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loss of keyboard, then mouse

Q: loss of keyboard, then mouse

when I boot the computer, I do not have access to the keyboard or mouse. System restore is turned off. THe keyboard works in the boot menu and in bios. bios shows the mouse and keyboard enabled. I tested the mouse on another system, and it worked fine. I also tested another mouse on this system and it failed to work in the same way. If I go to last good config in the boot menu, I can boot and have use of the keyboard but not the mouse. I cannot get into safe mode because it won't let me do a combination of last good boot and safe mode, so I cannot type anything in the login window. When I go to last good boot and navigate via keyboard to the device manager, there is no entry for the mouse. when I open the control panel and then open mouse properties and go to the hardware tab, it shows no driver and no mouse.

The fact that there seems to be a logic to this leads me to believe it is a virus or rootkit of some sort rather than a hardware problem.

ANy help getting my computer back would be greatly appreciated. Hoping to avoid a reformat.

here is the DDS.txt, and Attach.txt is attached:

DDS (Ver_09-07-30.01) - NTFSx86
Run by Monisha at 19:59:48.48 on Sun 08/02/2009
Internet Explorer: 8.0.6001.18372 BrowserJavaVersion: 1.6.0_05
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2550.1374 [GMT -10:00]

AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Nero\Nero8\InCD\InCDsrv.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\TightVNC\WinVNC.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ClipMate7\clipmate.exe
C:\Program Files\Dexpot\dexpot.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kleptomania\K-MRun.Exe
C:\Program Files\Stoic Joker's T-Clock3\Win32\Clock.exe
C:\Program Files\X1\X1Systray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\X1\X1.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Documents and Settings\Monisha\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Monisha\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
c:\Program Files\Microsoft IntelliPoint\ipoint.exe
c:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Documents and Settings\Monisha\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\JGsoft\EditPadLite\EditPadLite.exe
C:\Program Files\Launchy\Launchy.exe
C:\Documents and Settings\Monisha\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Monisha\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/calendar/render?tab=mc&pli=1
uDefault_Page_URL = hxxp://google.com
uInternet Settings,ProxyOverride = *.local
BHO: DgnWebIE: {2843dac1-05ef-11d2-95ba-0060083493d6} - c:\program files\dragon systems\naturallyspeaking\program\web_ie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\Scriptcl.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: ClipMate ClipBar 7: {f60c63ce-52af-4915-aac9-f100fcde270f} - c:\progra~1\clipma~1\CLIPMA~1.DLL
uRun: [ClipMate7] c:\program files\clipmate7\clipmate.exe
uRun: [Dexpot 1.4] c:\program files\dexpot\dexpot.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\monisha\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [WinVNC] "c:\program files\tightvnc\WinVNC.exe" -servicehelper
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb04.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
StartupFolder: c:\docume~1\monisha\startm~1\programs\startup\x1syst~1.lnk - c:\program files\x1\X1Systray.exe
StartupFolder: c:\docume~1\monisha\startm~1\programs\startup\x1.lnk - c:\program files\x1\X1.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\klepto~1.lnk - c:\program files\kleptomania\K-MRun.Exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\launchy.lnk - c:\program files\launchy\Launchy.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\stoicj~1.lnk - c:\program files\stoic joker's t-clock3\win32\Clock.exe
uPolicies-explorer: NoWelcomeScreen = 1 (0x1)
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1187929867406
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188102955203
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Eudora's Shell Extension: {edb0e980-90bd-11d4-8599-0008c7d3b6f8} - c:\progra~1\qualcomm\eudora\EuShlExt.dll
SEH: Quick View Plus - ShellExecute Hook: {0cab0400-7395-11d0-a5e5-0020afe2fdd9} - qvphook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\monisha\applic~1\mozilla\firefox\profiles\eybtmuck.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?source=gama&hl=en|http://www.google.com/calendar/render|about:blank
FF - plugin: c:\documents and settings\monisha\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\monisha\local settings\application data\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPinfotl.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R1 mferkdk;VSCore mferkdk;c:\program files\mcafee\virusscan enterprise\mferkdk.sys [2009-1-27 31848]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2007-8-26 104000]
R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\mcshield.exe [2009-1-27 144704]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\vstskmgr.exe [2009-1-27 54608]
R2 TSKNF400.SYS;TSKNF400.SYS;c:\windows\system32\drivers\Tsknf400.sys [2001-12-20 6336]
R3 hpnuhst;HP NUSB Host;c:\windows\system32\drivers\hpnuhst.sys [2008-7-19 12032]
R3 HPNUHUB;HP NUSB Hub;c:\windows\system32\drivers\hpnuhub.sys [2008-7-19 39424]
R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2007-8-26 73512]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2007-8-26 34408]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2007-8-26 177864]
S3 HPNUCMP;HP NUSB Composite;c:\windows\system32\drivers\hpnucmp.sys [2008-7-19 11648]
S3 RTLWUSB;Wireless Adapter;c:\windows\system32\drivers\hpl8187.sys --> c:\windows\system32\drivers\hpl8187.sys [?]
S3 SjyPkt;SjyPkt;\??\c:\windows\system32\drivers\sjypkt.sys --> c:\windows\system32\drivers\SjyPkt.sys [?]

