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big problems for one little virus, can't do safe mode

Q: big problems for one little virus, can't do safe mode

i had some bugs i couldn't delete in normal mode, so im like oh kay, easy, go in safe and delete the suckers.
i restart my computer and f8, and try to go into safe mode, said something about your computer was shut down incorrectly or power lost and some files are missing now.

so im like, ummmmmmmmmmm... how do i get round this. so, i restarted my computer and put it in to the (Last Known Good Configuration), i know, i went to Run>msconfig>Boot.ini>tick /SAFEBOOT and restart my computer, not knowing this was one of the biggest mistakes i've ever done. it starts and it runs a little big and boooom!!! blue screen pops up and this is what it says,

"a problem has been detected and windows has been shut down to prevent damange to your computer.

IRQL_NOT_LESS_OR_EQUAL

if this is the first time you've seen this stop error screen, restart your computer. If this screen again, follow these steps:

Check to make sure any hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware of software. Disable BIOS memory options such as cachinging or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced started up options, and then select Safe Mode.

Technical information:

*** Stop: 0x0000000A (0xF8c543454,0x000000FF,0x00000001,0x8052CEC9)"

I've tried starting my computer up in safe mode, safe mode with networking, safe mode with command prompt, ect. ect.

One i didn't tried and a little scared to is the Directory Service Restore Mode. What does it do???
if i try to start my computer in any mode, i get that message with the blue screen.

Please, help me, i don't know what to do, and i am very scared. :'( can anyone help???

RELEVANCY SCORE 200
Preferred Solution: big problems for one little virus, can't do safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: big problems for one little virus, can't do safe mode

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RELEVANCY SCORE 66.8

Hi everyone,I recently got attacked by the Security Tools virus. I made the mistake of switching off my computer and when I switched it back on, it got worse. It attacked everything and I couldn't even go into google to search for help. Couldn't download any program (eg Malwarebytes.EXE). Existing programs cannot run (blocked by virus). Task Manager wouldn't appear. Safe Mode (Safe Mode, Safe Mode with Networking, Safe Mode with Prompt Command) didn't work and I kept getting blue screens of death. Frustrated and desperate, I believed what I read online about booting into Safe Mode via MSCONFIG. WORST MISTAKE THIS MONTH.Here are my steps: - Start ->Run->type MSCONFIG- Went to Startup tab, unchecked everythng except regedit- Went to BOOT.INI tab and checked /SAFEBOOT and /BOOTLOG- Hit OK ->RestartI was told that I should be booted into Safe Mode after this and even if not, I will still be better off.HOWEVER, not only am I worse off, I can't boot into Windows anymore and get blue screens of death (all 3 Safe Modes) and when I clicked on 'Last Known Good Configuration' or 'Start Up Normally', I get green screens of death!Please help me! I have now purchased another computer but I really need the old one fixed as I have valuable documents in there. Some guy whom I'd have to pay for told me that he would just recover my data into an external hard drive and then reformat my computer. He said the virus will still be in my exter... Read more

A:Security Tools virus and Safe Mode problems

Never use the Safeboot option when there is a chance that you are infectedFollow the directions at the very bottom of the page:http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

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RELEVANCY SCORE 66

Hi, I've been having major virus issues today. I was getting Generic System Process errors earlier today, and from there it has escalated to annoying popups and phony antivirus programs. I was going to take a HijackThis log and post it, but it was killed halfway through the scan, and I can no longer boot into safe mode to run it.

Currently, the computer is in a usable condition except for safe mode, but I need help soon to get this sorted out without having to format the computer. Thanks for any advice you can give.

EDIT: I've given in and decided to just format the computer. Mark this as resolved, I guess.

DOUBLEEDIT: Decided to give it another go instead of formatting, would still welcome any advice you could give.
 

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RELEVANCY SCORE 65.2

I recently attempted to clean my brother's computer after he aquired a virus from the torrent file program he uses. Regardless, I cleaned a trojan and a backdoor from his system from safe mode. I can not boot in normal mode. Everytime i try the system gets hung up at the windows loading screen then the screen turns black and sits there. I have to hard reboot. I ahve used a repar CD and i have come across an error 0x800700b7, i have also recived this when i tried to work around this problem "identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795}"

OS= Win 7

A:System will only start in Safe mode, Clean virus in safe mode

You can spend a lot of time trying to fix the boot problem and clean the virus from the computer, or you can nuke it and reinstall Windows. I wouldn't bother trying to fix it, personally - I'd back up what I could and then I'd install Windows again.

