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Black screen Error, sudden restart

Q: Black screen Error, sudden restart

Hi, this is my first post here.
 
Thanks in advance to anyone checking this thread out or offering help. I really appreciate it.
 
Recently, specifically since 3 days ago I have been experiencing sudden monitor blackouts when playing a video game. Shortly after the black screen, the computer restarts itself. This occurs without warning of any sort.
The game is nothing the computer can't handle, and I even had all the settings down to lowest for extra measure.
Path of Exile, in case anyone is curious.
 
 
So the blackout-restart thing occured a few more times before I decided to do a system recovery.
I used Dell Backup and Recovery Manager to restore it to the way it was 3 years ago (by accident). 
That was when it was first unboxed and installed with W7. That means I currently have 90% free space.
 
Even then the black screen restart thing still happened. The problem still wasn't fixed. The only bright side is that my computer runs faster now.
 
So far it only occured when I was playing that game, but I feel that will change soon. So I came here for help.
 
Here is the error message followed by details to the problem:
 
 

Windows has recovered from an unexpected shutdown.
 
Problem details:
 
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 17417
 
Additional information about the problem:
  BCCode: 116
  BCP1: FFFFFA800E708010
  BCP2: FFFFF88005FFBDC0
  BCP3: FFFFFFFFC000009A
  BCP4: 0000000000000004
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
 
Files that help describe the problem:
  C:\Windows\Minidump\021015-25240-01.dmp
  C:\Users\EFG\AppData\Local\Temp\WER-74474-0.sysdata.xml
 
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 

 
 
Here are my system specs:
 
Manufacturer: Dell
Model: Precision T1600
Processor: Intel Xeon CPU E31225 @ 3.10Ghz 3.10Ghz
RAM: 8GB
GPU: Quadro 2000 (workstation)
Type: 64bit
 
 
 
I'll also attach some relevant files.
Only one can be uploaded here. The other is too large.
 

WER-74474-0.sysdata.xml 188KB
0 downloads
 
 
Thanks again...

RELEVANCY SCORE 200
Preferred Solution: Black screen Error, sudden restart

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Black screen Error, sudden restart

Welcome,
If the shutdowns only happen when you are playing that game I suspect that there might be a heat problem. The system shuts itself off without warning or error message in those cases.
Make sure that your OS, programs, drivers and security program are up to date. See if any other activity, other than playing a game, will shut the system down.
 
Dick

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RELEVANCY SCORE 82.8

Hello guys,

I really hope that you can help me. Unfortunately I can't even write this message on my Win7 notebook as every time I try to do so, it restarts. I managed to save the minidump out of the Windows folder for you to analyze. I would GREATLY appreciate any help.

I've tried formatting and fresh installation many times, no help. My notebook restarts constantly that it reaches a point I can no longer use it. I'm using a Packard Bell TJ75 running Win 7 Ultimate.

Please help me! Thank you!!!

A:Sudden black screen and restart (with Minidump)

Hi and Welcome to SF honeybee89






Quote:
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack


As you can see, there are a lot of causes for this particular stop code 7F.

In looking through your drivers, I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

Please remove Zone Alarm,
http://download.zonealarm.com/bin/fr...cpes_clean.exe
Run system files check:
SFC /SCANNOW Command - System File Checker

Also, please download third party called memtestx86, burn it to CD using ISO Recorder v3 and let it run for at least 7 passes.
http://www.carrona.org/memdiag.html (Instruction by expert USASMA)

Let us know if you need further help

Tuan


Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights rese... Read more

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RELEVANCY SCORE 80.8

Hello there.I've been a fan of this site for quite some time and have gotten some problems resolved just by searching the forums.
However my computer has recently developed a serious problem that I haven't been able to find a fix for.
It goes a little something like this:
Issue #1-
On our shared desktop a family member will try to log into his/her account and after a few seconds of loading settings the screen will go black and only the white cursor is visible.Task manager can't be launched and no keyboard shortcuts will respond.It will remain this way until manually turned off.Sometimes it will allow someone to log on and access the internet after being booted up again but most often the screen will go black again after 5-10 minutes.
Issue #2-
If it happens to be a good day and issue #1 hasn't occurred yet someone might be able to watch a few videos or play a game for a short time then suddenly everything will go black and the tower makes the sound it does when it restarts.
But instead of restarting once again there is only a black screen this time without a moveable cursor and the fans can still be heard running.

We've had this computer for about 5 years with numerous common,and usually easy to solve,problems but this is leaving me clueless.Automatic restart has been disabled,full virus scan found nothing,no new hardware or software has been installed recently and no other intentional changes have been made.

I'm not sure what specs ... Read more

A:Black screen with active cursor on XP/sudden partial restart

can you start the computer in safe mode and use it normally without it crashing?

what is the make, model, and age of the system? you could be looking at a bad power supply...
 