============== File Associations ===============

txtfile="c:\program files\jgsoft\editpadlite\EditPadLite.exe" "%1"

=============== Created Last 30 ================

2009-08-02 19:29 <DIR> --d----- c:\program files\Trend Micro
2009-08-02 14:09 <DIR> --d----- C:\cabs
2009-08-02 13:58 <DIR> --d----- c:\program files\Microsoft IntelliType Pro
2009-08-02 13:53 <DIR> --d----- c:\program files\Microsoft IntelliPoint

==================== Find3M ====================

2008-04-07 22:02 32 a------- c:\docume~1\alluse~1\applic~1\ezsid.dat
2007-05-04 11:50 108 a--shr-- c:\windows\neoqaz2.dll
2008-02-29 10:30 56 ---shr-- c:\windows\system32\3BD94806BD.sys
2008-02-29 10:30 3,350 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-05-07 17:25 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008050720080508\index.dat

============= FINISH: 20:00:21.87 ===============

Preferred Solution: loss of keyboard, then mouse

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: loss of keyboard, then mouse

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the results.Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

Read other 2 answers

hi guys, im currently in the middle of installing xp on my hard drive, when the setup gets to the regional language setup my mouse and keyboard stop working (they work on start up) i cant get past the regional language setup without them, i have a logitech mouse and keyboard any help?? thanks

A:loss of mouse and keyboard on xp setup

usb or ps2 mouse and keyboard? or wireless?

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Hey everyone.

I hope this is the correct place for this kind of problem.

I would say, about two months or so ago, i starten having the problem where devices that are plugged in to the USB ports stopped responding.

Mouse went dead (Using the Logitech G9x, and the "sensitivity" light would start flashing)
Keyboard went dead
Headset sort of died, i still had sound, but i am unable to use voice.

Only solution was a "hard shutdown" of the computer.

The problem have been there since then, with an average crash every other day, and some days up to 3-4 times.

I'm not sure what other information i should add, but let me know and i will supply it.

Thanks in advance
- Fesgen

p.s. Might also add that during this time i have also had quite a few randomly apearing BSOD

A:Loss of Mouse and Keyboard control.

Hello and welcome Fesgen mate I am wondering if you have checked the drivers for updates if not have a look at these
GIGABYTE - Motherboard - Socket 1155 - GA-Z77P-D3 (rev. 1.0)

You mention you cannot remember what memory you have so have a read of this

Using HW Info general components

DownloadHW Info and pick the right bit version - HWiNFO, HWiNFO32/64 - Download - (copy andpaste this site into the search bar) If you do not need the running informationin the smaller right hand panel close it. In the left hand window click on the+ for the individual device groupings and they will open out to the variouscomponents.

Goon opening out further until you get to the device itself. click on it and itwill highlight. In the right hand window there will be a very detaileddescription of that device as in brand, speeds model number etc etc These arevery detailed and are just what is needed for searching for drivers etc.

Seemy pic for an example - in this I have opened out one my components and then highlighted one of the one you need andyou can see the detail. (It is a pic of my RAM)
Now I am not good at reading those dump files but a frequent problem is a memory one so read this


http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set theBIOS to optical (or USB if preferred) boot the machine and let it run for at LEAST 8passes unless the errors come up straight away. Takes fair timeto complete and some l... Read more

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So this issue started with my new build. Originally I was using a Logitech G19 keyboard and Logitech Performance MX mouse. After building the PC, I updated to the latest BIOS version. After installing Windows and during the numerous reboots when installing updates/patches, I noticed that sometimes as Windows was loading, my keyboard would not be lit and thus I could not enter my password into the login screen. A reboot or two would usually resolve the issue so I was just dealing with it.

Now, starting two weeks ago when I upgraded to a Razer BlackWidow Chroma keyboard and a Razer DeathAdder Chroma mouse, EVERY time that I boot, the keyboard/mouse will light when the PC is powered on and remain lit until Windows splash screen. Then, right before the login screen appears, the mouse and keyboard lights will go off and I will not be able to login to Windows (ie: keyboard and mouse do not function). However, if I move the mouse as the lights go out, the lights will come back on and both will remain operational.

As this occurs towards the end of Windows loading, I'm leaning towards this being a Windows issue. I've just never seen this before and have no idea how to fix it.

I can give the full hardware specs if needed (or you can check my system details to the left), although I don't see how other hardware would be a factor.

ASRock Fatal1ty Z170 Gaming K4
Win7 64 Home Premium

Thoughts and/or ideas?


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Good day,

Everything on my computer was fine this morning when I left for week, but upon my return I noticed that my keyboard/mouse wasn't working. I restarted my computer and confirmed that my keyboard works in the bios and whatnot, but when I get to the windows login screen, I get no response from the keyboard or mouse.

The mouse is a simple USB one, and I'm using a PS/2 keyboard, so I doubt it's some sort of sudden driver issue.
I tried logging into safemode, and I get the same result, can't move my mouse or use my keyboard.

Does anyone have any idea how to possibly fix this issue? I'm unable to restore from an earlier state either.

Thanks in advance for the help.

A:Sudden loss of keyboard/mouse input

Do you have a Windows Disk? If so you can boot to that and choose the repair option instead of the install.
If you don't have a Windows disk, can try another mouse and keyboard. If another mouse and keyboard work then the keyboard and mouse drivers can be removed and windows will automatically reinstall them on boot.

Read other 1 answers

Suddenly after starting the computer and going online there was a loud buzz on my stereo output. The output goes from my optical audio. This has never happened before. I flipped the receiver to radio and it's fine. Typing on my backup computer now. The sound from this computer to a different input on the same receiver is fine.

The mouse and keyboard are fine here too. But none of my mice or keyboards work on my main computer. I have a wired mouse and keyboard bridging the two computers with a KVM so they can share the same screen too. On the main computer I also have a couple of mice and a keyboard attached wirelessly. This setup has been fine for a long time. Years.

