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Lenovo Yoga 3-14 BIOS problem

Q: Lenovo Yoga 3-14 BIOS problem

Hello! I'm having a rotatation problem - the screen doesn't rotate itself automaticly on Win10 - I actually have to turn on and off the auto-rotate button to do the rotation - but it's not the cause right now. After that I decided to update the BIOS in order to eliminate that problem (at least I hoped for that) - so I downloaded a file from Lenovo site (bacna0ww). It updated itself but it didn't actually turned off the computer (the closing screen turned on for a second and got back to my desktop), so I had to turn it off by myself. After that it got updated (shortly saying) and then the "boot menu" appeard with a boot device to choose - which is my SSD (nothing else). I can choose the device by clicking enter but nothing happens. Screen flickers for a moment and got back immiedietly to the same boot menu with a SSD to choose as a boot device. I was able to boot it by setting "legacy boot" and turning off UEFI by it - but why it actually happend? Can I turn it back as it was before? I tried installing the older BIOS version (it installed with an automatic restart without a problem) but it didn't help. The "boot menu" on UEFI still appears and still holds me back, so I can't boot by simply choosing my SSD and clicking enter on it. Will you be able to help me? Moreover - the auto rotation still doesn't work.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga 3-14 BIOS problem

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RELEVANCY SCORE 69.6

I have a password in a bios in my Lenovo YOGA 920-13IKB Glass. After last BIOS update (from 5NCN29WW to 5NCN38WW) I can't enter the bios because I can't enter UPPERCASE chars neither with shift nor with capslock, it is literally do not enter anything when shift key is pressed. Now I have completely locked up bios, because my previous password doesn't work anymore.

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RELEVANCY SCORE 59.2

Hello, I just received this laptop and it is imperative that it has Wake on LAN functionality. I cannot seem to find this setting in the BIOS. Is there anything I can do or does this sytem simply not support the feature? I can do WOL from sleep using Windows but I require the system to be able to use WOL when in a powered off state. Thank you

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RELEVANCY SCORE 59.2

I am interested in using bitlocker and so in BIOS i have secure boot enabled.  I wanted to know what the difference between User Mode for Platform Mode and Setup Mode was? What does "Clear all secure boot keys" do? Does it make the system less secure? I'm asking as an application will not work if it is in User Mode in Windows 10, however, when it is in Setup Mode it works perfectly. Thanks

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RELEVANCY SCORE 58.4

Hello, I wanted to see if there is the old bios file for me to downgrade back to the one with the old logo.. i liked the old one much better . please anyone?  

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RELEVANCY SCORE 58.4

My computer is currently updating to the newest BIOS on my Yoga 730. Does anyone know what is different about this BIOS?

A:What’s New In Lenovo Yoga 730 BIOS update?

You were not very specific on which model Yoga 730 you have.  Below is the readme file for Yoga 730-13IKB.  If its a different model go to your models download page and you can see the BIOS download page with readme files.
 
https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-730-13ikb/download...
 
https://download.lenovo.com/consumer/mobiles/7lcn24ww.txt

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RELEVANCY SCORE 58.4

Lenovo Yoga 2 Pro S/N YB03851970i7, 8GB, 256GB SSDWindows 10 Similar to another poster here, I experienced a BSOD, then on restart no drive was detected. Checked the connection and confirmed that the drive was firmly seated. A few threads online indicated that switching BIOS settings from UEFI to Legacy Support had worked for some people, however this was not the case in my situation. After figuring out the ssd part number using this tool: http://support.lenovo.com/us/en/ibasepartslookup I checked prices and found that an exact replacement was a bit on the pricey side for an mSATA drive. I found a faster unit for almost half the price through Crucial: https://www.amazon.com/Crucial-MX200-250GB-mSATA-Internal/dp/B00RQA6LFA Upon receiving the replacement drive I referred to these instructions for replacing the unit: https://www.ifixit.com/Guide/Lenovo+Yoga+2+Pro+SSD+Replacement/52424 Note that the fasteners on the bottom of the laptop are not Phillips #00 as indicated in that article, but are in fact Torx T5. If you're a normal person and don't have a bit that size, a good high quality option is Wiha: https://www.amazon.com/Wiha-75985-Handle-Storage-MicroBit/dp/B00XIPTG4A Get yourself a bootable USB (search Microsoft support), and you'll be on your way. Hope this will be helpful to someone else who runs into the same issue. Cheers!

