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Laptop restarts after sleep / hibernate in Windows 8 Pro 64bit

Q: Laptop restarts after sleep / hibernate in Windows 8 Pro 64bit

Hi,

I've just installed Windows 8 Pro 64bit edition on my Dell XPS L502X, overall the system runs ok but today i notice strange long restarts after waking up from sleep mode / hibernate and then it when back to the logon screen. Windows then will display a memory dump error.

Please help, could this be a driver issue?

RELEVANCY SCORE 200
Preferred Solution: Laptop restarts after sleep / hibernate in Windows 8 Pro 64bit

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Laptop restarts after sleep / hibernate in Windows 8 Pro 64bit

anyone? please help..

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RELEVANCY SCORE 88.4

Hi,

I have HCL ICON 1015 laptop, I have brand new HDD installed and just installed Windows 7.

My problem is when I shutdown my laptop every thing looks fine i.e. logging off, shutting down. But after couple of minutes the rotating wheel in front of "SHUTTING DOWN" stops rotating, power LED stays on and fan also stays on. HDD stops blinking.

My laptop is 3 years old and power LED is no longer as bright as it used be.

Thanks for you time and consideration.

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RELEVANCY SCORE 86.8

I tried the CMD: 'powercfg -h on' & it says "Hibernation failed with the following error: The request is not supported. The following items are preventing hibernation on this system. There are one or more legacy drivers installed: VgaSave. An
internal system component has disabled hibernation.

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RELEVANCY SCORE 83.6

Hi,
I installed Windows 7 64bit on my laptop and it keeps crashing anytime i put it on after sleeping or hibernating with the message "Windows has recovered from an unexpected shutdown"

A:Windows 7 64bit crashes after sleep or hibernate

Win 7 Crash on Resume from Sleep

Maybe this can get you started until someone with more expertise in this area is available.

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RELEVANCY SCORE 74.8

Everytime I put my computer to sleep or hibernate and wake it up, the computer restarts. How can I figure out which driver is causing this?

A:Computer Restarts on Sleep/Hibernate

Hi Shrutishah Welcome to SF,

One way to find is to check the Event viewer
Start > Eventvwr > Application
Check for Errors

Hope that helps

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RELEVANCY SCORE 74.8

My PC reboots/restarts when I attempt to wake it up by pressing the keyboard after having put it to sleep or hibernate. I do not get a BSOD.

Thanks for the help!

A:Restarts when coming out of Sleep or Hibernate

Make sure that your video driver is up to date in comparison to the manufacturer's website. If your system is an HP/Dell/Toshiba, install the drivers listed from their site instead of from AMD/Intel.

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RELEVANCY SCORE 74.8

My computer recently just stopped waking up from sleep/hibernate and restarts the computer. I have tried these things (in this order). I don't want to clean install all over again unless I have to and I really want to know what is causing the problem.

Updated video drivers and tried disabling a few USB options (allowing system to sleep). It seems like the problem started a couple of weeks after I upgraded the video drivers using microsoft update. Intel has it's own driver update utility, but everytime I ran it the utility gave me two choices, neither of which worked. ("Not compatible with your PC). It's very frustrating.
The BIOS is up to date (99% sure). Version 212. Unless they updated the BIOS without changing the number. I updated the BIOS shortly after Windows 10 came out, from the ASUS site.
I have tried a upgrade Win 10 repair install.
Refreshed the PC (keeping files).

I ran virus and malware scans in both normal and safe-mode, nothing found.
ANY HELP WILL BE GREATLY APPRECIATED.

EVENT LOG BELOW ​Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/3/2016 9:56:37 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Laptop-Andy
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/eve... Read more

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RELEVANCY SCORE 73.6

Hi,

I have been using a Win'7 HP (64-bit) based Acer notebook for sometime. Recently, I noticed that the battery was draining faster than earlier. After I read some posts on the web, I changed the power options to 'hibernate' intead of 'sleep' when the lid is closed, as it seems hibernate consumes less battery than 'sleep' mode. However, I noticed that when the system comes back to life from hibernate, it seems to consume more power, than when the system resumes from 'sleep' mode.
Can someone advise me on whether I should retain the 'hibernate' or revert to 'sleep' mode to have better battery life / backup ?

Thanks,

Ramesh

A:Is it better to leave laptop on 'hibernate' or 'sleep' in Windows 7 HP

Use Hibernation when you are not going to use the computer for a few hours or more.

Hibernate takes a snapshot of everything you got on RAM (including any windows and apps running) and saves it to a special hard disk file and then shuts the computer down, when you resume from hibernation the computer boots a bit faster than a normal power up bootup. This method does not consume any power while the computer is off.

Use Sleep Mode when you are just leaving the computer for a few minutes or hours, like at lunchtime or something like that.

Sleep, basically shuts your computer down except some components like RAM, so the next time you resume, it will boot almost in an instant. However, this method consumes battery power.

Your battery may be starting to have a broblem also.

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RELEVANCY SCORE 73.2

Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.

A:BSOD after sleep mode. Constant restarts after hibernate.

Please check to ensure that you have ALL available Windows Updates. It may take several trips to get them all.

Please uninstall the MotionInJoy program and physically remove the controller from your system (it's blamed in 2 of the memory dumps).
The xusb21.sys driver that dates from 2009 is known to cause BSOD's in some Windows systems. Unfortunately, there is no update available for this driver - so the only "solution" is to get another later-model controller (with the xusb22.sys driver).