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RELEVANCY SCORE 63.2

Hello experts,
 
In unpredictable moements, while working on PC, a blank or green screen appears - I need to press the power button. And in other cases, the computer suddenly restarts itself.
 
Do you think it is a virus or a Windows problem or hardware problem?
 
Thanks in advance for your help!
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16526  BrowserJavaVersion: 10.51.2
Run by pamir at 21:23:46 on 2014-01-26
Microsoft Windows 7 Ultimate   6.1.7600.0.1251.359.1033.18.1916.1099 [GMT 2:00]
.
AV: ESET NOD32 Antivirus 7.0 *Enabled/Outdated* {19259FAE-8396-A113-46DB-15B0E7DFA289}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: ESET NOD32 Antivirus 7.0 *Enabled/Outdated* {A2447E4A-A5AC-AE9D-7C6B-2EC29C58E834}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\Program Files... Read more

A:Blank or green screen or sudden restart

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===--RogueKiller--Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit Quit all programs that you may have started.Please disconnect any USB or external drives from the computer before you run this scan!For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start.Wait until Prescan has finished ...Then Click on "Scan" buttonWait until the Status box shows "Scan Finished"click on "delete"Wait until the Status box shows "Deleting Finished"Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+=======Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait f... Read more

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RELEVANCY SCORE 62.4

I have win2k pro and almost every time I reboot, the computer shuts itself off and begins to reboot again. This happens after windows loads. I checked the error log and this is what I found:

5 listings of:
source=disk

The driver detected a controller error on \Device\Harddisk0\DR0

1 listing of:
source=atapi

A parity error was detected on \Device\Ide\IdePort0
Is this something that can be fixed or do I just need a new computer?

Thanks for the help.
 

A:Sudden Restart, Notes From Error Log

Thats a serious hardware error.

Try reseating all the IDE cables.
 

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RELEVANCY SCORE 61.6

I was wondering if anyone could determine what this error is and why it happened.....

I was watching videos on youtube and suddenly everything froze and then the system restarted itself....
 

A:Solved: Serious error that caused sudden restart...

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RELEVANCY SCORE 61.6

New Pc 1 month old...
out of sudden black screen but not monitor problem(tested with other monitor)
seem like pc went to sleep mode but sleep mode was set off
happen while watching movies and not happen when playing game so I confused
send to shop for repair but they cant find the problem...

A:Black Screen Out of sudden

Look in Control Panel, Device Manager, Display Adapters, right click the gpu and look at Properties, Power Management tab...uncheck box says 'Allow the computer to turn off this device to save power'
Also check your screen saver timeout...

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RELEVANCY SCORE 61.6

my laptop dell 15 7559 the screen goes black during working and speaker make noise if i was played song during working but the device still working the keyboard is lighted and i hear the cooling fans i bought it last august this problem apears randomly but i noticed this more when i am playing league of legends and happens with charger or not and i have to restart it from power button i updated nvidia driver but no solution this is three cases after restartfirst : starts normalsecond : black screen with orange and white led which is in front of lapthird : strange colors
forth : blue screen

A:sudden black screen

omaryouns,The LED's on the front of your laptop represent the following.White light — Power adapter is connected and the battery is being charged. Amber — Battery charge is low or critical. NOTE:You can check the battery-charge status using the battery icon in the notification area after booting into Windows. These LEDs are not Diagnostic Indicators. Below are some troubleshooting steps for the video issue. You also may want to update the system bios as well as any other drivers update available.VideoIf the LCD on the system shows no display or has other problems, take these basic steps:If the LCD is not displaying video or the video is garbled, run the LCD BIST. If the LCD is not displaying any video, connect an external monitor to eliminate a no-POST problem. A good image on the external monitor eliminates a video card problem or a POST problem. Connect an external monitor when possible for all LCD-related problems to help eliminate a possible software or video card problem. If the LCD has extremely dim video, adjust the brightness or connect an AC adapter to eliminate a power management conservation setting in the BIOS. If the LCD has lines on the screen, check the system during POST (and System Setup) to determine if the lines are present in all modes of operation. Run the LCD BIST. If the LCD has color problems, run the LCD BIST. If the LCD has burned-out pixels, verify that the LCD is still within LCD standard guidelines. Run the ePSA. To run the ePSA di... Read more

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RELEVANCY SCORE 61.6

Hi,

This is the third time this has happened. My computer was running fine and suddenly black screen and gpu on full. I managed to fix this by training mobo of power then restarting. This time whenever i start pc everything is normal but no display. If i take my dvi cable out and plug back in the gpu goes to 100% fans again.

Help???

