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I can't shutdown or restart

Q: I can't shutdown or restart

When I restart or shutdown, it goes through the motions of shutting down, taking it's sweet time, but then goes to a black screen with the arrow curser visable. I have to power down with the off button. This strated after a virus was obtained. I eliminated the virus with spysweeper, but the problem still remains. I don't know if this will help you trouble shoot this problem, but ctrl alt del will not bring up windows security instead of task manager. Hmmm...any ideas?

Preferred Solution: I can't shutdown or restart

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: I can't shutdown or restart

well you might still be infected. i would post over at this link http://www.techsupportforum.com/f50/
and follow these steps first before posting. http://www.techsupportforum.com/secu...oval-help.html

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I just rebuilt my game pc and ever since I installed windows 7 64bit anytime I hit restart it says windows is shutting down, the screen goes black and stays black. I have to press the power button to force a shut down and then restart it. BUT, if I shut down windows with the shut down button the pc powers off normally and hitting the power button makes it boot just fine. So everything works perfect, except when I try to use the restart button on windows it hangs after it says shutting down windows.

I have every update available from windows update installed already, disc has service pack 1 on it already.

I am running windows 7 64 bit pro installed. (I did a clean install, no upgrades)

My hardware in it is...... (everything has the current drivers installed)

Gigabyte z170xp-sli motherboard that has the current bios installed.

Intel core i7 6700k 4.0ghz cpu.

Crucial mx300 SSD hard drive.

Evga gtx 1070 video card.

Sound blaster z sound card.

16gb corsair ddr4 ram.

Corsair 650 watt PSU.

27 inch samsung monitor connected via hdmi.

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New laptop lenovo ideapad from january i run a lot of programs for engineering on it works great. But it seems after a while online listening to music and browsing flash/shockwave whatever begins to crash if i exit out of chrome i cannot re open but i can open ie. running mcafee enterprise and antivius and have a malware detection program i've had similar setups in the past and never had much of a problem or at least anything i couldn't handle myself. so when i go to restart after these problems it sits at the shutdown screen and the swirl timer keeps swirling until i get pissed and force shutdown holding the button. is this a problem with win 7 os or is there something still running in the backround that i can't seem to find?

A:windows 7 restart or shutdown stays at shutdown screen

Welcome to the Seven Forums.

Just as a test, uninstall McAfee antivirus tool and install MSE.

You might also try shutting down after a clean start:
Troubleshoot Application Conflicts by Performing a Clean Startup

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I recently updated a Dell Alienware Aurora-R3, i7 2600.

with a new Seagate 500GB Barracuda SSD SATA III 6Gb/s Internal SSD Drive (STGS500401), along with a new copy of Windows 10 Home 64-bit.

Ever since the update I can not reboot or restart the computer using the restart button. I must always use the shut down button to restart the system.

Any ideas please,


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how do you restart/shutdown windows 8


Here you go:
Lock, Log off, Restart, Shut Down, Switch User - Windows 8

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I've searched this problem everywhere. But, nothing ever fits my exact problem.

So, my gateway desktop (FX6840) seems to (after being on for a while) restart even though I hit the shutdown button, and the shutdown seemed spotless. But, after it comes back up and I shut it down using the same button, it shutdowns the exact same way, but doesn't restart. Odd, I know.

No errors, nothing to build from. So I figured this question would be best answered from experience rather than a problem solving technique, since I would have no idea where to start from.

Windows 7 (up to date)
Intel Core i7 processor
8GB of RAM
ATI Radeon HD 5750

Gladly will post any other information if needed. Any help is greatly appreciated, thank you.

A:Restart after shutdown

Check the Wake-on-LAN and similar settings in the BIOS.

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Hey i dont know why , but my comp started to shut-down or Restart by itself, and i dont added new hardware or something else.

Scanded with differents Antivirus,,Registry Repairs but still with the problem.

Maybe a problem with the Board,Bios,Hardware, or just Windows fuc*up...

