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Blank Blue Screen

Q: Blank Blue Screen


I'm getting blank blue screens on my computer everytime I play any 3D games: Freedom Fighter, Splinter Cell, Scarface, etc. During gameplay the screen will turn blank blue and reboot the computer after a couple of seconds. I have updated the drivers for everything on my computer: video card, sound card, windows updates. I have installed brand new RAM and Power Supply. This is also a fresh install of Windows.

But the problem persists. I'm at a complete loss as to what is causing the problem.

Found nothing in the Windows Event Viewer. I did get a dump file but I can't make any sense out of it (I have posted it below)
Quick Specs:
Motherboard: Asus P4C800-E Deluxe Motherboard
CPU: Intel Pentium IV 3.2 Ghz (Intel Socket 478 400Mhz FSB) (Code: Willamette)
RAM: 2GB (2 x 1GB)OCZ Special Ops XTC 1024MB PC3200 DDR 400MHz
Video Card: ATI Radeon x700 - AGP
Sound Card: Sound Blaster Audigy 2 ZS Platinum
Hard Drives: 2 x 250 GB Western Digital Caviar SATA & 320GB Western Digital EIDE
Power Supply: Antec 480W TruPower-II

----- 32 bit Kernel Mini Dump Analysis

MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 3f4db000
PfnDataBase 81a83000
PsLoadedModuleList 805624a0
PsActiveProcessHead 805685b8
MachineImageType 0000014c
NumberProcessors 00000002
BugCheckCode 1000007e
BugCheckParameter1 c0000005
BugCheckParameter2 bfb41ae6
BugCheckParameter3 9af9fb8c
BugCheckParameter4 9af9f888
PaeEnabled 00000000
KdDebuggerDataBlock 805522e0
MiniDumpFields 00000dff

ServicePackBuild 00000200
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002980
SizeOfCallStack 00000410
DriverListOffset 00003020
DriverCount 000000a4
StringPoolOffset 000060d0
StringPoolSize 000016f8
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack 9af9fbf0
DebuggerDataOffset 00002d90
DebuggerDataSize 00000290
DataBlocksOffset 000077c8
DataBlocksCount 00000004
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
Debug session time: Tue Oct 24 21:01:07 2006
System Uptime: 0 days 0:03:44
start end module name
804d7000 806fd000 nt Checksum: 0020CA06 Timestamp: Tue Apr 11 20:55:42 2006 (443C500E)

Unloaded modules:
9aa20000 9aa43000 aec.sys Timestamp: unavailable (00000000)
aebed000 aebee000 drmkaud.sys Timestamp: unavailable (00000000)
9ac59000 9ac66000 DMusic.sys Timestamp: unavailable (00000000)
9ab48000 9ab56000 swmidi.sys Timestamp: unavailable (00000000)
af303000 af305000 splitter.sys Timestamp: unavailable (00000000)
aee7b000 aee7f000 kbdhid.sys Timestamp: unavailable (00000000)
f778f000 f7794000 Cdaudio.SYS Timestamp: unavailable (00000000)
aee7f000 aee82000 Sfloppy.SYS Timestamp: unavailable (00000000)

Finished dump check

Preferred Solution: Blank Blue Screen

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Blank Blue Screen

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Gest a Blue Screen no message.....no error nothing comes up just a Blue blank screen

A:Gest a Blue Screen no message.....no error nothing comes up just a Blue blank screen

more info please. we need more info before we can help you out. system specs, what is the error message? etc.etc.

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i'm having to boot into windows xp. on power up sytem goes through the windows xp splash screen (with progress bar) and then instead of login prompt it goes just into the blue screen with moveable mouse pointer arrow.

issue seems to be similar to:
but recommended solutions didn't help so far.

symptoms just before issue - was not able to run use some system features - utility to turn off the display, utility to bring up battery info - everything was working fine before this

what i've tried:
boot to Last Known Good Configuration - resulting in the same blue screen

boot to Safe Mode / Safe Mode with networking / Safe Mode with comman prompt - resulting in blank (black) screen with "Safe Mode" in the corners and moveable mouse

test the hardware (hard drive / memory etc.) via build in PC Doctor - all seems to be working
i am able to use bootable XP CD from other machine to get into Recovery Console
i am able to boot to simple live XP using BartPE-XPE usb key and access the hard drive

could you please help me to find solution to this issue
thank you in advance

A:Solved: blank blue screen with mouse arrow after xp splash screen

Hi krajicek, u having a same problem as me.

