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Pavilion fails to stay on

Q: Pavilion fails to stay on

Hi. My HP Pavillion stopped working, I believed it to be the battery going dead. So I plugged it in to charge, but now it fails to start up. Screen and fan come on for about half a second and then switches off. If I take the battery out, it won't do anything at all. The white led next to the power port is orange when battery is on the computer, white when battery is off.Any ideas please, my wife needs the computer to continue her studies. Could the battery be faulty and not letting the computer boot up? Why isn't the computer turning on without the battery? I thought it could run with it off. Could the charger be faulty? Thanks in advance.

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Preferred Solution: Pavilion fails to stay on

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Hi guys, first post to this forum despite running Win7 for over a year now.

Unfortunately, the problem I'm seeing sounds similar to many other cases, but I haven't been able to find a single case that is similar to my situation.

Previously suspend would work perfectly for me, I would put it into suspend and the computer would remain. In the past few months though, the computer remains in hibernate or standby (tried both of them) for atleast an hour but no more than 8 hours before waking itself up.

Unlike other people's problems, my computer -never- wakes up immediately. It has always remained in standby/hibernate for atleast an hour or two before waking itself up again.

Things I have tried:
-Disabled all "Wake on LAN" or similar power management settings in device manager.
-Disconnect EVERYTHING so that only the power cord is connected to the computer (no wireless)
-Boot up w/o logging in and put computer into standby

All of the things I've tried do not work. I have not changed any hardware besides the addition of external HDDs which I have disconnected/power down to no avail. I have kept up to date on all Win7 updates (in spite of my "it ain't broken don't screw with it" motto)

I'm not sure how much it will help, but here is a link to my "powercfg -ENERGY" report


I would again like to reiterate that unplugging -everything- from my computer and a clean boot does not resolve th... Read more

A:Computer fails to stay in Suspend/Hibernate

On your report here are some problems:

Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.

Power Policyisk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.

System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process \Device\HarddiskVolume2\Apps (x86)\Utilities - System\Synergy\synergyc.exe

System Availability Requestsisplay Required Request
The program has made a request to prevent the display from automatically entering a low-power mode.
Requesting Process \Device\HarddiskVolume2\Apps (x86)\Utilities - System\Synergy\synergyc.exe

Looks like the program "Synergyc.exe" is causing the problem!

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HP Pavilion dv6000 will not charge

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I purchased a Pavilion 23" touch screen PC last December. It's fitted with the Pentium i5 chipset and Windows 10. It worked great for three or four months and then began shutting down for no apparent reason. The problem kept getting worse to the point that once it powered down, I couldn't get it to restart. After multiple attempts, the power LED would come on the the machine would try to start - only to shut off seconds later. After many attempts, I can eventually get it to make all the way to Windows, but it will inadvertently die after anywhere from a few minutes to a couple of hours. I did receive an update from HP a couple of weeks ago titled 'driver update - Pentium chipset for Windows 10'. I downloaded and installed the update and everything started working great. All problems were solved.......for about two weeks, and then it started all over again. Is it possible that a Windows update (I have it set for automatic updates) is causing my system to crash? I'm currently working with one of the tech support guys in Calcutta, Inda and so far we've run the embedded hardware test that includes the drives and motherboard - everything passed. Last night, I downloaded and installed the latest Bios update and it didn't help. I've coppied all of the files to an outboard drive and am prepared to get drastic. It was suggested to me that I reinstall Windows (not by HP). I think we're going to reinstall the Bios tonight. I noticed a 'Restore' file on my system that I've... Read more

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My HP pavilion won't stay connected to the wifi at my bosses house.It worked initially (for about a month) but now it doesn't even find the connection half the time let alone connect to it.  If it does manage to connect it drops the signal after a couple of minutes iPads, Macs and iPhones all connect fine, there has never been an issue.  It's just the HP.  I had a Mac for three years and never had a problem - in fact I've resurrected it to post on here as I can't get on the internet on my HP! It will connect to the network via ethernet but where I work there isn't an ethernet port so that's no good. I'm wondering if there has been a software update that has affected it?How do i check? Frustrated dot com

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My laptop is fairly new and I've had this issue since I started using it. The battery sometimes falls our if the laptop is jerked, and sometimes slowly falls out if left for a while. It seems to stay in place for a bit but not indefinitely? I'm not sure why anyone else had the same issue?

A:My HP Pavilion dm4 battery won't stay locked in / keeps fall...

please check the battery latch if it is good or not, if u find broken or stuck.. contact technical support of HP and they will take the unit in for repair if it is under warranty

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New PC, Win10 pre-installed. sound through speakers fine. Just plugged in headphones, see message that system recognises headphones plugged in, a second later see messge that unplugged, although jack firmly in connection. Sound out of speakers not phones, although phones still plugged in - jack is. Tried it with two different headphones.  If I use one hand to hold jack hard against computer, sometimes, and only sometimes, I can get sound in phones. headphone jack unusable, BIG problem for me. Help appreciated, thanks

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Power switch does not stay on until repeatedly depressed, and power to unit turned off and on a couple of times. Once it stays on, I have power to monitor, it says no signal found and goes to sleep, mouse does not work. Turning power off and on will then get all working as normal all day.We turn power off to computer every evening for the night.Problem recurs in the morning this is the second day this has happened.Can I clean or replace power switch? Do you have a parts list I can look at?Thanks

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My HP pavilion dv7 laptop charger won't stay connected long enough to charge. The light flickers on and off like their is a loose connection within the charger port. The charger is fairly new so I don't think that is the problem.