BIOS Date: 05/11/00
BIOS Type: Award Modular BIOS v4.51PG
BIOS ID: 05/11/2000-VP3-586B-8669-2A5LES2BC
OEM Sign-On: 5EMA+ Family-1EA1
Chipset: VIA 82C597 rev 4
Superio: SMC 669 rev 3 found at port 3F0h
OS: Win2000 SP4
CPU: PENTIUM-MMX 233 Mhz MAX: 266 Mhz
BIOS ROM In Socket: Yes
BIOS ROM Size: 128K
Memory Installed: 256 MB
Memory Maximum: 512 MB
Memory Slot 01: 64 MB
Memory Slot 02: 64 MB
Memory Slot 03: 64 MB
Memory Slot 04: 0 MB
Memory Slot 05: 64 MB
Memory Slot 06: 0 MB

A:Shutdown or Restart By itself !!!

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How is everyone shutting down or restarting. The only way I see is to log off then shut down from there, am I missing something. I've had to add them to the desktop context menu because I cant find them lol



Hover to left bottom corner to open the Start menu. Press Settings and it will open an panel at the right side. From here you can shutdown/restart/sleep.

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Good day Guys,

I am having a problem with my pc,

I installed Windows 7 pro. ""installed it on 5 pcs it works on the 4. fine" but this pc restart when i click on shut down. so I change it to XP pro."REFORMAT". it just the same. It restarts when i shut it down.

I just change its properties by unchecking the AUTOMATICALLY RESTARTS. it does not make sense.

I try to change the registy autoreboot. but I cant find the AUTOREBOOT under CONTROl. so i cant do changes in the registry.

here are the specs of the pc.
Pentium Dual Core E5300
ECS G41T-R3 motherboard
1 gbDDR3 memory
500 gb sata hard disk
OS. windows XP pro service pack 3.
any help.

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I am running XP on an EMachine computer and was working on it last night and it ran fine. This morning I went to turn it on and it tried to start up (I could hear the fans and power supply turn on) but right before it got to the point of where the blue welcome screen shows, it automatically shutdown. What could cause this and how would I go about fixing it.

A:Help! XP Shutdown and Won't Restart

Try pulling the memory out and putting it back in. Of putting different memory in.

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when i tell my computer to shut down for some reason it restarts it self aagin ????????????

Anyone know y??
Thanks ipatriot


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I found a solution to this problem at least for p5Q deluxe motherboard and since it took me weeks to figure it out after countless hours on the web and event viewer I thought I might try and save some other people a lot of headaches and post what worked here. First what didn't work updating drivers, updating the bios and finally a clean reinstall of Windows. What did work? Clearing CMOS RTC RAM on the motherboard which basically sets the bios back to the original minus the glitch. Then updating the bios to the most recent Bios update I finally came across this on the ASUS forums. I can't believe I did all the above before I tried this but there you are live and learn. Hope this helps others a whole lot of unnecessary reinstalls.

A:Restart on Shutdown

Thank you very much for posting, and welcome to the Vista Forums! I am sure that this will help the desperate Google Searcher!


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I'm putting this in the hardware section because I am satisfied this is an OS-independent problem. It happed on a dual-boot Windows 98 & 2000 and after replacing the hard disk and installing everything fresh, it is behaving the same again.

It will not do a shutdown, only a restart, in both 98 and 2K. I have checked the BIOS Setup and can't find anything in there that would seem related. This problem started about a month or so ago after a year or more of doing a shutdown as it should.

Board is P4 Gigabyte 8IPE1000-G rev. 3

A:Restart only--will not do a Shutdown

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When I shutdown my computer, it actually only restarts it. What is going on here? (Note: Restarting my computer by pressing the actual restart button is still restarting the computer)


A restart on power shutdown indicates that a serious error is occuring in the shutdown process.

Disable the auto restart and you should see a blue screen error. Write it down and post it back here for help on fixing it.

Usually its software related.

Control Panel - System - Advanced - Startup and Recovery/Settings - untick "Automatically restart"

You will need to hold the power switch in for 5 seconds to power down at the blue screen.

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Well my computer will not shutdown or restart just from clicking the button, it comes up with end now for many programs and then will eventually shutdown or restart it has only recently started doing this and its pretty irritating so if anyone knows any possible solutions I would be very grateful.

A:Restart and Shutdown

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Hey everybody, my 7048 x64 bit stays on "Shutting Down" screen with the cursor showing "loading". No matter if Ipush Restart or Shutdown stays there forever.

