Over 1 million tech questions and answers.

HP Envy 15.6" Left Hinge Broken

Q: HP Envy 15.6" Left Hinge Broken

This is in response to the 2014 post, "HP Envy 17" Left Hinge and Casing," and I'm posting here b/c I'm not able to reply in that thread (maybe HP got tired of hearing about it?). I am having the exact same issue but with my HP Envy 15.6". I purchased it 13 months and 3 days ago. Up until this point, I've loved it. It's been an excellent machine. That is until this morning. The left hinge completely broke and the plastic piece detached. When I close the laptop I can place it back on, but when I open it up it pops off again and makes popping noises. I want to note that I have taken good care of it, gentle care (in fact I haven't opened and closed it very much, no reason the hinges would be worn after only a year), and basic, routine usage. I don't know what to do. I'm concerned that this will only get worse over time and am worried of the potential internal damage this could cause. I've read all of the threads, the many, countless customers who have the same issue. It really calls into question HP's brand and the quality of their products. I assume my warranty is expired. And it's very suspicious that this happened just at the year mark, about a month after my warranty expired. This seems to have been a known problem since 2014 (almost 3 years!) with no solutions for customers. The only option I've seen is a repair at around $150-300, which I think is outlandish to pay and insulting to customers. This is not average "wear and tear." This is clearly a design flaw, a defect, that HP wants its customers to pay for, which calls into question the integrity of the company. I'm a teacher and writer and this laptop is my primary source for work, so I also can't wait 2-3 weeks to ship out for a repair. Again, I'm not sure what a solution would be. I suppose a moderator will reply with the generic form response and then nothing will be done about it, but I hope that's not the case. All best, M

RELEVANCY SCORE 200
Preferred Solution: HP Envy 15.6" Left Hinge Broken

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: HP Envy 15.6" Left Hinge Broken

@Ml_holladay

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 108

Very frustrated with this...I opened the laptop gently as I would always do  and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame.  The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop.  I can now see inside the whole left side of the case.  To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.

A:HP ENVY dv7-7233nr Broken Left LCD Screen Hinge; Left side o...

@phosfate00

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 2 answers
RELEVANCY SCORE 106.8

The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

A:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Read other 9 answers
RELEVANCY SCORE 104.8

Just like everyone else the left hinge of my laptop is broken and seperated from the casing and my laptop has never been dropped or broken.  Based on all the messages this appears to be a design flaw,  I would very much appreciate a call back from support regarding this issue.  Thanks.

Read other answers
RELEVANCY SCORE 104.8

Same issue as the hundreds of other posts on Hp (hinge problem?) Laptops. Who can I contact to get a quote for and arrange repair.I'm disappointed that I had to search hp support to get information about this,  and have never been contacted about it first.Regards,Dave

A:envy 17 broken left hinge

@Dfrikes

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 104.8

The left hinge has broken on my laptop and it is pullign the plastic around the screen off, does anyone know how to fix as i am out of warantee?

A:Envy 6 left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 104.8

My left hinge has broken and is slowly pulling the computer apart everytime I open it.  Small peices of plastice are breaking off as a result.  This computer has been treated very well and has never been dropped.  I read that this is a common problem.  How do I go about getting it fixed?

A:HP Envy 17.5 Left Hinge Broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 104.8

My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

A:HP Envy Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 2 answers
RELEVANCY SCORE 104.8

Hi, I've had my HP Envy for just over two years and I'm the only user of the laptop.  About a year ago the left hinge broke through just opening the case - never dropped, not too much force but clearly a defective part.  As the laptop was needed for daily use, I thought I would tolerate the issue through necessity.  However, more recently the gap between the case has become bigger and I'm more concerned about the laptop overheating or developing an even more terminal issue if it isn't fixed. I was shocked to find out how much of widespread this problem is and that I'm not alone in this issue.  My warranty has expired but HP has developed and sold a defective product that needs to be corrected.  I like this laptop and don't want to have a useless 900 laptop.   I look forward to a reponse to resolving this issue. Thanks, 

A:HP Envy 17 Broken Left Hinge

Well you have a sympathetic audience but this Forum is for fellow end Users. All we can do is flag this for intervention by HP staff to see what they will do for you. 

