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Unable to activate System File Protection in purchased MalwareBytes

Q: Unable to activate System File Protection in purchased MalwareBytes

I bought MalwareBytes because I had been using the free version for so long and swore by it. But now I can't enable System File Protection. I've been going back and forth with their Tech Support department and so far there is no resolution. They had me run various software (like mbam-check- and ComboFix), as well as do virus scans outside of Windows, but still the 2 checkboxes just will not be enabled. Does anyone have any idea about why this might be happening?

Preferred Solution: Unable to activate System File Protection in purchased MalwareBytes

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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A: Unable to activate System File Protection in purchased MalwareBytes

Are you receiving assistance in the Malwarebytes forum or via email from the Help Desk?Malwarebytes Tech Support is run by several of the best experts in the security business. They know the inner workings of the program and have direct access to the developer and research engineers. Your best option is to be patient and wait for them to figure out want is going on.

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I'm unable to to turn on Malicious Website protection on malwarebytes (Premium). This happen when network list service stopped working, I have tried multiple ways to get it enable and none of them have work. I'm not really sure if this is the right place to post this in since I don't know if its a malware issue or not.

A:I'm unable to to turn on Malicious Website protection on malwarebytes

Hello Ajuhe I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", t... Read more

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Had System progressive protection malware
ran Rkill, malwarebytes, and PSIS. Now I am getting a message that says

The Recycle Bin on C:\ is corrupted. Do you want to empty the Recycle Bin for this drive?

I said yes at first and when it said there were over 700 files I stopped it. Rebooted and got it again, this time I said no and tried to open the Recycle bin to view the files and it wouldnt let me.

Any suggestions????


A:malwarebytes removed system progressive protection

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

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I don't know if this was an issue before installing SP1, but afterward I happened to notice it. I went to Control Panel > System > Advanced system settings > System Properties > System Protection. The list of available drives looked like this:

(F: ) Iomega HDD
(C: ) OS (System)
OS (C: ) (Missing)

The "missing" item is a little odd, but I then did the following:
Clicked (C: ) OS (System)
Clicked the Configure... button where it says "Configure restore settings, manage disk space, and delete restore points"
Chose "Restore system setting and previous versions of files"
Moved the "Max Usage" slider to 12%
Clicked Apply
And this error popped up:

There was an unexpected error in the property page:
The filename, directory name, or volume label syntax is incorrect.

Please close the property page and try again.

I rebooted and tried again, with the same result.

Any idea what's going on?

A:Unable to activate System Restore

Hi Cbiweb

Can you upload an image of your disk management

Disk Management - Post a Screen Capture Image

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I have a Windows 7 64 bit Ultimate trial which is about to run out. I have been receiving all the Windows updates as per normal so its a fully functional version of Windows. I have now purchased the official Windows 7 64 bit Ultimate dvd from a computer supplier, but to save cash I have purchased the OEM version. My questions is simply whether I will be able to use this OEM product key to activate my windows 7 trial as both are 64 bit Ultimate. The version currently running is a vanilla Win 7 64 bit trial, not an OEM version. This is urgent as I have 4 days left of my trial and I am concerned if I open the packaging of the OEM DVD and it does not work then I will not be able to return it as the packaging will be opened. Any advice will be greatly appreciated.

A:Activate Windows 7 Trial with purchased OEM Product Key

if there was another operating system on the computer before you installed the ultimate trial then you are not eligible for oem. win7 oem is only for a newly built computer that never had an operating system installed.

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We have a number of Optiplex 3040 units that we purchased from DELL. These have been downgraded to Windows 7 SP1 using the Windows 10 downgrade licensing from DELL. They have the DELL factory Windows 7 Pro SP1 image on them. When trying to activate Windows, the activation fails. We pulled the OEM KEY from Windows and SMBIOS and had it checked on Microsoft site and there is a problem with the key according to Microsoft. We have tried DELL level 1 support who then transfered us to a REC tech for higher level support but communication with this Resolution Expert Center analyst has been awful.  I have seen very similar issues in this forum but have not seen a resolution. Need Help

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Few days ago my computer got infected with av.exe malware. I ran malwarebytes (free version) it did detect the malware and said that it fixed the av.exe issue but the problem was still there. Subsequent runs of malwarebytes did not detect any problem even though the annoying popup for av.exe was still coming. I reran malwarebytes today which didnt detect anything but now I dont get any pop up for av.exe (also i dont see av.exe in my task manager anymore) but a new problem is occurring. Whenever I try to run any exe file it complains that " Windows cannot access the specified device, path or file." I am unsure if the malware created this new problem or the anti malware created it.

Pls help I need my laptop cleaned urgently

Thanks in advance for help.