My Setup:

Asus Striker II Formula
Inter QX6600 Quad
Mushkin 4gb 8000
Gforce 8800GT

Two M-audio Delta 1010 " Thnx for the drivers, got them from here"

By the way speedstep and C1E are disabled in bios to keep stable clock on my MUSIC XP setup. thnx.

A:No Restart, or Shutdown

Hi there, can you look at this value in the registery?

waittokill timeout

You can access it if you are the admin by running cmd then regedit

Open up HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control

the value should be in there and under "Data" it should say 12000

If not let me know.

Don't edit or mess around in there... you could kill the OS and need to format.

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Running WIN XP Pro...
When I shutdown the machine goes through shutdown process and then immediately restarts...
I have to hold power button down at the "right" moment to get power off...
I've looked all the suspect places but can't see an issue...
Event log has been initiated for Shutdown and I don't see any errors reported...
Any suggestions welcomed...
thanks in advance

A:Shutdown immediate Restart

Please download MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and post the result.
Download Autoruns and Autorunsc
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

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hi somethin happened to my laptop and now i cant reastart or shut it down, i always have to do it by holding the button for 5 seconds. i've scanned it but no viruses, did a disk defrag doesnt help, did a memory check everythins fine. i dont know what to do. any suggestions? thanks! btw i have vista home and i tried shutting it down with the CMD, but it still doesnt do anythin.

A:cant restart or shutdown

hi player123,

do you mean you clicked on shutdown or restart but nothing happens? does it hang or something?

btw, what laptop is this?

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My computer will not shutdown or restart unless I manually push the button(s) on the tower... Regardless of whether it's running in Safe mode, or even on a clean boot it will just hang after it tells me it's shutting down.


A:Can't shutdown/restart normally.

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SInce I recently flashed an updated BIOS to my cmos, I have been unable to shutdown the PC without it restarting. Any ideas?, I have run out and am very tempted to go back to my backed up BIOS. I am in touch with esupport but they are slow in coming up with a resolution.

Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX (DirectX 9.0c)
Computer Name BLUESKIES
User Name Gwilym

CPU Type AMD Athlon XP, 1245 MHz (12.5 x 100)
Motherboard Name Unknown
Motherboard Chipset SiS 735
System Memory 1024 MB (PC3200 DDR SDRAM)
BIOS Type Award (05/12/06)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Video Adapter MOBILITY/RADEON 9200/9250 (128 MB)
Video Adapter MOBILITY/RADEON 92... Read more


Hello Slider6542, welcome back!

Do you have a copy of the old BIOS? When you flashed the new BIOS, did all go right, or were there issues doing so? Did you reset CMOS after you flashed the BIOS?

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This is a weird one...
How It Started?
This is since I got some adware silliness about 2 weeks ago, Ultimate Defender. Got rid of it with the Smitfraud thing, and have scanned using different online and downloaded scanners with no detections of note lately. I THINK it's clean.

When I try to shutdown, it closes the applications, and that's it.
It is still functioning, and I can start apps again.
In Task Manager, REGEDIT.EXE is running (I never started it in the first place), and if I end the task TWICE (only 1 instance but I need to kick it out a second time), THEN the computer will shutdown completely.
Any ideas what to look for?

Thanks for the help!

A:XP SP2 will not shutdown or restart

Welcome to TSG....

Let's make sure your computer is clean.....

To download HJTsetup.exe from TrendSecure To Download HijackThis go to the following at the File Repository
Click on the link below to Download HijackThis Self Installer:


Save the file to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\HijackThis.
Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialog box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
A security expert with a gold shield to the right of their name should take a look at your log - please be patient.

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Hi all !

English is not my native language but I hope that you ll understand me.

Couple of days ago XP Pro started to act weird, when I click on shutdown everything goes fine, machine start shutdown sequence, monitor goes off and disks loose power and start to slowing but after a second machine boot again by herself.

Its important to say that couple of days ago everyting used to work fine and that problem occured from the day when I connected new hard disk (for backup) to perform format and partitioning. From then doesnt matter is that disk connected or not (mobile rack) machine wont shutdown.

