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A few problems after SURT (tried to install SP2)

Q: A few problems after SURT (tried to install SP2)

Hi,

I have tried to install SP2 on my Vista Home Premium 32 bit (Dutch). After evenings trying to fix some problems with FixIt and Readiness it's going better and better. But SP2 won't install yet. In my checksur.log there are a few problems, after more than 900 were repaired. Can someone help me to fix these problems so I can try to install SPV again?


Code:
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 15.0
2012-08-03 20:17
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_81a783d915bb6f248faec54858397f60_31bf3856ad364e35_6.0.6000.20895_none_8c1d577eb7f137c2.manifest x86_81a783d915bb6f248faec54858397f60_31bf3856ad364e35_6.0.6000.20895_none_8c1d577eb7f137c2
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_6.0.6000.21148_none_15ef6be02bd9d67a.manifest x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_6.0.6000.21148_none_15ef6be02bd9d67a
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.0.6000.381_none_7e2e53603f89ed2f.manifest x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.0.6000.381_none_7e2e53603f89ed2f
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.0.6001.18145_nl-nl_bc686b561b745721.manifest x86_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.0.6001.18145_nl-nl_bc686b561b745721
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.21184_none_62f32a60ca5387bd.manifest x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.21184_none_62f32a60ca5387bd
Summary:
Seconds executed: 5794
Found 5 errors
CSI Manifest Failed Catalog Check Total count: 5
Unavailable repair files:
winsxs\manifests\x86_81a783d915bb6f248faec54858397f60_31bf3856ad364e35_6.0.6000.20895_none_8c1d577eb7f137c2.manifest
winsxs\manifests\x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_6.0.6000.21148_none_15ef6be02bd9d67a.manifest
winsxs\manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.0.6000.381_none_7e2e53603f89ed2f.manifest
winsxs\manifests\x86_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.0.6001.18145_nl-nl_bc686b561b745721.manifest
winsxs\manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.21184_none_62f32a60ca5387bd.manifest

RELEVANCY SCORE 200
Preferred Solution: A few problems after SURT (tried to install SP2)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: A few problems after SURT (tried to install SP2)

Originally Posted by BasW


Hi,

I have tried to install SP2 on my Vista Home Premium 32 bit (Dutch). After evenings trying to fix some problems with FixIt and Readiness it's going better and better. But SP2 won't install yet. In my checksur.log there are a few problems, after more than 900 were repaired. Can someone help me to fix these problems so I can try to install SPV again?


Code:
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 15.0
2012-08-03 20:17
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_81a783d915bb6f248faec54858397f60_31bf3856ad364e35_6.0.6000.20895_none_8c1d577eb7f137c2.manifest x86_81a783d915bb6f248faec54858397f60_31bf3856ad364e35_6.0.6000.20895_none_8c1d577eb7f137c2
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_6.0.6000.21148_none_15ef6be02bd9d67a.manifest x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_6.0.6000.21148_none_15ef6be02bd9d67a
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.0.6000.381_none_7e2e53603f89ed2f.manifest x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.0.6000.381_none_7e2e53603f89ed2f
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.0.6001.18145_nl-nl_bc686b561b745721.manifest x86_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.0.6001.18145_nl-nl_bc686b561b745721
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.21184_none_62f32a60ca5387bd.manifest x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.21184_none_62f32a60ca5387bd
Summary:
Seconds executed: 5794
Found 5 errors
CSI Manifest Failed Catalog Check Total count: 5
Unavailable repair files:
winsxs\manifests\x86_81a783d915bb6f248faec54858397f60_31bf3856ad364e35_6.0.6000.20895_none_8c1d577eb7f137c2.manifest
winsxs\manifests\x86_microsoft-windows-ie-htmlactivexcompat_31bf3856ad364e35_6.0.6000.21148_none_15ef6be02bd9d67a.manifest
winsxs\manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.0.6000.381_none_7e2e53603f89ed2f.manifest
winsxs\manifests\x86_microsoft-windows-n..xcorecomp.resources_31bf3856ad364e35_6.0.6001.18145_nl-nl_bc686b561b745721.manifest
winsxs\manifests\x86_microsoft-windows-ieframe_31bf3856ad364e35_6.0.6000.21184_none_62f32a60ca5387bd.manifest




Hello BasW and welcome to the forums

Yay, I've finally got a nice SURT log to play with Because you only have manifest files corrupted (not their matching .mum and .cat files), we can't trace them through an update. We're going to have to manually trace them through the registry. Please bear with me whilst I prepare instructions!

Tom

Read other 28 answers
RELEVANCY SCORE 58

Hi, Been battling this for awhile.
Tried all I could find on this problem to no avail.http://www.sevenforums.com/images/smilies/sad.gif

ran chkdsk, sfc
Thank you for any help.