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RELEVANCY SCORE 63.6

ok i have a huge problem, i no virus scan capabilities in safe mode and in safe mode with networking, now i have tried to go back to reg. booting, and see if it is installed corectly, and from the looks of it, it is all icons and file folders are there and working.....now when im in either one of the two safe modes wither im on the amnstdr or mine the software will not open and it won't open, here is what comes up when i try to open it from program files:

"Faild to start the Symantec Management Client service. Error code returned:
0x8007043c
i am getting frustrated badly with this, i am running XP home ed. on an ACER aspier one, (say what you want but its practical) and as you can tell i am running live update/Symantec Endpoint Protection
and yes everything is up to date, i have waxxed the backdoor troj. with no prob. but i am needing help tring to fig. out how to solve this prob so i can make shure i completly killed the attack...thanx

A:No virus scan in safe mode or safe mode with netwrkg

Hi and Welcome to BleepingComputer,

Not all anitvirus programs work in safe mode, I don't know about Symantec but I do know my ZoneAlarm does not. I do not see the reason to run it in safe mode. If you are really wanting to run stuff in safe mode, run SuperAntiSpyware in it and just run your antivirus program in regular windows.

Btw, it sounds like you had something on there that has backdoor capabilities and if that is the case, then unless you reformat the computer, it will never be truly safe again.

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RELEVANCY SCORE 60.4

I was browsing the internet the other day when I clicked on a link and my computer shut down. I immediately knew it was a bad link. My computer rebooted and it wouldn't let me on IE after that at all. I then did a restore to the previous day. I was about to get online so I went and downloaded Kaspersky IS and scanned my computer. My laptop messed up and rebooted itself. Then got Anti-Malware Bytes in Safe mode and ran a scan, still had issues Kaspersky not running right and my computer freezing after just a couple of minutes. Went back and did a restore again to the same spot and this time said forget Kaspersky and jsut did AMWB. It showed my computer is clean, yet about 2 minutes after booting, my computer reboots and the safe mode option pops up. I can run ok in safe mode but cannot get it to work in normal mode. I did trend micros housecall and another online scanner and all say my computer is clean. Yet, when I start IE, I am redirected on every link I click to scour..... or another site with links on it. Any help is greatly appreciated, as well as a recommendation for a better Anti-virus. I jsut had McAfree that came with this laptop. Thanks!






.
DDS (Ver_2011-06-12.02) - NTFSx86 NETWORK
Internet Explorer: 8.0.7600.16385
Run by Mom at 1631 on 2011-06-20
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2812.1805 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes =... Read more

A:Only runs in safe, redirects even in safe, reboots in normal mode..no virus' found

oh and Malwarebytes did block a 91-207-192-22 port 49179 svchost.exe

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RELEVANCY SCORE 59.6

OK ... Not sure what caused this but ....

When I got home, computer was in blue screen. Unplugged and rebooted. Hung at Starting Windows. Unplugged again and rebooted. Selected user and continued on. Hung after desktop image was downloaded and normal desktop was presented. If I moved the cursor to the task bar, got hour glass. Could not get task manager to appear and could not start any program.

Booted in safe mode with networking. Opened firefox in safe mode and it was really funky. Could not get to techguy.org. Showed some porn. Basically, it was highjacked.

Ran hijack this (probably an older version) which I then copied onto flash drive and copied onto my laptop for posting here.

Need help, thought I'm concerned that I won't be able to download any programs you suggest onto the affected computer.

Thanks,
Dave
Logfile of HijackThis v1.99.1
Scan saved at 9:42:33 PM, on 12/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://finance.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = h... Read more

A:Virus - browser issues in safe mode/hangs in normal mode

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RELEVANCY SCORE 59.6

Hi All,

Been having this problem since yesterday. Whenever I start up windows, it freezes after a couple of minutes. Tried going into safe mode to run virus scan (Avira and Malwarebytes) but both freeze halfway through scanning and I have to do a hard reset. No idea at all what is wrong with it.

