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Laptop Always Restarts on the 2nd attempt to Sleep.

Q: Laptop Always Restarts on the 2nd attempt to Sleep.

The Dell Laptop inspiron 15 AMD A10 processor 16GB RAM.
Ive been dealing with this issue for months and been on multiple forums with absolutely no solution.
The computer always sleeps on the first lid close, clicking start menu sleep button, and power button, AS IT SHOULD.
But when I open the laptop the 2nd time, I use it for whatever i need, and then I close the lid, or press power button, or click sleep in start menu, the whole computer does a restart.
So here is what happens if I wasnt clear ( 1st attempt to sleep works, 2nd attempt to sleep restarts, next sleep works, then the next sleep restarts, etc etc etc) **On each 2nd attempt to sleep, the fan and hardrive never turn off it just instantly restarts without pause**

This is a new laptop.

My dumpfile says something about a kernel power error each time the computer restarts on the 2nd sleep attempt, but all the support has ignored that for some reason. I will be more than happy to supply a link to my dumpfile if someone would like to have a look at it.
Solutions Ive already tried:
I updated all drivers
repaired windows 10 with .ISO
set powerplan to sleep on lid close and vice versa
set powerplan to never sleep and vice versa
set powerplan to never turn off hardrive and vice versa
set powerplan to never hibernate or hybrid and vice versa
No wake timers in powerplan
No devices are waking up the laptop including wireless internet and display
I turned off fast startup in powerplan
Made a new custom powerplan with all the above options as well
Yes im using the manufacturer supplied power supply
I do not have anything plugged into my laptop ( no keyboard no mouse)
I have not installed any crazy stuff or edited anything crucial to the computer. I only have 2 music production applications.

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RELEVANCY SCORE 200
Preferred Solution: Laptop Always Restarts on the 2nd attempt to Sleep.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 92

The Dell Laptop inspiron 15 AMD A10 processor 16GB RAM.
Ive been dealing with this issue for months and been on multiple forums with absolutely no solution.
The computer always sleeps on the first lid close, clicking start menu sleep button, and power button, AS IT SHOULD.
But when I open the laptop the 2nd time, I use it for whatever i need, and then I close the lid, or press power button, or click sleep in start menu, the whole computer does a restart.
So here is what happens if I wasnt clear ( 1st attempt to sleep works, 2nd attempt to sleep restarts, next sleep works, then the next sleep restarts, etc etc etc) **On each 2nd attempt to sleep, the fan and hardrive never turn off it just instantly restarts without pause**

This is a new laptop.

My dumpfile says something about a kernel power error each time the computer restarts on the 2nd sleep attempt, but all the support has ignored that for some reason. I will be more than happy to supply a link to my dumpfile if someone would like to have a look at it.
Solutions Ive already tried:
I updated all drivers
repaired windows 10 with .ISO
set powerplan to sleep on lid close and vice versa
set powerplan to never sleep and vice versa
set powerplan to never turn off hardrive and vice versa
set powerplan to never hibernate or hybrid and vice versa
No wake timers in powerplan
No devices are waking up the laptop including wireless internet and display
I turned off fast startup in powerplan
I Made a new custom powerplan with all t... Read more

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RELEVANCY SCORE 76

Hi All
Currently my laptop running with windows 10 (64 bit) and powered with CPU AMD A10 processor and Radeon R6 GPU.
I'm having a problem with my dell inspiron 5555 series, the problem is this laptop always restart after second attempt of sleep. I've been looking around for information and tutorial but couldn't find any good solution. So far all a did was updating the driver and bios but doesn't make any change. The laptop still restart after second attempt of entering sleep mode.
I really2 appreciate for your help if you guys can come up with solution.
Cheers

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RELEVANCY SCORE 61.6

Hi there. Can't figure out why my HP laptop restarts when woken up from sleep. Under Windows 7, it worked fine. But not with Windows 8. I have played with all the settings in power configuration. Have changed from having a screensaver to none. Makes no difference. All my drivers are up to date. I do not have HP power management installed. Windows takes care of my power management. And still, it won't resume correctly. Thanks in advance for your tips.

A:Laptop Restarts after sleep

Hello gallicbear,

I had the same issue on my desktop. Using the tutorial below to add AHCI Link Power Management - HIPM/DIPM to my power plan settings, and setting it to HIPM+DIPM for both "On battery" and "Plugged in" solved this for me.

Hopefully it will for you as well.

AHCI Link Power Management - Enable HIPM and DIPM - Windows 7 Help Forums

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RELEVANCY SCORE 60.4

When I place the laptop in sleep mode (regardless of method of doing so), it restarts after coming out from sleep mode. Any sugestions for how to correct this would be appreciated.

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RELEVANCY SCORE 60.4

Hi all, My t450s restarts instead of waking from sleep when it's been left in sleep for a prolonged period. It has happened multiple times and I cannot figure out what the issue is. It seems to only happen when the laptop is not plugged in to AC. That is, it always boots fine when it's waking while it's plugged in. What gives? How can I fix this? Cheers,

A:T450s laptop restarts instead of waking from sleep

Hi,
 
You're sure it's cold booting and not resuming from hibernation?
 
Have you checked you sleep settings to make sure it's not set to hibernate after a set time when on battery?  That's how I have mine set:  sleep and if that goes on for an extended time, hibernate.
 
