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Solved: Unsure how to proceed with SFC's corrupted files

Q: Solved: Unsure how to proceed with SFC's corrupted files

Hi everyone! First, here are my laptop and system specs: OS Version: Microsoft Windows 7 Home Basic, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 4 RAM: 4039 Mb Graphics Card: Mobile Intel(R) HD Graphics, 1795 Mb Hard Drives: C: Total - 431937 MB, Free - 358762 MB; D: Total - 29690 MB, Free - 26465 MB; Motherboard: LENOVO, Base Board Product Name Antivirus: Microsoft Security Essentials, Updated and Enabled

So after my (now uninstalled and expired McAfee) antivirus program detected some threats, I deleted them but got worried about my laptop being infected. After doing some research, I ran SFC, which showed I had some corrupt files that couldnt be repaired (attached if it will help!)

I didn't know what to do with them, so I backed up my files to an external hard drive, uninstalled McAfee and installed Microsoft Security Essentials (ran it on Full Scan, too), ran both CCleaner and MalwareBytes, and finally, ran CHKDSK in Safe Mode for both the C: drive and the D: drive, hoping these might repair the problems. Now, all this went just fine, reporting no threats, etc., but when I ran SFC again it still shows the same corrupt files, and now I don't know what to do to protect my computer and resume using it more normally

I read that you can fix these corrupted files with a repair installation/inplace upgrade (running setup.exe from the Windows 7 DVD and selecting upgrade) or running CHKDSK through the Windows 7 Installation DVD (booting with DVD in, selecting repair your computer and then running CHKDSK again in Command Prompt), but frankly all of this is a little out of my depth (I did a lot of nerve-wracking research to do what I already did) can you give me any advice on what the best procedure is, or if either of the above solutions are good, how to do them? I was also wondering if it would be safe if I left them unrepaired, or whether it's important I address the issue now, with the hard drive and all.

Thanks in advance! Ive always had such great help from the folks on TechGuy, waiting with fingers crossed to protect my laptop better!

Preferred Solution: Solved: Unsure how to proceed with SFC's corrupted files

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Solved: Unsure how to proceed with SFC's corrupted files

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I am helping an elderly family friend diagnose his computer problems.  He has fallen victim to a fake technical support scam by a company called "Adroit Rescue", and has paid their "fee" for what they claim is a year's worth of technical support.  I have his computer, and it is disconnected from the internet.
In looking through the machine, I see that the scam happened on August 7, 2016.  A text document was placed on the desktop, with the title "COMPUTER TECHNICIANS".  Inside, it lists the technician's supposed name and employee ID, the company name and phone number, and a customer ID number.
On the day the scam happened, he said received a popup on the screen which froze his computer, then received a phone call from Adroit.  He had no idea how they acquired his phone number.  He also cannot remember how the popup occurred - either by clicking an email link, Facebook link, Microsoft Edge browser ad, etc.  He said they spent an hour on the phone with him.  They did their fake security presentation on the computer screen, and "unlocked" his machine after taking his credit card information over the phone.
How do I go about determining exactly what they have done to his machine?
By searching the hard drive, I see the following happened on August 7th:
-  A folder for ADWCleaner was created.  Its logfile shows removal of the following:
   -  ask.com
   -  dotomi.com
&... Read more

A:Possible ransomware infection - unsure how to proceed

A little more info:  This is a Dell Windows 10 machine - my apologies for not mentioning that in the previous post.  I had previously helped him with the Dell update software a few days earlier, and I remember installing Malwarebytes to scan for any malware as a precaution while looking at his setup.
Other things I've discovered:
-  It appears that in the process of the scam, the scammer uninstalled Malwarebytes, and downloaded a program called "Support-LogMeInRescue" on August 7th at 2:20 PM.  There is a file named "rescue.info" in the root C: directory.  I opened it with Notepad, but it only showed machine / computer code - no legible text.  The date and time of the rescue.info file is August 7th at 2:21 PM.
-  The scammers created a manual restore point labeled "tech123" on August 7th at 2:50 PM (the day of the scam).  There is a previous Windows update restore point from earlier that day - 12:38 PM - labelled as "Critical Update".  They deleted all other restore points.
-  They then used ADWcleaner as mentioned previously.  The date is August 7th at 4:40 PM.
-  The C:\ Program Files\ Common Files\ directory has a last-modified date of August 7th at 4:21 PM, but I cannot see any files inside which also contain that date.
-  I also searched for the date 8/7/2016 in both File Explorer and Event Viewer, and found some interesting things:
   -  Prefe... Read more

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I am helping an elderly family friend diagnose his computer problems.  He has fallen victim to a fake technical support scam by a company called "Adroit Rescue", and has paid their "fee" for what they claim is a year's worth of technical support.  I have his computer, and it is disconnected from the internet.
In looking through the machine, I see that the scam happened on August 7, 2016.  A text document was placed on the desktop, with the title "COMPUTER TECHNICIANS".  Inside, it lists the technician's supposed name and employee ID, the company name and phone number, and a customer ID number.
On the day the scam happened, he said received a popup on the screen which froze his computer, then received a phone call from Adroit.  He had no idea how they acquired his phone number.  He also cannot remember how the popup occurred - either by clicking an email link, Facebook link, Microsoft Edge browser ad, etc.  He said they spent an hour on the phone with him.  They did their fake security presentation on the computer screen, and "unlocked" his machine after taking his credit card information over the phone.
How do I go about determining exactly what they have done to his machine?
By searching the hard drive, I see the following happened on August 7th:
-  A folder for ADWCleaner was created.  Its logfile shows removal of the following:
   -  ask.com
   -  dotomi.com
&... Read more

Read other answers

Hello ALL
I have ESET security on my sons laptop since last April. It has been scanning at start up and doing what it is supposed to. Recently he started having some breaking up of sound.
The MS jingle at start up and sometimes songs he plays. I thought it prudent to do some scans just to make sure no malware has snuck in.

