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Lost Internal DVD Player-HP Envy 17-s100

Q: Lost Internal DVD Player-HP Envy 17-s100

Hi, my internal DVD player for my HP Envy 17-s100 was working great, but I believe that somehow the portion of it where you put in the disc fell out somewhere and I lost it. Is there a part replacement I can order, or do I need to buy an external DVD player? Thanks for any help.

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Preferred Solution: Lost Internal DVD Player-HP Envy 17-s100

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I ordered a computer in 2014. I installed an internal hard drive and named it E: (C: is the main drive, D: is the recovery partition). An internal DVD/CD player was included, however, I did not notice that it wasn't working until after installing the hard drive as E:. I tried to fix the DVD/CD player and it seemed simple: a wire was hanging out and just had to snap it into place.

When I did that, the computer refused to load and was stuck on the HP startup screen for hours (literally). I disconnected the E: internal hard drive and rebooted. After a few minutes, the computer loaded into Windows and the DVD/CD player was now E: and worked.

How can I keep the internal hard drive as E: and still have a working DVD/CD player? How can I force Windows to use another letter for the DVD/CD player instead of it automatically assigning it E and coming into conflict with the hard drive?

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I have  a HP Envy Desktop 750-751, that says BANG&OLUFSEN Audio on the box . I have not heard a sound from this computer. Is it suppose to have internal speakers or do I have to buy speakers for it.

A:HP Envy Desktop 750-751 Internal Speakers

Hi: You have to buy speakers for it. There aren't many HP consumer desktop PC's other than the all in ones that come with built in speakers. The BANG&OLUFSEN Audio is the type of audio controller the PC has.  

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Last HD I installed was on a windows 98 box a very long time ago, so need some advice. Just purchased a 4TB internal drive to replace an old 2TB NAS drive that  failed recently  that I was using as a backup drive.  I first tried an external USB drive but windows keeps losing access to USB drives now and then when it needs to run a backup. Hopefully using an internal drive will mean faster trouble free backups? Guy in the shop said that the BIOS may not accept a 4TB drive and not to open the drive box until I was certain that it would accept it or I will not be able to exchange it for a smaller drive.  The PC is a HP Envy 700-060ea 64 bit Desktop that was running windows 8 when I brought it about 2  and 1/2 years ago which I replaced with windows 8 pro now up dated to windows 10 pro. It?s running an AMI Bios V8017 dated 02/10/2014. Am I correct that when I open the box and insert the dive I will get the option to set it up as a GPT or will I need a BIOS update or should I go back to the shop and ask for a smaler size HD?  Thanks guys. 

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Can you add an internal SSD to the HP Envy 750-197c Desktop which has a 2TB drive installed?


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A:Can you add an internal SSD to the HP Envy 750-197c Desktop

DMSIceman, welcome to the forum. Yes, you can move the HDD and install a SSD.  You will have to buy at least a SSD with 128 GB.  Here is the Data Sheet for the computer. The best way to install a SSD is to leave the current HDD as it came from the factory.  Connect the SSD to another SATA port on the motherboard.  Install the Data Migration software provided by the SSD manufacturer on the HDD.  Once it is installed, open it and follow the instructions carefully.  You would select the SSD as the Target.  After the data is transferred from the HDD to the SSD, you can disconnect the HDD and boot the computer.  It should boot to the SSD.  Then, you can disconnect the SSD to the first SATA connector and move the HDD to another bay and connect it to another SATA port on the motherboard.  You can use it for storage. I like Samsung EVO SSD's.  Samsung provides its Data Migration software to clone the HDD.  Also, they provide their Magician Software to maximize performance of the SSD.  You can find all of the software at the bottom of the page in the link that I provided for the EVO.  The Samsung SSD's have been good about booting in HP computers without changing any BIOS settings.  You will need to buy an adapter to allow the 2.5" drive to fit into a 3.5" bay.  Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved. ... Read more

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Unable to find where or how I can turn off the internal speakers in my new HP Envy 23.

A:How do i turn off the Internal speakers on my HP ENVY 23-d02...

