple program I can?t identify sucking up all of that 98%. No syncing of Outlook calendar or Outlook contacts happens. It just sits in this loop for as long as you let it. I let it run 2 hours once just to be sure the first ?sync? wasn?t the particular issue. iTunes will backup the iPhone and the apps. Just not Outlook

I tried installing in Win-7 and XP-SP3 compatibility. Same problem as described above.

11.2 will work on Win-7 on another Toshiba Tecra of the same age, but it occasionally locks the machine. (BRS reset to get it back.)

Naturally it works on XP and has for months.

Other than iTunes, all other programs, including 16 bit legacy, which I need, ran fine and had no issues with Win-8 GUI. In about 1 hours I knew it fine. Don?t know what the hubbub is about with some about the GUI.

Any rumors of a fix for this iTunes issue?


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Your computer recognises the iphone as a camera device.Try this:

*Right-click "My Computer" & select Manage
*Select Device Manager
*In the right-hand pane,expand Imaging Devices&select the iPhone (camera)
*Right-click the iPhone camera & select Properties
*Click the Driver tab
*Click "Update Driver..."
*When asked if you should connect to the internet,select No,not this time
*Select Install from a list or specific location (Advanced)
*Check "Include this location in the search" and point it to:
C:\WINDOWS\system32\DRVSTORE\usbaapl_4351B7DAFF62F D33510D77DFAE3CF8CC82517571
*Click Next
*The driver should install and now when you open iTunes you will see your iPhone.
you can use this for future references

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So basically my computer got a virus and I had to wipe it with a fresh install.

The problem is I want to restore all the songs from my iPhone 4S to my computer. I want to keep the same playlists and songs that are on my iphone and somehow export all the songs to my computer?

Is this possible?

A:iTunes / iPhone restore

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Last April my computer crashed and after it was up again someone stole my iPhone. I have been in the process of finding my music which was stored on my D: drive under "MP3's" After the crash and rebuilding, the D: became the J: I was able to save most of the C:\Documents and Settings\User\ files and that probably confused iTunes and the reinstalled iTunes didn't like that since most of my playlists had been created with the D: drive.
To make a long story shorter I have been able to find and add most of my music to my library, but there are a bunch of duplicates and a large bunch of files with sort of an exclamation point in the column b4 the title which seems to indicate that iTunes can't find those tunes but the same song is next to the unfound one's and it is recognized. I have tried sorting the columns by title, by artist, etc. but can nor sort by the exclamation point so that all of the bad tunes would appear next to each other and would make it easy to delete them. My only choice now is to hold down the CTRL key, scroll, and click on the bad file, and find the next one and click on it and after my finger and eyes are tired I right click and delete a bunch of them and then keep going. How else can I get the bad tunes out of my library?

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Hello Everyone,

I have just upgraded to Windows 7 and have had minimal problems doing so. I am however having issues with my IPhone in iTunes. The upgrade has trasnferred everything perfectly but when I connect my IPhone via USB my computer recogines it (but as a Digital Camera) but iTunes doesn't.

Does anyone have any information on fixing this issue?

Any assistance would be greatly appreciatted.



A:Iphone not being recognised in iTunes

Hi Raptor and welcome to the forum!

Please make sure that you have the latest iTunes from Apple website. That should sort out your issues.


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Hello everyone,

Just wanted to let everyone know that I was excited with my purchased of the iPhone
and to my disappointment it does not work with Vista 64bit. I tried over and over, tried it in compatibility mode, disabled visuals nothing. So I called apple support and after speak to 3 different techs found out that Apple is not currently supporting ANY 64 bit os ( XP or Vista). So now I have my iPhone and can;t use it with my main PC. I know have to transfer any files I wish to use to my laptop and then sync the iphone from there. Argggghhh!!!


Just an FYI in case anyone didn't know or has had the same problem.
You can also do a search on Google. There are a few articles about this. (found them after the fact)

A:iPhone & iTunes on Vista x64?

Sad to hear , i read it yesterday
Hope they FIX it soon.

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Big suprise after backing up iPhone and attempt to restore.
iTunes 64-bit could not restore properly and I lost a generation of backups
Backup in iTunes64 in Vista
Any other experiences?

A:Windows 7, iTunes and iPhone

Quote: Originally Posted by brewerma

Big suprise after backing up iPhone and attempt to restore.
iTunes 64-bit could not restore properly and I lost a generation of backups
Backup in iTunes64 in Vista
Any other experiences?

sure where would you like to start. itunes 9.01 crashes in abt 1/3 of users. uninstalling doesnt work. re-installing doesnt help. Only thing that seems to help is to re-install older version of itunes. 9.01 also has problems sync'ing.


