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I can't shutdown or restart

Q: I can't shutdown or restart

When I restart or shutdown, it goes through the motions of shutting down, taking it's sweet time, but then goes to a black screen with the arrow curser visable. I have to power down with the off button. This strated after a virus was obtained. I eliminated the virus with spysweeper, but the problem still remains. I don't know if this will help you trouble shoot this problem, but ctrl alt del will not bring up windows security instead of task manager. Hmmm...any ideas?

Preferred Solution: I can't shutdown or restart

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: I can't shutdown or restart

well you might still be infected. i would post over at this link http://www.techsupportforum.com/f50/
and follow these steps first before posting. http://www.techsupportforum.com/secu...oval-help.html

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I just rebuilt my game pc and ever since I installed windows 7 64bit anytime I hit restart it says windows is shutting down, the screen goes black and stays black. I have to press the power button to force a shut down and then restart it. BUT, if I shut down windows with the shut down button the pc powers off normally and hitting the power button makes it boot just fine. So everything works perfect, except when I try to use the restart button on windows it hangs after it says shutting down windows.

I have every update available from windows update installed already, disc has service pack 1 on it already.

I am running windows 7 64 bit pro installed. (I did a clean install, no upgrades)

My hardware in it is...... (everything has the current drivers installed)

Gigabyte z170xp-sli motherboard that has the current bios installed.

Intel core i7 6700k 4.0ghz cpu.

Crucial mx300 SSD hard drive.

Evga gtx 1070 video card.

Sound blaster z sound card.

16gb corsair ddr4 ram.

Corsair 650 watt PSU.

27 inch samsung monitor connected via hdmi.

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New laptop lenovo ideapad from january i run a lot of programs for engineering on it works great. But it seems after a while online listening to music and browsing flash/shockwave whatever begins to crash if i exit out of chrome i cannot re open but i can open ie. running mcafee enterprise and antivius and have a malware detection program i've had similar setups in the past and never had much of a problem or at least anything i couldn't handle myself. so when i go to restart after these problems it sits at the shutdown screen and the swirl timer keeps swirling until i get pissed and force shutdown holding the button. is this a problem with win 7 os or is there something still running in the backround that i can't seem to find?

A:windows 7 restart or shutdown stays at shutdown screen

Welcome to the Seven Forums.

Just as a test, uninstall McAfee antivirus tool and install MSE.

You might also try shutting down after a clean start:
Troubleshoot Application Conflicts by Performing a Clean Startup

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I recently updated a Dell Alienware Aurora-R3, i7 2600.

with a new Seagate 500GB Barracuda SSD SATA III 6Gb/s Internal SSD Drive (STGS500401), along with a new copy of Windows 10 Home 64-bit.

Ever since the update I can not reboot or restart the computer using the restart button. I must always use the shut down button to restart the system.

Any ideas please,


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I've searched this problem everywhere. But, nothing ever fits my exact problem.

So, my gateway desktop (FX6840) seems to (after being on for a while) restart even though I hit the shutdown button, and the shutdown seemed spotless. But, after it comes back up and I shut it down using the same button, it shutdowns the exact same way, but doesn't restart. Odd, I know.

No errors, nothing to build from. So I figured this question would be best answered from experience rather than a problem solving technique, since I would have no idea where to start from.

Windows 7 (up to date)
Intel Core i7 processor
8GB of RAM
ATI Radeon HD 5750

Gladly will post any other information if needed. Any help is greatly appreciated, thank you.

A:Restart after shutdown

Check the Wake-on-LAN and similar settings in the BIOS.

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I am running XP on an EMachine computer and was working on it last night and it ran fine. This morning I went to turn it on and it tried to start up (I could hear the fans and power supply turn on) but right before it got to the point of where the blue welcome screen shows, it automatically shutdown. What could cause this and how would I go about fixing it.

A:Help! XP Shutdown and Won't Restart

Try pulling the memory out and putting it back in. Of putting different memory in.

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I read the other posts about motherboard temps. My PC has just started shutting itself down, then restarting on its own. I checked the back of the PC for dust build up and the top fan holes (power supply) were almost plugged completely. I gave it an external cleaning but did not open the case yet.