Please uninstall the Paragon Software Group Apple Partition Map Driver as it is blamed in 2 of the memory dumps.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:
**************************Tue May 13 02:46:54.447 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-14406-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime:0 days 7:23:45.189
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!KiSwapContext+76 )
BugCheck 9F, {4, 12c, fffffa8010d554c0, fffff880009f4810}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting... Read more

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RELEVANCY SCORE 72.4

Hello all, I'm having two major issues with my x260 that may be unrelated but I somewhat suspect they are related. Firstly, I cannot update the BIOS. No matter what I try I always see "Secure Flash Authentication Failed" and I have tried:* Using the Windows BIOS update tool to flash to both the latest version and the version one higher* "Burning" the CD to a USB drive and using that to flash to both the latest version the version one higher.  Neither worked. I've also ensured that the secure rollback prevention is off in the BIOS and that the user bios flashing setting is enabled. The other issue I have is much more problematic. I cannot turn the computer off! If I do it just switches back on which is very disconcerting! It doesn't matter whether I turn it off via Windows, Linux, or even just pressing and holding the power button! It *still* turns back on!! **However**, if I press and hold the power button in for longer, say 15 seconds then it does finally click and stay off. Also closing the lid causes the computer to restart as does sleep, suspend and hibernate. All quite irritating :/ Help would be super appreciated, really don't know what to do at this point. Thanks!

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RELEVANCY SCORE 72

I put my HP Pavilion g7 notebook in either sleep or hibernate mode but during the night it wakes itself up with the following event:

Log Name:      System
Source:        Microsoft-Windows-Kernel-General
Event ID:      1
Task Category: None
Level:         Information
Keywords:      Time
User:          N/A
Description:
The system time has changed to ?2015?-?03?-?02T13:35:06.500000000Z from ?2015?-?03?-?02T03:53:18.250703900Z.
Change Reason: System time synchronized with the hardware clock.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-General" Guid="{A68CA8B7-004F-D7B6-A698-07E2DE0F1F5D}" />
    <EventID>1</EventID>
    <Version>1</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2015-03-02T13:35:06.499591800Z" />
    <EventRecordID>42418</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID=&... Read more

A:Windows 8.1 laptop wakes up from sleep or hibernate to synchronize time

try to go to Control Panel\All Control Panel Items\Administrative Tools
Disable and set the trigger as never at task scheduler > time sync

You can also try to clean boot
http://support.microsoft.com/kb/929135/en-us

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RELEVANCY SCORE 66

Since upgrading my Brand New Dell Laptop to Windows 7 my laptop crashed because of itunes. After uninstalling itunes the computer stopped going into sleep, hibernate and even shutting down. When I try sleep or hibernate the screen goes blank but the power button on my Dell Inspiron remains fully lit. On sleep it pulsates and on hibernate it is extinguished. When I try to resume the system does nothing except chirp when i hit the spacebar, shift, or enter keys. When I try to shutdown my computer the screen simply says logging off indefinitely, I have even tried letting it "shut down" over night and nothing happened. I am getting really frustrated with microsoft because I know that Windows 7 is to blame for the problems that are occurring with my NEW computer that had no problems at all until the upgrade that was authorized by Dell after I met all system requirements.

Can anybody help me?????

A:Laptop will not Hibernate, Sleep,

I would start over and get a perfect Clean Reinstall - Factory OEM Windows 7 now that you're here at the site which specializes in that.

An Upgrade install is an inferior install, as is any factory preinstalled OS. It's the difference between having the worst possible install of Win7 you can have, or the best one. Your choice.

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RELEVANCY SCORE 65.2

Hi everyone, so I have an issue about which I find many results but most of them don't reach a resolution, and those that do are inconclusive.
 
I have a Sony VAIO SVT15112CXS touchscreen ultrabook that came with Windows 8.
 
I followed Sony's guide and made sure everything was updated according to Windows Update and VAIO update. After upgrading to 8.1, I then re-checked for updates and updated everything.
 
Everything seemed fine until I realized sleep and hibernate don't work. With either option, the screen goes off and everything is making noise as if it's working to power down, but it stays in this state for roughly 5 whole minutes or more before it finally shuts down. When I turn it on, I realize it's starting a new session, as if it was shutdown.
 
Logging into Windows gives me no message of a crash.
 
WhoCrashed does see crash dumps, though. The "bugcheck code" varies almost with every crash, but they all say
 
This was probably caused by the following module: ntoskrnl.exe (nt+0x14F9A0)
Bugcheck code: 0x9F (0x4, 0x12C, 0xFFFFE000FA9BB880, 0xFFFFD000C46DB980) [again, this line varies]
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is ... Read more

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RELEVANCY SCORE 65.2

My Acer TM8172 TravelMate happily connects to my home network, which also contains two desktop computers, another larger laptop and a network printer. The TravelMate and both desktops run Win 7 Pro. The other laptop, which doesn?t get much use, runs Win 7 Home Premium.

