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Solved: Need Network Troubleshooting Help

Q: Solved: Need Network Troubleshooting Help

I have 4 computers on a mixed WinXP Pro and Vista network with a linksys wireless router and dsl.

One WinXp machine is plugged directly into the wireless router with Cat5 cable and there is a desktop with a linksys wireless card and 2 laptops.

The workgroup I named Workgroup. Each computer has a unique computer name. The computer that is wired directly to the router is called JOY-DELL.

I can see the other computers and they can see this Dell, but when they try to access it, they get a message access denied. Error Code 0x80070005. The other WinXp machine said that it might not have permission, contact the administrator, etc.

On Joy-Dell, file & printer sharing is enabled. Folders are shared.

They all have AVG Internet Security and I went into the firewall settings and made the linksys router to 25 safe zones, also setting for Small Network. I even at one point disabled the firewalls.

They can ALL get on the internet just fine, which tells me it's something else.


Thanks. I'll check back tomorrow - going to go home. I lost tonight.

Preferred Solution: Solved: Need Network Troubleshooting Help

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Solved: Need Network Troubleshooting Help

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I recently purchased a new laptop running Windows 7.  On setup, I was pleased to find that it connected to my home network without much complaint.  However, I soon noticed a misstep -- after putting my laptop to sleep, upon waking, it
would consistently fail to connect to network.
I've tried disabling IP Helper, as well as the wireless adapter's IPv6 protocola
la advice on other forums.  I've also ensured that the driver settings do not allow for disabling to save power.  Seeing that none of these worked, I decided uninstall and delete the driver and install a newer version (in a related issue,
the driver update feature failed to detect the existence of a newer version -- why?).
This appears to have fixed the connection issue.  However, still, after sleeping the laptop and waking, although it connects to the router, I still need to reset the IP command-line via ipconfig /release + /renew.
I was running Vista on my previous machine, and I know that its Network Diagnostic tool would, when presenting solutions, frequently suggest that my computer had the wrong IP and that I should reset it.  I was hoping throughout this process
that the Network Diagnostic troubleshooter would present a similar option.  Instead, however, no matter what I do with my wireless, the troubleshooter only ever returns the message "Troubleshooter couldn't identify any problems."  Whether or not
I check the box for auto-repair or run ... Read more

A:Troubleshooting the Network Troubleshooting Utility / After-Sleep Connection Problems

To avoid confusion Let us focus on the first issue within this thread first.
Can you access internet when connecting the laptop directly via cable?
Where did you download the newer version of network card driver? Usually, the “driver update” feature from device manager will go to Microsoft update catalog website for the corresponding driver instead of the manufacture’s website. AT
this point, I would suggest install the latest driver
here. Please note: Microsoft don't write drivers, for any driver related issue, the OEM is always the best resource to turn to. Your understanding is appreciated.
As a workaround, you can prevent the network card from sleeping by the following method:
Open Device manager->expand Network adapter-> right click on the wireless adapter->Properties->under Power Management tab, uncheck the box before “Allow the computer to turn off this device to save power”.
Is anything unclear, please feel free to post back.
Regards,Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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OK, I'm going to let everyone know that I'm not a computer guru. I can manage. Anyways, here's my problem.

I've recently moved into an apartment complex that uses Hotwire Communications. My router is a LinkSys WRT54GS wireless router and my modem is a Zoon ADSL modem. I've talked to a friend who lived in a similar complex and he had a similar issue. He said that his problem was that his ISP used a DDNS, and not the static one (like my previous provider COMCAST).

The problem seems to be me losing my connection. I'll either be playing a game or surfing the web when all of a sudden, the internet stops working. I've tried to look into setting up DDNS and signed up with DynDNS, but that's as far as I've gotten. All help is appreciated, and my current setup is Modem->PC (Not Modem->Router->PC)



A:Solved: Network Troubleshooting (DDNS)

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Dunno if this is better in the networking forum or the printer forum but i thought i'd give this forum a try as i tend to think it may be the network but need opinions and why.

The problem is:

I've got a Kyocera FS-C5016 Laser Colour printer on a network (connected via TCP/IP not shared). I did one print to it this morning and that was all it would do for the rest of the day. I've tried to ping it, but failed. I've changed IP address,no luck. I've tried same ethernet cable used for this printer on a computer and from this PC I could ping other PC's and gateway successfully. I've powered off/on my switch and DSL modem, still no go. I've checked all network configurations on the printer, and all look good.

I've hooked my laptop to this printer with a cross-over cable and I can ping and print perfectly (same IP address on printer), never failed once. I've also hooked this printer to another PC's via cross-over and no problems there.

However as soon as i hooked the straight through cable to the NIC on the printer, bang, no ping,no print, thus no go. Printer says "Ready" on LED. I can perform internal prints without problems.

I have since added a add-on NIC to the printer giving it the same IP address as the onboard while having disabled the onboard NIC on the printer. I can ping, print etc all without issue. As soon as I disable this add-on card and enable the onboard NIC and reattach the straight through c... Read more

A:Solved: Network Printing troubleshooting -- weird one!!

I've never dealt with other than shared network printers, so my only question to toss out is have you tried reinstalling the printer software on the network? Or would such a setup even require printer software to be installed somewhere?

