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X380 Yoga - Camera driver is corrupt

Q: X380 Yoga - Camera driver is corrupt

Hello,I am a support engineer for our organization. I've recently tested 15-20 of our X380's and found that the Integrated camera will not activate, and has an error in the driver, as shown in the attached screenshot. Is there a known fix for this? Installing the driver listed on your site, and any listed in the software matrix for the specified device type (20LJ) yields no different results. And we also have 1500 of these coming this week to be prepped for deployment...Please let me know what the fix is

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RELEVANCY SCORE 200
Preferred Solution: X380 Yoga - Camera driver is corrupt

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 66.8
RELEVANCY SCORE 66.8

Hi everyone, pressing [Fn]+[F7] on my X380 Yoga returns to my linux operating system the [win]+[p] keycodes whereas the [F7] key has the icon for monitor switching / presentation setup. Does anyone have the same issue or does anyone know a workaround for this? All the best

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RELEVANCY SCORE 66

The X380 Yoga TrackPoint cap seems to be ever so slightly different from the 260 Yoga and S1 Yoga TrackPoint caps.  It's perhaps 1mm shorter.  I can't find which part number represents the factory-correct replacement cap for this computer, does anyone know?

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RELEVANCY SCORE 66

The X380 Yoga TrackPoint cap seems to be ever so slightly different from the 260 Yoga and S1 Yoga TrackPoint caps.  It's perhaps 1mm shorter.  I can't find which part number represents the factory-correct replacement cap for this computer, does anyone know?

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RELEVANCY SCORE 66

Hi Lenovo Community, I'm facing pretty strange CPU Performance problems on the X380 Yoga with i7-8550U CPU. The CPU performance becomes very bad after some operating time. I understand the X380 has a limited cooling capacity, but this behaviour is pretty strange. Environment: X380 Yoga, i7-8550U, 16GB Memory, 512GB SSD, Windows 10 1703 Enterprise, SCCM Driver Package used for image building and installation. Bios Version 1.14 installed (most recent one). Drivers are all checked, and are the most recent version. Speed Step Settings in Bios are on Max Performance, on OS also on Max performance. Running Standard Office applications, like Outlook, Skype, Firefox and some management tools. After system boot everything is performing fine for about 1 hour. (I wasn't able to  record the exact time so far). After this, the system starts to get really slow, and shows a bad response time. As soon as some CPU load is applied, the CPU clock in Task Manager goes down, also the CPU load is not able to reach 100%. The CPU Temperature does not go over about 60 at this point. Directly after the system start it goes up to about 85C. I monitored the CPU with HWMonitor, and put some stress to the Laptop using Prime 95. After some minutes Torture Test I see following values in HWMonitor (see attachment Prime 1.jpg) After about 1 hour run time, I see following: (see attachment Prime 2.jpg) So, the CPU Clock is far down, all temperatures are not really high, no... Read more

A:Bad CPU Performance X380 Yoga

Second attachment.

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RELEVANCY SCORE 65.2

When I write something in Word, the pen starts lagging. The option 'pen' turns off and instead of writing it starts scrolling. I can't write longer than 3 seconds. I don't have this problem with other apps, only with Word.

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RELEVANCY SCORE 64.8

Hello, I am a support engineer for our organization, working on deploying 2000 or so Yoga x380's at the end of the month. We currently have an issue where all of these machines will blue screen if they are shut down. This has only started happening since they were updated to Win10 1803 (1703 was the previous installation, and no issues there) Going back to 1703 is not an option, unfortunately. Attached is a screenshot of the BSOD - Code: DRIVER_IRQL_NOT_LESS_OR_EQUALWhat Failed: dump_storport.sys I have:Included the latest SCCM driver package in our repository and verified it is installing these driversUpdated the BIOS to the most current (1.13?)Manually downloaded and installed every driver on the "Drivers and support" page for this model, including multiple firmware flashes for every conceivable piece of hardware on the deviceRun the disk cleanup utility to wipe away any trace of the previous 1703 install (windows.old) Since we can't deploy like this, What can I do in order to get this fixed? 

