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Lenovo Ideapad 500s

Q: Lenovo Ideapad 500s

How to clean out storage space. I have tried disc clean and have deleted many programs and files but keep running out of Space. I have an external drive but how to use this to relieve space ?

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Ideapad 500s

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 86

I got my laptop a year ago but now it won't charge properly. Sometimes it charges and sometimes it doesn't. Sometimes it charges on and off, with enough power to keep it on but not adding to the battery life (so if the laptop battery is at 14% for example, it would stay there not lower, not higher). Other times it would charge all the way to 100% and other times it wouldn't charge at all.At first I thought it was the charger but I just bought a new one and it's still doing the same thing.

A:Lenovo Ideapad 500s not charging

SandyRaza wrote:
I got my laptop a year ago but now it won't charge properly. Sometimes it charges and sometimes it doesn't. Sometimes it charges on and off, with enough power to keep it on but not adding to the battery life (so if the laptop battery is at 14% for example, it would stay there not lower, not higher). Other times it would charge all the way to 100% and other times it wouldn't charge at all.
At first I thought it was the charger but I just bought a new one and it's still doing the same thing.

Hi SandyRaza  and welcome to the community,
 
This sounds like you have a faulty connection in the mains socket. you would need to get that checked by a technician.
 
Hope this help you and let us know how you get on=====================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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RELEVANCY SCORE 86

 Bought this machine in Dec 2016 and have not been able to use it at all because it keeps crashing every now and then with BSD.  It's under warranty.  Every time Lenovo engineer reinstalls the OS and it keeps crashing.  It's already 5 times they have done this. There seems to be no solution in sight and of late Lenovo engineers stopped responding to the issue in time.  It's nearly a week they collected coredump and event viewer data with no solution coming forward till now.  Lenovo is not willing to consider DOA. Currently, it's lying with me and unusable.  What's the solution to this problem?

A:Lenovo Ideapad 500S BSD Problem

Hard to tell because actaul StopCode is not visible in the image, but typically blue screens are an operating system issue related to hardware drivers, or corrupt system files, and are not hardware related.     It would if you could upload the actual C:\Windows\Memory.dmp file as it might point to the driver or system file at fault.  

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RELEVANCY SCORE 86

i used my lenovo ideapad 500s as a desktop pc, so i use it a always pluged to adapter sector, so i know if i use it in this way it will decrease  the performance of the battery, thank you a lot.

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RELEVANCY SCORE 85.2

Hey guys, I really hope you can help me. Every time I do a hardware scan in Lenovo Solution Center I get this problem: Intel(R) HD Graphics 520, Mathematical Operations Test Failed. Final result code: W13UAM84B-1RZ5M2What should I do? I really hope I don't need to send it in service because I buyed the laptop from Germany and I am not there anymore. Thank you!! 

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RELEVANCY SCORE 85.2

I have Lenovo Ideapad 500S-14ISK i5 Processor, planning to replace the original RAM 4GB Ramaxel 12800 with Kingston HyperX Impact 8GB DDR3L 1600 MHz or HyperX Impact 8GB DDR3L 1866 MHzCan i replace between this 2 RAM in my notebook?Really appreciate your feedbackThanks

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RELEVANCY SCORE 85.2

Every time I closed my laptop and went to the sleep mode, I cannot wake the laptop up no matter which button I pressed. The screen would first vaguely twinkling for several times from a little bright black color to the entire black color, but not easy to obseve, and the laptop screen just never would go to the start page. Thank you for a solution! 

A:Lenovo Ideapad 500s cannot wake-up after sleep

Hi Xsin,
 
Welcome to Lenovo Forums.
 
Can you try turning ON or OFF the Hybrid Sleep?
Open your Lenovo Energy management and turn off the Hard Drive power Saver option?
 
Other things that you can try:

Check this Recommended Settings for Sleep
Turn off Fast Start-up

 
Let us know how you get on.
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 85.2

Hi All, I just brought a Lenovo laptop few months ago and after some system update, my touchpad is not working. Tried various ways (Tried pressing on (FN+F6)) but none of it works. Please help me!!

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RELEVANCY SCORE 85.2

New ideapad 500S-14ISK with Windows 10 keeps getting abrupt blackscreens, so I've to turn it off and on again.Anyone with the same problem or solving idea? 

