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TP Yoga 12 black screen, no cursor, nothing one ex...

Q: TP Yoga 12 black screen, no cursor, nothing one ex...

Hello friends, I hope everyone is doing well. I need some help, please. I have a Lenovo Yoga 12, Machin type 20DL laptop, which is just about 8 months old. It however just went out of warranty, since the original purchase (brand new in box) was made just about 12 months ago, but I was gifted it for the holidays. When I turn it on, I am getting a blank screen, not even a mouse cursor. I have tried to attach it, via the mini HDMI to an external screen but nothing. The external screen goes into power saving mode, I guess because it is not getting transmission from the laptop? When I turn on the laptop, I get the red power light, and the keyboard back light comes on, and I can hear a sort of acceleration sound, maybe the fan coming on and off? But nothing else. I have tried pressing the various function keys, e.g. to project it on a screen, to open the BIOS, but I do not see anything. Does anyone have any suggestions please? I will really appreciate any help. Thank you very much,

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RELEVANCY SCORE 200
Preferred Solution: TP Yoga 12 black screen, no cursor, nothing one ex...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 79.2

My new Yoga 2 13 (I7  Hybrid Disk, Windows 8.1) frequently reverts to a black screen with working curser after user password has been entered at startup.The machine is working in the background and CTRL/Alt/Delete will bring up the menu allowing access to Task Manager etc.Shutting down and restarting eventually fixes the issue until the next time. Bios and patches are up to date.There are many reports of this type of problem for Windows 8 for all types of machines, but no one appears to have a definitive fix.I noticed that the machine starts correctly (at least it has not failed yet) if I unplug the Logitech wireless mouse dongle.Has anyone else had this scenario or similar?










Solved!
Go to Solution.

A:Yoga 2 13 Black Screen with Cursor after Login Wir...

I have the exact problem.I reset the computer 3 times this week and I have again the problem.My quest is the hard drive problem AVCarter wrote:My new Yoga 2 13 (I7  Hybrid Disk, Windows 8.1) frequently reverts to a black screen with working curser after user password has been entered at startup.The machine is working in the background and CTRL/Alt/Delete will bring up the menu allowing access to Task Manager etc.Shutting down and restarting eventually fixes the issue until the next time. Bios and patches are up to date.There are many reports of this type of problem for Windows 8 for all types of machines, but no one appears to have a definitive fix.I noticed that the machine starts correctly (at least it has not failed yet) if I unplug the Logitech wireless mouse dongle.Has anyone else had this scenario or similar? 

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RELEVANCY SCORE 78.4

A couple of days ago, I shut down my Yoga 2 13 Laptop and shut the lid. The next day, I opened the lid, and pressed the power button to turn it back on. Now, all I get is a black screen and if I touch the screen or touchpad, I can see the cursor move. I can boot into safe mode and see the menu options there. I get the same black screen if I reboot with an external HDMI monitor attached. On a couple of occasions, I have seen a message that said something like 'Windows failed to load...' and I think it attempted a reboot from there. I see the Lenovo splash screen, then the screen goes black. The power button is steady on. If I close the lid, the power light starts to blink as if it were asleep. When I open the lid, I see the Lenovo splash screen, but the screen goes black. I have tried the following:doing a system restore to two different restore pointsused Startup repair to attempt to fix with no luck disconnected battery Any thoughts as to what the problem might be and what to do to fix it? Or any additional troubleshooting advice? Thank you, Skordy

A:Yoga 2 13 Laptop black screen with movable cursor

Hi Skordy18 , 
 
Welcome to the Community Forums.
 
As same issue when even on safe mode most likely indicate corrupted start up files. 
 
You can use a recovery disc ( if you manage to create one before it happened ) or any similar versions of Windows to lauch repair . If all options of advance repair have been exhausted and the repair would not work , consider backing up your files (either removing the harddrive and placed on an external harddrive enclosure to be backed up on another pc or loading a rescue media to boot from).
 
One key recovery would always be the last option as it would delete everything and reimage the machine back considering if this is a software issue with Windows.
Running hardware diagnostics can also help.
 
Update us how things go.
 
Regards

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RELEVANCY SCORE 66.4

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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RELEVANCY SCORE 64.8

 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

A:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

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RELEVANCY SCORE 60.4

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

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RELEVANCY SCORE 60.4

Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!
 

A:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum
 

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RELEVANCY SCORE 60.4

my PSU went out and i had it replaced and since i replaced it i havent been able to boot my pc. i plug everything in and hit the power button it immediately goes to a black screen with a blinking underscore cursor in the upper left corner about 1/4 of the way from the left side. all my fans work, the hard drive is running.