Thanks, Joseph
 

A:Sudden black screen. gpu fan at 100%

sounds like a heat problem

check the fans and heat sinks are clear of dust

what are you running
video card brand and model
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for 12v line voltages and temperatures and post them
 

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RELEVANCY SCORE 61.6

After my reformat, I experienced some black screen issues.What I mean is that when i browse or just being on my computer AFK, the screen goes black and says No Signal.My computer itself is running like always no problem but my monitor just goes black randomly...
Please help! this occurs also on ubuntu XD


Thank you.

A:Sudden Black Screen...

  
Quote: Originally Posted by Infernochaos


After my reformat, I experienced some black screen issues.What I mean is that when i browse or just being on my computer AFK, the screen goes black and says No Signal.My computer itself is running like always no problem but my monitor just goes black randomly...
Please help! this occurs also on ubuntu XD
Thank you.



since it happens on both win 7 and ubuntu it has to be something in common like the monitor cable, video card, etc. I would also check the monitor and anything else attached to the video card.

Ken

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RELEVANCY SCORE 61.6

my laptop dell 15 7559 the screen goes black during working and speaker make noise if i was played song during working but the device still working the keyboard is lighted and i hear the cooling fans i bought it last august this problem apears randomly but i noticed this more when i am playing league of legends and happens with charger or not and i have to restart it from power button there are four cases after restartfirst : starts normalsecond : black screen with orange and white led which is in front of lapthird : strange screen colors
forth : blue screen

A:sudden black screen

I'm assuming windows 10 is on the system and I am also assuming you're able to boot into windows.....
I'd suggest you run Dell F12 Preboot Diagnostics tool to check hardware on computer. Please follow steps below:
1. Turn off computer and disconnect all peripherals - printer, flash drive, external drive, etc....).
2. Power on system, quickly start tapping the F12 key continuously. In boot menu, stroll down to diagnostic and then click on it. Report back any error code. Please click on link below:
Running Dell F12 Preboot Diagnostics - YouTube

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RELEVANCY SCORE 61.6

Everything is running smoothly, when all of a sudden my laptop screen turns black.. Nothing on the screen at all... When I restart it says there was a unexpected fault...
this fault has happened quite often... Please can somebody help me... I've attached the dump file.

cheers

A:sudden black screen

You may be describing a power saving feature. The monitor turns off (a setting you can change). You power cycle the running machine, causing the unexpected fault.

Just guessing.

Control Panel, Power Options...

.

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RELEVANCY SCORE 61.6

while im on the internet suddenly from nothing my screen turns black and i have to restart the computer... can any1 help me please its really anoying. this didnt happened last year.

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RELEVANCY SCORE 61.6

My computer screen black out all in a sudden many times lately. It's really annoying when i am working on something important.Below is my Hijackthis log file, pls help. Also, please help me analyse my log file inorder to delete any unnecessary exe.Many thanks!!Logfile of Trend Micro HijackThis v2.0.4Scan saved at 1:26:40, on 20/5/2011Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\Program Files\Fingerprint Sensor\AtService.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Alwil Software\Avast5\AvastSvc.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Alwil Software\Avast5\avastUI.exeC:\WINDOWS\RTHDCPL.EXEC:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\system32\DRIVERS\o2flash.exeC:\WINDOWS\system32\svchost.exeC:\Program Files... Read more

A:Screen sudden black out!!

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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RELEVANCY SCORE 61.2

Here are some event logs I found... any ideas/ Win 8 pro 64 bit.

Log Name: System
Source: Service Control Manager
Date: 10/15/2012 12:52:05 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Rebirth
Description:
The Intel(R) PROSet Monitoring Service service failed to start due to the following error:
The system cannot find the file specified.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}"

EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2012-10-15T03:52:05.794008500Z" />
<EventRecordID>8215</EventRecordID>
<Correlation />
<Execution ProcessID="740" ThreadID="744" />
<Channel>System</Channel>
<Computer>Rebirth</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Intel(R) PROSet Monitoring Service</Data>
<Data Name="param2">%%... Read more

A:sudden shut-downs with no error reporting on restart

Try the option two in this tutorial, run sfc/ scannow at least 3 times. HTH.
EDIT: Check the CPU temps as well.

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RELEVANCY SCORE 60.8

I have purchased a new dell 7559. Its screen randomly turns black. The device becomes irresponsive. The back-lit however is still working. The caps lock light doesnt respond. The power light is still on which shows device is powered on. The only solution to the problem is to restart the computer. I don,t find some specific software which causes this trouble. I hope dell can help me out through this.

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RELEVANCY SCORE 60.8

Hi everyone

I was just checking email on my Win 8.1 Pro machine and got a sudden black screen no BSOD. I know my MSI P35 board is a bit old but thought my Video card or monitor had gone. PSU is old but only a couple of years I think and it is a Corsair modular 500w. I know this is a one off but can anyone point me in the right direction of where to look for a possible fault. Switched off at power button when black screen appeared and it wouldn't boot then tried the reset button and the tower switched off for a second and then booted normally. Any ideas?

cheers

Tim

A:Sudden black screen no BSOD.

