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Yoga 710-14IKB warranty problem

Q: Yoga 710-14IKB warranty problem

I bought the notebbok on 11/07/2017, but on the site, writing the serial code of my notebbok, the warranty start date is 06/09/2016 and expires on 4/11/2017.Because? should not start on 11/7/17 and expire on 11/7/18?thanks

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RELEVANCY SCORE 200
Preferred Solution: Yoga 710-14IKB warranty problem

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RELEVANCY SCORE 68.4

Hello!I have Lenovo Yoga 520 14IKB (Model name 81C8). I can not say when and how, but my fan stopped working. When the laptop is turned on, the fan does not work. With a high load, it also does not work. Tell me, the value of the fan connection pins (GND / +VDC / Sence / Control)?Thanks!

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RELEVANCY SCORE 66

Hi, today I have updated bios of my Yoga 710-14IKB  to 2XCN38WW(V2.12) and the computer has gone crazy.It is noticeably slower (it is slow even when just watching some photos) and the ventilator starts running fast since I turn on the laptop. Windows 10 (1803 build 17134.285)Intel Core i5-7200U CPU @ 2.50GHz 2.70GHzRAM 8GB64bit Is there a way how I could provide more information about the problem?I would appreciate information on how to rollback to older BIOS or another way how to make it run as yesterday? Thank you, Tom

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RELEVANCY SCORE 66

Hello, my name is Daniel Demétrio and this is my first post on this forum. Recently i bought a Lenovo Yoga 710 14IKB. I absolutely love the laptop, and meanwhile i had some problems with the fan noise that i did manage to resolve using de Notebook Fan Control that was recomended on the forum, i still have other problem.My mouse pointer is constantly dissapering and reapearing, or just changes to a low resolution appearence. I've updated all the drivers, i tried all options of the mouse, i've seen a lot of tutorials or solutions, but still i got this problem.I don't think that the problem is related to the mouse or touchpad driver, i think is something related with the graphics card or something related. But i've made all the updates, and i also tried to reverse the updates, but still i it made no difference, i still have the problem.Anyone are having the same problem?Thanks a lot,Daniel Demétrio

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RELEVANCY SCORE 62.4

Hello I have just bought an IdeaPad 320S 14IKB, Intel i5, 8gb of RAM and 128gb SSD. I want to add an HDD of 2tb. So, I have a couple of questions: 1) is this HD compatible with my laptop: Seagate BarraCuda 2 TB 2.5 Inch Internal Hard Drive (7 mm Form Factor, 128 MB Cache SATA 6GB/s Up to 140 MB/s), part number ST2000LM015 2) If I add this additional component without damaging the laptop, can I brake the warranty or have a problem with the warranty?  Thanks for your help. Francesco    

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RELEVANCY SCORE 61.6

Hello!I am trying to find out if DisplayPort is supported on the following two models: - Yoga 710-14IKB (80V4003LMX)- Yoga 900S-12ISK (80ML000RMX) I need to drive UHD TVs (4K at 60fps) and various high resolution displays using DisplayPort (HDMI 1.4 only supports 4K at low refresh rates).  It seems to be difficult find out looking through the documentation provided by Lenovo. I have come across some info though: Yoga 710-14IKB:The documentation on  http://shop.lenovo.com/us/en/laptops/yoga/700-series/yoga-710-14/#80V4000GUS under "Ports" states that: "Micro HDMI?""DisplayPort? (combo with HDMI?)" This indeed seems to indicate that DisplayPort is supported, but I cannot find any info on how this works. - Is DisplayPort supported by the Yoga 710?- If so, what kind of adapter is needed, and where can this be found? Yoga 900S-12ISK:This machine has an USB-C "USB 3.0 port with Video-out". I have found a Lenovo USB-C to HDMI Adaptor-NA (GX90K37871):    https://www.cnet.com/products/lenovo-usb-c-to-hdmi-adapter-external-video-adapter/specs/but so far I have not seen any USB-C to DisplayPort adapter from Lenovo.When an USB-C port has video capabilities, it is usually DisplayPort available (I have seen reviews of Yoga 900S that this actually is the case for the Yoga 900S. - Is DisplayPort supported by the Yoga 900s?- If so, what kind of adapter is needed, and where can this be found?&n... Read more

