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TP Yoga 12 black screen, no cursor, nothing one ex...

Q: TP Yoga 12 black screen, no cursor, nothing one ex...

Hello friends, I hope everyone is doing well. I need some help, please. I have a Lenovo Yoga 12, Machin type 20DL laptop, which is just about 8 months old. It however just went out of warranty, since the original purchase (brand new in box) was made just about 12 months ago, but I was gifted it for the holidays. When I turn it on, I am getting a blank screen, not even a mouse cursor. I have tried to attach it, via the mini HDMI to an external screen but nothing. The external screen goes into power saving mode, I guess because it is not getting transmission from the laptop? When I turn on the laptop, I get the red power light, and the keyboard back light comes on, and I can hear a sort of acceleration sound, maybe the fan coming on and off? But nothing else. I have tried pressing the various function keys, e.g. to project it on a screen, to open the BIOS, but I do not see anything. Does anyone have any suggestions please? I will really appreciate any help. Thank you very much,

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Preferred Solution: TP Yoga 12 black screen, no cursor, nothing one ex...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


My new Yoga 2 13 (I7  Hybrid Disk, Windows 8.1) frequently reverts to a black screen with working curser after user password has been entered at startup.The machine is working in the background and CTRL/Alt/Delete will bring up the menu allowing access to Task Manager etc.Shutting down and restarting eventually fixes the issue until the next time. Bios and patches are up to date.There are many reports of this type of problem for Windows 8 for all types of machines, but no one appears to have a definitive fix.I noticed that the machine starts correctly (at least it has not failed yet) if I unplug the Logitech wireless mouse dongle.Has anyone else had this scenario or similar?

Go to Solution.

A:Yoga 2 13 Black Screen with Cursor after Login Wir...

I have the exact problem.I reset the computer 3 times this week and I have again the problem.My quest is the hard drive problem AVCarter wrote:My new Yoga 2 13 (I7  Hybrid Disk, Windows 8.1) frequently reverts to a black screen with working curser after user password has been entered at startup.The machine is working in the background and CTRL/Alt/Delete will bring up the menu allowing access to Task Manager etc.Shutting down and restarting eventually fixes the issue until the next time. Bios and patches are up to date.There are many reports of this type of problem for Windows 8 for all types of machines, but no one appears to have a definitive fix.I noticed that the machine starts correctly (at least it has not failed yet) if I unplug the Logitech wireless mouse dongle.Has anyone else had this scenario or similar? 

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A couple of days ago, I shut down my Yoga 2 13 Laptop and shut the lid. The next day, I opened the lid, and pressed the power button to turn it back on. Now, all I get is a black screen and if I touch the screen or touchpad, I can see the cursor move. I can boot into safe mode and see the menu options there. I get the same black screen if I reboot with an external HDMI monitor attached. On a couple of occasions, I have seen a message that said something like 'Windows failed to load...' and I think it attempted a reboot from there. I see the Lenovo splash screen, then the screen goes black. The power button is steady on. If I close the lid, the power light starts to blink as if it were asleep. When I open the lid, I see the Lenovo splash screen, but the screen goes black. I have tried the following:doing a system restore to two different restore pointsused Startup repair to attempt to fix with no luck disconnected battery Any thoughts as to what the problem might be and what to do to fix it? Or any additional troubleshooting advice? Thank you, Skordy

A:Yoga 2 13 Laptop black screen with movable cursor

Hi Skordy18 , 
Welcome to the Community Forums.
As same issue when even on safe mode most likely indicate corrupted start up files. 
You can use a recovery disc ( if you manage to create one before it happened ) or any similar versions of Windows to lauch repair . If all options of advance repair have been exhausted and the repair would not work , consider backing up your files (either removing the harddrive and placed on an external harddrive enclosure to be backed up on another pc or loading a rescue media to boot from).
One key recovery would always be the last option as it would delete everything and reimage the machine back considering if this is a software issue with Windows.
Running hardware diagnostics can also help.
Update us how things go.

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I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

A:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

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Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


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My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.

A:Unable to start - black screen or empty blue screen w cursor??

Hello JoLaRo and welcome to Seven Forums.

One of the Forum experts has prepared a couple of tutorials that might help you out.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

If you're still having issues after following the tutorials, please post back.