A:av.exe malwarebytes - unable to run any exe file

Hello -

Do you still require help for this issue? If so, try to do this

lease do this:

Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds to run the tool.When done, DDS will open two (2) logs: DDS.txt

Save both reports to your desktop.


Download GMER Rootkit Scanner from here to your desktop. Rename it to a .com extension. You may need to ensure file extensions are viewable.

Go to My Computer->Tools->Folder Options->View tab:
* make sure there is no checkmark beside Hide file extensions for known file types
* Click Yes to confirm and then click OK.
Double click the renamed .com file.
If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.

Click the image to enlarge it

In the right panel, you will see several boxes that have been checked. Ensure the following are unchecked Sections
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)

Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and ... Read more

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HiI have followed your directions to get rid of the system tool problem on my laptop and it worked beautifully, thank you!! My daughters computer has now become infected and when I try to run Malwarebytes it will not open, giving me the 'what programme do you want to open this file with' box and only giving the option of Adobe reader and will not allow any other options. Help!. How do I get round this to run Malwarebytes please.

A:system tool and unable to run malwarebytes

Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware for using RKill by Grinler or downloading a renamed version of mbam.exe. Important: Do not reboot your computer until after performing a scan with Malwarebyes'. A scan must be completed immediately after running RKill..Note: You may have to make repeated attempts to use Rkill several times before it will run as some malware variants try to block it. -- If you get an alert that RKill is infected, ignore it. The alert is a fake warning given by the rogue software which attempts to terminate tools that try to remove it. If you see such a warning, leave the warning on the screen and then run RKill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that RKill can perform its routine.-- Some security tools may flag RKill as malware when renamed to iexplore.exe, explorer.exe, winlogon.exe, etc because they have definitions in place that flag reserved file names used outside their normal path. If you encounter such an alert when running Rkill, you can safely ignore it and continue to allow the program to run.

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I posted another thread in this forum about my website being repeatedly hacked. I also mentioned that I couldn't run a scan with MalwareBytes' Anti-Malware, because the program would close just a few seconds after starting a scan.

The first reply to that thread was from a user suggesting that this might be a sign that my machine might be infected, and that I should run a scan with HijackThis! and post the log here. I decided to do what he/she recommended, so here it is:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:34:20 PM, on 11/18/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan\hpppt.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan\HPLamp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger\msmsgs.exe
... Read more

A:Unable to run MalwareBytes' Anti-Malware, system infected?

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Hi, My cat has given birth to 4 beautiful kittens. Woo-Hoo.

Obviously i have taken photos of the cute little critters and transfered them to a folder on my pc.

I used G6 Utilities to rename and enumerate all the pictures. When i look in the folder now there are several pictures missing. Fortunately i have found them. Unfortunately i found them by showing Protected Operating System files.

After googling for a while i have only managed to find out how to disable the File System Protection for all of Windows. Before i attempt this i would like to know if it will allow me to recover the pictures or if it is just better to delete them and take new ones.

Or does anyone know of another way to remove this protection? Any software that may help?

Thanks in advance.

A:System File Protection on a jpg?????

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So just yesterday, a strange computer protection application called "Privacy Center" found its way onto my Windows Vista system. It informed me, like a normal computer protection system would, that I had numerous cookie, viral and spiral infiltration into my system due possibly from visits to adult, explicit sites. I had visited no such sites.

It continued to hassle me from my sidebar, constantly telling me I had this dangerous situation on my computer. I finally accessed the system, and it looked fairly legitimate. It scanned my computer and than told me it could clean my system only if I updated my licenses for their protection on the internet. It would cost a significant amount of money to renew these license. I had never bought these "licenses" in the first place.

By now I was suspicious of the legitimacy of this protection (I know, took me long enough) and decided I would quit the program and deal with it later. When I tried to "x" out of it, a window popped up saying that it would be dangerous to not fix this now. Than a weird female voice came though my speakers and in a strange possibly Russian accent, told me that my system was under threat and that I needed to fix it right away.

Again I was rather alarmed and decided to check my own fire wall and system protection, but it found nothing on the system that was wrong. I found that my system, my internet, everything was working as normal, so I continued what I was doing. The "Privac... Read more

A:System Crash and Computer Unable to Reboot due Suspicious Spyware Protection

Welcome to BCWhat you have is a rouge spyware programThe process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully.... Read more

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My search results are periodically redirected to multiple sites even after several scans with updated versions of the software below:

Spybot S&D
Avira (free version)

I've also run CCleaner

They are coming back clean with the exception of a file that cannot be deleted.
from rootrepeal log (attached):
Path: C:\WINDOWS\system32\drivers\vyptl.sys
Status: Locked to the Windows API!

Any help is appreciated. I'm pasting the DDS output and attaching ark.txt and attach.txt.

