Over 1 million tech questions and answers.

HP Elitebook 8440p - Mute button working but stuck on orange...

Q: HP Elitebook 8440p - Mute button working but stuck on orange...

Recently purchased a refurb HP Elitebook 8440p, and noticed that even though the mute button works the quick key just above the keyboard is always orange. Is there a way for me to correct this so it shows orange only when muted and green when not muted?











Solved!
View Solution.

RELEVANCY SCORE 200
Preferred Solution: HP Elitebook 8440p - Mute button working but stuck on orange...

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: HP Elitebook 8440p - Mute button working but stuck on orange...

Hi, Try the following. Download the IDT Audio installer found on the link below and save it to your Downloads folder. IDT HD Audio Installer. When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver found on the following link. Chipset Driver. When thie Chipset reinstallation has completes, restart the notebook and let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again before checking the function of the mute button led. Regards, DP-K

Read other 8 answers
RELEVANCY SCORE 151.6
RELEVANCY SCORE 110.4

I'm using the Windows 7 RC and the mute button on my HP Pavillion DV7 is stuck in the 'on' phase (ie: it is lit up orange) regardless of whether the sound is actually muted or not.

I can live with it but it's really bugging me.

Does anyone know how to sort this out?

A:HP laptop mute button stuck on (orange)

same here. sound still works, but you can hear it go on and off with the orange light.

win7rc let me know that an HP Quick Button update was available, but it didn't change a thing.

now real answers here. looks like something that has to wait to be fixed when HP releases an update when win7 is in production.

Read other 9 answers
RELEVANCY SCORE 99.6

The light on this button has always been dark when volume was on, and orange during mute.  This condition seems to have started with recent, unknown update.   Don't know if it is a keyboard issue or sound driver issue.  Can't find drivers for either on HP drive download site.

Read other answers
RELEVANCY SCORE 90.8

Hi,My problem is this:If I try to turn on the wireless network on my notebook (press the wireless button), then only the bluetooth will be enabled (wich is off in the wireless manager, because I don't use it), and the wifi stays disabled. Is there any solution to my problem?I use Windows 7 64bit.I tried to reset the bios, it didn't had any effect.

Read other answers
RELEVANCY SCORE 88.8

Need to reset my bios but i forgot the admin password to my elitebook 8440p

Read other answers
RELEVANCY SCORE 88

Hi, I updated the bios of a Elitebook 8440p but after the reboots it only shows a black screen and I can't seem to get into bios. I tried booting while holding the Windows + B keys to recover bios but it doesn't change anything. I also tried reseating the HDD and Memory modules, also tried draining the power but it's always the same, no bios, no post. thanks for the help

Read other answers
RELEVANCY SCORE 86.8

when i push the mute button it works but stays only orange doesnt change.It have to be white in sound.

A:My mute button in my quick launch buttons stays orange when ...

Hi, Try reinstalling the HP Hotkey driver on the link below. http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5212842&swItemId=ob_150949_1&swEnvOid=419... When the reinstallation has completed, shutdown the notebook. Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Start the notebook and let Windows fully load for a few minutes before checking. Regards, DP-K

Read other 2 answers
RELEVANCY SCORE 86.8

when i push the mute button it works but stays only orange doesnt change.

Read other answers
RELEVANCY SCORE 86

I have an HP EliteBook 8440p
i installed Windows 7 Professional in it. I got it second hand and i dont have much past history about it.
But since the installation it is hanging, stucking and giving BSOD randomly.. sometime opening Chrome, sometime listening to song, sometime playing Windows games. Sometime while moving it or just changing it a little like while i m sitting on couch and moves forward a little.. I opened it and tightened hard disk screws and memory...

Specs:
EliteBook 8440p
Intel i5
RAM 2 GB
Windows 7 Professional

Attached are all the files required according to the Forum Posting Instructions.

Any help will be greatly appreciated

A:EliteBook 8440p stuck, hangs & gives BSOD randomly, no pattern found

System crashed again.. just pulled the laptop screen a little forward...
crash dump is attached

Read other 3 answers
RELEVANCY SCORE 84

HP Probook 6570b Quick lunch botton (MUTE) Stuck in Orange...  













