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Windows 10 laptop occasionally drops wifi, computer can't restart

Q: Windows 10 laptop occasionally drops wifi, computer can't restart

Hi guys I got this problem, it only comes up occasionally, like once every couple of weeks, but I can't seem to figure it out.

I have a Toshiba laptop and I connect to the internet using wifi. Sometimes the wifi would stop working. It shows that I'm still connected to my wifi, but with an exclamation mark that says limited or no internet. I disconnect and then try again, but now my computer doesn't detect any wifi network. I usually can see a bunch of wifi networks, but when it happens I cannot detect any. I have a couple external hard drives connected to my laptop too. When this wifi problem occurs, I also couldn't access the external hard drives. I disconnect them, but they still show up in My Computer and I can click on them, even though they're empty inside. My last problem is that when this wifi problem happens, I can't restart the computer. It just hangs, so I either have to hold the power button down to restart, or to wait for five or so minutes before windows tells me it's having trouble and then it restarts.

My network drivers have all been updated. I do have a VPN service minimized but it's off almost always and it was never running when this wifi problem occurs. I also have Norton Antivirus on. I don't know what could be causing it, because I'm not just getting the wifi problem only, and this problem has occurred about five times since upgrading to Windows 10 this past winter. So it's not too often, but I don't know what could be causing it. Thank you,

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RELEVANCY SCORE 200
Preferred Solution: Windows 10 laptop occasionally drops wifi, computer can't restart

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 83.2

Hi guys,

I'm having a problem whereby my wifi drops out and then reconnects a few seconds later. This problem is on my computer as I've checked my router's logs and it doesn't mention anything untowards.

The Event Viewer reports this:






Quote:
The TCP/IP NetBIOS Helper service entered the stopped state.

Log Name: System
Source: Service Control Manager
Event ID: 7036
Level: Information
User: N/A
OpCode: Info
Logged: 26/04/12 19:25:54
Task Category: None
Keywords: Classic
Computer: computer


It doesn't happen every day and always happens when I'm using the computer. Can anyone off me advice please? I have my computer set up to only connect to one specific network and it always does this.

A:Wifi Drops Out Occasionally and Reconnects

  
Quote: Originally Posted by bingefeller


Hi guys,

I'm having a problem whereby my wifi drops out and then reconnects a few seconds later. This problem is on my computer as I've checked my router's logs and it doesn't mention anything untowards.

The Event Viewer reports this:






Quote:
The TCP/IP NetBIOS Helper service entered the stopped state.

Log Name: System
Source: Service Control Manager
Event ID: 7036
Level: Information
User: N/A
OpCode: Info
Logged: 26/04/12 19:25:54
Task Category: None
Keywords: Classic
Computer: computer


It doesn't happen every day and always happens when I'm using the computer. Can anyone off me advice please? I have my computer set up to only connect to one specific network and it always does this.


This problem usually occurs because your router is set to use a wireless channel that is overloaded by your neighbors WIFI connection.

It's best to scan the networks in your area then choose a channel that is furthest away from the ones your neighbors are using. Xirrus WIFI scanner works well for this. You can post the results here if you still aren't sure which channel to choose.

Wi-Fi Inspector | Xirrus

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RELEVANCY SCORE 82.4

Hey all,

Hope I can get some help with a problem that has been bugging me since I installed W10.

This problem appears to be random and happens a couple of time a month. It is really annoying. What happens is, the WiFi appears to stop working. It can't find any available networks and won't reconnect no matter what I do. I have even tried closing/restarting explorer but that does nothing. If I try to shut-down or restart my computer, it just hangs on the shut-down/restart screen. I have to hold down the power button to get my computer to shut-down. The weird thing is, after a restart, it works fine ...for a few weeks. It just seems very strange.

I use a WiFi dongle. I have a couple of them so I tried each one - they all eventually give me the same result . I have a HP if that helps. I notice that my father in law's rig also does this occasionally. He also has a HP, albeit a different model.

A:WiFi drops out and can't reconnect, computer hangs on shutdown/restart

I'm having the same issues. I don't use a wifi dongle though. My computer is toshiba satellite P75. The problem has happened a couple of times since upgrading to Windows 10 a month ago.

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RELEVANCY SCORE 69.6

Hello,

I have a problem with my device Toshiba Satellite P50-C-18C: the WIFI connection drops unexpectedly and randomly. When this happens, restarting the laptop is not helping, the only way to solve it is to power off and restart the router.

The laptop has Intel Dual Band Wireless - AC 3165 as the WIFI card. I had updated the driver constantly, but the problem still remains.

Any ideeas?

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RELEVANCY SCORE 64.4

So hello!

