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Black dot Yoga 920 screen, unsure if it is a dead pixel.

Q: Black dot Yoga 920 screen, unsure if it is a dead pixel.

Hello, So I started using my new Yoga 920, and so far I'm very happy with it, it's a blast quality-wise. But starting to do graphic work on it, I noticed a weird black spot which does look like a dead pixel, but moving my head around makes it move "above" the screen. For example if I put the cursor tip on it, if I move my head to the right the black spot appears more on the left of the cursor. It looks like something is inside the screen, or the glass has a small defect on that particular spot. Do you know how to adress thsis issue, or if I can send it for repairs ? Doing mostly graphic work on my laptop it could become bothersome quite fast. Also, I am located in France, if that changes anything. Thank you ! EDIT : I also have a pretty loud coil whine on heavy load, so it could be another reason to send it back...

RELEVANCY SCORE 200
Preferred Solution: Black dot Yoga 920 screen, unsure if it is a dead pixel.

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A: Black dot Yoga 920 screen, unsure if it is a dead pixel.

Hi Solomai, firstly i would recommmend you to run following page for dead pixel detection: http://www.deadpixelbuddy.com/ If you find any dead pixels just contact Lenovo support, there shouldn't be any issues with the exchange/refund.

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RELEVANCY SCORE 91.6

Hi everyone,I just received a super beautiful Lenovo Yoga 920 laptop, but quickly discovered a very ugly and disturbing thing.At first, I thought it is a dead (black) pixel. After playing around with different lighting / light exposure, I found out that this spot is  there even when the laptop is turned off.Laptop on, white background: super ugly black spotLaptop off, shade: not visibleLaptop on, sunlight: visible in a colour that can be best described as some shiny glass colour.I attached some pictures. They are all showing this same spot, with different light exposure.Gentle wiping/rubbing didn't help at all.It is right in the center of the screen, and super disturbing. It destroys the whole experience of this basically beautiful Yoga.Thanks for sharing ideas! 

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RELEVANCY SCORE 80.4

Just got my X1 yoga with OLED screen and after less than a week with around three hours total use - no pen or touching - when I turned it on today it had a bright blue single pixel.  I tried everything I could find on-line but there it is, unchanged and glowing as strong as ever.  Any ideas.  Or is this a situation where I just focus on getting a replacement.  

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RELEVANCY SCORE 80.4

 Hi I Have question about display pixel policy if i have 1 bright dot 2 adjacent follow LCD display pixel policy - Idea/Lenovo laptops and tablets mean i can contract lenovo for replacement right?   

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RELEVANCY SCORE 78

On my 3 year old laptop (HP dvEnvy7), a very thin line of black pixels has showed up. The first time it showed up was on the red background login screen, and I think tapping the monitor made it go away, but that might've been coincidence. I just noticed it again in the same place where the color of the screen is green. I was running an MBAM scan while that showed up and the line went away, again I don't know whether that was coincidence. I've read that this problem could be caused "by the traces going bad in the video cable going from the LCD the the main board" due to the laptop lid opening and closing. The lid is getting a bit loose. Is this the answer or could there be something more malicious, as my paranoia comes back to haunt me?

A:Thin black/dead vertical pixel line

If it's a single pixel width from edge to edge, it will almost certainly be a fault inside the LCD panel itself. Individual pixel drive signals are not carried on the LVDS cable connecting the panel to the mainboard, as that would require thousands of individual conductors. So a "hard fault" such as a complete black column or line is usually due to a bad connection in a heat bonded loom inside the panel, or an intermittent line or column driver IC which are also integrated into the bonded loom matrix inside the panel. Pressing or tapping the screen/frame can commonly make the symptom come and go in its early phases.
 
With that said, odd line-like faults can be a result of poor contact on the LVDS cable connector(s), and dismantling enough to gain access to this and cleaning the contacts with alcohol can solve it.

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RELEVANCY SCORE 74.4

On my laptop screen having one white spot and its appear bright in white back ground. how to fix it.

