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Yoga 720 15 fingerprint sensor issue

Q: Yoga 720 15 fingerprint sensor issue

I've been using Yoga 720 15 about a week and Synaptics fingerprint sensor worked well. Recently I tried to use it to log in, but there was no sign of Windows Hello working. I tried to look up in settings, but it says that Hello is not supporting on this device. Device manager, however, shows that sensor is fine, no exclamation points or something indicating a problem. I tried to update fingerprint driver, but no use Has anyone faced the same problem?

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RELEVANCY SCORE 200
Preferred Solution: Yoga 720 15 fingerprint sensor issue

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 91.2

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

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RELEVANCY SCORE 84.4

I have two week old X1 Yoga (20FQ) and the fingerprint sensor seems to work very unstable. It worked fine for a while and and suddenly in Windows 10 login it didn't work at all. It seems to read multiple times as when I put my finger close to sensor it immediately gives "Too many failed attempts" message and asks to login with PIN-code. I removed the device and re-installed the latest drivers from Lenovo support page and it worked again for two days. And now again I cannot login using fingerprint sensor. As the issue was resolved for couple of days with reinstalling the device, it might not be a HW-issue. Is there any good diagnostic tools available or is there a place to change the sensitivity of the sensor? Many thanks in advance for all the help!

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RELEVANCY SCORE 83.6

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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RELEVANCY SCORE 83.6

Hello dear community! The fingerprint reader of my Yoga 460 is not working properly. When I try to set up my fingerprint in Windows Hello it wants me to swipe my finger at least 20 times while the reader is flashing green and orange in irregular intervals. It looks like when a fingerprint is not identified as correct.I already tried different fingers and cleaned the device. I also tried to install the driver provided on the support page but I think Windows always installs the driver from Windows update as it is considered the latest driver.I am using the latest version of Windows 10 and the name of the device in the device manager is "Synaptics FP Sensors (WBF) (PID=0017)". Thanks for your help! Michael

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RELEVANCY SCORE 83.6

Hello dear community! The fingerprint reader of my Yoga 460 is not working properly. When I try to set up my fingerprint in Windows Hello it wants me to swipe my finger at least 20 times while the reader is flashing green and orange in irregular intervals. It looks like when a fingerprint is not identified as correct.I already tried different fingers and cleaned the device. I also tried to install the driver provided on the support page but I think Windows always installs the driver from Windows update as it is considered the latest driver.I am using the latest version of Windows 10 and the name of the device in the device manager is "Synaptics FP Sensors (WBF) (PID=0017)". Thanks for your help! Michael

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RELEVANCY SCORE 82.8

I've been having trouble with the fingerprint sensor on my Lenovo ThinkPad X1 Yoga laptop (type 20FR) for the last week. It is now completely unresponsive after working just fine for months. In device manager it says "This device cannot start (Code 10)." I've tried disabling/enabling the device form device manager, uninstalling/re-installing the drivers, and wiping stored fingerprints from the BIOS settings. After wiping the fingerprints from BIOS settings and re-programming the fingerprint sensor from the Windows Hello settings menu, it worked for a day, but then the issue with the finger print sensor crashing returned. What do I do?

























Capture.JPG ?41 KB

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RELEVANCY SCORE 82.8

Hi,Got a problem, after when I use sleep mode on my X1 Yoga I never can log in again with a fingerprint sensor. And it is not possible to put PIN or password. Only restart helps.Does anyone have this problem? Please advice how to get rid of this.. P.S. have fingerprint driver updated to last version. + tried to uninstall the driver so Lenovo got the previous one applied - doesn't work either.

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RELEVANCY SCORE 80.4

Hello I recently installed Ubuntu 16.10 on my HP ENVY K212ne and I want to use it as default.( my previuos OS was Win10)I will get this output with "lsusb" command in terminal : Bus 001 Device 002: ID 8087:8001 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hubBus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hubBus 002 Device 005: ID 0a5c:216c Broadcom Corp. BCM43142A0 Bluetooth DeviceBus 002 Device 004: ID 138a:0050 Validity Sensors, Inc. Swipe Fingerprint SensorBus 002 Device 003: ID 05c8:036e Cheng Uei Precision Industry Co., Ltd (Foxlink) WebcamBus 002 Device 002: ID 3938:1080 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hubwhich means that my fingerprint sensor ID is : 138a:0050I tried to use fingerprint sensor , so I searched on the net and found two applications named "fprint" and "Fingerprint GUI" . But my sensor couldn't find  in "Supported readers" :Fingerprint GUI at Launchpad & fprint at Launchpad.How can I find fingerprint sensor drivers ?I should mention that when I bought this laptop , Ubuntu was installed on it as default (but I don't know which version) .