DDS (Ver_09-12-01.01) - NTFSx86
Run by zm at 22:18:41.31 on Sun 01/03/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2047.1289 [GMT -8:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Common Files\Apple\Mobile Device... Read more

A:browser search results redirected and unable to remove file Malwarebytes calls out (vyptl.sys)

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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For the last week I've been in the midst of a gruesome malware infection that I had been trying to rid from my mom's computer.

I sought help as it was outside of my level of knowledge with dealing with viruses and other sorts of trouble, and thus arrived here.

In the process of cleaning this system I was advised that the computer has problems with its windows file protection system. I had a problem with my system file rundll32.exe. It was deleted by ComboFix in the malware removal process; that issue was fixed but I guess the system was not working as it should to replace the loss of a file or something?

I'm not too sure. BTW Is this a severe issue? Where can I get to/go to in Windows to see more about this feature?

A:System - Windows File Protection problem

If you haven't all ready done so, try:

Start > Run and type sfc /scannow and hit OK.

Allow it to complete. You may need your Windows XP CD.

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Hi-The problem is that something or someone is changing my Winlogon files and I'm NOT being warned. What would turn off Windows System File Protection pop up warnings?

A:Windows System File Protection Problem

Rather than myself re-invent the wheel here, I will just link you over to:


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I am running windows ME on a Packard Bell computer and am running out of hard drive.
The package supplied with the computer includes a variety of software which is of no use to me but I am unable to remove it to make more space because P_B have managed to include it in the template used by the file protection system.
How can I edit the template? Preferably without using DOS for I am not good in that area.

A:Solved: Windows file protection system

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Hello To All~I ran the Disk Clean Up and received this message: Window File Protection..Files required to run Windows correctly have been replaced by an unrecognized version. To get system stability Windows must restore original version of files insert XP Prof CD2. I have no idea what to do and really need help! Thank you everone

A:System Stability Message~Window File Protection

Hi .Do you have a Microsoft XP CD?If so, then you run SFC.LEARN how to use SFC.EXE (system file checker) in this article! - http://www.updatexp.com/scannow-sfc.html Louis

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Less than a month ago I build a new rig, installed Windows 7 on my SSD and at a later time I attached my old 1TB large disk with still had XP installed on it.

Windows is protecting this drive, all folders are flagged read only and I'm unable to remove the read only flag, each time I try, and check back after processing a job to un flag it, there still there.

I'm able to delete files and folders after accepting the UAC popup, however, there are several folders I want to remove but am unable to, /Boot, /Documents & Settings, /Windows and some root system files, but windows doesn't let me.
(I need to run programs with elevated rights in order to be able to modify those files)

The /Boot is from an older Windows 7 install and it should be safe removing it, because I installed windows 7 on a SSD with out any other disks attached, so no dual boot stuff.

But worst of all, many files are also flagged read only, along with my project files that I'm now unable to modify.
What buttons do I need to press to get windows to understand he should not be protecting this disk and there ain't no windows installed on it so I can clean up get rid of those read only flags on the files

A:Trying to remove Windows system file protection from 2nd disk

Try this:
Take Ownership of file - Vista Forums

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this program is on the laptop and i need help removing it
its calle activate ultimate protection

A:activate ultimate protection

Hello and to BleepingComputer.Let's see what we're dealing with here.Please download RKill by Grinler from one of the 4 links below and save it to your desktop.Link 1Link 2Link 3Link 4Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed. If nothing happens or if the tool does not run, please let me know in your next reply***************************************************Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download linkIMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mba... Read more

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Hi guys,

I know that there's a brilliant tool that changes the Start Button text, I think from the same guys that do the orb changer too... It's a blackbox, lord knows how it does what it does, but sadly it's stopped working...

I tried a sfc /scannow on an offending VHD exhibiting the symptoms (start button {VHD} label "stuck", cannot be changed) here's the fail log from CBS

Is Explorer.exe protected? context menu "take ownership" in HKEY_CLASSES_ROOT\*\shell\runas isn't available...

I'm currently in my old build, where the button text hasn't been tampered with (as the button was hidden, by 7+ taskbar tweaker, very good and I'm wondering if I can retrieve a copy of whichever files that are corrupted in the store and the build, and manually replace... (please see log, and if you know how the startbuttontextchange is successfully affected, so I can manually attempt, that'd be christmassy)

Please help if anyone can, and I'll owe you one. This isn't the first time I've made progress with tweaking Windows, only for functionality to give out.. having to restore to previous working builds as latest started suffering firewall over-protection issues, but that's another story..