Its a fresh XP installation (maybe 5 days old), upgraded to SP1 - and used to work fine for a couple of days (used to work fine with previous installation of XP SP1 for a year or two but since I had had disk crash I had to buy a new disk and install XP again).

Until today I used to try standby and hibernate - same thing occured, when computer goes to standby or hibernate immidiately boots again. Checked drivers and disable feature to wake machine in every driver where I ve found that possibility.
Imported registry couple of days old (when machine used to work fine) but that didnt solve the problem. Used to try to change ACPI settings in BIOS but that didnt show improvements (if I disable them XP wont boot at all). Checked microsoft knowledge base and found that computers with Easy CD creator have same problem but problem is that I use Nero not Easy CD Creator.

Since Im out of ide... Read more

A:restart instead of shutdown

Ive forgot, also used to reinstall motherboard drivers (Leadtek nforce 2) but that didnt solve the problem either.

System restore is off (bad habits from previous versions of windows) - I can t rely on that.

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Hey, can anyone help? I received my new computer yesterday but there is one problem. Whenever i shutdown or restart the computer it freezes on the Windows is shutting down screen. Its either very slow or just wont do anything. Please Help! Its Windows XP btw

A:Shutdown and Restart

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have an abit kd7 andd xp 2400 was shutting down properly. now,goes through shutdown but restarts. will shutdown properly in safe mode.

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Yes, I know this is a common problem, and yes I have run into it before... But, having tried everything I can discover on my own, I again cannot shutdown my computer without waiting for the re-boot and stomping the OFF button to stop it.

Last time I had this issue, I was reffered to Panda to do an online scan -- and the problem went away. I recently had a video card failure, replaced the card, and voila', S old S. I have scanned with several apps (including online Panda, again), found some stuff and got rid of it, but no help.

I do NOT have any Roxio on this machine; I have changed settings in power management; I have even installed "shutdown.exe" software... this machine will not shutdown.

Panda log attached.

xp pro sp2

A:restart instead of shutdown

I want to clarify that the machine AND Windows go all the way through shutdown AND powerdown -- and then the machine re-boots unless I catch it and hold the button down.


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Im just having one problem with win 10
The restart shuts down my computer and I don't have this problem on linux mint
can someone point me to a solution.
I have tried to turn off hibernation and it seemed to be working for a little while ,but now it just shuts down in a sleep, and the fans are running,having to push the reset button.

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I have the same problem. My laptop xp restart when i shut down each time.

What i did was


And rename it to another name

I solve it instantly, no restarting anymore when i shut down.

CDRALW2K.SYS. Correspondent Larry Blumette identified the CDRALW2K.SYS file (version as the Roxio file causing his shutdown problems and error conditions. When he deleted or renamed this one file, his problems went away. (Of course, you lose your CD functionality that way, too.)

Source: http://www.aumha.org/win5/a/shtdwnxp.php

A:Restart instead of shutdown

3rd Attempt (Success!!)

Problem recognized: Wake on LAN

Right click "My Computer"
Select "Properties"
Go to "Hardware Device"
Click "Device Manager"
Select "Network Adapters"
Select "Marvell Yukon .....PCI-Fast Ethernet Controller--> right click ---properties--->power management-->deselect "Allow the computer to turn off this device to save power"--->Go to "Advanced" tab--->put value off for "Wake from shut down" --->value none for "Wake up capabilities"
press OK

If this doesn't work then check your BIOS

Restart ---> press F2---> go to "Main" tab --->Network boot [Disable] --- Save

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I read the other posts about motherboard temps. My PC has just started shutting itself down, then restarting on its own. I checked the back of the PC for dust build up and the top fan holes (power supply) were almost plugged completely. I gave it an external cleaning but did not open the case yet.

When it shut down, I got under my desk to check if the fan was actually blowing or not. It was blowing, but while I was down there, I heard A fan labor for a second, then go back to normal speed. Does the power supply have a seperate fan, or is it part of the whole unit, or is this my problem at all? I checked to make sure the power cord was fully conected.

Better run before this thing shuts off. Also, this happens anytime whether the PC is warm of cold.