Z.

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RELEVANCY SCORE 60.4

Hi,

I have HCL ICON 1015 laptop, I have brand new HDD installed and just installed Windows 7.

My problem is when I shutdown my laptop every thing looks fine i.e. logging off, shutting down. But after couple of minutes the rotating wheel in front of "SHUTTING DOWN" stops rotating, power LED stays on and fan also stays on. HDD stops blinking.

My laptop is 3 years old and power LED is no longer as bright as it used be.

Thanks for you time and consideration.

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RELEVANCY SCORE 60.4

hi, since a few days ago i have this weird problem, my latpop Y50-70 restarts everytime it enters sleep mode and I want to wake it up.I have windows 10 installed and I've uptated all the drivers.any solutions?

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RELEVANCY SCORE 60.4

This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer crashes then restarts. I don't have any USB devices plugged into my laptop, just the power cord. Does anyone know how to fix this?

A:Laptop crashes/restarts when waking up from sleep

Does anyone have any ideas? This is frustrating.

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RELEVANCY SCORE 60.4

This has been a problem for the last couple of months.
If i 1. close the lid or 2. go to the so called "start" menu and hit sleep, about half the time I listen and hear that my laptop has restarted itself. If i keep the lid open and watch, it clearly restarts, and sometimes it brings me to that screen that says, windows has not started properly and it gives me the option to run normally or change to safe mode. i can run normally and everything is fine.
PLEASE do not tell me to go to power options because VISTA FAILS is not an option and my power options are just fine and do not have to do with this. I would like an intelligent answer. Thanks.

A:My Laptop restarts instead of goib to sleep 50% of the time.

darn it, i posted in the wrong topic, sorry, i just woke up to a NOT ASLEEP computer. hopefully I can still get some help.

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RELEVANCY SCORE 60.4

Hello everyone. So since a few days my laptop has been acting strangely. Every time my laptop goes to sleep or I close the lid it restarts when I press a key or open the lid again. I have no idea what is triggering this. I tried resetting my laptop, but every time I do so my laptop restarts about half way through. I have looked at several settings like at the power options but nothing has worked so far. The way laptop restarts is different too. The ASUS logo appears twice and it takes a lot longer to restart than normal. I have an ASUS N551JB running Windows 10. I don't know what to do now, I have looked at several forums but nothing has worked so far. If anyone could help that would be great!
 

A:Laptop restarts every time it wakes up from sleep

What do you mean by "Resetting may laptop"?

Did this machine come with Windows 10 or was it upgraded to it?
 

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RELEVANCY SCORE 59.6

Hi,

I've just installed Windows 8 Pro 64bit edition on my Dell XPS L502X, overall the system runs ok but today i notice strange long restarts after waking up from sleep mode / hibernate and then it when back to the logon screen. Windows then will display a memory dump error.

Please help, could this be a driver issue?

A:Laptop restarts after sleep / hibernate in Windows 8 Pro 64bit

anyone? please help..

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RELEVANCY SCORE 59.6

Hello.

After upgrading from windows 8 to windows 10, the laptop wont wake up correctly and just restart.

I have an Asus Q551LN

* Upgraded the latest drivers of everything, including the intel hd graphics, the same with the nvidia integrated ones and then downgraded.
* I did a clean install of my OS.
* Checked and settled many options in the power management, recommended from other users/forums/etc.
* Disabled and Enabled again the Intel Management Engine
* Flashed new BIOS firmware.

Nothing worked for me.

If someone can help me clarify the problem, I would be very grateful.

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RELEVANCY SCORE 54

Well, I'll give a few more details. It is actually a friend's computer, which initially had Forefront Client Security from Microsoft. I removed that and tried to install a trial version of ESET, which did not install. He had Malwarebytes from before and I ran a scan in Safe-mode. It detected 4 items, which I made it remove. The actual problem is that I cannot open the main items in the control panel. I can still uninstall program from the button in My Computer, but cannot open the Action Center, Network and Sharing Center...you get the tone. The Security service is stopped and my explorer.exe restarts everytime I try to start it. And there is a suspicious 'Windows Update' icon in the notification tray, which disappears as soon as I hover my mouse over it. I was suggested to run a scan using  http://www.freedrweb.com/cureit/?lng=en, which yielded 4 results. I removed all of them, but the problem persists. Please help me. I'm a student and about 30-40 of us have this problem.
 
 

A:Whenever I attempt to open the Control Panel, explorer.exe restarts..

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===--RogueKiller--Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit Quit all programs that you may have started.Please disconnect any USB or external drives from the computer before you run this scan!For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start.Wait until Prescan has finished ...Then Click on "Scan" buttonWait until the Status box shows "Scan Finished"click on "delete"Wait until the Status box shows "Deleting Finished"Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+===Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)2: DDS.pif3: DDS.COMDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the re... Read more

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RELEVANCY SCORE 54

I use the Stardock Start8 start menu, and from there I sometimes select the Sleep option. When I do for the 1st time in a session, all that happens is the video signal to the monitor is turned off. The screen goes black, and the computer continues running as normal. And as soon as I move the mouse, the screen come back on. That is not a proper "sleep" as I understand it.