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RELEVANCY SCORE 74.4

Hi all, On my T460 touch screen, I have some white lines, visible on darker images. Presume dead pixels.The machine is still in warranty and I logged a ticket with support for screen replacement.For over 1 month I'm trying to get a clear answer from Lenovo engineers why the warranty has been refused based on "Customer Induced Damage" of a (explanation received in writing from Lenovo) " Screen damaged by touching". If I'm correct, a touch screen is designed to be operated by touching, otherwise what is the purpose. Can anybody can help me on this issue? Why Lenovo is refusing to honour the warranty on touch screens? All the assessment has been made on photos and ignore the fact has been mentioned that white lines are only when screen is power on and no scratches, dents or other damages. Any help would be much appreciated.

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RELEVANCY SCORE 72.8

a black patch appears on right bottom corner and it spreads horizontally through the screen. i have change the screen three times at service centre .this is not due any mechanical pressure . if there can b any other reason i dont know. please help please.

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RELEVANCY SCORE 72.8

Hi,

I have a Satellite R830, I've not used the laptop much since purchase 2 years ago but i've got several white spots on the monitor (8+ areas). I suspect these may be pixel hot spots but i've tried all sorts of software and even light pressure to fix it but nothing seems to work.

Does anyone have any advise on methods to try and fix this issue or am i resolved to try to get this repaired?

Thanks

A:Satellite R830 screen issue - dead pixel

Hi

You cannot fix it?
In such case the display need to be replaced.
But I assume the warranty is not valid anymore, therefore you would need to pay for the replacement.
I think this is not worth.

I found also a information about screen technology and pixel failure tolerance for LCD displays
http://aps2.toshiba-tro.de/kb0/TSB9502LZ0000R02.htm

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RELEVANCY SCORE 72

Hi people,I have some issue with my screen on lenovo thinkpad t450. I bought it in Sweden recently (few months ago) and everything was fine, and then this morning this black spot of pixels showed up. It was not punched or something like that, it was on my desk the whole time.I tried to run JScreenFix.com on this place and also to massage it with a soft cloth but it seems that it just gets worse.The problem I have is that I am now in Serbia, and I have this international warranty, but only in one city in Serbia which is on the other part of the country.Also, I saw that there are service providers in my city, but I am not sure if they can fix me this as regular service with warranty.Do you maybe know how this functiones? Or have some tips how to solve this? 

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RELEVANCY SCORE 67.2

I have Windows Vista Home Premium SP1. My Computer was made by Cyberpower Inc. P5N-E SLI Graphics Integrated Motherboard ; NVIDIA nForce 650i SLI/ 430i Series.

I was playing World of Warcraft when suddenly everything became, sort of pixel-y. Nothing would respond, and I was forced to just unplug it. When I turned it back on, I got the blue screen of death. Another try and I got it in safe mode, and managed to System Restore and restored it. Now I can turn it on SOMETIMES without it getting Pixel-y and when i get it normally, it hits a black screen with the mouse. I cant hit Ctrl+Alt+Delete OR Ctrl+Shift+Esc. I have a disk that reads "The Software included on this Recovery DVD-ROM was pre-installed on your hard drive at the factory and may only be used for backup and recovery of your Cyberpower Inc. computer system." And when I use it, it goes to the Select your language screen, then product key screen, and finally a screen that says select the drive to install on. No Repair options, just a few that say Delete, and etc. Please help me! :( Thank you so much for those who try to help.

I have seen the stickies about providing all you can, but I can't get on my computer to use anything to help me find out more about it :(. Very Sorry.

A:Computer Crashed, Pixel-ly and now stuck on a black screen

hello
can you get to device manager to see if you have any red or yellow signs of trouble?
click the + next to the devices to see any signs.

can you enter safe mode? start pc and start tapping the f8 key.

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RELEVANCY SCORE 67.2

Hey I have Windows Vista Home Premium SP1 and I am having the oddest issue ever with graphics.

I have determined on my own that is not my monitor, or graphics card, it is an issue with windows, because in print screens and any other screen shot, the problem still appears.

It happened I suppose coincidentally after i got a new 22" samsung LCD monitor 2253BW, running dual monitors with a compaq FS7600 CRT.