Any advice on how to fix this problem would be greatly appreciated

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When I click on the internet icon on my laptop, the internet window pops up, then disappears. I can't access the internet from any other point on my computer. Have done scans on the computer and nother has helped. Please help!!

A:Internet window doesn't stay open on HP Pavilion dv6 using windows Vista

What browser are you using? Have you tried other browsers? What AV do you use?

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Recently my Pavilion 10-n000na x2 has refused to charge when the device is powered on. When I attach the charger to the USB-c port the LED indicator light stays white and does not turn orange (charging) and the power indicator in windows task bar shows battery power only and no AC power. When the device is powered down and plugged in it does appear to charge, albeit with increasing reluctance. Occasionally when attaching the power cord when the system is running I will get a windows device popup advising the the USB device I have just attached could not be recognised. This device is still under warranty and both the device and powere cord seem to be in good condition. I am unable to contact HP support as they are only available during hours when I am at work.  

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I have a HP Pavilion Notebook 15 (ab269aa) which I purchased from Curry?s on 12/03/16 (therefore, still under Warranty). Until yesterday (13/02/17) it worked satisfactorily, but today it crashed and would not start. I attempted a hard reset, but ended with the message under RECOVERY MANAGER: ?Restoration incomplete. The restoration did not complete. Please select one of the following: Save log, Details, Retry?. I selected ?Retry? only to meet the same message. I?ve tried all the options suggested by HP Support, but always meet the same message. I have a SET UP dongle (purchased from Curry?s) but do not know how to use it.I find HP rather difficult to contact directly with my problem, and would be very grateful for any help from members of the Community on how I should proceed from here.Linloin


@Linloin Hello;Allow me to welcome you to the HP forums! Sorry, not familiar with this Dongle from Curry's.  Is it a USB stick?  If so, you insert it, boot from it, and run the recovery function. IF it is something else (not a USB stick), that is not something that HP provides and you would have to contact Curry's for assistance in using it.Good Luck

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I recently purchased a Pavilion PC with Windows 10 and needed to turn AMD-v on. However, when I try to access UEFI settings through the advanced reset I only get black screen for about a minute, and then the PC just boots into OS. Anyone has any ideas on this one? Thanks

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When the power button is pressed, the power button lights up white, the fan comes on, and the red light across the front of the machine lights up. The light for the hard drive (stack of 3 CDs) comes on for a few seconds and then goes off. No signal is ever sent to the monitor. There are no error code beeps. The machine then powers down and tries to boot again after a few seconds. Sometimes the computer randomly boots successfully, and when it does, everything runs normally (no error messages, no lagging, no stalls or crashes). I have tried plugging the machine into a different outlet, but that seems to have no effect. I have also tried unplugging all unnecessary components, and this has no effect. I've scanned the computer and there are no viruses. I have not installed anything recently, therefore I suspect this is a hardware issue. I would run a hardware diagnostic, but I'm afraid if I shut down the machine ? which is currently operational ? I will not be able to get it to start again. Is there anything that can be done to assess what is causing the issue? Product: Pavilion HPE h8-1360tOS: Windows 7, 64 bit

A:HP Pavilion HPE h8-1360t Fails to Boot

Lesilver, welcome to the forum. I suspect that you have a failing power supply unit (PSU).  Here is a guide to help you troubleshoot it.  I had a situation very similar to yours.  It turned out to be the PSU. Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.

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HiThe Windows 10 Update hangs after 87%, so I have to switch off the laptop and the System becomes always restored back to Windows 7.Is there someone, that has upgraded the Pavilion DV7-4150 to Windows 10? How?I have installed all HP Updates with the HP Support Assistant and all Windows 7 Updates that I can get. I have the newest BIOS F.29, but also the BIOS F.12, F.13 and F.23 don't work with Windows 10. I think, the problem is the old HP BIOS. Is there a compatible BIOS, to get the HP Pavilion DV7-4150 get worked with Windows 10? Please HP, this is no big job for you, please deliver us a new working BIOS for Windows 10!Thanks, Always HP-Fan.


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A:Windows 10 Update fails on HP Pavilion DV7-4150

Allways_HP_Fan Sorry, but HP has shown no indications that it is developing BIOS updates for the older machines.  I have an HP DV6 and the last update was in 2011. I ran into similar problems with my HP DV6 -- it would always stall partway through the update, and then I would have to do a factory reset to get it working again. What DID work for me was doing a clean-install made from a USB  stick created using the latest Win10 version obtained using the MS Media Creation Tool: Installing Windows 10 using the media creation tool - Windows Help However, BEFORE doing that, be sure to read this thread about greating the genuineticket file, as you will need that to activate Win10 after the install: Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums Good Luck

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 HP laptop fails to boot and the reason stated "A recent hardware or software change might be the cause. The selected entry could not be loaded brcause the application is missing or corrupt"But i have not upgraded my system, neither hardware or software and i am not sure why this issue happens.  It says it can be fixed providedI have a windows installation disc but i do not have any at this point of time. Is there a posiibality that i can download the windows 7 image on to USB drive and boot it from USB drive?or is there any other alternative where i can fix this?  Here are the details of my machineProduct Name: HP Pavilion dv6 Notebook PCOperating System: Microsoft Windows 7 (64-bit)Processor: Intel Core(TM) 2Duo CPU P7450  2.13GHzInstalled Memory: 6GB

A:HP Pavilion dv6 Notebook PC: It fails to boot windows statin...