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Hi got Windows 7 on my Toshba laptop I updated Itunnes to the latest one and since then my iPhone 4 or my iPad don't syncing all my details come up my name my phone just don't syncing I have tried deleted everything reinstalled Itunnes but still not syncing when I go to back up all my stuff it say it's never been back up one minute it looks like it's going to work it's like it's being blocked not sure what to do?

A:iPhone won't syncing to iTunes

Hi get message cannot sync iPhone an unknown error occurred (-54) can't find a fix I think Windows is blocking a file not sure

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Sorry about the cryptic title. I'm not sure weather this should be under phones or software but given it's phone related I thought I'd start in here.

Let me start by saying I do understand this sites policies and I'm not asking for help in illegal activities just trying to find some software that will backup and sync my iPhone, lock, stock, and barrel without using iTunes.

I've got a rather large dislike of iTunes thanks to it's rather useless format compatibleness and I'd say the same for the iPhone as well. But well the iPhone 4 was a gift so I have to figure out work arounds now.

Ok I found CopyTrans Manager and have been liking being able to use it to sync my music however using it means iTunes freaks out and tells me I have to do a restore. You can see why I don't like iTunes. Then because I figured out very fast that converting all of music to MP3's was going to take sometime. I jailbroke it in the knowledge that there was supposed to be alternative to the iPod player that read nearly any file I could throw at it. Did that and then discovered I hadn't dug far enough to find out that it's not operational on the iOS4. To compound the matter I'm having troubles activating my SIM which I'm partially attributing to the jailbreak so I want to restore it. However I want to backup all of my stuff in case I decide to go back at sometime in the future.

I found "91 PC Suite for iPhone" liked the look o... Read more

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Hey all,

Im having a little trouble with iTunes and my iPhone on Windows 7 Ultimate. For some reason when ever i plug in my iPhone to my PC, it will recognize it as a Digital Camera, which it is ment to do, but won't be recognized in iTunes. I tested my iPod Classic 80GB just to make sure there wasnt any other problems but fortunatly itunes recognized it straight away.

My current PC spec is:
- Windows 7 Ultimate
- AMD Athlon 2 x2 2.90GHz
- GeForce GTS 250 1GH
- 4GB RAM (2x 2GB DDR2)
- 500GB SATA 32MB Cache HDD
- Bullguard 9.0 Beta Antivirus (Firewall Off)
- Zonealarm Firewall

I have now been looking on the internet for the last serveral hours for help and advice but nothing so far has worked.

So far i have tried:
- Uninstalling all apple software and restarting the computer, then reinstalling itunes (didnt work)
- Reinstalling the drivers (didnt work)
- Installing iTunes 9 32-Bit, which worked and detected the iphone but only came up with a message saying that i needed to install the 64bit version, which shows in a way that itunes and windows 7 can see it.

I really am now stuck as to what it might be, so anyone that can help me, i will be highly gratefull.


A:Need help with iTunes and iPhone on Windows 7!

Did you try restarting your iPhone?

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My iPhone 3gs will appear in iTunes and sync after reloading all Apple Software for two or three connections, then iTunes no longer initializes when the iPhone is connected.

If I deinstall all Apple Software and reinstall all the software, iPhone will work normally two or three times then becomes a ghost once again, Windows 7 PRO 64 does detect it as an iPhone and can access pictures ect, but iTunes does not detect or respond in any way. I have requested help on the Apple Community but got no response hopefully the Windows Community will be more polite

A:Iphone not detected in iTunes on win 7 x64

Go to device manager, and uninstall ANYTHING related to apple. Make sure your iphone is unplugged while ur doing it. Then, restart and plug it back in.

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I have tried everything possible to get my iPhone connected to iTunes. My "Computer" can read it, but not itunes. I've uninstalled itunes from the control panel and even with Revo Uninstaller multiple times. I've checked my Virus protection firewalls to make sure they are not interfering. I have also tried multiple iPods and its the same story with my computer, But i connect my iphone to another pc and it works just fine. HELP!!

A:iTunes Won't Find My iPhone...

I would start out here. http://www.apple.com/support/iphone/assistant/itunes/

Those are some troubleshooting instructions that Apple has to offer about connecting your iPhone to iTunes. Just come back if they were not helpful.