Btw.. yours is laptop or desktop?
If laptop wat brand are u using..Mine are FUJITSU laptop and i still
can't get it work.
I boot from the WinXP CD and it still can't recovery as well and i try
safe mode aslo can't work too..

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Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

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Hello everyone. I'm new the the forums here (as in just registered), but I need some help please. Basically after attempting to open firefox today (as I have probably over 20 times a day for the last year at least), I received a blue screen of death, and now my computer seems to be shot. I know how difficult it is to diagnose something without being able to see it, so I made a short little 4 min video of me trying to turn it on and what it does. Hopefully this has happened to at least someone before.

Blue Screen of Death - YouTube

A:[SOLVED] BSOD help. Blank screen after BIOS pop up and blue screen while trying to re


From the video you provided (which is great, by the way)... your system is failing to POST. Essentially if the system detects that a device or component is failing to provide the accurate information, which ensures that it would then be safe to run, the system will not POST.

From the looks of it, your hard drive or memory appears to be the issue which is the issue in most of the cases like this as you're BSOD'ing right after loading the Windows disc and after it loads the files necessary for the install.

My current advice:

1. Clear / reset the CMOS and try booting up and or loading the disc again.

2. If possible using another system, possibly a laptop... etc, download and run Memtest86+ -



Download Memtest86+ here:



Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns ... Read more

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First I run Windows 2000 and keep it updated as much as Microsoft releases updates. I also reguarly run anti-virus, anti-spyware, defrag, etc. The problem started 2 weeks ago when I booted the computer it showed the MB splash screen and then instead of the 2000 loading screen it just showed "Error loading OS." in the top left. Well I figured the hard drive was going so I pulled it out, blew it off, tapped on it, checked connections and stuck it back in. Rebooted and everything seemed fine and has the past 2 weeks. Well today I was playing Civilization 4 and the screen went blue. Yes the dreaded blue screen, but no error messages on the screen or anything. Just a solid blue screen. The computer didn't respond to anything so I pushed the power button on the case. Well upon restarting nothing happens. Just a blank screen. No MB splash screen or anything. Everything is powered up and I can hear the hard drive spinning, but nothing is on the screen.


Windows 2000 Pro
ASUS P4C800E Deluxe mobo
3.2Ghz P4
1.0 GB Kingston ValueRAM
ATI 9800XT
Maxtor hard drive (Old)

Any help is appreciated.

A:Error loading > Blue screen > Blank screen

Doubt this will help but have you tried seeing if you can start in safe mode?

Reboot and hit F8 as it tries to start up. Think it is F8 in 2000

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Blank blue screen sometimes appears after booting windows 7 until the desktop. The computer does not respond to pressing ctrl-alt-del and reset. Only if I turn off the power. In serious games, and stress tests, no problems. Last updated bios on the MB ASUS. All drivers and windows updates are latest. In what may be the reason? Please help!

A:Blank blue screen. Please help!

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hi, hope someone can help...

When i login it comes up with a blank blue screen & all i can do is move the curser & it allows me to bring up the task manager, but thats it.

i've tried starting in safe mode but it comes up with an error then allows me to log in again, but back to square one with the blue screen.

any ideas?...

A:blank blue screen

try ctrl+delete and the click file>run>explorer.exe

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I am trying to fix a client's computer. They continuously get these rogue type viruses (anti-virus suite, security tool type), it has never happened to this user before. this time the user got error message supposedly through AVG that the outlook.exe was corrupt, then they tried using access same thing happen, so they tried to run a quick scan via AVG (business version not free). While that was running they called me, I explained they should run rkill, and maleware bytes both could not as AVG said they were corrupt. So I had them re-boot, after the AVG scan was complete, run rkill immediately, malwarebytes - which they did no viruses found on 210K files. They also started a full AVG scan it found 327 viruses over 460k files.At that point I had the user shutdown. I picked up the PC figuring I would fix it over the weekend.one of my concerns is the file count difference. Note they use server 2000, so most of their files are save to the server so 460K seemed a bit high.second was the difference in virus counts I figured a virus is playing with AVG or a bad update from AVG.I started it up - no matter (normal or safe) it appears to start normally, after I get the WINDOWS LOGO - I just get a plain blue screen and nothing happens it just stays there.Check AVG website http://www.avg.com/us-en/hot-topics.num-2953So I downloaded the AVG RESCUE CD, created a bootable CD - started the from CD, did what AVG said to do, enable networking, downloaded the latest rescue updates, restored ... Read more

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I used to play this game called flyff and was goign to start playing it again but when I go to log on to the game it goes to a blue screen with no text at all and I have no idea what could be wrong since it worked fine before.