SCK1 Sorry to hear your HP DV6 has crashed.  I have one myself and they are really good laptops. There is nowhere you can download a Win7 image that will work on your laptop because it uses an HP OEM version of Windows, and that can not be downloaded.  Instead, you have to order it from HP, and it is included in something known as HP Recovery Media. HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.Unfortunately, HP no longer stocks recovery media for a lot of the DV6, so they might not carry the media you need. If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/ Please NOTE that the HP Recovery Function erases the ENTIRE content of the hard drive, so if there are any files or folders you want to retain, you need to copy those off to USB stick or external drive before you run the Recovery function.Good Luck

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The IE10 Windows update initially installed successfully on my HP Pavilion dv6 (dv6t) Notebook PC.
However, I uninstalled IE10 because a key web application I used was not supported with IE10.
This application is now supported with IE10 so I attempted to reinstall the IE10 Windows Update.
The installation fails as shown here in the Windows Update History log detail:

Internet Explorer 10 for Windows 7 for x64-based Systems
Installation date: ‎7/‎30/‎2013 3:31 PM
Installation status: Failed
Error details: Code 9C55
Update type: Optional

This is the exact issue/scenario discribed here:
I have an issue with re-installing internet explorer 10. - Microsoft Community

I also attempted to install IE10 manually (using IE10-Windows6.1-x64-en-us.exe) but this failed as well.
The reference article from the manual installation attempt is this one:

Internet Explorer 10 does not install on some hybrid graphics systems

But this would seem not to apply since 1) IE10 initially installed successfully, and 2) my laptop is configured with Intel HD Graphics 3000 (not the AMD cards referenced in kb/2823483).

The CBS.zip is attached. Any remedies, pointers, or suggestions would be greatly appreciated!

A:IE10 reinstallation fails with Code 9C55 on HP Pavilion dv6

See if this helps,
IE 10 Installation Trouble Solution - Microsoft Community

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I have a HP Pavilion 15 Notebook PC (Product Number F6C70PA#ABG), and since I have upgraded to Windows 10 (current version 10.0.14393) last year I have had nothing but trouble with it. 1) First, when I use the shutdown option in the power menu, the notebook will not turn off; the screen goes black but the fans continue to run, and the Wireless Antenna light goes orange but does not turn off. The power button in the top left also stays lit. The only way to turn the device off properly is to hold the power button down for 5 seconds. 2) But even when I turn the power off by holding down the power button, I have recently discovered that the notebook is still draining power. If it is turned off, and the AC power removed, the battery is completely drained when I next come to try and turn it on. This is despite the fans not running while the power is turned off in this fashion. 3) Also recently, when booted up the notebook takes an excessively long time. After approximately 2-3 minutes from power off, the notebook will display the coastal scene. I press the up key or click my mouse to bring up the login box, but the login box takes another 2-3 minutes to appear. After inputting my password, it takes approximately another 2-3 minutes to finish booting the desktop.  I note that, in an attempt to follow other tech support advice to allow the notebook to shutdown properly (to solve problem 1 above), I have previously turned off the fast boot option.  However, it... Read more

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I'm trying to update my HP Pavilion DV7 with an AMD processor to Windows 7 SP1. Windows Update fails with the error Code 8024200D

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Several serious problems:1- The machine runs extremely slow2-  Repeatedly, I get the error "XXX operation NOT RESPONDING"3- "A script on this mage may be busy, or it may have stopped responding....etc"  Primarily while running Firefox My System:System Information report written at: 01/16/17 19:04:15System Name: HP-LAPTOP[System Summary]Item ValueOS Name Microsoft Windows 7 UltimateVersion 6.1.7601 Service Pack 1 Build 7601Other OS Description Not AvailableOS Manufacturer Microsoft CorporationSystem Name HP-LAPTOPSystem Manufacturer Hewlett-PackardSystem Model HP Pavilion dv5 Notebook PCSystem Type x64-based PCProcessor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)BIOS Version/Date Hewlett-Packard F.21, 8/20/2009SMBIOS Version 2.4Windows Directory C:\WindowsSystem Directory C:\Windows\system32Boot Device \Device\HarddiskVolume1Locale United StatesHardware Abstraction Layer Version = "6.1.7601.17514"User Name HP-LAPTOP\userTime Zone Eastern Standard TimeInstalled Physical Memory (RAM) 4.00 GBTotal Physical Memory 3.91 GBAvailable Physical Memory 658 MBTotal Virtual Memory 7.81 GBAvailable Virtual Memory 3.79 GBPage File Space 3.91 GBPage File C:\pagefile.sys 

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Hi All.. I have a Pavilion G6-1030TX with win 7 home premium. Last week it wouldn't boot - gave status of "windows wasn't shut down correctly".Tried a facory reset from recovery disks that I created at purchase.Gets seemingly most of the way thru - WHen the HP installer with green bar at top is installing software - about 25% from the end on the overall progress bar. Then the system logs off and says it is shutting down.. restarts and the "windows wasn't shut down correctly" again. Tried a different HDD - same.Passes all the inbuilt diags - when U press ESC at boot. Second part... how do I update BIOS if I don't have a bootable OS? Desperate for help. Cheers  

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Hi, I am using an HP Pavillion X360 convertible laptop.  It worked well up until December when we started having issues with it freezing, after which we would be unable to reboot it.  Last night, it froze, but this time we are unable to revive it.  Upon restart, we receive the "preparing automatic repair screen", but then it tells us it is unable to restart, recover, or do much of anything.  A system quick test was run and it came back that the hard drive short DST check failed.  Failure ID was PU6E7K-7AJ8J2-MFPV6K-60RT03.  I did not run the longer version of the test.  Does this error code mean the hard drive is shot?   Thanks in advance.