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i have the iphone 4s that windows explorer recognizes on 2 separate computers which are both running win8 and win7 ultimate.

itunes recognizes the phone in ultimate but NOT in win8.

i have tried different cables and an older iphone and itunes still does not recognize it win8.

i have the latest version of itunes ( and the latest drivers. there are no pending windows updates.

anyone else have this happening? what is the solution to get itunes to recognize the phone in win8?

A:iphone 4s not showing up in itunes

Hi, geb724! Welcome to the Eight Forums!

Have a look here:


It's been discussed in a few threads - there may or may not be a solution presented as I haven't read through them

All I know is my iPhone isn't recognized in Win8 8102 DP so I just boot back into Win7 to sync.

Once the Win8 Beta hits, I'll explore it more in depth.

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Hi guys,
I have a slight problem - a client has an iphone and he backed his contacts up using itunes but the laptop he backed it up on no longer works so I have his hard drive plugged into one of my systems so i can get any files.
But I have no idea what format itunes would save contacts in or where to look.
And can I then put the file on another PC to import onto his new iphone 4?
I should point out that I don't use itunes myself and my client has been very vague as he doesn't know PCs.
Can anyone help
Thanks in advance for your help
Kind regards


EDIT: I found this link what about if you don't have a mac lol

A:itunes, iphone contacts

The link you provided in your edit is for Vista but I think I may have found what you're looking for.

The folder is hidden so, click on the Start Orb and type (without quotes) "%appdata%" and hit enter.

It the resulting Explorer window navigate to Apple Computer/MobileSync/Backup.

I took a look inside mine and just saw a bunch of data files. I imagine the info you're looking for is in there somewhere. Hope this helps.


Yeah, it appears in the article you linked that the guy used a Mac to decrypt the binaries for the address book data. He said "ideally" you'd use a Mac but didn't give any other alternative.

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im trying to connect my iphone to itunes and ive tryed all my iphone charger wires and all the docks to slot them in but the iphone icon will not show up on itunes , ive tried everything suggested on the internet , ive tried updating everything on my phone and laptop tryed turning it on and off again and tried refreshing the drive, and nothing is working i want to put the music on my phone but there is no other way of doing it. i cant drag music from my files as it comes up with a message saying "this device is no longer connected" and it is!

A:iPhone not showing up on my laptop itunes.

Hi, Can your machine connect to other USB devices ? Apple and Microsoft are two different worlds. Please try     http://www.macworld.co.uk/how-to/iphone/how-connect-iphone-windows-10-pc-3648165/ Regards. 

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New problem: cannot WiFi sync iPad/iPhone. Wi-fi sync worked fine prior to new version of iTunes. Apple support is no help: I've checked everything with Apple (& Verizon) troubleshooting. They're suggesting Restore. Also suggested I uninstall/reinstall my Internet Security (Kaspersky 2012). Any thoughts?

A:Wi Fi Sync - iPhone/iPad to iTunes on PC

Closing duplicate thread, you already have one going here: http://forums.techguy.org/apple-macos/1043715-wi-fi-sync-iphone-ipad.html

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Hi all, hoping someone here can validate a suspicion I have..... I have so far fixed three machines, specifically HP laptops (different models) that have had W7 crash after installing something from iTunes (users don't remember what, just an anonymous itunes update). The OS goes into a perpetual loop, won't boot fully, can't even go into Safe Mode and the only recourse I have found so far is a system restore from HP. Has anyone else experienced a similar issue? I'm asking on the HP forums as well, I suspect a driver issue but so far I seem to be alone in this.

A:itunes/iPhone update killing OS?

Quote: Originally Posted by 2horses

Has anyone else experienced a similar issue? I'm asking on the HP forums as well, I suspect a driver issue but so far I seem to be alone in this.

Well my system is custom built by me but to answer your question: No problems with iTunes and Window 7 here.

BTW I've been using iTunes on both Windows 7 and Vista and haven't had any major issues under either OS.

Can you point to the specific item on the iTunes software that's caused the problems on the affected systems? Might help.

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Whenever I plug in my new iPhone to iTunes, iTunes freezes up and doesn't let me click anything, play any music, or work with my iPhone at all. It simply freezes up. However, the rest of my computer is working fine. Also, my iPhone used to work fine with iTunes (earlier today when I did the initial firmware update) however now it seems to have stopped working

I'm hoping someone out there knows what to do! I still have a lot of stuff to put onto my iPhone.