Also find that when I try to open Adobe PDF Reader, it shows this message when I am in normal mode. 'The windows installer service could not be accessed. This can occur if you are running in safe mode, or if the windows installer is not correctly installed.' Right after that, it freezes. Not sure if that's relevant.
Please help me! Thanks a lot in advance!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:22:47 AM, on 2/4/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Pro... Read more

A:Computer freezes in normal mode after a few minutes and then in safe mode when running virus scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about y... Read more

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RELEVANCY SCORE 59.6

I have constant disconnect issue in normal mode.However no problems in safe mode.The only fix so far is to renew the IP address.
Just a few things I've done:
Cleared the cash and cookies of the browser;
Cleaned the registry with Glare and CCleaner;
Changed Power schemes to "Always on";
Used System Restore(in Safe mode);
Ran Dr. Web,Super AntiSpyware,TDSSKiller.
But everything was just a temporary fix.
Please,help.
Here is Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:09:38 PM, on 11/11/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Java\Java Update\jusched... Read more

A:Constant disconnects in normal mode,no problems in safe mode.

Greetings carl8s and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance. Please perform all steps in the order they are listed in each set of instructions. Some steps are a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re... Read more

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RELEVANCY SCORE 59.2

Just a general question:1. When doing a routine scan for viruses and malware, etc. (and just generally speaking), is it better to scan in safe mode or regular mode? 2. If you scan in safe mode, is there anything that wouldn't show up (that you could potentially miss) that *would* show up in regular mode? 3. Or is safe mode just better all around, and everything is covered (plus more) that you'd find with scanning in regular mode?(I'm referring to scanning with AVG A/V, AVG Anti-Spyware, SpyBot (old version), and Ad-Aware SE.)Thanks!

A:Better To Scan In Safe Mode Or Regular Mode For Virus/malware?

Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally run when Windows starts will not run.The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using "Safe Mode" reduces the number of modules requesting files to only the essentials to make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files. Using your anti-virus and anti-malware tools, in "Safe Mode" also speeds up the scanning process. Read "Beginners Guides: Windows XP Safe Mode Explained" and "What is 'Safe Mode' used for and why?"

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RELEVANCY SCORE 58.8

First things first, I've had a serious issue ever since my computer was reset through recovery mode..the second Firefox loads in normal mode, it completely freezes up, and I'm not even able to end the process through task manager. I tried loading with Internet Explorer, still no luck. Safari same deal. I can only go on the Internet normally through Safe Mode. I have a Windows XP Professional, specifically a Media Center PC. Also, when I log in on windows, there is a "Found New Hardware" box for video controller. I also saw that there was a yellow exclamation near Video Controller and Video Controller (VGA compatible). Is it possible that my video card got corrupted, and is this an easy fix? Please help!

 

A:Solved: Problems after recovery mode (NOT SAFE MODE)

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RELEVANCY SCORE 57.6

Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

A:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 56

I ended up getting the AV Security Suite virus or trojan horse on my old work laptop and so I am writing this message using my PC. I was going through this forum's tutorial on removing the AV Security Suite here: http://www.bleepingcomputer.com/virus-remo...-security-suiteI tried to enter the Safe Mode by pushing F8 on start up but nothing happened and so I took your advice and typed "msconfig" in the Run box and used the System Configuration Utility/BOOT.INI and did the /SAFEBOOT and then restarted. Well this worked great but my problem is that when I put in my usual password, it is incorrect. I have only had two passwords with this computer and neither of them are working. What do I do? The computer keeps opening in Safe Mode. As for the laptop, it is an old work computer that when the company closed down for good, they gave it to me for free. With that, I was not the Admin. How do I proceed? Do I need to create a floppy boot disk as noted here: http://www.bleepingcomputer.com/tutorials/create-floppy-boot-disk-in-windows/The computer does not have a floppy drive.Fester

A:AV Security Suite problems lead to Safe Mode problems. Help!

Hi Fester,Unfortunately we cannot help you getting around a password. See also the board rulesNo subject matter will be allowed whose purpose is to defeat existing copyright or security measures.I certainly see your problem, but the only thing I can suggest you, is contacting the company and obtaining the password or accessing your own non-administrator account.