According to your system specs you have a Dell, See this site and perform diagnostics if able:
What Dell diagnostic tools can I use to fix hardware problems? | Dell US

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RELEVANCY SCORE 60.8

I experienced this just now. Everything was fantastic, suddenly my screen went black for probably 1 second, and then came back to normal situation with all the task as they were running.
What was this? what should I do?


background task that were running during the event:

Chrome.
A compressed folder was being unzipped.
Avast! free was on as usual.

A:[SOLVED] Sudden black screen

Update your Graphics drivers. What is the make and model of your machine? OEM or custom build. If Custom give make and model of your motherboard, also graphics PCIE or AGP card if any.

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RELEVANCY SCORE 60

hi guys,i need your help, i just bought this 14inch YOGA 500 i have problem with the screen. have been 3 times this happen guys..while i'm normally used the laptop the screen suddenly black out but the iindicator power and battery not blinking that indicate they run normally. what do you think the problem guys ?i try to tap keyboard key and power button nothing happen guys, the screen still black. the only way  back to normal i press power button to shut down and start the computer again.  Please help me guys.  Beast Regards,Dewi Tri Wulandari  

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RELEVANCY SCORE 60

Hello,

Let me start off by describing my problem:
This happened several times, all of which happened while gaming. When it did happen, I observed the following:

monitor goes black (no input signal)
fan suddenly goes crazy
can still hear audio but it is broken (ie choppy unrecognizable sounds)
lights on keyboard turn on and off repeatedly
I was too scared to let it continue so I would always hold the power button to shut off computer
After my computer is shut off, I can turn it back on and it runs no problem. I can do everyday stuff like web browsing, watching videos. But now I'm too afraid of opening a game.

This happened on the following games: Skyrim, Team Fortress 2, Hawken, Saints Row the Third, and Faster than Light.

The time it takes for my problem to occur after opening a game varies: twice it happened within 5 minutes, twice it happened under an hour, and once over 1 hour.
Computer Specs:
Mobo: ASUS P8Z77-V LX
CPU: Intel i5-3470 3.2 GHz
GPU: EVGA GeForce GTX 660 2GB
RAM: Kingston HyperX XMP 8GB 1600MHz DDR3 Non-ECC CL9 (2x4GB)
PSU: Ultra 600W Limited Edition PSU BLK
DVD: Samsung 24X DVDRW SATA OEM
HD: Samsung 128GB SATA III SSD (OS on this), and a 1TB Western Digital Caviar Blue
OS: Windows 8.0
What is wrong with my computer? My friend said it could be a loose cable, so I'm wondering if this behaviour is normal for a loose cable and which cable would it be at? If it isn't a loose cable, then what other problems are causing this?

Thanks.
 

A:Sudden black screen while gaming, fan gets very loud

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RELEVANCY SCORE 59.6

For the past few days a new problem has occured: one program will go into black screen, while everything else runs as normal. Then after a while this spreads to another program, until I can't use the machine anymore and will have to restart - which fixes it(for a while). When the problem starts it seems the windows clock(lower right) stops.

Anyone heard of this before? Google if full of 'black screen after boot' but haven't seen this one.

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RELEVANCY SCORE 59.6

I need help to Resolve Issue, Please Help Me. Give me the Steps to Eliminate the problem

A:Sudden black or blank screen on Inspiron 15 7559 Win 10

I'd suggest you run Dell F12 Preboot Diagnostics tool to check the hardware on computer. Please follow steps below:
1. Turn off computer and disconnect all peripherals - printer, flash drive, external drive, etc....).
2. Power on system, quickly start tapping the F12 key continuously. In boot menu, stroll down to diagnostic and then click on it. After quick tests, click on hard drive and run Thorough Test mode. Report back any error code. Please click on link below:
Running Dell F12 Preboot Diagnostics - YouTube

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RELEVANCY SCORE 59.6

I have a multi-boot set up with XP 64 as one of the OS's. I have been using it more often recently and it can suddenly give a black screen, keyboard doesn't work (tried to shutdown 'blind' using Ctrl+Alt+Del then Alt+S then Enter, no response). Also pressing Numlock doesn't affect the LED.
There is nothing relevant in Event Viewer.
The PC goes totally dead although the power is still on.

I have Vista 64 also and this works perfectly, so do Vista 32 and XP 32.

There is no pattern to the freezes, at least none I can see, they seem to occur at random times.

I know it's a tall order with such an intermittent fault but has anyone got any idea what I can do to troubleshoot this ?

