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XPS 15 9550, open windows resizing after wake / lid open, igfxpers.exe?

Q: XPS 15 9550, open windows resizing after wake / lid open, igfxpers.exe?

For a while, shrinking of windows, apparently to fit a somewhat smaller screen resolution than the default 4K, has been bugging me now and then. At first I thought this had sth to do with the other wake-from-sleep/hibernation related woes. But lately I've seen it in action upon just reopening the lid, without any form of sleep involved. Did anybody else notice such window resizing after closing and then reopening the lid?After a bit of googling I guess this is likely caused by the Intel video driver, more specifically igfxpers.exe. Any thoughts about disabling it? Any other idea?

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Preferred Solution: XPS 15 9550, open windows resizing after wake / lid open, igfxpers.exe?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


I would like to know how to keep the XPS 15 9550 from resizing open windows at various events, such as turning off the display after a few minutes of inactivity, lid close, going to sleep/hibernate, when changing from AC to battery and vice versa...
I would also like to keep windows open on the external display in case it disconnects for a while, the way I had it set up on my previous Lenovo laptop. Currently they are all moved to the primary window in case of a disconnect - and not only an actual disconnect but also upon entering or waking from sleep etc. It is a pain having to redistribute 10+ windows back to the external display...

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My system runs XP Pro SP3.

Given a reference window, is it possible to have other open windows automatically resized according to the dimensions of the reference window?

Might there be some add-on or utility that would facilitate that operation?

A:Resizing Open Windows

rjemery, If you're talking about Internet Explorer see Reply #4 in the thread at the link below.



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I saw one of the features of Windows 7 was the instant on after the screen on a laptop is closed. However, on my Samsung Q330 - If I open the screen I have to press the power button to get the computer to wake. How can I change this so when the screen is opened the computer wakes up?

Thank you.

A:Open lid and Windows doesn't wake?

Some laptops do not have that ability...sadly. Its a hardware and or a hardware driver issue.

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Hello , We encounter BSOD after each wake up . Win32k_power_watchdog_timeout I have try to update driver without succes OS is Windows 10 1809 with february patch 17763.316laptop is  : X1 Carbon 6th Gen - (Type 20KH, 20KG)    

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Hello!I have a problem.When i close the lid the laptop goes to Sleep.But when i open it, it dosent wake up?And i canīt wake it up if i dont use my wireless mouse?Dosent respond on keyboard och mousepad.All my old laptop did this without any problems.Some one have same issue? 

A:Computer dosent wake up when i open the lid

Click on the magnifying glass icon next to the Windows icon in the systray. Type "power options". In power options you can choose what happens when you close the lid.  In that same System Settings window, you can also turn on fast startup., which helps you notebook start faster after shutdown.  If doing that does not resolve the issue, then follow the procedure below to disable hybrid sleep. a. Press Windows key + X.b. Click on Power Options.c. Under your current Plan Settings (Balanced), click on Change Plan Settings.d. Click on Change advanced power settings.e. Now under Advanced Power Settings.f.  Expand Sleep.g. Click on Allow Hybrid Sleep.h. Change both Settings to Off.i. Click on Apply and OK. 

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Hello!I have a problem.When i close the lid the laptop goes to Sleep.But when i open it, it dosent wake up?And i canīt wake it up if i dont use my wireless mouse?Dosent respond on keyboard och mousepad.All my old laptop did this without any problems.Some one have same issue? 

A:Computer dosent wake up when i open the lid

Click on the magnifying glass icon next to the Windows icon in the systray. Type "power options". In power options you can choose what happens when you close the lid.  In that same System Settings window, you can also turn on fast startup., which helps you notebook start faster after shutdown.  If doing that does not resolve the issue, then follow the procedure below to disable hybrid sleep. a. Press Windows key + X.b. Click on Power Options.c. Under your current Plan Settings (Balanced), click on Change Plan Settings.d. Click on Change advanced power settings.e. Now under Advanced Power Settings.f.  Expand Sleep.g. Click on Allow Hybrid Sleep.h. Change both Settings to Off.i. Click on Apply and OK. 

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Hi everybody

I picked up some nasty malware. AVG was updating and suddenly everything just fell apart.

I can't run any installation programs regardless of the extension or name. I've tried to install Rkill and MalwareBytes with absolutely no luck. It defaults to needing to be unblocked in the properties and no matter what compatibility mode I use it will not run. I get a 1084 error when I try to open the security center. In the taskbar I have an Action Center alert that says 1 Important Message and 3 Total Messages. The Action Center will not open at all. I do not have access to a USB key as I am not home, but I will be Tuesday evening. Any help would be infinitely appreciated.