Solved!

View Solution.

A:HP Probook 6570b Quick lunch botton (MUTE) Stuck in Orange

According to the message you have recently posted I would like to confirm that this could be a hardware issue and I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed and serviced by an authorized HP Certified Engineer You can also Check your warranty Here to verify the warranty status  Hope this helps, for any further queries reply to the post and feel free to join us again **Click the KUDOS star on left to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,K N R KAlthough I am an HP employee, I am speaking for myself and not for HP

Read other 10 answers
RELEVANCY SCORE 82.8

THE TOUCHPAD ON MY LAPTOP IS NOT WORKING .SOME TIMES BACK THZ PROBLEM APPEARED,BUT THE TOUCHPAD AGAIN WORKED AUTOMATICALLY.2 DAYS BACK THE SAME PROBLEM ARRIVED.NOW MY TOUCHPAD IS NOT WORKING

Read other answers
RELEVANCY SCORE 82.8

I recently attempted to udgrade windows 7 to windows 10. The whole update ran properly however when my laptop rebooted, everything was the same. It came up as Eroor code 8007002c-2000d. I have tried updating it before and it didn't work then either. I can live with this as I don't need it updating urgently however since the last attempt the scroller on the touchpad no longer works. I use the scroller all the time and I don't know what to do, can anyone help?  Thanks

Read other answers
RELEVANCY SCORE 80.8

Hi, I am looking for help. I have a HP Elitebook 8440p that I recently upgraded to windows 10.  I also did a bios update from F50 to F60. All hardware drivers are found and installed. There are no errors in the hardware management window and everything is peachy. Today however, I discovered that my wifi isn't working. The wifi button seems to work, the little light goes from orange to blue and then my blue-tooth is working fine (I connected with my phone in a jiffy).  If I go to my network center and click the adapters, the wifi tile has a red cross and is not connected. When I click to connect, it sends me to the windows 10 network GUI with the wifi button. I tried to turn it on but it will not. It stubbornly refuses to turn on. The adapter in question is a Intel® Centrino® Ultimate-N 6300 AGN, I uninstalled it, en grabbed the latest driver from the Intel support site. But nothing changed. I tried to bridge the network adapter, and I tried to let windows10 do a troubleshooting run, and windows keeps insisting I should "turn on the wifi button" on the laptop, but it's already turned on, and blue, and the blue-tooth works. Since the laptop says all drivers are fine, and the wifi led on the keyboard works as advertised, I am kinda stumped why it refuses to work. Do I need some kind of driver for the wifi button? Any advice is welcome, thanks for your time. Transjuicer.  

Read other answers
RELEVANCY SCORE 80

windows xp the mute button is stuck ON and no application can turn it OFF
 

A:mute button stuck ON

Read other 6 answers
RELEVANCY SCORE 80

I can't turn mute button off, help needed

Read other answers
RELEVANCY SCORE 80

Hello I have an hp pavilion dv7 and the mute button has been stuck for awhile, I went on the website to download new drivers and for perhaps maybe 30 mins the mute button was unstuck however it went back to being stuck all of sudden. Help please . My pavilion is the dv7-1245ca and is running on windows 7 64-bit











Solved!
View Solution.

A:Mute button stuck

Hi, It's puzzling why the installer for the Audio driver failed, but try the following to see if it's any more successful. From windows Control Panel, open Device Manager and open up Sound , Video and Game Controllers.  Right click on the IDT audio device and select Properties.  Click the Driver tab and then click Update Driver.  Select to check from the internet and see if another driver is found and installed.  If it is, restart and then check the function of the Mute button. Regards, DP-K

Read other 10 answers
RELEVANCY SCORE 79.2

my volume was working fine yesterday, and today, the mute light wont turn off, and the black mute box stays on my screen as if someone is pressing the mute button repeatedly. I called HP tech support but he wasnt able to figure out how to fix it. We tried updating drivers and uninstalling the sound drivers, nothing worked...has anyone encountered this problem? any tips or advice? This computer is less than a year old, not sure why it would do this. thank you

Read other answers
RELEVANCY SCORE 79.2

I muted my sound but I noticed that the volume bar would remain on the side, so i tried to unmute it, but it seems almost as if there is someone pressing the mute button; no matter how high i turn the volume, it automatically goes back all the way down to mute. The orange light on mute is flickering as well. It really bothers me and uses my battery, is anyone able to help me?

