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Gateway Service SSL Certificate requirements for MS ATA

Q: Gateway Service SSL Certificate requirements for MS ATA

I have a wildcard cert from Go Daddy that is expiring in our lab, so I decided to use our new CA in LAB to create a certificate for MS ATA. when I go to setup the Gateway package on a domain controller I can not get the installer to accept the certificate.
I have put the cert in the personal store just like the existing cert, but no luck on getting to accept any cert I create.


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RELEVANCY SCORE 200
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A: Gateway Service SSL Certificate requirements for MS ATA

I found the fix below are the requirements

Certificate must have a private key
Certificate must be CSP
The certificate's public key length is 2048 bit
In my cert template on my CA I had to enable the option for the private key to be exportable

I have it on good authority that if you type Google into Google you will bring down the internet...

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RELEVANCY SCORE 59.2

Hello,
I had ATA 1.7 installed on a small virtualized environnement with
1 Lightweigth Gateway installed on my DC (Windows server 2012, 1CPU, 4Go RAM)
1 ATA Center
2 computers
Everything was fine but since I updated ATA to the 1.8 version my gateway doesn't start anymore. When I check the tasks manager, I can see the process "Microsoft ATA Gateway" appear and disappear.
Does anyone encounter the same problem ?

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RELEVANCY SCORE 56.8

Hello Everyone,
I have a few questions regarding the certificates used by Lightweight Gateways

Can I use certificates generated by internal PKI for my lightweight gateways installed on DC'sIf certificates are meant to be automatically renewed why does my lightweight gateways give error messages "Gateway certificate expired" and I have to reinstall the agent all over again.




Senior Technical Consultant, MDS Computers

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RELEVANCY SCORE 56.4

I've installed the Microsoft ATA Gateway on a dedicated server in a lab environment. The gateway shows a status of "Stopped" in the ATA Console configuration tab. On the ATA Gateway itself, the Microsoft Advanced Threat Analytics Gateway service
will not start. I keep getting the following error: "Windows could not start the Microsoft Advanced Threat Analytics Gateway service on Local Computer. Error 1067: The process terminated unexpectedly."
I get an Event ID 7031 error in the windows service logs that says: "The Microsoft Advanced Threat Analytics Gateway service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart
the service". The service continually fails to start.
I'm not sure if this is related, but I also get the following error in the Microsoft.Tri.Gateway-Errors Log: "Error [AsyncResult]System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from
the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: An error occurred when verifying security for the message."

I'm using Windows Server 2012 R2. The Gateway is installed as a stand alone server with port mirroring configured for the capture NIC.

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RELEVANCY SCORE 55.6

I received an error in that ATA console stating that one of my lightweight gateways is no longer communicating.  I've seen this error before, and in the past I connected to the DC in question and restarted the Gateway services, and this resolved the
issue.  However in this particular case, the Gateway service will not start.  When attempting to start the service I get the following error.
Windows could not start the Microsoft Advance Threat Analytics Gateway service on Local Computer.

Error 1067: The process terminated unexpectedly.
I checked the Microsoft.Tri.Gateway.log and Microsoft.Tri.Gateway-Errors.log, I see the following error in both:
2017-02-01 14:20:02.7833 8864 5 00000000-0000-0000-0000-000000000000 Error [ServiceChannel] System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Cannot process request because the process (3024) has exited. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.InvalidOperationException: Cannot process request because the process (3024) has exited.
at System.ServiceModel.Dispatcher.TaskMethodInvoker.InvokeEnd(Object instance, Object[]& outputs, IAsyncResult result)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeEnd(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage7(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Bo... Read more

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RELEVANCY SCORE 55.6

We have 4 domain controllers which acts as an ATA lightweight gateway.
All 4 domain controllers have installed a certificate from our trust CA with the following CNs:
Common Name : Computername(FQDN)
Our ATA Center has a certificate
Common Name: ATA Center URL (ata.<domainFQDN>)
Both certificates have the following specs:
EKU:
Client authentication
Server authentication
Key Type: Exchange
Key Length: 2048
CSP: Microsoft RSA SChannel Cryptographic Provider (Encryption)
We could use both certificates for ata gateway<-->ata center connection but after the upgrade to ATA 1.8.1 it creates a self signed certificate and using that certificate instead of the one from our CA.
I have changed the thumbprint in the gateway json file, but after restarting the gateway services it changes back to the self signed thumbprint.
How can I use my CA certificate instead of the self signed certificate?