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RELEVANCY SCORE 85.2

Hello  I just got Lenovo 500S model, current disk is a SSD 128GB, SAMSUNG MZYLF128HCHP-000L2, I googled it but I found a flash memory type and not much info about it Wondering if it is possible to have a SSD 250GB/500GB, I found the Hardware manual "ideapad_500s-13isk_hmm_201509.pdf" for this model and the options are mainly Lenovo parts: 12 Hard disk drive, ST500LT012 6G 7mm 5.4K 500G HDD 1620038312 Hard disk drive, MQ01ABF050 6G 7mm 5.4K 500G HDD 1620043312 Hard disk drive, ST500LM000 7mm 500G+8G ( for SIT) 5H20H2460812 HDD, WD WD5000LPCX-24VHAT0 7mm 5400rpm 500G HDD 5H20J3576212 HDD, WD10SPCX-24HWST1 6G 7mm 1T HDD 1620055412 HDD, HTS541010A7E630 7mm 5400rpm 1T HDD 1620065812 SSD, Samsung MZYLF128HCHP 2.5" 5mm 128GB SSD 5SD0H45117 In the Lenovo 500S 13ISK product overview page is written: Hard disk drive:Form factor: 2.5-inch, 5.0 mm or 7.0 mmInterface: SATA IIIIs there any chance to install another SSD like Samsung 850 Evo 250GB?  Thanks for any support  

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RELEVANCY SCORE 85.2

Hello everyone,bought an Ideapad 500-13isk with 128gb ssd some weeks ago.after a windows update the computer started to give me problems after start-up, so i decided to restore the cpmuter via the integrated system and recovery partiton.everytime i try to restore the computer starts back the recovery and can't finish.so, at the moment i'm stuck.i have other computers but i need this one for a trip next week so i can't depot it for repair.i think that the recovery partition in corrupted.i have already prepared an USB disk with windows 10 ready to be installed but i'm alittle worried about the warranty.  if i delete all the partitions and reinstall windows 10 do i void my warranty?do i need a product key or the system will grab it form the bios?is there a way to restore the current status of the machine? (having a recovery partitions is handy, sometimes) thanks in advance 

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RELEVANCY SCORE 84.4

Hi there, do you know the solution for this?

A:Screen flickers, Lenovo Ideapad 500s-14ISK

Hi Lruth,
 
Welcome to Lenovo Community!
 
We are sorry to hear that display is flickering in your Lenovo idea pad 500s-141SK.
 
Please do confirm which operating system is running on your laptop.
 
Check in BIOS if issue persists.
 
Confirm if flickering happens when you are closing and opening the lid.
 
Best Regards,
Poojitha.
--------------------------------------------------------------------------------------------------------------------
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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RELEVANCY SCORE 84.4

Hello all, I recently bought my Lenovo Ideapad 500s and I am experiencing wifi problems. The wifi would frequently disconnect and say that my network is limited. I would usually disconnect and reconnect and that solves my problem. I am wondering if there is a way to fix this wifi problem instead of continueously reconnecting. If you need any further information, please contact me.  Edit- Does anyone know a way to remove the pop-up for whenever I use capslock? Thanks.

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RELEVANCY SCORE 84.4

ALPS driver v8.201.1611.252 : multi finger 2 finger clicking not working on Windows 10.I was try this solution but not working: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Two-finger-tap-right-click-ALPS-Yoga-500-H...Can you help me?

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RELEVANCY SCORE 84.4

I have recently bought an Ideapad 500s with an i7 processor and Intel HD Integrated Graphics 520. I have seen, through the use of some websites, that my dedicated video RAM is only 128mb. It appears that the way to increase this is through the use of Advanced Settings in BIOS, but this laptop does not appear to have that option in its' bios settings. Is there any way to either access the advanced BIOS settings or increase the dedicated video RAM by another method?

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RELEVANCY SCORE 84.4

Hi.I have a problem with my battery not charging (at 1% left and power connected) and get an error message that my battery is not recognized by Lenovo, even though it's the same battery I've had for 4 years (the laptop is as good as new, and I don't want to change it).Apparently, a BIOS update should work, according to several web forums, and it worked when I had the same problem some time ago. But since then I have updated to Windows 10 and I can't find any BIOS updates for my laptop which is compatible with windows 10. And those that are compatible with windows 10 are not compatible with my laptop. Will there ever be an update, or do anyone have another solution to my battery problem?INFO:Windows 10 Home 64 bitIntel Core i5-3337U 1.80 GHz8GB RAMCurrent BIOS id: 7ECN19WW 

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RELEVANCY SCORE 83.2

So basically, I just got this laptop (well about a month ago) and ever since the third day, at completely random times the screen goes blacklit. I have no cursor control or keypad control, i changed all the sleep settings to never and nothing seems to be working. I have to completely restart the laptop to do anything again. On the reiliability report it usually says windows stopped working or was closed unexpectedly. Other than this problem, there is literally nothing wrong with it, it works perfectly fine I am very frustrated as I bought this laptop for university  Any help will be greatly appreciated.