Vista (64 bit)
AMD Phenom x4 9100e 1.6GHz
ATI Radeon x1950 Pro
4 Gb RAM
Power supply was from another pc i had that i didnt use anymore, same wattage just had the 6 pin PCIe connector i needed, the one currently in it is the stock one that came with the tower.

no clue what to do, F1, F2, ESC, DEL keys dont work to get to BIOS, the only responses i get are CTRL+ALT+DEL kind of restarts i think, my monitor goes to standby when i do it for a brief period of time but then fans kick on again and same black screen.

also when i hit the pause/break key it stops the beeping that is coming from the mobo. *note* if i hit the key during the beep then its continuous noise.

anyone have any advice?? any would be appreciated!!


*Edit - just to clarify, i get zero load up of anything, there is no loading screen prior to the black with blinking cursor, as soon as power is on it immediately goes to this screen.


*Edit - again i forgot to put that the 6 pin PCIe connector needed for the x1950 pro is non existant in the new PSU and i havent gotten an adaptor yet for it. dont know if that would be the reason i cant boot BIOS or windows. the original gr... Read more

A:Black screen blinking cursor immediately on boot, no load screen...

sounds like you need the PCIe power connector to run your video card. Try removing the card and enabling the onboard video until you get a new PSU or adadpter.

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RELEVANCY SCORE 60.4

When I turn on my computer all I get is a black screen with the flashing cursor up in the left corner of the screen. Any ideas as to how to correct this? I have a Dell from he'll computer-- inspiron E1505 about 8 years old and just had windows 7 home edition installed on it

A:Black screen with flashing cursor in upper left corner of screen

Hey I just went through something very similar. I found that my SATA cable connecting the hard drive to the motherboard had failed. I replaced it with a new SATA cable, and it booted right up. Try the cable first if you have one lying around, plus its a cheap solution. If you replace the cable and it still won't boot up, it might be your hard drive. Seeing as how your machine is that old, it could fail at any time.

Do you get anything on the screen when you turn it on?

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RELEVANCY SCORE 60.4

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!

Thanks!

A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

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RELEVANCY SCORE 60.4

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

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RELEVANCY SCORE 60.4

Hello,

My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.

A:Unable to start - black screen or empty blue screen w cursor??

Hello JoLaRo and welcome to Seven Forums.

One of the Forum experts has prepared a couple of tutorials that might help you out.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

If you're still having issues after following the tutorials, please post back.

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RELEVANCY SCORE 60.4

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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RELEVANCY SCORE 60.4

Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

A:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

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RELEVANCY SCORE 60.4

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

A:Black screen on startup, showing cursor, doesn't go to log in screen.

  
Quote: Originally Posted by alexsmom2009


I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[


SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

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RELEVANCY SCORE 60.4

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.
 

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

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RELEVANCY SCORE 60.4

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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RELEVANCY SCORE 59.6

hi, i recently had a virus on my computer. did numerous scans and did a restore that made my computer go into a continously restart loop on bootup. ive managed to fixed that with couple recovery console commands and finally did a windows xp pair with the disk. had some problems installing some drivers. after the installation repair was finished, computer rebooted, but then the screen would be stuck on a black screen with a cursor in the middle after the windows logo with loading bar. the login screen doesnt show? ive tried numerous ideas from ctl alt delete, and shift + f10. ive hit shift 5 times, and i heard a noise, but nothing pops up for sticky keys. ive booted in safe mode, and it shows all the files loading then it gets stuck with the black screen with the "windows professional" thing on the top and bottom with the cursor. im guessing it has to do with the video card driver? i need help. thanks.

oh and im running on windows xp professional, thanks

edit:

okay so i decided to do the xp repair again to see if it would fix it and did shift + f10 to bring up command prompt and typed sysdm.cpl to see what drivers were missing.
there was a yellow explation mark on the following:
+Display adapters
- Video controller (VGA compatible)
+Modems
- PCI modem
+Network
- Realtek RTL8139 Family PCI Fast Ethernet NIC
+ Sound, video and game controllers
- Multimedia audio controller
+ System devices
- Microsoft System Management BIOS Driver
+ Universal Seria... Read more

A:stuck on black screen with cursor after loading screen

Does it boot in safe mode?

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RELEVANCY SCORE 59.6

Hello,

I'm new to the forums, but I find myself coming to this site a lot to fix my windows computer, so heck why not join?!

