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A485 ECC Support

Q: A485 ECC Support

The Ryzen Pros in the A485 are qualified for ECC support. Can Lenovo enable this support in a BIOS update? 16GB ECC SODIMMs (Lenovo # 4X70Q27989) are recognised by the system but there's no option in the BIOS to enable ECC.

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RELEVANCY SCORE 200
Preferred Solution: A485 ECC Support

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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RELEVANCY SCORE 43.2

Hi all. Bougth recently new a485 2500u to mine long thinkpad line (T61, T410, T430), with fresh and clean windows install + 8gb ram to use full potential of vega - And it do crashes while gaming warthunder again and again. Bios is updated. Maginificient machine on size/performance scale (faster whan previous t430 i7 + egpu 750ti). What is strange - it do crash less if run as administrator. Code in BSOD is watchdog-timer 

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RELEVANCY SCORE 42.8

Hi all,I purchased an A485 on the 10th of this month. It's continuously been delayed and I don't seem to be getting anywhere with it. All i ever get told is 'my irder is in process' or there is a parts delay. I understand that sometimes parts delays can halt an order for weeks if not months. Was just wondering if anyone else had ordered this and was having similar issues? OPLEaDER

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RELEVANCY SCORE 42.8

The User Guide for the a485 notes an external display can achieve a resolution ... "Up to 4096 x 2160 pixels / 60 Hz, with an external display connected to the HDMI connector".  I currently have my a485 attached to an external LG 27UD69P-W that supports a native resolution of 3840 x 2160 (HDMI: 60 Hz). My issue occurs when setting the display above 30Hz, I get random blank screens that last for 1-2 seconds.  This does not occur at 30Hz Is there a fix incoming for this?  Am I the only one affected by this? Thanks for any info!

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RELEVANCY SCORE 42.8

Can't see a dedicated category for A series laptops. Are people using this category because there are similiaries in the base design between the A485 and T series laptops?

A:Where to discuss A485 issues?

@Helios-Comms wrote:
Can't see a dedicated category for A series laptops. Are people using this category because there are similiaries in the base design between the A485 and T series laptops?

Good day.
 
Yes.
Currently, this product line is being discussed in this (T-series) board.
 
Regards.

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RELEVANCY SCORE 42.8

I'm looking to replace my A485's regular US/English keyboard with a backlit keyboard but dont know the FRU.  Any help would be greatly appreciated! Posting here because there is no clear place for A-series questions.  Apologies if this is incorrect.

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RELEVANCY SCORE 42.8

The User Guide for the a485 notes an external display can achieve a resolution ... "Up to 4096 x 2160 pixels / 60 Hz, with an external display connected to the HDMI connector".  I currently have my a485 attached to an external LG 27UD69P-W that supports a native resolution of 3840 x 2160 (HDMI: 60 Hz). My issue occurs when setting the display above 30Hz, I get random blank screens that last for 1-2 seconds.  This does not occur at 30Hz Is there a fix incoming for this?  Am I the only one affected by this? Thanks for any info!

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RELEVANCY SCORE 42.8

Issue:Estimated battery %/time is correct until the internal battery is out of power, then the battery %/time instantly drops to 5%/unknown until the external is dead (it was shutting off and id have to turn it back on as shutdown was 7%), OR the system is rebooted in which case then the battery %/time is correct again until the remaining battery is actuallly dead...It can say not installed all it wants to...  Had this issue with the last 2 BIOS's, dont know if it existed before, or a known issue.?Did a fresh reinstall on 12-23-2018, latest drivers downloaded for install at the time (and as of today, still no update's, running latest on all.

