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Still having disconnection issues after factory reset

Q: Still having disconnection issues after factory reset

I have a sony vaio laptop and for the last month or so I have been constantly disconnecting from the internet every few minutes, I'm pretty sure the problem is within the laptop as other devices are fine and never disconnect.

I factory reset my laptop yesterday and I am still having this problem, it is extremely frustrating as I play an online game..

Please help,

Preferred Solution: Still having disconnection issues after factory reset

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Still having disconnection issues after factory reset

Do you disconnect when you're NOT playing online games?

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I got this today "Your device is at risk because it’s out of date and missing important security and quality updates. Let’s get you back on track so Windows can run more securely. Select this button to get going"

I ran several command prompts including chkdsk,  got  a repair utility to repair registery... etc,  defragmented and everything  I tried every solution found online and  I still  get this error when useing updates.  I even updated my drivers. I tried everything,  s  I even uninstalled my antivirus and tried it again.   I gave up and tried to do a reset  and also tried to whipe everything and do a reset and can not. really odd. 

Any insight will be appreciated.

Also on the microsoft website I saw a security update dated 09/25/2017 ( today)  and when trying to manually update it said it did not apply to my pc.  I own a Dell Desktop all in 1 64-bit operating system Product ID 00325-95873-11633-AAOEM touchscreen 24 inch all in one

A:Windows 10 update issues. Also can not do a factory reset or any kind of reset

This sounds like your system took a hit with phishing-ware or other malware.
Factory reset instructions:

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I am currently trying to factory reset my computer, however, I am unable to do so as i do not know my login details, i have tried to factory reset the computer through the advanced settings, but i am also unable to do so, as i am told that the 'bootmgr is missing'. And i cannot think of any other way to factory reset the computer.

A:Factory reset issues

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I recently upgraded to windows 10 in August and I am fixing to sell it. Now when I go to do a factory reset I get to the pick your keyboard and I cant do anything no mouse no keyboard no nothing. Any clue to what is going on ?

A:Factory reset issues

Welcome to the forum. Win 10 will remove any factory reset use a win 10 DVD and do a clean install deleting all partitions you can download the DVD from ms media creation tool

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After doing a factory reset with my windows 10 pc my mouse and keyboard are not responding I changed key boards and mice but I can not select any options when I have to select timezone and language if anyone can help I would appreciate it.

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I go to do a factory reset and it asks for windows instalation or media to continue and i cant figure it out and i try to do a reset to a time when i backed my computer up and it does all the steps and at the end it says error and it couldnt complete. Please help

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So today, I factory resettled my computer after having many BSoD and just gave up. Now, my issues involve 0x0A or 0x1E, my computer freezing with no errors, or being unable to boot up. I've done clean booting it, malware scanning, virus scanning, and windows memory test. Can you guys help me? I will attach mini dump files when I get to my computer. I'm on mobile.

A:Many BSoDs and Issues After Factory Reset

May be caused by some outdated drivers.

When you will be back on the computer, post it following the Blue Screen of Death (BSOD) Posting Instructions. Attach the data in your next post.

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Hey there,I was having an issue with my S3-392 whereby it would not shut down or sleep.  It would just stay half on whereby the screen was black but the fan would stay on and it wouldn't fully shut down.  I eventaully managed to shut it down but when I restarted it, it wouldn't load the OS.It's out of warranty so took it to a computer repair shop who said that the OS was corrupted and would need to be reinstalled.  I agreed for them to go ahead and do this.  Since I've gotten it back I have realised that the sound volume/quality is v poor.  Obviously seeing as the reloading of the OS (Windows 10) wouldn't have had all the original Acer software/drivers then the original sound software is now gone.  Is there anywhere I can download some decent sound drivers? Also, the laptop no longer recognises my wireless mouse.  Is there something I can do about that?  Or do I just need to buy a new mouse? Many thanks!