Samsung res: 1680x1050
Compaq res: 1280x1024

This happens on both monitors:
Sometimes, anywhere on a black portion of a screen, these single pink pixels pop up, in the middle. It is very odd. They are very annoying also. I have some screen shots attached of the problem. Can someone please help me with this? At first I thought it was a stuck pixel, but it happens on both monitors and in any given location. I have reinstalled graphics drivers for my GeForce 8600GT



Sorry nevermind I tried to save th screenshots as pictures and the pixel deformations were cut off.
So..

Also, i ran another monitor test, which allows me to show an all black screen or red or green or blue or white, etc. and it is not showing up at the moment. Most of the time it shows up after my computer has been on for a few days. I normally don't turn off my computer at night, it runs updates and backups and stuff at nigt. Next time I see it ill take another screenshot. In the meantime, does anyone have an idea of what is happening?

A:Pixel Issues: Stubborn pixels on a black screen

Does it happen more often when the graphics card is under heavy load, or when it is hotter? I just had to have Dell come out and replace my laptop's graphics card because I would get similar dots all over my screen if I played a game for more than five minutes, causing the graphics card to get hot. But if I left the computer off overnight, the next morning there would be no dots until the computer got hot again.

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RELEVANCY SCORE 65.6

Hi, I recently ordered the new Thinkpad X1 Yoga 2018 with i7-8550U, 16GB RAM, 512GB SSD and HDR Display (Campus Edition). The first unit had two red glowing pixels and dust between the digitizer and the display layer. So I sent it back and ordered a new one - this one was even worse, much more dust under the screen (seen as dark black spots). See my other post for pictures.Yeah, I sent it back and so one and so one. In total had four devices. 3/4 had red glowing pixels. 3/4 had dust under the screen. That is not acceptable for such a premium device.

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RELEVANCY SCORE 63.6

 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

A:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

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RELEVANCY SCORE 61.6

hello, i have recently noticed on my laptop as i clean it that i may have a dead pixel. My Desktop background is a Intel xeon background and is mostly black, here i can see that near the top i have a white pixel. Ii have tried changing my wallpapers, most of them are black and i keep seeing this white pixel. I can see it right now as i have google chrome and have a black theme on and above the address bar i can see it. I have done an online test and i am not sure what i am meant to be doing however the instructions were clear. So what do you think is wrong
 

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RELEVANCY SCORE 61.6

My notebook's LCD has one dead-pixel, at least I think it's dead.... it can turn white and green, and that's it... no other colours... is it a dead-pixel? and I would also like to know why does this happen..
Thaks....
 

A:Lcd with one dead-pixel

it should be a dead pixel...
i also got 2 dead pixels in my 1.7 years old lappy
go here to check more...
this is not weird under old computer, but if it's under warranty quickly replace it.
btw my 2 years old BENQ LCD screen have 0 dead pixels, wonderful
 

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RELEVANCY SCORE 61.6

i just purchased a 22" NEC CRT monitor the FP2141SB and a little off from the center are roughly 9 vertical lines. very very hard to see but can be seen on a white screen...they aren't colored lines more like dotted grey lines. anyone know what this is?
 

A:what does a dead pixel look like?

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RELEVANCY SCORE 61.6

I have a dot on my monitor that I am trying to get diagnosed. You cannot see it when the monitor is bright and colored, but black screen it looks to me like a bubble, almost clear looking. It may be a bad pixel, and the dot doesnt bother me a ton but my curiosity is getting to me. I do have pictures of it, although they are not very good but maybe someone here can recognize what it is for sure.

I tried that flashing software that may fix stuck pixels, i did that for almost 3 hours but it is still there. I also posted on another forum but they just said if it bothers me than return it. Assuming I don't want to return it, please look at the bad pictures and let me know what you think.






 

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RELEVANCY SCORE 61.6

As you can see by my screen shots below, it looks like I have a dead pixel to the right of the recycle bin.

Ive tried changing my desktop backgrounds but it still remains...