When sp1 install fails: Error: Error_SXS_COMPONENT_STORE_CORRUPT(0X80073712)

SURT log:

Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 22.0 2014-01-09 18:22 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20789_none_3679fea7293e9b17.manifest amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20789_none_3679fea7293e9b17 (f) CSI Manifest Missing 0x00000002 amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7600.16664_none_35f63056101d60a9.manifest amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7600.16664_none_35f63056101d60a9 Summary: Seconds executed: 1117 Found 2 errors CSI Manifest Missing Total count: 2 Unavailable repair files: winsxs\manifests\amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20789_none_3679fea7293e9b17.manifest winsxs\manifests\amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7600.16664_none_35f63056101d60a9.manifest

A:SURT reports 2 errors which is causing sp1 not to install

Please follow the Windows Update Posting Instructions and post the requested data

partial reports are absolutely no use at all.

Read other 1 answers
RELEVANCY SCORE 57.2

Dear Sevenforums,

I just installed a new HDD by WD into a HP DV7T (2008), everything has been going well up until I tried to Update Windows. I did not retain anything from the previous installation as the previous hard drive up and quit on me!

I activated windows and had it confirmed as genuine.

I followed the instructions posted on another page and tried to install SURT and got an error: 0xc8000247.

I was hoping for some suggestions, Direct X , Java, MSE and Mechwarrior Online wouldn't install.

Perhaps a driver issue?

Have a great day all!

Sincerely,
Noodle123

A:New HDD, Windows will not update, cannot install SURT error code below

This error is due to problems with the hard drive drivers.
First, open Device Manager, and click on View > Show hidden devices

Are any devices showing with yellow triangles or red crosses?
If so, Uninstall them, then reboot and see if that cures the problem.

if not...

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

Read other 4 answers
RELEVANCY SCORE 56.8

Hello, I recently replaced a defective HDD in my laptop with a new WD Black 750G HDD, re-installed my Windows 7 image using my recovery DVDs, but can't seem to update Windows OR start Windows Defender (error 0x8e5e0247). I followed the steps from "Windows Update Posting Instructions" and am listing the results:-

1. System Update Readiness Tool installation resulted in error:0xc8000247.

2. Also performed SFC Scan three separate times and received the same "WRP found corrupt files but was unable to fix some of them." (see attached CBS)

When I manually try to install updates, I get "Windows Update cannot check for updates because the service is not running. Restart your computer." But if look in local services (Task Manager) Windows Update is started & running.

Any help in resolving this issue would be greatly appreciated.
PS: There were some programs included in the restore, Norton AV being one of them. I uninstalled it, then downloaded the Norton Removal Tool & ran that as well. I'm mentioning this because it was recommended several times in other threads regarding this same error.

A:Cannot install Windows Updates & error 0xc8000247 while running SURT

Any Help?

Read other 1 answers
RELEVANCY SCORE 55.6

I am going to ask a quick question while SURT is running on my laptop. I am very vulnerable on that pc as the updates have not updated since reinstall of win7 sp1 yesterday. Can I turn off my internet connection while that program is running? Thank you.

A:Running SURT for update problems-Compaq C62 laptop

Since no one has offered any advice, I just kept truckin'. I downloaded and I ran the SURT package. I have been at all of this since 11 this morning and succeeded in downloading 148 windows security updates. I was told after reinstalling sp1 there would be around 200 but the windows update menu indicated that 68 were "recommended" not important. That would bring the number to 196. I think I will just not worry about those 68 as they are not "important". Hope I am back in safe territory.

Read other 4 answers
RELEVANCY SCORE 44

Trying to follow the instructions for new postings, I tried to download the SURT for Windows 7 64 bit, and got an error message . Where can I go from here? I am running Win 7 Professional on a new HP computer. I am getting no error messages when I try to run Windows updater, but get this when I try to update Windows Security Essentials:. Despite the MSE srror message, when I run Speccy, it shows a normal internet connection, and I have no trouble connecting to anything else on the internet - just Windows updates.

A:SURT error

Please follow this tutorial. It will give needed information to our expert.

Windows Update Posting Instructions

Read other 1 answers
RELEVANCY SCORE 44

Because my satellite internet will take ages (like 80 hours or something) to download SURT, would I be able to download it onto a USB (via WIFI from my town's library, onto my laptop) and then install/run it on my home desktop computer?

Please forgive if this is a stupid question

A:can I run SURT from a USB stick?

You can - but I'd advise copying it to the desktop and running that copy, unless it's USB3, as it's a very large file.

Read other 3 answers
RELEVANCY SCORE 44

I installed(Run instead of Save) SURT from a link posted by Brink but I cannot locate where it was filed.

A:Installed SURT...where is it?

Selecting Run puts the file in the Temporary Internet Files area.

Once the SURT has run, that is it. It has done all that it is going to do. There is no start menu entry and there is no user interface.

Read other 9 answers
RELEVANCY SCORE 43.2

Hi everybody,

It's a lil bit annoying to get a failed Win 7 Sp1 update screen.
So I ran the SURT tool and it installed successful on my laptop.
But still I can't install the SP1
Even after a restart...no any progress.

Hope someone can help me out of this.

I also attached two files. I don't no which one is the right one.

Thanks!

A:Failed Win 7 SP1 update after SURT

Can someone help me?