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RELEVANCY SCORE 42.4

Hello, I have two different A485 (2700u). Both will frequently have issues playing video files through VLC or Windows Media player. I frequently get "Display driver amdkmdap stopped responding and has successfully recovered" errors in the system logs. Sometimes, videos show up as distored lines, other times a green screen. Usually, the driver crashes and recovers, but sometimes it causes a bluescreen.  Both are Win 10 Pro fully updated with all latest drivers installed via Lenovo Vantage. Anyone else having similar issues or have any suggestions?  AMD Radeon Software: 17.7Radeon Settings Version 2018.0711.1814.30999Driver Packaging Version 17.40.3601.1015-180608a-329781C-LenovoVega 10 BIOS version: 016.002.000.007Vega 10 BIOS part number: 113-RAVEN-110 I've tested with below driver package as well. Same issueDriver Packaging Version 17.40.6001.2901-180711a-331250C-Lenovo Thank you!

A:A485 amdkmdap driver crashing

 

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RELEVANCY SCORE 42.4

The new official graphics drivers for the A485 (7/11) exhibit the same resolution bug as unofficial sideloaded drivers. This is not seen in the previous graphics driver (6/8) and needs to be fixed. The problem is that it locks the resolution of certain games to 1080p, as this becomes the only recognisable resolution for the display - as seen by Custom Resolution Utility showing only 1080p at 60hz and 48hz. Adding 1280x720, as it is the only playable resolution for most games anyway, results in a blackscreen when using it.This entirely breaks games like Final Fantasy XII The Zodiac Age, causing a white screen crash, and locks 1080p to at least Distance and Far Cry 3 from my testing.

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RELEVANCY SCORE 42.4

The TrackPoint buttons on my A485 are behaving oddly. The Left button is acting as a simultaneous left+right click (clicking opens up context menu, but I'm still able to drag windows around, etc.). Right and Middle buttons are not functional at all. It seems to be a hardware issue as it persists across Windows 10 and Linux (I've tested in Arch and Ubuntu). Are there any solutions for this, or should I send it in for warranty?

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RELEVANCY SCORE 42.4

My client has recently bought four A485s instead of their normal E480 laptops to give AMD another go. I'm really starting to regret it as all four seem to be suffering from Wi-Fi drop outs. I work remotely from client so what I normally do is carry out the intial Windows configuration onsite and then install SimpleHelp remote support - I then carry out the rest of the configuration remotely using SimpleHelp. It works well and once I establish a remote sesssion, it rarely (like never) drops. I've currently got two E480s and two A485 left on a desk at the office on the same Wi-Fi. I've been going through a very similar configuration process with all four - add to Azure AD, install Office 2016, set-up printers etc. The E480's are responding perfectly (no drops) but the A485's keep stopping responding to the remote support session and occasionally SimpleHelp reports the connection has dropped - it then re-connects a few seconds later and reports "N drops". So far the E480s have not dropped at all (I've been connected about an hour) but the A485's have racked up about 15 drops between themselves. They don't do this all the time. You can got for 10/15 minutes when they respond perfectly. My client's internet connection is excellent - 1Gbps backbone with AC Wi-Fi so we're getting >100Mbps both ways, often >200Mbps. I've checked the system event log and there are some e... Read more

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RELEVANCY SCORE 42.4

HI, Im looking for getting a lenovo thinkpad A485 in this shopping season, but have been noticing iposts on ssues with the bios and cpu throttling hindering the performance of the laptop. Im not a power user by all means for now, just looking for replacement laptop with much better battery life, but would like to be assure that these issues will see a decent fix for it. 1. So far has the situation improved in any significant way?2. Is there any other way to get around the issue?3. Any other common problems i should be aware of? Thanks.

