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unexpected shutdown

Q: unexpected shutdown

New Dell Desktop Randomly shuts down and presents following message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8001EEA4F0
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA80060B9900
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\040511-20295-01.dmp
C:\Users\Dean\AppData\Local\Temp\WER-51776-0.sysdata.xml

I have tried running bluescreen review which privides the following information

Dump File : 040511-20295-01.dmp
Crash Time : 05/04/2011 11:29:06
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`01eea4f0
Parameter 3 : fffff800`00b9c4d8
Parameter 4 : fffffa80`060b9900
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description : NT Kernel & System
Product Name : Microsoft? Windows? Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\040511-20295-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 1,055,320

And have attached requested zip file, any help would be greatly appreciated.

RELEVANCY SCORE 200
Preferred Solution: unexpected shutdown

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: unexpected shutdown

BSODs caused by Rtl2832u_irhid.sys which is the Realtek Virtual Hid IR Device driver
Update it Realtek

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8001eea4f0, fffff80000b9c4d8, fffffa80060b9900}

*** WARNING: Unable to verify timestamp for RTL2832U_IRHID.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL2832U_IRHID.sys
Probably caused by : RTL2832U_IRHID.sys
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8001eea4f0, Physical Device Object of the stack
Arg3: fffff80000b9c4d8, Functional Device Object of the stack
Arg4: fffffa80060b9900, The blocked IRP

Debugging Details:
------------------
DRVPOWERSTATE_SUBCODE: 3

IRP_ADDRESS: fffffa80060b9900

DEVICE_OBJECT: fffffa8001ee8060

DRIVER_OBJECT: fffffa80054f0580

IMAGE_NAME: RTL2832U_IRHID.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5ae5d4

MODULE_NAME: RTL2832U_IRHID

FAULTING_MODULE: fffff88007fe4000 RTL2832U_IRHID

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80002d35b52 to fffff80002cc9640

STACK_TEXT:
fffff800`00b9c488 fffff800`02d35b52 : 00000000`0000009f 00000000`00000003 fffffa80`01eea4f0 fffff800`00b9c4d8 : nt!KeBugCheckEx
fffff800`00b9c490 fffff800`02cd5062 : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000002 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c530 fffff800`02cd4f06 : fffffa80`01d2e168 fffffa80`01d2e168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5a0 fffff800`02cd4dee : 000001a6`58666dca fffff800`00b9cc18 00000000`00b16d5d fffff800`02e3ee28 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cbf0 fffff800`02cd4bd7 : 00000083`a732f8c3 00000083`00b16d5d 00000083`a732f8ad 00000000`0000005d : nt!KiTimerExpiration+0x1be
fffff800`00b9cc90 fffff800`02cc136a : fffff800`02e3be80 fffff800`02e49cc0 00000000`00000000 fffff880`05571db0 : nt!KiRetireDpcList+0x277
fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_IMAGE_RTL2832U_IRHID.sys

BUCKET_ID: X64_0x9F_IMAGE_RTL2832U_IRHID.sys

Followup: MachineOwner
---------

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RELEVANCY SCORE 59.2

Greetings Gents


? Windows 7 ultimate
? x64
? it was vista upgraded to 7
? full retail version
? 2009
? 2010
? Intel(R) Core(TM)2 Quad CPU Q9100 @ 2.26GHz
? NVIDIA GeForce GTX 260M
? Alienware M17x
? FLEXTRONICS 19.5 v *12.3 a = 239.85 w

Summery:
out of sudden when i playing mkv or .avi media it stopped working and force me to total shutdown the system. To be precise, I never faced the BOSD; yet I know it the same/equivalent to it. I am seeking your help gents :D

kindly find the attached

thank you & your rapid response is highly appreciated.

A:BSOD - Event ID 6008 Previous Shutdown was Unexpected - need total shutdown

Hi -

Most of the 11 BSODs list NVIDIA video as the probable cause.

1. Update your NVIDIA video drivers -

Code:

nvlddmkm.sys Tue Mar 16 22:00:40 2010 (4BA037C8)
nvBridge.kmd Tue Mar 16 21:31:37 2010 (4BA030F9)

NVIDIA --> http://www.nvidia.com/Download/index.aspx?lang=en-us

One of the BSODs had a bugcheck = 0x124 = WHEA = Windows Hardware Error Architecture - potential hardware failure

Info on 0x124 --> http://www.sevenforums.com/crash-loc...-what-try.html

2. Remove Daemon Tools/ Alcohol 120. A driver common to both sptd.sys is known to cause BSODs.

3. Update your ESET installation to v4.2.64.12 --> http://www.eset.com/download

You need device driver updates. Alienware Support sends me to Dell Support -

http://support.dell.com/support/down...nConsent=False

4. Update all device drivers - chipset (NVIDIA & Ricoh), audio, network. DO NOT download the NVIDIA Video driver from Dell - go to NVIDIA Support per step #1 above.