Updated and did a quick scan with MBAM. Nothing found

Did an ESET smart scan and it listed threats as ?4 infiltrations?.
It stated it could not clean automatically and to pick a manual action.It does not list "clean" as an option

Only actions listed are:

No action taken

I am reluctant to simply delete theses without getting some outside advise.

Input form BC friends would be appreciated

This is what is listed as found by ESET:

C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\20\4ef244d4-49cf35e6 multiple threats No action

C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\7\124509c7-563d8dc7 a variant of Java/TrojanDownloader.Agent.NDJ trojan No action
Best Regards

A:ESET found something but unsure how to proceed.

Please download and run Temp File Cleaner and then do the following:Please download and run Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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We use Desktop Central to manage our windows updates. I've come across a new error that I have not seen all year. They are telling me it's a Microsoft error and they have no information on it. 
I have a couple of Windows 7 machines that have the following error on multiple updates.
An attempt was made to create more links on a file than the file system supports.

Of the machines having this issue, they're not all the same KB. Using one of the machines as example, it's having this issue with 3 updates.
2019-10 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4519976)

2019-09 Security Only Quality Update for Windows 7 for x64-based Systems (KB4516033)

2019-08 Security Only Quality Update for Windows 7 for x64-based Systems (KB4512486)

Seems like the standard Windows Updates fix's aren't working. Software distribution folder rename, fixit tools, etc. I'm not see this on any of our Windows 10 machines. 
Any idea how to go about resolving this? Reimaging is way at the bottom of the list due to these machines being at remote sites. 

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Hi again I just found the cause of my Blue Screen of Death but i'm not sure what this file is for or if it is safe to get rid of it, the file that causes my daily blue screen of death is call cymon.sys some sort of driver from the company CypherTec Inc.. Any help on this matter would be awesome i'm tired of getting a blue screen in the middle of playing games and what not. Just let me know what info you need to help me figure this out. Thank you

A:Found the cause of my blue screen but unsure on how to proceed

Download BlueScreenView:
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

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Hello Everyone. Been awhile since I've been here. Been able to solve most of the problems I've encountered on my own since my first post in the hallowed halls of the techsupportguy forums.

Alas, I am in some dire need of help for a problem I've been having. I've checked other posts on here as well as other websites, but none of them seems to address my problem specifically, so forgive me if you have to repeat yourselves.

I've been having randoms BSoDs and hard hangs, most notably during gaming and while using browsers, but also less frequently whenever I'm just eating and chatting to a friend. I'll just be sitting there starting at my desktop and a Page Fault error will pop up and the system will lock. These problems have ranged from blue screens describing to page faults to what seems to be the monitor shutting off and going completely black. Can't even shut down the computer by going through alt-f4 or the start menu via macros, so it's not a monitor problem. NOTE: It also crashes in safe mode.

This doesn't happen at all on some days, but on others it seems as if it occurs 5-6 times in a row.

I started by doing a system restore and updating all of my drivers, but it hasn't helped. I thought that I might have some memory problems, so I went ahead and I ran windows memory diagnostic and it reported that there was a hardware problem with my memory. I have not run memtest86 yet, though.

Another notable thing is that whe... Read more

A:Definite Memory Problems; Unsure how to proceed

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Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 13-04-2015
Ran by Lucian (administrator) on ACADIA on 13-04-2015 23:44:14
Running from E:\installers\Security
Loaded Profiles: Lucian (Available profiles: boinc_master & Lucian)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe
(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(Microsoft Corporation) C:\Windows\System32\wisptis.exe
(Symantec Corporation) C:\Program Files (x86)\Norton Internet Security\Engine\\NIS.exe
(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
(NVIDIA Corporation)... Read more

A:Unsure, Video display gets corrupted, a user I can't get rid of, winsock entries

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.=== a user I can't get rid of, winsock entriesYou should never remove winsock entries it's an important part of your access to the internet.Why do you want to do this.===Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. 


ShellIconOverlayIdentifiers-x32: [ SkyDrivePro1 (ErrorConflict)] -> {8BA85C75-763B-4103-94EB-9470F12FE0F7} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL No File
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro2 (SyncInProgress)] -> {CD55129A-B1A1-438E-A425-CEBC7DC684EE} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL No File
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro3 (InSync)] -> {E768CD3B-BDDC-436D-9C13-E1B39CA257B1} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKLM -> {DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77} URL = http://www.bing.com/search?q={searchTerms}&form=SNYVDF&pc=MASA&src=IE-SearchBox
FF Plugin: @java.com/JavaPlugin -> C:\Program Files\Java\jre1.8.0_31\bin\new_plugin\npjp2.dll No File
FF Plugin: ... Read more

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Hello All -

I am really hoping that someone here can help me out!

I have decided to fix a friends old HP Laptop - "OLD" meaning it came with XP, but can upg to Vista (which I don't plan on doing - just trying to establish the age)

They had been having some problems and thought they had a virus. No virus was found, just a lot of junl and I cleaned up the harddrive, but noticed after running a few minutes the touchpad would stop working and I could not install any windows updates. It said it had SP2, but I saw no trace of it (and we all know what a computer looks like when its installed)

So I began tinkering with it. Before I knew it, I was looking at a blue screen. Fine, I will just reinstall windows. So I do that. I did get some sort of an error during the install about it not reading a file, so I reinstall again - until I get no errors through the process.