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I have a G50-80 latop which was upgraded to Win10 quite a while ago. Recently it started having trouble with hardware and software that once worked not working any longer. I decided to use the factory reset option to take the system back to Win8.1. Before doing this I uploaded the more critical of my user files to a cloud service and created a Windows system recovery image to an external SSD connecterd via USB. I also created a system recovery CD. Once I felt all was safe, I pushed the little button and began the factory reset. It worked beautifully, the system came up in Win8.1. However, the files I had uploaded to the cloud didn't fully propagate, and I needed to restore the Win10 image to get them back. After many attempts to get the Win10 upgrade to work, I was finally able to boot Win10 and restore from the system image from the SSD. I found the files and more securely saved them for later access. Now, I needed to perform one more factory reset to bring the system back to Win8.1. But, the operations to do so resulted in the system rebooting back to the Win8.1 installation. It was not able to start the factory reset. Some reading on the internet indicates that if the HD partitions are written to by software other than the Lenovo OneKey tools that any attempt to use the factory paritions to do a reset would fail with the symptoms I was seeing. Using the Win10 disk management tool, I can see that there are 6 paritions on my HD. They are called "Reco... Read more

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I have a Acer Win 7 laptop and when I bought it nearly a year ago I set up a homegroup on it. Let's call it Homegroup1. I was negligent and did not record the homegroup password, or, if I did, I don't remember where. I had some issues with the laptop and sent it in for warranty work, where they replaced the hard drive and required a factory reset. When I did the factory reset, I set up a 2nd homegroup as prompted. Call this Homegroup2. My husband joined Homegroup2 on his laptop and has the password there. And all went swimmingly until it became obvious the laptop repair didn't actually fix the problem and I had to send it back in AGAIN. It returned with the same hard drive and settings, but I no longer seem to be able to access or detect Homegroup2. I am, however, detecting Homegroup1, which has an unknown-to-me password and is basically being run by a nonexistent PC (since the computer running it got reset and now has a new name and identity). I tried to enter Homegroup2 Password and Windows rejects it as the wrong password.

I would like to delete ALL these homegroups and try again because this is ridiculous. But I can't get the "original" PC (the one I had to reset) to leave the homegroup and therefore delete it, because apparently to delete the homegroup all computers have to leave it. Is there some way to do this? Because it seems like I'm in a catch-22 devised by evil geniuses.

Also I am unable to "detect" the printer on the network a... Read more

A:Homegroup issues after factory reset

I suppose I should mention my husband was messing around with routers during this; we replaced an old one with a FIOS one and added a higher speed one to the FIOS one to actually connect to, to supposedly make everything super fast. But I'm uncertain about the timing.

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So I recently installed linux on my Surface Pro, but decided to go back to Windows 8 since wifi doesn't work properly yet. I thought, restoring shouldn't be a big deal, just insert the recovery USB you made and factory reset it. Boy, was I wrong. Any time I try a factory reset, it fails around 97%-99%. Windows won't even start booting. I kept trying it until I decided to try installing Ubuntu on it then trying to reset it again, hoping that would fix something. Well, it helped a little. The reset still fails at the same point, but now instead of not booting, it says "Recovery: Your PC needs to be repaired." At first it was because an EFI file was missing, so I booted into the recovery drive again and tried an auto-recovery. It fixed the EFI issue, but it's still at the same screen with \Windows\System32\config\system missing. Can anyone help me get my Surface Pro working again? Thanks in advance.

A:Surface Pro Factory Reset Issues

Welp, I tried to reset it a few more times, but now the "Recovery: Your PC needs to be repaired" screen doesn't even show up. It just goes straight to the UEFI firmware menu. I'm thinking about replacing it under warranty, because I have a yellow spot on my screen in the bottom right corner anyways from the adhesive not being applied right.

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Hello! I'm having some major problems with my laptop and I was hoping for some troubleshooting assistance. A short history, first. You can skip down to the bold if you don't think you need any context.

A few weeks ago I started getting regular BSoD (not the one I'm reporting now) on my Acer laptop, as well as errors when attempting to write to the drive, followed by the dreaded 'click of doom'. I knew I was dealing with a failing hard drive so I immediately purchased a new one and backed up data manually (I also keep a regular backup via Acronis).

