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Yoga 2 Pro not charging / dies immediately when unplugged

Q: Yoga 2 Pro not charging / dies immediately when unplugged

Hello, I would prefer to contact support directly but I have been unable to find a phone number or email contact. I'm not sure whether this problem was caused by the recent Windows 10 update, but today I noticed that if I unplug my laptop from the power cable, it immediately shuts down without warning. It says that the battery is 100% fully charged, but the power light is blinking a red/orange colour, which seems to mean that the battery is below 5% and is not charging. Other than that, the laptop works fine when plugged in. So far I have tried to restart the computer, shut down and boot up, and hold the power keys while shut down and unplugged, which has not worked. I'm not acquainted with the forum so I'm unsure if this problem has been solved/encountered before. Any help would be appreciated. Thanks.

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RELEVANCY SCORE 200
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RELEVANCY SCORE 82.4

Dear Community,We bought the abvoe laptop in Nov '18 and it has been working perfectly until recently Even though it shows a 100% charged battery, if it is not plugged in, it dies off instantly. Once it happens there no sign on the external part of the computer (not even a orange blinking) that there would be any juice in the battery. Could that be a software issue (energy manager) or rather a hardware topic (battery is defective) Thank you very much in advance for your advices    

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RELEVANCY SCORE 80.8

It says the battery is fully charged but when I unplug it just fully dies. I just got this laptop referbished. what is going on?













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A:Yoga 11s shuts off immediately when the power cord is unplugged.

I too have the exact same problem with my refurbished Yoga 11S. It is difficult to diagnose when the battery is non-removable.

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RELEVANCY SCORE 78

Hi.I have recently a charging problem with my X1C6.Yesterday, I have plugged the USB-C charger into the USB-C port.Then Windows repeatedly notices that the charger was plugged, then unplugged, then plugged (many events in Windows Event Viewer) and the Thunderbolt software (in systray keeps crashing/restarting).The problem continued even with the charger unplugged, even after a reboot.The charging orange LED was stuck "on" even with the charger unplugged (also with the computer off):Charging orange LED unplugged. I had to restart the computer and disable the internal battery in the BIOS to restore the computer to a normal state.In the Windows reliability monitor, I can see many Windows Hardware Error (related to USB-C UCM/USCI system : LKD_0x1D4_COMMAND_TIMEOUT_9_UcmUcsiAcpiClient_UcmUcsiCx!UcmUcsiCx::CxDevice::UnrecoverableFailureEncountered) and many Thunderbolt software and services crashes. The battery was already replaced due to another problem (random 0% charge level reporting).This charging problem had happened with the old one and the new one. Anybody had already encountered this problem ?Do you think it's a rather a USCI/EC/BIOS firmware problem or a faulty hardware ?I think I will ask a motherboard replacement under warranty.

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RELEVANCY SCORE 64.8

Whenever I unplug my laptop and continue doing my work, the laptop dies at 80%. I've tried to change the power plans and everything but it still dies at 50-80% without warning. 

A:Acer Aspire S3 dies at 80% when unplugged

I got the same problem with Aspire S7. Every once in a while it just shuts down.

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RELEVANCY SCORE 64.8

Problem: Laptop shuts off without warning while running, but ONLY when unplugged. When it's plugged in, everything runs fine. After it dies, the only way to start it back up again is to plug in AC power. When it is unplugged, it lasts for an indeterminable amount of time, and then dies again whenever it feels like.  Failed Solutions: I've checked the battery diagnostics window (F2 during startup), and it tells me that the status of the battery is "OK" with more than 60% charge capacity. While the charge capacity could be better, I see no reason why it would cause the laptop to randomly shut off. I've changed the battery settings to ensure it does not sleep at a certain battery % level.I've updated the BIOS & all driversI ran anti-virus and anti-malware solutions (multiple times across multiple softwares)I performed a system restore to a date on which I was not having the problemNothing has worked. My best guess is that the battery itself is fried, yet I'm not really sure how or why. I have no problem purchasing a new battery and replacing it, but I want to make sure my money is going towards the right solution. 