Windbg Logs
--> http://jcgriff2.com/dbug_logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.com/dbug_logs/_99-db...riff2_.txt.zip


If BSODs persist after driver updates, run the Driver Verifier --> http://jcgriff2.com/driver_verifier.htm

Regards. . .

jcgriff2

`


BSOD BUGCHECK SUMMARY

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 21:36:50.639 2010 (GMT-4)
System Uptime: 0 days 3:49:08.761
*** WARNING: Unable to verify tim... Read more

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RELEVANCY SCORE 57.2

Hi

I have seen many posts on various forums describing similar problems to mine, but no solution. Problem is as follows:

Running Windows Home Premium on HP DX7400 core 2 duo, 2gb memory, Nvidia 8400GS Video Card.

Everything runs perfectly, until I shut down.

I click shutdown and system starts to shut down, BSOD and minidump, then automatically reboots and says it has recovered from an unexpected shutdown.

If I ask it to find a solution it sends me off to some Broadcom Bluetooth driver problem and I have no Bluetooth installed. I did have but its uninstalled with Revo.

I have checked the disks, the memory, updated all Vista Updates and Nvidia drivers, Broadcom Ethernet driver.

Nothing seems to fix the problem. Its totally random. Sometimes it shuts down fine and sometimes not. I had XP on this PC initially and it was fine,

On many of the posts it seems to be only Vista Home Premium users who have this problem, I never see it with Ultimate or Basic Users. I also seems to affect many brands and configs, so it seesm to be a Home Premium problem.

Does anyone know of a fix?

A:BSOD on shutdown then recovers from unexpected shutdown

Please try and Reinstall your Blue tooth Driver that is Installed

See the Attachment for more Information

YOU WILL NEED TO BE AN ADMINISTRATOR

Hope This Helps,
Josh

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RELEVANCY SCORE 52.8

Hello!
I have a Vista Home Premium 64bit HP Pavilion dv2000 laptop.

I don't really shut it down much, I just put it to sleep all the time. For over a year, it worked fine.

Recently though, instead of going to sleep, it just freezes and restarts by itself, and I get a message saying "Windows recovered from unexpected shutdown" ... it does that every other time I put it to sleep, and sometimes when it's asleep OR on hibernate (with fans off and everything; sleep also has fans off), it just spontaneously freeze-restarts - so it doesn't look like it overheats.

I tried updating everything I could think of and uninstalling random crap, but it didn't help..

It freeze-restarts all the time, I don't know what to do with it at all. I would really appreciate any input or experience with this kind of situation.
edit24569i27: I had the same problem many months ago, but I updated stuff and it stopped freeze-restarting. I really don't know what I did though.

Thanks,
Julie

A:Unexpected Shutdown

Please provide this info: Blue Screen of Death (BSOD) Posting Instructions
Although you may not have seen BSOD's, there is a chance that they are occurring. Also, the information from the reports will be helpful even if there aren't any BSOD's.

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RELEVANCY SCORE 52.8

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
012912-39296-01.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: d1
BCP1: 0000000000000044
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880068D68C1
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0xD1_athrx+5c8c1
Server information: 15a51d0e-e599-41cb-b5e9-8ce019cfb721

A:Unexpected shutdown - Not sure the cause

Hello ppfollyout and welcome to Seven Forums. Sorry to hear you're having issues with your Vaio. Some experts will be along in just a while but in the meantime a few questions.
Do you remember what you were doing just before the BSOD?
Have you installed any new programs recently?
Have you been able to restart your computer since the shut down and if so, are you having any issues now?
What security program are you using?

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RELEVANCY SCORE 52.8

Hi

I keep experiencing problems when i turn on my pc, sometimes it loads fine and then turns off automatically on its own. My system does not have any spyware viruses or other malicious form of infection. The PC no longer turns on as it says that a system file used to load the system is corrupt. I attempted to re-install windows XP and while i was in the middle of set-up the PC shut-down again. I have no idea of what the problem is but i can no longer turn on my pc properly because there is no operating system installed and when i attempt installation it turns off

any answers would be greatly appreciated.

as you may realise im using a different pc to ask the question

Many Thanks

Jamie

A:Unexpected Shutdown

post your system specs including the power supply details,from the label on the side of the supply
if you can get into the bios,post the voltages and tempretures it lists under hardware monitor,or something of similar wording

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RELEVANCY SCORE 52.8

Hello Bleeping Computer folks, I have a question.
 
