I'm attemptig to install Win 7 on a HP Notebook - 15-ay012dx (ENERGY STAR) and need USB drivers.Read other answers
I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system
It's worked out well for many of us in the past.
You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)
Hi all, I lost my manual book and I am having problem finding the what is the maximum RAM can my HP notebook-15-AY012DX goes up to? Your help is appreciated. Thanks and regards.
Hi, According to PartSurfer your laptop has DDR4, review it: http://partsurfer.hp.com/Search.aspx?SearchText=X0S24UA http://h10032.www1.hp.com/ctg/Manual/c05087748 Memory module (PC4, 17000, 2133-MHz)For use in models with 6th generation Intel Core processors:8-GB 820570-0054-GB 820569-0052-GB 851379-005 Two non-customer-accessible/upgradable memorymodule slots (Intel Core processors)DDR4-2133 dual channel supportSupports up to 16 GB of system RAM in the following con?gurations16384-MB total system memory (8192×2)? 12288-MB total system memory (8192×1)+ (4096×1)? 8192-MB total system memory (8192×1) or(4096×2)? 6144-MB total system memory (4096×1)+ (2048×1)? 4096-MB total system memory (4096×1) or(2048×2)? 2048-MB total system memory (2048×1)Two non-customer-accessible/upgradable memoryRead other 4 answers
Hello, I did a clean install of windows 7 over top of windows 8 via new copy on CD. After the clean install I am missing all the usb, ethernet controller, network controller, PCI device drivers. When I go to the hp website to find the drivers, it is only offering drivers for windows 8 + windows 10. I also can't save the drivers to usb to install to the computer with the windows 7 since the drivers are not installed. I also have not internet due to the same issue. Can anyone please help me with a way to fix this issue? Thanks!Read other answers
Hi All,Need urgent help!I reset my HP notebook to factory setting wiping all files and it started installing Windows back.... However it has now been stuck on installing Windows (configuring settings) for like 16 hours going between 64% and 97% then restarting and starting from 64% and I don't know what to do!!!!! I've left it hoping it'll just get to 100% and open to the desk top but it just isn't happening!!This happened to anyone else before? And how did you resolve it! Any help will be appreciated so much!!!!Thank,Chels
ChelsHoll16 Without the PC model number, there's no way I can tell if your PC came preinstalled with Win10, or if you did an Upgrade from a prior OS. If you did the Upgrade, that is known to trash the HP Recovery information in the process, such that no HP recovery will work properly after that. If it came preinstalled with Win10, while his PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while! Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================Read other 1 answers
I am wanting to change my factory Wireless card from only 2.4 ghz to a dual band or a AC wireless card. I don't know for sure if my pc is white-listed or not. I really hate the slow speed of 2.4 ghz. Can anyone PLEASE help me ?
There never has been a 100% reliable list of what is past the whitelist but based on your hardware and the 2104 copyright on the service manaul, you are past the whitelist. The big problem you may still have is that your laptop series often only has one w-fi antenna. If so it is basically impossible to upgrade to a dual band card. The only way to know for sure if you have a single antenna is to open it up. Service Manual See p. 51. If this is "the Answer" please click "Accept as Solution" to help others find it.Read other 5 answers
Hello, i will purchase HP Notebook - 15-r103nx (ENERGY STAR), but beforei need to make sure about whats inside the laptop so im asking what is the Wifi card version??I really need to know the wifi card name and type
Hello there, you are wrong, i disassembeled the laptop, the wifi card can be upgraded..Read other 9 answers
Hello.My notebook HP 620 failing to start. Disk drive not functioning. It starts and crashes in few seconds. It's not showing USB drive to update software using usb external hdd or memory card when booting. I have to press power button multiple times to just start the PC. How to boot this. Please help. And it only starts in safe mode directly and not opening with regular window. Please tell me how to check disk and remove error from c drive. I needs commands to remove errors from files affected. ThanksRead other answers
hello inever had this problem in my life i bought this laptop and installed windows 7 64 bit the laptop is new but its come without cd drivers lot of drivers not working after i joined hp and i select the right operating system i download them all but it takes time !!! after that i nstalleted the drivers but nothing working ! wifi driver, ethernet , grafic card , DTS sound program , bloutouth and many drivers also i try to add kingston flash the cannot know it !!!!! i was using dell vostoro its never do this problem and working like a sharm , why HP make me sad it takes long time and still cannot use my laptop will im 100 % sure i choosd the right oprating system installed all drivers but nothing working just sound without dts funcantion and ethernet windows 8 and 10 works good with drivers but windws 7 64 bit no i dont know why? my laptop info HP Notebook - 15-ay001nx (ENERGY STAR)Model #:W9T58EASerial #:CND61826DD http://support.hp.com/us-en/drivers/selfservice/identify hp must make our life easy ! please help me to fix this problem
Hi: It's possible that HP has the wrong drivers on the support page. Try the W7 x64 drivers and software from the equivalent HP 250 G4 business notebook. Don't use any of the BIOS or firmware files from that model on yours. You want the Intel Braswell graphics driver. http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7609954&swLangOid=8&swEnvOid=4063Read other 1 answers
hello today i purchased this product from the shop, and its really slow for the £200 i paid for it.when i load pages it "Stops responding" when downloading 1 thing it crashes. 2GB ram, i was wondering if im able to upgrade my ram and graphics?? http://support.hp.com/ca-en/document/c04853703 i cant use the HP self check tool as it doesnt work.