Hi, The answer to your question depends on your reasons for wanting to turn off the speakers.  Recently, I noticed that when I plugged my headphones into the headphone output on the Envy 23 I use at work, the music would still play through speakers, annoying my co-workers. I still wanted to be able to listen through headphones, so I plugged the headphones into the speaker output on the back of the computer. Now the music only plays through the headphones. When the compter is viewed from behind, the output is probably near the lower-right corner. It looks just like your headphone output, but has a little icon that looks a little bit like this:(((.))) To listen to your headphones without the speakers playing, plug your headphones into that speaker output on the back of the computer. If, on the other hand, you want to completely shut your speakers down, try this (be warned: this will shut your headphones down as well): Press the Windows + W keys, and type Sound into the search field.Select Sound from the search results.On the Playback tab of the Sound window, double-click Speakers / Headphones. On the General tab of Speakers / Headphones Properties, select Don't use this device (disable) from the Device usage drop-down near the bottom of the window.Click OK

~Lil.LiebeClicking the white KUDOS THUMBS UP on the right is a way to say thanks!Click Accept as Solution on a reply that solves your issue to help others in search of an... Read more

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I want to have both HDD & SSD installed on my notebook..

A:How many internal ports does HP ENVY 15-u483cl x360 has? Cou...

There is just one SATA port and if you want an SSD you have to use an SSD adapter which takes the place of the SATA drive.  Your Manual See p. 20.  The parts to adapt a solid state drive do not appear to be "spared" i.e. HP does not sell them. Post back with any other questions. Your fastest and best option seems to installing a 2.5 inch SATA SSD as large as you can afford.  If this is "the Answer" please click "Accept as Solution" to help others find it. 

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I seem to not be alone in having a defective hinge on my HP 17 laptop. The machine has had this fault for a considerable time (when it was still in warrenty) but I tended to pop the case back together and then resorted to not closing the lid at all. It was my main work machine so I couldn't afford the time wasted sending it away for repair as at the time I was a developer working from home... What has now happened is that the machine CPU fan has been damaged because the hinge must have pressed on the moving fan when the machine was running. So I have a machine that now has 2 faults - through no fault of my own. I'm based in Adelaide Australia so any advice would be greatly appreciated. This has been my first HP machine but it's been a really depressing experience for what is an expensive PC ($2000AUD laptop). Thanks in advance for any help.

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Hi, I have a HP envy 17-j141na which still has extended warranty cover. The left hinge internal mountinghas just crumbled inside the case and the bottom cover has come away. I have just found out this seems to be a common problem.What do I need to do to get the hinge repaired? I can not use the laptop as the screen is loose and the bottom panel will become damaged. Thank you for your help 

A:Hp Envy 17 Broken left internal hinge mounting



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The microphone won't work (Or at least it's extremely unresponsive that if you scream into the mic port it might flicker.) I've read other forums and lots of people are having this problem but none of the solutions given are yet to work. I've tried them all. People seem to think it's a problem with the Bang & Olufsen driver. Any help welcome! 

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Brand new HP Envy 4520 printer is connected to lap top and test prints OK. It will not print from Internet or from files such as pictures. It reverts to showing a list of my computer files and asking me to name the file I want to print but never goes any further. 

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I am using Windows XP Pro
I have two internal HD’s –one is the OS(C-drive) and the other I use for storing mostly pictures (F-drive)(it does have some PDF files and Word files on it as well)
I also have a “My Book” external HD for back up(I-drive)
A few weeks ago I started my pc and I noticed that the appearance of my desktop had changed. The main thing that I noticed was that the color of the bar across the bottom of the screen was a different color. I went into the “control panel” and started to change the “appearance” back to what I had been using (I wasn’t really sure what the setting was before so I had to play around what different settings to get it back to “MY NORMAL”.) I couldn’t seem to get it changed back to what I was used to having so I did a “restore” and that seemed to do the job. However, the next time that I started my pc I was back to the same problem. At that point I just changed what I could in the control panel (display) and went about my business with working on the pc. Then I started to notice that there were “OTHER” problems. It looked as though my SETTINGS in WORD and OUTLOOK had changed as well as the appearance of my desk top. So I did another “restore” to an earlier date---NO CHANGE—I could not get my old settings back even though I used an earlier date.