A:HP Pavilion X360 won't load windows and fails hard drive sho...

Bluerain30 wrote:Hi, I am using an HP Pavillion X360 convertible laptop.  It worked well up until December when we started having issues with it freezing, after which we would be unable to reboot it.  Last night, it froze, but this time we are unable to revive it.  Upon restart, we receive the "preparing automatic repair screen", but then it tells us it is unable to restart, recover, or do much of anything.  A system quick test was run and it came back that the hard drive short DST check failed.  Failure ID was PU6E7K-7AJ8J2-MFPV6K-60RT03.  I did not run the longer version of the test.  Does this error code mean the hard drive is shot?   Thanks in advance.Yes, it means that the hard drive is failing/has failed and needs to be replaced.  If the unit is under warranty you can drop it by Best Buy or call HP for repair options.   If you're out of warranty, you'll need to purchase a replacement HDD (recommend going with an SSD for speed) and reinstall the Windows operating system. You can find instructions for removing/replacing the HDD here:  http://support.hp.com/us-en/document/c04179264

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Good evening, it has been a while. I got a custom built computer about a year ago so that I can play FSX and P3D reasonably well. Everything seemed to go ok, not great, just ok. This are my specs:
Intel i7 [email protected] - Nvidia EVGA GTX 970 4gb - Asus Z97 Maximus Hero VII - WD black series 1TB HD - Corsair RM series RM850 - Samsung 840 EVO MZ-7TE500BW 500gb SSD.
About a month ago I started to notice that my wifi connection would be lost, then come back on its own. It got worse about two weeks ago, so I tried running the troubleshooter, it failed saying an error prevented it from running. Odd I thought.
I tried running windows updater, it downloaded a number of files to update, but continuosly failed to install 3 of them, apparently related to Microsoft Net Framework.
This morning I decided to uninstall P3D, and install a clean updated version, and the setup failed, never happened before. In the forums it adviced to make sure Direct X9 is installed, tried doing that and it failed as well.
This is very stressful, and affects my immune system, which is not good for me. Can someone here please be kind enough to take some time to help me solev this mess, thanks very much.
This are some logs from what happened today.

A:Windows update fails, Direct X fails, troubleshooter fails

im sorry to hear that you are having health issues sir. may i ask what OS yo are running

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Hi all..

Before I pull out every last strand of hair... someone smarter than me, please come forward.

Thanks to the good advice here and the scan results, it seems that my problems may not be malware-related (right now).

The issues that I have been having are a little strange.. and seem to be connected to sound and touchpad now.

Volume settings won't stay in "up" position and I have no system startup sound anymore. Touchpad first started giving me errors that the advanced features were disabled because another device was in use, when it wasn't.

Touchpad cursor started jumping all over the place - had to plug in a mouse to do anything. I uninstalled, then reinstalled the touchpad and it works fine until I reboot.

Something from the last few days has wiped out all my System Restore points. So whatever it is, or was, that caused these changes has me puzzled. I've been dealing with this for 3 days straight and I've tried just about everything.

This is an older HP Pavilion laptop..zv6000 with AMD Athlon 64 processor, XP OS. A few episodes of freezing have happened today as well..or just "sticking" in one place for a lonnnnnnnnnnnnng time.

Anyone who wishes to advise, I am ready to listen.

A:Volume Slider Won't Stay UP, Touchpad Settings Won't STAY

I would try to replace the CMOS battery with a new one, first.

http://www.zlectronic.com/product/NEW-CMOS-BIOS-BATTERY-FOR-HP-PAVILION-ZV6000-ZV6009EA.html , appears to be standard CMOS battery, CR2032, available anywhere batteries are sold.


If problems continued, I would be thinking serious problems with motherboard.


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I'm simply attempting to run update on my Windows 7 machine. Update will not run, downloading and running the SP1 update fails, downloading and running the Update Readiness Tool fails, trying to launch a troubleshooter fails. I ran sfc and have attached the log along with all the error codes screenshots. I have no idea how to proceed from here other than to drop this machine off at the nearest recycling center.

A:update fails, SP1 install fails, troubleshooter fails

Looks to me like you're having problems accessing the COMONENTS registry hive - although I would have thought that would also make a SFC scan fail.

I suspect I know what the problem is - let's see if a different tool can expose it...
I need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.x

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I upgraded from Vista to W7 ultimate, when I try to use the optical drive eject key nothing happens. I can eject the disc by navigating to the disc in Computer, r click, eject. Unable to find updated driver on hp site. HP Pavilion dv3-1075US. Any help is appreciated.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate , Service Pack 1, 64 bit
Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-72, AMD64 Family 17 Model 3 Stepping 1
Processor Count: 2
RAM: 3837 Mb
Graphics Card: ATI Radeon HD 3200 Graphics, 320 Mb
Hard Drives: C: Total - 292317 MB, Free - 238048 MB; D: Total - 12923 MB, Free - 2037 MB;
Motherboard: Compal, 1506, 14.31
Antivirus: Norton 360 Premier Edition, Updated and Enabled

A:hp pavilion eject key fails to eject disc

Hi and welcome to TSG.

My first thought would be a physical problem with the button. Optical drives don't have any drivers as such to download, they are an inbuilt driver in Windows. If it works fine via the Control Panel (right click, eject) as you say but doesn't work with the button on the machine, then I suspect the button may be broken.

Probably your easiest solution is to but a new drive, they are pretty cheap.

