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New battery Not working, Not a Dell battery "Plugged in not Charging" message

Q: New battery Not working, Not a Dell battery "Plugged in not Charging" message

I have a Dell inspiron 15 M5010 and i recently bought a new battery. It's not a Dell battery but a Ninja Battery. As i started charging it i noticed it doesn't charge. I thought it was a defective battery so the company sent me a new one. It didn't make a difference.
Is it my AC Adapter? or because i need a Dell battery? I tried everything except update the BIOS because it needs at least 10% battery to run. Sadly i have 5%. Please help.

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RELEVANCY SCORE 200
Preferred Solution: New battery Not working, Not a Dell battery "Plugged in not Charging" message

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RELEVANCY SCORE 150.8

Hi,
I have Dell Inspiron N4050 laptop and from 3 months or 6, the battery would not charge but tells me 
"0% available (Plugged in, Charging)" but not charging. I took the battery out and opened it and everything was fine!
Please help me because i need the laptop battery working because i use the laptop for work and i need it
Thanks!

A:Dell Inspiron N4050 Battery says "0% available (Plugged in, Charging)" but not charging

Hi HassanWael,
Thank you for reaching out to Dell Community Forum.
Please boot into BIOS <F2> and check the status of the battery and adapter listed there.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 149.2

Hello,

My HP Pavilion dm4 laptop's battery was failing (it started shutting down with no Low Battery warning after barely 5 minutes after unplugging it, even with a full charge), so I purchased and installed a new one, which I purchased from Amazon.com.

However, this new battery has me facing some new problems. I frequently see the message "Plugged in, not charging" over the battery icon in the lower right corner when the laptop is plugged in. I've tried multiple solutions to this problem, including:

-Removing the battery driver software and restarting the laptop
-Turning the laptop off, unplugging the power cord, taking out the battery, plugging in the power cord, replacing the battery and restarting
-Unplugging the cord from the wall while laptop is running, restarting the laptop, then reconnecting the cord

All of these solutions seemed to work, but only for a short amount of time, as it turned out. In all three cases, my laptop eventually started displaying the "plugged in, not charging" text again. I've tried multiple sockets in two different houses, but nothing seems to make any difference.

Another less annoying problem is that the laptop sometimes gives an inaccurate reading for the remaining battery life. I started working on the laptop when it was fully charged, and despite spending over an hour unplugged, the battery life never dropped below 100%. Shutting and reopening the lid caused the laptop to display the actual percentage... Read more

A:New HP laptop battery - "Plugged in, not charging" message

Its either that the new battery is faulty or theres some kind of power supply problem.you might want to have it checked out to see what the exact problem is and go from there.
 

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RELEVANCY SCORE 148

I have a Dell Latitude that was working fine until recently when all of a sudden the battery light started blinking orange and the battery would no longer charge. It says it's "plugged in, not charging"  and I've tried to shut down-disconnect the adapter-remove battery-reconnect the charger-turn on-uninstall the Microsoft ACPI-Compliant Control Method Battery-shut down-insert battery-turn on, but nothing has worked so far. Also, when I turn on the laptop, it turns on and off a couple of times before starting fully.
I tried to use a different battery, which shows a white light but still doesn't charge. Not sure what happened since it was working fine before.

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RELEVANCY SCORE 148

Dell Power Manager Lite says battery is operating normally, but Windows says "plugged in not charging". Why!!!

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RELEVANCY SCORE 140

Hi there! I've been having a problem with my charger for a while now but it wasn't serious until recently. A month or two ago, my charger went from working completely normally to suddenly not being recognised. This wasn't a big deal, however, because by holding the charger a certain way to the left (kind of twisted) or bringing it underneath the laptop, it would charge like normally. For the past few weeks, however, a notice has been popping up saying

"The AC power adaptor type can not be determined" and then that follows up with a message underneath that stating that I should use a dell charger (this is the original dell charger we got with the laptop)"

This message however didn't matter back then because, by twisting the charger a bit, it would charge and so the message was irrelevant and would only pop up when the charger was plugged in and not twisted (as far as I can remember)

Over the past couple of days, though, i've noticed for my battery sign to sometimes randomly change to an X and, when you hover over it, it says "no battery detected." It will then randomly, a second or two or a few minutes later switch to "plugged in, not charging" and then to "plugged in, charging"; fluctuating randomly and for different intervals of time between these signs. This as well wasn't much of a problem as my laptop was still charging at times and therefore I knew it wouldn't run out.

Now, however, the... Read more

A:battery plugged in/not charging and then "no battery is detected"

What is the exact model of Dell laptop you have? Look underneath on the label for Model information
For Dells of that time period, you must use a genuine Dell replacement AC adapter or you will get the reduced performance at startup message.... the Dell adapters so I have read, have a chip inside that informs the BIOS of the laptop that they are indeed, genuine Dell adapters.

Read about this issue here- and especially about the little test you can do before your power is all gone- you should do it just once, and I think you will get the "Unknown" message....

http://www.laptop-junction.com/toast/content/inside-dell-ac-power-adapter-mystery-revealed

Note that there is more than just one thing that can be wrong- the motherboard, the adapter chip, the power jack.... Please do NOT attempt the adapter repair at that site.... The power jacks can be replaced by a good repair shop that does soldering on motherboards.

test yours and if you do need a Dell AC adapter they can still be found but it does take some hunting since a LOT of helpful sales sites claim "Genuine Dell Replacements" but I have tried some of those and they did not work but when a real Dell AC adapter was connected, that BIOS message disappeared.

look on the label of the LAPTOP and see what AC Adapter watt rating ....ex: 65watt or 90w..... yours calls for and purchase the correct model.

I can help you find a genuine Dell if needed but test things first. Hope you can do this before the ba... Read more

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RELEVANCY SCORE 139.6

My Dell inspiron 3542 laptop had a very good battery life(>6 hours), but today morning it showed an error message saying  "Battery has experienced permanent failure and needs to be replaced." I updated the BIOS from A3 to A10, but it didn't help! The PC starts only if its plugged in and the battery charge is constant at 82%. What should I do?