When it shut down, I got under my desk to check if the fan was actually blowing or not. It was blowing, but while I was down there, I heard A fan labor for a second, then go back to normal speed. Does the power supply have a seperate fan, or is it part of the whole unit, or is this my problem at all? I checked to make sure the power cord was fully conected.

Better run before this thing shuts off. Also, this happens anytime whether the PC is warm of cold.

HP XP Home SP1, 512 RAM AMD processor


A:Pc Shutdown/restart

If it is not under warranty clean the inside with a can of air or a pure bristle small brush

The power supply comes with a fan attached...when you open the case start your PC and make sure all the fans are running...then shutdown the PC and unplug it before you clean it.

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how do you restart/shutdown windows 8


Here you go:
Lock, Log off, Restart, Shut Down, Switch User - Windows 8

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Hey i dont know why , but my comp started to shut-down or Restart by itself, and i dont added new hardware or something else.

Scanded with differents Antivirus,,Registry Repairs but still with the problem.

Maybe a problem with the Board,Bios,Hardware, or just Windows fuc*up...

BIOS Date: 05/11/00
BIOS Type: Award Modular BIOS v4.51PG
BIOS ID: 05/11/2000-VP3-586B-8669-2A5LES2BC
OEM Sign-On: 5EMA+ Family-1EA1
Chipset: VIA 82C597 rev 4
Superio: SMC 669 rev 3 found at port 3F0h
OS: Win2000 SP4
CPU: PENTIUM-MMX 233 Mhz MAX: 266 Mhz
BIOS ROM In Socket: Yes
BIOS ROM Size: 128K
Memory Installed: 256 MB
Memory Maximum: 512 MB
Memory Slot 01: 64 MB
Memory Slot 02: 64 MB
Memory Slot 03: 64 MB
Memory Slot 04: 0 MB
Memory Slot 05: 64 MB
Memory Slot 06: 0 MB

A:Shutdown or Restart By itself !!!

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hi somethin happened to my laptop and now i cant reastart or shut it down, i always have to do it by holding the button for 5 seconds. i've scanned it but no viruses, did a disk defrag doesnt help, did a memory check everythins fine. i dont know what to do. any suggestions? thanks! btw i have vista home and i tried shutting it down with the CMD, but it still doesnt do anythin.

A:cant restart or shutdown

hi player123,

do you mean you clicked on shutdown or restart but nothing happens? does it hang or something?

btw, what laptop is this?

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Yes, I know this is a common problem, and yes I have run into it before... But, having tried everything I can discover on my own, I again cannot shutdown my computer without waiting for the re-boot and stomping the OFF button to stop it.

Last time I had this issue, I was reffered to Panda to do an online scan -- and the problem went away. I recently had a video card failure, replaced the card, and voila', S old S. I have scanned with several apps (including online Panda, again), found some stuff and got rid of it, but no help.

I do NOT have any Roxio on this machine; I have changed settings in power management; I have even installed "shutdown.exe" software... this machine will not shutdown.

Panda log attached.

xp pro sp2

A:restart instead of shutdown

I want to clarify that the machine AND Windows go all the way through shutdown AND powerdown -- and then the machine re-boots unless I catch it and hold the button down.


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When I shutdown my computer, it actually only restarts it. What is going on here? (Note: Restarting my computer by pressing the actual restart button is still restarting the computer)


A restart on power shutdown indicates that a serious error is occuring in the shutdown process.

Disable the auto restart and you should see a blue screen error. Write it down and post it back here for help on fixing it.

Usually its software related.

Control Panel - System - Advanced - Startup and Recovery/Settings - untick "Automatically restart"

You will need to hold the power switch in for 5 seconds to power down at the blue screen.

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when i tell my computer to shut down for some reason it restarts it self aagin ????????????

Anyone know y??
Thanks ipatriot


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I have the same problem. My laptop xp restart when i shut down each time.

What i did was


And rename it to another name

I solve it instantly, no restarting anymore when i shut down.

CDRALW2K.SYS. Correspondent Larry Blumette identified the CDRALW2K.SYS file (version as the Roxio file causing his shutdown problems and error conditions. When he deleted or renamed this one file, his problems went away. (Of course, you lose your CD functionality that way, too.)

Source: http://www.aumha.org/win5/a/shtdwnxp.php

A:Restart instead of shutdown

3rd Attempt (Success!!)