Many thanks to all, and best wishes in your quests

A:System File Protection, and MUI Cache issues (start button text)

Did the program you used to change the text create a backup of Explorer.exe. Most orb changing programs do. Have a look in C:\windows and see if there isn't a Explorer_Backup.exe or similar. What program did you use to change the text? A Guy

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These are the instructions I found googling my problem:

1. Type services.msc, and then press Enter.
2. In the list of services locate Software Licensing
3. Right-click it, select Properties
4. Change ?Startup type:? to Automatic, then click OK
5. You may then need to select Software Licensing again then click ?Restart the service?
(from Windows Activation Error, Error Code 0x80070426? - Microsoft Community)

My problem is I can't start the Software Protection. A few minutes later, it just turns itself off. So without starting it, I can't even change the Startup type.

A:Error 0x80070426. Also can't activate Software Protection!


I found a way to change start-up type by editing regedit.

Here's how:
ctrl + r
Double click 'Start' key to change value
Do the same for 'DelayedAutoStart'

Change accordingly:
Automatic (Delayed Start)
DelayedAutostart = 1

Start = 2

DelayedAutostart = 0

Start = 2

DelayedAutostart = 0

Start = 3

DelayedAutostart = 0

Start = 4

Now, my problem is that the service turns itself off automatically, after a few minutes. Someone please chip in.

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Hi all,

I've got a bit of a complex problem. Over the years I've custom built all my PCs. I went from Win ME to Xp to Win 7, and now upgraded my entire computer... I didn't think to check the old DvD drives, which were on an IDE cable which brand new motherboards don't have, so my new machine currently doesn't have any optical media installed. It will be a few weeks, the next paycheck, when I can buy a SATA drive.

I also purchased a Win 7 Pro key to upgrade my Win7 a little further, and ready for trying Win 10 perhaps later. Here's where the real fun starts.

After a few weeks of the key being valid, it suddenly appeared as not Genuine. Under System there's no listing of the Win7 key. Wondering if I'd been sold a pirate copy, I tried to validate it; but using the legitcheck.hta or the online verification process either simply hangs, or gives me the following message.

Windows could not be validated as genuine

The validation service couldn't determine whether the copy of Windows that is running on your computer is genuine. Please try to validate Windows again. If you keep getting validation errors, try to again later or contact support.

Attempting to validate again also fails.

As I don't have optical media, I'd downloaded an .iso of Win 7 to do a clean install from bootable USB, and ma... Read more

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Well I got a big problem.

A couple days ago I noticed network connectivity issues. Random connection drops, overall bad connection, etc. I recently had some really bad malware and I removed it, so I suspected leftover malware from the start. I went to check Windows Update to see if I missed a security update, and it wasn't even on my computer. Something removed the service completely off my computer, so I found a .reg to fix it. I then started Windows Update and found that I had 30 updates missing and updated all of them successfully.

I then decided to see what was going on with my Windows Firewall, only to find that it was also removed. Wasn't in my services or anything. So I downloaded the .reg to fix that, tried to activate the service, only to run into another roadblock that I still haven't been able to fix, an error stating

"The Windows Firewall/Internet Connection Sharing (ICS) Service on local computer started then stopped. Some services stop automatically if they are not in use by other services or programs".

Ok. So I checked my services again and I believe that some more were completely missing(Base Filtering Engine, NSI proxy Service). So to try and remedy this, I attempted an sfc /scannow in elevated cmd prompt.

Then another brick wall. I get to 59% and then I get this message

"Windows Resource Protection could not perform the requested operation".

Trustedinstaller service is turned on, so I have no idea why I'm getting this message. But... Read more

A:Windows Firewall Service unable to activate, SFC scan unable to work


Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs DDS.txt

Save two logs onto your desktop and upload them with your reply

Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender
Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

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As mention in the title, unable to activate Maya and unable to see any chat msg on yahoo messenger. I do not know what is wrong with my laptop. When i log into my yahoo messenger and start chatting with other people, i wont be able to see my msg or other people msg as well. And i have Maya downloaded and it wont let me activate, it having a blank screen. I think something wrong with my laptop or maybe out of date drivers.

A:unable to activate Maya and unable to see any chat msg on yahoo messenger

Hello -
can I pop 2 quick questions in first -
1/ Has Maya been working for you recently ?
2/ Do you live in the UK or USA -
Thank You -

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Kaspersky found a file infected with a trojan, but did not offer to clean, delete, or quarantine it. That was not very helpful, so I figured I had better delete it manually, so I navigated to it, clicked on it, pressed shift delete, and windows said it could not find it!!!
I tried to delete it through the command prompt, even shutting down the explorer.exe process, but still no go (same error).
Any ideas what to do?

BTW: the file was located in the Temporary Internet Files folder, in the subfolder Content.IE5

A:Solved: unable to delete file: system cannot find the file specified

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I bought a used laptop online, as I needed it for work for 6 months and didn't want to shell out for a brand new machine.