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RELEVANCY SCORE 62

The problem is I plugged AC adapter to laptop when battery show 6%  after that around 10 minutes battery gauge will show 100 %  but if I unplgged AC Adapter  for  5 minutes the battery guage will decreases to 5 or 6 %  My laptop is  Ideapad 300 14ISK use Windows 10 (clean installed) and already updated and activated Windows.- I try to reset guage by Lenovo Energy Manager but it doesn't work.- I try to calibrate battery but I can't remove battery (it an internal battery)- I Uninstalled ACPI in device manager but it doesn't work too  Please suggest me what should I do next?  Thank 

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RELEVANCY SCORE 59.6

My 5 year old Dell Vostro V131 battery doesn't seem to work anymore when unplugged. When it's plugged-in and charging, the computer works fine, but the red "low battery' light blinks constantly. The battery meter shows that the battery is 100% charged. But as soon as the power cord is unplugged, the computer immediately shuts off.
What might be the problem? Should I purchase a new battery?

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RELEVANCY SCORE 56.4

My laptop slows down drastically whenever its unplugged but goes back to normal speed when I plug it in. Any solutions? Also here are the specs
Intel Core 2 CPU T5500 1.5 ghz
Ati Mobility Radeon x2300
1 G ram
Windows XP SP3
Also, the battery drains real fast and should be done in around an hour.
 

A:Laptop slows down when unplugged(not charging)

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RELEVANCY SCORE 56.4

i had to make recovery and it failed and i brought win 10 image on usb and i recoverd itbut when i connected my charger it give no thing not charging and not showing that the charger is conected at alli have to long press the power button till the device turn on then turen off after that every thing workedbut i noted that it happend again when the lap frezezz  while shutting down sometimes and i have to turn it off by long press so i have to long press for  10 or 15 seconed to be aple to charge again cuz if i conect the charger it gives nothing on screen or blinking and im afraid that someday this hint stopps alsocan anyone tell me what is my problem

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RELEVANCY SCORE 56

So my 2 or 3 weeks old ideapad 110-15ISK laptop just started having a problem with its' battery the day before yesterday. It claims to be 100% charged when I click on the battery but the battery symbol shows no energy, it says it is plugged in but not charging, and the second I unplug the laptop it will shut down. I have checked the forums and the internet for multiple solutions such as turning it off conservative mode(which it wasn't anyway) or removing and readding the battery devices in device manager, but nothing has worked. Is there anything else that you think you guys could help me with before I take it to the store or a support center?

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RELEVANCY SCORE 55.6

Somewhere around 20-30% battery my Yoga 720 suddenly dies. I've tried draining my battery, charging to 100% to attempt to calibrate the gauge with no luck. I've seen older threads where you can reset the battery gauge using Lenovo Vantage but those options don't seem to exist anymore. My battery only has 160 cycles and condition is reported "good"

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RELEVANCY SCORE 55.2

Hello,I noticed that my ultrabook pro keyboard isn't replenishing Helix 2nd (20CG) battery any more when unplugged from AC. While not essential, it was still useful feature to go trough the long day of use.Other than that everything is working as it should (Keyboard battery draining 1st, tablet 2nd, and when on AC it charges the other way around: tablet 1st, keyboard 2nd). I tried (re)installing all battery management & drivers in Windows 10 environment, also updated keyboard firmware, battery firmware shows 'no upgrade needed). Lenovo vantage app is also showing that everything is OK with battery, and fiddling with power settings there shows it communicates with batteries well (start charging or stop charging at certain percentage).Also tried reseting the keyboard part with a pin, but I'm not sure if I did anything (no  leds blinknig, nothing really seems to be happening). Any ideas? 