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Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

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When I turn on my computer all I get is a black screen with the flashing cursor up in the left corner of the screen. Any ideas as to how to correct this? I have a Dell from he'll computer-- inspiron E1505 about 8 years old and just had windows 7 home edition installed on it

A:Black screen with flashing cursor in upper left corner of screen

Hey I just went through something very similar. I found that my SATA cable connecting the hard drive to the motherboard had failed. I replaced it with a new SATA cable, and it booted right up. Try the cable first if you have one lying around, plus its a cheap solution. If you replace the cable and it still won't boot up, it might be your hard drive. Seeing as how your machine is that old, it could fail at any time.

Do you get anything on the screen when you turn it on?

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Hi, please i need help.
i just installed some updates on my windows 7 Dell Laptop, which the updates includes: Microsoft Essential and i updated my vlc. later on i did restart and after welcome screen i just saw my laptop black out with mouse cursor. i thought it will just be for
some minutes or maybe due to some changes i just did. but it was all like that for more than 30 mins. it was so really frustrating, i wanted to browse to do some work i couldn't do anything again i have to stay awake for two hours shutting the laptop down
and booting again still  the same thing.
after on i tried to boot in safe mode, which was successful but i realized that some of my softwares would not open, i shutdown again to boot to normal windows thinking maybe is because i boot in safe mode. it was so worst in normal windows. still on black
screen but it didnt last long for 15 mins and the desktop background came up. i was happy  but still my softwares like browser, corel and some other apps will not open, i decided to uninstall the vlc again, but showing me you dont have sufficient permission
to access the application please contact your computer administrator. i was just helpless.
the screen task bar atimes turned to white if i restart the windows or shut it down and put it on again. but windows media player works perfectly i can watch film and i can scan with the Microsoft Essential. i checked the settings to see maybe is the Microsoft
Essential i downloaded that deni... Read more

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Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

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Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!

A:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum

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my PSU went out and i had it replaced and since i replaced it i havent been able to boot my pc. i plug everything in and hit the power button it immediately goes to a black screen with a blinking underscore cursor in the upper left corner about 1/4 of the way from the left side. all my fans work, the hard drive is running.

Vista (64 bit)
AMD Phenom x4 9100e 1.6GHz
ATI Radeon x1950 Pro
4 Gb RAM
Power supply was from another pc i had that i didnt use anymore, same wattage just had the 6 pin PCIe connector i needed, the one currently in it is the stock one that came with the tower.

no clue what to do, F1, F2, ESC, DEL keys dont work to get to BIOS, the only responses i get are CTRL+ALT+DEL kind of restarts i think, my monitor goes to standby when i do it for a brief period of time but then fans kick on again and same black screen.

also when i hit the pause/break key it stops the beeping that is coming from the mobo. *note* if i hit the key during the beep then its continuous noise.

anyone have any advice?? any would be appreciated!!

*Edit - just to clarify, i get zero load up of anything, there is no loading screen prior to the black with blinking cursor, as soon as power is on it immediately goes to this screen.

*Edit - again i forgot to put that the 6 pin PCIe connector needed for the x1950 pro is non existant in the new PSU and i havent gotten an adaptor yet for it. dont know if that would be the reason i cant boot BIOS or windows. the original gr... Read more

A:Black screen blinking cursor immediately on boot, no load screen...

sounds like you need the PCIe power connector to run your video card. Try removing the card and enabling the onboard video until you get a new PSU or adadpter.

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I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

A:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

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Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.

A:Windows XP won't boot. Black screen with no cursor after the logo screen.

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I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

A:Black screen on startup, showing cursor, doesn't go to log in screen.

Quote: Originally Posted by alexsmom2009

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

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Apologies if this is in the wrong section.

I have a Dell Inspiron 1750, and the owner said that his son installed BearShare and it's been giving him complications. He told me it sometimes freezes when he tries to start the computer, and has to give it a hard shut down. I (hopefully) removed BearShare with Malwarebytes and MSE, yet I can't seem to find why it's not letting me boot up regularly.

It boots into safe mode fine, and I can access everything from there, but when I try to restart into regular mode, it just hangs after 'Starting Windows' with a black screen and active mouse cursor. I've tried various tutorials from searching "black screen, active cursor", "laptop frozen after starting windows" etc, but nothing that I try works.