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RELEVANCY SCORE 61.6

Hey. I bought my Yoga 520-14IKB (Intel Core i5, 8GB RAM, 256gb NVMe SSD, GeForce 940MX) 2 month ago, had no problems, till last week. Now sometimes i experience such a strange behaviour. Mainly i work on my laptop in normal mode, and sometimes, during such work, it can false trigger a tablet mode for a few (2-3) seconds (notification appers), which causes the keyboard to switch off for this time, despite the fact, that it still stands as a normal laptop, not even close to position, which triggers the yoga mode. How can i fix this? System is Windows 10 April 2018 Update, have all the latest drivers and latest version of BIOS.

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RELEVANCY SCORE 57.6

Is it possible to ad a second SSD to a Yoga 710-14IKB Laptop (ideapad) - Type 80V4 - Model 80V4006KMX?

A:Yoga 710-14IKB second SSD

Hi MichaelG4, 
 
Welcome to the Community Forums.
 
There is only one port available to accommodate storage on this model.
Storage specification: M.2 slot,  2.5-inch, NGFF, 128 GB / 256 GB, SATA II/SATA III (Lenovo YOGA 710-14ISK/Lenovo YOGA 710-14IKB) (page 6 on the hardware manual)
 

 
On this model, an external USB SSD storage drive can be the most practical and useful tool for added files which is would also allow transferability to different work PC. 
 
Hope this help answer your query.
 
Regards
 

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RELEVANCY SCORE 57.6

My lap top display has  abig issue and i send the laptop to the warranty service and they fix it. Now the same issue appear again and i dont Know what i can do. this is anew laptop and i need it in my work . please tell me what i can do. see the photos

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RELEVANCY SCORE 57.6

I have Yoga 520-14IKB (Type 80X8) Laptop (ideapad) it?s possible to add sdd with hdd , I buy with 1tb hdd 

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RELEVANCY SCORE 56.8

Hello, Lenovo.  I've got problem with unworking fan. For this moment I tried next things: Physical accurate cleaning of fan and surroundings from dust and suchlike things. Nothing prevents fan to move it's blades (huh, blades? I don't know how it's calling)Checking connection and reconnecting fan from\to motherboard.Reinstalling Windows back to the clear version.Installing all "recommended" drivers from your support part of website.Updating BIOS to the newest version that you've offered for this laptop model.Second reinstalling of Windows but now not from Windows Settings, but from special .iso file from Microsoft's support website.Always doing checking by Lenovo Diagnostic Tool. Also, I've tried to get something from sidepart apps like SpeedFan.Stresstest with expectation of reacting temperature sensors on overheating and turning on fan.Laptop was bought from LenovoIsrael ~1 year and 2 months ago. One day (the last sunday, I think) fan just stop working and laptop, obviously, become overheating every time I'm doing some work on it. Now is the last night before really important exam for me and I can't prepare doing tests online for three days because of lags caused by overheating.There is screenshot from Lenovo Diagnostic Tool. Also, I've added dxdiag (i dunno if you need this) and msinfo32. There was no alert messages like "I cannot run Win10 because of missing fan" or something like that. Laptop is just continue working as everything is ok.  &n... Read more