Problem
Recently, my computer starts up windows and after the loading screen it just sits at a black screen forever with a cursor and it doesn't even make it to the log in screen. I have tried safe mode with the same results.

What I've Done So FarTried to Repair Startup with Windows DVD
Tried to use sfc /scannow at boot (Says pending changes and needs to restart)
Tried logging into my Ubuntu partition and virus scanning (None found)
Tried copying Reg Files from Regback into config while I was in Linux
Tried to Repair Install (But I can't log into Windows )
Tried to bootrec /fixmbr /fixbot /RebuildBcd (Which destroyed my dual boot linux grub, but I was desperate. And still nothing) Interestingly though, after I do /RebuildBcd command it says something like "Found Windows Installations: 0"
Tried to System Restore (Gave me an Error, wouldn't you know)

At this point I'm not to confident that this can be fixed. If anyone has any ideas I'm willing to try. Or if you have any snazzy suggestions on how I could fix it using another computer, I have a different Windows Pro x64 computer that I can put the HD in if there's someway I can save my data/fix it/repair install from there. I just don't know how.

Edit: I finished the chkdsk and there were no bad sectors, though it did give me a message "Failed to transfer logged messages to... Read more

A:Black Screen w/ Cursor After Windows Loading Screen

Do you have any external drives connected by usb? I had a similar problem, and found that I had to turn off the usb drives when I re-booted. I still do that whenever I re-boot for any reason.

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RELEVANCY SCORE 59.6

Going to my sisters tonight to attempt to fix her PC. Was working fine this morning but this afternoon - Upon startup everything runs fine until after the windows splash screen everything goes black and the only thing visable is a cursor, but nothing to click, cannot ctrl=alt=del, cannot right click. Cannot enter safe mode at all, last good configuration doesn't work either. Computer is still running, fan whirring, lights flashing. Fan has been cleaned and power supply checked, no change. Cannot get into anything to run explorer or virus check. She is running Windows XP SP3. I'm unsure of when sp3 was installed. I understand this may be an issue, along with video and graphics drivers, display settings, corrupt registry, flat CMOS battery or loose internal connections.

My questions are -
What can I do to actually get into the computer to check if it may be these problems?
Does anyone know of any more problems that could be causing this problem?
 

A:Black screen with moveable cursor after splash screen

Welcome to TSG, Kiwichick. You stated....

Fan has been cleaned and power supply checked, no change.Click to expand...

It's very possible that in cleaning the machine something may have become loose. (It happened to me before,
a sata cable wasn't completely connected.) Check all of the connections at both ends. Any cables or straps
need to be tightly seated to the HDD as well as the connection to the mobo.

Before you open the case, disconnect all peripherals and press the power supply button in for approx. 30 seconds
to drain the remaining flea power. It sounds like a loose cable to the drive.
 

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RELEVANCY SCORE 59.6

Hello,

I bought a new computer in September, Dell N5050. The first problem occurred in November, I made prntScr: http://i49.tinypic.com/2gsjp5y.png
This problem is solved: I thought it's a virus, I downloaded Advanced SystemCare (I had McAfee) this scanned my computer and found a four Trojan.

Then came a new problem.
I turn on computer, starting windows, black screen with a cursor about 8-9 minutes, log on and welcome screen loading about 5 seconds.
OR
I turn on computer, starting windows, black screen with a cursor about 1-2 minutes, log on and welcome screen loading about 6-7 minutes.

I really don't know, what it depends on.
What is problem? How I can fix it?

PS: my native language isn't English. Sorry for mistakes.
PS: I have Windows 7 Home Premium 64bit.

Thanks,
theHappie.

A:Welcome screen load time or black screen with a cursor

First thing I'd do is getting rid of Advanced System Care. It's a system optimizer, and Windows 7 does not like optimizers. I'd bet that it is responsible of the slow start.

Second, ASC isn't an antivirus, or if it is I never heard of it. Which isn't a good sign. Install a good antivirus and run a full scan, I like Avira (my favourite, which is free and nuked all evil things I threw at it), but other people like Microsoft Security Essentials (again free, but less powerful than Avira).

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RELEVANCY SCORE 59.6

Hi there, I hope everyone is well.

I have a strange issue that started happening recently. System restore doesn't help as it happens with multiple machines.

I have a lobby display running from TV via HDMI to EXTRON to Ethernet and back again to the computer in the server room. I have had this setup for a little over a year now working just fine. We recently got a new computer (We lease) for the lobby display and after setting it up, I only see a black screen with a white cursor. I have troubleshot this a little too much that I am now not sure if it's a windows update, video card update, or possible the EXTRON. However, when hooking up a laptop it works just fine as it should.