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RELEVANCY SCORE 79.6

When I run my finger across the fingerprint sensor, the light is disabled as my finger gets close to the sensor.  Its almost as though it is detecting the change in the light.  I don't know if this is normal, but the end result is that upon swiping a finger, it does not read it and thus cannot be used.  Periodically, the light will stay on and Windows Hello will have no reaction.  Other times, ocassionally, when the finger is rolled to one side, then it flash orange and say it cannot read it. I get the impression that a USB reset is occuring.  Is there any tool to check the fingerprint sensor?  Or does anyone have any ideas?

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RELEVANCY SCORE 79.6

Windows has stopped this device because it has reported problems. (Code 43)

location : Port_#0001.Hub_#0003

Unknown USB Device (code 43)
For the past few weeks or so one of my USB controllers seem to have been malfunctioning. but it was working fine a month ago ,before that i fully recovered my notebook by pressing f11 using hp recovery manager but i lost my finger print sensor as malfunctioned then i tried to clean reinstall windows 7 home premium 64
bit , and activated again using the genuine product keys . all drivers updated but not with fingerprint reader . if i remove the ribbon cable of fingerprint device from the zif connector then i see no more this error in device manager . if i again insert the cable in to that zif connector , then after power on i see the same error in device manager .
uninstalling the Unknown Device through Device Manager does absolutely nothing if any device is plugged in to USB. Doesn't matter which device, the device itself will continue working but Windows will try (and fail) to reinstall whatever driver it thinks is missing, so the Unknown Device comes back straight away.

A:unknown device fingerprint sensor issue

Hello salluhassan, I worked in an HP call center doing support on HP laptops I have seen this work on different problems from malfunctioning keyboards, USB ports, fingerprint scanners and laptops that refuse to power on. In fact it is the first step in a lot of HP's logic flows. This does not work every time nor does it solve all issues but it's worth a shot. HP refers to this as a hard reset, remove your battery unplug your A/C so no power is going to the NB hold power button down for 30 sec reconnect and power back on.

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RELEVANCY SCORE 78.8

I have bought a laptop Latitude E5450 with ubunto OS, i have changed it to MS Windows 7 Pro 64 bit, I can't download DigitalPersona Fingerprint Suite, so I can't use the fingerprint sensor.

what Can I Do?

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RELEVANCY SCORE 76.4

Hi everyone,
Windows 10 updated itself to the Creators Update this week and I notice that my Fingerprint Senor will not work after sleep mode.
When I check the Device Manager it disappeared from device manager and if I choose the show hidden device it says the Synaptics VFS7552 Touch Fingerprint Sensor is disconnected.

I have updated the latest driver from Dell webpage and problem is persists. The only way to "fix" it is to reboot the Laptop and the Fingerprint Sensor will work but when it goes to sleep it will disconnect itself again.

Do anyone know how to fix this issue?
Thanks.

Regards,
Derek Tang

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RELEVANCY SCORE 74

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

Thx!

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RELEVANCY SCORE 73.6

I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working. Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device." OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017) Also windows fingerprint sign-in option is greyed out. Any hints, what can I check?













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A:Fingerprint manager pro no longer recognizing fingerprint sensor (T440s)

Try this:
1.  reboot and then press F1 at "Lenovo" logo to enter BIOS setup
2.  Change to "Security" menu
3.  change to "Fingerprint" item
4.  Choose the option for "Reset Fingerprint Data" - what happens?
5.  Press F10 to save and exit
6.  Try to enroll fingers again - what happens?
 

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RELEVANCY SCORE 72

Hi everyone, I'm experiencing a problem with my 2 days old Y2P. Every time I approach my right hand toward the screen, without even touching it, it goes black and the laptop goes to sleep mode (see the pictures attached for a better idea of the gesture). I have to press the keyboard to turn it on again. I figured that the system thinks that the screen was closed down and proceds with setting in place which was "sleep mode". I changed the setting of closing the laptop down to "do nothing", the problem is still there but instead of going to sleep mode the screen only goes dark and when a take of my hand the screen goes on again. I don't know where the proximity sensor is situated or if the detection of the closed laptop is made by the proximity which would a very stupid/cheap way to do that. Is anyone else having this issue? Are you guys at Lenovo aware of this issue and is there any fix on the way? Thank's to let me know if this issue software fixable or not so that I could return my laptop imediatly because it's very inconvegnant for a touch screen laptop. Thank's in advance for the answers ! In these positions the screen goes black and the laptop goes to sleep mode.     