The new hard drive arrived, I hooked it in and attempted to restore the full Acronis backup. No good, backup corrupt. Of course I don't have another one, that's way too smart for me. Fine, I think - I'll use Acronis' drive clone to copy everything over directly, since the failing hard drive still has some spins left. That didn't work either, as Acronis gets totally jacked up when it has to talk to bad sectors.

At this point I switched to Clonezilla, which 'worked' but did what I found out over another eight hours of troubleshooting was nearly irreparable damage to the MBR or file structure on the fresh drive. The only thing I could do with the new drive at this point was run Acer's factory reset from the recovery partition, which somehow arrived intact on the new drive.

So I did that, and miraculously it worked. I began transferring files back over from my manual backup, and reinstalling programs, starting with Steam and... Read more

A:BSOD, other issues after factory reset on new laptop HDD

It put your Atheros network adapter driver to a problem.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 8, 0}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+af111 )

Followup: MachineOwner
Which is very old here.

lmvm athrx
start end module name
fffff880`0421e000 fffff880`04444000 athrx T (no symbols)
Loaded symbol image file: athrx.sys
Image path: \SystemRoot\system32\DRIVERS\athrx.sys
Image name: athrx.sys
Timestamp: Fri May 07 05:30:58 2010 (4BE3583A)
CheckSum: 0022BDB6
ImageSize: 00226000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from ATHEROS drivers for Microsoft Windows (Atheros?????).

There may be some more drivers those are out of date. Give DriverMax a go.

Let us know the results.

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I've been having memory issues. I deleted all kinds of stuff. I've reset to factory setting before. But now my notebook will not let me restore. It says there was a problem. Gives the option to troubleshoot. Then it don't troubleshoot. I don't know what to do. Please help this "almost" computer illiterit person get this fixed. Thank you.

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Hi all -I know I am talking about a very old machine but I am hoping there is someone out there that would be willing and able to provide helpful  advice - some background -  in my dire need I purchased a 'refurb' Lenovo Thinkpad T400 from who now turns out to be an unreputable seller - I was silly enough not to worry about recovery disks or even a 30 day warranty - now I am paying dearly for my negligence.  This machine has had issues from day one that I thought I could work my way thru reading forums, Lenovo site etc. but nothing has worked.  My first challenge was trying to just get the right-click on touchpad to produce context menu - I searched and searched and reluctantly loaded 3rd party softwares to no avail.  I gave up on that only to discovered that when I loaded any antimalware program my cursor would not open that program nor would it open any other program on the machine. So I uninstalled the antimalware. So I can't really run to see if I have a virus.  To make a long story short right now NONE of the function keys work nor the THINKVANTAGE.  When I reboot and attempt to go to safe mode, bios utility I get nothing except opening up windows where sometimes the cursor will open a program or not and the trying to open programs from the start menu or the task bar is hit or miss same happens in the start menu and trying to open a browser.  I am running on Windows 7 Pro 64-bit and would like to go back to factory settings, but ag... Read more

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I had to reset my Satellite T130-11H to factory settings to try to stop issues with my internet and computer been very slow and not responding but now when it starts up it states that it is 'finishing the installation may take several minutes' then restarts on its own starts again and then restart again and again!

Now it is say ing the same message but just hangs and does not go onto my desk top?



A:Re: Satellite T130-11H - Factory Reset Issues


As I know during a recovery procedure you laptop will restart for many times. So, don't interrupt it and wait. If it still restarts for a long time, you can restore factory settings using recovery media you have made

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Hello, I am trying to attempt a factory reset on a Windows XP Professional Dell Latitude D600. Unfortunately, the computer was previously owned by another company and has a login which I do not know the username/password to. The laptop does NOT have a CD drive and I am using a USB drive to attempt to fix the laptop. If the factory reset does not work, I will be trying to install Ubuntu. I do not have a Windows disk to repair/reset the computer.
On startup (without any other bootup USB drives), it would allow me to access the login screen but I would not be able to get through as I do not know the password/username. I have already tried using Ophcrack (no users would show when loaded), Offline NT Password & Registry Editor (no Windows installation was found), and Trinity Rescue Kit (no Windows installation was found). I have also tried to install Ubuntu with no success. I have tried to use Crtl + F11 / F11 to access a "System Restore" which did not work during startup. (Dell does not have this feature on some of its older laptops, not sure.)
Key Information:
- Windows XP Professional
- Dell Latitude D600
- Unknown password/username
- Password recovery software failed to work
- Failed to install Ubuntu, other programs failed to see hard drive as valid Windows installation (despite loading up as Windows normally)
- Factory reset option unable to be reached from boot menu
I will try to respond to any requests or questions as soon as I can.
Thank... Read more

A:Factory Reset Issues (Windows XP Professional)

IMO call the other company for assistance, helping to defeat passwords is highly frowned upon on any legitimate site.