A:Battery not charging, message says "Battery has experienced permanent failure"

Hello SHUBHAMSINGH.ARARIA,
It's quite possible your battery did suffer a failure; the Lithium-Ion chemical reaction may (which produces electricity) have finally broken down.
First thing to try is to run Dell's diagnostics. When you first power it on, press F2 to run the ePSA Diagnostics & see if any failures occurred.
Have you tried powering the laptop on with the power cord and battery, then once it's loaded removing the power cord to see if it stays on?
Another thing to try: remove the power cord & battery from the laptop, then hold the power button down for about 10 seconds. Then reconnect the power cord, power it on, then reconnect the battery.
From here, once it's on, you can try removing the battery again to see if it stays powered on or leave the cord connected to see if the battery begins charging.

Hope this helps!

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RELEVANCY SCORE 139.2

Hi,
I am writing this as I have hopelessly tried all methods found online without success.
I have an XPS 15 bought in France. I move to Singapore and my original DELL AC adapter was spoiled. So I went to the nearest store and bought a third party adapter. Everything works out fine for a while... Now, my laptop won't charge anymore (stuck at 90%). 
My laptop only turn on if it is plugged under ac adapter. When I unplug the ac adapter, my laptop turn off.
When I turn on my laptop it says "this battery charging is temporarily disabled, press F2 for entering BIOS Menu". In BIOS, under battery health it is said "this battery is temporarily disabled, please turn off the computer and try again when the unit is back to operational temperature" I have this problem systematically, my laptop is not heated.
I even bring it to a repair shop here in Singapore; but they do not even have the parts to test. 
Please help. 
I am willing to buy a new battery or new adapter, but I am not even sure if that's the problem.

Thank you

A:Dell XPS 15 - Built in Battery, "plugged in but not charged", battery disabled

Please list exact Dell model and version of windows. Example: Dell XPS 9550, windows 10

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RELEVANCY SCORE 134

My battery says "1% plugged in, not charging". I ordered a new battery, installed today got msg saying "battery not detected", i shut it down, took battery out, replaced, restarted (several time), same msg. I visited many forums and read many threads on both of these issues. Apparently both of these issues are common with Dell, but the general consensus of the community is that i need to do a Bios update..So i downloaded the driver for the Bios update and attempted to install is, but got a massage that the adapter AND the battery must both be plugged in, in order to do the update..well..how can i "plug the battery in" when my pc is unable to detect the battery??!!!So i shut it down for like the 10th time this evening..took battery out and replaced it with the old battery..the one with 1% charge, but at least my pc is able to detect this one. I go back to the Bios update download, attempt to run it and get a msg saying battery must be 10% or higher to run the update **sigh** really frustrated now. I have seen people say its a loose connection and i should tap it near the motherboard...this did nothing. I jiggled adapter cord, nothing, i cleaned the connectors on the both batteries, nothing. I ran a diagnostic test thru dell.com on the battery and it came up as PASSED...lol..seriously?? I ran troubleshooting..nothing found.. I am at my wits end...help???

A:"Battery not detected" and "plugged in, not charging"

You press the 'Power On' button for 15 seconds to release Static Flea Power before replacing new battery in the battery bay? By the way, what is your Dell model number and version of windows ?
Example: Dell Inspiron 3543, windows 10

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RELEVANCY SCORE 132.8

Hi all,

Laptop is a 5 years old HP Pavilion DM4-2153ca.

Issue started a few months ago when laptop was shutting down at 63% battery, and when I plugged it it would charge until 9x% and then say "plugged in, not charging".
In the meantime I upgraded to Windows 10 and the issue wasn't solved.
I formatted and did a clean install of Windows 10 and still not solved.
HP advised I revert back to Windows 7 as this is the "original" OS for my somewhat old laptop.

So I just re-installed OEM Windows 7 Home Premium SP1 that came with the laptop, and the issue got worse, now it shuts down at 96%.

I also uninstalled and re-installed battery drivers, didn't work.
I tested the battery in the HP UEFI Support environment and it passed, so I can't calibrate it.

At this point I don't know what to do, and I don't think it's a battery related issue because it never fully discharges. The laptop just shuts down before! Help!!

A:Laptop shuts down at 96% battery and "Plugged in, not charging" issue

This is battery issue, nothing relates to windows &or battery drivers, if any.

If you leave the battery plugged in all the time, with the main power on.
Sooner or later, battery will not be able to charge properly, as you encountered now.

The percentage you see may not be real, hence it may force the laptop to shutdown without warning.
There is nothing you can do, unless either get a new battery, or use it as home with main power on.

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RELEVANCY SCORE 132

I've had my computer since June 2011 and now it says this when I click on battery. Right now, it's 89% charged and won't charge anymore. I went to battery status and it said "Battery Charging Disabled" but I'm not sure why since I didn't change any battery settings. Under battery health it says "your battery is performing normally."What am i supposed to do ? 

A:Inspiron 17R N7110 battery says "Plugged in, Not charging."

Hi katie629,
We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.
1. Start the computer by pressing the power button2. Press the F2 key 2-3 times3. You will now be on the BIOS screen4. Under the Main Tab look for the option that says AC Adapter Type5. If the Adapter Type says Unknown or None with the adapter plugged in.6. Reconnect the adapter to the machine and if the status now shows as Unknown then the AC Adapter needs to be replaced.
Also, I would suggest you to update the BIOS on the system and check if the Battery is charging Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section onto the system and install it.
http://dell.to/ZaQuel
Please let me know if this helps.

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RELEVANCY SCORE 130.8

I've been having an issue which started this morning. The previous night, I forgot to plug in my Dell Inspiron N5050 after using it. I woke up to find that my battery had died (obviously). I plugged in the laptop, running Windows 7 HE 64 bit, and turned it on. It booted normally and I was able to do all of my tasks as needed. Then I noticed my problem. The battery icon down on the taskbar showed that the device was plugged in, but was not charging. It has stayed at a constant 2% charge for more than 24 hours now. The Battery Meter stated that my battery is performing normally, so I ruled the battery out as the cause. The adapter I am using is the default one that came with the laptop when I bought it, and it appears to be functioning normally as well. What could be the cause of this incident, and what can I do to fix it?
 

A:Battery Stated as "Plugged in, Not Charging"

Most likely you have a bad battery. Dell has had whole series of batteries that they shipped out in a not fully functional state. I have an HP laptop (about 8 years old now) that the battery took a "steamy one" and it will no longer charge properly. You can try this trick (it may not work, but worth a try because did work for me a couple times): power down laptop and take the battery out for 30 minutes; replace battery and plug in charger but do not power on; wait 4 hours of charge and power on. I had it work a couple times that it gave a full 100% charge. Again, if it doesn't work then sorry, but at least you tried.
 