Read other answers
RELEVANCY SCORE 79.2

How's it going? I have a problem that's been driving me crazy. I'm new here so forgive me and feel free to direct me to any thread if it's been posted already.

So I have a HP DV6-2162NR laptop and the mute button (touch) is stuck in the mute position (see picture).

The button works completely fine, as in it will mute and unmute on command but the button does not change color from orange to white.

I couldn't do a system restore because there wasn't one saved. I tried disabling the sound card but that didn't work.

I'll restart it and it turns white. But as soon as Windows 7 loads, it turns orange and stays orange.

Any ideas? I'm trying to do this without resorting to a format. Thanks..
 

A:Mute Button Light Stuck

Read other 7 answers
RELEVANCY SCORE 78.4

Hi, After formatting, the wifi button is stuck on orange, I've tried all the possible solution on this site:BIOS upgrade, drivers upgrade, all the possible HP's software. Could you please help me with that? Please find below the screen of the device error with the ID's hardware. Many thanks,Valerio  

A:Wifi button (F12) stuck on orange

Hi: You need this driver for the wireless card your notebook has... This package contains the driver installation package for the Realtek RTL8188CE wireless LAN Controller in the supported notebook models running a supported operating system. ftp://ftp.hp.com/pub/softpaq/sp57001-57500/sp57049.exe

Read other 1 answers
RELEVANCY SCORE 78.4

My Probook 450 G3 notebook's mute button is stuck to white.It is working but when I mute the sound with the help of it, it is not turning to orange.I am very unhappy after this problem on my new notebook Please help me to solve it

A:Probook 450 G3 mute button stuck to white

Hi,Try this:Download, save and install these:Audio:http://support.hp.com/in-en/drivers/selfservice/swdetails/hp-probook-450-g3-notebook-pc/7834555/swIt...Hot key driver:http://support.hp.com/in-en/drivers/selfservice/swdetails/hp-probook-450-g3-notebook-pc/7834555/swIt...RegardsVisruth

Read other 1 answers
RELEVANCY SCORE 77.6

I'm running Windows 7 Ultimate 64 bit and have the HP Pavilion dv7-1135nr here: http://h10025.www1.hp.com/ewfrf/wc/product?product=3795411&lc=en&cc=us&dlc=en&lang=en&cc=us
A few days after installing windows 7 the Quick Launch mute button is stuck on (red) indicating that the system is muted whether or not it's muted in the system tray. No sound will come out of the external speakers but headphones work fine. I've tried uninstalling and reinstalling the sound drivers on the support page but that limits me to only using headphones OR internal speakers (even if headphones were plugged in) by setting it through Control Panel. System restore fixed the problem for 1 day and it reoccurred.

I've just installed the newest version from HP but it doesn't affect anything: HP Quick Launch Buttons HP Pavilion dv7-1135nr Entertainment Notebook PC - HP Customer Care (United States - English)

I found related topics with similar (but not the same) issue but none have sollved the problem. Any help to fix the solution is much appreciated.

-Dave

A:HP Pavilion - Quick Launch button stuck on mute

Hi Dave, Try this uninstall the HP quickkey software then reboot the machine ( this is a must) download the newest drivers for the HP Quick Keys from HP website. Right click the download and run the install as Admin.
Then once its finished reboot the machine and see if it is fixed.

Read other 8 answers
RELEVANCY SCORE 76.8

Help!
Take a look at the screen shot below.  Notice the mute button is checked on and I cannot get it to turn off.  Notice the volume icon in the top left...this appears on all screens and won't go away.
I have uninstalled and reloaded realtek audio drivers, have also reinstalled keyboard drivers.  I have used the dell audio trouble shooter and all it says is that volume is low and mute is on.  I have used the msconfig to check that audio etc are turned on.  The manual sound button on the right can override the mute for a second, but then the volume just goes down and to mute.  The FN buttons seems to work as the increase volume button does override for a second and then volume goes down....this is driving me crazy!  Thanks for any suggestions

 

Read other answers
RELEVANCY SCORE 72.8

Hello, I bought a refurbished HP Notebook a couple of days ago, it originally had Windows 8.1 but I upgraded to Windows 10 when I got it, shortly after I upgraded, the Amber light on the mute button quit lighting up, the button still mutes and up mutes the computer, but I'd like to have the light working again.