A:Lenovo Yoga 2 Pro SSD failure: BIOS does not detec...

Were you able to recover any files off of the failed SSD? I have this exact issue and really would like to recover files. 

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RELEVANCY SCORE 58.4

Hi guys, I have no idea what's happening with my Lenovo Thinkpad Yoga S1 (it's about 3.5 years old, its warranty just expired). Every time I reboot, I get this weird message saying "Configuration changed, please reboot the machine...". I then proceed to reboot the machine and everything works but the bios options are always resetted! This makes the laptop extremely unusable for me as I always swap the fn/ctrl keys so that I don't have to learn a new keyboard every time I switch computers. If I go back and change the option, it works fine, but the next reboot it does the same message again and I have to reconfigure the bios at EVERY boot. I'm lucky this option is the only one I changed, otherwise someone that would have changed the boot order/graphics settings/passwords etc. would be in a much worst situation than me...At first this seemed like a typical bios battery being out of juice so that the config can't stay saved, but I've now changed the bios battery twice with new ones and this doesn't change anything... It's been working perfectly for 3 years but now it just suddenly stopped working for that reason (by not working I mean the bios that keeps resetting itself, I can still boot to my main OS just fine after).If anybody has any suggestion that would be greatly appreciated. I thought about flashing the bios but afaik it's the latest one, and anyway as I'm only running GNU/Linux I can't run the .exe tool to update it (off-topic but please lenovo have another way to u... Read more

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RELEVANCY SCORE 58.4

 Hello, my windows 8 has planted , it unbootable andit is impossible to do a system restore.I'd like to get to the bios to boot in safe mode . How to get to bios . I already try (FN + F2) or + volume / power button. nothing on. please help me. thxMy model: 20187

A:Enter Bios Lenovo Ideapad YOGA 11

Hi coucoune1633 , 
 
 
Welcome to the Lenovo Community. 
 
To enter the BIOS , turn off the pc and use the Novo key (item1 page12) to power on .
Novo menu would appear offering BIOS set up (for changing boot options etc. )
System recovery option from one key recovery initial back up would delete everything and restore to factory defaults.
 
About booting to safe mode:
Since starting with Windows 8 and up , usual F8 on boot is deeply embedded on the recovery making it hard to access. 
 
 
If Windows cannot boot to a viable stage for to access advance recovery menu :
 
1. Shift + F8 works on some system , do it at same time you see the lenovo splash screen repeatedly.
 
2. Forcing recovery mode on windows 8 : turn on then suddenly turn off pressing the power button , then on and off again for 2-3 attempts , Turn on and see if recovery screen would show up for the advance option.
 
3. Some system have F11 / F12 on BIOS to launch the recovery / boot option 
 
4. Using a bootable media ( USB rescue image often useful for repair / back up  , using Windows media creation tool  ) 
     If Windows 8/10 does not start: (using the command line) 
    How to boot into Safe Mode from the Windows 8/10 installation media or recovery USB flash drive.
 
Take time to review the steps and highlighted articles.
Update us what works best for you. 
 
... Read more

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RELEVANCY SCORE 58.4

Hi! I'm referring to the owners of this actual laptop and those who are using Windows 10. What kind of settings work for you best? I mean that if you were able to get automatic rotation working all the time somehow and what did you do to achive it? What version of BIOS do you use or what kind of drivers from Lenovo's site you installed. I've tried myself a few BIOS versions or different drivers - none of these work for me, especially that auto-rotation can't be achived. Can you help me?

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RELEVANCY SCORE 58.4

hi i just bought a used laptop on fb. it was running sluggish so i did a windows 10 recovery and decieded to install lenovo updates. upon installing the bios update to 3rcn28ww, everything finished then it went into bios. it sees the sd drive but wont boot into windows 10. i need help. 