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RELEVANCY SCORE 64.8

Hello my fellow ThinkPad friends, I know that there are already a couple of threads out there concerning high battery drain when the device is completely shut down, but none for the X380 Yoga yet. In some cases (E-Series ThinkPads), a BIOS-Update was released to solve the problem. I would kindly like to ask the Lenovo team to try and figure out whether the same can be accomplished for the X380 Yoga.  When my device is shut down, it usually drains 10-15% a day, which cannot be a regular thing. Of course, I have tried all the usual stuff: - Windows Quick Start is off - USB-power when off is off- Wake-On-LAN or USB-C is off- BIOS updated to R0SET29W 1.13 If you have any other ideas, feel free to post them. Otherwise, I would really appreciate for a BIOS update that might adress the issue. It is kind of annoying charging your device for the weekend knowing that by the next day, you will already have lost 1 to 2 hours of runtime. Best wishes,Manuel  

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RELEVANCY SCORE 64.8

I'm trying to see how to charge the x380 Yoga through the Ultra Dock we have just purchased. It seems like i need to have BOTH the DOC and a seperate charger connected - is this really true? Thanks for your help in explaining this. p.s. you can't do a Network boot through the ultra dock either, for that you need to seperate mini network cable. 

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RELEVANCY SCORE 64.8

I'm trying to see how to charge the x380 Yoga through the Ultra Dock we have just purchased. It seems like i need to have BOTH the DOC and a seperate charger connected - is this really true? Thanks for your help in explaining this. p.s. you can't do a Network boot through the ultra dock either, for that you need to seperate mini network cable. 

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RELEVANCY SCORE 64.4

Why are there two camera drivers, Liteon and Bison for the Lenovo Yoga 2 Pro? Which one (or both) should I install from the Lenovo website?  Thanks for your input!

A:Which Camera Driver should I use for Lenovo Yoga 2...

Install one by one & see which works best...... If one did not work uninstall the driver in device manager->imaging devices->lenovoeasycamera(most probably)->uninstall the driver(tick delete driver software...... Do this one by one & see which works....  RegardsKamal



Ask any questions or Doubts,Always ready to help.... Dont forget to click kudos if i have helped you

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RELEVANCY SCORE 64

Hello, I am a support engineer for our organization, working on deploying 2000 or so Yoga x380's at the end of the month.
 
We currently have an issue where all of these machines will blue screen if they are shut down. This has only started happening since they were updated to Win10 1803 (1703 was the previous installation, and no issues there) Going back to 1703 is not an option, unfortunately. Attached is a screenshot of the BSOD - 
Code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What Failed: dump_storport.sys
 
I have:
Included the latest SCCM driver package in our repository and verified it is installing these drivers
Updated the BIOS to the most current (1.13?)
Manually downloaded and installed every driver on the "Drivers and support" page for this model, including multiple firmware flashes for every conceivable piece of hardware on the device
Run the disk cleanup utility to wipe away any trace of the previous 1703 install (windows.old)
 
Since we can't deploy like this, What can I do in order to get this fixed? 
 
Moderator Note: Edited subject to match content.













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A:ThinkPad Yoga X380 - Blue Screen Error

Has anyone seen anything like this? I will be doing more research today and will reply if I find a solution.

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RELEVANCY SCORE 64

Hello, I am a support engineer for our organization, working on deploying 2000 or so Yoga x380's at the end of the month.
 