Can you take it back? If you can, run don't walk and beg them to give you your money back and buy a computer with a real processor and a decent amount of memory, and some storage. That laptop has the Celeron N3050 and 2 gigs of non-upgradeable RAM, and a puny 32 gig hard drive which also cannot be upgraded, which is just rubbish. I mean it is $265US which will not buy a decent cell phone. It is a dirty secret and not popular to hear but the computer market is a race to the bottom; everybody trying to sell computers as cheap as possible and to do so corners must be cut and that computer is a circle. No corners at all.Read other 2 answers
i want to upgrade processors and RAM for HP Notebook - 15-ac017na (ENERGY STAR) please help me the list of compatible processors and if i can upgrade RAM thanks
HI. The processor is integrated in the motherboard, it is not possible to update it. Memory Two non-customer-accessible/upgradable memory module slots (Intel Core processors)DDR3L-1600 dual channel supportOne non-customer-accessible/upgradable memory module slot (Intel Pentium and Celeron processors)DDR3L-1600 single channel supportDDR3-1333 Dual Channel Support (DDR3L-1600 downgraded to DDR3L-1333) (for Intel BayTrail-M)Supports up to 8 GB of system RAM in the following con?gurations8192-MB total system memory (8192×1) or (4096×2)6144-MB total system memory (4096×1) + (2048×1)4096-MB total system memory (4096×1) or (2048×2)2048-MB total system memory (2048×1) Memory Compatible Features:Dual SO-DIMM 1.35V 1600MT / s PC3L-12800 CL = 11 http://www.adata.com/upload/downloadfile/Datasheet-DDR3L%201600%20U-DIMM_R-DIMM_SO-DIMM-20160923.pdf Manual service:http://h10032.www1.hp.com/ctg/Manual/c04653884 Regards.Read other 1 answers
My laptop probably suffered some damage within the couple years that I have had it but never had any running problems with my baby. I recently went to turn my computer on and the screen stayed black. The fan is still running and LED lights are still lit so I do not know what the problem is. I think it could be the monitor but I do not have an external monitor to test it on. I know that I am running on the Windows 10 OS but I am not sure if it is 32-bit or 64-bit
Try a hard reset. http://support.hp.com/us-en/document/c01684768 Without an external monitor it is going to be hard to test if it is the screen panel. Do you see the hard drive light blinking like there is activity? Do you hear sounds? Can you get into the BIOS (F10) or diagnostics (F2) as you power up?Read other 1 answers
i have a HP 15-r030wm Notebook PC (ENERGY STAR)and it said something about tablet mode but idk how to remove the keyboard. I have a tablet mode an tried it but it work let me touch or use a pen? HP 15-r030wm Notebook PC (ENERGY STAR)
Your laptop does not have a touchscreen display. Simply turning on Tablet mode does not make it capable if the hardware is not there.Read other 3 answers
I recently purchased VTIN SWAN Sport Headphone (VBT006) and have been unable to pair the device with my laptop. Help or suggestions please?