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Hello everyone,

My parents have COMCAST internet. I am connected to a home private network by wireless modem that we have with the service. I close my laptop at night to put it in sleep mode. Then, I bring it out of sleep mode the next day. When I do, I am no longer able to connect to the home private network even during troubleshooting scan resolve; no internet connection at all. The home private network name we have is listed in the wireless connections side menue, but it says can't connect when I try to click on it to connect. I open network and sharing center and I noticed that I have Local area Connection, Local Area connection 2 and Local Area Connection 3 listed and says unidentified network for each one. My home private network no longer shows in network and sharing center. All This happens and is listed every time I bring my laptop out of sleep mode, but even before sleep mode....home private network is connected; I have internet, but when I hover over the wireless bars icon in bottom right desktop taskbar......underneath home private network name with internet access stated, it says unidentified network no internet access. I have manually disabled all local area networks before this issue to where only my home private network is connected. I have manually disabled all local area networks after this issue happens. It seems it's wanting to connect to one if not all three of these local area connections and it seems it is interfering with my home private net... Read more

A:Network Troubleshooting

What Windows version do you have?

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i have set a small home network bu facing a problem.
Currently 2 Pc (1 laptop, 1 Desktop)
DSL Modem
Wireless Router
i am sharing internet using these devices on both of my PCs (on pc using lan card and on laptop using wireless card). but i am not able to share files on my network.
When i try to access Laptop from Desktop using MyNetworkPlaces a window appeares and asked for user name: Guest/ and password:
When i try to access Desktop from Laptop using MyNetworkPlaces there is no PC in the workgroup.

please help me out

A:Network troubleshooting

"When i try to access Desktop from Laptop using MyNetworkPlaces there is no PC in the workgroup."

Not even the laptop itself? And no error message?

What operating system (and service pack level) on each PC?

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Hi all, I really don't know squat about networks, frankly I am surprised that I got it working and kept it working for a couple of years now. Recently the teens got their own systems and everything ran smooth for a few weeks and now we constantly get internet outages.
We have a win xp machine that is home to the cable modem and a belkin router, model
f5d7230-4, a windows 98se machine with a belkin usb adaptor, another win xp also with a belkin wireless usb adaptor and a Linux machine with a d-link card. ( I'll have to hunt up the exact model) The problem is that we are constantly loosing internet on the second xp machine and the linux machine ( the win 98 machine isn't used very much, but is offline right now) Most of the times we lose it on the above machines but for the last couple of days I lose connection on the main one. I can usually get it back after unplugging the router for a few minutes and restarting. After a few minutes I get a yell from upstairs that " my internet is out again".

If you have teen girls, you know the yell!

Any ideas on where to begin?
Ps, she is yelling at me again! Says she can see that the network is there, is just won't connect.

A:Network troubleshooting help!

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Hey guys, I have some trouble with my home network and I'm running out of ideas. I don't like to ask for help but here I am, a little desperate as well to be honest.

The network components:

Switch (10 clients, 1 server (Windows Server 2008 R2 with AD/DNS/DHCP), 1 router)

Now I bought a new Router (ASUS AC66U) for the second floor, which I configured as Accesspoint so I can use WLAN, also connected to the switch.

I flashed DD-WRT and everything seemed to work fine, but sporadically I lose Internet connectivity on my WLAN connected devices. Later I discovered, that I also lose connection on my clients when that happens.

I ran a wireshark capture on one of the clients and what happens now (reproducible) is that when I open a URL I get lots of TCP DUP ACK and TCP RETRANSMISSION packets, the site opens very slowly, if at all. Now the interesting part: When I turn off the AC66U and open up a site it instantly loads and there are maybe 1-2 retransmission packets.

I didn't run the wireshark trace on other firmwares I tried (ASUSWRT Merlin, stock firmware and TomatoUSB by Shibby) but the symptoms are the same.

In the source of the packets I see the MAC adress of the first router, which connects to my ISP and I guess there is some kind of conflict but I am by no means an expert to network related stuff.

I would greatly appreciate it if someone could guide me through the setup of DD-WRT to coexist peacefully with the other router or give me some useful hints on h... Read more

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The company that I currently work for has a server (windows server 2003) and roughly 16 desktops throughout our building (yes we're small).

For a while now, when one of employee's has had an issue, I'd use a remote desktop program (DameWare Mini Remote Control) to view what was happening and attempt to resolve the issue. Unless it was a hardware issue, other wise I'd be able to address most issues without having to walk to the other side of the building.

Long story short, we recently hired a new QA manager. He claims that remote trouble shooting is a very poor way to trouble shoot, identify, and fix problems. I was curious how true this is. According to his claims, if Access (or any other program) is having issues making their connection to the server, when I remote in, I could be re-establishing the connection, which won't give me the ability to replicate error/issue.

I've never heard of people saying remote troubleshooting is an extremely poor way to view issues/try to fix them. But I may be wrong.

Any advice (and do you have documentation/references to back it up regardless of if you agree/disagree).

Thank you for your help.

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While connecting to the internet through dial up USB modem connection,Troubleshoot symbol is appearing in network icon in taskbar.
I had deleted and created new connection but of no use.
Updated network and modem drivers but dosent solve the issue.
Is the problem System or Modem related,I dont know exactly what the problem is!
Any help would be greatly appreciated...

A:Troubleshooting Issue With Network

Have you tried the Windows Troubleshooter?

To start the trouble shooter, type troubleshooter into the Start Menu search box, or start it from the Control Panel.

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Three PCs on a network connected by a switch (no router) which is also connected to a modem.

1st PC is Win95, 2nd is XP Home, third is dual boot WinXP Pro/Win2K.