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RELEVANCY SCORE 58.4

Hi, I have a problem with the keyboard on my Yoga 500 where some of the keys don't work as they should.It's not a Windows issue and I could do with trying an older version of BIOS.Can anyone provide the previous version BIOS file to BDCN63WW.cap for a Yoga 500-15IBDThanksAndy

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RELEVANCY SCORE 58.4

I tried to update my BIOS recently, to the newest one on the Lenovo website (2XCN32WW v2.07), but it just says "Your machine does not match with this BIOS. Update process will be halted. I used the "Auto detect driver" service on lenovos site, so it should be correct.I am currently stuck on BIOS version "0GCN21WW v1.05" Please help, i am really lost here.


























BIOS error 1.JPG ?18 KB

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RELEVANCY SCORE 58

Hi thereI have yoga pro 2 13, Windows 10 Upgraded from Windows 8.Question:How can I change Bios language from German(Deutsch) to English?

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RELEVANCY SCORE 58

Hello, I have Lenovo Yoga 720LKB 15 inch version. After screen flickering problem I updated last bios version (4MCN28WW(V2.00)and windows updates. Also all of Intel HD graphics settings are in balanced mode (Charging and battery mode included). Downloaded Lenovo Vantage but cant see any options for this. Closed any apps like Steam etc on background. But battery life is still decreasing dramatically like %1 percent in a minute.  How can i fix that?  Thank you.

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RELEVANCY SCORE 58

I updated my bios for the laptop and the laptop restarted and the screen was black but laptop was powered on. Also keyboard backlighting is on. I turned it off and then on hundreds of times and held the power button for 30 secs but still nothing.

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RELEVANCY SCORE 58

From new the Yoga 910 has always seemed to have problems. I've posted in detail about speed problems before but with regard to fan noise : https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-910-crazy-loud-fan-even-when-CPU-at-l.... I'd like to raise this issue again though since I've discovered that the Yoga is distinctly faster 10-20% when on battery!!! I presume this is due to the way the BIOS is configured to ramp the Ghz up/down to balance fan noise with CPU temperature (I have the BIOS set to quiet mode since anything else is both noisier and slower - see my link above.) Apologies for the size of the screenshots but they accurately show the nature of the problem - when plugged in the raytrace rendering (using Blender) is 22 seconds slower and Task Manager highlights how, on average, the % utilisation and Ghz are lower than when on battery. And after several attempts this is consistent. So my question to Lenovo is why is my laptop slower when plugged in and please Lenovo can you adjust the BIOS so when plugged in the laptop operates at least at the same speed as on battery (without breaking the fan quiet mode which is already too loud). Oh... and I have checked my power options in Windows 10 and there's nothing that would indicate that being plugged in would limit the performance. Performance on batteryPerformance plugged in

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RELEVANCY SCORE 57.2

Hello to everyone!I need the BIOS image for the laptop Lenovo Yoga 500-15ISK. My laptop doesn't turn on and I want to re-program the BIOS chip with the latest BIOS firmware. I am a technician and it is easy for me to re-program the BIOS chip. Could you give me the extracted files of the D3CN35WW.EXE file please? Thank you in advance!

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RELEVANCY SCORE 57.2

After i upgraded to BIOS 2XCN30WW(V2.05) dated 2017/06/21 i started to experience lags and temporary freezes (for 20/30 seconds and it would recover) while using windows 10 creators edition.The lag/freeze can be described as a period of time every 10 minutes or so in which the computer stops responding to keyboard input and eventually to mouse movements, if you had a youtube video or audio playing in the background it starts coming out distorted, everything makes you think there is something hogging the CPU or RAM, it recovers itself after 20 or 30 seconds, sometimes less than that.I first blamed Slack Client but quickly found that it didn't have anything to do. It didn't seem related to load as the CPU/RAM usage in Task Manager remained low during these periods.I then blamed a recent Windows Update patch , which i rolled back prompty without noticing any changes.My last option and what ultimately resolved the issue is the rolling back the BIOS upgrade that i applied at about the same time of the windows patch.I enabled the Allow Back-Flash option in BIOS setup and rolled back to version 2XCN29WW, and the problem dissapeared for good, and just to confirm that the BIOS was to blame after a few days of happy computing i decided to give the new BIOS another try and TADAH! soon after the update the freeze/lags started again.I just wanted to share this with you guys in hopes that if you are having similar issues you can resolve them using this message.And since Lenovo doesn't seem... Read more

