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Dell Latitude 3450 Kernal-power 41 - random shut downs

Q: Dell Latitude 3450 Kernal-power 41 - random shut downs

Dell Latitude 3450
Windows pro 7
Brand new HDD Solid state
A little over a year old (HDD died 9 days out of warranty....of course!)
Began acting strange again (maybe tied to prior to the HDD crash - not sure) a few days ago - it would reboot out of the blue or upon boot-up would get the login screen and then it would go black instead of loading the desktop.  Got error messages of corrupt file and disk read error yesterday.  Went through ePSA and was able to get it up and running - but something is seriously going on with this!  This is my husband's but I can remote into it - did last night and wandered around in the event viewer - but not knowing what I was doing in there - just saw many "critical" errors listed with Kernel 41....
Any suggestions on how to figure out what's going on?  

Preferred Solution: Dell Latitude 3450 Kernal-power 41 - random shut downs

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Dell Latitude 3450 Kernal-power 41 - random shut downs

Event ID 41 errors are simply Windows way of saying it doesn't know why it shut down.  Here's a link with more info:  http://support.microsoft.com/kb/2028504 As this is an SSD, there's not much in the way of tests.  There is a suggested tool for SSD's a bit down this page:  http://www.carrona.org/hddiag.htmlBUT, I'd suggest that the first thing to do is to backup all the critical data.  If this is a failing drive, you may not have much time to recover the data before it completely dies. Then, try another hard drive and see how that works.  They're fairly cheap these days - and you can even find stores that will let you return them if they're not needed (for your money back).If the new hard drive works well, then you can presume it's the SSD that's failing.If it doesn't work well, then you'll have to start checking cables and connections. We can help a bit if you can generate these 2 sets of reports:1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/When done a Notepad document will open with the name of the file and it's location.By default it'll be a .zip file located on your DesktopSimply upload the .zip file with your next post and we'll move on from there.If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/2)  Please do the following:- open Event Viewer (run eventvwr.msc from the "Run" dialog)- expand the Custom Views category (left click on the > next to the words "Custom Views")- right click on the "Administrative Events" heading- select "Save all Events in Custom View as..."- save the file as Admin.evtx- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html 

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The past 2 days my laptop has been shutting down whenever it feels like it. Out of nowhere it just turns off, no Blue screen or anything. All eventvwr gives me is "kernel-power error". Minidump folder is not created. When I tried running a chkdsk my laptop would freeze during the 10 second countdown. I could not exit the countdown. I tried going through bios but my laptop shut off while in bios. It also shut off randomly while I ran the rescue disk. HDD Re generator found no errors on the hard drive and no memory errors were found. I turned off RACtask and that didn't work. I have no idea what is going on or what any of this means:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2009-10-17T20:15:38.343617300Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
- <EventData>
<Dat... Read more

A:Error 41 Kernel-power random shut downs no Minidump

I tried going through bios but my laptop shut off while in bios

Your machine has a hardware problem. Further software troubleshooting is unfortunately pointless until the underlying hardware-level defect is resolved. It may be an outright broken bit of componentry, or it could be insufficient cooling due to dust buildup or the fan being blocked by placement.

The event you posted is only a side-effect of the unexpected power down event. In other words, it's not the cause, it's just Windows noticing that something "bad" happened just then to knock out the machine without a clean shutdown.

Since it's only two months old, the computer is presumably still under warranty. If that's the case, once you've ruled out insufficient cooling I'd strongly advise you to contact HP and to seek a replacement. My suggestion would be to stay away from stories of what happens while in Windows, and to focus their tech's attention on the fact that the machine has powered itself down unexpectedly while in the BIOS. That is entirely indicative of a hardware problem and it cannot be solved by anything they may ask you to change in Windows.

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I can see from the forums that this issue is occurring often with many users. Thus far, I cannot see a fix, despite extensive reading on the subject, without recourse to a new graphics card and PSU. Is it not about time that Dell owned up to this and issued new cards or at least gave the information required to solve the problem? This was a high cost, high end purchase direct from Dell and I need a solution. Please help.

Thank you


A:Dell XPS 8700 with AMD Radeon R9 270 - random black screens and shut downs

*Which* 8700 system did you buy?
The system that you bought was *fine* for how it was delivered and "spec'ed" for.
The system that you bought was *not* designed to allow the user to do "any type of upgrade" they wanted.
For *most* XPS 8700 systems, an MD Radeon R9 270 is far past what the system was spec'ed for.
Dell offers *many* *options* in building systems. :-)

You can't get a "high-end" desktop, and expect it to be able to be used like a hard-core gaming or graphics workstation.
From what I saw, the MD Radeon R9 270 requires a "big" power supply.


Since that advanced graphics card also generates a lot of heat, the *system* has to be designed to allow for that extra heat.

For the XPS 8900, Dell has their "extreme" series.
That's what's *required* for advanced graphics cards, *unless other mods are done to the system*.
For one, I strongly suggest a heat-sink upgrade along with a bigger power supply.

