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standard windows fingerprint logon stopped working

Q: standard windows fingerprint logon stopped working

im using a toshiba satellite p300 laptop with a authentec aes1610 fingerprint reader

when i updated to windows 7 it worked fine and i could log onto windows using my fingerprint, then i installed all the toshiba drivers to get my webcam and bluetooth working. when i did that it installed the toshiba finger print logon software and after removeing the toshiba fingerprint software i can no longer see the finger print logon option (the standard windows one) at the logon screen. i have checked the biometric settings and it is all turned on.

how do i get the standard fingerprint logon back?

RELEVANCY SCORE 200
Preferred Solution: standard windows fingerprint logon stopped working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: standard windows fingerprint logon stopped working

Try device manager, personal identification devices, right click on the fingerprint reader and rollback driver.

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RELEVANCY SCORE 75.6

I am running Windows 8.1 that is up to date with maintenance, etc. Windows fingerprint login was working fine until a few days ago when it stopped working. I have done extensive research online to no avail. I have restored my system to a point in time (3/15/2015 via a system image restore) when fingerprint login was working and still have the problem. My system is

Product name:HP ENVY TS 17 Notebook PC
Product number:E1P13AV
Serial number:5CG3487Y00
BIOS (Configuration):F.65-11/20/2014 (097F110000405E00000620000)
Keyboard revision:KBC Version 93.52
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Can someone please help get this thing going again? I'm completely out of guesses!

Thanks ...

A:[SOLVED] Windows Fingerprint Login Has Stopped Working

Check HP Support for updated fingerprint software -

HP ENVY TouchSmart 17t-j000 Select Edition CTO Notebook PC Drivers & Downloads | HP? Support

(Not sure if the above link is for your exact model or not)

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RELEVANCY SCORE 75.6

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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RELEVANCY SCORE 74

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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RELEVANCY SCORE 72.4

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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RELEVANCY SCORE 68.8

i am using a Toshiba Tecra running windows vista business with fingerprint sensor. now the finger print sensor has stopped working. the error message reads like this 'Fingerprint Server Process for Vista stopped working and was closed'. can someone help me out with the solution?
 

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RELEVANCY SCORE 68.8

Dear all, I've just received my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB RAM, 512 GB SSD) about a week ago, and I quite like it. However, there is one thing that is driving me nuts: after I upgraded from Win 7 Pro 64 bit to Win 10 Pro, the fingerprint functionality stopped working. This issue seems to be related to the ones reported in these two threads for the P70 but at the same time appears sufficiently different to warrant a new post: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P70-fingerprint-software-issue/m-p/22517...https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Fingerprint-and-Sound-problems-P70/td-p/... So, here's what I did:1) I clean-installed Win 10 w/o retaining any data/settings from the previous Win 7 installation; I even reformatted the SSD.2) Upon initial installation I was asked by Windows Hello to enroll fingerprints which I did.3) Fingerprint worked on the first login but then magically vanished. Windows Hello is no longer showing up as a login option in the Win control panel.4) I discovered in Device Manager that the Synaptics WBDI reports the following problem: 'This device cannot start. (Code 10)'.5) Repeated uninstall and reinstall of the drivers are to no avail. I tried both having Win look up a driver and manual installation of the drivers I downloaded from the Lenovo page.6) When I uninstalled the drivers and then wiped the stored fingerprints in BIOS, I was again able to enroll fingerprints with Windows... Read more

A:P50 Win 10 Pro -- Fingerprint stopped working

Same problem on my W550s under essentially the same circumstances.  Unfortunately Lenovo is taking the tack that FP problems on new machines are the fault of the software not the hardware so they will not warranty the bad FP sensor. I had 3 FP sensors in my W520 over the 3 years of its warranty as they are far from foolproof devices.  But now that Win 10 has taken over the software side of the usage, Lenovo has apparently decided they will save some service calls by not warranting the FP sensor and blaming the problem on software which they don't warranty. Good luck.  If you do find a solution, I will be listening closely.  