However, if I select Sleep again from the start menu during the same session, it then not only turns off the signal to the monitor, but shuts down the power to the computer except for the RAM, and the power button blinks. In other words, it goes into a true sleep mode as I understand it.

So my question is: why does my machine not go to sleep on the first attempt? I can reproduce this same behavior in each new user session [i.e. after each reboot]. My computer obviously can go to sleep, but why not on the 1st request to do so? This does not seem like a "feature" to me, so I'm guessing something is off in my configuration.

I have an up-to-date and other fully functional install of Windows 8.1 Pro x64 as far as I know.

I'd greatly appreciate any help in figuring this out. Thanks!

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RELEVANCY SCORE 54

Hey everyone,

So I haven't been around here in a long time, but I've run into a crashing problem on my gaming computer. The problem started probably a week ago (no major changes to the computer that I can recall). Basically, anytime I give my desktop the command to sleep, the screen fades to black as if it's going to sleep, but then it just sits like that for several minutes before switching off completely. Upon rebooting it, Windows 8 will inform me that the computer had to shut down unexpectedly, etc. This happens every time I issue the sleep command (or at least the vast majority of the time) for maybe a week now. I've attached the SF Diagnostic Tool report. If someone could let me know what is causing this problem suddenly, I would very much appreciate it.

Thanks!

A:Crash on attempt to sleep

BSOD's at sleep issues generally are caused by chipset, storage, video, or networking drivers - so update 'em all!

This device is not working, please uninstall it:





Hamachi Network Interface ROOT\NET\0000 This device is not working properly because Windows cannot load the drivers required for this device.



The memory dumps blame e1i63x64.sys - your Intel wired network driver. Please:
- download a fresh copy of the latest, Win8 compatible version of this driver
- uninstall the current version from your system
- install the freshly downloaded version
- monitor for further BSOD's

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

lmimirr.sys Tue Apr 10 18:32:45 2007 (461C108D)
RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
http://www.carrona.org/drivers/driver.php?id=lmimirr.sys

LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys

ntk_PowerDVD12_64.sys Thu May 12 08:30:24 2011 (4DCBD2E0)
Cyberlink PowerDVD driver. Often OEM installed on systems
http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD12_64.sys
... Read more

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RELEVANCY SCORE 52.8

Been having issues with PC restarting or sometimes BSOD when trying to wake from Sleep.
Please help!

SYSTEM:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: HP Pavilion P6000 Series BIOS: BIOS Date: 07/24/10 10:35:03 Ver: 6.08 Processor: AMD Athlon(tm) II X2 250 Processor (2 CPUs), ~3.0GHz Memory: 5120MB RAM Available OS Memory: 4864MB RAM Page File: 2591MB used, 7132MB available

ERROR:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x0000000000000020, 0xffffffffc000009d, 0xfffffa8004ec87c8, 0x0000000000000000). A dump was saved in: c:\windows\minidump\100714-26644-01.dmp. Report Id: 100714-26644-01.

A:Windows 7 restarting after attempt to wake from sleep

Try updating your Display driver. Try another display driver.

Other Power Options and Sleep Mode Problems

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RELEVANCY SCORE 48.4

I recently downloaded the Sims 3 Pets from Origin. Think it's possibly not a coincidence that when I searched through the similar topics for the virus that people had the Sims 3 in their files. I checked the file location for something MalwareBytes picked up and it was created the day I downloaded this game. I can't seem to get rid of this virus. Microsoft Security Essentials, Windows Firewall and Windows Update will not turn on. When I scan with M Security Essentials and with M Security Scanner it gets to a certain point and then comes up saying there is a critical error and the laptop will restart in one minute. What can I do to get rid of this virus? I've uninstalled M Security Essentials now and have installed MalwareBytes. My details are:

64 Bit Operating System
Dell Inspiron N7010
Windows 7 Home Premium

The same restarting seems to happen on MalwareBytes. It's got to the same file on a quick scan three times:

C:\Windows\Installer\{c614d3bf-243a-3fd7-a4fd-36cd3756874b}\U

There are three files inside:

[email protected]
[email protected]
[email protected]

Once it's identified it, it says it urgently needs to restart.

Microsoft Security Essentials identified it as Win64/Sirefef.B

From MalwareBytes:

Malwarebytes Anti-Malware (Trial) 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.11.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Bethany :: BETHANY-PC [administrator]

Protection: Disabled

11/08/2012 19:46:55
... Read more

A:Win64/Sirefef.B - MSE, Windows Firewall, Windows Update will not turn on - Restarts every minute when attempt to use M Security...

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

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RELEVANCY SCORE 47.6

Hi
I am uploading the minidump file. My pc restarts randomly when it goes to sleep i.e. when I come back after keeping it idle for sometime. I also performed the Intelburntest which says the test is successful. I am also uploading the screenshot of event viewer and bluescreen viewer. I bought this PC in December 2015

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RELEVANCY SCORE 47.2

System will restart out of sleep mode, but only when the charger is unplugged. Running an XPS 13 9350. Recently installed the following updates to Windows 10: 

Security Update for Adobe Flash Player for Windows 10 Version 1607 (for x64-based Systems) (KB3194343)
Update for Windows 10 Version 1607 for x64-based Systems (KB3176936
Security Update for Adobe Flash Player for Windows 10 Version 1607 (for x64-based Systems) (KB3194343)
Update for Windows 10 Version 1607 for x64-based Systems (KB3176936)
Feature update to Windows 10, version 1607

Thinking of rolling back the anniversary edition updates, but I wanted to check for support first.