The laptop arrived, but the seller left it logged in as 'user' and didn't leave me a password.
Upon restarting, it doesn't give me the option to log in as anyone else.
I've contacted him for the password but am yet to receive a response and I urgently need to use it.

Is there a way for me to log on as administrator?

many thanks


A:Unable to log on to recently purchased used laptop

so this is not displayed “Switch User”

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What a mess I downloaded Comodo Pro 6 and my laptop is messed up bad . antivirus not detected during Performance resource scan, I can not download anything I get DOS mode and a lot of crazy symbols , I used GeekBuddys that were useless, and noted a startup "controlservice RSP-slave Geekbuddy" that sounds strange but no one would could help there, I also got us.yahoo.com rather than google and never asked for yahoo to be my start page, I am just sick about this mess I thought buying a antivirus would protect me and I need all protection I can get, as I am too sick to be trying to fix this laptop. as I have Cancer and in too much pain and really not too smart with laptops. I use it for shopping but and chatting with my deaf son in another state. I have Verizon Wireless 890L-E0D1 and ASUS K55a Windows 7 64 bit home premium. Yes and I just got this back from ASUS repaired as the hard drive was bad. I am willing to pay someone to help me remotely as I can not do all this mess or recommend someone in Ocala,FL area where they can fix this. Sorry for the long note I want to be sure I had all things covered.

A:Comodo internet Pro 6 purchased $39.99 ,unable to download get DOS

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 Good evening all I purchased a Lenovo Yoga 3 earlier this year in Australia and have since moved to the Cayman Islands. The Yoga has a standard 2 prong Australian charger which is 100V-240V and 50-60Hz. I have purchased 2 different international adapters which I have plugged into 2 different outlets at the hotel but my lap top does not charge.  My dad suggested that I try plugging it into the hairdryer outlet in the bathroom as it may have higher voltage and that worked. I was also able to charge it by plugging it into an open socket that comes out of a clock at the hotel (pics attached). I'll be leaving the hotel shortly and am worried that I will not be able to charge my lap top in my new home. There are limited computer/electronics stores here. I'm not a very technical person so need your help, please! The notebook is under warranty but Lenovo said there is no issue with the laptop or charger because it works in the hairdryer outlet and that they have not heard of this issue before. However, I understand that the charger is designed so that it can work with various voltages and it doesn't seem to. Does anyone have any suggested solutions? The only one I can think of is to order a US charger as I understand they are the same shape and voltage as the Cayman Islands. Many thanks in advance for your assistance! Gemma

A:Lenovo Yoga 3 Pro - purchased in Aust - unable to ...

Cayman islands use US type plugs, but I would expect an Australian charger would work with a simple plug converter.

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I keep getting pops from Malwarebytes Anti-Malware that there is and infection and it keeps giving me different IP addresses. I am up to date run scans on superantispywaye, malwares, and avast and nothing. Wondering if these are false-positives or what they really are, any help would be greatly appreciated!

A:Malwarebytes IP protection?

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I have malwarebytes anti malware on my computer and it pops up with things that say ip protection. I looked up the ip's of what it says in the log and they are 66.com, 67.com, 69.com, 75.com, 77.com, 95.com, 212.com

All the ones besides 69.com are Chinese.

Don't know if this matters but I am downloading a series of files from Arizona (not China) but it seems malwarebytes started freaking out then. I have scanned each incoming file with Mcafee and Malwarebytes and they are clean. I only mention it because that is all I am doing online besides looking at my mail and some websites I have always looked at without a problem.

Peer Gaurdian 2 only sees my downloads and allowed http traffic.

All comments appreciated.

A:malwarebytes ip protection

Starting in version 1.40 the developers of Malwarebytes' Anti-Malware introduced IP Protection:...IP Protection provides an additional layer of security for your computer, by preventing access to known malicious IP addresses and IP ranges...What does this notification mean?This notification means quite simply, that an IP address has been blocked. It does NOT necessarily mean you are infected, it simply means a program on your computer (e.g. your browser, IM program, P2P program etc), tried accessing a malicious IP address...I received a notification on a safe site, why?How do I disable this?I got an alert for an IP or website I think is safe, how can I report it?Does the IP Protection replace my firewall?Where do I find the IP Protection logs?How can I add an IP so it won't be detected and can access a site I need to?Malwarebytes Anti-Malware IP Protection FAQs

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Unable to connect HP Photosmart C4100 to newly purachased Macbook.

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I find it very frustrating that all of a sudden I am unable to burn to CD-R songs which I have just purchased from Wal-Mart. I've burned numerous audio CD's before and have never had a problem like this.

For what it's worth, I have Win XP PRO and Windows Media Player 10.