When I drag a window over the pixel its fine...
==========================================================
Whats very weird is that I have the same issue with the 32bit version of windows 7 on my dell inspiron 1525?

Thats 2 computers with the same little dot!

This dot disipears if I turn aero off...



(I know a screenshot would not capture a dead pixel) Thats why its odd!

A:Dead Pixel? Or not?

Dead pixels don't show up on screen shots. If it was a dead pixel the best way to fix it is to just flick it. I have done this a bunch of times and it always works.

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RELEVANCY SCORE 61.6

my laptop is lenovo ideapad 310 .....my problem is that after 2 months of buying my laptop i noticed a a very small green spot in the screen then i found that is called dead pixel .....my question is ....does my warranty  cover this problem or no......if it does what should i do ?

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RELEVANCY SCORE 61.6

Hello, i have had a dead pixel for a while now, is there any fix to it? it only seams to show on a black back ground, as when windows starts up you can see it and my desktop background is black so it appears then. When the colour changes it is totally fine and cannot be seen. Is there any fix to this, i did post a post ages ago but i did not get a response, i am not sure if my laptop is in warranted now but it may be.
 

A:Dead Pixel

I've been lucky and fixed a few
If a new monitor and a stuck pixel .. There's some exercising software (or run a movie) that may wake it up
I've fixed another by using pressure methods.
http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
 

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RELEVANCY SCORE 61.6

I took the risk of getting an LCD, hoping there would be no dead pixels... there is one. Anyway, I've tried rubbing it with my finger, that doesn't seem to work, so is there anything else I can do to fix it? It's only one but it irritates me.
 

A:Dead Pixel

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RELEVANCY SCORE 60.8

I had a bright lime green pixel on my laptop lcd screen. I"ve seen that there are many ways to fix this but after a while of pressure, it turned dead. But before that if flickered between green and black.

Is there anyway to fix this?
 

A:Stuck/Dead Pixel

No if its truly a "dead pixel" but I would say based on the color you mentioned, it's a "stuck pixel."
Try the link below for some tips on how to fix the issue if possible:

http://www.makeuseof.com/tag/best-software-solutions-to-fix-a-stuck-pixel-on-your-lcd-monitor/
 

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RELEVANCY SCORE 60.8

I've got what looks like a dead pixel. But when I run my finger over it, or run my fingernail over it, I can definitely feel something there... Yet I have tried to scratch at it with my finger nail but it won't come off... What is going on? I've got a brightview screen... Could it be an indentation or something like that? What should I do..?
 

A:Looks like a dead pixel, but I can definitely feel something...

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RELEVANCY SCORE 60.8

Lately my pc has occasionally started making semi-random green pixels.

These pixels are print-screenable, zoomable and scroll along.

They occur in any application at random. (They do sometimes form a slight pattern.)

[Screenshots]

Any ideas on what could be causing this?
Any ideas on a possible fix?

I'm worried that it might be an indication of failing / overheating ram or something.

Thanks

A:Dead-Pixel-like Artifacts

Is your monitor LCD or LED?
I think you have run-of-the-mill dead or stuck pixels. Usually is a monitor problem, I heard some Government thing called the "Dead Pixel Policy" but it only applies to brand new monitors or monitors that are still under warranty with dead pixels. There are some sites that host software/programs to diagnose dead pixels by putting different colored slides on the screen, like this program here:
InjuredPixels 2.1 Download - Freeware Files.com - Utilities Category

There are also programs to attempt the fix of stuck pixels. If it's new monitor or still under warranty with dead pixels than you will get a new replacement thanks to the Dead Pixel Policy.

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RELEVANCY SCORE 60.8

hai sir, my brand new hp lap top showing one dead/stuck pixel (only two days old ) .when i contact supplyer they old hp will not gave replacement for one pixel. i would like to know the solution and why hp this lap top to customer after qc please not that i contacted  them on next of purchase

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RELEVANCY SCORE 60.8

As you can see by my screen shots below, it looks like I have a dead pixel to the right of the recycle bin.

Ive tried changing my desktop backgrounds but it still remains...

