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MY warranty on X240

Q: MY warranty on X240

Dear All, i have Lenovo X240 which I bought from France two years ago. It's serial number is PF00YEU9. Currently i am in the UAE on an international assignment. I took my laptop to local service dealer for screen replacement for dead pixels but he refused to take the laptop, saying he was.not sure whether the laptop covered under international warranty or not. He asked to to talk to Lenovo customer service at 800035702810, and if they agree, I've to show an email evidence to local dealer that it is covered under international warranty. I tried on this number but it's not responding. I tried to find customer support email but it's not available on lenovo's website. Only one month warranty is left on my laptop and I am not going to visit France in next couple of months. Please advise what to do? regards

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RELEVANCY SCORE 200
Preferred Solution: MY warranty on X240

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RELEVANCY SCORE 65.6

Dear All, i have Lenovo X240 which I bought from France two years ago. It's serial number is PF00YEU9. Currently i am in the UAE on an international assignment. I took my laptop to local service dealer for screen replacement for dead pixels but he refused to take the laptop, saying he was.not sure whether the laptop covered under international warranty or not. He asked to to talk to Lenovo customer service at 800035702810, and if they agree, I've to show an email evidence to local dealer that it is covered under international warranty. I tried on this number but it's not responding. I tried to find customer support email but it's not available on lenovo's website. Only one month warranty is left on my laptop and I am not going to visit France in next couple of months. Please advise what to do? regards

A:MY warranty on X240

Anybody please?

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RELEVANCY SCORE 65.6
RELEVANCY SCORE 42.8

I bought a Lenov Ideapad 510 15IKB on 14th April 2017. Now I'm facing 2 issues with the warranty registration and warranty upgrade: Issue#1On April 16th I registered the base warranty of my product as it should start from the purchase date of my product. After few email conversations for purchase proof, finally on 3rd May, I received email confirming the base warranty registration of my product. It was starting from 14th April 2017 and ending on 13th April 2018. I checked the same on lenovo website. But few days back when I again checked the warranty status, it was restored to factory warranty (15 Oct 2016 - 13 nov 2017). I don't know why this happened and how this happened. When I contacted lenovo, they said that warranty is updated in their database but how can I beleive when I can't see this on warranty lookup section of the Lenovo official website. I have also attached the screen shot of warranty lookup page as of today (22 June 2017). Issue#2I registered for 2 year warranty extension under Back To School offer (Ticket Number - ADP-BTS-025399) on www.buyalenovo.com and made a payment of INR 999/- on 6th May 2017. On 10th May, i received an email confirming the receipt of payment and in the same email, it was mentioned that warranty certificate will be mailed to me within 7 bussiness day, but till the date I've not received any warranty certificate, I've sent so many emails in last one week, but I didn't receive any reply to any email. I tried to reach the A... Read more

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RELEVANCY SCORE 42.4

sir service engineer told me that your ram socket burns due to heat or power fluctuation  and so we have to change your motherboard for that and this is not covered in your warranty. i have adp warranty .So can i arugu with them in these conditions  ?Is warranty doesnot cover issue due to power fluctuation , which cover accidental protection, too ?

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RELEVANCY SCORE 41.6

My dell xps 15 9550 was purchased with a 3yr extended warranty.  After getting an email offering to sell an extended warranty, I checked the dell warranty status.  Sure enough, no extended warranty appears.  Is this a system problem or do I need to do something.
Thanks

A:extended warranty not showing up in warranty status

Was it ordered from Dell, or from a third party - or puchased through a retailer?

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RELEVANCY SCORE 41.6

sir hi actually i bought my lappi last year in the month of may 25th and since i was in last year of my collage i did not bother  to extend becouse of money issue. can i extend the warranty of the lapptop now ??pls help and if yes then what all the procedure i need to follow. ?  w/w  aayan akash. 

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RELEVANCY SCORE 40

Hi, My laptop's manufacturer warranty has expired on January 24 2016. Can I buy extend warranty for my lappy??  