Please note that I can see post boot and the CTRL ALT DELETE screen just fine, but once logged in I just see cursor. If someone moves cursor I can see it from the lobby display. If I uninstall the video card driver I see everything perfectly fine but when running presentation it's not focused for obvious reasons, so I can't leave it like that.

I have used a Desktop with AMD and latest drivers as well as down graded drivers, issue still is present. I use an older nvidia card FX570, same deal with drivers, still the issue is present. I use a new computer with a new nvidia card, and it works. but unfortunately we do not have any of those available and that's a really expensive machine.

here is where it gets even more strange;
If I hook the computer up directly to the TV and not behind the extron devi... Read more

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RELEVANCY SCORE 59.6

Hi fellas,

I have a Dell Dimension 8400 which stopped working three years ago. It was running Windows XP with SP 2 or 3 - I can't remember for sure. It has 2GB RAM and a 256MB ATI Radeon graphics card.

Whenever I boot up it goes straight to a black screen with a flashing cursor on the top left. There is no Dell splash screen and no option to access the BIOS by tapping F8. This Dell has four indicator lights on the back to let a user know if there is a problem. The first three lights are green and the fourth one in orange. I looked this up on the manual and it says refer to technical support.

So far I have tried the following:
Removed optical drives to see if the machine would boot up without them - it didn't. I am not confident enough to start taking parts off the motherboard just yet.
Booted up without any additional peripherals attached including mouse and keyboard
Tried booting up from an old Windows XP install disc - that had no effect either

So I am pretty much stumped as to what to do with this machine. Doing a Google search, others with the same problem have been unable to fix it. I just want to know if it is worth the time to revive this machine, or to let go. Any help would be appreciated.

Thanks
 

A:Black Screen, Flashing Cursor, No POST Screen

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RELEVANCY SCORE 59.6

Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

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RELEVANCY SCORE 59.6

Apologies if this is in the wrong section.

I have a Dell Inspiron 1750, and the owner said that his son installed BearShare and it's been giving him complications. He told me it sometimes freezes when he tries to start the computer, and has to give it a hard shut down. I (hopefully) removed BearShare with Malwarebytes and MSE, yet I can't seem to find why it's not letting me boot up regularly.

It boots into safe mode fine, and I can access everything from there, but when I try to restart into regular mode, it just hangs after 'Starting Windows' with a black screen and active mouse cursor. I've tried various tutorials from searching "black screen, active cursor", "laptop frozen after starting windows" etc, but nothing that I try works.

After a few hours of research I keep seeing the reoccurring phrase 'shell', I believe it's not being loaded correctly or at all. I've tried a fix by Prevx that said it would fix the black screen to no avail.

But here's the funny part. Sometimes it boots to Windows fine and everything acts as it should. There's been several times I was about to call the guy and tell him that the laptop is finished, but I hesitated and restarted just to see if it was fully fixed.

Vid: Dell - YouTube

Let me know if I need to post further information.
-Dustin

A:Black screen, cursor active before login screen.

I would try some more scans to be sure
Anti-rootkit utility TDSSKiller
Windows Defender Offline
run some hardware tests
RAM - Test with Memtest86+
and when you can get it to boot
Disk Check
a system file check
SFC /SCANNOW Command - System File Checker
and have a look through these handy tutorials
Troubleshooting Windows 7 Failure to Boot
Startup Repair
and if all else fails
Repair Install

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RELEVANCY SCORE 59.6

Hello all,
I have a HP dv6 series laptop, 6gb, with an upgraded video card. I'm running Windows home premium 64bit. I've had the computer for six months and have had no problems up until now.

I had it set to sleep when I closed the lid. I opened it up and it seemed to come to life, fans running, etc. but the screen remained black. After trying a few things I shut it down. Now when I start it, the following things happen:

-I have a black screen, no cursor, no beeps, no other sounds, nothing. I tried putting in my password without seeing the screen but it does not respond.
-The hard drive spins for a few seconds, then stops.
-the fan runs constantly
-the caps lock and wireless lights stay on
-the cd tray ejects and seeks discs normally
-the power light and logo lights stay on
-the fingerprint scanner does not light up, but the keyboard backlight control responds normally

I am away from home and will be returning in a couple of days when I can try to reinstall stuff from the CDs. In the meantime, has anyone else encountered this problem?

Thank you kindly in advance!

A:Black Screen, no cursor, on my own

After the initial panic wore off I more thoroughly checked various blog posts and found one that seemed to describe my problem exactly. I tried the fix and it worked!