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RELEVANCY SCORE 47.2

iam using windows7 32 bit...i just installed it yesterday...
today when i'm making it 2 sleep..
it just restarts...n asks if 2 start windows normally or in safe mode...
n system starts again with rebooting....
i tried many times ..but same thing ....its rebooting

plz any1 help me out of this

A:pc restarts when sleep is selected

You have started filling out your system spec's, but HP is not much to go on. Google up the model number if you are unsure about them.....

Is there any compelling reason to use the sleep mode? You can write a book on hibernate/sleep problems....

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RELEVANCY SCORE 46.4

After my computer wakes up, I get a BSOD and it restarts. After running BlueScreenView, the error points to ntoskrnl.exe. Technically, my mobo supports Windows 8, but there are very limited drivers. I ran Windows 8 for close to a year with no problems but had to recently reinstalled it due to a BIOS update that was needed to support the two new amd gpus that I put in. I have since set the power options to never sleep and have not encountered the error since, but would like to make sure I don't have any driver issues. Thank you for any help. Attached is the .dmp file.

A:BSOD after sleep, restarts, driver_power_state_failure

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

Ntoskrnl.exe is the kernel (core) of the OS. If it was actually to blame, then you'd be seeing many more problems other than the occasional BSOD. Most often this is due to other, 3rd party drivers that have corrupted the memory space that ntoskrnl.exe occupies.
This can also be due to hardware issues, or Windows issues.

First, please get ALL available Windows Updates.

Although I haven't noticed this in the past, I'm seeing more and more memory dumps with antivirus programs AND Malwarebytes running. I'd suggest only running one antivirus in memory at a time - to include Malwarebytes.

Please uninstall the CD/DVD program that uses GEARAspiWDM.sys
It was mentioned in the dump file and could be a problem.
I'm uncertain as to which program uses this (many manufacturer's use it) - so please uninstall any program that writes to disks.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Please DO NOT UNINSTALL this one - it may make the system unbootable:
HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Mana... Read more

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RELEVANCY SCORE 46.4

Hi,
I'm new to this forums so greetings to all!!
And have had some problems with Win7 lately most of which were solved..
So now each time i put the machine (Dell Inspiron 9400) into "sleep" it goes well but when waking up it actually reboots giving me the "unexpected shudown options"!
This's getting me nutts! I rarely shutdown my computer and since I installed Vista never restarted for anything but the two SPs installations..

Please HEELPPP!

Sorry if my english is that bad..

Neo

A:Win7 wakeup from sleep restarts!

Hello and welcome to SF

The type of symptom you're experiencing is frequently resolved through updating the BIOS and hardware-related drivers: NIC, video, chipset...

Therefore, that would be the first place to start. Otherwise, if you're confident that the machine is already on the latest BIOS and drivers, please go through this procedure to collect the information necessary to understand the crash:

http://www.sevenforums.com/crash-loc...d-problem.html

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RELEVANCY SCORE 46.4

I have a new (custom) PC. When I wake the computer from sleep after a few seconds the programs (if any are open) freeze and it restarts.

PC: ACPI x64-based PC
OS: Microsoft Windows 7 Home Premium
PROCESSOR|: QuadCore Intel Core i7 870, 3200 MHz
MAINBOARD: Intel Kingsberg DP55KG
SSD: Corsair CSSD-F120GB2 12OGb (System and Programs)
HDD: WD Green 1.5TB
HDD 2: WD Green 1.5TB
DIMM1: Corsair 4 GB DDR3-1066 DDR3 SDRAM
DIMM3: Corsair 4 GB DDR3-1066 DDR3 SDRAM
VIDEO CARD: Matrox MP-PCIe-9064
MONITORS: 2 NEC MultiSync LCD2170NX

It goes without saying, any help would be greatly appreciated

A:PC freezes and restarts waking from sleep

Run Disk Check

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8008c47690, fffffa8008c47970, fffff80002d865d0}

Probably caused by : hardware_disk

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RELEVANCY SCORE 46.4

Occasionally during Sleep Mode, the laptop restarts for unknown reasons. But I just noticed that it has restarted when I log in.I'm not sure whether this is caused by background updates of Windows 10, because I don't see a screen with updating or anything. AFAIK, the random restarts happened when the laptop ran on battery mode, but maybe that happens by accident.I already configured in Energy Manager that the hard disk never gets turned off, but that apparently doesn't work. What suggestions do you have to solve this random restart issue, without disabling sleep mode after X minutes?

