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Chromebook Keyboard Not Working

Q: Chromebook Keyboard Not Working

I had my chromebook randomly shut off while I was using it, the model CB3-131.It wouldn't turn on until I hard reset it about an hour later, then when it turned on they keyboard would not work, except for the power button. Any idea on how to fix this?

RELEVANCY SCORE 200
Preferred Solution: Chromebook Keyboard Not Working

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A: Chromebook Keyboard Not Working

Alright, edit. The mouse is starting to glitch out as well, I think I'm going to try powerwashing. Edit: It did not work

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RELEVANCY SCORE 67.6

So it appears after doing some research that the 14"  HP Chromebook has a lot of issues with the keyboards not working. My daughters is a little over a year old and completely quit working today. I can't even power it off!  If this is a common issue why not own up to it and take care of this HP? I have a service plan through Walmart and they are sending me a package to mail it back in 5 days and then who know how long it will take to get it back from there. In the meantime my daughter will be so far behind in school and homework that she will likely never catch up this semester.  Ugh!  Extremely frustrating. My daughter is so upset and crying and she did nothing wrong!

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RELEVANCY SCORE 67.2

I have two chromebooks here with certain keys not working. One of the chromebooks is a 14-x000na, and the other is 14-x006na. On the 14-x000na, the 6, y, h, n, 7, u, j and m keys are not working, and on the 14-x006na the 8, i, k and , keys aren't working. I have reset to factory settings, but this didn't do anything. Any help would be appreciated, as warranty has ran out so HP won't help me. Thanks.

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RELEVANCY SCORE 67.2

My chromebook's keyboard will not work after 2 months.  Maybe there is a setting that I have to deal with?

A:chromebook 11 keyboard stopped working after 2 mon...

Try booting into recovery mode to see if the keyboard works when the OS isn't yet loaded. If that works then maybe a quick power wash will clear it up.

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RELEVANCY SCORE 67.2

Daughter's Chromebook is about a year or so old and the keyboard has stopped working properly.  Some keys work, others don't. Type the letter K and get Ki, type the letter s and get sxw, type the letter T and get nothing, and so forth. Tried the Refresh+Power thing but that failed to work. At one point thje keyboard began operating without being touched (!) which suggests a stuck button but couldn't tell which. We're wide open to suggestions.

A:Chromebook 720 keyboard not working. Some keys wor...

Probably time to get serious about cleaning. I've had reasonable luck with those cans of compressed air...

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RELEVANCY SCORE 67.2

Daughter's Chromebook is about a year or so old and the keyboard has stopped working properly.  Some keys work, others don't. Type the letter K and get Ki, type the letter s and get sxw, type the letter T and get nothing, and so forth. Tried the Refresh+Power thing but that failed to work. At one point thje keyboard began operating without being touched (!) which suggests a stuck button but couldn't tell which. We're wide open to suggestions.

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RELEVANCY SCORE 67.2

My chromebook's keyboard will not work after 2 months.  Maybe there is a setting that I have to deal with?

A:chromebook 11 keyboard stopped working after 2 mon...

Try booting into recovery mode to see if the keyboard works when the OS isn't yet loaded. If that works then maybe a quick power wash will clear it up.

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RELEVANCY SCORE 66.4

I have tried to fix my HP chromebook keyboard issues by using the powerwash option, resetting the language options and rebooting.  The letter keys for NMJUY and 6&7 number keys do not work.  It is very frustrating. no error messages, just stopped working.

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RELEVANCY SCORE 66.4

I had a problem with my HP Chromebook's keys intermittently not working--the y, m, n, etc.  They would work, then not work, and it was very frustrating esp to log in b/c I could not get my password typed in. I thought I would need a new keyboard, but my wonderful ex husband thought we should try clean and reseat the keyboard connector to the motherboard.  The top panel assembly was removed (after removing the bottom case screws)..   ----see http://support.hp.com/us-en/product/HP-Chromebook-14-x000/7277301/model/7547744/product-info?lang=en... HE cleaned the keyboard connector with isopropyl alcohol, and re-connected that connector and it worked. This may not work for everyone, but try this b/f you buy a new keyboard.  











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A:HP Chromebook 14" Keyboard issue certain keys not working -...

thank you so much.  The first solution I posed was very temporary----my chromebook was still under warrenty so I was able to send it back.  My husband did the first fix but didn't think it would take and it did not. So if this ever happens again I will use this solution.  you are a genius, thanks so much!!!!

