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New Thinkpad in June 2019. Now getting Battery 1: A battery error has occurred. The battery canno

Q: New Thinkpad in June 2019. Now getting Battery 1: A battery error has occurred. The battery canno

My husband bought me a new ThinkPad in June 2019. I am now getting a "Battery 1: A battery error has occurred. The batter cannot be charged. Replace the battery." error message. Any recommendations??? Thanks!Kim Savincki

Preferred Solution: New Thinkpad in June 2019. Now getting Battery 1: A battery error has occurred. The battery canno

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: New Thinkpad in June 2019. Now getting Battery 1: A battery error has occurred. The battery canno

what model? Most machines' batteries have 1 year warranty on battery. If that is the case, call support. In U.S., the number is 1-800-426-7378

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Hello, Laptop: Lenovo ThinkPad T470 UltrabookType: 20HD I usually do not have my laptop's battery installed when it is plugged with the AC adapter as I use it mainly at home. But today, while I was out, I inserted it (while the laptop was off) and I received the following error message: "Battery 2: A battery error has occurred. The battery cannot be charged. Replace the battery." I've had this laptop for only a year, and everything is up to date. I only take out and put in the battery when the laptop is turned off. According to the battery percentage, it's stuck at 49% and says it's not charging. 49% Not ChargingBattery 1: 100% and fully chargedBattery 2: 0% and not charging I tried checking the battery in Lenovo Vantage, but it just keeps showing the loading animation, but with no info. Does this really mean the battery needs to be replaced (already)? Could it be a software issue? Thanks.

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Product informationLess than week old Lenovo T430S6cell LI Battery T81+Microsoft Windows 8 64bit Issue After working for multiple days, the battery decided to stop charging yesterday. Upon loading the desktop, I get this error message.  I Googled this issue and found that other people have had similar problems. Some of the solutions I tried (and did not work) are: Reinstalling Lenovo Power ManagerUninstalling  Microsoft ACPI Compliant Control Method BatteryRemoving the battery and putting it back in  As it stands, the battery menu says "Plugged in, not charging" and is stuck at 84%.  If anyone could give me other ideas, I would greatly appreciate it. I am assuming it's not a hardware issue as the battery is brand new and was working just fine a few days ago.  

A:Brand New T430s: A battery error has occurred. The battery cannot be charged. Replace the battery.

Not sure if there's any known quirks with that combination of hardware and software, but it sounds to me like the battery had a spontaneous failure, in which case you should just get it replaced under warranty.

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Battery 1 : No battery has been detected. Reinstall or recharge the battery to solve the issue.  That's what I'm constantly getting while using the laptop. The message has been appearing since two weeks or so and I don't know what to do. Battery 1 is not detected by the laptop when I insert the battery number 2:  But if I remove battery number 2, battery number 1 works properly.  I tried to hard reset the battery, uninstall the battery drivers and restart the laptop, last but not least update all the updatable, but nothing has solved the issue. 

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Hello!  I am seeking the sage wisdom of veteran thinkpad owners for an upcoming purchase.  I am considering an x250 (i5, 256 ssd, 8gb, 1080P ips non touch, with nothing but a fresh install of Windows 10 pro 64 bit and MS office pro plus) to use for the next two years while I complete a degree(mostly paper writing, web browsing, netflix/youtube etc..nothing heavy). I prioritize a good keyboard, good battery life, light weight(under 3lbs), durability, and saving money if possible.  With that said, I can't deal with laggy performance and lackluster battery life. I "could" buy a new laptop, but am having a hard time justifying spending that much since my usage is so light.  My previous laptop was a macbook air and it served me well, but the keyboard never really impressed me. I sold it, bought a nice Chromebook(12.5 inch screen) and pocketed the change. I have not had a "real" computer for a few years now and it's time.  What say you? 1) Will the above spec x250 provide me with decent performance/battery life for the next two years?1a) What kind of battery life can I expect with this setup and a flush battery?  2) Any other recomendations? I really like the X1 carbon, but the price is tough to swallow with all the issues I am seeing. However, that larger screen sure would be nice on the eyes. 3) Though I would prefer to not get another macbook, with the rumored update to the macbook air right around the corner said to be arou... Read more

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I have a ThinkPad T450 with a built-in and external batteries.  Is there a setting in the BIOS or in the Lenovo suite of software where one could set how the batteries behave when they're being used? I'd like for the external battery to drain first so that I could then switch it for a different one before using the internal one.  It's always easier to replace the external battery vs. having to remove the bottom case entirely to access the internal one.