[on Soapbox] :)
Imho, if people want an gaming system, then Dell sells gaming systems. :-)
***If people want to upgrade a desktop, the it's 110% up to the user to do the required mods. And, realize that you loose your Dell warranty, and Dell support may not be able to help with any system problems. Dell support knows the systems that Dell sells. They can't know, or support, the trillions of com... Read more

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Hello Dell
Please guide me what is difference between Dell Latitude 3450 Vs 3460

A:Dell Latitude 3450 Vs 3460 ?

3450 = fourth generation Haswell CPUs.  3460 = 6th generation Skylake CPUs.  These are low-end business systems - basically cosmetically different Inspirons.  They're not full-featured business systems like the E-series (they won't take the E-dock expansion adapters, among other things).

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dell latitude 3450 is not starting, not even charging ,i have tryed all that i know , i have removed the battery and hold on to the power button for 15 seconds  still not working , please what can i do , please 

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Hello Dell
Please guide me what is difference between dell latitude 3450 vs 3460 ?

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I am new to this so I will try to explain my problem and hopefully someone can help me out. every time I try to use windows media player the system reboots.

here is what i have and am running

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer NVIDIA
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1837 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 2/14/2003
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name WLYFI06QVTFJ0KH\me
Time Zone Mountain Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 594.43 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.12 GB
Page File C:\pagefile.sys
my ram is 1 gig of matched 2100 @ 512 each.
I have tried reformating and reinstalling and every time it get worse. now I am having random reboots when trying to look at jepegs on the internet.
form time to time the computer will freeze and I have to do a hard shut down.
the screen saver will sometimes cause it to freeze. If any one could help me i would really appreciate it.

Thank you,


A:random shut downs

try going here and running their full tests, its free and will show you everything that is going on with your system. As far as windows media player try removing program and reinstalling a new one.

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Good Day Doctors,
I'm helping my friend with his HP pavilion laptop. It turns off randomly. While looking at it for an hour I notice it turning off and than rebooted.

Could it be set to restart within an hour?

Please let me know what to look for or test to run.
This system has: Win XP home,pentium 4, 3.00ghz,384 ram

Thanx in advance

A:Random shut downs

With a laptop, my first thought would be heat.

What are the system temps?

Have you cleaned the intake/exhaust vents with air?

Does the laptop do the same thing on battery power and AC?

Does it do the same thing in safe mode?

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So I have the same problem with my laptop computer shutting off by itself. It is a Lenovo 3000, N200, about 1 year old. It randomly shuts off while I am using it, this has occurred about 7-8 times in the past 3 weeks. Does the same advice apply, should I try to open it up somehow and clean it out? Am not really familiar with laptops.

A:Random Shut Downs II

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Sorry, but I'm a newbie at this....I have been having random shut downs on my new all in one (Gateway) and don't know if you would call that a BSOD?
When I come back to my pc I have to start over (start up button on side) and I get a small blue window that encourages me to send details to Microsoft....these files will be sent:
Should I follow the BSOD posting instructions, or is this an issue for a different area?
Thanks for your assistance.

A:I have been having random shut downs

Hello PalmettoQuilter, and welcome to Eight Forums.

Yes, please follow the Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information.

Hopefully someone will be able to help soon afterwards.

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I just got my computer about a month ago and it has started to randomly shut down while I am doing things. It also always shuts down when I leave it on. I scanned with like 3 different programs and none say there are any viruses. I have no clue whats wrong. please help! thanks

A:Random Shut Downs

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My laptop keeps randomly shutting down for no reason.

Deckard's System Scanner v20071014.68
Run by Richard on 2008-06-12 13:43:29
Computer is in Normal Mode.

-- HijackThis (run as Richard.exe) ---------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:43:49 PM, on 6/12/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\No-IP\DUC20.exe
c:\program files\internet explorer\iexplore.exe
C:\Windows\syst... Read more

A:Random Shut downs?

ANALYSIS: 2008-06-12 19:18:52
Description Version Active Updated
Windows Defender 1.1.3604.0 No No
Id Description Type Active Severity Disinfectable Disinfected Location
00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Users\Richard\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected] Read more

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Hi my computer has been shutting down randomly by itself, i have taken it back where i bought it from, he said there was dust in the ram slots and he cleaned it out, the next week it started happening again. I am running Windows Vista with a custom built PC. any tips would be great

A:random shut downs

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My other computer randomly shuts down anywhere from being on for 5 minutes to an hour or so.

I'm pretty sure it's not overheating, It runs at about 39-42c.

I ran Spybot S&D, it found like 2 things.

I also ran Adaware, it found 1 thing.

I updated both before using also.

Im not sure what else to do to find out what is causing the shut downs.

Thanks in Advance.