After a few hours of research I keep seeing the reoccurring phrase 'shell', I believe it's not being loaded correctly or at all. I've tried a fix by Prevx that said it would fix the black screen to no avail.

But here's the funny part. Sometimes it boots to Windows fine and everything acts as it should. There's been several times I was about to call the guy and tell him that the laptop is finished, but I hesitated and restarted just to see if it was fully fixed.

Vid: Dell - YouTube

Let me know if I need to post further information.

A:Black screen, cursor active before login screen.

I would try some more scans to be sure
Anti-rootkit utility TDSSKiller
Windows Defender Offline
run some hardware tests
RAM - Test with Memtest86+
and when you can get it to boot
Disk Check
a system file check
SFC /SCANNOW Command - System File Checker
and have a look through these handy tutorials
Troubleshooting Windows 7 Failure to Boot
Startup Repair
and if all else fails
Repair Install

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Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

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I'm new to the forums, but I find myself coming to this site a lot to fix my windows computer, so heck why not join?!

Recently, my computer starts up windows and after the loading screen it just sits at a black screen forever with a cursor and it doesn't even make it to the log in screen. I have tried safe mode with the same results.

What I've Done So FarTried to Repair Startup with Windows DVD
Tried to use sfc /scannow at boot (Says pending changes and needs to restart)
Tried logging into my Ubuntu partition and virus scanning (None found)
Tried copying Reg Files from Regback into config while I was in Linux
Tried to Repair Install (But I can't log into Windows )
Tried to bootrec /fixmbr /fixbot /RebuildBcd (Which destroyed my dual boot linux grub, but I was desperate. And still nothing) Interestingly though, after I do /RebuildBcd command it says something like "Found Windows Installations: 0"
Tried to System Restore (Gave me an Error, wouldn't you know)

At this point I'm not to confident that this can be fixed. If anyone has any ideas I'm willing to try. Or if you have any snazzy suggestions on how I could fix it using another computer, I have a different Windows Pro x64 computer that I can put the HD in if there's someway I can save my data/fix it/repair install from there. I just don't know how.

Edit: I finished the chkdsk and there were no bad sectors, though it did give me a message "Failed to transfer logged messages to... Read more

A:Black Screen w/ Cursor After Windows Loading Screen

Do you have any external drives connected by usb? I had a similar problem, and found that I had to turn off the usb drives when I re-booted. I still do that whenever I re-boot for any reason.

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I bought a new computer in September, Dell N5050. The first problem occurred in November, I made prntScr: http://i49.tinypic.com/2gsjp5y.png
This problem is solved: I thought it's a virus, I downloaded Advanced SystemCare (I had McAfee) this scanned my computer and found a four Trojan.

Then came a new problem.
I turn on computer, starting windows, black screen with a cursor about 8-9 minutes, log on and welcome screen loading about 5 seconds.
I turn on computer, starting windows, black screen with a cursor about 1-2 minutes, log on and welcome screen loading about 6-7 minutes.

I really don't know, what it depends on.
What is problem? How I can fix it?

PS: my native language isn't English. Sorry for mistakes.
PS: I have Windows 7 Home Premium 64bit.


A:Welcome screen load time or black screen with a cursor

First thing I'd do is getting rid of Advanced System Care. It's a system optimizer, and Windows 7 does not like optimizers. I'd bet that it is responsible of the slow start.

Second, ASC isn't an antivirus, or if it is I never heard of it. Which isn't a good sign. Install a good antivirus and run a full scan, I like Avira (my favourite, which is free and nuked all evil things I threw at it), but other people like Microsoft Security Essentials (again free, but less powerful than Avira).

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Going to my sisters tonight to attempt to fix her PC. Was working fine this morning but this afternoon - Upon startup everything runs fine until after the windows splash screen everything goes black and the only thing visable is a cursor, but nothing to click, cannot ctrl=alt=del, cannot right click. Cannot enter safe mode at all, last good configuration doesn't work either. Computer is still running, fan whirring, lights flashing. Fan has been cleaned and power supply checked, no change. Cannot get into anything to run explorer or virus check. She is running Windows XP SP3. I'm unsure of when sp3 was installed. I understand this may be an issue, along with video and graphics drivers, display settings, corrupt registry, flat CMOS battery or loose internal connections.