PerryW550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked

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RELEVANCY SCORE 68.4

After the last update, April 2016, my Windows login PIN stopped working. I can say I want to reset the PIN and enter a new number but it just seems to ignore it. I tried to remove the PIN but the "Remove" button is not there? Normal Windows login works fine, I'd just like to be able to use the pin. I'm using a new Kaby Lake 13.3 inch convertible 13t-wx00 running the latest version of Windows 10 Pro with all updates applied.

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RELEVANCY SCORE 68.4

I tried doing a search but came up with nothing. The fingerprint scanner on my P50 just stopped working last week. No changes were made by me. In device manager there is an exclamation under Biometric devices/Synaptics WBDI. I tried disabling/reenabling and also tried uninstalling that and re-installing the Synaptics drivers from the support page but nothing is helping. I'm working on a project right now so don't have the time to do a Windows 10 re-install or contact support and inevitably ship this computer in for repair....so I thought I'd ask and see if anyone was experiencing this lately and if there was a simple fix (assuming the hardware just didn't fail suddenly). Thanks

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RELEVANCY SCORE 68.4

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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RELEVANCY SCORE 68.4

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 68.4

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 68.4

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 67.6

I woke up this morning, turned on the laptop, and completely out of the blue the fingerprint detection stopped working with the message "Sorry, something went wrong" (It had been working for months).  So I removed fingerprint detection in Windows setup so I could reset it, however it will not let me set up a new fingerprint.   Here is what happens when I try and reset it: 1) Click Setup.2) Click Get Started.3) Message comes up "Touch the fingerprint screen" (NOTE: The green LED illuminates).4) Place the finger on the screen and the following message immediately appears:     Sorry, something went wrong.  Close Windows Hello, and then try going through the setup again.5) So rebooted to make sure that was not the problem and tried again and it still does not work. What else I tried: 1) I uninstalled the Biometrics Driver and reinstalled it from the Lenovo site.....Same problem. My laptop = T470OS = Win 10 Pro 64 bit (Latest Updates from Microsoft)All Drivers = (Latest Updates from Lenovo)Biometric Device = Synaptics WBD(SGX enabled)    The device is working properly    Driver = 5.2.3515.26 (05-23-2017)

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RELEVANCY SCORE 67.6

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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RELEVANCY SCORE 67.6

I recently updated Windows 10 Pro x64 on my Envy 14 to the new Creator Update from Microsoft and now Windows does not recognize the fingerprint reader. HP Simple Pass recognizes it when I manually open the app but will not recognize any fingerprint. I updated the driver manually through device manager to no avail and HP Update Assistant says there are no updates for my computer. Help please.

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RELEVANCY SCORE 66.8

I upgraded to Win10 last year. The fingerprint reader has been working fine since then. Recently it stopped. Device Manager says the device is working properly. SimplePass doesn'r report an issue. I'm still prompted for my fingerprint when logging into web sites. But the reader doesn't appear to be on. The light doesn't flash and my fingerprint isn't read. Device Manager lists the driver as: 1/7/20124.3.301.0 My SimplePass is: 6.0.100.276

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RELEVANCY SCORE 66.8

Hi,I am suspecting a hardware failure, but wanted to check the forums first anyway.I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.Any ideas other than hardware?Thanks,SA.

A:X230 Tablet fingerprint reader stopped working

It sounds like hardware failure but try one more thing:
 
Reboot into BIOS setup (by pressing F1 at the ThinkPad logo screen).
Go to the security -> fingerprint menu.
There's an option about clearing the fingerprint sensor storage (or something like that).
What happens?
 
 

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RELEVANCY SCORE 66.8

After a Windows update, I can no longer use my finger print to sign in! It says "Your credentials could not be verified" after the fingerprint reader goes green and says "Hello <my name>" This is windows Hello with Microsoft live. If I try another (wrong) finger, the reader LED will go orange and will not even say "Hello" so I know the reader is working... but something broke after an update. I tried changing the group policy settings to allow biometric sign in, but I still get the error... Please advise, this is annoying!!

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RELEVANCY SCORE 66.4

For some reason a windows keyboard shortcut I use a lot (right click Shift del, to permanently delete a file) has stopped working. I was wondering if anyone had any ideas on how to trouble shoot this or get it working again?