Read other answers
RELEVANCY SCORE 72.8

my mute button light not working  in HP-ay005tx model . 

Read other answers
RELEVANCY SCORE 72.8

Hi, my audio hardware driver is up to date but the mute light is not working anymore. Please let me know when there is an update which will fix the problem. My product number is T6E16UT#ABL Thanks and regards.

Read other answers
RELEVANCY SCORE 72.8

MY MUTE BUTTON LIGHT IS NOT WORKING BUT THE FUNCTION IS WORKING FINE PLEASE HELP

A:MY MUTE BUTTON LIGHT IS NOT WORKING

Hi, Try the following. Download the Realtek HD Audio installer on the link below and save it to your Downloads folder. http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69611.exe When done, hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver on the following link. http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe When the Chipset reinstallation has completed, shutdown the notebook. Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this... Read more

Read other 1 answers
RELEVANCY SCORE 72.8

My W520 is running Windows 7 . The mute button used to work. It doesn't now. To my knowledge I've done nothing to effect it. windows 7 updates are all current. I need to be able to mute it when using Skpe and other conferencing software. I has always worked in the past. Any help will be greatly appreciated.Mike

Read other answers
RELEVANCY SCORE 72.8

The mute button for F4 isn't working. It was fine just 2 days ago, but now it stopped working and I can't mute myself. How can I fix this?

Read other answers
RELEVANCY SCORE 72.8

I have a sl410 with windows 7 home premium pre-installed and all multimedia keys were working fine.After some updates (lenovo driver and windows) my mute button is not working.Because I use hibernate instead of shutdown I can't precisely say what update caused this problem. An strange thing is that when I mute the sound by use sound control in system tray, mute button on laptop lights up! But pressing the button on laptop does nothing. Lenovo update program says there is no update for me. Any suggestions? 













Solved!

Go to Solution.

A:Mute button suddenly not working

Welcome to the forum!See this thread:- http://forums.lenovo.com/t5/SL-Series-ThinkPad-Laptops/win7-volume-buttons/m-p/190647#M5493Hope it helps.





------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Español Visit my YouTube Channel

Read other 6 answers
RELEVANCY SCORE 72.8

I have a Packard Bell TJ75 laptop. Over the keyboard is a variety of touch-buttons (volume up/down, mute, wlan etc). When tapping them, they respond by lighten up, or stop glowing if I tap it again/turn it off. All the buttons respond this way, except the mute-button. When tapping it, the volume-icon on the screen shows I'm muting and un-muting. But the mute-button on the computer just keeps glowing...

You guys have any idea what went wrong? As far as I can remember, it worked properly when I bought it.
 

Read other answers
RELEVANCY SCORE 72.8

I have had my laptop for a few weeks now and the audio mute button light has stopped working: the button still mutes the sound, but the light does not work. Help me!!

Read other answers
RELEVANCY SCORE 72.8

The white light on my mute button is not showing/working. But the mute button itself is working properly.I have a HP 15-F0101DX. What should I do?

Read other answers
RELEVANCY SCORE 72.8

hi sisnce i have updated the window ,the light on mute button is not working,please help

A:MUTE button's light not working

Hi, Can you confirm the following. 1.  Is this your Notebook? 2.  Are you definetely running Windows 8 - the machine lists as shipping with Windows 8.1? Regards, DP-K

Read other 1 answers
RELEVANCY SCORE 72.8

Mute button light is not working please help...

Read other answers
RELEVANCY SCORE 72

Hi, I've updated the audio hardware driver but the mute light is still not working. I am reluctant to do a system restore because as soon as there is an update, it will over wright the drivers and the problem will re appear. Please let me know when there is an update which will fix the problem.Thanks and regards.

