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Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

Q: Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

Hi

My problems began a while back and I thought I had beaten them but maybe I didn't clean everything as well as I thought.

I frequently run low on hard disk memory on the partition where my OP is located and I have been moving things around between disks to free up space. The PC is often slow and I have presumed that this is a memory problem, however I'm often in the middle of running a program (especially Ad-Aware and Spybot) when the machine reboots spontaneously. I had to run GMER 8-9 times before I got a log.

So herewith my files as instructed:


DDS (Ver_09-03-16.01) - NTFSx86
Run by SD at 10:07:42.32 on Tue 28/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.736.107 [GMT 10:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\SD\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://g.ninemsn.com.au/0SEENAU/SAOS01?FORM=TOOLBR
uStart Page = hxxp://www.google.com.au/
uSearchURL,(Default) = hxxp://g.ninemsn.com.au/0SEENAU/SAOS01?FORM=TOOLBR
uURLSearchHooks: N/A: {9cb65206-89c4-402c-ba80-02d8c59f9b1d} - c:\program files\asktbar\srchastt\1.bin\A5SRCHAS.DLL
uWindows: load=c:\oplimit\ocraware.exe
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: eBay Toolbar Helper: {22d8e815-4a5e-4dfb-845e-aab64207f5bd} - c:\program files\ebay\ebay toolbar2\eBayTB.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - d:\progra~1\spybot~1\SDHelper.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Ask Search Assistant BHO: {9cb65201-89c4-402c-ba80-02d8c59f9b1d} - c:\program files\asktbar\srchastt\1.bin\A5SRCHAS.DLL
BHO: {aa58ed58-01dd-4d91-8333-cf10577473f7} - Google Toolbar Helper
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
BHO: 1 (0x1) - No File
BHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
BHO: Ask Toolbar BHO: {fe063db1-4ec0-403e-8dd8-394c54984b2c} - c:\program files\asktbar\bar\1.bin\ASKTBAR.DLL
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} -
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: eBay Toolbar: {92085ad4-f48a-450d-bd93-b28cc7df67ce} - c:\program files\ebay\ebay toolbar2\eBayTB.dll
TB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: Ask Toolbar: {fe063db9-4ec0-403e-8dd8-394c54984b2c} - c:\program files\asktbar\bar\1.bin\ASKTBAR.DLL
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Uniblue RegistryBooster 2] d:\programs\uniblue\registrybooster\RegistryBooster.exe /S
uRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\MMonitor.exe" -NoStart
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [SpybotSD TeaTimer] d:\program files\spybot - search & destroy\TeaTimer.exe
uRunOnce: [<NO NAME>] c:\program files\internet explorer\IEXPLORE.EXE http://www.symantec.com/techsupp/ser...00018.000000A8
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "d:\norton 360\osCheck.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SiS Windows KeyHook] c:\windows\system32\keyhook.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Logitech Utility] Logi_MwX.Exe
mRun: [Iomega Drive Icons] c:\program files\iomega\driveicons\ImgIcon.exe
mRun: [InCD] c:\program files\ahead\incd\InCD.exe
mRun: [EPSON Stylus CX4900 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatibvp.exe /fu "c:\windows\temp\E_S640.tmp" /EF "HKLM"
mRun: [eBayToolbar] c:\program files\ebay\ebay toolbar2\eBayTBDaemon.exe
mRun: [Deskup] c:\program files\iomega\driveicons\deskup.exe /IMGSTART
mRun: [ADUserMon] c:\program files\iomega\autodisk\ADUserMon.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [RestartNeroSetup] "g:\documents and settings\s & y\desktop\programs\tools\nero-ne8322 (d)\installation\Setupx.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [Adobe Reader Speed Launcher] "d:\program files\reader\Reader_sl.exe"
dRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\utilit~1.lnk - c:\windows\system32\sistray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: eBay Search - c:\program files\ebay\ebay toolbar2\eBayTb.dll/RCSearch.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - d:\progra~1\spybot~1\SDHelper.dll
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} - hxxps://support.microsoft.com/OAS/ActiveX/MSDcode.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {33564D57-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/D/0/D/D0DD87DA-994F-4334-8B55-AF2E4D98ED0C/wmv9dmo.cab
DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} - hxxps://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1183864586953
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1216903827015
DPF: {C45B1500-7B63-47C2-AB25-C28CB46AFDEE} - hxxp://sib1.pvw.od2.com/common/musicmanager/installation/MusicManagerPlugin.CAB
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7}
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\steven~1\applic~1\mozilla\firefox\profiles\zu5rr8uu.default\
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.141.5\npGoogleOneClick7.dll
FF - plugin: d:\program files\reader\browser\nppdf32.dll

============= SERVICES / DRIVERS ===============

R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-19 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-19 149352]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-19 149352]
R2 SocketLock;Raw Socket Lock Driver;c:\windows\system32\socketlock.sys [2006-7-16 3712]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-4-11 101936]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090427.002\NAVENG.SYS [2009-4-28 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090427.002\NAVEX15.SYS [2009-4-28 876144]
R3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-7-30 1245064]
S2 as260n;as260n; [x]
S2 gupdate1c9bcff5dfc0690;Google Update Service (gupdate1c9bcff5dfc0690);c:\program files\google\update\GoogleUpdate.exe [2009-4-14 133104]
S2 MicroSoft Media Tools;MicroSoft Media Tools;"c:\windows\msmedia.exe" --> c:\windows\MSmedia.exe [?]
S3 ADM8511;ADMtek ADM8511/AN986 USB To Fast Ethernet Converter;c:\windows\system32\drivers\ADM8511.SYS [2006-7-2 20160]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-13 23888]
S3 RAWESR;RAWESR;\??\c:\progra~1\telstra\telstr~1\app\rawesr.sys --> c:\progra~1\telstra\telstr~1\app\RAWESR.SYS [?]
S3 rdriv;rdriv;c:\windows\system32\rdriv.sys [2006-7-2 0]
S3 TAPBIND;TAPBIND;\??\c:\progra~1\telstra\telstr~1\app\tapbind1.sys --> c:\progra~1\telstra\telstr~1\app\TAPBIND1.SYS [?]