The problem is that when the dual boot is running XP Pro it cannot access the files or printer that is on the Win95.
When the dual boot is running Win2K there is no problem.

What is the difference between Win2k and XP Pro that is causing this problem?

A:Network troubleshooting needed

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Running W98SE I just switched ISPs from IDSL to ADSL and after reinstalling ICS on the machine with the Internet connection, the other two PCs no longer have Internet access (applications such as Internet Explorer and Outlook Express can't find the Internet connection). The network still works (the 3 machines see each other just fine, can transfer files, etc.) W98 ICS help only says check that the client machines' adapters' TCP/IP obtain IP addresses automatically. Can anyone suggest a relatively thorough troubleshooting checklist for ICS? Thanks!

A:ICS troubleshooting (network works)

this is the only thing I have relating to ICS, give it a read, maybe something will catch your eye


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I have three computers on a peer-to-peer network. The primary one is Win98, the other two are Win98SE. They are connected by 10-100 Ethernet, wired. My main company program is a DOS program on the primary computer. The other two computers have recently slowed down MASSIVELY when trying to open and use the DOS program from the primary computer, to the point that the program is unuseable because of the wait time for something to happen. I can't think of anything I did to any of the computers before this happened.

Is there some troubleshooting method for networks buried in Win98? Any ideas what I could look for that might cause this?

A:troubleshooting network slowdown

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Recently, one of our old servers died. It was expected, so it wasn't to big of a problem.

I got a new server up and running, it was working awesome. So much faster than before. Anyways I re-installed my Panda Business Secure and pushed out the communication agent to all of the office PC's.

After doing this rollout of the communications agent, the network seems to be slowed to a crawl. Is there some free program that I can get or use to check why its going so slow? I am new to this job and unfortunately have no one to help me, so Im completely at a loss here and people are slowly getting mad.

Thanks in advance for any help.

A:Slow Network - Need Help Troubleshooting

What's it plugged into? (Switch, what model, what type of cable, etc)

What type of server?
What's processor load? (CPU, disk IO, etc.)
What processes are loaded? (Look at taskman)
What's it connected to? (Do netstat -no)

For what it's worth, a very common problem on switched 10/100 networks is Link Speed/Duplex. I wouldn't exactly call FastEthernet link negotiation reliable. If the NIC is forced 100/FULL, or the switchport is forced 100/FULL - the other side will never try PHY negotiation and will more often than not end up with mismatch duplex.

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I have a D-Link DI-624 router that is acting up. I have 2 computers connected by ethernet cable and a laptop that I connect via wireless. The router occasionally reboots itself, causing all connectivity to cease. It also will occasionally just drop the wireless connection and then reconnect after a few minutes. I read on a another forum that this issue might actually be caused by my ADSL connection somehow. I find that hard to believe but I have done everything I can think of (firmware upgrade) on the router and it still acts up.
Is there a good way to determine that the phone connection is not the issue?
Thanks for any thoughtful replies.

A:Troubleshooting network router issues

Wireless interference or the router is getting flaky. You could try with the wireless signal disabled and maybe eliminate interference as the cause.

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Yes I have any Eee Asus mini model N450 laptop .it's used I bought it 2 weeks ago Earlier I did a soft reset (not a hard drive wipe ) I went to hotspot my device for my cell phone as I normally do with no issues and it is saying error code: 0x80070426..." an error occurred while troubleshooting..." a problem is preventing troubleshooting from starting"....
Could this be because I may have to update my PC or software / apps
you'll have to forgive me I'm not very computer savvy!

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wireless network troubleshooter is not working

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The system:T420s ThinkPad (4174)Windows 7 Professional (64)Intel(R) Centrino(R) Ultimate-N 6300 AGN 8CET65WW (1.45) BIOS The problem:Basically, my wifi was working when I shut the laptop down one night, but then wasn't the next morning. I bought the T420s refurbished (no warranty) and haven't had any wifi problems in the 2 years I've had it. It's a great laptop. I just need the wifi to work again.There's a red X on the wifi icon and no connections are detected. Windows Network Diagnostics can't identify the problem.The wifi light at the lower right of the screen doesn't light. The bluetooth light does come on at bootup but then goes out.The adapter is shown in Device Manager as working properly. It's enabled in BIOS.Wireless is shown as off in the Windows Mobility Center, and the 'Turn wireless on' button is greyed out.The radio switch stopped working (tried it about a year ago with no problem, but does nothing now).The adapter pings fine with no losses.There are no problems when connecting to the internet via ethernet cable. What I've tried:Disabled and reenabled the adapter.Uninstalled and reinstalled the adapter.Turned off 'Allow the computer to turn off this device to save power.'Downloaded and installed the latest drivers from Lenovo.Downloaded and updated the BIOS.Downloaded and installed the latest drivers from Intel.Disabled and reenabled all network hardware in BIOS.Downloaded and installed Lenovo Power Manager and HotKeys. The Fn+F5 Wireless... Read more

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I just recently did a clean install for my new SSD on my alienware m11x and have been having problems with inconsistent download speeds. I made sure I had all the correct drivers and was pretty thorough in doing so (to the best of my knowledge.) After a week or so of no luck, I think I may have stumbled upon the source of the problem. I troubleshooted my wireless network adapter and it showed that it had fixed the problem. Unfortunately, this was not the case. I ran it again and it said that it had fixed the problem. Again, this was not the case.
Troubleshooting the error is not fixing the problem. What will!?