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RELEVANCY SCORE 130.8

Hi everyone,
I got a HP 530 laptop (vista home basic) from a friend to fix. It only powers on with battery power and not with ac power but it shows "Plugged In, Charging". If after powering up, you insert the ac adapter, it works fine although the battery doesn't charge.

Thanks
 

A:"Plugged In, Charging" But Battery Discharges

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RELEVANCY SCORE 130.8

I have a 3-year-old Toshiba satellite C655 with Windows 7. Last night, after I restarted it for updates, the battery symbol read "Plugged in, not charging".
This is NOT the first time this happened to my computer. A couple months ago, the same notice appeared. At that point in time I did some combination of shutting down, removing battery, unplugging etc. and it was fixed. Since then I have gotten a new AC adapter because my old one had a short.
Anyway, I looked around on the internet, tried a few things, and eventually came across these instuctions:
1. Disconnect AC, 2. Shutdown, 3. Remove battery, 4. Connect AC, 5. Startup, 6. Uninstall AC Compliant control method, 7. Shutdown, 8. Disconnect AC, 9. Insert battery, 10. Connect AC, 11. Startup.
Yay! It worked. I moved my computer from one location to another and it was still working. However, when I got on the following morning, it was back to the message "Plugged in, not charging". Also, the message came up again that I needed to restart my computer for updates even though I had done this the night before.
I retried the previous fix. No luck. I tried some other suggestions. No luck. In the meantime, I've taken out my battery so it doesn't die (my computer works with only the AC in, as well as with only the battery in, or with both). However, I use my computer a lot and I'm often in situations were plugging it in is not an option (I also don't want it to shut down every time I unplug it... Read more

A:Battery notice - "plugged in, not charging"

I would say get yourself a new battery. If you got 3 years use out of it your doing well
 

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RELEVANCY SCORE 130.8

So I've had this laptop (Toshiba Satellite C650-01V) since 2010 I think (I had it since I started university), and around early this month I've been having problems with my battery: it's not being charged. There's a message that says "plugged in, not charging", and I've tried multiple ways in trying to fix it. Each day it would lose 1% of power (It would be at 90%, then 89% the next day). At the moment, it's at 5%. At the bottom of my laptop is a little light that I'm assuming indicates how much power my laptop has or something (it has a symbol of a battery and a plug beside it). When I have my laptop plugged in with the AC-adapter it's green; when it's unplugged, it turns orange and starts flashing. I have no idea if it was green or orange when my battery was still fully-charged.
I remember I had to replace my AC-adapter last summer because my old one was damaged; but I don't think it has anything to do with that because it's been working fine until this month.

-I've tried the "shut down, unplugged AC, remove battery, replug, start-up, uninstall control method battery, shut down, unplug AC, put battery back, replug AC and start-up" method, but it didn't work.
-I tried disabling Toshiba Power Saver, but that didn't effect anything.
-I read somewhere that completely draining the battery might work (somehow), except my battery refuses to go any lower than 5% no matter what I do.

I'm beginning to think that my battery is just dead and gone. I really ... Read more

A:Battery Not Being Charged ("plugged in, not charging")

Yes, it sounds like your battery is dying. This is quite common, as they only have a lifespan of X number of charging cycles. Get a new battery.

A replacement laptop battery should be less than $100 US from the manufacturer. There is nothing wrong with generic batteries provided they are the EXACT same specification as the OEM battery (original equipment). These you should be able to find in the $50 -$60 range. You should be able to find a replacement battery on Amazon in minutes (or anywhere else - dedicated battery websites will provide you with more details for making an informed choice).

While not necessary I always buy a new charger to go along with a with a new battery.
It is VERY important that the charger have the EXACT same output voltage and amperage as the original equipment. Ignoring this rule can shorten the life of the battery, or the laptop.

Running the battery all the way down is a leftover from the days of NiCad batteries. It has no useful effect on modern Lithium Ion batteries.

The guy at Best Buy is an excellent salesman. A poor excuse for a human being, but a great salesman. I bet he won an award that year.

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RELEVANCY SCORE 128.4

Hello,
First off I'd like to thank you for taking the time to read this thread. My issue is that my laptop has 11% battery life but isn't charging. It is just plugged in. I have uninstalled the drivers from the manager but nothing. I am operating a HP Pavillion. Any help or suggestions would be greatly appreciated.
Regards,
Andrew96528
 

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RELEVANCY SCORE 128.4

I recently did a clean install after my hard disc stopped working and had to be replaced.
Before this, my battery was working perfectly and lasted about 5-6 hours. However, after installing Windows 7 Ultimate x86 again, my laptop doesn't seem to charge anymore above 2%. The second I take off my adapter, the laptop turns off.

I can't find any drivers for the battery or anything related on the ASUS website. I was also wondering if this could possibly be a problem with my Hybrid Graphics, since my NVIDIA G210M graphics card wasn't working well either and had to be uninstalled.

I also tested to see if it was a problem with my adapter, but my laptop works without the battery connected, with just the adapter being plugged in.

So how can I get my battery working again without having to replace it? (I don't think it's a hardware problem anyways). Thanks in advance.

A:"Plugged in, Not Charging" - Battery

Hi there
Hate to say it but your battery needs replacing. It DOES happen on laptops from time to time especially if you have had the laptop a while.

Also modern manufacturing tolerances or QC isn't as good as it used to be --emphasis is on cheapness and get the stuff out of the door as fast as possible so you could have got a "bad" one too. Just the luck of the draw unless its within warranty period.

When they die they go quite suddenly -- no warning or whatever -- rather like car batteries -- OK one day and then dead as a dodo the next.

Cheers
jimbo

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RELEVANCY SCORE 124.4

This new Dell Inspiron 11 3147 just arrived today.
The AC Adapter is "plugged in" but the battery is "not charging."
I've looked all over for help for this, Dell Diagnostic has found no problem, and I've had trouble getting a hold of customer service. The most commonly suggested idea has been to uninstall and reinstall the Microsoft ACPI Complian Control Method Battery driver, which I have done.
The only thing I haven't messed with is the battery itself, which doesn't seem to be accessible without damaging the back, which is screwed on and secured well.
Any idea what's wrong?