When I check Event Viewer, I saw an "Unexpected shutdown" error, although the shutdown was performed properly (using Shut down from the Start button).
 
Can somebody explain this? I use Windows 7 Ultimate.
 
Thank you.

A:Unexpected shutdown?

Unexpected shutdown error messages appear automatically in Event Viewer...anytime that Windows reboots from an unexpected situation...whether the cause be heat, hardware, software, malware or whatever.  Anything that causes an unplanned reboot while working in Windows...will result in this message.  Loss of power to the system will also be among potential causes of this message being noted.
 
I suggest looking at all the other errors reflected in Event Viewer to try to find clues.  Another source would be any data reflecting BSOD situations.
 
Louis

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RELEVANCY SCORE 52.8

My desktop computer started to randomly crash, not very often at first but then the problem escalated so that I can't stay on it for anymore than 5 minutes before it crashes.The problem had happened for a while, then I restored my computer to system defaults and the problem is still occuring.It doesn't crash in safe mode. I was hoping that somebody could help me out and give me an idea of what I'm dealing with.Here's the error diagnosis that I was given:Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033Additional information about the problem: BCCode: 124 BCP1: 0000000000000000 BCP2: FFFFFA8007FD5038 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1Files that help describe the problem: C:\Windows\Minidump\102212-28672-01.dmp C:\Users\Hunter\AppData\Local\Temp\WER-40497-0.sysdata.xml

A:Unexpected Shutdown

Try this out, Open up your command prompt as administrator - and type this in sfc /scannow

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RELEVANCY SCORE 52.8

When it goes into Standby/hibernate, unexpected windows shutdown occurs.

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RELEVANCY SCORE 52.8

Unexpected shutdown - Win7 Pro 32-bit. First time on this O/S. Windows updates completed. Hobby project: Dell Latitude C640; 2GB RAM; NEW 60GB hdd. When Win7 Ultimate was installed (a previous thread), I checked memory sticks independently with Win 7 memory checker -- all was okay. Would someone please analyze and point me in the right direction? Thank you.

A:Unexpected Shutdown

Please run the DM Log Collector again, there are several files missing.
Before uploading, check if the content is at least18 .txt,
1 .nfo,
1 or more dump files
If this is NOT the case, try booting in safe mode and run the tool again.

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RELEVANCY SCORE 52.8

i get really annoyed when i wake up and turn on my pc. then suddenly it appears as someone had shutdown my pc

i get an unexpected shutdown because of some bluescreen..

but i dint do anything

what could be the problem? please help me. i spent quite a bit of money on this pc

A:Unexpected shutdown HELP

We would be happy to help but we need more information:

1.) When did this start happening?
2.) What has changed in your system lately? Hardware or software?
3.) Do you have all driver updates/bios updates installed?
4.) Bluescreen as in blue screen of death?
5.) Do you use any "optimization" software?

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RELEVANCY SCORE 52.8

Hi,I installed a fresh copy of Windows 10 on my laptop (Dell 7720). While running Fallout 4, I encountered sudden power-off for my system. The power button did not turn back on for a couple of minutes and the bottom of the laptop was quite hot.How can I ensure that this unexpected shutdown was due to Laptop overheating and no other reasons (such as Driver conflicts or bad drivers) ?PS:- In the event viewer in the System tab , I noticed 3 major events , 1 critical, 1 Error and 1 warning. Attaching these 3 FYR. 
 

 Critical.txt   1.48KB
  0 downloads

 Error.txt   1.13KB
  0 downloads

 Warning.txt   1.34KB
  0 downloads

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RELEVANCY SCORE 52.8

hi i have been getting that message for that past few days it happens at random times when i leave the computer idol here is the message is gives me

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 00000007
BCP2: 00001097
BCP3: 0855000D
BCP4: BCA6DB78
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\120910-39125-01.dmp
C:\Users\freakkk\AppData\Local\Temp\WER-52775-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
hopefully someone can help
 

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RELEVANCY SCORE 52.8

Hi,

I am using windows 7 ultimate, for the past few days i am getting an unexpected shutdown. I don't know what should be reason. I think there was a problem in BIOS setting was not updated. So i updated BIOS setting also. Please find my system information.

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
OS Manufacturer Microsoft Corporation
System Name ADMIN-PC
System Manufacturer INTEL
System Model DG31PR
System Type X86-based PC
Processor Pentium(R) Dual-Core CPU E5300 @ 2.60GHz, 2600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Intel Corp. PRG3110H.86A.0071.2010.0318.1704, 3/18/2010
SMBIOS Version 2.4
Windows Directory D:\Windows
System Directory D:\Windows\system32
Boot Device \Device\HarddiskVolume1

See the highlighted line showing that BIOS setting also updated. What else i need to do to resolve this issue.