My questions are -
What can I do to actually get into the computer to check if it may be these problems?
Does anyone know of any more problems that could be causing this problem?

A:Black screen with moveable cursor after splash screen

Welcome to TSG, Kiwichick. You stated....

Fan has been cleaned and power supply checked, no change.Click to expand...

It's very possible that in cleaning the machine something may have become loose. (It happened to me before,
a sata cable wasn't completely connected.) Check all of the connections at both ends. Any cables or straps
need to be tightly seated to the HDD as well as the connection to the mobo.

Before you open the case, disconnect all peripherals and press the power supply button in for approx. 30 seconds
to drain the remaining flea power. It sounds like a loose cable to the drive.

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Hi fellas,

I have a Dell Dimension 8400 which stopped working three years ago. It was running Windows XP with SP 2 or 3 - I can't remember for sure. It has 2GB RAM and a 256MB ATI Radeon graphics card.

Whenever I boot up it goes straight to a black screen with a flashing cursor on the top left. There is no Dell splash screen and no option to access the BIOS by tapping F8. This Dell has four indicator lights on the back to let a user know if there is a problem. The first three lights are green and the fourth one in orange. I looked this up on the manual and it says refer to technical support.

So far I have tried the following:
Removed optical drives to see if the machine would boot up without them - it didn't. I am not confident enough to start taking parts off the motherboard just yet.
Booted up without any additional peripherals attached including mouse and keyboard
Tried booting up from an old Windows XP install disc - that had no effect either

So I am pretty much stumped as to what to do with this machine. Doing a Google search, others with the same problem have been unable to fix it. I just want to know if it is worth the time to revive this machine, or to let go. Any help would be appreciated.


A:Black Screen, Flashing Cursor, No POST Screen

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hi, i recently had a virus on my computer. did numerous scans and did a restore that made my computer go into a continously restart loop on bootup. ive managed to fixed that with couple recovery console commands and finally did a windows xp pair with the disk. had some problems installing some drivers. after the installation repair was finished, computer rebooted, but then the screen would be stuck on a black screen with a cursor in the middle after the windows logo with loading bar. the login screen doesnt show? ive tried numerous ideas from ctl alt delete, and shift + f10. ive hit shift 5 times, and i heard a noise, but nothing pops up for sticky keys. ive booted in safe mode, and it shows all the files loading then it gets stuck with the black screen with the "windows professional" thing on the top and bottom with the cursor. im guessing it has to do with the video card driver? i need help. thanks.

oh and im running on windows xp professional, thanks


okay so i decided to do the xp repair again to see if it would fix it and did shift + f10 to bring up command prompt and typed sysdm.cpl to see what drivers were missing.
there was a yellow explation mark on the following:
+Display adapters
- Video controller (VGA compatible)
- PCI modem
- Realtek RTL8139 Family PCI Fast Ethernet NIC
+ Sound, video and game controllers
- Multimedia audio controller
+ System devices
- Microsoft System Management BIOS Driver
+ Universal Seria... Read more

A:stuck on black screen with cursor after loading screen

Does it boot in safe mode?

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Hi there, I hope everyone is well.

I have a strange issue that started happening recently. System restore doesn't help as it happens with multiple machines.

I have a lobby display running from TV via HDMI to EXTRON to Ethernet and back again to the computer in the server room. I have had this setup for a little over a year now working just fine. We recently got a new computer (We lease) for the lobby display and after setting it up, I only see a black screen with a white cursor. I have troubleshot this a little too much that I am now not sure if it's a windows update, video card update, or possible the EXTRON. However, when hooking up a laptop it works just fine as it should.

Please note that I can see post boot and the CTRL ALT DELETE screen just fine, but once logged in I just see cursor. If someone moves cursor I can see it from the lobby display. If I uninstall the video card driver I see everything perfectly fine but when running presentation it's not focused for obvious reasons, so I can't leave it like that.