Windows now up - Time to install updates. Get the wi-fi working, download SP2 from Windows (the entire thing, not the installer - unextracted)

When I go to run it, at different times, it aborts the install, and says "file is corrupt"

WELL, I know that is not the case. The file is fine, its something with the computer/windows.

Before I start pulling out the memory, I am hoping someone here can tell me what I can do.

**The computer does NOT have a virus, unless its in the BIOS and is staying put, but none in windows itself**

I have seen many questions about this - But not really any solu... Read more

A:Service Pack 2 file "Corrupted" - Cannot proceed

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I have 6 computers at my office that have all been hit in various ways in the last two weeks, two i have found the vundo trojan and removed it. Did a scan with aswmbr and found nothing else on mine. the computer that i am working on right now i did a scan with malwarebytes and it came up empty, not one thing, which to me seems more than a little suspicious, this computer had lost files and shortcuts were corrupted when this problem started. anyway i did a scan with aswmbr and came up with the following two suspicious files.
Module: c:/windows/System32/drivers/dxgthk.sys
Module: c:/windoes/system32/ntdll.dll

Not being that knowledgeable I am trying to find out how to either make sure these are actually a problem and if so how to fix them. I have 3 other computers that I have had the same results with malwarebytes after they were hit with various signs of a virus or such. So I will be scanning all of those with aswmbr and if need be other programs so I will probably be asking for more help, lol. Thanks in advance for any and all suggestions.

A:aswmbr found suspicious files, how do i proceed?

Hello and welcome! Please post your aswMBR log with a DDS log in a new topic..See below.Please go here....Preparation Guide ,do steps 6-9.Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.If GMER won't run (it may not on a 64 bit system) skip it and move on.Let me know if that went well.

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I have purchased an old Dell Inspiron 510 m. I have got HP PSC 1210 all in one printer. When ever i put HP printer installation CD in the PC, after few minutes it ask me to put original Microsoft Windows XP CD which came with the laptop to complete the installation.

As i have purchased an old laptop, the seller didn't had the original windows XP CD which came with the laptop.

This is what it says exactly-

Windows File Protection

Windows Files must be installed for your installation to proceed

Insert your Windows XP Professional CD-Rom Now.

There are three choices- Retry, More Information. Cancel

I have also used 2 methods suggested by Microsoft but that didnt worked. Here are the solutions prescribed by Microsoft-


Please help as without printer installation, my work is getting affected.

A:Windows Files must be installed for your installation to proceed

I believe the only way around is to get a Windows XP CD - Home or Professional - depending on what you have installed. It doesn't have to be the one that came with the laptop though so if you have a friend you can borrow one from it should work fine.

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When i start windows Vista, I have error:
Delete restoration files and proceed to boot menu

The keyboard and muse stacked.
I can go to the bios, but its not help.


A:Delete restoration files and proceed to boot menu

This happens when you have a corrupt hibernation point. Did you select to delete the file? Delete restoration data and proceed to system boot menu error

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// Required //
+ Windows XP operating system
+ Windows XP cd

// Right to the tutorial //
+ Place the xp cd in your cd/dvd drive
+ Go to start
+ run
+ type in 'sfc /scannow' (without the ')

A:[SOLVED] How to fix corrupted files in XP

Really? I will have to check this out. Must be something new??

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I have an old compuyer running Windows XP.
If I replaced the Hard Drive....would that fix the corrupted files problem?
I have attached image of system info....what do I have to buy for a hard drive replacement?

A:Solved: Corrupted files

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Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?I am having problems opening .doc and .xls and .jpg files in some (but not all) folders in my folder tree, e.g. C:\Documents and Settings\(username)\My Documents\Folder X. However, Folders Y and Z are apparently unaffected. This has arisen only recently.My system is Windows XP (Home), and SP2 upgraded to SP3.MSWORD EXAMPLE:- On opening a Word file (whether from Word or from Windows Explorer) I receive this dialog box;"File Conversion - (filename).doc""Select the encoding that makes your document readable." The already selected button is "Other encoding" and the suggested code is "Japanese". The preview pane shows only an array of characters, all the same.On trying to select the button "Windows (Default)", the preview changes to a continuous array of lower-case xxxxxxx. On returning to the "Other encoding" option and trying "Auto-Select", the selected code returns itself to "Japanese" with the display as already noted above.On returning to the "Other encoding" option and trying "Western European (Windows)", the display reverts to the Windows Default style as already noted above, lines of xxxxxxx. I am unable to open the file.MSEXCEL EXAMPLE:- On opening an Excel file, all I get is an immensely long string of a character in ... Read more

A:Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?

This sounds like it might be a malware infection.

Have you run any scans lately?

Did you download BackUp4All from a reputable source?

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Ive just tried to download everest (impressive package) but got a popup saying 'the setup files are corrupted. Please obtain a new copy of the program.' What program do I need and where can I get it? Im guessing this is just one tiny step towards solving the problem, lol but I feel Im heading in the right direction!

Thanks in advance

Where would we be without this site, how to solve probs>>>marry the TechGuy

A:Solved: SOS: setup files are corrupted

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Definately not my week. Lot's of problems, but let's deal with computer prob. Not sure if this is right board, if not please feel free to move this or tell me where to post. I consider myself beginner/intermediate with computers. So here goes:

Got a Dell Dimension 3000 that came with PSP8 pre-installed. I just got PSP9, so I go to control panel and uninstall PSP8 and Photo Album and install PSP9.