A few days later I noticed another quirk—I left the computer on over night (which I normally do not do) and in the morning my “screen saver” changed from “my ... Read more

A:Lost internal HD--drive F:

Gee--I really thought that you guys would be able to help me with my problem--but I guess you are just too busy or not interested-- I will mark my question solved and be off to another site that hopefully will help!!!

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Hi guys, a few warnings first:
this is my first post
I'm using another computer than my own
I speak spanish as mother tongue (& of course my OS is in spanish)

Now the problem:

I was obviously infected with some sort of virus/malware, and lost my internet connection after I got redirected from google searches, etc. After I lost my connection, I tried everything I could find as an answer, I even installed a new ethernet card into my motherboard, but nothing. Then I figured I have rootkit.zero access, from different sources, such as ComboFix. I have run this, and now everything is still the same. I need to work, so I am desperate, since I cannot wate any more time.
Should I format my PC? This will take me like one whole day, and I honestly don't have such time.

When I do an ipconfig, it says (in spanish, so I'll translate):
Internal error: request not compatible
Contact tech support services of Microsoft to get help
Additional info: unable to find host name
I lay myself to your feet, at your orders.

Thank you in advance!

A:ipconfig: internal error -- TCP/IP lost

Hello having run ComboFix we need to see that and a DDS log.Please go here....Preparation Guide ,do steps 6 - 9.Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.Skip the GMER step and instead post the ComboFix log you have.Let me know if that went well.

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Six months ago I installed a second internal HD in my old reliable Gateway, in preparation for making it an archive server when my new Vista machine arrived. With all four IDE channels in use, and to recognize all 200 GB of this new Seagate drive, I bought an add-in PCI controller card. I partitioned it into 5 logical drives during installation and life was good with this old W98SE machine, until last week.

Apparently, during the night, my backup and defrag utilities collided and the system froze up. I had to do a power-off reboot and when it came back, the controller bios saw the drive, My Computer reported the partitions properly, but I could NOT explore any of the five logical drives.

I have deleted and reinstalled the SCSI driver for the controller card with no luck. I have attached the HD cable to the other controller card connecter with no luck.

One weird symptom I don't understand is, the controller bios sees the drive on the first reboot, but not the second. When it does see the HD and I try to address it, the system freezes, so I currently have the cable unplugged. The machine works fine otherwise.

The Seagate Tools CD diagnostic also freezes up the system when I try to run it.

I'm willing to start over from scratch if I knew how. The new computer is coming next week. My wife is asking embarrassing questions. I'm losing sleep worrying about it. Can anyone suggest what to do here?


A:Solved: Lost access to 2nd Internal HD

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I dont now what did i do wrong, i installed the blueray drive but i had to disconnect my other dvd drive and put the sata and power cables on the blueray drive(cuz i didnt have another sata cable) then i turned on my pc and i realize i had a problem with the power dvd 10(media player) cuz when i put a blueray on automatically the computer clones and try to play the disc in both screens even if is not configured as a clone, i have the tv as extended monitor , so i went to ati configuration settings and i realize i have a big problem because the interface is in spanish and i didnt find the issue on the net in spanish so i decided to download the driver in english ,i think this what i did wrong cuz i uninstalled the driver in spanish and when the uninstalled finished i had to restart the computer so i did that and is not booting anymore i got an error telling me that is because i disconnect something in the computer, when it was on, which i didnt do that and now im screwed im posting this on my laptop...

system specs:

If you have any further questions please ask i can tell Thanks.

A:help with internal bluray player

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I have a D-Link 714 router, 2 computers on wireless (XP Home and XP Pro) and 1 directly connected (Win98) to the router.
Both XP computers can connect to the Win98, no problem.

I can also access shared folders between the XP systems, but only for a minute or two. I can go down in the directory structure on the other XP system, and also access small files. But then it 'chokes' and I get error messages like 'not available any more' or similar. And then I can't access anything between the XP systems any more.