In my action center there was one message , please find below ;

Consider BIOS upgrade

Microsoft is unable to determine the exact cause of this error. However, this problem was most likely caused by an error in your computer’s random access memory (RAM). RAM is the main internal storage area the computer uses to run programs and store data.
During the crash analysis, we noticed the basic input/output system (BIOS) version on this computer does not match the specifications for the central processing unit (CPU), also known as a processor, that is installed on your computer. This can occur when a newer processor is installed on... Read more

A:Unexpected Shutdown

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RELEVANCY SCORE 52.8

Hi
I am running Windows 7 ultimate and I'm getting blue screen shut downs. The computer is usually at idle and it shuts off and tries to restart but the boot device changes. I have to select the drive manually that contains the operating system to reboot.

I've swapped out almost everything and it still does it. The error log looks like this

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 87E71510
BCP2: 8FBE4FF8
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\031311-19968-01.dmp
C:\Users\BJ\AppData\Local\Temp\WER-62125-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
The Software Protection service has completed licensing status check.
Application Id=55c92734-d682-4d71-983e-d6ec3f16059f
Licensing Status=
1: 022a1afb-b893-4190-92c3-8f69a49839fb, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 436cef53-8387-4692-bb4a-9492cd82260e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: 57a232fe-0931-48fe-9389-e4586967c661, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8, 1, 1 [(0 [0x00000000, 1,... Read more

A:Unexpected Shutdown

Have you run diagnostics on the hard drive?
 

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RELEVANCY SCORE 52.8

Im lost, I will be checking my email or whatever i'm doing, and my PC shuts off then restarts.

A:Unexpected Shutdown

Oh oh

How well do you know computers?

Does it just power right off?

We'll try and help if you can provide answers.

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RELEVANCY SCORE 52.8

Hello,
okay i need some serious help. i just bought my laptop a week ago and its constantly shutting down and saying that windows has experienced an unexpected shutdown and then when i click the button that says check for solution it doesnt do anything. \i just want to know if theres anything i can to fix this by myself rather than taking it in.
please get back to me asap, preferably by email as i only have 6 more days before my 14 day guarantee is up!!

A:unexpected shutdown

Gather the mini dumps in c:\windows\minidump and also run msinfo32 save as an NFO file. Also run Belarc - save as mht file - click on the link below my sig - but this has to be emailed to me as it contains prduct key code info.

See my PM for my email.

Regards. . .

jcgriff2

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RELEVANCY SCORE 52.8

good day. a have a problem about unexpected shutdown

problem signature:
Problem event name BlueScreen
OS Version 6.1.7601.2.1.0.256.1
Locale ID 1033


Additional information about the problem:
BCCode: 116
BCP1: 89880008
BCP2: 9438C8D4
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Please help me how to fix it.

A:unexpected shutdown

There seems to be a problem with your Windows activation. Please post this report: Activation Issue Posting Instructions

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RELEVANCY SCORE 52.8

hello again, i havent been here for a while (which is a good thing, it means my computers been running good...lol ) im not sure what specs of my computer you need. but i will tell you my problem :D. ok my laptop was closed (and on) but when i went to open it, i noticed for some reason my laptop shut down on its own, so i turned it on (and no my battery didnt die ) but after i turned it on i got this message
Windows has recovered from a unexpected shutdown
Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004007BB0
BCP3: FFFFF800041E54D8
BCP4: FFFFFA8004BA75A0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040712-16894-01.dmp
C:\Users\mandy\AppData\Local\Temp\WER-57860-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

i have no clue if this is something to worry about. my laptop is just over 6 months old. i havent changed any software. i havent downloaded anything new recently(just updates). it has only happened once but im worried its hardware problem or something. i appreciate your h... Read more

A:unexpected shutdown

If it doesn't happen again, don't worry about it.

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RELEVANCY SCORE 52.8

I recently updated Mozilla Firefox (just this week). Ever since, my computer has shut down randomly several times each day, every day since. It is always when I have left it for a while and I come back and it's shut down, waiting for my password to restart. It isn't off, just in restart mode. It shuts off every night when I put it in sleep mode so when I come back in the morning I have to restart instead of just waking it, and it shuts down during the day when it is not in sleep mode. I tried to uninstall the most recent update but it wanted to uninstall Firefox instead. Not sure what to do.