Whenever I click on Start Burn I get the following message:
Windows Media Player cannot burn some of the files. To investigate the problem, click the icon next to the files in the burn list.

Then I see:
Status: An Error Occurred

Finally, I get this message:
Windows Media PLayer cannot play, burn , rip, or synce the protected file because you did not have the appropriate rights.

I just ran Belarc Advisor and see that I have the following programs installed:
Windows Media Player Format 11 SDK
Windows Media Player 10

Can someone please tell me what is going on?!! Why is it that I all of a sudden "do not have the appropriate rights" when it's obvious that I've always had them in the past. What must I do in order to get "the approriate rights"?

I read somewhere about "rolling back" to an earlier version of WMP, but that doing so might cause me to lost my "digital rights," or something like that. I don't understand the implications of "rolling back."

At this point I have absolutely no clue as to what to try next.

Note: My PC crashed last week and I had to do a complete reinstall of Win XP Professional. Could this somehow h... Read more

A:Solved: Unable to burn purchased audio files to CD-R

Well, I'm able to burn my purchased songs to CD-R again.

As far as I know, all I did was rollback to WMP 10 (from 11) and re-download the files, and I was able to burn them to disk.

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This is a problem I've had before but can't remember how to resolve it. As of today MB flags a message saying that Real Time Protection layers are turned off. These are Web Protection and Malware Protection.
What I've done: switched both on only for them to go off again, or Real Time Protection shows starting but doesn't go any further. I've also uninstalled my previous version and downloaded version 3.1.2. I am Premium user.

Can anyone shed any light on this and tell me how to resolve it please?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 4
RAM: 3839 Mb
Graphics Card: NVIDIA GeForce 7100 / NVIDIA nForce 630i (Microsoft Corporation - WDDM), 256 Mb
Hard Drives: C: 111 GB (71 GB Free);
Motherboard: Packard Bell, imedia S3720
Antivirus: Malwarebytes, Enabled and Updated

A:Malwarebytes turning off Web Protection

Everyone's having this problem today. If you go to Malwarebytes' official forums, you'll see hundreds of posts about this posted within the past hour.

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Hi, I am having problems enabling the file and web protection in malwarebytes. It will update the definitions daily and I can manually scan. It does not auto detect nor is there an icon in the system tray. I did uninstall, clean and reinstall and can enable until I reboot then it is disabled again. Nortons and Malwarebytes both scan and find nothing.

I really don't feel protected right now as Nortons does not catch all.

I an running:
PC with xp sp3 and IE8.

Couls I please get some help figuring out if I am infected of not?

It would be greatly appreciated.


A:I can't enable protection on Malwarebytes

Hello,are you using the free or paid version?Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser!Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion.TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.For Windows XP:First uninstall Malwarebytes' Anti-Malware using Add/Remove Programs in the Control Panel.Restart the computer.Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.Double-click on mbamclean.exe to start the utility.When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.After the computer restarts, temporarily disable your Anti-Virus, then download and install the latest version of Malwarebytes' Anti-Malware (v1.46) from here.-- If using the Pro version, you will need to reactivate the program us... Read more

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I'm getting all sorts of IP Protection warnings from Malwarebytes recently from all sorts of different IP addresses. I know that there has been growing pains with this new feature in Malwarebytes but many of the IP addresses look like they are coming from China which is a little troubling. I am not currently at the computer so I am relying on the log I had the user run on the machine. Thanks.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 5:44:21 PM, on 8/26/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\WINDOWS\system32\nvsvc32.exeC:\PROGRA~1\AVG\AVG8\avgemc.exeC:\PROGRA~1\AVG\AVG8\avgrsx.exeC:\PROGRA~1\AVG\AVG8\avgnsx.exeC:\WINDOWS�... Read more

A:HJT Log - Malwarebytes IP Protection Warning

Ok - I am updating with all the required log/scan files now. Any help would be appreciated.

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Hi, I am having problems enabling the file and web protection in malwarebytes. It will update the definitions daily and I can manually scan. It does not auto detect nor is there an icon in the system tray. I did uninstall, clean and reinstall and can enable until I reboot then it is disabled again. Nortons and Malwarebytes both scan and find nothing.

I really don't feel protected right now as Nortons does not catch all.

I am running:
PC with xp sp3 and IE8.

Coulds I please get some help figuring out if I am infected of not?

It would be greatly appreciated.


A:Can't enable protection in Malwarebytes

Good evening. May I suggest that you post this problem at the Malwarebytes forum where they will be better able to troubleshoot the issue.

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I was looking through my Malwarebytes files and I saw these 2 files called cloud and cloud-enumeration so I was wondering if Malwarebytes uses some sort of cloud protection? The files were both dll files.