It only works if I select and click delete from the menu while holding down the shift key, but of course, that's not much of a shortcut.

Thanks.

A:standard keyboard shortcuts stopped working

when that's issue you got??
i'm guess maybe you have change something or you hold shift twice times, so the stickykeys change.

Sticky Keys - Vista Forums

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RELEVANCY SCORE 66

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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RELEVANCY SCORE 65.6

Whilst running ComboFix I received this error many times
Commandline Standard Stream Splitter has stopped working
 
But it appears ComboFix completed and rebooted the computer.  But, do I need to run ComboFix in SafeMode?
 
Here is the log:
ComboFix 14-06-30.01 - Acer 07/01/2014   9:18.1.4 - x64
Microsoft Windows 7 Professional   6.1.7601.0.1252.1.1033.18.16183.10186 [GMT -7:00]
Running from: c:\users\Acer\Downloads\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: avast! Antivirus *Disabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
ADS - Windows: deleted 192 bytes in 1 streams.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\program files (x86)\Complitly
c:\program files (x86)\Complitly\.BackupManager\BackupManager.list
c:\program files (x86)\Complitly\chrome\.BackupManager\BackupManager.list
c:\program files (x86)\Complitly\chrome\ComplitlyChrome.crx
c:\program files (x86)\Complitly\FireFoxExtensionWithFF8Fix.exe
c:\program files (x86)\Complitly\FireFoxUninstaller.exe
c:\program files (x86)\Complitly\InstTracker.exe
c:\program files (x86)\Complitly\[email protected]\.BackupManager\BackupManager.list
c:\program files (x86)\Complitly\[email protected]\chrome.manifest
c:\program files (x86)\Complitly\[email protected]\chrome\.Bac... Read more

A:Commandline Standard Stream Splitter has stopped working

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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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RELEVANCY SCORE 64.8

Logging into Windows with fingerprint and Windows 10 native fingerprint integration did work well after a fresh Windows 10 installation.However, yesterday I got the Windows 10 Threshold 2 update aka as 1511 update. After this update I cannot logon with my fingerprint anymore. Deleting the fingerprints and re-learning the fingerprints with Windows Hello also does not help. I tried different fingers and did the recognition very careful. But still when locking the windows screen and trying to log on with fingerprint scanner does fail. Windows just says that it's the wrong fingerprint and after 3 attempts I need to enter PIN for logon. How can I re-enable fingerprint logon? Driver: 4.5.317.0 ( Synaptics FP sensors ), Signed by Microsoft Windows Hardware Compatibility 










Solved!
Go to Solution.

A:Logon with fingerprint does not work after Windows...

Good day.
 
Please post which device you have as it may facilitate assistance from the community.
 
Regards.

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RELEVANCY SCORE 64.8

Ok...I have a Lenovo ThinkPad W500 notebook running Windows 7 64bit. It has an integrated fingerprint reader which uses AuthenTec TrueSuite. MY PROBLEM IS NOT WITH THE FINGERPRINT READER HARDWARE, as it has the latest drivers and is detected by Windows. I am even able to register my fingerprint via Biometrics in the Control Panel. However, when I go to log into WIndows on a fresh startup, the option for fingerprint logon DOES NOT DISPLAY and there is no "Other Credentials" button that would allow me to navigate to the fingerprint logon. Here's the strange thing- if I do a simple logoff (without shutting down) then the fingerprint option appears on the logon screen and I can log in using my fingerprint. It is only when I power on the computer and first log in to Windows that I encounter this problem. Please help, as this used to not be a problem but suddenly started occurring, and I like using my fingerprint to log in.

Thanks,
Adam
 

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RELEVANCY SCORE 64

Hi,

I'd update my laptops Tecra R850-1EP on windows 8.1, after a windows update, I couldn't use the fingerprint to logon my windows account.

When I'm in my session, the fingerprint do it's job, I can manage my fingerprint.

I'd already try to unistall/install the fingerprint utility and the drivers.

On the logon, I've not the fingerprint logo like as I'can't use it

Any idea ?