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RELEVANCY SCORE 42.4

Hi, It seems that this latest BIOS version (1.02) is causing a few different performance issues for the ThinkPad A485. Once obtaining my A485 I ran some synthetic benchmarks to judge CPU performance. After updating to the latest BIOS, I have noticed a decrease in performance on the order of about 10%. It seems that this BIOS update has allowed the CPU to exhibit more stable performance and CPU throttling behavior under constant load, e.g. as seen in the updates to this article: https://www.notebookcheck.net/Lenovo-ThinkPad-A485-Ryzen-5-Pro-Laptop-Review.334528.0.html but at the cost of some overall performance. Adding to this, after having owned a ThinkPad A485 with a Ryzen 5 2500u and one with a Ryzen 7 2700u, it seems as though Lenovo's power management is aggressively holding back the Vega 10 GPU in the Ryzen 7 2700u, as opposed to the Vega 8 GPU in the Ryzen 5 2500u. Previously, in CineBench R15 (https://www.maxon.net/en/products/cinebench/) benchmarks, my A485 with the 2500u would achieve ~37fps during testing, while hardware monitoring software would show that the GPU was achieving a clock speed of about 800mhz. With my new A485 that has the Vega 10 GPU, it is impossible to achieve more than ~25fps under the same test and testing conditions and the hardware monitoring software shows that the GPU can not reach a clock speed higher than what I believe to be the near-base clock of 400mhz. With both laptops, this testing was performed with the Windows po... Read more

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RELEVANCY SCORE 42

Can we please have confirmation that the A485 will be supported for BIOS updates via Linux Vendor Firmware Service (LVFS)?According to the website https://fwupd.org/lvfs/devicelist I can see that fairly new Thinkpads like the P52/P72 are already supported. I do not mind waiting (within reasonable time frame) for Lenovo to fix the BIOS issues but at least I would like to be able to update my system without relying on Windows. Can we please have an update on anything revolving this machine? Is LVFS support coming or not? Is a BIOS update planned fairly soon so that I can stick with Windows for a bit longer? Please shed some light on the situation. A simple yes is coming or no is not will suffice so that we can all move on... Thank you.

A:Lenovo, please add LVFS compatibility for Thinkpad A485

Hi,
 
I can't answer your immediate question, but I'm posting to make sure you know there's a way to get there. Perhaps you're already aware but others may not be...
 
It still requires Windows, but that could be in a VM if you don't have a Win box handy.  The Windows update exe includes a tool to make a bootable flash drive.  Instructions in the readme.
 
https://download.lenovo.com/pccbbs/mobiles/r0wuj37w.exe
 
https://download.lenovo.com/pccbbs/mobiles/r0wuj37w.txt
 
I realize it's not ideal but at least it's possible.
 
Z.

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RELEVANCY SCORE 42

Linux may be unsupported, so I just want to hear from other users: Are you able to use the Bluetooth on the Realtek R8822be in this Laptop under Linux? If so, under what kernel?

A:Thinkpad A485 - Bluetooth not turning on (Linux)

It is working for Antergos 4.18.* Kernel. Did you turn it on with FN+F10?

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RELEVANCY SCORE 42

I noticed and issue with the ThinkPad A485 (AMD Ryzen) and DisplayPort audio. If using either the Lenovo Pro dock or the Lenovo USB-C dock, I'm unable to get sound to come through my Acer B247Y 24" monitors using a DisplayPort to DisplayPort cable. The monitors have built-in speakers. It seems Windows 10 thinks it's sending the audio through to the monitors, but nothing comes out. Connecting the HDMI port on the side of the A485 to HDMI on the monitor will produce sound. Using a DisplayPort to female HDMI adapter from the back of either docking station and then connecting an HDMI cable to the adapter and then to HDMI on the monitor will also produce sound. There are no settings on the monitor that seem to do anything for it. I can select the Acer AMD High Definition Audio source in Sound Properties and the little equalizer meter moves when you right-click "Test sound", just no audio comes out using DisplayPort to DisplayPort. I'm not sure if this is an issue with USB-C and DP Alt-Mode which the A485 uses for either the Pro dock or USB-C dock. This does not seem to be an issue with an Intel-based machines using USB-C/Thunderbolt 3 or just Intel and DisplayPort audio. Other testing I've done.1. DisplayPort to DisplayPort does produce sound through the Acer monitor with the Pro dock and the Lenovo Thunderbolt 3 dock using a ThinkPad T480. DisplayPort to HDMI will also produce sound.2. DisplayPort to DisplayPort does produce sound through the Acer mo... Read more