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I have a T450s and was wondering if you could set the switch point for battery #2 to something above zero to keep the laptop from running the battery completely flat before switching to the internal battery? It would seem that completely discharging the removable battery would not be good for it.

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After my friend's laptop wouldn't run on battery power OR charge the battery I tried many "fixes."
Shockingly none worked that I found.
Only one thing worked for me to my surprise.
A last ditch effort was to open up the laptop (sony pcg-81114L) and disconnect the cmos battery for a few minutes to reset the CMOS.
To my surprise, when powered on, the battery instantly showed it was charging AND when removing the power plug the battery POWERS the laptop now! (and I'd thought I was wasting my time.)
Worked with an off brand battery also.
Many times this has saved many computers that have odd "unsolvable" things wrong with them.
Surely someone else has done this also but I haven't seen it posted anywhere to my knowledge.
Thank GOD for bringing the idea to remembrance!

A:sony vaio won't charge battery or run on battery power (CMOS BATTERY FIX!)

Hi askfault,
Do you have any information on how this fixes the battery problem? would be interested to know.

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Hi guys. I have a T470 and after the latest Windows update I encountered a battery naming issue. Before the update batteries had proper order and were named accordingly: battery 1, battery 2, no surprises here. But after the update I noticed the order has changed to battery 0, battery 1 (attached pic below) Yeah yeah, I understand arrays start at zero but what is that? I was just wondering is it just me or you guys have the same situation going on with your batteries? Is there a way to change the order back to "normal"? .

battery_issue.JPG ?20 KB

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Hello everyone! Not sure if this is an issue but it's surely annoying to know, that battery N1 drains at 5% and the other stays at 100%. Is it possible for a mixed discharge between both batteries ?After all the LIFE of the first battery (while using battery only power) is shortened a lot! Is there any option in LENOVO VANTIGE that I am no aware of ?I looked everywhere and i can't find anything.. Bios latest update 1.30 Thank you very much!

A:T470s BATTERY 1 drains to 5%, BATTERY 2 stays at 100% (BATTERY PRIORITY)

Sorry  but see below post.  Basically you cant set discharge order.  The laptop checks battery wear and bases discharge order on that.  Many people including myself have asked for a BIOS switch or at least an option on discharge order but nothing has happened so far and I dont think its going to happen either.  I do not speak for Lenovo..

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Hey, I really need help. I'm having problems with my laptop. It's a dell inspiron 7559 and was bought around January. Recently I have seen that the battery has no longer been as hot as it used to be when I first started using it. Along with the sleeve on the tip of the screen power adapter (below the part where the adapter lights up) has started to come off, exposing the wires. The battery has continually dropped down its percentage rate ever since I bought it, and it won't go back up. It is currently at 0% battery life and it says when you highlight over the battery icon ( plugged in, not charging). It also happens to show the BIO setup when I start the computer and shows that the batteries wattage and type cannot be determined. In the BIOS setup, the ac adapter type is unknown. The battery has not been through any harsh conditions along with the laptop. I have tried removing the battery, starting up the computer with the ac adapter (which is 130 watts), then adding the battery back, and ac adapter, then turning it on, but it had no effects. If I remove my ac adapter while my computer is on ,it instantly turns off. If someone can support me with this issue, it would be gladly appreciated. Thanks.

A:Laptop battery not charging, battery not identified, 0% battery life

It sounds likely the charge circuit on the mainboard is damaged.  Contact Dell to have the mainboard replaced under warranty.

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After a round of Windows updates, I went to turn on my laptop and recieved the "Primary internal battery (601)" error.  After this screen, however, Windows would not load.  I have tried taking the battery out and 'draining the charge',  and starting up the computer plugged directly to AC with no battery.  Windows still does not load.  The start-up test in the diagnostics menu said the battery needed calibration, however when I go to run the battery test, it gets to "waiting for battery to charge" and exits out of the test without giving me any results at all.  Currently when turning on the computer I no longer get the "primary internal battery" error, it just goes directly to a black screen with blinking cursor.  Any help is appreciated, I'm completely at a loss here!