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RELEVANCY SCORE 55.2

Hi, I'm running Ubuntu 18.04 on the thinkpad T460.When I plug the laptop to the charger and start it is charging fine, until I pull the charger once.After that it won't recognize it is plugged in and the battery runs out.I have to restart again in order to charge the laptop again. I have no idea what might be the issue here.What might I try to narraow down the issue?Thank you so much

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RELEVANCY SCORE 55.2

Hello,
problem with my Alienware R2 13 - I replaced motherboard (bought refurbished one from parts & people) and now the battery is not working. It is visible, charging (it took her almost 3 weeks to get her to 100%) but when i unplug the charger, laptop turns off automatically.
Bios is updated, battery health - performing normally, AC adapter 130W
I did the DELL test (when you press Fn while turning on laptop), battery health is 96%.
I also run the 60 sec test (powercfg will enable a trace for 60 seconds)..



Manufacturer
COMPAL
Serial Number
41167
Chemistry
Li-I
Long Term
1
Sealed
0
Design Capacity
51680
Last Full Charge
49719


So I really don't get where is the issue... is it the battery or my new board?
Unfortunately i don't have anyone with this kind of laptop to borrow his battery and do diagnosis.. :(

A:Battery charging, but when unplugged, laptop not working (Alienware 13 R2)

You might want to post your question in the Alienware Club forum.
It is a separate forum for Alienware owners.

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RELEVANCY SCORE 54.8

Bought a Yoga 3 Pro whilst in San Fransisco in Oct-14. Have had all sorts of problems :-Battery not chargingAdapter USB cable ceases to functionUSB Ports disable for no apparant reason.Regular loss of User Profiles in Window 10 And finally -  in 1st week of Feb 16 the computer just stops working. So now no power light - no anything. Has anyone else had simsilar issues. And of course like all products that are poorly made they last until just after the warranty ends - or am I just being cynical?! GMF14













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A:Yoga 3 Pro 1370-Dies

Sorry to hear about your issues!
 
I haven't encountered the USB disabling issue, however, hopefully I can assist with the power issues.
 
An indicator as to whether the charger is functioning or not is to look for the power button to be illuminated when powered off. The cable provides two busses: one that powers the laptop (20 volts), and the standard USB power (5 volts).
 
For lack of a better description, does your wall power adapter have some "play" on it when plugged in? Does the laptop charge until you slightly move the power adapter?
 
The User Profile issue sounds like an issue with the Windows 10 upgrade. I used to have these issues when upgrading from Windows 7 to Windows 8. The best bet would be to run a refresh. Unfortunately, it will erase your apps, but should retain your user data:
 
http://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html
 
After this, try and install newer USB drivers designed for Windows 10:
 
http://support.lenovo.com/ca/en/products/laptops-and-netbooks/yoga-series/yoga-3-pro-1370-laptop-len...

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RELEVANCY SCORE 53.6

Hello. This is my first post. Yesterday my new Lenovo Yoga 730 arrived after being purchased through Lenovo's website. It's beautiful, thin, sleek, powerful, ergonomic and sturdy. However, today I was playing Kerbal Space Program (at 4k resolution) on my dining room table less than 24 hours after first booting up the machine, with the power cable plugged in, with plenty of space behind the machine, when the computer suddenly died. It wouldn't turn on for about 5 minutes and it smelled like fireworks or gunpowder or sulfur, especially near the back fan. When it did turn on it died instantly again about a minute later. I went to plug it in and it turned on but it no longer turns on when on battery power. It will instantly die if the cable is unplugged. No other devices were harmed and there is no lightning nearby.Reminder that this machine is a day old. The computer is pretty much maximum specifications. i7-8565u, 16 GB DDR4-2400, GTX 1050 4 GB version, 1 TB SSD, 4k multitouch screen with an active pen. Any advice or knowledge of what went wrong would be helpful.

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RELEVANCY SCORE 53.6

My Yoga 11s shuts down without any warning when it's plugged in. It may operate for a few or several minutes but will always eventually shut off--completely, almost violently and requires a reboot. This issue only occurs when plugged in. No problems with sudden shut down when running on battery power. The battery fully charges without issue when closed and not in use. I have been just making sure I keep it charged and use it unplugged. However use often extends beyond the battery life. The random and persistent shut off has become extremely frustrating.  What is the problem? Any solutions or ideas?