For standard CD/DVD drives: http://www.newegg.com/Store/SubCategory.aspx?SubCategory=55&name=CD-DVD-Drives

For CD/DVD writers: http://www.newegg.com/Store/SubCategory.aspx?SubCategory=5&name=CD-DVD-Burners

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I ripped music through windows media player. I find the files in a folder called unknown artist, inside unknown album. I rename them, move them to other folders, but when I look for them again, they are back in the original place where they were ripped to, and unnamed. I've went through that process multiple times with the same outcome in the end. I don't know what to do, I'm starting to think there is something wrong with my computer.

A:Music won't stay renamed or stay put.

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Update for Windows 7 for x64-based Systems (KB2158563)

Installation date: ‎10/‎1/‎2010 6:40 AM

Installation status: Failed

Error details: Code 800B0100

Update type: Important

This update fails to install (automatic or manual update) with error code 800B0100. I have tried several times. I have also installed the System Update Readiness Tool and it didn't correct the issue.

Syetem: Intel Core i7, Win7 Pro x64

I opened a support ticket with Microsoft but thought I'd check here also.

A:[SOLVED] update fails... and fails... and fails

Hi -

Windows Update error 800B0100 = TRUST_E_NOSIGNATURE = A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

There may be a root security check issue. Try re-registering Wintrust.dll -
START | type cmd.exe | RIGHT-click on cmd.exe | "Run as Administrator" | paste -


regsvr32 Wintrust.dll /s

Check Windows Updates again = www.update.microsoft.com


Regards. . .



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So you try to run the 'rate my computer' and it fails showing this error message:

You are then advised to run a command prompt (old dos screen) as administrator and key in and run
winsat formal.

This fails and gives the following error messages:
error. failed to load XML
An invalid character was found in text content
unable to process xml file. winsat\main.cpp(4742)

Error: cannot process assessment results cannot load xml data from string
an invalid character was found in text content from interface msxm16.dll:Ixmldomdocument2

You start searching for these invalid characters after reading the various help threads out there such as this one: Windows Expierience Index could not be computed

You learn that not only does your computer have a bios but also something called a smbios, you may find it in registry thus:

Note the odd square OO's after version.
You might confirm this using HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools utility as seen here:

Editing the registry value will not work! Updating the bios probably won't work. The answer to this most frustrating problem is as follows:

Get onto your computer supplier, mine is Novatech here in the UK and I'll now paste his explanation here for you all.

The Problem

When the manufacture flashes the SMBIOS, it is basically adding simple and basic information, to allow the main BIOS to function, as well as hold data about the machine or component. Sometimes though the... Read more

A:Windows Experience Index fails/winsat formal fails invalid character

Excellent, glad it's fixed mike. Novatech seems to be a good company if they did this for you.

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I'm getting the following error/issues with my PC. Any immediate help would be greatly appreciated.
fyi ... I have attached the "minitools" output and mini "dmp". Thanks

1) All my windows - update fails (Config: xp Professional with Service Pack 3)

It says: A problem on your computer is preventing updates from being downloaded or installed

2) System restore fails,
It says : System Restore is not able to protect your computer. Please restart your computer

3) Takes directly to ===> Windows/System32/DRVSTORE in blue while system reboot

A:All windows update fails system restore fails, DRVSTORE in blue while reboot

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next t... Read more

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thank you in advance.

Logfile of HijackThis v1.99.1
Scan saved at 19:02:27, on 29/05/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe ... Read more

A:Hotmail login fails DNS error when using IE, MSN Messenger fails no service found?

Greetings, and welcome to TSF!

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).


Go to www.trendmicro.com, and then:

1. Click "Free Online Scan".
2. Click "Scan now, it's free".

It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's down:

1. Select all available drives.
2. Check(tick) "Auto Clean&q... Read more

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I read that ahcix64s is an AMD driver. Download from AMD gives me 153MB of files.  I don't know how to isolate and transfer the needed file to the PC that will not run Windows 7.  
Any help/guidance would be greatly appreciated.
My PC is an HP a6750f, with integrated Radeon HD 3200 graphics; Windows 7 (upgraded from Vista)

A:WIN 7 boot fails. Driver ahcix64s corrupt. Restore fails --registry.

I had the exact same problem today with my HP after installing the latest Microsoft Updates. Luckily I found an other version of the ahcix64s file on my hard-drive.
If you can somehow boot into command prompt or use the Windows Recovery Console - rename the current ahcix64s.sys file to something else and copy the other ahcix64s.sys in it's place.
Computer boots perfectly now.

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So, earlier today, everything was fine. My computer was working normally nothing was acting up. While unplugging my laptop from the wall I dropped it, but nothing appeared to be wrong. A little while later I restarted my computer and it worked fine for about a minute and then everything froze in windows explorer, nothing would work, folders wont open task manager never appears start menu wont come up, nothing.
I booted into safe mode and everything works fine through there, so I looked around online and one suggestion was to update my BIOS so I tried to update from Dells Inspiron 1420 A08 to the newer A10 BIOS version, trying that in safe mode failed so I tried to boot normally and quickly do whatever it told me, when I tried it wouldnt restart (and still refuses too, I have to shut it down manually outside of safe mode) it said it couldnt update the BIOS version because it couldnt locate the image, but I downloaded it directly from Dells own website.
So then I tried to do a system restore, and I got the message:

The disk Vista (c:) has errors
Windows detected file system corruption on Vista (c:)
You must check the disk for errors before it can be restored.