I have used a Desktop with AMD and latest drivers as well as down graded drivers, issue still is present. I use an older nvidia card FX570, same deal with drivers, still the issue is present. I use a new computer with a new nvidia card, and it works. but unfortunately we do not have any of those available and that's a really expensive machine.

here is where it gets even more strange;
If I hook the computer up directly to the TV and not behind the extron devi... Read more

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My computer boots up fine and works perfectly but if you leave it untouched for awhile and let the screen saver come on and when I click the mouse to wake it back up, it will come up but when I click anything on the Task-bar the screen turns white, but I can still see the icons (like when a program stops responding), then if I click the mouse again the screen goes black with just the cursor left. I can move the cursor around the screen but I cannot do anything, I can't even pull up the task manager. I end up holding the power button until the computer turns off. The computer always boots up find afterward. This has happened a few times now. There has been a Windows update recently but it has done this before and after the update.

Windows 10
Dual monitors
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8099 Mb
Graphics Card: NVIDIA GeForce GTX 760 (192-bit), -1024 Mb
Hard Drives: C: 908 GB (652 GB Free);
Antivirus: Windows Defender, Disabled

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Alright so this is where the problem started.
This is from another forum I posted on:
"So I started a CHK DSK scan, restarted my computer, and started it. It was taking a while, like a couple hours, so I let it be. I just got home, and it was at my profile login page, and it said something about failing, so I tried to log on, and it kept saying something about it failing, so I restarted. It went to restart, and it blue screens around the time the Vista loading screen starts.. I reset my BIOS and Fail-Safe settings, and no luck.."


I tried repairing with the OS DVD helped, it got me past the Vista loading screen, but now my computer just sits at a black lit screen with my cursor, I tried Safe Mode and got the same result..

And then I tried following this guide: http://www.logicitc.com/blog/?p=102 and it didn't help.

And now I'm still stuck with a black lit screen with a movable cursor after the Vista loading screen. I tried system restoring with the DVD, but I don't think it showed any previous points.

I have a backup drive, that I backed up with Acronis, but when I backed up my 500GB drive, it's showing a 373GB file, but I'm either using 441GB or that's how much my 500 is giving.


A:Black Screen With Cursor


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I was running Windows 7 on one pair of RAID 0 wd raptors, and ubuntu on a separate wd hardrive. I had been using primarily windows. Ive been running this for some time, both OS used ubuntus GRUB bootloader, and had been working fine. One day i booted up, and GRUB froze at "starting up" for Windows. Ubuntu still worked fine. I tried booting from several Windoes 7 install disks and repair disks; cannot even get to repair options, each time they would all hang after the logo on a black screen with cursor that i could move around. Following instructions on some thread i found, i flashed my BIOS and set settings to default. After re-enabling raid on the pair of windows hard drives in the bios, tried again, same result, black screen and cursor. Ubuntu install disk boots fine. BIOS recognizes all hard drives, Raid utility sees a healthy array. Am very lost, need my computer very much for work, please any help would be greatly appreciated. Thanks in advance

Evga nforce 680i SLI mainboard
Evga 8800 GTX gfx card
Intel QX6700 processor
2 SATA plextor dvd drives
4g corsair ddr2 1066 ram

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Hello Sevenforums,

I have a Sony Vaio VPCSC laptop that I have owned for about four months. In these four months, I have experienced boot issues once before that was resolved by a lucky guess on my part. I have had the blue screen of death about four times before as well. This problem occurred when I was installing a game on my laptop. I had just agreed to the EULA when I went to go turn off my bittorrent. Just then, my computer froze, giving the familiar white-transparent screen with the circular loading cursor. I waited for it to load, and when it didn't, I went off for about thirty minute to do other things to pass the time. When I came back and it was still frozen, I manually shut off the computer. When I booted up again, the Windows Error Recovery screen appeared, after which I selected Start Windows Normally. The Starting Windows animation ran and then afterwards my screen shut off for about three seconds, came back on with solely the black screen and the cursor. After a second the brightness dimmed. I am left with the black screen and the cursor, which occasionally will be the cursor accompanied by the circular loading cursor, much akin to this (http://qt-project.org/doc/qt-4.8/images/cursor-busy.png) but with the Windows 7 cursor. The entire time, my hard drive indicator is lit. Last night I just left the black screen running, and when I woke up, it was the BSOD.