We currently have an issue where all of these machines will blue screen if they are shut down. This has only started happening since they were updated to Win10 1803 (1703 was the previous installation, and no issues there) Going back to 1703 is not an option, unfortunately. Attached is a screenshot of the BSOD - 
Code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
What Failed: dump_storport.sys
 
I have:
Included the latest SCCM driver package in our repository and verified it is installing these drivers
Updated the BIOS to the most current (1.13?)
Manually downloaded and installed every driver on the "Drivers and support" page for this model, including multiple firmware flashes for every conceivable piece of hardware on the device
Run the disk cleanup utility to wipe away any trace of the previous 1703 install (windows.old)
 
Since we can't deploy like this, What can I do in order to get this fixed? 
 
Moderator Note: Edited subject to match content.













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A:ThinkPad Yoga X380 - Blue Screen Error

Has anyone seen anything like this? I will be doing more research today and will reply if I find a solution.

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RELEVANCY SCORE 64

I've had my X380 for only a few weeks now and I noticed it's already getting scratched from being in stand mode. I had an S1 Thinkpad Yoga for years and it never developed scratches from being in stand mode. I noticed that the rubber feet on the palmrest are not the high point but the area below the trackpad is and that's why it's getting scratched.I was thinking if I could get some more of the little rubber feet on the bottom of the palmrest I could maybe double them up to make them taller, but I can't find them anywhere. Does anyone know if these can be bought on their own? Or maybe another suggestion to prevent the scratching? I've temporarily stuck some black rubber strips on the feet to make them taller, but it doesn't look that great.Thanks

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RELEVANCY SCORE 63.6

After install last week my new Yoga 920, Win10 Pro can't detect the camera (it iss not recognized by device manager) and usb driver appear unknown.I've tried all  drivers from the support page and other solutions without succesfull.Could you please help me. Any idea?

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RELEVANCY SCORE 62.4

I received my X380 Yoga with the i7-8550u a couple week back and the first thing I noticed was the fan running almost constantly. I checked task manager and noticed that even though the CPU usage is remaining low, the clock speed is running at around 3.80 GHz.  My power profile is set to balanced with the minimum processor state set to 5%. If I change the maximum processor state to 99% then the clock speeds drop to below the base speed of 1.99 GHz and the fan quites down.  The problem is the CPU will never go above 1.99 GHz when set like this, so performance is noticeably reduced. I've played around in the bios and the only thing that seems to drop the idle clock speed is to turn off Intel SpeedStep which again stops the CPU from going above 1.99 GHz. From my experience with my past computers the CPU should clock down when the load is low. Is this normal behaviour for this computer and processor? I am I missing a setting, or maybe a program or process is demanding full clock speed from the processor? Any help or comments would be appreciated. Thanks

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RELEVANCY SCORE 51.6

I am trying to figure out how to switch from from facing camera to the back facing camera. I dont see the icon. 

A:How to switch from front facing camera to back facing camera-Yoga 900?

Hello and welcome,
 
I don't think that the Yoga 900 has a rear camera.
 
Z.

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RELEVANCY SCORE 50.4

Hello,

I have a big one and its confusing the life out of me.

About two weeks ago my Itunes said my ipod was corrupted and needs to be restored and then it does so and says it is still corrupted upon rebooting the Ipod... this cycle can go on forever. I also noticed that my disc drive will spin a disc but when I open it in My Computer it simply shows it as empty. Upon system boot into Windows a Nero message box would say something about some problems with Upper or Lower Drives or something like that so I uninstalled Nero completely.

I uninstalled everything to do with apple and itunes/ipod as well with a 3rd party uninstaller and tried cleaning out my Registry of all left overs.

Antivirus scans show nothing

Upon reinstalling itunes - still had my playlists and songs... meaning it did not fully uninstall. great. Also same problem with the ipod. What makes me think this is a problem with my PC and not apple software/ipod is that the ipod is only seen as a removable disk in My Computer, normally it identifies as IPOD.

I restored my pc to a date way before the problems started. nothing changed.