I figure I need to De-Frag so I try to. Says I only have 1% on hard drive.

Go back to add/uninstall and PSP8 is still there AND it says that PSP8 and PSP photo album are each 4,095 mb. Try to uninstall and get a pop-up that it can't find PSP8.msi

Call Dell. Have Service contract. Not covered. They want me to give them $100. to fix corrupted files.

Anyone have an idea on how to fix this or tell me where I can find the info. Any help would be appreciated.


Working on windows xp. I deleted PSP9 thinking that was the problem, so no PSP9 isn't on system. I did a restore from the beginning of the month, no help.

On defrag it says: Capacity 70.64gb Free space 2.79gb percent free space 3%.

I am figuring that because PSP8 is taking over 8,000mb's I have no space left on the system.

A:Solved: Photoshop And Corrupted files

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I have many PPT files stored on my dropbox and these things happen randomly to a couple of my PPT files :
They occasionally get corrupted and can't be opened at all.
Some of the images in the PPT file are swopped from one file to another.
Doesn't seem to be a virus too - i did a complete scan and didn't find anything at all.
what should i do?

A:Solved: ppt files occasionally get corrupted

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I'm a computer novice, but a problem (hopefully only one) has occurred where I'm at a loss. After an inproper shutdown, ScanDisk runs next time I start the computer. But the blue completion bar at bottom of the page moves very slowly in the range from 15% to 75% completion.

Someone suggested that this is the area of text files and one or more are corrupted. What I'm wondering is there a way of finding out the name(s) of these corrupted files so that they can be deleted?

I know that the most drastic solution(?) would be to re-format the hard drive. But I'd like to avoid this; too much work saving files, etc. Also no guarantee that it'll work.

I have Win98SE with 128 ram. Have already removed temp init files, any spyware, and reduced my startup programs. But there must be a program(s) running in the background that sometimes has a RAM-hungary appetite; sometimes get invalid page fault messages from IExplorer where the three finger salute (ctrl-alt-del) does not work. Those are the times that my desktop runs(?) slow as molasses on a cold winter morning.

Any suggestions would be appreciated? Just please keep them simple.

Thanks in advance

A:(Solved) ScanDisk & corrupted files

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i have windows ME on my computer, and lately it has been doing very strange things, even more than usual. for one, when i try to open documents, whether they're video files, images, or text, it converts it to a 40.5k .exe file that won't open. i can't figure out how to change it back. i've lost 2 full movies this way, several images, and one text document. also, many of my files (.html, .mp3, .jpg) no longer open in their default programs. they just sit there. i looked at the properties and they all say open with some program called "sysrnj." i changed them to the defaults, tried again, and they still don't open by double-clicking, i have to open the program and open them from there. thirdly, the icons for everything seem to change randomly. all my .jpg's appear with winamp logos, my shortcuts are notepad files, and my text files are photoshop projects, among others. these are only a couple of the problems i've been having. if anybody has any suggestions or knows where i can find updates that fix any or all of these problems, PLEASE let me know. i'm afraid i'm going to lose important information, and it's such a pain to back up a 20-gig hard drive. thanks

A:[SOLVED] Windows ME corrupted files, etc.

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I have been trying to download an updated version of my download manager leechget...I have tried from 4 different sites and each time I get the same message ie set up files are corrupted,please obtain a new program does anyone know why I am getting this ?...

A:Solved: leechget set up files corrupted

I'm using the latest version, 2006 Premium, have you tried using Leechget Evolution in the start menu folder?

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1 Pro, 64 bit
Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 2666 Mb
Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
Hard Drives: C: Total - 281129 MB, Free - 238054 MB; D: Total - 19850 MB, Free - 2098 MB; E: Total - 4055 MB, Free - 935 MB;
Motherboard: Hewlett-Packard, 3577
Antivirus: Windows Defender, Disabled

I went to the website support.microsoft.com/kb/929833 and I used the system file checker. At the conclusion of the run, the reply was :
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.
So from here I went down the website page to how to view details of the System File Checker process. These two items could not be repaired:
2014-02-19 04:33:41, Info CSI 00000823 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-02-19 04:33:43, Info CSI 00000825 [SR] Cannot repair member file [l:36{18}]"Amd64\C... Read more

A:Solved: Corrupted System Files

1. press the windows key + x
select cmd prompt Admin
or open a cmd prompt with admin rights however you normally do there are many ways
When you have the cmd prompt window open and it must be one that has the heading bar - administrator command prompt

copy and paste this into the window

DISM.exe /Online /Cleanup-image /Restorehealth

and press enter
you should receive the response
Deployment Image Servicing and Management tool etc and a flashing cursor
wait for that to complete
approx. 15 minutes

you should hopefully then receive the restore operation completed successfully and all being well - the corruption was repaired

type exit press enter and reboot

2. Open the admin prompt again and run the sfc /scannow again
what is the result please

3. You did not by the way issue the correct cmd
takeown /f Path_And_File_Name
Click to expand...

that means the file indicated in the log that cannot be repaired
NOT the LOG itself

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Hello all,

My copy of Windows 7 Home Premium x64 on my laptop has been having some strange issues lately. I cannot run .msi files, and device manager never populates a full list. Sometimes (rarely, but it does repeat) Windows Explorer will freeze, and if I attempt to close it and reopen it using task manager, the UI reloads, but whenever I click on a folder it claims Windows cannot load explorer. Restarting fixes that. I scheduled and ran CHKDSK, and it repaired a few bad sectors, but it didn't fix any of these problems. I have run CCleaner (both the regular cleaner and registry fixer) and defragmented my hard drive until it's only 1% fragmented. I then tried sfc /scannow, and it read a bunch of corrupted files but could not repair them. I read that to fix sfc, you must download and run Windows System Update Readiness Tool. It has been running and "Searching for Updates on this Computer" for about an hour now, and I'm getting concerned that it's just not doing anything. It's not frozen, the bar keeps moving from left to right and I can click on and off of it. I also have the logs from sfc if anyone wants to take a look at them, they'll be attached. The computer isn't very old, and has an intel i3 and 4gb of ram. If you would like any extra information to help, please reply and I'll get back to you as fast as I can Any recommendations on where to go from here would be greatly appreciated.