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RELEVANCY SCORE 57.2

I'm a new owner of a Flex 4-1570 Ideapad. I have a critical update awaiting install, however the window popup says it is for the YOGA not the Flex. Thus, I have not installed it. My question is, should I install it? If not, how do I turn the notification off? Thanks! 

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RELEVANCY SCORE 56.8

Hey! Got myself a brand new Yoga 910 and installed the latest BIOS update to fix the fan noise issue: http://support.lenovo.com/se/sv/products/laptops-and-netbooks/yoga-series/yoga-910-13ikb/downloads/d... However, immediately after installing the update, the screen started having graphical glitching issues with artifacts flickering on the screen all the time. For example, if I'm on my desktop, I have the Trashcan and Spotify icon at the top of my desktop, and I will see "ghosts" of these icons flickering over the lower half of the screen. I tried updating the graphics driver to the latest version but it didn't help: http://support.lenovo.com/se/sv/products/laptops-and-netbooks/yoga-series/yoga-910-13ikb/downloads/D... The graphical artifacts that flicker on the screen seem to be based on what content I have on the screen currently. The computer was fine when I got it. My exact process has been: Getting the computer, everything is fineRunning Windows UpdateUsing the computer, everything is fineDownloading and installing latest BIOS updateNoticing flickering which never was there before the BIOS updateRestarting computerInstalling Intel DriverRestarting Computer But it's still flickering all the time. Needless to say this makes the laptop unusable.

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RELEVANCY SCORE 56.8

Hi, I did a update to my Lenovo laptop vie a auto update request for intel(R) on the system yesterday.And now i can't adjust Brightness or sound or anything for that matter, Vie the "Fn" selections.The key is light but it is inert (as in nothing happens).Fn + Esc Does'nt do anyting for the on and off function. It's like the driver for "Fn" is corrupted.How can i revert back to an older version? Or can i reset the system to factory and get the old system?PS: This is not an OS issue since i have dual boot and both have the same problem. 

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RELEVANCY SCORE 56

This is not a question, but really a suggestion to all of you who are about to update your BIOS. Lenovo released a new BIOS version for Lenovo Yoga 720 15 inches (BIOS Update - 10 [64] - V.4MCN24WW. This update brought back fan noise and frequently operation like it was before the BIOS update (BIOS Update - 10 [64] - V.4CN23W).  So the 24th version of the update is running fans as loud as the 22nd version. No good. If you know how to fix this problem then please let me know. Please do not update your BIOS because it brings back loud fan noise. I am hoping the fan issue thing will be fixed. The reason I did not want to purchase Lenovo Yoga model because they have been notoriously known for fan noise. The problem that was fixed with the 23 version of the BIOS update seems to be back with the 24 version. 

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RELEVANCY SCORE 56

 Hi, I recently updated the X1 yoga 1st gen to the pushed out updates. This laptop, other than the battery life decreasing (expected) has been doing fine. However, after the recently pushed out updates, it stopped recognizing touch and stylus. This maching was fine just prior to the BIOS flash and updates.  I tried to install the new 9/14 touchscreen drivers and it says "Target device not found" (even though it was working immediately prior to updates. (other topics similar to this are not pertinent to this situation) My suspicion is that it is triggered by soft ware - BIOS, but I can't quite roll that back. I would appreciate any help.

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RELEVANCY SCORE 56

My S1 Yoga, 20CD-00B1US, is stuck with the screen off and the power LED stuck on. When I try to push or hold the power button it beeps two short beeps and the LED stays solid. I was running the Lenovo Bios Update Software directly from their site. The power cord was plugged in and no other programs were running (aside from background programs). Now it is just stuck like this. Any thoughts or help would be great. I can't even get it to force shut off. Thank you in advance!