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RELEVANCY SCORE 55.6

Hi All,
Our current certificates are expiring at the end of the month for all our lightweight gateway servers. I have recently followed Microsoft's documentation to renew the certificate on the ATA center server which has been successful and I can see in the JSON
files on the gateways that the thumbprint has updated accordingly.
I am however unsure of the method to update the similar certificate on the lightweight gateways, on the ATA center server I simply used PowerShell to create a new certificate based off the properties of the existing certificate and then synced the changes
in the center to the gateways.
What's the best process for updating the certificates on the gateways? I am not using version 1.8 where this is automatically managed by the system so I need to do this manually.
Hope you can help!
Thanks

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RELEVANCY SCORE 54

System Requirements for Windows XP Service Pack 2

http://www.microsoft.com/windowsxp/sp2/sysreqs.mspx

IMPORTANT NOTE:

Use the Custom scan at the Windows Update site to see if there are any new drivers for your hardware immediately after installing SP2!

Mods. Can you make this one sticky?

What do you think of the Processor & RAM requirements quoted? Unrealistic?
 

A:System Requirements for Windows XP Service Pack 2

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RELEVANCY SCORE 53.6

Hello,

I am trying to resolve an issue where multiple client computers in the organisation are using an internally deployed Root CA certificate (before my time and no longer required) to sign the end entity certificate for external websites, google.co.uk
for example. All SSL sites appeared to be affected by this.




However this is not the case as sub domains of sites with issues show the correct cert chain, the below is for mail.google.com




Removing or untrusting this root ca cert breaks access to these sites.

I have reset root certs in various ways, removed machines from the domain, applied no GPOs, manually updated CRL and pulled down updated certs with rootsupd.exe.
It always attempts to use this rouge CA cert to sign the websites cert.

Any assistance would be much appreciated.

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RELEVANCY SCORE 53.2

Hi,
I have successfully deployed ATA Center 1.7 and ATA Lightweight Gateways then i have changed ATA Center Console certificate.
Now we have deployed new AD Domain Controller and i can't install ATA Lightweight Gateway on it.
When i download ATA Gateway installation from Center, there is still old certificate thumbprint in GatewayInstallationConfiguration.json file. Also when i change thumbprint value in config and try to install Lightweight Gateway again,
same error in install log occurs.
I have already restarted ATA Center server but issue still occurs.
I am considering to backup Mongo DB, reinstall ATA Center and Restore Mongo DB. 
Can you give me advice?
Here is ATA Gateway installation log: [0CDC:11C4][2016-10-04T15:55:41]i000: 2016-10-04 13:55:41.6441 3292 5   Error [\[]TaskAwaiter[\]] System.Net.Http.HttpRequestException: An error occurred while sending the request. --->
System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IdentityModel.Tokens.SecurityTokenValidationException: Failed to validate certificate thumbprint [\[]Subject=CN=ataweb.ourdomain.com Thumbprint=4832CDB5AE2F2AE1E76E8D53B41AA1F361B881E8[\]]

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RELEVANCY SCORE 53.2

Hi,
I am trying to install CA root certificate on Windows 7, IE 9.
Encounter error: "Untrusted Certificate".  "This certificate cannot be verified up to a trusted certificate authority."
I have tried to install the certificate to Trusted Root Certificate Authorities->local computer and import was successful. BUT on IE->Internet Options->Certificate->Trusted Root Certificate Authorities, I am unable to find this root CA on
the list.
On mmc->Certificates->Trusted Root Certificate Authorities->certificates, I am able to view this root CA.
I then restarted the IE and view the ssl site again but failed too, "Untrusted Certificate".
Anyone, any idea ?
Regards,
Eye Gee

A:Unable to Install Root CA Certificate - Certificate cannot be verified up to a trusted certificate authority.

May the following workarounds work for you:
Workaround 1:
Modify the Windows settings to allow the Update Root Certificate feature to update the root certificates automatically. For details, see the following Microsoft TechNet article:
Certificate Support and Resulting Internet Communication in Windows Server 2008
http://technet.microsoft.com/en-us/library/cc771121(WS.10).aspx
Workaround 2?
If the Update Root Certificate feature cannot automatically update the root certificates, you may contact the website vender to see if there is a hotfix can fix the issue.

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RELEVANCY SCORE 52

Hi All ,
How to fix this Vulnerability ?

The following certificate was at the top of the certificate
chain sent by the remote host, but it is signed by an unknown
certificate authority :


|-Subject : CN=
|-Issuer  : CN=NACH-HYPERV


https://www.itu.int/rec/T-REC-X.509/en
https://en.wikipedia.org/wiki/X.509

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RELEVANCY SCORE 51.6

I have loaded Certificate Server off of the NT Option Pack onto my IIS 4.0 Web Server. I get a message on startup that the Certificate Authority Service cannot find a database. It gives me a 7000 and 7004 error. I looked up the problem on Technet and all I can find are a reference in the SP 4 Release Notes which says that there are no workarounds for the problem. Surely to Bill I am not going to have to remove Service Pack 5 and put Service Pack 3 on my Web Server in order to get Certificate Server to work! Has anyone else experienced this problem trying to run Certificate Server on later SP's? Does anyone know a workaround for this problem?
 