Other notes I forgot: I'm on Windows 7 Ultimate 64-bit, and I am constantly getting errors that Windows can't load and needs to be repaired. It runs and restarts, sometimes being repaired and other times not.

Thanks a lot

A:Action center won't open, Internel Explorer only browser that will open, no MalwareBytes and RKill will not open

An update.

I've tried running MalwareBytes and RKill from a flash drive which is also not working. Windows also ends up unable to load, the startup repair runs and things work fine. Not long after Windows tries to update and then it becomes unable to load again and the startup repair runs again.

I tried running a registry fix for the .exe problem and I get an error stating that the registry is being used even when no programs are running and I am in safe mode.

Hope this information helps

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After upgrade to Windows 10 my W540 start to wake-up voluntarily from sleep when opening the lid.I double check the power settings, on the Lid option it set to - Do Nothing The only way around this issue that I found - remove the "Turn on fast startup" option  

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My ThinkPad X1 Carbon 6th Gen (2018) does not wake from sleep mode when plugged in, with the lid open. I have no trouble using the computer when it goes into sleep mode with the lid closed: when opening the lid, it immediately wakes. When the lid is open and the computer goes to sleep, I cannot wake it with the keyboard, trackpad, or power button. I have no other option than to force a power cycle by holding the power button until the machine turns off, then turn it back on again. My Windows power settings are "Balanced," with all settings default. I have the latest build of Windows 10 installed.

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I thought I already had my portion of "luck" with Win 8.1 but it's not over yet.
My other two threads:
Windows 8.1 RTM installation fails on Dell XPS 1340 (Solved)

Second one still not solved, I can't seem to find correct drivers or way to get both BT + Wifi working.

And now I found another problem. When I close lid of my laptop and open it again the screen is black. Nothing helps to get it out of this. I have power options set to "Do nothing" for both On battery and Plugged in.

So I press power button which sends the laptop to Sleep. Then I press it again to wake it up. And this is when I see the BSOD and laptop restarts.

In minidump I see athwnx.sys and ntoskrnl.exe reported.
athwnx.sys is driver for Dell Wireless 1515 minicard (Wifi and BT). Current driver is from Microsoft, version, dated 03/05/2013.

Attached is required info created by SF Diagnostic Tool.

I hope somebody will be able to help me resolve this.

A:BSOD after wake up from Sleep (+ black screen on lid open)

Where did you get your 8.1 from? If not from a legitimate Microsoft source, you may have a "remarked" version that really isn't legitimate. If that's the case, we may not even be able to fix it.

Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

1 Windows Update installed. Most 8.1 systems have 26. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

D: drive only has less than 1% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

As you have noticed, the memory dumps blame athwnx.sys. This appears to be the most recent version, so a couple of possibilities exist:
- the current version could be corrupted (to test this - remove the wireless and test while on a wired connection) If so, download a fresh copy, uninstall the current version and then install the fresh version.
- the current version may not be to blame (run Driver Verifier according to these instructions: http;//www.carrona.org... Read more

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I am a teacher, and have had my students do some assignments on Open Office using machines that run Edubunu. They have then uploaded their assignments and I want to be able to mark them at home but I have windows based Open Office. Will I be able to open their assignments?

A:Can I open documents created on Open Office on a linux based system using a windows based Open Office?

Your school must be so cool if it uses Edubuntu!

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"Most modern motherboards support firmware write protection to prevent unwanted BIOS flashes, but a vulnerability in many UEFI firmware implementations could accidentally disable such protection. A new warning posted by Carnegie Mellon University's CERT says that when many x86-based systems wake from sleep, they fail to enable that write protection ." quote from the article
Source: >> Click Here <<< 

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I have a small network of six computers. Five of them run XP and I just added a Windows 7 machine. I've got a Microsoft Access 2003 database that all of the computers share that is hosted on one of the XP machines. The Windows 7 machine can access the Access database through the network just fine, as long as no one else is accessing it. However, if someone else on an XP machine on the network is using the file, it won't open on the Windows 7 machine. Doubling clicking the file on Windows 7 gives me the circling blue icon for a second or two, then nothing happens. If the XP user exits the database, then I can open it fine.
Permissions on the XP that is hosting the database is set to allow everyone. And all the XP machines can access it at the same time.

Any ideas what is happening?