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RELEVANCY SCORE 56

hello guys/gals. this is my first post here. wonderful helpful site you have here ! thanks !
alright i may provide too much info, but i figure too much is better than not enough.
for starters, my wife's cousin was using my laptop to do online school work when the screen went blank, then changed to a solid red screen. all of those fake "windows restore" type error messages started popping up saying things such as failed hard drive, etc. then it started doing this scan and showed all of these problems that it detected. it prompted you to purchase their "bogus" program. luckily i was home and told her that was not legit and to avoid that. i grabbed the laptop from her, closed all of these 60 or so error messages, closed out this fake scan screen, and rebooted my pc. after reboot, everything appeared to be gone. my desktop icons were gone, my desktop image was gone and replaced with a solid red screen, everything in my start menu was gone.

i quickly realized that everything was not gone, but whatever had infected my computer had "hid" everything. i shut down again and hit my f8 key to reboot into safe mode. i have windows xp professional (5.1,build 2600) 32-bit. after hitting my f8 key, it pulled up the "windows advanced options menu" where i selected "safe mode with networking" so that i could troubleshoot and research the internet from the safety of safe mode. after selecting "safe mode with networking", i... Read more

A:possibly had / have root kit virus or restore / recovery virus that hid EVERYTHING and would not allow me access to safe mode

adding update. following your "remove system restore (uninstall guide)" in the exact order it was listed, after posting my initial post as suggested, i continued on to the next steps. i downloaded malwarebytes and ran a full system scan. here is a copy of the notepad txt file created with threats detected placed here as an attachment. i removed these threats as directed and restarted pc when malwarebytes prompted me to. my question is do i still need to run your step 19 which is to run the unhide.exe program ? i'm asking that because it APPEARS that everything is working like it should after me running the "pc recovery". i am now going to leave safe mode and reboot into normal mode without running unhide.exe, hopefully that will be ok. thanks again.

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RELEVANCY SCORE 56

Please help this virus won't let me start in safe mode nor let me download anti-viruses. Won't even let me play Hello Hero in facebook. This laptop was working fine about 3 months ago but I don't know what my office mates did also I can't see my files in D: even if I check the show hidden folders in control panel.
Please help me..
 
EDIT
 
My DDS scan
 
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 6.0.2900.5512  BrowserJavaVersion: 10.55.2
Run by admin at 1:05:06 on 2014-08-24
#Option MBR scan  is disabled.
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.1789.788 [GMT 8:00]
.
AV: avast! Antivirus *Disabled/Outdated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ================
.
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\admin\Templates\O75858Z\service.exe
C:\WINDOWS\M57151\smss.exe
C:\WINDOWS\M57151\EmangEloh.exe
C:\Documents and Settings\admin\Templates\O75858Z\winlogon.exe
C:\Documents and Settings\All Users\Application Data\wmimgmt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\DOCUME~1\admin\LOCALS~1\Temp\gkpkd.exe
C:\DOCUME~1\ad... Read more

A:Virus won't let me start in safe mode and won't let me download anti-virus

Bump..

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RELEVANCY SCORE 56

okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here
 

A:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

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RELEVANCY SCORE 55.2

I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:
 

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Safe-Mode
Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet

Safe-Mode

Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..
 

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RELEVANCY SCORE 55.2

i have windows home xp edtion on parkard bell.in safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no joy.so i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.
 

A:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.
 

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RELEVANCY SCORE 54.8

Hi,
After restarting in Safemode, i get the Log on window for password...however, it says wrong password...although i am sure it is the right password...why can't I log on????

Plzzzz help....any other way to instruct the pc to forget abt safemode and start normally??????
I tried the F8 stuff....didn't work ...still in safemode and the log on problem..

Regards,
 

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RELEVANCY SCORE 54.8

Hey guys, I just found this forum and I'd like to describe something that happened a few months ago.

I had just found out how to put my computer into the safe mode. I selected the option to start the computer in safe mode and rebooted the computer. However, as Windows began to load, I noticed something strange. A good portion of the screen was blocked with some static distrotion(I can't really describe what it looked like) and the parts of the desktop that were clear where extremely zoomed in and had great pixelation. I had to move my mouse blindly to where the taskbar appeared to be on the screen, and select System Restore to get out of the Safe Mode. So I can't really use Safe Mode on my computer. Has anyone else here have this happen to them?
 

A:Problems with safe mode

Can anybody help me?
 

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RELEVANCY SCORE 54.8

I have a lot of problems with my internet saying "Not Responding." Google said to try using the computer in Safe Mode to fix this. Okay. I did about 3 times, and it worked like a miracle. Now when I try to go into Safe Mode, it says "Recovering
Files." Then it freezes, and won't go any farther. I have to restart my computer. I have done this multiple times with the exact same result. What is going on?