Thanks so much for any and all help!

A:Many corrupted Windows7 files, SFC reads corrupted data but doesnt fix

Hi Qujibo,
First comment you said ran ccleaner REGISTRY cleaner, this is not advised, unless you know what your doing

If there is an UNDO backup from that utility RUN it.

SURT can quite easily run for a couple of hours.

There are a lot of Winsxs errors in your log.

AFTER surt has run


run the MXdiag report from this link
Windows Genuine and Activation Issue Posting Instructions

Was this OS only installed via sysprep a couple of days ago??


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As suggested in the "slow computer" instruction on the forum I am attempting to clean up my computer with my antivirus scan....I am not sure how to proceed after performing a quick scan the results are a page of files in a sort of chart format listing various file paths in my C:\Documents and Settings\user\   folders that are followed in another column with the words "Error: Archive is Password Protected"  ..... above this window it reads:  "some files could not be scanned", and "Warning", then beneath that it says:  Select the required action for each reply and click "Apply"   
Beneath the window chart in small print it says:  "Note:  The automatic fix tries to repair the file first. If repair is not possible it proceeds to move the file to the Chest.  If that fails as well the file is deleted."   Of course I can find no word "Apply" and am not sure what the result would be if I did find it!  I have Windows XP SP3 and am not sure what to do at this point. Delete all of these files? 
Any suggestions would be greatly appreciated as it seems something is wrong with the computer since my last problem with Uninstalling Adobe Reader.  I have to click on click points numerous times (usually 3) to get a response from the computer and many ads are not downloading at all (not that I want to look at the ads!)  I was actually reinstalling Adobe Flash... Read more

A:Avast Scan Results=these files cannot be scanned...how to proceed? windows xpSP3

Ok no need to reply to the Avast! query I found the information after some searching and realized these files may not be corrupt....just password corrected!
Still cannot get my Adobe Flash Reader to work....it was working fine last week and suddenly stopped.....I will post this in a new topic for the benefit of all if I cannot find results in search.
Thank you anyway!

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I formated my computer, and when it booted up it ran chkdsk (before it booted to desktop)

It fixed a lot of index errors, and now a lot of my files are corrupted, a lot of mp3s consist of music from different songs. Is there anything to do ?

A:Solved: Files are corrupted after Format+chkdsk

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I have searched around a bit and discovered other people are having this problem, but I cannot seem to fix it.

It started when I realized that my Windows Aero theme would not load. I very much like being able to pick my color theme, so after trying a few times to load it and failing I decided to install some Windows updates and restart my computer.

When I restarted, the Program Files x86 folder was corrupted and told me to perform a ChkDsk. I went through the steps and told my system to complete a ChkDsk upon a restart of the computer. I restarted my computer.. and nothing happened. ChkDsk refuses to run. I tried to boot my computer from elsewhere so that my harddrive would not be in use and then I could perform the ChkDsk on it, but I have not been able to really figure it out.

I also tried running the Windows Diagnostics Tool, but it did not do anything after it scanned and restarted. I then followed some instructions on the Vista site for ChkDsk not working and it told me to run "sfc /scannow" when running the Command Center as an Administrator. It was scanning along fine until it got to about 64%; it stopped with an error. I tried running it in Safe Mode and the same thing occurred. I am now at a loss for what to do.

My computer is still fairly new and I have a warranty, but I would really rather fix this problem than return it. Other people have apparently been able to fix it, so any help would be appreciated. Since my laptop came installed with Vista, I do... Read more

A:Solved: Program Files x86 Folder Corrupted

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Hello everyone,

I have the weirdest problem and no matter what I do, it doesn't go away!
Whenever I copy some files over USB (from USB or SATA to USB), some of them are copied corrupted...
I have changed my main-board (both Asus P5W DH Deluxe), used different USB hosts from USB 2.0 to USB 3.0 & on-board to Express Card.
Installed a hotfix from Microsoft for NVidia main boards (which attempts to solve USB HDD problems).
Re-installed Windows but still no luck! My files get corrupted during transfer.
Even disabled my Antivirus but still the problem exists...

My specs:
Asus P5W DH Deluxe MB
Intel Core 2 Quad - Q6600
Asus Geforce 8800 GTS
Windows 7 - x64 SP1

Please tell me any solutions you might have, this problem is killing me and I don't know how to solve it.

Thanks in advance!

A:[SOLVED] [URGENT] Files getting corrupted while copying over USB...

When installing drivers have you installed the chipset drivers? And did you install the chipset drivers first before any other drivers?
Go to Asus to find the right chipset drivers and all other drivers
Graphics, and audio.