Read other 2 answers
RELEVANCY SCORE 104.8

I only had my laptop for a year and a half when the problem started. The left hinge is broken and now, I don't close my laptop anymore in fear of not be able to turn the power on anymore. The left part of the laptop is elevated (because of the parts from the broken hinge) and and I feel that everytime I move the screen, it might fall apart. Everytime I adjust the screen I hear a sound that feels like it's going to break anytime soon. The power button seems to get affected too, and I fear that in a few days I might not be able to turn it on. This has been ongoing problem for years with hp laptops and why is it that hp is not doing anything about the issue?

A:HP Envy Left Hinge Broken

@grazzie2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 104.8

My left hinge is broken I am guessing by reading other complaints? I have had this laptop for a little over a year and have never mishandled it in and kind of way. Now it will not turn on because it is saying problems with the fan because everytime I open it the bottom pops off. I tried to email HP but they would not reply because my warranty was up August 15th. I was wondering how much it would cost for HP to fix it? Or the Geek Squad with Best Buy? I need it fixed as soon as possible! It is my school laptop.

A:Left Hinge Broken HP ENVY

@Rle421

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 2 answers
RELEVANCY SCORE 104.8

The left hinge of my Envy 15 has broken for no obvious reason.  It started about a week ago and is getting worse. The case near the hinge is now opening up and today a screw fell out.  It's no longer under warranty, but it looks like this is a common problem.  Can I get this fixed through HP?  

A:Envy Left Hinge Broken

@BEVEL88

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 104.8

Hello, I have a problem with the left hinge on my HP Envy 17 Quad Edition Laptop. At some point the casing around the hinge started breaking up causing litle bits of plastic to rattle around inside the laptop. This caused the fan to stop working resulting in 90B errors on startup. The lid is now stuck in the open position and cannot be closed without further damanging the laptop.  This laptop is over 3 years old and out of warranty, but otherwise in great condition.  I would simply like to get the casing repaired. Can HP help me with this? 

A:HP Envy-17 Left HInge broken

@rhinmass

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 104.8

After two years of use the left Hinge on my HP Envy broke.  Where does one get it fixed and is it fixable?  It seems to interfer with the usage if one moves the lid back and forth.  Is it connected to hardware that will evenutally shut my computer down?  I would rather be able to take it a part and put a replacement hinge instead of sending it away? 

Read other answers
RELEVANCY SCORE 104.8

I have a HP Envy 17.3 Model: 17-j013cl . Left hinge broke.  Did some research and it seems alot of HP costumer arehaving this isue.

A:HP ENVY 17.3 Broken Left Hinge

@rolan2jr

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 104.8

Hello can you please help me with resolving my broken left hinge problem. Also this has made my fan stop working. 

A:HP ENVY 17 LEFT BROKEN HINGE

@SteveKerr

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 104.8

I've had my envy 17 for 3 years all went well until yesterday when the hinge broke. I see it's a common problem can anybody from hp help please?

A:hp envy 17 broken left hinge

@e-claire

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 104.8

I purchased my HP Envy TS 17 Notebook from Costco and now the left hinge is broken. I have used it exclusively for school and have taken very good care of it; however, now, I am unable to close it. The left hinge hangs and the case is popping apart. So far, I had been very happy with the laptop, but this definitely a problem. I paid nearly $ 1,000 for this computer. At the time of purchase, I was completely unaware of the previous hinge problems in HP laptops.  Please help!!

A:Envy TS 17 Broken Left Hinge

@cy2491

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 2 answers
RELEVANCY SCORE 104.8

I purchased a HP Envy TS 15 notebook in December 2014 and so far it works fine but no longer under warranty.  However, the left hinge of the laptop is broken which leaves the top left corner of the plastic cover with a slanted appearance against the screen.  Also I noticed from previous posts that there is a flaw with the hinges with some of the HP Envy laptops.  Now, what can be done to fix the broken hinge?  Thanks for your assistance.

Read other answers
RELEVANCY SCORE 104.8

I also have a left hinge issue with my Envy.  I've been looking around on-line, and it seems like this is a notorious problem.  Mine is barely over two years old, and hardly ever used.  Never been dropped or mis-handled.  Will HP fix it, or reimburse me to have it fixed?Thanks

Read other answers
RELEVANCY SCORE 104.8

The left Hinge on my HP Envy has become loose; this poses a problem when opening/closing the lid as it grinds against the casing.  I've had a lot of difficulty navigating HP's Customer support website.  I travel a lot with this laptop and despite treating it with great care the hinge has come loose/broken (from what I understand has become a common problem).  I am out of the warranty and was wondering if anyone could point me in the direction of a few repair options.  I like HP, I find this whole issue disheartening.   Thank you for any help you can give.   