(if it helps my system specs. are 'under' the PC icon above)
 

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RELEVANCY SCORE 59.6

Bought this laptop for Christmas. I have been having this problem since its purchase. The screen randomly turns black and becomes unresponsive. The power button remains on and so does the display's backlighting. The only way to solve this issue is to restart the laptop which is very frustrating when I have unsaved work. This happens multiple times a day. I need this laptop for a project I'm working on, I can't afford to go a week without it, so I can't return it. I've also already upgraded the RAM. When it works this laptop is great though.

A:Sudden black screen on Dell Inspiron 7559

Remove the memory you installed -- does the system function normally with the factory RAM?

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RELEVANCY SCORE 59.6

Since I purchased this computer, I had daily problems where the screen will randomly go dark/black and the computer becomes unresponsive (even during work)- the power button is still on/lit and the computer appears to have entered hibernation or sleep.  The computer will not respond to any other commands and only a hard powerdown/restart is possible. 
The problem happens randomly and I have not been able to correlate it with any action, program, temperature issue, or other causality.  I have run full diagnostics and all of the software/drivers are updated.  The problem existed since I purchased the computer, and has remained since I added memory and a M2 SSD drive to the open bays. 
I initially thought it was a hibernate/sleep or power configuration issue, so I did not initially return the computer within the initial 30 day period.  All of my efforts to turn off hibernate/sleep setting via GUI and CLI have been unsuccessful.
When it works, it works great.  

A:Sudden black or blank screen on Inspiron 15 7559 Win 10

Hi RANDOMLY_GENERATED_STRING,
Thank you for writing to Dell Community Forum.
Please update the BIOS and chipset driver from our Dell Support site.
Please private message us the service tag of the system along with your email id.

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RELEVANCY SCORE 59.6

Hello! 
I just received my new dell inspiron 15 7000 (7559) i5 non-touchscreen model for 1 day and it already developed an issue which manage to drive me crazy. My laptop screen decided to turn blank randomly while leaving the entire system on. This means that the keyboard light is still on and I can still adjust its brightness but the screen is just blank. The only thing that I can do when it happens is to turn off and on the laptop with power button, and the screen will come back on again. I had no idea what causing this and I already tried to reinstall both the bios and my gpu driver to those listed in dell support website. Has anyone else encounter this problem? Please help because I am so desperate and disappointed right now. P.s. I had to write this question 3 times because the laptop screen just turn blank when I click the post button below >:(

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RELEVANCY SCORE 59.6

This has been an issue that's eluded me for sometime. I'm not sure what caused it to start, but this is something that bothers me. It would be up to 1-2 hours before my computer will start freezing. Once this happens, it seems me processor skyrockets up to 70-80% and then freezing every 1-2 minutes before black screening.

This error was found in Application of Event Viewer:

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

I'm not sure if this error is directly related to my issue, but I was posting as much information for you guys to work with.

A:Windows 7, Constant Freezing and sudden black screen

Hi Welcome to Seven Forums .. Read the Link below ..
Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2

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RELEVANCY SCORE 58.8

hi my laptop screen is set to turn off after 5 mins, when it does i cannot wake it, no matter what buttons i push or using my mouse. this black screen also happens when i restart my computer, it logs me off the the screen goes black and computer power lights are still on and it does nothing HELP! haha thanks

Nathan

A:laptop screen goes black when i restart, and screen wont wake up after it turns off

Boot the computer and press F8 in the Advanced Boot menu choose Last Known Good Configuration.
What is the make and model# of the computer? Go to the manufactures support/download drivers site and download the Chipset and the Video driver for the computer.
Go to Start/Search and type powercfg.cpl. Right click the powercfg results and Run As Administrator. Click Change Plan Settings/change Advanced power settings. Reset your power settings to your liking.

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RELEVANCY SCORE 58.8

Hello,
I purchased a brand new 15z ultrabook dell inspiron laptop 2-3years ago and only used the laptop for college and have taken really good care of it.
Yesterday, my computer wouldn't go past the dell logo screen because it was fixing the caches.
Today, i turn my laptop on and its fullu black screen with 3 beeps. I have tried resetting the laptop already.
Just very frustrated i pay 1 thousand bucks for a laptop and it dies so easily. Never will buy another Dell.
Can anyone help me resolve this problem?
Thanks!

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RELEVANCY SCORE 58.8

OMG. My Toshiba Satellite M35-S320. XP Pro (SP3) just splashes the "Toshiba" logo then goes to a black screen with a flashing cursor up in the top left corner. When I try to F8 and start in safe mode or "Last good configuration" it does nothing for the first dozen or so F8's. Then it beeps once each time I press the F8 key. I next tried F12 and a window appears which offers four boot options. The top one is "CD/DVD". So, I downloaded and burned the ISO of OLTPE and tried it in the machine. I can hear and feel the spinning starting and stopping. However, there is no change to the black screen and nothing loads. It was working great and all of a sudden, it's just not. No new programs, no downloads. Ergh!