A:Solved: Can't open a shared file on a Windows 7 machine if it's already open on an XP

Fascinating problem. I've run into an issue like this and cannot remember the solution. I think I had to move the share to the windows 7 machine with all local network authentication turned off. I think anyways. Might have lowered NTLM authentication version in policies too (again on the 7 machine). Gah.. it was awhile ago.

Going to set this up on a small VM workgroup right now and test.

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I'm not exactly sure with what I downloaded, but all that i think i have downloaded in the past week are PDF docs and videos from hdvideo (when the problem started to happen). From there, I could only surf on Safe Mode with networking, whereas when I start windows vista normally, things do not open when I attempt to do so. Moreover, it takes forever when i press Ctrl Alt Dlt, but there it says the system "failed to start security options" and from there it's an eerie black screen with the start logo on the bottom left that cannot be clicked. The only method I could get the computer to restart was to manually switch it off and on.
I recently used Malwarebytes but it did not detect anything.

Additional details about my laptop:
Intel Core 2 Duo Processor P8400 (2.26GHz)
Windows vista home premium
Memory 2GB
Hard Disk drive 250gb

Any help or advice is greatly appreciated, I really need printing back <3

A:Windows Vista can't open anything... I only can open stuff in Safe Mode

Did you try System restore to go back to a date prior to this happening?

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I am new to here and really hope someone is able to assist me .... and fast. I have struggled with this for a good part of a day.

Operating System is Windows 10.

My issue is with Firefox.

I have been trying for hours to reinstall Firefox. I uninstall it ... then reinstall it .... try and open it .... but then get a message telling me there is still a version open.

I have gone into Task Manager.... tried to close it but it won't shut down. I have tried more ways to force shut it down I am not sure if there are any other options left.

I have uninstalled it and reinstalled it a few times .... also restarted my computer several times.

To be honest .... it almost appears Chrome isn't completely shutting down also.

If anyone has any suggestions and solutions then I am anxious to hear them.

Thank you.

A:Firefox won't open due previous version open (Moved from Windows 10)

1. Uninstall as here
Not proceeding to remove user data
NOTE - do this via settings as shown on the link.
NOT through Control Panel - Programs and Features.
By way of Settings and apps

Delete the Firefox installation folder, which is located in one of these locations, by default:
C:\Program Files\Mozilla Firefox
C:\Program Files (x86)\Mozilla Firefox
THIS STEP is vital
SHUT DOWN your computer fully as here
​Step 1: Open Start menu, select Power button.

Step 2: Press and hold the Shift key on keyboard, while clicking on Shut down, and then release the Shift key to perform a full shutdown.
Reboot and proceed as below

3. Download Fire from here
configuring for your bit version - 64bit I presume and language

DO NOT INSTALL it SAVE the file to your desktop or where you wish.

4. Go to Task Manager and check if any Firefox processes are shown
If so end the process if it allows you to
SHUT DOWN fully again

5. Go to the download and install

Please report the results​

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I had XP Antivirus 2012 on my computer initially, and was able to fix it by following directions. However, then another "Security Protection" virus got onto the computer. I followed all directions from the bleepingcomputer.com tutorial, but it still did not fix the problem. When I start the computer and it loads normally lots and lots of blank windows pop up repeatedly on the desktop. Whenever I try to start any program an error message pops up saying that some part of a file is missing, no matter what program I try to open.

DDS (Ver_2011-06-23.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_07
Run by Tim Kamauf at 11:42:24 on 2011-08-06
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.576 [GMT -4:00]
AV: McAfee VirusScan Enterprise *Enabled/Updated* {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Secunia\PSI\psi.exe
C:\Program Files\Secunia\PSI\psi_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Tim K... Read more

A:security protection, xp antivirus 2012, lots of blank windows open and no programs will open when i start my computer

to BC.We'll begin with thisStep 1.ComboFix:Download ComboFix from one of these locations:Link 2Link 3* IMPORTANT !!! Save ComboFix.exe to your DesktopDisable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. Here is a howto for some of the applications.
They may otherwise interfere with our tools

Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:Click on Yes, to continue scanning for malware.When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.Step 2.Things I w... Read more

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Hi I have 2 important messages in my windows computer and it includes Windows defender I open Windows Defender When a error that says: An error has occurred In the program during initialization.If this problem continues,Please Contact the system administrator. : I am the administrator? I don't really know what to do? is it a Virus? But anyway this happen'd once I installed a app called Malwarebytes Recommended buy Microsoft It completely deleted my internet files I needed so the internet would not open Then I made a backup point And restored to that? Any ideas that could help? please?

A:How Do I open Windows Defender When it wont open -- Is it a virus?