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RELEVANCY SCORE 55.6

I'm running the latest version of Windows 10 (Anniversary Update - Build 14393.693) clean installed on  a Yoga 2 Pro (20266 / 80AY) BIOS 76CN43WW. The "Lenovo Yoga  Mode Control" version 2.0.0.9 (ymc.exe) has consistently crashed every day for the last few months. Crash reports are logged. Are there any plans to fix this issue any time soon? Best Regards,

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RELEVANCY SCORE 55.2

Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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RELEVANCY SCORE 52.4

Hi i have lenovo yoga 158 gig ramI7 5500u940mWhen i play games only with battary it runs great. When i connecting the ac power, the game runs slow.itried to update driver, power options, set nvidia graphic card in nvidia control panel,and its still.same problem.even update the bios.What shuld i do please?

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RELEVANCY SCORE 52.4

Hello, As you can see i have problems with usb-c on my Lenovo Yoga 720 15'', Windows 10 home, FHD, i7, 1050 4GB, 16 GB of RAM, 512 GB SSD, Active pen included.i have tried multiple usb c docks or adapters and all of them have problems, maybe is due to adapters but i doubt it. The connected display goes hayvire and USB on the dock is not functioning well.Are there any drivers i can install for usb-c/thunderbolt 3 port?

A:Lenovo Yoga 720 15'' usb-C problem

You obviously have to update all your drivers.

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RELEVANCY SCORE 52.4

Hi, I have a Lenovo yoga 910.  I lost my charger, so i die buy a new one. Did't work so i got a other one. Still not working. Problems i have: 1. It won't charge (no light to the indicator)2. It won't start up (no little sound, nothing.)3. Battery is empty so i can't do anything on the laptop it self. So that's not a option. I die try the 30 to 60 seconds power button press. With and without the battery.  Also the novo button.  Still nothing. So what can i do?   Is it a option to try a other adapter (got only a weaker adapter from a tablet) or   just use a normal c USB cable in the powerknop and connecting that with the laptop to see  what the laptop does?   (Need to be sure i won't  do anything to the laptop it self.) Thanks for the help anyway! 

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RELEVANCY SCORE 52.4

Hi, I have a Lenovo Yoga 510 that is barely a week old and I am having problems with the mouse. It seems to be sticking consantly, zooming in and out of web pages and web tabs are going into brand new tabs. Its rather frustrating that its brand new and I am already having problems! The only things installed on the laptop are Google Chrome and AVG. I was wondering if the McAfee could be conflicting. Any help or fixes would be great!

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RELEVANCY SCORE 52

I recently purchased a new Yoga 700 and have a lot of problems with the mouse. Almost daily it will start uncontrollably clicking everywhere on the screen and I have not found a way to make it stop without shutting down my laptop. Does anyone have any suggestions to remedy this annoying problem?

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RELEVANCY SCORE 52

Hi! I recently bought the Lenovo Yoga 460 and the Lenovo Thinkpad Active Capacitive Pen. When drawing I experience problems with "cursor jittering" trying to draw a smooth line is impossible. Even if I place a ruler on the screen and draw the line end up jagged and bumpy. It's the same using both the built in pen and the Active pen, and in every art program. The effect is worse if I try to draw slow. Is this normal? Is the digitizer this bad? /Tobias

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RELEVANCY SCORE 52

Hello,  When I try to run the "Optimize Your ThinkPad" It hangs up on the PC Cleanup and doesn't progress to System Accelerate, or Critical Update.  Is this something I should be concerned about, as my machine seems to be running fine?  Also in Companion, when I try to run the Hardware Scan, it says it cannot run the scan at this time.  Both operated as expected a couple weeks ago.....Thanks for any guidance.John

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RELEVANCY SCORE 52

Hi there, I'm experiencing problems with a Lenovo Yoga 510. I have a password on my harddisk, I can't log into Hardish because keyboard isn't functioning as normal. Keys "A","Z","E","R","U","I",O","P", 'G","H" don't producte characters. Others keys are ok. I have a "AZERTY" Keyboard. I can't go on the BIOS. Any ideas? A combinaison with "Fn" key ?