A:Can I extend the warranty after its manufacture warranty has...

Hello, If unit doesn't have any issues right now, yes you can extend the warranty. if there is any issue with the laptop then after repair you can extend the warranty  #hpexpertday




Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

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RELEVANCY SCORE 40

Have purchased a netbook HP15AY-078TX bearing S.No. CND6300CVS & product id X5Q23PA#ACJ. Want to check the warranty and extended warranty offers.

A:Warranty & Extended warranty offer

Hello  Verify the warranty status here: http://support.hp.com/us-en/checkwarranty     Extended Warranty :http://www8.hp.com/in/en/support-drivers/carepack-services.html?jumpid=in_r10104_in/en/ps/corp/carep...Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 38.8

As the title suggests - my invoice specifically says 3yrs warranty was purchased with my M3800 in November 2014. I'm now showing as out of warranty after 2yrs
I'm having issues with a screen that was replaced in May/June 2016 and would like a replacement as I believe the unit is faulty. Please can you get in touch to resolve.
Thank you.

A:Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

Hi DModi,
Thank you for reaching out to Dell Community Forum.
please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address along with the invoice copy.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 36.8

My brother got a X240 with a regular 1TB HDD, and I'm looking to help him with upgrading to an internal SSD for the OS/Apps. I first thought it just used a regular mSATA, but it apparently uses a new style called M.2.
 
Unfortunately I can't seem to find any info on what's supported, how large can they be, etc...
 
My local computer store has this for M.2 in 512gb size, would this fit in the X240?
 
http://www.canadacomputers.com/product_info.php?cPath=179_1229_1296&item_id=072253

A:X240 M.2 SSD

Howdy HiVolt,
 
I don't think that one will fit.  There are several different lengths of m.2 SSDs and the one in the X240 is 42mm.  The one you linked is longer than that.
 
Up until recently the highest capacity 42mm part was 128GB IIRC, but I think someone has come out with a 256GB 42mm unit.  [edit] I'm not able to verify that just now.  [more edit] Yes I am.  See post below.
 
Here's their compatibility list.  Please note I have no personal experience with this company.
 
http://www.mydigitaldiscount.com/m.2-ngff-ssd-compatibility-list.html
 
Z.

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RELEVANCY SCORE 36.8

Hello. Is it possible to use FDE in Lenovo X240 via any built in feature (in Bios or another brand software)?Does processor support the encryption directly?How safe is HDD password? Can I remove HDD and plug it in another pc and read sectors? 

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RELEVANCY SCORE 36.4

Just wondering if it were possible to swap a non-backlit keyboard with a backlit keyboard on the x240? If so, what is involved? I know that it was possible for the x230, but wasn't quite sure about the x240. Jeremy













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A:x240 Keyboard

Yes, it's possible.Common question here. For examlpe:http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T440s-Backlit-Keyboard/m-p/1743845#M103650Another laptop series, the same solution. Of course, .pdf files differ.

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RELEVANCY SCORE 36.4
RELEVANCY SCORE 36.4

Changed system board and during post get 3 beeps twice then 1 beep. Does anyone know what this means?

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RELEVANCY SCORE 36.4

Dear all, I need information to make sure about SSD that compatible with x240. In my country there are too few brand and type of SSD, I found PLEXTOR M5 Pro Xtreme 512GB with SATA III & 7mm thickness. Is the SSD compatible to x240 (SATA interface & operational)? Thanks a lot for your help. Best regards, Wong 













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A:x240 SSD compatibility

Hi Wong,
 
Welcome to Lenovo Community!
 
As per your query we understood that your query is about SSD compatibility on ThinkPad X240.
 
We regret to inform you that the ThinkPad X240 will support maximum up 256GB SSD SATA3 drive.
 
For complete details on all the hardware specification please click here.
 
Hope this helps.
 