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RELEVANCY SCORE 54.8

I have been trying to restart my computer in the safe mode so that i can get rid of a couple of trojans. It loads upto the point where I can see "safe mode" printed on the four corners of the monitor, but the desktop remains blank and black. None of the desktop icons, startup bar or the taskbar showup. Everything is blank except for the words "safe mode" mentioned above. I thought it will take some time to load, but even after 10-15 mins, the screen was the same. And unless I run NAV in the safe mode, I can't get rid of the trojans. pls help! i am totally lost!
thanks
Nikhil
 

A:Safe mode problems

Welcome to TSG

Are you trying to remove the Vundo trojan by any chance?
 

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RELEVANCY SCORE 54.8

I am also not able to reboot in safe mode. I tried the advice that you gave the other poster - went to run and typed in msconfig etc but there was no checkmark there. Then as I read further I realized my computer is not doing the same thing.

When I reboot in safe mode, the screen turns black and Safe Mode is in each of the four corners of the screen. Nothing else happens but when I push ctrl/alt/del the desktop flickers. It also flickers and I can see a bit of the desktop for just a moment when I click restart.

Any suggestions?

A:Safe Mode Problems

Reboot to the Boot Menu and select Safe Mode with command line. At the C:\ type in sfc /scannow. If it works post the results.

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RELEVANCY SCORE 54.8

My other computer has recently been found to have WinFixer on it. I was looking through the spyware self help forum and found a topic that deals with getting rid of WinFixer. I have followed all of the steps until it tells me to go to safe mode. I used the system configuration method of putting my computer in safe mode and when I rebooted the computer and tried to log in all it will show is a black screen with safe mode in all four corners and something about Windows XP on the top. A couple of seconds after this screen appears, a box pops up and asks if I want to continue in safe mode or if I want to do a system restore. This box only stays up for about a second, then it goes away and the black screen with safe mode in the corners is the only thing that stays on the screen.

If I click yes real fast on the box that pops up, the desktop almost shows up but then goes back to the safe mode screen, where the box pops up again. If I click no on the box then I can go through a process that will do a system restore. I can only log on and off and turn off the computer through the control-alt-delete task manager thing.

Another thing is that when the computer starts up and I go to the F8 start-up menu and select the normal option, it stills goes to safe mode.

What do I do? There seems to be no way to get out of safe mode and I dont want to do the system restore for fear of getting into another big mess of problems.

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RELEVANCY SCORE 54.8

sorry, but i think i posted this in the other area before.
i had some bugs i couldn't delete in normal mode, so im like oh kay, easy, go in safe and delete the suckers.
i restart my computer and f8, and try to go into safe mode, said something about your computer was shut down incorrectly or power lost and some files are missing now.

so im like, ummmmmmmmmmm... how do i get round this. so, i restarted my computer and put it in to the (Last Known Good Configuration), i know, i went to Run>msconfig>Boot.ini>tick /SAFEBOOT and restart my computer, not knowing this was one of the biggest mistakes i've ever done. it starts and it runs a little big and boooom!!! blue screen pops up and this is what it says,

"a problem has been detected and windows has been shut down to prevent damange to your computer.

IRQL_NOT_LESS_OR_EQUAL

if this is the first time you've seen this stop error screen, restart your computer. If this screen again, follow these steps:

Check to make sure any hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware of software. Disable BIOS memory options such as cachinging or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced started up options, and then select Safe Mode.

Technical informat... Read more

A:safe mode problems

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RELEVANCY SCORE 54.8

I am trying to get into same mode, there are two user names. Administrator and my name. I have a virus in my files. When attempting to get into my area, the CPU immediately shuts down and restarts. I can get into Admin, run virus protection (Spybot) but it does not find my virus (National Cyber Police) $300 to moneygram.
 

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RELEVANCY SCORE 54.8

When I boot up in safe mode (windows XP - Professional) all I get is a list of drivers. I can not do anything on the computer at this point. The keyboard doesn't work. I have to "force" shut down the computer and start up again normally (not safe mode). What is the problem that is not allowing me to do anything in safe mode?
 