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RELEVANCY SCORE 42

I just updated the Bios on my machine hoping for the performance to start going further to becoming at least on par with the E485/E585, but to my horror, it now throttles even worse! What used to be a stable 2.5Ghz on the CPU during a Cinebench run on high performance mode, resulting in an underwhelming but acceptable 530-560cb is now 2.0Ghz! This barely puts it in the 450-480cb range, which is almost as bad as quiet mode on the previous bios. This is completely unacceptable. If the E485/E585 can get 600cb consistently, so can the A485. The cooling isn't the problem, just stop limitting the laptop and let it get a little louder/hotter so we can get the performance we have been advertised! 70 degrees is _not_ a suitable temp limit in high performance mode.Please try and fix this. This could be the best Ryzen laptop around, but right now, you're just a fool for buying this over the E485. Here's a look at my findings https://imgur.com/a/qXJS2Bs

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RELEVANCY SCORE 42

Hi, The ThinkPad A485 currently suffers from the same issue as the E485, where if typing on the keyboard quickly, jumbles up the letters. This appears to be a firmware bug as I have tested in in Windows and Linux, and yet it persists. https://forums.lenovo.com/t5/ThinkPad-11e-Windows-13-E-and/E485-strangely-unresponsive-keyboard/td-p... Could I please also have confirmation that the A485 will be supported for BIOS updates via LVFS (fwupd.org)? If you need any more information please ping me. Cheers

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RELEVANCY SCORE 42

Hello there, I have the Problem that i can't Update my BIOS with the Bootable CD Image. Is someone here who got it to run? Or is it really a broken Image? Thinkpad A485 update to BIOS 1.16 (https://download.lenovo.com/pccbbs/mobiles/r0wuj48wd.iso) First i created a Bootable USB wget https://download.lenovo.com/pccbbs/mobiles/r0wuj48wd.isogeteltorito.pl -o a485.img r0wuj48wd.iso
dd if=C85.img of=/dev/sdc bs=1MAnd i also tried it with a REAL CD was kindly hard to find a CD/DVD Burner with a CD. But it always stuck after it was Booting from the USB or CD by the Text: "Lenovo Group Limited"  Thanks for your Help.  

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RELEVANCY SCORE 42

Hello, I have recently acquired my very first Thinkpad, an A485 and although I am pretty happy with build quality I am very disappointed with the firmware related issues regarding performance as well as Lenovo's surprising ignorance towards the multiple open issues posted in this very forum. I thought that this a support forum where people post their issues in order to get some answers from Lenovo support employees. I do not like complaining and I know that replying might take some time but why cant we get a simple, "we are investing the issue please stay tuned for further updates". The silence involving any post that has to do with the A485 really worries me and considering that some posts provide hard evidence of the issues in question, I was expecting a much speedier response from support staff. Please allow me to elaborate, https://forums.lenovo.com/t5/Linux-Discussion/A485-keyboard-and-firmware-issues/m-p/4218324A485 keyboard and firmware issues related topic posted on 2018/09/25 - still no official answer from any support staff https://forums.lenovo.com/t5/Linux-Discussion/Thinkpad-A485-Bluetooth-not-turning-on-Linux/td-p/4219...Bluetooth firmware issues related topic posted on 2018/09/26 - still no official answer from any support staff https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/ThinkPad-A485-BIOS-1-02-issues/m-p/42293...ThinkPad A485 - BIOS 1.02 issues related topic posted on 2018/10/05 - still no official ... Read more

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RELEVANCY SCORE 41.2

I have an A485 with the ultra docking station using ubuntu 18.04 and 18.10. Whenever I undock the laptop, the USB ports stop working completely. Docking or undocking does not help afterwords. Removing the USB and reattaching does not work. Adding a USB after the undock does not work. It's like the USB ports don't even exist. The only thing that makes the USB ports work again is restarting. I have upgraded the dock firmware, BIOS firmware and upgraded the kernel to the latest version to no avail. Anyone have this issue or know of any fix? Thanks!