A:Random Shut Downs

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Hi, I'm on my mom's XP-running Compaq computer and there's a lot of crap on it. The problem I'm having right now is there are still pop-up ads coming and occasionally it'll just shut off without warning. Prior to that it was having something with lsass.exe causing an 'error' and making it reboot -- I'd heard it's a worm symptom, but I don't think I managed to extract it. I haven't had that error since installing a firewall, but it could be lurking there still. I've gone through this thing with both Spybot and Ad-Aware, and Spybot picked up something called Dyfuca Internet Optimizer that it wasn't able to remove because it was 'already running,' and Ad-Aware keeps finding something called Win32.Worm.Agobot.E that seems to keep coming back between each scan. Maybe they're the same thing, I dunno.I've tried also getting the XP security patch updates but Microsoft keeps timing out as it scans my system for needed updates.Any help would really be appreciated at this point. Here's the log:Logfile of HijackThis v1.99.1Scan saved at 8:02:56 PM, on 8/3/2005Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\savedump.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exe... Read more

A:Pop-ups and random shut-downs

Hello copperdog and welcome to the BC malware forum. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.Step #1Download CCleaner and install it but do not run it yet.Now we need to remove a service.Open Notepad and Copy/Paste the contents of the quote box below into the new document:  Const title = "Service Removal Tool"Set oWS = CreateObject("Wscript.Shell")sService = inputbox("Removing Service:",title,"MAPI")If sService = "" thenmsgbox "Script halted. No changes were made.", vbInformation, titlewscript.quitEnd IfstrComputer = "."Set objWMIService = GetObject("winmgmts:{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")Set colListOfServices = objWMIService.ExecQuery _("Select * from Win32_Service Where Name = '" & sService & "' or displayName = '" & sService & "'")If colListOfServices.count > 0 ThenFor Each objService In colListOfServicesobjService.StopService()wscript.Sleep 10000objService.ChangeStartMode("Disabled")wscript.Sleep 2000objService.Delete()Msgbox "The " & sService & " service has been removed or marked for deletion.", vbInformation, titleNextElseMsgbox "The " & sService & " service was not found.", vbInformat... Read more

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I have a Dell XPS 720 running a high def golf simulator... it is randomly shutting down on me...sometimes this can occur three times in an hour.. sometimes it can go for three days... no error messages...no logs.... I returned my first one because I thought it was defective...now I have another brand new machine and it is doing the same thing!!

A:Random shut downs

The Dell likely cannot handle the temperatures generated, nor the power supply demands, nor the Video Graphics, and may not have adequate memory. You will have to experiment with replacesments to each in order to figger out which is the cause. If you have 2 GB of memory, then it is one of the other three... starting with thermal paste on the heatsink, better heatsink fan that is not held down by plastics hooks. If you already have the memory, I would start with a better video graphics card.

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Hello all. I'm new to the forums so forgive me if I make an etiquette error!

I've recently rebuilt my rig: ASUS Crosshair IV Formula AM3 AMD 890FX SATA 6Gb/s USB 3.0 ATX AMD Motherboard, ASUS EAH6950/2DI2S/2GD5 Radeon HD 6950 2GB 256-bit GDDR5 PCI Express 2.1 x16, Patriot Viper II ĎSector 7í Edition 12GB (3 x 4GB) 240-Pin DDR3 SDRAM DDR3 2000 (PC3 16000) Desktop Memory Model PV7312G2000ELK, Crucial RealSSD C300 CTFDDAC128MAG-1G1 2.5" 128GB SATA III MLC Internal Solid State Drive (SSD), water cooled and running Windows 7 64 bit.

I get random errors that either cause or force me to reboot the computer. It happens during different activities so is difficult to pin down.
...Here's WHEN it happens: Initiating apps, like flash apps, playing Star Craft II and running skype, playing Dragon Age, and absolutely randomly....
I've replaced the power supply, which was old and am now running a 910W with a solid rail, so I don't think its a power issue. I've used mem-test to test my RAM over night, that came out fine, I've used some of AMD's utilities to stress test the processor over night and that was fine, I can run SD Mark and play Fall Out Vegas on the rig with no issues, so I hesitate to call the video card the culprit. I'm at a loss! The error message changes with the crash, making it even harder to pin down.. Here's the data from the most recent crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.... Read more

A:Random shut downs

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i'm having a real issue my laptop, it just powers off for no reason. i mean no BSOD, no overheating, i don't even have to touch it and boom just shuts down. i'm running vista (i know hold your applause) and i see a little triangle in the system tray with an exclamation point in it, when i cursor over it the message reads "MSASCui.exe - Corrupt Disk". but it seems like i have 5-10min max before the system powers off, which means i can't run chkdsk or any other system scans. this was my FINAL straw with vista so i grabbed my xp disk and started the countdown. i was right at the blue screen about to format it all, but knowing my luck it would power down mid-format, so i was going to let the computer idle for about 30min. and i was right, 8min in and blank screen! so if i can't run a scan, and i cant even wipe the machine WTF am i supposed to do?! any and all suggestions are welcome.


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My Computer is randomly shuting down. No common cause. seems that I have a lot of programs running in the background using a lot of memory space.

I've been using just the XP firewall and e-trust realtime monitoring.

Actually the only time it seems to be shuting down is when we try to run to many programs or high memory demanding programs.