Best regards,

Hemanth Kumar






Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 36.4

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RELEVANCY SCORE 36.4

Hi, We are experiencing issues with our x240-x260's Win 7 64-bit laptops Windows 8.1 and up seem to be ok so far The CPU is reaching 70 degrees and even goes up to 75 degrees in one case we have seen so far We have checked the task manager and the CPU looks fine, everything is appearing normal (CPU levels are average not high at all). Memory is also looking fine. Battery is also dead between an hour or 2 as well. Has anyone else experienced this issue? Thanks

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RELEVANCY SCORE 36.4

I would like to add NFC Module to my X240 20AL which originally does not have NFC on it.I found "04W3800 Foxconn 20792S NFC module without antenna" in the FRU list, but as it says, it is "without antenna". And I can't find any FRU for NFC antenna.Does this module needs an antenna to be purchased seperately. or it works fine if I just purchase the module 04W3800 and install it?

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RELEVANCY SCORE 36.4

Hi,I have the following problem. The 'Fn' key is not working. When I press 'Fn+Esc' to enable the FnLock, nothing happens. But when I switch the 'Fn' and 'CTRL' key in the BIOS, I can press 'Ctrl+Esc' to enable the lock (small green LED on the 'Fn' key is on). But then the 'CTRL' functionality (now on the 'Fn' key) is not working anymore. The shop where I ordered the Laptop already replaced the keyboard but this didn't help. Does anybody have the same problem and can help me? Thank you. Additional information:- I ordered the Laptop in Germany, but with an US keyboard layout (the Shop replaced the german keyboard with an english one)- I updated the BIOS when I received the Laptop (below the BIOS information): BIOS Information    Vendor: LENOVO    Version: GIET72WW (2.22 )    Release Date: 03/25/2014    Address: 0xE0000    Runtime Size: 128 kB    ROM Size: 16384 kB    Characteristics:        PCI is supported        PNP is supported        BIOS is upgradeable        BIOS shadowing is allowed        Boot from CD is supported        Selectable boot is supported        ACPI is supported        USB legacy is supported  ... Read more

A:X240 Fn-Key not responding

exact same problem here. waiting for an answer, because it kinda sucks.

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RELEVANCY SCORE 36.4

Servicing a X240 laptop, m/n 20AMS0G10F, came in because of no AMT option available in the bios. Called Lenovo Tech Support, case#304TQ58, and replaced the system board. When laptop first powered on noticed AMT option was available, set the time and date, rebooted and ran the Maintance Disk ver 1.86, after input of the s/n and m/n rebooted the laptop and AMT option is now gone.Called Lenovo Tech Support again and was told to replace the board again, replaced the system board, powered the unit on and checked, AMT option was present, input the time and date, rebooted and ran the Maintance disk again, input s/n & m/n, reboot and again the AMT option is gone.Any AMT experts out there? Any way to bring this option back? HELP! Have another that had the board replaced, has AMT now but afraid to run Maintance disk. 

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RELEVANCY SCORE 36.4

I recently purchased a refurbished x240 - I am having 2 issues, which I would welcome help with: 1. the areas with buttons on the top and bottom of the track pad also move the cursor - this often causes an inaccuracy, with the cursor moving slightly before or after pressing one of these buttons - is there anything which can do done about this, or is it a design fault? 2. my computer arrived with no internal battery, just a 6-cell external battery - the seller claims that the internal battery only functions if the external battery is a 3-cell, and that there is therefore no point in me purchasing an internal battery - can this be verified? Thanks for your help! 

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RELEVANCY SCORE 36.4

I'm looking for a repository for old wireless drivers for the X240. We need to run some tests with old drivers vs. new but I can't find them to download.Thanks.

A:Old drivers for X240

Hello and welcome,
 
I don't have a direct answer but there may be a way to finesse this.
 
Just did some poking around in the Win 7 wifi drivers.  Using the 64-bit Win 7 Intel driver,  I copied the link to the latest and replaced the "version" part of the link with an older version extracted from the readme.
 
I was able to download nz0wh0w 2016/05/10 by modifying the link to the latest version.
 