A:Dell Inspiron 11 3147 Battery "Not Charging"

Update to my below post:
One day later, after the battery fully charged and all was well, I come back and it is back to the message "plugged in, not charging". I might see if reflashing the bios and rebooting will work again.
My original post on Dec 8, 2014:
I had this problem until this morning. In short, I updated the bios to Version A03,A03 (released Dec 2, 2014). Before that I did all the googling and messing about without success. Here's what to do:
1. Run "My Dell". You can access this by type Ctrl-Esc and then type in "My Dell" and clicking on the "My Dell" icon that comes up.
2. Click on the green "Drivers and Updates" panel. This should open a product support browser window.
3. Scroll down to the bottom beneath the section that says "These drivers match your selections" and click on the arrow next to "Bios"
4. Click on "Download file". Close all your other applications and run the file and follow the prompts. It will reboot for you at the end and the problem should be solved.
Good luck!
Ben
Version A03,A03

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RELEVANCY SCORE 117.6

Hello,

Sorry for being away from posting on the forum since a long time, though I have been visiting the forum lot many times, without logging in - mainly through Google search. That shows how effective the website really is.

Since some time a very persistent error has been bothering me and I thought it best to come here and post the issue.

After my original battery for my Dell Studio 1555 32-bit computer died, I replaced batteries thrice, one after another (the computer is five years old).
The three replacement batteries were:
1. Dell - exact replacement 56 Wh
2. LB1 - matching specs but 48 Wh
3. Dell - exact replacement 56 Wh

Since the second replacement battery, the Low Battery Alarm has been disturbing me each time that:
1. The computer is restarted with the main power disconnected.
2. The main power jack is removed after a 100% charge.
3. The main power jack is removed anytime.

Since in the first place I never set this alarm manually, I am assuming there could either be a Dell specific registry issue with after-market batteries, though I don't understand why. Either way the irritant must go.

I checked Advanced Power Options under Power Scheme but found nothing that would give me a hint of what's wrong.

The alarm screenshot is attached.

Any help would be welcome.

A:False "Low Battery Alarm" with after-market battery - Dell Studio

Rule out the OS and Drivers by downloading a Linux LiveCD and booting from that See if you get the same errors/alarms/warnings.
If you do it could be a faulty charging circuit in your laptop. Check with Dell and see if they have a battery calibration tool. Sometimes completely running the battery flat a couple of times does a "reset" kind of thing.
Sorry I can't think of anything else just now.

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RELEVANCY SCORE 116

Hello!I have 2 problems that have happened before and after wiping the laptop and reinstalling W10 they go away. But when the battery runs out they come back after recharging.
Originally this machine was running 8.1 and these issues were not present.I've gone into F5 and run the Pre-boot System Assessment and everything says it's fine? Confusing.
1. When booting up I get the message "Alert! The AC power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available." 

I select F2, go to Battery Information and the AC Adapter = Unknown.
The little light on my adapter is a solid white so it is in fact charging.

2. If I select F1 and go into the laptop ignoring the adapter warning the mouse pad does not work.

I've uninstalled and reinstalled the drivers and still have the same problem.
I've also checked to see if it's locked, it's not. 
I've tried plugging in a mouse and it doesn't work either, only touch screen

Like I said, if I wipe the computer and reinstall Windows 10 the laptop works fine in both laptop and tablet mode, but if the battery runs low and turns off these 2 issues come back. Any ideas besides reinstalling w10?

A:Latitude 7350 battery "unknown" & mouse pad not working after battery ran low

I have exactly the same issue. Did you find a solution?

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RELEVANCY SCORE 115.2

I've seen a lot of posts about Dell laptops suddenly losing battery power. But I've not found a post with my particular question.

Several weeks ago, when running on battery only, my computer started going into hibernate mode without any warning. The battery icon in the system tray would show the battery to be almost fully charged, but after about 30 minutes, the hibernate would occur. I usually use it with A/C power. Last night, when I removed the power cord, the computer suddenly lost all power, as if there were no battery installed.

When I look at the battery meter (Fn+F3), It shows 96% charged, and the "battery health" tab says my battery is performing normally. Additionally, when I remove the battery and push the little battery icon on it, all 6 LEDs light up, indicating that there are no dead cells. If I push and hold the button for 3 seconds, no LEDs light up, which supposedly means the battery is healthy.

I appreciate any suggestions.

I'm running Windows XP, SP2, and using a wireless network.
 

A:Dell E1505 - good battery "not working"?

Your laptop Dell E1505 sounds as though it may have either a motherboard or just contacts issue

Regarding the contacts, make sure both the battery and if possible, the motherboard contacts to the battery are clean (usually blowing out all dust)

Regarding the motherboard, firstly check the warranty status and also have a look at extending expired warranty. As this does sound like a hardware fault.
 

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RELEVANCY SCORE 114

I don't even have a battery in my SONY VAIO VGN AR250G and, for the last few days, the "battery charging" light keeps blinking. I know I made some sort of setting change related to the dimming of the monitor last week, but don't remember what it was. That MAY or MAY NOT be related. Please advise.
 

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RELEVANCY SCORE 114

One day the battery had 30% charge, and I noticed it was not charging. I tried reinstalling the battery drivers, restarting the computer, changing AC adapters, taking out the battery, but the battery would not charge. However the battery would discharge perfectly fine. If i took out the charging cable, the computer would run perfectly fine. I read somewhere that updating the bios would solve the problem, but at that time i only had 8% charge and I need 10% charge to update the bios. Today, I randomly put the battery back in, and it started charging! However, later in the day my battery stopped charging. At this point I had enough charge to update the Bios and even AFTER updating the bios the battery STILL will not charge. I KNOW my battery is perfectly fine! It charged today and it discharges fine. I tried everything I would think off. Any ideas or help would be really appreciated. Sorry for the long post.  

A:Dell Battery Plugged in Not Charging

If the power supply is working, then the problem is the DC socket. Either the power board or the entire system board (depends on the model) needs to be replaced. The DC socket solder connections can fail because of stress on the DC power cord.