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RELEVANCY SCORE 83.2

Hello So a while ago I posted about a problem I was having that caused my laptop(fairly new 1.5 months now) to randomly crash or go in a blacklit screen mode where the only option to get it working again is to hard reset it. I think a lenovo community memeber posted up a fix that i should download (Intel Management Enginer Hardware .. something like that). That fix did not work and then I tried the suggested method by a customer which only worked for a week. I also contancted lenovo and allowed them access to my computer and all that was done was updating the drivers.  My warranty is for a year and I would have to send it to get it fixed My questions are, is there anything else I can do myself to resolve this issue?If lenovo cannot solve this issue what can be done about it. Any help would be greatly appreciated, I just started university and I often find I fall behind on some programming for a course because I cannot bring my laptop to school as it is pretty much useless

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RELEVANCY SCORE 83.2

Hi !I bought new laptop two months ago and  have frustrating problem with WiFi performance.My internet connection is 20Mbit and max 20ms ping, but max speed measured by speedtest on my new laptop is 2-3Mbit and 80ms ping. Unfortunately videos are not loading, and everything is buffering sooo long.I tried reinstalling drivers with no luck. I've read about problems with Atheros wireless drivers and Win10 but i haven?t found any solution on internet working for me.Any suggestions ?  

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RELEVANCY SCORE 82.4

Hello everybody,I've signed in this community right now. I have a laptop ideapad 500s-13 for a month, with windows 10 pre installed. the CPU is core i3-6100, Intel Graphics 520, Samsung SSD 128Gb, 4 GB ram. After some sumulative update of Win 10 1607 anniversary update, my laptop couldn't boot, it remains in black screen mode with circle of dots rotating but it can't enter in the system, even if i disconnected all the connection and USB cable. I've tried to boot in Safe mode, it works!! but not in normal mode!!So, what I did was to enter in Safe mode and disable the Intel Graphics 520 Driver from device manager (i don't remember the exact name). I restarted the PC, surprisingly it could enter in the system without any problem, but i couldn't change the brighness of the screen and some other feature related to screen. The problem cames up the exact moment when i tried to enable the graphic driver from pc device manager ,the screen turned black with only cursor. So I think the main problem is the incompatibility of the win10 and the intel graphics driver. My current version of intel HD graphic 520 driver is 21.20.16.4550, driver date 11/11/2016. Please, do you have any solutions??? ps. sorry for any mistake in the text, english is not my native language.  thank you in advance

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RELEVANCY SCORE 82.4

Hello everybody,I've signed in this community right now. I have a laptop ideapad 500s-13 for a month, with windows 10 pre installed. the CPU is core i3-6100, Intel Graphics 520, Samsung SSD 128Gb, 4 GB ram. After some sumulative update of Win 10 1607 anniversary update, my laptop couldn't boot, it remains in black screen mode with circle of dots rotating but it can't enter in the system, even if i disconnected all the connection and USB cable. I've tried to boot in Safe mode, it works!! but not in normal mode!!So, what I did was to enter in Safe mode and disable the Intel Graphics 520 Driver from device manager (i don't remember the exact name). I restarted the PC, surprisingly it could enter in the system without any problem, but i couldn't change the brighness of the screen and some other feature related to screen. The problem cames up the exact moment when i tried to enable the graphic driver from pc device manager ,the screen turned black with only cursor. So I think the main problem is the incompatibility of the win10 and the intel graphics driver. My current version of intel HD graphic 520 driver is 21.20.16.4550, driver date 11/11/2016. Please, do you have any solutions??? ps. sorry for any mistake in the text, english is not my native language.  thank you in advance

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RELEVANCY SCORE 81.6

I bought my Lenovo ideapad from a best buy in Canada at the end of August 2016, I have been having unprovoked screen issues so I called the Lenovo support number on July 24th, last week and explained the issue. They said my warranty was up and so I explained the situation and showed them the reciept that proved I bought it at the end of August, and so they rightly accepted that I was still applicable for the warranty. I was then told that within three business days they would send me a shipping box to send the laptop back to them in. It has been a week now and there is no sign of the box and no real update or explanation from Lenovo. When I check the status of my repair order online, it shows: Order status: New OrderOverall Status: in Progress which isn't very helpful because I have no idea if theyre still processing the shipping of the box, or if the box has been shipped and is just delayed or if there was an issue for some reason with sending it. Any explanation or insight would be greatly appreciated. Connor 