Does that or similar get you what you need?
 
Z.

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RELEVANCY SCORE 36.4

I?m unsure if I?m doing the right thing here, never posted anything like this before. The X240 laptop I have was working yesterday, and I put it to sleep so I could continue working later. However now it won?t turn on at all, except the lights over the F1 key, F4 key, and Fn are on. It wasn?t plugged in, but this has never happened before. I?ve also taken out the battery in a myriad of different methods people have suggested online but there?s been no mention of the lights still on.  If if I could get some help, that?d be great. I don?t know much about computers.

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RELEVANCY SCORE 36.4
RELEVANCY SCORE 36.4

Hello, In short, fn key does not work in lenovo x240 with latest bios update (2.35). I can swap fn and ctrl keys, and then function keys works via the ctrl key, but the fn key does not work as ctrl. I think this problem is OS independent (tried w10, w7, ubuntu). I have tried installing older bios for this model from the following page:https://support.lenovo.com/es/en/olddownloads/ds035950 But I can only install a few of the newest ones, as the older ones report that they are not compatibles with my system (though the readme says w7-w10 compatibility). No luck with any of the ones I could install. I also tried the hotkey features integration from here, no luck either:http://support.lenovo.com/es/en/downloads/ds029026  This question has been answered a gazillion times, but ill do it one more time as there is no solution posted anywhere. Examples:https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X240-Fn-Key-not-responding/m-p/1551442/highli...https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X240-Fn-key-not-working/m-p/1844428/highlight... Cheers and sorry for cloning this question one more time (I'm sure you can smell my desperation).

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RELEVANCY SCORE 36

the laptop currently has a 4g stick.  when an 8g stick in installed the laptop does not boot, no Lenovo splash screen.  the RAM works in another pc.  upgrading the BIOS to the latest version did not help.

A:x240 will not boot when upgraded to 8g

It is safest to use sticks that have Lenovo FRU stickers on them.  Most are compatible, but some are not.  You need DDR3L (low-voltage) RAM.  1.5V sticks will not work.  Also avoid those with the name "value" in them.

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RELEVANCY SCORE 36

I am faceing with a problem with my x240 thinkpad. I want to boot it up but it didn't. I noticed strange sounds, it was the hdd. I've tried to boot it up with a new one and enter the bios. It was stuck on the lenovo screen for a few minutes without any response, after it dissappeared and it showed up an icon requesting a password or code I guess. Please help me!
x
 
Mod's Edit: updated model information in Subject line and moved post to the correct forum
 

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RELEVANCY SCORE 36

My Thinkpad X240 only comes with an external battery pack, no internal.  I usually power down my laptop at the end of the day.  The following day it won't power on.  I have to remove and re-insert back the battery pack before it turns on. If I power down and leave the laptop for 2hrs it will power up without me having to remove and re-insert back the battery pack.  But if I leave the laptop powered down for more than 3hrs I have to do the process to turn it back on. The battery charges normally, I usually get 4hrs out of the 6 cell pack. I ran the Lenovo Solution Center Comprehensive Tests, no errors found.  I also did the rest button but it won't power on without going thru the process of battery removal.    

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RELEVANCY SCORE 36

bought a refurbished x240 online (India). On powering it on I see that it says battery #1: Not present. From what I've read some models ship without internal batteries, but I haven't been able to check if my model should have it or not. Model is: Machine Type Model: 20AMS0SQ1APS: External battery works fine, and shows up as battery #2

A:x240: Battery #1: Not present

Hi Madhukar, 
 
Welcome to Lenovo Community! And happy to have you here.
 