A:does Malwarebytes use cloud protection?

Yes it does see here. Malwarebytes - RealTime Heuristics? - Malwarebytes Anti-Malware Help - Malwarebytes Forum

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When Malwarebytes 3 is enabled on Windows 10, the latter disables its security system (Windows Defender) stating that MB is sufficient. What about Windows 7?

A:Is Malwarebytes sufficient protection on Windows 7 ?

Best way to know is to try it. Data.

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ok so i use Avast anti-virus free and i like it very much i was thinking of purchasing malwarebytes pro version and can i use it with a realtime anti-virus or should i just use it with real time protection on its own?

A:malwarebytes real time protection?


I suggest logging onto their forums (Malwarebytes Forum) and post a question about whether the two will clash in real-time (I doubt theu will though). They are pretty good at answering questions quickly. I think you will find they are perfectly suited to both run in real-time.


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I recently had a problem with a constant popping sound and started a thread here for help: http://www.bleepingcomputer.com/forums/top...ml#entry1400691It helped me identify the source of the sound. It was suggested I post here to see if an infection is at the root of my problem.To sum up, I was hearing an almost constant bubble popping sound which ended up in fact being the Windows XP Balloon Tip Sound. After some trial and error with the advice given I found my registry had been changed to not show the balloons. Once I changed it back I began receiving the following balloon - "IP Protection Infection Detected" from Malwarebytes. Many IP's have shown up from various spots on the globe and it was suggested perhaps this forum could help me find if an infection on my PC is "calling out" to these IP's known to be associated with malware, etc.The people on the other forum were awesome and helped me get this far. If anyone can help from here it would be greatly appreciated!

A:Malwarebytes IP Protection Constantly Popping up

I reccomend you visit the Malwarebytes Forum and create an account there so they can help with you issue more easily.

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hi, I'm using t420. I've replaced the HDD with a Crucial M4 SSD. I have some questions. The HDD will stop when a shock detected by TheThinkvantageActiveProtectionSystem. But now i'm using a SSD, I don't know that the Disk can be caused by stopping when a shock detected. Should I worry about it?

A:The Thinkvantage Active Protection System-Lenovo airbag protection

An SSD has no moving parts so there's no need to run APS. If you don't have any HDDs inside your T420, e.g. in the Ultrabay or mSATA, you can just uninstall APS altogether.

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I've been infected with the "Security Protection" virus. I followed the removal protocol listed on your website and ran Malwarebytes in safe mode with networking. It seemed to find the virus but after the computer restarted in regular mode I still found the "Security Protection" icon on the desk top. I am also still experiencing Google and Firefox redirects, so it appears that the virus has not yet been eliminated. I would appreciate some assistance in cleaning my system.

The Malwarebytes log is below:

Malwarebytes' Anti-Malware

Database version: 7609

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

8/30/2011 6:08:43 AM
mbam-log-2011-08-30 (06-08-43).txt

Scan type: Full scan (C:\|)
Objects scanned: 368466
Time elapsed: 51 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Security Protection (Rogue.SecurityProtection) -> Value: Security Protection -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items d... Read more

A:"Security Protection" Malware - Ran Malwarebytes but still have redirects

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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Hi. Can anyone advise me if I can be protected by the Malwarebytes Protection module without the Malwarebytes icon in my start-up tray throwing out a speech bubble (and beep) advising me it's just "successfully blocked access to malicious IP..etc" every 15 seconds I'm on-line?

A:Solved: Malwarebytes Protection Module question

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Hello,  In my malwarebytes  Malicious Website Protection DISABLED. I run Adwcleaner few times, and I found that this string keep show up. I cleaned it, and in my setting only use google as search engine -\\ Google Chrome v37.0.2062.124 Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms} Here the report: # AdwCleaner v4.000 - Report created 14/10/2014 at 07:51:43# Updated 12/10/2014 by Xplode# Database : 2014-10-13.5# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)# Username : Rachel - SARAH-LAPTOP# Running from : C:\Users\Rachel\Desktop\AdwCleaner.exe# Option : Scan ***** [ Services ] *****  ***** [ Files / Folders ] *****  ***** [ Scheduled Tasks ] *****  ***** [ Shortcuts ] *****  ***** [ Registry ] *****  ***** [ Browsers ] ***** -\\ Internet Explorer v11.0.9600.17280  -\\ Mozilla Firefox v29.0.1 (en-US)  -\\ Google Chrome v37.0.2062.124 Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms} ************************* AdwCleaner[R0].txt - [1132 octets] - [02/07/2014 10:39:49]AdwCleaner[R10].txt - [2190 octets] - [05/09/2014 14:46:24]AdwCleaner[R11].txt - [2311 octets] - [22/09/2014 09:05:14]AdwCleaner[R12].txt - [2382 octets] - [29/09/2014 01:20:42]AdwCleaner[R13].txt - [2554 octets] - [07/10/2014 23:57:06]AdwCleaner[R14].txt - [2851 octets] - [14/10/2014 07:28:29]AdwCleaner[R15].txt - [1078 octets] ... Read more

A:Malwarebytes - Malicious Website Protection DISABLED

Hello rhutami:
Please follow the steps in the pinned procedure below:
 Malicious Website Protection disabled
Your AdwCleaner results are most likely unrelated and may be dealt with later.
Please advise your results in a reply to this thread. Thank you.