The TravelMate is a lower power laptop designed for long battery life. It has an i3 processor and has been very successful but takes forever to boot. Therefore I usually try to put it to Sleep or tell it to Hibernate rather than fully shut it down. It will always go to sleep or hibernate correctly if neither of the desktop machines is running but if one or other of the desktops is awake about one third of the time the TravelMate hangs while being put to sleep or hibernation. The screen goes black and nothing else happens no matter how long it is left. Control can then only be regained by holding the power switch off for some seconds. One night I experimented by leaving it in the hung state. Result ? totally flat battery next morning.

I never have the problem:
1.When I fully shut the TravelMate down, regardless of whether or not the desktop computers are running.
2.When the TravelMate is connected to any other network elsewhere. It connects and disconnects automatically with the network at work and has been connected at various times to many private and public networks both locally and overseas. I?ve never had it refuse to go to sleep or to hibernate in those situations.

The larger laptop, an Asus, has never ... Read more

A:Laptop refusal to sleep or hibernate

If this is still the factory install that is the worst possible install of Win7 one can have, larded with bloatware and duplicate utilities that interfere with much better versions built into Win7. I would do what most tech enthusiasts do and Clean Reinstall Windows 7.

Until then you can Clean Up Factory Bloatware to see if it helps.

Sleep issues are mainly Display driver issues so enable Automatically deliver drivers via Windows Update (Step 3) to Check For Updates, install all Important and Optional Updates which may include drivers and patches needed to make your hardware and software run correctly.

If this doesn't resolve the sleep issues then work through the steps for Sleep Mode Problems - Vista Forums

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RELEVANCY SCORE 65.2

whenever my laptop is in sleep it goes into hibernation after a period of time.. the only problem i have with this is that the hibernation feature freezes my comp due to a known issue that has no drivers yet

So just give me the steps

A:How do I make my laptop not hibernate when its in sleep

Start>Control Panel>Power Options>Advanced Power options>Sleep>Set hibernate to "Never"

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RELEVANCY SCORE 65.2

I recently replaced Linux on my laptop with Windows 7 and since then I have had a problem that when I put my machine to S3 sleep for a long period, i.e. overnight, I wake up and find that the machine is in hibernate. This is unacceptable to me because I make a habit of writing as soon as I wake up, and the ten minute delay while the machine is coming out of hibernate means that I lose my thoughts. how do I get the machine to stay in S3 sleep?

The machine is a Thinkpad R61i and the third-party battery is showing signs of age, but I always leave the machine plugged into the mains overnight. And as I said, I never had this problem when I was using Linux.

A:I go to bed and laptop is in sleep. I wake up and it is in hibernate.

Yes S4 seems to be a feature in Laptops to save drainage on the Battery ...

How long does it take the Laptop to boot ?

Surely it must be faster that way ?
Have you updated your Ram ?

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RELEVANCY SCORE 65.2

For the past few days Windows refuses to shutdown. Everytime I select the sleep, hibernate or shutdown options it will reboot/reawaken straight away. I have tested the RAM which had no problems, I reinstalled Windows completely which didn't help & I checked power settings in BIOS to disable auto-restart. Laptop works fine when on, just refuses to power down - only holding the power button will get it to stop doing anything! Very annoying, can anyone help? Cheers.

A:Laptop will not sleep, hibernate or shutdown

Hello cakefish,
I hope this isn't a virus or some malware. I would force a hard shut down and then after waiting 20-30 seconds then boot into safe mode with networking. Update and run your Anti-virus and Malwarebytes several times and with luck it will pick something up and clean it out of your system.

After re-reading: When you re-installed W7 did you do a clean install where you formatted your drive again?

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RELEVANCY SCORE 65.2

I had a problem with my laptop trying to recover from hibernate mode ("Your computer can't come out of hibernation. Status 0xc000009a") and on researching the issue I decided the hiberfil.sys file was probably corrupted.

So I used command prompt and typed "powercfg -h off" then did a disk cleanup (using CCleaner) then defragged the drive. Rebooted. Then re-enabled hibernate by typing "powercfg -h on".

Made sure all my power management settings were correct, and I had it set to hibernate when I close the lid of my laptop- but it goes into sleep mode.

Any ideas?

A:Laptop goes into Sleep mode, not Hibernate

I suggest opening a command prompt and running powercfg -availablesleepstates.

Make sure hibernate is not one of the unavailable options.

You can also try toggling the settings. Switch the lid close action to sleep, and then turn it back to hibernate.

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RELEVANCY SCORE 65.2

Hi,

I have a Dell Inspiron 17R 5737, running Windows 8.1.

my laptop does not go to sleep or hibernate. each time I close the lid, or press the power button it seems that it forcefully shut down or go to sleep/hibernate and then shuts down immediately "the shut down screen does not appear". When i start the laptop opening the lid/ pressing the button, it starts as if it were properly shut down.

I am aware of the options that I can adjust for sleep/ hibernate/ or shut down, when the lid is closed/ the power button pressed. the problem also exists when giving a "Sleep/ hibernate" order from the start menu.
I have tried several suggested solutions on the web. I have updated the Bios " whatever that does", and several other drivers. I have tried running a "PowerCfg -energy" test on the command prompt, " several people mentioned that by using this test the found a driver that is requesting the computer to not sleep, but i found no such errors. i ran a few tests on Dell.com to check for any problems but everything seems OK.

also, when the laptop is sitting idle for a while and it goes automatically for sleep, it does not wake up by moving mouse/ clicking on the power button, I have to shut it down by holding the power button, then press it again to turn it on.

as I remember the problem first appeared after updating the windows from 8.0 to 8.1

please help, and thanks in advance
 

A:Laptop doesn't sleep or hibernate

Try updating the BIOS: http://www.dell.com/support/home/us/en/19

Some DELLs come with there own power management software, that might be interfering...