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RELEVANCY SCORE 112.8

The battery is not charging and the battery status in the tray shows the following message  "26% available (plugged in, not charging)" but if the charger is removed the laptop switches off abruptly without shutting down windows properly.  I have tried the various solutions suggested on web. The problem is still the same. Any suggestions plz

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RELEVANCY SCORE 111.6

Hi everyone
i recently purchased DELL N5010 INSPIRON, but now it give one problem. It is not run without AC power. and when i point the battery through mouse it show
"17% available (Plugged in, Not Charging).
and battry light flashing 4 times with orange light after a second. It is the bug or any hardware problem, becuase the bettery may be only 2 month old.
I search on the web, but found fake solution which is not applying to solve it.
If any one have a solution then i appreciated it before solving this one.
 
Thanks and Appreciated in Advace.
Haq Nawaz
 

A:Dell N5010 inspiron Battery (plugged in , not charging)

I had the same problem with my dell inspiron 5010. The problem is most likely with the connector on the back of the laptop. There are 3 type of connectors, +19.5v, ground and sense.
I resolved it by bending the pins towards outside leaving the center pin (sense) free.

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RELEVANCY SCORE 111.6

I have the "plugged in, not charging" issue with my Dell Inspiron 1100 laptop. This has been going on for the past week and although I'm able to 'resolve' it by following the steps below, it will return after 2 or 3 power ups.

>Disconnect AC
>Shutdown
>Remove battery
>Connect AC
>Startup
>In Device Manager, Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it?s ok if you only have 1).
>Shutdown
>Disconnect AC
>Insert battery
>Connect AC
>Startup
(Source: "Plugged In, Not Charging")

When I'm experiencing this problem a warning message will pop up on power up identifying an issue with the AC adapter.

I'm trying to find out whether this is a Windows 7 problem (as I think I read somewhere), given that the steps above does temporarily fix it, or whether in fact there is a genuine issue with my AC adapter, which needs to be replaced.

Or, rather, does following the steps above merely trick the laptop into accepting a dodgy adapter that needs replacing?

I'm using the original adapter that came with the laptop, incidentally. Would replacing it with a generic likely resolve this daily occurrence?

I appreciate your time and advice

A:Dell battery 'plugged in, not charging' - Win7 or hardware?

I would seriously doubt W7 on this and first look to physical battery and adapter connections and wires or the adapter itself ! Also if this is after a clean or fresh install of W7 did you install all and the latest updated drivers off the mfg'r. site?

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RELEVANCY SCORE 110.4

Well, the charger is plugged in, but it says not charging. This has happened twice. I would have thought bad battery or bad charger, except luckily the first time it occured right after buying a new hard drive. I did a hard reset on the battery and that worked.
Now, it has happened again. I tried the regular battery reset, but that did not work. I tried uninstalling device and reinstall..did not work either.
Oddly, what did work was the following:
I had about 38% battery left. I unplugged the power cord from both laptop and wall outlet.
I removed the batter. Computer went dead.
I wiped the battery connectors with a clean cloth several times.
I put the batter back in and turned the laptop on with battery only.
I plugged power cord into side of laptop, then into wall outlet.
Immediately, the laptop began charging again! 
I am not sure why this worked. Maybe some techy out there may know. When I tried the battery reset, I turned the computer off before taking out the battery. Then took it out. Plugged in laptop with power cord and powered it. Then shut down and placed battery in. I turned back on..but nothing...
It may have to do with having the laptop already on when taking out the battery, or placing back the power cord, or could just be the wiping the battery with cloth????

A:Battery plugged in, not charging...(found the fix that worked for my Dell Inspiron

Hi thelights007,
Please share the system model and the operating system installed. The error 'plugged in not charging' can be caused due to various reasons such as faulty adapter or faulty charging board.
You may try below mentioned steps which may help in fixing the issue. Steps to perform Flea Power are:

Power off the system. 
Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer.
Disconnect the AC Adapter and remove the battery from it.
Press and hold the power button for 20 to 30 seconds to release the residual charge from the laptop.
Reconnect the battery and the AC Adapter.
Once the system is powered on and booted properly, re-seat the battery. Check if you still get the error or not.
Boot the system to BIOS, tapping the F2 key on the Dell logo screen when you power on the system.
Press F9 key to load BIOS defaults. Once done, press F10 key to save and exit. System will restart. Check if the error is still there.
Try and wiggle the AC Adapter cable and check if that makes a difference.

If it still doesn't work, parts replacement may be required.
Hope this helps. Please share the findings.

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RELEVANCY SCORE 110.4

I have recently purchased a new Dell Inspiron 15 5578 2-in-1 Laptop. When I plugin the charger, the battery is only charging upto 60% and after that it says not charging.

I have tried to install the Dell Quickset software and changed the settings in battery management software and tried all the ways I found in forums. Still I am having the same issue.
Can anyone had the same issue & solved it.
Please help me to find out the solution for this.

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RELEVANCY SCORE 110.4

Hi all. My battery wouldnt hold a charge so i decided to replace it with a new dell extended life battery.
problem is, when i plug in the charger all i get is plugged in, not charging.
i have tried
1- removing battery and charger and holding power button for 20sec
2-deleted and reinstalled the battery drivers
3- loaded my bios by default
i have tried another dell charger, though mine is proper volts and amps also.
i have heard some people need to update bios, but i cant do this now battery is at 8% and i flung the old battery out.

any ideas?

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RELEVANCY SCORE 110

i have dell inspiron n4050
3 days ago when i plugged in charger my laptop is not charging. when i put mouse on battery symbol it says "plugged in not charging"
when i shutdown my laptop sometime it getting charged(1,2 times a day).
when i start it same problems occurs.  a notification appears" The AC power adapter type cannot be determined"

A:Dell Inspiron N4050 "Plugged in not Charging"

Hi waqas189,
I’d suggest that you follow the steps mentioned below and check for issue resolution.

Switch off the computer.
Disconnect the AC adapter from the system.
Remove the battery from the computer.
Press and hold down the power button for 15 seconds.
Then connect back all the peripherals and check for issue resolution.

I would suggest you to update the BIOS on the computer. Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.
http://dell.to/18r60nI
Also, we will need to determine if the issue is with the AC adapter or Battery. We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.

Start the computer by pressing the power button
Press the F2 key 2-3 times you will now be on the BIOS screen.
Under the Main Tab look for the option that says AC Adapter Type If the Adapter Type says Unknown or None with the adapter plugged in.
Reconnect the adapter to the machine and if the status now shows as Unknown then the AC Adapter needs to be replaced.
Also, I would suggest you to run a thorough test on the battery. You can download Support assist from the link below and run the PC CHECKUP on Battery to check for issues
http://dell.to/1hAPOXr

Please let me know the findings.