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RELEVANCY SCORE 52.4

Hugely disappointed. Lenovo seem to ignore posts on their social media so posting here in final desperation. Just bought a brand new Lenovo Yoga 520. During setup the thing just fell over to the Oops screen, restarted and is now stuck at the 'Just A Moment' screen and has been for around an hour and a half now. I truly hate lousy tech and wondered what to do and whether this is how it's going to be. Is there anything I can do and it not then it's back to the retailer to get my money back? I've never owned Lenovo before, but instead brands like Toshiba, Dell and Apple who have never let me down and had heard good things about so am hugely disappointed but life it just too short to have to workaround sloppy badly built tech. Any help and advice welcome before I get rid of this thing.

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RELEVANCY SCORE 52

When my yoga 710 is not plugged in, it will not boot when pressing the power button. When it is plugged in it does. After booting I can perfectly unplug it and the battery acts normal. Very strange..Does anyone have an idea on how I could solve this?Thanks very much-Tristan

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RELEVANCY SCORE 52

I have done all the most recent bio updates ect. this fan is killing my battery!  When plugged in then goes into sleep mode the fan kicks on and never shuts off.  If i unplug the power while this is happening the fan stops.  What needs to be done to fix this??

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RELEVANCY SCORE 51.6

my yoga 710 14ISK turns off when unplugged, Help!!

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RELEVANCY SCORE 51.6

Hi, I have a Yoga 920.  It thinks its "plugged in, charging" even when uplugged.  when i plug it in it does not charge.  it does charge when the battery has totally drained of power.   Please help! Thanks, Marc

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RELEVANCY SCORE 51.6

Hello everyone, I've had many problems with my laptop lately and this time it's quite significant. I discovered today that my laptop completely shuts off when unplugged. I then plugged it in and tried again. It turned on. Removing the plug while the computer was still on, once again instantly shuts it off. Several more retries and it's pretty clear I cannot use my computer unless it is plugged in. I don't know if this is just an issue of a faulty battery, or if something else is at work, but I was wondering if anyone had any advice. Mind you, the laptop is only 3 months old. 

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RELEVANCY SCORE 51.6

Hello,  I have a Lenovo Yoga 720  15.6 inch with an intel core i7 7700HQ and Nvidia GTX 1050. I have tried playing minecraft on it recently as it is the first game I decided to download and when plugged in I maintain well above 70 fps at all times. However when I try to play the game with the laptop unplugged I am "capped" at 30 fps. Is there a reason for this? I am on windows high performance power option.I have also turned off Nvidia VSync and changed the Nvidia power options to maximum performance. Is this FPS cap something that can be turned off when unplugged or is this permanent for on the go gaming with this laptop?

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RELEVANCY SCORE 51.2

I recently purchased a Yoga Book, which I'm really enjoying. The one issue that continually surfaces is that it doesn't immediately power up. I often need to hold down the power switch for a lengthy amount of time (5+ secs) to get it to power up/wake up. Has anyone encountered the same? Thanks in advance.

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RELEVANCY SCORE 50.8

Hi guys, My first message here and unfortunately, it's not for the coolest reason.I have a Yoga 500-14 IHW that works perfectly well when plugged, but I noticed a few days ago that as soon as I unplugged it from the USB type power port, the screen suddenly turns black. I thought it was a question of brightness, drivers, windows power plan, etc. I have also tried all the solutions here (https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/ll06_en/page/6/thread-id/28087), without success once again.One thing that I noticed and that bothers me a lot is the fact that once it is unplugged, if I try to power on the laptop, the screen is black and no Lenovo spash screen appears. The computer is working, the lights are on, I can hear the fans of the graphics card, but no screen. And of course, as soon as I plug in the power cable, the screen lights up and I'm in front of the Windows login page. If I want to access the BIOS, I can only do so once it is plugged. If I want to start from a live cd, I can only do it once plugged.All of this leads me to think that my laptop screen is broken and no longer works when it is unplugged. Is it a battery problem? The battery is at 100% right now, but is there perhaps a more specific test to be done on the battery?I'm waiting for good ideas to check what else is going on. Otherwise, do you confirm that I will have to return the computer in warranty?Thank you very much,Jed13 

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RELEVANCY SCORE 50.8

Hello, My laptop is a brand new (I've only had it for 1 month) and I left it unplugged for a 2 weeks business trip. I've come home now to find the laptop is not turning on or making any sounds. I know for a fact it hasn't been dropped or anything of the sort since no one was at the house for those 2 weeks and we have no pets that can mess around with it. Any ideas what it can be? Thank you!