Hi Fabighost Malwarebytes Anti-Malware is a one of the leading Anti-Malware software right now so if you downloaded it from the official website below, then you're sure to have installed a legitimate copy.https://forums.malwarebytes.org/If you downloaded it from another source, I cannot tell you if it's legitimate or not without checking it myself. Let's take a more in-depth look at your system.SecurityCheckDownload SecurityCheck and move the executable to your Desktop;Execute SecurityCheck, press on a key and let the scan run;Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;MiniToolBoxDownload MiniToolBox and move the executable file to your Desktop;Execute MiniToolBox and check the following options:Flush DNS;Report IE Proxy Settings;Reset IE Proxy Settings;Report FF Proxy Settings;Reset FF Proxy Settings;List content of Hosts;List IP Configuration;List Last 10 Event Viewer Errors;List Installed Programs;List Devices - Only Problems;List Users, Partitions and Memory size;Once this is done, click on Go and wait for the scan to complete;Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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For a while my windows 7 64 bit would open my images in Documents. Now when I try they appear as a garbled strange format. If I go to PSP ProX2 they open fine. This is a problem for me since I often need to add images to document Newsletters I send out. Thanks, Char

A:My Windows programs will not open images, I can open them with PSP

Right clik on a .jpg file, select properties, clik the Change button and choose Windows Photo Viewer.

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I HAVE PIRATED BUT ACTIVATED VERSION OF WINDOWS 7! So recently I downloaded bioshock 2 from a less than legal site... I am not sure if this is the problem but it all started then. I ran the crack and nothing happened. It just kept doing that blue green circular "doing something" cursor. Then it wouldnt open up any windows or programs. There was no message displayed, it just didn't open anything. I restarted my computer and it seemed to work fine for about 5 minutes. I started to play modern warfare 2. When i opened it, it was very choppy, and it is not normal for it to be like this and it would not connect to IWNet. I quit, and the same thing happened, it would not open any windows or programs. I restarted again and scanned with AVG, which found no viruses. Then I scanned with Trend Micro Housecall and still no viruses. I uninstalled bioshock 2 and still nothing. The time between working and freezing is different every time and it doesn't seem to have any pattern. So here is my HijackThis Log:

I am not exactly sure what it all means but I could not find anything that looked suspicious or bad. Any help is appreciated.

A:Windows 7 won't open any programs or windows and freezes all open ones. (HijackThis Log)

I HAVE PIRATED BUT ACTIVATED VERSION OF WINDOWS 7!According to the rules of the Bleeping Computer forum:No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.This topic is closed

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I'm unable to drag and drop icons from desktop to an open window or open window to open window

what happens is when i hold down the left mouse button to drag an icon from the desktop to an open window

*** the cursor changes to a black circle with a diagonal line going through it (like the no smoking sign symbol)

what is causing this to happen?

thx rob
ps: ONLY copy/cut and paste works now

A:unable to drag and drop icons from desktop to an open window or open window to open w

Check this setting. Enable Dragging and Dropping

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After returning from sleep, the external monitor does not seem to 'wake up'.
In order for it to receive input I need to unplug the HDMI cable and plug it in again.
I have updated all latest drivers, except the BIOS which is on A06 since I do not want to upgrade it (yet) since the higher versions currently cause the screen's brightness to flicker. Unless this BIOS is known to address these issues (not listed in the details) I do not see a reason to upgrade it (again).

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I have an XPS 15 9550 in which I replaced its SSD and memory, and installed a fresh Windows 10 Enterprise x64.
The specs are as follows:

Computer Model
XPS 15 9550

BIOS Vendor
Dell Inc.

BIOS Version


OS Version
Microsoft Windows 10 Enterprise

Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz

Memory DIMM A

Memory DIMM B

Disk Drives
Samsung SSD 850 EVO 1TB

NVMe Samsung SSD 950

Display Adapters
Intel(R) HD Graphics 530


IDE ATA/ATAPI Controllers
Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller

Sound Devices
Bluetooth Hands-free Audio

Realtek High Definition Audio

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Intel(R) Display Audio

USB Controllers
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

When I close the lid of my laptop it used to go to sleep. Now I have configured it to go to hibernate. In both cases when I lift the lid again, 50% of the time the laptop does not wake up smoothly and instead it goes into a reboot; and any open windows and files I have are gone.
All my drivers are up to date.
Any recommendations of what to do to solve this problem?

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Suddenly, whenever I click on a link that opens another window, it opens it an another very small window. I either have to resize it or maximize it. But if I do that, it still opens up the links in a small window. Is there any way I can force Internet Explorer to open up the links that open in a new window to open in a maximized window?