A:Certificate Server and Service Pack 5

I don't know what certificate srver is, but perhaps you could try service pack 6a??
 

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RELEVANCY SCORE 51.6

Please Note: System worked perfectly with ATA prior to ATA 1.8 and ATA 1.8 Update 1.
Upgraded to 1.8 & Update 1. GW Service would not upgrade and constantly restarted. Event log errors 7031.
Uninstalled, Cleaned System (Certs, Files, etc.), Reinstalled. Same issues.  Uninstalled/Reinstalled both GW & Center. Same Issues.  Verified json files are correct and match Certs installed.
Certs are Enterprise Root CA issued with proper CSP and 2048 bits. (Remember, system worked perfectly prior to 1.8 or 1.8 Update 1).
ATA Version 1.8.6645.28499 (1.8 Update 1)


ATA Center: Windows Server 2012 R2
ATA GW: Windows Server 2012 R2 (AD Domain Controller)


ATA GW Event logs (7031 repeated):
The Microsoft Advanced Threat Analytics Gateway service terminated unexpectedly.  It has done this [x] time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
ATA Center Event Logs: No error


ATA GW file log (Microsoft.Tri.Gateway.Updater-Errors.log):


2017-08-17 19:49:54.3592 5620 17  14689fae-b5a6-4658-81d9-1468df0bd0b6 Error [GatewayConfigurationManager] Failed to get configuration, using default configuration
2017-08-17 19:49:55.5624 5620 16  38e075a2-44a1-4458-8892-20785b231106 Error [GatewayConfigurationManager] Failed to get configuration, using default configuration
(This line Repeats)



2017-08-17 19:49:55.6092 5620 15  e0d63b07-714a-4a77-b954-e698ce5949d2 Error [WebClient+... Read more

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RELEVANCY SCORE 50

Windows 7 sp1 64, Dell Studio 1747 laptop.
Initial report was that an iPhone driver would not install because its publisher could not be verified.


I noted in passing that Windows Update had also stopped working, by the looks of things a few weeks ago. On attempting to check for updates, the control panel applet reports that the Windows Update Service is not running, yet it and BITS clearly are running.
I downloaded MBSA and attempted to get updates manually. This also failed with the report that wuredist.cab is corrupted.

I then noticed that on opening an elevated command prompt, UAE reports that the publisher of cmd.exe could not be verified.


Running sfc /scannow results in a log containing numerous (incomprehensible) errors and no checks performed. I think it was trying to say that it couldn't get the publisher info for the original files, so took no action.


There seems to be a common element here, in that certificates are not being recognised. That would of course explain all of the above symptoms. The cryptography service appears to be running OK, though, and restarting it doesn't help. I was able to replicate
the symptoms listed on a VM by disabling the cryptography service, which suggests we're on the right track. But, not sure what the actual issue with certs/crypto is.


-Any suggestions? (Reposted as previous post seems to have vanished)

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RELEVANCY SCORE 48.8

Hi,
I'm running MS ATA 1.9.7312.32791 and haven't had any issues for close to two years.
I noticed yesterday that I didn't receive my daily emails from MS ATA so this morning I checked the ATA server and my event log is full of this message:
The Microsoft Advanced Threat Analytics Center service terminated unexpectedly.  It has done this 14 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
I went and checked the log files and in the Errors log file I see this message logged over and over:
Error [CertificateExtension] Microsoft.Tri.Infrastructure.Utils.ExtendedException: There are no matching certificates [StoreLocation=LocalMachine StoreName=My thumbprint=660CXXXXXX]
So I checked the certificates on the server and I can't find a certificate with the thumbprint of 660CXXXXXX.
If I look in MMC I do see the certificate for the server and it has shows that it was recently renewed (probably automatically thru Active directory)
I can't access the ATA website on the server to specify the new certificate.
How can I fix this?  Do I need to re-install ATA.  If I re-install will I lose all the information that has already been collected?
Thanks in advance,
Nick

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RELEVANCY SCORE 47.2

Hi all,
I installed ATA in my lab environment, ATA center works fine but when i installed the gateway i wasn't receiving any suspicious activties. i also checked if the Gateway and my DC where communicating and they were. help please 

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RELEVANCY SCORE 47.2

I have a desktop computer GATEWAY DX-4300-17 S/N[edited for privacy]and unfortunately it is out of service. The thing is that the computer has the main switch on/off damaged, and I want to buy it to replace the damaged switch. The part number is CAV 2 ABS P/N IB2IEW400-600 for the superior cover, I don't know if the switch is sold with the superior cover or separately, anyway, the part number for the switch is CAV 1 ABS P/N IB21EVM00-600. Could you please tell me where I can buy this parts?