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RELEVANCY SCORE 66.4

Hello! I purchased three refurbished C710-2833 Chromebooks from Groupon in September 2013. Just got to opening the third box since it was intended to be a backup of either of the other two if they failed. Well, one of the other two failed (human error; c'est la vie) and as 'luck' would have it, the third does not function as it should. 14 months later, I am clearly beyond the 90-day warranty period. The third device, when first attempting to log in to my Google account, wouldn't recognize some of the keys I pressed. I plugged in a USB keyboard to log in, and tested the onboard keyboard in a new Google Drive document. The keys that are broken are (or at least, seem) random. With that said, I have the following questions:Has anyone else experienced this same issue with (seemingly) random, broken keys? If so, did you fix it, and how?Is there a schematic/layout for the keyboard assembly (might help me understand why these seemingly random keys don't work)?Acer, will you send me a new Chromebook?^ (the Hail Mary / 'never-know-unless-you-ask' type of question) OK, thanks in advance for your help!  -- Chris T.

A:Keys on C710 Keyboard Not Working (Chromebook, C71...

Have you considered Reinstalling the O/S? https://support.google.com/chromebook/answer/1080595

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RELEVANCY SCORE 66.4

Hello! I purchased three refurbished C710-2833 Chromebooks from Groupon in September 2013. Just got to opening the third box since it was intended to be a backup of either of the other two if they failed. Well, one of the other two failed (human error; c'est la vie) and as 'luck' would have it, the third does not function as it should. 14 months later, I am clearly beyond the 90-day warranty period. The third device, when first attempting to log in to my Google account, wouldn't recognize some of the keys I pressed. I plugged in a USB keyboard to log in, and tested the onboard keyboard in a new Google Drive document. The keys that are broken are (or at least, seem) random. With that said, I have the following questions:Has anyone else experienced this same issue with (seemingly) random, broken keys? If so, did you fix it, and how?Is there a schematic/layout for the keyboard assembly (might help me understand why these seemingly random keys don't work)?Acer, will you send me a new Chromebook?^ (the Hail Mary / 'never-know-unless-you-ask' type of question) OK, thanks in advance for your help!  -- Chris T.

A:Keys on C710 Keyboard Not Working (Chromebook, C71...

Have you considered Reinstalling the O/S? https://support.google.com/chromebook/answer/1080595

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RELEVANCY SCORE 52

I am now working with a Windows 10 laptop as well as my Acer Chromebook 15.  Is there any way I can use an external (say Bluetooth) keyboard with the Chromebook?  If so, any recommendations?Thanks.

A:Can I use an external keyboard on my Chromebook 15...

Dishmantex,
 
You should be able to pair a Bluetooth keyboard with your Chromebook, here is an article that lists some devices that will/should work on your Chromebook.

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RELEVANCY SCORE 52

I've had my chromebook for 5 months now and the keys 8 i k and , are not working correctly. I have tried a powerwash and a factory reset and i still have the problem. I do still have my warrenty for about 7 more months. Please help.

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RELEVANCY SCORE 52

Hi there,                I can some one help me to get all FRU of Chromebook 11e, Yoga 11e and Windows 11e. I need FRU number of 11e chromebook keyboard bezel as well as Thermal pest. I tried to Claims of 00HW161 it say invalid parts number. Thanks 

A:11e Chromebook Keyboard Bezel

 Hi R_kharel,
 
Here's your Hardware Maintenance Manual, page 26 shows how to get the a list of FRUs.
 
Regards,
Dave

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RELEVANCY SCORE 52

Wasn't sure where this would fit in so sorry if this is the wrong spot....

After Consulting with someone from Geek Squad and them telling me it might be worth a look, I decided to come here for advice. I have also come up short after tons of Googling.

So as the title states, I have a HP Chromebook 14. I'm currently using the talk to type option as I've recently come across some issues that happened out of nowhere. I want to say that I've never spilled anything on this keyboard so we will rule that out. I am done a hard reset, power wash, I've checked my keyboard settings, am I still can't seem to figure out what is happening. I even took the damn thing apart to see if there is dust or something lodged in there.

A lot of my keys still work. I have a couple that don't work at all. And I have a couple that when I press them, something else happens. For example:

when I press the letter c: zcvx,m?>
when I press the letter e: qerwiuPO
when I press d: a page opens up to save a file.