Here's the information from the diagnosis. I figure it could be of some use.

Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Broadcom 802.11n Network Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . :
Inf File Name . . . . . . . . . : C:\Windows\INF\oem19.inf
Inf File Date . . . . . . . . . : Friday, December 23, 2011 10:18:39 PM
Section Name . . . . . . . . . : BCM43XNM_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4353
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9

Diagnostics Information (Wirele... Read more

A:Network Troubleshooting Problem immediately returns

Hey Mike, welcome to sevenforums

could you give us this information so we are able to look some things up? What company makes your computer? and Fill out your sytem specs (this tool may help you out a great deal).

Also, if you are interested in a complete reinstall, follow these tutorials:
SSD / HDD : Optimize for Windows Reinstallation
Clean Install Windows 7

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I got my Fiber line installed about 2 months ago. The offer I pay for says 1Gbits/s down and 200Mbits up. Naturally, I've never even gotten close to those speeds. At first, when the guy did his thing, I didn't have an Ethernet cable on hand (despite being a network and IT student...I know, the irony), so I used the router's Wifi. I was averaging 70 Mbits down. At first, I was thinking, 'this seems a bit low'...for fibre of course). I went into lectures the next day and people said, you may need to wait for your line to be properly activated...this seemed plausible, so I waited. The next week I stuck an RJ45 on some CATVE and immediately went to average 500Mbits/s (688Mbits/s record). Now, this is great, but it's still half of what I'm paying for.

However, for the past 2 days, I've been having problems. My Desktop (after coming out of sleep) always has the yellow triangle symbol over the wireless icon (faulty ethernet cable so was back to WiFi). I disconnect and reconnect to find the same problem. I restart the wireless on the router, to find the problem is persisting. Only after 3-5 tries does it work. My phone too has been having trouble connecting to WiFi (Authentification problem).

The original CAT5 cable has since 'developed' a problem and has been changed. The Pc hasn't been having the connection problem out of sleep, but Chrome is very slow to do anything. Youtube loads every other time, social media too. I... Read more

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I'm using Windows 7 64 bit. My computer came out of sleep mode on friday without internet access. I immediately placed a support request with my network provider (I live at a university) but they have yet to respond. In the meantime, I'm treating the issue as though it's originating with my hardware and not theirs.

I've tried updating my network adapter driver, reinstalling the adapter, disabling services like Bonjour, restoring my system, entering safe-mode, releasing/renewing my ip, malware detection, disabling tunneling adapters, disabling IPv6. Finally, I lost my mind and tried a full reinstall of windows. The problem persists, unchanged.

After looking at the attached information, is there anything else that you would suggest I try?


Windows IP Configuration
Host Name 
. . . . . . . . . . . . : Mephistopheles
Primary Dns Suffix 
. . . . . . . : 
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enable... Read more

A:Unidentified Network, no internet access, troubleshooting

you have no valid IPV4 address, no default gateway. Have you tried resetting your router?

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I was having a real problem that ate up many hours
(see techsupportforum.com//networking-forum//94185-asymmetric-file-sharing-error.html) but a moderator on this board (johnwill) posted a helpful checklist. (see second post in above thread). In addition to that, I found my problem solved by booting windows xp into 'safe mode with networking'. This allowed me to identify the fact that my problem was caused by some application running as a process in the background. Eliminating the processes one by one from a normal booted machine, eventually restored normal networking and identified the culprit. I post this as a first step that might help anyone with a frustrating windows xp networking problem.

A:a good windows xp network troubleshooting checklist

That is one of the major premises behind safe mode; that it is just windows so that you can troubleshoot possible sources of errors either by creating new user accounts, or disabling various programs from running.
The inclusion of network support in safemode is a real big help too since it allows you to run online scans too.

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I had purchased  HP Notebook Serial No.CND61966MG 3 to 4 months back, I facing the following problems the day i have purchased the same. 1. No Sound from Speaker2. Troubleshooting Wireless Network and Internet Though i have so other devices which are absolutely fine and full range we are getting in other devices, but this HP Notebook Laptop does not work at all... very slow internet also there is no sound from speakers. Request you to kindly send your engineer at my residence as this product is under warranty. We already tried get these problems resolved by HP Call Centre \ HP Product Help \ HP Web site all are useless...no one helping or no trying resolve the problems of the product. Ashwini MirajkarMob No.9819320314 / 9819518584Email. [email protected] or [email protected] No.704, 7th Floor, Ashwini Bldg., Kores Nakshatra "B" CHS Ltd.,P. K. Atre Marg, Vartak Nagar,Thane (W) - 400606.

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hardware concerning: ethernet, specifically nforce4 network controller (drivers

situation: Assigning pc to static ip of router (wrt54g) ie; 192.168.1.xxx default gateway, and primary dns as

problem: upon bootup the network can not find the proper route and has to diagnose/troubleshoot to fix the problem, which was a nag every time and gadgets like weather and such would not be updated until this was resolved. If leaving network to dhcp the problem would not occur or nag. Yes dhcp set on router.

solution: simple really, going to nvidia's site and installing the latest nforce4 platform drivers fixed the problem (which i think is just a reinstall of the drivers as i think they are the same that are packaged with win7 7000. Have not checked this yet to confirm

A:[fixed] Constantly troubleshooting network after boot [/myself]

Hi Digger,

Welcome to the forums, glad you found a fix for your problem and thanks for sharing.