But with the mouse and keyboard unresponsive (I've unplugged all but the wired one), there's no way to shut it down safely.

Can someone provide a plan to diagnose the problem or tell me how you solved a similar problem please?

A:Buzzing on audio output and loss of mouse/keyboard:can't shut down

First up is the machine listed in system specs the problem machine? Also have you tried other mice or keyboards wired or not on the problem machine.
Even if you can get at least a keyboard to work you can safely shut down using that.

Now the set up I do have a problem imagining it in my minds eye it sounds quite complicated. having said that if it has gone for years like that then maybe you have some serious hardware problems with either the plug in devices, the machine components or both.

Now I have Googled KVM (never head of that abbreviation and never used one) and find it is a piece of equipment too that could be going south?

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I purchased a A485 and worked well but quickly replaced Mech harddrive with SSD. After reinstalling windows 10 I noticed I loss the function of the backlit keyboard, as well as my mouse cursor kept freeze when using the Track point when I would use the middle button for scrolling. all drivers up-to-date and even tried reinstalling windows and drivers again...still have this issue the mouse freezing is the must fustrating since I primarily use the Trackpoint to control my mouse functions. I found that locking (windows + L) and login back in frees up the mouse again...but typically freezes shortly after pretty fustrating, especially when one of the main reasons I buy Lenovo is their trackpoint. I've seen people have similar issues but no resolutions in their threads.

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Hi Guys, can you please take a look at my hijack log and please tell me if something has taken over my computer. I am running windows xp sp2 and for some reason the alert sound goes off on my computer and I loose mouse control and keyboard control. I have taken all of the recommended steps of the forum. Can you please take a look at my hijack this log and tell me if you see anything?

A:Mouse Control And Keyboard Control Loss

Hi Murpg,Sorry for the delay, this forum is swamped right now.Because it has been quite a while, I need to see a fresh HijackThis log. Before you run the new HijackThis scan I want you to replace your old version of the program with a new one. Please delete the version currently on your computer, then click here and download the new version to your desktop.To use HijackThis, double-click on the icon. When it runs it will prompt you to extract hijackthis.exe to C:\Program Files\Trend Micro\HijackThis. If you would like to extract it to another location you can change the directory. When it is done installing, HijackThis will automatically launch. When the license agreement appears, select I accept and then click on the Do a system scan only button. When the scan is complete, click on the Save Log button to create a log of your information. When you post the new log, please post it directly in the body of your reply, rather than attaching the file.Dave

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hi  For  some unknown reason   I have lost the use of the   left click  on my notebook,  I am  posting this on a   different notebook as I cannot   get mine to function,  the one in question is a  HP DV6-6B09SA   windows 7  64 bit,  I have tried  system restore  useing the  enter key  but that  hasnt   cured it,  now and again  I can open  the desctop icons  by the use of  enter key   but then I cannot close them,  I have   rebooted   several times,   and now  it would appere that   nothing is responding,    so I have  forced a closure  and  rebooted  

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Hi Guys,

I'm having a small problem and wonder if you can help me out.

I am currently trying to fix a problem one of our PC's has: When I boot the machine up I have full keyboard control, I can use F8 to access Safe Mode. When the XP loading screen shows up I full keyboard control to enter Passwords etc, but after the password is entered I loose control of keyboard, I get no response from the keys, however when I do push a key I do here a strange beeping noise, this is not the familar overload sound you get when you lean on a keyboard accidently, its shorter.

I have tried the usual Ad-ware and spyware removal techniques including HJT and am still experiencing the problem. Any and all help is greatly appreciated.


A:Loss of keyboard after logging into XP

greetings and welcome to tsf
make sure one of the keys arent stuck down, it happens in humid weather occassionaly.
post back

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For the past 6 months or so I have been having intermittant keyboard and mouse issues.  The keyboard will freeze temporarily (for 30 seconds, or up to a minute or two) and then come back online.  The mouse will freeze up too similarly.
I have tried:
A new mouse and keyboard (Gigabyte Keyboard and included mouse, Gigabyte keyboard and Razer mouse, Gigabyte Keyboard and Logitech mouse MX620, brand new Logitech K330 keyboard and included M125 mouse).
Brand new hard drive and new windows installation (Windows 7 Pro.  Old install was 7 Home Premium)
Turned off all overclocking and turned off USB power saving settings.
Only software running is Avira, Trillian and Firefox.
All drivers are updated.
Other sites said to uninstall AMD Hotkey Poller Service (it was not in my services list).
Video Card is AMD XFS4970.
I just plugged in a crappy Dell keyboard I brought home from work (wired) and my Razer mouse with the cord in (not using Wireless) and it seems to be working.  But I can't be 100% sure because it is a sporadic problem.  Any advice?  I am at the end of my rope.
What else can I try?  I am at my wits end.  It is extremely frustrating with normal web usage, and makes it impossible to play any games that require the keyboard (trying to attack anything with number keys? Welcome to death.)

A:Keyboard Issues Have me at a Loss...

In the midst of new HDD and new windows installation etc.....was Firefox actually installed FRESH ?....or was it simply transferred from the original installation with addons intact ?

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I have been trying to do clean install of XP SP 3 on an old machine but failing miserably. PC does not always see the Install CD and offer to boot from CD and when it does boot from CD it loses keyboard function (ps2 or usb) at set up screen and therefore I cannot select the option to re-install repair etc.
Pulling whats left of my hair out on this please help guys!

A:Loss of Ps2 keyboard at setup

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When I click in the window, it looses focus.