A:Links that open in new windows open in small windows

Resize the window, close out any other windows, and hit ctrl while closing the window. This SHOULD remember the window size. If not try fiddling around with that combination.

As a last resort you could donwoad this. I installed it because I maximize EVERY window and get tired of doing so as it always launches too small.

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Ok, what in the world is going on with this? First off, I'm at THIS webpage because I had two IE windows open already. Not too long ago I attempted to open up a third, and I can't do it.

Every time I try to do so I get the error message that I put in this threads title. What can I do to resolve this?

A:"Internet Explorer could not open the search page." (I can't open any new IE windows!

I just found out another detail for you.

In the IE windows that are already open, when I click on a link that opens a new window on it's on...it works.

The only problem is when I try to manually open a new one myself. So, right now, I'm rather afraid to close all of the IE windows currently open and to restart my computer.

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Recently I am unable to open the Store app. After a small Windows 10 update, I have been unable to access the store. When I open the start menu and click the icon, it is unresponsive. Also when I go through my apps, it wont open when clicked there. I even had it pinned to my toolbar and the icon disappeared but left space and when I clicked there, I got an error message. Also, as I was typing this, my toolbar began being difficult. Certain things like the start icon, the calculator icon, or the internet explorer icon wont open when clicked. But the google chrome and the file explorer icons work well. I am not sure if there is a way for me to update the Store app or get it to launch through a browser or do I have to wait till another Windows 10 update to fix my problem.

Thank you for any advice or help in advance.

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Can someone PLEASE help me, I have an Ebook on php id like to use.
XP sp2

A:.chm files will NOT open, they ask me to save or open again when i open them.

Always use Google as a first port of call, you'd have found this immediately:

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This problem is on excel 2003. This is the error that occurs and I have no idea how to correct it. I create a hyperlink in excel and then click on it and get this error:

Hyperlink unable to open. No program is registered to open this file


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Hello guys, I've found this forum from hjackthis webpages, hope someone can help me to get rid of my problem :/I've been infected some times ago (around 10 days), then I've scanned my pc with avg, kaspersky, windows security tools (or whatever it's called), spybot search & destroy and malwarebyte's antimalware softwares.... when, I thinked that I've got ridded of my problem, but I have not... (maybe I've removed some virues, but someone are still here I think).In fact, when I'm surfing around the web, sometimes a new tab are opened that direct me to hxxp://go-protect-my-system.xorg.pl/ , and other site that I think are others site with malware or whatever... This happened using Opera, plus Chrome does not work anymore... it opens only blank pages, I've tryed to reinstall it, nothing... probably it's the same malware/virus that infected my Opera browser?I've done the requested scans, hope someone can help me (sorry 4 my english)DDS (Ver_10-03-17.01) - NTFSx86 Run by Kenshin at 13.04.59,66 on 06/04/2010Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_17Microsoft Windows 7 Ultimate 6.1.7600.0.1252.39.1040.18.3327.1552 [GMT 2:00]SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.... Read more

A:Opera open unrequest & inftected sites; Chrome open only blank pages... :/

Hi, I've performed more scans reading aroud your forms, hoping to get rid of the problem...or to collect at least more information...I've performed the ESET online scans, I've attached the log file...Plus I've noticed in the meanwhile another site that was opened without my will in Opera, when I was searching between web: hxxp://chatplanet.com/search.phpI'll think to perform tomorrow a combofix and dr.web run...just to see watch happened...I'll post the results===========Hello While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our MRT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that s... Read more

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I have a windows 7 msi laptop that until recently has had no issues.
The past several weeks however, Internet Explorer closes unexpectedly multiple times when I am online. Also, I cannot open PDF files and Adobe Reader will not reinstall. iTunes won't open, and pictures won't open when I double-click them.

No error messages have shown up...the programs simply just do not open. I have the latest version of iTunes, and I am unable to download any version of a PDF file reader, but I previously had Nuance.

I have NO CLUE what to do or how to begin trying to resolve this issue, and most of my work files are PDF so this is becoming a huge problem...please help.

A:Internet Explorer closes unexpectedly, Adobe Reader won't open, iTunes won't open....

Hello and welcome to TSF,
The first step would be to try a different browser and see if your online problems keeps happening. If you are a hardcore IE fan, see if there is an update for it. As far as your pictures and files are concerned, it might need a simple solution like Disk Defrag. Many people overlook this, but hey it works! You can also do a Disk Cleanup (also built into Windows) which clears some unnecessary junk.
Good Luck!