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I'm getting error below after I reset to factory setting my HP Pavillion notebook 
OSL Windows 8
the activation server determined that the specified product key has been blocked



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BSOD Still crashes after a factory reset. Attempt to reset the display driver and recover from timeout failed.

I thought a clean factory reset will fix the issue. But it is still has the BSOD. I have uploaded the zip file that contains the dump as instructed.

A:BSOD Still crashes after a factory reset. Attempt to reset the display

Your display driver is outdated.
Update it by following these instructions.

How-To Install AMD Catalyst? Drivers For A Windows? Based System

fffff880`046e0000 fffff880`04cf7000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Timestamp: Thu Jul 02 18:45:07 2009 (4A4CF223)
CheckSum: 005C2509
ImageSize: 00617000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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Getting an infinite loading sort of error where my comp goes to HP loading screen, blackscreen, turns off, and repeats. Very annoying and nothing I've seen so far is working. I don't have a disk or drive to use to reload Windows with, and I didn't set any system restore points like an idiot, so I'm stuck here. I'm not that great with computers so any help would be appreciated, thanks.

A:Stuck restarting after failed factory reset, reset still not working

What is the full model number of the HP desktop?

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Deal All,

I need your kind assistance, we have a RICOH MP 2501SP copier machine, but since yesterday it asks for the username and password (please check the attached photo), could someone please tell me how to factory reset it? we don't have the right username and password.

Note: the recommended username (admin) and password (Blank) is not working

Thanking you all in advance.

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Hey all,

It's my first post here, so I'll try to be as helpful in my explanations as possible.

Basically I'm running Windows 10 64-bit (free download version) and am trying to use my HTC ONE (m7) with Trinus VR. For the least latency I'm trying to use it through USB tethering. The problem is that my computer keeps dropping and reconnecting to the phone. Plus, even though the phone's USB tethering is on, I'm not getting a 'tethering' connection (only able to explore the file structure).

Now, as far I can tell, according to a google search, most of the problem comes down to the Microsoft USB drivers(? need confirmation on this). I've changed my power options and disabled the "USB selective suspend setting", I've also uninstalled and reinstalled the HTC Sync and HTC SyncManager software AND uninstalled all of the USB devices in the Device Manager.

It will still, on occasion, go through a cycling disconnect and reconnect pattern.

Do you ladies and gentleman have any more ideas that I can try?

Many thanks for reading this far, I appreciate ANY help or advice that you can give. THANKS!

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hi,i wanted to know if hard reset and factory reset are the same things?my laptop won't turn on and i found out that i can hard reset that, but i do not want any of my data on hard disk to be erased. is it possible?(i've shut it down before so there is no data on RAM)thanks in advance.

View Solution.

A:are hard reset and factory reset the same thing?

Hi, No, factory reset will bring your machine back to facory status (the time opening the box) byt hard reset won't. Regards.

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I was having issues with my hp laptop, so I tried a few solutions, none worked , so I had to factory reset my laptop with the help hp tools , whist doing this however I got the message, "windows could not complete the installation. To install windows on this computer, restart the installation. But every time I restart it, it shows up again

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Hi,I cannot log in on the Windows screen. I have a password for Bios. I just need to be able to get into this computer, I bought almost 2 years ago on eBay and have not been able to use it! Please help! I just want to reset this so I can use it.Thank you, Jessica

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After factory resetting my pc, it was installing windows and i accidentally turned it off. now everytime i turn it on it says i have to click ok to restart as it was turned off during windows installation  when i do it just repeats the same time no matter how many times i click ok and it restarts. please help as my computer is not booting up

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For like two months now I get a disconnection every EXACTLY 30 minutes for about 1 second.
It can sometimes happen once or twice, and sometimes it happens for hours (every 30 mins dc)
The message I get is:
Reply from balbllalbalbla
PING: transmit failed. general failure
Reply from balbllalbalbla
Reply from balbllalbalbla
Reply from balbllalbalbla
Request timed out
Request timed out
Request timed out
I'd appreciate your help because it's getting really annoying!