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I am running Word 2000 on Windows ME, and my Word files have turned into a nightmare, for no reason that I can determine.
An example of one of my Word files appears here. Other files are not as bad as this, but they end with a page or so of what appears to be formatting instructions. I have run a full system virus scan, deleted normal.dot, reinstalled Microsoft Word (using the 2000 SR1 disc) and run Select and Repair. None of these have had any effect.
I finally found that changing the file name extensions to .rtf eliminates the garbage, but you can only open a document once as an .rtf, then it reverts to .doc, and the garbage reappears.
I have work to do, and I am at my wit's end.
Can someone help me?

{\rtf1\ansi {\colortbl;\red0\green0\blue0;\red0\green0\blue255;\red0\green255\blue255;\red0\green255\blue0;\red255\green0\blue255;\red255\green0\blue0;\red255\green255\blue0;\red255\green255\blue255;}{\fonttbl{\f0\froman\cpg0\fcharset0 Times New Roman;}{\f1\froman\cpg1252\fcharset0 Times New Roman;}{\f2\froman\cpg1251\fcharset204 Times New Roman;}{\f3\froman\cpg1250\fcharset238 Times New Roman;}{\f4\froman\cpg1257\fcharset186 Times New Roman;}{\f5\froman\cpg1254\fcharset162 Times New Roman;}{\f6\froman\cpg1253\fcharset161 Times New Roman;}{\f7\froman\cpg1255\fcharset177 Times New Roman;}}{\stylesheet {\sbasedon222\f1\fs20 Normal;}}\paperw12240\paperh15840\margl1440\margr5876\margt1440\margb720 \sectd \sbknone\pgwsxn12240\pghsxn15840\marglsxn1440\margrsxn5876\margtsx... Read more

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I have a folder on my desktop which seems to be corrupted (can't open, rename or delete it). The connection was broken between my camera and computer while downloading photos, and now XP claims the folder is in use, even right after restarting. This wouldn't be a problem except that it contains several hundred photos I really don't want to lose; I can find plenty of information on deleting corrupted folders, and retrieving files from corrupted drives, but not corrupted folders. Any help would be much appreciated.

A:Solved: Retrieving files from corrupted folder

Problem solved, never mind!

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Not sure if this is the right place to post this as it may be a hardware issue but as XP is the OS I thought it would be a good place to start.

I have an XP SP3 machine that was not booting correctly. At power on I would get a message saying "Windows could not start because the following file is missing or corrupt..." The file name would quite often be different.

I used the recovery option from the CDs supplied with the machine and this appeared to work for a while but then the problem resurfaced.
I tried a fresh install of XP SP3 from the OEM OS disc with the same results.
We then purchased a new hard drive and installed the OS with the same results.

It's quite an old machine so I'm wondering if there may be some other hardware-related issue that I'm not picking up on.

Any help appreciated.

A:[SOLVED] XP boot issue - Corrupted files.

Hi try testing the ram with memtest 86+ download the iso zip here Memtest86+ - Advanced Memory Diagnostic Tool and burn to a disc use img burn to do it The Official ImgBurn Website then enter the bios of your machine and set the cd\dvd drive as first boot device and boot from the disc and run the test one stick at a time swap them to the other slot and rerun the test for at least 7 passes each time

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I have Adobe Reader 7.0 installed on an XP SP2 system. For some reason, the program must have a/some corrupted files. I tried to uninstall it, but with no success. I went to the help file to try to get an update, or reinstall it, with no success. When I try to go to Adobe's web site, my IE 6.0 browser locks up. While trying to reinstall, I got this message re: a missing file:

Program Files\Adobe|Acrobat 7.0\Setup Files\RdrBig\ENU\Data1.cab

I'm also getting a 1316.A error message.

Can anyone suggest a solution for me?

Would appreciate your help.


A:Solved: Adobe Reader Corrupted files?

Hiya and welcome

When you get the 1316 error, can you post any information that it comes up with? Have you tried disabling your antivirus software before installing Adobe?



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Hello, I've had my new laptop for just a week preloaded with Vista and it's already suffered some serious trauma. Earlier today there was a system notification alerting me that my Common Files folder was corrupted. I restarted the computer only to find the entire Program Files (x86) folder to be corrupted and unaccessible. Only this folder though, as the normal Program Files folder, My Docs, and the Windows folder all run fine.

Currently no programs load because the folder is corrupted, and it's impossible to run CheckDisk or System Restore. I have no idea what to do here, aside from reformatting the entire drive. I haven't downloaded any strange files or anything either, and Windows Defender found no errors or malware. This is really frustrating and I'd appreciate any insight on the matter.

A:Solved: Program Files (x86) completely corrupted?

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I try to sync my thumb drive in Sync-Toy. There is an error in J:\Guitar Music\Tracks\Geoff Achison\Gettin evil.
I begin to investigate

I am in- J:\Guitar Music\Tracks\Geoff Achison
I can see these folders
Chasing my tail
Getti'n Evil
Live at St Andrews
Mystery train
I then go to-J:\Guitar Music\Tracks\Geoff Achison\Gettin' Evil And all the files in there have names like...
They used to be MP3s, and they weren't like this when my guitar teacher gave them to me. When I try to delete them I get - "Could not Delete file. Cannot read from source file or disk"
Luckily, this... this... THING didn't copy across to the copy on my hard drive (C:\Guitar Music\Tracks\Geoff Achison\Gettin' Evil)

I'm about to try formatting the thumb drive. Thank god for backups!

A:Solved: Weired, possibly corrupted files

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Some of my C:\Windows\Media files appear to have been corrupted. When I try to preview sounds, some of them play and some don't. My Windows Startup sounds distorted. (I am running Windows XP Home). Can I restore them from my installation disk? What is the safest way to do this? I would appreciate any input.