=============== Created Last 30 ================

2009-04-17 12:49 <DIR> --d----- c:\program files\MSECache
2009-04-17 00:35 <DIR> --d----- c:\docume~1\steven~1\applic~1\ErrorRepairTool
2009-04-16 23:47 98 a------- c:\windows\pixcache.ini
2009-04-16 22:16 <DIR> --d----- c:\docume~1\steven~1\applic~1\GetRightToGo
2009-04-16 16:55 <DIR> --d----- C:\SYSTEM.SAV
2009-04-16 14:43 284,160 -c------ c:\windows\system32\dllcache\pdh.dll
2009-04-16 14:43 401,408 -c------ c:\windows\system32\dllcache\rpcss.dll
2009-04-16 14:43 473,600 -c------ c:\windows\system32\dllcache\fastprox.dll
2009-04-16 14:43 110,592 -c------ c:\windows\system32\dllcache\services.exe
2009-04-16 14:43 453,120 -c------ c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-16 14:43 227,840 -c------ c:\windows\system32\dllcache\wmiprvse.exe
2009-04-16 14:43 729,088 -c------ c:\windows\system32\dllcache\lsasrv.dll
2009-04-16 14:43 714,752 -c------ c:\windows\system32\dllcache\ntdll.dll
2009-04-16 14:43 617,472 -c------ c:\windows\system32\dllcache\advapi32.dll
2009-04-16 14:42 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-16 14:42 1,203,922 -c------ c:\windows\system32\dllcache\sysmain.sdb
2009-04-16 14:42 215,552 -c------ c:\windows\system32\dllcache\wordpad.exe
2009-04-12 15:40 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-04-12 15:09 <DIR> --d----- c:\program files\TeaTimer (Spybot - Search & Destroy)
2009-04-12 15:08 <DIR> --d----- c:\program files\File Scanner Library (Spybot - Search & Destroy)
2009-04-12 15:08 <DIR> --d----- c:\program files\Misc. Support Library (Spybot - Search & Destroy)
2009-04-12 15:08 <DIR> --d----- c:\program files\SDHelper (Spybot - Search & Destroy)
2009-04-12 03:07 2,145,280 -c------ c:\windows\system32\dllcache\ntkrnlmp.exe
2009-04-12 03:07 2,189,056 -c------ c:\windows\system32\dllcache\ntoskrnl.exe
2009-04-12 03:07 2,023,936 -c------ c:\windows\system32\dllcache\ntkrpamp.exe
2009-04-12 03:07 2,066,048 -c------ c:\windows\system32\dllcache\ntkrnlpa.exe
2009-04-12 03:05 337,408 -c------ c:\windows\system32\dllcache\netapi32.dll
2009-04-12 03:05 1,106,944 -c------ c:\windows\system32\dllcache\msxml3.dll
2009-04-12 01:38 455,296 -c------ c:\windows\system32\dllcache\mrxsmb.sys
2009-04-12 01:38 333,952 -c------ c:\windows\system32\dllcache\srv.sys
2009-04-12 01:38 331,776 -c------ c:\windows\system32\dllcache\msadce.dll
2009-04-12 01:38 691,712 -c------ c:\windows\system32\dllcache\inetcomm.dll
2009-04-11 19:28 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2009-04-11 19:13 <DIR> --d----- c:\docume~1\steven~1\applic~1\LaCie
2009-04-11 18:26 <DIR> --d----- c:\program files\LaCie
2009-04-11 18:21 <DIR> --d----- c:\windows\system32\URTTemp
2009-04-11 18:21 54,156 a---h--- c:\windows\QTFont.qfn
2009-04-11 18:21 1,409 a------- c:\windows\QTFont.for

==================== Find3M ====================

2009-04-12 18:25 86,665 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-04-12 08:33 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-04-12 08:33 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-04-12 08:33 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-04-12 08:33 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-03-07 00:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-03 10:18 826,368 a------- c:\windows\system32\wininet.dll
2009-02-21 04:09 78,336 a------- c:\windows\system32\ieencode.dll
2009-02-19 14:03 579,464 a------- c:\windows\system32\SymNeti.dll
2009-02-19 14:03 207,240 a------- c:\windows\system32\SymRedir.dll
2009-02-09 22:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 22:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 22:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 22:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 21:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-07 19:02 2,066,048 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 21:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 21:08 2,189,056 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 20:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-04 05:59 56,832 a------- c:\windows\system32\secur32.dll
2008-03-03 14:37 382 a------- c:\program files\Shortcut to Program Files.lnk
2008-07-22 12:59 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008072220080723\index.dat

============= FINISH: 10:10:16.51 ===============

RELEVANCY SCORE 200
Preferred Solution: Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

Hello Snowflake101,

I'm not seeing anything in your logs. If you still require assistance, run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

1. Click Accept, when prompted to download and install the program files and database of malware definitions.


2. To optimize scanning time and produce a more sensible report for review:Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.



Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

Read other 1 answers
RELEVANCY SCORE 82.4

Friends,

First of all, thanks for being here to offer advice. This problem has been driving me crazy.

About two months ago, my relatively new W7 x64 machine started rebooting without warning. Lately the problem has escalated slightly in that it's also occasionally throwing BSODs, though not all that frequently. Please see the .zip file for all the sordid details. The reboots are the really annoying thing: they seem to have become more frequent recently and can happen three or four times a day now. Sometimes they'll even happen if the login screen isn't touched for ten or fifteen minutes after boot-up.

I started investigating this problem by looking at the minidumps and trying to isolate and remove the more obvious possibilities: a rather elderly Wacom tablet (now uninstalled, though it never caused any trouble before November), a new Lexmark printer (which was added to the system in November, also now uninstalled). The uninstallations have made no difference to the reboots, which continue to happen at unpredictable intervals.

The system is a custom build from Scan in the UK, delivered to me at the end of July '10. The processor is an Intel Core i3 530 2.93Ghz (overclocked to I think 6 Ghz.) on a Gigabyte H55M-UD2H motherboard with 4G of CMX memory, Artic Freezer Pro and Akasa Amberfans. There are two Samsung HDs (500G system drive and 1 T storage drive) and two Optiarc DVDs: everything's in an Antec 300 case with a Corsair 650W PSU. Display adapter is an ATI Radeon HD ... Read more

A:Frequent unexpected reboots & some BSODs: help!

Hello and Welcome. : )


Code:
BugCheck C9, {22e, fffff880047d7818, fffff9802361adc0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\wacomvhid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wacomvhid.sys
*** ERROR: Module load completed but symbols could not be loaded for wacomvhid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

1. Disable Driver Verifier
2. Update Wacom mouse:

wacomvhid.sys Fri Feb 16 12:29:28 2007
WacomVKHid.sys Thu Feb 15 18:10:54 2007
3. Update Intel Management Engine Interface driver:

HECIx64.sys Thu Sep 17 15:54:16 2009

http://www.intel.com/support/detect.htm

If crashes persist AFTER the above updates, uninstall Symantec and install MSE as the replacement.


Crash Dumps:


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [F:\a\Minidump\D M P\DMP\010411-33368-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03202000 PsLoadedModuleList = 0xfffff800`0343fe50
Debug session time: Tue Jan 4 05:27:24.882 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:45.818
Loa... Read more

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RELEVANCY SCORE 75.2

I am suspicious that my computer is infected with something, what I am not sure. I have completed all of the steps listed in the "Is your computer running slow?" thread. I have installed the max memory of 2GB, but the computer still seems slow. I did have Limewire but have since Uninstalled.
Please help if at all possible.

Here are my logs:


DDS (Ver_09-01-07.01) - NTFSx86
Run by David at 12:56:55.43 on Sat 01/17/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2039.1609 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Visioneer\OneTouch 4.0\OtService.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\sy... Read more

A:Virus/Trojan/Spyware Suspicions - Slow Computer

Hello and welcome to TSF.

Apologies for the delay in response. If you still require assistance, please run a new scan with DDS and post the fresh dds.txt and we'll take it from there.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please note that the forum is very busy and if I don?t hear from you in three days this thread will be closed.

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RELEVANCY SCORE 61.6

can someone please take a quick look-see and let me know if all is well.Several issues and consider myself very knowledgeable but have concerns about hidden malicious activity.Here is my log from HT. Hope you can see what i cant.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 5:24:07 AM, on 9/28/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS.0\System32\smss.exeC:\WINDOWS.0\system32\winlogon.exeC:\WINDOWS.0\system32\services.exeC:\WINDOWS.0\system32\lsass.exeC:\Program Files\Avira\AntiVir Desktop\avguard.exeC:\Program Files\Avira\AntiVir Desktop\avshadow.exeC:\WINDOWS.0\system32\svchost.exeC:\WINDOWS.0\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\WINDOWS.0\Explorer.EXEC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS.0\system32\spoolsv.exeC:\Program Files\Avira\AntiVir Desktop\sched.exeC:\Program Files\Avira\AntiVir Desktop\avfwsvc.exeC:\Program Files\Avira\AntiVir Desktop\avmailc.exeC:\Program Files\Avira\AntiVir Desktop\AVWEBGRD.EXEC:\Program Files\Google\Update\GoogleUpdate.exeC:\WINDOWS.0\System32\svchost.exeC:\Program Files... Read more

A:trojan & keylogger suspicions

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.Double click DeFogger to run the tool. The ap... Read more

Read other 3 answers
RELEVANCY SCORE 61.2

Symptom: Computer running very slowly over last week or so and receiving frequent out of memory errors now.

Running Microsoft Vista Home Basic, Service Pack 2. Do not have an original Vista CD.