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Hi, my original Lenovo, Japan cell, 9-cell battery shows these data in linux upower utility:- 86% of designed capacity- 63% chargedIt was holding my computer 2-3 hours normally. Computer is bazar refurbished, probably new piece, never used, stored in a warehouse in a big company. Now X200 battery led started to blink orange, and batterry gives no power, voltage measured 0.02V. I tried also charging via X200 dock only, nothing happens. So I suspect this is internal battery electronics causing this. I have three 65W chargers, 2 docks. I found a video of some guy overriding internal electronics by short voltage pulse to the output terminal, but I don't want to dissasemble the battery. Questions:1. How can a utility in linux tell charge data, when battery is measured ~0V? Is there any background communication and data is taken from some system bus?2. Is there any power cycle limiting, how to get these data?3. Battery showed good health periodically during usage, even now @ 86% of designed capacity, this seems like early cutoff?4. What exactly does that orange led mean, how to get additional data?5. Why should a battery with good health, not over discharged, stop working? Thanks to everybody. 

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Hello,  I recently bought a replacement battery for my T530, upgrading from the 6-cell to the 9-cell version. While I did not buy it from Lenovo, I bought it on ebay, the seller had very high ratings, and as far as I could tell it is genuine. It worked wonderfully for a few weeks, however yesterday upon boot-up I received the "Battery is not supported by this system and will not charge" error.  I don't understand how it could possibly be a counterfeit battery if it's worked fine up until now. I would really appreciate any ideas! Thanks!

A:70++ Battery for T530 suddenly generates "Battery not supported" error

This just started on my T530 running Wins 10 64b as well, and my system is installed in a Docking Station.  I've been using this battery since 2013 and it is charged 90+%.  I also get the message when removed from the dock.  I then changed the battery to another one used since 2014, same result both in and out of dock.  Both batteries bought from Lenovo.  Don't mind having to hit ESC to boot, but concerned that it won't charge after being discharged when being used w/o dock or adapter.  Please help!

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my battery was giving 1.5 hour power backup from last 4 months... then last month it decreased to 1 hour...from couple of days it decreased to 1/5 hour(with error 'Consider replacing new battery') and yesterday i was using on battery power... and battery had 34% power remaining.. suddenly battery indicating light turns orange and pc shutdown... after that.. my pc is not charging battery... and if i run pc on battery.. it work 10 to 15 minutes ( with orange light.. and on task bar.. battery icon giving error "No battery is detected" ) and then shut down.

today i run laptop on battery power and open setup..and there was error "No battery installed" in battery info...

what happened.. can anyone tell me????

i forgot to tell you that... according to battery's LEDs.... my battery is healthy enough.. but now only 1 led is working...

A:My laptop running on BATTERY and giving error 'No battery detected'

Your battery has failed and must be replaced. They're only good for three or four years. Happens to all laptops.

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Hello,I have a Windows 10 Thinkpad X270 20HN, and until last week it was charging fine. This week battery #1 is fully charged at 100% but battery # 2 will not, under any circumstances, charge past 53%. I've let it go down to 30% and it charges but only, again, up to 53%. I tried to remove the battery, as instructed in Googled after uninstalling the battery drivers in the Device Manager, but I can't remove it because the hinges won't move to the "unlock" position. Can someone help?Thanks,Paloma Penguin

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Hello,  On my X1 20QF000RUS I already put a message saying that the computer tended to shutdown for no reason.  Now I sometimes have an error message saying : Battery not detected (and battery storage being aleatory), yet, the computer is right now on battery and it works. Even though it still shuts down for no apparent reason sometimes What do you suggest?   

A:Error message saying Battery Not Detected, still working on battery

Make sure you have the latest BIOS and power management driver.
Then, if it isn't fixed and you have a normal warranty, call support.  In U.S, it's 1-800-426-7378

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I have brand new lenovo Yoga 15. From the first start up I am getting this error message: Battery Not Detected I don't know what is going on but this is a new machine right? Anyway, the laptop is connected 24/7 to AC, yesterday I needed to unplug it and after 5 minutes the system turned off. After turning it on I got this error screened: Critical low-battery error The thing is after I turned it on for the second time everything was great. The battery said that it's 100% charged. But after another 5 minutes or something the battery turned off again - WTH? Does the laptop's battery is broken and I need to give it for the guarantee?