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A:Yoga 2 Pro : Proximity Sensor Issue

@Djalil97,My Y2P does not go into sleep mode if i were to do that. If your hand is not touching the screen does it sleep? Mine sleeps correctly.There is an app in Win that has an icon that shows 4 modes. Ensure that is enabled. You can confirm it on the "Desktop" then at the taskbar there is a small icon showing the modes as well. If you were to turn it into tablet mode, is there any prompt that you are in tablet mode? I realize it was having issues going into tablet mode when it was out of the box, then I went to the apps area and turn that mode thingy on and it has been fine ever since.

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RELEVANCY SCORE 71.2

I've just purchased this notebook. But as i understand the keyboard and the touchpad are being blocked while on the use of Windows, because of the direction sensor. The screen is rotating to the right as on the pic automatically. 

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RELEVANCY SCORE 68

So I have five options for a screen brightness: Darkest, Darker, Suggested, Brighter, Brightest. So the "Suggested" options, as it may seems, supposed to use the light sensor and adjust the screen brightness corespondedly but instead it has the fixed brightness level, right in the middle between Darker and Brighter. It can never be the "Darker" or the "Brightest" as you may expect, it has always fixed value.  So my question is: Are there a way to make the light sensor actualy do the usefull job?

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RELEVANCY SCORE 65.2

I was very kindly helped by Aca Candy recently with a blue screen problem. Unfortunately I had to have my laptop reformatted. Now for some reason I cannot use the fingerprint sensor. I try to open the program but no luck. I am running vista business, software program is ATSwpNav
and I have a Lifebook P7230.
Incidentally as the notebook is only now 2 months old I did try the supplier an internet seller called Laptops Direct in the UK, they are a total waste of space! Looks like I am on my own??
Anyone wishing to help would be most welcome
 

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RELEVANCY SCORE 65.2

Hi. Help me to add one user fingerprint data to diferent OS in one laptop.So, i have - HP elitebook 8470p - Synaptics FP Sensors (WBF) (PID=003d) - two OS Win7 and win10 (i can select only one to load) - same user for both OS First i add 2 fingers in one OS, and it work.Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am , already added by other OS) who have the same fingerprints. And i can add it again.  I try several times to fix it.but no result. In the begining was different fingerprint sensor driver and HP securiti software in OSes.Then i install same to both.Make reset fingerprint sensor in bios and delete all fingerprints in hp security.But still no result... This is my curent driver and software:sp72896 Synaptics WBF Fingerprint Driversp74101 HP Client Security Manager (American, International) P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

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RELEVANCY SCORE 64.4

The sign in options settings are not showing an option for fingerprint set up or even the Windows Hello setup option. I have installed the validity fingerprint sensor driver but even then the problem is same.

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RELEVANCY SCORE 64.4

Hi all,I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.This is quite annoying. Do you have any suggestionthank you in advanceMatteo

A:After startup the fingerprint sensor is not available (does ...

humm not sure if i got it .. but if you upgraded your windows to 10 .. you need to re install the fingerprint driver i had this issue on my laptop i installed the latest driver and its working

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RELEVANCY SCORE 64.4

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

A:Fingerprint Sensor does not work

#HPExpertDayThese should help:http://support.hp.com/us-en/document/c03718240andhttp://support.hp.com/us-en/document/c03653209Workd for Win 10 too.

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RELEVANCY SCORE 64.4

Hi!Here is my first post. it's related to fingerprint sensor. Machine is a T570 "out-of-box" with Win 10 PRO. I ran MS Windows updates then Lenovo updates through Lenovo companion program.I notice after applying proposed fingerprint driver (Synaptics Metallica MOC touch FP driver - V5.2.3515.26)  sensor doesn't work anymore ... To log in I'm forced to use the PIN code or password way. Sensor no longer recognizes my finger. In fact it is the sensor itself that is no longer functional (no light). Obviously before I tried to configure the sensor again but without success ... Using the previous driver through drivers manager, everything works again (5.2.3512)Has anyone had the same problem? Thanks in advanceRegards

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RELEVANCY SCORE 64.4

Has anyone been able to figure out how to get the fingerprint working after windows 10 upgrade on the Elitebook 8740w?