When I'm next to the room where the router is, the WiFi connection sometimes just drops. I'd say that I can surf something like 2-3 minutes and then all of sudden the WiFi connection drops, and the WiFi tray icon says that I have a limited connection. Though the signal quality is 4, and sometimes even 5 (which is maximum). And then it takes like 15-20 seconds to get everything back to normal again. But then again.. when I was in the same room as my router, actually on the same desk as the router, I didn't have any problems with WiFi dropping - I think I'll test later tonight again, if there's really a difference if I sit basically next to the router and then when I go to the other room, the connection starts dropping every once in a while (and remember, I still have an excellent signal quality). And I'll add just in case that I haven't had any problems with wired connection. And in our household we've got one laptop more, and this one hasn't had any problems with WiFi dropping. So.. it must be something with my laptop.. I guess.

I'm sure you need some more details as well, so there you go:

- WiFi network card: Atheros Communications AR9485 Wireless Network Adapter

According to device manager:
Driver date: 3.10.2011
Driver version: 9.2.0.458

- Second network card (for wired connection, I guess): Attansic (Now owned by Atheros) AR8161 Gigabit Ethernet

According to device manager:
Driver date: 16.01.2012
Driver version... Read more

A:Laptop wifi occasionaly drops

You could always disable or reinstall your antivirus if you speculate that its causing such problem. What router and laptop model do you use? Have you tried changing channel for the router?

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RELEVANCY SCORE 62.8

After certain updates my online which is a wired connection drops & always re connects & the modem itself is fine. So its a Windows problem

A:Online Drops Randomly & Occasionally

Does it ever "drop" after booting up into Safe Mode with Networking?

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RELEVANCY SCORE 62.8

After certain updates my online which is a wired connection drops & always re connects & the modem itself is fine. So its a Windows problem

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RELEVANCY SCORE 62

Hi!

My new computer has been having some trouble with audio dropping out for no apparent reason. This is noticeable especially when watching movies or playing games. While looking for a solution I came across a program called DPC Latency Checker (http://www.thesycon.de/deu/latency_check.shtml). It's described like this: "Thesycon’s DPC Latency Checker is a Windows tool that analyses the capabilities of a computer system to handle real-time data streams properly. It may help to find the cause for interruptions in real-time audio and video streams, also known as drop-outs." With the latency checker I was able to verify that something was wrong, because every time a drop out occurred, the latency measurement skyrocketed from about 30-100 nanoseconds to over 20000 nanoseconds. After a single spike in latency, the measurement returns to normal levels for a while.

As the latency checker recommends, I've updated and/or disabled various drivers one by one, trying to isolate the cause of the problem. However, even after reinstalling Windows 7 and installing ONLY the latest chipset drivers and ethernet drivers I've seen a drop out occurring in the latency checker (here's a picture http://imageshack.us/photo/my-images/18/dpcvainchipsetjaetherne.png/ ). This leads me to believe that the problem could be hardware related instead of software. Could it be for example that my brand new mobo has this kind of a fault?

Here are my specs:
MB: ASrock P67 Extrem... Read more

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RELEVANCY SCORE 58.8

I bought this laptop in May 2015 with Windows 7 OS installed and took advantage of the free upgrade to Windows 10.Everything has been great, and I love Windows 10 up until a recent system update.Since then, every time I use the laptop the wifi connection keeps dropping out.The wifi symbol in the system tray goes greyed out with a star on it.If I right click and select troubleshoot, the following problems are found        Problem with wireless adapter or access point                              Detected                     ! (in a yellow triangle)     The default gateway is not available                                                  Fixed                             Tick in a green circle I then close the window and click on the wifi icon but I have no available networks despite having 2 Galaxy S5's and 2 other laptops running (this is normal amount of devices to be on). I have done a factory reset and already lost a lot of software, and I really don't know what to do. Can anyone please help? Moose

A:wIfI drops out since Windows 10 upgrade

Hey @MooseHP?,Welcome to the HP Support Forums! This is a great place to find solutions and help from our community! I understand that you're having troubles with the wireless connection on your HP Envy 17 Notebook. I'd be happy to help you with this. The following Document page is helpful when troubleshooting wireless connectivity issues.Troubleshooting wireless network and Internet (Windows 10)Also, you can look at the power management for your wireless adapter:Disable the Power Off option for the adapter:1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)2. Expand the Network adapters.3. Right click on the Ethernet/Wireless Adapter and click Properties.4. Click the Power Management tab.5. Remove the check mark beside Allow the computer to turn off this device to save power.6. Click OK.7. Test.Reinstall the network adapter drivers:1. Download the drivers from HP.com but do not run them yet.2. Go to your start screen/menu and type Device Manager.3. Expand Network adapters.4. Right click on the wireless adapter and choose Uninstall.5. Run the downloaded drivers from step 1.6. Restart your PC and test.Test an ethernet connection:Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas. I would also strongly suggest running the HP Support Assistant.The following are some helpful links for troubleshooting the HP Support Assistant or downloadi... Read more

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RELEVANCY SCORE 58.8

Hello

This problem is frustrating me a lot now. After upgrading to WIndows 10, I have noticed that my Wi-Fi connection frequently drops without any pattern whatsover. It just drops randomly and re-connects after 2-3 minutes. If I attempt to connect to the network in that period of 2-3 minutes, it will sometimes connect, and sometimes fail. I have 2 other laptops (1 of which has Windows 10) and they don't experience this problem.