Thanks

A:Tecra R850-1EP: Cannot use Fingerprint on logon Windows 8.1

Hi

To be honest, I don?t know exactly what?s going wrong with the fingerprint procedure but I guess this can be related to wrong update to Win 8.1
Probably you did not follow exactly the update procedure which was recommended by Toshiba.

Here you can find the Update to Windows 8.1 Toshiba EU website:
http://www.toshiba.eu/innovation/generic/windows8_1-message/

and here you can find the [Step-by-Step Instructions to update to Windows 8.1 |http://www.toshiba.eu/innovation/generic/windows8_1-upgrade-stepbystep/]


You have to follow exactly these steps in order to get the notebook working properly.

Therefore I recommend you to set the notebook back to factory settings and to repeat the whole update process once again following the +Step-by-Step Instructions+

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RELEVANCY SCORE 64

I have upgraded my laptop from Windows 7 to Windows 10. During the procedure a screen showed that Dell Access had to be removed before Windows 10 could be installed.
It was removed, and everything else went smoothly.
Now during logon, at the login screen, the system will take a while to initialize, and say "Failure to initialize". Luckily I am able to login using a password.
I want to use the fingerprint reader to login. Dell says that this system have no issues with upgrading to Windows 10, but not now. So how can I solve this problem?
I will like to do either the following:
1. Get the fingerprint reader working.
2. If it cannot work, I want the logon screen to stop trying to initialize and just use password to logon.

Also, I am getting 2-3 nos of the same user on the login screen. There is only 1 user on this computer but I see mostly 2 but sometimes 3 of the same on the lower left of the logon screen. I also want to remove the extras. Not an issue, but I think it may be related to the above as well.

Thanks.

M.Wan

A:Precision M4700 Win10 upgrade - Failure to initialize fingerprint reader during logon, and multiple same users on logon screen

I'm getting the same thing and the same lack of response.  Has anyone from DELL done any research on this?

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RELEVANCY SCORE 63.2

The User Profile Service failed the logon.

User Profile can not be loaded.



This is after I enter the password and hit enter. This is on my daughters HP laptop.

A:Logon stopped working and I get this messsage. HELP!

Hello Bill,

The tutorial below should usually help with this error message.

User Profile Service failed the logon. User profile cannot be loaded.

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RELEVANCY SCORE 63.2

Hi...

From past two months i am facing the problem in windows server 2008 standard that my two servers are restarting daily same time in afternoon session and evening session with blue screen error and error codes will be codes 1. 0x0000007e(0xc0000005,0x889da413,0x8a5dcaa0,0x8a5dc79c)
and error code 2: 0x00000050(0xb0425000,0x000000001,0x8186dd80,0x00000000).

For this I was reinstalled my operating system but still facing same issue.

we are not checked all possible causes but still no solution for the same.

Please suggest me....

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RELEVANCY SCORE 60

I want to apologize for the long posting, but I am not looking for someone to give me the standard big hammer solutions for my issue. I have done a lot of Google research about this issue and have conducted most of the repairs, fixes, diagnostic tests recommended for similar issues. I have included a brief description of all the diagnostic tests that I have run and am looking for some technical expertise that will help me identify the source of the problem and possible solutions.

Issue:
After logging into a user account a dialog box is displayed stating that Explorer.exe has stopped working. Additional details show that the Faulty Module is SHLWAPI.dll. Other than the error dialog box, the screen is black except for the mouse pointer; no desktop and no menu bar. I can use CTL+ALT+DEL to get to the Task Manager, and subsequently start some new tasks such as a command line window or the control panel from Task Manager.

This issue appeared the day after updating Apple iTunes software (from version 9.3.something, to the current 10.1.2). I believe it was the first reboot the day after updating iTunes. Immediately after updating iTunes an error dialog box appeared stating that the Bonjour service had stopped working. Bonjour is Apple?s automatic network discovery service that is integrated with iTunes (i.e., a required installation for iTunes to work properly). My suspicion is that something in Bonjour is conflicting with Window Explorer and causing the error... Read more

A:Black screen after logon, explorer.exe stopped working, faulty module shlwapi.dll

Hi & welcome.