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RELEVANCY SCORE 64.4

I recently refreshed my pc which led to unistalling of my fingerprint sensor of my laptop.!!! Now I am not able to find the driver for my fingerprint sensor. Any help will be highly appreciated.!!!On the uninstalled apps the information about the driver is as follows:Validity WBF DDF-Validity Sensors, Inc.-4.5.228.0

A:Fingerprint sensor for my laptop.

@R_Chauhan? System Website Driver Support Pages:HP ENVY Notebook - 15-k112tx Find the Validity Sensor Driver in CategoryDriver - Keyboard, Mouse, and Input Devices > Validity Fingerprint Sensor Drive sp72143.exe (26.0 MB) Full Information and Download:Validity Fingerprint Sensor Driver  When you see a Post that helps, inspires, provides fresh insight,or teaches you something new, click the Thumbs Up on that Post.Fixed / Answered? Click that post Accept as Solution to help others find Answers. 

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RELEVANCY SCORE 64.4

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner  and do needful .
Divesh Gupta
[edited]
 

A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 64.4

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step.  Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that.     The driver is also updated.  

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RELEVANCY SCORE 64.4

Hi all! I just got my 6st gen Carbon X1 - beautiful device, I'm loving it. BUT! Out of the box the fingerprint reader didn't work properly. Kept disconecting. So I updated WIN 10 and installed all the drivers plus the BIOS. Now, under the Device Manager, it just says "This device cannot start (Code 10)". I tried reinstalling the drivers, manually and through Vantage - no go. I keep reading that this turns up as a problem sometimes, but most people solved it through driver reinstalls. Doesn't work here. So, before I return it - any ideas? Thanks.

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RELEVANCY SCORE 64.4

So I have an HP Envy 15 j111tx.I have Windows 10(64-bit) installed on my computer, I want to log on to my computer by using the fingerprint scanner, but it won't work. I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse.  PLEASE HELP!!!!HP Envy user

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RELEVANCY SCORE 64.4

Recently my omnipass fingerprint swipe for my passwords isnt working. the program doesnt open when i try to open it or when my computer starts. also, the button inbetween the left and right clicker on my laptop, the button that can be pressed to scroll up and down, isnt working either. These both happened after the same restart. Thanks
 

A:Omnipass Fingerprint Sensor

Also, Windows defender wont open.
I tried updating my symantec antivirus and this message came up saying something is corrupted??? :
The following Symantec products and components are installed on your computer.
> Avenge MicroDefs25 SavCorp10
> LiveUpdate
> Symantec AntiVirus Corporate Client

Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (2 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 4), product up-to-date.
Downloading catalog file (4 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list

The following updates have been aborted:
> Avenge MicroDefs25 SavCorp10 has 1 aborted update(s).
Reason:
LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.

LiveUpdate session is complete.
 

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RELEVANCY SCORE 64.4

I have a 3 month old L460; the fingerprint sensor has been sketchy from day one - I often had to select ?alternate log in?, and then return to the fingerprint log in to get it to work.  But tonight it refuses to read the sensor at all.  And since I never actually set up a log in password, I can?t get into the machine to check drivers, etc.  Any suggestions??

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RELEVANCY SCORE 64.4

Hi I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update. I downloaded latest Fingerprint driver from lenovo site but you can see the result below. I am on Windows7 64 bit. Thank you R 











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A:Fingerprint sensor is not detected

Hi Cimenta,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that fingerprint reader in your Lenovo ThinkPad is not getting detected properly.
 
Could you please check whether fingerprint reader is enabled in BIOS? Also, reset the internal finger print data in BIOS and check.
 
Hope this helps! Do post back if issue persists.
 
Best regards,
Mithun.




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RELEVANCY SCORE 64.4

I have a ThinkPad T460s and recently the fingerprint sensor stopped working. It would not light up at the log in screen. I removed the saved fingerprint and tried to re-add it but after it I put in my pin, it does not prompt me to input my fingerprint. It the cursor just spins. At that point I reinstalled the drivers and ran the latest windows updates. Still the same issue in addition to another. Now I also have the option to remove a fingerprint, when I click remove, it does nothing. I have updated every system driver as well as BIOS. I have removed fingerprint data from the BIOS. I have tried enabeling and disabling Windows hello from Group Policy. I tested it on a seperate user account and it is working on that account. Any help would be appriciated, I can provide further detail if needed.