I have searched online and tried tons of things. Nothing has fixed the problem so far! Below are all the things I tried. Please help if you have any suggestions or if there are known issues with Windows 10.

1. Updated the driver software
2. Uninstalled the driver and re-installed it
3. Unchecked the setting of 'Allow the computer to turn off this device to save power' in Power Management of the wireless network adapter.
4. Uninstalled anti-virus to eliminate anti-virus as the issue.
5. Disabled 'Wifi Sense' options of 'Connect to suggested hotspots' & 'Connect to networks shared by my contacts'.

I am clueless as to what the issue is. Please help!

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RELEVANCY SCORE 58

I recently upgraded the OS on my old Pavillion dv6700 notebook from Vista to Windows 10. The wireless network adapter often drops out when the device is not in use - it may work okay for days, or  sometimes only minutes. Sometimes running the troubleshoot routine resets the adapter and sometimes the adapter has to be disabled and then re-enabled. (Turning the laptop off and on again also works.) I understand that this is an old device, but everything else works fine and even though this problem is relatively easy to rectify, it is annoying. Is there a simple solution to this issue. 

A:dv 6700 windows 10 wifi adapter drops out

Hi: See if unchecking the 'allow windows to turn off this device to save power' box on the power options tab for the wireless card works for you. What model wireless card does your notebook have? There may be other tweaks you can do on the Advanced tab.

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RELEVANCY SCORE 58

I have a K450e with a 1x1 11bgn wireless adapter (Broadcom?) that drops and takes up t one hour to reconnect.The started after Microsoft pushed out the Windows upgrade mid august.I can'r find any new drivers. Anyone have a solusion? I posted a request ti the Swedish sopport aug 17 but haven't heard from them.

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RELEVANCY SCORE 57.6

Hi I got a new hp convertible laptop. I was prompted to update windows and ever since my wifi keep dropping every 10min. i can login to some sites but no videos run.wifi working in all other devices. tried all the standard fixes mentioned in windows support website
 

A:windows 10 update jan 2018, wifi drops every 10min

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RELEVANCY SCORE 57.2

For a few days now, my laptop keeps randomly disconnecting from the wifi. The wifi is fine -- it still works on other devices -- and is still available with full bars but refuses to reconnect unless I restart my laptop, at which point it'll be connected and working fine again (until the the next time).
I've tried updating the wireless adapter drivers and turning off WiFi Sense but no dice.

A:Laptop keeps disconnecting from wifi, have to restart to reconnect

Welcome to the forum

Please download MINITOOLBOX and run it.
http://www.bleepingcomputer.com/download/minitoolbox/dl/65/

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and post the result.

Please download the wireless test tool from

http://www.crewetown.co.uk/wireless.exe

Very important you right click and choose run as admin post results

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RELEVANCY SCORE 57.2

After installing the anniversary update of Win 10, each time I power on I must use the restart command to get the keyboard to light up and for the wireless and bluetooth functionality to work.  Without doing so the keybaord remains dark and the light on wifi button remains orange with no functionality.

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RELEVANCY SCORE 57.2

Sometimes when shutting down or restarting my PC (Dell Latitude E6500), it freezes and hangs right after the screen goes black. The hard drive activity indicator turns off and the laptop doesn't shut down. I've tried waiting a bit to see if anything happens, but no. It just hangs in that state. I then have to manually shut it down by holding down the power button for 5 seconds.

Again, it does not happen on every shutdown or restart, but it does happen often.
What causes this and how can I fix it? Thanks for help.

A:PC won't shutdown or restart occasionally

I would start off by checking the Event Logs for errors or warnings that are time-coincident with you hanged shutdown and post a screenshot like so:

Good luck.

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RELEVANCY SCORE 56.8

OS: Windows 7
Hardware: Sony VAIO
Powered by: AC
History: The computer is about 2 years old and the symptoms described below started either abruptly or gradually some 2-3 months ago.

Symptoms: The network access icon in the right of my task bar will show 4-5 bars of signal strength. I'll leave the computer for several hours and when I come back, it shows 0 bars with a red x over it. I click it, select troubleshoot and the Windows Network Diagnostics window pops up and says "Problems found"; A network cable is not properly plugged in or may be broken" - Detected; "Problem with wireless adapter or access point" - Fixed, upon which the icon goes back to 4 or 5 bars and I resume my network connectivity. This takes all of one minute or less.