A:Disconnection issues

I am assuming you are using the ping command? If so what are you pinging? Is it a website or a device on your network?

Also are you using the -t switch? This would constantly send ICMP ping requests to the device essentially creating a mini DoS attack. Some webservers may disconnect you if they suspect you are trying to attack them which you essentially are with the ping -t command.


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im having a few problems with my internet connection
it will be working properly
and then without warning it stops working

two computers connected to the wireless network
my laptop (windows 7)
and my moms desktop (vista, plugged into the router)

when i run the troubleshoot wizard
it generally comes up with:
The connection between your access point, router, or cable modem and the Internet is broken

alternatively, it sometimes comes up with:
could not communicate with dns servers

ipconfig /all from my laptop:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Roo-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-9E-49-E5-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 0C-60-76-33-60-56
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1d6a:58ba:e4fd:5542%11(Preferred)
IPv4 Addr... Read more

A:several disconnection issues

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So, I have a HP TouchPavillion laptop that I got a few months ago, and it has been working great until now. My internet connection is being randomly disconnected for no reason, and whenever I download something, the download speed will suddenly drop until it reaches 0 bytes per second, even though I am connected to the internet. Whenever my computer disconnects me from the connection, trying to re-connect will cause the screen to freeze for a few seconds, and then I am not able to re-connect unless I reboot the computer. Anyone know the problem?
P.S. The security is "Unsecured" and the type is "802.11n" in case it helps.

A:Network disconnection issues

Hi Pootis and welcome to the forum! The first thing I would try is uninstall the card in Device Manager, reboot and let it re-install. Are you using the latest drivers?

An unsecured connection over wifi is not good as others can jump on the connection and even hack into your computer.

Also can't rule out a router problem. Does it do the same thing at a different location?

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I am having exactly the same problem.
I am using the same combination of hardware as Pandar; D-link wireless 108G router DI-624 with a wireless network card DWL-G520. (the store putted them beside each other and having very similar packaging, as if they are meant to be together. So I assume they should be compatible more then anything else)
I tried all the method you guys mentioned, and it still didn't solve the problem.
It still continues to disconnect around every few minutes.

I have both the router and the network card's firmware up to date.
I have tried out every combination of channel.
still, it continue to disconnect once in a while.

my friend told me it is more likely the hardware problem, the network card, he saids.
he pointed out how my network card would either detects all the nearby available networks (from the neightbours), or detects nothing at all. This behavior continues every 3-5 minutes.

So I am just wondering if he's right and do I need to replace a new network card, or attach an antennas to boost signal?

A:Wireless disconnection issues

Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

Thanks for your cooperation.

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Hello guys,
So this issue has been going on since the ISP set up my fiber internet at my new apartment. Every 30 or so minutes whatever I'm playing or streaming will disconnect just long enough to kick me off. If it is a game it will kick me offline and I can reconnect immediately after the disconnection but I keep losing progress or get penalized for leaving matches. If it is a stream I am watching it will briefly disconnect and then come back but with lower quality and distorted audio until I refresh the stream. The strangest part is that these don't happen at the same time if I have both up. My game can disconnect but the stream doesn't and the opposite also. I have tried and confirmed the same issue happens on a wired and wifi connection with both my pc and ps4. I have restarted the router and my ISP has tried multiple things such as reconfiguring the setup from scratch. They just replaced the router today and it still appears to have the issue. It's just such a weird issue that I have no idea what it could be. Any and all help would be awesome, thanks guys.

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My mum is 83.
She was connected to Optus ADSL up until a week or so ago, when they automatically transferred across to DSL Direct - she had previously received a letter stating that she had to do nothing except fit the new filters that were sent out to her, which she did.