A:Safe mode problems

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RELEVANCY SCORE 54.8

I've been following the tutorial to get rid of Winfixer and a couple of other unwanted programs, but the tutorial tells me that I have to reboot in safe mode. I reboot the computer, press F8, select "safe mode", and it takes me to the start-up screen, then to the place where you click on the profile that you want. I click on my own, and the screen goes black. It says "safe mode" in each bottom corner, and there's a long line of text at the top of the screen, and that's it. It doesn't move from there. Is there something (else) wrong with my computer, or am I doing something wrong?

A:Problems With Safe Mode

Here's another way to get into Safe Mode:
To use the System Configuration Utility method

Close all open programs.
Click Start, Run and type MSCONFIG in the box and click OK
The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and Restart your computer when prompted.
The computer restarts in Safe mode.
Perform the troubleshooting steps for which you are using Safe Mode.
When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab, uncheck "/SAFEBOOT" and click OK to restart your computer

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RELEVANCY SCORE 54.8

Hi folks

My work laptop was infected with spyware/adware. I donwloaded some programs to help remove it. The instructions that I had was to restart the pc in safe mode and the run the programs.

I restarted the pc in safe mode via the msconfig prompt. However when the pc started up in safe mode and asked for my username and password it did not accept them? I checked typing etc and everything is fine. This leads me to believe that it is looking for the administrator username and password, is this correct?

I tried to re-boot the pc, but now it just keeps coming back up in safe mode!!

My question is is there anyway that I can override the safe mode option and just get the pc to boot up normally?

Any help greatly received as currently i have a useless laptop. Before anybody suggest asking my IT guy for the password, he is based in New Zealand and is fast asleep!
 

A:please somebody help.......problems with safe mode.

If you chose your personal account (which should be an option if it had Administrative rights), then it is asking for your personal password. If none was created, just try hitting enter.

If you choose the formal "Administrator" account, or that is the only one listed, then that password must be used. If none was ever created, you should be able to just hit enter.

Waking up the NewZealand guy is preferable to any alternatives here -- which would require much more extensive effort on your part.
 

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RELEVANCY SCORE 54.8

My computer is infected with the thoroughly annoying virus associated with the bogus SpyFalcon anti-spyware program. I want to try some of the fixes I'm finding on the forums here, but they all involve using safe mode. When I boot up the computer and select safe mode, it runs off all those .sys files as normal, and displays "press esc to cancel loading a347.sys..." or something along such lines, then the same message for d347.sys (if memory serves), which i understand is normal, but after that it just seems to pause for a few seconds and then restarts as though i had hit the restart button or something.

Does anyone know of any ways around this other than a total format? I don't have the means of backing up my hard drive other than a lot of DVDs at the moment. I haven't tried an XP installation repair yet, 'cause I can't find the damn CD, but from what I see on a few different forums, that doesn't seem to work with similar problems.

If anyone knows a possible cause for this, and/or can help fix it, please e-mail me a suggestion. This virus has got to go, and fast. I don't wanna have to buy a new copy of XP just yet, just to get rid of it. Not to mention wasting all my DVDs and possibly losing some hard-to-find downloads and personal photos, etc.

Even if you know of a way other than safe mode to stop it protecting itself while I go about the fix... I know it's a long shot. Please help.

A:Safe Mode Problems *cry*

We have just posted a fix. Here is the link...http://www.bleepingcomputer.com/forums/t/43659/how-to-remove-spyfalcon-removal-instructions/

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RELEVANCY SCORE 54.8

Hey, my computer won't start. Last thing my daughter did was load large wav files onto desktop so I think the c drive where I haave he operating system is too full ( have two hard drives and normally save files on e drive). Been hitting f8 to go into safe mode and delete the files BUT it lets me into the options screen from f8 but won't let me move up and down with arrow keys from start windows normally to safe mode, last known good configuration etc. Any help greatly appreciated, I'm getting ready to throw the thing down the hill.

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RELEVANCY SCORE 54.8

This is a new one on me. Helping friend whose anti-virus expired and she left herself wide open. Now, It's so bad I don't know whats on there. This really buggles my mind. >I went in Safe mode and it still freezes in 'safe mode' when I try to download trendmicro or even super anti spyware to run them. What can I do? I'm one who prefers to save thier files, (i guess and try to clean it up the hard way, cause i'm still trying to learn all I can). Any suggestions other than re-format??Thanks much

A:Safe Mode Problems

Please refer to this thread:http://www.bleepingcomputer.com/forums/t/182397/am-i-infected-what-do-i-do-how-do-i-get-help-who-is-helping-me/The 'security' section of bleeping computer is where you need to focus your attention since there is malware on your machine.