A:A485 and Thinkpad Ultra Docking station USB issue

 Whenever I undock the laptop, the USB ports stop working completely. Docking or undocking does not help afterwords. Removing the USB and reattaching does not work. Adding a USB after the undock does not work. It's like the USB ports don't even exist. The only thing that makes the USB ports work again is restarting. I have upgraded the dock firmware, BIOS firmware and upgraded the kernel to the latest version to no avail. Anyone have this issue or know of any fix? Thanks!

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RELEVANCY SCORE 41.2

After several clean re-installations of Windows 10 I've found the following:The driver "Synaptics ThinkPad UltraNav Driver 19.5.19.26" alone does not enable the middle button to work.The middle button works only if the "ThinkPad UltraNav" app is installed from Microsoft Store, as shown in the screenshot below.Sometimes downloading this app from Microsoft Store requires signing in with a Microsoft account, which is unacceptible. Why would I need to create a Microsoft account to get a driver?This app is not yet available in Microsoft Store for Windows 10 1809 as of 11/Oct/2018. A clean installation of Windows 10 1809 has no access to this app.Windows 10 LTSC 1809 does not have Microsoft Store, and therefore has no access to this app.Copying SynapticsIncorporated.SynLenovoTBGDApp_19005.19026.0.0_x64__* in C:\Program Files\WindowsApps\ from a Windows 10 1803 installation to a fresh installation of Windows 10 1809 works, but why would I need to go through such harassment just to get the middle button work?Suggested solution: Lenovo please add this app to the driver installer, not as a Microsoft Store app. 

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RELEVANCY SCORE 41.2

If something is not done soon, I will be returning this A485. Performance on the Ryzen chips are amazing when they aren't being throttled to death by whatever Lenovo has done to the power management on these machines. It seems like the issue has been resolved on the E485, but still persists on the "professional" A485. I'm currently getting around 350-400 in Cinebench r15, which is just garbage even compared to the E485 which routinely hits a score of 600 up to 650 in some cases. Fresh install, only updates. The GPU also routinely downclocks to 400Mhz from around 1000Mhz, which makes graphical apps very laggy. Lenovo, these machines are capable of being so much faster, stop mucking around with the power management and unlock it all.  This issue has been assessed in excruciating detail by other customers. https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Thinkpad-A485-Bios-1-05-worsens-throttli... https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Bios-Issues-with-Thinkpad-A485/td-p/4292... And even has driven some diehard people to mod their firmware in an attempt to fix the issue (https://www.youtube.com/watch?v=iu9WZVLCAVg). I won't be doing this, I'll simply go elsewhere. 

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RELEVANCY SCORE 41.2

Who can confirm that the key combination Windows+Shift+RightArrow does not send any keypress event to the operation system?

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RELEVANCY SCORE 41.2

I'm loving my new A485 but I have 2 issues that I'm unanble to solve. First:Silent/Perfomance toggle is only showing up sometimes? There is this little speedometer in the taskbar that is either bleu or orange depending on your silent or performance setting. But often this toggle is missing from my taskbar after a sleep / hibernation or full restart. I tried almost everything to figure out what could trigger this issue but I haven't really figured out what it could be... All software is up to date and I'm running Win 10 1809   Second:Installing a second SSD in the wwan port (m.2 2242)Is this even possible? I inserted a new M.2 2242 SATA SSD with 512GB but it does not show up anywhere in the Disk manager or in MS dos (diskpart).  A little help would be welcome for this new Thinkpad user      





Woodworker with an affection for pixels.

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RELEVANCY SCORE 41.2

Are the two RAM-Slots in the A485 usable in Dual-Cannel-Mode?

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RELEVANCY SCORE 40.8

On two different A485, I get massive display lines/artifacts when running on the latest AMD Kit Driver 25.20.1401.6.1. The distortion and display lines are so bad, it's unusable. When I rollback to previous version of the driver, it corrects the issue. I'm using the HDMI output on the dock to send to a [email protected] 4:4:4rgb 8bit display. Lowering the resolution doesn't seem to correct the issue. I've also tested on a [email protected] 4:4:4rgb 6bit display and the issue percsists.  