A:HP Envy Broken (Left) Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 103.6

Hi, i have my left hinge broken. it all of a sudden started geting harder to open the laptop and in 2-3 days when i pused the screen upwords its jut broke. i would liek to know how i can get this repaired. i also noticed that the left side of the laptop is heating up so badly. I have checked the warranty and it has expired. please let me know how i can get this repaired. I HAVE PURCHASED THIS ITEM ON 23/03/2013 WITH 1 YR WARRANTY BUT THE WARRANTY CHECK SHOWS THAT THE WARRANTY HAS EXPIRED ON JULY 2013.     

A:HP ENVY 6 1090ee - Broken Left hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Read other 4 answers
RELEVANCY SCORE 103.6

Hi, I have HP Envy Touchsmart 15" laptop. From last few days, I ma facing the problem of broken left hinge. I have gone through several HP forum post and it seems to be manufacturing defect. Every HP Envy user is facing the problem after an year. Please help me in fixing the issue asap as it is impacting my work.. Thanks in advance. RegardsPuneet

Read other answers
RELEVANCY SCORE 103.6

 Hello,The left hand hinge of the notebook is broken and is not functioning.  I cannot close the lid.  The case bottom has separated from the notebook in the bottom left corner of the notebook.  please help.Thanks

A:Envy 17t-j100 left hinge broken

@JohnChit

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 103.6
RELEVANCY SCORE 103.6

Had this laptop for 1 year and 5 months, the other day my left hinge just started poping out when I open and close it. It looks and sounds bad, though I can pop it back in, I have a bad feeling it's going to get worse and the other side may start. Of course my warranty just expired 5 months ago, and I've heard other reports of this so I hope I can get this fixed for free since it seems to be a HP design flaw. I use my laptop as a desktop really so I use the HDMI and only used the actual screena  few times, I lift is just enough to hit the power button, but this still happened. I'm not sure how to go about this since HP keeps trying to charge people for this fix. Thanks!

A:HP ENVY m7-j010dx - Broken Left Hinge

Hi @Broth3rz ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George




I work for HP

Read other 9 answers
RELEVANCY SCORE 103.6

Bought my expensive laptop in 2014 and just over a year the left hinge started breaking. Its a sparingly used laptop and now seems to pull away at the bottom panel if I try to open or close the display . The left hinge is prying the bottom panel.I am worried the laptop will break if I try using it anymore. Never been dropped and was taken good care of.Did not expect HP to give way so easily when other laptops much cheaper dont have this basic hinge issue. At this point I am terribly disappointed with HP but need to get it fixed. Please help.

A:Broken left Hinge on HP Envy 15t Quad

@bc422

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

Read other 2 answers
RELEVANCY SCORE 103.6

I am having the same problem as those on the following posting: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-17-Touchsmart-left-hing... My left hinge is broken and has been for quite some time.  Please have HP contact me for a repair or replacement.

A:HP Envy 17 Touchsmart left hinge broken

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.  I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, please don't hesitate to ask. Please click the white KUDOS star to show your appreciation

Read other 8 answers
RELEVANCY SCORE 103.6

My laptop is out of warranty, but the left hinge is broken.  Is there any chance I can get HP to fix this?  It's frustrating. Thanks!!

A:HP Envy J0G76AV Broken Left HInge

@69RoadRunner

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 103.6

I have bought this laptop with high configuration in Nov 2013, on March 2014 I found the Left Hinge broken, I keep on using for some time then keep using with external monitor, now i wanted to get it fixed, and noone fixing it saying no parts available, please help me to fix it.

A:HP Envy 17 Touchsmart left hinge broken

@ankitShah

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

Read other 3 answers
RELEVANCY SCORE 103.6

As has happened with many other people, the left hinge on my laptop is breaking loose.  I just dumped out a bunch of loose plastic chips that were rattling around inside.  I have to hold the bottom half of the case closed to keep the hinge from prying the case open when closing the laptop.  The right hinge seems OK so far.  I assume I need to get this fixed...