Problem recognized: Wake on LAN

Right click "My Computer"
Select "Properties"
Go to "Hardware Device"
Click "Device Manager"
Select "Network Adapters"
Select "Marvell Yukon .....PCI-Fast Ethernet Controller--> right click ---properties--->power management-->deselect "Allow the computer to turn off this device to save power"--->Go to "Advanced" tab--->put value off for "Wake from shut down" --->value none for "Wake up capabilities"
press OK

If this doesn't work then check your BIOS

Restart ---> press F2---> go to "Main" tab --->Network boot [Disable] --- Save

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This is a weird one...
How It Started?
This is since I got some adware silliness about 2 weeks ago, Ultimate Defender. Got rid of it with the Smitfraud thing, and have scanned using different online and downloaded scanners with no detections of note lately. I THINK it's clean.

When I try to shutdown, it closes the applications, and that's it.
It is still functioning, and I can start apps again.
In Task Manager, REGEDIT.EXE is running (I never started it in the first place), and if I end the task TWICE (only 1 instance but I need to kick it out a second time), THEN the computer will shutdown completely.
Any ideas what to look for?

Thanks for the help!

A:XP SP2 will not shutdown or restart

Welcome to TSG....

Let's make sure your computer is clean.....

To download HJTsetup.exe from TrendSecure To Download HijackThis go to the following at the File Repository
Click on the link below to Download HijackThis Self Installer:


Save the file to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\HijackThis.
Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialog box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
A security expert with a gold shield to the right of their name should take a look at your log - please be patient.

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Im just having one problem with win 10
The restart shuts down my computer and I don't have this problem on linux mint
can someone point me to a solution.
I have tried to turn off hibernation and it seemed to be working for a little while ,but now it just shuts down in a sleep, and the fans are running,having to push the reset button.

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I found a solution to this problem at least for p5Q deluxe motherboard and since it took me weeks to figure it out after countless hours on the web and event viewer I thought I might try and save some other people a lot of headaches and post what worked here. First what didn't work updating drivers, updating the bios and finally a clean reinstall of Windows. What did work? Clearing CMOS RTC RAM on the motherboard which basically sets the bios back to the original minus the glitch. Then updating the bios to the most recent Bios update I finally came across this on the ASUS forums. I can't believe I did all the above before I tried this but there you are live and learn. Hope this helps others a whole lot of unnecessary reinstalls.

A:Restart on Shutdown

Thank you very much for posting, and welcome to the Vista Forums! I am sure that this will help the desperate Google Searcher!


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Running WIN XP Pro...
When I shutdown the machine goes through shutdown process and then immediately restarts...
I have to hold power button down at the "right" moment to get power off...
I've looked all the suspect places but can't see an issue...
Event log has been initiated for Shutdown and I don't see any errors reported...
Any suggestions welcomed...
thanks in advance

A:Shutdown immediate Restart

Please download MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and post the result.
Download Autoruns and Autorunsc
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

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Well my computer will not shutdown or restart just from clicking the button, it comes up with end now for many programs and then will eventually shutdown or restart it has only recently started doing this and its pretty irritating so if anyone knows any possible solutions I would be very grateful.

A:Restart and Shutdown

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Hi all !

English is not my native language but I hope that you ll understand me.

Couple of days ago XP Pro started to act weird, when I click on shutdown everything goes fine, machine start shutdown sequence, monitor goes off and disks loose power and start to slowing but after a second machine boot again by herself.

Its important to say that couple of days ago everyting used to work fine and that problem occured from the day when I connected new hard disk (for backup) to perform format and partitioning. From then doesnt matter is that disk connected or not (mobile rack) machine wont shutdown.

Its a fresh XP installation (maybe 5 days old), upgraded to SP1 - and used to work fine for a couple of days (used to work fine with previous installation of XP SP1 for a year or two but since I had had disk crash I had to buy a new disk and install XP again).

Until today I used to try standby and hibernate - same thing occured, when computer goes to standby or hibernate immidiately boots again. Checked drivers and disable feature to wake machine in every driver where I ve found that possibility.
Imported registry couple of days old (when machine used to work fine) but that didnt solve the problem. Used to try to change ACPI settings in BIOS but that didnt show improvements (if I disable them XP wont boot at all). Checked microsoft knowledge base and found that computers with Easy CD creator have same problem but problem is that I use Nero not Easy CD Creator.