No new software installed during last few weeks as per Control Panel

Ran multiple anti-virus full scans from multiple programs with nothing found

Defragged computer mutliple times. File defragmentation about 3%

Not sure what else to try - Ran HiJack This and have the log file attached, as well as the DSS log and zipped attach.txt file.

Appreciate any suggestions that anyone can provide.

Thanks

JB_42

A:PC running slow with frequent out of memory errors

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/424651 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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RELEVANCY SCORE 59.2

Is Windows 7 . . . - r x64 - OEM - What is the age of system ? about 2.5 years - What is the age of OS installation ? 15 days ago, wanted a clean OS, reinstalled. computer hung and froze so I shut down and then started acting funny again.

have had to replace the HDD once already
I think I ran the program twice by accident..

A:BSOD, loading applications slow 5-15 mins, frequent memory dumps

  
Quote: Originally Posted by ernie18


Is Windows 7 . . . - r x64 - OEM - What is the age of system ? about 2.5 years - What is the age of OS installation ? 15 days ago, wanted a clean OS, reinstalled. computer hung and froze so I shut down and then started acting funny again.

have had to replace the HDD once already
I think I ran the program twice by accident..



Easy, your Avast.

I notice your avast which is often at least a contributing cause of BSOD'S . Please remove and replace your Avast with Microsoft Security Essentials AT LEAST TO TEST
http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows

Read other 2 answers
RELEVANCY SCORE 58.8

Hi everyone,

I read the 'please read before posting' file so I'll try and provide as much information as I can. 2 things happened in the last 3 days that have led me to believe that my computer is infected.

1. I received an e-mail with 3 photo attachments from a known friend - I usually never open these, but these were from a friend who I didn't believe had my gmail address in their address book (I guess I naiively thought that viruses only spread through addresses in the address book of the infected person). The files got through the gmail scanning system, so I clicked one. It redirected to a url: hxxp://www.cli.gs/yqLXz3 (x=t)which didn't show anything

2. I inserted a usb into my computer that I brought home from the office, and I got a warning from AVG that there was a trojan...I had the option of 'fixing' it (whatever that means) and the warning went away.

3. Ever since the email incident, my firefox has been lagging. In particular, every time I type the words 'ebay' or 'paypal' into my browser address field, or into the google search field, the browser lags. The ebay website also severely lags.

I ran Spybot-search and destroy, and it found a whole bunch of random things, but I stupidly didn't keep a log since I figured it caught everything. However, the lagging is still happening every time I visit ebay. It doesn't seem to lag when I type the word here though.

I'm running Windows Vista, and my... Read more

A:Suspicions of keylogger/trojan infection - firefox lagging. Log enclosed.

Bump - no ideas?
 

Read other 1 answers
RELEVANCY SCORE 56.8

Hey there,

I've been getting frequent shutdowns, and it's driving me crazy! I'm sorry but I am not at all computer savvy...

I've hit F12 on start up and run diagnostics, all showing up fine. I've used various programs to check for viruses etc, done tune ups etc, but it still happens, randomly.

I've read in another post that the file from the minidump folder could help, but I can't seem to attach it as I don't have permission...?

Any help would be greatly appreciated!

A:frequent unexpected shutdowns...

Can you give the specs of your computer.

Try running in Safe Mode, reboot your computer and continuously hit the F8 key, then select Safe Mode with Networking see if you still get the shutdowns.

Some things that cause shutdowns; Heat, Power Supply, RAM failing.

Heat - Blow out dust from inside the computer, make sure all fans are running.

Power Supply - Newer systems will have Voltage monitors in the BIOS, reboot and hit either the Delete, or F2 depending on your motherboard (you may see a screen during boot-up that states what key to press)

RAM - Download and burn to CD memtest86+, boot from CD and run Memtest on one stick of RAM at a time, if there are any errors you will need to replace RAM.

Read other 6 answers
RELEVANCY SCORE 56.8

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 16393

Additional information about the problem:
BCCode: 116
BCP1: 850A3510
BCP2: 902094F0
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\052911-33493-01.dmp
C:\Users\ASHU\AppData\Local\Temp\WER-55785-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

HELP

A:unexpected frequent shutdown

Can you please produce a JCGriff report as instructed here? Also, while we're in the process of analyzing it, you may want to go ahead and start up Driver Verifier. Any crashes that occur while it's active will produce more accurate crashdumps for analysis. If it crashes your PC at Windows startup, go into Safe Mode by pressing F8 before the Windows Logo appears and disable it from there.

Read other 9 answers
RELEVANCY SCORE 56.8

For about a week now something strange occasionally happens while I'm using my computer. It suddenly shuts down and reboots completely on it's own.
When it reboots its shows the "Windows was not shut down properly" screen with the "Start windows normally" choice highlighted. I do so and I'm back in business. But I never know when it's going to happen again. Today was the third time during the period I described.
Any idea what's causing these unexpected reboots?
 

A:Unexpected reboots

What version of Windows are you using ? That sounds like a recent version of Windows, like 8 or 10. But you posted in the DOS / other forum? DOS predates Windows 1.0.

Try going into Control Panel > Device Manager and see if there are any yellow icons. If so, see what the error messages says in it's Properties. And try to right click Update the driver.
 

Read other 1 answers
RELEVANCY SCORE 56.8

I am running XP pro and lately have been getting some unexpected reboots. Here is my HJT log....any suggestions?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOW... Read more

A:Unexpected Reboots

Hi, can you please follow the instructions in this sticky topic, and then post the requested logs?

http://www.techsupportforum.com/secu...ion2-beta.html

Also, creating multiple posts for the same issue is known as "flooding", and is against forum rules. Please take the time to read them.

Read other 1 answers
RELEVANCY SCORE 56.8

I have a problem, my PC dont work normally, I reinstal Windows because he restart from him self several times till he start up, but now he do it again. I test RAM, try stability test everthing is super acept when I whant to turn him on he make problems. Can someone tell me what to do more??????
I have instal Windows 7 Ultimate 64-bit.

A:unexpected reboots

Before installing Windows 7 did you check that all the hardware was compatible by running the Windows 7 Upgrade Advisor here? : Windows 7 Upgrade Advisor - Download - Microsoft Windows

Read other 7 answers
RELEVANCY SCORE 56.8

I recently purchased an Acer 5740G notebook computer. Windows 7 Home Premium was pre-installed.After only a few weeks of use the machine began to spontaneously reboot. Sometimes this can occur three or more times at intervals of less than 30 minutes and sometimes it can run for more than a day without any observable problem.I have run a thorough chkdsk on the hard drive, run sfc /scannow and five passes of Memtest-86 v3.5. All of these showed no errors or violations. I have also regularly run "Advanced System Care Professional" and "CC Cleaner" (amongst others) to check and repair registry errors, application paths, etc. I can't see any correlation with any application or process. It can happen in the middle of anything I am doing, or when the computer is idle.Below is a copy of the "Hijack This" log and I wonder of it gives any indication of a system or software problem. I will be very grateful for any help with this frustrating problem.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:30:12 PM, on 2/05/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: NormalRunning processes:C:\Program Files (x86)\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exeC:\Program Files (x86)\WordWeb\wweb32.exeC:\... Read more

A:Unexpected reboots

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 56.8

My computer has unexpected reboots. I cannot tell when or why these will happen. However, if I try to run SFC, or repair console or even defrag, the machine reboots on me. I have unchecked the box on the "reboot system" thing but I still dont't get an error or blue screen it just reboots




Deckard's System Scanner v20070318.32
Run by Krista on 2007-03-21 at 15:08:30
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 4 Restore Point(s) --
4: 2007-03-21 21:08:40 UTC - RP4 - Deckard's System Scanner Restore Point
3: 2007-03-20 21:19:09 UTC - RP3 - Removed J2SE Development Kit 5.0 Update 9
2: 2007-03-20 21:18:23 UTC - RP2 - Removed J2SE Runtime Environment 5.0 Update 9
1: 2007-03-20 20:48:41 UTC - RP1 - System Checkpoint


Backed up registry hives.