Chears
Grant
 

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RELEVANCY SCORE 65.2

Every time I close my laptop lid (or manually try to enter Sleep or Hibernate mode) my laptop won't re-awaken. When I cycle the power, it tells me that it recovered from an error, details mention a BSOD, so here I am. It's been working fine for months, problem started about two weeks ago, but I can't think of any reason why that would be the case.

Laptop is a HP TouchSmart tm2t
-x64
-original was Windows 7 Home, my brother upgraded it for me to Ultimate
-full retail, I believe
-Laptop is about 6 months old
-OS was installed just after I got it

Thanks!

Edit: Forgot perfmon. Attached.

A:BSOD upon sleep/hibernate for laptop

Update your Wireless adapter drivers Intel? Driver Update Utility

Code:
BugCheck 9F, {3, fffffa8004fbaa20, fffff8000435d518, fffffa800a36f010}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

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RELEVANCY SCORE 65.2

No doubt this is a "hardware problem" but here goes:

My hp 6735s laptop (vista) does not wake up from sleep/hibernate if put to sleep/hibernate and left alone for more than 25 minutes. Nothing seems to wake it up, until I restart the computer by pressing down (a good long time) on the power button.

Also, the "Sleep" button on keyboard has no effect whatsoever.

Small detail: I checked control panel -> keyboard, as suggested by one site and notice that my keyboard has no support for a wake fup unction.

A:laptop does not wake from sleep / hibernate

Try changing your sleep settings.

Go to "Control Panel"

Go to "Hardware & Sound"

"Power Options"

You will see such options as "Choose What The Power Buttons Do" & "Choose What Closing The Lid Does." Poke around in here and you should find how to change the sleep settings.

I played around in here the other day. I bet this will help you.

Good luck!

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RELEVANCY SCORE 65.2

I just finished dealing with my second hard drive crash in 6 months. One of the things I have been told has been to pay attention to what setting my laptop (Dell Latitude d630, Windows 7 Pro N) is on when I'm moving my laptop between classes, from home to work, etc. I close my laptop without shutting down to open it at a different location many times throughout the day, and I was told that perhaps one of the reasons for my laptop crashing this latest time was because my laptop's hard drive was still on during sleep mode, allowing for damage to the moving parts while it was being transported.

Right now, my power settings are set to whatever the default is. I've seen some of the other how-to's around here, but I can't seem to find what the recommended settings when I want to close the laptop and move it somewhere. Any thoughts?

A:When moving the laptop should I use sleep or hibernate (or neither)

You can set your power plan not to use sleep, and to shut down completely when you go from class to class.. While this may be inconvenient, you will eliminate the possibility of damage to the hard drive while carrying it ...

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RELEVANCY SCORE 65.2

As far as I know, laptops in sleep near battery death wake themselves up to go into hibernation. Problem is my laptop is waking up in the middle of the night from a near full battery to go into hibernation randomly (and blasting the music that was playing for the few seconds it takes before it hibernates). I'm also concerned of this happening while the laptop is in my backpack being shuffled about in sleep and just randomly waking up to hibernate. I don't want it to wake up automatically at all!

I don't have any devices waking it, such as mice or keyboards which wouldn't be the same anyway since that'd just wake up the laptop, not put it into hibernate afterwards.

A:Laptop wakes up from sleep to hibernate

Do the event logs shed any light on this? Look for a time stamped event while it was supposed to be asleep.

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RELEVANCY SCORE 65.2

Dell Precision m4600; Intel Core i7-2820QM / 2.3 GH, 16GB RAM, 300GB HDD+120GB SSD. w7 64bit.
 
so ive gotten this laptop about a year ago. since the very start it had this glitchy way of of hibernating... warranty people paid no heed to this since, well, it was working, wasnt it?
 
symptoms: when i choose "sleep" screen goes blank. but the whole system is wide awake. can hear silent windows 'pings' when i click the keyboard. same happens on hibernate mode. i left it throughout the night like this couple of times, and thats exactly how i found it in the morning still. this would be less annoying if it could wake up from the blank screen, as of now the only way to fix it is pulling the plug and restarting. by the way, this doesnt always happen - just mostly when ive done some heavy work on it. ie, i can put it to sleep perfectly fine right after turning it on.
 
tried few suggested solutions to this. like, "there could be devices interfering with hibernation," "programs or drivers might be keeping it awake" - so wasnt using wacom tablet for awhile at all. or even loading photoshop. updated all the drivers and firmwares too. problem persisted.
 
now, im still not sure what is causing it. for awhile i thought it might be some weird process that came with shop's windows version? so i formatted C. solution to all your problems, right? wrong. exactly then i found whole bunch of new ones. windows wasnt going to instal the easy way. it wasn't enough to format only... Read more

A:Laptop doesnt sleep or hibernate

Had the same issue when re-imaging a Dell laptop using both W7 32-Bit and W7 64-Bit - Sleep and Hibernate worked fine with the Base drivers that W7 installed then became intermittent and finally stopped working after I applied the latest Drivers.I ended up doing a System Restore and applying and testing drivers individually to identify those that were problematic.Steve O.

