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Updated: Safe Mode freezes at logon screen problem

Q: Updated: Safe Mode freezes at logon screen problem

Hello once more,

I have an update on my Safe Mode freezing problem (the original post is below). I was able finale able to boot into Safe Mode. Even though successful how it did it it still raises a question. I will explain below.

If you read my original post at the top of this thread you will remember the point it froze at was as soon as I clicked my cursor on my Admin account picture at the welcome screen. The password box popped up and my cursor wouldnít move and when I tried to type none of my key strokes came up (PS2 mouse & keyboard).

Well after I unplugged the PC and plugged it back in to get out of the big freeze like usual I though about were it froze at each time, after I clicked and the password box popped up and decide to try some thing.

I went to User Accounts and got rid of requiring a password at logon. Then I booted to safe mode and at the welcome screen simply clicked on the picture to logon and instead of freezing it worked.

Why would not requiring at password at logon solve the freezing up in Safe Mode?

I donít really need as password on either account as it is just my wife and I who use it but if at some point we do want or need to put logon passwords on the accounts we wonít be able to get into Safe Mode like before.

Can any one shed some light on this new twist?

Thanks

****************ORIGINAL POST**************

Hello,

I have a Windows XP Pro Safe Mode problem. I have a Dell Dimension 8400 Desktop (nearly three months old).

First let me say I religiously keep my antivirus up to date. I have Spybot Search & Destroy, Ad-Aware SE, Spy Sweeper, PestPatrol, Microsoft AntiSpyware and I use HijackThis. I only use one of the Spyware programs for active protection. I can account for all of my running processes and startup entries including those starting from the Registry.

I scan my system (Spyware and viruses) after turning off system restore then I booted into safe mode (that was my routine before this problem). I keep my web surfing to a minimum. I use my banks site, news sites etc. This problem only recently happened. I have no problems booting up into Windows and every thing runs great. I never have had a virus or been hit with spy ware etc because of that routine.

The problem only when try to boot into Safe Mode. I press F8 then select Safe Mode. It runs the process of booting into Safe Mode all the way to the Welcome screen where it displays the picture for my Administrator Account and my personal Account (also an Administrator Account).

My mouse works fine, it moves freely around the screen to mouse over what ever account I choose to log into but when I click the picture and the password box comes up for me to type into my system freezes right there. The password box has that blinking line like its ready for me to type in my password but when I type none of my key strokes work, nothing goes into the box.

I type and it doesnít respond. My mouse cursor is frozen right were I last clicked (it looks like a little glove not an arrow), I canít move it. I am sitting there locked up and the only way I can get out is to unplug my computer (were it it boots up perfectly into Windows). I have my system setup so when I press the power button the box pos up for me to shut down or restart but that doesnít work because I canít press enter or move my mouse over.

Dellís solution as it is for any thing big and small is to restore the system back to it factory shipped state using their restore function (wiping all my programs and settings out). Windows Restore did nothing either I forgot to mention. I am hoping some one has had this happen or heard of it and has a solution other than starting from zero. Any way or thing any of you may have to offer would be greatly appreciated. Iíll try it first before I use any drastic measures.

Windows performs flawlessly, all programs, functions, applications, drivers and hardware run perfect itís just this ĎSafe Modeí debacle thatís got me.

Thanks for your help.

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RELEVANCY SCORE 200
Preferred Solution: Updated: Safe Mode freezes at logon screen problem

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 98.8

Hello,

I have a Windows XP Pro Safe Mode problem. I have a Dell Dimension 8400 Desktop (nearly three months old).

First let me say I religiously keep my antivirus up to date. I have Spybot Search & Destroy, Ad-Aware SE, Spy Sweeper, PestPatrol, Microsoft AntiSpyware and I use HijackThis. I only use one of the Spyware programs for active protection. I can account for all of my running processes and startup entries including those starting from the Registry.

I scan my system (Spyware and viruses) after turning off system restore then I booted into safe mode (that was my routine before this problem). I keep my web surfing to a minimum. I use my banks site, news sites etc. This problem only recently happened. I have no problems booting up into Windows and every thing runs great. I never have had a virus or been hit with spy ware etc because of that routine.

The problem only when try to boot into Safe Mode. I press F8 then select Safe Mode. It runs the process of booting into Safe Mode all the way to the Welcome screen where it displays the picture for my Administrator Account and my personal Account (also an Administrator Account).

My mouse works fine, it moves freely around the screen to mouse over what ever account I choose to log into but when I click the picture and the password box comes up for me to type into my system freezes right there. The password box has that blinking line like its ready for me to type in my password but when I type none of my key strokes wo... Read more

A:WIN XP freezes at Safe Mode Logon Screen?

Hello once more,

I have an update on my Safe Mode freezing problem. I was able finale able to boot into Safe Mode. Even though successful how it did it it still raises a question. I will explain below.

If you read my original post at the top of this thread you will remember the point it froze at was as soon as I clicked my cursor on my Admin account picture at the welcome screen. The password box popped up and my cursor wouldnít move and when I tried to type none of my key strokes came up (PS2 mouse & keyboard).

Well after I unplugged the PC and plugged it back in to get out of the big freeze like usual I though about were it froze at each time, after I clicked and the password box popped up and decide to try some thing.

I went to User Accounts and got rid of requiring a password at logon. Then I booted to safe mode and at the welcome screen simply clicked on the picture to logon and instead of freezing it worked.

Why would not requiring at password at logon solve the freezing up in Safe Mode?

I donít really need as password on either account as it is just my wife and I who use it but if at some point we do want or need to put logon passwords on the accounts we wonít be able to get into Safe Mode like before.

Can any one shed some light on this new twist?

Thanks
 

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RELEVANCY SCORE 98

Upon booting the machine it just shows the background and the mouse cursor. Tried it in safe mode and i get the same issue. I also tried startup repair same issue. Machine came pre installed with 7.