A:Random Shut downs

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Ever since last night, my computer has been randomly shutting itself down as if someone just unplugged it and I have NO idea why. I don't notice any pattern to it, it just seems to just randomly shut itself off.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, x64 Family 6 Model 30 Stepping 5
Processor Count: 4
RAM: 3063 Mb
Graphics Card: NVIDIA GeForce GTX 580, 1535 Mb
Hard Drives: C: Total - 1430696 MB, Free - 662775 MB;
Motherboard: ASUSTeK Computer INC., P7P55D LE
Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled

A:Random shut downs

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System specs:
OS: Windows 7 ultimate 64 bit
CPU: athlon 64 x2 5200+
RAM: 3gb of I don't know what
MB: ECS-USA GeForce6100PM-M2
GPU: sapphire hd 5770
HDD 1: 500gb caviar black WD
HDD 2: 500gb Maxtor something or other.
PSU: Corsair CMPSU-600CX Builder Series

My problem is that my computer randomly shuts down. It is very much like a power outage has occurred: one second my computer is fine and the next it is completely off. According to event viewer it has happened 6 times since july 12, two of those times being today. It usually happens when the computer is idle, though it has also happened once when I was surfing the internet. I should also note that I purchased the graphics card and the power supply at the beginning of june. I also purchased the WD hard drive a couple weeks ago but the problem has been happening since before I got it. Also, my cpu idles at about 30 degrees Celsius and my graphics card idles at about 42 degrees Celsius.

I'm thinking the problem is a bad power supply, but my knowledge of hardware is pretty poor.

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So, a few months ago I bought a Dell inspiron 5552 laptop and in the past month or two I have been dealing with problems which are becoming VERY frequent. At random times, especially when I'm gaming, my laptop switches off - even when my laptop is cool. I downloaded Piriform's Specci and here are the results I got for the following hardware (Celsius): CPU 51, Motherboard 52, Hard drive 38 - These are the results on balanced and Dell battery life extender enabled. I've seen videos of dusting a laptop's ventilation system however their temperatures didn't seem to make a significant difference so I didn't try it. Any ideas?

A:Random shut-downs

Most probable issue is still the cooling and secondly too much power drain via graphics adaptor.

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Hello There,

I'm new to the forums, I normally don't go making posts (because pretty much all the time I search for something, someone else already has an answer). I got a problem with my computer.

Here's the specs:

64 Bit Windows 7 Ultimate
PSU: OCZ StealthX 600W
CPU: AMD 64 Phenom X4 9650
Heatsink: CoolerMaster (not stock)
RAM: (8GB) 4X2GB OCZ DDR2-6400 Platinum
Video: XFX Radeon HD 5770 850MHZ 1GB 4.8GHZ
Sound: Sound Blaster X-Fi ExtremeGamer & Sound Blaster X-Fi Extreme Audio

My computer has recently started shutting down on it's own. I have my PC running 24/7 doing multiple things at all times (I broadcast three radio stations amongst many other programs) - Although, with my specs it barely uses up 25% of system resources at any given time.

It started happening around the same time my PSU went bad. I thought the cause at that time was my CPU. I tested it and it was infact dead. I got myself another one locally and RMA's the OCZ one. The computer actually ran fine for a while and then it started happening again. I though maybe it was a coincidence since the PSU I got locally wasn't as a high quality I had (maybe not pumping enough power). I then decided to take that one out and put my new OCZ PSU back in. This is same 600W model but a replacement. My computer ran ok for a little while but then a big heatwave hit and we were getting around 30-35 C (90F) - and my computer s... Read more

A:Random shut downs

I would also like to add that when it does shut down, If I try to start it up again immediately it doesn't shut down again - lights in the fans will turn on but the PC will not POST. It will just hang there (Nothing on monitors).

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ive had random shut downs before they normaly have no pattern of when it shuts down i just push the plugs back in but i have tried that and it still random shut down it i can be playing games for a while then it would just turn off and then on the other hand it could be a instant shut down as soon as i press the power button i have run it on safe mode ran malwarebytes anti virus then when i turn it off it asks me to do a system restore and it all starts over again

A:Random shut downs

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I wasnt sure where to post this so I figured I'd just throw it here and a mod can move it if they see it nessicary. So a computer I just built was running fine with windows 7 and I had the hard drive from my old computer in it and I was transfering files from my old hard drive to my new one and my computer randomly shuts down. I tried to start it up after it shut down and it got 1/2 way through bootup and it would just turn off. Then I started it again and put it in safe mode and it worked fine. Then I unplugged my old hard drive and tried booting back into Windows 7 and it worked, I installed a few programs but then while I was downloading Firefox it shut off and now wont get past the mobo screen. Any ideas what the problem could be?

A:Random Shut Downs

Let's start with these free diagnostics:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
http://www.carrona.org/memdiag.html (read the details at the link)
http://www.carrona.org/hddiag.html (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: http://www.carrona.org/malware.html (read the details at the link)

Then, if the above tests pass, I'd try these free stress tests:


FurMark download site: http://www.ozone3d.net/benchmarks/fur/
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit


Prime95 download site: http://www.mersenne.org/freesoft/
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Numbe... Read more

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hey guys,

Windows 7 pro 32bit
ASUS P5LD2 bios date 8/28/09 ver.2002
Intel 945P (Lakeport-P) + ICH7R
Intel Pentium D 940 multi core
GeForce 8800 GT 512MB
3072 MB Ram
1 WD 500gig HDD
1 Seagate 1tb HDD

this was the 2nd time it happened(an unexpected shut down).i installed win7(retail) about a week ago.now this is happening,i don't know what to do please help.

my zip file has the Windows_NT6_BSOD_jcgriff2 and System health report in it.