Since Im out of ide... Read more

A:restart instead of shutdown

Ive forgot, also used to reinstall motherboard drivers (Leadtek nforce 2) but that didnt solve the problem either.

System restore is off (bad habits from previous versions of windows) - I can t rely on that.

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Hey everybody, my 7048 x64 bit stays on "Shutting Down" screen with the cursor showing "loading". No matter if Ipush Restart or Shutdown stays there forever.

My Setup:

Asus Striker II Formula
Inter QX6600 Quad
Mushkin 4gb 8000
Gforce 8800GT

Two M-audio Delta 1010 " Thnx for the drivers, got them from here"

By the way speedstep and C1E are disabled in bios to keep stable clock on my MUSIC XP setup. thnx.

A:No Restart, or Shutdown

Hi there, can you look at this value in the registery?

waittokill timeout

You can access it if you are the admin by running cmd then regedit

Open up HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control

the value should be in there and under "Data" it should say 12000

If not let me know.

Don't edit or mess around in there... you could kill the OS and need to format.

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Hey, can anyone help? I received my new computer yesterday but there is one problem. Whenever i shutdown or restart the computer it freezes on the Windows is shutting down screen. Its either very slow or just wont do anything. Please Help! Its Windows XP btw

A:Shutdown and Restart

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Good day Guys,

I am having a problem with my pc,

I installed Windows 7 pro. ""installed it on 5 pcs it works on the 4. fine" but this pc restart when i click on shut down. so I change it to XP pro."REFORMAT". it just the same. It restarts when i shut it down.

I just change its properties by unchecking the AUTOMATICALLY RESTARTS. it does not make sense.

I try to change the registy autoreboot. but I cant find the AUTOREBOOT under CONTROl. so i cant do changes in the registry.

here are the specs of the pc.
Pentium Dual Core E5300
ECS G41T-R3 motherboard
1 gbDDR3 memory
500 gb sata hard disk
OS. windows XP pro service pack 3.
any help.

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SInce I recently flashed an updated BIOS to my cmos, I have been unable to shutdown the PC without it restarting. Any ideas?, I have run out and am very tempted to go back to my backed up BIOS. I am in touch with esupport but they are slow in coming up with a resolution.

Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX (DirectX 9.0c)
Computer Name BLUESKIES
User Name Gwilym

CPU Type AMD Athlon XP, 1245 MHz (12.5 x 100)
Motherboard Name Unknown
Motherboard Chipset SiS 735
System Memory 1024 MB (PC3200 DDR SDRAM)
BIOS Type Award (05/12/06)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Video Adapter MOBILITY/RADEON 9200/9250 (128 MB)
Video Adapter MOBILITY/RADEON 92... Read more


Hello Slider6542, welcome back!

Do you have a copy of the old BIOS? When you flashed the new BIOS, did all go right, or were there issues doing so? Did you reset CMOS after you flashed the BIOS?

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My computer will not shutdown or restart unless I manually push the button(s) on the tower... Regardless of whether it's running in Safe mode, or even on a clean boot it will just hang after it tells me it's shutting down.


A:Can't shutdown/restart normally.

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How is everyone shutting down or restarting. The only way I see is to log off then shut down from there, am I missing something. I've had to add them to the desktop context menu because I cant find them lol



Hover to left bottom corner to open the Start menu. Press Settings and it will open an panel at the right side. From here you can shutdown/restart/sleep.

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I'm putting this in the hardware section because I am satisfied this is an OS-independent problem. It happed on a dual-boot Windows 98 & 2000 and after replacing the hard disk and installing everything fresh, it is behaving the same again.

It will not do a shutdown, only a restart, in both 98 and 2K. I have checked the BIOS Setup and can't find anything in there that would seem related. This problem started about a month or so ago after a year or more of doing a shutdown as it should.

Board is P4 Gigabyte 8IPE1000-G rev. 3

A:Restart only--will not do a Shutdown

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have an abit kd7 andd xp 2400 was shutting down properly. now,goes through shutdown but restarts. will shutdown properly in safe mode.

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clicking on restart or shutdown does nothing at all.......even tried shutdown -s from a command prompt and i get the 30 second countdown but after that NOTHING.
this happened after installing a couple of ms updates.
any ideas?