She has a double adaptor at the phone socket in the kitchen - one goes to an extension (land line) phone in the bedroom. On this she put one filter. The other side goes through the second filter to a cordless phone in the kitchen and the modem port goes to the modem, which is in another back bedroom, with the computer.

Since they changed over she has had real trouble getting connected, and when she does, it is slow.

Now I have to admit that the phone line from the second filter to the modem is quite long (maybe 17 metres). However just as many people seem to think long lines are not a problem as those who say they aren't. I guess it depends on your situation.

And cordless phones likewise have been known to have issues (though again there are those who swear that they don't).

Things tried so far:

Unplugging the cordless phone and having just the modem and the other landline plugged in.....seems to work, though Mum didn't have the patience to test it for more than an hour or so.

After doing that, she unplugged the bedroom phone & plugged in the cordless only with the modem....and it worked...but again she only tested it for a short time. I feel that had she gone longer it might have ... Read more

A:Random internet disconnection issues

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I don't know what the deal is with this PC, but the internet disconnects constantly on me. Non-stop. I had similar issues ages ago, but I got a new USB-port Wifi network card a while back, and a bad router was replaced, and the issues went away. But now it's doing it all over again and this time I'm fairly sure it's my PC. I come equipped with HiJack This!

(I do have BitTorrent on my PC, but I assure you, I have not used it in a long while, much less for anything that wasn't open-source and free licensing or popular game modification downloads.)

Anyway. Sometimes, it disconnects me from the WiFi Network entirely and I have to manually reconnect to it. And sometimes even THAT won't work. Sometimes it works if I reboot the PC, sometimes it doesn't. Sometimes it stays up all day, sometimes it's down all day... It even disconnected once when I tried to upload this log. I copy-pasted it to be safe from that.

But I digress. Here is the log.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:09:09 AM, on 7/7/2015
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS... Read more

A:Disconnection issues. Constant and consistent.

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My mouse and keyboard work on my laptop. I have tried and tested it on the other machine and have not come across this issue.So my mouse and keyboard are working properly.

My headset continues to work properly while this issue happens. So my USB ports are still powered.

When the issue happens, I can hear my computer attempting to reconnect my stuff. the "Badunk" noise happens over and over. Its like the computer thinks my Keyboard and mouse are no longer there, but is trying to connect to them.

A few times when this issue happened, my keyboard froze while pressing (W). This happened while in a game, and my character kept moving forward. Though my keyboard and mouse was unresponsive.

-Drivers are up to date.
-Power supply management has been configured to not cut off
-cleaned my computer of malware, virus scans, garbage files etc...

The issue is still present and continues periodically. Sometimes the only way I can get the mouse and KB to return is by switching USB ports. Though sometimes, this doesn't work. I am sometimes forced to do a hard restart :/

Called the support line to tell them my issue. Was told to pay a technician to clean my computer for me. I was not impressed. Since I was calling to find help to figure out why my mouse and keyboard cuts out while in use.

A:Keyboard and mouse disconnection issues

This can sometimes mean a driver conflict. First thing I would try is switching the USB port, in many laptops they have multiple USB ports and one can be preferred best by this / these devices. Try that and then report back with make and model info of all.

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HelloI have one horrible problem at the moment. My internet will work indefinently until i play one of my games online (any of my games causes this problem) and what happens is my modem resets and i lose internet connection and then i cannot restablish a connection to my modem and explorer.exe becomes unresponsive and freezing.As soon as i lose internet connection i get the error code in the Event viewer Event Type: InformationEvent Source: BROWSEREvent Category: NoneEvent ID: 8033Date: 21/03/2010Time: 12:15:30 AMUser: N/AComputer: PCELITEDescription:The browser has forced an election on network \Device\NetBT_Tcpip_{B99B742E-0F81-4E0E-90DE-39079D3DF42A} because a master browser was stopped.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.I used to have explorer.exe not responding and sometimes other programs like connections tray and ctfmon.exe that would not respond when i shutdown or restart my computer but i have fixed these with some registry tweaks (AutoEndTasks changed value from 0 to 1) because they caused windows to not get passed the "saving your settings" stage during shutdown or restart. Now when i restart or shutdown my computer it stops the process at "windows is shutting down" and the only way to turn off the computer is to power it off manually. My computer will function normally and it restarts and can shutdown normally but only if i do not do anything which seems to cause alot of i... Read more