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RELEVANCY SCORE 50.4

I have a Yoga 3 Pro - 137o with a new battery installed but when I unplug the network adapter it shuts off. The light is solid white and the battery indicator says 99%. The Power settings do not day to shut off when unplugged.  Any help Eli would be appreciated.

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RELEVANCY SCORE 49.6

Hi My Yoga 2, 11.6 laptop has started completely cutting out when the screen moves past 180 degrees while it is unplugged. The issue does not occur when the laptop is plugged in. Would anyone have any idea as to why this is happening, and if whether this could be purely a battery issue? Thanks in advance

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RELEVANCY SCORE 48.8

The laptop states that the battery is fully charged, but it shuts down when the laptop is unplugged.  I think I have the settings configured properly, so I am at a loss.  Please find those settings attached.  Any assistance would be appreciated.


























Screenshot 2017-02-19 18.49.42.png ?66 KB

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RELEVANCY SCORE 48.8

The laptop states that the battery is fully charged, but it shuts down when the laptop is unplugged.  I think I have the settings configured properly, so I am at a loss.  Please find those settings attached.  Any assistance would be appreciated.


























Screenshot 2017-02-19 18.49.32.png ?52 KB

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RELEVANCY SCORE 48.8

This question has been asked by countless people, and the Internet is filled with a wild array of answers.
 
If you bought an HP system many years ago, and it came with Windows XP, and you have the re-installation disc, if your system dies or needs to be recommissioned because it's unreliable, can't you use the re-installation disc to install the OS onto the new system? I've heard some limitations are involved but I don't know fact from fiction on these:
 
1. You can reinstall only IF you upgrade the system with the same motherboard because the key for the install is tied to the serial number of the motherboard.
 
2. You can reinstall only if you move the hard drive of the old system to the new one (which for me would be impossible because the old drive is IDE and the new one is SATA).
 
3. You can reinstall only if the new computer is a model from the same vendor (e.g., if you have the reinstall disc for a Dell computer it will only work in another Dell computer).
 
4. If you call MS customer support and explain that your system's motherboard has died they will "reactivate" the license for you on the new system.
 
5. You can't do it in any scenario because your EULA will state that you agreed to install the OS on the one computer and agreed it would not be used on another system.
 
Anybody have any definitive answers on this issue?

A:T or F: Your OEM license for Windows XP dies when your system dies.

True...simple answer to your topic title.
 
Louis

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RELEVANCY SCORE 48.4

Hi. I recently bought a Lenovo Yoga 500 laptop, and I'm quite disappointed. When I plug in my charger, 9/10 times it starts to charge, then immediately stop charging, then charge again for a second. This results in never charging. Eventually it charges normally, but it's completely random and sometimes requires 5+ restarts. I need this laptop for school so taking it off for repair is hard for me but I will do it if there is no other way. I got a second charger from a friend and this still occurs, so the problem isn't with the charger. Anyone have any idea for a fix? Thanks













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A:Yoga 500 charging for one second, then not charging for one second

Hi Wine3,
 
Welcome to the Forums  
 
As per the query we understood that you are facing issue with the battery not charging in your Lenovo Yoga 500 laptop.
 
Try to reinstall the energy manager and check for the issue.
 
Click here for the energy manager for windows 10.
 
Let us know the result.
 