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RELEVANCY SCORE 54.8

hi guy need big help
i have picked up a virus i tryed to do a system restore but could not. tryed the system restore support but no joy. then computer started to look like windows 98 and become slow. when i tryed to go into safe mode to do a system restore computer freezers on the black screen with the writing /multi (0)disk(0)rdisk(0)partition(1)windows\system32\drivers
Tryed all safe modes and still no joy.
So i done a product recovery with the disk put computer says retten.exe file missing

file /1386\ntkrnlap.exe cide 7 missing
any help please thanks len
 

A:safe mode big problems

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RELEVANCY SCORE 54.8

Hi,
I have an issue with safe mode, for some reason when i try to install some new programs , it Tell's me that it could not complete because I'm in safe mode. So i restart my computer and while loading, press F8 then select "start Windows Normally", after itboots up, Then i try to install again , and it says the same thing. Please help ....

A:Safe Mode Problems

try a different user account

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RELEVANCY SCORE 54.8

bought computer from compusa 2years ago with windows xp installed. acquired virus downloader and could not quarintine it with nod or avg spyware so someone told me to run my computer in safe mode and hit F10. now it is like starting all over and am being asked for serial nos on window. I do not know where that is because windows was already installed, so please help me.

A:hit f10 in safe mode and now have problems

Look for a sticker on your computer case that says Product Key. That's the serial number.

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RELEVANCY SCORE 54.8

Well, its not that serious but I need my comp fixed and Im a total computer noob.

My computer starts up and then continues in an ifinite restarting cycle

Well, when I try to turn my computer on, it starts to load but then goes to a black screen saying some thing like:

Your computer encountered a problem...it may have been bacuse of...or power failures...hard drive...yadadadada

It also says to click Safe Mode, Start Windows Normally or Same Configuration with a little timer at the bottom

if I press enter for Start Normally or Same Config, it goes to a loading page and then shuts down and restarts going baack to the black screen. Restarting and Restarting and restarting...

If I click Safe Mode, a long list of jumble appears and it restarts back again. I mean, I thought that Safe Mode is the ultimate defense.
 

A:Serious Safe Mode Problems

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RELEVANCY SCORE 54.8

hey, when i try to enter safe mode nothing happens

i press on, when the *republic of gammers* splash screen appears to hit *del* to go to bios etc i hit F8 and i go to the *select which drive to boot* like my dvd drive D;/C: drive, floppy etc.?

why.?
 

A:Safe mode problems.?

Odd, the boot menu is usuall F12 or F10. You should be able to choose the hard drive, then start tapping F8 again to get the safe mode options.

you can also add a safe mode option to the boot menu that will display every time you boot the system. See this article for the steps:
http://www.theeldergeek.com/add_safe_mode_to_boot_menu.htm

HTH

Jerry
 

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RELEVANCY SCORE 54.8

Hi everybody. I'm having problems getting my computer in to safe mode. This is my board: mcp6pb m2+.
I tried to press F8 in bios but after that the computer just hangs. My OS is windows 7.

Please help. Thanks.
 

A:Safe mode problems

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RELEVANCY SCORE 54.8

I'm about halfway in the process of removing some serious malware from my work laptop and have hit a brick wall.

I had to switch to Safe Mode to remove last remnants of dangerous critters/viruses Kapersky Labs AV software could not in Normal Mode.

Using Win XP, I went through MsConfg to manually change boot settings to Safe Mode. Restarted PC. Worked fine, HOWEVER, at the Log-In screen I am STUCK.

Although my usual user name appears in the top field as it always does, for some reason my existing password does not work when entered?? I've carefully typed it in over many times and checjed for correct spelling.

On another machine, I logged onto my work account remotely via the Web and my normal user name and password worked fine.

CAN anyone help me figure out how to either bypass the log-in, OR help me understand why this happened in the first place?? Is it possible the system admin. put a fail safe to not allow employees to boot up their PCs in safe mode??

A:Safe Mode/Log-in Problems

Have you tried not entering anything, and just clicking OK?

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RELEVANCY SCORE 54.8

I'm running XP and I need to restart my system in safe mode, but evertime i try run safe mode it freezes on certain drivers.

First it froze on agp440.sys and now it is freezing up on mup.sys

What do I do to fix this?
 