I am not sure if this will work or if you have tried or consider this as a "Hammer": -

http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx

http://www.ehow.com/how_6949645_fix-...dll-error.html

http://www.dlldump.com/download-dll-.../download.html

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RELEVANCY SCORE 59.6

Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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RELEVANCY SCORE 57.2

I'm completely new at this lap top thing, and I hate the fingerprint logon function.

I want to get rid of it from my welcome screen so I looked and went into the Fingerprint Reader Suit, clicked on Settings, then System Settings, got a pop up window, clicked on the Logon tab to try and switch from Fingerprint Logon to Standard Windows Log on but that screen is greyed out and it doesn't allow me to switch off the Fingerprint Logon!!!! How do I change it and delete the icon from my welcome screen!!?

A:Fingerprint logon

Hello littlehouse0781
When you have a problem it is generally helpful to others if your system specs. are filled in via User CP.

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RELEVANCY SCORE 57.2

Hi,

Does anyone know how to enable fingerprint logon in Windows 8?
I'm using a Toshiba Portege R830 and I've installed the fingerprint utility + enrolled my fingerprints, but during the logon process, it doesn't prompt me for my fingerprint. I couldn't find a place to enable fingerprint logon in control panel.

Thanks in advance for anyone who can help!

A:Fingerprint logon?

I have the fingerprint sensor as well on a Dell e6420 XFR and it does not have an updated driver for it yet. I have tried to install the Windows 7 version with no luck. Check Toshiba's website for a driver update.

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RELEVANCY SCORE 56.8

HI,
I'VE INSTTALED WINDOWS 7 PROF.ON MY PC. I M TRYING TO INSTALL WINDOWS7ULTIMATE BY CLICKING ON SETUP.EXE AN ERROR MASSAGE APPEARED SAYING: [WINDOWS INSTALLER HAS STOPPED WORKING] THEN I TRIED TO INSTALL WINDOWS 8 ON MY PC.. BUT THE ERROR MASSAGE APPEARED SAYING SAME THING [WINDOWS INSTALLER HAS STOPPED WORKING] AND ALL OTHER SETUP IN THAT DRIVE ARE SAYING SAME THING.....DON'T KNOW WTTD.....HHHHHHHHHHHHHEEEEEEEEEEEEEEEELLLLLLLLLLLLLLPPPPPPPPPPP!
I'M IN BIG TROUBLE NOTHING IS GOING TO INSTALL

ERROR
Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft? Windows? Operating System
Application Version: 6.2.9200.16384
Application Timestamp: 5010a298
Fault Module Name: setup.exe
Fault Module Version: 6.2.9200.16384
Fault Module Timestamp: 5010a298
Exception Code: c0000096
Exception Offset: 000020f4
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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A:Windows installer has stopped working or setup.exe has stopped working

Hi,

Lets start here:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Regards,
Golden

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RELEVANCY SCORE 56.4

I wish to disable the fingerprint after logon. On my T510 it is right under my arm, and this **bleep** popup appears every time I accidentally touch this sensor. I wish it to be silent and doing nothing when I have logged on already. How can I disable it?

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RELEVANCY SCORE 56.4

I have for some time used a fingerprint reader to log on to a HP 4730s .
My print is no longer recognized, probably wear and tear.
Where can I register a new print, after logging on with password?

A:How do I refresh the fingerprint I use for logon

In the software you can register another finger. It may also be the reader is dirty.

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RELEVANCY SCORE 56.4

Hi everybody,

this is my first post here so please don't bitch if I didn't hit the right place for my question

I am having a laptop here (DELL Studio 1735) on which Windows 7 runs in dual boot mode with the (originally) installed Vista, both Home Premium versions and working with the integrated Authentec AES2810 fingerprint reader with no problem.

My question is now, how can I get W7 to the same kind of logon screen, showing both this laptop's only user's password and fingerprint logon icon next to each other, like Vista does it?

In W7 those are different logon screens between which I can only "switch users", as if W7 considers the password logon with <Username> a different account than the fingerprint logon which it calls <Fingerprint>.

When I look into the W7 User Accounts though, there is just one user account, which is an Administrator type, just like in Vista. And in both OS, the fingerprints were registered under the only users account.