And a couple other freaky things.... Just wondering if there's anything else that I can do or if it's even worth trying to have somebody look at it. I've had this thing for about 3 years in the warranty ran out last year. It just sucks cuz everything else works perfectly fine. I just rather not have to use the on-screen keyboard or the talk to type since I have to over annunciate being, that no technology can truly understand my Philadelphia acc... Read more

A:Issues with HP Chromebook 14 keyboard

If you can find a cheap keyboard and you want to try to replace it, then do that. If not, then buy a new Chromebook.
 

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RELEVANCY SCORE 52

I intend to purchase the new Acer Chromebook 14 (CB3-431-C5FM). I would like to buy a silicone keyboard cover for it, but I've had no luck in locating one. Does the Chromebook 14 share a keyboard layout with any other model of Acer Chromebook?

A:Acer Chromebook 14 Keyboard

Did you check Amazon?I was just taking a look and I see many silicone covers. Maybe you can find one there, the prices varies from 5.00 to 20.00 dollars. If I find anywhere else, I ll let you know.

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RELEVANCY SCORE 51.2

Just got a HP Chromebook 14.  I've had an Acer but wanted a bigger screen. Okay, so first of all - there's no "Delete" key but what can you do?The real issue is that I can't use the arrow keys to navigate text when I'm typing - kind of necessary when there's no Delete key. When I hit arrow right, instead of moving right it opens a bunch of windows.When I hit left arrow I get : qerwiuPO - the cursor doesn't moveArrow down worksArrow up works Any ideas?  TIA

A:Chromebook 14 Keyboard Arrow Keys

Hello, @peterbrown77 Welcome to the HP Forums.I see that you have some questions and issue with  your Chromebook. I will try to assist you with this. Here are some documents that should help: Frequently asked questions about your HP Chromebook or ChromeboxAdjusting Touchpad and Keyboard Settings on Your HP Chromebook (Chrome OS)Keyboard featuresAs for the delete key, I found this article: Delete Key on Chromebook - browsernative.com, it provides and alternative.Thank you for posting on the HP Forums.




I worked on behalf of HP.

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RELEVANCY SCORE 51.2

hello i have a problem with my keyboard the letters u, h, j,n are not responding when pressed sometimes they work but takes a few seconds to respond, once running they work fine and sometime they just don't work. i have only used the chromebook 4 times without fault, it then took me 3 hours just to log on because one of the letters in my password would not work. this is a new laptop only bought a week ago was happy with it until this happened. nothing  has been spilt on it and it has not been knocked in anyway so the keys should be fine maybe a software problem? please help?

A:hp chromebook 14 keyboard letters not responding

stevepocko Welcome to the HP Community Forum. I am sorry that has happened...   I hope there is a way to keep that notebook "logged in" and awake for a while! I should think a keyboard on a new Chromebook would be responsive.  There is naught that can be done from here -- we have no magic for such a dilemma.  For one, the Operating System is Chrome  OS -- I would not know which Driver or software to suggest.  I do not speak "Chrome OS".     Simply said:  You can contact HP Technical Support and see what can be!   If the issue is hardware, the HP Technician can help arrange for repairs; if the issue can indeed be fixed with software, the tech can perhaps offer the correct Driver installation and /or Update. Contact HP ? USA - Phone Assistance List ofHP tech support/ Customer Service Phone Numbers ? Some English Speaking CountriesIncluding UK and Europe Warranty Required ? USA and CanadaUSA ? Contact HP // Self-Help ? Email - Chat =================================================================== Click the Kudos Thumbs-Up to show you appreciate the help.Click Accept as Solution when the Answer provides a Fix or Workaround!I am pleased to provide assistance on behalf of HP. I do not work for HP.  

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RELEVANCY SCORE 51.2

Hi,I can't seem to find a keyboard protector/skin for my thinkpad 13 chromebook.  Does anyone know if these are available anywhere? Thanks in advance!

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RELEVANCY SCORE 51.2

Hi,I can't seem to find a keyboard protector/skin for my thinkpad 13 chromebook.  Does anyone know if these are available anywhere? Thanks in advance!

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RELEVANCY SCORE 51.2

I purchased a Chromebook and the keyboard doesn't work. Incredibly frustrating since calling tech support want to give me directions I can't type. Any suggestions on how to get the Chromebook back to HP ?