A:Yoga 15 - Battery Not Detected - Critical low-battery error

Hi TomHG Which is the full model number of your machine? What I would try to do first is try to update the BIOS of your computer and the power related drivers just in case.But the message that is showing the problem on the BIOS (before Windows boot) it is not nice. I would try tp update the drivers with the following tools- Windows Update- Lenovo System Update- Install Lenovo Settings and Lenovo Companion.- Check on Lenovo Support site the driver for your model. If after updating the BIOS and power drivers of your computer the problem remains there, I will recommend to contact the Lenovo Support Center. If you are still under warranty Lenovo should fix it by replacing any part. Regards

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sir my battery is not chargeing battery internally 600 error is showing while turn on the computer


View Solution.

A:sir my battery is not chargeing battery internally 600 error...

Hello @prasad534,  This means that the battery is about to die or dead already and should be replaced soon. Please read this document : https://support.hp.com/in-en/document/c01443470   Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee    

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Hello,As the title says I have a strange problem ? I get error 0190 (Critical low-battery error) where at the same time my battery is full on my brand new ThinkPad Edge E531. Of course I already searched for threads with similar issue and I found this one: http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X1-0190-critical-low-battery-error-but-battery... . It appears that my case is quite identical with the one of user ?gilsont?. I have noticed that whenever I leave my laptop shut down for a longer period of time with almost full battery, it displays error 0190 on next start up followed by a beep sound and shut down. You may ask ?Why are you asking us? You already have the problem ? the battery?. Well the problem is not that simple. I already returned the laptop (on 3rd day after I got it) to the store where I bought it and respectively they sent it to their tech service. After few days I was informed that they couldn?t find anything wrong with it or its battery. I instructed them how they may reproduce the error but again without any result ? still nothing. Now I am in a bit confusing situation, I can?t prove that there is something faulty with this machine. I am not aware of the circumstances needed to trigger this error. My question is ? could it be a single case, maybe the battery wasn?t fully activated at that time or something like dirt on the battery connector interfered? I really don?t know what to do.Note: I encountered the problem 2 times... Read more

A:"0190: Critical low-battery error" while battery f...

Just got a call: After numerous tests they've encountered the problem. It seems that it happens in highly specific circumstances. Marked this as solved and sorry about double posting I really didn't expect it.

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Anyone else experiencing poor/short battery life on their new X1 Yoga gen 4, (p/n 20QF0016US, i7-8665U, UHD) ?Have been experiencing between 4 -6 hrs battery life with lenovo default factory settings and little to no work load.

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I know there are a number of posts regarding battery life on the current generation of X1 Yoga/X1 Carbon both here and on Reddit, but I didn't see a detailed discussion of battery life problems with the the FHD display. I've got the late-2019 model X1 Yoga Gen 4 with the FHD (380-nit) display and an i7-10710U processor, 16GB. Last year I purchased a similar product with the 4K UHD display (and the older 8th-gen chip). I was disappointed with the ~3-4 hour battery life and returned the machine. It was too bad, but I figured it wasn't fair to expect anything like the advertised maximum life with that beautiful display. So I recently purchased basically the same maching with the FHD display and the 10th-generation processor. I thought this display (and maybe the sleeker processor) would give me much better battery life. And here I am doing web browsing and word processing, "battery saver" mode, dim screen, and getting between 5-6 hours. This isn't totally unusable, but it is ridiculous for a machine advertised with 18-hour battery life. Latest BIOS, all the Lenovo Vantage updates, and just reset the battery gauge. Any ideas? Anyone else experiencing disappointing battery life with the FHD display?

A:2019 X1 Yoga Gen 4 Poor Battery Life

Hi sl_harris! Have you tried checking the programs running on the background? Can you take a screenshot of the Task Manager under the Performance tab? And also, send to us a screenshot of the system information. You can get this by typing msinfo on the search box at the bottom left side of your screen.

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So, I got this old (2005-ish) laptop that was pretty new, almost unused and put 7 on it.