A:iTunes 7.7 freezing when I plug in new(ish) iPhone

Version 7.7 sucks go back to older version

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My computer is 1 week old.  I have already spent 20 hours with various techs and apple support to get it up and running.  I spent 3 hours on the phone with HP only to be told I have to pay if I want my new computer to work!  I followed all your steps listed to get my itunes to recognize my phone, but when I searched for drivers, it went to my name and said they were up to date, but itunes still doesn't recognize my phone.  I was told by an HP sales person to go to HP and download the software media driver, but all that did was to install a new photo program I didn't want!!!  How do I get itunes to recognize my phone???  I am getting ready to return this computer!!!!!!!!!!!

A:itunes not recognizing my iphone in windows 10

Hi @dancernancy? I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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My Windows 7 x64 can now see my iphone after reinstalling Apple USB drivers but iTunes can't since I upgraded to iTunes 12.3 (it worked on iTunes 11 in the same computer: vaio laptop VPCCW).

I tried everything about the subject I found on the web to no avail (resetting device & PC, restarting Apple drivers, trying multiple USB ports and cables, etc.). I also reinstalled iTunes (although didn't clean the PC after uninstalling iTunes).

Please do you have a suggestion ?


A:Windows sees iPhone but not iTunes 12.3

Hmmm well to start with, do you get two "happy insertion sounds" when you plug-in your iPhone? Do you see the iPhone in Windows Explorer i.e. when you double-click on My Computer on the desktop do you see "Johnny's iPhone"? Are Apple Mobile Device Service and Bonjour Service set to Automatic and are they Started in services.msc?

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I have syncing issues with my iPhone 3GS since I upgraded my system from Vista (x86) to 7 Ultimate (x64). For most of the time when I try to sync media (including music/video/photos/apps) to iPhone, the system will lag/stutter heavily (laggy mouse cursor, stuttering sound, etc.) The stuttering sound occurs to every programs that is playing sound on the system (iTunes, Windows Media Player, Winamp, Media Player Classic, YouTube videos playing on internet browser, etc.) The stuttering sound also spread to external USB headphones. (Logitech G35)

I have attempted several remedies in order to fix the problem, these include restoring iPhone firmware (and updated to the latest version available, which is 3.1.3), reinstalling iTunes (The latest version, 9.1), updating drivers, updating BIOS, and ultimately formatting and reinstalling Windows. Furthermore, I tried swapping to the x86 version. The issues were still not solved.

At first I suspect that the iPhone might be faulty, so I tried to sync it with an older computer. (Running on Pentium 4 2.6GHz, 1GB RAM and Windows XP Pro x86), it appears that there's no issue with the sync at all.

The brief system specs are as follow...

LENOVO IdeaPad Y450 (BIOS version 17CN38WW, latest installed)Intel Centrino 2 Technology, Montevina Platform
Intel Mobile Core 2 Duo P7450 2.13GHz, 1066MHz FSB, 3MB L2 Cache
Intel PM45 Cantiga Chipset
Intel Wireless WiFi Link 5100
4GB DDR3-1066MHz RAM
nVidia GeForce GT 130M GPU with 512MB G... Read more

A:iTunes 9.1 syncing with iPhone cause extreme lag.

Hello Google Search:

Fix Apple iPhone Sync Freeze: FAQ |


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My main phone is Android, but I've got an iPhone 3GS that I use for music and a few apps. However, iTunes is hopeless and can't find half of the music on my PC.

What is the best way to manage music (and apps?) on an iPhone without iTunes?

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I recently plugged in a friends iphone (bob) and accidentally pressed import files rather than explore. In the autorun menu.

Now when I plug my iPhone in, Windows is saying that Bob's iPhone is plugged in, instead of mine.

Which is rather weird. Any ideas how to fix/reset to default?

My phone is named correctly in iTunes and that recognizes it correctly.

A:Reset iPhone name (in windows, not iTunes)

Any ideas?

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I just got a new computer and i did not back up my itunes account. the computer that i am using it a windows 7. I have not synced my iphone for about a two months. I went to transfer my purchased songs from my iphone to itunes but when i did that only about 13 of the 30 transfered. i try clicking transfer purchases but it does not recognize that i have downloaded more. I have searched everywere for a answer but i can not find one. I called apple and they are trying to make me pay $70 dollars before they will help me. The guy on the phone sid it was probably a simple fix but he cant help me until i pay. please help me.