A:Yoga 910 sometimes restarts during sleep mode

Windows will not update while in sleep mode, since your system is effectively turned off, so that is not the issue. Normally when you system is in sleep mode for a while, it eventually goes into hibernation (writes the data from memory to the hard drive) and shuts off.   This is to preserve the battery, and to prevent data loss should the battery die. The data is written to a hidden file on the root of the C:\ drive called hiberfil.sys, which is usually pretty large, about 6GB or so, and sometimes that file gets corrupted, and cannot be read when you try to resume, and thus the laptop reboot since it has no saved state from which to resume.     To fix that problem, you need to disable hibernation, and then re-enable it by following the steps below.. Disable/re-enable hibernationRight Click on Start and select Command Prompt (Admin)In the Command Prompt (Admin) window, type:  powercfg.exe /h offIt will take a minute or so for the command prompt to return as it deletes the existing hiberfil.sys fileOnce the prompt returns, type: powercfg.exe /h onThe prompt should almost immediately return, and the new hiberfil.sys file has been created.Close the Command Prompt (Admin) window Hope that helps. Cheers,

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RELEVANCY SCORE 46.4

Hi, I've just got a new computer a few months ago, which sadly have been having a few problems
I've experienced a couple of BSOD during the few months that I've had it, and they all seem to occur a ramdom times :/
The other problem that I've been experiencing is that the computer will restart while sleeping. Most of the times when this happens, I will come back and find the computer on, showing the BIOS menu which seems a bit weird :S

I hope someone in here can help fix the problems

A:Random BSOD and restarts while in sleep

Hello,
remove Asus bloatware and check for GPU updates. Also please state the exact model of your laptop.

Code:
ASMMAP64.sys Thu Jul 2 11:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

atkwmiacpi64.sys Wed Sep 7 03:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

AiCharger.sys Fri Sep 23 04:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

CLVirtualDrive.sys Mon Dec 26 14:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

vstor2-mntapi20-shared.sys Fri Feb 22 12:27:11 2013 (5127560F)

vstor2-mntapi20-shared.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

vmci.sys Sat May 18 03:19:18 2013 (5196D716)
VMware
http://www.carrona.org/drivers/driver.php?id=vmci.sys

usb3Hub.sys Fri Jun 14 15:49:08 2013 (51BB1F54)

usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

plctrl.sys Thu Jul 11 05:23:44 2013 (51DE2540)
ASUS Power Level Control Driver
http://www.carrona.org/drivers/driver.php?id=plctrl.sys

VMNET.SYS Thu Jul 18 21:... Read more

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RELEVANCY SCORE 46.4

Attached is my BSOD zip file. I have an ASUS S400CA laptop and have no idea what the problem is. Please let me know if you need any other details. Thanks in advance for your help!

A:BSOD After Sleep - Computer Restarts

The WER section of MSINFO32 shows crashes due to wireless drivers.

Please visit Windows Update and get ALL available updates. In particular, your secdrv.sys driver dates from 2006 - and my Win8 system has the 2012 version of this driver.

Next:
- download a fresh copy of the latest Atheros wireless drivers for your system
- uninstall the current Atheros wireless drivers
- install the freshly downloaded drivers
- monitor for further BSOD's

AiCharger.sys dates from Thu Sep 22 22:04:40 2011 - please uninstall the Asus AICharger software, it is known to cause BSOD's in some Windows systems.

ASMMAP64.sys dates from Thu Jul 02 05:13:26 2009 - This is the ATK Hotkey ATK0101 ACPI UTILITY. Please update it to the latest Win8 compatible version.

atkwmiacpi64.sys dates from Tue Sep 06 21:44:52 2011 - This is the ATK WMIACPI Utility. Please update it to the latest Win8 compatible version.


Code:
Loading Dump File [C:\Users\Owner\Downloads\060213-21937-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
Machine Name:
Kernel base = 0xfffff801`2227a000 PsLoadedModuleList = 0xfffff801`22546a20
Debug session time: Sun Jun 2 ... Read more

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RELEVANCY SCORE 46.4

My computer recently just stopped waking up from sleep/hibernate and restarts the computer. I have tried these things (in this order). I don't want to clean install all over again unless I have to and I really want to know what is causing the problem.

Updated video drivers and tried disabling a few USB options (allowing system to sleep). It seems like the problem started a couple of weeks after I upgraded the video drivers using microsoft update. Intel has it's own driver update utility, but everytime I ran it the utility gave me two choices, neither of which worked. ("Not compatible with your PC). It's very frustrating.
The BIOS is up to date (99% sure). Version 212. Unless they updated the BIOS without changing the number. I updated the BIOS shortly after Windows 10 came out, from the ASUS site.
I have tried a upgrade Win 10 repair install.
Refreshed the PC (keeping files).

I ran virus and malware scans in both normal and safe-mode, nothing found.
ANY HELP WILL BE GREATLY APPRECIATED.

EVENT LOG BELOW ​Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/3/2016 9:56:37 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Laptop-Andy
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/eve... Read more

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RELEVANCY SCORE 46.4

I have Sager NP8760 laptop with win7 64 Prof and a built-in fingerprint reader. I run dual monitors as I have an attached Dell 24" on the DVI out.

This machine worked flawlessly the first 2 months. When I started it up, or woke it from sleep, the fingerprint security came up, I swiped my finger and every thing was fine. Resolution and Icons were where they should be.

However, recently the startup has gotten pretty erratic. Restarts sometimes do not find the 2nd monitor, the logon always brings up the password dialogue rather than the fingerprint reader, and after start up, often both monitors are reset to a much lower resolution and in clone mode. Another restart sometimes cures it.

I don't recall changing anything. I'd like my machine to return to starting up fresh or from sleep with the fingerprint reader, and with the desktop and monitor layouts that I left it with.