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RELEVANCY SCORE 40.4

I am testing the new models of Thinkpad A485 units Model Type 20MV S00U00.OS installs just fine.I have the drivers for enterprise that were downloaded from the lenovo site, they installed just fine.I have a script that as part of the setup it installs around 38 wireless profiles and its the same script that we use in all our models.On this model is causing a BSOD pointing to the "rtwlane.sys" file.  after some research I have downloaded the latest driver from Realtek.  This did not help.I added a pause command on the script so that the script pauses after each individual profile is installed to see if its one particular profile causing the issue.Each time that I run the script, the BSOD happens at a different profile. 

A:Thinkpad A485 - BSOD - rtwlane.sys when adding multiple wireless profiles

A blue screen error (also called a stop error) can occur if a problem causes your PC to shut down or restart unexpectedly. When you experience this type of error, you won?t be able to see things like the Start menu or the taskbar on the screen when your PC is turned on. Instead you might see a blue screen with a message that your PC ran into a problem and needs to restart.

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RELEVANCY SCORE 39.6

Hi, since information on the A485 is so scarce I thought I'd ask here: 1. On the product page it sounds like there might be an option for Intel WiFi instead of the Realtek. Is there a general timespan we will be waiting for it? This one is really important for me as Realtek is a nogo for me. Atheros would be nice, Intel would be OK. 2. How is the storage layout of the laptop: Can I have both a 2.5" SATA drive and an M.2 NVME drive? How do I need to configure it for that? 3. There are Rumors that the A485 has keyboard issues similar to the E485 where keys are sometimes picked up in the wrong order. Has anybody experienced or not experienced that? 4. The product page has a very clear mistake and one thing which is probably very misleading: In the description of the picture with the connectors it calls the smartcard slot an Ethernet extension port. And it also in the same picture description says something about Thunderbolt which I think the laptop does not have, right?

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RELEVANCY SCORE 39.2

Hello,before I updated the firmware utility, my thinkpad A485 was recharging witht he 65 watt adapter attached to the docking station.However, now I need the 135 watt adapter attached to the docking station?Why is this happening?is there a way to uninstall the driver update? I cannot find anything related to dockign station in the contorl panel-->uninstall programs. Please help me, this is very frustrating. I am using the docking station for just one 1080p  display, it was able to work smoothly with the 65 watt adapter plugged to the docking station.My laptop was charged and the ports and the 1 1080p display was functional. Please help me, I do not want to use the 135 watt adapter as I need it for another lenovo dock.

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RELEVANCY SCORE 34.4

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

A:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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RELEVANCY SCORE 34.4

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

A:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

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RELEVANCY SCORE 34.4

i bought a lenovo thinkpad edge which is missing the model sticker from the bottom left of screen
 
all i need is a link to the most recent windows 7 drivers including bios update
 
and i would like to know a list of processors i could upgrade to current cpu is i3 m370 @2.40ghz
 
 
this website does not recognise serial number or product so i will post all th details i can below .... please help !!
 
 
 
LENOVO THINKPAD EDGE
 
STICKER ON BOTTOM ......
 
TYPE 0319 - 2AG
S/N LR - xxxxx     11/10
PRODUCT ID: 03192AG
 
Mod edit: S/N removed

A:Unknown thinkpad bios support and processor upgrade support needed

Welcome to the forum!
 