Read other 4 answers
RELEVANCY SCORE 43.2

For the last two months I have been having to reinstall the same win updates over & over?-
Now its the Windows Malicious Software Removal tool that keeps coming up, and as soon as I install it
the updt icon immediately pops up saying updates are ready for your computer (over & over)?

I tried to download the Win7 32-bit SURT tool from your forum link, but it says it's Not available?

A:Can't download SURT tool to fix...?

The most likely reason for the MSRT to repeat is that it crashed at some point.
The most likely reason for that, is that the machine is infected.
Try this link for the CheckSUR tool...

Download System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center

(direct link - 32-bit Windows 7CheckSUR)

Also...

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds

Read other 1 answers
RELEVANCY SCORE 43.2

I'm trying to follow the posting guidelines before I post my Windows update problem but don't know which SURT file to download, could someone please help?

My computer properties are :

Windows 7 Home Premium
Copyright 2009 Microsoft Corporation. All rights reserved.
64-bit Operating System

(I have not been able to succesfully download/install Service Pack 1, which is the problem I will eventually ask about, and every option I see for SURT has an SP, which I don't have at all.)

ETA - Sorry guys, just saw I wasn't reading things properly.

A:which SURT file should I download?

For the SURT you need to d/l this file: x64-based (64-bit) versions of Windows 7 SP1 and Windows 7
https://www.microsoft.com/en-us/down....aspx?id=20858

Read other 9 answers
RELEVANCY SCORE 43.2

The pc is definitely backleveled since I had to restore. It has all updates up to 7/12. While I have had any problems with updates (so far) I thought that it might be wise to install the SURT. My only concern is whether that would create problems with updates since I am so far behind.

thanks

(I could not find an answer for this question which may well be a dumb question.)

A:SURT WIN7 64bit

It only corrects any problems it finds - it doesn't install anything new.

Unless you're seeing problems with updating or the like, then there should be no need to run the tool.

Read other 3 answers
RELEVANCY SCORE 43.2

I have Errors during Windows Update
Error 800B0100. Serviceupdate Tool don't solve the issue.
Hardcopy & Logs in Zip-File

Please Help

A:Errors W7 Update before and after SURT

The CheckSUR shows the following problems

Code:
Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-German~31bf3856ad364e35~~~10.2.9200.16437.cat
In fact, all of those errors are perfectly normal - for IE10 in Windows 7.


The problem seems to be in the SoftwareDistribution folder...

Code:
Line 527505: 2013-10-27 11:41:13, Error CBS Failed to verify if catalog file \\?\C:\Windows\SoftwareDistribution\Download\fbae14e17f6dcf95662597649e2ec185\update.cat is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
Line 527511: 2013-10-27 11:41:15, Error CBS Failed to verify if catalog file \\?\C:\Windows\SoftwareDis... Read more

Read other 1 answers
RELEVANCY SCORE 43.2

Hi,
I just ran CheckSur Scan and there are some problems that I can't fix alone.
You'll find enclosed the log file
Thanks in advance for your help !

A:SURT corruption issues

Hello again
Here's the error list - slightly abridged..

Code:
Summary:
Seconds executed: 4362
Found 65 errors
CSI Manifest All Zeros Total count: 53
CBS MUM Corrupt Total count: 6
CBS Catalog Corrupt Total count: 6

Unavailable repair files:
winsxs\manifests\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_11.2.9600.17207_none_71a4711066d83b13.manifest
winsxs\manifests\amd64_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17207_en-us_c425f8bb8d103b17.manifest
winsxs\manifests\amd64_microsoft-windows-ie-f12tools.resources_31bf3856ad364e35_11.2.9600.17207_en-us_8d13b12bc9f0c3b8.manifest
winsxs\manifests\amd64_microsoft-windows-ieinstal_31bf3856ad364e35_11.2.9600.17207_none_cb06a41ea6a2081d.manifest
winsxs\manifests\amd64_microsoft-windows-ie-diagnosticshubis_31bf3856ad364e35_11.2.9600.17207_none_f259db3fd643baac.manifest
winsxs\manifests\amd64_microsoft-windows-i..osticstap.resources_31bf3856ad364e35_11.2.9600.17207_en-us_6d650557f9d1d6fe.manifest
winsxs\manifests\amd64_microsoft-windows-i..riptedsandboxplugin_31bf3856ad364e35_11.2.9600.17207_none_3e46a8a9805d3113.manifest
winsxs\manifests\amd64_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.17207_none_9832130dadca15bd.manifest
winsxs\manifests\amd64_microsoft-windows-inetres-adm.resources_31bf3856ad364e35_11.2.9600.17207_en-us_5208ad7c927bb33c.manifest
winsxs\manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17207_n... Read more

Read other 6 answers
RELEVANCY SCORE 43.2

Hello ! How to fix this ?
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-11-03 13:46

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-f12.resources_31bf3856ad364e35_11.2.9600.18738_en-us_527abd976eb45763
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23807_none_b609598be1d9d3b5
(f) CSI Missing Winning Component Key 0x00000000 wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.23841_none_0f2b3ce8c104599a
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.18738_none_f57ab9fc374f143a
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_11.2.9600.18738_none_3afc23b83392133b
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.2.9600.18738_none_28e5de4815911d1e
(f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-ie-datacontrol_31bf3856ad364e35_11.2.9600.18738_none_f63ed04ab54f3dc2
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.23807_none_6ecf0f5d2b7828e1
(f) CSI Missing Winning... Read more

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RELEVANCY SCORE 42.8

Hello.