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RELEVANCY SCORE 64.4

I just recently bought an HP Pavilion dv7 envy laptop with the following specs :

Intel Core i7 720QM
6GB DDR3 RAM
ATI Mobility Radeon HD 5650
2X 500GB Hard Drive
Windows 7 HP 64

I really love it and it's fast however I've been having issues with the sleep mode and I suspect it's a driver issue. When I put my laptop into sleep the screen turns blank and the lights stay on but the system doesn't shut off. I can wait for minutes and it will just hang. No matter what I press it won't come out of it unless I hard reboot.
I'll post a video of what I'm experiencing, any ideas on what generally causes sleep issues ?

I tried hibernate earlier today and it gave me the same results unable to enter hibernate.
It's weird.
And when I restart the computer and enter the desktop no error messages appear.
Where would I find the minidump file ?
Thanks

A:Laptop unable to enter sleep or Hibernate

Courtesy of Brink ...

Power Options and Sleep Mode Problems - Vista Forums

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RELEVANCY SCORE 64.4

Windows 7 Professional x64
Dell Vostro 3560

BSOD seems to be caused when leaving the computer for a while - so perhaps when it tries to sleep or hibernate. The laptop is a relatively new one, less than a year old.

Any ideas what is causing this?

SF file is timsparks_C.zip

Thanks,

Tim

A:BSOD on new laptop - seems to be triggered by 'sleep' or 'hibernate'

Code:
BugCheck 9F, {3, fffffa8004aa0a10, fffff80000b9c3d8, fffffa8008007bd0}

Probably caused by : pci.sys

Code:
0: kd> !irp fffffa8008007bd0
Irp is active with 5 stacks 3 is current (= 0xfffffa8008007d30)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 0 fffffa8007791050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
\Driver\athr
Args: 00014400 00000000 00000004 00000002
[ 16, 2] 0 e1 fffffa8007486e10 00000000 fffff80002cc2200-fffffa80042540d0 Success Error Cancel pending
\Driver\vwifibus nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa80042540d0

Args: 00000000 00000000 00000000 00000000

Code:
0: kd> lmvm athrx
start end module name
fffff880`050fe000 fffff880`053b3000 athrx T (no symbols)
Loaded symbol image file: athrx.sys
Image path: \SystemRoot\system32\DRIVERS\athr... Read more

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RELEVANCY SCORE 64.4

My 4 year old HP Spectre xt 15 4011nr has a 500gb Hitachi hard drive with a 30gb seperate ssd cache in it. 2 months ago I switched out the HD and put a Sandisk 480gb SSD in it. Then a week and half maybe in, the computer when I close the lid or click sleep/shutdown/hibernate, the computer will attempt to do it and the screen will turn off as normal but the computer is still running. It sometimes will not stop running unless I force shutdown with the power button. Sometimes it will shutdown regardless weather I clicked shutdown or sleep but that means I got a BSOD of driver power state failure and then it just turns off. The laptop runs fine other than that. So I contacted microsoft chat support and they weren't too much help but they said my SSD could be the cause but I'm sure it's not. BUT I switched the sandisk SSD with a Samsung 850 evo but it had the same issue. I even went back to the HD temporarily because that never had the issue but it was still not turning off correctly.I even refreshed my pc but keeping my personal files and that still didn't fix it. I assume it is my hardware but how can I figure out what hardware it is that is causing it?Here is my crash dump file if you want to look at it. https://www.dropbox.com/s/z6eghde8nho4v2l/091216-6984-01.dmp?dl=0

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RELEVANCY SCORE 64.4

I posted here a few months ago and everyone was very helpful, so I thought I would try it again with a new computer and a new problem.

I have a Lenovo ThinkPad w500 running Windows 7 32-bit and every time I wake the computer from sleep, the computer boots up to the desktop, but after a few seconds goes back to sleep. The same phenomenon occurs for hibernate, with the laptop going back to hibernate. This happens exactly once, meaning if I try a second time to resume from hibernate or sleep, the computer boots normally. This occurs regardless of whether the laptop is plugged in or on battery power.

Shut down and restart are normal. The only other thing I have noticed about this problem is that when I wake up the computer from sleep, before it goes back to sleep, the "Safe to Remove" bubble appears on the desktop telling me I can safely eject my CD/DVD drive.

I have tried disabling / re-enabling hibernate from the command prompt but it did not fix the problem.

A:Laptop not booting correctly from sleep/hibernate

Hi -

How old is the Lenovo Thinkpad W500?

Reset power options -
START type power | select "power options" | reset to default settings

The Lenovo support page for your w500 contains many new drivers - please make sure all are updated -

http://www-307.ibm.com/pc/support/si...IGR-70443.html

"Safely Remove" for an internal DVD drive obviously should not occur - and is a first for me.

Regards. . .

jcgriff2

.

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RELEVANCY SCORE 64.4

My "Windows 8.1 with Bing" laptop has been misbehaving. Whether I put the lid down to get it to Sleep, or Win + X -> Shut Down or sign out -> Hibernate, it turns on in the middle of the night, runs its battery down and I've lost
all my work :-( Is there any way of stopping this?
I have Norton Internet Security and it is a TOSHIBA SATELLITE C50-B x64 with UEFI, just in case it's the software / firmware / hardware on / of my machine.
And I've already turned off Hybrid Sleep.