However, if I need to do a lengthy download, this unexpected action will stop the download in the middle of the night.

TROUBLESHOOTING STEPS:
1) I tried a side-by-side comparison with another laptop and the Sony VAIO lost the network connection in the manner described above while the other computer didn't.
2) I went to Manage Wireless Networks, removed all networks (including my home network) and then rebuilt the wireless networks by re-entering my home network. I was then able to access my network. However, the wireless network adapter still shut off in the middle of the night.
3) I went to Power Settings/Change advanced power settings/Advanced settings/Wireless Adapter Settings/Power Saving Mode and obse... Read more

A:Wifi Network Adapter drops out at random times (Windows 7)

This might help - the following commands restore Windows IP and Winsock to known good values

Open an Elevated Command Prompt

   Tip
Standard keyboard shortcuts for Copy (Ctrl-C) and Paste (Ctrl-V) shortcuts do not work in Command Prompt.

Enabling the Quick Edit Mode in Command Prompt makes Copy and Paste operations easier.
See step 4 in Command Prompt - Copy to Clipboard to enable it.

Copy in Command Prompt: hightlight the text you want to copy, then press ENTER.
Paste in Command Prompt: right click with your mouse.

In the elevated command Prompt window type the following commands
Alternatively, you can copy the commands, one line at a time and paste it in the Command Prompt Window

ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ipv4 reset all
netsh int ipv6 reset all

exit

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RELEVANCY SCORE 56.4

My Dell laptop running Windows 8 occasionally blocks internet access. Then I right click on the internet icon in task bar and run the troubleshooter and it fixes it. It resets the web access is what it says. What would cause this? It does it in Chrome and Firefox. I have Norton 360 running on it. I've scanned it with Eset and Kaspersky recovery disk.

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RELEVANCY SCORE 56.4

I am currently using a Thinkpad L440. For about a year and a half now, I have been having random Wifi drops on my laptop. The wifi will suddenly stop working and my browser will prompt me to run Windows Diagnostics. Windows Diagnostics will detect the problem and reset my wifi adapter which fixes the problem. Then the same problem occurs after some time. I tried updating all the drivers, as well as the BIOS. I also tried removing the wifi apapter driver through Device Manager and reinstalling but this did not solve the isse. In fact, the wifi seems slower after doing this. As a note, whenever I run a scan using LSC, under WIreless > Local Connection Test, I get a warning sign. This has been consistent for about as long as the problem has been occuring.  Model: L440BIOS: J4ET91WW(1.91)Wifi Adapter: 2x2 11bgn Wireless LAN M.2 Adapter Appreciate any advice.

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RELEVANCY SCORE 55.2

I have to replace my Sony VAIO that ran Windowns 7 because of the graphic card kicked the bucket. This new Dell laptop "supposed" to be better and faster but there's one problem - it keeps dropping wifi signals.

The Sony with win 7 did drop signals but it was more like a once or twice a day sort of thing. This one, it drops signals every few minutes. Sometimes it comes back on its own in matter of seconds, other times, I have to troubleshoot to bring it back, while the odd times, I just have to sit tight to wait for it to miraculously recover. ***In fact, I finished typing my post a minute ago and when I hit "submit" the wifi dropped and now I am typing a second time.***

We have other wireless devices in the house but none of them has the same issue. The desktop also runs win 10 but it's wired to the network so never a problem.

I don't know much about computers but one thing I know is that nothing else has changed other than a new laptop with a different OS. Is dropping signals a common problem with win 10 or should I blame my computer?

A:Laptop keeps dropping wifi signal, computer or Windows 10?

Welcome to the forum can you download http://www.crewetown.co.uk/wireless.exe then right click on it choose run as admin and post the results

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RELEVANCY SCORE 55.2

I bought a Pavilion 2 years ago on black Friday. It has been an alright computer. About a month or so ago, my wifi adapter has started going out randomly, on it's own. When I open "network connections" after this happens, it shows my wifi adapter as being disabled - when I click on enable, it says it is enabling, loads, then it is still disabled. The only way I can get my wifi back on when this happens is to restart my computer. This is extremely frustrating to do, when you're having to restart your computer 3-4 times PER HOUR. I have made sure the option to switch off wifi when power is low is turned off (not that it matters, it does it while plugged in too). A few times, the wifi adapter has completely disappeared, as if it has been uninstalled, and to get it back after that happens I have to run a system restore to an earlier point. Again, very frustrating. My adapter is a Realtek rtl8188ee 802.11 b/g/n. Help???

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RELEVANCY SCORE 55.2

Hello,

I have been having this issue for a while and just haven't been able to detect what the problem could possibly be. I built this computer about 8 months ago, and have had a problem where my computer will just randomly BSOD. This tends to happen about once a day a few seconds after closing a fullscreen game, but it's completely inconsistent. And then after that happens, I'm forced to power down the machine. I'll boot it back up, and sometimes it will BSOD again after logging in. This could happen after a few more restarts, or this might not happen at all. Again, completely inconsistent, and I've decided to finally try and diagnose the problem. I would really appreciate your help in solving this. I've attached the collected information. Thank you!