I can't check for Windows 7 Updates. I get an error saying that the service isn't running, even when it is (I checked services.msc). I tried running SURT, but I get an error 0xc8000247. I tried sfc /scannow, didn't work. CBS logs are attached. Thanks.

A:Can't check for updates, SURT fails.

You're probably also getting a 'non-genuine' error??

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

Read other 9 answers
RELEVANCY SCORE 42.8

taking the two issues people have come back to me with

SURT

The SURT has not fixed the problem; the same 4 updates fail as before i.e. :
- Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition,
- Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
- Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
- Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition

Log files don't mean a lot to me. But here goes for anyone who can interpret. Attached are the simple log files in plain and CBS zips after the SURT run - before and after failed software update

IE11 and YouTube: Someone asked for a better description of the problem. Best done with an example: If I open YouTube and attempt to type a search string e.g. Joe Bloggs, it locks up with a YouTube failing to respond pop-up at the bottom. On the other hand, if I type a search string into Google e.g. Joe Bloggs on YouTube, then I can click any of the links and YouTube runs perfectly, and more to the point, will accept any new search string.

In the mean time, I'll go look for updates after next Patch Tues/Wed so I can shut my machines down sensibly

A:Wrap up to the SURT suggestion (and IE11)

SURT found nothing wrong - and the CBS logs contain no useful data.

Please follow the Windows Update Posting Instructions and post the requested data

Read other 7 answers
RELEVANCY SCORE 42.4

I understand that this SURT is supposed to resolve the eternal "searching for updates" so I would be extremely please if someone could tell me where this marvel can be found
Thanks a lot for your time

A:where can I find SURT tool to kick w7 updates

I don't know about SURT but the following will resolve the Windows update problem.

Follow these instructions exactly.
First, set Windows Updates to never check for Updates.
Next reboot your computer, then install KB3020369, if not installed.
Then install KB3172605.

Windows updates should return to normal. You can then reset your updates to automatically check for updates if desired

https://support.microsoft.com/en-us/kb/3020369

https://support.microsoft.com/en-us/kb/3172605

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RELEVANCY SCORE 42.4

Looking down this list of current update failures,

one might be excused for thinking Microsoft has a serious problem which started a couple of days back.

I have spent the last two days trying to re- install failed up dates.

About twelve in all and only relative to two error codes (800F08260) for most of them, then an odd

two with (80070490). First I tried finding a restore point prior to everything going wrong. Windows was

less than appreciative of that and the restore failed. I tried updating single updates manually but no go,

they still failed. Two days back I put in new antivirus and firewall and I wondered if that was the problem,

so I disabled and went back to Defender and Windows firewall. Nope, that made no difference.

So I logged on here, took note of "Windows update posting instructions"

and worked my way down to the SURT program. I attempted to install the version for Win 7 64 bit

and initially it looked good and was installing (9KB947821) (which I was surprised to see was a Hot Fix? )

when it hung. I left it for a while but it just was stuck there, so I killed it with task manager and

downloaded a new version then installed it. It also reached the same point then hung.

If I go look at the update history it shows a failure for (KB947821) but then a success!

I suppose I should think myself lucky but, what I would like to know is, If I instigate Windows Updates

now. will they all work? In other words, was that hot fix the thing needed to... Read more

A:Problem with SURT hanging when downloading (KB947821)

For everyone's info, the re-run of ten windows updates, failed when 35% into the re-boot.

This has started me thinking about alternative OS solutions.

Bobthequill

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RELEVANCY SCORE 42.4

good evening, I have tried following your instructions to post information regarding the error, but surt fails to execute the hotfix.
For the past month, I kept getting disconnected from my wifi, it would stop working, and could not run the troubleshooter either.
I ran windows updater, it did update some files, but failed with 3 having to do with microsoft net framework.
I play FSX and P3D, today I tried upgrading my P3D to a new version and it failed as well, never happened before.
since I could not run surt, can you please guide me thru what steps I can take, this is driving me crazy and those games are what keeps my brain distracted from thinking about a bladder tumor.
I am enclosing the error logs as well.
Thanks.

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RELEVANCY SCORE 42

I've got a system that was acting weird on, running slow, etc. I did an repair install of Windows 7 SP1 over the existing OS and can't get all of the Windows updates to roll.

I attempted to do SFC /SCANNOW and it reports no integrity violations.

KB947821 was run overnight and this evening, I found the computer still running it with the "Searching for updates" prompt.

CBS folder is attached.

SFCFix shows:
---------------------------------------------
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-01-07 21:29:07.744
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 111
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-01-07 21:29:17.739
-------------------------------------------

I've looked around the forums online and tried various things, but can't seem to get the updates to pull down correctly.

Thanks in advance for any assistance that can be provided.