Read other answers
RELEVANCY SCORE 72

my mute button is always on, i have tried all things like to update the drivers, reinstalling them. playback i also not showing any option. i have restored my laptop also 

Read other answers
RELEVANCY SCORE 71.6

I have checked the forums and was unable to find a viable solution for my model and operating system (most posts are from 2013 and before). I got my laptop as Windows 8.1 and the light worked fine. I did the free upgrade to WIndows 10 and the Mute light stopped working.  Since then I have reformated my system to be Full windows 10 (not an upgraded) and still do not have the mute light.  I have tried upgrading my HD Audio drivers (AMD) and still no go.  Any ideas? Here is my system info: Product name:HP Pavilion 15 Notebook PCProduct number:G6R25UA#ABLBIOS:F.43-08/19/2015Keyboard revision:90.41Total memory:8.00 GBProcessor name:AMD A10-5745M APU with Radeon(tm) HD Graphics Regards,Matthew

A:Mute button not working on HP Pavillion 15 model G6R25UA#ABL

Hi ,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the mute botton not lighting up. I will be glad to help you. Does the sound mute when you push the button? Does the volume up and down button work? Please get back to me and I will try to help you.

Read other 1 answers
RELEVANCY SCORE 71.6

I created a new user account on my PC (running Win 8.1), and the mute button on my wireless keyboard does not work on the new account. Pressing the mute button causes "Mute" or "Unmute" to appear on the screen briefly, but the sound does not mute or un-mute. The volume up and down buttons work, and if I log into my old user account the mute button still works there. It only doesn't work in the new account.
Any advice would be appreciated.

A:Keyboard mute button not working in new user account

A second reboot worked. D'oh!

Read other 1 answers
RELEVANCY SCORE 71.6

My mute button works fine, but the light indicating mute on/off stopped working.  I had updated to latest "creator" version of Windows 10 (from Windows 10) which screwed up my printer drivers.  Reverted back to the latest version of 10 that I was on (before Creator's version):  everything seems to work but the light on mute key.   I have no idea if the light stopped working due to a hardware error (coincidentally at the time I upgraded and then downgraded windows 10) or whether in the software upgrade and downgrade to current OS, a software problem has caused the mute key light to stop working.  I'm currently running Windows 10, Home, version 1607 

Read other answers
RELEVANCY SCORE 71.6

Hi there! I recently noticed that my mute button LED was not coming on. This happened after an update but even though I ran system restore it has not been fixed. Everything else seems to be working fine but the computer has become sluggish and slow. Looking forward to help solve this issue, with thanks!

Read other answers
RELEVANCY SCORE 70

MUTE button light has stopped working post Windows 10 install. Button still works, just does not light up.I've seen older Questions and answer to this fault but for different models and Audio Drivers (Realtek HD Audio installer ).I think this model has "AMD High Definition Audio Device".Can someone please advise what downloads are required to rec tify this fault.













Solved!

View Solution.

A:MUTE button light stopped working post Windows 10 install

Finally got it sorted. Reloaded "IDT High Definition Audio CODEC" as per HP Forum Question & Answer below. http://h30434.www3.hp.com/t5/Notebook-Audio/No-sound-after-update-to-Windows-10/td-p/5437738 Thank you

Read other 5 answers
RELEVANCY SCORE 70

Hi,
I have recently purchased Microsoft Lifechat LX6000. Just enable the sound using the help provided in the website.
I tried to hear a youtube video and wanted to mute the volume using the mute button provided in the headset and it simply does not work. How to make the mute button work or is it an issue with the headset.
Mahesh

A:Microsoft Lifechat LX6000 Mute and Call Button functionality not working

Hi,
I would suggest you check the driver for the device,  reinstall the driver as a test. Connect the Microsoft Lifechat LX6000 to another machine to check the hardware component of the device.
Some more information about Microsoft Lifechat LX6000

http://www.microsoft.com/hardware/en-us/b/lifechat-lx-6000-for-business/7XF-00001#supportYolanda Zhu
TechNet Community Support

Read other 2 answers
RELEVANCY SCORE 69.6

Need a replacement battery.  Current battery shows replace with HP Spare 486296-001.  Can I just purchase  and HP 486296-001 and if so any suggestions where to purchase.

Read other answers