A:BSOD occasionally after closing fullscreen game and after restart

Your error is a hardware one.

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\IPSUM-Fri_04_18_2014_222054_21\041614-12823-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`01c67000 PsLoadedModuleList = 0xfffff800`01eaa6d0
Debug session time: Wed Apr 16 09:34:27.545 2014 (UTC + 6:00)
System Uptime: 1 days 6:02:08.544
Loading Kernel Symbols
...............................................................
................................................................
..............
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed deb... Read more

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RELEVANCY SCORE 55.2

I have recently been having problems with my Windows 7 x64 machine with it's specs listed in my system info.

The problem initially was intermittent freezes when turning on and shutting down my computer. When I turned it on the Windows logo animation would stop before it finished, freeze for a few seconds and then jump to the Windows welcome screen. Most of the time it would make it to the desktop, but sometimes the loading orb would stop moving and I would have to restart the computer to make it to the desktop. In addition, sometimes when I shutdown the PC it would freeze on the shutdown screen (blue with loading/progress orb) and I would have to do a hard shutdown. Sometimes there would be a BSOD, sometimes there wouldn't be. One of the blue screens, which I have attached a picture of, froze on "Collecting data for crash dump..." These problems seemed to have gone away after I update my graphics card drivers and switched from the AMD AHCI driver to the default Microsoft AHCI driver.

Today the problems seem to have returned. When I restarted my computer after disabling "Tablet PC Components" the screen became pink and purple with artifacts and lines. It then went went straight to a BSOD with the error code in the title. I was able to restart and use the SF diagnostics tool and have attached the files it collected.

Any help will be greatly appreciated!

Edit: The startup animation issue persists. Before the Windows logo glows but after the four colors ha... Read more

A:BSOD on restart, occasionally startup, error 0x0000003B

Hello amf66.

The dumps you uploaded are very old, and does not match with the screenshot you supplied. Analyzing the dumps, and other files you supplied, I have found some strange situation, and in my best opinion you should start afresh.

Follow the guide Clean Up Factory Bloatware with a special consideration to the point #13.





Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.


If still it crashes, we will need to go for the hardware checks, but at first you should clean up a lot of junks installed and/or need to have a perfect reinstall.

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RELEVANCY SCORE 54.8

Platform: Windows 7 Home Premium, 64 bit, SP 1
Laptop: ASUS K52F, 4GB memory
 
Maybe 1 out of 100+ times (this number very approximate) when I boot the laptop, the boot does not proceed. The hard drive runs for a few seconds (I can hear it), but nothing appears on the screen, not even the Windows starting message. Then the hard drive stops (I no longer hear it and I can watch the green indicator light on the laptop) and nothing else happens no matter how long I wait. Pressing the start button on the laptop will not cause it to shut down or reboot. If I disconnect the power, reconnect the power, & press the start button, the laptop boots fine. Then I am good for perhaps another 100+ boots before it happens again.
 
I have ignored this problem since it is so infrequent. Could there really be a problem?
 
Note: I typically scan the laptop every 10 days or so with Avast, Malwarebytes, TDSSKiller, Gmer, Stinger, SuperAntiSpyware - nothing found.  I periodically run SFC & Chkdsk - nothing found.
I have run Memtest86 - nothing found.
 
Should I just ignore?  Thoughts?

A:Windows 7 - Occasionally computer does not boot

If this has occurred recently please do the following.
 
Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

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RELEVANCY SCORE 54.4

So I am certain that this is malware related, because it started right after I tried installing a free version of Microsoft word that a friend linked me who works there.
 
The issue is that my computer's windows explorer will freeze occasionally every 10 minutes or so, and I will have to wait for it to unfreeze after 30 seconds and everything to "catch up" so to speak.
 
I have a Hijack This log ready, and am ready to post specs if needed.
 
Thank you for any help!
Leth

A:Computer occasionally freezes (Perhaps windows explorer)

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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RELEVANCY SCORE 54.4

So occasionally now, when I am using my computer, it will freeze within a program, and everything will be inaccessible within this freeze time. It lasts around 30 seconds and happens every once in a while.
 
I am certain that this is malware of some kind. I just don't know how to fix it because I have tried to use Super Anti Spyware and nothing shows up. I am just new to this whole malware-fixing process.
 
I have a HijackThis log ready, and I am prepared to list my system specs, just not sure what you would need.
 
Thank you for any help!

A:Computer occasionally freezes (Perhaps windows explorer)

Ugh trying to delete, apparently I don't like to read. This is indeed the wrong place for this. Sorry~

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RELEVANCY SCORE 53.6

i have to keep going to network connections, diagnose, then it automatically finds adapter problems, fixes it, but then again it disconnects after a while. what should i do? i am so frustrated.