A:getting alot of random shut downs


It seems like a hard drive problem is the most likely. I suggest that you test your Seagate drive first with SeaTools: | Seagate

Test your WD drive next: WD Support > Downloads > SATA & SAS > WD Caviar Black
ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware
Other than that, all I can suggest is removing some more risky drivers/programs.

Remove Avast with this tool: http://files.avast.com/files/eng/aswclear5.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

Also remove Comodo, and just use the Windows Firewall instead.

...Summary of the dumps


Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Nov 24 12:34:57.346 2010 (UTC - 5:00)
System Uptime: 0 days 4:42:10.190
BUGCHECK_STR: 0x7a_c000000e

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Hi, I just received my new laptop yesterday. I have not experienced any issues through out the day except it just randomly shuts down. It even happens when the adapter is plugged in. But it has happened a couple time when I was in the windows 8 app store, browsing on internet explorer, updating guild wars 2, and when I was spectating a game of league. I was wondering if anyone else has been experiencing the same issues or have any solutions.

A:y500 Random Shut Downs

yes. this just happened to me twice! I literally just took the laptop out of the box about an hour ago.  It's brand spanking new

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HI,I have a problem with random shut downs & freezes this will happen at various times no pattern at all.
I have ran scans and i believe there is a bug buried somewhere in system and my knowledge of the workings of PC'S is not great just enough to be dangerous and if i am really lucky it will be in the registry which is one area where a novice need not go unless you want to turn your PC into a door stop any ideas would be appreciated,thanks.

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my laptop has started to randomly shutdown...!

No warning or alert just switched off...
I have run every virus scan that i know and there is nothing...
Could it be the temperature cos it sure does get hot!

I have noticed that the fan sems to be running for a long time to but it may be that i have only just noticed.

Please, any advice!?!!
I am trying to finish my OU degree and I have to keep on restarting my work and saving every 20 seconds!!!

A:Random laptop shut downs.....!

If the fans seem like they run for a long time, I would check to make sure the vents are clean without any obstructions, dirt, etc. Also make sure where ever you place the laptop that you are not blocking the vents.

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Hi all. I have a few month old HP Pavilion m7 notebook. in the past two days it has given me several blue screens of death. sometimes it will just shut down completely with no warning. sometimes the screen distorts and the computer starts making a loud blaring screaming noise then it shuts off or i am forced to power it down with the button. after each of these episodes it takes several tries to get the computer to turn back on. the power light will come on and the fan will start to whir but otherwise nothing. moniter stays black. i realize my computer is probably screwed....this is very frustrating and scary. any advice is appreciated

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 8087 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 931703 MB, Free - 806695 MB; D: Total - 21861 MB, Free - 2354 MB;
Motherboard: Hewlett-Packard, 181C
Antivirus: Norton 360, Updated and Enabled

A:HP BSOD/random shut downs

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HI,I have a problem with random shut downs & freezes this will happen at various times no pattern at all.
I have ran scans and i read tw247's post and my sons PC is doing almost the same things is PC is doing i
believe there is a bug buried somewhere in system and my knowledge of the workings of is not great just enough to be dangerous and if i am really lucky it will be in the registry which is one where a novice need not go unless you want to turn your PC into a door stop any ideas would be appreciated,thanks.

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I'll start by saying my PC used to run XP and it ran it fine. Never a problem.

I bought it from a friend and it ran like a dream for months. Edit-was able to get in long enough to get the specs. AMD Athlon 64 X2 5600+ 2.8GHz. 4GB ram. 500GB hdd. If anyone needs to know anything else I'll do my best to find out.

It was more of a backup computer since my friend gave me a deal. So I figured I'd ditch XP and install my Windows 7 Ultimate.

So I did and it all went well. I got into 7 for a few minutes and decided to reboot to see how quickly it could get back up. This is when the power downs started happening.

It would start after the BIOS screen, around the time the Windows logo animation was coming up. The whole thing would just power down like I pulled the plug.

Other times it'd actually get through and get into the login screen and power down again.

Then if I did make it into Windows, it'd wait anywhere from 2 seconds to 30 seconds before just powering down again. No real pattern formed. I tried installing 64 bit and 32 bit versions. Exact same issues.

So I figure screw this and install Vista. Same thing, just that in the beginning it'd power down in the same situations but every 2 or 3 boot ups it'd let me into Windows and I could do whatever I wanted for as long as I wanted. That lasted about 3 hours before it shut down again. It's never at a specific time, as the only pattern is that it often happens sometime during bootup and if I can log in, it ... Read more

A:Random shut-downs. Very strange.

So far I logged in and it's not crashed yet.

Keyword: yet. After 2 days of headaches I fully anticipate I'll lose my patience and take this thing into the local PC repair place, which while very good at their jobs, isn't something I like to do.