Performed disk cleanup.


-- HijackThis (run as Krista.exe) ----------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 3:09:48 PM, on 3/21/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\W... Read more

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RELEVANCY SCORE 56

Hi!

I am having trouble with my PC:
ASUS NCCH-DL MOB
2x Xeon 2.8 GHz
2x 1 GB RAM (Kingston)
1 Nvidia Quadro FX 3000
1 Raid on the fast-track controller 2x 300 GB
1 Maxtor on the IDE Master
1 Samsung on the IDE secondary
WinXP SP2

The machine has been working fine for 2 years now. No unexpected crashes (except some application produced ones), nothing.

About 1 week ago, it started to shutdown with no warning. Just power gone. Then, after a few seconds (sometimes up to 10 sec), the machine will restart.

This also happens with no app running.

I verified Viruses - nothing
I checked malware - nothing

I tried to boot in safe-mode and it seemed that the machine ran fine (tested it on 18 hours) - no crash. This was while running the virus-scan.

I then started it up normally and tried some tests with SiSoft Sandra. Again, it crashed. But it did so at different test. Sometimes, the test went through sometimes they did not.
Same tests, no parameters changed.

Then, I rebooted and got a message saying:

*****Warning: System BOOT Fail *****
Your system maybe OverClock fail or POST interrupted.

Now, my system is not overclocked - I reset the bios to defaults before I started all my testing (BTW - it never was overclocked anyways...)

How can I narrow in on the problem?
Do any of you suffer the same experience?

Thank you,
Stefan.
 

A:Frequent completely unexpected crashes

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RELEVANCY SCORE 56

If I try to run SFC, or reinstall XP pro or run trends online virus scanner lately my comp just reboots on me. I am suspecting some form of virus....any thouhgts?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: U... Read more

A:Unexpected Reboots[moved from xp]

Hi whizzkid3

I'll let the malware-experts in the Security forums give you their feedback on the log, they have more experience in HJT logs (they'll give their feedback in your thread over there). I don't see anything at first glance.

Once you get a clean-bill of health from our Security experts:

Try changing a setting: right-click "My Computer", select "Properties", then "Advanced", and in the "Startup & Recovery" section - click on "Settings", then in the "System Failure" section - remove the checkmark from the box "Automatically Restart". If a fatal STOP error is occurring, this will let you see it. Copy it down & post it here.

Also check in your Event logs for errors that coincide with the restarts. Go to the Event Viewer to view the logs - it's in the "Administrative Tools" in the Control Panel (in "Performance and Maintenance" if you have Control Panel set to the category view). To view the details of an Event - right-click it and select "Properties".

Best of luck
. . . Gary

... I noticed that you have had many malware scanners active recently -- have any infections been found recently? If not, what symptoms have led to your wish to reinstall?

Read other 13 answers
RELEVANCY SCORE 56

Windows 2000 occasionally reboots unexpectedly. Any ideas on what the cause might be and how to resolve this issue? My latest Hijack This log is posted here:

Logfile of HijackThis v1.99.1
Scan saved at 10:56:33 AM, on 3/4/06
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\cisvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-L... Read more

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RELEVANCY SCORE 56

Hi everyone,
I'm watching the forum long time as unregistered user. So now my first post is true when the rough came up. As mentioned in the title I'm experiencing unexpected reboots and sometimes BSODs.
More details about my new (1week old) system

Mobo: GA 890GPA-UDH3
VGA: On board ATI4290 +128GB DDR3 sideport memory
CPU: PhenomII X4 965 BE 3,4 GHz
Memory: Corsair Kit 2x2GB CMX4GX3M2A1600C9 DDR3 1600
PSU: CoolerMaster RealPower620W
HDD1: WD640 SATAIII
Keyboard/Mouse Microsoft wireless desktop 5000


Last week I installed my new components build up the pc and install a fresh new W7 Ultimate 64bit. After OS I installed gigabyte drivers. In the mean time windows update took place. so may be some drivers were already installed from windows update. Afterwards I installed AVASt home antivirus.

Later I experienced my first reboot, one hour after a BSOD and so on...
For the record there were no overclocking setting
After reading some related posts I did the following:

1. Manual setting for the memory timings 9-9-9-9-24 and voltage 1,65V as stated from corsair
2. BIOS update
3. Uninstall AVAST / install Microsoft Essentials
4. Download latest drivers from gigabyte and install them.

Still facing the same at least one reboot or BSOD daily. It is random and not after specific software/application excecution.

Finally I downloaded autoruns+Windows7&Vista and collected related files as suggested in other thread.

I had a business trip so i didnt spen... Read more

A:Bsod and unexpected reboots

I see possible malware involved:
Code:
Event[349]:
Log Name: System
Source: Microsoft Antimalware
Date: 2010-09-27T22:30:28.000
Event ID: 1007
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Raphael-PC
Description:
Microsoft Antimalware has taken action to protect this machine from spyware or other potentially unwanted software.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=37020&name=HackTool:Win32/Keygen&threatid=2147593794
User: Raphael-PC\Raphael
Name: HackTool:Win32/Keygen
ID: 2147593794
Severity: Medium
Category: Tool
Action: Remove
Status: The operation completed successfully.
Signature Version: AV: 1.91.632.0, AS: 1.91.632.0
Engine Version: 1.1.6201.0
Please check with our Security forum to make sure none remains. Follow these directions: http://www.techsupportforum.com/f50/...lp-305963.html

Install these Realtek drivers: http://218.210.127.131/downloads/dow...&GetDown=false

Enable driver verifier: http://www.techsupportforum.com/f217...ed-473665.html

If the BSODs continue, please follow the BSOD sticky again.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 27 15:58:54.124 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:21.389
BugCheck 1E, {ffffffffc0000005, fffff800030ac3a4, 0, ffffffffffffffff}
Probably caused by : memory_corru... Read more

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RELEVANCY SCORE 56

About once a day my screen suddenly goes black and the computer commences a reboot. I can find no common factor in either what I'm doing at the time or how long the computer has been running; it seems to happen at completely random times. I don't think it is an overheating problem as it has done it, though rarely, soon after the initial boot up. It has never done it twice in a session, even when I've been working for several hours. To my knowledge I don't have any programs that do updates followed by reboots except those that remind me beforehand. I've had the problem for several weeks. Any suggestions please?

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A4-6300 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 2
RAM: 8136 Mb
Graphics Card: AMD Radeon HD 8600/8700M, 1024 Mb
Hard Drives: C: 199 GB (110 GB Free); D: 248 GB (242 GB Free); E: 15 GB (1 GB Free);
Motherboard: Hewlett-Packard, 2AF6
Antivirus: Avast Antivirus, Enabled and Updated
 

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RELEVANCY SCORE 56

Toshiba laptop random shut-down about one minute after booting
- PC auto restarts with "DOS window options" ... I chose "Restart"

Windows showed this window (image) ...
Before clicking anything I copied this from the Windows has recovered from an unexpected shut down window

Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 100000d1
BCP1: 000000D4
BCP2: 00000002
BCP3: 00000000
BCP4: 8B3D718B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040415-15069-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Then another another small window "searching for solution (?)" self dismisses
- then all is normal.

I considered lodging this thread on BSOD forum but instructions there emphatically state "only if BSOD"

When I try to open C:\Windows\Minidump\040415-15069-01.dmp ... "Access denied"
- a padlock on 'Mindump" folder
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml ... I dont know what to do with "sysdata.xml

? Fan is running most of the time ... Read more

A:PC Unexpected shutdown, then reboots itself

Bump!