A:Windows freezes before logon screen, even in safe mode

Use the Advanced Boot Options to select Last Known Good Configuration (advanced) and report back whether it helps.

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RELEVANCY SCORE 80.4

Hi,

I'm just put windows 7 on my friends laptop, all went well until I tried to install the graphics drivers for card nvidia geforce 8600M......then it just boots up with a mostly blank screen with lines coming down, the sound is muted but i think it is booting up into windows as the screen goes lighter after a while.

I've tried everything to get into safe mode or repair but can't......once it did let me into repair (no idea how as have tried everything since and it won't again) so i know it is okay as the screen was fine whilst in repair mode - I used system restore but didn't go back far enough and have just got the same problem now.

I don't have a windows disk, have made a usb bootable repair disk but can't access bios to change the boot order.

I'm guessing the only option is to get hold of or make a windows 7 disk but I really need to get it working tonight if at all possible so would be really grateful if anyone knows of anything else I can try.

I don't understand how/why it let me get into repair mode once but not since.....am wondering if i pressed something different.......have tried f1, f2, f8, del, esc, tapping space bar........none of which give any visible change just the lines down the screen.

Many thanks!

A:Updated graphics drivers - can't see screen or enter safe mode etc

Welcome to Windows Seven Forums.

You don't necessarily need to get into the BIOS to boot from your DVD drive.

Insert your repair disc then tap the one-time boot key for the computer, which should enable the boot menu.

Select the USB drive then press Enter and choose Last Known Good Configuration in the Windows Recovery Environment.

You haven't stated the computer manufacturer, but their support site should explain which key you need to tap to bring up the boot menu.

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RELEVANCY SCORE 78.4

After attempting to start my PC in Safe Mode to uninstall a graphics driver, it loaded drivers normally only to crash a few seconds after displaying the logon screen, which immediately caused the computer to load Windows normally. This error has been repeated countless times with the same result.

I have only tried to start up 'normal' Safe Mode. Sometimes key strokes are accepted (one time I had enough time to start inputting my password), but mostly, Safe Mode loads drivers, flashes the logon screen, and crashes.

Any ideas/advice? I have had this computer for 3 years now and this is the first time I have tried to start it in Safe Mode. If it matters, it's a Studio 1737, 8 GB ram, etc., more details can be provided if necessary.

A:Safe Mode crashes after displaying logon screen

My first suggestion would be to check system files. There are some generic drivers in use in safe mode that aren't normally called on and one could have been corrupted, if you are able to still boot normally it's a logical first step anyhow.
SFC /SCANNOW Command - System File Checker
(do the way that fixes, not the way that just scans, it's all detailed in the link)

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RELEVANCY SCORE 78.4

I was trying to create a dual boot system, Windows 7 and 8.1. Was using two separate physical drives, one for each OS, and two data drives.

After installing a bunch of updates to 8.1, I tried to go back to 7, and the computer wouldn't boot up.

Unplugged all the extra drives, and attempted start up repair with the installation disk.

After doing this Windows would boot to the welcome screen. When I click the icon to logon it immediately logged off.

Can log into safe mode normally. While in safe mode I created two new user accounts, one Administrator, one Standard. When attempting to logon with the new Standard account, Windows logs out immediately. With the Administrator account, it goes to what has been called the Blue Screen of Limbo; a pale blue screen, and arrow cursor that can be moved with the mouse, but no icons, and no way to log out. My normal login is an Administrator account.

Have searched the internet with words such as ?windows 7 logon and logoff immediately? and tried everything under the sun.

Tried rewriting the registry as described here:
=>https://support.microsoft.com/en-us/kb/555648

Tried replacing the userinit.exe file with a known good file from another computer.

Tried bootrec and bootsect. No help.

Also tried bcdboot, the command "bcdboot c:\windows /s c:" received the reply: "Failure when attempting to copy boot files."

Read with interest the following tutorial => Startup Repair - Run 3 Separate Times No help.

I have r... Read more

A:Welcome screen: Logon, then immediate logoff. Can boot safe mode.

Could be Win8 overwrite some permissions on the Win7 drive.

Run portable Tweaking.com - Windows Repair in Safe Mode with Networking as an admin.






Quote:
With the Administrator account, it goes to what has been called the Blue Screen of Limbo; a pale blue screen, and arrow cursor that can be moved with the mouse, but no icons, and no way to log out.


Does the cursor disappear from either side or stop at the edges? It looks like desktop is on another screen (do you have any second monitors/TV attached?). Do you get the context menu when you right click?

Edit: What happens if you CTRL ALT DEL?
You can try Win+R and then write "shutdown /l" immediately without "". That should log you off, or press your power button on case once to shutdown properly.

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RELEVANCY SCORE 78.4

Hi!
When I try to load into safe mode, my computer will restart automatically after I choose either the admin or my account on the logon screen. What could be the cause?

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RELEVANCY SCORE 77.6

I realize this problem happens to MANY people, but this is kind of urgent right now..

My computer specs are in my signature/profile (I think).

This is the best computer I have, so I really want it to work again.

First things first, this is how it happened...

1. I was running Win XP Media Edition SP2 fine.
2. I installed Seven Remix XP to get Windows 7 look on XP.
3. I restarted computer since it said I needed to.
4. It restarted after the logon screen. Basically, it logs on, then turns black for 5 seconds, then restarts.
6. I go into safe mode and uninstall Seven Remix XP.
7. It still restarts automatically

Any ideas, please??
I really don't want to use my backup drive, as that will revert my system back to "factory settings". (But I'll still have my programs, obviously)
I'm saving that as a last resort.

Please reply ASAP, this computer transmits Wi-Fi, and I use it for gaming, also, so I really want to get it back up and running.
Any more info needed, just ask.

EDIT: My specs: 2.4GHz AMD Athlon 64 CPU, 2GB RAM, 512MB ATI Radeon X1600, 225MB HD, Windows XP Media Edition.