I am using a Saphire Radeon 9600 Atlantis graphic's card and have a AMD Athlon XP 2800+ and all of my drivers are up to date.

Thanks for any help you can give me.

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0Hello, I recently built myself a new computer.

It's components are:

-2 Nvidia GTX470 connected via SLI

-Core i7 930

-3 2GB DDR3 RAM sticks

-ASUS P6X58D-E X58 R Motherboard

-ANTEC|TP-750 750W RT Power Supply

Now, it's been running fine for the past 2 weeks. Perfectly, in fact. However my Dad dragged me away on vacation to the Dominican Republic so I left the computer with my mom and Grandma since they use it.

Now, last night my mom told me that she got a problem. When she turned it on and tried to access her session she got a blank blue screen. No error messages, nothing. I told her to hard restart it, and when she did it gave her the "Windows Shut down unexpectedly, start in safe mode or boot Windows normally?" message. When she told it to boot up normally, it was fine. I told her to restart it again to see if the BIOS would report any errors like it normally does when there's hardware failure but nothing came up.

The more I think about it though, the less likely it seems like it'd be a Hardware issue though, since this problem would've arisen MUCH sooner since before I left I was playing alot of games, wouldn't it?

This morning when my Grandmother turned on the computer again she got the same problem. I told her to hard reset it again, and once more it booted up normally after that. I had her run R-kill (which reported no malicious processes) and run Malware bytes and Microsoft Security Essentials. After that I'm going to have h... Read more

A:Blank Blue Screen?

Don't know why, but I can't find the edit button. Anyways, the OS is Windows 7 and it's the 64-bit version.

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My hp stream notebook will come on but it shows a cursed in the top left corner and it has a blank blue screen. How do I get it to where it will be workable again

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I had a virus on my PC called antivirus pro. I ran Malwarebytes to get rid of it and then when the PC automatically re-booted, after I logged in through the Vista log on screen a blank blue screen came up. Windows appear constantly in the blue screen saying that it is trying to run task manager but that it can't find the program files to do so. I can't acces task manager or do anything in the blue screen, the windows key doesn't work either. I can CTRL ALT DEL to get back to the log on screen that's it. I have started up in safe mode and run some free registry cleaners however nothing is working. I also tried to run some repair commands from the command prompt but again no success. Help??

A:Blank Blue Screen

no one has any idea i thought you nerds were a ******* forum??????????????

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Blank blue screen (not BSOD) sometimes appears after booting windows 7 until the desktop. The computer does not respond to pressing ctrl-alt-del and reset. Only if I turn off the power. In serious games, and stress tests, no problems. Last updated bios on the MB ASUS. All drivers and windows updates are latest. In what may be the reason? Please help!

A:Blank blue screen. Please help!

Can you boot into Safe Mode? If so collect the Dump file for this by following the guide at http://www.sevenforums.com/crashes-d...tructions.html and start a new thread in the Crashes and Debugging forum with all the relevant info mentioned in the guide.

If you can't boot into safe mode or can't find the dump file start a thread there anyway asking for help on how to do so. Our experts on BSoDs will be more than happy to help.


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Blank blue screen sometimes appears after booting windows 7 until the desktop. The computer does not respond to pressing ctrl-alt-del and reset. Only if I turn off the power. In serious games, and stress tests, no problems. Last updated bios on the MB ASUS. All drivers and windows updates are latest. In what may be the reason? Please help!

A:Blank blue screen. Please help!

So this is between logging on and the desktop loading?

3 things I can probably suggest, though I am not an expert so may not solve your problem.

I would repair the OS if you have the CD, could be some files that are causing the problem. Or use system file checker to check for problems.
Second, check the HDD for any problems using chdsk
Then maybe run a defrag, could just be taking it's time finding the relevant files. Unlikely but you never know.

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I am having problems with my XP PC. Every time I put a blank disc into the HP dvd writer the PC crahes (blue screen suggests up dating drivers) I am using nero 8 as the writing software and dvd shrink to rip any suggestions would be welcome

A:blue screen with blank dvd

Sounds like either software conflict/incompatibility or else hardare failure. Why dont you download CDBXP. http://cdburnerxp.se/
Try and burn a CD with this. If this works, you can narrow the issue down to Nero 8, in which case you could reinstall/look for updates.

If you suspect the drive is dodgy, you could put it into another PC, install the same software and see what happens.

If you copy the exact message and post it here, it might help.