HP XP Home SP1, 512 RAM AMD processor


A:Pc Shutdown/restart

If it is not under warranty clean the inside with a can of air or a pure bristle small brush

The power supply comes with a fan attached...when you open the case start your PC and make sure all the fans are running...then shutdown the PC and unplug it before you clean it.

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I've recently experienced an issue where my shutdowns and restarts will hang.  Additionally, within the last week I have encountered an issue in which I put my computer to sleep, and come back to it a few hours later to find that it has shut down, and upon starting the computer again, I receive the black screen with the message about Windows failing to shut down properly.
Thank you in advance.

A:Shutdown and Restart Both Hang

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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Ok i search for similar topic but i didnt find it here... Here is the problem:

When i press shut down the sistem restart... that is all ...shut down button restart my computer... I can not turn off my computer unless i mannualy press the button for shut down ... ? Any help here?

A:restart insted of a shutdown

Quote: Originally Posted by Danilo

Ok i search for similar topic but i didnt find it here... Here is the problem:

When i press shut down the sistem restart... that is all ...shut down button restart my computer... I can not turn off my computer unless i mannualy press the button for shut down ... ? Any help here?

Hi and welcome to SF.

One thing we are gonna need is specifics of your machine, OS (32 or 64), clean install or upgrade, etc. then we might be able to help more quickly


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when i click shut down my PC restart agine i formattied and still same

A:my PC restart when i click shutdown

Please go to start / control panel / power options / advanced tab and look in the lower drop down menu where it asks what to do when power button is pressed. Select shutdown and apply.

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Hi there

I have a Samsung ATIV Smart PC and have been running into some trouble. Whenever the tablet goes into sleep mode, I can't get it to wake up like it normally would. I can't seem to shut it down or restart the machine either.

Sorry I'm a bit of a noob when it comes to this stuff. I have attached the error reports though

If i've screwed anything up, let me know!

A:Can't restart, shutdown, or sleep

bcmdhd63.sys which seems to be a wireless device on the sd bus. I don't know what it does. For now, remove any sd component, especially if it has wireless capability.

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Please help me to overcome with my Laptop?s unique problem.

I have got HP Pavilion 9646em, AMD Turin 64 x 2 TL 58 Processor, 1.9 GHz, 1600, MHz FSB, 1 MB Cache, 2 GB, 160 GB, Window Vista (R) Home Premium. The laptop is four months old.

My laptop used to show shutdown, restart & hibernate options in its start menu, but for last around one month it does not show shutdown restart & hibernate option. In this case, every time, when I want to shutdown or restart my laptop, I need to go for ?switch user? option first and then shut it down from there which is time consuming.

I am the only registered user in this laptop & there is no other user account in the laptop.

DS Negi

A:Shutdown, Restart & Hibernate

I've had this before. I had to create another Administrator user and then transfer everything from my original login onto the new account then delete your old account. I'd picked up some virus from somewhere which caused this. This will get your proper shutdown menu back.

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I've got my system configured via gpedit so that it runs a custom batch script when it shuts down. The script can take about a minute to complete because it is telling some external hardware to run through its power down procedure. However when I tell the system to _reboot_ the script still runs and then when the system starts back up it has to run the startup script to power the hardware back up again.

Therefore I wondered if there is a way to tell Windows not to run the script if the action is reboot, not shutdown, or can I get access to the action via some parameters that can be passed to my script?

Searched through forums but can't find any answer to this - maybe the search terms are too common.

Many thanks

A:Don't want shutdown script to run on restart

Unless you can somehow specify in the script to only run on shutdown rather than reboot, I don't see a way in Gpedit, since it tailors purely to startup/shutdown function, and doesn't acknowledge reboots.

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When i try to shutdown or restart everything works good the screen show that the windows is shutting down or restart then the monitors close as it is shutdown but the pc is still running like 10sec and then it shuts down.

A:Weird shutdown or restart.


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Yesterday my computer made a loud whizzing noise (like it was working hard) then after that my internet connection became unresponsive, although it was still connected. A lot of my programs became unresponsive aswell and now I cannot shutdown or restart my computer unless manually. Please help.