I restarted and then tried every boot option in the advanced boot options menu. The only one that b... Read more

A:Black Screen With Cursor BEFORE Log In

You can get into the Recovery Environment (RE) so all hope is not lost. In the RE, open the command prompt.Typediskpartand let Diskpart load.
Typelist diskand find the disk number corresponding the disk that your Windows system is on. It should be the only disk with a size attributed to it in a laptop.
Then typeselect disk 0assuming your disk number is 0 (mine is).
Now typelist partitionand make a note of which partition contains the operating system files (if you know what size your Windows partition is). Also make a note of whether there is a system reserved partition, usually with 100 or 200 MB in size. This is very important to get correct, so if you are not sure, ask us.
If you have a system reserved partition with a size in the 100-200 MB range, choose that partition. Otherwise, choose the partition containing the Windows files.
Typeselect partition 1assuming the partition containing the appropriate files is partition 1.
Typeactiveto mark that partition as active. This signifies that this partition which contains the boot/operating system files is now active.

Now try running startup repair three times with a reboot between each. Startup Repair - Run 3 Separate Times

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Not really sure but I got a virus from a supposedly cracked version of a software. Tried to suppress all threats and restarted my laptop, then it ended up on a black screen. I've tried the "press the power button for 30 secs while hardwares are unplugged and the battery removed method". Now, tried pressing the f# keys and ebd

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While checking email a week ago today my system shut down...when I turned it back on I got the preferbial blue screen....it is a Dell Inspirion 1300..under warranty....I received the reinstallion cds..and have done the chkdsk r and the fixboot c.....after it restarted I get a black screen with the cursor...in safe mode there are no options just the safe mode verbaige....I have multiple years of unbacked up major important files.that I need for my business, family etc..(how important could they be if I did not safeguard them...(retrospect I know, I know)...).
please help, Dell wants to loose everything and do a reinstall they say it's my only option.....could this be true?

A:black screen with cursor

Hello myrnaemlw

Boot into the Recovery Console again and at the prompt type

and then

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I need your help to get rid of a nasty virus that is affecting my friend's laptop.The laptop is running Vista home edition. When it boots all i have at the end is a black screen and a cursor only. Can't do anything, not even a CTRL-ALT-DELETE to access the task manager. Same thing with SAFE MODE. I have tried to boot with Hiren's boot CD, it boots well. i tried to use some of the antivirus software that are included, none worked. I can't run HJT either.

I was able to see in the registry that i have this line of command in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon : cmd.exe /k start cmd.exe I have changed it for explorer.exe. When i reboot no success it rewrite itself in the registry.I have no option except backing up and reinstall.
I have no option except backing up and reinstall. I don't want to do it right now if a solution can be found.Any help from you would be greatly appreciated.

I'm posting a OTL log that i was able to generate.

Thanks for your help!

OTL logfile created on: 12/7/2010 7:24:29 PM - Run
OTLPE by OldTimer - Version Folder = X:\Programs\OTLPE
Windows Vista ? Home Premium Service Pack 1 (Version = 6.0.6001) - Type = System
Internet Explorer (Version = 8.0.6001.18975)
Locale: 00000C0C | Country: Canada | Language: FRC | Date Format: yyyy-MM-dd

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 79.00% Memory free
2.00 Gb Pag... Read more

A:Black screen and cursor only

Case closed. Reformated and reinstalled OS.

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When I log on to my account it is just a black screen with my cursor.  Although I am able to enter task manager, which lets me access all of my files.
I have tried src/scannow and it says everything is fine
thanks for the help.

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I have a Dell Inspiron 1200, Win Xp Home... older laptop.
I've tried reinstalling windows, went threw all steps, reboots..windows screen loads then it goes black with the cursor again. Every now and then the cursor will change to laoding but nothing ever loads. I just want to get my pictures of the laptop without having to go spend a bunch of money. I've read several threads about doing a repair when booting from cd but i don't see a repair anywhere. I'm pretty good with computers most of the time so any suggestions on how to get this running so i can get my stuff of it would be great! Please & Thanks!

A:Black Screen can see the cursor!