Hi, You need an adapter USB as according to the technical specification your laptop only has wifi and not Bluetooth: https://www.amazon.com/Medialink-Bluetooth-Adapter-Energy-Technology/dp/B004LNXO28 Product numberW2N03UAProduct nameHP Notebook - 17-x013ds (ENERGY STAR)MicroprocessorIntel® Pentium® N3710 (1.6 GHz, up to 2.56 GHz, 2 MB cache, 4 cores)Memory, standard8 GB DDR3L-1600 SDRAM (1 x 8 GB)Video graphicsIntel® HD Graphics 405IntegratedHard drive2 TB 5400 rpm SATAOptical driveSuperMulti DVD burnerDisplayERROR123KeyboardFull-size island-style keyboard with integrated numeric keypadPointing deviceTouchpad with multi-touch gesture supportWireless connectivity802.11b/g/n (1x1) (Miracast compatible)Network interfaceIntegrated 10/100 BASE-T Ethernet LANRead other 1 answers
I would like to upgrade the 2GB RAM of my HP Notebook - 14-ac180nd (ENERGY STAR). Is it possible to replace the 2GB card for a larger RAM like 8GB?Read other answers
Like many anchio reflected in my Notebook HP - 15-r239nl ENERGY high consumption of Ram, having 4 gb I find myself many times to have 80% of ram utilizata using a few programs. Now I read that it could be due to drivers, viruses, finally a bag of Windows 10. I have installed all the latest drivers with the best antivirus I scanned my PC even in safe mode but nothing no virus has been found I tried it turn off all programs to a clean start with only windows but nothing and also other solutions were invane. Who can tell me I help me figure out what I could do now, the Pc to 5 months is not a top of the pc but I got to study and so I is not so useful. Finally bought the Pc 12/09/2015 how is it that I'm no longer the warranty hp, but this guarantee does not last 24 months I have at least 12 months in March after three months hp support application that starts on the toolbar tells me it's expired after three months you can thanksRead other answers
my touchscreen was working before I updated to Windows 10 from Windows 8.1. Now it is not working at all. Please help. The driver does not show up on Human Interface Devices, even under hidden devices. Please help. Stephanie SowellRead other answers
My HP Pavilion Notebook - 15t-ab100 CTO (ENERGY STAR) will not maintain my WiFi connection even though the WiFi is still connected to every other device in the house. I have tried using Internet Explorer, Chrome and FireFox. Fire Fox is the best, but i still have times when I have to disconnect and reconnect the Notebook 5-10 times an hour and sometimes it doesn't work to do that. Then it comes back just like nothing happened. I have tried the network diagnostics and sometimes it resets my adaptor sometimes it says there's nothing wrong. I still have 35 days left on my warantee but i cannot talk to tech support...WHAT"S UP WITH THAT?!?!?! I USED to be a loyal HP customer...never bought anything else, but if i cannot get some resolution to this, i am done!Read other answers
notebook work startup... when i do the system extensive test i got and FAILURE ID: GGAL68-7NX844-MFPWMG-60RN03... CAN SOMEONE HELP ME PLEASE..............
Hi, The 24 character error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the boot issue you describe. If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here. If you live in the US, contact HP Here. If you are in another part of the world, start Here. If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know. Regards, DP-KRead other 1 answers
Hi I just upgraded to Windows 10, before now my HP Notebook - 15-f337wm (Touch) (ENERGY STAR) touch screen feature doesn't work, I don't see the HID device listed with it's driver & also I dont see a driver download in HP Support Driver for my model on the website to install my Touch Screen Driver feature,Read other answers
I decided to update my AMD display drivers two days ago. The AMD update screen stayed on for 6 hours so I decided to restart the machine.Since then, the machine will not start. It powers up but just after the HP logo appears it goes to a black screen with just the circular dots turning.I work in IT fixing laptops all day but for some reason I cannot get my own going again.Hard reset failed.System reset failed.System restore failed.I can start in sage mode OK and I uninstalled AMD driver.As it is fairly new there is not much on it to lose so I would like to reinstall windows 10 from the beginning. Is there an image available or is there something else I can do. I am lost. ThanksMichaelRead other answers
Please where do i get extra for my laptop "HP 15-d012sv Notebook PC (ENERGY STAR) I can't find the same model anywhereRead other answers
They had a few brews and one of them passworded my BIOS (Administrator) I was a little unhappy about it so won't find out who did it (If he even remembers it) Could use some help on the back door, after the 3 wrong tries it shows[I 58726713] Thanks "Dammaged"Read other answers
I am using 10.18.14.4414 Intel-HD driver for my HP 15-r061ne Notebook . It has Nvidia Graphis card2GB and 6GB of Ram but while using just chrome for browsing system hangs and shows error with display driver. I tried updating the driver from below URL but that didn't workhttp://support.hp.com/us-en/drivers/selfservice/hp-15-r000-notebook-pc-series/6875200/model/7368365?... Tried installing driver from Intel sitehttps://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit But nothing worked out. Went to HP service center got to know that my PC isn't under warranty and the representative was suspecting some Hrdware issue. I tired HP hardware diagnostics and everything is working fine as per the utility. Now I have disabled Intel driver but ater that I am not able to adjust the brighntness of the screen, it is more than 100% kind of directly powered. Any help will be appreciatedRead other answers
I'm currently have 16GB RAM? Does this laptop support 32 RAM or larger? I would like to upgrade it. Thanks.