Any suggestions?
Thanks

A:Huh? Sudden screwiness with restarts or sleep.

Welcome!

If possible, a system restore might do the trick. If a program you installed is causing the conflict, it will fix that.

The monitor problem almost sounds like a driver issue. I recommend updating your graphics card drivers, or uninstall them and install a fresh copy.

You may also try a repair install, if the other suggestions don't work.

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RELEVANCY SCORE 46.4

My PC reboots/restarts when I attempt to wake it up by pressing the keyboard after having put it to sleep or hibernate. I do not get a BSOD.

Thanks for the help!

A:Restarts when coming out of Sleep or Hibernate

Make sure that your video driver is up to date in comparison to the manufacturer's website. If your system is an HP/Dell/Toshiba, install the drivers listed from their site instead of from AMD/Intel.

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RELEVANCY SCORE 46.4

Win 7 64-bit desktop
OEM OS
Machine age = approx 2 years.
OS has not been reinstalled since purchase.

My computer restarts while waking up from sleep. Can't remember when it started, I reckon about 5-6 months ago, maybe more.

Thanks in advance! Really appreciate your help.

A:Win 7 desktop restarts while waking up from sleep

Only one recent memory dump. The reports are missing a lot of information.
Please run them again and let them finish before closing them out. More instructions here: http://www.sevenforums.com/crashes-d...tructions.html

Looks like your wireless drivers. Please:
- download a fresh copy of the wireless drivers from the PC Manufacturer's website
- uninstall the current wireless drivers
- install the fresh copy of the wireless drivers and monitor for further BSOD's

If this is a wireless USB device, you can expect BSOD's when using older drivers.
Here's my rant about wireless USB devices:





Quote:
I do not recommend using wireless USB devices. Especially in Win7 systems.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


If this doesn't solve the issues, please run Driver Verifier according to these directions: Driver Verifier Settings

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoi... Read more

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RELEVANCY SCORE 46.4

On windows 8.1 updates up to date as of a couple of weeks ago.

Sometimes when it's time for the computer to shut down and sleep on the auto timer it clicks off and resets instead of sleeping.

Only started happening the past week or so.

Any ideas?

A:Computer restarts instead of going into sleep mode

Try Restoring to an older date, prior to this starting to happen.

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RELEVANCY SCORE 46.4

I have a Surface Pro 3 running W8.1 with all updates installed. When I wake the computer from sleep mode, all my open programs are closed and the computer has restarted. In looking at system event logs it indicates that a Kernel-Power issue occurred and the system has restarted. I know of two others in my office that have similar problems. Thanks for you help.

A:SP3 Restarts randomly when in sleep mode.

What do you have in common with the other 2 systems? I'd especially look at wifi enabled programs.

Looks to me like a networking problem, most likely with something related to the wifi.
Please run Driver Verifier according to these instructions: Driver Verifier Settings
I suspect that something is interfering with the wifi, but it hasn't left any traces in the memory dumps.

Be sure that you have ALL available Windows Updates for this system.

Analysis:
The following is for informational purposes only.

Code:
**************************Wed Mar 18 14:00:15.208 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031815-7375-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
System Uptime:0 days 2:55:00.802
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe00101f9b060, fffff80218221960, ffffe001019ae270}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00101f9b060, Physical Device Object of the stack
Arg3: fffff80218221960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001019ae270, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
CPUID: ... Read more

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RELEVANCY SCORE 46.4

Everytime I put my computer to sleep or hibernate and wake it up, the computer restarts. How can I figure out which driver is causing this?

A:Computer Restarts on Sleep/Hibernate

Hi Shrutishah Welcome to SF,

One way to find is to check the Event viewer
Start > Eventvwr > Application
Check for Errors

Hope that helps

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RELEVANCY SCORE 46.4

Whenever my routers security is on my laptop says local only but when the security is off, the laptop connects fully to the Internet. Why does this happen?
 

A:Why does my laptop do this? PLEASE ATTEMPT

you already have a thread going on this at http://forums.techguy.org/networking/1049288-computer-connects-but-local-only.html . Please do not create duplicate threads as that can cause confusion as to what has and has not been attempted as a fix.

closing thread, thanks.

v
 

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RELEVANCY SCORE 46.4

Ok first of all, this is not a duplicate of my previous post so Don't close it because you think I am becaus I am just done with the previous post it is useless. Anyways, Whenever my routers security is on my laptop says local only but when the security is off, the laptop connects fully to the Internet. Why does this happen?
 

A:Why does my laptop do this? PLEASE ATTEMPT

Ok first of all, this is not a duplicate of my previous post so Don't close it because you think I am becaus I am just done with the previous post it is useless. Anyways, Whenever my routers security is on my laptop says local only but when the security is off, the laptop connects fully to the Internet. Why does this happen?Click to expand...

how is this NOT a duplicate post of this

http://forums.techguy.org/networking/1049944-why-does-my-laptop-do.html

please answer the question here
http://forums.techguy.org/networking/1049288-computer-connects-but-local-only.html

why is this different - I will close this post until we know why its different to this post
http://forums.techguy.org/networking/1049288-computer-connects-but-local-only.html
 

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RELEVANCY SCORE 46

Hi, I've been trying to set up my old Acer Aspire Timeline X pc as a Plex media server. I noticed that the laptop immediately wakes from sleep. When idle it'll eventually go into sleep mode and then immediately wake again. This is confirmed from the event viewer log but the reason for wake is listed as unknown.