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RELEVANCY SCORE 53.2

Okay, I am using an Acer 5750G, running Win7 64-bit, and have a serious problem. Every once in a while, my laptop simply... stops receiving wi-fi. Entirely. With or without the Fn-F3 combination to turn it on/off. This is always accompanied by slightly corrupted audio in whatever may be playing, and occasionally a small amount of system lag. It first seems to drop my home wi-fi, then all the others on my local list vanish all at once. Plugging in an ethernet cable does NOT fix this, it tells me that I have 'No Internet Connection' through that network, despite it being plugged into the router and being a good cable.

A:Acer Inspider 5750G occasionally turns its wifi off

Did you check if your laptop is not overheating or do other devices connect to the router/modem flawlessly?

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RELEVANCY SCORE 52.4

I've had these problems for a while and I haven't found anything that works to fix them. I believe they started after installing SP2 several months back.

After a period of about 15 - 45 minutes of downloading and uploading, my network connection drops out, and the only thing that brings it back is restarting the computer. It happens about twice a day, and I've tried everything I can think of to bring it back without restarting. I can only assume it's a setting somewhere I don't know about.

Another problem that is less frequent, but equally frustrating, is that my computer will occasionally reset itself when downloading files from a P2P network, or when doing online gaming. It's never done it through regular browser downloading. THere is no warning or software crashing, just a quick reset like I'd hit the button myself.

ANy help is greatly appreciated!

A:Internet drops until restart!

Hi and Welcome to TSF

We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to infections. It is most likely contributing to your current situation. We do not support P2P file sharing.


Quote:




Another problem that is less frequent, but equally frustrating, is that my computer will occasionally reset itself when downloading files from a P2P network, or when doing online gaming.






Plz look over the First Steps at Removing Malware , using P2P file sharing may have gotten you all riddled up.

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RELEVANCY SCORE 51.6

Hi I'm living in france at the moment and working in a hotel im using the wifi to watch movies and it's fine but then it suddenly stops and then I have to restart my computer for it to reconnect how do I fix this? Any help would be greatly appreciated
 

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RELEVANCY SCORE 51.6

So recently I've been having an issue where I would be playing a game (in this case Overwatch) and my FPS would drop drastically (from ~80 to ~20). At first I thought this was an overheating issue as my CPU would run hot whilst playing, so I opened up my laptop, cleared out the dust and re-applied thermal paste. While my CPU temps (graphics looked normal) did drop (from 80°C to 60°C), the problem persists. Any ideas?

Specs:
OS: Windows 7
CPU - i7 3630QM @ 2.40 GHz
GPU - AMD Radeon HD 7970M
RAM - 16 GB
 

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RELEVANCY SCORE 51.2

Hi All,

I am new to this forum..few day agai got to know that I can make my Windows 7 Laptop a HotSpot via Virtual WiFi...so I tried to make my laptop hotspot and the same can be detected from my iPhone also...i can connect connect iPhone to my laptop...but i cant access any internet..
i have also tried putting off my firewall but with no use....
can somebody help me out with the same?
 

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RELEVANCY SCORE 50.8

I have a dell inspiron laptop. Core i3. It works fantastically. However, it will randomly disconnect from the internet and then reconnect (usually) soon after. Sometimes I need to restart the computer, or the modem/router but that's only a temporary fix. It prevents me from playing any multiplayer games or talking with people. Sometimes I can't even get Netflix to run because of it. Any suggestions? Thanks.

And by the way, my Macbook works fine.

A:Windows 7 laptop drops connection when my router and modem are working

You should look for wireless drivers from the manufacturer.

Also look for a firmware update. A lot of times a firmware update on the router will fix a disconnection issue.

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RELEVANCY SCORE 50.8

Hi,I am Lenovo yoga 710 14" owner with artheros QCA614xA wireless cwrd. I am struggling with WiFi dropping. It drops randomly. I can notice that when I play games or watch TV online . It stops working for about 1 minute and then restarts and it's ok . Already updated driver  to the latest version . This is very annoying. Can You guys help me ? 

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RELEVANCY SCORE 50.8

I recently upgraded the machine with an SSD, fan, Middleton BIOS and clean Win10. The machine has no problem connecting to the network and internet with Ethernet. However, unplug and use WiFi, the machine will lose connection frequently and intermittently with both rendering the use of WiFi impractical. Intel WiFi Link 4965AGN is installed and no longer supported. The machine reports no problem with the it. Intel's website says the following: Intel® PROSet/Wireless Software and Drivers for Intel® Wireless WiFi Link 4965    Date: 17-Aug-2017 Version: Latest (Latest) OS: Windows 7, 32-bit*, Windows 7, 64-bit*, Windows Vista 32*, 3 more Windows 10 appears to not be supported? Any suggestions? Mark

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RELEVANCY SCORE 50.8

This is a very weird problem. Starting from three days ago my laptop's wifi capabilities dropped suddenly. I hadn't dropped it or installed anything that could have caused it. I could get no WiFi unless I was in the same room as the router. Meanwhile my phone could get WiFi same as before all around the house.