When the OS starts the mouse click work fine. After some time I start seeing this problem.

This is happening on a desktop (not a laptop). I have Kingston Trackball drivers installed by OS.

The only workaround I have found is starting task manager. I had this problem in Vista also. Was hoping Win 7 would have fixed it.

A:mouse click causes loss of window focus

This sounds like a driver problem. Especially since it has the same behaviour in Vista.

Did you mean Kensington? Then maybe this post will help you.

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Hello all.
My name is Bing & I'm new to this forum & this is my 1st post, so please be gentle with me!
I have recently change back to win 7 fron 10 because I didn't like it.
However, I noticed that once I reverted back I was suffering problems. The 1st thing I noticed was the wireless mouse that I had been using for months no longer operated. I swapped back to the original wired 1 which works but not as it should. It now sticks a lot & sometimes I have to reboot my PC because it as locked up completely. I did try pulling the wireless Mouse USB to see if it would reload but nothing. I am only a computer user & have no relevant skills so any help would be greatly appreciated. I really hope someone can help me & point me in the right direction! Many thanks in advance.

A:Loss of mouse control following Windows 7 reload.

to Bleeping Computer.As a new member be sure to read the Welcome to Bleeping Computer! Guide and the following...All Help TopicsHelp Topic: Posting & The Post EditorHelp Topic: Topics and ForumsBleepingComputer Forum RulesFor Linux users.Never tried Linux before? Read this![Post Template] What Distribution/Flavor of Linux Should I Use?Important Information For All Who Help/Post In Linux & Unix Best Regards.NickAu

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hi there, my mouse jumps around the screen, and upon restart neither my mouse or my keyboard would work without unplugging them and re-plugging them in...also i have alot of suspicious processes running that wont turn off and my internet is very jumpy and pages take along time to load...below is my HJT log...thanks for looking

Hello there thank you for taking the time to help me i really appreciate it..

below is my HJT log file, i also have an active scan log file which found a trojan i believe...any help would be greatly appreciated...thanks!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:10:12 PM, on 10/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
Running processes:
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Airlink101\AWLH3026\WLService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Airlink101\AWLH3026\WLanCfgG.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINNT\system... Read more

A:Solved: mouse moving irradically, keyboard and mouse not working on restart, trojan?

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I was playing a game and was typing and mid sentece stopped thought my wireless keyboard batteries dies plugged in a ps\2 one still nothing tried a system restore still nothing. using on screen keyboard at the moment. any clues what to do?

A:Sudden loss of keyboard function


Originally Posted by Devinedragoon

I was playing a game and was typing and mid sentece stopped thought my wireless keyboard batteries dies plugged in a ps\2 one still nothing tried a system restore still nothing. using on screen keyboard at the moment. any clues what to do?

Welcome to TSF,

Some details of your system, brand name, model, desktop or laptop, CPU, RAM, age of the system.
Which OS have you installed?

Did you reboot after plugging in your external keyboard. Is it a USB connection?

Try this link to see if any of the suggestions cover your issue.

kind regards,

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After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates

A:Mouse scroll and keyboard stop working until left click of mouse

Hello mpmckee,

First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.

Note: if you need some suggestions on which tools to use, let me know.

Afterwards, test functionally of mouse and keyboard.

If no change, run System Restore, choose a Restore point before the issue started.

Again test behavior of mouse and keyboard.

If the issue has been resolved, go ahead and reinstall windows Updates.


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I got a wireless mouse Penguin Ambidextrous Vertical Mouse | Posturite. It is supposed to use generic windows 2.4 Ghz adapter. However, windows 7 is unable to find any drivers. The screenshot of device manager is appended. I tried various other ways e.g. take out other USB devices, reboot etc. I tried sfc /scannow . But the error persists. There is no usb.inf file in the C:\Windows . It works in Windows 8 machine but not in windows 7. other 2.4 Ghz mice work. The manufacturer says that they don't provide the drivers because the mouse uses generic drivers
Please advise what can be done.

A:2.4 Ghz wireless keyboard mouse driver not found (Penguin mouse)

Did you do a Search of the Windows Folder including subFolders and hidden Files? My Win7Ult has several such files but only 2 that are usb.inf only in subFolders of Windows, others have longer names but most appear to be associated with my AMD CPU/Gigabyte Motherboard setup.

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Is there a way to assign the ALT+TAB key combination to a mouse button in the Mouse & Keyboard Center?
I select the "Key Commands"-> "Key Combination" field but I can not find a way to enter a
TAB keystroke.
Any suggestions would be appreciated.

A:Assiging ALT+TAB to a mouse button with the Microsoft Mouse & Keyboard Center?

I changed the timing on the TAB press to 1 second. Still doesn't work.
Here is how it looks now:

I just remembered that we have seen this deficiency before.
Sorry for the confusion.

Robert Aldwinckle

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I purchased an Asus ET2410IUTS-5 All-In-One PC. It came with a wireless full keyboard and mouse combo. The keyboard works fine but the mouse does nothing. All properties say both devices are installed and working properly but the mouse still does nothing. Model number on each device is as follows:
Keyboard - AK1L
Mouse - AM1L
Receiver - AR1L

Any help would be greatly appreciated!

A:Solved: Wireless keyboard/mouse combo; mouse not working

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Hi I was hoping someone here could maybe give me some insight to a problem that has just occured. Earlier today I was using my laptop and there wasn't any problems at all, but I have returned to the laptop now and find that the cursor is not responding to anything I do on the mousepad.