I know that there are many seeking help here and I'm highly appreciative of the assistance I've gotten in the past. Please help out this old, seriously "non-techie" granpa.

A:Sudden start-up failure. Black screen, flashing cursor only

Worth a look, Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503.I'd try the fixmbr command from XP Recovery Console.How to Create a Bootable XP Recovery Console CD - http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/Louis

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RELEVANCY SCORE 58.8

ASUS K42Jr

OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 8117 Mb
Graphics Card: ATI Mobility Radeon HD 5470, 1024 Mb
Motherboard: ASUSTeK Computer Inc., K42Jr
Antivirus: Norton Internet Security, Updated and Enabled

I would get a random black screen while playing an online game on my laptop (this happens randomly but usually 15-30mins after starting Windows and start playing the game). After the black screen appeared, it would automatically reboot to this windows error recovery page with options to go into safe mode (networking/command prompt) or just boot windows normally.

I chose to boot Windows normally but after getting into Windows 7 and started playing a while, a random BSOD would appear. It has happened for 2-3 days straight. The attached is the mini dump.

Note: I did not install anything new to my laptop, I have ran chkdsk and sfc /scannow and found nothing.

I have no idea what caused the black screen and the BSOD.

Here's the pic of the BSOD:
Uploaded with ImageShack.us
 

A:Sudden black screen while playing games + random BSOD

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RELEVANCY SCORE 58.8

I have an older dell dimension 4600 that was given to me. It seemed to be working good until while I was using it it suddenly went off and the screen went blank. The only sign of life is an amber blinking lite on front. I took it apart and looked inside. There is only a green lite on that connects to the pwr switch. I disconnected everything but the hard drive & RAM but nothing else happened. Where do I start with this??
Thanks for any suggestions.
 

A:Solved: sudden black screen & blinking amber light

Disconnect everything (including add in cards, drives) but the processor and 1 stick of ram, is the light still amber? Try the other stick of ram if it had more than 1. Still amber? If so you have either a bad power supply, bad motherboard or processor.

.
 

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RELEVANCY SCORE 58.8

I found my screen goes black suddenly with lagged sound when i am watching video. It is the same when i am playing on both PowerDVD 10 Mark II Version 10.0.2429.51 and Windows Media Player 11. Below are the specifications:

1. AMD Phenom II X2 560BE at stock speed.
2. 2 x Kingston Value Series DDR3-1333 2GB ram (Ganged)
3. Gigabyte 870A-UD3 motherboard (Bios version: F5a)
4. Gigabyte Radeon HD5750 GDDR5 1GB graphic card
5. WD-5000AADS Caviar Green 500 GB hard drive
6. Creative SB Audigy Value
7. Coolermaster Extreme Power 460W psu
8. Coolermaster Hyper 212+ cooler
9. Windows 7 Ultimate x64 SP1
10. ATI Catalyst 11.2

Is my computer dying?
 

A:Sudden black screen and lagged sound when playing videos

have you tried different player? i.e. vlc or media player classic.
it can also be a codec issue, have you tried other video types?

yes i have tried both PowerDVD Mk I and Mk II and both are filled with bugs, especially when dealing with certain codecs. although i have to admit the video effects are sometimes useful.
 

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RELEVANCY SCORE 58.8

I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

A:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

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RELEVANCY SCORE 58.8

This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

A:BSOD - Screen goes black and upon restart tells me I got a blue screen

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

UPDATING YOUR WIN 7
1. ASSURE THAT YOU RECEIVE ALL UPDATES
WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

2. INSTALL CRITICAL UPDATES
Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the ?Windows is up to date? in center of dialog. until you see that TWICE IN A ROW!

3. INSTALL IMPORTANT UPDATES
Use the ?critical update? procedure until all important updates are installed.

4. INSTALL OPTIONAL UPDATES
Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click... Read more

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RELEVANCY SCORE 58.4

Before I post the information here is the jyst of things. Whenever I play -certain- games, my computer display will suddenly go black and my monitor will flash with: "HDMI No Signal." The system is completely unresponsive to any keystrokes. If I repeatedly press ctrl + alt + delete or alt + tab repeatedly, a loud buzzing noise will begin sound off through my headset. Some of the games I experience this issue in are: Evil Genius, Guild Wars 2, Age of Mythology, Medieval 2: Total War. Yet games such as Crysis, Empire: Total War, Metro 2033, etc. I can run on max settings and never experience this issue. I do not experience blue screens, but windows occasionally thinks it does. This is what I received moments ago:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\011713-34523-01.dmp
C:\Windows\Temp\WER-55208-0.sysdata.xml

Can anyone help me pinpoint what may be causing this issue? I'll attach everything grabbed by the SF_Diagnostic_Tool as well. Thank you for your time.