A:(Solved) C:\Windows\Media files corrupted

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So, I reformatted my computer again. Did some SFC scans before I installed any Microsoft updates and all scans were clean. Did all the updates, drivers, program installations. Couple days later I decide to check with SFC and found some errors. There's also errors at the source, meaning I can't replace them correct? This seems kind of stupid. Always having corrupted files no matter how many times I reformat.

A:Corrupted Files + Unable to Repair + Corrupted Source

Hello ecko69x

From the last entry in your report below, it looks like they have been repaired, and you are good to go.

"Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired"

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today I am posting in the Eight Forums to ask about how to fix a corrupted looking Windows 8 start menu with no corrupted files found. I know that's a really bad way to explain the situation. I have uploaded a screenshot which I hope explains the issues. I wanted to add the blank squares do not work and also the Maps button.

A:Windows 8 Start Menu Looking Corrupted; No corrupted files

Repair the start screen, see here:

Apps and Tiles Not Working or Responding: Fix in Windows 8

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Hi, I had office 2010, but then tried a trial version of Office 2013, as it was running out I downloaded an old version of Office XP back onto my computer but it has corrupted all my word files so that they are all now wordpad files and will not open in word at all. If I try to open them in word I get the message that it is 'not a valid Win32 app'

I have gone back to the trial office 2013 for now, but the problem remains.

Even if I produce a new word doc, it still saves as a wordpad file and will not open with word.

It also does the same for my Excel files. Powerpoint seems to run ok for some reason.

Agggghhhhh! Help!!


A:Solved: office xp corrupted word files to wordpad

Ahh, system restore.... worked a treat. Thanks anyway

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OK, my computer runs Chkdsk when it boots up a lot, finds a lot of corrupted files. It truncates them, but it always hangs before finishing. Any help?

A:Solved: Temp and log files corrupted, Chkdsk hangs.

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My computer used to run fine, but today it started to randomly reboot at random. When it boots up after rebooting, there's an error message that says "the system has recovered from a serious error" There was also a bubble coming from the system tray with a title of something like "CGRAW.EXE" (or something similar, I don't remember the exact spelling) that said a file that was named after a date, I think 7-19-2007.jpg, was corrupt and unreadable. then not long ago when I was booting it back up after another reboot, there was a popup windows window that said another file was corrupted, but I didn't get to write it down or remember it. The thing is, it sounds to me like a virus, so normally I would just scan with updated definitions with both spysweeper and norton antivirus, but I did, and Norton didn't find anything. All Spysweeper found was Nok-Nok, but it said it got rid of that, and it's still doing the same thing. I also used chkdsk and it found a folder that it wanted to convert to a file somewhere, the usual things in the webroot folder that show up, and a few other random things that didn't fix it when it was told to fix them. since norton didn't show anything, though, I have no idea what the problem could be. I know it's not a lack of power, since the computer used to work find up until today. any help is appreciated

A:[SOLVED] Random reboots and corrupted system files

Hi Ozzyfreakdude,

This sounds rather sinister to me so;

I recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good Luck with it.

Kind Regards,

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error ox80070570: the file or directory is corrupted and unreadable

This error comes up when I try to rename my AVI files.

I cannot move them from folder to folder.

I cannot delete them.

But I can play them in VLC no prob.

Anyone know a solution for this?

Thank you an advance.

A:[SOLVED] AVI files are corrupted!! [moved from Design forum]

Hi, welcome to TSF

Error Message: The File or Directory Is Corrupt... http://support.microsoft.com/kb/176646


This behavior can occur if the file, folder or file system index (Master File Table [MFT] or File Allocation Table [FAT]) is damaged.

WARNING: When Chkdsk detects problems with the file system and attempts to repair the damage, data loss can occur. Microsoft does not recommend running Chkdsk with the /f command-line switch unless you have a full backup of your hard disk.

Attempt to repair the damaged file, folder or file system index using Chkdsk. To do so, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type chkdsk /f <drive>:, where <drive> is the letter of the drive on which the damaged file, folder or file system index exists.
3. Click OK.

NOTE: If the hard disk is large, Chkdsk may take several minutes to several hours to complete.

Your problem does not appear to be related to videos or codecs, so I'll move it over to the Windows 7 forum. You might want to wait until one of the Microsoft team has replied before attempting the advice above.

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Hello, my wife asked me to uninstall a game on her laptop (Vista) that didn't work anymore. I went to the add/remove and tried deleting it. No uninstall file found, so I went to load the game and the game files are corrupt. How can I uninstall this game. I don't know a lot about Vista, if it was XP I would be allright. Will Revo uninstaller work? even though the uninstall file is missing. If it won't is there someone who can give me step by step instructions on how to uninstall this. Unfortunatly I do not have the disk anymore for this game. Any help will be appreciated.

A:Solved: Game files corrupted, no uninstall file

Sorry guys I actually found the game on the internet as a download, so I reinstalled it and then removed through the add/remove program. Thanks!!!

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Hi. My problem is I am running windows 7 on a laptop given to me by a friend. She also gave me a docking station that goes to it. My boyfriend accidently plugged in the laptop with the cord that goes to the docking station, and it was like that for about a week. One day i got a error message, i can't remember exactly what it said, but it did say that some files were corrupted and asked to delete them, i said ok. It ran kind of buggy for about a week, then smoothed out and was running alright. (It also wouldn't run the repair disc i made for it. It booted with it, but wouldn't run the repair program).