I also noticed that the symbol for internet connection is showing as if it has never been connected, with a red cross through it. I restarted the laptop in safe mode to see if this helped, and the cursor responded to my actions using the mousepad, however when I restarted the computer, this time in its normal state, the same problem reoccured.

Really hoping someone can give me some insight to the problem and a possible solution, first time this has happened

A:Mouse touchpad not working and loss of internet connection

On my Dell laptop, there is a key-combo that turns the mouse pad on and off.
(Fn + F5)

I can also turn the wireless radio on and off via a switch on the side of the laptop. Some laptops use keys for that, others use software and some have no easy way to turn off the wireless radio.

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Hello there! My Lenovo Yoga 720 (bought new in April 2018) has developed a frustrating problem of losing internet hookup after 2-3 hours of work. Because I work from home about 10-12 hours/day, this is really problematic.I thought I had modem issues, but everything is fine there. It takes a combination of restarting/rebooting and or completely shutting down for many minutes at a time before it functions again -- and then that's only for an hour or so at a time before it happens again. I have no idea if this is related, but I thought I'd mention it anyway in case...The internal mouse will go awry -- it doesn't matter if I'm working in word, on the internet, in Excel -- doesn't matter. I'll be typing away and suddenly the mouse has either A) highlighted everything on the page or in the field I'm working in and delete it (VERY problematic in sheets or in Excel) and B) start typing somewhere I haven't been typing/working in.Adding an external mouse helped, but that's not always convenient to add -- particularly when I'm at another location and working on my lap -- or not sitting, but I'm on another site.  I'd appreciate any assistance -- thanks!

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Hey everyone! I just installed Star Wars Battlefront 2 on an Asus Vivotab 8 tablet running Windows 10 32 bit. It has a weird bug where the game will crash unless I have a keyboard plugged in through an otg cable or over bluetooth. Is there any way I could install a driver so it thinks I have a physical keyboard plugged in 24/7?

Also, if this is possible, is there anything similar I could install so it believes I have a mouse plugged in as well? Thanks!

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I am using windows 8.1.
1. Go to Control Panel -> Keyboard -> Tab HardwareIn list Devices is null.
2. Go to Control Panel -> Mouse -> Tab Hardware
In list Devices is null.
How to fix this error.
Thank you!

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Hi all,
my daughter has an Acer Aspire 5 --A 515 51G laptop with windows 10, 10 days ago she cracked the screen which we got replaced and all went well, 3 days ago it had done a windows update, 2 days ago when she booted it up to use it at school she had lost the use of the Touchpad, Keyboard, No wifi option, and No sound device.
First I removed windows updates from 3 days ago with no luck. Than I downloaded all drivers for this machine from acer website no luck. than I reinstalled windows after backing up her data files no luck. than I re downloaded the drivers from acer and I got the sound to work until I had to restart than lost sound again and could not get it to work again.

a couple of points ----- when I do a restart the screen turns off but the keyboard stays lit up but screen wont turn back on. Power button on keyboard does work.
When the laptop restarts and it is at the login screen I can use the function buttons to turn the screen on and off and the touchpad on and off but only for about 10 secs than it wont let me do it. but mouse pointer does not move.
I plugged in a usb mouse and keyboard which works and I have it connected via ethernet.
I am not sure if the cracked screen is the original cause or not.
The only thing I have not done is a complete format and install of windows.


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i have 3 tabs open in edge and the fan is always on, but thats not the problem, certain keys no longer work once the laptop has been on for 30 minutes (t, del, [ and a few others). the onscreen keyboard is fine, so its not software problems.  

A:keyboard loss of keys when warm. yoga 510 i7

I'm having a similar problem. Certain keys fail intermittently, or repeat when I touch them only once. It appears to be related to the Windows 10 update that was automatiically installed on June 13, 2017: 2017-06 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4022725)Security Update for Microsoft Silverlight (KB4023307)2017-06 Security Update for Adobe Flash Player for Windows 10 Version 1703 for x64-based Systems (KB4022730)2017-06 Update for Windows 10 Version 1703 for x64-based Systems (KB4022405) Not sure what to do. Nothing reported on the Microsoft knowledgebase, as of yet.

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Like the title said... I have a  750m SLI Lenovo Y510P with some weird keyboard problem... for some reason sometimes it just stops working or at least stops communicating with the system cause its mechanical features work fine like backlight dimmer and such... more than a problem is an nuisance cause the only way to make it work again is either a hard reboot or making the laptop go to sleep and then waking her up again otherwise it wont respond any more... what could it possibly be? now just in case your wondering its running windows 10 (yeah I know... I regret the upgrade but Im too lazy to go back at least until I get a big enough hdd to backup my stuff) its also been kind of abused not in a bad way buts its kind of a gaming/working station with intense use... days on complete power up without rest... hard reboots... even now while typing this they keyboard stopped working... think it this way if my laptop was a car... it would be the 24hr of lemans mixed with WRC rally challenge at the same time but other than the keyboard its still going strong

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I have just installed Pinnacle PCTV on a Windows XP SP2 pc. All is working fine EXCEPT when I use the volume controls on the keyboard I lose all sound and have to re-boot to get any sound back at all. It's fine if I turn the volume up and/or down from the speaker controls or even using the remote control that came with PCTV.

Could this be a software conflict between PCTV and my Microsoft wireless keyboard and/or between the keyboard and the remote control? If so, what do I need to do to fix it. If not, what else could it be?

Hope someone can help. Thanks.