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RELEVANCY SCORE 110

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 6004 Mb
Graphics Card: ATI Mobility Radeon HD 540v , 512 Mb
Hard Drives: C: Total - 461899 MB, Free - 373607 MB;
Motherboard: Dell Inc., 0VF0FR, A04, .6L454K1.CN7524108D0051.
Antivirus: avast! Antivirus, Updated and Enabled

Yesterday I had a Dell service onsite service technician come to my house to work on my computer. He replaced my palm rest, keyboard, touchpad and mousebuttons, and my WLAN card (had a V key missing, left mouse button was not working, and was having issues with high-bandwidth internet connectivity). Since he replaced these, my computer has stopped being able to charge. Unfortunately I did not notice this until after he left. My first question is, would Dell be willing to help me with this issue? My warranty expired August 23rd and I opened the previous warranty service before it expired.

So far I have flashed my bios, deleted and redownloaded the driver for the Microsoft ACPI-Compliant Control Method Battery in the Device Manager, shut off my computer without the battery and wiggled the charging jack to check whether it was a connection issue, and I have used an identical charger to the one I have. None of these have caused any change.

Any help would truly be appreciated. Thanks so much.

Dan
 

A:Dell Studio 1425 "plugged in, not charging"

More than likely the laptop battery will have to be replaced.you can get an exact replacement from dell but i doubt any warranty will cover it.
 

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RELEVANCY SCORE 109.6

Hi all,

First off, thank you for reading. Please help if you do know a fix, and if not, thank you for looking!

I am posting here to see if I simply need to set a setting differently.

A desktop computer I built for a friend, who also had me build one for his friend, is having issues with one to two random reboots a day. I had him take a photo of the error message that he was getting. Here it is.

Here is the link if the photo doesn't work for you:

http://i121.photobucket.com/albums/o230/sparsons6183/DSCF9426.jpg

This computer shows a battery icon, that is full, in the tray in the lower right. That seems weird since it is plugged in, however I read somewhere that if a comp. has a UPS plugged in that Vista shows the battery level on the computer. It did it's reboot thing when I was there once, and the UPS beeps twice and the light turns orange. Funny thing is though, with this recovery thing running it just brings windows back up, just like a temporary blip in service. It def. powers down though.

So my initial thought is, well, it's gotta be the backup power supply. So I had him plug into a surge protector that was connected to the wall for a day to see if he got reboots, and he did. So that tested to see if it gives a battery error even if the computer is plugged into the wall, and it does. This shouldn't be a CMOS battery problem, because it happens everyday, and works fine in the inbetween...but am I wrong? The real kicker with all of this is that... Read more

A:Solved: A desktop, plugged in, gives "critical level" battery error?

Update! It rebooted when plugged into a power bar, AND when the USB cable was still attached to it. He is testing without the USB connected.

So without the power connected to UPS, but with the data connected, it still messed up.

Does this help?
 

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RELEVANCY SCORE 109.6

After ran Windows 7 Upgrade Advisor (result was perfect), I tried to install WIN 7 PRO on my DELL INSPIRON 1720 (4Gb RAM, Win Vista with SP2.) a legend come out saying something like: Update BIOS!!!
I download the newest executable BIOS file from DELL (1720_A09.exe). 
But when I tried to install it, the messages I get: "The AC adapter and battery must be plugged in before the system bios can be flashed".
My Battery is too old, not charging anymore. Adapter (original Dell Ac adapter) & battery are plugged in.
I did a LOT of research online, tried many methods & combination of removing / reinstalling ,...etc. none worked. For example:1) 1720_A09.exe /forceit from the command prompt inside of Windows.2) I went to computer management and in Device Manager disabled Microsoft ACPI-Compliant Control Method Battery. But nothing happened. Same error.
Can U help me with my DELL problem??
Please!!!!!!!!!!!!!!!
Thanks.
Daniel Teijo
El Paso, Tx 79936

A:"The AC adapter and battery must be plugged in before the system bios can be flashed"

The solution was simple:- First download the BIOS update, to a folder that you can remember easily or to your desktop, for example mine was D620_A10.EXE and it was located on the desktop. Next type cmd in run and press enter, then at the prompt type cd desktop , you should then see something like this C:\Documents and settings\rob\desktop now type in the folder name of where the update is located, or if its on the desktop simply type in D620_A10.EXE <--- where that is the name of your bios update now if you were to press enter it would bring up the dialogue saying "The AC adapter and Battery must both be connected, before flashing the BIOS" so here s the great bit, simply type /forceit after the .exe with a space and sit back and watch the update!! example C:\Documents and settings\rob\desktop>D620_A10.EXE /forceit

Font.: club.myce.com/.../how-update-bios-dell-laptops-without-battery-260714

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RELEVANCY SCORE 109.2

Hi! I have Dell 3330 with all the original components ( battery / Adapter ) running windows 10.1 64 bti. but my machine has a strange problem it charges my laptop's battery to 42% only and after that it shows 'Not Charging' message on mouse over. I did run the dell diagnostics for which battery passed the result. 
I did try some  tricks of uninstalling / disabling battery drivers and updating them after a restart. 

Removing the battery .. drained out any charge on the motherboard by pressing it for 20 secs or more. 
But the issue is same it is still not charging after 42% .. Surprised!?? 
Kindly suggest what is wrong where with the software.

A:Battery plugged in not charging- Dell 3330 with all original packaged components

Hi Saurabh78
Thanks for writing to us. 
When did the issue start?  Please update the BIOS from support.euro.dell.com and observe for any changes. 
Try this battery on another machine or another battery on this machine, which will give us a clear picture of the cause. 
Most of the time we are looking at a faulty battery in these situations. 
Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message

Regards

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RELEVANCY SCORE 109.2

The battery stopped charging and the LED light on the laptop won't light up when the ac adapter is connected. The led light on the adapter itself is on. How do I get it to work again?  I also checked the battery status and it said "Excellent". I read somewhere that I should update the bios but now the laptoo won't turn on bevause even the battery is empty. I bought the laptop 10days ago.