I tried to do a repair install of windows but it said it was missing some files like framdit.ttf which is a font so i said to skip but then it said it was missing fs.rec.sys so i didn't go any further bcuz that sounded serious. (althought this might be because i have tinyxp installed so it doesn't have a lot of the files)

After i canceled that and rebooted, i lost my di... Read more

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RELEVANCY SCORE 49.6

Hello,
I have a Cannon 450D Camera (excellent cond) My SD card is unreadable and is corrupt. I purchased a new SD card and inserted that into the camera. Same thing happened. I then purchased another new SD card and put into a different camera, it worked fine and I could transfer my images to my computer. I then inserted that SD card into my Cannon 450D camera and formatted the SD card and took 2 pictures..but again after 2 pictures the screen says SD card is corrupt. Arrrr.
Have you ever heard of the actual Camera card reader being corrupt? Do you know if this is fixable? Thank you in advance! T
 

A:Corrupt Camera card reader??

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RELEVANCY SCORE 48.4

About 3 months ago, I noticed during an online meeting that I was not able to use my camera for video. Recently, when I tried to use the Windows 10 camera app, I got the error, "We cannot find your camera." I looked in the device manager, and I cannot find any trace of the camera. How do I get my camera back? ?

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RELEVANCY SCORE 48.4

I have a yoga 710-141KB and I cannot seem to use the camera correctly. Every time I try to skype or use the camera the light goes on next to the camera but the camera doesn't work. I have tried to update it but it says it is updated. Please help!! 

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RELEVANCY SCORE 48

The RealSense camera in my HP Pavilion All-in-One - 24-b017c (Touch) quit working; Windows Hello says it "can't find" the camera. Tried reinstalling from Device Manager, but failed. Next tried reinstalling / updating the drivers, but that fails as well (see attached screen capture). Does anyone have any ideas? Worked before; PC is about 6 months old.  

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RELEVANCY SCORE 48

Hello,camera does not work (again).its a yoga 3 pro 1370.Only skype app is allowed (privacy settings)Lenovo settings privacy is not possible because lenovo does not find its own drivers.I installed them several times. lenovo updater does not say there is something missing, lenovo settings does.it worked some boot ups before. is there a possibility to get this running like even in the cheapest crap notebook? Best Roland  

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RELEVANCY SCORE 48

When I try and use the camera  it tries to show the image, however all I get are broken "lines" across the screen. It started very close to the time of the latest windows 10 upgrades. Although I cannot definately say that is exactly when it happened. I was going to lowload the newest driver but I do not know where to look to see what type of camera/driver I have. Not computer savy... dj

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RELEVANCY SCORE 48

3 months ago, I noticed that I was not able to use my camera during a video chat. Recently, when I tried to use the Windows 10 camera app, I got an error "We can't find your camera". I looked for the camera in my device manager, and it does not seem to be there. How do I get my camera back?

A:Camera Not Detected - Yoga Pro 2

This is a duplicate, but I cannot find an option to delete it.

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RELEVANCY SCORE 48

I have never tried to plug a speaker into my Yoga3. Trying to do so now with no luck. I have tested the speaker on another device and it works.Lets start with I am a novice. So please confirm where I should plug it in - hdmi, headphone jack or USB.I know, I feel really dumb. 

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RELEVANCY SCORE 48

Hi,i have a new Yoga 3 Pro and the Camera doesn't seem to be working. In the Camera app, i see a crossed camera sign and can't use it on Skype either ( same crossed camera sign). I checked in the device manager- the latest driver for the Lenevo easy cam is installed and it says the device is woorking fine. Kindly help. Sangeeta.










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A:Yoga 3 Pro Camera not working

hi Sangeeta,
 
Welcome to the Forums.
 
Can you try the following:
1. Uninstall the Camera Driver from the Control Panel (icon views) > Programs and Features and reboot.
2. Re-install the Camera Driver from the D:\Drivers folder or from the Yoga 3 Pro Drivers Page and reboot.
3. Close all applications that uses the Camera (e.g., Skype) and go to http://www.testmycam.net to test the webcam and check if the Camera lights up.
 