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Im using Windows XP Professional on both my desktops.
I am using a Netgear 108 mps wireless router, WGT624v3
And a LinksysWireless-G PCI Adapter.
I have completed the setup, I have good signal strength. However I cannot connect to the internet, and The adapter is saying the it is "Aquiring Network Address"
Under the support tab, it reads that I have an invalid IP address and lists the ip address as When I click repair it reads renewing ip address but never seems to renew itself.
I have disabled my firewall restarted both computers, router, and adapter multiple times and still have no success. Please help with any advice or recomendations.

Much appreciated

A:Wireless Adapter - Acquiring Network Address Troubleshooting

If your "setup" includes encryption and MAC addresss block or other filtering/security methods you should only add those incrementally as you know other stuff is working

Startout just trying to connect to a simple wireless broadcast and verify your adapter sees the SSID being broadcasted by the router.

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Is this a wired or wireless connection issue?

Who is your Internet Service Provider (ISP)?

3. What type of Broadband connection are you using?
4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo
[NetGear Wireless-N 150Router, Model WNR1000v2]

5. What is the Name of the Anti-Virus, Security or Firewall Software
[None], Malware-bytes Anti-malware Home Premium
DxDiag In Attachment with IPConfig.txt
I've already asked the TP-link support people for help on as to why My external Adapter (TP-Link WN822N) Says it is connected to the internet, but either will not load pages or Go super slow? And Transition between the two, Most of the time saying DNS Is not responding only to work again for a short time with a slow speed. I have had it working and rather speedy beforehand And i have already tried posting on another Troubleshooting site to only never be responded to Stating this

[I have a Compaq Presario A900 Laptop, It has a Qualcomm Atheros AR5007 802/11 b|g WiFi Adapter, And with some trial and error i can get it to recognise a signal From across the street. Which the neighbors allow me to use, Though it is only at 2 Wi-fi Bars and has a Signal Strength of around 20-30 ish

It is very slow, and if i move my laptop at all it will drop the signal as i have to be in a very specific spot to even get the signal. But the issue is, I was trying to get a better signal so i went out and bought a TP-Link Adapte... Read more

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My machine has been experiencing intermittent BSODing over the last few weeks and I wonder if you could give me a hand troubleshooting it? I'll summarise what i've done so far. It's not given me anything today, as I say, it's intermittent.

System Info:
Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Processor Information: Intel64 Family 6 Model 60 Stepping 3
Graphics Information: NVIDIA GeForce GTX 780 Ti
Mobo: Z87I-PRO
System BIOS: 0903
Installed System Memory: 16 GB
Operating System: Microsoft Windows 7 Home Premium 64-bit (originally installed on system)
Age of system: 1 year, 1 month
OS Reinstalls: None
This is a desktop PC
System Manufacturer: Purchased from ChillBlast
Troubleshooting so far:
* Checked EventViewer for after the crashes. The only useful thing showing is that the Kernel service is shutting down - which I suppose it would if power to it was interrupted.
* Opened up case to check components. Everything seated well. Extremely tidy cabling (if I may say so myself; nothing getting in any fan's way).
* Ran GPU stress test - all fine.
* Ran Processor stress test - all fine
* Ran driver verifier (ran for about 20 minutes) and nothing crashed.

Attached Files:
* PerfmonReport
* Your app collection dump
* IPDT Processor Test results

Appreciate your support :)

A:Intermittent BSOD (full troubleshooting included) - need troubleshooting advice

Bump please :)

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I have been having problems with a home build, and I am trying to figure out just exactly where the error is.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, x64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3582 Mb
Graphics Card: NVIDIA GeForce 8800 GTS, 640 Mb
Hard Drives: C: Total - 715394 MB, Free - 334874 MB; D: Total - 715402 MB, Free - 18448 MB;
Motherboard: Gigabyte Technology Co., Ltd., EP35C-DS3R, x.x,
Antivirus: ESET NOD32 Antivirus 4.2, Updated and Enabled

For about a month, problems with BSODs (early on) and random app crashes. The BSODS were related to a driver problem (Realtek Ethernet controller) that I fixed with an updated driver. The random app crashes continue.

The crashes appear usually under load, gaming most often. No 3D app runs for more than a few minutes, generally they CTD. Most other apps appear to be relatively stable but under heavy multimedia loads, both FireFox and Chrome will die randomly, or the plugin will quit. Very few of these report an error to Event Viewer. If they do, it is so generic as to be useless information.

The RAM is new (a couple of months,) and both Memtest and Windows Memory test report no problems. I tested it with IBT, and it passed. But when I tried using CPUStabTest. It fails fairly quickly with "Error message recvd from Module TCache."

I am assuming that it means either the CPU or th... Read more

A:Solved: need help troubleshooting crashes

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hi, First heres my build
Antec Nine Hundred Case
EVGA nForce 750i SLI FTW Motherboard
Intel Core2 Quad q9300 2.5 GHz
(stock cpu cooler)
Corsair Dominator 4GB DDR2 1066 (PC2 8500)
Corsair RAM Cooling Fan
BFG BFGE96512GTOCE GeForce 9600 GT
Maxter 500 GB Sata II Hard Drive
SAMSUNG Black 22X DVD+R With Lighscribe
CORSAIR CMPSU-750TX Power Supply
Logitech Z-5500 Speakers
LG W2052TQ-TF 20 Inch Widescreen LCD Monior
Windows XP 32bit
i got other parts but felt no need to install it cuz i cant even get it to work properly well heres the problem, my computer keeps beeping when it powers on, my first guess could be the ram, but not sure cuz very few times it would actually show the normal loading screen on the monitor except it would freeze from time to time. My motherboard gives me an error code C1 most of the time. According to EVGA C1 is the code they give it for memory Presence which means base memory detect. EVGA recommends that i check to see if my cpu fan is installed not too tight . I tried that and still same problem. I am stumped any ideas?