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RELEVANCY SCORE 65.6

New machine bought 4th June 2016. Has been working fine until yesterday. Then "all of a sudden"... Failure of WLAN driver (appears to pick up wireless network for 1-2 minutes then drops). Wireless connection either showing as ?no internet, secured? or simply no network connections shown Wi-fi vanishes from Network & Internet. WLAN driver vanishes from Drivers list. Windows Troubleshooter indicates software/hardware issues with the WLAN DriverDriver Power state failure (cannot properly restart or shut down)USB 2 and 3 ports not recognising devices (flash drive, mouse etc.)Reset PC not working from Settings; need to do it via Advanced Startup I have done a full Reset several times and problems persist. Has anyone got an idea of what is going on here? Many thanks

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RELEVANCY SCORE 65.6

It comes with a 256gb ssd but I am thinking of adding a additonal SSD into it. Can I do this?

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RELEVANCY SCORE 64.8

I have a 500S-14ISK Laptop (ideapad). The other day it was doing an automated windows update. I realized the laptop was low on battery so I plugged in the charger, went out for lunch and hoped the update would be done once I came back. When I returned I realized that the charger was not connected to wall-socket so the laptop shut down in the middle of the update. Now I cant get it to start. If I push the power button, the power button lights up and so does the keyboard but the screen gets nowhere. I cant even come to the BIOS setup to do a factory reset. I tried removing the battery, holding the powerbutton for 30s and then put the battery back in. No luck. Did the same this with and without the charger caple attached. No luck. I also tried connecting the laptop to an external display. No luck.  Is there anything else I can try? Supposedly there is a "NOVO" button, what is that and could that work for me? Greatful for any responses!

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RELEVANCY SCORE 64.8

Hello, The touchpad of my ideapad 500S has stopped working. Can anyone suggest a solution? 10x,Irit

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RELEVANCY SCORE 64.8

Hi, I've had an ideaPad 500s-14ISK for about 8 months now.About a month after I got it, it had a problem where in the middle of working, the screen turned grey, the computer became unresponsive (the backlight was still working) and the only option was to force it to restart.At first I didn't pay attention to it, as it happened about once in 2 weeks, but recently it got much worse, going unresponsive at least once in an hour, sometimes 2 or 3.I decided to try and install some driver updates to try and solve it. Display drivers didn't work, so I tried Power Management also (including the one which came out very recently) without success.2 days ago (my Friday evening) I decided to try a BIOS update, as nothing else more recent worked. I downloaded the update from the "Downloads" section on the Lenovo website, followed the exact instructions on the update and the txt file that came with it. The update started the BIOS flashing process, and guess what? Screen went grey and unresponsive.I waited for some time to see if something might happen, but nothing. I turned it off, and with that the BIOS went bad. Now it is totally bricked, it does try to accept USB when I turn it on with Fn+R+Power though.Any help would be greatly appreciated.

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RELEVANCY SCORE 64.8

I want to buy a Lenovo IdeaPad 500S notebook from Romania.The only problem is that all of them have UK keyboard layout. I am a developer an I hate the symbols on reginoal keyboards toher than US.Can I buy a notebook from lenovo.com (with US keyboard layout) and shipping  to Romania ?   Thank you !

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RELEVANCY SCORE 64.8

How many ram slots does Lenovo IdeaPad 500S 13ISK RAM slots have and where can I find them? The program Lenovo Companion shows it has 2 slots and that the second one is unused but I could not confirm it no where on the internet. I want to install a second RAM of 8 GB in my laptop without losing the original 4 GB.

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RELEVANCY SCORE 64.8

Hi, I'd like to upgrade the Ram in my Lenovo IdeaPad 500S-13ISK. 
Saw this on Amazon and wondering if it would work on my system?
 
Patriot 1.35V 8GB DDR3 1600MHz PC3-12800 CL11 SODIMM Memory PSD38G1600L2S 
 
If not could anyone tell me what else I could use?
 