Before I did, however, I did some benchmarking of the battery. ~3 hours to charge it from nothing, and ~40-45 minutes in the bios before it shut down, dead. Decent enough for a 5 year old battery.

However, it doesn't work that way in windows. Obviously I would not be expecting a full 45 minutes, as windows uses more power then just sitting in the bios, idle.

What would happen is, the LED on the machine shows battery power; steady green at approx 75-100%, and it starts to flash at less then 75, increasing in speed until it dies.
In windows, it seems that from 100% to ~75%, the battery LED is green and windows reports that it gets down to around 75% battery left, then it sends itself into hibernation.

Upon reboot, the battery LED is blinking like it doesn't have any power left, and windows reports 0% battery remaining.
HOWEVER, I can keep the PC running for a good half hour after that, with 0% battery.
Additionally, if I let the battery drain totally, boot into windows, and start recharging it, it charges up to around 25% until it jumps to 100%.. Additionally, the LED turns green.

No idea what is wrong. Windows seems to be interrupting the normal, functional function of the battery LED while not getting correct readings. The battery works, but with windows, it does not.

Ideas? thanks

A:Battery Calculation Error (thinkpad R51)

I don't think windows had any control over the laptop's LED. That would be on the BIOS of the machine. My first thought would be that the battery is bad even though it will operate a short time. Is it the same age as the laptop?

You can try fully charging and then running it down completely 3-4 time and see if that helps.

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I picked up an old R52 from a local thrift store that has a bad battery. ie, it won't charge, or boot with the battery installed. without the battery it complains about ERROR 0190 Critically low battery. I have no plans to buy another battery for this machine as it's gonna run on AC. How can i bypass this error to at least boot the computer off AC? 

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My P40 Yoga has started giving me the following error message when starting up: "This system does not support batteries that are not genuine Lenovo-made or authorized. The system will continue to boot, but may not charge unauthorized batteries." Does anyone know why this occurs and how to fix it? I had seen older posts for other models that require the battery to be removed, but I believe the P40 Yoga's battery is integrated / not intended to removed by the user. Any help would be greatly appreciated.

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Hello everyone! Perhaps you can help me/ recognise the issue.Since an update in April/May 2019 (whether Windows 10 x64 or a Lenovo driver I am not sure), my T470s shuts down every time it reaches 50% batter life (small icon in Action Bar). I reckon it's when Battery 1 gets depleted and the device tries switching to Battery 2 - not sure. I have already installed all Windows 10 updates, run Lenovo System Update twice, and reformatted the entire computer.The problem persists. Would you know what it's about?

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I recently received my X1 Yoga Gen 4, i7-8565U (1.80GHz), 16 GB RAM, UHD 4K. Immediately upon startup I updated BIOS (currently 1.18) and all firmware and other updates recommended by Lenovo Vantage. I'm experiencing low battery life (2.5-3 hours, of which ~80% is web browsing/productivity and ~20% Netflix/video). CPU idles at 2-4%. With web browser (Firefox) and task manager open, I'm at 35-40% memory usage and 4-6% CPU. Cutting the screen brightness down to 50% gives me 4-6 hours of battery life. Even 50% makes usage in normal lighting difficult for me (something I was not expecting), so I can't go lower. I knew the UHD display would cut the battery life from the advertised 18 hours, but that's really quite a hit. Maybe this is related, but I'm also experiencing some poor performance that I'd expect only if memory or disk space were really under strain (slow loading of applications, stuttering while scrolling web pages, browser briefly freezing and unresponsive in both Firefox and Edge) but task manager doesn't seem to suggest that, even if Firefox can be a hog. In a previous topic I saw that some people experienced improvement in battery life either after system updates or just the passage of some time. I have a narrow return window due to upcoming travel, so I just wanted to see if anyone had either suggestions for possible causes or fixes, or whether 4-6 hours is as much as I can expect from this setup. Thanks in advance!

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Hello, I can't find battery treshold function on new Lenovo Vantage. I try reinstal Vantage with Vantage services. All drivers installed corectly, also reinstalled

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Dear everyone!!!

Not something shocking I believe, but I hope there are people here which had similar problems or perhaps even EXACTLY the same ones as me.