I have a Dell Inspirion about 4 years old, running Windows Vista 32 bit. I use Firefox exclusively although IE is installed. I don't run any complicated programs at all and use Kaspersky for my anti-virus, which seems to work perfectly.
 

A:unexpected shutdown

Welcome to TSG.

I would download the latest version of Firefox again, Then uninstall the one that seems to be the problem, and install the newly downloaded version. Something might have gone wrong with the previous update, it happens.

Also, first I would make a "System Restore point" before doing anything.
 

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RELEVANCY SCORE 52.8

OK so my problem is this - Rather Randomly, if I shutdown my computer, when I re-boot it goes to a blue screen with tons of writing on that I never have a chance to read and then goes into repair mode. When its done it says 'Windows recovered from an unexpected shutdown'.

It doesnt show any error messages before the reboot to indicate its had some kind of problem, only when its restarted. I get the 'Check online for problems' box after its fixed itself but even if I click yes to look nothing happens.

The only problem is in that I dont know why because whenever I do shut down the PC I do the Start Menu > Shutdown procedure and the Computer then shutsdown as it should & there is no indication of a problem until its restarted.

Its been happening for the last 4 weeks on and off and apart from the Techguy SySInfo tool I havent downloaded and installed any new programs, Vista updates have been installed as and when they are available. The only new info thats come in are Patches & Fixes for SW:tor.
I used the Tech.guy SysInfo to generate this:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz, x64 Family 6 Model 23 Stepping 7
Processor Count: 4
RAM: 3326 Mb
Graphics Card: NVIDIA GeForce 8800 GTS, 640 Mb
Hard Drives: C: Total - 600238 MB, Free - 385773 MB;
Motherboard: Packard Bell BV, MCP73PVT-PM
Antivirus: avas... Read more

A:Unexpected Shutdown.

In order to keep the blue-screen up long enough for you to read (and post at least some of what it says) you need to disable the automatic restart feature:

Open Control Panel & set it to Classic View.
Double-click the icon labelled System.
In the left pane, click Advanced System Settings.
In the Startup & Recovery section, click Settings.
Where it says Automatically restart. click inside the little box to remove the tick.
Click OK to save and close the dialog box.
Click OK to close the underlying dialog box, then close the Control Panel window.

Now, next time a blue-screen even is encountered, it will stay on the screen for you to read it's contents.
Please post what you can, in particular the capitalised error message at or near the top, together with the error codes.
 

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RELEVANCY SCORE 52.8

The unexpected shutdown has occurred a number of times. It seems to be an ongoing problem that needs to be addressed. I received this message:
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057

Files that help describe the problem (some files may no longer be available)
Mini010612-02.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: a
BCP1: A5E1F670
BCP2: 00000002
BCP3: 00000000
BCP4: 8241E6F2
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 2423465e-2b6d-4ebe-a873-7763c0c5a592

A:Unexpected Shutdown.

Welcome
You had a BSOD, the shutdown was required so that a report could be written, please post the report
Blue Screen of Death (BSOD) Posting Instructions

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RELEVANCY SCORE 52.8

Hey Guys ! Good day !
First time post here xD

Can someone help me how to fix my computer ? The problem is when I done reinstalling windows 7 on my computer, it start to shutdown unexpectedly unlike the old times. I dunno why ?
BTW, my computer still don't have driver yet. Is that the reason why ? or its my problem in power supply ?
 

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RELEVANCY SCORE 52.8

I have the following setting for my power options:

1. Low battery action: sleep
2. Critical battery action: hibernate

Unfortunately my laptop never goes to the sleep mode. It directly goes in the hibernate mode.

Once I resume from hibernation the laptop shuts down automatically after coming to the log-in page.

A:Unexpected shutdown

well i think your battery is defected... critical battery = so low that it can barley run!

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RELEVANCY SCORE 52.8

Hardware HP ZD7020 US Laptop Pent 4 2.8GHz Ram 1.25 GB Ram. OS XP home SP2 35% Free disk space
Thus far I have vacuumed the computer (done every month or two since I purchased this laptop. The computer is on a stand and not flat on a desk
I replaced the non OEM 1GB ram chip three times under guaranty for Cruticial . Updated all drivers. Removed and reinstalled all APIC Thermal Controls listed in Device manager, Have run spyware scans using Spy Bot Search and Destroy, Adaware Super Anti Spyware etc.

The fans do speed up when the CPU is nearly at full capacity. Most recent crash took place while writing an Email using OL 2003. No other programs were open other than
my antivirus running in the background. The crashes have been occurring with increasing frequency. Restart is not a problem

Everestcor Sensor Properties:
Sensor Type HDD

Temperatures:
CPU 62 °C (144 °F)
Hitachi HTS421280H9AT00 [ TRIAL VERSION ]
 

A:Unexpected shutdown

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RELEVANCY SCORE 52.8

Hi. I don't know what the problem is.