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RELEVANCY SCORE 52

My Yoga 500 has a flashing battery sign when I log into it. It says the battery is 0% but it's flashing on and off with the battery saver clicking on and off so the whole screen blinks. I've tried a new charging cable and it's not that... I believe it's the battery, any idea of whether I should risk buying a new one and cracking open the shell? I'm just out of warentee and I have files I've not backed up (I've tried while it's flashing but it keeps turning off now so I've a lot not yet transferred as I know my got about 10% (teaches me not to back up). I've no idea where to turn to get it fixed... And to see if my files can be saved. Help!!

A:Lenovo Yoga 500 Battery problem

Hi there, Julie              -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
You can start by flushing out all static, remove AC adaptor and hold down power button for about 20 seconds.
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 52

Hi I have yoga 500 laptop when I power on my laptop then screen does not appear and power on button and keypad light flashing. After some time it opens when I tap and shake it. Some time it takes too much time to boot. I am facing this problem on daily basis.Please resolve my problem I have got fed up with this.

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RELEVANCY SCORE 52

Hello.I have a Lenovo yoga 900, I wish anyone here could help me, the thing is that I can't be in a videoconference like this picture see picture , when I try they see me head down.  Can the webcam rotate like the screen of the lenovo? is there a way to do this? what can I do? please, I'm desperate.Thank you.

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RELEVANCY SCORE 52

?Hello,My lenovo yoga 2 13 '' has a problem with the touchscreen. In normal mode using the fingers does not work this area of the screen. The problem persists in other modes. is a software or hardware issue? I can fix it alone or I must bring it to Lenovo service?

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RELEVANCY SCORE 52

Greetings. I have the Lenovo Yoga 2.1 with the sad and it will not start. It was in the charger all night. I came home, the white light in the power button was on. I unplugged the power cord, hit the start button, the Lenovo logo came up and the the tablet shut off. I tried pressing the power button for extended periods of time, with the charger plugged in and without it. No change. Any suggestions? Thanks in advance

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RELEVANCY SCORE 52

The latest BIOS update v2.09 41qc45WW cause the Clock to run slow. I need to downgrade to v2.07 to fix. Please fix the problem

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RELEVANCY SCORE 52

Hey yall, so I just downloaded Windows 8.1 and suddenly I cannot connect to my university's wifi anymore. It isnt an internet problem per say, because i can still connect with an ethernet cable, but it just is not picking up any wifi! And i dont think the wifi is the issue because I can still get it on my phone. PLEASE HELP I HAVE FINALS coming up and need to be able to Use Wifi!!!! Thanks in advance!!!

A:Lenovo Yoga 2 Pro Wifi Problem

Hi Rower,
 
Welcome to Lenovo Forums.
 
Open Device Manager and uninstall the WLAN 802.11 driver "Place a check on the Delete driver software for this device ". The hit on scan for Hardware Changes.
Delete the driver again until it does not show you a check box for deleting driver software then Restart the computer.
 
Now install this
Intel WLAN Driver for Windows 8.1
Then try reconnecting again. 
 
Let us know how you get on.
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 52

Hi, I'm on my third (!) Lenovo Yoga 530 laptop and unfortunately it has the same problem as the previous one. I sent the first and second one back due to persisting video_scheduler_internal_error,  and now this one has a second error as welll called video_tdr_failure.The first one happens when watching youtube videos and is very sudden, the second one I can see coming because everythig freezes.  I have tried a lot already- Chkdsk- Installed recommended drivers from this website as well as AMD Radeon settings- De-installed drivers- Contacted windows and they advised me to install windows again without losing my documents- Updated windows- Contacted AMD, they told me to go to Lenovo as they do not provide updated drivers for my graphics card - Tried most of these things; https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors Please advise me as to what to do! It's very frustrating that the problem keeps happening. What is the issue and how do I solve it? Here is a link to the mini dump file if it helps: https://www.dropbox.com/s/jjdt0ouvd9gqj4x/102818-7093-01.zip?dl=0Info about the laptop: https://www.dropbox.com/s/f0dz9r07gfs1lze/info.txt?dl=0 

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