A:Computer restarts after logon screen, safe-mode DOES work

Have you tried "Last known good configuration" from the advanced startup screen?

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RELEVANCY SCORE 77.6

[SOLVED]

I tried going into safe mode, but when I hit the logon screen, my comp would automatically restart after a few seconds. The seconds are random. Normal mode/startup worked fine. So I thought I could try using msconfig and had windows do safeboot with minimal .... That was a bad idea, since now my computer tries to always go into safe mode, and it always restarts at logon. I've managed to type in my password fast enough but it says it's incorrect, and then restarts a split second after. And I've also tried leaving it blank, but that was incorrect.

I've tried pushing f8 during boot up choosing "repair your computer". I tried automatic fix, but that didn't work. I didn't have any restore points or images, so I couldn't do either of those. I tried the memory diagnostic and nothing was wrong. I tried using the command prompt and tried finding and running msconfig.exe in system32, but it wasn't there.

After pushing f8, I've also tried selecting safe mode with command prompt, but it goes to the same logon screen, and then restarts. I've tried "last good configuration" and "disable automatic restart on system failure" or something like those, without any luck. I've also selected normal mode but since I've selected safeboot, that just goes into the safe mode logon and restarts.

I've tried putting in the windows 7 disc, and managed to get to the menu with the automatic fix, restore point, and command prompt by logging in with the s... Read more

A:computer restarts when loading safe mode logon screen

So after doing some searching, I thought I should try editing the boot.ini. I found out that windows 7 doesn't use boot.ini, but uses the boot loader program. I figured out that I had to use the command "bcdedit" in the command prompt. I found the word "safeboot" for one of the parameters in the list bcdedit provides. Then I took some time and learned how to change that. I learned I had to use the command "/deletevalue" and from there, I got my comp to go back to booting normally.

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RELEVANCY SCORE 77.6

Ok guys, so i've cloned an image from my old laptop to my new Seagate 7200.12 500GB HDD and using Paragon Virtualization Manager P2P made it ready to boot off new hardware. I've put it in my new tower system, installed all the drivers and bundled software and it's been running fine since building it over the weekend, albeit it every time I reboot I've been getting 'Setup is preparing your computer for first boot' which I'm hoping/intending to fix with a repair install. Now since installing a 2nd 500GB HDD (another seagate but not the same (both HDDs are SATA btw)) and partitioning it to image my parent's laptop I'd shutdown the PC, removed the HDD and rebooted. This time on reboot, and every boot I still get the 'preparing for first use' and then when I get to the logon screen I get 'Please wait!' with busy cursor and the screen keeps refreshing. I can't boot into any of the 'Safe-modes' to do a repair install and I don't want to wipe the disk and start again but me and the wife have a lot of precious info on it.

can anyone suggest a fix, possibly some CMD-line options? I have tried chkdsk /f /r which came up clean, bootrec/fixboot and bootrec/fixmbr failed to solve the issue.

A:Win7 logon screen stuck on 'Please Wait' no Safe Mode

  
Quote: Originally Posted by matt0978


Ok guys, so i've cloned an image from my old laptop to my new Seagate 7200.12 500GB HDD and using Paragon Virtualization Manager P2P made it ready to boot off new hardware. I've put it in my new tower system, installed all the drivers and bundled software and it's been running fine since building it over the weekend, albeit it every time I reboot I've been getting 'Setup is preparing your computer for first boot' which I'm hoping/intending to fix with a repair install. Now since installing a 2nd 500GB HDD (another seagate but not the same (both HDDs are SATA btw)) and partitioning it to image my parent's laptop I'd shutdown the PC, removed the HDD and rebooted. This time on reboot, and every boot I still get the 'preparing for first use' and then when I get to the logon screen I get 'Please wait!' with busy cursor and the screen keeps refreshing. I can't boot into any of the 'Safe-modes' to do a repair install and I don't want to wipe the disk and start again but me and the wife have a lot of precious info on it.

can anyone suggest a fix, possibly some CMD-line options? I have tried chkdsk /f /r which came up clean, bootrec/fixboot and bootrec/fixmbr failed to solve the issue.


It's very unlikely that you'll find a comprehensive solution for something this complex in less time than it would take you to back up your data - to an external drive if necessary - and then reinstall from scratch. All ... Read more

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RELEVANCY SCORE 76.8

Hi TSG,

I have a Dell PC here that refuses to boot in safe mode. In normal mode one of those dodgy Smitfraud infection messages come up (I've seen enough to know what they look like... this one takes you to Antivermins), so I know I need to use SmitFraudFix...

However, the PC refuses to boot in safe mode. And I DON'T think it is down to a driver, because XP goes as far as the logon screen, and reboots by itself, a few moments later.

I've done a full virus and malware scan with AVG and Ad-Aware with the hard disk in a "clean" test PC, and they found a few things, but even cleaning those up hasn't helped me get into safe mode. Any suggestions?

-Chris.
 

A:Antivermins infection. Can't boot into safe mode - reboots at logon screen.

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RELEVANCY SCORE 75.2

Vista freezes with "pink screen," unless in safe mode. Problem persists after factory image recovery.

Windows Vista freezes with a "pink screen" and horizontal dashed lines. Sometimes after freezing, I'll get the BSOD and my PC will restart. The freezes used to happen about 3-5 minutes right after I logged in to my user account, but nothing happened up to about 5 hours yesterday.

Today, I wasn't even able to get past the login screen without freezing, so I went into safe mode, where I spent 2+ hours transferring the files I wanted onto a hard drive. My PC didn't freeze once. After I moved my files, I went and reformatted my windows partition of my hard disk drive with the HP factory image recovery.

But as soon as I finished that, before I could even set up my first account, my computer freezes (with the pink again). I tried going into safe mode, but it won't let me do that unless I have an account set up.

Help please! Thank you in advance.
 