The pc just shuts down whenever it wants. First I believed it was my Graphic card, because it was a Nvidia card and my mobo is CrossFire ready and don't support all features of Nvidia cards. Now I have 2 EAH3870 card in CrossFire. Yes I have tried just one at the time to check if it was the problem, but no.

I also believed it may be the RAM but I don't think so after diagnostic checks. The pc have 4 Gb of ram, and I have tried to run it with just 2, same problem.

I got the standard ICH9 error but I believe that the PC have the right Intel driver now.

Apart from that I don't have any problems detected in windows error log (Event Viewer). Just the Unexpected shutdown and error code 6008. and windows doesn't have a solution on this code.

A:Unexpected Shutdown

What PSU do you have?

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RELEVANCY SCORE 52.8

Intermittent blue screen over last three weeks - "Windows has recovered from an unexpected shutdown".
Memory check and sfc OK. No new hardware or software.


System information:Windows 7 Professional, AMD Phenom 9950 quad core processor 2.6 GHx, 6 GB RAM, 64 bit OS, ATI Radeon HD 4800 Series.


link to memory dump: https://1drv.ms/u/s!AkzB_l10TEspa9zR1at0oljUI2g

Your help would be appreciated.
Lins

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RELEVANCY SCORE 52.8

the past couple of days my pc has been acting funny the most noticeable problem is my pc well just restart while i am doing something. i am about 99.9 percent sure there is no viruses or other issues of that kind becaus i have avast anti virus and elite antikey logger running at all times i have preformed mutliply boottime virus scans and nothing shows up if i could any help or idea on what to try next it would be greatly appreciated and allso i am almost shure it aint any program either because it has shutdown in differnt programs


thanks, Nick

A:unexpected shutdown

Is Microsoft updates enabled and allowed to download and install updates automatically. Sometimes, it will download em, install em, then bring up a pop up asking you to restart and there's sometimes a time limit within which, if you don't select anything, it will restart itself automatically.

This could be one reason, but it's not very common to come across it.

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RELEVANCY SCORE 52.8

My pc reboots itself everyday numerous times and shows the message "Windows has recovered from an unexpected shutdown". Can someone please offer a solution?

A:Unexpected shutdown

hi and welcome to the forum do you get a bsod with a error message,

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RELEVANCY SCORE 52.8

Dear forum users,
Around 16 months ago I bought a brand new PC, bare bones system, AMD Athlon 64 x 2 dual core 6000+. All SATA II hardware/cables.
The first 8 / 10 months were fine. Fast and no problems. In the past 3 to 4 months my PC as a whole, just powers down, as if I was to hold the on/off button in for 5 or 7 seconds. It is kind of doing it almost every other day know. When I reboot I get a black screen stating the PC has shutdown unexpectedly and the option to restart in:
Safe mode / blur / blur / or normal start.
It does seem to only do this under certain conditions though, such as: When music is playing and or internet is running. On youtube and or MS office open as well. Generally speaking, when I ?Overwork? the PC or have multiple applications open that use media / sound / graphics, it happens.
I run complex CAD packages but it never seems to do it then. Generally, music (Windows Media running) and internet and it ?powers down?
Could it be a lack of power issue? Could it be an incompatibility on hardware, graphics card vs. processor or memory? Is it software related? I really don?t know where to start.
Any help would be much appreciated guys. Thanks heaps. Blueboy555.

A:Unexpected Shutdown,

Hi. You can go into C:\Windows\Minidump

Copy the files in there to any other folder. Then zip or rar them and attach the compressed file to a post. We can have a look at the issue(s).

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RELEVANCY SCORE 52.8

When going to play a DVD the PC will do what its supposed to do by way of making the noises of the disc drive it will open the CyberLink programme in whch the DVD's are played on and even sometimes play the DVD for a few minutes but then it will just shut down the programme. Its almost like its just given up on trying to play the DVD. It doesn't give any warning or messages about whats just happened.. its a good laptop but one of the main things I use it for is DVD's!! Please help I'm no good with technology and would appreciate any advice which could be given. 

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RELEVANCY SCORE 52.8

I have a guy that says he has a computer that starts up and then shuts down on it's own. Thats all the information that he gives me. He doesn't know what operating system he is running or any specs at all. He says that the computer is about a year old.

I think it's a power supply problem or not enough ram. Any suggestions would be helpful. Thanks in advance.
 

A:Unexpected shutdown

Could be overheating, have him check the fans. Or it could be the power supply or motherboard.