Here's what to do:

1. Make sure the computer is unplugged
2. Take out the battery
3. Open the laptop and hold down the power button for 30 to 60 seconds
4. Leave the battery out and connect the power adaptor
5. Power on
6. If it all works, then power off and feel free to reconnect your battery

I'm not computer-savvy enough to know what this did, but it worked. I hope it works for others, too!

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RELEVANCY SCORE 59.6

Hi and thanks in advance, On occasion in the past when logging into one of my users on my computer (Win 7), I've gotten a black screen with a functioning cursor. It now seems to happen every time I boot up. I can move the mouse where ever but there is nothing else to see. Sometimes it has taken some time and then my desktop shows up finally. Other times after waiting for 5 or 10 minutes there is nothing and I reboot. I am able to access the task manager and if I use the c: prompt and type in explorer.exe, it helps speed the process up and the desktop will pop up a bit quicker. It only happens with this particular user (I have two on the computer). I've run chkdsk and scannow and neither showed any problems. I've run Avast and Malwarebytes also so nothing. I've attempted to clean up some old programs (only utilizing about 2/3s of my hard drive) and the start up thinking its something that's slowing it down. I've also run a processes check and removed some unneeded processes from the start up. In addition I've changed to the MS desktop default. That may have helped to shorten the time between loading the desktop and getting the actual desktop. So far nothing seems to really help. It also happens in safe mode and again, only with this user. If I log into the other user first and then log into this user the desktop seems to pop us with no issue. Running an older Dell Inspiron 620 with an i-3 quad core 2120 3.3 gz, 8gb, 64bit system. Thanks again... Read more

A:black screen with cursor

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RELEVANCY SCORE 59.6

I have a Dell Inspiron 1200, Win Xp Home... older laptop.
I've tried reinstalling windows, went threw all steps, reboots..windows screen loads then it goes black with the cursor again. Every now and then the cursor will change to laoding but nothing ever loads. I just want to get my pictures of the laptop without having to go spend a bunch of money. I've read several threads about doing a repair when booting from cd but i don't see a repair anywhere. I'm pretty good with computers most of the time so any suggestions on how to get this running so i can get my stuff of it would be great! Please & Thanks!

A:Black Screen can see the cursor!

Hi and welcome to TSF see the info here Advanced troubleshooting for general startup problems in Windows XP

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RELEVANCY SCORE 59.6

I'll be as specific as I know...

About four months ago, I received a computer as a gift. However, about two weeks ago, while booting, I got a screen asking to run (I believe) a scan on my drives. After the scan was done, The computer completely shut down. When I tried to turn it back on, where the log in screen should be with the accounts on it, I had only a black screen, but I could see and move my cursor.

I have done everything I could think of, tried to start in Safe Mode (same thing happened), tried to boot in Last Best Configuration(same), put hard drive in another computer and defragged it(No Results), and tried putting my Windows XP CD in to do a System Restore(Same thing happens). I don't really have very much on the computer, so a restore would not be too painful. Is there anything that I NEED to do when booting up with my XP disk to perform a restore?

Any advice would be helpful, thank you.
 

A:At log in, black screen, cursor only

Hi..try repairing boot record..
http://support.microsoft.com?scid=kb;en-us;314503

Welcome to TSG..
 

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RELEVANCY SCORE 59.6

co worker asked me to help her fix her comp without erasing anything on the hard drive cause nothings backed up..

The subject says it all about the main issue, so having an issue getting stuck on a black screen with flashing cursor right after bios runs its memory tests.. I cannot enter bios or windows.. just get stuck on this screen. Only thing I have successfully been able to do is boot off a windows XP CD.

So far I have removed the hard drive and connected to my PC so I can run a virus scan.. it had several viruses which I have removed but that didn't fix the issue, I also fixed a 3 short beep message from the mobo by replacing the ram with new ram and replacing the cmos battery as well.. might not be connected with the black screen issue but there was an issue with those so I am mentioning it as well.

Any help would be greatly appreciated.. and remember suggestions of reformatting and re installing windows or using a past restore point will not help me. Any new info comes up I ll post it here.


edit: also would like to mention that trying to call up the task manager wont work cause Windows isn't loaded yet. Also I do not think there anymore issues with any hardware simply because I have the same issue if I connect the hard drive into my PC, wont boot up and stuck on black screen with flashing cursor. I've Google in the problem and so far I've read many solutions for some people but non of them apply to my situation :(

A:black screen with cursor help

If you cannot boot to BIOS, you have a hardware problem. I think you probably can boot to BIOS, because you can boot from a CD, but you need to actually do this in order to be certain. There's is no point in pursuing other avenues until access to BIOS is verified.