A:Solved: Troubleshooting my computer

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hi everyone vista can't find toubleshooting tools and when l try to use hp health check it won't go to the site can anyone help thanks

A:[SOLVED] troubleshooting tools

start/all programs/maintainence/help and support/troubleshooting

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I'm having some USB issues. The other day, I unplugged a USB device (my UPS) from a USB port on the back of my tower, then found it wouldn't work when I plugged it back in to the same port; Windows didn't recognize it. I moved it to another port and it seems fine there. But now, when I try to download pictures from my digital camera to my computer, I can only get it to work in one of the USB ports, the one that contains the receiver for the wireless mouse and keyboard. I've tried putting the receiver in other free ports (and even swapping with ports that were in use) but it doesn't work. I've tried the same ports for the camera but that doesn't work either. Unfortunately, I need the mouse to start the download of pictures so I'm effectively being prevented from downloading pictures.

I have to imagine there are techniques for troubleshooting USB issues but I'm darned if I know what they are. Can someone tell me how to get started?

I'm running USB 2.0 on Windows XP (SP3). I have two USB ports on the front of my tower and four in the back. One of the back ports has a 7 port Belkin USB hub connected to it. I have several different USB devices connected, including a printer, UPS, transmitter for mouse/keyboard, scanner, joystick, and various other odds and sods. It may sound like I have excessive USB devices but this has always worked okay until now. I don't see anything that looks messed up anywhere in Device Manager. O sh... Read more

A:Solved: Troubleshooting USB conflicts

I managed to fix both issues myself. Here is a quick summary for the sake of anyone else encountering similar problems.

I Googled on "troubleshoot USB microsoft XP" and found an article that suggested unplugging all USB devices. I did that and added everything back, one at a time, except for a couple of devices I rarely use. (I'll just plug those into the USB when I actually use them). In a couple of cases, I didn't get a "USB connecting" sound from Windows and then I just used a different port until I did get the connecting sound. I can now connect my Digital camera and have the mouse/keyboard connected at the same time so I'm able to download photos again. I assume the other devices also still work since I got "connecting" noises when I plugged them in but haven't tried them all yet.

I wasn't sure if this was related to my inability to shut down Windows so I tried doing a Shutdown/Turn Off and it worked correctly for the first time in months! I guess the issues WERE related as I suspected.

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This is waht i have so far. MMC does not know what Version of IE i am using. How and where does it detect it. This is the most important tool in Windows now to use any of the old windows option. It will not give me access, even if its running in the background, if it thinks i have less than IE 5.5.

Heres a link from another forum that was helping me:

Two actually:



I cant run any of the system stuff, and cant get access to any of the system setting that in the proccess require MMC to be functioning. Thats alot.

So just as bad as microsoft, IE broke my operating system!!! I dont think its linked specifically to IE, and i doubt an install of IE would help. I cant uninstall SP2 right now either because of a missing catalog. The uninstaller runs but its missing something and wont finish. So its in microsofts/windows hands at this point and they know nothing about it. I aint emailing microsoft!! GGRR.. So anyway An uninstall of SP2 to see if it will fix the whatever caused the change is out of the question.

I have also already gone into Add remove and tried removing IE from the system components and put it back with the windows CD. It did nothing. Ive tried all the other Add/remove options. They are listed in one of the links.

I'm in XP pro, too. Not XP home.

A:Solved: MMC needs it own troubleshooting software!

Found the solution!!!

I went to windows/inf found IE.inf, right clicked, clicked install, ran saying yes and continue from my windows CD, told it to continue even though it didnt find a file and said it was from the SP2 Cd, let it finish the copy, clicked on an admin program, and it worked!!!!!!!!!!!!!!!

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About two years ago I was having overheating issues with my GPU, I found that it was just dust and after "compressed airing" it went to back to normal. Now its acting up again and I don't know what to do, I've dusted it but now it seems to have made it worse.

Three days ago, after playing TF2 for about 5 minutes, my pc crashed and I downloaded a GPU monitor and found it was reaching 100 C on TF2, 80 C on browser (chrome). I removed the GPU, dusted it, put it back BUT NOW, its reaching 100 C on browser and the fan is making an unusual noise (not a "%100 speed" noise but more like a vibrating noise, touching the card it is vibrating vigorously, more so than other two fans). Here are some pics of the readouts, my computer build (to show its not air flow that's the problem mainly), specs, recording of noises fan makes at idle and %90 speed, and a light just noticed last night (no idea what it means, good or bad, as I only noticed it after it started overheating, its lit when power cable is connected, not just when computer is on).


I'm thinking about just replacing the stupid GPU as it wasn't really any good to begin with, but on the off chance that it isn't the GPU that's the problem, idk. I use my computer mainly for game development, and occasionally for p... Read more

A:Solved: GPU troubleshooting / advice?

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My monitor is not displaying anything. Lights are also totally blank (not even blinking).
I am facing this problem since last 10 days but everytime I just reinserted monitors power cable, it started working. This time I am not getting any positive signal.
What to do?