When I drag a window over the pixel its fine...

So what is it?

(I know a screenshot would not capture a dead pixel) Thats why its odd!
 

A:Solved: Dead Pixel? Or not?

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RELEVANCY SCORE 60.8

I am using HP 15 Notebook PC. It worked fine for many months but then I saw a dead pixel on my top-right side of display. It is increasing day by day. Please help me to remove it.

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RELEVANCY SCORE 60.8

I can see the bad pixel on a white, green, and yellow. Looks fine on a black, blue and red background. (using DPT.exe pixel tester)
 

A:How do I know if a pixel is dead or stuck?

It's a "stuck" pixel - the green is not working.
 

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RELEVANCY SCORE 60.8

I just bought the new Sony Vaio Z series.

After 3 days it has a pixel issue:

On a white background, the pixel is red
On a lighter blue background, the pixel is black
On a green background, the pixel is black
On a red, dark blue or black background, the pixel seems normal (the right color and blends in with the rest as it should)

Is this a dead or stuck pixel?

A:LCD Dead or Stuck Pixel?

Stuck.

If it were dead, it would be black permanently.

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RELEVANCY SCORE 60.8

On my other laptop a
fujitsu siemens lifebook S7020
i turned it on and the moniter brightness has decreased very very low. If you go close enough to the screen you canjus barely see what should be there. I used the multiple monitor and it worked fine with my tv. Is there anyway to increase the brightness on this machine or is it a permanent hardware fault. Ive tried IE and control panel on it and they both work fine signifiying its just the screen.

Anyone know anything???
 

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RELEVANCY SCORE 60.8

my laptop is lenovo ideapad 310 .....my problem is that after 2 months of buying my laptop i noticed a a very small green spot in the screen then i found that is called dead pixel .....my question is ....does my warranty  cover this problem or no......if it does what should i do ?
 
 
Moderator comment: Model added to subject for clarity.

A:Ideapad 310 - Dead pixel

Hi kareem_alaa,
 
Welcome to the Community Forums,
 
As each OEM has acceptable pixel standards, running pixel test would help.
 
You can review the Lenovo Pixel policy to check if it qualifies.
 
Hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 60.8

Hello Peeps,    I just received T520 package today and my excitement suddenly turned to grief when I saw a bright glowing red dot on my screen. OMG... a dead pixel right out of the box! Did I just drop my hard earned grand that I have been saving for months on something that would bug me for the rest of the products life?    I quickly searched Lenovo's dead pixel policy and almost fainted when I found out the unit has to have at least 3 dead pixels to be considered for replacement noooooooo...wahhhh....boohohoho..sob       Why did they ship out a unit with dead pixel??? I'm pretty sure it was NOT missed by QA because it glows like a laser beam in the dark and a dead pixel would not develop while in transit!           I'm going to contact Lenovo post sales tomorrow and really hoping something can be done. I know some of you will consider this as another guy who got a dead pixel rant, but man, when someone spend this amount of cash, and I'm not rich, I would at least expect to receive a non-defective product. Oh Lordy, I should have trusted my instinct and buy something of this value in a brick and mortar store. Hoping for the best but this night would not be a pleasant one. Sigh,Jason   













Solved!

Go to Solution.

A:Dead Pixel Agony

You just got it and you're not satisfied you can return it.So return it.The End





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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RELEVANCY SCORE 60

My HP Pavilion laptop, which is still under warranty, has developed a tiny white dot (dead pixel) , which gets rather annoying every time I see it sitting on my screen, how can this be fixed?  I have contacted HP a few weeks ago regarding this and, another unsolved issue with this laptop, but they wernt able to fix them. I feel ripped off because I have bought additional warranty just to be on the safe side but, every time I sent this unit for a repair, they send it back to me as it was with no faults detected.

A:How to remove a ''white'' dead pixel?

A single white pixel is not considered a defect. Laptop manufacturers have a "pixel policy" based on industry standards for acceptable dead pixels. 