A:Internet disconnection issues. Major problem

Hello Nairda my name is Sempai and welcome to Bleeping Computer. *We apologize for the delay. Forum have been busy.* Please stay with me until I declare that your computer is clean as most users don't reply anymore once they found out that their computer is running smoothly, but absence of symptoms does not mean that a computer is free from infection.*It is important not to make any further changes or run any other tools unless instructed to. This may hinder the cleaning process of your machine.*Please be patient, all Bleeping Computer helpers are volunteers and have lives outside this forum.*You must reply within 5 days otherwise this topic will be closed.++++++++++++++++++++++++Do you recognize this site: http://www.ple.com.au1. Run HijackThis.Click on Do a system scan only.Place a checkmark next to these lines (if still present).R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)Then close all windows except HijackThis and click Fix Checked.2. I can see that you have AVG9 installed, It's known to create issues. Can you please uninstall it while we fix your problem, you can reinstall it back if you want once we are done.Please go to Control Panel > Add remove programs > and Remove AVG9. Then please run ... Read more

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Recently had a computer upgrade. Before, I had no internet connection problems at all and no dropouts.

Now I have 2 intermittent issues. One is that sometimes the line will drop out after I have been connected for say 6 minutes. I re-connect and no more dropouts.

Another thing that has happened a few times since the upgrade is that when I connect, my home page does not come up nor can I access any sites - the status of the connection says it is connected but nothing is happening. I disconnect, and immediately re-connect and everything is as normal.

I seem to have a lot of new things under Control Panel/Network/Configuration:

Client for Microsoft Networks
Dial-up Adapter
VIA Rhine 11 Fast Ethernet Adapter
TCP/IP->Dial-up Adapter
TCP/IP->VIA Rhine 11 Fast Ethernet Adapter
TCP/IP->VIA VT86C100A Rhine Fast Ethernet Adapter

What sort of things should I be checking to see what has changed since the upgrade. I believe they re-installed Windows "over the top".

A:Dial-up disconnection issues after computer upgrade

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Hey, I have a Belkin Wireless 54g with 128mb highspeed router. I have a Compaq Presario V4000. And my ISP is NDO.

Right the problem I have is that I disconnect from the internet quite often and it annoys me so much.. At first I thought it was router but it is not at the moment i have a friend around and about 10 mins ago I DCed and he did not.. Wierd? Why do I disconnect often yet he is using same network etc as me and he doesnt? I gathered it must be a problem with my computer recently I have scanned my PC with Ad-aware SE personal and removed some tracking cookies I am about 95% sure its not viruses as I keep my PC clear and I have a decent anti-virus (NOD32 full).

Please can you help me sort this problem I don't know where to start to be honest.


A:Internet Disconnection issues. (please move if wrong forum)

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I've been playing League of Legends for about the last six months, and within the last few weeks, I've been getting issues where the client tells me it is attempting to reconnect to the server. During this time, I'm unable to do anything in the game. When this happens, I minimize to see if my internet connection is down, and it hasn't been at all. We just got a new router because our internet was actually going down every couple minutes, but since getting the new router that problem is fixed. This problem still remains. The DxDiag report is below.

In addition, I believe I have correctly set MSE to work with and allow the game, and I turn off Windows Firewall during playing so I don't think that's the issue. I also just installed DirectX's most recent version. I am not sure if my graphics card drivers are up to date, as I'm not sure how to tell which version I have.