Hi: You are at the max of 16 GB. The slots in your notebook cannot each handle a 16 GB memory module.Read other 1 answers
Trying to get info on this Blue Screem that keeps crashing my machine Bad_Pool_Caller (Windows 10)very annoying on a new laptop only a few months old and almost impossible to get sensible answers for someone who is not a computer expert.Read other answers
How do I remove game apps. New computer running very slow! It takes me to programs..... but I don't know which one to uninstallRead other answers
My laptop won't turn on, the LED lights blink on and off, and I don't hear fan but I hear something clicking lightly. Laptop is out of warranty. I have removed battery pressed power button for 15 seconds, and connected power but not battery and nothing. HELP!!
Is there a pattern to the blinking lights? http://support.hp.com/us-en/product/HP-15-f000-Notebook-PC-series/7137590/model/7605334/document/c01...Read other 1 answers
Hello, i own a HP Notebook - 15-f272wm (ENERGY STAR) and i was gaming on august 20, 2016 and my mouse stopped working for some reason. i tried everything uninstalling reinstalling drivers, getting a new mouse, and even fully wipingall of my laptops data/reset, and the problem still there, at first i was using the usb port on the right but that stopped working so i used the ones on the left. im starting to think that its a driver problem or a hardware problem. the usb ports to the left can still charge my devices and when i plug in the mouse it lights up but the cursor wont move at all. every time i bought a mouse it wouldnt work. and my laptop wouldnt sense the mouse either. Please helpRead other answers
I formatted my HP Notebook - 15-ac146ne (ENERGY STAR) notebook and installed Windows 7. But now I am not able to install the drivers. When I insert USB drive or CD/DVD is doesnt work. Please tell me how can I install necessary drivers?
HP has actually posted a full set of Windows 7 64 bit drivers for your machine: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/8499326/model/8903494 Make sure the blue band above the driver list is set to Available software for the following operating system:Selected operating system: Windows, Windows 7 (64-bit)Change You need the Driver-Controller...Intel USB 3.0 Host Controller Driver for starters, and also likely the Chipset. Also under Software-Solutions is the HP Support Assistant. This will help keep the drivers up to date. Post back with any further questions. Are you saying you know these drivers are there but your internet, usb and CD drives aren't working and you need another way to get these drivers into the system? If this is "the Answer" please click "Accept as Solution" to help others find it.Read other 1 answers
I bought my laptop on Febrary and i used only the mouse not the touchpad.When I was clening my pc, I see thath the right part of touchpad is more inside than the left part; and there is step from the touchpad and the chassis.I don't use the touchpad and this problem is very ugly to me. How I can replace this problem? How It can be caused by?Someone of yous had the same problem?I have a lot of care for my laptop.Read other answers
HelloI have a HP Notebook - 14-ac108na (ENERGY STAR).When I power it up the LED light on the side shows that it is receiving power.HOWEVER the screen remains Black/Blank.I have tried to update the BIOS as suggested by HP/Support but this has not worked (tried 5 times).Does anyone have a suggestion as to hiw this can be resolved?Many thanksRead other answers
I got my laptop about a month ago and from the start my microphone wasn't working. My speakers were fine, and I could hear everyone I was talking to but they told me that they could barely hear me, almost couldn't hear me at all. I didn't know what the problem was so I went out and bought a basic logitech headset (with microphone) and that still doesn't work. Now, no one can hear me at all and I don't know what the problem is. I will provide pictures of the Recording Tab if necessary and any information that will help me solve this problem. Please help me, thank you.
Hi, Try the following. First of all, remove any devices connected to the notebook, including the headset. Download the Realtek HD Audio installer on the link below and save it to your Downloads folder. http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72090.exe When done, hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers. Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete,, shutdown the notebook. Unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook and let windows fully load for a few minutes before ... Read moreRead other 2 answers
I use HP Pavilion 15-n278sa Notebook PC (ENERGY STAR) and i want to know if it supports bluetooth? Because i can not make any bluetooth transfer and cant also find any bluthooth driver online for it.