Not enough RAM isn't true.
 

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RELEVANCY SCORE 52.8

From time to time my system (Vista64) shuts down - when IDLE - for no reason.
WIndows restarts and says: Windows recovered for an unexpected shutdown... error report send.

How to debug? Note that the system is idle; only background processes are running.

What I've done sofar:
- Ran extended memory test: no problem
- Disabled power saving settings (as I suspected a problem going into hibernate/sleep). No effect.
- Disabled all "user based processes" as Picasa, Google indexing, CPU-temp watcher etc..
- Removed all USB sticks (no readyboost anymore)

No help. I leave the system idle and 10minutes to 2hours later; bang; shutdown
Note also that the system never chrashed when I'm actually working.

So, not a severe issue but I feel intellectually challenged to get the thing under control.
Any idea's on how to proceed further?
Alfred

A:Unexpected shutdown

Try looking in schedule task. A task may be running when the computer is idle for a time limit.

Try looking in your error logs by;

Left Click on Start Menu.
Right click on Computer and choose manage.
Click on the event viewer.
You now have loads of options to try and pin down what is happening.
Expand the error tab.
Look for things in the last 24 hours.

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RELEVANCY SCORE 52.8

goodmorning from a cold and snowy England,

I'm getting unexpected shutdowns + BSOD

this is a self build PC
64bitWIN 7
from retailer which I installed

System and OS are about 9Months

Regards

Matt

A:unexpected shutdown

Remove any Acronis True Image software


Code:
BugCheck 50, {fffff8a021b2ece8, 0, fffff80002c9539b, 2}

Unable to load image \SystemRoot\system32\DRIVERS\tdrpm251.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tdrpm251.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm251.sys

Could not read faulting driver name
Probably caused by : tdrpm251.sys ( tdrpm251+4c72e )

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RELEVANCY SCORE 52.8

I bought a new comp few days back and i am facing the
'Unexpected Shutdown' issue........
the computer shutdowns only when i run games
Here's the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 00000003
BCP2: 869F4030
BCP3: 869F419C
BCP4: 82C69D50
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\061911-13837-01.dmp
C:\Users\...\AppData\Local\Temp\WER-23228-0.sysdata.xml

A:Unexpected Shutdown :(

Please refer to this Thread on how to post BOSD threads.

http://www.sevenforums.com/crashes-d...tructions.html

Regards Sean

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RELEVANCY SCORE 52.8

hy.,.,
my computer report unexpected shutdown
detail:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1057

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\080411-28688-01.dmp
C:\Users\ParTai\AppData\Local\Temp\WER-54459-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

help me please

A:unexpected Shutdown

Please help me.,.,
I can't save my files anymore .,,.

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RELEVANCY SCORE 52.8

I had a reboot problem & the Event Logs show an unexpected shutdown. But how can the PC write that there was a shutdown to the Event Logs since there was no power to do so?

A:Unexpected Shutdown ?

simple .... only writes when the system come back on !!!

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RELEVANCY SCORE 52.8

Hello at all,

My pc was freezed. After I rebooted the pc, there wasn't any blue screen appeared but when windows was started, a pop up message box appeared that said unexpected shutdown.

I attached the crash dump file to my post.

Any help would be most welcome.
Thanks and regards

A:Unexpected Shutdown

Welcome aboard.

The crash dump you uploaded says you have had a BIOS error.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

ACPI_BIOS_ERROR (a5)
The ACPI Bios in the system is not fully compliant with the ACPI specification.
The first value indicates where the incompatibility lies:
This bug check covers a great variety of ACPI problems. If a kernel debugger
is attached, use "!analyze -v". This command will analyze the precise problem,
and display whatever information is most useful for debugging the specific
error.
Arguments:
Arg1: 0000000000000003, ACPI_FAILED_MUST_SUCCEED_METHOD
ACPI tried to run a control method while creating device extensions
to represent the ACPI namespace, but this control method failed.
Arg2: 0000000000000000, The ACPI Object that was being run
Arg3: ffffffffc000009a, return value from the interpreter
Arg4: 0000000000000000, Name of the control method (in ULONG format)
A farther check of the BIOS says that it is old enough!

Code:
[SMBIOS Data Tables v2.6]
[DMI Version - 38]
[2.0 Calling Convention - No]
[Table Size - 2493 bytes]

[BIOS Information (Type 0) - Length... Read more

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RELEVANCY SCORE 52.8

Ok, I have a different computer, and when I go on it for about 15 minutes (tops) it just shuts down, with no warning at all.

It is a Windows XP Home Edition SP1. Please help, I have thousands of songs and my father has very important files on that computer.
 