I can still ping all computers, and access Internet without problems.
So it can't be a problem with firewalls (I use ZoneAlarm), as far as I understand.
And to add to the confusion(?): If I connect the XP Pro (laptop) via cable to the router, everything works fine!

My conclusion: the problem is related to having 2 computers via wireless at the same time, communicating with each other.
Is there any structured way to analyze this problem? Any tools that can be used, to see where the problem appears?
Anyone with similar experience or fresh ideas?

A:Lost wireless (internal) communication after a few minutes

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I have lost the sound on my HP 620 laptop. In the Audio control and device manager everything looks fine: drivers are visible and it's stated "This device is working correctly". I can see the green gauge in the Volume control moving when I test audio, BUT nothing comes out of the internal speakers.
There are two devices in Audio playback tab:
Speakers/Earphones IDT High Definition Audio CODEC   and
Earphones (real time data) IDT High Definition Audio CODEC.
I tried uninstalling the Speakers/Earphones device, downloading the latest driver from HP and installing again, but no luck.
When I connect the laptop to the TV via HDMI the sound works fine.
The only major change I can think of now is a BIOS update which HP Support Assistant did on June 2. The sound problems started before that.
I haver an HP 620 Serial number: {Personal Information Removed}, Product number: WT249EA#UUW, Vista 64 bit.
Hope someone can help, Mikael 

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A:Audio lost for internal speakers on HP620

Good day.This is for those who have trouble on speakres on HP. I have a problem that my speakers doesn't work, ut i have sound when I connect headphones. i tried everything, reading on web and traying every solution but nothing happens.Finaly i just blow in headphones connector and use tootpick to clean inside of connector.Inside of connector there is litlle relay. When headphones are connectet that relay turning off speakers and switching sound to headphones. So, if there is dust that relay can stay in closed mode and sound can't "go" to speakers. So, I hope that this methot will help for your problem!  I'm sorry if may gramm was not verry vell.  

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I have a HP Envy, about two years old (Windows 8).

The dvd player stopped working on it. Need to find a replacement.
I'd like to get something that will last longer than two years.
I can't seem to find anything online, as only external drives keep showing up.

What the pc has now just states "DVD Multi recorder RDL" and "DVD+RDL".
It doesn't even state the brand. I don't want to take it apart until I have a replacement.

What type/brand is good for a replacement?
I do not want BlueRay either.
Will something like this be a good replacement? I pretty much want the same thing...


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I have a sweet PC set-up, lots of ram, fast internet, high-end video card, internal blu-ray drive, HD monitor... the works. My blu-ray drive plays blu-ray movies just fine...no problems there.

Here's my problem. Online streaming sites (like Vudu or CinemaNow) only offer HD streaming options for an *external* blu-ray player connected to a TV. Does anyone know of a software 'workaround' that will fool these sites into thinking I have an external player/tv?

It's frustrating to think that I have all the applicable hardware, but don't have the interface necessary to get HD streaming.

Any thoughts?

A:Blu-ray player 'emulator' for internal drive?

We do not provide assistance in circumventing any type of restrictions whether it be a school, employer, parents, web site or other.

Closing thread.

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 have a PIONEER BD-ROM BDC-207D SATA Cd Rom device sata internal optical drive in my Hp Pavilion desktop running Win 7 64.
I have downloaded PowerDVD, the first download after many attempts that actually did something, however it tells me that I need a DVI, HDMI connection and that HDCP is running.
Can I buy a sata device that meets these criteria?

A:Windows Blueray internal player

It sounds like it is asking for a digital video ouput of some sort. What are the specs of your hp pavilion desktop? Did it come with the BD-ROM or did you recently add that?
PowerDVD has a list of supported video chipsets. You may need to upgrade your video card to play blue ray discs.

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My purchase of a Dell XPS 8700 computer recently arrived and I hope to install an internal blu ray player since mine didn't come with one.
Is this possible?
I'm somewhat of a computer novice and I've watched videos online of people equipping their computers with a blu ray player, but none of them featured an XPS 8700.  Can someone help me with instructions on how to:
-open up the computer
-connect/install the blu ray player?
I appreciate any help you can offer. Thank you!