Hi and welcome to TSF see the info here Advanced troubleshooting for general startup problems in Windows XP

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Right now I have a black screen with cursor on my windows vista 64-bit home premium computer. Last night it started out by freezing up at the login screen and has only gotten worse since then. It doesn't appear as if the computer is booting in safe mode or normal mode. I want to go back to a restore point because I'm hoping an update has caused the problem, but don't know how to do that. Please help.

A:Black screen with cursor.

Okay, Do you have an Installation Disk?

Many Thanks

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Hello. I'm new to Windows (former Mac user). I have an MSI GT72 DOMINATOR PRO-211 laptop (specs below) running Windows 10. When I tried to wake it from sleep this week, I got a black screen with no cursor. When I restarted, same result. After 2 minutes, the fans start running loudly.

(The "GPU" button lights up, which I never noticed before. I don't understand it well, but apparently it is for selecting discrete GPU or UMA GPU mode. Glows when discrete GPU mode is selected. Tried using the button. No good.)

I researched and tried the following solutions, with no positive results:

1) Removing all devices and restarting (Failed)
-No beeps or sounds. Just black

2) Connecting to an external monitor [TV] (Failed)

3) Booting in Safe Mode (Failed):
-Holding Shift when turning off
-(or) Esc + Power to restart
-(or) Shift + Power
-(or) Windows Key + Power
-(or) F2 + Power
-(or) F8 + Power (apparently won't work with SSD(?))
-(or) Shift + F8 + Power

4) Power Cycling (Failed)
The battery in my laptop cannot be removed. I did, however, disconnect it from the power plug, and pressed the pinhole "Battery Reset" button underneath.

5) Blind Login (Failed)
I do not have a password set, so I tried the following in case the login screen was simply hidden.
-Ctrl and Enter
-Space and Enter
-Alt and Enter

6) Boot from USB (Failed)
I downloaded Windows 10 Disc Image to put on a USB stick. However, my only other computer is a Mac (10.6.8). The OS is older, ... Read more

A:New to PCs: Black Screen with No Cursor - Tried everything?

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I recently made changes to my parents' computer in order to help with the fans running at high speeds constantly. I used a tool called Simple System Tweaker, and disabled only the default visual and service tweaks. When I rebooted, the system was stuck on the black screen with the cursor. I did a hard shutdown and booted into safe mode successfully. I ran the MBR Regeneration tool and rebooted, but I got the same issue. I used the last known good config option in the F8 menu and got the computer to boot without the graphics driver installed. I installed the updated driver, then disable some startup programs and rebooted. Same issue.

Before I left for work today, I ran the sfc scan and found issues, and I also ran Windows AIO Repair which found errors on the drive. I scheduled the computer to run a chkdsk after the Windows AIO Repair tool finishes. Are there any other things that anyone can think to try? I won't know if the repair tool worked until much later. I just wanted to get more ideas as to things I could try before going in blind again. They are using an NVidia Geforce 250 if that matters.

Also when I went to Repair Your Computer in the F8 menu, the system could not run the startup repair, stating "If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance." When I trie... Read more

A:Black Screen with Cursor

Did you try to boot with the win 7 installation disk, go to repair and restore to a previous point?

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Hello good people !
My girlfriend downloaded some smiley faces for gmail ( i think it is "smileys we love" ) i guess it was bundled with tuneup and other crap ware.
She has Toshiba laptop with windows 7 x64 ultimate.
When she resumed with windows it happened, only cursor and black screen, with no option for ctrl-alt-del.
I have try ed rouge killer in command prompt and it found some desktop icons hiding startups, after deleting it same thing happened.
I tried safemode, safemode with command prompt, all the same... 
Tryed boot fixing in windows repair and she didn't have restore points enabled.
So i did this in repair windows command prompt :
Once in the Command Prompt:
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst (for x64 bit version type e:\frst64) and press EnterNote: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens, be sure to put a checkmark in the box next to List BCD in the "Optional Scan" section, and click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 01... Read more

A:Black screen, only cursor !

Topic closed at member's request.

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XP Pro sp3

Machine froze and would not reboot. Only get a blank screen with a cursor.

I booted with CD and entered recovery console. I ran command fixboot and fixmbr still no joy.

I think that I have a rootkit infection and need some help flushing it out.