A:HP Envy 17t-j100 left hinge is broken

@RobW75080

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 6 answers
RELEVANCY SCORE 103.6

I bought my envy j115tx 15" touchsmart end of Aug 2014 . Its nearly 4 months old and recently the left hinge on my laptop has dropped out of position and has pushed the back casing of the laptop out, disrupting one of the fans.It has not been dropped. I noticed it had become creeky when opening the lid of the laptop, I can see the back casing popping out when opening the the lid and the Kensington lock is out of alignment (as it pops down with the back casing) Been using HP servers at work and recomended but this is my first HP product for personal use and the hinge design seems to be a serious flaw here. Need a solution guys... have read similar posts about same issue..whats going on?

A:HP ENVY TS 15 Notebook Broken left hinge

@Eques ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

Read other 9 answers
RELEVANCY SCORE 103.6

Hi everyone I really need your help the left hinge on my Envy 17 m-7 broke from just opening the computer.I've spent hours trying to find videos or instructions on how to fix it, but I can't find any. I dont want to ruin it. Thank you,A.G. 

A:left hinge on Envy m-7n109dx broken

@Ronyin

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 103.6

My Envy 17 has the broken left hinge. I would like to find a replacement pair to swap them out. Also, because this appears to be a long time issue with the HP notebooks, what is HP doing about this? 

Read other answers
RELEVANCY SCORE 103.6

Had to take apart my laptop last night. Found the left hinge had broken away from the plastic. Found a number of threads about this exact topic. Would have replied to one of those but it appears they are closed. Need to know where to get a replacement part. If this is the wrong forum please move to the correct one. 

A:HP Envy Touchsmart 17" Broken Left Hinge

@KickingWing

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 103.6

HI:  I saw one topic in the forum about complaining this type of laptop left hinge broken issue, many customers like me had same problem. i bought my laptop from microsoft store directly almost 3 years ago, my wife used it at home without moving most of time  and not opening/closing quite offten, just 2 months ago, my wife changed job and needed to carry the laptop between home and office, then only 2 months past, this laptop was broken on left higne, she was really connerced laptop would not work anymore one day when opening it.  what a bad hardware quality it is! based on many people had same issue, almost for sure, it belongs to kind of design or product defective, should be recalled.  i post pictures to show where issue is and my laptop info. hopefully i could be treated as HP customer thanksym3017

A:HP envy 15 smarttouch left hinge broken

@ym3017

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 103.6

The left hinge is broken on my HP Envy 17" Touchsmart notebook.  The bottom plastic casing is also coming away. It is hard to open and close the laptop without causing more problems and I'm worried about the screen cracking.  My local tech service has been trying to source replacement parts, but has found none available. They have identified that this is a common problem with this model, and I see there are hundreds of postings with the same problem.  Please could you help?

Read other answers
RELEVANCY SCORE 103.6

I have the same problem as many others on the forum-the left side hinge broke in normal usage.   The laptop is out of warranty by 8 months.  I called HP support and was informed there is no recall.  This is my wife's latpop that she uses for many hours each day.   Is there any assistance available from HP?  I am sure this is a manufacturing defect. Regards,

A:HP Envy 17t-j100 broken left hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details)..
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 103.6

The left hinge on my laptop appears to have become unattached or broken.   Thankfully, this has not affected the performance of the computer.  I called HP to find out the cost to repair this and was quoted $412.76!  I can't help but notice that were numerous posts concerning this same problem.   Has there been a recall that I somehow overlooked?  We have purchased several HP laptops and printers and have had no major problems until now.  I am hoping to have this fixed at much less than $412.76!

A:HP Envy Touchscreen left hinge broken.

@Cece7220

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

 

 

Read other 1 answers
RELEVANCY SCORE 103.6

I've got a HP Envy 17 J171sa touchsmart laptop. It is just 2 months out of the the 2 year warranty and now the left hinge is making a cracking noise when opening and pushes the bottom of the casing open. This laptop has already had to go back under warranty twice, once when it was 2 months old for a new motherboard and then 5 months ago a white spot appeared on the bottom left side of the screen and had to have a replacement screen, now this. I expected better quality from HP especially when it was nearly 1,000 to purchase the laptop. I've looked after this laptop and been very careful with it, only opened and closed once a day and would not expect this to happen. Very disappointed.