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RELEVANCY SCORE 42

I'm having a weird problem for the past few days. On my laptop, I can surf to most websites, but can't sign into hotmail and yahoo mail ... I get a 'Page cannot be displayed' error after I enter my username and password.

However, I have a desktop as well ... and at the same time that my laptop browser gives an error, I can logon to the same websites from my desktop without an issue.

I've also have experienced a similar problem logging onto eBay, mapquest etc … and I had the same problem right now while posting this message! My laptop gave a ‘page cannot be displayed’ error when I clicked on ‘preview post’ … so I had to post this from my desktop.

This problem has been haunting me for several days on just these few websites, so its not a case of a server being temporarily down.

The laptop has WinXP, and the browser is IE ver
6.0.2800.1106.xpsp2.030422-1633
The desktop has Win98, and the broswer is IE ver 6.0.2800.1106

I had uninstalled JRE from my laptop earlier this week; and I wondered whether that was causing this problem. But the problem persists even after I reinstalled 'Java 2 Runtime Environment Standard Edition v1.3.1_02'.

Please help!

- 123champ
 

A:Can surt the net, but can't logon to hotmail, yahoo ... or post a message here!

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RELEVANCY SCORE 42

Please help me in solving a windows update failure. I have windows 7 Home Premium SP1 64.

The two windows updates that fail are
System Update Readiness Tool for Windows 7 (KB947821)
any Microsoft.NET framework both 4.5.2 (KB2901983) and 4.6.1 (KB3102433)

I found a similar thread and followed the steps in it, but no joy.
Performed SFC /scannow, but the WRP did not find any integrity violations. I tried to run the SURT tool (same tool as KB947821) by a manual download and run but it reports the "hotfix failed to install". So I don't have a SURT tool log to submit.

What's the next step?

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RELEVANCY SCORE 42

I believe I've a corrupt file system/registry. The windows explorer hangs a lot. Accessing files in drives takes too long. Ran Malwarebytes, NOD32 online scanner. It's all clean. SFC doesn't run.

So, I've run SFCfix.exe & attached the generated SFCfix.txt. I've also attached CBS.zip. Please help.

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RELEVANCY SCORE 41.6

Hi all-

This is my first post so hopefully I'm doing it correctly.

I've been having issues with my Windows update service not checking for updates since it says the service isn't running. I have tried various other fixes that I've seen in other threads such as running Malwarebyte and FSS. When running those tools, no issues were found.

I downloaded SURT, and while the installation will initialize, it stops and gives me a 0xc8000247 error.

I ran sfc /scannow and have attached the log file below.

I have also enclosed the CBS logs as requested.

I am running Windows 7 Professional (64-bit) and have SP1 installed. Please advise if there is any additional information that you need. If it matters, the computer in question is an HP Pavilion DV8.

Thank you,

Tom

A:SURT error 0xc8000247 and Windows update service isn't running

Did you not think it might have something to do with the non-genuine notification you're also almost certainly getting?


This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

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RELEVANCY SCORE 41.6

I've previously posted for help under "Performance & Maintenance". I thought it would be more appropriate to ask for help here.

I believe I've a corrupt file system/registry. The windows explorer hangs a lot. I've a hard time accessing files on the hard drive. Ran Malwarebytes, NOD32 online scanner. It's all clean. SFC doesn't run.

So, I've run SFCfix.exe & attached the most recent version of SFCfix.txt & CBS.zip.

I've attempted some repairs by running Windows Update Readiness tool, looking at CHECKSUR.log, by downloading the individual updates mentioned in the log, placing them in C:\windows\temp\checksur\packages folder, and running WURT again & the summary of checksur.log reads.

Seconds executed: 1718
Found 106 errors
CSI Manifest All Zeros Total count: 2
CSI Payload File Missing Total count: 1
CSI Payload File Corrupt Total count: 1
CBS MUM Missing Total count: 3
CBS MUM Corrupt Total count: 6
CBS Catalog Missing Total count: 5
CBS Catalog Corrupt Total count: 3
CBS Registry Error Total count: 13
CBS Watchlist Package Missing Total count: 72

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.22853_none_f074c244483f4149.manifest
winsxs\manifests\x86_microsoft-windows-packager_31bf3856ad364e35_6.1.7601.18645_none_eff7f4132f17bb15.manifest
servicing\packages\Gin8IP-Microsoft-Windows-DownlevelApisets-Com-WinIP-Package~31bf3856ad364e35~x86~ja-JP~7.1.7601.1649... Read more

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RELEVANCY SCORE 41.6

How's that for a Topic?

I first noticed the problem while trying to install QuickBooks.
It complained about the .NET framework.
When I went to Add/Remove Windows components, it was blank.
I googled and studied more.
I tried SFC /scan now. "Windows Resource Protection could not perform the requested operation."
Notice Application log is full of 1001 - Windows Error reporting with the following:
WindowsWcpOtherFailure3Not available06.1.7601base\wcp\componentstore\storelayout.cpp

SURT appears to install, but really doesn't run.
There are more symptoms, but that's enough for starters.

CBS logs attached.

I appreciate any help you can offer.
TalbotM

A:Updates loop, SFC won't run, SURT doesn't work, Can't System Restore

The CheckSUR reports this...