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Hello, I read the below post about using MSE + Malwarebytes and thought that seemed like a good option for my father-in-law's new laptop. It came with Windows 8 though and looking around on the internet I read some things that indicated MSE is not used on Windows 8 because it's been incorporated "into" Microsoft Defender.
1. Is that correct?
2. If so, doesn't that mean the computer is already protected automatically?
3. If 1&2 are correct would Malwarebytes still be needed or does Defender cover it all?
4. If Malwarebytes is still needed, are there any conflicts to be concerned with between it and Defender (i.e. does Defender need to be disabled before running Malewarebytes)?



P.S. His computer was the first I've seen w/Windows 8 and I actually didn't like it much. It took us 30 min to figure out how to select "shut down" but that may be a personal problem..lol I dread being forced into Windows 8 down the road with a new computer that will most likely have it pre-installed...

A:Solved: Read a post irt using MSE + Malwarebytes for protection. What about with Win

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As I've said before, I always taken extra steps to insure our systems are protected.  I helped a friend about a month ago, which included installing Malwarebytes.  During the process, I backed (created a ZIP file) of (Windows 8):C:\Users\All Users\Malwarebytes\
Well, my friend got the message "Malware Protection Enabled, Malicious Website Protection DISABLED" last night.  Numerous reboots didn't help.  He brought his computer over, I took the ZIP file, and unzipped the files into the original location (after a full scan with AVAST and Malwarebytes), rebooted, and all was fine.  Then another scan (AVAST and Malwarebytes) was done, after Malwarebytes checked the updates to make sure they were current.
This is an idea to consider.  I've seen a post here, and on other sites, with the same complaint.  I know that this won't help a current problem, where a person hasn't backed up C:\Users\All Users\Malwarebytes\, but it will at least help you next time.
For people is the current problem.  I suggest that you uninstall MB, make sure that the above folder is gone, then reinstall and try it again.  If it works, then backup C:\Users\All Users\Malwarebytes\.  On other OS's, it up to you to find the proper location.
Have a great day!


A:Malwarebytes - Malicious Website Protection DISABLED

Avast also has a browsing protection feature. It's possible that the 2 are conflicting and Avast disables the other one.

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I have Windows 8.1 with Avira Free Antivirus and Malware bytes Anti Malware (free)
My problem started a few days ago, when i noticed that my Antivirus. I am not able to turn on the realtime protection, and am not able to update.
I then tried to open Malwarebytes, but it wont open.
I looked online for similar problems, so I tried to run Malwarebytes Chameleon, but when it does work, a BSOD pops up saying critical process died halfway through scanning.
Here are my logs:
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:20-07-2015
Ran by cra1g_000 (administrator) on THEMONSTER on 21-07-2015 17:55:35
Running from C:\Users\cra1g_000\Downloads
Loaded Profiles: cra1g_000 (Available Profiles: cra1g_000)
Platform: Windows 8.1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(Intel Corporation) C:\Windows\System32\igfxCUIService.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Sup... Read more

A:Avira Realtime protection and malwarebytes wont work

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===ATTENTION: System Restore is disabledTurn System Restore on - Windows Helphttp://windows.microsoft.com/en-ca/windows/turn-system-restore-on-off#1TC=windows-7===Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. 


(Microsoft Corporation) C:\Users\cra1g_000\AppData\Roaming\Microsoft\SystemCertificates\VSSVC.exe
HKLM-x32\...\Run: [LManager] => [X]
Winlogon\Notify\igfxcui: igfxdev.dll [X]
CHR Extension: (Poppit!) - C:\Users\cra1g_000\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi [2014-08-07]
R2 VSSS; C:\Users\cra1g_000\AppData\Roaming\Microsoft\SystemCertificates\VSSVC.exe [104787264 2015-06-23] (Microsoft Corporation) [File not signed] <==== ATTENTION
S3 GGSAFERDriver; \??\C:\Program Files (x86)\Garena Plus\Room\safedrv.sys [X]
R4 KProcessHacker2; \??\C:\Program Files\kprocesshacker.sys [X]
C:\Users\cra1g_000\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.The location is... Read more

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