A:Vista freezes with "pink screen," unless in safe mode. Problem persists after factory

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RELEVANCY SCORE 73.6

Hi, my HP desktop pc keeps freezing up. If I start in safe mode it doesn't happen. It usually happens a couple minutes after startup. At first it would only occur when browsing the internet, but now does it on the desktop as well. The cursor will stop moving and the mouse and keyboard become unresponsive.
 
I've run scans with MBAM and MSE. I've also tried a clean boot and the problem still occurs every time. I'm not sure what the next step is. Thanks

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RELEVANCY SCORE 73.6

Hiya all! I have big problems here. First of all, Im trying to troubleshoot a toshiba m45-s169 laptop with windows xp sp2 home in it. The problem was that the screen wouldnt come up until I logged in (you could see a dim image while booting up and an external screen works, so I guess is not the video card nor the inverter since I tried a new one)... so I changed the adapter settings to "auto" and after that I get a blank screen with the backlight on right after windows loading (I can hear the sound when the desktop is fully loaded though). So I try to boot under safe mode but it freezes halfway, still in text mode. I have tried all the options under F8 and none works except Last known good config and normal boot, but I cant see anything. Can anyone help me? Thanks
UPDATE: I took the hd apart and ran a chkdsk from another laptop. It found no errors.
 

A:Blank screen, safe mode freezes

any thoughts?
 

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RELEVANCY SCORE 72.8

Hello All,

As of this morning my PC (running XP Pro SP3) hangs at the Welcome screen. I am able to type in my password (and hear the log on sound) but the welcome screen stays and the OS never loads. It loaded once (on about the tenth attempt) but I believe "explorer.exe" did not; I had blue screen on my start bar, quick launches and system tray, could not use CTRL+ALT+DEL or SUPER+R to run a command, and could not load any shortcuts from my desktop.

I am able to boot into Safe Mode (standard, with Networking and with Command Prompt) without a problem. I have attempted reinstalling my Chipset and VGA drivers to no avail. I have also run Malware and Spyware Doctor scans and show no issues.

My login screen is customized from Tune Up Utilities 2012; however I cannot uninstall the program from safe mode. Additionally, though my boot and welcome screen are custom, they both run when I boot into safe mode, which, as mentioned, I can do without incident.

Here is my hardware profile from Everest:

Code:
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-11-08
Time 11:26


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Pr... Read more

A:XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

Hi

Follow the steps in this article to perform a clean startup:
Perform a clean startup to determine whether background programs are interfering with your game or program
You will have to start in safe mode to run the msconfig utility.

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RELEVANCY SCORE 72.8

Hello All,

As of this morning my PC (running XP Pro SP3) hangs at the Welcome screen. I am able to type in my password (and hear the log on sound) but the welcome screen stays and the OS never loads. It loaded once (on about the tenth attempt) but I believe "explorer.exe" did not; I had blue screen on my start bar, quick launches and system tray, could not use CTRL+ALT+DEL or SUPER+R to run a command, and could not load any shortcuts from my desktop.

I am able to boot into Safe Mode (standard, with Networking and with Command Prompt) without a problem. I have attempted reinstalling my Chipset and VGA drivers to no avail. I have also run Malware and Spyware Doctor scans and show no issues.

My login screen is customized from Tune Up Utilities 2012; however I cannot uninstall the program from safe mode. Additionally, though my boot and welcome screen are custom, they both run when I boot into safe mode, which, as mentioned, I can do without incident.

Here is my hardware profile from Everest:

Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-11-08
Time 11:26
--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Motherboard:
CPU Type Intel Pentium III Xeon, 2300 MHz
Motherboard Name Acer Aspire 5734Z
Motherboard Chipset Unknown
System ... Read more

A:XP Freezes at Welcome/Login Screen: Only Boots in Safe Mode

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RELEVANCY SCORE 72.8

It started when my desktop froze after a video,(no virus on my comp) so i just let it be for about an hour and it didnt budge so i decided to manually shut it down (which i never do, and i've only done this once to this computer). So when i started it back up again, it showed the BOIS screen but when it went to the xp logo loading screen, nothing was there except for a black screen. I went into that F8 Menu and tried everything, on safe mode it would just stop loading files up to Mup.sys. Ive tried to run off the Re-installation disk but it would just go to *Setup Starting Windows* and then freeze again. I've foubnd that there was a problem with the NTDLR file but i already fixed that with a boot floppy, but it really didnt do anything because i still have the black screen problem.

Im running a dell potiplex GX620 with intergrated motherboard
OS Win XP Pro (i think SP2 because i dont have the SP3 CD but not entirely sure)

Please if you can help, I want to try to repair this without formatting my hard drive because i have very important files in there.

oh yeah and i forgot to mention when i boot off the CD it gives me these options

Press F6 to install a SCSI or RAID driver

Press F2 To enter ASR (automated System Recovery)

and then it just load a bunch of files and then stops and freezes at Setup is Starting Windows

Please help, this is very very annoying and i dont want to loose my files

A:Black Screen instead of Win Logo, Safe Mode Freezes at mup.sys

So you're not able to get into the recovery console with the XP disc?

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RELEVANCY SCORE 72.8

My main system has encountered a problem. I was using it as normal last night and all things worked as they normally would, I finished up for the night and shut it down. On trying to start the system today it takes me to the selection screen where you choose between the various safe mode options, last know good configuration or start windows normally and the whole system hangs here. (i have included a small pic for illustration purposes)

No option I have chosen has resulted in any success. Letting the timer run down to zero does not boot, selecting any other option will not boot and in fact sometimes even moving between the options results in the timer dissappearing and the system hanging.

There appears to be no activity whatsoever once it gets to this screen, the cpu activity light (not sure of its exact name) does not flash or indicate that the system is attempting to do anything.