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I can't double-click folders in the Start menu to open them. Rightclicking and choosing
Open or Explore doesn't work either. When I release the Rightclick on Open or Explore
or Explore all users nothing happens. Normally explorer would open up and I would
have access to my start menu folders.

I still get the context menu with the choices, I just cannot get a response when
selecting to explore a particular folder. Other than that, regular items in the Start
menu work just fine and I can start programs as normal. Other context menu commands
like delete, rename, sort by name and properties work fine.

I think that there is something corrupt in the registry where the shell for the context
menu or the start menu folders is kept (I am not sure though).

I don't think this is a spyware/malware or virus problem as the PC is regularly scanned with SuperAntiSpyware and Avira Antivir. Resident protections that I have enabled are Avira Antivir and Comodo BOClean.

I am using Windows XP Pro SP3, automatic updates enabled (this problem has happened even before I have installed SP3). I am using an administrator account.

A:Cannot open folders in Start Menu by doubleclicking or rightclick-> Open or Explore

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I'd attempted to install XP Service Pack 3 via Windows Update. An error message occurred halfway through (can't remember the exact message at the moment) and the installation failed. The computer was fine after this and I continued to work on it until I shut it down.

The next day I booted up to find that all my desktop and quick launch shortcuts and desktop files had lost their icons. All shortcuts now have the extention .lnk. Nothing happens when I double click on any of files. This is also the case in the Start menu, where all program shortcuts don't work and neither does Settings -> Control Panel. I also cannot open any folders on my desktop, including My Computer.

I managed to open up the command prompt through Task Manager and I've been able to navigate to programs and execute them from there so I know the programs still work. This is the only way I've been able to get online and run programs to try to solve this. I can also open Windows Explorer via command prompt and navigate through folders that way.

Things I've tried:

1. I'd created a System Restore point before attempting the Service Pack installation. Ran System Restore through command prompt in the hope of restoring back to that point but there are no restore points available.
2. Ran an AVG scan. Found nothing untoward.
3. Ran HijackThis. Not an expert by any means on this but it didn't appear to show anything alarming.
4. My hours of searching online led me to Doug Knox'... Read more

A:Unable To Open Folders, Run .exes And Open Shortcuts Other Than Through Command Prompt

Might as well try[post="RRT (Remove Restrictions Tool) 1.0 - http://www.majorgeeks.com/RRT_Remove_Restr...Tool_d5635.html "]Remove Restrictions Tool[/post]Really, you may need to do several scans for malware. The items that you cite are typical symptoms of some malware problems which I've read about.Louis

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This is a weird problem I've not seen before and I could use some help or someone to point me in the right direction. I searched the forum with no luck.
I'm assuming this is an issue related only to my machine and not an IE7 problem.

When I click on this link (or one in similar format on the same page), the new window will initially begin to open. Then the new browser instance is redirected to another site....which seems fine & the page switches to the new address, then suddenly the window disappears and the "File Download-Security Warning" box appears and asks if I want to save the file or find a program online to open it with:
Program Name: browserRedirect
Type: Unknown File Type
From: ax.phobos.apple.com.edgesuite.net

Clicking on "Find" takes me to the Windows File Association web page where it says that windows does not recognize this MIME type.

Here's the actual link:
If I need to register a file type, I don't where to start! I scrolled through all the file types in My Computer and honestly, I'm at a loss as to what to do.
Could this be related to some corrupted mime file or something?

I'm running Windows XP SP2 Home with the security settings on their de... Read more

A:Ie7 Link Won't Open - Prompts Me To Save The File Or Find A Program To Open It With

First try this :Download and scan with SUPERAntiSypware Free for Home Users * Double-click SUPERAntiSypware.exe and use the default settings for installation. * An icon will be created on your desktop. Double-click that icon to launch the program. * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Udates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.) * When done, select "Scan for Harmful Software". * There are three scanning options. Choose "Perform Complete Scan" and click "Next". * When done, a Scan Summary will appear with potentially harmful items that were detected. Click "OK". * Make sure they all have a checkmark next to them and click "Next". * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu. * Click Preferences and then click the statistics/logs tab. * Click the dated log and press View log. A text file will appear so you can see the results. * Select close to exit the program. * Scan in SAFE MODEIf that does't work please run Online Microsft test (IE required) to rle further issues.

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Got a problem with Word and Excel 2007.

Both programs open ok (under 2 seconds), so no problems there.

The problem is opening the program by means of opening a document. It takes about 1 minute

Exactly the same thing with both Word and Excel.

Has anyone got a solution? Surely there must be a quick little registry tweak to sort this out?