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We have a new laptop Toshiba Satellite M45 S2693, Pentium M 1.73 GHZ 1GB Ram. The problem is that every so often the screen goes blank, it turns light blue, it's not the blue screen of death, there are no error messages. If we are playing music you can still hear it without any problems, to fix the problem we have to restart the computer. I have downloaded all the updates and we installed virus protection software before connecting to the internet. Does anyone have any ideas?

A:Blank blue screen

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I am running Window XP Professional. Just today I started getting blank blue screens after about 15 minutes of inactivity. Once it goes to this screen, it freezes and I am unable to do anything except restart the computer. I don't know if this has anything to do with but for a few months now, when I first turn my computer on, it says 'Alert! System Battery Voltage Low' Press F1 to resume or F2 for System setup. However, yesterday, there were power connection problems because of a worn out outlet, so the computer was turned on and off repetedly about 7 times. Does anyone have any idea what might be goin on? Also, the anit-virus program doesn't show any problems.

A:Blank Blue Screen

Could you please let me know that did you update or installed any new softwares on your computer?

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I recently updated my video card for a Radeon4350 with a 450 watts power supply. I had no problem what so ever before and now i get a blank blue screen when i log off WOW or when i brake the screen saver or when i close windows media. These screens are NOT random and there is no writting on the screen, my monitor simply says: mode not supported.

Any ideas? I am running windows XP SP3 with all recent updates. The PC is set in 1024x768 in 32bits true colors. The card is DDR2 with 512mb memory my system has 3500 RAM and about 300GB or free memory.

Thanks for any suggestions.

A:blank blue screen

Hi Felixgel

I am going to see if i can help you with this problem you are getting.

Lets start with:
1. When did you update to SP3?
2. What motherboard are you using?
3. Have you updated or changed any think on your computer before the problem started?

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Went on vacation came back and the computer was on.... I guess the kids forgot to turn it off before we left... When we returned There was lots of errors on the screen , driver disk installed not working? Something like that... Now when we start the PC the HP page comes up and then "Windows error recovery" launch startup recovery and then it goes to a black screen and eventually blue with a cursor... I have also done the thing where you press F8 during startup but nothing. I did the F11 and nothing.. I also get where it says DISK boot failure, insert system disk and press enter. I do not know much about computers so please HELP!!!

Windows vista

Oh I almost forgot my cd rom hasn't worked for awhile now idk if that will make a difference

A:Blank blue screen/can't do anything

Hi Welcome to TSF
Can we get into Safe mode by pressing F8 on restart
If not
It seems like since you are getting DIsk boot errors that it is hard drive related
Best bet would be at this point to recover your Data
Is there a way you can get that DVD ROM to work ?

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Our organization requires Laptops to be Encrypted with a PIN #. One of our Laptops is giving me trouble. I have Bitlocker turned on and fully encrypted and have require Startup PIN with TPM in the Require additional authentication at startup in GPEDIT. I also have the Enable use of Bitlocker Authentication Requiring preboot Keyboard input on Slates enabled. When turning on the Laptop Bitlocker comes up with the light blue screen where you enter the PIN but the screen is blank. It doesn't say Bitlocker or have a box to enter the PIN #. Now I can just type the pin # and press enter and it works and loads windows as normal. I obviously can't give this Laptop to a user like this.

Anybody have any suggestions as to a resolution to this issue.
Thank You.

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I have Windows XP Professional installed on Intel dual core 3 GHz with 1GB RAM. Monitor goes to blank blue sreen after shutdown and remains for more than 5 minutes before power off with only mouse pointer active. Please help.

A:Blank blue screen after shutdown

hello & welcome to TSF,

please follow this

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)

do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to sliptream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )


now if you do have the Windows XP cd with sp2 please follow these steps


performing a (sfc) system file check... Read more

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Ok, here is my problemWhen I switch on my computer it will freeze to a blank blue screen after around 2-5 minutes of using it.
But If I reset my computer it will be working fine.
Also if I press the power button and then the reset button straight after it will work fine to.
So basically my system feezes on first boot, but not second and then it repeats.
I have updated my graphics card to see if it would fix the problem and it didn't.
Any help would be appreciated.

A:Blank Blue Screen (Not BSoD)

You will find alot of help here:

Crash and lockup debug 'How To' - Windows 7 Forums

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Windows XP Pro
version 2002
service pack 3

pentium 4 cpu 3.20ghz
3.19ghz 1.00gb of ram

Ok so ive been gaming alot recently on stalker:shadow of chernobyl which isnt a very demanding game, for whatever reason I get about 1 minute into the session and the game gets pretty laggy, then my PC crashes to a blank blue screen, There is no error being that the PC crashed before it had time to record any such things.

any idea?