Then yesterday i tried to install a driver to connect to my gtc incredible phone by bluetooth. It installed almost all of the bundle except for one file (the first one) called "MSXML 4.0 SP3". I am wondering what i should do, of course i'd like to have the bluetooth working, but more so, i am afraid something is wrong with the computer. Is there anything that could diagnose the errors and fix them? We really can't afford to take it to a repair shop.

Any help you could give us will be much appreciated.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU P9600 @ 2.53GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3992 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1772 Mb
Hard Drives: C: Total - 2267... Read more

A:Solved: wrong power plug corrupted files

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Hi All

I bought a new windows 7 home basic edition. I tried installing windows 7 on my laptop after formatting the disk. During the 2nd step of installation Install windows ->Expanding windows it says files may be corrupted please ensure all the files exist before installation.

Please help, I have formatted my laptop and in a total mess.


A:Corrupted CD, getting an error as corrupted or missing files

I wiped the CD with a piece of cloth and tried again
it worked.

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Okay, my trouble began on Sunday night, when there was an instance of me having to force reboot the computer. I turned it back on, chkdsk wanted to run and I circumvented it.

So, later on Sunday night or Monday night I keep getting speech balloon warnings telling me things like

"C:\Documents and Settings\(My Name)\Local Settings\Application Data\Opera\Opera\Cache\sesn\opr01H30.tmp is corrupted and unreadable. Please run chkdsk"

I've been getting the same warning for other tmp files on the Opera browser sesn folder as well.

Then, on Monday, I started getting error messages telling me that

"C:\Program Files\Common Files\Symantec Shared\EENGINE\EPERSIST.DAT is corrupted and unreadable. Please run chkdsk"

So, first off this morning I ran a scan for viruses. No viruses were found, so I tried running chkdsk. At first it would run in read only mode and told me there were disk errors but wouldn't fix them. I then performed the other chkdsk method by going into My Computer, right clicking the hard drive, selecting Tools and then clicking both options to scan and repair errors.

It then told me it couldn't unless I rebooted the computer, so I did so. Many attempts at reboot it wouldn't run chkdsk and now, upon more recent attempts it does begin to run chkdsk but then it abruptly stops with something saying it cannot open the directory or something like tha... Read more

A:[SOLVED] Corrupted files in Opera and Symantec and Chkdsk won't work, HELP!!!

Comp, click your Start button and type CMD into the Run box. At the command prompt, type chkdsk /r and press enter. You'll receive a message asking if you want to start Check Disk when the computer is restarted. Press Y for yes and restart the computer. Check disk should start automatically. Let it run, it may be a slow process.

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I recently tried to back-up my files onto an external hard drive after having a few problems/errors with certain applications with the intention of re-formatting my PC, however i've come across numerous other problems in the process!

I've noticed numerous files would not transfer to the external hard-drive due to the files being corrupted. I tried to run a chkdsk to see if it would mend the corrupted files but the chkdsk would not run due to an error which was supposedly caused by recently installed software and it recommended doing a system restore.

I attempted to do a system restore, however for some bizarre reason it was turned off resulting in having no system restore points!

I'm currently in the process of backing up whatever is salvageable until i can try and fix this issue. I came across a folder which once was full of PSD (photoshop) files but an error pops up saying that the file or directory is corrupt and unreadable. It says the folder is empty with 0 bytes.

Does anyone have any ideas on how to fix this issue?

Thank You,

A:Solved: Corrupted files, chkdsk not working, no system restore points!

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I did a system scan of my friend's computer, as per the instructions in this MS K-base article. The scan completed and generated an 11MB CBS.log file. It contains 1 error and 15 fails:

2012-01-12 09:12:02, Info CSI 0000003b Error STATUS_CANNOT_DELETE while executing operation HardLinkFile on [l:296{148}]"\SystemRoot\WinSxS\x86_microsoft-windows-winsrv_31bf3856ad364e35_6.0.6002.18545_none_b83ed97c9997627e\winsrv.dll, \??\C:\Windows\System32\winsrv.dll"

2012-01-12 09:12:02, Info CBS Exec: Failed to commit CSI transaction due to file in use or Component reboot required, package changes need to be pended.

2012-01-12 09:12:03, Info CBS Failed removing poqexec from Cbs key. hr: 0x80070002
2012-01-12 09:12:03, Info CBS Failed removing impactful-commit disabling value from CCP. hr: 0x80070002

2012-01-12 09:12:12, Info CBS Failed removing poqexec from Cbs key. hr: 0x80070002
2012-01-12 09:12:12, Info CBS Failed removing impactful-commit disabling value from CCP. hr: 0x80070002

2012-01-12 09:14:46, Info CBS Failed removing poqexec from Cbs key. hr: 0x80070002

2012-01-12 09:14:46, Info CBS Failed removing impactful-commit disabling value from CCP. hr: 0x80070002

2012-01-12 09:14:56, Info CBS Failed removing poqexec from Cbs key. hr: 0x80070002
2012-01-12 09:14:56, Info CBS Failed removing impactful-commit disabling value from CCP. hr: 0x80070002

2012-01-12 09:16:27, Info CBS Failed removing poqexec from Cbs key. hr: 0x80070002
2012-01-12 09:16:27, Info CBS Faile... Read more

A:Solved: Vista Laptop Shuts Down Randomy - Suspected Corrupted System Files

Has a Windows Update failed at any time recently? It appears the Vista installation is corrupted, and possibly can't be repaired (you can try the various Vista Repair features).

The first thing I would do, is transfer whatever data is on that drive, as the drive could be failing, among other possibilities.

Perhaps someone with more experience with these errors can chime in.

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