A:Keyboard volume controls cause loss of sound

Same problem on my HP

jellyhead said:

I have just installed Pinnacle PCTV on a Windows XP SP2 pc. All is working fine EXCEPT when I use the volume controls on the keyboard I lose all sound and have to re-boot to get any sound back at all. It's fine if I turn the volume up and/or down from the speaker controls or even using the remote control that came with PCTV.

Could this be a software conflict between PCTV and my Microsoft wireless keyboard and/or between the keyboard and the remote control? If so, what do I need to do to fix it. If not, what else could it be?

Hope someone can help. Thanks.Click to expand...

Hey, I have the same problem on my HP desktop. It's weird. Sometimes the volume goes away and then just comes back. The oddity is that if I double click on the windows defacto speaker icon it says no device is installed. I have the media center deluxe wireless keyboard and mouse combo, and never had this problem with my Logitech wireless one. It HAS to be something with either the keyboard program or the audio chipset. What kind of audio card are you using?



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I apologise for the verbose post but I assume detail will help. I apologise in advance but I need a fix for my pc and the working time window can be minutes so most was rapidly typed with no thought for editing. spelling or grammar.  Skip to the big problem, if you want, as that is the issue right now.[BACKGROUND - SKIP IF YOU WISH] ]I have a HP Pavillion dv7 notebook and the OS has been nothing but trouble since I made the mistake of buying the thing in November 2011. As always, sod's law proves itself correct yet again my computer takes the moment I'm broke to start having issues plus I'd rather wait for the next generation of Intel processors are out before buying a new one and hoped Broadwell by the replacement time. [PROBLEM 1] The dv7, sorry no model number as the "esc + function" trick does nothing, worked perfectly for all of 9 hours, after Windows Update ran it crashed. I'd erased the display account "Kiosk" but it still comes up as the primary account, my account was inaccessable - neither username nor password were accepted but I'd set up fingerprint access and could access my account that way. If I try to add guest or other accounts they don't show up when loading, only in the relevant section of "Control Panel" but "Kiosk" isn't listed there. It is still listed under OS (C:) > Users. This means that I can't use safe mode, although I haven't needed to until now but is currently an issue. I left it like that as it would make it slightly harder for... Read more

A:Loss of cursor, keyboard etc & boot issues.

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Please download AdwCleaner and run it.
An image like the one below will open, click on Scan.

Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
Click on Clean to remove the selected items.  
You will receive a message telling you that all programs will be clos... Read more

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So, while watching some streaming video (not the bad kind) all of a sudden the touch pad on my laptop stopped working. I hit the hotkeys to disable and reenable and still wasn't working. I did a reboot of the computer and it still wasn't functioning.

After a few minutes of fiddling around, the mouse cursor began moving on its own. It wasn't smooth or steady movements. Just inches jerking here and there. It was clicking on random things, opening tons of tabs in Firefox and such.

I was able to run a Malwarebytes scan that showed up with nothing wrong. Ran System Care as well just for kicks and they say nothing is wrong either. That was just too odd for me to not possibly check out. Below are the requested documents.

Windows 7 Home Premium 64bit
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:13:53 PM, on 6/5/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16766)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ASUS\ASUS Live Update\ALU.exe
C:\Program Files (x86)\ASUS\ControlDeck\ControlDeckStartUp.exe
C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 4\PMonitor.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe
C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCTray.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\ASUS\ATK Hotkey\HControlUser... Read more

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So I am having computer problems :(.... basically my computer's performance is much lower than it has been in the past... i have been using it for about half a year and then all of the sudden performance dropped... I have never seen my cpu go over 60%... the performance loss is most noticable in startup and when playing audio because of the skipping.

I really would appreciate the help because i think it must be some kind of virus.

here is the DDS

DDS (Ver_09-01-19.01) - NTFSx86
Run by User at 22:04:02.90 on Mon 01/26/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.776 [GMT -8:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated)
FW: Symantec Client Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\sys... Read more

A:Sound Skipping; Mouse Jerking; Sudden loss of performance

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please visit this webpage for download links, and instructions for running ComboFix:


* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Please post the C:\ComboFix.txt in your next reply for further review.


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I replaced the battery in my Inspiron 14Z-5423 ( I did this once before with no problems).  This time, the laptop booted up and everything looked ok but the only 7 keys working on the keyboard .  I thought it was a bad keyboard, so I replaced that and now the same keys only work on the new keyboard.  I checked all the cables that I unhooked to get the battery out and all appear ok. An external usb keyboard works fine.

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I want to remove the monitor, basically gut it, and turn the keyboard and trackpad of my laptop into a keyboard with built-in mouse for my desktop. It's an old laptop that I was thinking about throwing away anyway, so I might as well turn it into something useful.

look at attachment.

I want be able to connect that to my desktop with USB and be able to use it as both keyboard and mouse (have both the keyboard and trackpad work)

My desktop is right next to my bed, so I sometimes swing the monitor around and put the keyboard and mouse on the bed. But it's damn hard to use a mouse when you have bedsheets and blankets and other stuff that's soft as a surface.

Also, I can't have any compatibility problems, it needs to work with all 3 systems in my house that I may want to connect it to. Mac OS, Windows XP/Vista, and Linux (Ubuntu and Fedora)

A:I want to turn my laptop keyboard and trackpad into an all-in-one keyboard and mouse

would anyone happen to know, and can give me a step-by-step?

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I've had my desktop for a few years and never had a problem.  Just recently, it has started showing a Keyboard Error message on a black screen when I boot it up.  The wireless keyboard and mouse do not work, although it appears to boot up correctly.  Since I have a password on my computer, I cannot log in or do anything.  When this happens, I've rebooted 2-3 times, and it the keyboard and mouse will finally start working.  I have moved the toggle to different USB ports and this does not appear to make a difference.  How do I prevent this from happening?