A:Unexpected Shutdown's

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RELEVANCY SCORE 52.8

My computer has been doing this for about a week. I haven't had time to do anything about it. I dont know why it started doing it. Also sometimes I'll get a blue screen that appears for about ten seconds before it turns off. there is a number that counts up to 100, and says Dumping Physical Memory.
I dont think thats a good sign.....

Can i have some feed back please.

A:Unexpected Shutdown

Please upload a report so that we may better assist you

http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 52.8

Hello, don't know if anyone can help me. I am on a HP Pavilion Laptop running Windows Vista. I first encountered the error while running World of Warcraft. I log in, and after a few seconds the whole computer freezes up (no alt tabbing, unable to do anything). Then the screen screws up and nothing coherent is visible. Pretty much it looks like the old Static channels on non-digital TV's. The system then reboots and I get this error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 85558230
BCP2: 8B6DDEB0
BCP3: 00000000
BCP4: 00000002
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

After rebooting a few times, the computer would then restart and receive a blue screen error before running any application, yielding in the same error upon restart. The blue screen did mention something about Display adapter, but I was unable to read more than that before restart.

With those things in consideration, my first thought is that it is my video card. However when I run any applications there is no lag, no screen tearing, and my computer is actually running very smoothly, until it crashes. I have updated all my drivers, ran Nortons, Windows Defender, and Spybot. I am stumped now.

Do you believe it is a virus? If so any suggestions?
Do you believe it is software complications? Any suggestions?
Do you believe it is a Hardware problem? If so is there any way to r... Read more

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RELEVANCY SCORE 52.8

Laptop shutsdown unexpectedly

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RELEVANCY SCORE 52.8

I just upgraded from Vista to windows7 but this problem has been occuring long before the upgrade.
Twice since the upgrade I've returned to my pc and found a message that stated something like computer has recovered from an unexpected shutdown
Attached is the requested information (Windows7_Vista_jcgriff2.zip). The folder also has an html file titled (Sonny-PC) that includes all the current information on my system. Also attached is a folder named "shutdown". This folder gives the information about the unexpected shutdown.
Twice also upon booting the system I've gotten only a black screen with no input devices working. I manually reboot with the power switch and it goes into the Startup Repair mode. I have opted for the system recover option and it boots ok. I've also declined the system recover option and let the startup repair continue. I then opted for the memory test and it completes with no error messages and the computer boots.

I did recently replace the power supply due to a noisy fan bearing but have reinstalled the old one hoping that this might be the problem. The only other thing that I have changed is the primary hard disk.
Thank you for your help.
Hamp

A:Unexpected shutdown

Does anyone have a suggestion as to what is going on with this machine and what I can do to fix it (short of throwing it out with the trash)?

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RELEVANCY SCORE 52.8

Hi all, I've started to encounter an unexpected shutdown with a brief bluescreen error on my desktop and can't figure out what's causing it. I was hoping someone could help me out with this.

Here are links to the .dmp and .xml files that help describe the problem. If any other information would be helpful, I'd gladly provide it. Thanks!

https://www.dropbox.com/sh/9plviokwh...UVK2kvF0a?dl=0

Steve

A:Help with Unexpected Shutdown

Hi there Fobwashed,

Is your computer a desktop or laptop computer? Does your computer shutdown at a certain time or just in random intervals? If your computer is a desktop computer, which I am thinking it is, how much power(watts) are you running? What is the brand/model if your power supply?

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RELEVANCY SCORE 52.8

Hello everyone im new to this forum and fairly new to computers but here is my problem. i just build my first computer and i have been having unexpected shutdowns at random. Today it rebooted when i was streaming music through my xbox360.....I was wondering if it could be my external hdd........... but here is my error message.......please help

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800885B8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030710-47549-01.dmp
C:\Users\James\AppData\Local\Temp\WER-61635-0.sysdata.xml

A:Unexpected Shutdown

bump, any help anyone?

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RELEVANCY SCORE 52.8

Hi,

I was using my laptop for general browsing, when all of a sudden, it turned off. At first, I tried turning it back on, but it wouldn't, so I plugged in the charger and it turned on. It then reported that windows hadn't shutdown safely etc.

The thing is though, I checked the battery levels after re-starting, and it was at 25%. I have set my power options so that the laptop goes into hibernate when the battery is at 10% and at Do Nothing when it is at 25%.

So please can someone explain what happened?

A:Unexpected Shutdown

No one can tell you what happened, but we can offer educated guesses.
The first cause would be overheating. Do you know what the temps of your computer are during load.
Did you have a BSOD, did the screen turn blue?
http://www.almico.com/speedfan.php

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