As I understand that you are looking for the query regarding Internal Battery for your x240
According to MTM it has internal battery. Below are few internal batteries for your model

45N1109  Panasonic-SANYO 3cell 
45N1773   Panasonic Rogue Integ 3cell 

 
I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 Cheers,
Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 36

Hello, My X240 screen suddenly have a straight line on the left side of the screen and I already tried to change the LCD cable/LCD panel but it still not change. hope it is not caused by the MB issue. Please advise how to fix it.....  


























image1.JPG ?480 KB

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RELEVANCY SCORE 36

I am looking for a speaker system under $50, and was looking at two different sets. The logitech X230 and X240. I noticed that the X230 has a more powerful subwoofer and satellite rating. The X240 is more expensive, but IS that because of better sound or just the ipod dock? I have an ipod so that would be helpful, but I definately don't want to sacrifice any sound quality.
Thanks
 

A:Solved: X230 vs. X240

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RELEVANCY SCORE 36

Hello, I am using an X240 with the following specs: Processor:  i5-4300 CPU @ 1.90 GHz 2.50 GHzRAM: 8.0 GBSystem: 64 bit, Windows 7No external monitors When my computer lid is closed and it automatically sleeps it is not possible to wake it again when I open the lid. I will move the mouse (both the external and the built in), touch the keys, and even push the power button and it will not wake up. The power button light remains solid. The only way I have figured out how to wake it up is if I plug in a VGA cable that is connected to an external monitor or projector.Does anyone know how to fix this?  

A:X240 will not wake from sleep

First step is to look in the event log to se if a device is throwing a message about a problem entering the sleep state.

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RELEVANCY SCORE 36
RELEVANCY SCORE 36

Hi, I'm having problems with my X240. I'm running Windows 10. When I shut down the computer, it stays off for 2seconds and then boots back up. This only happens on battery power, when connected to AC the computer shuts down fine and stays off, BUT if I remove AC it boots up in 1 second.. This is really weird.I've disabled the "Turn on fast startup" option and had a look at the options in BIOS but no luck..BIOS version GIET87WW (2.37). Thanks in advance,Mart

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RELEVANCY SCORE 36

Hello,I'm sitting here absolutely confounded. I just reinstalled Windows on my x240 and decided that, while I was at it, I might as well remove my BIOS password, as I am no longer in school. I primarily use my laptop at home, so a password isn't really necessary.I go into the BIOS and straight to the security tab. I start disabling everything that is enabled and related to Supervisor password, Boot-up password, Start-up password and so forth. At one point, I am prompted to type in my current password and next to fill in my new password and to type it in once more. Being somewhat familiar with how unintuitive a BIOS can be, I leave the fields where I have to type in my new password blank, thinking that the BIOS will then assume that I want to have no password. I leave the fields empty and hit ENTER. It accepts this for some reason. I get a system halt for some reason and my laptop reboots. I am then prompted to type in my BIOS password as per usual, but it won't accept the password I usually use, which means there's an active password, but no longer the one that I've set prior to this. I try different passwords, I try just hitting ENTER, but no luck.I am locked out of my laptop and every Google result even remotely related to my issue suggests that I have to purchase a new motherboard for my x240. Really?I did not set a new password, I left the fields BLANK and hit ENTER. I have no idea what the password could be.I figured perhaps the BIOS password reverts to a prior password,... Read more

A:Lenovo x240 LOCKED OUT

Ok, this is embarassing but it might be something to learn from.I just remembered the very first BIOS password I set. I tried it, and it worked. Leaving the fields blank caused my BIOS to revert to the earliest password, which is the password I set prior to the one I am using now.Either that, or my supervisor password and my start-up password were different.Anyway, feel free to mark my thread as resolved or just delete it.

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RELEVANCY SCORE 36

Can't reset my X240 because of the encryption on the hdd. Help needed!