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I purchased a A485 and worked well but quickly replaced Mech harddrive with SSD. Afterwards I noticed I loss the function of the backlit keyboard, as well as my mouse cursor kept freeze when using the Track point when I would use the middle button for scrolling. all drivers up-to-date and even tried reinstalling windows and drivers again...still have this issue the mouse freezing is the must fustrating since I primarily use the Trackpoint to control my mouse functions. I found that locking (windows + L) and login back in frees up the mouse again...but typically freezes shortly after pretty fustrating, especially when one of the main reasons I buy Lenovo is their trackpoint. I've seen people have similar issues but no resolutions in their threads.

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my wireless mouse isn't working after i plugged the receiver in an HP laptop. the keyboard is still working, only the mouse isn't working. hope you can help me, i'm so helpless right now. Thank you in advance.

PS. it is a wireless keyboard and mouse set

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Basically I have a dell 4600
Keyboard works in bios but any input after xp bootup causes lockup(movies and other things will still run but i just cant move mouse)
Iv tried replacing kbdclass and i8042prt from an identical comp but no dice.
Norton Av came up negative. I also cannot sytem restore to a date before keyboard failed. Keyboard also does not so up in safe mode.
Anything i can do?

A:Keyboard and mouse lockup upon keyboard input

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Windows 8 on a 3 year old Dell.
Searching internet and page froze and mouse froze.  Unable to get to task manager.  Did a hard reboot.  On restart, computer went through autorepair loop.  After an hour, says it cannot be repaired.  Gives me options including system
restore, advanced options, etc.  but as I roll through them, find no earlier images for restore, etc.  Only option that appears might work (but I have not tried it) is one that says I will loose all personal files and updates.  Any thoughts? 
Would be nice to rescue personal files if I have to go this route?  BTW, the mouse is still non functional

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I already have the issue that when I put my E5570 to sleep and wake it up again that the keyboard and touchpad do not work. So I have disable the sleep options in the BIOS.
Now I run into different issues.Yesterday I booted the laptop and it hang on the DELL logo, After a while it stated that my EFI file would not be correct. Force reboot and it booted straight to Windows.
What's more annoying is the fact that the laptop boot, the DELL logo is shown and then the screens go's black, as if it's not connected. SO it looks like it hangs.BUT an external monitor through HDMI does work and show the windows logon.The keyboard and touchpad also do not work.External mouse and keyboard do work.
So pretty much I got a brick when I do not have external display/keyboard and mouse available.
When I reboot the laptop it works fine again.Am I the only one with this?Loads of issues with the laptop and wondering if I just have a faulty laptop...
Clean Windows 10 Pro install is done 5 times.Used the  DELL Command Update to install all drivers and patches.Issues keep existing...

A:Latitude E5570 - Black display, no resons to keyboard/touchpad - External display/keyboard/mouse do work

I have been spending a lot of hours in troubleshooting this week.
Diagnostics are 100% ok.
Reinstalled Windows 10 about 15 times.Installing drivers by hands, installing drives trhough the dell update management application.The issues keeps existing.
To sum the them up:- Cold boot (laptop is off) to Windows. Keyboard/Touchpad do not work. (Reboot and they work again)- Resume from sleep. Keyboard/Touchpad do not work. (Reboot and the work again)
After I got the laptop I installed 32Gb of RAM and an 512Gb Samsung 950Pro PCIE M.2 NVME drive.The drive should be support as Dell states on the product page and in the manual that PCIE with NVME is supported.
"Advanced features, like industry-leading M.2 SATA and M.2 PCIe/NVME solid state drives, provide data transfer speeds up to 4x faster over traditional hard drivers. "
In order to get the drive visible and running on PCIe I had to disable the sata controller in the BIOS.This way the drive is detected in Windows as an PCIe NVME capable drive.
Just to verify if the issues I went back to default with the delivered 256Gb M.2 sata drive and 8Gb RAM.To install Windows I had to turn the Sata controller back on.
Installed the drivers manually updated WIndows and tested.The issues do NOT occur.
Retested by installing the drivers using the Dell Update Application.The issues do NOT occur.
So I figured out that the SATA controller somehow is the guilty part for all the issues.I mean when enabled to ACHI or RAID the sleep and non... Read more

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I just ran my Microsoft Windows Update a couple of days ago which included Microsoft - Keyboard - Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center). I think this is the culprit causing my problems. Now both my mousepad on my laptop and my mouse are active at the same time and I am unable to uninstall or turn off the mousepad. I've tried uninstall two different ways and neither worked after restarting and shutting down as per instructions. It is driving me crazy because it is extremely hard to type as the cursor will jump on the page and insert my typed letters into the wrong place. I have to get it uninstalled! Typing this is a nightmare and I am not dragging my thumbs on the pad or touching it in anyway. Any suggestions?

A:Microsoft - Keyboard - Microsoft USB Dual Receiver Wireless Keyboard & Mouse Update

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I need your help!!! I got a real challenge for you! I am confused! I cannot locate the Internet connection loss source. Every night for the past 5 late evenings my Windows 7 Pro 64-bit has been losing my Internet connection on my desktop computer anywhere between 8 PM-12 AM (Last 3 nights: 11:05 PM, 8:55 PM, and 10:12 PM). I am on the computer most of the day and evening.