Best regards,         
 
Ashwin.S

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RELEVANCY SCORE 47.2

Hi everyone, When I am using my laptop Yoga 720 and I plug the charger in, it seems to charge for around 30 seconds and then the battery animation slows down and then stops, and the battery % does not increase. It seems to charge okay when the laptop is closed and charging but this is very frustrating. Can anyone provide and idea on why this is happening?

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RELEVANCY SCORE 47.2

Hello everybody!I just got my lenovo Yoga 330-11 and I was wondering if it can be charged through the usb-c port from a powerful enough powerbank. Has anyone tried it before? Is it possible? (I really hope it is) Thanks a lot in advance!

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RELEVANCY SCORE 47.2

Can I charge my yoga 900 using a power pack? Such as this one, just in case I need to https://www.amazon.co.uk/iClever-20000mAh-Starter-Battery-Flashlight/dp/B076CR28C3/ref=pd_vtph_tr_t_... I am asking as I want to buy one of these, as i can charge devices and jump the car but would also like to be able to charge my yoga Cheers

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RELEVANCY SCORE 47.2

I have an Yoga 500 that idles charging, meaning that being working on AC power it will hold 15% but not charge further then that. Sometimes but not allways it will hung in between balance mode and power saving mode. The battery seams to be fine as attached test log. I have noticed that the internal power cable is somehow damaged and ordered a new one, but have been reading about faulty motherboards and wonder if this would be one of them as I just got the laptop and I don't know if the previous owner ever took it back to lenovo. I wonder if anyone had similar problems and if there is any way of sorting it out.

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RELEVANCY SCORE 47.2

Hello,I just bought the Yoga 730 and wanted to charge it, but I got the plugged in, not charging alert at about 20% battery. Upon reconnecting it started charging for a few seconds then stopped again. I doesnt seem to be losing power when plugged in and I tried letting it run out of power and then hoping for better results. Once the battery was empty and the laptop went out I plugged it in again and it went up to 33%, but now it stopped charging again.The laptop used to be a showcased model but was reset to factory settings and the battery is in almost perfect shape.Is there a way to fix this issue?

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RELEVANCY SCORE 47.2

I was recently given a Yoga 910 which has barely been used and it seems that i cant charge it unless its off. When its powered on and plugged in it just says its on battery.  I preformed the following stuff: I thought it could be the charger but i tried my macbook pro 15inch USB c charger on it with the same results. Ive tried to reinstall the OS but that didnt work. I took off the back plate and removed the battery then held the power button for 30 seconds but that also didnt work. Has anyone had this issue and fixed it?Its such a nice laptop i would like to get some use out of it. I even tried to update the bios but the software says it has to be plugged in to do that.

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RELEVANCY SCORE 47.2

What does it mean when the charger indicator is solid white?What is the best way to maintain battery life?

A:Charging X1 Yoga gen 3

Solid white means fully charged or nearly so.  There is no "best" strategy.  It depends on how often and how long you use it when it is plugged in.  I use mine mostly on battery and I plug it in at night to charge.  I have it set in Vantage to start charging at 70% and stop at 98%. 

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RELEVANCY SCORE 47.2

What does it mean when the charger indicator is solid white?What is the best way to maintain battery life?

A:Charging X1 Yoga gen 3

Solid white means fully charged or nearly so.  There is no "best" strategy.  It depends on how often and how long you use it when it is plugged in.  I use mine mostly on battery and I plug it in at night to charge.  I have it set in Vantage to start charging at 70% and stop at 98%. 

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RELEVANCY SCORE 47.2

My Yoga 920 stopped charging a couple of days ago. The usb-c ports still recognize other products. The included usb-c charger still works on other products like my phone but they won't work together. I've tried running battery charging diagnostics but the error says the ac charger is not plugged in.

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RELEVANCY SCORE 47.2

Yesterday my coffee spilled in my bag and some got into my charging port. The computer works fine but won?t charge (light doesn?t come on and computer doesn?t recognize a charge). A local computer repair person suggested replacing the battery but I want to make sure that is the correct and cheapest way to fix this problem before I buy a new one. Opinions?

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RELEVANCY SCORE 47.2