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RELEVANCY SCORE 64

Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance



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RELEVANCY SCORE 63.6

Hi, I just did the July update for my t470s, and now my fingerprint sensor has completely stopped working. The light doesn't come on, and it's not recognized in Windows. I do have 2 devices not working in Device Manager now. UCSI USB Connection Manager, and USB xHCI Compliant Host Controller. They both say that Windows cannot verify the digital signatures. What should I do? Thanks,

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RELEVANCY SCORE 63.6

I am using Windows 10 on a laptop hp 4540s. Fingerprint sensor worked properly, but today suddenly stopped working. Even in the device manager will not be displayed. Please help me

A:Windows 10 fingerprint sensor problem

Hi @Meysam98?,  You may try to install below-mentioned driver: Validity Fingerprint Sensor Driver http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229456&swItemId=ob_125839_1&swEnvOid=415...  I hope that answers your question.  I am an HP employee, the opinions expressed here are my personal opinions, not of HP. Make it easier for other people to find solutions, by marking my answer ?Accept as Solution? if it solves your problem. ***Click on "Thumbs up" button to the left side of my post to acknowledge the post ***

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RELEVANCY SCORE 63.6

When ever i lunch my fingerprint software, it shows an error that fingerprint sensor not ditected, ensure to configure it properly. please how should i go about this???

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RELEVANCY SCORE 63.6

Lenovo yoga 900-13isk Bios c6cn39ww, I have been having trouble using the laptop, as soon as I move the screen it will go off, if I slowly move the screen back to a certain spot it will show again. it as if I just dim the screen, if I hook up an external monitor it works fine. what I've done so far, removed and reloaded the complete computer to factory, no help, I then removed the battery - reinstalled and again same problem., next I read the ribbon cable might be loose, I removed the back and moved the ribbon and did not get any flickers on the screen so My thoughts are the ribbon cable is good. I then re installed the lenova drivers and I'm having no luck repairing. I then ran the lenovo diagnostic, all passed until I got to Accelerometer interactive test it failed (9s)??? the error is unexpected values read from the sensor.and Gyrometer interactive test failed (39s)?? unexpected values read from the sensor.. I'm not sure what the 9s or the 39s stands for.also these test were run while the external monitor was connected in extended screen mode. nothing on the laptop monitor back light on just no desktop, the external monitor was perfect..Ideas appreciated. this laptop has been great its been used very little, basically just to read the paper in the morning, never droppedthank you

A:Fingerprint Sensor stopped working

I think you mistitled your post. 

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RELEVANCY SCORE 63.6

Is it possible to use Fingerprint sign in on my pc?If yes then pls give me solution.Thanks.

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RELEVANCY SCORE 63.6

sir/mam i download and install the Validity Fingerprint Sensor Driver2.1.0.2 Rev. A from your website File name:sp45217.exeafter installation it says you have to restart your computer then doesn't happen any thingplease tell me what to do 

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RELEVANCY SCORE 63.6

Summary: Fingerprint Seonsor not starting. Troubleshoot says driver is alright Details: I received an alarm from Windows Defender saying there is a device driver issue with my laptop a couple of days back. (Image 1) in attachment. On checking the device manager it shows that the device could not start with an Error Code 10 (Image 2) and the driver is up-to-date (Image 3).  I contacted Lenovo Support and they simply gave me the link to the drivers again (kind of pointless when the drivers are already up-to-date) but it changed nothing. Windows Settings show that Windows Hello is not available for the device (probably because it can't detect a fingerprint sensor) at all (Image 4).  I have tried uninstalling and reinstalling the device. Have tried disabling and enabling it. Drivers reinstalled. Nothing has worked so far.  Anyone else who faced such an issue and was able to resolve it? Please help.

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RELEVANCY SCORE 63.6

I'm currently using the M/S Keyboard with fingerprint sensor, however, it does't 'come alive' during the boot process until the welcome screen comes on. I cannot access my bios nor type any commands during boot up.

Has anyone had any experience with this keyboard? If that's just what it does, I'll replace.
 

A:Microsoft keyboard with fingerprint sensor

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RELEVANCY SCORE 63.6

My fingerprint sensor does not work any longer after update to Win10-64 Version 1607. I am using the latest Win10 build, the latest BIOS Version 1.15 and the latest version of the fingerprint sensor driver (Synaptics Metallica Touch Fingerprint Driver) Version 5.1.311.26 from 14.7.2016. Uninstalling the driver completely and re-installing it helped for one reboot to re-activate it, but this is no stable state, the fingerprint sensor is unavailable after the next reboot. Surprisingly the fingerprint sensor is still offered as a logon option, although iinactive. Soon thereafter there is a message during the final stage of the reboot ('there has been a problem...') and it's completely gone and completely gone. Obviously Win10-64 Version 1607 and the fingerprint driver does not like each other. Any solutions available?

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