A:Installing an internal BLU RAY PLAYER in an XPS 8700 PC.

It should be possible.  The XPS 8700 should come with unused bays where the blu-ray player can be fit into.   But I must warn you that you're dealing with electronics when you're doing installs and upgrades.  Please make sure you're viewing reputable videos that explain all the safety requirements when dealing with delicate parts. 
Here is the link to the manuals for the XPS 8700.   It has both a user's guide and specifications document for you to review.  Again, I would highly recommend reading the section on safety precautions and "before you begin" to get a better understanding of what you need to do.
There should also be a section in the Owner's Manual for how to install a replacement drive, which will basically be the step by step directions.
Good luck, and remember to follow the safety guides and installation instructions fully.

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Since many of the movies that I would like to buy are only in PAL, instead of NTSC format, I would like to buy a internal player that will use either format. It seems that everything that I have found is either external, or the description in the specs is obscure on this point. Does what I want exist?

A:Multi Format Internal DVD Player

As PAL and NTSC are video standards rather than file standards, all drives being capable to play both if the region on drive firmware is set correctly, I think that the easiest way would be to buy and use two internal DVD drives, one's region set to America (NTSC) and the other's region set to Europe (PAL).

I have not heard of region free internal DVD players.


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Respected Sir,
I am using win7 as my O/S at present. Yesterday i was trying to make my external USB Pen drive a bootable device using CMD Prompt and i did it very well. But, unfortunately,just after that,i have restarted my system by mistake as i forget to switch my internal hard disk to active. i have activated the external usb drive to active during that process.
Now, when i restart my pc, it throws me an error { " No partition found" grub rescue> }
please provide me the best solution to get rid of this problem.
i am using HP Pavillion dv 6000 series.
Looking forward to hear from you soon.
Thanks and regards,

A:PC is not detecting the Internal Hard disk. Connection Lost.

Hi and welcome to TSF do you mean you set the usb to be the boot device ? have you tried going into the bios F2 on booting and setting the hdd as first boot device then use F10 to save and exit

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I've got the windows media player 10, and recently I get the message internal error.
Can't eve open it.

Awhile back; about two weeks ago. I downloaded a registry program to clean up my computer, well I think I might of pushed the wrong button and all of a sudden I'm having all kinds of head aches, as I explained in one of the other forums.

Even further back I was trying to tweak things a little, and now Microsoft reminds me that I don't have a genuine windows but I do or did until I messed up so I can't get any help from them.

A:Windows Media player (internal error)

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When I try to start Windows Media Player, I get the error message "Internal Application Error" and the program will not start.

I have removed both version 9 and version 10 and have reloaded, only to encounter the same error message.

Using Windows XP




A:Windows Media Player - Internal Error

Yeah thats exactly what happens to me too. ive done the same and still the same message. yesterday it worked for the first time in baout 6 month lol. but now the same message is back. HELP!!.


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My computer is running on WinXP pro and every time I click on the Windows Media Player ver. 10 icon to open it, it brings up an error message as 'An internal application error as occured'. I tried to uninstalled and reinstall a fresh copy but it still keeps on poping up the same message. I don't know what to do next.
Can anyone help me with this.


A:Media player internal application error


A place to start: WMP Error

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Trying to start Windows Media Player brings error message that"an internal applications error has occurred." wplayer2.exe is still able to play video and sound files (mp3), except when you try to play an audio cd (cda), it responds with an error message, 80040265,"Cannot play back the file. The format is not supported."

I've checked an error 80040265 through the MS knowledge base and, after suggesting that the media be checked as to whether it's supported or damaged, it advises removing and reinstalling WMP. First, since it's native to XP Home SP!, there is no remove button in control panel. Next, given this fact and the nature of the problem, what would I try to install over the present version, version 9 or 10?