How can I tweak W7 like Vista here? Somewhere else I read the tip to do this through secpol.msc, but that exists in the Professional and Ultimate versions only, not HP.

Thanks for your time guys!

A:Password vs fingerprint logon

  
Quote: Originally Posted by MartinO


Hi everybody,

this is my first post here so please don't bitch if I didn't hit the right place for my question

I am having a laptop here (DELL Studio 1735) on which Windows 7 runs in dual boot mode with the (originally) installed Vista, both Home Premium versions and working with the integrated Authentec AES2810 fingerprint reader with no problem.

My question is now, how can I get W7 to the same kind of logon screen, showing both this laptop's only user's password and fingerprint logon icon next to each other, like Vista does it?

In W7 those are different logon screens between which I can only "switch users", as if W7 considers the password logon with <Username> a different account than the fingerprint logon which it calls <Fingerprint>.

When I look into the W7 User Accounts though, there is just one user account, which is an Administrator type, just like in Vista. And in both OS, the fingerprints were registered under the only users account.

How can I tweak W7 like Vista here? Somewhere else I read the tip to do this through secpol.msc, but that exists in the Professional and Ultimate versions only, not HP.

Thanks for your time guys!


It may be as simple as a driver. Can you go into device manager (type device manager in search) and look to see if the reader is listed. Also check to see if there are any "unknown" devices (they have yellow triangles on t... Read more

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RELEVANCY SCORE 55.6

I recently installed Adobe Premiere Elements and there was a conflict with the biometrics device on my HP laptop. Anyhow, I decided to just do away with the thing all together. I never use it anyhow. The company that makes the drivers quit supporting the device a long time ago so, there aren't any updates. I'd rather type in passwords anyhow.

So, I disabled the driver and all related software I could find. Problem is, I am still left with the fingerprint log on icon when I boot the machine. Anybody know how to get rid of it?

Fingerprint reader is by Validity Sensors Inc.
Software was VeriSoft or Digital Persona
All on my HP Pavilion dv8

As well as disabling the driver and un-installing any reference to VeriSoft and Digital Persona, I tried editing Local Group Policy to not allow the use of biometrics. Nothing I have tried so far has worked.

Maybe edit/remove a registry key or some other such thing?

Attaches are shots of how it is and how it should be:

A:Make the fingerprint logon icon go away?

Bumpity.

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RELEVANCY SCORE 55.6

Did you be able to use your fingerprint sensor to login into online-accounts in your browser? I desperatley try to find out how I could do that -no chance with ThinkVantage it seems... thank you!

A:fingerprint reader logon through browser

not unless you have some facility built into the browser you are using

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RELEVANCY SCORE 55.2

Hey,
I was wondering if anyone could help me?  I have been having a lot of issues with my computer and using the internet. I keep getting messages such as ‘windows explorer has stopped working ‘and ‘Host process for windows services stopped working’. I haven’t been able to stream videos (with the exception of youtube),  download certain programs and browsing sites is slow.  I remember my computer being fine until a window update but I don’t know if that’s a coincidence or not.  I have tired uninstalling windows explorer and system restore to no avail.
I would really appreciate any help or advice.
Here is a report for one of the error messages I received.
Description:
  A problem caused this program to stop interacting with Windows.
 
Problem signature:
  Problem Event Name:                           AppHangXProcB1
  Application Name:                                iexplore.exe
  Application Version:                             10.0.9200.16686
  Application Timestamp:&... Read more

A:Windows explorer has stopped working / Host process for windows services stopped

Do things get better if you boot into Safe Mode with Networking?

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RELEVANCY SCORE 55.2

hello. i recently installed Windows 7 on my HP 8510p laptop and I noticed that while i can normally login using either a password or my fingerprint when I first switch on the computer, i cannot use the fingerprint reader after i put my laptop to sleep and then restart it. when i press to power button to restart after sleep, i am shown the welcome screen with the Fingerprint icon and my username below it and below that it says:

"Fingerprint unlock. Scan an enrolled finger on the fingerprint reader to unlock."
and then i have to press "Other Credentials" and login using my password, while the fingerprint reader doesn't work.