A:GATEWAY DX-4300-17 out of service

Hello, Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

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RELEVANCY SCORE 47.2

I have a desktop computer GATEWAY DX-4300-17 S/N[edited for privacy]and unfortunately it is out of service. The thing is that the computer has the main switch on/off damaged, and I want to buy it to replace the damaged switch. The part number is CAV 2 ABS P/N IB2IEW400-600 for the superior cover, I don't know if the switch is sold with the superior cover or separately, anyway, the part number for the switch is CAV 1 ABS P/N IB21EVM00-600. Could you please tell me where I can buy this parts?

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RELEVANCY SCORE 47.2

Good day, I have VM (the Center and Gateway) set up in Hyper-V with port mirroring and a test lab domain controller. I've setup the
gateway, but service won't start, and when looking through my gateway logs I found multiple instances of the following error. How should I resolve this?
2015-10-16 07:53:19.6965 2180 5   1d20001a-f6b4-4916-92b5-f453377474d1 Error [DirectoryServicesClient] Microsoft.Tri.Infrastructure.ExtendedException: Failed to connect to domain controller [DomainControllerDnsName=UN1T.GROUP] ---> System.DirectoryServices.Protocols.LdapException:
Local error has occurred.
   ? System.DirectoryServices.Protocols.LdapConnection.BindHelper(NetworkCredential newCredential, Boolean needSetCredential)
   ? Microsoft.Tri.Gateway.Resolution.DirectoryServicesClient.CreateLdapConnection(DomainControllerConnectionData domainControllerConnectionData, Boolean isGlobalCatalog)
   --- ????? ??????????? ??????????? ????? ?????????? ---
   ? Microsoft.Tri.Gateway.Resolution.DirectoryServicesClient.CreateLdapConnection(DomainControllerConnectionData domainControllerConnectionData, Boolean isGlobalCatalog)
   ? Microsoft.Tri.Gateway.Resolution.DirectoryServicesClient.TryCreateLdapConnection(DomainControllerConnectionData domainControllerConnectionData) 
2015-10-16 07:53:19.7165 2180 5   00000000-0000-0000-0000-000000000000 Error [KeyedObjectPool`2] Micr... Read more

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RELEVANCY SCORE 47.2

i installed ATA console and Gateway on different servers using. Generated Certificate from CA. Here is my error from the Log File.
2015-11-10 17:50:43.8276 2268 17  8e121719-6e9c-49a0-893e-a65573b8788d Error [GatewayConfigurationManager] Failed to update configuration System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Object reference not set to an instance
of an object. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.Tri.Center.Service.CenterConfigurationManager.UpdateGatewaySystemProfileAsync(ObjectId id, NetbiosName netbiosName, X509Certificate2 certificate, IEnumerable`1 networkAdapterNames, IEnumerable`1 ipAddresses, IEnumerable`1 certificates)
   at SyncInvokeUpdateGatewaySystemProfileAsync(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.TaskMethodInvoker.InvokeBegin(Object instance, Object[] inputs, AsyncCallback callback, Object state)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Pr... Read more

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RELEVANCY SCORE 47.2

My gateway service refuses to start. I have my gateway and ATA Center configured and everything looks as the documentation describes. The errors we are seeing seem to indicate we don't have the authentication set up correctly.
2015-08-08 16:17:35.5516 784 5   00000000-0000-0000-0000-000000000000 Error [Domain]  Microsoft.Common.ContractException: Contract exception
   at Microsoft.Tri.Common.Data.Entities.Domain.CreateKey(INetworkName name)
   at Microsoft.Tri.Common.Data.Entities.Domain..ctor(DirectoryServicesSearchResult domain, DirectoryServicesSearchResult domainConfiguration)
   at Microsoft.Tri.Gateway.Resolution.DirectoryServicesResolver.<GetDomainsAsync>d__10.MoveNext()

We do have an anomaly in our environment where the NetBIOS domain name of our domain has a period in it (contoso.com). This is legacy from a long time ago and as you can imagine very difficult to change. Is a period in the NetBIOS name supported
with ATA or should I be looking somewhere else for the problem? 

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RELEVANCY SCORE 47.2

Hello All,

I have 3 Gateway servers running in 2 sites. After this last weekend none of my gateway servers are communicating with the console. I have the same errors in all 3 gateway logs:
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Tri.Gateway.Resolution.DirectoryServicesClient.<TryCreateLdapConnectionAsync>d__24.MoveNext() 
2016-01-18 16:03:44.2555 2632 11  9d4733d1-11a1-46f7-817d-ca662628e57a Error [AsyncResult] System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException
for the fault code and detail. ---> System.ServiceModel.FaultException: At least one security token in the message could not be validated.
   --- End of inner exception stack trace ---
   at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass2.<CreateTask>b__1(I... Read more

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RELEVANCY SCORE 47.2

Hi,
I have deployed ATA in my lab environment. My ATA Gateway service keeps on Starting. When I manually tried to restart, It showed an error:
Windows could not start the Microsoft Advanced Threat Analytics Gateway service on Local Computer.
Error 1067: The Process terminated unexpectedly.