A:Win Media Player - Internal Applications Error

Since you are running XP, install Media Player 10. Liz

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I purchased an argosy HV335T media player and a WD20EARS-00MVWB0 DATED 28AUG10 2TB internal hard drive to go in the media player. I have initialized and formatted the hard drive, but when I go to my computer, the hard drive isn't there. I can see the hard drive in device manager and disk manager. I am also able to eject the device and the computer makes a sound when I plug or unplug the drive from the USB. I am using windows 7 OS. What do I need to do, or read about, to get the hard drive to show up in my computer? Thank you for your time.

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Hi there -- oh, I so hope you can help me.

ETA: I am running WinXP Pro, on a Pentium III machine with 16.7 GB HD.

I have an IBM Thinkpad laptop with an internal Hitachi DVD-ROM player. It's not an R/W. Yesterday afternoon, it played a DVD movie just fine. Then I ejected the movie, put in another, and PowerDVD claimed "no disc in drive d:". So I went back to the first movie that'd worked seconds before -- no dice. "Please insert a disc in drive d:" it says. I tried Windows Media Player, Media PLayer Classic, even WinAMP. None are able to acknowledge that there's a disc in drive d. I tried audio and data discs as well, also nothing.

SO. I went to Device Manager and tried to Troubleshoot the device -- it claims it's functioning properly. I then uninstalled the device and the driver, rebooted, let Windows detect them, and reinstalled. They reinstalled perfectly, and Device Manager still claims the device is functioning properly. Still, the drive will not acknowledge that it has a disc in it.

While searching online for help I learned that this might be caused by...improperly assigning master/slave controllers to my internal DVD drive and my external CD/RW. I uninstalled and reinstalled my Secondary IDE Controller (on advice from a website troubleshooting tutorial), which reinstalled just fine, but I'm unable to figure out where in that device I can find out if my master/slave assignments are correct. Other web tutorials suggested I... Read more

A:internal DVD player spontaneously stopped working!

You are like many that I run across, just cannt believe that you have had a HW failure.
If it was working and then just stopped working you have had a HW failure.
Replace the drive.
All that device manager can tell you is that the device is communicating, not if it is working.

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Envy 750 started to BSOD a couple of weeks ago. The errors were not always the same, but usually "service exception" or irql_not_less_or_equal. I tried to recover and re-install Windows 10, but it would crash during Windows setup. Today it lost video too. Does this look like a problem with builtin intel video card or the motherboard? I wonder if it's worth the effort to repair (out of warranty), or just pull the CPU and hard drive to upgrade a cheap Dell machine. Update: video is back after connecting the monitor to laptop then reconnect to Envy. Maybe not a video card problem?

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Hi, I have a HP Envy J111 TX, I happened to lose the screw on the left hinge each time while opening the hinge area seems to expand more I need a replacement screw immediately. Kindly let me know how can i get one with ease,

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Hi, Wifi connection on our Envy, (model # m6-k125dx) has worked fine until yesterday. Has consistently connected to our home wifi network. Suddenly it seems to have no wifi capability. The network connection icon has a red X on it.  The wifi function button on the keyboard has an amber light that seems to indicate no wifi. I've seen other posts with similiar issues. Is it likely I have a bad wifi card? Any helpfull suggestions would be greatly appreciated. Thanks

A:Lost wifi on my HP Envy Laptop

Hi btcompute, Welcome to the HP Support Forums! I understand you are having wireless connectivity issues, as of yesterday. I am happy to help with this.It is possible that it could be the wireless adapter, but is too soon to say for sure, there are many possible causes of this problem. Part of troubleshooting is trying to eliminate the possibilities as much as possible to find the real cause. Firstly, do you have any other devices (other computers, mobiles devices, tablets, printers, etc) on your wireless network, and do they still communicate with each other?  If for example you have a printer and a computer on the same home network and that computer can still send print jobs, then it makes it more likely the problem is with just the one computer. Has something changed recently, on your computer (new device, software installation,  windows update) or was there a new wireless router installed, or was it moved? The following page is most related to the issue you describe, and can lead to determining whether wifi adapter itself is the problem. Resolving Universal WLAN, Wireless, and Wi-Fi Errors If it proves necessary, call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Otherwise if the red x is resolved, and you are still having connection issues you can try the following:Tr... Read more