All the best

A:ram upgrade for ideapad 500S-13isk

Hi there, Seamus                        -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
As per the datasheet, yes. It is very much compactible with your machine.
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 64.8

I have a 500S-14ISK Laptop (ideapad). The other day it was doing an automated windows update. I realized the laptop was low on battery so I plugged in the charger, went out for lunch and hoped the update would be done once I came back. When I returned I realized that the charger was not connected to wall-socket so the laptop shut down in the middle of the update. Now I cant get it to start. If I push the power button, the power button lights up and so does the keyboard but the screen gets nowhere. I cant even come to the BIOS setup to do a factory reset. I tried removing the battery, holding the powerbutton for 30s and then put the battery back in. No luck. Did the same this with and without the charger caple attached. No luck. I also tried connecting the laptop to an external display. No luck.  Is there anything else I can try? Supposedly there is a "NOVO" button, what is that and could that work for me? Greatful for any responses!

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RELEVANCY SCORE 64.8

Hi, I'd like to upgrade the Ram in my Lenovo IdeaPad 500S-13ISK. Saw this on Amazon and wondering if it would work on my system? Patriot 1.35V 8GB DDR3 1600MHz PC3-12800 CL11 SODIMM Memory PSD38G1600L2S  If not could anyone tell me what else I could use? All the best

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RELEVANCY SCORE 64.4

Hey everybody, yesterday i used my 500s in battery mode, after a while i had to plug it in (to charge the battery) and then i realized that every status in the windows bar was shown, not at the same time and not in a special row. it showed me:AC mode, Ac is pluggedBattery mode, please chargeAC - xx hours remainig to fully charged It also turns the brightness up and down, like it has to when the battery is low, but after like a second the brightness comes back and it shows the AC plug in the symbol, this changes every second. this is so annoying i can use my 500s only with the lowest level of brightness. at the end of the day the battery has been fully charged and it was ready to use unplugged. can someone help me and know a solution to my problem?--- Im running Win10 in 64 Bitupdated the BIOS yesterdayi also installed all the required updates from Lenovo Compagnion RegardsAndre

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RELEVANCY SCORE 64.4

Hello dear Community,I recently bought a IdeaPad 500s and connected it to Wifi in Germany without problems. Now i am staying in Peru for a year and am not able to connect to any Wifi. I already reset the Network Adjustments with Netsh int ip resetNetsh winsock resetwhich did not change anything. It is the same with every network: i insert the right password and then they tell me: no connection with the wifi possible. I also turned off the Kapersky Internet Security Protection.Could you please help me.I really have to use the Laptop.

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RELEVANCY SCORE 64.4

I have recently purchased a new laptop ideapad 500s. Since the day I bought it I am having internet connectivity issues. On system restart or when device is restored from sleep, the internet gets disconnected and a yellow asterisk appears on the WiFi connection in the status bar. On running windows diagnosis, the problem result says "DNS server isn't respnding". The only way the system does get connected to WiFi is if I restart my WiFi modem after the system has started. I have tried all solutions available online to fix the problem. I tried using static DNS entries, tried flushing DNS, updated my WiFi device driver, disabled sleep of the device in power management and even reset Windows using the option available in Windows 10. None of the above methods have helped me resolve the problem. Could this be a hardware problem in the laptop? Any help or suggestions would be greatly appreciated.
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 64.4

Hello everyone, sometimes my Ideapad doesnt wake up from the Standby Mode. If I "close" the screen and open it the power button ist lighted but the screen stays black. The only thing i can do then ist to hold the Power button to shut the Ideapad down and then hit it again to start it. Is there anyone with the same problem or has even solved the problem? greets Andre

A:Ideapad 500s-14isk doesnt wake up

Hi Andre,
 
Welcome to Lenovo Forums.
 
Can you try turning ON or OFF the Hybrid Sleep?
Open your Lenovo Energy management and turn off the Hard Drive power Saver option?
 
Other things that you can try:

Check this Recommended Settings for Sleep
Turn off Fast Start-up

 
Let us know how you get on.
 
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 64.4

Hi, I receive an Error Code WVC007002-RL8VRF - and my laptop suggests to open a support ticket at Lenovo. When I try to find this section, or open the "connect us" area on Lenovo.com, the site never loads, it just remains blank. Regardless what browser I use. Please support me. I have an ideapad 500s 13
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

A:Ideapad 500s - Hardware scan error

Hi there, Oliver -
Thank you for writing in to the Lenovo Forum - Sorry for delayed response.
 
A service tip has been released concerning the WVC007002 Mathematical Operations Test error message.  This is a false negative and can be ignored; it does not affect the system's functionality or performance.
 