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RELEVANCY SCORE 55.6

Frequent unexpected shutdowns - Windows 7 Ultimate 32-bit. Hobby project: Dell Latitude C640; 2GB RAM; NEW out-of-the-box 60GB hard drive. Same problem with the old 40GB hard drive. Checked file system with Windows Repair using an installation DVD and then again using a repair DVD. No errors found. Checked memory sticks independently with Win 7 memory checker -- all is okay. Would someone please analyze my dump file results and point me in the right direction? Thank you.

A:Frequent Unexpected ShutDowns - PLS analyze dmp files

BSOD Posting Instructions

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RELEVANCY SCORE 55.6

Hi

A tricky one for my first post. Using a Dell Inspiron 530 running XP Pro SP2. various unexpected reboots and BSODs, but will focus on one specific BSOD which occurred on July 25.

User, not me, was working with MS Publisher.

Having followed instructions elsewhere on Bleepingcomputer, I offer the enclosed output from MS Windows Debugger:

[codebox]Microsoft ® Windows Debugger Version 6.9.0003.113 X86
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini072508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070227-2300
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Fri Jul 25 13:27:00.423 2008 (GMT+1)
System Uptime: 0 days 6:03:32.214
Loading Kernel Symbols
..................................................................................................................................................
Loading User Symbols
Loading unloaded module list
............................
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* ... Read more

A:Unexpected Reboots, And Occasional Bsods

Thanks for the dump file, it'll help in narrowing down things. The crash occurred in win32k.sys - a core Windows system file. Although this is where the crash occurred, it's not necessarily the reason for the crash.The parameter c0000005 indicates that the crash occurred due to a memory operation. The actual operation was that it was told to access a memory location that did not exist.The process name that it's associated with is spoolsv.exe. This is the Microsoft Printer Spooler Service and is another critical part of the OS.So, in short, there's a problem with a driver accessing memory that doesn't exist and the print spooler is involved in this. So, I'd suggest uninstalling your printer to see if the BSOD events stop. If they do, then download a new copy of your printer driver from the manufacturer's website and install that.If they don't stop, then it's likely that either remnants of the driver remain (and are causing the BSOD) and need to be removed or that there's a corruption in the Microsoft Printer Spooler Service. If the latter, then we may have to resort to SFC.EXE /SCANNOW or a repair install to correct it.Another option is to enable Driver Verifier (without uninstalling anything), and see if it'll force a BSOD which names the driver (you'd have to perform an analysis of the BSOD event to locate it). To enable Driver Verifier, use this link: http://support.microsoft.com/kb/244617Two important points when usi... Read more

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RELEVANCY SCORE 55.6

Hi! My brand new T460s (20FAS29T00) running Windows 8.1 Pro with lastes updates from Microsoft and Lenovo, reboots from time to time after I close the lid.I've checked the forums and I found a lot of similira cases for older models but not a single solution for that.

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RELEVANCY SCORE 55.6

I m having trouble diagnosing a problem.
Im using a 3d program on XP. I was experiencing hangups and crashes and when rendering a frame sequence the computer would crash to desktop or sometimes reboot itself or sometimes just say completed when it wasnt done all the frames. IF any ones knows about 3d rendering then you will know that each frame is rendered seperately to make a sequence of completed frames with the color, texture and lighting baked into a single image frame.

I have a feeling it is hardware but it may also be software. or a combination of both.I think it may be hardware because even in WoRD i was having weird things happen like when i went to paste and copy an image to make labels it was pasting the copied image into the cell but it was appearing as a white box only. but if I saved and restarted the program it would then show the correct image file in full color. As soon as I tried to copy and paste the image again it would do a couple correctly but then it would paste these white blank boxes and I would have to restart the program to see them correctly.????weird i know

I have reinstalled the OS to win2000 and that seemed to fixed the hangups and freezes so far when working in the 3D program. But when rendering it rebooted once so far before it was done the sequence. I have turned off the system failure option to reboot when there is a system failure and so far when testing it doesn reboot itself but it will say my render is completed before it gets alll of t... Read more

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RELEVANCY SCORE 54.8

I can't believe that this kind of service exists for free... You must be a very generous group of people!!

I am using a Sony VAIO (VGN-NR498E), with Vista SP1, and Kaspersky Internet Security. KIS has not detected any malware today, although a few days ago, utorrent.exe was identified as "Trojan.generic," and I uninstalled and deleted the file. Additionally, my online banking password was changed last night (There is a small chance that I just forgot what it was, since I've been changing all of my passwords lately.. but I don't believe that is the case). I have only had this loptop for a couple weeks. I got it because my last one was infected with something and I couldn't even start Windows, within only 2 days of it beginning to act funny (I suspected a keylogger)..

Following are my HijackThis log and DSS main.txt (extra.txt attached):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:14:28 PM, on 7/15/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Sony\VAIO Wireless Wizard\AutoLaunchWLASU.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelp... Read more

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RELEVANCY SCORE 54.8

Hi,
I have no idea what is going wrong.
The model is an Acer Aspire One netbook (10.1 D270).

After a few minutes, it just reboots. This happened recently.

How can I diagnose the problem?

I can see nothing strange in eventvwr.

I would like to try some diagnosis before I try the shotgun trial-and-error approach (system restore, reinstall windows, change hardware).

memory diagnostic and disk checking (the tools that run with a restart) returned no errors.

Any suggestions?

I understand that I haven't provided much info, but I'm not sure what to provide.

There is no BSOD.

I don't believe a minidump is created either.

Temperature is within expected bounds (no higher than 45)

Also happens in safe mode.

Also, the RAM is not original, I'll try replacing the original chip.

If it turns out to be the RAM, what tool/s should I use to verify its integrity?
Also, there is no CD drive. So I need a USB boot utility if anything but the standard windows test (which I ran only with default settings).

A:Win 7 Starter, unexpected reboots, very quick after startup

Hello Silmeria .... though it is not a BSOD, still I'd suggest you to post it following the Blue Screen of Death (BSOD) Posting Instructions. The files obtained this way will help us to have a closer look to the issue.

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RELEVANCY SCORE 54.8

My computer is randomly rebooting and I'm getting random error messages saying something has shut down unexpectedly. Sometimes when the computer reboots I get a message telling me "Windows has recovered from a serious error". The last time it did this when the machine rebooted it came up to Check Disk and ran a scan, which found nothing.

I've scanned with MSE, MBAM and SAS. I have a complete ghost of the system from the 30th of December 2010.

This machine was recently cleaned with help from y'all but it still seems to be a little flaky.

Here's the link to the last thread on this machine;

http://www.bleepingcomputer.com/forums/topic358905.html/page__p__2006020__fromsearch__1#entry2006020

Thanks in advance for the help!

KC

A:Random Error Messages and Unexpected Reboots

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.I would like to get a better look at your system, please do the following so I can get some more detailed logs.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.Download DDS:Please dow... Read more

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RELEVANCY SCORE 54.8

Hello, Im new to theese forums, but I bumbed in here while driving down on the google highway, searching answers for my problem.

So, here is the story of my past week.
I decided to update my old computer a bit and ended up buying a SSD for OS, new mobo, new DDR and a new case.
I did a fresh install of Windows 7 Home Premium 64Bit on the SSD and formatted the old partition that was for the Windows installation.
There we no errors during the install.
Now during gaming or running BOINC, my PC just reboots, no BSOD or anything, like complete powercut and restart.
This leaves no error message to the event messages, except for an error that Windows was shut down unexpected.
Ive tried a whole lot of tips and tricks.
One interesting thing was that the computer had restarted while running memtest86+ in Windows, I wasnt at my computer while it had happened, so I do not know if it said anything.
Ive completed Disk Check before Windows boot, Ive done sfc /scannow and it completed 100%.
Ive upgraded my BIOS to the ASUS Latest, NVidia drivers updated aswell, ive returned the stocksettings for BIOS, made sure that there is nothing there to OC it automatically.
Seems like something happens during load usually.
Atm my computer is running memtest86+ v4.2 USB Boot, gonna make sure if its the memory problem.
During the test, Id like to hear if anyone has any ideas on what to test next if the memtest doesnt bring up any problems.
Thanks beforehand,

- H

A:Windows 7 based custom PC reboots unexpected

1h and 1 pass later, gonna keep it on but doesnt look like memory is the issue here.