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Had this problem for about a month or 2 now,
PC will randomly shut down when playing games, ive tried replacing my RAM, Motherboard, CPU, PSU but im still getting this problem.
Had a look in event viewer whenever the PC shuts down and it always shows event id 41, task category 63.
I'm running out of ideas on what to do and this getting really frustrating.
Any help will be greatly appreciated.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: AMD FX(tm)-8350 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 8
RAM: 16282 Mb
Graphics Card: AMD Radeon (TM) RX 480, -1 Mb
Hard Drives: C: 111 GB (60 GB Free); E: 0 GB (0 GB Free); F: 931 GB (47 GB Free); G: 1863 GB (272 GB Free);
Antivirus: Avira Antivirus, Enabled and Updated

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For some reason my computer keeps shutting down without me allowing it and various screens of death keep happening like memory management and irql less than nothing or something like that. I'm terrible with computers and I called for support from hp but that was no help. The person did say I had some issues with my registry and some temporary files... I'm trying to think of the adjective she used... I think it was sick or something like that. Maybe it was corrupt but I doubt it, either way I just want to fix it.

A:Random Shut Downs and BSOD

Am I right in saying that when your using the computer, occasionally it shuts down or Blue Screens (BSOD's)?

If so, disable Automatic Restart so that we are able to see the blue screen details.

1. Right-click on My Computer.
2. Click on Properties and go to the Advanced Tab.
3. Under the Startup and Recovery section click on Settings.
4. Under the System Failure section uncheck the Automatically Restart box.
5. Click OK and Click OK again on the System Properties box.

Then, should it occur again, write down the details. You should be looking for a long set of number, including many '0's and something along the lines or IRQL_NO_LESS_OR_EQUAL. This way, it is likely that we can assist.

Many thanks,

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My in-laws PC, which I built for them, has recently started to shut down on it's own. They also claim that sometimes it will not boot up. I have it back at my house, and it seems to be running fine. I let it run overnight, ran it through some benchmarks to stress it, and it seemed fine.

I see in the Event Viewer, under system, there are a number of critical errors relating to unexpected shut downs. My question is this. If the system shut off due to excessive heat, would that trigger a specific error in the Event Viewer, or would it just give the unexpected shutdown error?

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My HP Notebook, a Pavilion zt1250, started just shutting off. I called HP and the tech said to disconnect power cord and remove battery, then hold down power button for 2 minutes and let go, hook up and turn on. And this works for several hours and then the problem returns. Anyone know why this helps and better still, how to fix it for good.

A:HP Pavilion, Random shut downs

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Today I experience the oddest thing I have ever seen on my PC.

This morning the power on button would not start my PC. I checked the cable and the wall socket and popped the case to look inside. Nothing seemed out of the ordinary.

I turned the case on its side to get better lighting inside and the PC started right up. I was surprised at that so I stood it back up and it shut down. I hit the power button and nothing happened so I tilted it on its side and hit the button and voila, power. So I let it boot and after its all done and windows is up I can use everything normally with no issues. I turned the tower back up and it stayed on. Not 2 minutes later it shut off again and immediately restarted. The second time it did this it ran a disk check (Im assuming because of the sudden shut downs) and it turned out fine.

Right now the PC stays on like nothing is wrong when its laying on its side. As soon as I stand it back up it shuts down within a minute and restarts.

Its a Dell XPS 420
Intel Core 2 Quad
Q6600 @ 2.4 ghz
3 gig ram
32 bit OS Windows Vista
I have installed:
Nvidia 9800
+Extra Case fans

This PC has worked flawlessly since I bought it a year and a half ago (and immediately installed the card and fans). This is the first issue I have had and it feels like some sort of power short, rather than an actual PC issue.

Any ideas?

Thanks in advance.

A:Sudden no start - random shut downs

Sounds like your switch might be faulty what I would try is jiggling the wire to the power switch to see it shuts down.

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Computer Specs:
CPU: Intel Core 2 6600 @ 2.4ghz
Graphics Card: BFB NVIDIA 8800GTS
Motherboard: ASUS P5B
Memory: 2GB Patriot PC2 6400 RAM
Power Supply: Aero Cool 650W
Hard Drive: 320GB Seagate
Thermaltake Cooling System
Operating System: Windows 7 Ultimate
Here is my problem:

The computer is very fast(could be faster with better RAM!!), has 5 or 6 fans buzzing around in there and the graphics card is great. It runs most every game out there and can handle Adobe CS4 without even missing a step. However, when I am off of the computer for a few hours, and itís on, it will just randomly shut off.

My first thought was that it was too hot, but I check the temperature inside the tower in system setup and itís mid-40ís and I honestly have an amazing cooling system. So I doubt it shuts off because it gets too hot. Then I went and looked at the tower and on the mother board there is a bright green light that is on!? So I have to flip the switch on the power supply and then 3-5 seconds later the light on the mother board shuts off. Then I turn the power supply back on and then turn the computer on and it fires right back up again, no problems at all?!