A:Safe Mode Problems

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RELEVANCY SCORE 54.8

My P4 w/ XP system was working great (with Zone labs firewall, MS Antispyware, & Spybot S&D) until yesterday when it suddenly shutdown. I rebooted and tried to login. It says "loading personal options" but never goes to my desktop. I tried rebooting in safe mode but it won't let me run any programs. It won't even let me click on the start menu. After a few minutes it freezes up in safe mode. Any suggestions for my next move?
 

A:safe mode problems

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RELEVANCY SCORE 54.8

Hey guys I need some help. I have gotten a virus but not sure what kind it is. Running windows XP on a Dell PC. When I try to start my computer it shows the Dell screen and gives me the choice of f2 for setup f12 to enter safe mode. You can hit f2 and it will go in to setup where it will tell you all the info about your computer and stuff. If you hit f-12 the computer beeps and after the load process for the dell the screen just goes black. If you dont hit anything it will run the windows setup and appear that it is working fine. However it just loads the background image and plays the little windows song and nothing else shows up. No desktop items no start menu nothing just the background image. I tried to go the ctrl+alt+delete button but when it pops up with an error saying the administrator has disabled task manager. Since I cant get in anywhere I cant download anything or open anything from a flash drive. Any suggestions on how to take my computer back from the man?
 

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RELEVANCY SCORE 54.8

This is a continuation of this thread: PC has the fbi virus and can't go into safe mode.



I have an update on the problem. I had my friend come over with an electric dust blower and look at my computer. The computer now seems to work fine when the pc's case is open or when I place the computer on the floor in front of my computer desk. Does this mean it's an environmental issue (overheating, dust clogging a component, etc.) or is this an issue with software/hardware?

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RELEVANCY SCORE 54.8

hello this board has great info and you guessed it i am a newbe so go easy on me....lol
i am trying to help my boss fix his computer and the virus has taken over even in safe mode can anyone help me?

A:xp with ice virus even in safe mode

Welcome to the board:
Does this XP unit boot to the desktop in safe or normal Mode?
 
If so hat is happening, Popups ,redirected  pages, extremely slow...../

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RELEVANCY SCORE 54.8

Hello,
I have encountered a really annoying problem on my computer (using other computer).
I was playing a game when a virus pops out from Avast!
I haven't really see what it is since my computer froze so I shut it down.
And then, when I logged back in, this XP Antispyware 2012 popped out and started scanning my computer, I exactly knew what this
is. So, I restarted my computer and went to safe mode with networking, where there I can delete that virus with Malware Bytes.
But! Here is the thing, when I logged on, the XP Antispyware 2012 popped out and came scanning on my computer in safe mode. I can't
open anything since it won't let me open anything both in safe mode and normal mode. Please help! I do not know what to do and I am worried.
(I have also done research on google and found nothing useful)
Thanks to all that replies! I appreciate it.

A:Help, safe mode virus!

Hello, there are a couple steps in here that I feel will help.Please follow our Removal Guide here (Uninstall Guide) .After reading how the malware is misleading you ...You will move to the Automated Removal InstructionsAfter you completed that, post your scan log here,let me know how things are.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

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RELEVANCY SCORE 54.8

This is a continuation of this post:


PC has the FBI virus and can't go into safe mode.


Sorry for the long response, I have not been able to use a computer until now. Ok, so I ran FST and the results are included in this post.


Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 08-06-2013
Ran by SYSTEM on 08-06-2013 1728
Running from K:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [12558440 2011-07-07] (Realtek Semiconductor)
HKLM\...\Run: [RunDLLEntry_THXCfg] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\THXCfg64.dll,RunDLLEntry THXCfg64 [17920 2009-10-15] (Creative Technology Ltd.)
HKLM\...\Run: [RunDLLEntry_EptMon] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\EptMon64.dll,RunDLLEntry EptMon64 [21504 2009-10-15] (Creative Technology Ltd.)
HKLM\...\Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe" [163568 2010-09-24] (Microsoft Corporation)
HKLM\...\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\casc.exe" [2711120 2012-09-19] (Total Defense, Inc.)
HKLM\...\Run: [XboxStat] "C:\Program Files\Micro... Read more

A:PC has the fbi virus and can't go into safe mode.

Hi there and welcome back!

I'm currently reviewing your log. Please be patient with me meanwhile.

Thank you

Marius

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