A:Black Screen Cursor Only

after following a similar topic on this forum I downloaded and ran the xPUD feature to that the status of the mbr could be determined. I am ready to forward the resulting mbr.bin file

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co worker asked me to help her fix her comp without erasing anything on the hard drive cause nothings backed up..

The subject says it all about the main issue, so having an issue getting stuck on a black screen with flashing cursor right after bios runs its memory tests.. I cannot enter bios or windows.. just get stuck on this screen. Only thing I have successfully been able to do is boot off a windows XP CD.

So far I have removed the hard drive and connected to my PC so I can run a virus scan.. it had several viruses which I have removed but that didn't fix the issue, I also fixed a 3 short beep message from the mobo by replacing the ram with new ram and replacing the cmos battery as well.. might not be connected with the black screen issue but there was an issue with those so I am mentioning it as well.

Any help would be greatly appreciated.. and remember suggestions of reformatting and re installing windows or using a past restore point will not help me. Any new info comes up I ll post it here.

edit: also would like to mention that trying to call up the task manager wont work cause Windows isn't loaded yet. Also I do not think there anymore issues with any hardware simply because I have the same issue if I connect the hard drive into my PC, wont boot up and stuck on black screen with flashing cursor. I've Google in the problem and so far I've read many solutions for some people but non of them apply to my situation :(

A:black screen with cursor help

If you cannot boot to BIOS, you have a hardware problem. I think you probably can boot to BIOS, because you can boot from a CD, but you need to actually do this in order to be certain. There's is no point in pursuing other avenues until access to BIOS is verified.

From the XP disk, run "chkdsk /r". You might get lucky, have chkdsk fix the Master Boot Record and everything works after that.

You need access to BIOS in order to see if the hard drive is recognized. If it's not, there's nothing that can be done to the HD.

Post specs of the Power Supply, as well as temps and voltages as reported in BIOS.

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Just recently my PC (which used to boot up in about 90 seconds) now opens with just a black screen, although my cursor pointer is showing there. If I do nothing, it now takes in excess of seven minutes to boot up. All my programs, etc., are there and function properly, but I would like to know how to get it to revert to a faster boot up time. Any help would be appreciated. I am using Windows 10 which has had the latest update installed.

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Hey everyone, I'm new here and having some weird issues with my PC. As the title reads, I am randomly having a black screen with just a cursor on it and there is nothing I can do (that I am aware of) to leave this screen, except for a cold power down.

I initially thought this might be some form of a malware and I spent some time at another forum trying to solve the problem. But according to them, I do not have any malware and they think that this could possibly be hardware related. Here is the thread from there, in case this information is of any use: Spyware Warrior :: View topic - Black Screen With Cursor

I'm not sure what is going on or what to do about. Any help would be greatly appreciated.

A:Black Screen With Cursor

Most likely a hard drive issue but impossible to say more without knowing your hardware or make and model of PC.

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I would appreciate any help with the appended FarBar FRST64 log file.
Original problem manifested itself as frozen Windows 7 64 bit operation requiring 6 second reboot.  Rebooting caused blue screen.
The Microsoft Windows repair took 16 hours. (1TB with 600 used), that led to booting to black screen with mouse cursor. 
I created a recovery cd via recdisc on a desktop system that allowed me to backup my files (~30 GB) via DOS.
These are the steps I have taken to fix my 2 year old Toshiba Satellite thus far
- repair windows
  this took ~18 hours to complete and led to the black screen with mouse cursor
- there were no system restore points available and I had no image to restore
- chkdsk /x 
  didn't find any problems (but took >10 hours)
- ran memory test, 2 passes with no errors
- sfc /scannow followed by a reboot and running again led to same reboot request message
- sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
  The above command resulted in something like Windows Resource Protection did not detect any integrity violations
- replaced HD
- cloned old HD to new hard drive (took  16 hours using Acronis 2013,  ignored sector errors)
- chkdsk /x , took < 1 hour (new drive is ssd)
- repeated a bunch of the above steps a few times
- cloned new internal HD to external USB HD, took ~3 hours
I now have a fast booting to black screen with cursor Windows 7 system.
- ran FRST64
here are the results
(I see th... Read more

A:Black screen w/Cursor

Greetings ryohanlon and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problem... Read more

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