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RELEVANCY SCORE 54.4

Greetings - I have searched for months but cannot fix this on my own and appreciate any help, please.

Shutdowns occurring in front of my eyes or when I'm not looking; cannot discern any particular software or drivers at fault. Loses all power and stays off, like a power plug pulled. Happens at my home and others as well, with home PSU or my travel PSU (both OEM) and carefully handled over the years, as well as on battery power only.

I had these issues before the new hard drive & Win7 OS installed Sept 2014. Shutdowns began shortly after again; now shutdowns much worse again. Do not believe it's temp related; I run a fan nonstop under the laptop which is in the air on a platform with cooling pad underneath, regularly shoot canned air in; temps read avg mid-40's C and stay displayed in systray, so I watch carefully. Happens with 2 different PSU's, carefully handled, also on just battery power. Did a power drain recently for static buildup; coincidentally or not, was better for a week. Have run chkdisk, memory tests, check for driver updates, and other system tools; no problems detected.

Event viewer seems to have the same patterns leading up to the shutdowns, but things I've tried from searches are ineffective. Here's the pattern, after manually restarting after a blackout shutdown.

Event 219, Kernel-PnP - Warning
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PRO... Read more

A:Frequent Unexpected Shutdowns to No Power-Same Pattern in Event Viewer

  
Quote: Originally Posted by Catherine99


temps read avg mid-40's C and stay displayed in systray, so I watch carefully.

Event viewer seems to have the same patterns leading up to the shutdowns, but things I've tried from searches are ineffective. Here's the pattern, after manually restarting after a blackout shutdown.


mid-40C temps are very good, but how are you monitoring temps? Some progs monitor CPU but not MB (graphics chip). With laptops, it's most often the graphics chip that causes overheat problems.

The two events leading to the shutdown may indicate hardware failure. Is there any connection between shutdowns and moving the unit? Has it ever been dropped?

You might run the machine overnight off a linux boot disk and see if the problem occurs. If so you will have a pretty good idea it's hardware driven.

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RELEVANCY SCORE 54.4

Greetings all,

Over the course of the last few weeks my DSL connection is becoming a bit of a nightmare. It has been very stable and reliable over the long haul, but for the last few weeks it has been sporadically disconnecting then reconnecting very regularly. Over the past 24 hours or so along it has rebooted the connection 36 times, and seems reluctant to stay up more than 1 hour at a time at most. I had an issue like this over a year ago, to which I had the phone company come out, and run a brand new line and jack just for the DSL itself, so it is the only line/thing on that jack.

Some stats:

The service is through Frontier (which just recently bought this area out from Verizon who formerly owned the lines).
The modem is a Westell 6100
The setup is the Westell 6100 feeding into a Belkin router, which then directly wires into my desktop, my xbox 360, and has wireless capabilities for my laptop.

The router seems to be causing no issues, as the line drops always seem to originate at the Westell 6100 itself.

Here is some more detailed data:
Transceiver Revision: 4.3.0.1
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 800
Margin (dB) 6.5 10.0
Line Attenuation (dB) 50.5 31.0
Transmit Power (dBm) 19.4 11.9
Will be happy to provide any other data requested.

On one last sidenote, I ran run 1 line quality test on dslreports, which came back with no errors.

Thanks in adva... Read more

A:Frequent DSL reboots

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RELEVANCY SCORE 54.4

So, I've got a weird problem.  My PC keeps rebooting and only does it while I'm not in front of it.  Every time I come back to the login screen and a subsequent error message about an unprompted reboot when I log in.  Here's my Speccy to get started:
 
http://speccy.piriform.com/results/UIwdMaDTyPJ6Z17W72ivkJ6
 
Here's also what I've sussed out of the event log so far, although it's very likely that I'm missing something:
 
 
Event Logs:
On Reboot:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

System
Provider
[ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002 - TimeCreated
[ SystemTime] 2013-04-09T20:53:07.371620900Z
EventRecordID 37207
Correlation - Execution
[ ProcessID] 4 [ ThreadID] 8
Channel System
Computer HAL5000-PC - Security
[ UserID] S-1-5-18
EventData
BugcheckCode 30 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress false PowerButtonTimestamp 0

Last event before reboot most of the time:

System
[ Name] Microsoft-Windows-FilterManager [ Guid] {F3C5E28E-63F6-49C7-A204-E48A1BC4B09D}
EventID 6
Version 0
Level 4
Task 0
Opcode 0
Keywords 0x8000000000000000 - TimeCreated
[ SystemTime] 2013-04-09T20:52:58.432805200Z
EventRecordID 37200
Correlation - Execution
... Read more

A:Frequent reboots. Always while I'm away.

Hi Motuckian
 
Is the restart problem happening only in sleep mode or of what event when you say 'only away'?
Things to check :
> Driver updates
> BIOS update
> Power Supply not sufficient or faulty
> Use the onboard video (if available) or swap another dedicated card

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RELEVANCY SCORE 54.4

This started 2 days ago and has happened 5 times since then.  There have been no warnings/errors/BSOD, just random shut down as if it was an unplugged desktop (laptop with full charged battery).  After crash, reboots to options of safe mode as system did not shut down properly.
 
The specifics: 
 
This is a Dell Inspiron 5737, only 7 months old
 
OS is Windows 7 64 bit Home Premium
 
Everything is updated
 
I have run all system diagnostic utilities available, including CHKDSK, with no errors reported and no issues anywhere
 
Dell tech support lied to me yesterday and told me they fixed it by unchecking the "Automatically Restart" box under "Startup and Recovery" and telling me it was an issue with a windows update that caused the crashes, yet the same thing happened again this morning, so apparently they didn't fix anything and just installed a couple of Dell optimization programs, each triggered AVG warnings and have since been removed.
 
If anyone can tell me what is going on here and how I can remedy this problem I would greatly appreciate it.
 
Thanks...
 
Here is a MiniToolbox report just compiled :
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by TMoyer (administrator) on 11-10-2014 at 15:34:07
Running from "C:\Users\TMoyer\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
======... Read more

A:Unexpected shut down and reboots, no BSOD or any other errors/warnings

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 53.6

My system reboots about once a day randomly. It's a brand new system that I've installed a fresh copy of Windows XP. The only thing that I've done to it thus far is load the drivers from the motherboard site and patch it with XP SP2 and critical updates.

Reviewing the event viewer, I get one informational System event (Eventid 1001) when the computer reboots:
The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x4b574008, 0x00000002, 0x00000000, 0x8003b020). A dump was saved in: C:\WINDOWS\Minidump\Mini022506-02.dmp.

Then when I login as a user, I get a System Error popup that creates a second event viewer System event (Eventid 1003):
Error code 100000d1, parameter1 4b574008, parameter2 00000002, parameter3 00000000, parameter4 8003b020.

Here's how my environment is setup:
Motherboard: Giga-Byte GA-8NSLI (REV1.1)
CPU: Intel Pentium D 930
Memory: 2 GBs Corsair
Video: Radeon X600

Please help!
 

A:Frequent Random Reboots - Help Please!

RESEAT all your cards

first thing is check to see if your ram is compatible with your motherboard. RTFM

then run memtest86 from a floppy - you DID install a floppy drive like you should didn't you? This will check your RAM

is your PSU strong enough? I wouldn't run any newer system with less than a 550W PSU.
 

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RELEVANCY SCORE 53.6

My saga....

Win98se machine started frequently rebooting & giving out of memory errors for no good reason. Scans came up clean for viruses & spyware.

Purchased and installed on c: partition with quick ntfs format windows xp pro.

Machine was still rebooting for no reason. I replaced the power supply. Oh, yeah - all fans were working as they should be so I don't think it's a heat problem.