Please Help!

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RELEVANCY SCORE 46.4

Hi,
I have deployed ATA in my lab environment. My ATA Gateway service keeps on Starting. When I manually tried to restart, It showed an error:
Windows could not start the Microsoft Advanced Threat Analytics Gateway service on Local Computer.
Error 1067: The Process terminated unexpectedly.

Please Help!

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RELEVANCY SCORE 46.4

The lightweight gateway ran for a month or so then it stopped last week.  After reinstalling and rebooting the DC, the lightweight gateway started again.  It ran for a few days but stopped again.  Reinstalling and rebooting didn't help this
time.  I tried reinstalling a couple of times.  No luck.  I get this: "error 1067: the process terminated unexpectedly" when trying to restart the service.  The error log doesn't help me much.  Maybe someone else can decode
it.
2016-08-09 16:55:49.6348 172 5   00000000-0000-0000-0000-000000000000 Error [DirectoryServicesClient+<SearchInternalAsync>d__23] Microsoft.Tri.Infrastructure.ExtendedException: LDAP search failed [DomainControllerDnsName=WORK-DNS2.dcsms.org
IsGlobalCatalog=True DistinguishedName=DC=hhh,DC=test,DC=org Scope=Base Filter= AttributeNames=canonicalName objectClass whenCreated displayName distinguishedName objectGUID isDeleted name objectSID whenChanged lockoutDuration lockoutThreshold maxPwdAge minPwdAge
pwdHistoryLength pwdProperties fSMORoleOwner replUpToDateVector] ---> Microsoft.Tri.Infrastructure.ExtendedException: LDAP search failed [ResultCode=Referral]
   at Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.<SearchInternalAsync>d__23.MoveNext()
   --- End of inner exception stack trace ---
   at Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.... Read more

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RELEVANCY SCORE 46.4

hey guys whats up
I'm having a bit of trouble finding a service manual for a gateway m320
gateway no help
i need to get a disassembly diagram as i have ti replace the power jack
I've never really taken a laptop apart before and am afraid of ruining a good laptop
ts a mpc but I'm sure that its the same general laptop as another gateway
no Sn# pn# stickers are too faded go figure
if you could help me out i would be grateful
thanks:wave:
 

A:Service manual for Gateway M320

You likely do not need a service manual, nor would you benefit from one... if they existed... which they don't. Your Gateway m320 doesn't work any differently than a thousand other laptop computer models...
What you need is the correct part, and a great deal of skill using a cold solder technique, or flat soldering... most techs cannot do it, so somebody who asks for a service manual will not.

Get a GOOD and exprienced electronics technician or anybody very skilled in soldering techniques who also has the tools.
Otherwise, buying a new board will be faster and less costly.
If not in a living location where there are good techs, there are services to which you can mail it and get the repairs performed for $90 including shipping.
 

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RELEVANCY SCORE 46.4

zone alarm says the program "Application Layer Gateway Service" wants to access my computer. any ideas what this program is exactly?
 

A:Application Layer Gateway Service ?

Generally anything accessing the Application Layer from the Internet is not a good thing unless you are running VPN or remote access. Here is a basic definition of the Application Layer:

http://wombat.doc.ic.ac.uk/foldoc/foldoc.cgi?application+layer
 

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RELEVANCY SCORE 46.4

Long story short... Couple of years ago, bought a SX2110g-UW23, running Windows 8. ARCserve never worked. Internet Explorer kept crashing.  Couple of days later, I suffered renal failure. Hospitalized weeks. Came home to recuperate. Set the computer aside. Fast forward... Windows 10 giveaway offers me the opportunity to try to correct everything wrong with this otherwise useless computer. Clean install. ARCserver still not working. IE still crashing. So I decide to contact support. Al I need is an email. THERE IS NO EMAIL. But I'm offered chat support. CHAT SUPPORT NOT WORKING because warranty is out of date. Nobody is questioning thew warranty. I'm told to call customer support. GATEWAY you sold me a computer with assistive technology BECAUSE I AM DEAF. AND NOW YOU CLAIM YOU ARE TOO STUPID TO UNDERSTAND THAT DEAF PEOPLE USE COMPUTERS?????? I've owned computers since the Tandy1000 in 1986. Today, I have XP, Win7, and one already upgraded and running Windows 10. Not a single one of them are Gateways. Never seen a computer that I could not find a workaround, or fix the problem. But this one fails as bad as your customer service.   If any REAL LIVE PERSON from GATEWAY reads, or can read this, which is in question since you can't build a computer, and don't understand why you include ASSISTIVE TECHNOLOGY in your software, you have my email. CONTACT ME.     