I just donít know what this could be?? What would cause the computer to shut off, but the motherboard is still on until I turn the power supply off? Is it the graphics card? Does RAM have anything to do with it? I am so clueless and canít afford to go pay a repair shop $70/hr to diagnose it! Any help will be greatly appreciated... Read more

A:The Most Random Shut Downs, You Gotta Hear This!!

It's normal for the LED to be illuminated on the motherboard with the machine shut down. The LED is controlled by the power supply +5vsb rail (+5v stand by). The +5vsb rail is always on and the LED will stay illuminated until you either disconnect the machine from the source of power or cut the power supply off with the switch on the back of the power supply.

Even though the +5vsb rail is staying on it doesn't mean all the other rails are putting out the correct voltage. If your problem is not a temperature issue I would suspect that one of the power supply rails is "dropping out". If you can post a link to the power supply you are using it may help solve the problem, or take a pic of the decal on the side of the power supply and post it.

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As the description says, I followed the Guide on how to speed up the pc and i've also cleaned out the inside of my pc throughly and still am getting random shut downs and constant lag/ freezing of i.e.
DDS (Ver_09-03-16.01) - NTFSx86
Run by Banky at 22:21:00.95 on Mon 04/13/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.447.114 [GMT -7:00]

AV: avast! antivirus 4.8.1335 [VPS 090413-0] *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows L... Read more

A:Random Shut Downs and constant freezing of i.e.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

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Lately my computer has been acting up... re-starting for no reason, and the odd error pop up.
I've run trendmicro security and I don't get any results virus or spyware free...
but I am still concerned because a couple things look unusual to me in my hijack log.
Thanks for taking time to look at my problem.

Logfile of HijackThis v1.99.1
Scan saved at 8:52:05 PM, on 9/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\hiJack\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://pccreg.antivirus.com/11/PCC/1...01009&PID=CIB0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Googl... Read more

A:Random Shut downs, slow performance...

Your log is clean. What kind or error popup? Windows error?

Please run an online scan at http://www.pandasoftware.com/actives..._principal.htm
Once it has finished save the activescan log. Then post that log in your next post.

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I've noticed troubles with Microsoft office products for the past few months. Word and Excel would freeze just about every time I was in them. Since this was the only issue, I didn't think too much of it.  I thought maybe I had to uninstall and reinstall the products. Later, I am working on work for school, and a website didn't work on IE, I then switched to Google Chrome (which I NEVER use) to see if it would work. The homepage was startnow.com, which I thought was weird (I would think it would have been Google), and throughout my navigations in Chrome, I was getting MANY popups- but the website I needed worked, so I continued to use it for that day.
Fast forward a week or two. Yesterday I noticed that my Microsoft Office, as well as many other software programs on my desktop have been removed (a shell of the icon remains). When I tried to open them, it would pretend like it was reinstalling, then the computer would restart. After this, when the computer would turn on, it would restart after about a minute, even if I clicked on nothing. After a few iterations of this, I set my Avast to a boot-time scan. It found a few items and put in the quarantine chest. I thought this would fix the problem, but no. Although now the computer doesn't turn off after a minute, it DOES turn off if I try to go into the control panel, or try to fix my Office products. I can only work on the internet, and look at my kindle- but who knows for how long.
... Read more

A:Random Shut downs & uninstalled software

 Download Malwarebytes, get it up to date, and do a scan with it.  Click Quarantine All after the scan finishes.  Then boot to Safe Mode and do a full system scan with your Avast, since some viruses can hide in normal mode.  After that see if you can get to your Office apps.  If not, try re-installing Office with the Repair option.  
 After that if you still need help, Please download and run Speccy.  After running it click File -> Publish snapshot... Copy and paste the link it gives you into your next post.
 Then download minitoolbox and run it with the following boxes checked:
List last 10 Event Viewer Errors
List Installed Programs
List Users, Partitions, and Memory size
List Minidump files
Copy the resulting log and paste into a reply here.
Good luck

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I have a lenovo Y560p and sometimes while playing league of legends my computer randomly shuts down. i believe it may be because my Gpu is running too hot. It runs at around 57-59c idle and about 85-87c while playing. is this a possible reason or these unexpected shut downs?

A:Lenovo Y560p random shut downs

Overheating is indeed the likely cause of the shutdowns. Buy a can of compressed air and blow out all the vents and fans. If that doesn't help you may have to invest in a cooling pad for the laptop.

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Help me narrow down if its CPU? MOBO? or something else.... I have a computer which I have had for 4 years now... and it's always had this issue of it randomly shutting off. 70% of the time it happens when I am playing high graphics games, but 30% of the time it happens while the computer is idle.

As any pro would first guess, it might be a due to your PSU, then someone will say, oh its probably your RAM, try refitting or replacing. And them someone will say, oh its probably a bad Motherboard, then one will say its a bad GFX card.

So like all of what any new person might think, I have replaced a few parts since I Had an Identical System with similar specs just sitting there, being used as a regular home computer. But mine is more a Gaming computer.