 
Let me know how it goes.
 
Regards

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RELEVANCY SCORE 47.2

Hello everyone. im new member here. The problem that i have faced from last on year on X1 Yoga (Type 20FQ, 20FR) Laptop Thinkpad is mostly sleeping issues. When i close the laptop with the option of Sleep mode in Windows 10. It will never wake up by pressing Power button & any keyboard button. Please help i have facing too many issues regarding sleep mode.. 

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RELEVANCY SCORE 47.2

Hello everyone. im new member here. The problem that i have faced from last on year on X1 Yoga (Type 20FQ, 20FR) Laptop Thinkpad is mostly sleeping issues. When i close the laptop with the option of Sleep mode in Windows 10. It will never wake up by pressing Power button & any keyboard button. Please help i have facing too many issues regarding sleep mode.. 

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RELEVANCY SCORE 47.2

Hi there. I am having trouble finding the camera on my 910. I tried doing a factory reset on the computer, but it couldn't find the driver. I tried going to lenovo's website and manually installing it, but still nothing. The last thing I have resorted to is to install legacy hardware, but I'm not sure which device I should install. I appreciate any advice! Also, an important note is that I cracked the screen on it a while back and had Geek Squad replace it using the accident replacement plan they offer. I am unsure whether the camera was incorporated before then, as I never needed to use it until recently.

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RELEVANCY SCORE 47.2

The camera has been working with Skype.  Now not working and camera icon on Skype screen has line across it showing camera not working/available.   In Device Manager I have checked that the device is available (Lenovo EasyCamera).  I have checked privacy settings and camera is on.  I have downloaded an updated driver. The 'general' tab states 'This device is working properly'. My operating system is Windows 10.  Thank you SEJoseph - I have checked in Lenovo Settings and the camera icon has a slash through it.  I assume that means it is disabled.  If so how can I enable it? Problem solved - in Lenovo Settings - camera - set privacy to 'off'.  Camera now works with Skype.

A:Lenovo Yoga 500 Camera not working

Dear DIOM,
 
Welcome in lenovo community,
 
Please try to open Lenovo settings,
 
You can use the search bar next to the windows key >> Type lenovo settings,
 
After that check if the webcam is enabled or disabled.
 

 
Regards,
Joseph

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RELEVANCY SCORE 47.2

I was recently received a Yoga 13 that had been reformatted and manually installed with Windows 10. Everything about the notebook worked as intended, except for the camera, which is not found by the Camera app (error code 0xA00F4244(0xC00D36D5)) and there was no camera driver listed in Device Manager. I have attempted to install the camera driver off of the link [http://support.lenovo.com/us/en/products/Laptops-and-netbooks/Yoga-Series/Yoga-13-Notebook-IdeaPad/d...], but I seem to be unable to properly start installation and I'm still having the issues above.

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RELEVANCY SCORE 47.2

I tried basically everything that I have found on internet, including factory reset, reinstalling camera drivers, removing Lenovo Companion, pressing F8 or FN+F8 etc but the camera still won't work. It's not even listed under hidden devices in Device Manager. I've seen solution to turn off private mode in Lenovo Settings but unfortunatelly Lenovo Setting has merged with Companion so no luck here. I will be gratefull for any advise before RMA. Thanks

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RELEVANCY SCORE 47.2

My camera is not working, and I would provide a screenshot of the error, but it doesn't always show it, and it crashes immediately and consistently without fail. Devmgmt.msc shows EasyCamera is working properly, and I even updated the driver AND restarted. Other camera apps crash upon trying to open the camera. What do?

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RELEVANCY SCORE 47.2

Dear all, I am using Lenovo 510 with Windows 10. I was using my laptop for 2 weeks without any problem. Suddeny, my camera is missing now. I tried to install the driver again but it says there is no device. Even in device manager I cannot see imaging devices sub section to reinstall camera. None of the applications running the camera. Facebook, camera app, skype etc. Please help.Thank you.