From the XP disk, run "chkdsk /r". You might get lucky, have chkdsk fix the Master Boot Record and everything works after that.

You need access to BIOS in order to see if the hard drive is recognized. If it's not, there's nothing that can be done to the HD.

Post specs of the Power Supply, as well as temps and voltages as reported in BIOS.

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RELEVANCY SCORE 59.6

After uninstalling hidden driver (I know that was NOT smart), it was a Generic Pnp Monitor, I had two of them and got delete happy and uninstalled one. Upon reboot, I now have a black screen, cursor flashing, circles as if loading, then cursor again. I know from reading other forums with similar issues that booting into safe mode with networking will let me reinstall necessary driver? BUT, when I F12 boot I only get to the EUFI menu and not advanced options. I don't know how to get to advanced options on start up, (as I also have a password to even get to login screen, Dell Inspiron 3521 (15")), and can't recall if I F2 AFTER entering initial password? Thanks anyone, everyone!

A:Black screen, cursor only ..

You will need to perform a system recovery to restore your system.

Within my personal experience, I've never had this issue before, but have heard similar issue with removing a monitor driver, as it could be linked with your graphics driver.

Not sure what your system recovery button is, but if you by chance have any documentation with that laptop, try and find your recovery button, could be F11 pressing rapidly before boot, or F9, but not sure, as each computer is different.

Also, another way you could get into the Windows 8 Advanced options, as I have had to do this before,

While it says Dell, and the dots are spinning, hold your power button and do a full shut off, do that about 2 or 3 times while booting, in that spot. During one of the boot attempts, it will say "Preparing Automatic Repair", and it will try to repair, but will just tell you to restart. Click cancel, or something of that sort, it will bring up a menu to continue to Windows 8.1/ or 8, or say Troubleshoot, There should be an area that says "Refresh PC or Reset PC, Or Advanced options, also there, it should show something about a Recovery Media, click on it, and the computer should reboot and start the recovery process.

In the Advanced options, there is also an Advanced startup tab, to start in safe mode, if you choose to try that route, but hope this can help you.

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RELEVANCY SCORE 59.6

Two weeks ago I had my computer left running and when I went to use it the PC had locked up and there was a strange screen which I can't recall now. I rebooted it and ever since it has been freezing up. After running it a while the flashing black screen comes on with a flashing cursor in the top left corner. I have to reboot again and everything still freezes up every couple of minutes. The mouse moves but you can't click on anything. Playing a song on media player it freezes at least three times before the song is complete. I tried going back to Last Known Good Configuration, Malwarebytes, Tweaking.com Windows Repair, Paretologic RegCure, Spybot and Microsoft Security Essentials. It is still happening. I am desperate. Nothing works. Here are my specs:
 
Windows 7 Ultimate
Service Pack1
Manufacturer: Biostar
Processor: AMD Athlon ™II X4 620 Processor 2.60 GHz
Installed memory: 12GB
System type: 64 bit system
 
I am not sure if the hard drive is crashing or malware is taking over. I have searched the internet for a cure but can't find the answer. I probably have made it worse instead of better. Please help

A:Black screen with cursor

Two weeks ago I had my computer left running and when I went to use it the PC had locked up and there was a strange screen which I can't recall now. I rebooted it and ever since it has been freezing up. After running it a while the flashing black screen comes on with a flashing cursor in the top left corner. I have to reboot again and everything still freezes up every couple of minutes. The mouse moves but you can't click on anything. Playing a song on media player it freezes at least three times before the song is complete. I tried going back to Last Known Good Configuration, Malwarebytes, Tweaking.com Windows Repair, Paretologic RegCure, Spybot and Microsoft Security Essentials. It is still happening. I am desperate. Nothing works. Here are my specs:
 
Windows 7 Ultimate
Service Pack1
Manufacturer: Biostar
Processor: AMD Athlon ™II X4 620 Processor 2.60 GHz
Installed memory: 12GB
System type: 64 bit system
 
I am not sure if the hard drive is crashing or malware is taking over. I have searched the internet for a cure but can't find the answer. I probably have made it worse instead of better. Please help
Hi
You might want to backup your files before doing a reformat to see whether the problem persisted.
Thanks.
 

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RELEVANCY SCORE 59.6

Right now I have a black screen with cursor on my windows vista 64-bit home premium computer. Last night it started out by freezing up at the login screen and has only gotten worse since then. It doesn't appear as if the computer is booting in safe mode or normal mode. I want to go back to a restore point because I'm hoping an update has caused the problem, but don't know how to do that. Please help.