Other info:
Outlook 2007 works ok, no delays
Windows XP works ok
No speed issues with computer
Did not previously have Office 2003
Word/Excel documents are local, computer is not on a network
Computer is free from spyware and viruses

A:Word and Excel 2007 - Programs open ok - documents take ages to open

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I'm having 4 problems.

Rundll window at start up:
Error Loading C:\WINDOWS\System32\spool\Drivers\W32X86\3\DLCQtime.dll

This specifiec module could not be found.
When I double click on Word documents, a Window Installer box opens and says 'preparing to install' with a cancel button. Then, a Microsoft Office Edition 2003 box opens:
Installation Error:File not Found

A required installation file SKU112.CAB cound not be found
It then asks if installed from a cd to insert it or if downloaded from the internet to browse your system and find it. I don't have any Office 2003 cd's. The cd's I have that I think are for my Word documents are Microsoft Works Suite 2000.
My last year vacation pictures will not open. When double-clicking on them, an Adobe Photoshop Album window opens with the words 'failed to load photo'.
My memory about a year ago was about half free. It is now showing I have 2 GB.
I tried going back and restoring my computer in hopes of being able to access my pictures. I've ran spybot. That's all I knew to do. I have Windows XP Home Edition 2002. ~tmcc

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hi guys.. im new here and having a real problem for 3 days now.. my computer somehow has a virus that won't allow me to open icons, can't open help and support at start, can't run command, can't install antivirus.. i've trued all available options like wrking on safe mode, but still the same.. pls help.. i have windows XP..

A:virus/malware blocks icons to open, can't open help and support, run command

I have replied to your topic here:


Please do not post the same problem twice.

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hi guys.. im new here and having a real problem for 3 days now.. my computer somehow has a virus that won't allow me to open icons, can't open help and support at start, can't run command, can't install antivirus.. i've trued all available options like wrking on safe mode, but still the same.. pls help.. i have windows XP.. my computer won't install set-ups either, so i couldn't run Hijackthis.. :-(

A:virus/malware blocks icons to open, can't open help and support, run command

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Hi All,

I work on a web application that has Excel and Word documents in it.

At the moment when a user opens these documents in IE9 they get presented with a dialog box asking:

What do you want to do with "filename"?

The user is presented with Open, Save and Save As as the options.

Unlike previous versions of IE there is no check box to tick to remember the user's choice so it comes up every time.

I really need to get rid to this box. Does anyone know how to disable it?



A:How to get Excel and Word documents to open without the Open,Save,SaveAs box opening

Hello and welcome to the forum.

Click Start => My Computer => Tools => Folder Options => Click on File Types tab => In the file types list => click Excel => click Advanced => UNcheck clear the Browse in same window check box (or click to clear the Open Web documents in place check box) => Click OK

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I had started a thread earlier here, called "Cannot change name of New Folder. Can't add Search Provider".

Well, I reset the system to a System Restore that was quite old, and the renaming of folders problem seems to have gone away (at least for now). However, what is really bothering me is that IE11 is keeping track of every file I open on my computer, and when I click on the entry in History, it opens the file!

I have disconnected the computer from the internet, but desperately need help in terms of what to do!!!

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For some reason, when I click on on Microsoft Works, I get a quick flash of it trying to open & then NOTHING!!
I have sooo many important saved documents that I really need to be able to open again...
I have gotten rid of Microsoft Money & maybe Microsoft Office as well but not sure...
Any ideas on what I can try??

A:HELP!!! Microsoft Works Word Processor will not open, unable to open ANY documents!!!

From how you describe it,it looks as if something is denying it.such as your firewall or if you are using Firefox you might not have it as allowed,these are just guesses however,take a look at this site http://support.microsoft.com/kb/241165

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I have noticed that several programs, such as Windows Photo Viewer, Windows Media Player, Quicktime Player, and VLC Player will either not open or automatically bring up the "... is not responding." message. 
Likewise, the Quicktime, MS Silverlight, and Adobe Flashplayer plug-ins won't operate correctly during certain instances -- the first 2 more so. 
I've never come across such an issue, but first thought it was the result of faulty updates of out the many updates this thing goes through. But now, I'm convinced that is not the case.
Any and all assistance would be much appreciated.