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RELEVANCY SCORE 47.2

yoga pro 2's camera problem. it says no camera attached. and the lenovo service bridge doesn't seem to work either. 

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RELEVANCY SCORE 47.2

Hello! I have a lenovo yoga 710-14IKB and I cannot get my camera to work despite trying every single solution listed on the internet. I have updated all the drivers. I have checked to make sure camera is turned on in privacy. I have checked my f8 button (lol). My antivirus software is not blocking it. When I look at my camera driver, it says it is working properly - below is a screenshot of my device manager. When I attempt to open my computer camera, I get error message 0xA00F4244 (0xC00DABE0) and then the app closes out. When I try to open my camera in other apps like skype, it says unknown error or camera not available. PLEASE HELP ME.  Do you think this may be a hardware issue? Are their any other ways I can attempt to get my camera to work that I have not tried yet? Any advice is appreciated. 

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RELEVANCY SCORE 47.2

I tried basically everything that I have found on internet, including factory reset, reinstalling camera drivers, removing Lenovo Companion, pressing F8 or FN+F8 etc but the camera still won't work. It's not even listed under hidden devices in Device Manager. I've seen solution to turn off private mode in Lenovo Settings but unfortunatelly Lenovo Setting has merged with Companion so no luck here. I will be gratefull for any advise before RMA. Thanks

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RELEVANCY SCORE 47.2

can anyone help me with this issue? Im kind of lost here.

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RELEVANCY SCORE 47.2

Hi, My camera is not working where I get the error message 0xA00F4244(0xC00D36D5) in the windows camera app.  The camera worked perfectly on 08/03/17 but did not work at all today. I checked the drivers and got this.Name: EasyCameraDevice type: Imaging devicesManufacturer: BisonLocation: 0000.0014.0000.005.000.000.000.000.000Device status: Currently, this hardware device is not connected to the computer (Code 45). To fix this problem, reconnect this hardware device to the computer.  There is an option to click called "learn how" in the windows camera app along with the error code, this lead me the microsoft website where I followed one of the steps to resolve this issue. I tried to update the driver which didn't work then I tried the option "Uninstall your webcam driver and scan for hardware changes". The steps I followed can be seen in the link below: https://support.microsoft.com/en-us/help/13753/windows-10-can-not-find-or-start-the-camera Neither of these options worked where "imaging devices" does not appear in device manager, even when you select "show hidden devices". There was an option to contact microsoft regarding the issue, to go into a live chat. I was unable to contact lenovo live chat so I tried microsoft's. In the live chat they controlled my laptop remotely to try resolve the issue. They tried installing drivers from the lenovo website and uninstalling McAfee antivirus with no success. They reinstalle... Read more

A:Camera Not Working - Yoga 510-14ISK

I managed to resolve this immediately after posting all that and going through all of that ordeal... I looked at my keyboard, saw the camera symbol on F8 and decided to press it to see if it does anything. The camera was reenabled and back to working perfectly. I remember someone in the past week decided to press loads of keys on my keyboard messing, turns out they pressed F8... So if you have this issue try pressing F8 or the alternative button on your computer before you do anything! Or you could end up wasting an entire evening and night (literally) searching forums for information trying to fix it yourself, being on with customer support remotely accessing your computer, reinstalling windows and loads of drivers, uninstalling your antivirus and also being told by Lenovo to reset your laptop to factory settings in their email support.   Hope my embarrassing situation saves you hassle in the future, also to show you to learn to laugh at yourself when something like this happens, I know I certainly am now. Good luck, Thomas

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RELEVANCY SCORE 47.2

Whenever I activate the camera on my Yoga 910s the machine bluescreens. I've tried the windows camera app, Skype, Microsoft Teams...  with each one the system immediately crashes as the camera is accessed. In an attempt to remedy, I have used the Lenovo companion app to install any and all recommended driver and BIOS updates.  

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