A:XP wont shutdown or restart.....at all

trun the thing of and do a roll-back this should help


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Windows 7:
x64 home
Original installed OS is on the system
OEM installed
Hardware is about year and half old
(new video card about 1 month old)
OS installation is year and half old, I have not reinstalled OS

I only get BSOD when I click restart or shutdown. It happens rather immediately after I click them (the "shutting down" screen doesn't even pop up, crashes straight from desktop).

I have noticed this only tends to happen after I have played a computer game (oddly enough, it doesn't crash at all while I am playing and even when I close the game program, my computer functions normally with all other programs, browsing, etc). I have also noticed that when I have not played any games, the machine will shut down normally.

I have tried to install updated graphics drivers, but this has not corrected the issue, not sure what else to do at this point, any help would be greatly appreciated!


A:BSOD only at restart/shutdown

Quote: Originally Posted by capobello

Windows 7:
x64 home
Original installed OS is on the system
OEM installed
Hardware is about year and half old
(new video card about 1 month old)
OS installation is year and half old, I have not reinstalled OS

I only get BSOD when I click restart or shutdown. It happens rather immediately after I click them (the "shutting down" screen doesn't even pop up, crashes straight from desktop).

I have noticed this only tends to happen after I have played a computer game (oddly enough, it doesn't crash at all while I am playing and even when I close the game program, my computer functions normally with all other programs, browsing, etc). I have also noticed that when I have not played any games, the machine will shut down normally.

I have tried to install updated graphics drivers, but this has not corrected the issue, not sure what else to do at this point, any help would be greatly appreciated!


These crashes were caused by memory corruption (probably a driver). Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it run... Read more

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A few days ago, i notice that my PC starts to restarts or shutdowns  when i play games, any games. One week later, my PC was checked 'cause i had some problems with it and i had to change my GPU cooler. Beside that, there was no problem with it.
Now, i try to play any game, and after 2,5,10 min; depends. For example, yesterday i enter in GTA 5 and after 1 min my PC shutdown. After that i re enter the game, and i play it about 2 hr with no problem. ?!
The think is that i have a mouse that it's not working well, i mean the scroll button doesn't work any more; Can this be the problem of my crash?!
By the way, i use benchmark for my GPU and CUP and in full load my temps was 66 and 60 degree C. 
So, i can not be the GPU, or my PSU or 'cause my temps are high, SO what it is?!

PS: here is a picture with all my errors that i had in event log: http://postimg.org/image/mvidranl1/
and here are the details:




[ Name]

Application Error


[ Qualifiers]






[ SystemTime]



... Read more

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Ok i search for similar topic but i didnt find it here... Here is the problem:

When i press shut down the sistem restart... that is all ...shut down button restart my computer... I can not turn off my computer unless i mannualy press the button for shut down ... ? Any help here?

A:restart insted of a shutdown

Quote: Originally Posted by Danilo

Ok i search for similar topic but i didnt find it here... Here is the problem:

When i press shut down the sistem restart... that is all ...shut down button restart my computer... I can not turn off my computer unless i mannualy press the button for shut down ... ? Any help here?

Hi and welcome to SF.

One thing we are gonna need is specifics of your machine, OS (32 or 64), clean install or upgrade, etc. then we might be able to help more quickly


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Whenever I shutdown my computer, it automatically restarts after a few seconds and I have to manually press the power button to turn it off. I've included my SF Diagnostic Tool results, please help me out if you have time. It's not urgent, but it's quite tedious. Thanks.

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I seem to be missing the option to shut down,log off and restart in the start menu.This was do in part when i installed a third party theme.I however have been using this theme off and on for the past year or so and it never created this problem.I tried uninstalling it.that didnt work.I tried reverting back to windows default theme.That didnt work either.I dont know what happened this time around when installing this third party theme.Obviously something has changed.I do however have the options to shutdown..etc on the log on screen.I installed a program to bypass this issue for now (xwidget) which comes with a widget to shutdown,restart and log off.works great.
If i right click where the shutdown button is supposed to be,it brings me to the (power button action drop down box) where i can change what the power button does.But their is no choices there anymore either as it only shows an arrow in the drop box but nothing else (no options).
Should i do a complete restore? or unistall the theme and do a scannow through the command prompt?. I have never seen this issue before.Im not sure where to start with this. Thankyou.