A:Blank blue screen while gaming?

You didn't mention what your Video card is and how much video RAM you are using? If you don't have a card, that would be a good reason. Also, blow out all fans with compressed air especially the Heat sync make sure the Processor fan continues to spin and it is not obstructed by wires. If a desktop, leave the side off and put an external fan on see if that improves performance.

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Hi there,

I've read as many articles as I can find on blue screens, but mine seems to have progressed to the next stage - completely blank! I can access 'safe mode' but can't get any icons. The problem is as folloows, can anybody help please?

-I scanned an email attachment with Norton Internet Security, but it failed to pick up malware.

-A whole series of trojans were downloaded followed by a series of blue screen messages.

-I tried to resolve the issue by downloading the free version of AVG because Norton was frozen, but after a few minutes of running on the computer it crashed completely.

-I now have a completely blank blue screen. I can enter 'Safe Mode' with or without a cursor, but no icons.

-Is there any way or product that will help me recover my PC from this situation, or will I have to re-format the drive?

-Can I recover any programmes/software and/or files from my corrupt hhd?

-Would it be feasible to install a new hhd and use that to scan the old one for viruses?


Les Greenwood

A:Completely blank blue screen - help!!!

Hi lesgreenwood, and welcome to TSF.

I can see why you tried to use avg but to be honest 2 av's on the same system spell: recipe for disaster, and Norton being involved probably made it a whole lot worse.

There is only one way really, to get this sorted out and here it is.

We recommend that you read this article? "IMPORTANT - 5 Step Process: Read This Before Posting For Malware Removal Help"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the HiJackThis Log Help Forum.
(Simply, click on the coloured links to be re-directed.)

Please ensure that you create a new thread in the HiJackThis Log Help Forum; not back here in this one.

When carrying out The 5 Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to The HJT Help Forum; where an Analyst will assist you with other workarounds.

Onc... Read more

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Okay, I have a problem involving my computer.

It's a newly built machine, say, about 2 weeks old. Custom built of course.

I'm running Windows 7 64 bit Ultimate edition.

The problem is that whenever I turn my computer on in the morning/afternoon after it's been shutdown for the night it eventually crashes and brings up a blank light blue-ish screen. No text, nothing. It doesn't seem to be BSOD.

This usually happens 5-10 minutes after I've been doing something like browsing the internet. And when I turn my computer back on, I get the "Windows has shut down unexpectedly" and I'm given the option to run in safe mode, normal, etc.

When checking the event logs, I'm always given a critical error when this happens:

I assumed this was a motherboard chipset error. Which would make sense, since I forgot to use the installation disc that came with my motherboard. So, I dig out the disc and insert it and install everything it recommends. So, here I am thinking I'm all set to go.. But, when I turn my computer on this morning, while checking the weather (snow ), my computer once again crashes into this blue screen. I don't know what to do.

Any help would be greatly appreciated. And I will supply any more details if needed.

Edit: Oh, I forgot to add, the Computer works perfectly after I start it up after the crash. Everything works fine, until I shut it down and boot it back up several hours later. I can even put it to sleep an... Read more

A:Blank Blue Screen (Not BSOD)

I have exactly the same problem as described above. Believe this to be an airflow/heating issue. Have had my PCU overclocked which caused this problem to appear on a regular basis. I went back to benchmark PCU frequenccies and the problem disappeared for few months. It is now back and could possibly be due to accumulation of dust in the cpu fan and also due to the fact that I have the system in an inset drawer and therefore airflow does not wander freely as it should. Have cleaned the system and moved it to a better area. See how it goes, perhaps this will help your case too?

Kind regards,


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Still struggling with a blue screen problem; see prior threads/posts. Running Ok in safe, but can't get beyond log in normal mode, systems just stops. run AVG, spybot, regcure, malware repeatedly finds and fixes but still no go. Tried turning off some autorun files too. Any admin or moderator get any words of wisdom, it's a toughie!

HJT log below

Logfile of HijackThis v1.99.1
Scan saved at 22:50:31, on 07/09/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Running processes:
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Micros... Read more

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When Booting up, I see the windows emblem, then boot to a blank blue screen. One or two times I booted to my desktop, but then could not start any programs. I can boot in safe mode with no issues at all. I was unable to do the required scans in regular mode due to being unable to boot up properly, therefore my scans were performed in safe mode.