A:Sudden Black Screen Needs Hard Reset - Information and dump inside

Hello Jagblade.
It is caused by Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Win7.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for Lycosa.sys
*** ERROR: Module load completed but symbols could not be loaded for Lycosa.sys
Probably caused by : Lycosa.sys ( Lycosa+1c23 )

Followup: MachineOwner
---------
And the driver is old enough.

Code:
5: kd> lmvm Lycosa
start end module name
fffff880`0a61d000 fffff880`0a624100 Lycosa T (no symbols)
Loaded symbol image file: Lycosa.sys
Image path: \SystemRoot\system32\drivers\Lycosa.sys
Image name: Lycosa.sys
Timestamp: Wed Sep 08 08:31:26 2010 (4C86FC86)
CheckSum: 0001462D
ImageSize: 00007100
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from www.razersupport.com/index.php?_m=downloads&_a=view

Also do some general USB maintenance. For the port, first, uninstall and reinstall the USB port... Read more

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RELEVANCY SCORE 58.4

Hi,
I have problems entering windows after the first installation of Windows 7 64 bit built 7000.
After seconds the welcome (splash) screen appears, the windows suddenly reboot automaticaly.
After that, black screen appears with dashes blinking.
(Actually, my current OS is Windows 7 32 bit built 7600, but I think it isn't cause of the problems. I have formatted the local drive, in which my current OS was installed, before I install Win 7 64 bit).

So, somebody, help me please !

A:Sudden Reboot (Win7 64bit) after Installation Complete & Black Screen

Seems a hardware problem or try to reformat and re-install.

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RELEVANCY SCORE 57.6

Hi,

im trying to install new windows and its good when i turn pc on, but when i restart pc i get some characters and its messy.... and sometimes its black i cant see nothing...

thats start to happening month ago... i have vga onboard connector and i have video card....

can you help, because i have to sell this tommorow and i have to install windows

A:When i restart my PC screen goes black!

Peruse these links...

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

[SOLVED] Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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RELEVANCY SCORE 57.6

Using XP, I did restart because "my computer" icon displayed ("not responding"). Black screen displayed for about 3 minutes, went to desktop for about five and then back to black. Thank you for your help.
 

A:Black screen after restart

can you try and boot into safe mode
tap F8 as it boots
from the menu
choose safe mode
 

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RELEVANCY SCORE 57.6

Hi, i'm on windows 8.1 preview,

every time i turn my pc for the first time it gives me only a black screen with the cursor on it, and then when i turn it off and on again it boots normally, i reboot and turn off again and it works perfectly until the next day when i try to use it it gives me the black screen again, and i have to turn it off and on for it to work.

Very weird problem, does anyone know how could i fix it?

I'm new btw and i apologize if it's the wrong section

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RELEVANCY SCORE 57.6

I'm running pro n x64 
It black screened I  did startup repair,refresh, restore, issue came back again
I reinstalled using UEFI issue came back again
Help

A:Black Screen upon restart 8.1

Have you installed any new hardware? RAM, CPU, etc?
 
if so do you have a mem ok button on your motherboard?
 
if not, are you able to boot up in bios with any advanced settings? if so check to see if any SATA settings have been disabled
this can prevent your hard drive from booting.

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RELEVANCY SCORE 57.6

I don't know if this belongs in the vista catagory but anyways, just wondering if anyone would know the answere to my little problem.

A few days ago, I went to log into a game on my computer, mid way through loading the game the computer froze, didn't think much of it at first cause computer do freeze at times. but once I tried to reboot my computer it went through the BIOS, went to the black screen with the loading bar and the Microsoft Corporation under it once that finished It went to a black screen with no mouse, no words no blinking line just a black screen with some light to it unlike the dull black when power is off.

I was able to go into safemode from BIOS by using F8, and from there I went into msdos prompt and used the sfc.exe command it didn't fix the problem. So Then I Uninstalled my nvidia driver, I tried updating first but it was already up to date. I restarted my computer and everything came up fine by using the starting VGA Driver, But Everytime I try to put my nvidia driver back it does the black screen again.

So my question here is, is there a conflict going on between my Driver and a Vista program, or if my Driver is just shot and doesn't want to work.

I've also tried the System recovery, System Restore, even reformated.

Any Information would be nice.

A:Black screen, then restart

I have had problems with nvidia and vista.My i.e.kept crashing and eventualy got a generic driver for nvidia from microsoft.I yesterday tried nvidia again as it was available in a windows update.But it caused problems again so I did a system restore to get the generic driver back.

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RELEVANCY SCORE 56.8

Just purchased 2 new (refurb) PC's for my wife and I. It's all I could find with Windows 7 still available.
They are both HP Pavilion p7-1233w 64 bit Desktops running Win 7 Home Premium SP1.

During Windows setup of PC #1, it asked for a restart. When the PC powered back up, it had a black screen from the start (before the Post screen). I power cycled it several times with no luck. Even switched monitors and video cables. The next morning it started normally with perfect video. I assumed the Refurb PC had a problem and set it aside for return.