It is not my fault if your computer combusts. If this helped, press the /\ arrow over ?there. If it answers the question, click Propose as Answer ?there. If you asked the question in the first place, click Mark as answer ?below.

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RELEVANCY SCORE 64.4

Hi all,

Yesterday, I formatted my hdd and installed a fresh new copy of Win 7 Home Premium 32bit. I installed all of my regular Vista drivers and for the first 6 hours or so my system was fine, I was able to fully enter sleep and hibernate and resume from both states without any problems.

However, It wasn't until the end of the night when I was about to head to bed, that I decided to put my computer in sleep and call it a night. That's when my laptop wouldn't enter sleep mode.

This is what happens :

I press the sleep button on the start menu, the screen then fades to black then nothing happens, it just hangs there, the lights stay on but nothing happens. Then, after roughly 10 minutes, the system will automatically shut itself off. When I press the power button to turn it back on, I get a message saying something like : "Windows did not shutdown successfully". After booting into Windows, I get a message saying : "Windows Recovered from an unexpected Error". And it gave me the minidump BSOD file (please see attached file).

I'm thinking that something, either an application or Driver perhaps is preventing my laptop from fully entering either sleep or Hibernate ?

Like I mentioned, for the first 6 hours or so, I was able to enter and resume from both sleep and hibernate without issue.

I hope someone can help me with this, it's been going on for months now, my laptop is almost a year old and far from being top of the line. However I can't afford to buy a... Read more

A:Laptop won't enter Sleep or Hibernate Mode ?

here's the youtube link again :

YouTube - Sleep Problem on Laptop

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RELEVANCY SCORE 64.4

My 4 year old HP Spectre xt 15 4011nr has a 500gb Hitachi hard drive with a 30gb seperate ssd cache in it. 
 
2 months ago I switched out the HD and put a Sandisk 480gb SSD in it. Then a week and half maybe in, the computer when I close the lid or click sleep/shutdown/hibernate, the computer will attempt to do it and the screen will turn off as normal but the computer is still running. It sometimes will not stop running unless I force shutdown with the power button. Sometimes it will shutdown regardless weather I clicked shutdown or sleep but that means I got a BSOD of driver power state failure and then it just turns off. The laptop runs fine other than that. 
 
So I contacted microsoft chat support and they weren't too much help but they said my SSD could be the cause but I'm sure it's not. BUT I switched the sandisk SSD with a Samsung 850 evo but it had the same issue. I even went back to the HD temporarily because that never had the issue but it was still not turning off correctly. 
 
I even refreshed my pc but keeping my personal files and that still didn't fix it. 
 
I assume it is my hardware but how can I figure out what hardware it is that is causing it? 
 
Here is my crash dump file if you want to look at it.  https://www.dropbox.com/s/z6eghde8nho4v2l/091216-6984-01.dmp?dl=0

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RELEVANCY SCORE 64.4

I have had my Asus laptop for about 3 months now and I have been continually having issues with the sleep and hibernate functions of my laptop. My computer goes to sleep/hibernates fine but whenever I try to wake it up it looks like everything is going fine for about 10 seconds or so and then it freezes and turns to a blue screen and says something about dumping my physical memory (I assume it means ram?) and then it restarts itself. If anyone has any advice it would be much appreciated.

A:Asus laptop hibernate and sleep issues

Check online for current motherboard drivers.

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RELEVANCY SCORE 64.4

Hello,

My laptop is an MSI Gx660, running windows 7 64bit with 12gb ram.
The laptop is only 1-2months old and My harddisk has very little files with about 205gb free on the C drive.

After using for a long period of time like 6-7hours, I would usually put my laptop into hibernate mode.
When I click hibernate, the screen turns black but even after 20mins the power button including wifi and other lights doesnt go off, which I have to force shutdown by holding the power button. Even sleeping the laptop after 6-7hours does the same issue, unable to go to sleep(indicated by the blinking power button)

The wierd thing is that if I use the laptop for about 2 hours or less, I am able to fully hibernate or sleep, which I tested a few times.
Can anyone help me?

A:Laptop doesnt turn off when going into sleep/hibernate

Check the power options in the control panel (start, power options) are set correctly to what you want the buttons to do - if these are correct, you should get advice from MSI support given how new the laptop is, and why it seems to do it correctly after not much use but doesn't after prolonged use ??.

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RELEVANCY SCORE 64.4

I tried to remotely wake up my Windows 10 laptop by connecting an Ethernet cable from my Raspberry Pi to an Amazon Basics Gigabit Ethernet USB Adapter, which I plugged into the USB 3.0 port of my laptop that I'm trying to remotely wake up. The lights on the Adapter turned on while my laptop was on, but whenever I hibernate or sleep my laptop, the lights turn off on the Ethernet adapter.

On the laptop I'm trying to remotely wake up, I have tried going into BIOS to enable USB charging in the off state and disabling USB selective suspend setting and "Allow the computer to turn off this device to save power" in power management for the Ethernet Adapter and USB Root Hub (USB 3.0), but this still happens. On the other hand, I was able to charge my phone when plugging it into the same USB port of my laptop that I'm trying to wake up while the laptop was on hibernate or sleep.