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RELEVANCY SCORE 36

Hi My X240 needs 17s until the first message appears on the screen.Usually this takes about 2s (no matter whether Quick Boot is on or off).Everything else works fine. By searching for similar problems I found about a dozen threads covering the same topic (for other models), but no solution. The laptop has the newest BIOS (2.40). Unfortunately I can not test any downgrade, because of security reasons. I tried to force a downgrade by extracting the BIOS files and by using a generic flash tool, but I did not succeed. If someone knows how to do that, please let me know. Resetting the BIOS did not help.In the last few days I tried almost every combination of BIOS settings, but no success. I should mention, that the Intel AMT has been configured to be permanently off. I should also mention, that for testing purposes I'm using a minimalistic setup: the naked mainboard just with the CPU cooler, a DRAM module, and a SSD is hooked onto a docking station. Any help greatly appreciated. regardsEdmund 

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RELEVANCY SCORE 36

Hi, greeting from indonesia.I really need help. Currently my X240 cannot connect to WiFi (basically, it connected but can't get IP from access point while my another devices can do it). I have tried to re install the driver, unlucky it won't work. I use Windows 7 Pro.Then I tried to update the wireless software (intel proset wireless) using v.20, but unlucky it also won't work.please give me advice on this. Any help will be much appreciated. thankyou

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RELEVANCY SCORE 36

Hi, My dad is sending me his x240 that he no longer uses. I want to learn about upgrading the laptop. 1. SSD Drive (upgrade from old SATA to SSD)- What type of drive is required?- What tools do I need to replace the hard drive? 2. Operating system- How do I do a fresh install of the operating system once I have upgraded the drive to a new SSD drive? There is no CD/DVD.  3. Battery- How do I replace the battery to a new one to get better battery life?- Where do I buy it/ what type do I need? 4. RAM- The laptop will not be used intensively. MS Office, emails and browsing. Maybe a bit of photo editing/viewing. Will I need to upgrade from 4GB?- If so, how do I do this/what type of RAM is required? Thanks,  

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RELEVANCY SCORE 36

Hello,I have Lenovo X240 with two discs 500GB HDD SATA 6Gb/s with additional mSATA SSD 24GB . Computer is running very slow and I would like to upgrade disc to SSD. Can anyone give me piece of advise what would be the best option?- change the HDD for SSD and get rid of the additional SSD- keep HDD as a storage and replace mSSD?- or is it time to change computer?Thanks!  

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RELEVANCY SCORE 36

Hi i didn't want to start a new topic so if it's not a problem i post here. I just bought a second-handed laptop,thinkpad x240 , it is in very good condition  and  i'm very happy with it.  the only downside is that it has a german keyboard but i managed to get some stickers to some of the buttons. my x240 specs are: i5-4300U( 1.9GHz), 8GB RAM, 180GB Solid State Drive, 12.5in 1366x768 LCD, Intel HD Graphics, Wireless option, WWAN, Bluetooth, 1Gb Ethernet, UltraNav, Secure Chip, 6c Li-Ion, Win10 Pro 64. when i click on lenovo website and intel one as well,  after i scan the system , it says it is a i5-4300u 1.9ghz to 2.90 ghz so far so good, the problem is when i click to settings  about my device it says it is a i5 4300u 1.9-2.60ghz. how is that possible? thank you in advance for your answer 
 
Moderator note:  off-topic post moved to its own thread.  Subject edited to match content.  Was:  Re: Backlit keyboard x240

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RELEVANCY SCORE 36

I have lenovo thinkpad x240 with MTM 20AMS36W0Z.Does this computer have keyboard backlit feature ?

A:Backlit keyboard x240

Hello and welcome to the CommunityFactory configuration of this laptop features a keyboard backlight. The space bar should have small flash icon.

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RELEVANCY SCORE 36

Hi my x240 suddenly started to show error 1802 although i never touched the networkcard. dont understand it.tried updating bios but didnt work, now i want to get the networkcard out, so i can atleast use it without internet connection.My Problem is that the Users Manual recommends to deactivate the internal batterie bevor performing any actions on the notebook. But I cannot enter the BIOS to do so. when starting and pressing F1 or Enter to go to the BIOS. The Error 1802 occurs and all i can to is power off..now what can I do? is it sufficient to open the base cover and immediately disconnect the battery connector without disabling it in the BIOS or do I risc damaging the notebook? Thanks alot for any help

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