A:My Inspiron 5459 is not charging its battery. "AC adapter is not recognized"

Hi REINNA,
Are you using an original Dell Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible? Could you check this adapter on another system if possible? When you press the power button on the system, do you see any leds come on atleast for a second or two? Does the light on the adapter stay on and stable when connected to the system or does it go off?
Please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records. If the system is under warranty, we can help book a service call.
Keep us updated.

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RELEVANCY SCORE 109.2

Hi there,
I have some serious trouble with my Latitude E5540. In Windows (10, 64bit), it says that it's working on AC, but does not charge. It stays at 39%.
I've done some reading on the Internet and found several approaches which I followed. I updated BIOS and cleaned the connectors of the battery, which obviously didn't help.
Now, I've really run out of ideas and cannot come up with anything more. I've contacted Dell support, but I guess they won't help because the device is more than two years old and I only had 1 year NBD service.
Something I haven't tried is uninstalling the battery hardware from the device manager. Is this a serious option?
I'm looking forward to hearing from you. Any suggestion is most welcome! Thanks in advance.

Greetings,
Achim

A:Latitude E5540: "Power connected, battery not charging" at 39%

Hello, Nice to hear from you. The battery seems to be the culprit here. Should you wish to go ahead with purchasing battery do do PM us the system tag# by clicking on my name in blue and then select send a private message. 
Though you mentioned you do not have a spare battery, can you borrow one from somebody or take it to a local store to try (if possible)

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RELEVANCY SCORE 108.8

In another very old thread that I could not add to, one writer suggested removing the battery and running the laptop off the charger.
So I removed the battery. The charger was already connected to 120VAC so I plugged the connector into the laptop with the battery removed.
The screen flashed for one blip and went dark. So I pulled out the connector from the laptop. Screen flashed for one  blip and went dark.
Repeated with same results.
Then it dawned on me that the laptop was only seeing power just before the connector reached its end of travel. So I inserted the plug into the laptop and pulled it back out about 1/16".
Problem solved. Power supply was good. Battery was good. But mating between connector plug and socket was not connecting at end of travel. Pulling the plug gently out of the laptop just a fraction of an inch did the trick and I am back in action.

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RELEVANCY SCORE 108

Hi

I replaced the battery on my Gateway MA8 with a brand new one (non OEM). With the laptop turned off, the new battery charged well without any problems. But when I charge the battery with the laptop turned on, I see the battery icon changing from "plugged in-not charging" to "not plugged in" to "plugged in-charging" and the cycle repeats. The charging LED indicator also keeps turning off and on, following the icon messages (this indicator was constantly on when charging with the laptop turned off). Looks like the battery charging is getting messed up when Windows 7 is trying to monitor the status.

Applications also are exhibiting a strange behavior during this time. I had started a virusscan and whenever the battery icon changed to "not plugged in", the virusscan used to pause and would resume when the icon changed to "plugged in-not charging" or "plugged in-charging". Very weird!

I uninstalled the Battery ACPI driver through Device Manager, but that did not help. The other battery drivers are reporting up-to-date versions.

I tried removing the battery altogether and connected directly to the power. It works for sometime and then suddenly the laptop shuts off. So cannot use that solution either.

One other data point is that the original battery was 11.1V 4800 mAH (53 watt hours), whereas the replacement one is 10.8V 5200 mAH (56 watt hours). But it has the correct battery model number. Could this be a ca... Read more

A:New Battery toggling between "charging" and "not charging"

Hello and welcome drpvrvena mate sounds lie you have a dud battery my friend the voltage difference could be a possible cause even though it is only 0.3v.

The cycling stuff is also in my humble opinion indicative of a faulty battery. Now battery drivers?? I have never heard of such a thing I mean a battery is a battery I think maybe you mean something to do with the charge circuitry

But just a matter of interest try running these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer

in that order delete any rubbish the malware scans find
Personally I would dump the AVG or at least pause it and see what happens with that charge problem.

If you ant to change to another security then let us know plenty of free suites and better than AVG (again not hard in my mind) .

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RELEVANCY SCORE 107.2

Hi, I have read many people have similar issues for other models other than my Thinkpad x240 20AL but removing the battery won't solve my problem. It is plugged in, it says plugged in but battery is not charging (none of the two batteries this laptop has). I have gone to Driver Manager and uninstalled the 3 Microsoft drivers under battery section. After restarting or scanning for new hardware these drivers appear again and the problem is not solved. I have restarted de computer. Problem not solved I have removed the batter and put it back. Problem not solved. After one night, I switched on the laptop and one of the battery has charged. Right now it says plugged in, charging and it shows already 100% although it keeps charging. The other battery still shows 98% not charging.. I believe this must be a software issue, some power management that prevents the laptop from charging the battery. But where is that software and how to configure it or remove it? I have looked for Lenovo Power Management and similar and it is not installed on my laptop. Anybody knows what I am talking about?

A:x240 - battery - plugged battery not charging

I have a very similar problem, how was yours fixed in the end?Someone please help, very frustrating!

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RELEVANCY SCORE 107.2

For a few months now, at some point my battery would indicate nn% (plugged in, not charging) and would maintain that charge as long as it was plugged in. Running on the battery, the charge would eventually diminish and in order to get the battery to charge again, I have gone through to process of uninstalling the ACPI Compliant Control Method Battery in Device Manager. Usually within 24 hours, things would revert back to plugged in, not charging. However, that is no longer remedying the problem. (When this was an issue the indicator light next to where the AC Adaptor plugs in would flash blue. Also, I upgraded from Win 8.1 to 10 a few weeks ago, but this issue has been occurring for a few months now). Now the battery reads 2% (plugged in, not charging) and when I use the HP Support Assistant to check the battery, I get the message ?HP Battery Check was unable to access the battery?. I have performed a hard reset, reset the BIOS, and updated the BIOS, all to no avail. If I unplug the adaptor, the computer shuts off. Any suggestions for additional fixes? I have seen one additional suggestion to do a system recovery but I have not yet made a recovery disk for win 10 (I do have one for the win 8.1), and would it make any difference anyway since the plugged in, not charging problem was occurring under win 8.1?

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RELEVANCY SCORE 106.8

I have a Dell inspiron 1700;
I replace the battery and charger about 2 years ago, and it has since been working fine (before, this was a separate problem, where the battery was run down and charger broken).
For about a month, have been getting the "plugged in, not charging" sign with my battery icon in bottom right hand corner.
Also, on start up, it has the "A/C not compatible...." note. BUT, this charger has been working fine before now, with my laptop +battery.