A:Chromebook 14 Keyboard Arrow Keys

Brit1Alex2 Hello;Allow me to welcome you to the HP forums!I don't know you you talked to about Chromebook support, but here is contact information for them:  Talk to a Chromebook Specialist - Chromebook Help In terms of returning the Chromebook to HP, you would have to contact HP Customer Support for that. If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

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RELEVANCY SCORE 50.8

Hello all,

I'm having a bit of trouble with the search feature but so far haven't found any info. I figure to post while I keep looking.
So, I just received my CB 13 and it's a beautiful machine. But when I play audio, at or above 50%, the keys resonate noticeably. The higher the volume goes, the worse it gets. To me, that's totally unacceptable. I used a tone generator to help me pinpoint it and it appears to come from the keys. If I put my hands over the keyboard, it goes away completely. Remove my hand, and it resonates a lot again.
Has anyone experienced this issue with the CB 13? 
Also, the trackpad seems a little finicky. I had trouble click and dragging - it would go all over the place.
How does Dell handle exchanges btw? I hope this isn't a common issue across all CB 13s :(

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RELEVANCY SCORE 50.8

I purchansed the Chromebook R11 (CB5-132T-C32M) and it has been great so far. However, I noticed two days ago that when I put it into tablet or pad mode the keyboard is no longer switching off - which causes all kinds of issues. Has anyone else seen this? Does anyone know of a fix? It talkes a lot of the fun (and convertability) out of this Chromebook.

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RELEVANCY SCORE 50.8

I purchansed the Chromebook R11 (CB5-132T-C32M) and it has been great so far. However, I noticed two days ago that when I put it into tablet or pad mode the keyboard is no longer switching off - which causes all kinds of issues. Has anyone else seen this? Does anyone know of a fix? It talkes a lot of the fun (and convertability) out of this Chromebook.

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RELEVANCY SCORE 48

My internal mic no longer works

A:my internal mic not working on my hp 14 chromebook

Hello There, May I know if your webcam works or not? Because webcam and microphone share the same module, so it may be the cable got disconnected. If webcam works but Microphone fails, it might be other HW issue that requies HP's supports to check out; but no matter cable loosen or HW breakdown, both require tearing-down your device to do the repair. Thanks

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RELEVANCY SCORE 48

I'm also having this issue, since the last update....please fix this

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RELEVANCY SCORE 48

The screenshot button that usually works next to the dimming switch on top of keyboard no longer working to take a screenshot???  please helpEd 

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RELEVANCY SCORE 48

Keys 1,2,3,4,t and y are not recognized by my chromebook. However the physical keyboard is intact. Please help.

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RELEVANCY SCORE 48

Hi thereThe touchpad on 3 of our 11" Chromebooks (11-2203TU)   has suddely stopped working this weekI have read every help sheet I can find on it and have restored the machines twice (tried powerwash as well)but have no luck.Mouse plugged in works.  Tried adjusting the touchpad settings as well. Any ideas please. Thanks Dave

A:Chromebook Touchpad not working

iDave The best way to get Chromebook support is through this:  Talk to a Chromebook Specialist - Chromebook Help Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol on my post to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

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RELEVANCY SCORE 48

Hi thereThe touchpad on 3 of our 11" Chromebooks (11-2203TU)   has suddely stopped working this weekI have read every help sheet I can find on it and have restored the machines twice (tried powerwash as well)but have no luck.Mouse plugged in works.  Tried adjusting the touchpad settings as well. Any ideas please. Thanks Dave

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RELEVANCY SCORE 48

I have had the HP chromebook for about 3 months and the numbers 6,7 letters m,n,u and sometimes random others do not work.  I cannot even log-in since my password contains one of the letters.  So frustrating and I do not think I am the only one.

A:Certain keys on chromebook not working

@TERIRA , Hello and thank you for posting on the HP support forums.  The only option you have with the chromebook is to perform a Powerwash or factory reset to resolve your keyboard issue. Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS) If this does not work or you are not able to do the Powerwash, you will need to contact HP phone support for repair options. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Thank you again for posting and have a great day.

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RELEVANCY SCORE 48

I have two HP ChromeBooks here, purchased in late '14, and recently both have had issues with their Trackpads, number one's Trackpad doesn't want to work at all, can only use the ChromeBook with a mouse connected. Number two's Trackpad works, yet it is difficult to click anything, it does click, if you hit it with the force of a hammer. Any suggestions welcome!

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RELEVANCY SCORE 48

Wait!  These things DO have a mic?  I never found mine.  How do you activate the thing?
 

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RELEVANCY SCORE 48

We have 3 HP chromebooks for our business.  They all had an update done to them and now after a few minutes the mouse stops working and disappears.  We have to hold the power button to turn it off and when we turn them back on the same this happens.

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RELEVANCY SCORE 48

Took apart my HP Chromebook and now only some keys on my keyboard willworkWhat can I do

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RELEVANCY SCORE 48

It is a blank screen and yes it is charged. Having trouble fixing it. I have a Mac computer and I try to download the BIOS firmware and it will not let me. Help!!