So I clicked scan and fix, and nothing happens. (this is back in safe mode by the way) so I opened a command promp and typed sfc /scannow
and it scanned and found some errors but were unable to fix them. Details are located in the CBS.log
So I opened the log and I found the following:

POQ 62 ends.
2009-03-2... Read more

A:Vista - Explorer Freezes on reboot, system restore fails, BIOS update fails. Help.

Hi, the first rule if you ever drop a laptop (and it appears OK) is to take the battery out, boot from the mains if all is OK turn off add battery and reboot. Now you may have damaged the MB and or the RAM seating or HDD cable connection as well as the monitor connect cable.. etc ...etc. You can see where this is heading to the shop would be my advice.

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Here is the list of the problems in order of which I noticed things going awry:

1. My Firefox browser will re-direct my google searches to a new Firefox window pop-up with "google-analytics" in its address bar, but would never finish loading the new popped-up window. Firefox would also re-direct and never finish loading my google searches by opening a new tab with a "directdlr.com/....." in its address bar.

2. Microsoft Office 2010 applications don't open, instead a "DW20.exe" and a "DWWin.exe" replicates itself an infinite number of times in my processes, maxing out my CPU.

3. My anti-virus applications (Spyware Doctor, Microsoft Security Essentials, avast!, malwarebytes) won't update, and therefore won't run or scan. Firefox also won't load various anti-virus sites, such as this message board.

4. Other applications crash directly upon opening them (VLC Media Player)

Solutions that I've tried:

1. Resetting my router. I'd read somewhere online that doing this would solve the problem. It did not.

2. Trying to restore from a restore point. I opened System Restore, but the restore points were all very recent and within the timeframe of infection.

3. Un-installing Microsoft Office 2010 and re-installing. System won't let me un-install.

Here are my scan reports:

DDS (Ver_10-03-17.01) - NTFSx86
Run by dildon at 14:31:20.50 on Fri 06/04/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_20
Microso... Read more

A:Browser Re-directs; Microsoft Office Fails to Load; Anti-Virus Fails to Update:upset:


Please do the following:

Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Double click on ComboFix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.

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oh me guys I need somebody really crafty!
i have a HP Pavilion laptop [dv5117ci] with factory load XP Pro SP2and factory restore discs. the system became corrupted by a failed Win update.
it had multiple files showing bad, so rather than chase them one at a time for an unknowable number of days, I decided to create a new directory and install fresh copy of WinXP Pro

That looked like it was going to work but after being up on the initial boot, wobbly, for about 45 minutes, something caused a freeze, and I was toasted after that. Same routine again: bootup, get error "Windows failed to start because the following file is missing or corrupt". so back into chasing one after another ad infinitum.

All day I have tried to get something to work so I could get the data off the system then nuke it. I can't get anything up and running so I can remove files.

Anyone have a suggestion? is there an "xp light" or something that maybe just does the MINIMUM kind of load, just enough to get win explorer running so I can copy files?

A:WinXP Pro Corrupted - Repair fails - Parallel Install Fails

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I took on a basket case for a friend. Machine hadnt booted for months. I got it running in normal mode after it churned for 2 hours and found outdated Norton Internet security and AVG running. Unable to uninstall them using uninstall, so got in registry and deleted all mentions of AVG, Norton and Symantec. Managed to download and install Windows updates and SP 3 for XP as well as IE 8. Tried to install Microsoft security essentials but it won't install. Ran Malware bytes which found about 15 threats which I let it delete. I then installed while online Avast! and it seems to run.Tried to install Word viewer, got error message, then ran Malwarebytes again, one more threat found. Now only boots in safe mode with networking, so tried installingword viewer again, same error (install failed). IE now won't start.
I think I must have accidentally deleted something I need while going through registry deleting Norton stuff. I tried System File Checker but it wanted original install CD to proceed and I don't have it.
I have tried running Combofix in safe mode without letting it fix anything just for info, but Combofix won't get past the opening autoscan screen. I tried letting it run for two hours, but no scanning takes place.
Any hope other than complete system restore and loss of owner's data?

A:Boots only in safe mode, windows installer fails, IE fails

Sounds to me as if a clean install is a good idea...after moving valued data files to safety.
I would move files simply by connecting the drive as a slave to a different system...and moving the files considered valuable.
When friends bring me their infected systems, that's usually the quickest/surest method that I use to ensure that they have a working system that is free of malware.

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Running Windows 8.1 and File History was working OK for my computer, actually on two different computers worked just fine. (I never could get File History to work with Windows 8). Then suddenly this feature just up an quit. Got a little "red" flag in the Action Center. Using the control panel an "setting" up File History my system says that file history is turned off. I never did turn it off, it seems it just up an turned itself off. But here is the thing, I select my external drive to use for file history and the system says the service can not be started because its disabled or no enabled devices are associated. It "sees" the drive but will not enabled this drive. I have used various windows programs, such as system services..to "turn" on file history. But there seems not to be anything that will fix file history. Been reading here on the forum for help...but it seems all the help is non specific to file history not working. AN also very technical, for a non technical user, on how to fix file history. I have yet to see a simple fix to "make" Windows 8.1 to again run file history.
Why is this SO DIFFICULT to use? It almost takes a computer expert with knowledge on programing to fix weird things like this. I would just like to point and click to backup the computer...but windows is now becoming NON-USER friendly to manage these types of things. Very frustrating.