My specs are:

Asus N751JX
Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
Display adapter 0
Display name \\.\DISPLAY1
Name Intel(R) HD Graphics 4600
Board Manufacturer ASUSTeK Computer Inc.
Memory size 1024 MB
PCI device bus 0 (0x0), device 2 (0x2), function 0 (0x0)
Vendor ID 0x8086 (0x1043)
Model ID 0x0416 (0x17BD)
Performance Level 0

Display adapter 1
Name NVIDIA GeForce GTX 950M
Board Manufacturer ASUSTeK Computer Inc.
Codename GM107
Technology 28 nm
Memory size 4095 MB
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1043)
Model ID 0x139A (0x17BD)
Performance Level 0

I managed to open the .dmp file with the help of WinDbg. And I put the "Symbols" directory on the OS drive.

This is what it said after analyzing it:

7: kd> !analyze -v
* *
* Bugcheck Analysis *
* *
*************************************... Read more

A:A few BSOD's occurred only during battery use....

I just had another crash after turning my laptop on from sleep mode....

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This conversation is a continuation from
Part 10.

If you have not already done so,
please review the

troubleshoot battery problems article and the

consider replacing your battery article. For tips to conserve battery power please review the
Conserving battery power article.

IT Pro Audience Manager for Web Forums

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I have looked at the forum posts regarding the "0190 critical low-battery error" boot up problem, but mine seems a little different.  My problem with my T510 Thinkpad (Windows 7, 64 bit) is as follows: (1)  When I attempt to boot up with the AC adapter only (no battery) I get the 0190 error.  The T510 afterwards shuts down immediately.  I cannot seem to get into the BIOS by pressing the ThinkVantage button to interrupt the boot up process. (2)  When I put in a good battery, even one charaged at only 10-15% or more, then I can boot into Windows with no problem.  My T510 must have a battery in place in order to boot up.  The AC adapter alone gives the 0190 error as mentioned.  (my AC adapter is standard Lenovo issue). (3)  One would think this points to a problem with the AC adapter, but it's important to note that my battery will still charge up to 100% if the AC adapater is plugged in!  Therefore, the adapter is not totally disfunctional.  While the machine gets the 0190 error on the adapter alone, the adapter is capable of charging the battery. (4)  I should note that I'm using the latest BIOS v.1.5.2 for the T510, as of June 29, 2015. (5)  Note also that others with the 0190 issue seem to have the opposite problem.  Namely, they can boot up with the AC adapter only, but have trouble with the battery in place.   My questions:  What can I do to get rid of the 0190 err... Read more

A:T510 Thinkpad: 0190 critical low-battery error (new variation?)

Hi Jim_Rockford,
Welcome to Lenovo Community!
This kind of issue occurs either with power circuit of the laptop or with the power adapter, is there anyone who is using the same model laptop, so that we can verify changing the adapter.
This might not resolve the issue but you can check with performing power drain. To perform please remove the AC power adapter & battery, after that press and hold the power button for 30 seconds perform this step for 2 or more times.
Hope this helps. Do post back if issue persists!
Best regards,
Hemanth Kumar

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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My Dell laptop will charge and operate for several hours off a new 6000 MAh battery but the icon in the tray inidcates that it is always on line power. Although both the CD and floppy drive work when installed in a bay the system not indicate that they are present. I have updated the bios from Dell but that does not help. Any ideas would be appreciated.


A:Dell Inspiron 3500 charges and runs on battery but cannot find battery or bay devices

Still under warranty, isn't it? Call Dell for a repair trip.

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I have a Dell M5510 precision laptop for business.  Around January 2017, 7 months after owning this laptop the track pad started to come loose. At first I didnt know why, it was very minor, then each month it started to come off more and more. Around 2-3 months ago I stopped being able to use some of the functionality of the trackpad. I finally took the laptop apart to find out the battery had expanded and was causing this issue.  I purchased a M5510 with every upgrade (xeon, 4k, larger battery etc) and figured I would not have any issues as I use this for work. Has anyone else had similar issues on the M5510 Precision series?
It looks like the battery is very swollen in multiple cells and the trackpad looks like its about to blow right off the laptop.  
I'm also not sure how safe it is to use this laptop for business travel now that it looks like the cells are expanding and lithium ion explodes.