Someone suggested that Norton Internet Security 2004 might be causing problems - I had been installing it right after running all the current MS updates to xp, incl. sp2.

I reinstalled xp pro with the quick format option and ran it for a day with no reboots before running any windows updates. Did NOT install norton - installed avg for the moment.

It's rebooting again. At this point, I've ruled out power supply, viruses, spyware. I'm also not overloading with tasks, because there seems to be no correlation with what I'm running and the rebooting.

Someone said that you can turn off individual ms updates even tho you've installed them. Even if I could find a list, which I can't, how would I know which ones to try turning off?

I'm at the point where I have to fix it or chuck it and get a new one. This one is at work and I can't risk the data by having the machine rebooting all the time like that. Any suggestions? It's an older system with an amd slot processor.

Thanks.
 

A:Mysterious Frequent Reboots

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RELEVANCY SCORE 53.2

Greetings - I have a major problem of 4-6 shutdowns a day and would really appreciate your help. Here are the specs, description of the problem will follow:
----------------------------------------------------------------
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4062 Mb
Graphics Card: NVIDIA GeForce G 105M, 512 Mb
Hard Drives: C: Total - 476937 MB, Free - 202635 MB;
Motherboard: Compal, 306D
Antivirus: Microsoft Security Essentials, Updated and Enabled
----------------------------------------------------------------

I have searched for months but cannot find a solution to fix this on my own. It's getting much worse suddenly.

Shutdowns occurring in front of my eyes or when I'm not looking; cannot discern any particular software or drivers at fault, no timing pattern. Browser and email open or not; assorted programs open or not. Loses all power and stays off, like a power plug pulled. Happens at my home and other locations as well, with home PSU or my travel PSU (both OEM and carefully handled over the years), as well as on battery power only.

I had random shutdowns before a new hard drive replacement & clean Win7 OS installed Sept 2014. Shutdowns began shortly after again; now shutdowns much worse again. Do not believe it's temp related; I run a fan nonstop und... Read more

A:Frequent Unexpected Shutdowns / Black Screen-No Pwr / Repeat Patterns in Event Viewer

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RELEVANCY SCORE 53.2

Howdy all, first post...
This might be better suited for games, but the core issue happens while just browsing the internet and just generaly sitting around in XP, just not as much as if the computer is playing World of Warcraft.

About 5 months ago, while playing World of Warcraft, my computer started locking up for minutes at a time before finally forcing a reboot. Not long after I figured out that sticking a small box fan on medium speed next to the side of the opened PC would prevent the computer from locking up... at least when I remembered to turn it on.

Well, about 3 months ago I actualy replaced the old thing and giving it to my brother to replace his last computer, since he was complaining about WoW performance so much. Knowing the issues I had with that computer, he chose to just take out the video card and stick it into another comp we had just aquired, very similar, only it didnt have a video card capable of playing games on.

...long story short... ever since that day, no matter what computer he seems to have, it winds up with this same issue.
I had originaly thought this issue to be related to that video card and a power supply that just couldnt hack it... but that doesnt explain why it worked flawlessly for 4 years.

What we have tried:
-Removed video card from Alienware PC (the original problem PC) and put it into a compaq of similar stats. Same issue.
-Replaced video card, tried in both PCs. Same issue.
-Replaced power supply in Alienware PC and tried new... Read more

A:Frequent reboots while browsing in XP and playing WoW

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RELEVANCY SCORE 53.2

So I Just had to go through a pretty long virus recovery, it ended up in me needing to clean install windows and pretty much reinstall everything so that being said here's my problem:

Before the reformat I never had internet or modem problems. And since I've been having to reboot my modem every so often because I just randomly lose internet but when it happens all the lights are on just like normal and all the lights on my router are fine as well.

When i go to troubleshoot the problem i get the message "Your broadband modem is experiencing connectivity issues" and i have to unplug it for a little bit.

I have Cox ISP, my router is Asus WL-520GU with a SB5101 surfboard modem.

Usually when i notice the reset its when i'm playing WoW or counter-strike. I don't know if the usage could be the cause of the reset. When i was downloading and updating wow i had to reset every 10 minutes or so but i also had problems with my Avast firewall i think, which never caused a problem before either.

My modem is about 3-4 years old and i would say i might need a new one, but it doesn't make sense that it works fine until i reformat my computer and now it's suddenly dying.
 

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RELEVANCY SCORE 53.2

HI there.
I'm experiencing frequent reboots for unknown reasons while the system is idle for extended periods (overnight, while at work, etc.) Periodically I come home/wake up to a BSoD with the following error code "
STOP: 0x00000024 (0x001904AB, 0xD6597A54, D597750, 0x8K5F039)"

Please inform me of any necessary logging programs to download and run and I will promptly post the results.

I am running
DELL XPS410
Windows Vista Home Media Center 6.00.600
-(was advertised as Vista Home Premium by Dell?)
Intel Core2Duo6420 @ 2.13GHz
Dell P965 chipset on a Dell 0CT017 mainboard
4Gb installed Kingston KTc1g Synchronous DDR 1GB/[email protected]
NVIDIA GeForce 8600 GTS
Samsung SP2504C 250Gb SATA 300 w/ 8Mb Cache
-10Gb RECOVERY partition
-222.78Gb OS partition
TSSTcorp DVD+-RW, TS-H653A

A:BSod: 0x000000024, frequent reboots

run
chkdsk /r

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RELEVANCY SCORE 53.2

My computer, a 4-5 year old HP/Compaq 6710b notebook running Windows 7 Pro X86, has been suffering from more and more frequent BSODs (with a whole range of error names, or no name), instant reboots (one second I'm happily typing, the next I'm looking at a boot screen), hangs (sometimes with the backlight off so I can't see what it thinks it's doing) and other unexplained failures. Recently it's being doing it several times a day, which makes it getting on for unusable. I've tried restoring to a restore point, and uninstalling some recently installed applications that I'm suspicious of without any improvement. I've currently no idea whether it's hardware or software, whether I've got a dodgy disk or memory, whether I'm infected with some sort of malware, whether my registry or my drivers are mussed up, whether my Windows intallation is corrupted, whether some background program is misbehaving or it's something else.

How do I investigate what's wrong and fix it? Preferably without requiring a reinstallation of all my applications (I have many hundred applications
installed).

What do I try, in what order?

What are reliable and trustworthy tools for checking hardware, Windows installation, registry, drivers, malware etc? I instinctively distrust all the "checkers" that all the download sites nowadays annoyingly try to trick me into downloading.

Is there a good tutorial that explains how to go about investigating this sort of problem, with its many different pos... Read more

A:Frequent BSODs, reboots and hangs

* First & foremost make sure you have a back up of anything you consider important on your computer, preferably to an external hard drive.
Over the recent past some people seeking help HAD to do a clean install.

Backup Complete Computer - Create an Image Backup

Clean Install Windows 7

If you are a gamer & OVERCLOCKING an unstable system STOP!

* Might be an idea to run SFC. {Option 2}
Note if there are errors you may need to re run it a few times.

SFC /SCANNOW Command - System File Checker

* As you mentioned the possibility of malware .....
Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
*When the above steps have been done

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:





Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (f... Read more

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RELEVANCY SCORE 53.2

I have Windows Vista (I had no choice in the matter) and after a while of surfing graphics-heavy web sites, the right click won't work and I can't open new windows. I always have to reboot the get the system working properly again. Is it eating up too much memory or what? Is there any way to prevent this from happening over and over again? Thanks.

Barbara

A:Frequent reboots needed on Vista

Might be what is called a "memory leak", which is caused by poor programming that keeps the memory a program used "occupied" even after that program has closed. Enough of those and you do run out of memory.

Check Task Manager (ctrl+alt+del) and report (under performance) the total, cached & free Physical Memory. The number or processes also.

Are you using Internet Explorer ?

Could also be a heat issue.