A:acer 1 chromebook not working

If nothing will come on the screen, I suggest contacting Acer tech support in your region to look into repair options.



Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

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RELEVANCY SCORE 48

chromebook not able to cast. Other devices like IPad IPhone OK. Windows 10 with firewall diabled OK. Chrome not able to cast. Chromecast tech support said issue with firewall on Chromebook. Need to disable firewall on Chromebook. No menu on HP Chromebook 11 to disable firewall temporarily for setup.

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RELEVANCY SCORE 48

I have had the notebook since Christmas but during the last 24 hours I began getting a faulty response on the y, u, h, j, n, and m keys.  Sometimes they would work on the first try, sometimes I would have to hold them down for several seconds before they would register.  Now they have all completely stopped working.  I looked on other forums but I cannot remove the battery from the laptop or do a hard restart since it operates on Chrome OS.   Is this just a cleaning problem or is there something possibly wrong with the technology inside? -Megan

A:HP Chromebook 14 y u h j n m keys not working

Hi The solution is to contact HP support, they will be able to help you, it looks like a hardware issue.

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RELEVANCY SCORE 48

We have this problems with around 15 chromebooks and have reloaded.  Any reason why it seems to be the same keys not working?  

A:Chromebook N22 - t y 5 6 not working after reloadi...

Hello rebsterjane, welcome to the community,
 
we recently had a similar case here which conveniently solved itself.  Are you able to test maybe one or two of the systems with an external keyboard to see if those letters and numbers are working and let us know please?

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RELEVANCY SCORE 48

cannot complete powerwash on the hp chromebook because of not being able to use certain keys

A:Certain keys on chromebook not working

Is your chomebook still under warreny?  If ir is you can send it back to HP and they will send you a box to return the item.  If not I don't really know what to tell you.   You can try and manually rotate the keyboard and see if that will reset it otherwise you are SOOL  - sorry....

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RELEVANCY SCORE 48

It is a blank screen and yes it is charged. Having trouble fixing it. I have a Mac computer and I try to download the BIOS firmware and it will not let me. Help!!

A:acer 1 chromebook not working

If nothing will come on the screen, I suggest contacting Acer tech support in your region to look into repair options.




Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

Read other 1 answers
RELEVANCY SCORE 47.6

My Chromebook 13 isn't working without the charger plugged in.  The battery is charging fine, and currently is sitting at 100%.  I did a battery test and it came back at 100% health, and discharged 0.00%.  Anyone know how to fix this.  If I unplug the charging cable it immediately turns off and wont turn on unless the cable is in.  Thanks 

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RELEVANCY SCORE 47.6

When I plug headphones into my audio jack, the only way to get sound through them is to press down gently on the connection. Help? HP Chromebook 14, q-063cl, model number FALCO C2B-D7R-G6A-A5G

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RELEVANCY SCORE 47.6

I have a HP Chromebook 14-q070nr running ChromeOS version 35.0.1916.155.My touchpad has suddenly stopped working for no reason whatsoever. I've to use a mouse to work on my Chromebook now. When I unplug the mouse it says, "No mouse or touchpad detected."A few days before this ChromeOS received the version update but the touchpad was working fine right after the update. I've tried guest-mode, rebooting, even powerwash to no use. Also, I couldn't find the required support for Chromebook at www.hp.com

A:HP Chromebook 14-q070nr touchpad not working

Hi Kn8Fury, Thank you for visiting the HP Support Forums and Welcome. I have read your thread on the HP Chromebook 14-q070nr and the TouchPad not working correctly. Here is a link to troubleshoot the Touchpad. It gives you a starting point in the document and if you go to each section it will resolve your issue. Here if you need it is performing a system recovery back to when it was working correctly. Make sure you remove the USB mouse before troubleshooting the issue. Hope this helps. Thanks.





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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RELEVANCY SCORE 47.6

Brand new chromebook and the touchpad lags, or does't respond correctly (scrolling when it shouldn't, clicking the wrong area, etc.)  Is there somethig I can do to fix this?

A:chromebook CB5-311 touchpad not working properly

Factory resethttps://acer.custhelp.com/app/answers/detail/a_id/11188/~/how-do-i-recover-my-acer-chromebook%3F Replace the Chrome O/S recovery drivehttps://acer--uk.custhelp.com/app/answers/detail/a_id/27636/~/how-to-create-recovery-media-for-a-chr...

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