When I turned the laptop back on manually, I ran powercfg /DEVICEQUERY wake_armed in my command prompt, and my network adapter associated with the Ethernet USB adapter appeared on the list, so I'm still trying to figure out why I couldn't remotely wake my laptop. I have also tried this on a Windows 7 laptop where I enabled Wake On LAN in the BIOS, but the same thing happened: the lights turned off on the Ethernet USB adapter and I can't remotely wake the laptop.

If anyone can help, I'd greatly appreciate it. If I can get the lights on the Ethernet USB adapter to s... Read more

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RELEVANCY SCORE 64.4

I just recently bought an HP Pavilion dv7 envy laptop with the following specs :

Intel Core i7 720QM
6GB DDR3 RAM
ATI Mobility Radeon HD 5650
2X 500GB Hard Drive
Windows 7 HP 64

I really love it and it's fast however I've been having issues with the sleep mode and I suspect it's a driver issue. When I put my laptop into sleep the screen turns blank and the lights stay on but the system doesn't shut off. I can wait for minutes and it will just hang. No matter what I press it won't come out of it unless I hard reboot.
I'll post a video of what I'm experiencing, any ideas on what generally causes sleep issues ?

I tried hibernate earlier today and it gave me the same results unable to enter hibernate.
It's weird.
And when I restart the computer and enter the desktop no error messages appear.
Where would I find the minidump file ?
Thanks

A:Laptop unable to enter sleep or Hibernate

Courtesy of Brink ...

Power Options and Sleep Mode Problems - Vista Forums

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RELEVANCY SCORE 63.6

Dell E6500 - few years old.  Now shuts down after closing the lid after several hours - at least when left closed over night - even when on AC power.  
This behavior is new as for the longest time it would simply go to sleep as desired.
The close lid behavior is still set to sleep.    It must power down hard because when I lift the lid in the morning, Windows 7 wants to recover from unexpected shutdown.
 
Again, this happens after the lid is closed for some time while on AC power.   Frustrating as it is used to sleep and would wake up when I needed it to.

A:Laptop shuts down / crashes after closing lid - used to hibernate/sleep

Hi,
Please visit www.support.dell.com and download and install the latest video drivers and BIOS for your system from the Drivers and Downloads page. You must select the correct version of Operating System and then update relevant drivers.
Alternately, you can also click on the link mentioned below for the Drivers & Downloads Home page  :
http://dell.to/QjjZDA
Please ensure you do not have any external devices like a Printer, external hard drive, etc. connected to the system when updating BIOS. Also, please remove any dvd disks which may be in the DVD Drive prior to the BIOS update. The AC Adapter must be connected to the system during the update.  
Hope this helps resolve the issue for you.
Please reply in case you have any further queries.
Thanks and regards,Prateek_K#iworkfordell 
For easy access to drivers, manuals and product updates, please visit our Support Site. 

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RELEVANCY SCORE 63.6

Hi,

One month ago I started getting BSODs after putting my laptop in hibernation or sleep modus with the button. Also when I use the start menu, hibernation and sleep modus give a BSOD. Shut down does not give any issues...

I tried restoring my laptop to an older restore point, but it did not solve anything.
I updated some drivers like: LAN and Nvidea graphics, but it did not help
I installed all windows updates available, nothing...

So I guess I can still use my laptop and just avoid hibernating or sleep, but it would be nice if I can get those functionalities back to working.

I added a zip.file that I created DM Log Collector, unfortunately my laptop did not create any dump files...so those are not available.

Does anyone have any solutions?

A:BSOD after putting laptop into hibernate or sleep modus

Welcome to sevenforum Pieter

Comment. (Don't read attachment)
For laptop, try not to use hibernate as it demand more space and may slow down and use battery.

Refer to how to enable &or disable Hibernate

Hibernate - Enable or Disable

After you have turn off hibernate, do monitor.

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RELEVANCY SCORE 63.6

Hi,
my computer turns on automatically after a while
I have no scheduled tasks,
my network card has this option in its properties -> "wake-up capabilities", I set it to "none" , no luck
I even disabled network card; removed the network cable and still no luck
I have done and checked everything I could think of, tried to read the event viewer to see what causes the computer to wake up and found nothing (or I couldn't figure out the cause)
EVEN I turned off all the clocks in home, but still my laptop wakes-up after 10-20 min. I think it's gotten insomnia!!

any suggestions? help? (apart from putting sleep pills into the CD-ROM!!)

A:When I hibernate or sleep my laptop, it turns on automatically! helpme

Has this just happened after working OK ?

If yes, you may want to check if you have picked up any nasties i.e malware, virus.

If no, check your settings in BIOS.

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RELEVANCY SCORE 63.6

Just as the thread title says. This used to be something that happened only once in a blue moon, but now pretty much EVERY TIME my laptop is sleeping/hibernating and i wake it up and log back in, the laptop goes berserk. I basically get one of two things:

1. Random programs open (from Skyrim to like 5 excel sheets to notepad to powerpoint, you get the picture).
2. My mouse will click whatever it is hovering over and/or my keyboard will type a letter/the enter key indefinitely.