System Information
Time of this report: 6/22/2013, 13:47:41
Machine name: KYLE-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dm4 Notebook PC
BIOS: InsydeH2O Version 03.61.01F.17
Processor: Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8140MB RAM
Page File: 2431MB used, 13846MB available
Window... Read more

A:League of Legends Disconnection Notice Without Internet Issues

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Hi All,
I received my brand new Kaby Lake powered Dell XPS 13 9360 a couple of weeks back and I have been suffering from wifi disconnect issues since then. The USB LAN connection works perfectly using the Dell USB C adapter.
I have tried all the standard troubleshooting steps:
1. BIOS and Killer 1535 Wireless Adapter Driver updated to latest version  (including uninstalling and reinstalling the wireless drivers)
2. Updated Windows 10 to the latest anniversary edition
3. Changed Power Saving settings on the Wireless Adapter using Powershell commands as there are no Power management options for the Killer Wireless adapter in Device Manager 
(Disable-NetAdapterPowerManagement -Name "Wi-Fi" -NoRestart)
After running the above command I get the status of the relevant power mgmt parameters as below (though not sure if its really effective)
DeviceSleepOnDisconnect : InactiveWakeOnMagicPacket : Disabled
 4. Installed the latest Intel PROSet/Wireless Software and Drivers for Windows 10
Even after running step 1 and then later step,2 the wifi connection used to disconnect after some time (especially when a large file was being downloaded or any high network usage activity). Running a speed test of my broadband connection is a sure way to disconnect from wifi. More importantly this disconnection used to crash the Access Point on my TP-Link WR841N router which caused all my other devices to lose network connection as well and required a Router restart.
... Read more

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I purchased this laptop aftermarket. I am looking to resent the computer to clear the old owners information frmo the system. Could someone assist me in doing so?

A:Factory reset

Yogi119 wrote:I purchased this laptop aftermarket. I am looking to resent the computer to clear the old owners information frmo the system. Could someone assist me in doing so?Hi, Heres what you need to do. Use one of the following methods to open Windows Recovery Environment:Restart your computer and immediately press the F11 key repeatedly. The Choose an option screen opens.Click Start . While holding down the Shift key, click Power, then select Restart. Continue holding down the Shift key as the computer restarts, until the Choose an option screen opens.On the Choose an Option screen, click Troubleshoot.Figure : Clicking TroubleshootClick Reset this PC.Figure : Clicking Reset this PCIf you want to keep your personal files and customizations, click Keep my files, then click Reset. Your computer reinstalls the operating system and your computer restarts. You are done.If you want to remove all files, click Remove everything and continue to the next step.Figure : Keep my files and Remove everything optionsIf you only want to remove everything from the drive where Windows is installed, click Only the drive where Windows is installed. If you want to remove all files from the computer, click All drives.Figure : Remove everything from one drive or all drivesYou can fully clean the drive, so that no files are recoverable, or you can delete your files.Figure : Just remove my files or fully clean the drive optionsIf you want to delete your files, click Just remove my files.... Read more

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If I factory reset it and it will be like the first time i started it then i wold like to factory reset it.. but i dont know how. a video tutorial will be better  Please

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why dont the f8 key work to repair my inspiron 1440 i have held it down i have tapped it i have tried the f8 key by its self and also with ctrl key and still nothing

A:factory reset

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How do i factory reset without the disc?

A:Factory reset

Hi,Unless you have deleted the Recovery partition on your machine, otherwise your machine should have a Recovery partition. Make sure backing up all of your files before restoring the PC/laptop to factory settings.To set your PC/laptop to factory settings, restart the PC/laptop. At the HP welcome screen hit repeatly the F11 key (or Esc key) to launch the recovery process. Follow the instructions provided on the screen.Please also check this:  http://h50146.www5.hp.com/lib/doc/manual/workstation/xw8400/HP_Backup_and_Recovery_Manager_User_Guid... Otherwise you need a Recovery set. Regards.

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OK, so I bought an HP EliteBook from an auction that was used by a business that is currently running Windows 7 Professional. I want to reset the PC to factory but I do not have admin rights and ask for Domain password everyday I try, Any Ideas


It may not even have a Recovery partition if it was business used.

What does it show under disk management?

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Hi i have the following:Compaq Presario SR1955POS: Windows xp home editionI want to factory reset my computer but the f10 key does not work at boot menu

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I have an old hp pavilion and I am locked out of it. How do I just rest the whole computer since I can't even get in

A:how to do a factory reset

What please do you mean by locked out
Locked out because of a password issue or locked out - it will not boot or if it does will not load windows

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