A:Solved: monitor troubleshooting!

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I have an old desktop that's running Windows XP and it hasn't been communicating with my Netgear router for a while. The strange thing is all the lights on my Netgear modem are lit and my laptop that's running Windows 7 can access the internet like 70% of the time with some resetting. How do I fix?

A:Solved: Troubleshooting Router

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Pentium(R) CPU G2030 @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 3967 Mb
Graphics Card: Intel(R) HD Graphics, 1791 Mb
Hard Drives: C: Total - 448568 MB, Free - 401168 MB;
Motherboard: Dell Inc., 0XFWHV
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled

I have an adapter kit, which includes a power supply with a 5v and 12v DC output. It also includes cables, 4 pin for IDE power and a slide connector for SATA power. Finally, it includes plugs and cables for IDE data and for SATA-USB connection.

I have tried two "refurbished" SATA HDDs from two different suppliers. Both motors did not spin. I felt no vibration which would have indicated that the motors were running. Of course, the computer did not recognize the drives when the data cable was connected.

What do I know? I know the power supply to be good, because it powers my old IDE HDD. I can feel the motor's vibration as soon as the 4-pin power cable is connected to it. How about the power connection for the SATA motors. In that case, I used the flat, slide connector to the receptacle of the SATA drive. When no motor spin occurred, I checked the voltages at the underside of the HDDs. I found 5v and 12v were being supplied to the two HDDs when each was connected. It seemed that there was no problem with the power adapter's c... Read more

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There is a couple annoyances I have found after setting up my second monitor that maybe some of you have experienced or know how to resolve.

They both really pertain to games.

1.) When I load a game such Warcraft 3, It doesn't match the resolution of my 24'' LCD which is 1920x1200. Thus causing my background to overlap to the second monitor since WC3 only runs at 1600x1200 max resolution. I supposed to could just set my monitor to 1600x1200 before playing, but if there is a workaround.

2.) I can't use my second monitor while in a game. Which is the whole reason I wanted a second monitor, is so that I can use the Internet while playing a game without having to ALT-TAB out of the game. For instance I can't just move my mouse all the way to the right and it goes onto the second monitor, its trapped within the game parameters. I have to ALT-TAB out of the game to use the second monitor, which defeats the purpose of having one.

A:Solved: Multi-Monitor Troubleshooting

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Basic Facts:
Windows 98 (don't think it is SE)
AMD K6-2 366 mhz.
160 megs RAM
Compaq Presario 1275-it is a laptop

I have a Compaq 56K-DF modem in this computer. Whenever I connect to the internet, I can hear the number being dialed through the speakers, and that is as far as it goes. After the number is dialed, there is no more noise coming through the speakers, except for a static like "clicking" about every 30 secs. What does this mean? The phone line is connected to the computer when I dial, but I did try it once with the phone line disconnected, and everything was the same as if it were connected. Today I was reading on a site and discovered that the Lucent Win Modem driver could be installed to replace the Compaq driver. "Lucent" is written on the big black chip on the modem. I upgraded to the Lucent Driver ver. 5 When I tried to connect, the same thing happened as before. Please help!


A:Solved: Lucent Win Modem troubleshooting

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Hello there. Im having some problems with my computers wireless internet, and if anyone can help Ill be forever grateful.
Ever since I sent my computer to be fixed, my wireless internet doesnt work. The computer recognizes all the wireless connections that I can use, but it just cant seem to connect to them. The only way I can use the internet is by using a cable. I have no idea what to do regarding this problem, or where to start.
Heres some info about my computer:

Machine name: IBM-89B3B19E0F9
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gfe.070227-2300)
System Manufacturer: IBM
System Model: TP-70
BIOS: Phoenix FirstBIOS(tm) Notebook Pro Version 2.0 for IBM ThinkPad
Processor: Intel(R) Pentium(R) M processor 1.73GHz

I dont know if this info is helpful or not (I hope it is), but if there is something I am missing then tell me and Ill look for it. Thanks. ^^

A:Solved: Wireless Internet troubleshooting

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I'll try to give you as much information needed for anyone to help me troubleshoot my problem.

Problem is that the microphone is not working at all and I don't know if it ever did. My sister in Mi. just got a webcam and so we both trying to view/talk to each other, I could see and hear her, but she could only see me, not hear me. Even though I have had this computer since October of 2007, I have never used the webcam or microphone that came with the laptop.

I spent about an hour searching for help on the Dell Support with no luck, plus I am not able to ask for help I guess because I don't have the extra money to pay for support. I have the owners manual and have looked for info about this in the book, but there is nothing on the microphones except it only shows the location of them on the laptop. I searched on here in the forums for about an hour looking for similar problems but didn't find one to resemble my problem.

I did go into the control panel/ sounds speech and audio device/ and did the TEST HARDWARE. It does NOT seem to pick up my voice at all. In the "sound recording" section it shows my device, (Sigma Tel Audio), under "microphone" select IS checked, volume is turned all the way up.

I don't know if this additional information will help or not but there are a few other things I noticed that don't work. My "Dell Media Direct" button at the top of the keyboard and the "Prnt Scrn" button on the ... Read more

A:Solved: Need Help Troubleshooting Built in Microphone

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Hi everyone. I've been having the same problem with my computer for about a month now. I bluescreen within 10 minutes of starting up any game on my PC(World of Warcraft, Diablo, etc.)