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RELEVANCY SCORE 52.8

My pc runs on windows 8.1,Recently my computer is facing with BSOD's with many problems,here are few which i remember
1,PAGE_FAULT IN NON_PAGED_AREA
2.KERNAL_MODE EXCEPTION_NOT_HANDLED
3.KERNAL_PAGE_FAULT
4.MEMORY_MANAGEMENT
and sometimes random reboot but its not stuck on BSOD,after an reboot it works fine for sometime then again BSOD's or reboots.I am noob in this field so thought to seek help among the forum.please help me solve this problem.
My pc is about 3 years old and till date it was working fine but now am facing these problems,i have even done a fresh install for windows 8.1 2 times but it didn't help either.

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RELEVANCY SCORE 52.8

Hey guys, I am suffering frequent BSOD crash/reboots. I can go for days without a problem, and then have days (like today) where I can't play games for longer than 5 minutes before the crashes begin. I have changed out memory and video cards, with the crashes continuing. Here is the info from the posting template:

------------------------------------------
? OS - Windows 7
? x64
? What was original installed OS on system? Win 7 fresh install
? Windows version: Full retail
? System age: 3 months old
? OS age: 3 months old
? CPU: AMD Phenom II X6 1090T
? Video Card: ASUS EAH5770 CUcore (ATI Radeon HD 5700 series)
? MotherBoard: Gigabyte 880GM-UD2H
? Power Supply - Thermaltake TR2 RX 750W

? System Manufacturer: homebuilt
? Exact model number (if laptop, check label on bottom): n/a ------------------------------------------------

Thank you for your time.

A:Frequent BSOD + reboots while playing games

Hello,

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

That should do it!

...Summary of the dumps:

Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Apr 22 00:03:55.102 2011 (UTC - 4:00)
System Uptime: 0 days 0:11:27.398
*** ERROR: Symbol file could not be found. Defaulted to export symbols for NETIO.SYS -
Probably caused by : NETIO.SYS ( NETIO!KfdCheckConnectBypass+aca )
BUGCHECK_STR: 0x7f_8
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x7f_8_NETIO!KfdCheckConnectBypass+aca
SystemProductName = GA-880GM-UD2H
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Apr 21 23:51:55.121 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:26.417
*** ERROR: Symbol file could not be found. Defaulted to export symbols for NETIO.SYS -
Probably caused by : NETIO.SYS ( NETIO!KfdCheckConnectBypass+aca )
BUGCHECK_STR: 0x7f_8
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x7f_8_NETIO!KfdCheckConnectBypass+aca
SystemProductName = GA-880GM-UD2H
??????????????????????????????????????????????????????????????????????????????????????``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Apr 21 23:45:54.615 2011 (UTC - 4:00)
System Uptime: 0 days 0:23:01.550
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ... Read more

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RELEVANCY SCORE 52.8

HELP NEEDED!
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer ECS
System Model K8T890-A
System Type X86-based PC
Processor x86 Family 15 Model 43 Stepping 1 AuthenticAMD ~1995 Mhz
BIOS Version/Date American Megatrends Inc. 080011, 4/4/2006
SMBIOS Version 2.3
Windows Directory C:\WINNT
System Directory C:\WINNT\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
Time Zone Pacific Standard Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.03 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.92 GB
Page File Space 11.84 GB
Page File C:\pagefile.sys
Clean reinstall of XP, Re-populating programs, running AVAST Home 4.8 edition Anti-virus, and Advanced System Protector. But system is unstable, hangs and crashes with BSOD frequently and unpredictably. BSOD type Ox0000000A parameters (Ox00000016, Ox00000002, Ox00000000, Ox8050057C)
Virus scan came up with trojan in hiberfil.sys and pagefile.sys, unlikely I thought but deleted them nevertheless. Instability continues, and system does not stay UP long enough to complete a ful scan.

Restore points have all apparently vanished and there were several of them.
Output from Event Viewer after Recovery
Crash seemed to have ocurred between 1:08 AM and 4:09 AM

Application: (Errors presumably ocurr... Read more

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RELEVANCY SCORE 52.8

Hi. like many others, I'm having the issue experiencing many BSODs after several minutes logged into Windows 7.

Here are my specs:

Gigabyte GA-EX58-UD4P
OCZ DDR3 1600 RAM (3 modules of 2 GB each, triple channel). I have the multiplier set to 12.0 to get it from 1033 to 1600.
ATI Radeon 4850 1 GB.

Any advice would be very much appreciated!

I didnt see it happening until I added a second SATA drive and a 2nd monitor (thru DVI connector). I'm eliminating the 2 and running some tests now to see if i can repro the problem. In parallel, I'm publishing my memory dumps and diagnostic reports.
Attachment 62427
Thanks
Merry xmas :)

A:Frequent Blue Screens and reboots in Windows 7

Thanks for starting your own post.

The BSOD's vary - two 0x24, 0x3B, and 0x19. Here's one of the 0x24's:

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Devin\Downloads\TSF\rockrex\Minidump\122309-21387-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*f:\localsymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a5c000 PsLoadedModuleList = 0xfffff800`02c99e50
Debug session time: Wed Dec 23 17:36:40.951 2009 (GMT-5)
System Uptime: 0 days 0:37:39.997
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************... Read more

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RELEVANCY SCORE 52.8

I have had problems with this laptop randomly shutting off and bsods. The cause of the majority of the bsods is ntoskrnl.exe. I have uninstalled Avast and replaced it with AVG on 12/16/11 (today, for me atleast.).

I have checked off automatic restart and still doesn't show a blue screen very often, it just reboots.
I ran memtest on multiple occasions for at least 2 passes each and no errors were found.

Operating System: Windows 7 Home Premium 64-bit Service Pack 1
System Model: Gateway NV57H26u
Processor: Intel Core i5-2410M CPU @ 2.30GHz

A:Frequent ntoskrnl.exe BSOD's and random reboots.

  
Quote: Originally Posted by homieb1030


I have had problems with this laptop randomly shutting off and bsods. The cause of the majority of the bsods is ntoskrnl.exe. I have uninstalled Avast and replaced it with AVG on 12/16/11 (today, for me atleast.).

I have checked off automatic restart and still doesn't show a blue screen very often, it just reboots.
I ran memtest on multiple occasions for at least 2 passes each and no errors were found.

Operating System: Windows 7 Home Premium 64-bit Service Pack 1
System Model: Gateway NV57H26u
Processor: Intel Core i5-2410M CPU @ 2.30GHz


You have 5 different appearent causes in 7 crashes. My gut feeling says it is Related to bScsiMSa.sys Memory Stick Controller from Broadcom Corporation.

I would remove it at least to test.
You also have some old drivers needing updating

Code:
Afc.sys 7/12/2006 12:48:20 AM fffff880`05fd5000 fffff880`05fde000 0x00009000 0x44b48d24
NTIDrvr.sys 3/24/2009 10:09:39 PM fffff880`05fe6000 fffff880`05fee000 0x00008000 0x49c9a073
UBHelper.sys 4/27/2009 3:48:19 AM fffff880`05fde000 fffff880`05fe6000 0x00008000 0x49f57153
How To Find Drivers:




Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the... Read more

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RELEVANCY SCORE 52.8

My pc runs on windows 8.1,Recently my computer is facing with BSOD's with many problems,here are few which i remember
1,PAGE_FAULT IN NON_PAGED_AREA
2.KERNAL_MODE EXCEPTION_NOT_HANDLED
3.KERNAL_PAGE_FAULT
4.MEMORY_MANAGEMENT
and sometimes random reboot but its not stuck on BSOD,after an reboot it works fine for sometime then again BSOD's or reboots.I am noob in this field so thought to seek help among the forum.please help me solve this problem.
My pc is about 3 years old and till date it was working fine but now am facing these problems,i have even done a fresh install for windows 8.1 2 times but it didn't help either.
Edit:now faced another BSOD with KERNAL_AUTO_BOOST_........(something).

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