A:GATEWAY YOU FAIL AT CUSTOMER SERVICE

garyo1954,
 
Sorry to hear about your health issues and combining that with having problems with some installed applications on your system and getting in touch with someone to help you with it. Based on the age of the system it will be quite hard to get in touch with in-warranty support to help you out, I will see what I can help with though.
 
Typically, if you are having problems with an application you can remove the application and install it again to see if that solves the problem. In this case, you may have to use the Gateway Recovery Management to install the Acer Remote software after removing it (ARCserver issues). Internet Explorer can be removed, but that just means it goes to an older version, then just perform updates again to get the newer version installed again.
 
It is very difficult to understand why some applications crash because sometimes the issue is linked to 3rd party applications installed and what not. You can back your data up and perform a factory reset using the Gateway Recovery Management tool or the recovery media you created and test the system out without installing any 3rd party applications to see if the issue persists. If everything works fine, perform Windows updates to get it fully updated all the way through 8.1, and check the applications you are having problems with as you go. Once it is fully updated, upgrade to Windows 10.
 
Even though your system is not listed as an eligible model it should still meet Micr... Read more

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RELEVANCY SCORE 46.4

After install my Ata Gateway I receive an error message:

The ammount of Ram and Core processor already is ok following the description of Microsoft but the service doesn't start.
Follow my error log file below:
2018-03-12 20:19:48.6278 3188 5 00000000-0000-0000-0000-000000000000 Error [DirectoryServicesClient+<OnInitializeAsync>d__14] Microsoft.Tri.Infrastructure.Utils.ExtendedException: Domain controllers are not configured
at async Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.OnInitializeAsync(?)
at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
at async Microsoft.Tri.Infrastructure.Framework.ModuleManager.OnInitializeAsync(?)
at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
at async Microsoft.Tri.Infrastructure.Framework.Service.OnStartAsync(?)
at Microsoft.Tri.Infrastructure.Framework.Service.OnStart(String[] args)
2018-03-12 20:19:55.6199 1280 5 00000000-0000-0000-0000-000000000000 Error [DirectoryServicesClient+<OnInitializeAsync>d__14] Microsoft.Tri.Infrastructure.Utils.ExtendedException: Domain controllers are not configured
at async Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.OnInitializeAsync(?)
at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
at async Microsoft.Tri.Infrastructure.Framework.ModuleManager.OnInitializeAsync(?)
at async Microsoft.Tri.Infrastructure.Framework.Mod... Read more

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RELEVANCY SCORE 46.4

Hi,
I've installed ATA 1.8 and the lightweight gateway on a 2012 R2 domain controller. 

On the domain controller, the ATA Insights service is running but the main ATA service is stuck in a starting loop.

Are there any logs to find out the reason? I've rebuilt the performance counter database as suggested in another thread, but to no avail. Nothing of use in the event logs.


Thanks!

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RELEVANCY SCORE 46.4

I am having an issue where my gateway service wont start.  I have reinstalled three times and the most recent just taking the defaults with self signed certificates to make sure that was not the issue.  

The error in the microsoft.tri.gateway-errors log states:

2016-05-05 15:45:53.5091 1896 10  d95b9f61-9d2f-4ef3-a0ec-9575da88f329 Error [GatewayConfigurationManager] Failed to update configuration System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://10.4.2.37:443/ICenterConfigurationManager.
The connection attempt lasted for a time span of 00:00:01.0625094. TCP error code 10061: No connection could be made because the target machine actively refused it 10.4.2.37:443.  ---> System.Net.Sockets.SocketException: No connection could be made
because the target machine actively refused it 10.4.2.37:443
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.ServiceModel.Channels.SocketConnectionInitiator.ConnectAsyncResult.OnConnect(IAsyncResult result)
   --- End of inner exception stack trace ---

How can I check the health of this site.  I have the console on 10.4.2.38 and the center of 10.4.2.37.  When i go to iis i only see one site and it is only listening on the .38 ip address.  Where is the center service website run?  Is
it normally in iis?

A:Gateway Service Wont Start

and now all of a sudden i got a notification that it scanned the domains and found computers and users and the service is running.  No clue what changed.  

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RELEVANCY SCORE 46.4

We have lightweight gateways installed on 3 other DCs and they all work fine. On a fourth DC, the service won't start.  I get an Error 1067 if I try to manually start it.  In the error log, I see:
2016-08-16 19:17:54.3467 4028 5   00000000-0000-0000-0000-000000000000 Error [PerformanceCounterLib] System.InvalidOperationException: Category does not exist.
   at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
   at System.Diagnostics.PerformanceCounter.InitializeImpl()
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly)
   at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName)
   at Microsoft.Tri.Gateway.Service.GatewayAppDomainManager.<OnInitializeAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Tri.Infrastructure.Framework.Module.<InitializeAsync>d__18.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) ... Read more