I do use a USB mouse/keyboard, but one time for testing i unplugged my mouse and keyboard and the problem persisted even when they were unplugged. Also, i dont think i have a virus/malware becasue i ran Norton 360's scan as well as Symantecs power eraser tool and both say my system is clean.

Any help would be appreciated.

Thank you.

A:Random Programs Opening after Laptop comes out of sleep/hibernate

bump

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RELEVANCY SCORE 63.6

Ever since I did something with my drivers, things have been going haywire. Here's a list of a few things that I have had issues with: sometimes when i'm using a speech application like skype or discord, sounds on my desktop are picked up through my mic even though i'm using a headset, my computer's automatic maintenance starts up at the most random times and it never seems to end, and whenever I shutdown, hibernate, or put my computer to sleep, my screen powers off, but my fan, power button light, and mouse lighting are still on; the fan is running as well but it's at a slower and quieter speed. All my drivers are updated, and so is my BIOS. My guess is that the BIOS update may have caused things to go haywire in my computer. Can anyone please help me solve this issue? I have to resort to pressing the power button to make my computer turn off or go to sleep. 

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RELEVANCY SCORE 63.6

Hello everyone!

I cant seem to troubleshoot this anymore because I only use Bluescreenview and Whocrashed i really dont know how to open the dump files so i can analyze and try to get the culprit. This has been going for months now I have already changed my anti virus and adjust most settings related to this issue. I hope someone helps me with this, its getting out of hand already.

Thank you so much!!!

A:BSOD error everytime I sleep or Hibernate the laptop

Hi computerpod123,

Welcome to the 7forums.

Please re-run the tool and upload the zip file, there are many files missing.

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RELEVANCY SCORE 63.6

Hi,my girlfriends laptop seems to be stuck in sleep or hibernation mode.Its running windows vista. She hadnt used it for about a year,then when she tried to use it,it wont do anything.,Ive tried starting it in safe mode,either pressing f8 repeatedly,or holding it down on start-up,but it doesnt work.When it starts up it shows a black screen with the manufacturers name.If i press esc. it comes to this  page
 laptop.jpg   125.15KB
  1 downloads .If i press f2 it says entering setup...nothing happens after that. Can anyone help please? 

A:ASUS laptop stuck in sleep/hibernate mode.

I would see if replacing the CMOS battery helps. Some CMOS batteries are soldered to the motherboard. What is the model number of the Asus?
 
You can try the following though. Remove the main battery, unplug the adapter and hold the power button down for 30 seconds. Attach the power adapter but do not replace the main battery and then press the power button.

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RELEVANCY SCORE 62.4

 I know the 'official' max ram on the G570 laptop is 8 GB, but some users report no problems going up to 16 GB. So I went for it and it works just fine except that waking from 'sleep' or 'hibernate' occasionally causes the blue screen. Everything else is fine. All 16 GB is available to software. I checked using memtester on an ubuntu linux install running on VM ware (on top of windows 7). So my question is - is there some workarond that will make my machine play nice with 16 GB? Bios upgrade? Some 3rd party OS patch? Anything?  Any and all advice is much appreciated!  

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RELEVANCY SCORE 61.6

HelloI have a ThinkPad T420 with this characteristics: CPU: Core i5 2520mRAM: 16 GB CrucialGraphics: Intel HD and NVIDIA NVS 4200Storages:1. SAMSUN SSD EVO 850 (as OS disk in a brocket inserted instead of DVD ROM)2. WD HDD 320GB 7200 rpmI have worked for several mounts with this system perfectly and there was no problem. Newly, a bad problem has been appeared: when I put the system to sleep for a prolonged, the system won't wake up (the power LED flashing, Bluetooth LED and CPU fan being on). After force shutdown, in the boot process BSD error occurs and after several restart, finally Windows will boot. The BSD occurs when I turn on the laptop after a prolonged shutdown or hibernate also. I emphasize that the problem occurs when sleep conditions (or being turned off or hibernated) is for a long time (more than an hour) and in short time periods, there is no error!!!! The computer restart command works properly (shutting down via the Windows and booting again). I tried several solutions from internet search as followed without permanent success!1. Check disk (with /f and /r flags)2. sfc /scannow3. Power management modifications (disabling hybrid sleep, disabling HDD turn off, disabling hibernation, disabling wake up timer)4. Installing fresh Windows (Windows 7 and 10) several times5. Updating bios to the latest version6. Updating windows to the latest released updates7. Updating drivers to the latest versions8. Disabling intel SpeedStep technology from within bi... Read more

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RELEVANCY SCORE 61.6

Hi there. Can't figure out why my HP laptop restarts when woken up from sleep. Under Windows 7, it worked fine. But not with Windows 8. I have played with all the settings in power configuration. Have changed from having a screensaver to none. Makes no difference. All my drivers are up to date. I do not have HP power management installed. Windows takes care of my power management. And still, it won't resume correctly. Thanks in advance for your tips.

A:Laptop Restarts after sleep

Hello gallicbear,

I had the same issue on my desktop. Using the tutorial below to add AHCI Link Power Management - HIPM/DIPM to my power plan settings, and setting it to HIPM+DIPM for both "On battery" and "Plugged in" solved this for me.

Hopefully it will for you as well.

AHCI Link Power Management - Enable HIPM and DIPM - Windows 7 Help Forums

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