I have looked at the BIOS to see if anything was out of the ordianary adn could see nothing unusual and i can not even boot to safe mode to check for any software issues ( The only software recently updated was the program my nokia mobile phone uses to interface with the system, but cant attempt to undo that or a system restore until I can actually get into the system)

I have dealt with issues in the past and havebeen able to fix after a bit of quality google time, but am at a loss with this one.

I have reset the RAM, soundcard, graphics card and have had no luck, a well as disconnected all... Read more

A:System Freezes at safe mode selection screen

Do you have the Windows XP CD to hand??
 

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RELEVANCY SCORE 72

Hi, A friend of mine has ased me to look at her computer as it reboots and freezes at the black safe mode screen, if she leaves it turned off for about 10mins it will start back up with no problems, it does not sem to be over heating as this can happen withing a minute of booting up.
I have noticed that the dvd from light seems to stay on for quite a while when it boots up but then goes out.

Any ideas thx.
 

A:Computer reboots but freezes at the black safe mode screen

you say it freezes at the safe mode screen, is it automatically going to that screen or are you pressing F8 as it boots to get there?? if it is automatically going to that screen, have you tried selecting "last known good configuration"? or can you not even choose which selection to boot with?
 

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RELEVANCY SCORE 72

WINDOWS XP FREEZES ON WELCOME SCREEN & WONT START IN SAFE MODE

Last night i was in the middle of installing a program and my pc crashes and restarts automatically then when it restarted and everytime i turn it on it freezes at the (blue) welcome screen it also will not give me the option to start in safe mode.

I really need data that is on the hard drives can anyone tell me the best way to get it back, ive been told to buy a hard drive caddy / docking station does anyone have any ideas what the problem might be?

Thanks.

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RELEVANCY SCORE 72

Hi,

I'm having an issue with my laptop whereas it wont start up as normal and always freezes at the logo screen where the litte blue bar moves across the screen near the bottom. The laptop will start in Safe Mode but I don't have a clue what's causing this issue or how I can solve it.

Any help or advice would be greatly appreciated.

Laptop - Novatech Revo 440 CEL M Notebook.
 

A:Windows XP freezes at logo screen but will start in Safe Mode! Help!

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RELEVANCY SCORE 72

I have no idea what caused this.
All scans show my computer as being clean.
My CPU usage is 100% after opening a web browser and stays that way after its closed.
When I try and boot into safe mode, it freezes before WinXP finishes loading drivers (before the login screen, when the screen its still in text mode)
Every time I turn off my computer the End Program window pops up, and it's rarely ever able to end the program. Usually I have to terminate whatever it was so I can shut the computer down.
Last night when I attempted to shut the computer down, it gave me a blue text mode screen telling me that a serious error had occurred, that the system was corrupted, and that I would have to restart the computer to see if WinXP could recover. It did, and it gave me a link to a microsoft website which told me to backup all my files.

OS: WinXP, Pentium 4 3GHZ
Mem: 1GB Ram
Video: Nvidia GeForce 6800 GS/XT (latest drivers installed)

This morning I've everything SQL related because it wasn't being used any more.
There is a System restore file but it was made before removing the SQL programs.
Will restoring my computer to that point damage my computer or system registry?
 

A:WinXP Blue Screen Of Death, Safe Mode Freezes!

Download Process Explorer:

http://www.snapfiles.com/get/processexplorer.html

Start it up BEFORE you launch the browser. When you start the browser, quickly minimize it and watch the results on the Process Explorer screen.

This should identify the culprit.
 

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RELEVANCY SCORE 72

My computer always freezes at the shutdown loading screen (When i restart and shutdown). But when im in safe mode it shuts down normally. It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened. I want to know if anyone knows how to fix this problem. Sorry im new i dont know where to post this topic.


Machine Specs-
OS
Windows 7 Ultimate x64

CPU
Intel Core i5-2500 CPu 3.30GHz

Motherboard
PH61A-P35 (B3)

Memory
8 GB

Graphics Card(s)
NVIDIA GeForce 7950 GT

Sound Card
Dynex

Monitor(s) Displays
AOC 20in

Screen Resolution
1366x768

Hard Drives
500 gb

PSU
650w

A:My Computer Freezes at Shutdown Loading Screen But Not in Safe Mode.

How long does it freeze for?
How long do you wait?
Shutting done can sometimes take a few minutes depending on what programs are running and may not shut down for a longer period if installing updates.

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RELEVANCY SCORE 71.6

200+ Windows 7 Pro machines, similar configuration, 1/4 of them x86, 3/4 x64.
Encountered 6 such machines having this problem: After a restart, user logon stuck at a black screen. In Windows event application log there is an event 'The Windows logon process has failed to spawn a user application'. This application is an in-house developed
application and is called at winlogon\userinit registry key.
A restart into Safe Mode, first logon will experience an auto-restart, then second logon ok. Subsequent logon into normal Windows is ok.

Setting the group policy setting to User Account Control: Behaviour in Admin Approval Mode to 'Elevated without prompt' doesn't solve the problem.

All machines are in workgroup.
There seems to be a relationship between security hardening (through local security policy) and this behaviour but not conclusive because some of the machines encountering the problem had not been hardened.
When I booted a machine under MS DART and change the userinit registry key to call userinit.exe instead of the in-house application, subsequent user can logon correctly under normal mode. Then changing it back to call the in-house application will again
logon into black screen.
Based on these observations, can anyone share what Windows does during Safe Mode to recovery such problem? under what circumstances does it auto-restart after a logon? Can local GPO enforcement corrupt the default user profile?


Valuable skills are not learned, learned skil... Read more

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RELEVANCY SCORE 71.2

Hi there, I am using Windows 8 on Dell Inspiron N5110 15R laptop. I had to upgrade my BIOS so as to install and use the most recent operating system, Windows 8. I was Windows 7 user and had to clean install Windows 8. In Windows 7, I was very much familiar with safe mode, but today, when I booted Windows 8 into safe mode (Using PC Settings, Advanced Startup etc.), and I selected "Safe Mode With Networking" on restart, and then a blue Windows logo appears with waiting dots circling, and after that the screen is just black, and even after waiting for quite some time, it is still there, as it "freezed". If you guys know the solution and can help me solve this issue, I'll be very much grateful. Thank you for your time reading this. I look forward to your opinions and suggestions. Thanks.