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RELEVANCY SCORE 56.8

Hello, Lenovo.  I've got problem with unworking fan. For this moment I tried next things: Physical accurate cleaning of fan and surroundings from dust and suchlike things. Nothing prevents fan to move it's blades (huh, blades? I don't know how it's calling)Checking connection and reconnecting fan from\to motherboard.Reinstalling Windows back to the clear version.Installing all "recommended" drivers from your support part of website.Updating BIOS to the newest version that you've offered for this laptop model.Second reinstalling of Windows but now not from Windows Settings, but from special .iso file from Microsoft's support website.Always doing checking by Lenovo Diagnostic Tool. Also, I've tried to get something from sidepart apps like SpeedFan.Stresstest with expectation of reacting temperature sensors on overheating and turning on fan.Laptop was bought from LenovoIsrael ~1 year and 2 months ago. One day (the last sunday, I think) fan just stop working and laptop, obviously, become overheating every time I'm doing some work on it. Now is the last night before really important exam for me and I can't prepare doing tests online for three days because of lags caused by overheating.There is screenshot from Lenovo Diagnostic Tool. Also, I've added dxdiag (i dunno if you need this) and msinfo32. There was no alert messages like "I cannot run Win10 because of missing fan" or something like that. Laptop is just continue working as everything is ok.  &n... Read more

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RELEVANCY SCORE 56.8

Hey, I bought new laptop for work and sometimes for gaming ( Yoga 710  940mx i7-7500). Earlier I had a Lenovo z710 840m i5-4210 and guess what.. Once a week I play one game "The Crew". On my older laptop I had 30 fps on Medium, now on my new laptop i have got >20 fps on low with 1280x720. Now I've got question: why is this happening?(940mx>840m and i7-7500>i5-4210) I know that yoga isn't a gaming laptop but c'man...

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RELEVANCY SCORE 56.8

Hello, Lenovo.  I've got problem with unworking fan. For this moment I tried next things: Physical accurate cleaning of fan and surroundings from dust and suchlike things. Nothing prevents fan to move it's blades (huh, blades? I don't know how it's calling)Checking connection and reconnecting fan from\to motherboard.Reinstalling Windows back to the clear version.Installing all "recommended" drivers from your support part of website.Updating BIOS to the newest version that you've offered for this laptop model.Second reinstalling of Windows but now not from Windows Settings, but from special .iso file from Microsoft's support website.Always doing checking by Lenovo Diagnostic Tool. Also, I've tried to get something from sidepart apps like SpeedFan.Stresstest with expectation of reacting temperature sensors on overheating and turning on fan.Laptop was bought from LenovoIsrael ~1 year and 2 months ago. One day (the last sunday, I think) fan just stop working and laptop, obviously, become overheating every time I'm doing some work on it. Now is the last night before really important exam for me and I can't prepare doing tests online for three days because of lags caused by overheating.There is screenshot from Lenovo Diagnostic Tool. Also, I've added dxdiag (i dunno if you need this) and msinfo32. There was no alert messages like "I cannot run Win10 because of missing fan" or something like that. Laptop is just continue working as everything is ok.  &n... Read more

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RELEVANCY SCORE 56.8

Hello, i would like to know from any IKB owners if this model has a slot for m.2 storage? i know the ISK doesnt. if anyone has any pictures inside the IKB please share. Thank you!

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RELEVANCY SCORE 56.8

Hi, I apologize for my english first. Yesterday, while there was no problem with my computer, it is not opening today. The power light is on but the coolers are not working and the display is not turned on.  Would you help me, thank you. 

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RELEVANCY SCORE 56.8

Hello, I came here to ask Lenovo Staff for any feedback. Week ago I've bought Yoga 710. After few days of use its front left corner went up, it became unstable on flat surface. Pads aren't the problem and everything is fine if notebook is closed. I left it open with some book to keep it flat over night to see if it helps, it did but only for a while. I've search through this forum if anyone had such issue and Lenovo Support members claimed several times that it should be returned as this is covered by warranty. Sides are stiff and solid but the whole front is pretty much flexible. I could flex it myself but this can damage internal parts which I'd like to avoid. So I took pictures, contacted local Lenovo Support (Poland) about it. Surprisingly they've refused to help by claiming that this is "cosmetic defect". I've asked twice, told them about statements here and I don't blame them, but there's clearly some misunderstanding. Here's the picture of how it looks like. It would be great if someone could clarify why I can't receive warranty service while I read here others did.  I still have week to return it to store but this model (with Kaby Lake) isn't available anymore so they can't replace it for me and yet it's not their fault. I'd like to keep it, stay fair and have my issue resolved. Best Regards, Simon. o/