Running powercfg -requests from the command line indicated Legacy Kernel Caller preventing sleep mode but I can't figure out what the root cause is. I have just clean installed Windows 10 and even after that the PC won't sleep. I've tried disabling network drivers etc but no luck. I have also noticed that when I opt to shutdown from the Windows 10 start menu, the PC shutsdown but then immediately boots again. So it's restarting not shutting down. Don't know if the two are related?

If anyone can offer any advice I'd appreciate it. It'll make a good media server PC but I don't want it running all the time. Thanks in advance.
 

A:Acer notebook won't sleep + restarts not shutdown

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RELEVANCY SCORE 46

Hello all,

I would just like to start off by saying that this is my first post. So, thank you in advance for taking the time to read this.

As the title suggests, I am having issues waking my computer. I have read through numerous threads with this same problem, but none of them seem to be having the same issues as I'm having.

Upon trying to wake my computer from sleep mode (forced sleep mode), it will either freeze and has to be reset or it has already reset itself and is sitting on the start up screen where it says something like, "Continue with previous Windows session," or "Reset and start a new Windows session."

If I choose "Continue with Previous Session" it says, "Loading Windows," but before it gets to the username welcome screen it freezes and has a blinking hyphen in the top left corner of the screen. When this happens I need to reset my computer yet again and choose the "Reset and start a new session" option.

Any ideas what might be happening? I have updated my drivers and checked my ram with Windows Memory Utility.

Oh, and just today I was testing Sleep Mode. I put the monitor to sleep but couldn't wake it back up either. I could hear the computer running but the display would not turn on. So yet again, I had to reset the computer. Not sure if this was a coincidence or if it is related (which I'm thinking it is).

Now just some FYI's:

I can only use forced sleep mode because from day 1 of building t... Read more

A:Windows 7 Restarts from Forced Sleep Mode

Do you still need assistance with this issue?

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RELEVANCY SCORE 46

After a recent clean install on a new SSD connected with ESATA rear port(and powered by a usb adapter),
ive been having this problem.

I'm running Windows 7 64 bit Professional w/ SP1
Keep in mind this computer has no internet so the only update ive installed was SP1 standalone installer. No updates past SP1....I've looked into the hotfixes and none of them seem like they would fix this specific problem.....

I leave the computer overnight

I hit the mouse or keyboard to wake the pc up.

Everything seems normal, The login screen comes up and it says locked. I type password.

As soon as i click to open a program or anything. Windows freezes and Restarts within 10 seconds. ( restart cycle, 1. Bios Splash screen 2. esata connected drives are shown 3.Resuming Windows 4. Login screen - locked)

I've noticed that instead of "Starting Windows" is says "Resuming Windows" while it restarts.

I've tested to see if a document stays open after restart and it does. So realistically the sleep is working.

It's not a major problem. It's just been annoying me for awhile. My old install did not restart itself after resuming from sleep.

I can say one thing, it's not the bios ( i did some research on the settings)
The bios is set to S3 (suspend -to - ram)
Power Settings are
Allow hybrid sleep (on)
usb selective suspend (enabled)
hibernate (off)
turn off hard disk after (20 mins)
require a password on wakeup (yes)
allow wake timers (enabled)
put the computer to sleep ... Read more

A:Windows 7 64 bit restarts after resuming from sleep mode

Very odd. Do the event logs reveal anything?

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RELEVANCY SCORE 46

My computer freezing, restarting, and crashing when i hit sleep.  
 
I am not sure what is causing it, I have run memtest86 and hard drive tests but it doesn't give me errors when running tests. I've also run malwarebytes, windows defender, reg clean, super anti spyware on it.
 
I had Windows 7 originally, no issues.  I reinstalled to Windows 8 (clean install) and had no issues for a while then for the last year or so I've had issues.  So when 8.1 came out I did another clean install to hopefully fix things but no luck.  It seems to be happening more frequently.  I am open to running other tests to figure out what is up. Windows 8.1, after a clean install, crashed about an hour or two into using it, but after I did all the updates and installed office etc.   I've updated drivers where I can easily find updates / used Windows update.
 
Any help is appreciated! and thank you in advance for any time you put in to helping me!
 
 
Here is my Speccy 
http://speccy.piriform.com/results/Fnyu55iLVWyIlE4UwUEwz65
 
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by Ed (administrator) on 30-11-2014 at 21:45:01
Running from "C:\Users\Ed\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11... Read more

A:Computer freezes, restarts, crashes on sleep

I'm not a log guy, but some things you might check - CPU temperature and general heat of your system, making sure it's not getting too hot and crashing. It can give you weird/strange errors. The kind of problems you're seeing on a clean install suggest a hardware failure/problem of some kind. If you do a completely clean install and it's still freezing up even with no new programs installed - all I can think of would be to update all motherboard drivers, bios and get all windows updates installed. Anyway, I'll let the log guys dig into that LOL. Just some places to start. Also - Power supply could be faulty or under powered.Merged posts - Hamluis. also i forgot to mention that when i got to my computer's properties it says both the processor and installed memory are not available.