I would be working on something in the evening and when I load a web browser (Internet Explorer or Mozilla Firefox I use.), I get their prospective home pages not to load. I would get "Internet Explorer cannot display the webpage" from Internet Explorer and "Server not found" from Mozilla Firefox. I also notice my e-mail client's e-mail's visuals will not load too at the moment of Internet loss.

Here are some things I have observed that make it hard to identify the issue:

1. My cable ISP states via their tech. support representative according to their system that I have a connection with no issues when I have no connection.
2. My cable modem shows normal signals on the LED at the time of no connection.
3. My wireless router shows normal signals on the LED at the time of no connection. This is completely hardwired home network. I have no wireless connections.
4. The motherboard/back side of tower's Ethernet port's 2 LED lights near the plug are both lit okay at the time of no connection.
5. I have VOIP service with the VOIP box's LEDs are normal at the time of no connection. This i... Read more

A:Evening Internet Connection Loss -- Unable To Identify Source Of Loss?

Hi there,

Are there more Users late at night connected to the same broadband?

Who has access to the router settings?

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I had a power loss while running on battery (it still showed power left, but suddenly shut down anyway) and when I restart, it reports that the Windows is not activated and Window is not genuine and system might be a victim of "counterfeiting."

Is this a virus (I have MSE on continuously and about once a week scan with Malwarebytes)?

I have run 'sfc /scannow' with filtered output ('findstr /c: "[SR]" c:\.....\logs\CBS\CBS.log" and it appears as usual.

How can I lose my Windows activation?

A:Power Loss To Notebook Shows Loss of Windows Activation (!!??)

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

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I was wondering if any of you had any idea what is going on with my computer. In bios it has a whole list of keyboard errors that happen all the time. When I am typing an "s" will type "sasasasasasasasasasa" forever, a "w" will be "wqwqwqwqwqwqwqwq" and an "x" will type "xzxzxzxzxzxzxzxz" infinitely. Even If i don't type anything it will repeat "sasasasasasasasasasasasa". I've tried 3 keyboards with the same problem happening, and my mouse randomly quits working and I have to unplug and replug it for it to work. I have formatted my computer twice and still get the same problem, so it's not a virus. It does it even in setup. Also, even more annoying is the windows On-Screen keyboard I have to use to type, as it has the SAME problem and even opens random windows and programs with certain letters. At first I thought it was my USB controller going out, but if it was, then how come the windows On-Screen Keyboard still does this?

Any help would be amazing, this is so damn annoying. Have any of you heard of this? Should I just get a new motherboard since it might be a bad controller of some sort?

A:Keyboard errors, mouse disconnects, on-screen keyboard errors

Have you updated your BIOS and drivers?

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On my win7 64bit Thinkpad x230i I can no longer type with either the onboard or external keyboards.  The onboard mouse does not work either.  The only thing that does work is an external USB mouse.  
So far I have tried to reinstall the Synaptics drivers from Lenovo, reinstall USB drivers from Lenovo, download a BIOS update, and update Logitech setpoint. None of those worked.  
Also, when I go to Device Manager and I right click on the mouse and keyboards it says that I have the most up-to-date drivers.  I tried to do a System Restore, but Windows says that I do not have have any restore points created.  
Is my only option to reinstall windows?
Thanks in advance!!

A:Onboard keyboard, onboard mouse, and external keyboard do not work--please help

I would go into Device Manager...uninstall the native mouse and keyboard drivers...and then reboot the system.  Those drivers should automatically reinstall with (hopefully) undamaged new drivers that return original functionality.

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Sorry if this is in the wrong topic

im using Windows 7. Just got my Computer and for some reason
i cant hold a Key and Move the mouse at the same time....

i know its not really a big problem but its been bugging me lately

A:Keyboard + Mouse

Quote: Originally Posted by iNNOVATiON

Sorry if this is in the wrong topic

im using Windows 7. Just got my Computer and for some reason
i cant hold a Key and Move the mouse at the same time....

i know its not really a big problem but its been bugging me lately

Upfront, I have to admit its just a guess, but my hunch is that your keyboard is set up to move the mouse. The keyboard can be used in lieu of the mouse, in emergecy and maybe even years ago. Here is a link on how to set up the feature. I can only assume that this will give you a lead on how to change it back. Get back to us, its fun to guess and see if I am right.

How to Configure Keyboard to Move Mouse Cursor In Windows Vista My Digital Life

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Hi I got a problem.....suprise!!!

Recently, as I use my computer my mouse starts acting funny. At first it's fine but after awhile it acts weird. Sometimes the cursor will jump across the screen and I can only move it vertical on one side of the screen then goes back to normal. Then the scroll button won't work for a while..... then starts to work. When I play my Shooter games the guns switch on thier own as if I'm using the scroll button or the 12345 keys to change them. Sometimes my character can only look up or down for a while or I spin uncontrolably. THEN almost guatanteed when the above starts to happen (in a game or not) the Keyboard and Mouse DIE! I can't get them back. I have to restart.

Here is my spec.
- Windows XP, 3.5 GHZ P4, 1.5 GIG RAM. 120 Gig HD.
USB/ P/S2 Logitech wheel optical mouse (wired) not in USB slot P/S2
Microsoft Multimedia Keyboard (wired) in the keyboard slot P/S2

I have downloaded the latest drivers.

Any Sugs??? Has this happened to you?

A:Mouse and KeyBoard DIE!!!! Help!

I would delete the keyboard and mouse from Device Manager and reboot. XP will discover them and use XP drivers that normally work. But it sounds like you really should consider getting a gamepad for the PC that is designed for hard game use.

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