A:Black screen with cursor.

Okay, Do you have an Installation Disk?

Many Thanks

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RELEVANCY SCORE 59.6

So I have an old Dell 4400 with XP, and it loads with the progress bar and the fans are runnig then I have a black screen with cursor. I can load safe mode but the same black sreen happens with a moveable cursor.
Can anyone help????? Please.

There are four yellowish lights on the back.

I just mastered the bios screen but it asks me to enter my password evertime I boot it up. Can I change this and How???

I have been reading posts and trying everything.
I don't have the money to replace anything, so give me a cost free solution. HAHA. J/K. Just give me what you got!!!!

Thanks
 

A:Black screen with cursor

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RELEVANCY SCORE 59.6

I have a sony vaio i5 quad core, not sure on rest of specs but it takes a while to boot, is unable to access the boot menu and was wondering how to fix it? I want to buy a new hard drive and install w10 but will that work or is there another solution? It's
500gb so i wanted to upgrade to 3tb of storage. Any help?

Thanks, Tom

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RELEVANCY SCORE 59.6

after a power outtage, system has surge protector, it comes back up with the black screen and cursor. ctl-alt-del brings up task manager, but only after going to processes and selecting explorer does the login screen finally come up. googling brought up potential lsass not in windows (seemed bogus to me) and registry solutions like checking the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon key for being explorer. there are tons of suggestions, considering that my situation started with the power snap, is there a reliable way to check what my particular problem is and do the fix, instead of going down a bunch a dry holes?

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RELEVANCY SCORE 59.6

Hi. I hope someone can help me with this problem.

I left my computer on last Thursday when I went to work as I usually do. When I came home the screen was black with a cursor in the top left corner.

I tried rebooting, turning it off and on... Window 7 just won't load. I do not have a reboot disk or even a Windows 7 disk as it came already loaded on my computer. I think I made a back up disk but don't remember if I actually did. (If I did, I cannot find it.)

I am not completely computer stupid, but also I would never claim to be an expert either. I have never seen this happen before but from the other posts, it seems that it does.

Is this caused from a virus or is this a Windows 7 issue and how can I fix it? My computer is only a few months old......

A:black screen with cursor

Have you tried tapping the F8 key rapidly right after the BIOS splash screen disappears?
That should get you a menu that says "Repair this computer" at the top of the selections list (next will be "Safe Mode").

If that doesn't work, then use Option 2 in this post to make a Startup Repair disk: System Repair Disc - Create

Then use this post to run Startup Repair: Startup Repair
****************************
If the above procedure doesn't fix the black screen, then try the System Restore option in Startup Repair - and set the system back to a point well before this issue happened.

If that doesn't work you'll be best off backing up your stuff (by slaving your hard drive to another system) and then wiping the hard drive and reinstalling Windows.
****************************
If that doesn't work, then try these free, bootable diagnostics:





Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)


Good luck!

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RELEVANCY SCORE 59.6

Two weeks ago I had my computer left running and when I went to use it the PC had locked up and there was a strange screen which I can't recall now. I rebooted it and ever since it has been freezing up. After running it a while the flashing black screen comes on with a flashing cursor in the top left corner. I have to reboot again and everything still freezes up every couple of minutes. The mouse moves but you can't click on anything. Playing a song on media player it freezes at least three times before the song is complete. I tried going back to Last Known Good Configuration, Malwarebytes, Tweaking.com Windows Repair, Paretologic RegCure, Spybot and Microsoft Security Essentials. It is still happening. I am desperate. Nothing works. Here are my specs:
 
Windows 7 Ultimate
Service Pack1
Manufacturer: Biostar
Processor: AMD Athlon ™II X4 620 Processor 2.60 GHz
Installed memory: 12GB
System type: 64 bit system
 
I am not sure if the hard drive is crashing or malware is taking over. I have searched the internet for a cure but can't find the answer. I probably have made it worse instead of better. Please help

A:Black screen with cursor

Two weeks ago I had my computer left running and when I went to use it the PC had locked up and there was a strange screen which I can't recall now. I rebooted it and ever since it has been freezing up. After running it a while the flashing black screen comes on with a flashing cursor in the top left corner. I have to reboot again and everything still freezes up every couple of minutes. The mouse moves but you can't click on anything. Playing a song on media player it freezes at least three times before the song is complete. I tried going back to Last Known Good Configuration, Malwarebytes, Tweaking.com Windows Repair, Paretologic RegCure, Spybot and Microsoft Security Essentials. It is still happening. I am desperate. Nothing works. Here are my specs:
 
Windows 7 Ultimate
Service Pack1
Manufacturer: Biostar
Processor: AMD Athlon ™II X4 620 Processor 2.60 GHz
Installed memory: 12GB
System type: 64 bit system
 
I am not sure if the hard drive is crashing or malware is taking over. I have searched the internet for a cure but can't find the answer. I probably have made it worse instead of better. Please help
Hi
You might want to backup your files before doing a reformat to see whether the problem persisted.
Thanks.
 