A:Attempt to Open Programs Leads to Failure to Open or Unresponsive Message

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Update Malwarebytes' Ant... Read more

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Hi All,
I've been racking my brain trying to see what is going on and I cannot for the life of me figure it out. So I was hoping that someone on here might be able to help. Here's my situation. As I mentioned in the title something is going wrong with internet explorer and it opens in the task manager but is not open on the screen (although I do often see a little flash of something like a window popping up every now and then but only a flash then it's gone). Also I will click on normal links (like cnn.com after searching google for "cnn" and it will send me to some random website, usually trying to sell me something). Finally after some invesitgation it looks like there is a false iexplorer.exe file on my computer that got there somehow, and I think is causing issues. Oh and my windows firewall and symantec have been disabled. I have scanned with malwarebytes, adaware, spybot, and a few others with some each of them finding things but nothing has been fixed. 
Any and all help is greatly appreciated. Thank you in advance,
Below is the DDS from the preparation guide I found. I have the Attach file as well but the file says not to post unless asked to do so. So I'll wait until that I guess.
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.16521  BrowserJavaVersion: 10.15.2
Run by Howard at 17:55:33 on 2014-03-29
Microsoft Windows 7 Home Premium   6.1.7601.1.125... Read more

A:Internet Explorer open in task manager but not open and firewall disabled

Hello! Welcome to BleepingComputer Forums!
My name is Georgi and and I will be helping you with your computer problems.
Before we begin, please note the following:
I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
The logs can take some time to research, so please be patient with me.
Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
Instructions that I give are for your system only!
Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.
Please download Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your re... Read more

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I click "dont allow" after checking the box i front of "dont ask anymore".
But it opens the same pop-up next time i open a new window or the next time i open IE.
What do I do?

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Foremost, Let me thank you in advance for any assistance you may provide. What you're about to read may be a mouthful however I am doing as I was instructed to do in being very specific and detailed. This is in response to
Thread: NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help | http://www.techsupportforum.com/f50/...lp-305963.html
My Issue:

As of 4th July 2009 weekend my system has been operating quirky and buggy. In my troubles I've installed Avast Anitvirus. Now around that time, one day I can recall returning to my computer and it had shutdown on its own, although my system remains on idle the majority of the week by the way. Upon turning on the computer and booted up I got a notification window stating that Windows had been updated and restarted (turned off). At that point, when attempting to open a program (by clicking on any of my icons on the desktop) the computer would quirk and reboot. After several attempts, eventually it resulted in a continuous reboot, window would repeatedly restart. If I can remember correctly, in the process I got some prompts then eventually a dreaded blue screen perhaps something about windows couldnt find or load a file, i think it had a .dll extension. Well, in conclusion, thats when I decided to perform some tech procedures, check boot sequence, BIOS, the usual troubleshooting. Threw in the Windows XP for a Install repair. After having done the XP repair option it seemed to have made progress beacause I... Read more

A:Local :C Drive Doesnt Open on Double Click, Prompts to Choose a Program to open file

Hello and welcome to TSF.

I Apologize for the late response.

If you still require assistance, we would like to see the latest state of your system. So, please post a fresh DDS log and a new GMER log as described in this topic. In your reply, I would also like to know any symptoms you may still have and how your computer is running at the moment.


Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please note that the forum is very busy and if I don?t hear from you in three-five days this thread will be closed.

With Regards,

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UC Berkeley student and I'm supposed to be writing my thesis which is due soon (tomorrow actually), but am instead entirely inconvenienced by all the computer virus issues I'm running into. I need a solution SOON. I downloaded Avast while in Safe Mode and then had it run prior to restarting my laptop in regular mode and that seemed to solve the bulk of my issues. I've tried everything, including various scanners like Avast, Win Patrol, SpyDoc, ComboFixer, GoRedFix, and more but many don't catch whatever it is and others that do detect it just can't seem to get rid of it...I had a huge mess of problems and I think they are solved except for these: 1-Google searches are redirected, unless I "ctrl" click cashe several times at once. In that case usually one of the pages will be a proper page instead of a scam search site or a random junk site.2-OpenOffice docs aren't opening. (They did right after I first ran Avast, but not any more.)3-This virus somehow crept over to my boyfriend's computer. He hadn't downloaded any programs all month, but yesterday his Google searches began being redirected too and his computer exhibits everything I mentioned in problem 1 but not 2. All of this started for me a weeks and 2 days ago. My professor said I needed to submit my thesis in Word 2003 which I don't have and haven't needed throughout all of my time at UC Berkeley, and really won't really need again after I graduate. A classmate showed me that he got his MS Word from iso... Read more

A:Google Redirects, popups, slow loading using Mozilla. Open Office Docs won't open. Please help! HJT log incl.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No input is needed, the scan is running.Notepad will open with the results, click no to the Optional_Sca... Read more

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