Code:
Checking Packages
(f) CSI Unable to Query Store Version 0x00000002
This means that there is a major problem with your registry.

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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RELEVANCY SCORE 38

Please help me out - I replaced my defective HDD with a new Samsung Spinpoint HDD, re-installed my Windows 7 image using the recovery DVDs, and can't update windows at all after that. I tried following the steps from Windows Update Posting Instructions - System Update Readiness Tool (SURT) and could not install that update either - got the attached message.
Thanks in advance,
Mike

A:Windows Update not running. Error Code 0xc8000247 when running SURT

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

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RELEVANCY SCORE 35.2

Hello there!
Okay I have a problem that I can't seem to solve.
I bought a new computer that did not come with a operating system.
So I set up windows 7 64bit. All that went smoothly.
Then when it came to driver installation the problems came.
The computer has no CD drive, so I cant install it from the cds I got with it.
Tried with wired internet connection, nothing. Missing driver
Tried putting the driver for the Ethernet thingy on an usb. Computer did not find the USB drive. Tried all ports on the machine.
Sooo, I basically need to get internet into the computer so I can setup the rest of the drivers.
Tried a wireless WiFi USB stick, but again, the computer does not find the USB's.
BUT it did find my wireless keyboard and mouse assembly? Weird.
Cannot seem to get the computer to recognize a usb memory stick.
Any ideas guys and girls?
Thanks in advance!
 

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RELEVANCY SCORE 35.2

Windows Update spins forever on "checking for updatse". The Win Update Troubleshooter gives error 0x8024402C. I have tried numerous fixes including some KBs - no success.

Today I tried steps 1 and 2 that you recommend should be run before posting on this problem.

1. The SURT installer has been spinning > 3 hrs on "searching for updates on this computer".

2. I ran "sfc /scannow". It says "Windows Resource Protection found corrupt files but was unable to fix some of them" and refers to CBS.log - but that is an empty file.

Can anyone advise me?

A:Windows Update spins "checking for updates"; SURT installer spins

Hi Bill,
have you tried the fixit from this link
https://support.microsoft.com/en-us/kb/883821
Roy

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RELEVANCY SCORE 34.4

I'm fixing a friends laptop - an ancient Toshiba Equium A110-252 (PSAB2E) which was riddled with trojans and viruses and formatting was the only route.

Reinstalled with windows XP (and service packs 1-3), reinstalled the drivers for sound, touch pad etc but can't get the wireless to work!

The card doesn't show up in device manager, which I've been led to believe means it needs a bios update. I read on a website that i needed to update to a version 2.4 or later, but one doesn't seem to exist for windows XP.

I'm struggling, and would like to get this done! Any suggestions please post or email. If you could point me in the way of the correct drivers/bios updates to get it working I would be very appreciative!

Cheers guys =]

A:Please help! Problems after format & fresh install - wireless adaptor problems.

have you already tried to just install the wireless network driver? the driver will look for the component if its available otherwise it just wont install.

http://uk.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp?service=UK&selCategory=2&selFamily=382&selSeries=173&selProduct=667&selShortMod=477&language=13&selOS=10&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=40&page=2&startPage=1

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RELEVANCY SCORE 34.4

About 3 or 4 days ago I installed a new motherboard (Gigabyte MA785GMT-UD2H), processor (Athlon X2), RAM (4GB Crucial), HDD (so it's essentially a new PC). After installing XP Home and then gradually installing updates (SP3 is installed) and my usual assortment of programmes and utilities (nothing too out of the ordinary - iTunes, browsers, Office, spyware utilities, Security Essentials), my PC now has a number of glitchy problems whenever I boot it up at the beginning of the day. I can get past them by rebooting roughly 4-5 times; eventually it will run smoothly. I've kept notes of some of the most recurrent problems:

- Generic Win32 service closes on start-up. Result is frequently that when I try to open My Documents or My Computer, the taskbar and desktop icons disappear for a few seconds, then reappear. Often after a few attempts my desired folder will eventually open.

- AntiMalware Service Executable closes on start-up. Result is Security Essentials deciding it cannot update and thinks it's out of date.

- ATI Catalyst Control Centre (for the onboard GPU) closes on start-up. No noticeable effects.

- Google Chrome (my preferred browser) browser windows crash - i.e. I get the 'aw snap!' page, the whole thing doesn't close. This occurs even after disabling extensions, so they do not seem to be the cause.

...And less frequently, I have also had the following happen:

- On boot-up, a window pops up with: 'Procedure entry point Md5final could not be located in ... Read more

A:XP problems on new build/install - services closing on start-up & other problems

Apparently it won't let me edit my post anymore. Just to update, I rebooted after posting all this to see what happened, the first thing I did was open a Word (2007) document, and upon opening I received BSOD with message PAGE_FAULT_IN_NON_PAGED_AREA. Rebooted again and all seems normal.