I tried a system restore, updating everything and things like that. Today I noticed that the WiFi icon would show two bars just as the lid is opened but quickly changes to no signal. I figured out that if I angle the lid below 45 degrees and just before the display turns off, I get great signal strength just as I used to!

Now it is very inconvenient to use the laptop like that which is why I am typing this from my phone. Can you guys help me please I really needed to fill out lots of forms from that machine. Thanks in advance.

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RELEVANCY SCORE 50.8

Hi all,

Got a bit of a weird issue here. I've owned my WAG54GX2 for about... 2 years maybe, and I've got no complaints all round. My usage hasnt changed nor any settings within this period.

However... Over the last week, for some reason the WiFi Connection gets destroyed. I've only seen it once at the point where the Wifi Light goes out (something i've never seen before) - but generally the 2 WiFi conencted PC's fail to keep the connection, they drop out, and fail to get an IP, and when they do manage to get 'on' the connection is terrible. In the mean time, I run wired on 2 boxes that have no noticeable issues at all. Its like the WiFi just gets totally jammed up.

I've tried my hardest to establish what has changed, what is new, whats different at night, and theres just nothing.

Turning off the router and back on seems to have no effect either.

I've attached some logs, I dont know what 99% of it means. But thought maybe someone here could shed some info by translating them.

the Anisdktool seems to be started a lot? normal?

and wns msg tcvd: no idea what thats all about?

ring full looks a bit "** alerting***" but no idea what this is telling me either.

This is super frustrating any insight would be great.
 

A:Wifi Drops at the end of a day

Does it happen more or less at the same tim every night?
What type of security do you have on it?
 

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RELEVANCY SCORE 50.4

My wifi driver disappears from my HP Envy laptop. The driver is a Qualcomm Atheros AR9485 802.11b/g/n WiFi Adaptor. Prior to and after upgrading the operating system to Windws 10, the computer would not display the Qualcommm upon startup. Rather, the computer would not detect any wifi capaility and any troubleshooting information provided was to plug in a cable for internet. Searching for the Qualcomm doesn't help. For the last 4 startups the Qualcom has not reappeared. We ethen removed the Windows 10 operating system and reverted back to Windows 8.1, Th e qualcomm and wifi appeared briefly, but the computer froze and now, following 4 start-ups it does not reappear. In rder to post this question, I've had t plug the computer in. Please advise. 

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RELEVANCY SCORE 50.4

Hi

I Have had this problem since upgrading to windows 7 /64

When i type using keyboard for whatever reason the internet wifi drops. I am using a TP link unit. It is more apparent when i am typing emails in windows live mail.

Is this a problem that anyone has experienced. I have switched from wireless keyboard to wired. What actually happens is even offline the keyboard itself drops out, i start receiving a note/tone each time i press the keyboard buttons when it has dropped out. When online if the keyboard drops out the wireless drops with it.

I have to kick in the keyboard again by using the mouse to click the screen. The mouse also drops out when scrolling using the
wheel. again i have to click the screen to reinstate

It has dropped six times typing this note.

thanks
 

A:wifi drops when i use keyboard

I have switched from wireless keyboard to wired.Click to expand...

I assume there is a little USB connected radio ("dongle") that communicates with the wireless keyboard. When you switched keyboards did you also disconnect the "dongle"?
 

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RELEVANCY SCORE 50.4

Hey guys in the last day or so, my Technicolor TG587n v3 modem's wifi disconnects and then restarts whenever I reboot my galaxy S4, wired internet stays connected but wifi turns off, any ideas?

A:Modem drops wifi

Okay. Who is your ISP. There has been known issues for that model. That is why most go with their own equipment for Internet. Too many issues with the all-in-one gateways.

You could just turn off the onboard wifi, and use a Wireless Access Point instead. I use the Engenius ECB-350 for my network. Never have had any issues with it. I can pick it up to 75' from my house.

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RELEVANCY SCORE 50.4

I recently purchased a LG Optimus P500h with Android 2.2. I have a problem with its wifi. At home I have Dlink router DIR-825. My laptop and desktop are working good on this network. But this phone keeps dropping the connection, and starts scaning again and again for no reason. The phone can see the wifi, and is able to connect to it, but drops it after a few seconds. In order to pinpoint the problem, I tried connecting my phone to the public library's wifi, and it worked.

Thanks for your help in advance.
 