DDS (Ver_09-07-30.01) - NTFSx86 NETWORK
Run by All Powerful Oz at 23:42:11.03 on Sat 09/19/2009
Internet Explorer: 8.0.6001.18813
Microsoft? Windows Vista? Home Basic 6.0.6002.2.1252.1.1033.18.1915.1290 [GMT -4:00]

SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestric... Read more

A:Boot to Blank Blue Screen

Bump, Please.

And thanks

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What does a blank blue screen (not BSOD) mean in WinXp home? is it an overheating issue?

A:Blank blue screen in WinXP

When does this occur? At boot up, or after running an application, only after leaving on for awhile? What is goiong on before this happens?

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Hi I recently receaved an error on my laptop stating that it would have to restart.  Unfortunately it never restarted properly and when i switch it on or off i only get a blank blue screen.  If i hit the f11 key continuosly when restarting i only get same screen but small text lower left corner stating 'F11....Sytem recovery'  But nothing happens other than this. Any help and advice on this would be much appreciated, thanks! Colin  

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Ok, so after re-formatting my computer with the same OS as i had before, Windows XP Professional, Updating ALL my drivers and getting the latest updates from windows including Service Pack 3, When i Boot World of Warcraft it plays the intro movie, and after that is finished as soon as the login page comes i get a Blank Blue Screen of Death and my computer makes a funny noise "errrrrrrtttttt" and i have to reboot.

Before re formatting i was able to run World of Warcraft with no problems at 62 FPS average. can someone diagnose this problem for me please?

Driver i downloaded for my video card - http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/radeonx-xp

link straight from http://ati.amd.com/support/driver.HTML and i chose my video card.

My Computer specs are listed in my profile.

A:Blank Blue Screen of Death

Disk Drive WDC WD800JB-00FMA0 (74 GB, IDE)Click to expand...

Could be a faulty HardDrive

Firstly always do external backups (ie to CD\DVD Flash Media; ...)

Try Checkdisk on your HardDrive
Then after that do a Drive Diagnostics


Also please put your System Specs information in your Profile
Not in the post

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I was running a regular spyware and antivirus sweep with AVG and SuperAntiSpyware. The SAS found a few items to remove, and then asked for a reboot. I selected yes and when the machine came back up, I could log on, but the only thing that loaded was a blank blue screen with a cursor (that moves). Num Lock and Caps Lock both toggle, but I have no ability to right click, CRTL-ESC and CRTL-ATL-DELETE have no effect. Tried to boot in normal, safe mode w/networking and safe mode - all boot the same way. I have my XP disk and did a repair install, but no luck. I have been looking at the recovery console information online. I ran a CHKDSK /P and which found one error, and a CHKDSK /R repaired the noted error. I searched the forums but all other similar problems, everyone else has had right click capability, can pull up the start menu or get to the Task Manager. Any help you can provide would be great! Thanks

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With WINDOWS10 I am getting a blank blue screen.  Anything I can do

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My computer was being sluggish & I couldn't run any virus scans so I decided to restart & run scans before I used it again. But when I did that, it showed me this black screen with gray text saying I can either start up in repair mode or just start up normally. I tried to start repair mode but after some time, it just goes into a blank blue screen with only my cursor visible. Starting it up normally ends with the same results.

First, I have to choice repair or normal.
Then, it says 'Loading Windows Files...'
After, the screen turns blank, then blue, & I only see the cursor.
If I want to do anything, I have to manually shut down my computer.
I've tried all the options on the boot up screen too (F11 & etc) & it says everything is fine but nothing happens.

After some time, it just started to load without letting me choose repair or normal mode.
What's wrong with my computer & how can I fix it? :[

A:Vista Blank Blue Screen

hi and welcome to TSF you can try the repair but first change the boot order in the bios to boot from cd/dvd http://www.vistax64.com/tutorials/91...up-repair.html

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A while ago, i broke the section separating two usb drives, but it still worked fine, until once i inserted my usb stick, and my computer went off and blew the fuse in the plug. After that, when i turn on my computer, it starts up normally, and when the log in screen should come up, all i get is a blank blue screen, shown in the picture.

Anyone else experienced my problem, or got any ideas how i could fix it? Ive tried starting up in safe mode, but same problem occurs.

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Hey, I built a computer for the first time and I recently updated my GPU from a Radeon HD 4350 to a Radeon HD 6790. When I played games w/ the Radeon HD 4350, I never got the blank blue screen problem and now that I installed my new GPU, the radeon hd 6790, I start to get it randomly while playing games and even from watching youtube videos. I even replaced my 500w PSU to a 775w PSU, but that didn't help.