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RELEVANCY SCORE 60

Hello. I'm just trying to get a definitive answer to my problem. I have a black spot on my taskbar and from my search here on SF and Googling, the difference between a stuck pixel and a dead one is that a stuck pixel will be white or a colour while a dead pixel will be black. This leads me to my conclusion that what I have is a dead pixel (my warranty ran out about 2 weeks ago so the timing seems right).

The majority of opinions is that there is no fix for a dead pixel. When I Google, however, there are 2 or 3 hits that claim there is a fix. Frankly, I am doubtful about these claims, but I would like to get the opinion of some of the people here at SF as I trust the knowledge of the people here the most.

So, to sum up, am I correct about the dead pixel and is there a fix?

Thank You, David

A:How Can You Mend A Dead Pixel's Heart?

On an LCD/LED/TFT screen, each pixel (or, rather, group of 3 sub-pixels since each pixel is actually comprised of a red, green, and blue element) is controlled by a transistor array. If we think of these transistors as switches, when they are open the appropriate sub-pixel is turned off and no light is admitted through. Conversely, when they are closed, the appropriate sub-pixel is turned on and light is allowed through, the colour of which is determined by the sub-pixel.

We use the terms dead pixel to refer to a pixel that is completely dead and shows no colour whatsoever, whereas a stuck pixel means that at least 1 of the 3 sub-pixels in that pixel group is permanently turned on (the others may, or may not, operate as normal). In both cases, the root cause is the same, this being a dead transistor or transistors (they can fail either open or short circuit).

Unfortunately, it is not generally possible to reactivate these transistors, once dead they stay dead. Some people say that by gently rubbing in the area of the dead/stuck pixel, it is possible to bring it back to life, whereas others maintain that by rapidly cycling the pixels surrounding the problematic one it is also possible to revive it. This may or may not work, and there is no guarantee either way.

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RELEVANCY SCORE 60

Hi All,  I have a x1 2018 version bought last November. I have taken care of it very well, but I just found a dead pixel on the screen last week. I made the call to the service and sent it to them. But they just called me and told me the repair is not covered by the warranty because they determined that the damage was made by the customer (CID). The cost of repair is more than $300. My x1 has a 3-year limited warranty. Here, I wanna ask for the community or anyone that may meet a similar situation before. How did they believe that the damage is made by me but not a problem of their own product? I am a Thinkpad lover of more than 10 years and it is the first time they refuse to fix a screen and said it is my problem.  Thanks all. I attached the pic of the dead pixel here for your reference. Do you guys believe that such a tiny dead pixel can be made by a big guy?  

A:A dead pixel is not included in the warranty?

Often, a dead pixel is considered "normal", but the decision is subjective, based on how noticeable it is.  You can get a 2nd opinion.  For subjective screen issues (dead or  hot pixels, too dim, etc.), I always carry the machine into a repair facility, preferably a Premier Dealer, who does warranty work.  I say that I only want to do the repair if it is covered.  I ask them to look at it with me, so we are looking at the same thing.  If the dealer decides it isn't covered, he doesn't get paid.  At the depot, if the guy decides it is covered, it simply means more work for him.

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RELEVANCY SCORE 60

Hi i have laptop model Inspiron 3552 i bought it last month and in the first month it's working fine but on the first week of the second month i have seen i tiny dot on the screen and i asked the store where i bought it and they said it was a dead pixel does defective screen covers the warranty? 

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RELEVANCY SCORE 60

I received today a thinkpad x1 extreme and i see a black dot in the screen. Frist i think was a dead pixel but it is visible when screen is off. I attach pictures. Any ideas? Any solution? I bought from Argentina and i dont want to return the laptop is there is a solution

A:X1 extreme dust or dead pixel?

There appears to be a lot of stuff on the screen.....Have to tried gently cleaning (i.e. do not apply a lot of pressure)  the screen with a soft damp cloth?     

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RELEVANCY SCORE 60

Hi Does anyone know if the Lenovo warranty covers a stuck/dead pixel? It might not look like a big deal, but once you notice, you can't unsee it and, personally, I think it's a bit of a shame really that this happens with a +1K laptop after only 2-3 months. Thanks in advance

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RELEVANCY SCORE 60

Hello All!Today I realized my thinkpad has one grey spot on screen.Will I be able to get the warranty in this case?My warranty expires in 1144 days. ???