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RELEVANCY SCORE 46.4

On 1 out of 3 DCs, when installing the lightweight gateway, the service continually restarts (does it ever finish starting?) this is logged in the errors.log:
2016-06-01 10:42:16.6261 6168 19  d2c5f7d0-168d-44da-83c9-3d20f79ce814 Debug [GatewayTelemetryManager] Initializing
2016-06-01 10:42:16.6885 6168 19  d2c5f7d0-168d-44da-83c9-3d20f79ce814 Debug [GatewayTelemetryManager] Initialized
2016-06-01 10:42:16.6885 6168 19  00000000-0000-0000-0000-000000000000 Debug [GatewayModuleManager] Initialized
2016-06-01 10:42:16.6885 6168 19  00000000-0000-0000-0000-000000000000 Debug [GatewayModuleManager] Starting
2016-06-01 10:42:16.7041 6168 19  e86427bf-8853-47f4-b526-fc783fae6065 Debug [PerformanceCounterManager] Starting
2016-06-01 10:42:17.3437 6168 5   00000000-0000-0000-0000-000000000000 Error [IDataCollectorSet] System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Has anyone experienced similar? Or pointers in to find out which actions are being denied?

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RELEVANCY SCORE 46.4

Long story short... Couple of years ago, bought a SX2110g-UW23, running Windows 8. ARCserve never worked. Internet Explorer kept crashing.  Couple of days later, I suffered renal failure. Hospitalized weeks. Came home to recuperate. Set the computer aside. Fast forward... Windows 10 giveaway offers me the opportunity to try to correct everything wrong with this otherwise useless computer. Clean install. ARCserver still not working. IE still crashing. So I decide to contact support. Al I need is an email. THERE IS NO EMAIL. But I'm offered chat support. CHAT SUPPORT NOT WORKING because warranty is out of date. Nobody is questioning thew warranty. I'm told to call customer support. GATEWAY you sold me a computer with assistive technology BECAUSE I AM DEAF. AND NOW YOU CLAIM YOU ARE TOO STUPID TO UNDERSTAND THAT DEAF PEOPLE USE COMPUTERS?????? I've owned computers since the Tandy1000 in 1986. Today, I have XP, Win7, and one already upgraded and running Windows 10. Not a single one of them are Gateways. Never seen a computer that I could not find a workaround, or fix the problem. But this one fails as bad as your customer service.   If any REAL LIVE PERSON from GATEWAY reads, or can read this, which is in question since you can't build a computer, and don't understand why you include ASSISTIVE TECHNOLOGY in your software, you have my email. CONTACT ME.     

A:GATEWAY YOU FAIL AT CUSTOMER SERVICE

garyo1954,
 
Sorry to hear about your health issues and combining that with having problems with some installed applications on your system and getting in touch with someone to help you with it. Based on the age of the system it will be quite hard to get in touch with in-warranty support to help you out, I will see what I can help with though.
 
Typically, if you are having problems with an application you can remove the application and install it again to see if that solves the problem. In this case, you may have to use the Gateway Recovery Management to install the Acer Remote software after removing it (ARCserver issues). Internet Explorer can be removed, but that just means it goes to an older version, then just perform updates again to get the newer version installed again.
 
It is very difficult to understand why some applications crash because sometimes the issue is linked to 3rd party applications installed and what not. You can back your data up and perform a factory reset using the Gateway Recovery Management tool or the recovery media you created and test the system out without installing any 3rd party applications to see if the issue persists. If everything works fine, perform Windows updates to get it fully updated all the way through 8.1, and check the applications you are having problems with as you go. Once it is fully updated, upgrade to Windows 10.
 
Even though your system is not listed as an eligible model it should still meet Micr... Read more

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RELEVANCY SCORE 46.4

I have an alienware 14 and have received the new gears of war 4 as a gift, it says that I have to have   
2GB minimum video memory and recommends 4GB video memory and that I do not meet either of these requirements. how can I solve this problem. any help will be appreciated and as you can tell by my terminology I'm not very computer literate.

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RELEVANCY SCORE 46

I've never had issues with this Gateway before, but it is at our remote site and now the Gateway service shows Starting and will never start.
I'm seeing the following error in the log for the Gateway:
2017-03-04 00:34:48.4928 3284 5   00000000-0000-0000-0000-000000000000 Error [AsyncResult] System.ServiceModel.CommunicationException: The socket connection was aborted. This could be caused by an error processing your message or a receive timeout
being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:09:59.8593581'. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
It doesn't seem like there are network connectivity issues from my remote site to my main site.  Does anyone have any idea why my Gateway service won't start?  

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RELEVANCY SCORE 46

Quick question:

Is Application Layer Gateway Services (alg.exe) needed at all? This site, http://www.blackviper.com/WinXP/Services/Application_Layer_Gateway_Service.htm, from what I understand, says that if you have SP2 then you don't need this anymore. Is that right? I tried disabling it and I'm still connected to the internet and the Windows Firewall is still turned on according to Security Center, if those two things have anything to do with that at all.