A:HP Envy 17 - J171sa left hinge broken

@Slinkysilver

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 103.6

I bought HP over Acer, Lenovo and Asus because i believed that the one thing that HP offers each time, is exquisite build quality. However, today I was met with a nasty surprise. The left hinge (one near the power button) has seemingly come undone, as if on its own.  Surprised as I was, I contacted technical support. Surprise Surprise, my warranty information is wrong. Ive lost out on half an years warranty services.  FLASH BACK: DUBAI - Notebook bought on the 3rd of Feb, 13 - High hopes.SKIP TO PRESENT: INDIA - Broken hinge and warranty lost. So I took a deep breath, and opened up the trusty HPSA again, informing the specialist about my "mistaken date of purchase" (note, I am in India at the time). I am informed by the technician that i have to "contact the HP tech assistance in UAE to rectify the issue." STRIKE ONE. So, everyone knows how "good" the waranty services in India are. I remember having an old all in one HP printer. The printer malfunctioned, so we took it to the closest "Authorised" HP service centre. The first day we went, we werent given any "service". The next day we went, they claimed NOTHING under the warranty covers it. They could be right, but oh well, we paid for rectification. So now I'm feeling like its going to be a repeat of the last time. And its funny, since I have found A LOT of people with the same problem. I dont want to rubbish the customer support, BECAUSE I HAVE S... Read more

A:HP ENVY 6 1090ee - Broken Left hinge

Hey anand602,  I'm very sorry to hear that you're having this issue. I have forwarded your case to the proper department. You should hear from someone via private message in the next 24-48 hours.  To check your private message, login to the HP forum. There will be an envelope in the top right corner next to your username.  

Read other 10 answers
RELEVANCY SCORE 103.6

Left hinge pushes case open. When this first started I would hear a bizarre noise from the cooling fan when I would try to snap the case back together. The problem was bad enough that I stopped opening and closing my notebook computer to prevent further damage. Now the cooling fan appears to have failed altogether. I am out of warranty, but this seems to be a design or material problem as I have seen a number of similar posts on support forums. Please help. I'd love to use my computer as intended.

A:ENVY 17 - Left Hinge / Broken Case

@dhsherbert

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 103.6

Hello, I was wondering if anyone would be able to help me. Recently the left hinge on my laptop has dropped out of position/broken and has pushed the back casing of the laptop out, disrupting one of the fans.It has not been dropped this is through everyday use. I noticed it had become creeky when opening the lid of the laptop, So i stopped using it as I had finished university for summer and my ipad met my everyday use. A month later I had to get a file off my laptop so I opened the lid and the hinge popped out of position/broke this is when it occurred . It no longer opens and closes correctly. I rang hp explaining the situation and said that the laptop is currently under warranty and Only 11 months old. They said that this type of thing wasn't covered under warranty as it was classified as "everyday wear and tear" and that I would have to pay 150 to fix it. Would anyone be able to advise me on how to get it fixed under warranty. As I don't want to pay another 150 pound on a 750 pound laptop because hp used non suitable hinges, which seems to be a common issue. Thanks Matt

A:HP ENVY TS 15 Notebook Broken left hinge

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Read other 7 answers
RELEVANCY SCORE 102.4

Help my left hinge is broken like so many others and I'm out of warranty! I just spent 2 hours on the phone with HP only to discover I will be charged $220!! It's clearly a design error since it's happened to literally hundreds of others with this computer! There needs to be a recall it's not fair to have to pay for something that I've never dropped, etc. I've also read where some have gotten theirs repaired free of charge without being covered under warranty 

A:Broken left hinge HP envy m6 n010dx notebook PC

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

Read other 2 answers
RELEVANCY SCORE 102.4

My laptop left hinges just broken, what should i do?? Can I fix it? Please help 

A:Left hinge broken in Envy SPECTRE XT laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 102.4

First, I LOVE Hp laptops!!! Being the one that buys all the Electronics for my household.  We currently we have five, everyone has a HP laptop. But my HP ENVY TouchSmart 17-j140us  The hinge just snaps and pops every time you open the laptop and now the case Is coming apart no mater how carefully I try to  Open It   I paid over $1000 for a glorified paperweight.  Its only 18 months old!!!!! After doing a search on the internet this must be a known Issue with this laptop case design ,   Thank you for your time, The Dimmer fammily U.S. Army attive duty.

A:HP Envy laptop broken left rear hinge.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

Read other 2 answers