No changes were made to my computer's hardware or drivers in the time where this started happening. I have rebooted my factory image and wiped the slate completely clean! This problem still persists... Here is some info about my system and the BSOD. I really hope someone can help me. Thank you.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80097AD038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

System Specifications:


A:[SOLVED] BSOD, No luck troubleshooting - NEED HELP!


Please take a look at the following thread and perform the requested steps.

Once you have the requested reports post back here.


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I believe the power supply in my son's pc has gone bad on me. It's a POWMAX ATX Power Supply, Model NO LP-8800D DC with 400W Max output. His computer runs Win XP Pro (not sure that that matters tho).

I'd hate to buy a new power supply if this isn't the problem. Just trying to see if any one knows of a short and simple way to test one.

Thanks ahead for any advice.



A:[SOLVED] Troubleshooting a power supply

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hi i am having a computer problem. i am experiencing windows freezes sometimes pointer freezes on screen or the screen is black or pc restarts, also every program crashes. i have formated pc but it keeps freezing.i was also having some problems with the psu it was giving loud noises and the pc speaker was beeping, after cleaning that problem was away, but i am afraid that mb was damaged because of psu, i saw some rusting capacitors near cpu.
i tested ram, disk and no problems about that.
sometimes i recive these errors

amd athlon xp 2400+
768mb ram
soundmax ad1980
via/s3g km400/km266

sorry for my bad english

A:Solved: help for troubleshooting hardware problem

If the motherboard capacitors are swollen (bulging), leaning to one side (not perpendicular to the motherboard) or leaking a brownish looking fluid then the motherboard is kaput.

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My desktop is a Dell Inspiron 530 using Vista Home Basic SP2. I have tried installing IE9 a number of times now and each time it stops 1/8th of the way through. I have gone through the troubleshooting routines suggested by Microsoft, including recommended updates, but each time I am back to square one. The IE9 log for the latest attempts is as follows: (please note I have a VERY slow internet connection speed, not sure if this may be part of the problem)

00:00.078: Started: 2011/06/04 (Y/M/D) 07:46:52.643 (local)
00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.125: Command line: "c:\users\cherie\desktop\ie9-windowsvista-x86-enu.exe"
00:00.140: INFO: Setup installer for Internet Explorer: 9.0.8112.16421
00:00.171: INFO: Previous version of Internet Explorer: 8.0.6001.19048
00:00.171: INFO: Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.187: INFO: ...and
00:00.203: INFO: Maximum version on which to run IEAK branding is:
00:00.234: INFO: iexplore.exe version check success. Install can proceed.
00:00.249: INFO: Trying to extract ID: 6005 (0) as "IE9-neutral.Extracted.cab"
00:00.265: ERROR: === FindResource (6005,"IE9-neutral.Extracted.cab") failed with 0x716
00:00.281: INFO: Trying to extract ID: 5006 (0) as "IE9-support.cab"
00:00.499: INFO: Operating System: Windows Workstation: 6.0.6002 (Service Pack 2)
00:00.530: INFO: Windows Vista operating syst... Read more

A:Solved: IE9 troubleshooting download failed

This may well be a problem caused by your connection as the log does show a few errors showing that the download timed out. But, try again after doing this which will give you a clean start.

Open Windows Explorer (not Internet Explorer) Using the > to clcik on. Click on Computer in the left pane, then click on the C: drive (or whatever drive your Vista is installed on if different).
Then click on Windows and scroll down the list to find Software Distribution and click on that, then click on the folder Downloads so it opens in the right hand pane. Highlight all the entries, right click and select delete.

Now try the download again. If it keeps failing I would suggest taking your laptop to another location where you can get a faster download.

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I use a multi-media DVD player--its here:


And it uses a server program (MMC) to communicate with my computer, which is here:


I've run the MMC software on three differenct comptuers all networked and running XP and on one computer it works fine and on the others, it hangs (hourglass running) although the Momistu player can access the computer fine (it loads, I just can't get to the menu choices, so it doesn't finish loading). I've tried selective startup and closing all programs running--same thing. Something is stopping the program from finishing loading. Any ideas on how to troubleshoot to find out what is stopping the programs from loading?

Again, since it works fine on one computer and not on two others--all running XP, it has to be something specific about the two computers that it won't load on.

A:Solved: Ideas troubleshooting software that hangs

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Hi Guys, Need some troubleshooting help with my connection. My speed has decreased drastically beginning in early January, dropping from 27-31mbps to 1.6 mbps
Here is what I have done so far
I have power cycled my router, and I have swapped out ethernet cables to both my router and to my PC.
I have bypassed my router and, direct connected thru my modem . Oddly enough, this was even slower
I am running teamviewer so I can simultaneously check speed on my other win 7 PC (3 feet away) where my download speed is 30.1mbps

I have wirelss devises in the house that have good connection so process of elimination points to my PC. It would be nice if it just stopped working all together. It is the slow speed that confuses me.

Buy an ethernet card and be done with it or have I missed something?

Thanks in advance for your assist


A:Solved: Help with troubleshooting speed. download is 1.6 mbps!!

And you are connected to your router via Ethernet?

What is the specs of the computer in question?
And since you mentioned that it worked fine prior to January, do you recall making any configuration to the operating system (e.g downloading new softwares...) or made any hardware changes with your current network?

My guess would be something to do with the Operating System that is consuming bandwidth resources making the said computer slow.

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