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RELEVANCY SCORE 56.8

1- i can upgrade to ssd sata3 2-i can upgrade the ram ??3-how many ram channel  is on my laptop ??4-there is more then one channel for ssd ?? and think you 

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RELEVANCY SCORE 56.8

Hello,I have this question about my computer and if it is possible to insert a sim card in it. At the moment I am using my phone as a wifi hotspot - my phonecompany now offer me a second sim card as I can put into my tablet - only problem that I don't have one. Now I'm thinking if it is possible for me to use it for my laptop. And if it is possible how so?Sorry but I have thrown the manual away and I can't find information about it on the internet./Baykus

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RELEVANCY SCORE 56.8

An hour ago i bought my yoga 510, and when i press the power button the white LED turns on for about 5 seconds then turns off, and the device doesn't boot. Should I return the unit? Or is there a solution to this?

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RELEVANCY SCORE 56.8

Hi!  The other day I was in Corte Ingles, a store in Barcelona, Spain, where they are selling the Yoga 710-14IKB.It has an i7 proccesor. 8GB ram. 14 inch screen. Windows 10. Price ?1099.90 The problem is the keyboard. It has the Spanish leter ñ on it. In my Dutch alphabet we don't have that. Filled with excitement I wanted to order it online. However, it does not exist here   Does anyone have an idea how to get it now? Kind regards, Kees

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RELEVANCY SCORE 56.8

Hey everyone! Recently I'm thinking about how to use two operating systems on my Yoga without the need of dualboot.After some research I found out that many mainboards aren't able to boot from USB 3.0 or upwards. Since USB2 is way too slow for a decent performance, I'd like to refrain from that as an option. Been checking the UEFI and have only seen the option boot from USB, which does not specify if it's able to boot from USB3.0 (that has often to be differentiated). Now, I don't own a external ssd with USB 3, so I cannot test that myself. So, does the Yoga 510-14IKB support booting from USB 3.0 devices? Kind regards,kazumo P.S.: Does anyone know the technical aspect to why booting from USB 3.0 is not available everywhere? Been trying to figure it out and so far I don't see a reason why, since USB 3.0 has two lanes, one of which is equal to a USB 2.0

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RELEVANCY SCORE 56.8

Hello, I bought lenovo yoga 500 14 ISK on January 2016. After 1,5 years later i aware that there is some problem on the left bottom side (near the hinge) than one week later i saw that screen and back lid seperated from left bottom side and when i look at in i saw that the screw hole is broken from inside and the screw is not tightening the back lid anymore. And my pc never dropped. It is under 2 year warranty and after i sent my pc to Turkey technical service, they said that your actions are completed and when i see the pc right side is broken. First of all i do not want to take back but they said that you can not take pc back so they force me to take my pc. day  by day crack is going bigger and bigger. When i called technical service they said that me (laughing) i forced the pc lid which is 360 degree. and also they said to me opening the lid from only one side causes this problem.  It is not written anywheere taht "dont open lid from left or right side" . I used 7 -8 years lenovo and also2 years work pc laptop Lenovo in very hard conditions and there is no even 1 problem. But my latest pc is falling apart day by day . Not a laptop anymore because opening lid will make my pc not work soon so lid is always open. I need Lenovo center help because people in Turkey unfortunately doesnt help for money. So i dont want them to repair my pc anymore too. After many discussion they are going to break other parts too and i dont trust them. Please help me to be repa... Read more

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RELEVANCY SCORE 56.4

Does anyone know what's the maximum output resolution of the micro HDMI on the Yoga 710? Is it able to output 21:9?