Been setting up PC #2 for a few days now with lots of restarts. All was well, until I did a restart just now. There was the identical problem. Power cycled the unit twice, and still had the black screen.

Then I unplugged the PC, and pressed the power button to discharge the capacitors (fans ran for a few seconds). When I returned power and started the PC again, it functioned normally. I've done 10 quick restarts since to try and replicate the problem, but it only happened that once.

I love these PC's, and I love Win 7, so I hate to give them up. But I don't want the video freezing up on me every time I do a restart. I assume now, that PC #1 is not necessarily defective.

Since this is occurring before the post screen, I wasn't sure if it could be windows related.

Has anyone run across this? If so, and suggested solution?

Thanks very much... (sorry for the long post)

A:Black Screen BEFORE Post Screen on Restart

That does sound quite strange that they both do it
The answer to your question is no, windows has nothing to do with post, power on self test as the name suggests is controlled by the bios and is the motherboard checking hardware etc when the post is complete the bios will start the boot sequence as set in the bios ie 1st boot device then 2nd device then 3rd if necessary until an OS or bootable device is found, I can think of no reason for a machine to not post other than the wrong display output being selected if the machine has more than one ie on board gfx and gfx card installed or multiple display ports present or finally an overheated gfx card that has shut itself of until cooled but having said that if it works it works so I would see how it goes

You can check bios settings for gfx outputs and I would monitor temps as well don't really know what else to suggest

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RELEVANCY SCORE 56.8

Setup (win7 ultimate 64bit) went fine until its first restart, then it took 10 minutes or so from bios to black screen to login.

After login, everything is fine and smooth. Installed latest nvidia driver for 8800gt win7 64bit, installed antivirus and spybot s&d. restarted.

Again with the 10-minute-black screen. I can't have this.

I have winxp 32bit on the same hard drive but different partition.

I use two monitors but tried using just one and still have the same problem.

I have updated my bios (gigabyte motherboard), still have the same problem.

What is causing this problem? I'm not willing to upgrade/downgrade/change video card, motherboard, cpu or hard drives. Does not make any sense. I only want to try win7 since it's "faster" but I'm perfectly content with winxp sp3. Why is winxp not having this problem? geez.

Can anyone help or should I just give up on win7?

Thanks,
-Sen

A:black screen after first setup restart

Check Diagnostics>Performance log to see what is causing delay: Control Panel\All Control Panel Items\Performance Information and Tools\Advanced Tools

System restore to before this started, then add those apps/driver listed back in one at a time with restore point and time to check performance after each.

Likely Video driver. Windows 7 installer/Updates should have the latest WHQL since MS paid bill to develop them, try any beta or Vista, then try Vista driver in Vista compatibility mode.

Could be AV. Suggest Avast free home for lightest weight least intrusive.

Only use the basic Spybot scan function, not realtime, internet or tea-timer. Restore to before install to reinstall if so.

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RELEVANCY SCORE 56.8

I've been trying to help my grandma fix her computer... unfortunately my grandpa took admin rights to the computer and blocked me out of it, but I figured I'd look to see if anyone on here knew how to fix the issues.

so far its been restarting on its own... perhaps because of updates or other. we cant find out right now because the last time it restarted, it returned with the black windows 7 background and nothing else.
task manager comes up but crashes if you try to do anything with it.
I tried restarting the computer, and it gets as far as the login. after that, the loading screen takes forever and it goes to a black screen (only mouse is visible) task manager is still available but again, it crashes if you try to run anything.

I was told that Windows 7 was reinstalled recently. I also was told there are battery issues with this computer....idk if thats true or not but a new battery is on its way.
A virus might be the cause... but even after the reinstall, it doesnt make any sense.... unless it got infected again.
maybe the computer gets corrupted when it restarts and updates and that why I have issues now? I dont know....

any help?

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RELEVANCY SCORE 56.8

Hi to all EightForums.
today I installed Windows 8 64bits Pro with mediacenter. my problem is very familiar, black screen appears. but its appears only when I restart the computer. and in one thing I m in luck that in black screen if I simply press the power button (which I set to shut down) computer going to shut down and on pressing again its start normally and desktop appears only in 5 seconds. (takes just 5 second after the dell logo, and this is the charming thing I like on win 8). I seen many articles and threads that out of date video driver causing this. but win 8 install my laptop all drivers by it own. but as a precaution, I download again win 8 64bits driver from support.dell.com site. and again I m in luck that dell also have the win 8 64bits drivers for this laptop. but when I install this driver windows says newer driver already install.
any suggestion would be very appreciated.

A:Black Screen appears only on Restart.

You need to update your system BIOS.
Computer Boots to a Black Screen After Windows 8 Upgrade | Dell Asia Pacific

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