A:Cannot restart/shutdown computer

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Topic moved to HijackThis forum for analysis.OT 5/27/2007When i try to shutdown/reboot my computer it gets to the blue "shutting down...." screen and does nothing i have to manually press and hold the power button to get my pc to shutdown.If it helps here is my hijackthis logLogfile of Trend Micro HijackThis v2.0.0 (BETA)Scan saved at 12:00:42 PM, on 5/27/2007Platform: Windows XP SP2 (WinNT 5.01.2600)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\PROGRA~1\Grisoft\AVG7\avgemc.exeC:\Program Files\NETGEAR\NAS\Z-SANService.exeC:\Program Files\Xfire\xfiremusic.exeC:\Program Files\Lexmark X5100 Series\lxbabmgr.exeC:\Program Files\Lexmark X5100 Series\lxbabmon.exeC:\Program Files\Grisoft\AVG Anti-Spyware... Read more

A:Computer Does Not Shutdown/restart

1. Download this file - combofix.exe2. Double click combofix.exe & follow the prompts.3. When finished, it shall produce a log for you. Post that log in your next reply with a new hijackthis log.Note:Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

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I keep getting a Blue Screen of Death whenever I shut down or restart Windows 7.

It says a crucial thread has been deleted or something like that

"STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA80069657A0, OxFFFFFA8006965A80, 0xFFFFF80002FDF540)" is the message

This is really bad so tell me how to fix this PLEASE.

A:BSOD when shutdown/restart


Please follow these directions for uploading your dmps: http://www.sevenforums.com/tutorials...en-forums.html

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Not sure if infected. This is just to confirm.

Gmer found spgg.sys file.

Computer more sluggish than normal and will not shutdown or restart without manually using power button.

Have windows disk.

Thank you.


DDS (Ver_10-10-10.03) - NTFSx86
Run by Beefster at 0:48:21.23 on 15/10/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.353.1033.18.2046.1414 [GMT 1:00]

============== Running Processes ===============

E:\WINDOWS\system32\svchost -k DcomLaunch
E:\WINDOWS\System32\svchost.exe -k netsvcs
E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
E:\Program Files\Bonjour\mDNSResponder.exe
E:\Program Files\Java\jre6\bin\jqs.exe
E:\WINDOWS\system32\svchost.exe -k imgsvc
E:\Program Files\UPHClean\uphclean.exe
E:\Program Files\Mozilla Firefox\firefox.exe
E:\Program Files\Mozilla Firefox\plugin-container.exe
E:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
mWinlogon: SfcDisable=-99 (0xffffff9d)
BHO: ... Read more

A:Computer won't restart or shutdown


Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.
When finished, it shall produce a lo... Read more

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Hi Guys,

I recently installed Windows 7 (Sunday) and got it all working, installed all my programs & made sure everything was working, I restarted my PC last night & it BSOD'd for no reason at all, I didnt install or change anything yesterday as all I did was turn it on, play a game and then turn it off again.

I have recently realised that it BSOD's when I hit shutdown or restart but windows error reporting can't find a solution so I have come to you guys for one

Attached is the dump from "minidump" in C:\Windows\

I look forward to seeing what you have to say

Thanks in advanced,

A:Shutdown / Restart = BSOD

ive only just put a program for lookin at these files bud so dont hold me to this but it says something about a hardware error.

Probably caused by : hardware

Followup: MachineOwner

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I am new to this site but hope you can help me resolve a problem with my XP system. Whenever I try to run a virus or spyware scan, the scan will run fine until it starts scanning the C:\Windows folder, then it will freeze and the computer reboots. I scan with Adaware every day, keep Norton anti-virus enabled, run spy bot a couple of times a week, and keep XP updated. But this did not appear to prevent my current infection.
Over the past two days I have tried to find a fix for this online but can't find anything that will work. I have tried various spyware scanners, CW shredder, and some other online virus scanners, but they all cause the system to shutdown, and each shuts down when they are scanning the C:\windows folder. Even running the "shutdown -a" command will not stop the computer from shutting down during a scan.
I did notice that Adaware and Norton both freeze when they start scanning the file c:\windows\help\wscript.exe; then the system shuts down. I went into explorer thinking I could rename this file; but when I select it and right click on it, the system shuts down. Sometimes just selecting the file in exporer will cause the system to shutdown. Don't know if this has anything to do with my problem but thought it might be usefull info.
I also downloaded and installed spyware doctor, to run in the background while online, but it hasn't found anything.
The only tool that appears to run is VX2, and it says the system is clean.
Please review... Read more