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RELEVANCY SCORE 31.2

Hello, I'm new to this forum and signed up because I'm having problems getting rid of some virus that is causing iexplore.exe to show up in my processes. I did a little research and tried to download a couple anti-virus programs that people said got rid of it. Everyone i have tried to install just refuses to install. After I click the installiation program either nothing happens or it says this program encountered a problem and needs to close. This includes hijackthis because I just tried to download it and post the log along with this problem to get some help.
 

A:anti-virus problems wont install, iexplore.exe virus problems

I meant to type PROGRAMS, not PROBLEMS in the thread title
 

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RELEVANCY SCORE 30.4

hi,
please help! i have recently successfully formatted and re-installed windows xp pro on my son's compaq evo 610c.the other day when he turned it on it began to boot,got past the windows logo/loading then a blank black screen. eventually after this happening everytime i decided to put the windows xp disc in and repair or start again. i tried the recovery console and it basically froze when i chose which windows i wanted to repair. when i try to re-install windows it lets me accept the user agreement then with a blue 'windows set up' screen it says 'searching for previously installed windows......' and thats it! i have done a diagnostic of sorts along the way(cant remember how now!) and it was saying that the previous windows was incomplete yet it has been fine for weeks. it won't start in safe mode and won't take any other commands. i am at a loss. is there anyway of 'wiping' what's already on the hard drive so i can start again??
 

A:xp re-install problems

You should be able to do it with th Operating Disk....so don't push "R"......follow the prompts and install a fresh copy of windows...

Warning this will erase all data...........
 

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RELEVANCY SCORE 30.4

My pc runs on Xp and i won't to install Win 7..dual boot. First there was "bootmgr is missing" error, fixed. Then "NTLDR is missing" error, fix that to. Then i tryed again but insatll stoped at 2. step, and just restared the pc. Any ideas what is it now??

A:Problems with install

  
Quote: Originally Posted by MrK1


My pc runs on Xp and i won't to install Win 7..dual boot. First there was "bootmgr is missing" error, fixed. Then "NTLDR is missing" error, fix that to. Then i tryed again but insatll stoped at 2. step, and just restared the pc. Any ideas what is it now??


I suspect the boot files were deleted by accident. they exist in a hidden folder called boot. If xp was installed first and win 7 next they should be on the XP partiton.

To fix the problem you can
boot from the dvd and do a repair install
Boot from the dvd and re-install completely.

Ken J

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RELEVANCY SCORE 30.4

Recently downloaded the new HJT 1.98. It said to put it in a file by itself. I went to programs, and made a file just for it. Downloaded it and it still said it needed its own file. No matter where I Put it, it keeps on giving me a message about putting it in its own file. Anyway, after the download and you go to the main page. The screen where you read all the info is about one third the size of the page its on. You can't read the whole line, it only moves up and down, not side to side. Also, I have the old HJT still installed, would this have anything to do with it? If you click scan, save log, the whole thing shows up in notebook, but not on the the page. Downloaded it from Major Geeks site cause the spywareinfo site is always blocked, slow downloading or can log on at all.
 

A:New HJT install problems.

It said to put it in a file by itselfClick to expand...

Save it to it's own folder.example my documents/hijackthis
you could try renaming it hijack this 2.I didn't experience any trouble downloading the newer version with an outdated version still on the computer
 

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RELEVANCY SCORE 30.4

I posted earlier about a problem with windows activation and a "counterfeit software" problem with win 7137. after finding no solution i decided id just do a clean install, and move to 7201. after the install, which was supposed to be clean. ( i chose the custom install option. not upgrade) i found that all of my old desktop gadgets were still there. then l noticed i had 2 recycle bins. and looking closer, i actually have 2 task bars. one of them is behind the other with all my old quick launch icons. all my old desktop shortcuts are still on the desktop but they dont work of course. i went into c: drive and saw a windows.old file. not the first time i found this backup of an old windows when doing a clean install with windows 7. it's annoyed me in the past but usually i would just delete it and everything was fine. im no newbie nor an expert, but ive installed everything from xp to win 7 and many linux disros hundreds of times and have never seen anything like this before. anyone have any idea. i no im going to be doing another install, but how can i avoid these backups. i want this install to be clean. isnt there an option on the win 7 disk to format the drive. if there is i must have missed it. if anyone can help or explain this it would be very much appreciated. and thanks in advance.

A:Install gone bad among other problems

problem solved. i should have looked more before i posted.

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RELEVANCY SCORE 30.4

Trying to install XP on a Toshiba Satellite laptop that previously had Vista.... Booted the computer from the CD drive, several files were not properly installed on the hard drive. I continued with setup, hoping to copy those files over later. Now, during boot-up, XP setup tries to continue but can't - the error message I get is: "Components needed to continue Setup could not be installed. Access is denied. Press OK to view Setup log file."

Log file says:
"Error:
Installation failed: D:I386\asms. Error Message: Access is denied."

This is repeated five times in the logfile.

Files that did not copy to the hard drive:
Windows\System32\icsxml - all files
Windows\ServicePackFiles\I386\*.xdr

Now what do I do?

Thanks in advance for your help.
 