I also don't know what type of drivers I need for my graphics card. I just downloaded AMD catalyst driver and a profile from the AMD website

Can someone help me out here please.
I appreciate all the help I can get. Thank you.

-ASUS Sabertooth 990fx (new)(up to date)
-AMD fx-6100 6-core CPU (new)
-A70 Corsair HighPerformance CPU Cooler (new)
-Corsair XMS3 16gb RAM (4x4gb 1333mhz) (new)
-XFX RADEON hd 6790 (new)(using a DVI to VGA adapter by EVGA)
-750gb hard drive (new)
-Thermaltake 775w Powersupply (new)
-Thermaltake full tower case (about 4-5 years old)
-23 inch HP monitor
-Windows 7 Ultimate x64
-Installed once and only once
- age of computer is 1 month


Also when I turn off my computer over night and turn it on in the morning, I get a blank blue screen in the first 10 minutes I turn it on. Then when I restart it, my computer lasts without a blank blue screen for a couple of hours without watching videos. It won't last if I watch videos.

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Blank blue screen (not BSOD) sometimes appears after booting windows 7 32 until the desktop. The computer does not respond to pressing ctrl-alt-del and reset. Only if I turn off the power. In serious games, and stress tests, no problems. Last updated bios on the MB ASUS. All drivers and windows updates are latest. In what may be the reason? Please help!

A:Blank blue screen (not BSOD). Please help!

Troubleshoot the problem by performing a 'clean boot'. Instructions here http://support.microsoft.com/kb/929135

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Blank Blue Screen

I had a virus on my PC called antivirus pro. I ran Malwarebytes to get rid of it and then when the PC automatically re-booted, after I logged in through the Vista log on screen a blank blue screen came up.
Windows appear constantly in the blue screen saying that it is trying to run task manager but that it can't find the program files to do so. I can't acces task manager or do anything in the blue screen, the windows key doesn't work either. I can CTRL ALT DEL to get back to the log on screen that's it. I have started up in safe mode and run some free registry cleaners however nothing is working. I also tried to run some repair commands from the command prompt but again no success. Help??

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My computer froze and I restarted it. When it was restarting, it just got to a blank blue screen and never went further. The cursor shows but that is all. Tried restarting again but am only getting the same results.

Im pretty illiterate with computers so any help would be appreciated.

A:Blank Blue Screen with cursor

Hi oldirty,

Can you boot into safe mode by tapping on the F8 key during the boot sequence? If not, please post that here. If you can get to the alternate menu, choose safe mode and go into an account with administrative rights. Then try going back to a restore point from before this problem started.

If you've never done this before, Go to Start / All Programs / Accessories / System Tools / System Restore
check the box to Restore my computer to an earlier time and click on Next. You'll see a calendar with highlighted dates. Choose one of the dates just preceeding these problems and allow your system to return to that date.


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Hi all,
I have twice recently had my PC freeze on me. Everything freezes and Ctrl + Alt + Del does not work to bring up Task Manager. Shortly after, a blank blue screen (no error messages or codes at all appears.) It then takes me to re-start the PC before it appears to return to normal.

Does anybody know what is causing this problem and how to resolve it?

Thanks in advance for your time.


A:Blank blue screen of death

Hi Jonathan :wave:

Welcome to :grinthumb

You may find these to be helpful links...

How to post a new thread in this Guide.

Before posting you should read all the Posting Guidelines.

To access technical support Forums.

Many users like to post system specs in their Profile.
System Specs are always helpful when you seek support, (see the first two suggestions).
And helpers may ask that you post some of your specs in your thread.

Other online TechSpot guides Here.

You really should post your question in the BSOD forum
here... http://www.techspot.com/vb/menu46.html

Before you do so, be sure to read the posts at the top of the page "Before Posting Your Minidumps"

Short version...
Be sure to give us as much information as you can...
a. System specs (Hardware, and running software, including OS (and SP) security software)
b. A full description of what you were doing when the system failed.
c. A Zip file with your minidumps (up to five, the most recent ones, from folder "Windows\Minidump"
d. If you do not yet have it, a program like Everest can help to narrow down some hardware issues before getting into the dumps.
See here for Everest. http://www.techspot.com/downloads/4864-everest-free-edition.html

The post at the top of the page has more instructions for you to follow.
We'll try to help when we see your next post.