A:Dell Inspiron N5110 15R freezes on Safe Mode(Black Screen)

When you say clean install, I hope you deleted all partitions as part of your installation; yes? Anyway, a screenshot of your partition structure might provide additional information that could be useful in evaluating you current situation:

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RELEVANCY SCORE 69.6

Okay i got a virus some how dont know how that really isnt relevant surpisingly.
i noticed it because avg picked it up and i then qaurentined it.
afterwards i used Four diff AV programs just to verify it precense.
All three found it in the exact same place under the same name and all that.
so i rebooted in safe mode, and proceeded to delete it.

I deleted the actual file, which was annoying like usual...
i had to right click on the .dll and go to the properties and remove all the permissions.
Very pety and frustrating... anyways after i deleted them,

I ran the same Four AV programs and they picked up nothing.
then i ran a specific scan with avg, only in the "system volume information folder"
i would have deleted it from there it manually, but it take like an hour,
to go through all the CMD crap, and changing variables, anyways..
it picked it up in there as i hoped it would, i then deleted it from there

afterwards i defragged my whole machine to make sure there wasnt pieces of it anywhere
after the defragging was done, i scanned again w/same 4 AV programs & found nothing
OBVIOUSLY it was gone lol.
i rebooted the system and let it boot up normal this time

when it started up in normal mode after i did all of the above it seemed pretty happy...
keyworrd there "seemed" i waited a lik for the startup programs to load.
gave um a lil extra time just in case i clicked on my computer for the first thing
i was gonna check C:\Windows\sy... Read more

A:freezing at startup after logon in normal mode (not safe mode)

im not going to bump this yet,
but i really need someones help i have to already explain today now why i am a day behind on my paper,
i really dont want to have to explain to my of a professor why i am two or three days behind, for obvious reasons something along those lines lmao

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RELEVANCY SCORE 69.2

Hi. This is my first post. Excited to be here. I've been having a problem for the last two days with my HP laptop running Windows XP. It started when I got a message from the Norton software saying spyware had been detected. I ran a complete Norton scan, it found the spyware virus, and removed it. After this, I rebooted, and everything looked okay. I was able to log in, all the desktop icons showed up. However, none of the icons along the bottom in the task bar showed up, and when I moved my cursor down there it turned into the hour glass, and nothing responded when I clicked on it. I let it go for about 45 minutes, and still got the hour glass, and still no response. I tried re-booting several times and had the same thing happen. Then I tried booting in Safe Mode and STILL had the same problem. It's frustrating because I can't access anything. The only thing that works is the Task Manager. I could list the processes that are running if someone thinks that might help. Also, when I reboot I get a message which says "Ending Program ccApp.exe" which I know is a Norton file. I'm not sure what to do. Any advice? Thank you so much.

A:Freezes After Desktop Loads, Even In Safe Mode, Norton Problem?

Welcome to Bleeping Computer, julie_emm:Try to run System Restore from the command prompt. Use a restore point just prior to when the problem appeared.The following steps came from http://bertk.mvps.org/How do I Start the System Restore tool at a command prompt?1.) Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt. 2.) Log on to your computer with an administrator account or with an account that has administrator credentials.3.) Type the following command at a command prompt, and then press ENTER:%systemroot%\system32\restore\rstrui.exe4.) Follow the instructions to restore your computer to an earlier state, or undo the last restore if available.For more information on System Restore, please see this Bleeping Computer tutorial.Windows XP System Restore GuideLet us know if that helped.

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RELEVANCY SCORE 68.8

First of all hello everyone, I'm new. So anyway, I'm working on a friends computer that was infected with the System Security 2009 virus, and it also has some forms of Vundo, Rustock, Renos, and Virtumonde, according to Windows Defender. It is running Windows XP Professional SP2, I believe; IBM Thinkpad R51e, Pentium M processor. Because of the problems I am NOW having, I'm assuming one of them is a rootkit. So basically when logging on first, the System Security disabled the Task Manager and would not let me run any installers for antivirus. It also closed currently open antivirus software.

The computer would not boot in safe mode; it BSOD'd on mup.sys (which is not the problem... whatever the next process in the list is...) with STOP 0x0000007B (something about an inaccessible boot device.) What I ended up doing is opening task manager as I logged in and killed the malicious process before it had a chance to kill everything else. Then, a bunch of ads popped up and tasks such as o.exe or p.exe or random letters.exe started appearing, all of which I terminated. Then, the computer seemed fine.

I decided to try and kill this thing and immediately ran Ad-Aware, which was already on the system; it found a few tracking cookies... Next, I decided to install a trial of NOD32, which I swear by. It "could not complete the installation". Great. I disabled all startup entries of the bad software in msconfig (is it possible I unchecked something I should... Read more

A:XP BSOD in Safe Mode or After Logon Normal Mode

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RELEVANCY SCORE 68

I have done everything I can think of...  Any ideas

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RELEVANCY SCORE 67.2

Hi kind people,

I have problem with my PC and notebook

It can't open in SAFE MODE and can't go to anti virus homepage and updated

Can you help me and what should I do then?