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RELEVANCY SCORE 59.6

Seems to be a fairly common problem but I have a few difference than some of the posts I've read...

Did a full system scan and did a reboot. I then got the black screen but I can move my cursor and access any programs through the task manager.. (currently am typing this message with a black screen in the background)

So unlike other posts:
I have a cheap toshiba with no disc drive with no install disc
also my graphic card works fine...

I apologize if this is an incomplete post but I don't know much about PCs and I don't particularly want to get a new laptop....

A:black screen with cursor... different I think

Welcome to SF, Hagberd.

You said your graphics card works fine. Do you have the latest driver installed?

Why were you running a systems scan?

Lemur

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RELEVANCY SCORE 59.6

I was running Windows 7 on one pair of RAID 0 wd raptors, and ubuntu on a separate wd hardrive. I had been using primarily windows. Ive been running this for some time, both OS used ubuntus GRUB bootloader, and had been working fine. One day i booted up, and GRUB froze at "starting up" for Windows. Ubuntu still worked fine. I tried booting from several Windoes 7 install disks and repair disks; cannot even get to repair options, each time they would all hang after the logo on a black screen with cursor that i could move around. Following instructions on some thread i found, i flashed my BIOS and set settings to default. After re-enabling raid on the pair of windows hard drives in the bios, tried again, same result, black screen and cursor. Ubuntu install disk boots fine. BIOS recognizes all hard drives, Raid utility sees a healthy array. Am very lost, need my computer very much for work, please any help would be greatly appreciated. Thanks in advance

Specs:
Evga nforce 680i SLI mainboard
Evga 8800 GTX gfx card
Intel QX6700 processor
2 SATA plextor dvd drives
4g corsair ddr2 1066 ram
 

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RELEVANCY SCORE 59.6

Just recenetly upgraded my graphics from nvidia 750ti to a 1080 and so far I've only been having problems with it, my fps has been incredibly low on most games like overwatch rust borderlands. I've experienced stuttering sounds and very slow performance when updating a game. I have a power supply I'm going to have installed a corsair rmx 750 I've been told by several posters that my supply isn't very good at all. But recently I encountered a blue screen error, "nvlddmkm.sys" and now after starting up I get my normal log in screen asking for my password everything seems normal. After typing in my password and logging in I get a black screen with my cursor and I'm able to open task manager but nothing else seems to work I have no background or icons just my cursor and task manager. Anyone know what could of happened? Any advice is appreciated.
Specs: Intel Core i7 6700
ASUSTeK Computer INC Z170 PRO Gaming
16GB DDR
NVIDIA Geforce GTX 1080
APEVIA ATX-BT700W 700W ATX12V SLI CrossFire Power Supply
 

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RELEVANCY SCORE 59.6

My win 7 laptop,upgraded from vista, just shows a black screen and cursor partway through startup. Safe mode just increases the size of the cursor. Can anyone give me any ideas on what to do?

Thanks

A:black screen and cursor

Did this just start happening?

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RELEVANCY SCORE 59.6

SHOWING BLACK SCREEN WITH CURSOR 

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RELEVANCY SCORE 59.6

Hello forum
Thanks for taking a look at my boot up issue.
Win7 (64 bit) will not boot into regular or safe mode, after log in I get
a black screen w / cursor, and that is it. I believe the registry is corrupted.
I attempted a repair with the win7 disk, that did not help.
Is there a fix?

Thanks all
JP

Update....I searched the forum for this particular issue an found several instances of this exact problem.....not one solution however. Is there really no fix other then reinstallation of the OS? That seems really odd!
 

A:win 7 black screen w/ cursor

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RELEVANCY SCORE 59.6

Not really sure but I got a virus from a supposedly cracked version of a software. Tried to suppress all threats and restarted my laptop, then it ended up on a black screen. I've tried the "press the power button for 30 secs while hardwares are unplugged and the battery removed method". Now, tried pressing the f# keys and ebd

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