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RELEVANCY SCORE 56.4

Hello.I purchased this lenovo laptop about 8 months ago. Over the last 4 or so months i have been having a persistent issue of screen flickering. The entire screen flickers regardless of what program may be in use. Initially i had thought it was related to either a software (like chrome or flash) and it seemd like everytime i shut those programs the problem would go away. I have updated all drivers and BIOS. Recently i noticed that this problem can be reproduced on pressing or tapping the area above the keybaord close the where the screen hinges are which led me to think this may be a hardware issue. I have not damaged this laptop ever and it has been kept in very good condition. How shall I proceed.   Thanks

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RELEVANCY SCORE 56.4

I have lenovo yoga 520 14ikb laptop. It has m.2 ssd port.I want to know that1.Does this port supports m.2 sata ssd??2.Does this port support boot from ssd??   (Port images are in attachment) Please reply

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RELEVANCY SCORE 56.4

I bought Lenovo Yoga 520-14IKB (Type 81C8) 2 days ago, and I am experiencing slow boot performance (2-3 minutes). The laptop comes with HDD instead of SDD. Is 2-3 minutes boot time normal? I already tried updating the BIOS (4QCN41WW | 2018-01-08 update) as well as reinstalling a fresh copy of Windows 10, but the boot time still takes 2-3 minutes. Specs:Intel Core i5-8250UNVIDIA GeForce 940MX1TB HDD4GB RAM 


























logs.PNG ?175 KB

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RELEVANCY SCORE 56.4

Hello!I've got a problem with my lenovo yoga 530 laptop. Every time there's some pop up window (e.g. taking out usb), it kinda freezes and doesn't go away until I turn my laptop on and off or restart it. I couldn't find a similar problem anywhere else so I haven't tried anything to fix it yet...Here's an example of how it looks like (and the pop up stays there wherever I go or whatever I do). I'll be thankfull for any advice!

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RELEVANCY SCORE 56.4

Hello! I have a lenovo yoga 710-14IKB and I cannot get my camera to work despite trying every single solution listed on the internet. I have updated all the drivers. I have checked to make sure camera is turned on in privacy. I have checked my f8 button (lol). My antivirus software is not blocking it. When I look at my camera driver, it says it is working properly - below is a screenshot of my device manager. When I attempt to open my computer camera, I get error message 0xA00F4244 (0xC00DABE0) and then the app closes out. When I try to open my camera in other apps like skype, it says unknown error or camera not available. PLEASE HELP ME.  Do you think this may be a hardware issue? Are their any other ways I can attempt to get my camera to work that I have not tried yet? Any advice is appreciated. 

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RELEVANCY SCORE 56.4

Recien compre una lenovo yoga 520 14IKB y la tecla Alt no funciona cuando intento poner algun caracter, tiene win 10 de 64bits, pueden ayudarme. Gracias. 

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RELEVANCY SCORE 56.4

Hey, I just purchased a Yoga 710-14IKB , running win10, and everything seemse great, except the the touchpad. It works as a pointing device, but i can do no gestures with it, and sensitivity is extremely slow. Trying to change it in settings failed as the drive dosnt seem to install correctly. Trying to install from latest driver from Lenovo fails with a "No found device" error when starting the install. Trying to install the Synaptic's manually fails as well, and only the default ELAN driver seem to succeed  Any idea what the issue could be ?  

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RELEVANCY SCORE 56.4

Last year I purchased a Yoga 520 14IKB 80X800Q7IN with 4 GB memory and 1 TB hard disk. The memory is inadequate and need to upgrade to 16 GB. None of the memory mentioned on lenovo support website are available on amazon.in.  in india I can ony get Kingston KVR24S17D8/16 on amazon.in . Will this be compatible?https://www.kingston.com/EN/memory/search?partId=KVR24S17D8%2F16 so further on further research....Kingston memory search identifies that Kingston KCP424SD8/16 is compatible, but a specs sheet is not available https://www.kingston.com/EN/memory/search?model=97302&devicetype=3&mfr=LEN&line=Yoga alternatively, the Crucial Advisor http://www.crucial.com/usa/en/compatible-upgrade-for/Lenovo/yoga-520-14ikbis suggesting Crucial CT10541920 however, in india the part available is CT16G4SFD824A. Will this be compatible?

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RELEVANCY SCORE 56.4

I use this software on desktop without any problem and I bough this notebook for on the go but it show black screen when edit video.  My detail notebook is https://pcsupport.lenovo.com/th/en/products/laptops-and-netbooks/yoga-series/yoga-520-14ikb-type-81c... Would you please be so kind and advice? 