Thank you

k00ler

This my MBAM log file :

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

4/28/2009 4:42:06
mbam-log-2009-04-28 (04-41-59).txt

Scan type: Quick Scan
Objects scanned: 85240
Time elapsed: 6 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 10
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\xml.xml (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\xml.xml.1 (Trojan.FakeAlert) -> No action taken.
HKEY_CLASSES_ROOT\Typelib\{a44b024a-ce32-4bda-0075-... Read more

A:HELP, can't run SAFE MODE, can't go to anti virus homepage and updated

my Windows can't go to SAFE MODE, if I try then I get to the blue screen with error message :

STOP:0x0000007B (0xF7C45528,0xC0000034,0x00000000,0x00000000)

Also If I use to browsing internet (Using Firefox 3.0.8) it rather getting slower
When I checked

System Information -> Softwares Environment -> Services :

Display Name : oowbosegh
Name : xmlman
State : Stopped
Start Mode : Auto
Service Type : Share Process
Path : c:\windows\system32\svchost.exe -k netsvcs

System Information -> Softwares Environment -> Startup Programs :

Program : desktop (display twice)
Command : desktop.ini
User Nama : NT AUTHORITY\SYSTEM and DEFAULT

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RELEVANCY SCORE 67.2

the error code i am getting is
PAGE_FAULT_IN_NONPAGED_AREA
STOP: 0x00000050 (0xFFFFFA802B200000, 0x0000000000000000, 0xFFFFF800036982A8, 0x0000000000000002)

I have tried doing the system repair and restore point but nothing works, i was able to get into safe mode once and roll back the graphics driver but it still didnt work and now i cant even get into safe mode again, any safe mode.

There are no new parts, everything connected has been for several months with no problems.

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RELEVANCY SCORE 66.8

i have windows home xp edtion on parkard bell.in safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no joy.so i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.
 

A:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.
 

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RELEVANCY SCORE 66.8

I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:
 

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Safe-Mode
Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet

Safe-Mode

Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..
 

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RELEVANCY SCORE 66

I am needing to fix my computer

See link :
Vista Logon Problems.

When I try logging in , Safe Mode, my account logs in but then stops at a black screen with *Safe Mode Build etc.* being shown in the corners. Thats where is stops.

Any ideas or where I can go from here?

Any contribution will be appreciated.

Thanks. =]

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RELEVANCY SCORE 66

I have the same problem and have done a repair but still can't log on in safe mode or normal mode

A:no logon in normal or safe mode

did the repair install run smoothly with glitches

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RELEVANCY SCORE 66

Hello,

I have a FBI moneypak virus (ransomware virus) on a Dell OptiPlex GX280, 80GB, Intel Pent4, 1GB memory, XP OS, Service Tap# H121671. I am able to log on the PC but when I try to go into safe mode it gives me (Logon Message: The system could not log you on. Make sure username and domain are correct, then type your password.) I am the administrator and i am able to login normally but not in safe mode is it because the virus disable safe mode? does anyone have any ideas?

A:Unable to logon safe mode

sry that was suppose to be 80GB HD and Service Tag #

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RELEVANCY SCORE 66

Hi pals I am having this problem. In the Normal windows I do not have such problems ( it seem normal as I could do my normal applications ). I tried to have a scan (for virus and spywares) in Safe mode. When the logon screen appears and when I try to logon to my username the mouse cursor move away from the username ( to the Left side ). When I tried the Tab key it did not respond to the taping made. After for a few seconds it close by itself without any error message. I have scan with Ad ware, Panda active scan, Stinger and Nod32 it seem to be quite clean in the scan result. I have enclosed the Hijackthis log for your analyses. My OS. XP Pro SP2. Please do the needful. Thanks.

A:Unable To Logon To Safe Mode.

Welcome to the BleepingComputer HijackThis Logs and Analysis forum pengchee I cannot see anything at all suspicious in your log,but i have noticed you have Nero 7 InCD installed.InCD can cause these type of safe mode access problems.I suggest you visit the Nero/Ahead website and check there to see if you've got the very latest version of InCD installed.There may well be an update available.

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RELEVANCY SCORE 65.6

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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RELEVANCY SCORE 65.2

My vista 32 freezes both normal startup or safe mode , mouse still moves but cant clik or type or access or copy or paste so cant do anything, any help would be much appreciate it, no errors come up, so b4 u guys tell me what to de please remember: i cant clik or type or copy or access any folder or anything

A:Vista freezes after startup, safe mode freezes but mouse still works

Sounds like the hard drive. It may be corrupt. Download Ubuntu and save your stuff, first. If you cannot, it is most likely hardware or hard drive, which is hardware.
http://www.howtogeek.com/howto/windo...dows-computer/

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RELEVANCY SCORE 65.2

Operating system: Windows XP pro (sp2 ?)
2 physical hard drives, each with 2 or 3 partitions.
C: 1st partition, mainly used for program files, although some important data is also located on that partition
Mallware/virus attack included the following:
- Multiple advert windows opening up.
- Various warnings (about 17 infections) from AVG Free: Quarantined most, remainder needed restart. Unfortunately I did not take note of the specific virus id's.
- Windows security warnings popped up, although these got very confusing, as malware/virus was impersonating the Windows alerts, and produced a duplicate security shield in the taskbar.
One warning indicating AVG as unauthorised virus software with option to remove! I did ignore that one!
- Mallware/virus installed some (rogue?) malware/virus software on the infected PC
- I tried to perform root scan with unhackme but machine froze (1st time)
- On restart warning window pops up: Google update not accessible? On both options (debug or close) machine froze.
When totally ignoring the Google warning box, Windows does appear to finish loading, however when going to my computer, the windows warning appears to the effect that on proceeding I will be accessing the system files. On proceeding all files and folders (including data & program files) appear to be system files, and the machine freezes.
- Machine freezes on all actions as far as I know
- Starting up in safe mode: machine freezes
- Starting up with last known safe configur... Read more

A:Mallware attack: XP freezes, safe mode freezes, file system poss corrupt, etc

bump
 

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RELEVANCY SCORE 65.2

Hi there, I'm new to the forum so please bear with me. I have basic understanding of most computer processes but not in-depth knowledge for doing complex repairs, etc.

My problem is thus: My girlfriend was playing around with our PC's visual settings and maxed out the screen resolution setting in the Control Panel/Display menu. On doing this and pressing OK, the screen blacked out and displayed a floating white box with the words 'Error: Signal Out Of Range'. Now on restarting the PC, this happens as soon as Windows loads, rendering the PC unusable.