A:Scans cause XP to shutdown and restart..please help

Several reads but no replies... I continue looking for a fix....
I found that most of the scans were hanging while scanning the Quick Time folder; so I uninstalled quick time. After the uninstall, the quick time folder remained in program folders and it contains a file named "QuickTimeAuthoringLocalized.qtr" in subfolder QuickTimeAuthoring.Resources\fr.lproj
I assume this is part of the problem since this file also shuts down my computer when I try to select the file in explorer. Does anyone know how to erradicate this pest?

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I have Windows XP, when I restart or shutdown my computer it goes thru the process and then just freezes, it doesn't do anything. I have to manually shut it down. Any suggestions. Thank You!!!!

A:Computer won't restart/shutdown!!

The only thing I found was when you go start>Turn off Computer it can freeze.

The other way that works cool to is to go Start Log off
Then restart from the Welcome Screen

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Not sure I'm in the right place...
anyways, about a week ago, when I attempt to Shutdown, or Restart, I get a Popup that says:
Hidden_d3d Window
App is preventing Shutdown (or Restart)
I have done a system Search for this Folder with "Show Hidden Folders", nothing....
I have all of my Tiles shut off, Have ran a Full AV Scan (Nothing) ...
Have opened Task Manager to see what's using Memory, and shut off Non-essential Programs in Users before I tried to Shutdown/Restart, and I still get this.
Any Ideas on what this May Be, and How to remedy?
I'm running Windows 8 Pro 64-Bit

A:APP Preventing Restart & Shutdown

From what I have read this appear appears to be a problem with the Logitech Setpoint software in Windows 8. There is no know solution for this at this time unfortunately other than uninstalling the software. That unfortunately may make your mouse not work properly in Windows 8.One person suggested that you disabling logitech bluetooth support via msconfig resolved this issue.

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I work offshore, so i dont know what my old lady did, but when i got home my laptop is very slow at shutting down and restartin now. i have tried everything that i could possible think of. My computer used to run like a champ, but now its limpin pretty bad I am running window xp home edition W/ service pack 2, i have 1 gig of ram, a 1.5 gig celeron processor, and a 60 gig harddrive. please any suggestions would be appreciated. thank you.

A:Very Slow Shutdown/restart

You may have a malware infection.Download, install, update and then run the following using safe more to run them:Ad-Aware SE Personal - freeware http://www.lavasoft.com/Click on Adaware SE Personal in ?Products? on the left side of the pageOr it may be easier to find it here:http://fileforum.betanews.com/detail/Adawa...nal/965718306/1Spybot S&D: http://www.safer-networking.org/en/index.htmlBe sure to enable ?Teatimer? which gives you realtime protection against malware invasion. (absolutely necessary)Also download, install and update the following ap. After updating it let it run a scan: Microsoft Windows Defender http://www.microsoft.com/athome/security/s...re/default.mspxThis also provides realtime protection. (absolutely necessary)

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When I am on my computer I go to Start and where the buttons for Shutdown, Restart and Stand-by are no longer there. I am also unable to look at pictures when I am in Windows Explorer. I also noticed that I can only save images as .art and .bmp. I have tried virus scans, didnt work. Please help

Im on Windows XP Home.
Tell me if more specs are needed...

A:Can't Shutdown, Restart or Stand-by.

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im havin a prob wit my computer it won't shut down or restart i have verizon and it comes wit a internet security suite and it has a anitvirus on it. i wouldn't update so i uninstalled it and installed it again but when its done it says u need to restart the computer so the programs can work rite but the cmputer won't restart it jus stays there and when i hit shutdown it jus stays there too. its like my computer won't shutdown or restart when i want it to. can anyone help me thank u so much. what do i need to do?

A:computer won't shutdown or restart.

Welcome to TSG supremo22

I searched the Microsoft Knowledge Base and found a relevant article. Perhaps it may help you out. Have a look.

You cannot log off, restart, or shut down your Windows XP-based computer

Hope that does the trick for you. Good Luck.

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