Your model is a ThinkPad Edge 15
 
ThinkPad Edge 15 0319-2AG
i3-370M(2.4GHz), 4GB RAM, 500GB 5400rpm HD, 15.6in 1366x768 LCD, Intel HD Graphics, CDRW/DVDRW, 802.11bgn wireless, 1Gb Ethernet, UltraNav, Camera, 6c Li-Ion, Win7 Pro 64
 
You can get the drivers from the EOL page: https://download.lenovo.com/eol/index.html 

 
Since you have an Intel model, you can upgrade to any of these CPU's:
 

Intel Core i3 370M, 2x 2,26 GHz, 3MB Cache
Intel Core i5 450M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 460M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 480M, 2x 2,66 Ghz, 3MB Cache

-

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RELEVANCY SCORE 34

I have just sent a thinkpad back for repair for the first time in over 20 years of owning  Thinkpad.  I have had 8 thinkpad  series laptops in my time as well as a few desktops and now lenovo phones. I am absolutely horrified with the diabolical Thinkpad support. This is meant to be business level support. I feel like I am phoning up Curry's.  Laptop sent back with hard disk in it and I am being told now that it "turned up without a hard disk in it". Now undercurrent of me lying. Original problem had not been assessed and I still don't have my laptop back after 3 weeks. Customer service agents just tell you anything they want to get you off the phone. I suppose all things come to an end but my loyalty to the Thinkpad brand is probably over now.  I am sure I am not the first. Has anyone else come across this?

A:Terrible Thinkpad Support Premium Prices for Sub-Standard Support. Business users avoid now.

Oh, yes. I'm going through something similar over the last few weeks. Here is my thread on it.Been updating it every week. All I ever get is blown off no matter who I talk to. Good luck getting your situation resolved. I'm guessing it was sent to their depot in Tennessee?

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RELEVANCY SCORE 34

On both of my A485, I was attempting to update to the newly released AMD 25.20.1401.6.1 drivers, but upon updating, the Radeon tool was unable to launch with the error: "Radeon settings version and Driver version do not match". To fix this, I had to delete the value in registry key HKEY_LOCAL_MACHINE\SOFTWARE\AMD\CN\DriverVersion It seems the installer doesn't correctly update the registry key 

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RELEVANCY SCORE 34

We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP
Regards

A:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

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RELEVANCY SCORE 34

I paid for 3 years of support and accidental damage in home support. Together, it cost around $400 on my new XPS laptop. Afew months after I bought XPS 15 9560, I pulled out the charging cord, and a round piece of plastic that was inside the port came out too.
I called technical support at 5 pm EST, and received someone in Southern India. I gave them my information, and they confirmed that I had service. They then fought with me for 15 minutes, telling me I could NOT have any in home service. The representative, who kept calling me by my first name (no respect)  said I had to send my laptop to a depot in Texas for them to identify the issue. Finally, after I insisted, the representative, S. Sirya Kiran, FINALLY allowed me to get in home support IF I sent him photos of the damage. I did. Finally, I received an email telling me to select a date for service, which I did, 12/18/17 between 9 am and 1:00 pm .
I took time off and waited. No one came by 11:30, or called. So I contacted World Wide Tech Services. They then told me they didn't have enough techs to handle my area, so they were NOT coming. I asked why no one gave me the courtesy of a phone call and they had no answer. They said a new company, Unisys, would contact me. (I doubt they ever will.)
Is this what Dell gives people for their money as far as support and accidental damage in home service for $400? This is an outrage.

Nelson Timken

A:Laptop Charging Port Broken---Paid for Support---Got No Support

repeat of his earlier post from this morning  http://en.community.dell.com/support-forums/laptop/f/3518/t/20026628

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RELEVANCY SCORE 34

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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RELEVANCY SCORE 33.6

This is a General question regarding the end of support for XP. I realise at the end date the computer should be backed up in case you have to format the disc at any time after the end of the support period.

My question is does the built in Windows back up in XP when backing up the system include the installed updates? Or is it best to use third party software to do this.

shipboard

A:[SOLVED] End ofThis is a general question regarding the end of support for XP support

I believe Windows just backs up your personal files and won't do the entire OS. You'll need a 3rd party program to do the entire HDD.

Also you really should think about upgrading to Windows 7. Staying on XP after the end support date is not recommended as you will lose security updates from Microsoft as well as patches.

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RELEVANCY SCORE 33.6

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

A:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

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