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RELEVANCY SCORE 60

Hi All,  I have a x1 2018 version bought last November. I have taken care of it very well, but I just found a dead pixel on the screen last week. I made the call to the service and sent it to them. But they just called me and told me the repair is not covered by the warranty because they determined that the damage was made by the customer (CID). The cost of repair is more than $300. My x1 has a 3-year limited warranty. Here, I wanna ask for the community or anyone that may meet a similar situation before. How did they believe that the damage is made by me but not a problem of their own product? I am a Thinkpad lover of more than 10 years and it is the first time they refuse to fix a screen and said it is my problem.  Thanks all. I attached the pic of the dead pixel here for your reference. Do you guys believe that such a tiny dead pixel can be made by a big guy?  

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RELEVANCY SCORE 59.6

Hi, I've had my Lenovo Yoga 710 11.6" for almost a month now and today I've ran into a serious problem. While using the laptop, the computer froze and the display became corrupted. I held the power button to re-start the machine and it turned off. Now when I try to turn it back on all I get is the power light on the side. This stays on but the computer doesn't boot up and the screen stays blank. I've tried to resolve the issue by holding the power button down for 20 plus seconds, but it goes off after about 7. I've tried resetting using the NOVO button but again, the power light comes on but the screen shows nothing. Aside from the power light (and the charging light when the AC adaptor is plugged in) there is no sign of any activity. What should I do? Is this laptop basically dead or can it be rescued? Any help much appreciated. Thanks,

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RELEVANCY SCORE 59.6

Good Day

I don't know in which category asked this.

I have notebook about 1 month after warranty and already one black dead, stuck pixel. It is quite annoying.
I try UDpixel, PixelHealer, JscreenFIX, pressure method, but it doesn't work.
At first I thought it was dead black pixel but 3 days ago it move down about 8cm. It was right after I watch some movie online on streaming website and for some time I just hear sound of the movie but see only black screen, so I must push esc button and start watching movie again. It happen sometimes but I always thought that it is fault of streaming website not my notebook.
So now I think that it is stuck black pixel and I am sure that It was create with one black screen incident and than move down with second.
Is there some way repair this without changing monitor.
 

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RELEVANCY SCORE 59.6

Hello all, A few days ago I received a brand new HP Envy that I purchased directly from HP. I have discovered that it has what appears to be one dead pixel in the monitor. I say "what appears to be" because upon very close inspection it looks like maybe an adjacent pixel is not as bright as it should be. Or perhaps this is just a trick of the light, the "deadness" of the one dead pixel creeping over and influencing how the adjacent pixel is perceived? If I had to bet my life on it I'd say it is just a single dead pixel... but the point is that it may be two. Apparently this is important because if two pixels next to each other are defective, then my warranty would allow me to exchange the computer for a new one (correct?), whereas if it's just a single dead pixel then the warranty wouldn't cover it. BUT is it also possible that I could return it anyway, since it's a brand new computer that arrived with the defect? I have looked online and in some places the internet pundits make it seem as if HP will allow returns for whatever reason as long as they are initiated within 21 days. All of that being said, if anyone can tell me what my options are, I would very much appreciate it. I enjoy the computer very much so far, but this dead pixel(s) thing does bug me slightly.

A:Options for dead pixel in monitor of new HP Envy

dashonb Hello;Allow me to welcome you to the HP forums!Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty or equipment replacement issues.For these issues, you will need to contact HP Customer Support directly. If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck

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RELEVANCY SCORE 59.6

Hi,I bought hp pavilion 15-ab516 TX yesterday night and on using that night only at home I found a blue-green sparkling spot on my laptop screen. I restarted the machine twice to check if it persists or not. But it hasn't disappeared. On checking with the hp dealer initially he said it's common and he couldn't do anything. But later on he said I should call hp and they will direct him about the next step.What should I do to get it replaced? As I haven't used it at all and don't want a part to be replaced only.

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