A:Dell M5510 battery breaking my trackpad and looks like its ready to explode (4gvgh battery)

So first thing is stop using the computer.  If the cells are expanding that could cause a safety issue.  I would call Dell ASAP and have them replace the battery which is obviously defective.

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I've been looking around for a battery extender for an adapter with output 6.7A, 19.5Volts -- 130Watts.
No luck so far, as most of the items I found had max 5A output.
Does anyone know of a solution to carrying extra juice on the go for the inspiron 7559? Any advice would be greatly appreciated.

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Hi ! I need help to determine if I just plug in the samsung evo850 drive with oxdygx cable, onto the motherboard, with the UEFI-bios ask me to initialize the evo850 dirve?  If yes, after format the evo850 as GPT, will the bios manage the 512g pcie ssd as C drive (with windows 10 in it) and evo850 as D drive (data disk)?  
Another question is whether hdd password can be managed by the uefi-bio just like the legacy bios?
Also whether a similiar hdd password can be used on 512 pcie ssd?  

A:newly purchase xps15-9550 pcie 512g ssd 84 wh battery - try to add evo 850 on to the hdd slot, take out the 84 wh battery

The initialization takes place under WIndows - NOT in setup.  UEFI will detect the drive, but you must use the disc manager to partition and format it.

Hopefully you realize you'll need to replace that 84 W-H battery with a 56 W-H unit (the drive needs the space occupied by the extra cells in the larger battery).
Your existing C drive will be unaltered - if you have no other drives attached, the new drive should show up as D>
You should be able to set a password on both drives -- that said, they're not of much security (they can be removed and once that's done, the data is open for access).  Effectively if you have a need for security, drive encryption (bitlocker if you have 10 Pro) is a much, much, much better idea.
Also be advised:  the hard drive password ties the drive to the system.  If for some reason the mainboard gets damaged, the data will not be accessible without the intervention of a data recovery/password removal service, so backups - of both drives -- are ESSENTIAL.

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Hi there,

I'm having dell inspiron 3521 laptop. My battery is 4 cell (40WAh) and recently it was permanently failed. So, i decided to replace it with new one. The question is if i replace my 4 cell battery with 6 cell battery, will it leads to any problems? Can some one please help me to resolve this.
Thanks in advance.

A:What will happen when i replace my dell 40WAh battery with 60WAh battery for Inspiron 3521?

As long as the battery is otherwise compatible -- and you realize it will increase the weight AND the size of the notebook (while the 4-cell likely fits entirely inside the system, the 6-cell will protrude from the back of the system), you will be fine.  There's also a big reason (safety among them) why OEM batteries cost more than third-party knockoff units, if that's a consideration.

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Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell. 
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)

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Hoping this problem will be noticed by more people, the original post on this issue came from:https://forums.lenovo.com/t5/Linux-Discussion/T470-Linux-Power-Bridge-wrong-discharge-order/td-p/365...https://www.reddit.com/r/thinkpad/comments/63odjr/t470_battery_order_question_internal_discharges/ Brief description: same problem with OS including Win 10, Ubuntu 16.04, Gentoo etc. The internal battery always gets discharged first regardless its remaining power, which is generally harmless but seems not so good for the internal battery life. With my own T470 machine, updated with the latest 1.29 BIOS, this problem remains. According to searching results online, this little bug came with early versions of X's and T' including T460. PS: this issue had been successfully fixed with T460 via BIOS update 1.26, hoping it would be fixed with T470 sooner or later. Best regards. 

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Hi there!  Since the battery life of 320S is less than stellar, I tried to find ways of enhancing it beyond the beaten paths. When examining which batteries are compatible to mine, I noticed that besides three two-cell types (7.2V),- 5B10M49825- 5B10M49823- 5B10M49822 (this is the one the laptop came with)three three-cell units (11.4V ) were offered as possible replacements. These are:- 5B10M49826- 5B10M49824- 5B10M49821 My question is:What effect does the change of the battery voltage has on the battery life? Has anybody tried this change and what were the results?I think this strongly depends on how the onboard voltage is generated: A very primitive voltage regulator would simply turn the excess voltage into heat and would have no effect on the battery life.A more sophisticated regulator would detect the incoming voltage and could (the conservation of power applies) turn additional voltage (e.g. 11.4V) into additional current at a lower voltage (e.g. 7.4V), yielding a longer battery life. Can Lenovo say how the onboard voltage regulators will react to an aleviated input voltage ? can the battery life be extended this way?Has anybody already tried this conversion and if so, what was the result? Best regards and thanks in advance,Matthias