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I have a 2-yr old HP desktop with Windows 7 Home edition. The computer stopped recognizing my internal CD/DVD player, although the door still opens/closes. Thought it went bad so I purchased an LG external DVD player, but the computer does recognize it either, even after trying 3 different USB ports that I know work.
My device manager says the drivers are current for both, but then it also said this:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I did have some concern a few days earlier when I downloaded an Adobe Flash update based on a pop-up alert on my computer. Firefox showed it was coming from Adobe.com, but it added some McAfee software I did not want and my Avast immediately returned an alert that it blocked a harmful webpage or file (Infection: URL:Mal). The file was: install_flashplayer17x32au_mssa_aaa_aih.exe. Don't know if this is related.
Does anyone have an idea what the problem is, and how to most easily fix it?

A:Internal & External CD/DVD player does not work - registry problem

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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I got a new Dell Inspiron 15 laptop with Windows 8.1 a week ago, and I'm having a problem with Windows Media Player 12. When I click on "find album info" I get the following message: 500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed.

It was working fine the first few days but the past couple of days I've been getting this message whenever I try to find album info. I was able to load close to 200gb worth of music before the problems started. I've been looking for a fix but have found nothing that works. Any suggestions or tips are appreciated.

A:Windows Media Player 12 '500 - Internal server error'

Originally Posted by facelift25

I got a new Dell Inspiron 15 laptop with Windows 8.1 a week ago, and I'm having a problem with Windows Media Player 12. When I click on "find album info" I get the following message: 500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed.

It was working fine the first few days but the past couple of days I've been getting this message whenever I try to find album info. I was able to load close to 200gb worth of music before the problems started. I've been looking for a fix but have found nothing that works. Any suggestions or tips are appreciated.

Turns out it's a nationwide problem with WMP and you're definitely not the only person experiencing it. It's out of our control; hopefully Microsoft gets it under wraps soon. Check it out
Windows Media Player 12: 500 Internal Server Error - Windows 7 Help Forums

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i my name is pierrette, i have microsoft windows me and i had windows media player 7.1 and i download windows media player 9.0 series but it did notwork so i download windows media player 7.1 but it says an internal application error occures. i should have been more careful because it said that system restore, would not be the same for my media anyways i heard a lot of good feedback about tech support guy forums.,also i am new well lets just say that 7 months ago i did not know to much about computers,do you have a good solution for my problem thank-you in advanced


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Anyone knows any freeware media player that plays rmvb files and also supports subtitle formats like srt & sub? And I want it to support chinese filenames as well.

I already tried kmp player, vlc & gome player. Somehow the installed Real Lite seems to cause the video / pc to freeze whenever playing rm / rmvb files. Already tried disabling hardware acceleration & write combining but to no avail.

I'm using xp with sp3.

A:rmvb player with internal codecs and subtitle support

Try Real Alternative

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I just got XP professional installed & now for some reason, my windows media player won't open. i get a message that says "an internal application error has occurred". any help on this? thanks.

A:windows media player internal application error

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After Acidently installing Windows Media Player 2 in the same folder as Windows Media Player 9, Windows Media Player 9 did not work whenever I tried to use it a notice appeared saying Internal Application Error.

To fix this i tried upgrading to media player 10 the upgrade was successful bu using Media Player 10 resulted in Internal Application Error.

I tried deleting Player 1 and 10 Physically from the Folder in Program Files but as soon as they are deleted they are recreated, also if they are renamed they are recreated, the folder can not be deleted or renamed.

I have tried reinstalling Player 10 many times it works but i get internal application error when i try to run it.

And i have failed to uninstall player 2.

What shoul i do?

[email protected]

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Ok, so I had a nasty virus on my computer that caused me to reinstall Windows XP Pro. After reinstalling, I had to run HiJack This in order to get rid of pop-ups, winnet, and comwiz.

However, since reinstalling XP Pro, Windows Media Player 9 will not work. The program will not even open. Everytime I click on it to open, I receive the message: "An Internal Application Error has Occurred" and that's it, nothing else. I click OK, and the program never loads.