Link to Service Tip;
https://support.lenovo.com/us/en/solutions/HT105222
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 64.4

I bought a brand new Ideapad 500s and did a lenovo hardware scan. It failed on mathematical operations and i was told to update the graphics card drivers - have two (intel hd graphics 520, NVIDIA GeForce 920). They updated successfully. However now Microsoft Edge will not open - i open it and it closes immediately. I can use IE and Firefox but not Edge. I called support and was told to reinstall the drivers and it would work but that had no impact. Edge still will not open. Any ideas?










Solved!
Go to Solution.

A:Ideapad 500s - Microsoft Edge not working

Hi saorchid , 
 
Welcome to the Community Forums. 
 
SInce MS Edge are prebuilt to the system files , try Repair Microsoft Edge Through System File Checker initially. 
If unable to repair you may go to the next step to Reset Microsoft Edge Through PowerShell . 
 
Update us how things go. 
 
 
Regards

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RELEVANCY SCORE 64.4

When I log in to the Lenovo support site, there are 27 drivers listed for my ideapad 500S-14ISK laptop. I'd like to know...Should I install some/all of these?Should these be installed automatically in system updates?How do I know which of these are already installed? I am particularly interested in the Graphics drivers as this is a replacement machine as I had problems with the previous one's graphics card/driver. There are two listed under "Display and Video graphics": 10.18.13.5474 released on 23/5/16, and "Graphics 20.19.15.4364a;Audio 8.20.0.745" released on 12/5/16. Should I install either or both of these? ThanksAdrian

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RELEVANCY SCORE 64.4

I have a problem with my screen (or graphic card), there is screen tearing on every application I use, it has a square shape, and it's totally simetric, i don't know why it happens, I have the AMD Radeon Crimson 16.11.4

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RELEVANCY SCORE 64.4

Hello, Just purchased the ideapad 500s...love the laptop but after a computer scan through the lenovo solution center, i keep getting a failed result because of the intel graphics 520 hd card.  The 'mathematical operations test' keeps failing.  I have re-installed the driver through the lenovo support website but it did not take care of it.  is this because of Windows 10?  I am thinking there are still some quirks with the operating system and compatability with hardware. Thank you.










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A:Ideapad 500s - graphics card issue

I've never owned a Lenovo laptop until recently, I've always bought my computers from Dell. However, a couple of week ago, I decided to purchase the Ideapad 500 and I'm already having an issue with the Intel Graphics Card. When I watch videos, like from YouTube, the images keep scrambling and there is a horizontal, white band of interference that keeps flashing at the bottom of the screen. I've even started getting the blue and black error screens. I ran the Lenovo Solutions Center app and got the same result. There was a failure with the Intel HD Graphics Card, "Mathematical Operations Test." Here is the Results Code: WVC007002-RK8WFH. I checked the Intel website for the latest version of the graphics card to see if mine is out of date, and it is. My version is 10.18.15.4279, which was released, 8/24/2015. The new version is 15.40.10.4300, which was released, 10/26/2015. The recommendations given by the Intel website for updating the driver, seem to address the issues I'm having with the blue and black screens. Anyway, since my driver is out-of-date, I downloaded and tried to install this latest one, but I got an error message, saying it must be done by the manufacture. I then checked Lenovo's website to see if they had it for downloading, but the only graphics card that Lenovo has available is out-of-date too. I have a two-year warranty, but I don't want to ship my laptop just to have my graphics card updated.

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RELEVANCY SCORE 64.4

Hello, 
 
I am using LENOVO ideapad 500s with Windows 10. 
Freqeuntly, when I tried turing on the labtop with external devices connected through USB ports, it got stuck at loading screen. It is frustrating.
I wonder how the computer can succesfully boot even if external devices are still connected through USB ports. 
 
Thank you. 
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

A:Ideapad 500s - Booting issue with USB connected

Hello woogdoe
 
Welcome to the forum,
 
By the sounds of it your pc may be stuck in the wrong boot mode (ie. boot from USB) so what i suggest is making sure you are in the right one. First you will need to access the BIOS then change the boot order. Follow the steps below to do this.
 
Turn off and use the Novo key (left side part number 7 page 9 ) 

It may also be like an indentation or a button and would need to use a pin to enable.
Check if you have the same on yours.  It has the USB port next to it.
When it turns on using that key, Novo Menu would show giving you the option for BIOS set up. 
 
Follow this link below to change the boot order:- 
 
https://support.lenovo.com/gb/en/solutions/ht117661
 
Please keep us updated on how you get on.

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