Enjoy your Stay

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Hi thanks for the direction.

So, what's happening is...

I suddenly get a BLANK blue screen--no errors--BLANK. I had been getting multiple ones before, then I updated lots of drivers...and it seemed to be working fine. It's def a lot better now than before, but still wonky.

It seems to really throw a fit when I IM...but it will also spontaneously get "blue" and shut down. <--yes, I meant the pun. lol.

So I came across your site and ran the diagnostic tools...zipped and attached. (It won't let me attach them again, grr)

I'm very new at this... Smart, just new to tech talk. Any advice would be helpful, thanks again for your time.

Oh yeah, is there a way to delete my other post?


A:BLANK Blue Screen Shuts Down PC

Glad to see you made it. FYI to anyone else that's going to help, her files are available here: http://www.techsupportforum.com/atta...lth-report.zip

Bugchecks vary between 0x8E, 0xD1 and 0x19. I believe that Avira Antivirus is to blame. Please remove it using this tool: http://www.free-av.com/en/products/3...oval_tool.html

Once you're done with that, replace it with Microsoft Security Essentials: http://www.microsoft.com/security_essentials/

You should also try updating your video and sound drivers if possible. They'll be available from your laptop manufacturer's website.

Let us know how you make out. Good luck!


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I built A computer 2 months ago and it had alot of problomes, so I brought it to staples and they fixed the problom and got it all set up, they said that there was a problom with the ram but it auto coreected it self or something, I also replaced the Hard Drive. So for the past 2 days is has been working but today. I turned it on no prboblom. I installed 4 things, sims 3, Firefox, windows updates, and a usb wirless card. After installing all that I reboted and it still worked. So I shut it down for now. Well I came back to it and rebooted and after the 4 little orbs made the windows icon about 15 seconds after the screen got a blank blue screen and reboot. and I dont want to sound like a noob but BLUE SCREENS SCARE THE CRAP OUT OF ME. I know I'm a wussy but if I have to see another blue scren I'll.... poop my paints XD. but the computer was working I even tested sims 3. I do have the stock fan right now but what would have caused that blank blue screen?

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I get a blue blank screen after entering my login details in Vista home premium HP laptop and stays there in the blue blank screen for 3 to 4 minutes and then my windows starts up .
I searched the net for the same and came to know it might be because of uninstall file problems, activeX problems, etc and was suggested to download RegCure software.
But it does only a scan but doesnot fix the problem.

Kindly advice me with an optimal solution to fix this.

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After the login screen shows the welcome screen, my computer does not load my desktop or anything. . . just a plain blue screen. When I try to start explorer manually via task manager, it says that it cannot find it and to make sure I typed it correctly. I can access everything just fine in safe mode but not in normal. When I open the command prompt it says the directory is c:\windows\system32 instead of c:\users\home (home is my user name). I think there may be a virus or something that is preventing explorer from starting in normal mode. If anyone can offer any suggestions, any help is greatly appreciated. Thanks in advance.

A:Blank blue screen after login, please help

There's no error message with the blue screen?
Can you get into Safemode?
Reboot the computer and after the initial screen shows, start tapping the F8 key. If "Boot to last know good configuration". try that or Safemode w/networking

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Hi guys, this is my first post, so real sorry if this is the wrong part of the forum to post this. ok, i got a brand new computer today, running vista, and i got a refurbished as new moniter too(the computer wasn't refurbished). had the computer on for acouple hours and i loaded up cod4. firstly the game stuttered and froze and then i got the blank screen saying no sync, i shut down the computer, non of the controls worked by the way. i restarted it, and loaded up cod4 again, same thing happened. so i tried looking in google for the answer but couldn't find anything. i swapped the moniter cable over to the other port in the graphics card to see if that made any difference, it worked fine for about twenty minutes and then the screen went blank again with the same message, the game didn't freeze or stutter though. so....is it the moniter? my new computer? do i call the tech department tomorrow for the computer u think? any suggestions!? i've been waiting for this rig for 3 weeks so am pissed that i can't play my games!! lol the graphics card is the ati radeon 4870 2gb so it should be great!
thanks in advance

A:Blank screen saying no sync in a blue box

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Hi all, recently i got this problem with my PC. After my PC finishes its boot up process, the monitor always turn into a blank blue screen. I have tried to follow instructions from other threads, like pressing F8 to enter safe mode, but it simply doesn't work. Now i'm really stuck in this thing. This is the only two process happens after i turn on the power:



I really need your help to solve this problem. Really-really-really appreciate your help

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