We've tried starting in Safe Mode as recommended on various websites, but the PC seemingly boots so quickly that it is impossible to reach the Windows Advanced Settings menu using the F8 key. We don't have another screen to hand to attempt to view Windows with, which leaves us in a bit of a pickle! Particularly as I have no idea what resolution its actually been set to, the screen blacked immediately and gave no confirmation options, etc.

Does anyone have any ideas, its getting to the point where we're considering reformatting the hard drive with the Windows XP cds, but this would have a disastrous effect on any data/files/programs that exist within the affected drives.

Basically - Help!!!

We're running Windows XP (possibly corporate edition) with a hard disk partitioned into about 6 drives, with all the Windows installation folders on C:// if its any help. The monitor is... Read more

A:Screen Resolution and Safe Mode problem

There is one option to set the resolution of your laptop screen which is boot your computer in Safe mode.
Where you press the power button same time you keep pressing F8 button . If you not able to get the option then try again.
Once you enter in safe mode here you change the Display setting. right click on desktop > Properties > display setting > and set resolution as you want.

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RELEVANCY SCORE 65.2

I have a small problem when I go into Safe Mode or when a blue screen shows up on my computer. The text and icon's in Safe Mode are so large, that many of them do not fit on the screen. Also when a blue screen happens, some of the text on both sides of the screen are cut off. Is there a way to change this that will not affect how things appear in Normal Run Mode? Possibly a change in some BIOS setting?

A:Safe Mode Blue Screen problem

Change the display resolution when you're in safe mode

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RELEVANCY SCORE 65.2

After running a full system scan of Norton-Anti Virus 2004, I got rid of 505 adware,virus, and stuff but many of the remaining adware had to be deleted manually. So I followed the given Norton Anti Virus instructions to get into Safe Mode in Windows XP home edition... this is exactly what I did.
*note - this is my first time ever going into Safe Mode

I went to Start - Run - typed in "msconfig" then clicked Ok.
I checked the " /SAFEBOOT" option and clicked Ok.
The prompt began and it restarted my computer in Safe Mode once I click Ok.
- Now Here's my problem -

My computer started up in Safe Mode correctly and got to light blue login screen, where you choose one of your accounts - I had 2 accounts to choose from, one called Administrative account and another account with a name I created.

I clicked on the Administrative account and it said " saving settings" then after it finishe nothing happend. no password entry box appeared and so I remained on the light blue Safe Mode login account screen. The same thing happend with my the created account as well. I'm stuck on the login screen on Safe Mode which means even If I turn the computer off and back on I'll still remain stuck at the login screen.

==========Does anyone know a way to fix this problem?

I do know how to get my computer back to its normal mode of restarting but I can't since I'm stuck at the Safe Mode light blue login account screen. However, I don'... Read more

A:Safe Mode Login screen problem

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RELEVANCY SCORE 65.2

Hey guys, I got Windows XP Running, it suddenly crashes and restarts. restarting like usual etc etc, but then before it even gets to the big windows xp logo screen, it just has a black screen with the little white thing flashing where you usually type (like in ms dos) but I cant type anything.

So I restarted again, but no luck. I tried to force a safe mode by turning it off and on and but no luck.

Pressed the f8 key in various ways, sometimes early, sometimes late, in between etc, but all I would get would be is a blue screen with "Please select boot device" with the names of my hard drives (I think), the floppy drive, and the dvd drive.

But when I select any one of those, it just goes to the black screen again. Im confused.

I even tried to press f8 after selecting an option but nothing came of it.

Any ideas?

I'm thinking of doing a Recovery Console or whatever, but is that too complex for someone like me?

A:Safe Mode/ Black screen problem.

Power on your computer and look for instructions on your screen that say *Press F2, Delete, F10 (or whatever) to enter Setup*. Go into Setup and look for your Boot Order. Make sure your hard drive is selected as the first boot device. Save & Exit.

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RELEVANCY SCORE 65.2

After running virus scans in Safe mode I attempted to restart into Normal mode but the computer just hung at the boot screen indefinately. I finally forced it off. When I switched it back on it gave me the usual black screen saying "Windows did not shut down successfully" and instructed me to use the arrow keys to choose how to start windows, otherwise it would load the "last known successful configuration".

However at this screen only the arrow keys do not react, making it impossible for me to select Safe mode, and although Safe mode was actually the last successful configuration, it proceeds to attempt to load Normal mode and stops at the login screen every time.

I have the XP disk and tried to boot from it in the boot menu I can get to through F8, but regardless it goes to that same black screen and doesn't let me make a selection and freezes at the logon screen.

HOW can I bypass this stupid screen? What do I do? I need options. Desperately. I haven't had access to my computer for days, and I use it for everything.
 

A:HELP PLEASE: Stuck at Logon / Can't access Safe Mode!

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RELEVANCY SCORE 65.2

Hello I could really use some help. I am running Windows 10 onmy HP Pavillion. I upgraded from Windows 7 around a month ago. Recently I was running a disk battery calibration check and after I restarted from that I get the message when I login that the "User Profile Failed the Logon. User Profile Cannot Be Loaded". From everything I have seen online it sounds the best method is to login under safe mode as an admin and either create a new user profile or repair the current one. Now the problem is when I go to advanced startup options and select safe mode, it starts up but then asks me to login using one of my two accounts. Neither is the administrator as this doesn't show up for me. The current account that I am getting error obviously won't work under safe mode and the other account I don't remember the password. I inserted a travel/jump drive to try and change the PW on this but it wouldn't work. So basically I have no way of getting to start it up as an administrator. The local PC place said WIndows 10 has had known issues with this. However I had this problem happen with Windows 7 too so I am not sure. I have no idea what to do now. Can anyone help me out?
 

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