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Not sure if infected. This is just to confirm.

Gmer found spgg.sys file.

Computer more sluggish than normal and will not shutdown or restart without manually using power button.

Have windows disk.

Thank you.


DDS (Ver_10-10-10.03) - NTFSx86
Run by Beefster at 0:48:21.23 on 15/10/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.353.1033.18.2046.1414 [GMT 1:00]

============== Running Processes ===============

E:\WINDOWS\system32\svchost -k DcomLaunch
E:\WINDOWS\System32\svchost.exe -k netsvcs
E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
E:\Program Files\Bonjour\mDNSResponder.exe
E:\Program Files\Java\jre6\bin\jqs.exe
E:\WINDOWS\system32\svchost.exe -k imgsvc
E:\Program Files\UPHClean\uphclean.exe
E:\Program Files\Mozilla Firefox\firefox.exe
E:\Program Files\Mozilla Firefox\plugin-container.exe
E:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
mWinlogon: SfcDisable=-99 (0xffffff9d)
BHO: ... Read more

A:Computer won't restart or shutdown


Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.
When finished, it shall produce a lo... Read more

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Whenever i press shutdown or restart, the computer won't react. But instead, a process called " Windows Start-Up Application " appears in task manager and is using ~25% of my cpu . This happened in the past b4 and i think it was related to my external hdd connected by esata (AHCI). I fixed it by turning it on and off. But this time it doesn't fix the issue.

This started a couple of days ago when i was using the external hdd. After i was done, i turned it off while the computer was on. After several sleep/hibernation, i notice i can't turn off my computer/restart it.

-Fast start up is disabled
-this happens in safe mode too
-didn't install any updates
-I am dual booting with windows 7 x64 and it doesn't happen on that.
-Attempted a clean boot but liek i said, it won't shut down or restart
-it can hibernate and sleep
-tried different power plans
-when i end the process " Windows Start-Up Application " , it BSOD.

EDIT: I would also like to add that if i press the power button on my pc, the screen will say " shutting down..." for a very long time and it never does shut down.

A:Win 8 enterprise 64 bit: can't restart or shutdown

bump. sorry if this is in the wrong section.

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Hi I am running Windows 7, 64 bit
I am getting BSOD every shutdown and restart.

I have recently uninstalled ubuntu (I had dual boot going) and also removed 1 or 2 serious trojan/virus files with Lavasoft Ad-aware antivirus program.

I'm pretty sure I installed windows before I installed ubuntu, about a year ago, full retail.

the age of my system is also about 1 year

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 5129

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8003E20910
BCP4: FFFFF800031E48B0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

to be honest I think the virus ****ed me over, but yeah any help on this pls?

A:BSOD every shutdown & restart

Hi, inmnz.
You could try to remove remnants of the virus/malware with bootable media and such, but it is my opinion that a machine that has been infected rarely recovers fully.
I would cut my losses and reinstall to a cleaned HDD; unless of course you have a previously created system image that you can recover from.
Sorry if this is not the news you came to hear. I am sure there will be other offers of assist forthcoming from this venerated group of volunteers.

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I bought a used PC as a backup for my kids when they come home. Seems to work fine but one in a while will shutdown by himself and restart

PC is an HP Pavilion a6318

- I did pass the memtest with no fault for a complete day
- I did check the inside, there is no apparent accumulation of dust
- I did test the hard disk and no fault found
- Fans are running. No evidence of overheating
- Did a Virus and Adaware test

What other test could I execute

Any help appreciated

A:PC shutdown then restart by himself. How can i diagnose

disable autorestart on crash
Disable Windows 7 Auto Restart When System Crash - Windows, System, Settings, Advanced, This, Uncheck - Zhacks

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The last couple of weeks my computer has randomly shutdown several of times for no apparent reason. A couple of times when I was using it and other times when it was in sleep mode.
It is like the power is removed but I still see led light on the start button. When I try to restart by pushing the button nothing happens. I have to unplug the power supply cord for 15sec or so. Then I use the start button and all boots as normal.
I have thought of the power supply but that doesn't explain the led light on.
Is there a way to test the power supply?
Or is there something else that can cause a shutdown like this. CPU overheating?
Older Dell machine:
1.6gig hz cpu
512meg ram
128meg video
120 and 180gig hd's
WinXP Pro (all the updates)

A:instant shutdown and no restart

It maybe an over-heating issue !
Download speedfan and check is everything is normal !