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RELEVANCY SCORE 56.4

Hello, I have an issue with my laptop as it is not turning on. When plugging in the charger cable, the small light indicates that it is plugged in. When I tried opening it by pressing on the switch on button, the light lit up but did not open. The laptop's battery is not external hence i cannot remove/ and plug it again without opening the laptop personally and that would void the warranty. I want to avoid sending it repair since they take a  very long time to fix and return the laptop and I need it for daily use. Help please !   

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RELEVANCY SCORE 56.4

I just picked up the latest 710 14" and am wondering which pen to get for notes and such. I'd like to get one that has an eraser function (like a real pencil eraser) but if the pen has a side button toggle for erasing that okay too. Also what apps are you all using for taking notes? TIA!

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RELEVANCY SCORE 55.6

I tried to update my BIOS recently, to the newest one on the Lenovo website (2XCN32WW v2.07), but it just says "Your machine does not match with this BIOS. Update process will be halted. I used the "Auto detect driver" service on lenovos site, so it should be correct.I am currently stuck on BIOS version "0GCN21WW v1.05" Please help, i am really lost here.


























BIOS error 1.JPG ?18 KB

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RELEVANCY SCORE 55.6

when i turn on my laptop then the disk space usages is 100%  even i have too much of free disk space .I also scaned my laptop many times thinking that it may be due to virus but no threat was found.  

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RELEVANCY SCORE 55.6

Instead of sleeping when closing the lid, pressing the power button, sleeping after timeout or choosing sleep from the Windows menu the computer shuts down loosing all the open windows.Pressing the power button initiates a normal startIt happens with updated software from Lenovo and after restoring to the manufacturer original status.The computer has been send to Lenovo for repair, but still not working.

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RELEVANCY SCORE 55.6

some one pls lt  me know  ,can i use external graphic card on lenovo yoga 510-14iIKB as the dedicated graphic card give is not capabale of runing high graphic game ,if yes the tell me how to do so and which graphic card i can use .                          mail  :- [email protected]

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RELEVANCY SCORE 55.6

I currently own a Lenovo YOGA 710-14IKB with 8GB of ram and I would like to upgrade it  to 16 GB if possible.I tried searching online to see whether this is possible or not, and got mixed results.I understand there is only 1 memory slot, so I will need to buy a single 16gb RAM card, however I want to make sure that the motherboard will support it..Thank you!

A:Lenovo YOGA 710-14IKB UPGRADE RAM TO 16GB

Yes.  It will support it.

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RELEVANCY SCORE 55.6

Hello,I bought my new Yoga 510-14IKB a few weeks ago.A few days ago, I updated driver software and the BIOS Software using the Lenovo Companion tool.Since then, my notebook is a lot slower, the sound settings seem to not be working properly and the CPU-fan islouder and more noticeable then it used to me.Can somebody help me out with my problem?  

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RELEVANCY SCORE 55.6

I do not know if it's possible to help me, I bought the yoga 700-14IKB in the beginning of the month. When I'm talking on skype and the ventilation is working, The person talking to me can not hear me because the ventilation is too close to the microphone. I realized that ventilation  works many times, And it's nuisance to anyone who's listening. Could you possibly help me?Thank you.Regards

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RELEVANCY SCORE 55.6

Hi everyone! A couple of days ago I took my yoga to work and was using my headphones and since then I cannot get the speakers to work. I can still use my headphones and the sound works just fine. I had a similar issue once before, but with the microphone, not the speakers but managed to fix that myself. I updated the drivers and rebooted my laptop. When I go on playback devices the speakers are active and supposedly working (e.g. when I have music playing in the background it shows it moving on the bars, but I cannot hear anything). I also ran the Windows Audio Troubleshooter which did not help. I also had a system update two days ago, but the speakers were not working prior to that. I doubt that it is a hardware problem, considering that the speakers were working fine just before I plugged my headphones in. Does anyone have an idea on how to fix this?  Thank you in advance!

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