I searched for solutions on the net and found that other users had this problem as well. no solution however. i read somewhere (and confirmed it) that when i try to login with a false password, i can then login using the fingerprint successfully.

Anyone has any clues, please help!

Kyris

A:Fingerprint logon unavailable after waking from Sleep

anyone?? please, it's getting annoying!

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RELEVANCY SCORE 55.2

Just upgraded from Windows 7 Pro to Windows 10 Pro. The fingerprintreader has stopped working. I can find the option to set this up but instal is greyed out as no driver available. Cannot find one on any support forum? Anyone else with this problem and sorted it please?











Solved!
View Solution.

A:How do I get the fingerprint reader working on Windows 10

Aug 11. I have been running Windows 10 updates each day since upgrading and today after a reboot the finger print reader started working? and remembered my print as well. I guess Microsoft dropped in a fix for this (which works for me) so maybe something to try?

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RELEVANCY SCORE 55.2

Hi Team, The fingerprint scanner is not working. When I checked for details in the device manager > Biometric Devices, the following message is displayed. PLease help 

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RELEVANCY SCORE 55.2

x200 fingerprint not working in windows 8.1 x64.I can not find the x200 fingerprint driver in windows 8.1 x64.the autentec web can't open now. http://support.authentec.com/Downloads/Windows/Drivers.aspx#LiveTabsContent38993 can anyone help me? thks!!













Solved!

Go to Solution.

A:x200 fingerprint not working in windows 8.1 x64

Anyone out there got any info? In Device manager I can see Authentication Device/Authen Tec Inc. AES2810. The fact that Windows 8.1 detects the fingerprint sensor. Suggests the Windows OS Fingerprint software should integrate with it. The annoying thing is that Lenovo and Microsoft in their different ways are causing this problem.

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RELEVANCY SCORE 55.2

My product: HP Envy TouchSmart m7-j078ca I cant get my fingerprint working I have tried alot of driver of sypnatics and validity, reboot etc.. i have also downloaded ones from my product driverlist without success (win8,8.1,10) i know it work in windows 10 because it was working after my upgrade to win8.1 to win10 help pls

A:Fingerprint not working after reset/windows hello

HiThank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY TouchSmart m7-j078ca Notebook and a Simplepass not working correctly. You can try this fix that has worked for others. Go to the  Control Panel, Programs, HP SimplePassScroll down to  Enroll Fingerprints.  Click and enroll your finger prints.  Deleted the old fingerprints in SimplePass and enrolled new ones.  If that does not help I would suggest to uninstall the fingerprint driver or reinstall the upgraded version of the driver and as a last resort installed HP SimplePass and reinstalled the latest version for Windows. Here is a download for the Fingerprint scanner for Windows 10. This download sp71729.exe should work for you.Please let me know how this goes.Thanks.

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RELEVANCY SCORE 54.8

I've done some reading about these two issues , and I have tried doing a disk check, and a clean boot. Both failed, however I CAN boot into safe mode, even with networking. Any suggestions on how to go about troubleshooting this issue? I can access all of my Windows files via Debian if I really need to get into it.

A:Windows Stopped Responding+The logon process was unable to display...

Hello and welcome xtro take a look at this Troubleshooting Steps for Windows 7

You can access a sfc /scannow from safe mode as you will see.

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RELEVANCY SCORE 54.4

I have a Lenovo Thinkpad T400 with Windows 7 professional 32-bit. Previously, my login screen would display a "fingerprint logon" option and my username concurrently. I just finished installing an update for the Lenovo fingerprint software using the Lenovo update utility, and now the logon screen will only display the "fingerprint logon" option until I click on "other credentials" or "switch user". I liked my old login screen better and both a system restore and an attempted re-installation of the old software failed to bring it back.

I would like to know if anyone knows a registry hack or something to keep the giant icon of a finger off my login screen (similar to this one: http://www.blogsdna.com/wp-content/u...gin-screen.png), and confined to tiny icons, like these : http://www.blogsdna.com/wp-content/u...windows-xp.jpg with the option of logging on with either a password or the fingerprint reader without any additional clicks.

Any help is greatly appreciated.

A:Thinkpad fingerprint update messed with logon screen

uninstall the software

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