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Hi everyone,

I am not able to shutdown or restart the windows by clicking the button in the start. I can only sleep my computer.

I click shutdown and restart and nothing happens.

Do you know where should be the problem? do you have same problem?

Thank you for your replies.

A:Cant Shutdown or Restart Windows 8

Hello fatbooy, and welcome to Eight Forums.

As a a test, turn off fast startup to see if that may help. It has been reported to cause shut down and restart issues with some folks.

Fast Startup - Turn On or Off in Windows 8

Hope this helps,

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I have searched this forum before posting this question and have tried all the options: returning the BIOS to defaults, checking the power options, looking at regedit, msconfig, what the shutdown button does, etc and nothing has worked. It worked fine until two days ago. I didn't add any devices or new software. Any help appreciated! thx

A:Every Shutdown now triggers a restart

Try a System Restore to a date prior to the issue - System Restore

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I've got my system configured via gpedit so that it runs a custom batch script when it shuts down. The script can take about a minute to complete because it is telling some external hardware to run through its power down procedure. However when I tell the system to _reboot_ the script still runs and then when the system starts back up it has to run the startup script to power the hardware back up again.

Therefore I wondered if there is a way to tell Windows not to run the script if the action is reboot, not shutdown, or can I get access to the action via some parameters that can be passed to my script?

Searched through forums but can't find any answer to this - maybe the search terms are too common.

Many thanks

A:Don't want shutdown script to run on restart

Unless you can somehow specify in the script to only run on shutdown rather than reboot, I don't see a way in Gpedit, since it tailors purely to startup/shutdown function, and doesn't acknowledge reboots.

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Within the last month or so, I have had three instances of the BSOD when I have restarted or shutdown.

The first two times it was on restart. After the BSOD, it switched to the screen to run the startup repair, but it took forever. Both times I was about to just shut it off at the button when it finally went ahead with the restart.

Tonight I was attempting to just shut the computer down for the night and got it. On its own it switched from the BSOD to running through the normal startup screens, I signed in and the desktop came up. But then the screen went all completely white, switched back to the desktop and all fine from there. Except that I just noticed that my internet icon in the taskbar has a red x through it.

Even though it would appear that the Internet is not functioning, it apparently is since I am online doing this. I wonder why the red x???

Does anyone have any advice for me please?

Vista Home Premium SP2 / 2 GB RAM / 360 GB hard drive / Avast Internet Security 6 / Malwarebytes / Win Patrol / Diskeeper

A:BSOD on Shutdown or restart

If you follow these posting instructions, I will be able to give you the best possible help.
If no one else offers constructive help, I will be here to help tomorrow
Blue Screen of Death (BSOD) Posting Instructions

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When I restart my computer, I am getting the "Win Min is trying to close" error. Also, my homepage keeps getting hijacked and I am getting bogus favorites and programs added to my computer. I want to stop all of this completely. I have ran Spybot S&D and AdAware but it hasn't fixed it. Here is my Hijackthis log...Any help is GREATLY appreciated to stop this problem.

Logfile of HijackThis v1.97.7
Scan saved at 5:38:58 PM, on 5/22/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\CleanMyPC\Registry Cleaner\RCScheduler.exe
C:\Program Files\Navnt\navapw32.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\winlogin.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Administrator\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = ... Read more

A:Win Min Error Upon Restart/Shutdown


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I am having a problem with my HP Prodesk 600 G2 restarting after shutting down.  This is what I found to fixz my problem.  It was very simple.  Go to Device Manger --  Network adapter -- Powermangament.  Make sure all boxes are unchecked.

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I have uninstalled lots and installed lots and deleted lots of pictures and have run scans for bad stuff. All of that seems to be clear as far as I can tell. I checked devise manager. All looked good. After all of this uninstalling and deleting----PRESARIO_RP(D
These numbers don't change.

I was loading software from the Internet for a kodak camera. After installation you are asked to restart the computer. Mine wouln't. I've uninstalled the kodak stuff but it is still in the background because the message pops up that it is not completed.

I'm going in circles!!! Thanx for your help!

A:xp shutdown and restart won't respond

Have you tried to reinstall the software? It may install correctly a second time. Is everything working OK except for that message?

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