A:File History fails to work and fails to see external drive

Well it has been some time since I posted this issue. So I see NO responses STILL. AN I still have not been able to use File History EVER. It just does not work....period. Widows 8.1.1 install did not even come close of fixing "file History" working again. All I get is: file history and the system says the service can not be started because its disabled or no enabled devices are associated. There is NO user answer anywhere to fix this. I click enable file history. An the above answer pops up every time. File History is crap as far as I am concerned.

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Not long ago (a week and a half or so) I was playing Payday 2 and my computer froze, I turned off my computer to restart it and could not load my computer past a pre-loading windows black screen where the mouse was not showing. I then tried booting my computer in various ways (safe, with and without networking etc) and they worked, however I believe one of my drivers failing to load was the reason for my "Windows Normal" startup to fail. I eventually decided through, I then looked at using the system restore point function in order to hope for some success. The system restore function when I restored to; a week ago, two weeks ago, did not seem too alleviate my issue much, it did however allow me to load windows but almost immediately after using the machine for 2-5 minutes I would have a frozen screen again. I then eventually decided to just factory reset the machine out of desperation, the factory reset eventually happened successfully and I was able to load windows and login into my new user successfully, as I learnt that I had to reinstall my graphical drivers I then attempted to put in various CD's in in order to install these drivers, eventually when I figured out the order of CD's that I needed to install for my games to load properly, I then resumed my activities on my pc (such as gaming, browsing etc). 
Flash forward to the second factory reset, this one happened due to a very similar freezing problem yet again, and again I decided to turn off my computer ... Read more

A:PC fails to load 9/10 times and fails to update, random crashes

Have you tried Safe Mode?
EDIT: Reading failure. Try the below suggestion.

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The laptop was running fine, but left unattended for several days. It came unplugged and the battery drained. When rebooting it, it went to the Recovery options. I went to a command prompt and it went to X:\. Chkdsk would not complete, recovery would not complete, restore to factory settings would not complete ... as if the hard drive is damaged. I do not see any option on HP.com to buy a recovery kit for this model. What should I do? Thank you, Tony

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I'm looking at a window 8.1 Sony PC , that has not been able to get an update for a year almost
140 Updates available - and they fail within 30seconds with an errorcode

Looking into this Error I ran the SFC \scannow and it failed unable to repair files

I have attached the CBS (SR) log here

Any Advice welcom

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I have been assigned to fix this computer at my work. It is a new computer we are making that will contain 4 OSs; Red Hat 5 Enterprise Linux, Windows Vista Business, Windows XP and Windows 2000. The OS to boot up is selected by using Grub. The hard drive is partitioned into 6 partitions. Xp is located on the 0 partition, Vista on 1, Win2000 on 2, Red hat on 4. IT installed all the software but now there is a problem so they threw it at me, the new intern...

Red Hat, Vista and Xp all worked fine and boot up correctly. But once Windows 2000 was installed XP no longer works. Now all the OSs installed work except for Windows Xp. Through my two day online research I discovered that you should install Window OS in order of oldest to newest (2000 then XP then Vista). It seems IT did not know about this which is why we now have this problem.

Grub reports an invalid device when it tries to boot up Widows XP (the grub commands are correct). We figure the boot sector or the MBR was overwritten by Window2000's. So I need to fix this. But the biggest problem is the Windows XP CD fails to boot from the BIOS. This CD has been used on other systems and successfully boots from BIOS and opens the recovery console. Also other boot CDs work on this system, only the Windows XP boot CD fails. On this system the BIOS sees the CD and starts it. I get the message ?Checking hardware integrity? or something similar. After a few seconds this message disappears and the computer just sits... Read more

A:[resolved]XP CD fails to boot/XP fails on Muti-OS System

Hi mate, i feel for you when you are trying to 'impress' the new boss. By the way, welcome to TSF! I think what you will find is that the installation order was incorrect. Basically (as you probably already know) you need to install the older os before the new os. I think by installing 2000 on the machine you have conflicting boot files. Is there a way you can connect this drive to another machine, backup the critical stuff, reinstall in the right order?

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Hello more knowledgeable person than myself. I've been having trouble trying to get my computer to boot; I'd noticed a drop in performance (still unsure why) so decided to boot up in safe mode and poke around - it was not my original intention to install Advanced SystemCare 5.3.0 but somehow it happened. I ran the 'deep-care' utility and everything was working fine, my computer rebooted and performed a disk check: there weren't any errors that I can remember apart from [something along the lines of] 60 reparse files. Following this my computer restarted and Windows failed to load, restarting to show my startup repair - this isn't the first time this has happened, a similar thing occurred following previous attempts at boosting speed, though before I was able to get Windows up and running using an Ubuntu installation disk, although I still don't understand why - no need to say that it didn't work this time.
Startup repair refuses to work and my system restore points have vanished; I would try doing a repair install if I had a copy of the disk. I built the computer myself a few months back, borrowing a Windows 7 installation disk from a friend (who has now lost said disk), startup repair does tell me something about 'Problem Signatures' which are included below:
Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16.385
Problem Signature 02: 6.1.7600.16.385
Problem Signature 03: Unknown
Problem Signature ... Read more

A:Windows fails to boot, startup repair fails to fix

Quote: Originally Posted by nomtree

Hello more knowledgeable person than myself. I've been having trouble trying to get my computer to boot; I'd noticed a drop in performance (still unsure why) so decided to boot up in safe mode and poke around - it was not my original intention to install Advanced SystemCare 5.3.0 but somehow it happened. I ran the 'deep-care' utility and everything was working fine, my computer rebooted and performed a disk check: there weren't any errors that I can remember apart from [something along the lines of] 60 reparse files. Following this my computer restarted and Windows failed to load, restarting to show my startup repair - this isn't the first time this has happened, a similar thing occurred following previous attempts at boosting speed, though before I was able to get Windows up and running using an Ubuntu installation disk, although I still don't understand why - no need to say that it didn't work this time.
Startup repair refuses to work and my system restore points have vanished; I would try doing a repair install if I had a copy of the disk. I built the computer myself a few months back, borrowing a Windows 7 installation disk from a friend (who has now lost said disk), startup repair does tell me something about 'Problem Signatures' which are included below:
Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16.385
Problem Signa... Read more