A:moving purchases from iphone to itunes

I lost a lot of music when I reinstalled my OS its Apples way of spoiling your day.
There is an alternative and hopefully avoid the extortionate $70 fee.

I am sure others, more experienced here, have alternates too.

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So my problem is this. Have had an iphone 3gs for 6 months. I've been using itunes on my PC (windows XP) succesfully to sync and update my phone. Now that the new update has come out I've been wanting to link with itunes to download it but for some reason my computer recognizes my phone as a camera (so i can transfer pictures using my basic Nikon program that's all) but itunes will not recognize the device. This tells me that the USB port is in working order but that's all i know Please help. Also it should be noted that my technological IQ is one notch below retarded so please simplify where possible. Thanks y'all.

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We did buy 2 of these porteges. Before we used older models.

With the Z30-A L19 we cannot sync iPhone6 via iTunes anymore, message "cannot correct" identify iPhone.
With both Z30 and different iPhone 6 !

They went to Service, Windows 7 was completely new installed and in addion iTues only, nothing else.
Same Problem on both of the porteges. Using these iPhones on our older Z930 works without any Problem.
Also as a test installaion on another PC.

So it seems the poblem is jst with iTunes (12.2.1), iPhone 6and this Special seres portege Z30-A L19.

Can anyone help or have an idea?

A:Portege Z30-A L19 - cannot sync iPhone using iTunes

Originally Posted by Kgruber

We did buy 2 of these porteges. Before we used older models.
With the Z30-A L19 we cannot sync iPhone6 via iTunes anymore, message "cannot correct" identify iPhone.
With both Z30 and different iPhone 6 !
They went to Service, Windows 7 was completely new installed and in addion iTues only, nothing else.
Same Problem on both of the porteges. Using these iPhones on our older Z930 works without any Problem.
Also as a test installaion on another PC.
So it seems the poblem is jst with iTunes (12.2.1), iPhone 6and this Special seres portege Z30-A L19.
Can anyone help or have an idea?


i have the same problem with Toshiba Portege Z30 A12N, I have 2 laptops with the same model and i have the same problem in two.
Today i did recovery the laptop with toshiba recovery, and i have the same problem.

I tried with diferent models iphone (iphone 5s, iphone 6) and always have the same problem.
Is a problem with itunes and this model of toshiba.

I need fix this.

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I have at the moment 2 new Z50 A-18M (Windows 7 Pro x64) in my company.

There is a problem with the last iTunes (12.3) : when users connect their iPhone, they are detected but not recognized by iTunes.

One user iPhone was in iOS 7.2 and the only workaround I found is to use iTunes 11.4.

But I have no solution for the other iPhone user which iOS must be above iOS 7.2 because iTunes claims for update...

Works fine with an old Dell Vostro 3750 (Windows 7 Pro x64).


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OK. I have Windows Vista. I have ITunes. My son's Iphone, when plugged in, does show as a device. However, after 30 seconds or so, I always get this error:
We could not complete your ITunes Store request. The network connection timed out. Make sure your network setups are correct and your network connection is active then try again.

Well ... I certainly have a network connection, so I doubt that's the problem. What now?

A:iphone can't connect to ITunes store

What version of iTunes do you have? What browser are you using (ex) IE9,8, Firefox8, 7 etc, Chrome?

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I have a Dell Studio 1569 with Windows 7 Professional x64, 4GB RAM, Intel i5 Core.

When I plug my iPhone into the USB port and open iTunes, iTunes says "An iPhone has been previously synced with this computer."

Then I'm asked if I want to "Set up as a new iPhone" or "Restore from the backup of:"

I've already connected this phone in the past. However, each time I reconnect, I have to either restore or create a new phone, both of with require deleted and losing info and media on my iPhone.

Been all over Google with this issue, none of the suggestions worked for me.

I've read about the Gigabyte P55 BIOS update. My computer doesn't have a Gigabyte Motherboard. I tried that fix anyway and the program wouldn't let me run it because it's not a Gigabyte product.

I've read in some places that on some Dell laptops, the USB ports don't work well with iPhones. That's absurd and I can't imagine that would be the proble; I hope that's not the issue.

Any help would be greatly appreciated. Thanks.

A:iPhone Not Recognized by iTunes in Windows 7 x64

Hi I have a similar problem with my asus windows 7 64 bit notebook.
Have you solved your problem / If so how - if not can you advise how I get
to the bios settings as I have no idea how to get into settings on the motherboard to see what I have. Many thanks

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