Thanks!
 

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RELEVANCY SCORE 46

i keep getting application layer gateway service has encounted a problem and neeeds to close. can u help. thank u

A:application layer gateway service problem

hi jh2oman, welcome to Tech Support Forum,

you may be able to fix the issue by running the System File Checker. To do that, you will need an XP installation disc (it needs to be for the same edition you have installed...so if you have XP Home, you will need an XP Home install disc).

- Click Start -> Run -> type:
sfc /scannow
- Click OK (note the space between the c and the /)
- Insert disc when prompted

This will then check the integrity of your system files and if any are found to be corrupt or damaged, it will replace them with fresh ones from the disc.

If you haven't got a install disc. You could try running a full spyware/virus scan. It may not be related to an infection but it's always good to check.

Do you use Windows Firewall and Internet Connection Sharing?

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RELEVANCY SCORE 46

Hi,

Does anyone know where I can get the Gateway Solo 1100 Service Manual? I'm trying to repair one, and I can't quite get the thing apart, for starters.

Thanks!
 

A:Gateway Solo 1100 Service Manual

It's a long shot, but did you look on Gateway's web site before posting here?
 

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RELEVANCY SCORE 46

Hello ,
i installed lightweight gateway on my dc 
in the logs i can see the error is ldap seasch failed on sub domain.
is there any way to tell ata not to search on subdomains ?

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RELEVANCY SCORE 46

I am reformatting a friend's computer and I get an error during XP installation saying that I am required to insert the Service Pack 1 CD. They don't have this CD anymore. I guess Gateway just broke up the installation to require a few CDs. Does anyone know a solution to this. Hopefully there is a way I can make a CD that will solve this problem.

Thanks

A:Gateway XP Home Service Pack 1 during install

hello ,

what version is the instalation cd

you could use a disk wiper (write the drive to zeros /make it like new from factory) to remove all instances of the preivouse softwares

you can get one for free (http://www.majorgeekss.com)

i use (KillDisk ) myself but you can also get (d-ban boot & nuke) also (UBCD) these are all great programs

if you need any help in running them just let us know

Mike

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RELEVANCY SCORE 46

I purchased my ATT 2wire Gateway about 2 years ago when i had ATT DSL service, now i have switched to Clear WiMax and they have sent me a Modem. Well, now i want to setup my 2wire so i can get Wifi. I do not have a Land Line so my clear internet services work off the ethernet connection (or satellite some how).. Would some one be able to take me step by step in setting my wifi connection by linking my clear modem and wire router ?

Thank you
Lachele 28
 

A:Setting Up ATT 2Wire Gateway with New Internet Service

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RELEVANCY SCORE 46

Hello,

we have a Setup with 1 ATA Center and 2 ATA Gatways.
One of the ATA Gateway stopped working while the other one is still running fine.

The Microsoft.Tri.Gateway.log from the faulty Gateway Shows the following entry:


2016-08-29 15:03:49.7732 4656 16  c3010dfb-64d0-4d4d-8d63-8d63fb30b488 Debug [RpcNtlmClient] Initialized
2016-08-29 15:03:49.7732 4656 16  c3010dfb-64d0-4d4d-8d63-8d63fb30b488 Debug [NetworkNameResolver] Initializing
2016-08-29 15:03:49.8044 4656 16  c3010dfb-64d0-4d4d-8d63-8d63fb30b488 Debug [NetworkNameResolver] Initialized
2016-08-29 15:03:49.8044 4656 16  c3010dfb-64d0-4d4d-8d63-8d63fb30b488 Debug [DirectoryServicesClient] Initializing
2016-08-29 15:03:50.2888 4656 18  c3010dfb-64d0-4d4d-8d63-8d63fb30b488 Error [DirectoryServicesClient+<DisconnectDomainControllerAsync>d__27] System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.<DisconnectDomainControllerAsync>d__27.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.<CreateLdapConnectionAsync... Read more

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RELEVANCY SCORE 46

HI I have a functioning ATA-installation, with a single remote gateway monitoring 3 production domain controllers. I configured the gateway server as an event collector and now have the gateway server pulling 4776 events to the Forwarded Events log on
the gateway server. Now when I try to enable the gateway to monitor forwarded events, the gateway crashes pretty much right away ("the service stopped unexpectedly") Am I missing something?

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RELEVANCY SCORE 45.6

I have this issue on a couple of my DC's, I cannot start either service on the LW GW's and I'm unable to uninstall through programs and features or via silent uninstall 

[3010:422C][2018-05-22T08:00:26]e000: Error 0x80070643: Failed to execute MSI package.

2012 R2 and 2016 DC's
ATA v1.8.676536693

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