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Hi, I'm looking at a window 8.1 Sony PC , that has not been able to get an update for almost a year now
140 Updates available - and they fail within 30seconds with an errorcode800700C1 Looking into this error I ran the SFC \scannow and it failed unable to repair files 
I then looked that up and talked on chat to MS and was suggested to run 
DISM /Online /Cleanup-Image /RestoreHealth
which also failed with Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see

So i looked that up and found this article 
which I have also ran 
the CMD commands 
and the re-ran DISM again 
which resulted in the same error 
any suggestions please 
I have attached the SFC /scannow log for just (SR) 
and the DISM log 

A:Windows update not working - SFC fails and DISM fails

Please run chkdsk /r, or chkdsk /f if you are using a SSD.
To run chkdsk /r in Windows 8/8.1 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key and the X key.   A menu will open with the option Command Prompt (Admin), click on this.
You will see a window similar to the one below.

When the Elevated Command Prompt opens copy and paste chkdsk /f in the Command Prompt, if this is a SSD you do not want to run the /r switch, you will want to use chkdsk /f then press Enter.
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
Type in Y and press Enter.
This will take a while to run, please be patient and allow it to complete the scan.  Do not stop this scan as this can damage your operating system.
When the scan is finished please download and run ListChkdskResult.
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.

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Laptop: Dell Inspiron 17RSE 7720 | 3rdGEn i7 3610QM CPU | DDR3 2x4GB RAM 1600MHz | nVidia 3DVision Enabled 17-inch screen running on 2GB GDDR5 nVidia 650M GT (3D enabled with NO optimus)
Hard Disks:
1. 32GB mSATA boot drive (Only windows core files and programs installed on it)
2. 1TB Toshiba 5400rpm (for Programs and Games)
3. 1TB Toshiba 5400rpm (for Movies, songs etc)

This laptop had Windows 7 installed in it with Intel Rapid Storage technology enabled. Few months ago, I changed the SATA mode to AHCI and installed windows 7 on 32GB mSATA drive. I kept the C drive only for windows and didn't install anything else on it. I created an MKLINK for some folders such as Common Files/Adobe and Appdata/Adobe so that heavy applications won't eat space on the little drive.
It was working fine for about 4-5 months, till one day the Windows 7 simply failed to boot. It was stuck on the Starting Windows screen forever. I searched on the sevenforums website and tried a lot of things such as cleaning the RAM, disabling startup programs and services etc. But it didn't help. neither did sfc /scannow nor windows repair using installation disc.
I could boot in safe mode but not normal mode.

So, I decided to reinstall Win7 from DVD that came with dell.
But the installation was stuck at final step of install after first reboot.
Again i tried several tricks described in forums, like checking for Legacy Boot in BIOS, making sure SATA is in AHCI, unplugging all USB drives as well... Read more

A:Windows Fails To Boot, Fails to Install

Your post is quite interesting but too much for me to absorb at one sitting. With that said I will voice a single concern and then ask a follow-up question:

My concern is this:

I changed the SATA mode to AHCI and installed windows 7 on 32GB mSATA drive

Above seems too small for extended growth.

Now, are you trying to do a clean install or reinstall? If that latter, could there be an issue related to the above (eg, not enough room)? I apologize for not try to absorb everything you stated; however, I made it all the way through high school using Cliff's Notes and I never had to read a single book! Guess I'm just lazy...

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 2558 Mb
Graphics Card: NVIDIA GeForce FX 5200, 128 Mb
Hard Drives: C: Total - 114400 MB, Free - 60148 MB; F: Total - 476821 MB, Free - 402703 MB;
Motherboard: Dell Computer Corp., 0W2562, , ..CN4811144T001X.
Antivirus: Norton 360, Updated: Yes, On-Demand Scanner: Enabled

Windows Auto Update fails for Silverlight (KB2526954) and .NET Framework 2.0 SP2 and #.5 SP1

on Windows Server 2003 (KB2446704)

MY QESTION: How to fix these problems and Do I even need .NET Framework since I am not a developer. Also, why do I need Windows Server 2003 on a single PC?

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System info: Win XP Home SP3, 2 GB RAM, NVIDIA GeForce 8800 GTS 320 MB

I installed IL-2 Sturmovik Demo v. 2.0 via Install Shield.
I first tried uninstalling it (stupidly wnough, I know, don't need any extra comments on that) by removing all the files from the folder in question, AND all the registry keys I could find with Ubi Soft or Il-2 in them.

Now; The IL-2 Sturmovik Demo is NOT any longer in the Add/Remove program list in the Control Panel. When I try uninstalling (using Uninstall Shield) it claims that the file in original folder is not there (Uninst.isu). Agreed. Common practice dictates I re-install the program and try un-installing it again. Thing is, when trying to re-install, I get the message that the game is already there.

Finally, the Question:
How do I remove the program If I cannot re-install the program (see above)? Catch 22?

A:Solved: uninstall fails, re-install fails - what to do?

Never Mind - I had missed a registry entry. Sorry for that.

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