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T470S with Windows 7, this is the 3rd year in use. Most of the time it has the power adapter plugged in. I set the battery charge mode at "Optimize for battery life", it normally will charge up to 75% then stop charging.  Two days ago something strange happened: first I noticed that it will charge to 49% then stop, then couple of hours later it's 17%. I just thought there's no way that both batteries could deteriorate so fast, it must be the battery gauge. So I clicked the "Perfrom Reset" button to reset the battery gauge, and let it run it's full course over night.  This morning when I check it, it's only 4% left. Needless to say if I un-plug the power cord, it will shut down instantly. But when I opened the "Lenovo Power Control", and view the status of battery, to my surprise, it says condition of both batteries are "Good" and gives me a green icon. But it does show that battery 1 (the 21.2Wh one) is 0% remaining, and battery 2 (the 19.73Wh one) is 7% remaining. Seems that battery 1 is completely drained, and won't charge, and battery 2 is barely charging, but the question is: why the Power Control still shows Condition Good? How to tell if the battery is really dead or not, besides using the Lenovo Power Control? I changed the battery charging mode to "Always Fully Charge", and waited for half an hour, no, magic didn't happen, it's still 4%. Anybody has similiar experience? Any advice is appreciated!

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The main problem is that is dangerous and toxic and the battery are indeed defective.
I had other brand of notebook (more than 2) ask me for battery change for free after 5 years from acquiring the pc and completely out of the normal warranty.
Why Dell doesn't mind about their notebook users at all?
Why  they cannot change a battery also if i'm willing to pay some money ( for a service that as been done from other brands and have to be done FOR FREE as it is a product defect )
My notebook status:
The dell post replay is here (Japanese):

A:XPS 13 9350 battery swollen and apparently Dell Japanese support cannot fix it, because have no battery in their inventory

Hi celery,
We are sorry to know our Japanese support couldn't help you.Please help us with the service tag of the system you are facing issue with, and pictures of the swollen battery, if you have any so that we can check and try helping you accordingly.
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

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Hi everyone, Title says it all, I know this topic of discharging internal battery first has been brought up a lot, and that the reason behind it is this: The T470s are designed to drain the battery with least wear first so as to degrade both batteries equally and prolong the laptop's overall battery life. However, as I'm using a new 61++ battery, clearly somethig is going wrong somewhere as the year old internal battery cannot be in better condition than the brand new external.https://gyazo.com/6c12f3f40514599d04d852a8589189ab Any ideas? Thanks!

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Hello everyone,
I have been having a problem with my laptop recently. A few weeks ago my laptop turned off, and wouldn't turn back on. I did some googling, and found suggestions to remove the memory, SSD, and CMOS battery, wait, then put them  back in and try again. When I did that, it didn't work the first few power button presses, but then it turned on. It has been consistent like that. I have the battery out, and on AC only, when I remove AC and CMOS battery, then plug the AC back in, the laptop will boot after hitting the power button a few times.

Any suggestions?

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Just received a new Dell battery for my laptop.  The battery icon starts out at 100% and time remaining at about 3. 5 hours left, then within 1 minute the time remaining levels off to about 2 hours left.  The battery showing time remaining is jumping up and down.  I am only using the computer for the internet.  No CD or DVD or gaming.  At best I get 1.5 hours out of a charge.  Is this normal?  Or did Dell send me a bad battery?



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The battery light on my Latitude 7370 started to flash in orange and the laptop is not using the battery. It does not start when the AC is not plugged, and shuts down immediately after the AC is unplugged. However, the Dell online diagnostic test for battery passes it as working OK (the test for motherboards also passes). In BIOS, I can see the battery as 100% charged; however it also says "Health: Communication Error". A week ago the battery still had enough charge for up to 5 hours of office work. I have tried to unplug the battery, start the laptop without it, and then plug the battery back. I have also tried unplugging and plugging back the CMOS battery. Neither of these helped at all. I have been using the laptop with WD15. The behavior persists on 2 different WD15 units as well as on the default AC charger.

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