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RELEVANCY SCORE 46

Fairly recent build, been on the EVGA forums, MB has the latest BIOS (previous versions do the same thing).

Is there a way to find out what on my network keeps my computer from staying shut off? Is there a setting I need to change some where? I have everything set to default presently so I can start from square one in diagnosing this problem.

A:Computer restarts when I click shutdown and won't sleep.

I did disable WOL for my i217 port from within the BIOS, but I'd still like to know what the issue is.

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RELEVANCY SCORE 46

Hi,

I've just installed Windows 8 Pro 64bit edition on a 600gb VelociRaptor hard drive, Asus P6X58D Motherboard, I7 950 cpu my bios is up to date if that matters. The system runs ok except for several times i notice it freezes and then restarts after waking up from sleep mode / hibernate. I have read other post with the similar issues but were resolved with different fixes. I have attached the W8 File Collector results I hope you can help Thanks

A:Windows 8 crashes and restarts when returning from sleep

Welcome to Eight Forums.


Code:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
This is a very common bugcheck.
OVERLAPPED_MODULE: Address regions for 'nvlddmkm' and 'nvlddmkm.sys' overlap
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID: AV_nvlddmkm+ed8db
5: kd> .exr 0xfffff88009baa508
ExceptionAddress: fffff88004f728db (nvlddmkm+0x00000000000ed8db)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 000000000000008c
Attempt to read from address 000000000000008c


This is blaming your graphics card driver, possibly RAM either system RAM or graphics card RAM.
We have been seeing a lot of crashes from nVidia graphics drivers.
Rollback or download a driver from before the 310.xx drivers.

From your System Event Logs:
There are a lot of these.

Code:
Event[1124]:
Log Name: System
Source: Ntfs
Date: 2013-01-15T20:09:24.540
Event ID: 55
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Garry
Description:
A corruption was discove... Read more

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RELEVANCY SCORE 46

If anybody has an idea of the faulty part in my computer...I'm thinking it's the motherboard or the ram...(Memtest x86 shows a tons of errors on the ram...but I think it's two bad ram slots...since the board only HAS two.) Thank you SO MUCH!!! I really appreciate it! I've attached the two minidump zips below!

OS Windows 7 Ultimate 64 bit
CPU AMD FX-8120 STOCK CLOCKED
Motherboard MSI 760GMA-P34 (FX)
Memory Crucial Ballistix Tactical 2x4 Gig 1866Mhz @ 9-9-9-24 1.65V
Graphics Card Integrated ATI Radeon 3000

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800034C317C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\123116-16068-01.dmp
C:\Users\Reedtard\AppData\Local\Temp\WER-24741-0.sysdata.xml

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RELEVANCY SCORE 46

My computer has been little weird lately. When I'm doing almost nothing, and computer is basically under 0% stress ( reading FB for example ) it's okay, but soon as I start some program, and the computer goes under stress ( fans start to go faster ) it kind of 'freezes' for sec, then continues.

This hasn't really bothered me so much until today.

I Was playing League of Legends and the game ( match ) was loading. My fans were running very lightly, even thought it was loading ( I have putted the fan speeds to slowest from Asrock autotuner about 3 months ago, not a one problem has occurred until recently this weirdness ). Anyway the moment when the match was about to start, first my fans went crazy, then the screen went black, fans slowed down, and it said " computer going to sleep " or something. Then few seconds later it shutdown and restarted. This same thing happen'd 2-3 times in row, when I was trying to get back to the game. Now I'm here writing this and running a virus check. It seems like it doesn't crash until I open up some heavy program.

Anyways, I got some Minidumps. I'm hoping you could analyze them and check if you can find any reason for this.

My specs are in my profile.

Thanks in advance !

- BenQ

A:Computer goes into sleep mode, then immediately restarts.

I can't read rar. It does sound like a overheating problem. Use a program like this.
Open Hardware Monitor - CNET Download.com

Remove the over clock and see if you still have the same problem.

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RELEVANCY SCORE 45.6

Hello this is my first post and I'll try to describe the issue best I can

Specs:
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: CORSAIR VENGANCE 2X 2gig 1600mhz ddr3 2 X 4gig 1600mhz ddr3 1.50v = 12gig of Ram
Video Card: Powercolor Radeon HD6950
Operating System: Windows 7 Ultimate 64-bit
Motherboard: Asus P8P67 R3 Socket 1155 USB 3.0 Bluetooth 8 Channel Audio ATX Motherboard
Power : Antec TruePower New 650W Modular PSU
The Issue started to happen after adding more Ram (extra 8 gig of ram on top of 4) and Replacing Fried GPU (ASUS HD 6850 )
all at the same Time)
so what happens? when I turn on the PC it switches off after 3 seconds (blank screen) I repeat the process 1-3 times (for some reason its random. Rarely it switches on straight away)
like 1 in 10 I'll get message that that over clocking failed on top of that (everything is on stock settings) mostly after sleep mode

after all of that to proceeds to boot and everything works fine. it does not stop me in normally using the machine but its definitely annoying and I would like to fix it since I'm not planing on reinstalling system from scratch anytime soon
 

A:Solved: constant restarts reqired after sleep mode

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