My System specs:

Operating System
MS Windows 7 Ultimate 64-bit

AMD Athlon 64 FX-60 40 įC
Toledo 90nm Technology

Core 0
Core Speed 2860.4 MHz
Multiplier x 13.0
Bus Speed 220.0 MHz
Rated Bus Speed 1100.2 MHz
Temperature 41 įC
Thread 1

Core 1
Core Speed 2860.4 MHz
Multiplier x 13.0
Bus Speed 220.0 MHz
Rated Bus Speed 1100.2 MHz
Temperature 41 įC​
4.0GB Dual-Channel DDR @ 110MHz 2.5-3-3-5
Type DDR
Size 1024 MBytes x 4
Manufacturer Corsair
Max Bandwidth PC3200 (200 MHz)
Part Number CMX1024-3200C2

Frequency 200.0 MHz
CAS# Latency 3.0
RAS# To CAS# 3
RAS# Precharge 3
tRAS 8
Voltage 2.500 V

ASUSTeK Computer INC. A8N-SLI (Socket 939)

DELL 180... Read more

A:Random shut downs - dying CPU? MOBO? PSU?

If you can, go back to the way it was setup before you started overclocking and underclocking...
this problem can be one weak component, or using memory modules that are not matched or not the best for your machine...
I would make a log and keep track of what is going on when it fails... because it is difficult to track down... can be anything... hard drive, memory, CPU cooling, poor quality cables or connectors, too much or too little thermal paste...
The age of your computer is a clue that you need to start upgrading components anyway

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My computer has been experiencing random crashes usually while I use Avira or after being on for a little while when running some programs. I have just done a fresh install but I am still running into problems 
Im sorry if I'm not supposed to post the following information in the first post but i saw alot of the time it was needed so I'll post it here. If it is helpful i can try to move it to a separate post though also i have the BSOD dump logs if those would help as well.
I have also noticed that as time goes on while the computer is on that if i have a program playing such as vlc which uses sound that it will decrease in volume as time randomly goes on but that all of the sound options will say it has not changed.
MiniToolBox by Farbar  Version: 21-07-2014
Ran by sin pc (administrator) on 11-10-2014 at 16:42:14
Running from "C:\Users\sin pc\Downloads"
Microsoft Windows 7 Ultimate   (X64)
Boot Mode: Normal
========================= Event log errors: ===============================
Application errors:
Error: (10/11/2014 04:29:51 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1336) SUS20ClientDataStore: The database page read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 2228224 (0x0000000000220000)... Read more

A:Random shut downs and program crashes

I have also recently found that one way to get the computer to blue screen faster is by using the magnifying glass. With it my computer goes from having maybe an hour or two between crashes to only having 20 minutes between them. Also programs seem to have trouble installing especially steam.
edit: Also I have noticed that my video card seems to be constantly over 70 degrees Celsius and often gets to over 80 when the computer is about to crash. Sometimes it will stay at 80 for a long time without crashing though so I am unsure if this is related.

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My Asus K55A has been shutting down randomly. I do nothing really intensive on my laptop, just Word and Chrome. I have attached my admin events for reference. This has happened before and lead to a BSOD so I had the OS reinstalled and the only thing I have added to the basic system is Word. I have not updated to 8.1 so I am not sure if that really matters. I really need this laptop running correctly, I am taking the bar in July and cannot risk it randomly shutting down. Any help would be appreciated!
I usually am just on Chrome with a few tabs open or with Chrome and Word open. It just shuts down quickly and without warning and stays off until I turn it back on. Sometimes when I turn it back on it takes a while to load icons etc. Let me know if there is any other information that could help!

A:Random Shut downs on an Asus k55a

Please follow the instructions here..

Blue Screen of Death (BSOD) Posting Instructions

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Hello, any help on this problem would be helpful.

Windows has recovered from an unexpected shut down

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 3081

Additional information about the problem:
BCCode: 1
BCP1: 0000000074BA2DD9
BCP2: 0000000000000000
BCP3: 000000000000FFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I am using Windows 7
Asus Laptop
Full Retail
Only 8 months old

A:Keep getting random Blue Screen Shut Downs

Please visit Windows Update and get all available updates, then check the Important Updates and get Service Pack 1

Please uninstall all ATI software/drivers.
Then download and install the latest ATI Driver from here: ATI Catalyst

Please disable the USB 3.0 Controller in Device Manager. It's drivers are older and there aren't any newer one's available. Feel free to re-enable it once we're done troubleshooting.

Please uninstall the Samsung Kies software for the present. Feel free to reinstall it once we're done troubleshooting (I've seen problems with this one also).

- Please update these drivers from the device manufacturer's website - or uninstall/remove them from your system. Reference links included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:



szkg64.sys Wed Sep 30 15:26:58 2009 (4AC3B102) - STOPzilla
amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
AsDsm.sys Fri Feb 13 01:14:26 2009 (49950FC2)
lullaby.sys Wed Jun 17 22:45:32 2009 (4A39AA4C)
PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253)
iaStor.sys Fri Aug 07 08:23:37 2009 (4A7C1CC9)
AVGIDSEH.Sys Mon Sep 13 18:46:38 2010 (4C8EA9CE)
avgrkx64.sys Mon Sep 06 20:49:37 20... Read more

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