A:XP install problems

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RELEVANCY SCORE 30.4

i went to do my regular 4 month drive cleaning, and every time i try to install xp with either cd, the installation crashes at 19 min remaining. i have a fully legal version of xp pro, but it's a burn. i also have an older corporate version and it's also a burn, but i've installed off both before with no problems. how come i'm getting problems now? could there be anything more than maybe dust on my cdrom lens or something? i've tried changing hard drives and that hasnt worked to my advantage. i've tried with both cds and it stalls around the same place. i cleaned off the cds also. i dont know what other variables there could be.

A:xp install problems

"Crashes" is not very descriptive. What exactly happens? Since both copies stop at the identical place, I'm guessing it's a hardware or BIOS configuration issue. Have you tried resetting the BIOS to defaults?

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RELEVANCY SCORE 30.4

I am having issues installing XP Pro. It says CD is missing file bla bla

Press esc to continue, skip
Enter to retry etc

I have another burnt copy just as a b ack up and same thing. I can assure you both CD's are read able, what could it be?

Sometimes its a softewar issue, try try again....

Any help?
 

A:Install Problems XP Pro

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RELEVANCY SCORE 30.4

Hi,

I have borrowed an old Compaq laptop (Series 2880F written on the back). The old system (98 I believe) is totally screwed so I decided to try and install XP on it and strip it down after the install to save space.

My problem is that the floppy drive keeps giving an error whenever you put a bootdisk in (the floppies work as I have tried them on another laptop). Not a problem I thought, i'll just use the XP CD that I used on my old laptop (now deceased) but it won't recognise and boot from it even though it is set first in the BIOS and it recognises there is a (swappable) CD-ROM drive there.

I can't boot from the hd as I get errors such as corrupt or missing files...

Any ideas on how I can get this old dog running again???

Help!

Cheers, Dub
 

A:XP install problems

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RELEVANCY SCORE 30.4

I have a problem. I am trying to install a game on my uncle's computer for him and i can't get it to work. It will get to about 5% and then this message will pop up, "Specified component cannot be found in the media. An attempt was made to access a component that does not exist in the named media." and then it closes on me. His computer is a Windows XP professional. Please help I am sooooo confused!
 

A:Install problems

wat game?
 

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RELEVANCY SCORE 30.4

Hi..im running an amd 3000= with an asus A7N8X=X motherboard.i recently done a restore on this comp.when i went to reinstall windows 98se,,followed by the xp ugrade version ,,i get an errror message that says ,,insufficient memmory and computer shuts down ,,i have tested the mb and they are shown as running fine and are 3x512mb sticks and worked fine before with no problems .allso i have run 98se and used the xp disk to upgrade from that again fine no problem,,hard drive ir ,160gb .i seem to think maybe its an internal problem or a reset switch somewhere ..baffled.thanks for your hel ..roosterace1..

A:install problems

Try putting only one stick of those 512MB ram that you have. See if that would work. If it would put the others in afterwards.

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RELEVANCY SCORE 30.4

Hello forum,
  I recently received a laptop from my old job, which was wiped completely clean. I thought the key that was left on the battery was for windows xp professional, however it was for windows vista. I realized this when the product key failed to work. Anywho, I have been trying to uninstall, and I have no idea how, as I would like to install Ubuntu on this laptop. Every time I start, in some part of the installation, usually varies, I get the dreaded BSOD error. I was at first able to get back to the product key part, however I couldn't bypass it. When I get the BSOD error it says STOP: 0x0006607B, 0xc0000034, and 2 0x00000000 errors. I have tried everything from to boot up, but no matter what, I end up with the BSOD. I am sorry if this is a little vague, hopefully someone here has seen this issue before and can help. Thanks all!

A:Install problems

You can't uninstall the operating system while booted into the operating system. You don't need to anyways. Boot from the Ubuntu install media, eventually you'll be taken by the installer to a screen where you can partition the disk. Just use the whole thing for Ubuntu, as well as an appropriately sized swap partition.

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RELEVANCY SCORE 30.4

I have an HP with a Cel 900 , came loaded with XP Home Edition . The other day it would not boot up , saying it could not find a .dll file . I have reinstalled XP and Win 2k at least 2 dozen times on different computers , so I thought I would just reformat and do a fresh install .

Here's where the problem begins . When I put the XP disk in and booted up it started laoding the setup files like usual , then it stopped and said it could not copy a file . After several attempts , I skip the file and it continued to load . Then it just keeps on hitting files it says it can not copy until it blue screens .

I thought maybe my disk was bad so I got a brand new , unopened XP disk and the same thing . I got a Win 2K disk and same thing . I got a Win98SE disk it it loaded it fine . I tried to upgrade to Win XP from 98SE and when it started copying , same thing .

I thought maybe the CDRom was just not reading properly , so I changed that out . Same results .

Any suggestion ? Thanks
 

A:XP and 2K Install Problems

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RELEVANCY SCORE 30.4

my automatic updates have downloaded sp3 for windows xp and when I try to install the download my computer freezes and tells me the programs are not responding. I have removed the sp3 from the system through the add/remove programs in the control panel but the updates are ready for install icon still shows up in the toolbar. I've tried to install directly from microsoft's web page but same thing happens. What do I do?
 

A:sp3 install problems

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