Hi: Below is the link to the product specs page for your notebook. http://support.hp.com/us-en/product/HP-Pavilion-15-n200-Notebook-PC-series/6529948/model/6732709/doc... It does not come with built in bluetooth networking or that feature would have been listed along with the 802.11b/g/n (1x1) wireless connectivity specification.Read other 1 answers
turns on and says preparing automatic repair and then shutfs off or sometimes it will turn on and be loading without saying automatic repair but still shuts off and f11 or any of the f buttons dont work
Immediately after powering on start tapping the Esc key. This should open a menu where F2 System Diagnostics is an option. Tap F2 and run test on hard drive.Read other 2 answers
Hi, I have a problem with my HP Notebook - 15-ac129nia (ENERGY STAR).I recently install Windows 7 (64-bit) previously windows 10 (64-bit) pre-install.I have install all drivers for the win 7 on the HP Official site and all was install perfectly.After update by windows some adapters were install and i lost the two swicthable Intel and AMD graphic card.I really don't know what to do.I can't play any games and all that i do resume to be not the solution.My graphics are Intel(R) HD Graphics 5500 & AMD Radeon R5 M330. Hope to hear from someone soon.Thank you.
Hi @Tis80 ,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the video drivers . I will be glad to help you. Please delete the links show in your post. Here are the links to download the Windows 7 driversAMD/Intel Switchable High-Definition (HD) Graphics DriverIntel High-Definition (HD) Graphics Driver Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.Read other 6 answers
Hey Guys, Please assist I have a HP Notebook - 15-r209ni (ENERGY STAR) which randomly shuts down, what could be the cause its only 5 months old. My other question when you buy the notebook -15 does it come with a fan? Thanks in advance, you advice will be greatly appreciated.Read other answers
i have tried to reset my hp stream as my screen went blank and was flashing.the reset starts and gets to 62%then stops sometime later with a message..there was a problem resettibg your pc. I also tried the repairing your pc ,it just keeps saying attempting repairs then goes blank after an hour or so. any help would be greatly appreciated jimmyRead other answers
i have had the notebook for about 8 months now and right from the beginning it has always been a bit slow to load pages and basically process anything. However, over the last month it has got increasingly worse to the point where it can take up to 45 seconds just to load a web page. when i type the letters take up to 5 seconds to appear and lag behind.I have changed my antivirus from Macaffe as that was taking up a lot of my 2GB memory, which helped a bit, but not much. I am at the point of rebooting the whole system but as the system was never realy fast from the start im not sure what good it wil do. I have done all updates as suggested as well. Any ideas?
Your specs: http://support.hp.com/gb-en/document/c04849942 Truthfully, this is a badly underpowered machine that is never going to provide much user joy. The memory cannot be upgraded and the processor is painfully weak. A clean fresh install of bare Windows 10 with just the drivers, and reducing the visual effects settings to the lowest levels, and installing a very light security suite like Avira might make it useful for simple web browsing email and word processing. Post back if you have any more questions.Read other 1 answers
I OWN A HP Notebook 15-f125wm (Touch) (ENERGY STAR) WITH 1 MEMORY SLOT. THIS CAME WITH 4GB RAM. CAN THIS BE UPGRADED TO 8 GB RAM. ??? THANKS!!!!
Yes that would be the maximumRead other 1 answers
I'd like to upgrade the RAM in laptop (HP Notebook 15 r237ne) (ENERGY STAR) (L5Y49EA),it is current 8 GB 1600 MHz DDR3L SDRAM (1 x 8 GB), is it possible to upgrade it to 16 GB? and how many slots on the motherboard? thanks,
Hi @SamAssi, Welcome to the HP Forums!It is a terrific place to find answers and suggestions!For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide.Learn How to Post and More I was unable to locate the necessary information to answer your question. Is there 2 slots or just the one? I suggest you contact HP support for assistance. Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.World Wide Phone Support To say thanks for replying please click the thumbs up icon below. Best of Luck and have a great weekend!Read other 4 answers
hello, hp notebook 15-ac157cl touch energy star replaced hard drive but getting enter bios password! Please help!!Thank you!
Hi, Enter 45581394 Regards, DP-KRead other 7 answers