I read through the other threads with the same problem, but nothing has worked. I cannot restore because since the reinstallation, WMP 9 has never worked. I tried uninstalling WMP, but it is virtually impossible. I tried reinstalling WMP, same problem arises.

What can I do in order to get WMP to work?

Any suggestions would be greatly appreciated!!

A:Windows Media Player: Internal application error

You can start by checking the event log for a detailed explanation of the error.

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I had to do a system recovery on my PC. Got it back up, got the drivers I needed re-installed, updated the Microsoft software from the MS website etc..

I am using Windows XP Home Edition (SP2)
When I try to open Media Player (10) it gives me a message "An internal application error has occurred"
I went to Control Panel, Add/Remove Program, clicked show updates, Add/Remove Windows components and unclicked WMP to uninstall it.
Reinstalled it the same way and no difference.

Also found the advice on restoring the dll and it doesnt work!
Any help would be nice. I don't really want WMP 10 I prefer and want WMP 9 as it seems to work better. So how do I get rid of this endless loop that I have got myself into?

I did not reformat the drive when I did a recovery. (Non-destructive recovery is what I opted for) I am using an HP a1100y and have also found no help from their phone support and their website.

A:Media Player 10 "An Internal Application Error Has Occurred"

If the system came with WMP 10, I don't believe that you can use WMP 9.See comment at http://www.microsoft.com/windows/windowsme...es/default.aspx for XP users.I would actually move up to WMP 11.Louis

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I tried to see a video attachment and was told media player couldn't open. I tried to open it from the Start menu and got "internal application error".

I downloaded MP9 Upgrade, thinking it would correct the problem, but it didn't. I continue to get the error message.

I would appreciate any help.....I want to watch Curling.


A:[Resolved] Internal application error in Media Player

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I didn't realize that when I bought my HP Envy last winter (over $800) it didn't come with a DVD/CD player.   I assumed all laptops came with them. If I'd known it didn't, I wouldn't have bought the laptop.  Gaming and burning DVD's is a fun thing for me. How in the world can you download certain things to the laptop if there's no DVD/CD player??  I don't know a lot about computors but for me this is has been an epic disappointment... I'll never get my money's worth out of this laptop and I certainly cannot afford to replace it.  Anything I can do about this?

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I'm thinking about buying th new HP® ENVY 32 Monitor.  I want to be able to connect a Blu Ray/DVD player to the monitor by way of HDMI. Will this work, i.e. will the Monitor accept the signal from a standard Blu Ray/DVD player and play the Blu Ray or DVD correctly with correct Audio? Is there anything to stop using a Blu Ray/DVD player with this monitor in the same way that you would with a television?

A:Use of a HP® ENVY 32 Monitor with a Blu Ray/DVD Player

Wazza1, welcome to the forum. If you provide the full model of the monitor, I will try to answer your questions.

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I had to reinstall widows 10 after it quit working properly.   After I did that it appears to be working fine, however,  For some reason I lost several programs but not all.  I was able to reinstall them all except the Quicken program that came with it (my ENVY).  Where do I go online to download it?   

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I tried to open windows media player and it is giving me an error message "an internal application error as occured" it doesn't tell me how to fix it so I googled it to see if I could find some answers. The microsoft website only gives one solution for this problem and it does not fit my problem. I can also not find the media player icon in my add and remove program folder but when I right click on the desk top ICON I can find the target and it shows that it is still installed on my computer but for some reason I can't get to it.

I was going to try to do a system restore but that does not seem to be working either, the system restore screen opens but it is blank.

So I guess I have two issues, if I need to list the system restore issue in a different forum, let me know but if someone out there can help me with both issues, I would be grateful.

Thank you

We are using OS Windows XP
The version of media player on the computer is 10 to the best of my knowledge (I did try to re-download it and it seemed to download okay but I get the same error)

A:Solved: Windows Media player Internal Application Error

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how to setup WII  as external video and cd player on HP all in one envy computer can someone provide instructions on the steps required thank you my envy all in does not have a cd player and I would like to use my WII game console 

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