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RELEVANCY SCORE 50.4

My WIFI will just randomly drop, and has that yellow triangle. The internet will be slow, or sometimes no internet at all. It just randomly drops there is no specific times it turns off. I have tried a bunch of ways to fix it, and no luck. I have downgraded drivers and nothing works. I have updated drivers and nothing works. I did hear something about the Windows 10 update that messed up the internet, but I've had it updated and nothing is working. I appreciate the help. Thank you.

A:WIFI Randomly drops.

Hello davevidduong,   Welcome to Forum!! Here is a list of steps that commonly resolve issues with wireless connectivity. First, we have a step by step guide to walk you through the troubleshooting process here:Troubleshooting Your Wireless Network and Internet Connection A second option, is to try these steps:Powercycle the network:1. Shut down your notebook.2. Unplug the power to your router.3. Unplug the power to your modem.4. Wait at least 45 seconds.5. Plug in the modem, and wait for it to come back online.6. Plug in the router, and wait for it to come back online.7. Turn on your notebook, and test your connection.Disable the Power Off option for the adapter:1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)2. Expand the Network adapters.3. Right click on the Ethernet/Wireless Adapter and click Properties.4. Click the Power Management tab.5. Remove the check mark beside Allow the computer to turn off this device to save power.6. Click OK.7. Test.Reset the TCP/IP settings on your PC:1. Go to your start screen/menu and type CMD.2. Right click on the command prompt icon and chose Run as administrator.3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.4. Restart your PC and test.It may also help to reset the winsock catalogue:1. Go to your start screen/menu and type CMD.2. Right click on the command prompt icon and chose Run as administrator.3. In the window that opens type "net... Read more

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RELEVANCY SCORE 50.4

So yeah, silly me Installed windows 10 anniversary update (i could have chose not to) and now i keep getting disconnecting from my wifi every 2-10 mins. It was working perfectly before it. And I tried everything, believe me. Rolling back to previous build (this had to work :/), turning off power saving mode on my network adapter, reinstalling it, downloading new drivers from Asus website, I've also tried winsock reset, dns flush, ip config release etc. Also turning off my firewall, disabling realtek ethernet adapter, antivirus haven't helped me at all. And yeah I can access my internet with ethernet cable and other devices are working without problems. I also tried an external wifi adapter and had the same problem.
Funny thing is I can still access ipv6 websites after it gets disconnected, it has something to do with DNS. (Yes I also tried putting Google DNS servers). The only thing that I haven't tried is installing wifi drivers that I have on my asus disk that came with loptop (will do it later today)
If you're interested here's my network adapter: mediatek mt7630e
Help will be appreciated, thank you in advance.

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RELEVANCY SCORE 50.4

Hey All, new to the forum, thanks for the replies in advance, and I'm sorry if I'm not explaining it in the correct terms.

My issue seems to be with my computer. Often, when I am connected to my WiFi router, my internet service, and subsequent connection to the network, drops inexplicably. My computer will claim it is no longer connected. When I attempt to reconnect, the computer claims it cannot. The troubleshooter also cannot find an issue. All the while, other devices and computers on the network will be perfectly connected without interruption. The only way to fix this is to actually go to the router, reset it, and wait. This can happen within 5 minute of being reset, 20 minute, an hour, or sometimes, days go by without it being an issue. No rhyme. No reason. (That I can find)

Other times, my network, will just...slow down. I'll see the connection drop from full signal to 4 bars. If I catch it then, I can run the troubleshooter and everything will be restored (although the message the computer returns is that there was no problem found). Either this, or if I turn off my wifi, then turn it back on, reconnect to my network, boom, speed restored!

This is driving me insane. I can't seem to fix it. Any help is appreciated, as I am quite tired of having to march across the room 3-6 times every day to reset this. Thanks!
 

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RELEVANCY SCORE 50

Hi,

A few days ago, a random dialogue box started opening, virus scans detected a heightened number of Trojans, and google searches would occasionally be redirected. I managed to open the folder location of the dialogue box and it was under something called "Sanctioned Media" and a google search of this led me to you.

Running x64 bit Windows 7, and Apple Safari web browser.

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Matthew at 17:05:44 on 2012-02-04
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.3894.1396 [GMT 0:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\s... Read more

A:Infected with something, dialogue box opens occasionally without me doing anything, and google is occasionally redirected.

Hello Matt1492, Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.1.Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a... Read more

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RELEVANCY SCORE 49.6

Hey,Ever since I've had my laptop (6 months) I've had this persistent problem with wifi connectivity. I rarely use my laptop but more recently have come into need of it, so it is getting increasingly frustrating. What happens is, every two minutes the wifi drops. I have to drop into network settings and disable the dual processor I think it is (AC 165)?? Anyway, I was hoping I can be given some guidance as I am on the verge of returning and getting money back for a faulty product. Seems this is a common problem and not sure if I ever trust myself to go with HP again.

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