I've tried taking the battery out; doing the BIOS thing; uninstalling under device manager &then scanning for new hardware when I've put battery back in. I've also checked the PA-number on the laptop is the same as the charger - both at PA-10.
I've looked at the inside of the charger cable (the pin bit) to see if it's gone wonky or fallen out - and it seems okay.
I don't really want to take my laptop apart because I won't be able to put it back together after ha!
Any ideas??? (except going to a computer-fixer-shop)? I don't know if I need to order a new cable (not A/C bit - just connector cable from laptop to A/C?
Any suggestions are most welcome!!

A:another "plugged in, not charging" dell - tried everything so far!

chances are its just the charger thats had it. the only true test for this is to try another charger. But one little test is to take out the battery and try and power the laptop on with just the charger plugged in, if it works its not the charger its more than likely the battery.

with a different charger as long as its output is roughly the same ~19v and 2amp+ youll get an idea to see if it works or not.

if it does charge then you have your answer. if it doesnt then you dig deeper and let us know whats what!

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RELEVANCY SCORE 105.6

I have had this Acer Aspire Laptop (Win7) for less than two years.
Yesterday it had an update session, after which I had to restart it 2 or 3 times, as the programs would not respond. Since that I had not shut down my computer.
(Not being plugged in right now)
This morning at 7:45 am I open it, do some school stuff, no problems, I close it again.
At 10 am I open it again, it says I "may need to replace battery" and "may shut down suddenly" (lets call this BR)
I close my laptop until I can plug it in.
11:30 am I plug it in, still says BR, I shut it off, take out the battery, put it back, plug it in, turn it on
nothing has changed
It's charging fine
What should I do? is there anything I can do besides replacing the battery?

A:Charging "Consider replacing your battery"

Hi and welcome to the Forum.
You might find this useful:
What should I do if I receive a "Consider replacing your battery" notification?

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RELEVANCY SCORE 104.4

Hello everyone. after my last "dell update" ive had some SERIOUS issues with the battery.. i can charge it to 100% shut down the screen lid, and its discharged next morning when i wake up. 

i live in Denmark, and the warratny rules are propably different here in other countries, but here we can call the sales place, and open up a warranty case, here at dell it seems that we are FORCED to go through a lot of different steps before being able to open up a warranty case. isnt there any way to avoid all those "trouble shotting" with AI bots they have hired to filter out the customer's wanting to open up a warranty case

i have paid for premium support, but when i called the last night they wanted me to call back, but for whatever reason it was, i dont know
I now have a spacebar that is squeaky, a battery that is discharging, and a monitor that randomly starts blinking. oh yeah and if you have the dell sound software turned on and you try to dim the light on the monitor by using FN+ F11 or 12 you get a lot of statis noise in the speakers.

Pls can someone help me, and the regular warranty is about to run out in 17 days, and i want this resolved asap. I am afraid that dell might postpone this to make the warranty run out :(
im new to using Dell services and dell forum's but it seem like a very big job to open up a simple warranty case

Regards

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RELEVANCY SCORE 104

One of my Inspiron 17R 7720 SE laptops (I have three) hadn't been used for a while so I plugged in a charger to charge up the battery. The computer was turned off, not being used at the time. A while later I noticed the battery status LED on the front of the computer case was flashing 4 orange flashes, then white, then repeat.
When I started the computer I got a start-up message "Your battery is temporarily disabled. Please turn off the unit and try again when the unit is back to operational temperature".
Well the unit WAS at "operational temperature" since it was a cold start. When I run the F2 Setup, under battery health I get the same message. 
I tried using a 2nd battery, same error, and a 2nd AC adapter with the second battery, still same error. The computer operates normally off the AC adapter, shows the battery at 100% charged, but shuts off immediately when the AC adapter is disconnected. 
What is the problem and how do I re-enable my battery?

A:Inspiron 17R 7720 "Your Battery is Temporarily Disabled", Battery LED Flashing Orange

Unless there's some other issue - such as that the AC adapters are non-Dell or not recognized - the flashing LEDs indicate that one or more of the battery cells is bad -- in other words, the battery (or batteries) are dead.

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RELEVANCY SCORE 104

Hey everyone, i have been receiving the "Your battery is temporarily disabled" notification after the laptop randomly turns off. Getting it started again is easy, all i have to do it disconnect the battery and reconnect it and it starts. However at first it might happen once a month, then once a week, now it's a few times a day and even within a few minutes of resetting it, it can happen. It's random at the moment, but it won't last more than a day, typically no less than a few hours before turning off.
So far i have replaced both the AC Adaptor and Battery, and i switch between the 2 with no improvements. I have updated the BIOS, and i also uninstalled the battery drivers, but not the AC driver (it wasn't suggested but i might try it anyway). Still no luck.
Any ideas?

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RELEVANCY SCORE 103.6

As the title says.

My battery is 100% charged, when i disconnect the power lead after 30 seconds or so my laptop powers off.

I bought a new battery today charged it to 100% and it does the same thing
Any ideas please

A:Dell Inspiron 7720 Laptop - Battery 100%, turns off when not plugged in, have tried new battery

harrrrrrry.Cable LooseIf you have a cable that is loose, try removing the cable and reconnecting it and make sure it is firmly in place.If the cable is still loose, check for any bent or broken pins or damage to the connector or cable.If there is damage to the cable that is causing it to become loose, the adapter and or cable will have to be replaced.Check the BatteryRight-click the battery icon in the lower right-hand corner, then click Dell Extended Battery Life Options. If this option is not available, proceed to Step 2. Click the Battery Health tab. Make note of the message on the page, when the battery shows as "This battery is performing normally", then the battery is performing as it should.Make sure your bios is updated. You can also run the diags. click the link below.http://dell.to/2k3NUrHTo run a full diagnostic on your computer, go to the Dell PC Diagnostics page, click the Advanced tab and click Run Diagnostic. Uninstalling & installing the Battery DriverIf the above steps don’t resolve and you might need to uninstall the battery driver, and then restart your computer. Follow these steps:Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.Double-click Batteries.Right-click Microsoft ACPI-Compliant Con... Read more

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